PM Collective - Creating Happier Property Managers: Recent Episodes
Ashleigh Goodchild
The PM Collective Podcast with Ashleigh Goodchild is a leading platform supporting collaboration not competition through an online community and events throughout the year with one purpose: to create happier property managers. The PM Collective creates connections for property managers looking to create momentum in their careers and personal life. Join Ashleigh and her guests as they discuss challenges, struggles, mental health, mindset and give advice to property managers and anyone in the industry. To get the support in your property management career, join our PM Collective Facebook and Instagram community.
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We sit down with Sara Press to talk about what property management leadership looks like when you stay hands-on and still protect your team’s time, energy, and judgement. We dig into escalations, client psychology, and the shift from being a manager to being a leader as portfolios grow and legislation changes.
• Sarah’s background in property management and her hands-on Head of Department role
• How escalations start, how we triage them, and how we stop issues looping for weeks
• Coaching property managers to bring facts, options, and documentation before we step in
• Using legislation and clear record keeping to reduce risk and strengthen outcomes
• Portfolio size, support layers, and how assistants smooth workload spikes
• Handling owners who bypass the property manager and call the department head
• Head of Department versus Operations Manager responsibilities and how they work together
• Team capacity, culture, and why accessible “random leadership” beats formal one-on-ones
• Personal boundaries that help leaders recover and switch off after work
This podcast is sponsored by PropertyMe.
Australia's #1 Property Management Software. www.propertyme.com.au
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We pressure test cold calling with Kenslee from Platinum and land on a simple truth: it works when the list is clean, the script is tight, and the follow-up system runs in the background. We share real numbers from a 1,000-dial month, plus how we balance cold outreach with retention, referrals, and mindset so growth actually sticks.
• why cold calling still belongs in a property management BDM toolkit
• building a qualified landlord call list using RP Data and ID4me
• handling “Where did you get my number from?” without losing confidence
• using offshore VAs for data scraping, admin support, and follow-up tasks
• defining a lead as “yes, send me info” and logging everything into a CRM nurture campaign
• what 950 to 1,000 calls can produce in leads and new managements
• realistic ramp-up timelines for new BDMs and new territories
• relationship manager vs BDM and when an SDR or appointment setter makes sense
• calling existing clients, investor audits, and why phone beats long emails
• churn rate as the hidden metric that decides whether growth matters
If you are thinking that you wanna do cold calling and maybe your numbers aren't there and you need to do something- then reach out to Kenslee, who can help you with how she developed her script
This podcast is sponsored by PropertyMe.
Australia's #1 Property Management Software. www.propertyme.com.au
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We sit down with Tania to trace her 30-year path through real estate, a surprising detour into catering, and the service mindset that makes people remember your name years later. We also get practical about offshore virtual assistants, AI-era communication, and how property managers can reclaim time to do the high-trust work that actually grows portfolios.
• Tania’s career journey from receptionist to senior property management
• Leaving the industry for family, returning with clearer strengths and boundaries
• Building a catering business and the transferable skills of planning, pressure and client service
• “Delivering an experience” as the real differentiator in property management
• Listening more, slowing down, using a filter and respecting what matters to the client
• Offshore virtual assistants as capacity builders rather than replacements
• Cybersecurity and process benefits of office-based offshore teams
• Delegation, trust and the 90% done versus perfection mindset
• Why leasing may become a higher-value senior role as automation grows
• AI, tribunals and handling long emotional emails with short factual replies
This podcast is sponsored by PropertyMe.
Australia's #1 Property Management Software. www.propertyme.com.au
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We talk about why the end-of-year rush drains teams and how connection helps us stay steady when pressure climbs. We share research, planning tips for property management, and simple traditions that keep morale high without adding more stress.
• Why end-of-year workload and Christmas pressure hit morale so fast
• Australian engagement and mental health stats that make connection a business issue
• Planning inspections, vacancies, and move-outs to reduce December chaos
• Keeping office energy calm so stress does not spread
• Low-budget ways to build belonging through food, games, and shared laughs
• Recognition and psychological safety as practical productivity tools
• Weekly habits that lift spirits and carry culture into January
Take care of yourselves, take care of your work colleagues and have a wonderful Christmas.
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We turn a simple coffee catch-up into a blunt, practical talk on why workplace culture rises or falls on leadership behaviour, not perks or policies. Alan Mpora shares how alignment, self-reflection, and human connection become even more important as AI reshapes the work we do.
• leadership advisory explained as culture transformation led from the top
• why most businesses seek help only after resignations and HR drama
• skill versus will as the fastest way to diagnose performance issues
• recruiting for values alignment with mission, vision, and purpose
• why Friday pizzas and “benefits” cannot cover up bad leadership
• AI making soft skills and real human connection more valuable
• real estate and property management shifting from transactional work to client leadership
• psychological safety as taking someone’s concerns seriously even if you disagree
• informal one-to-one time and open-door leadership versus textbook meetings
• budgeting emotional support time and linking culture to retention and P&L
• forgiveness, purpose, and learning from life changes without living in regret
they can find me on our website, www.mporaconsulting.com, or you can find me on LinkedIn, Alan Mpora
Allan Mpora – Business Consultancy
This podcast is sponsored by PropertyMe.
Australia's #1 Property Management Software. www.propertyme.com.au
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We talk through what happens when a property management business outgrows its original plan, and why changing your point of difference is not a betrayal of your earlier marketing. Sophie shares how she rebranded, restructured, and built systems that protect service standards while still making room for growth.
• why a business name change lands easier than you think
• the emotional weight of partnership changes versus brand changes
• scaling from a small portfolio mindset to 250 managements
• staffing levels in a high-compliance market and what “overstaffed” can miss
• building specialist services for insurance, VCAT, escalations and renovations
• protecting property manager retention with better support roles
• why human connection still wins even with better tech
• lead generation through content, relationships and positioning rather than Google ads
• onboarding that reduces friction now and educates clients later
• using workflows, templates, VAs and AI to keep quality consistent as you scale
• the shift from solo operator to true business owner leadership
This podcast is sponsored by PropertyMe.
Australia's #1 Property Management Software. www.propertyme.com.au
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We dig into why we refuse to list rentals we have not physically checked, and how that one rule prevents pricing mistakes, nasty surprises, and messy disputes. We also share practical due diligence steps for vacant handovers and transfer-of-management takeovers, including what we ask before we say yes.
• refusing unseen rental listings to protect everyone involved
• using floor plans and inclusions to assess new builds early
• spotting features that shift rent like air conditioning and ceiling fans
• explaining vacancy cost maths to price-sensitive owners
• handling unrealistic rent expectations without burning bridges
• managing open homes and no-shows by updating the entry condition report onsite
• asking why a property is transferring and checking arrears risk
• using listing history and drive-bys to flag repeat churn
• inspecting within the first month to uncover deferred maintenance
• navigating New South Wales rules after no-grounds termination ends
Pat Mears - Rubix Realty
This podcast is sponsored by PropertyMe.
Australia's #1 Property Management Software. www.propertyme.com.au
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We sit down with Cassandra from Terrahaven Property Management to talk about what real leadership looks like when you’re managing people, properties, and constant curveballs. We dig into troubleshooting, training juniors, work-from-home change, and the home boundaries that keep burnout from swallowing your career.
• Cassandra’s path through real estate roles and why property management sticks
• Building trust by being a connector rather than pretending to be the expert in everything
• Troubleshooting maintenance to avoid wasted call-outs and protect owner budgets
• Making “I don’t know” acceptable so juniors ask better questions
• Setting support structures in-office versus working from home
• Leading with check-ins and cues instead of micromanaging
• Blended family systems, boundaries, and avoiding silent expectations
• Linking a stable home life to a better client experience and less burnout
• Small habit changes that reset a bad day before it becomes a bad week
• Why peer-to-peer learning at Rebar feels more useful than event overload
If anyone is listening to this and would like to reach out to Cassandra, find her on Instagram as well and say hi
This podcast is sponsored by PropertyMe.
Australia's #1 Property Management Software. www.propertyme.com.au
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We share seven practical levers to keep great property management people from leaving, rooted in what actually drives loyalty, wellbeing and performance. We focus on building a workplace people choose, using clear leadership, fair pay and support that reduces burnout.
• Slowing down recruitment to protect values and culture
• Offering real flexibility through remote boundaries and flexible hours
• Building an inclusive culture through shared activities and recognition
• Investing in professional development and clear growth paths
• Leading with trust, transparency, and practical support in conflict-heavy work
• Recognising achievements in personalised, meaningful ways
•Paying to market and reviewing salaries regularly
• Managing workload, portfolio size, admin help, and tech to prevent firefighting
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We talk with Karla Major from Sidekick about why stepping into leadership in property management can shake your confidence even when you are great at the job. We break down what real leaders do differently, how to communicate when it is hard, and how to build structure so the role does not burn you out.
• the common promotion pathway in real estate and why it is not the only path
• the gap between being a strong property manager and leading people well
• why hybrid leadership roles create confusion and overload
• balancing empathy with accountability in tough conversations
• why avoiding communication makes problems fester
• setting boundaries so leaders are not the firefighter for everything
• how emotional support and interruptions reshape a leader’s week
• why one-on-ones protect privacy and improve retention in the first 90 days
• thoughts on mandated work from home rules and role-by-role flexibility
This podcast is sponsored by PropertyMe.
Australia's #1 Property Management Software. www.propertyme.com.au
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We sit down with Karen and daughter Jules to unpack what it really takes to grow and protect a rent roll across changing markets, shifting fees, and constant industry churn. We share the systems, numbers, and mindset behind building a property management business that landlords trust and that teams can actually sustain.
• Karen’s path from early roles to launching her own rent roll business and returning after a forced sale
• the hunger behind rapid growth and the practical reality of mortgages and risk
• handling fee pressure and rent guarantee offers without racing to the bottom
• using spreadsheets and rent results to reframe value for landlords
• referral driven growth from the existing database plus simple incentives
• tracking lead sources and reallocating time to the highest return activities
• Jules’s corporate real estate background and why portfolio careers are rising
• a task based team model with clear landlord and tenant touchpoints
• why REIQ involvement matters and how training principals can reduce churn
Karen Herbert - Principal Licensee - Arrive | Brisbane & Gold Coast Real Estate Agency
This podcast is sponsored by PropertyMe.
Australia's #1 Property Management Software. www.propertyme.com.au
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We talk with Tyren Liebel from MyRealty Plus about building a long-term real estate career by moving from leasing into business development instead of forcing a move into property management. We break down what the job really looks like day to day, from cold calling and relationship building to handovers, privacy shifts and the tools that will shape BDM work next.
• Tyren’s entry into real estate and why leasing becomes his foundation
• What the rental market used to look like and what that teaches new operators
• Why property management does not suit everyone and how to spot fit early
• Leasing-to-BDM skills that transfer fast: communication, honesty, trust
• How we reframe cold calling as problem solving, not pitching
• Handling rejection, scam awareness, and keeping calls calm
• Building a handover that protects the property manager and the owner
• Matching owners to property managers by personality, not just geography
• Using virtual assistants well by training and setting clear workflows
• Building referral networks through BNI and becoming more advisory
• What privacy changes and AI could change in prospecting and screening
Tyren Liebel 0413-833-936
This podcast is sponsored by PropertyMe.
Australia's #1 Property Management Software. www.propertyme.com.au
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Natasha returns to share how MyBDM has grown and why the future of property management business development leans on partnerships, outsourcing and strong systems. We talk through what outsourced BDM support really looks like, how offshore VAs fit in and how to set expectations so consistency turns into conversions.
• The case for partnerships and outsourcing to reduce burnout
• Why remote agencies can compete without a traditional office
• What an outsourced BDM can handle for new and established agencies
• Lead generation, cold calling, social media and email campaigns as repeatable systems
• Using CRM notes and a call-centre style mindset to scale service
• Hiring offshore VAs via agencies vs direct on LinkedIn
• Managing remote teams with daily check-ins and clear structure
•Task-based VA roles vs assigning a VA per property manager
•Next-generation work trends, portfolio careers and fractional roles
• Setting realistic KPIs and focusing on consistent conversations over quick wins
You can contact me via my email, natasha@mybdm.com.au. Check it out website, mybdm.com.au.
This podcast is sponsored by PropertyMe.
Australia's #1 Property Management Software. www.propertyme.com.au
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We talk with Jaleesa Paine about why tenant education is the missing lever in property management and how small, consistent support builds trust that pays off for years. We share practical ways to help renters with money stress and first home buyer goals while improving the reputation of property managers one interaction at a time.
• Jaleesa background across real estate, mortgage broking, community housing and first home buyer coaching
• why first home buyers need education and financial literacy support
• how first home buyers look different now and why many buy later
• ways to ask tenants about future plans without making it awkward
• tenant newsletters as a simple value-add channel
• real examples of building trust at inspections and during conflict
• community housing lessons on arrears support and payment plans
• communicating in the tenant’s preferred channel such as text
• the “cup” and “love bank” idea for earning goodwill
• a tenant care toolkit with gifts, cards and purposeful resources
• Jaleesa Money Lesson Series children’s books and how they spark family money talks
Website: www.jaleesapaine.com
First Home Buyer Readiness Audit: avaiable here
Instagram: @jaleespaine
This podcast is sponsored by PropertyMe.
Australia's #1 Property Management Software. www.propertyme.com.au
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We share the leadership habits that turn team happiness into real business growth, especially when your staff are remote and on the road. We break down how to build culture through consistent daily moments, clear feedback, and trust that helps people thrive.
• culture built in consistency, not big events
• leadership as creating safety to ask questions and make mistakes
• availability versus approachability, and building extra touch points
• why the first trainer sets the tone for onboarding and retention
• “Clear is kind” feedback that drives accountability without shame
• care as small actions that compound into loyalty and engagement
• investing in people and creating real growth pathways
• letting go, delegating in small steps, and outsourcing low-value work
Ask your team that one simple question: What would make your role feel lighter? Then act on one thing they tell you
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We break down how to choose your next leadership hire in a property management business by identifying the real bottleneck you are trying to remove. We compare what a head of department, ops manager, and general manager actually do, plus the hiring mistakes that quietly slow growth and strain culture.
• Why layers of management start to matter as teams grow
• How culture shifts when you add leadership layers
• What a head of department owns in property management
• What an ops manager owns in systems and processes
• What a general manager owns across the business
• How to spot whether you have a leadership or execution problem
•Common mistakes like hiring a GM too early
• Why juniors need a layer of leadership
• Why success measures and capability matter more than personality
• What leaders need to know about targets and ratios
If you're stuck with that, feel free to reach out to me.
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We unpack why business owners can lose themselves when their work becomes their identity, and how that blur quietly drives burnout and disconnection.
We share practical ways to strengthen personal identity without oversharing so clients and teams see a human first, not just a role.
• Personal identity vs business identity and why they clash for business owners
•The difference between personal and private and what to share
• Using social media to show values, hobbies and real life
• The blur between work and home and the constant mental load
• Decision fatigue and why leaders need fewer weekend decisions
• warning signs like introducing yourself through the business and tying mood to performance
• Rebuilding balance without following textbook rules that do not fit
• Designing a values-led business for long-term sustainability
As always, these conversations we have inside the PMC Learning Lab would love to have you there one day. And you can head over to pmcollective.com.au to find out more.
This podcast is sponsored by PropertyMe.
Australia's #1 Property Management Software. www.propertyme.com.au
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Your business outgrows you when you become the decision bottleneck, the constant fixer, and the person everyone relies on to keep the wheels turning. I break down the warning signs, the identity shifts that unlock real scaling, and the practical ways to let go without lowering standards.
• The clearest signs the business has outgrown the owner
• Why owners cling to the fixer identity and fear looking lazy
• Shifting value from hours worked to leadership and judgment
• Investing in personal development to build a new version of yourself
• Moving from control to leadership and from doing to deciding
• Letting the team own outcomes while strengthening systems and processes
• The hidden cost of not evolving: burnout, stalled growth, dependency
If you feel like that is you, “reach out to me, join the PMC Learning Lab, message me, email me, come to Coffee Convos.”
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We talk through the identity shift that has to happen when you move from being a working property manager to being a true business owner. I share why staying operational keeps you stuck, how personal identity builds loyalty, and what to do when you feel frozen on decisions like your first hire.
• The identity gap behind “I just need a PA”
• The stamina problem of running operations and leading growth
• Why you cannot outsource vision and direction
•Support options that keep you steady: personal coach, business coach, peer networks
• Business identity versus personal identity and the role of vulnerability
• Loyalty and sustainability built through being personal not private
• The shift from doer to decision maker and why speed matters
• Moving from reactive to intentional by hiring before crisis
• Thinking in direction, building people, creating structure
• Documenting processes early for future hires and offshore support
• Letting go of a small portfolio to support the team and build systems
Call me, DM me, join the PMC Learning Lab, and I can support you with that. Send me through a message or a DM on Instagram, or you can head over to pmcollective.com.au and you can join our monthly membership there.
This podcast is sponsored by PropertyMe.
Australia's #1 Property Management Software. www.propertyme.com.au
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We explore how to grow a rent roll without burning out teams or profits, drawing on Kylie Lange’s 35-year path across sales, strata, commercial, and residential PM. We unpack aligned incentives, profit per management, modern tenants, and practical training that sticks.
• defining sustainable growth and client fit
• aligning owner, BDM, and PM incentives
• spotting turnover red flags and culture gaps
• separating hard clients from bad business
• time-cost math and internal charge-out rates
• tracking profit per management, not portfolio averages
• quality owner, property, tenant, and team standards
• modern tenant expectations and inclusive content
• one-on-ones, business plans, and flexible roles
• training pathways and hands-on workshops
Head over to Real Estate Business Solutions and connect with Kylie. If you are in Adelaide, please go join her at Coffee Conversations as well
This podcast is sponsored by PropertyMe.
Australia's #1 Property Management Software. www.propertyme.com.au
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We share a practical path from reactive habits to proactive property management, grounded in legislation, smart use of tech, and empathy for renters. We explain how to run your diary, say no to unlawful requests, reduce errors, and rediscover the joy in the role.
• shifting from reactive work to proactive systems
• using the tech stack you already have
• owning errors and closing process gaps
• scheduling routines to avoid snowballs
• following legislation over client demands
• treating renters as clients with empathy
• handling conflict and expectations with clarity
• finding answers fast and documenting sources
• time blocking and ideal weeks for control
• reconnecting with your why and 1% better
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We unpack how property management teams get stuck, why a simple health check reveals hidden leaks, and how to reset structure, capacity, and messaging for resilient growth. Kasey Lawrence from The Rental Network shares a practical one day plus two week audit model and a grounded take on the “doors per PM” myth.
• reasons agencies seek external health checks
• zoomed out lens versus daily firefighting
• foundations, workflows, templates, and data hygiene
• proactive benchmarking and fee recovery gaps
• real capacity factors beyond a single number
• transition tactics for staff changes and overload
• adapting to VIC legislation and safety checks
• investor confidence through clear, calm messaging
• DIY signal: are we marching to one workflow
This podcast is sponsored by PropertyMe.
Australia's #1 Property Management Software. www.propertyme.com.au
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We ask Elise Whitmore how she runs fast, human follow-ups that turn uncertain leads into loyal clients. From two-minute callbacks to personality-based notes, she shares the cadence, tools, and boundaries that keep a pipeline full without burning trust.
• Two-minute response to new investor leads
• Three-day check-in then tailored cadence
• “No” treated as “not now” with three-month recontact
• Phone-first follow-up, email or SMS as backup
• Box+Dice tasks and rich notes to track context
• 20–27 daily follow-up calls with clear next steps
• Reading personalities to balance rapport and direct asks
• Strong pricing discipline and walk-away criteria
• Weekly email updates and Instagram as proof of activity
• Handwritten touches that strengthen retention
• Focus on three channels done well, not seven mediocre
• Consistency and micro choices building long-term momentum
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We compare Australia and the US on turnovers, deposits, and evictions, and unpack how consistent systems scale a portfolio from 30 to 400 doors. Kent from HIVE Property Management shares practical ways to lower conflict, speed make‑ready, and build trust with owners and tenants.
• investor roots in multifamily and unique buildings
• building a lean team with strict processes
• rent ready checklists and like‑condition standards
• when owners should ignore tiny wear and tear
• pre‑move‑in documentation to reduce disputes
• Midwest eviction timeline and lawyer involvement
• in‑house maintenance, pricing transparency, trust
• lead generation through cold calls and Google reviews
This podcast is sponsored by PropertyMe.
Australia's #1 Property Management Software. www.propertyme.com.au
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We compare city and regional hiring in NSW, dig into a candidate-driven market, and map how VAs and automation are reshaping PM roles. We lay out a practical path to flexible work, stronger culture, and a service model that builds trust in the business, not just one person.
• NSW hiring contrasts between city and regional markets
• Candidate-driven conditions and persistent PM shortages
• Benchmarks for properties per head and why they stall
• VAs removing admin layers and redefining field roles
• PMs shifting toward account manager responsibilities
• Building goodwill through audits and feedback loops
• Tech focus on maintenance, tracking, and key management
• Flexibility as the top lever for attraction and retention
• Outcome-based rules for remote work and coverage
• Standards that protect teams and set client expectations
If you are located in New South Wales and want to connect with Carlie Barnett from Recruit & Consult, reach out to her on our Instagram.
This podcast is sponsored by PropertyMe.
Australia's #1 Property Management Software. www.propertyme.com.au
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We unpack why self-accountability is the engine for confidence, consistency, and growth in a noisy, fast-paced property management world. We share simple tools to build self-trust, reset quickly, and lead yourself, even without a formal roadmap.
• treating accountability as ownership not guilt
• building confidence by keeping promises to yourself
• taking charge of growth when structures are missing
• attitude, presentation, and energy as professional signals
• practical tools: weekly goals, Friday reflections, visibility
• flipping excuses into priorities and rewarding consistency
• resetting fast with honesty and compassion
• choosing one small action to build momentum
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We share how remote BDMs now run full pipelines without an office, from cold calling to Zoom appraisals, and why a team approach with local PMs builds trust and speed. We map when to add flexible BDM support, how to protect databases and territories, and what the future of BDM teams looks like.
• shifting from office-only to remote BDMs and borderless investors
• proving full-cycle onboarding via phone and Zoom
• launching a flexible, no-minimum BDM service model
• tasks to outsource across CRM, nurture and email marketing
• handling in-person requests through PM–BDM teaming
• partnering with in-house BDMs as a back-end engine
• reviving large, neglected databases with cadence
• managing multiple clients, voice and data privacy
• the future: remote BDM teams, appointment setting and video appraisals
• tiered use cases for small, mid and large agencies
• ROI from scaling lead generation across services
Natasha at mybdm.com.au
www.mybdm.com.au
We have Facebook and Instagram. Feel free to reach out
This podcast is sponsored by PropertyMe.
Australia's #1 Property Management Software. www.propertyme.com.au
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We sit down with Kallista Tzirvelakis of KPM Resolve to unpack the real work of temping in property management, from month-long assignments to inbox triage and after-hours coverage. We share practical rules for Christmas shutdowns, boundary setting, and how to keep trust anchored to the agency, not one person.
• why temps protect portfolios and team wellbeing
• when to use temps for leave, recruitment and training
• realistic durations and expectations for temp assignments
• Christmas shutdown coverage that respects real leave
• after-hours options that reduce burnout and risk
• triaging a new portfolio starting with arrears
• inbox management from oldest-first with urgent scans
• phone-first communication followed by email records
• shifting client trust from PM to agency continuity
• how to announce staff changes without drama
• growth plans for regional temp coverage and capacity
Connect with Kallista Tzirvelakis at kallista@kpmresolve.com.au
This podcast is sponsored by PropertyMe.
Australia's #1 Property Management Software. www.propertyme.com.au
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We explore how Human Design can improve hiring, workflow, and wellbeing in property management by aligning roles with natural energy and decision styles. Tania Tebbit shares practical ways to spot misalignment, avoid burnout, and change team culture through simple scripts and clearer choices.
• five Human Design types and what they do best
• strategy vs authority and why decisions stall
• emotional waves vs sacral gut responses
• practical scripts for client options and faster approvals
• spotting signature emotions as misalignment signals
• role design for variety, depth, and focused bursts
• building trust so people share what lights them up
• simple team rituals that reduce friction and burnout
• how ancient models map to modern teams
Please reach out to Tania, go to a website and take a look at this the human design for yourself personally. But equally if you're looking for a workshop in your office, this would be a fantastic idea to do with your team as well.
This podcast is sponsored by PropertyMe.
Australia's #1 Property Management Software. www.propertyme.com.au
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We explore how a seasoned property manager rebuilt confidence through personal branding, peer learning, and smart tech choices. Jenny Lock shares candid lessons on legislation gaps, career resilience, and posting with purpose to become an attraction PM.
• moving from Queensland to Victoria and learning new laws
• managing cancer, career pivots, and returning with purpose
• lifestyle branding photos that boost trust and reach
• sharing wins and case studies without oversharing
• content ideas for PMs that educate and convert
• collaboration over competition and peer-led learning
• tech stacks, demos as training, and refresh cycles
• BDM to PM handovers that match agency models
• burnout warning signs and sustainable boundaries
• building an attraction PM profile with consistent posts
This podcast is sponsored by PropertyMe.
Australia's #1 Property Management Software. www.propertyme.com.au
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We trade loud goals for quiet systems and show how daily micro choices make growth inevitable. Simple checklists, energy buffers, and honest reviews help property managers and founders move from motivation to repeatable results.
• shifting from outcome targets to input habits
• choosing daily vs weekly cadence to fit personality
• breaking growth goals into calls, appraisals, letters
• protecting energy with buffers and white space
• using five-item task checkers to reduce friction
• running weekly and monthly reviews to iterate
• setting quarterly checks instead of constant outcomes
• starting any day and avoiding New Year clichés
If you are interested in becoming a PMC Learning Lab member, just send me a DM or reach out so I can send you through the info
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We share how a polished onboarding system turns growth pains into smooth operations. Monique walks through the exact steps, tools, and timing that cut disputes, protect PM bandwidth, and keep owner and tenant expectations aligned.
• building from reception to head of department and 300 organic managements
• why onboarding broke at scale and how Typeform fixed it
• owner preferences on payments, inclusions, strata and utilities
• using PME documents and alerts as a single source of truth
• timing education to reduce “I wasn’t told” issues
• introducing the PM early to build trust and reduce misdirected calls
• balancing premium communication with sustainable workloads
• plans for tenant onboarding and vacate offboarding
Typeform is the one that they use. If you don’t have an onboarding or an offboarding experience for your clients, highly recommend you get it on your list for 2026.
This podcast is sponsored by PropertyMe.
Australia's #1 Property Management Software. www.propertyme.com.au
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We explore Jody's 21-year path from reception to founder, why she stepped away to reset, and how she returned to support a modern, low-overhead property management business with real support and smarter systems. The conversation challenges sales-first thinking and shows practical ways to protect mental health, retain talent, and grow through partnerships.
• early career moves across reception, trust accounting, assistant PM and head of department
• stepping out for personal reasons and returning with renewed purpose
• mental health, flexible time off and genuine cover for phones and emails
• why strong heads of department change culture and retention
• sales principals trusting PM experts and setting sustainable workloads
• PM as a core business asset requiring reinvestment
• Zebra PM membership model, costs, tech stack and freedom of tools
• boutique growth via sales-only partnerships and warm referrals
• Coffee Convos community and Speakeasy Saturdays for safe networking
• practical steps for PMs considering business ownership
Please reach out to Jodie on Instagram at The Zealous PM or on Facebook at Jodie Hingst to connect, ask questions, or join a Coffee Convos near you
This podcast is sponsored by PropertyMe.
Australia's #1 Property Management Software. www.propertyme.com.au
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We explore how Elise Thomas blends VIP portfolio management with structured leadership, turning training into a measurable, six-month plan that lifts performance. We balance tech with human touch and share low-cost learning paths that keep teams sharp and clients loyal.
• role of a senior PM managing luxe clients and why it matters
• time triage and keeping a hand in the portfolio to stay sharp
• leadership study that changed coaching and feedback
• six-month individualized training plans with sign-offs
• motivation, self-education, and avoiding skill stagnation
• why owners must invest in training and product updates
• free learning channels for PMs without budgets
• designing client experience to reduce friction and complaints
• when human calls beat automation for trust and speed
• premium tenant onboarding at property with manuals and kits
If anyone wants to reach out to Elise or myself, you are welcome to. If you’re not working in a business where there is active training, please don’t victimize yourself over that. There are so many free options as well that you can access. Just reach out to one of us who can share them with you.
This podcast is sponsored by PropertyMe.
Australia's #1 Property Management Software. www.propertyme.com.au
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We trace Natalee’s move from New Zealand to Perth and the hard restart that forced her to re-learn laws, rebuild confidence, and reclaim her BDM voice. Practical tactics, honest mindset shifts, and a simple system for turning fee-driven inquiries into long-term relationships.
• learning the differences between NZ and Australian legislation
• rebuilding confidence with warm calls and proactive education
• earning certification fast while moving a family
• a BDM day structure anchored in fieldwork and readiness
• running an office on wheels with proposals and stats
• simple video strategy: record, post, don’t rewatch
• handling fee-only calls with clear comparisons and follow-up
• using flat days for research, training, and mindset resets
• community over competition and the power of showing up
If anyone wants to reach out and ask any questions, I mean, you can see how open Natalee is.
This podcast is sponsored by PropertyMe.
Australia's #1 Property Management Software. www.propertyme.com.au
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We sit down with Ellen Bathgate of Content Collab to unpack a practical framework for property management marketing: five content categories, 90-day planning, and choosing a primary platform. We dig into authenticity, AI transparency, batching evergreen posts, and how consistency beats volume across Instagram, LinkedIn, and Facebook.
• who Content Collab helps and how the services work
• how to outsource content yet keep your own voice
• why being social matters more than perfect scheduling
• four common content roadblocks and simple fixes
• five categories for easier ideation and planning
• batching evergreen reviews and newsletters
• carousels versus video performance by platform
• the pratfall effect and building trust with raw video
• AI avatars, disclosure, and the trust recession
• choosing a primary platform and repurposing
• moving audiences to owned assets like email and apps
• practical weekly cadence and testing frameworks
Follow Ellen on Instagram to catch upcoming webinars and templates for property managers
This podcast is sponsored by PropertyMe.
Australia's #1 Property Management Software. www.propertyme.com.au
Detector Inspector | Safer Homes
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We explore how breathwork and NLP help property managers and business owners regulate stress, reframe triggers, and build real confidence that shows up in client service and team culture. Practical steps, honest talk on accountability, and simple ways to reset your system during a chaotic day.
• what NLP is and how it rewires unhelpful patterns
• breathwork as a science-based tool for nervous system regulation
• why stress hits property managers harder and how to respond
• the difference between reaction and release in sessions
• confidence as a byproduct of a calm nervous system
• the wheel of life to spot hidden stressors at home and work
• the role of fun, hobbies, and changing routines for resilience
• movement, music, and micro-resets to shift state fast
• seeking honest mentors over comfort and coddling
• leadership behaviors that shape team wellbeing and performance
• how to try breathwork privately or in groups without oversharing
Go reach out and give them a follow and see what it’s all about. Any questions, reach out to her or me and keep an eye out for any retreats that we’ve got because they will be a great experience for you to come along and do that in a beautiful setting with other property managers
This podcast is sponsored by PropertyMe.
Australia's #1 Property Management Software. www.propertyme.com.au
Detector Inspector | Safer Homes
Send us a text
We talk with Daria about leaving a stable job to launch Local Property Partners, the real emotions behind that leap, and how she’s building leads through relationships and raw video. We share the tools, targets, and mindset that keep a young business moving.
• quitting a job to choose ownership and control
• confidence and cash buffers as early fuel
• honest highs and lows in the first six weeks
• defining productive days and tracking momentum
• setup realities for licenses, trust accounts, memberships
• vision for a nontraditional, partner-style team
• networking and BNI over cold calls and drops
• short, raw video as the marketing engine
• simple stack with Property Tree, ClickUp, Inspection Manager
• realistic targets: four new doors per month and break-even math
• integration trade-offs, CRMs, and keeping systems simple
• brand naming that matches future growth
Follow Daria at Local Property Partners and reach out if you need a push to start. “If you’re thinking about setting up on your own or making that leap, you will enjoy this listen"
PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE
We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.
This podcast is sponsored by MyConnect.
Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.
Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.
www.myconnect.com.au
This podcast is kindly sponsored by The Efficiency Co.
We are a dedicated consultancy, training, and support partner for innovative real estate organisations.
Specialising in agency operations, team development and technology integration, we provide the insight, support, and training to maximise your performance.
Our toolbox includes 1:1 Coaching for industry pros, 1:1 Personal Strategy Sessions, Team Engagement Workshops and Bespoke Agency Consultation
Support the show
Send us a text
We share a simple way to turn award season from a scramble into a calm, year‑round practice. The focus is on documenting wins, making impact visible, and learning from finalists so submissions become a by‑product of good habits.
• why awards feel grueling and how reflection helps
• a shared brag file to capture proof as it happens
• what evidence to save: testimonials, screenshots, videos, KPIs
• making impact public across social, email signatures and signage
• using social as a memory bank for submissions
• studying finalists for patterns and standards
• building weekly and monthly habits to maintain momentum
PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE
We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.
This podcast is kindly sponsored by The Efficiency Co.
We are a dedicated consultancy, training, and support partner for innovative real estate organisations.
Specialising in agency operations, team development and technology integration, we provide the insight, support, and training to maximise your performance.
Our toolbox includes 1:1 Coaching for industry pros, 1:1 Personal Strategy Sessions, Team Engagement Workshops and Bespoke Agency Consultation
Support the show
Send us a text
In this episode, leadership expert Dr. Nancy Pacivich joins the host to discuss how property managers can become more effective leaders. They explore the importance of self-awareness, psychological safety, and delegation in building high-performing teams. Nancy shares practical strategies for fostering trust, supporting neurodiverse staff, and encouraging accountability. The conversation highlights the value of curiosity, empathy, and open communication in overcoming workplace challenges and preventing burnout. Listeners gain actionable insights on creating supportive environments where both employees and businesses thrive, making this episode essential for new property managers seeking to upskill their leadership abilities.
- Leadership as an inside-out process focused on self-awareness, values, and purpose.
- The importance of psychological safety in the workplace for employee engagement and growth.
- The role of curiosity and empathy in effective leadership and team dynamics.
- The significance of delegation and role clarity in leadership practices.
- The impact of self-awareness on leadership effectiveness and organizational success.
- Strategies for fostering a culture of accountability and continuous improvement.
- The challenges of engaging leaders who lack self-awareness or resist seeking help.
- The need for tailored support for neurodiverse individuals in professional environments.
- The relationship between leadership practices and business outcomes, including productivity and employee satisfaction.
- The evolving definition of leadership in various contexts, emphasizing collaboration and partnership over authority.
PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE
We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.
This podcast is sponsored by MyConnect.
Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.
Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.
www.myconnect.com.au
This podcast is kindly sponsored by The Efficiency Co.
We are a dedicated consultancy, training, and support partner for innovative real estate organisations.
Specialising in agency operations, team development and technology integration, we provide the insight, support, and training to maximise your performance.
Our toolbox includes 1:1 Coaching for industry pros, 1:1 Personal Strategy Sessions, Team Engagement Workshops and Bespoke Agency Consultation
Support the show
Send us a text
We explore how to turn free education into a growth engine. Lauren Thumwood shares a practical blueprint for investor nights, why granny flats matter now, and how livestreaming multiplies reach while fueling months of content and stronger client ties.
• roots in a family real estate business and service mindset
• creative content workflow using Canva and simple tools
• why granny flats unlock second income on non-subdivisible blocks
• in-person plus livestream to balance connection and scale
• recording and clipping for evergreen social and email funnels
• overcoming event fears on turnout, cost, and logistics
• targeted database calls to match topics to owners’ needs
• team roles across PM, sales, and marketing for quality delivery
• future topics including sustainability, health checks, SMSFs
• free education as a core value and brand promise
PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE
We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.
This podcast is sponsored by MyConnect.
Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.
Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.
www.myconnect.com.au
This podcast is kindly sponsored by The Efficiency Co.
We are a dedicated consultancy, training, and support partner for innovative real estate organisations.
Specialising in agency operations, team development and technology integration, we provide the insight, support, and training to maximise your performance.
Our toolbox includes 1:1 Coaching for industry pros, 1:1 Personal Strategy Sessions, Team Engagement Workshops and Bespoke Agency Consultation
Support the show
Send us a text
We sit down with Karlie from Boutique Realty in Perth to unpack how a modern BDM drives growth across sales, onboarding, and property management. We map the tools, scripts, and handover routines that keep owners confident, PMs informed, and marketing consistent.
• BDM background vs property management experience
• In‑person appointments vs online meetings
• High volume vs high value market dynamics
• Social, website, and sales database lead sources
• CRM choices: IRE/BDM (Reapit) vs Phoenix
• Light automation plus phone-first follow-up
• Onboarding flow from appraisal to lease
• Capacity triggers and task splitting
• PM trust via weekly huddles and visibility
• Post‑handover boundaries and owner support
• 12‑month touchpoints and investor audits as strategy
If anyone needs to reach out to myself or Karlie, just send through a message. We’re always very happy to help.
PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE
We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.
This podcast is sponsored by MyConnect.
Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.
Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.
www.myconnect.com.au
This podcast is kindly sponsored by The Efficiency Co.
We are a dedicated consultancy, training, and support partner for innovative real estate organisations.
Specialising in agency operations, team development and technology integration, we provide the insight, support, and training to maximise your performance.
Our toolbox includes 1:1 Coaching for industry pros, 1:1 Personal Strategy Sessions, Team Engagement Workshops and Bespoke Agency Consultation
Support the show
Send us a text
We explore why “figure it out” onboarding fails and how a six‑module, AI‑supported framework helps new and experienced PMs close skills gaps, stay compliant, and work with clarity. Beau Miller shares the Laire program, the Legislation Guru, and practical ways to turn AI into targeted training and better client outcomes.
• recurring onboarding gaps that stall growth
• six-module structure and staged skill-building
• AI skills analysis to reveal unknown unknowns
• weekly webinars and light, practical homework
• legislation updates via the “Legislation Guru”
• differentiating proposals and CMAs with AI research
• focusing AI on defined problems and workflows
• results from the first five months of Lair
• who should enroll and how leaders get visibility
• coaching that builds confidence and healthy team culture
Reach out to Beau for a demo: “Can people reach out to you and say, actually, Beau, can you, you know, do a demo for us in our office?” “Yeah… we are launched.”
PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE
We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.
This podcast is sponsored by MyConnect.
Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.
Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.
www.myconnect.com.au
This podcast is kindly sponsored by The Efficiency Co.
We are a dedicated consultancy, training, and support partner for innovative real estate organisations.
Specialising in agency operations, team development and technology integration, we provide the insight, support, and training to maximise your performance.
Our toolbox includes 1:1 Coaching for industry pros, 1:1 Personal Strategy Sessions, Team Engagement Workshops and Bespoke Agency Consultation
Support the show
Send us a text
I reflect on my guilt-free 20-year business journey that's been surprisingly drama-free compared to the roller coaster experience many entrepreneurs describe.
• Don't sweat the small stuff - budget for issues and solve problems quickly to avoid stress
• Make quick decisions rather than overthinking - "don't worry about making the right decision, just make the decision right"
• Stay curious by attending demos and networking events even when not planning immediate changes
• Learn from peer-led mentoring, not just from trainers who haven't recently been in your position
• Implement weekly "one percenters" - small consistent improvements that compound over time
• Create a supportive culture where team members aren't penalized for honest mistakes
• Avoid stubborn thinking that prevents you from learning new approaches
• Balance expert training with practical knowledge from peers facing the same challenges
If you're struggling with your business or feeling stuck, reach out to me. I'm always happy to chat with no agenda, or you can explore more structured support through PM Collective with our weekly one-percenters, fortnightly check-ins, and direct access to personalized guidance.
PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE
We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.
This podcast is kindly sponsored by Plumbing Bros
Support the show
Send us a text
Marisa Reeves from SOCO Realty shares expert insights on managing real estate tech stacks effectively to streamline operations and increase efficiency. We explore how to evaluate current systems, when to make changes, and strategies for implementing new technology successfully.
• The average real estate agent uses 15 apps, but most only utilize them to 40% capacity
• Evaluating tech effectiveness by examining system metrics and observing staff workflows
• Identifying double-handling and inefficient processes as indicators of problems
• Staff complaints as early warning signs that systems aren't working properly
• The importance of reviewing current system updates before switching to new platforms
• Financial considerations – keeping tech expenses under 30% of business revenue
• Strategies for convincing leadership to invest in necessary technology
• Change management approaches that focus on the "why" behind new implementations
• Free tools like Calendly, Zapier, and video platforms that can improve efficiency
• Industry benchmarks – 100 properties per head with potential to reach 150+ with proper tech utilization
If you have questions about optimizing your real estate tech stack, reach out to us for more detailed guidance and support.
PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE
We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.
This podcast is kindly sponsored by The Grout Guy.
The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.
Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!
This podcast is kindly sponsored by Plumbing Bros
Support the show
Send us a text
Marisa Reeves, Operations Manager at SOCO Realty, shares insights on when real estate agencies should bring in an operations manager and how this role transforms business efficiency and team productivity.
• Difference between operations manager, head of department, and general manager roles
• Assessing team capacity versus feeling busy through one-on-one staff meetings
• Identifying whether staff are utilizing available tech tools to their full capacity
• The critical role technology plays in creating additional capacity for property managers
• Importance of property retention as a key performance indicator
• Creating personalized career growth paths for team retention
• Signs that your agency needs an operations manager
• The necessity of delegating responsibility, not just tasks
• Reflecting on 12 months of operational improvements
If you're a business owner spending more time putting out fires than growing your business, it might be time to consider bringing in an operations manager to help streamline your processes and support your team.
PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE
We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.
This podcast is kindly sponsored by The Grout Guy.
The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.
Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!
This podcast is kindly sponsored by Plumbing Bros
Support the show
Send us a text
Property management fee structures can be creatively reimagined to maintain profitability while meeting market demands. My experiment offering tiered pricing based on property manager experience revealed that 95% of clients chose senior managers despite higher fees, showing clients value expertise over cost savings.
• Tried a junior/senior PM fee structure similar to hairdressing salons with different experience levels
• Even when promoting the junior option, almost all clients chose the more expensive senior PM
• Experimenting with "membership" models rather than traditional fee structures
• Reducing percentage fees doesn't necessarily mean reducing annual income
• Add technology fees or adjust inspection charges to maintain revenue while appearing competitive
• Two business growth philosophies: rapid growth accepting any fee vs. selective growth with premium fees only
• Understanding competitors' low-fee strategies helps develop effective marketing counterpoints
If you've enjoyed this episode, please leave a review on the podcast and share your thoughts by tagging us in your social media posts or sending an email.
PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE
We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.
This podcast is kindly sponsored by Plumbing Bros
Support the show
Send us a text
After achieving business stability, I've discovered how to navigate the uncomfortable feeling of calmness while continuing to grow personally and professionally. Many entrepreneurs work hard to create control in their business, but when they finally achieve it, they experience discomfort that can feel like boredom.
• Implementing a structured self-care strategy with scheduled Pilates, monthly facials, and massages
• Building valuable one-on-one relationships through regular coffee meetings with industry contacts
• Connecting with people outside work who offer valuable knowledge and perspectives
• Dedicating time to content consumption through podcasts, books, and learning opportunities
• Creating content that evolves with your experience level to attract the right quality of clients
• Recognizing that activities that don't look like traditional "work" can be most beneficial for business growth
• Embracing the calm space in your calendar as an opportunity for meaningful business evolution
If you have a calm, in-control business and spend your days doing things I've talked about, I'd love to hear from you! Send me a message, hit the fan mail button on this podcast, send me a DM on socials, or do a post and tag me.
PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE
We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.
This podcast is kindly sponsored by Plumbing Bros
Support the show
Send us a text
Bryony from The Grout Guy takes us through the common grouting issues affecting rental properties and why proper maintenance is crucial for protecting your investment. We explore everything from identifying early warning signs to implementing preventative measures that extend bathroom life.
• Perth properties often experience accelerated shower problems due to sandy/limestone soil and rapid construction causing more movement
• Common issues include paint bubbling on adjacent walls and mold growth within grout and silicon
• Rental properties typically need regrouting every 5-7 years vs 15-20 years for owner-occupied homes due to harsh cleaning practices
• Location of wall bubbling helps diagnose the source – higher bubbling suggests plumbing issues while lower bubbling indicates grout failure
• Running your finger along grout lines to check for sandy/chalky texture is an excellent early warning detection method
• Avoid bleach and vinegar for cleaning as these accelerate grout deterioration
• Using a squeegee daily to remove moisture dramatically reduces mold growth
• pH-neutral cleaners should sit for 5 minutes before wiping to work effectively
• Applying grout sealer after professional cleaning extends grout life and represents excellent value
• Providing tenants with proper cleaning products and education significantly reduces maintenance issues
• For showers experiencing issues but not ready for full renovation, consider partial solutions like retiling just the shower base
PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE
We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.
This podcast is kindly sponsored by The Grout Guy.
The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.
Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!
This podcast is kindly sponsored by Plumbing Bros
Support the show
Send us a text
Claudia Scalisi, a Renaissance Embodiment Coach, shares her expertise on menopause and perimenopause, explaining how these natural transitions affect women in the workplace and offering practical strategies for managing symptoms and supporting team members.
• Women's health topics have historically been kept in the dark, but the conversation is changing
• Perimenopause can last 2-10 years before menopause, which is technically just one day (one year without a period)
• Symptoms like hot flashes, mental fatigue, memory issues, and confidence drops can be mistaken for burnout
• Tracking your menstrual cycle helps identify changes and manage symptoms effectively
• Property managers can schedule high-energy tasks during optimal times in their cycle
• Creating "white space" in your calendar allows for necessary recovery between client interactions
• Workplaces can become menopause-inclusive by implementing policies that acknowledge women's health
• Simple changes like informational posters, supportive teas, and flexible working arrangements make a difference
• Understanding your body's natural rhythms leads to better client relationships and more authentic leadership
• The business case for menopause awareness includes improved retention, performance, and client service
Claudia offers a free downloadable e-book called "Menopause at Work: What Every Team Needs to Know" which includes resources for having menopause-savvy conversations and a symptoms tracker. DOWNLOAD HERE
PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE
We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.
This podcast is kindly sponsored by The Grout Guy.
The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.
Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!
This podcast is kindly sponsored by Plumbing Bros
Support the show
Send us a text
Jason from TAPI joins us to discuss how modern maintenance systems are transforming property management and helping property managers fall back in love with maintenance processes. We explore the inefficiencies of traditional maintenance workflows and how technology can eliminate the frustrating guesswork and communication breakdowns that plague property managers.
• Traditional maintenance processes involve multiple communication points that waste valuable time
• Documentation is critical – the number one reason insurance claims get rejected is lack of maintenance notes
• Visibility of maintenance jobs helps both property managers and tenants track progress and resolution
• System automation creates consistency regardless of property manager experience levels
• Detailed maintenance records provide accountability for all parties when mistakes happen
• The Property Maintenance Index provides quarterly data on common maintenance issues and costs by state
• Offshore team members can effectively manage maintenance when given proper responsibility and tools
• Implementing new technology requires full team commitment rather than partial adoption
• The goal is to help property managers feel in control of maintenance rather than overwhelmed by it
Think maintenance, think TAPI. Contact us for a demo to see how our system can transform your maintenance processes and give your property managers valuable time back in their day.
PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE
We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.
This podcast is kindly sponsored by The Grout Guy.
The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.
Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!
This podcast is kindly sponsored by Plumbing Bros
Support the show
Send us a text
Paul from Plumbing Bros shares expert insights on managing rental property plumbing issues efficiently and proactively. We discuss the value of preventative maintenance through Home Safety Checks and how to build stronger relationships between property managers, tenants, and contractors.
• Leaking taps, toilets, and seasonal hot water system failures are the most common plumbing issues in rentals
• Property managers should consider scheduling a Home Safety Check ($99+GST) when plumbers visit a property more than twice in 12 months
• High-quality work orders should include photos, specific location details, urgency level, access instructions, and budget caps
• Knowing the location of isolation taps in properties (especially apartments) can prevent major damage during emergencies
• Common tenant-related issues include items flushed down toilets, overtightened taps, and unreported maintenance problems
• Having both corporate plumbing providers and smaller operators on your contractor list ensures coverage for all situations
• Water filtration systems are becoming increasingly popular and may become an expected feature for future renters
• Proactive educational sessions with plumbers can help property managers identify issues early and communicate more effectively with owners
Contact Plumbing Bros for a copy of their Home Safety Check template and access to their quote bot for quick pricing estimates.
PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE
We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.
This podcast is kindly sponsored by The Grout Guy.
The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.
Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!
This podcast is kindly sponsored by Plumbing Bros
Support the show
Send us a text
Louis from West Oz Trades shares insider knowledge about air conditioning maintenance, helping property managers troubleshoot common issues and communicate more effectively with tenants and owners. The conversation explores practical strategies for reducing unnecessary callouts, preventing mold problems, and implementing proactive maintenance approaches that save everyone time and money.
• 50% of summer air conditioning callouts are simply for cleaning blocked filters
• Tenants should be educated on their specific system type and proper operation methods
• Property managers should consider labeling properties by air con type in their software
• Air con parts typically must be ordered specifically for each repair due to the variety of models
• Pre-summer maintenance checks prevent system failures during high-demand periods
• Winter shutdowns for evaporative systems reduce mold growth and system damage
• Property managers can quickly check for mold in split systems using their phone torch
• The Air Care Support Hub provides educational resources for troubleshooting common problems
• Portable air conditioners are useful backup solutions for vulnerable tenants during repairs
• Proper ventilation is crucial - evaporative systems need windows cracked open, reverse cycle systems need them closed
Check out the new Air Care Support Hub at West Oz Trades' website for educational videos and troubleshooting guidance that can help your tenants and reduce unnecessary callouts.
PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE
We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.
This podcast is kindly sponsored by The Grout Guy.
The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.
Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!
This podcast is kindly sponsored by Plumbing Bros
Support the show
Send us a text
Property managers can improve client service by identifying and labeling different investor communication preferences in their management systems. Understanding whether your clients are legacy, data-driven, DIY, or emerging investors helps deliver personalized communication even with a large portfolio.
• Legacy investors (Silent Gen/Boomers) prefer phone calls, printed reports, and relationship-building
• Data-driven investors (Gen X) focus on analytics, ROI, and performance metrics
• DIY investors (Millennials) want real-time access, transparency, and digital communication
• Emerging investors seek education and often want a blend of personal connection and business focus
• Start by labeling just 10 investors at a time in your property management software
• Use these labels to filter communications and send appropriate content to each investor type
• For new clients, identify and label their investor type during the onboarding process
Share your experiences with investor labeling systems by sending a message through the podcast, especially if you use different platforms - I'd love to hear how you've implemented this!
PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE
We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.
This podcast is kindly sponsored by Plumbing Bros
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Giselda Accinelli from M-Motion Prestige Properties in Queensland shares her property management journey, focusing on delivering exceptional service through personal connection and a quality-over-quantity approach to business growth.
• Based in the Sorrento bundle area with a beautiful office that feels like home
• Growing steadily with about 70 properties, prioritizing quality management over rapid expansion
• Recruited a trainee property manager she met as an Uber driver who demonstrated exceptional work ethic
• Passionate about providing personalized property management that justifies higher fees (7-8.5%) versus discount agencies (5%)
• Shares story of a $1,800/week property severely damaged under a discount agency's management
• Emphasizes the importance of regular property inspections and personal contact with tenants to identify issues early
• Cautious about excessive automation and AI, preferring to maintain control over critical processes
• Views property management as building long-term relationships with owners and tenants
• Trains new team members thoroughly by focusing on fundamentals and gradually increasing responsibilities
• Believes in the value of introducing team members to owners to build trust and transparency
PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE
We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.
This podcast is kindly sponsored by The Grout Guy.
The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.
Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!
This podcast is kindly sponsored by Plumbing Bros
Support the show
Send us a text
- Concept of energy management and its effect on productivity
- Importance of aligning tasks with personal energy levels
- Recognition of high, mid, and low energy zones
- Comparison of personal energy to a phone battery
- Strategies for scheduling tasks based on energy levels
- Recommendations for high-energy tasks versus low-energy tasks
- Acknowledgment of daily fluctuations in energy levels
- Importance of taking breaks during low-energy periods
- Encouragement for individuals and teams to reflect on energy patterns
- Invitation for listener feedback and topic suggestions for future discussions
PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE
We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.
This podcast is kindly sponsored by Plumbing Bros
Support the show
Send us a text
We explore the importance of wellness and self-care in the real estate industry with special guest Storm Dawson, former real estate professional turned wellness advocate and founder of Nova X Solutions. Our conversation reveals practical, micro-wellness habits that fit into busy schedules while combating burnout before it happens.
• Storm's transition from a 13-year real estate career to creating a wellness-focused business after experiencing burnout
• How multitasking creates impatience and diminishes our ability to reset between client interactions
• Taking 10-15 minutes for mindful eating instead of working through lunch
• Using drive time as a wellness opportunity by listening to calming music instead of making calls
• The power of "packing your wellness" with healthy snacks, herbal teas, and essential oils
• Creating team check-in systems using number scales to gauge stress levels without requiring personal disclosures
• Establishing clear task boundaries and endpoints to your workday
• Treating wellness appointments as non-negotiable commitments like court dates
• Simple at-home practices like acupressure mats and intentional tea breaks
Book a wellness session, join a group event, or learn more about creating sustainable self-care habits at Nova X Solutions.
PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE
We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.
This podcast is kindly sponsored by The Grout Guy.
The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.
Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!
This podcast is kindly sponsored by Plumbing Bros
Support the show
Send us a text
Tomás Fonseca from Icons of Real Estate shares how podcasting can transform your property management business by creating valuable content and building strategic relationships. We explore the frameworks that have helped over 70 real estate podcasts convert conversations into business opportunities.
• Building a podcast with two avenues of growth - content creation and relationship building
• Why vision and commitment are essential for podcast success
• The optimal podcasting frequency (weekly) and episode length (20-25 minutes)
• Why Tuesday-Thursday are the best days to release podcast episodes
• How to invite potential referral partners as guests to open business opportunities
• Recording a "bank" of episodes (3 months worth) before launching for consistency
• Repurposing podcast content for social media, blogs, newsletters and more
• Technical considerations including recording platforms and social media integration
• Using a podcast as a relationship funnel that converts to referrals and sales
If you're interested in learning more about podcast frameworks for your business, visit iconsofrealestate.com/podcast-framework or email Tomas at tomas@iconsofrealestate.com.
PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE
We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.
This podcast is kindly sponsored by The Grout Guy.
The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.
Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!
This podcast is kindly sponsored by Plumbing Bros
Support the show
Send us a text
Nadia Rawson shares her journey from Dubai to Australia and how she balances dual roles as both a property manager and BDM while maintaining family priorities and professional growth. Her experience highlights the importance of finding the right workplace culture that offers support, mentorship, and flexibility for property professionals.
• Moved to Australia in 2016 from Dubai, noting significant differences in property management approaches between countries
• Initially joined a family-focused boutique agency that allowed her to bring her baby to work from three months old
• Left real estate temporarily but returned after experiencing poor property management as an owner herself
• Currently balances property management with a newly added BDM role since January 2024
• Values workplace relationships where colleagues support rather than compete with each other
• Emphasizes the importance of dedicated time for proactive BDM work rather than just reacting to inquiries
• Struggles with time management and learning to read potential clients' needs as primary challenges
• Finds networking and putting herself "out there" the most difficult aspects of the BDM role
If you're juggling property management and business development responsibilities, try dedicating the first hour of your day to proactive BDM work before property management tasks take over.
PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE
We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.
This podcast is kindly sponsored by Plumbing Bros
Support the show
Send us a text
KPI and bonus structures in property management are highly dependent on team structure and should be implemented thoughtfully with focus on rewarding performance that exceeds standard expectations rather than basic job functions.
• The "Keep It Budget" gives property managers their full bonus upfront which gets reduced for avoidable mistakes
• "Profit Per Portfolio" rewards based on total revenue generation instead of property numbers
• "KPI A La Carte" allows team members to choose focus metrics quarterly
• Task-based micro bonuses incentivize specific tasks like routine inspections or 5-star reviews
• Shared bonus pools create team accountability especially in task-based structures
• Creative non-monetary incentives include Culture Coins and mini-CEO programs
• Client experience metrics like NPS scores provide balance to prevent quantity over quality
• Not all agencies need KPIs - many successful businesses simply pay market rates with great environments
I'm always happy to share ideas and brainstorm together. If you have creative approaches to KPIs or questions you'd like addressed, please send them through to me.
PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE
We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.
This podcast is kindly sponsored by Plumbing Bros
Support the show
Send us a text
Ash and Nikki from Rezzi Strata challenge conventional real estate wisdom with over 45 years of combined industry experience, offering fresh perspectives on success, client relationships, and work-life integration.
• Anti-advice on vacation disconnection: checking emails while away can actually reduce anxiety and prevent overwhelming return pileups
• The myth of needing expensive cars: staying within your means and being authentic matters more than projecting an artificial image of success
• Building genuine relationships with clients creates trust and understanding in both directions, contrary to advice about maintaining strict professional boundaries
• Delegation is essential for growth - documenting processes and trusting your team allows you to focus on client relationships
• "The customer is always right" isn't always true - tactful communication about legal or procedural matters preserves relationships while guiding clients toward better decisions
• Self-care looks different for everyone - find what genuinely helps you relax rather than forcing yourself into prescribed methods
• Values-based decision making helps explain priorities to both clients and family members, especially when explaining choices to children
If you have anti-advice you've been given that you want us to discuss in our next episode, please DM us - we'd love to continue this series!
PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE
We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.
This podcast is kindly sponsored by The Grout Guy.
The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.
Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!
This podcast is kindly sponsored by Plumbing Bros
Support the show
Send us a text
Cecille Weldon from WeldonCo shares her expertise on the hidden value drivers in property that are transforming the real estate industry, with a focus on energy efficiency features that benefit investors, property managers, and renters alike.
• Better homes for Australians is Cecille's big "why" and driving passion
• Property professionals are often missing opportunities to showcase valuable energy efficiency features
• The language we use matters – focus on property features rather than ambiguous terms like "sustainability"
• Cost of living concerns affect 100% of potential tenants and buyers, creating opportunity to highlight features that reduce ongoing costs
• Energy efficiency features provide the lifestyle benefits of comfort and reduced running costs
• Banking and financial sectors now offer targeted upgrade loans for energy efficiency features
• Properties without these features are increasingly viewed as risks by lenders
• Quality of the rent roll as a property asset is becoming more important than just cash flow
• Property managers should pivot from "property maintenance" to "property upgrade" mindset
• Replace like-with-like approach needs to be abandoned in favor of strategic upgrades
• Hot water systems represent 26% of energy bills and are a key upgrade opportunity
• New industry-led Prop Tech Energy Efficiency Features Standard bringing consistency to how these features are labeled and tracked
• Competitive advantage comes from positioning as an expert in property quality and performance
• Having the right conversation with investors by speaking to them as investors rather than landlords
PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE
We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.
This podcast is kindly sponsored by The Grout Guy.
The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.
Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!
This podcast is kindly sponsored by Plumbing Bros
Support the show
Send us a text
Shannon from Property Assist joins us to explore how controlling behaviors in property management businesses can limit growth and create unnecessary stress for both owners and teams.
• Shannon's outsourcing business has expanded to Adelaide, Melbourne, Sydney, Brisbane, Gold Coast, Sunshine Coast, and Perth
• Controlling behavior often stems from high standards and unwillingness to try different approaches
• Team members with controlling tendencies typically feel stressed and overwhelmed
• Self-reflection is key to identifying if you're exhibiting controlling behaviors
• The difference between caring and controlling is important to understand in business relationships
• Property managers who are controlling with office processes are likely being controlling with clients too
• Different generations approach tasks differently but can still achieve the same results
• Trusting team members to make decisions empowers them and enhances their perceived value to clients
• Every business will have costs associated with mistakes - budget for these rather than creating a blame culture
• Business owners should focus on outcomes rather than micromanaging the journey
• Approach team support from underneath by asking "what do you need?" rather than demanding from above
If you need outsourcing solutions anywhere in Australia, reach out to Shannon and the Property Assist team, even if they're not yet operating in your specific area - they're always looking to expand.
PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE
We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.
This podcast is kindly sponsored by The Grout Guy.
The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.
Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!
This podcast is kindly sponsored by Plumbing Bros
Support the show
Send us a text
Louisianna Giumelli shares her journey of taking over Choice Property Group, a 32-year legacy real estate business, and how she's refreshing the brand while honoring its history.
• Started in real estate 12 years ago working through leasing, property management, sales and corporate roles
• Originally approached her former employer about buying just his portfolio, but was offered the entire business instead
• Chose a strategic 50-50 partnership for transition before buying the business outright
• Made conscious decision to refresh rather than completely rebrand to honor the legacy
• Maintains the business's unique position as a full-service boutique agency offering residential, commercial, property management and sales
• Describes leadership style as "servant leadership" – leading from underneath by asking "what do you need from me?"
• Emphasizes the importance of being "in the trenches" with your team rather than managing from above
• Structured one-on-ones focus on connection rather than performance tracking
• Balances drive for continuous improvement with understanding when the team needs a break
• Sources support from various people including family members, consultants, and the previous owner
PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE
We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.
This podcast is kindly sponsored by The Grout Guy.
The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.
Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!
This podcast is kindly sponsored by Plumbing Bros
Support the show
Send us a text
Martina from Properteasy shares how visual compliance management systems transform property management from stressful to enjoyable, allowing property managers to provide better service and add value to their rent rolls.
• Property compliance viewed as a "big beast" causing stress for many property managers
• Properteasy was born from frustration with managing compliance documentation in traditional systems
• Visual color-coding instantly shows property compliance status, eliminating time wasted searching for information
• Proactive compliance management leads to better client relationships and fewer emergencies
• Organized compliance documentation significantly increases rent roll value for business owners
• Quality contractor relationships are crucial for smooth compliance processes
• Identifying non-compliant properties helps optimize portfolios and improve business efficiency
• At its core, compliance is simply another form of maintenance that property managers already handle expertly
Book a demo to discover how Properteasy can help you manage compliance more effectively and turn a source of stress into a strength.
Property compliance management software | Properteasy
PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE
We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.
This podcast is kindly sponsored by The Grout Guy.
The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.
Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!
This podcast is kindly sponsored by Plumbing Bros
Support the show
Send us a text
Every problem has two potential solutions - often polar opposites - but we typically fixate on just one comfortable option. Developing the ability to see and prepare for alternative solutions is critical for business resilience and long-term success.
• Being overstaffed presents two options: aggressive growth or making someone redundant
• When unable to find a property manager, consider process improvements and offshore solutions alongside continued recruiting
• Don't just complain about problems - actively work on alternative solutions
• Connect with other business owners who can help identify options you might not see
• Anticipate future challenges like market shifts and begin preparation years in advance
• Build business resilience through diversification and strategic planning
Reach out if you're struggling with a business challenge - I'm always happy to help confidentially through social media or direct messages.
PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE
We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.
This podcast is kindly sponsored by Plumbing Bros
Support the show
Send us a text
The property investor landscape has dramatically transformed over the past two decades, requiring property managers to adapt their approaches and services to remain relevant. Understanding these changes is essential for developing effective strategies to better serve modern investors and build lasting client relationships.
• Shift from accidental to intentional landlords with more business-minded approaches to property investment
• Self-education playing a larger role as investors research more before engaging property managers
• Need for property managers to provide quality education through videos, webinars and annual investor audits
• Transition from transactional management to relationship-based service delivery
• Building trust with clients leading to easier maintenance approvals and management decisions
• Importance of being a holistic real estate resource for investors, not just a rent collector
• Annual investor audits covering emotional check-ins, financial reviews, and property forecasting
Head over to pmcollective.com.au to access our Annual Investor Audit course for $99 and implement these strategies in your business.
PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE
We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.
This podcast is kindly sponsored by Plumbing Bros
Support the show
Send us a text
Three critical factors real estate professionals should consider before committing to their next conference: goal alignment, genuine value versus FOMO, and energy investment. Making strategic choices about professional development opportunities ensures you're growing your business rather than collecting unused notes or attending events that drain your resources without adequate return.
• Assess whether conferences align with your current goals: seeking inspiration, accountability, connections, or specific content
• Consider your implementation habits—do you actively use what you learn or file notes away never to be seen again?
• Create an active implementation system like using your phone's reminders app to track and complete conference takeaways
• Evaluate if you're attending for genuine value or just fear of missing out (FOMO)
• Remember that even familiar content can provide new insights as you hear it in different stages of your business and life
• Strategic rotation of conferences (attending major events every 2-3 years) can optimize your professional development
• Your reception of content changes based on your current circumstances and mindset
• Implementation is the true measure of a conference's value to your business
I'd love to hear your thoughts! Are you someone who loves events, hates events? Maybe you've got a favorite event that you'd like to share? Let me know your thoughts and patterns when it comes to your personal development.
PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE
We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.
This podcast is kindly sponsored by Plumbing Bros
Support the show
Send us a text
Property management business owners need to recognize the true value of people leaders and operations managers as vital revenue generators through client retention, not just as overhead costs. A thriving property management business needs leadership that supports the team, prevents client churn, and creates systems that allow the business to scale effectively.
• Retention is revenue – keeping existing clients should be valued as much as acquiring new ones
• When property managers feel supported, they stay longer and provide better service to clients
• A good people leader prevents the constant churn of both clients and staff
• Operations managers may be more valuable than BDMs in some business stages
• People leaders handle process improvements, staff support, training, and client retention tasks
• Annual investor audits are a crucial retention tool that operations managers can implement
• Operations managers allow business owners to focus on growth or step back from day-to-day operations
If you have comments or questions about the role of operations managers in property management, please send a message to be discussed in the next episode.
PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE
We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.
This podcast is kindly sponsored by Plumbing Bros
Support the show
Send us a text
David Blumenfeld, co-founder of PropTech consulting firm NextRivet, shares insights from his journey in the real estate technology space and explores whether PropTech is moving too quickly for the real estate industry to adapt.
• Began career with Westfield Labs in 2012, focusing on digital integration with physical shopping centers
• NextRivet helps companies bridge the gap between strategy and implementation of PropTech solutions
• PropTech applications range from tenant experience platforms to AI-powered building optimization systems
• Real estate industry is naturally risk-averse with most wanting to be "the first to be fifteenth" in adopting new technology
• Tech vendors need to focus on communicating benefits rather than features when pitching to real estate companies
• Australia shows a strong innovative spirit but sometimes lags in technology adoption due to market size
• Technology adoption doesn't need to be revolutionary – consistent small improvements prevent falling behind
• The key challenge isn't cost but demonstrating ROI for technologies that enhance experiences rather than directly generate revenue
PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE
We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.
This podcast is kindly sponsored by The Grout Guy.
The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.
Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!
This podcast is kindly sponsored by Plumbing Bros
Support the show
Send us a text
Exploring the ideal balance between property management capacity and quality of service is essential for business success. The emphasis is on understanding that increasing property numbers does not necessarily mean compromising service levels.
- Discussion on the importance of having proper capacity for property managers
- Smart tech implementation by successful property managers to enhance service quality
- Insights on using remote professionals to streamline processes without sacrificing quality
PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE
We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.
This podcast is kindly sponsored by Plumbing Bros
Support the show
Send us a text
This episode focuses on enhancing property management capacity while maintaining high service levels. It examines the relationship between capacity, service quality, and the impact of outsourcing support to successfully manage more properties.
• Revisiting property management capacity ratios and their implications
• Discussing misconceptions about service quality and property volume
• Sharing insights from a property manager with an effective lower capacity
• Emphasizing the importance of constant communication with clients
• Providing examples of effective systems and processes
• The role of virtual assistants in boosting team efficiency
• Highlighting the importance of annual audits for client retention
• Offering strategies for maintaining service quality amidst growth
PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE
We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.
This podcast is kindly sponsored by Plumbing Bros
Support the show
Send us a text
This episode was inspired by some fan mail I received about the vital concept of capacity management in property management, emphasizing its impact on profitability and team culture. We unpack the myths about property manager ratios, the importance of tech stacks, and the balance between workload and job satisfaction.
• Understanding capacity as a key to better financials
• Importance of financial structuring in property management
• Assessing current team capacity through open communication
• Streamlining tech stacks for enhanced efficiency
• Role of policies and procedures in workload management
• Regularly evaluating the fee schedule for profitability
• Balancing culture with financial goals in the workplace
• Preparing for the next steps in capacity management discussion
Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.
Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com)
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Support the show
Send us a text
Join us for a great conversation with Pat Mears from Rubix Realty Property Management, who shares his remarkable journey from a high school graduate to a property management expert. Discover how Pat's commitment to his values and interests led him to resist the allure of sales and instead embrace a career offering stability and routine, ultimately leading to long-term success.
Starting from humble beginnings in a home office to establishing Rubix Realty, hecandidly discusses the challenges of balancing work and family life, especially during the pandemic years, and how it led him to rediscover his passion through social media and video content and ultimately getting back to basics.
Pat guides us through how he has structured his business, what the next growth plan is and his favourite tech stack to use.
Hope you enjoy the listen as much as I did the conversation!
Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.
Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com)
Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.
Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.
www.myconnect.com.au
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Support the show
Send us a text
Philanthropic investing is reshaping the property landscape by creating opportunities for both investors and families in need. The conversation highlights the role of property managers in fostering connections while challenging stereotypes of investors.
• Exploring the true meaning of philanthropic investing
• Understanding investors' motivations and perspectives
• The crucial role of property managers in connecting families and properties
• Real stories illuminating the impact on women and families
• Navigating challenges in implementing philanthropic programs
• Addressing common misconceptions about investors
• Encouraging open conversations within the community
• The call to action for more impact agents to join the cause
• Creative business solutions to foster philanthropic investments
• Celebrating successful partnerships and positive outcomes
Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.
Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com)
Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.
Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.
www.myconnect.com.au
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Support the show
Send us a text
- Challenges faced by families affected by domestic violence in the rental market.
- The role and concept of impact agents in supporting these families.
- Misconceptions property managers have about renting to families with a history of domestic violence.
- The importance of human connection and understanding in property management.
- Education and training provided to families to help them navigate housing applications and responsibilities.
- The significance of trauma-informed care in assisting families during their transition to stable housing.
- The need for feedback and continuous improvement in the housing process for affected families.
- Community involvement and philanthropic opportunities for real estate professionals.
- The impact of sharing positive stories and experiences related to families overcoming domestic violence.
- Encouragement for property managers and investors to collaborate and support families in need
Become an Impact Agent for $2600 per year with Orana House: Become an Impact Agent - Orana House
Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.
Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com)
Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.
Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.
www.myconnect.com.au
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Support the show
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In this episode, the host and Leigh Sinclair, from Imagine Futures, explore the vital role property managers play in supporting their communities, especially tenants facing financial difficulties. The discussion centers on "working with purpose," highlighting proactive measures and community engagement.
Key takeaways include:
- Community Resources: Adding financial counseling links to email signatures to raise awareness.
- Communication: Providing resource information throughout the tenancy to foster comfort in seeking help.
- Education: Property managers familiarizing themselves with local support services.
- Cost of Living Crisis: Recognizing and empathizing with tenants' struggles.
- Cost-Effective Solutions: Implementing supportive strategies with minimal effort.
- Resource Availability: Utilizing statewide resources for financial, tenancy, and mental health support.
- Encouragement for Action: Making small, impactful changes to support tenants.
This episode underscores the importance of early intervention, open communication, and leveraging available resources to create a supportive community environment.
Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.
Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com)
Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.
Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.
www.myconnect.com.au
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
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- Importance of goal setting and actionable steps in property management
- Challenges of setting goals without a clear plan
- Need for continuous learning and professional development
- Value of diverse resources like podcasts and books for inspiration
- Intentional networking and building industry connections
- Addressing mindset challenges such as procrastination and fear of failure
- Establishing systems and habits to support goal achievement
- Breaking down larger goals into manageable actions
- Reflecting on past goal-setting experiences to identify necessary changes
Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.
Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com)
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Support the show
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- Strategies for business owners in the property management sector to differentiate themselves in 2025.
- Importance of standing out in a saturated market.
- Rethinking traditional fee schedules to enhance value propositions.
- Utilizing less saturated social media platforms for marketing.
- Creating a webinar series to establish thought leadership.
- Collaborating with industry experts to enhance lead generation.
- Focusing on community impact and philanthropy to attract clients.
- Emphasizing innovative approaches over competing on quality or price.
Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.
Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com)
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Support the show
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Skye had some really big goals she wanted to reach....spoiler alert! She didn't reach them at our 12 week check in, but she has shared her story of our life has looked these last few months and how her success has still been incredible considering she threw in a three trips/holidays during this time.
This conversation is about setting goals, the mindset when they are not achieved and setting new ones.
While Skye has had her business for a while now, she has only recently gone Full Time into the entrepreneurial role so these check ins with her are vital to assist her in making decisions for the next stage. The next stage for her is "when should she hire a VA and should she go through a company or privately". We discuss these in open.
We also discuss the secrets to increased productivity and the delicate balance between authenticity and perfectionism. With practical strategies such as time blocking and leveraging digital tools like the iPhone Reminder app, boost your efficiency and stay organized. The episode closes with a focus on progress tracking and accountability, emphasizing the importance of planning follow-up meetings to ensure ongoing success.
Thank you Skye for being so open to publicly sharing your journey! I look forward to our next check in.
Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.
Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com)
Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.
Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.
www.myconnect.com.au
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Support the show
Send us a text
- Overview of the Business Development Manager (BDM) role in property management.
- Samantha Priddis' journey from sales to becoming a BDM.
- Importance of the handover process between BDMs and property managers.
- Tailoring the handover process to meet client needs and expectations.
- Matching personalities between property owners and property managers.
- Challenges in communication styles between BDMs and property managers.
- Managing renovation projects, including minor vs. significant renovations.
- Budget management strategies for renovation projects.
- Importance of understanding client preferences and expectations during renovations.
Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.
Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com)
Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.
Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.
www.myconnect.com.au
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Support the show
Send us a text
I had the opportunity to chat with Malia Sharpe & Sam Pyne from On Tap Plumbing. The discussion was around critical responsibilities of property managers regarding work health and safety. This discussion is particularly relevant when engaging contractors for maintenance and repairs. The episode highlighted the importance of ensuring that contractors have the necessary licenses, insurance, and safety protocols in place.
Key Responsibilities of Property Managers
Property managers must ensure that contractors have the necessary licenses and insurance before engaging them for any work.
It is crucial to confirm that contractors have appropriate safety protocols in place to mitigate risks associated with their work.
These days, property managers are faced with a lot of challenges, one being pressure from landlords to find the cheapest provider. This can often lead to hiring less qualified contractors which poses significant risks
Property managers must strike a balance between cost-effectiveness and ensuring the safety of all parties involved. This involves pushing back against the pressure to choose cheaper options without proper vetting.
Here are some important things for property managers to consider when handling maintenance:
- When onboarding contractors, property managers must be clear about the tasks involved and the qualifications required for those tasks.
- Knowing and ensuring that contractors hold the appropriate licenses for the job, such as plumbing or electrical tasks.
- Be aware of any additional training requirements, such as working at heights, especially if the job involves accessing roofs or elevated areas.
- If property managers are unsure about the necessary licenses for specific jobs, it is crucial to educate themselves about the requirements. Reaching out to reputable companies like On Tap Plumbing for guidance can be beneficial.
- The use of technology, such as the Tapi system, can help property managers track compliance and insurance documentation. This system alerts property managers if any documents are expired before issuing work orders, ensuring that all contractors meet safety requirements.
- Having a dedicated person in the office responsible for onboarding and maintaining contractor records is essential. This individual should regularly follow up on renewals and ensure that all documentation is up to date.
- Informing Contractors About Potential Risks: Effective communication between property managers and contractors is crucial. Property managers must provide detailed information about any known hazards at properties, such
Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.
Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com)
Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.
Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.
www.myconnect.com.au
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Support the show
Send us a text
Sherrie Storor, an exceptional business coach and former sales agent, joins us to unravel the often-overlooked business intricacies of the real estate world. Wondering how to ensure consistent income and asset growth?
Sherrie offers invaluable advice on how robust systems and the right team can transform your business into a profitable enterprise.
Her FREE upcoming webinar - Principal's Masterclass is the perfect opportunity to spend an hour learning and understanding your business and opportunities available.
Learn about our groundbreaking training initiative that combines growth coaching with legal expertise, designed to elevate business management skills. Sherrie also guides solopreneurs on the mindset shift required to update essential business documents, emphasizing the importance of proactive management for sustainable growth.
Balancing business growth with personal wellness might seem elusive, but it’s critical. We touch on the importance of this, to have a clear business head to make decisions.
Sherrie Storor | The Principal's Masterclass | Agency Structure, Growth + Scale
Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.
Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com)
Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.
Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.
www.myconnect.com.au
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Support the show
Send us a text
Ever wondered if personalized service could be the secret weapon in the real estate world? Join us as we sit down with Deb Gidman, a remarkable real estate agent who left a large agency to launch her own solo venture. Deb candidly shares her journey, from initially setting unrealistic goals to finding her true confidence by focusing on personalized client experiences rather than sheer numbers. She shines a light on the challenges and triumphs of managing a smaller portfolio, the art of maintaining professionalism, and the supportive network of small business owners that have become her backbone. Discover how Deb navigates the demands of her business during holidays, ensuring her clients never feel left out through meticulous planning and collaboration.
Deb talks about the importance of trust and strong relationships in property management. Learn how her established rapport with clients allows her to handle tasks efficiently, setting her apart from larger competitors. We explore the significance of educating clients about property management’s nuanced dynamics and the joy of offering personal touches, like mopping floors for new properties, to foster stronger connections. The episode wraps up with insightful strategies on email management, emphasizing the power of personalized communication over automation. Deb's inspiring journey is a testament to the power of experience and transparency in building a successful real estate career, reminding us to cherish personal growth and find joy in the ongoing process of development.
Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.
Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com)
The PIP Advantage for Landlord Insurance
Up to $70,000 contents cover included in our landlords policies
14 months cover for just 12 months premium in your first year
Further discounts when you have three or more properties insured through PIP
24/7 Australia-wide claims service
Online Real Estate Agent Portal for easy access and management
Visit their website
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Unlock the secrets to a thriving real estate business with Kristen Porter, the energetic founder of O*NO Legal. Kristen's unique journey of launching a virtual law firm amidst the global pandemic has equipped her with invaluable insights that she now shares with real estate agency owners. From establishing robust business foundations to planning for future growth, Kristen's expertise is complemented by her exciting collaboration with Sherry Storer for an upcoming masterclass. This episode promises to deliver essential legal insights and innovative growth strategies tailored for today's competitive landscape.
Prepare to rethink the future of your business as we discuss overlooked yet critical topics like business succession and estate planning. Discover why these documents require regular updates to align personal and business goals and how insurance can mitigate the loss of a partner. Kristen sheds light on the power of Enterprise Business Units (EBUs), a groundbreaking way to foster employee growth while ensuring the company's expansion. With practical advice on scaling a business, building effective teams, and embracing innovation
Sherrie Storor | The Principal's Masterclass | Agency Structure, Growth + Scale
Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.
Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com)
Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.
Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.
www.myconnect.com.au
The PIP Advantage for Landlord Insurance
Up to $70,000 contents cover included in our landlords policies
14 months cover for just 12 months premium in your first year
Further discounts when you have three or more properties insured through PIP
24/7 Australia-wide claims service
Online Real Estate Agent Portal for easy access and management
Visit their website
Support the show
Send us a text
Is it possible to be a large agency AND offer your clients a personal service? Join us for a conversation with Deb Gidman from Resident Property, who shares her previous career from managing 200 properties to a staggering 5,500. Deb is now a solo operator and her expertise in office management, acquisitions, and integration provides a unique perspective on the dynamics between larger and smaller property management agencies.
Our discussion also uncovers the complexities of providing personal service within large real estate agencies. Through engaging stories, Deb emphasizes the importance of attention to detail and end-to-end management, illustrating the role of remote professionals in streamlining tasks. Communication with landlords emerges as a critical aspect, especially during vacancies or management transitions. In a world where operational efficiency often conflicts with personal service, Deb shares how "good news calls" and tailored communication methods can enhance client relationships while maintaining a balance.
As businesses grow, so do the challenges of team dynamics and client experience. Deb and I explore strategies for managing these challenges, highlighting the importance of consistent processes and the personal touch.
We talk about the benefits and challenges of both small and large teams, where a single main client contact and a mindset of working as if for oneself can significantly enhance service.
Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.
Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com)
Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.
Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.
www.myconnect.com.au
The PIP Advantage for Landlord Insurance
Up to $70,000 contents cover included in our landlords policies
14 months cover for just 12 months premium in your first year
Further discounts when you have three or more properties insured through PIP
24/7 Australia-wide claims service
Online Real Estate Agent Portal for easy access and management
Visit their website
Support the show
Send us a text
Unlock the untapped potential of LinkedIn and transform your real estate business strategy with insights from our latest episode. We promise you'll discover how LinkedIn can become your not-so-secret weapon for generating leads and fostering meaningful professional relationships. Forget the myth of LinkedIn being "boring"; with 950 million users and a lead generation rate that's 277% more effective than Facebook, it's time to tune into why this platform is the powerhouse you never knew you needed. We'll guide you through strategies shared at the recent IGT conference, demonstrating how personal stories and industry insights can lead to higher engagement and respectful discussions with landlords and clients.
Join us as we delve into the art of leveraging LinkedIn to enhance your professional network and boost business growth. Learn how to maintain warm leads and generate cold ones by targeting local connections, all while participating in professional conversations that elevate your presence in the industry. Whether you're eager to strengthen client relationships or seeking new business development avenues, this episode offers a roadmap to making LinkedIn an indispensable tool in your professional arsenal. Ready to revolutionize your LinkedIn game? Listen now and take your first step toward business success.
Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.
Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com)
The PIP Advantage for Landlord Insurance
Up to $70,000 contents cover included in our landlords policies
14 months cover for just 12 months premium in your first year
Further discounts when you have three or more properties insured through PIP
24/7 Australia-wide claims service
Online Real Estate Agent Portal for easy access and management
Visit their website
Support the show
Send us a text
Question from the public: If you haven't already, could you do a short podcast on your non negotiable expenses for running a quality property management business.
Great question!
Importance of non-negotiable expenses in property management
Recommended trust account software: Property Me
Lead generation tool: IRE BDM and its automation features
Streamlining inspections with Inspection Express
Benefits of hiring a Virtual Assistant (VA) for operational support
Managing workload as the business grows
Leveraging free marketing platforms for lead generation
Enhancing compliance and financial accuracy in property management
Importance of investing in essential tools for business scalability
Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.
Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com)
The PIP Advantage for Landlord Insurance
Up to $70,000 contents cover included in our landlords policies
14 months cover for just 12 months premium in your first year
Further discounts when you have three or more properties insured through PIP
24/7 Australia-wide claims service
Online Real Estate Agent Portal for easy access and management
Visit their website
Support the show
Send us a text
Discover what it truly means to succeed in the world of real estate as we chat with the vibrant and insightful Andy Reid. From his roots in hospitality management in the UK to becoming a standout figure in real estate, Andy's journey is nothing short of inspiring. Join us as Andy shares his passion for auctioneering, his deep connection with property management influenced by his family business, and his unexpected but impactful role as a mental health advocate during the COVID-19 lockdowns.
We'll explore the true definition of success within property management and BDM spaces, tackling the often-overlooked value of roles like leasing consultants. Andy opens up about the importance of balancing hard work with the integration of technology, underscoring that human effort and connection are irreplaceable. Hear his thoughts on leadership accountability, team engagement, and how innovative work schedules like the four-day workweek can boost productivity and employee well-being.
Lastly, Andy gives us a sneak peek into his upcoming book, "Success Curious," and his podcast, "High Performance Humans," which features incredible stories of resilience from diverse individuals. Learn about the art of influence in leadership and how achieving high performance can transform both personal and professional lives. This episode is a treasure trove of insights and practical advice for anyone aiming to redefine success in the real estate industry.
Listen to Andy Reid’s Podcast – High Performance Humans Podcast - Andy Reid
Pre-order his new book “Success Curious” Success Curious by Andy Reid | How to define and achieve high performance | 9781923186132 | Booktopia
Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service
www.propertyassistwa.com.au
The PIP Advantage for Landlord Insurance
Up to $70,000 contents cover included in our landlords policies
14 months cover for just 12 months premium in your first year
Further discounts when you have three or more properties insured through PIP
24/7 Australia-wide claims service
Online Real Estate Agent Portal for easy access and management
Visit their website
This weeks sponsor is On Tap Plumbing & Gas - 24/7 Plumbing servicing all of Perth from Mandurah to Two Rocks.
www.ontapplumbinggas.com.au
6206 6888
Support the show
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What if you could achieve zero rent arrears in your property portfolio? Our latest episode is packed with expert insights on this ambitious goal. We’re joined by Giselle from M-Motion in Queensland, Sam from Rent Choice in WA, and Skye from Taylored Property Management in Adelaide. These seasoned professionals discuss the effectiveness of tenant education at different stages and stress the crucial role of early communication and prompt intervention. Giselle sheds light on the importance of consistent follow-ups to maintain a clean tenant ledger, while Sam emphasizes how combining automation with personal touches can streamline arrears management.
We uncover practical strategies that can transform your rent collection process. Learn how direct debit systems and automated platforms like PropertyTree and PropertyMe can simplify your workload. Skye shares her hands-on experiences from South Australia, highlighting the challenges of legislative variations and the necessity of timely phone calls to resolve payment issues. Our conversation dives into the nitty-gritty of handling dishonored payments and issuing breach notices, offering you a robust framework to adapt to your local regulations.
Enhancing tenant education is key to long-term success in property management. We explore how detailed checklists during sign-up appointments and personalized communication can make all the difference. Beyond automation, personal follow-ups remain indispensable in maintaining clear and effective communication with tenants. By the end of this episode, you’ll have actionable tips to celebrate milestones and strive towards zero rent arrears in your property management practice.
Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service
www.propertyassistwa.com.au
The PIP Advantage for Landlord Insurance
Up to $70,000 contents cover included in our landlords policies
14 months cover for just 12 months premium in your first year
Further discounts when you have three or more properties insured through PIP
24/7 Australia-wide claims service
Online Real Estate Agent Portal for easy access and management
Visit their website
This weeks sponsor is On Tap Plumbing & Gas - 24/7 Plumbing servicing all of Perth from Mandurah to Two Rocks.
www.ontapplumbinggas.com.au
6206 6888
Support the show
Send us a text
This conversation is a Q & A with the lovely Skye Taylor who has just resigned from her stable full time job to jump in to her property management business full time. She has had the safety net of her current job but had a list of questions to ask me so she can make sure she stays on the right track and gets the support she needs. If you are wondering how to build a powerful personal brand on platforms like LinkedIn, Instagram, and YouTube.... we discuss how these will set your real estate agency on a path to success. I share the key to staying ahead by embracing new technologies and trends, and why hiring a Virtual Assistant (VA) for consistent social media engagement is a game-changer.
Curious about how to avoid burnout while scaling your business? This episode is packed with wisdom on the importance of enjoying your entrepreneurial journey and the benefits of hiring help early on. Learn how even a modest investment in a VA can offload mundane tasks and keep your energy focused on what you love. Ash offers personal anecdotes and practical advice on aligning your strengths with your team members to ensure a sustainable and enjoyable business journey.
Ready to streamline your operations and boost productivity? Dive into essential business growth strategies, from financial management to selecting the right CRM system for lead generation. Ash discusses the pitfalls of trying to save money by doing everything yourself and the value of hiring experts early. Whether it's managing property keys efficiently or maintaining a positive mindset, this episode covers it all.
And to hold Skye accountable to double her business in 3 months, we have a Part 2 coming up!
Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service
www.propertyassistwa.com.au
The PIP Advantage for Landlord Insurance
Up to $70,000 contents cover included in our landlords policies
14 months cover for just 12 months premium in your first year
Further discounts when you have three or more properties insured through PIP
24/7 Australia-wide claims service
Online Real Estate Agent Portal for easy access and management
Visit their website
This weeks sponsor is On Tap Plumbing & Gas - 24/7 Plumbing servicing all of Perth from Mandurah to Two Rocks.
www.ontapplumbinggas.com.au
6206 6888
Support the show
Send us a text
Unlock the secrets to enhancing team dynamics and boosting workplace morale with our special guests, Aaron Florenca and Oliver Sheer from Be Challenged. Discover the importance of a "connection plan" in building a strong team culture and learn how tools like DISC can simplify understanding and adapting to various personalities. Oliver dives deep into how these strategies can improve both personal and professional relationships, especially in today's ever-evolving hybrid work environments.
Ever wondered how unique team events could have a direct impact on your professional relationships? Aaron shares innovative and creative event options, from luxurious caviar tastings to exhilarating GPS-based scavenger hunts. We discuss the significance of experimenting with different activities to create memorable experiences that align with modern wellness trends and professional goals. Learn why it's crucial to find the right fit for your team and how these unique events can help with deeper connections and boost team performance.
Learn about the power of outcome-driven team-building programs and yearly themes that unify and focus teams. We explore successful programs like the virtual escape room "Beat the Box" and highlight the importance of effective communication and collaboration through activities like the Chain Reaction program. Discover cost-effective and structured approaches to planning for smaller teams and the flexibility of hybrid and virtual events to include offshore members.
Team Building Company, Corporate Team Building Activities and Games (bechallenged.com.au)
Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service
www.propertyassistwa.com.au
The PIP Advantage for Landlord Insurance
Up to $70,000 contents cover included in our landlords policies
14 months cover for just 12 months premium in your first year
Further discounts when you have three or more properties insured through PIP
24/7 Australia-wide claims service
Online Real Estate Agent Portal for easy access and management
Visit their website
This weeks sponsor is On Tap Plumbing & Gas - 24/7 Plumbing servicing all of Perth from Mandurah to Two Rocks.
www.ontapplumbinggas.com.au
6206 6888
Support the show
Discover the secrets behind long-term success in real estate with Bronwyn Evans from McAdam and Turnbull Realty. With a fascinating journey that began in 2006, Bronwyn and her husband turned a small business background into a thriving real estate empire. Learn how they became sole owners in 2012 and maintained over a decade-long relationships with more than half of their clients. Hear firsthand about the unique challenges and rewards of property management, and the importance of preserving the legacy and values of their agency in Toowoomba.
Join us as we explore the impact of Queensland's recent rental legislation changes on the local market. Bronwyn breaks down the new regulation limiting rent increases to once every 12 months and how it compares to similar laws in Western Australia. We discuss tenant rights for making structural changes to rental properties, discussing potential financial implications for both tenants and property owners. Discover how experienced property managers like Bronwyn navigate these changes to support both tenants and property owners, ensuring fair treatment and maintaining strong client relationships amidst an evolving industry.
The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.
Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!
www.thegroutguy.com.au
Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.
Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com)
Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service
www.propertyassistwa.com.au
Support the Show.
Ever wondered how to effectively manage burnout in property management? Join this group podcast featuring insights from industry experts like Bec Halton, Simone from One Agency, Shelby from Rose Petal Properties, Skye from Taylored Property Management, and Kelly Seaton from the Leasing Network. Discover the root causes behind the escalating burnout rates in the property management industry in Australia, from surging client expectations to the lack of technological support. Skye shares her firsthand experience with burnout and the critical importance of taking annual leave, while Simone offers practical solutions like employing external third parties to manage workloads during staff leave.
This episode goes beyond identifying the problem to provide actionable strategies to combat burnout and foster a supportive work environment. We highlight the importance of a balanced approach to control and delegation, the significance of clear role definitions, and the benefits of teamwork in both large and small agencies. Through personal stories and expert advice, this episode is a comprehensive guide for property managers aiming to sustain their well-being and thrive in their professional lives.
Lots of tips from a wide range of business owners on how they are managing it in their office.
The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.
Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!
www.thegroutguy.com.au
Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.
Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com)
Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service
www.propertyassistwa.com.au
Support the Show.
Ever wondered how to transition from a basic property manager role to a successful investment management expert? Join us in an eye-opening conversation with Hayley Bartels, a resilient single mother who began her career in property management at just 23 and quickly rose through the ranks to lead the property management department at McGrath Launceston.
This episode isn't just about career progression; it's a masterclass in elevating property management services. We discuss Hayley's transition from traditional property management roles to adopting an investment management mindset, inspired by observing commercial agents. Learn practical strategies for maximizing your efficiency and adding value to your clients, from proactive communication to leveraging digital tools for enhanced productivity. Hayley highlights the importance of building strong relationships with property owners and tenants, emphasizing that going beyond the basics is essential for standing out in a competitive market.
Finally, we delve into the significance of mastering the fundamentals while continuously "leveling up" your skills. Hayley shares insights on how efficient task management and strategic communication can free up time for proactive problem-solving and relationship building. We also discuss the necessity of adapting to industry changes and the importance of mentorship and continuous learning. Tune in to discover how you can elevate your property management game, improve investor experiences, and ensure long-term success in your career.
This weeks sponsor is On Tap Plumbing & Gas - 24/7 Plumbing servicing all of Perth from Mandurah to Two Rocks.
www.ontapplumbinggas.com.au
6206 6888
MCG Quantity Surveyors are a favourite for property managers to help their clients maximise their cash flow through tax depreciation
I love how they place a strong emphasis on industry leading education and data releases that they share with our community and because they support the property industry so much, it is a no brainer to use them for all your tax depreciation jobs.
www.mcgqs.com.au
Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.
Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.
www.myconnect.com.au
Support the Show.
Unlock the secrets to thriving in the property management industry with our special guest, Hermione from Sidekick, a seasoned professional who has seamlessly transitioned into a successful career in training, consulting, and coaching.
Discover her inspiring journey from managing properties to launching an outsourced inspection business, and ultimately finding her true calling in coaching. This episode promises to equip you with essential mindset strategies for managing stress and maintaining a balanced life amidst the chaos of work and family responsibilities.
Explore practical techniques for stress management with actionable tips such as talking to a friend, writing down your thoughts, and meditating. Learn how self-awareness and recognizing the signals of overwhelm can significantly improve your productivity and emotional well-being. From personal routines that offer moments of solitude to the science-backed benefits of gratitude, we share insights that will help you foster a positive outlook and transform daily challenges into valuable lessons.
Join us as we discuss the power of building strong support networks in the property management field. Understand the importance of shifting from a scarcity mindset to an abundance mindset, and how collaboration can lead to profound growth. Hear personal anecdotes that highlight the transformative impact of coaching and support networks, and celebrate significant business milestones with us. This episode is a treasure trove of inspiration and practical advice for anyone looking to navigate their property management journey with a more balanced and positive perspective.
This weeks sponsor is On Tap Plumbing & Gas - 24/7 Plumbing servicing all of Perth from Mandurah to Two Rocks.
www.ontapplumbinggas.com.au
6206 6888
MCG Quantity Surveyors are a favourite for property managers to help their clients maximise their cash flow through tax depreciation
I love how they place a strong emphasis on industry leading education and data releases that they share with our community and because they support the property industry so much, it is a no brainer to use them for all your tax depreciation jobs.
www.mcgqs.com.au
Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.
Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.
www.myconnect.com.au
Support the Show.
Unlock the secrets to maximizing your property management business's potential with our guest, Darren Hunter, as he reveals strategies from his new book, "Win Your Worth Secrets." Facing a shortage of property managers in major Australian cities, Darren challenges conventional wisdom by advocating for higher fees to attract and retain top talent. In this episode, he dismantles the three main barriers that prevent agencies from increasing their rates and shares actionable steps to overcome these obstacles, ensuring a more sustainable and profitable future for your business.
Discover the power of confidently presenting your service fees without hesitation or apologies. Darren and I discuss how demonstrating the superior quality of your service can make clients respect your fee structure more readily. Learn effective tactics for addressing objections by highlighting the unmatched service and long-term benefits you offer. We'll also touch upon the concept of tiered pricing based on experience, providing you with the tools needed to stand firm on your pricing while maintaining client satisfaction.
This episode is about the complexities of property management fees, from rent collection and leasing to marketing and routine inspections. Darren shares personal anecdotes and insights from various Australian cities, illustrating how recognizing your worth can unlock hidden financial potential. You can tell by his voice, about how passionate he is by challenging you to discard limiting beliefs and embrace a mindset that fosters growth and prosperity.
I hope this one brings you a little more motivation to charge what you are worth!
Sensor Global saves lives with automatic compliance and manages Smoke Alarms, Gas and Water leak detection with 24/7 remote management.
It provides complete control, reduced risk and improved compliance for property managers.
To find out more speak to Anthony Booth or head over to www.sensorglobal.com
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.
Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!
www.thegroutguy.com.au
Support the Show.
Ever wondered what it takes to keep landlords happy and maintain robust relationships in property management? This solo podcast talks particularly about a challenging encounter with a high-expectation client and I share the key strategies that turned the situation around.
By setting realistic expectations and maintaining clear communication, I was able to transform potential friction into a positive relationship. Learn how going above and beyond basic responsibilities, such as introducing landlord education training through monthly SMS videos and conducting annual investor check-ins, can make a significant difference. These proactive approaches will ensure landlords feel involved, informed, and satisfied with their investments.
Are looking to grow your property management business in a competitive market? Discover how to enhance your fee schedule with strategic value-added services that attract new clients and ensure long-term growth. I’ll walk you through ideas like annual check-ins with directors or department leaders and monthly training sessions for landlords. By assigning clear value to these bonus services and listing them prominently on your fee schedule, you'll provide compelling reasons for potential clients to choose your business.
The PIP Advantage for Landlord Insurance
Up to $70,000 contents cover included in our landlords policies
14 months cover for just 12 months premium in your first year
Further discounts when you have three or more properties insured through PIP
24/7 Australia-wide claims service
Online Real Estate Agent Portal for easy access and management
Visit their website
MCG Quantity Surveyors are a favourite for property managers to help their clients maximise their cash flow through tax depreciation
I love how they place a strong emphasis on industry leading education and data releases that they share with our community and because they support the property industry so much, it is a no brainer to use them for all your tax depreciation jobs.
www.mcgqs.com.au
Support the Show.
Discover how AI, specifically ChatGPT, is transforming property inspection reports with Kenslee from Inspection Express. Learn how this groundbreaking technology analyzes 360 scans and automates base reports, cutting down the generation time from hours to mere minutes. Kenslee shares fascinating insights into the sizable time and financial savings that property management businesses can achieve with this innovation.
Find out how AI is making waves in property management by easing workloads and enhancing report quality and consistency. Explore the practical implications of AI, including making junior staff appear more experienced and enabling efficient collaboration through 360 inspections. Kenslee underscores the importance of accountability, ensuring that even with AI, the property manager remains the ultimate decision-maker.
Don't miss our discussion on the beta testing and feedback phase of this AI integration. We shed light on how virtual tours are enhancing transparency and accuracy in property inspections, leading to significant profitability boosts. By participating in product demos now, you can equip yourself to tackle future challenges head-on.
Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service
www.propertyassistwa.com.au
The PIP Advantage for Landlord Insurance
Up to $70,000 contents cover included in our landlords policies
14 months cover for just 12 months premium in your first year
Further discounts when you have three or more properties insured through PIP
24/7 Australia-wide claims service
Online Real Estate Agent Portal for easy access and management
Visit their website
This weeks sponsor is On Tap Plumbing & Gas - 24/7 Plumbing servicing all of Perth from Mandurah to Two Rocks.
www.ontapplumbinggas.com.au
6206 6888
Ever wondered how to keep your business running smoothly even when unexpected changes occur? In this episode, we uncover the secrets of effective capacity management, featuring valuable insights from a representative at StaffLink. I share my personal journey and strategies for monitoring the capacity of my property management team to ensure we're always one step ahead. Learn how to anticipate staffing needs, avoid surprise disruptions, and maintain a steady course even when challenges arise.
I also go into practical solutions to boost your team's capacity without immediately hiring new staff. By leveraging technology and offshore support, you can significantly enhance efficiency and reduce employment stress. I discuss the benefits of using bespoke virtual assistants from Associates Co. and outsourcing routine tasks to businesses like Property Assist. These strategies are game-changers that can help you manage capacity more effectively and keep your team performing at their best.
Tune in for actionable tips that can transform the way you handle staff and operational challenges.
The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+
Head over to www.theassociatesco.com
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Are you working in a business where they are not that keen on getting more technology? Simone Fogarty is an award winning Director and Senior Property Manager at One Agency, Orange. Recently awarded Property Manager of the Year at the REI Awards, Simone shares her remarkable 17-year journey from receptionist to esteemed business owner.
This episode was meant to be about creating efficiencies and processes within your office when you are not able to advance with technology. How can you make the most out of your trust software?? Turned out to be a discussion on how you can maximise your Property Me Subscription, which is totally fine!
Learn about the integration of essential tools like PropertyMe, AgentBox, and TAPI, which streamline everything from maintenance tracking to communication. Whether you’re part of an agency with advanced tech or one that’s still catching up, Simone offers practical tips to maintain efficiency and effectively manage tasks. She also emphasizes the importance of having a well-structured team, including trainees and virtual assistants, to tackle backend tasks and social media.
Simone provides actionable insights that can simplify your day-to-day operations. By leveraging email tracking, centralized inboxes, and task management within PropertyMe, you’ll gain valuable advice on reducing stress and improving overall efficiency in property management.
Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.
Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.
www.myconnect.com.au
The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+
Head over to www.theassociatesco.com
Sensor Global saves lives with automatic compliance and manages Smoke Alarms, Gas and Water leak detection with 24/7 remote management.
It provides complete control, reduced risk and improved compliance for property managers.
To find out more speak to Anthony Booth or head over to www.sensorglobal.com
In this episode we sit down with Julie Crockett from API Solutions to explore her transformation from a full-time teacher and property investor to a highly successful buyer's agent. Julie’s journey, which began in 2002, underscores the critical importance of upskilling and leveraging local expertise for property managers. We uncover how these professionals, with their deep-rooted knowledge of tenant demands and property management intricacies, can seamlessly transition into buyer's agents and thrive in this evolving landscape.
Julie shares her insights into the growing demand for buyer's agents and the strategic advantages of having a dedicated professional manage all property needs. We talk about why property managers, valuers, and mortgage brokers are uniquely positioned to step into these roles—offering a fresh perspective on fostering stronger client loyalty and trust. Through Julie's experiences, listeners will better understand the industry's dynamics and the need for continuous learning and adaptability to market changes.
We discuss innovative approaches to expanding real estate services, such as establishing a separate buyer's agency within a sales office. Julie passionately highlights the significance of transparency and collaboration in the industry, encouraging professionals to seize new opportunities and think ahead.
Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.
Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com)
Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.
Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.
www.myconnect.com.au
The PIP Advantage for Landlord Insurance
Up to $70,000 contents cover included in our landlords policies
14 months cover for just 12 months premium in your first year
Further discounts when you have three or more properties insured through PIP
24/7 Australia-wide claims service
Online Real Estate Agent Portal for easy access and management
Visit their website
SPOTLIGHT PODCAST HOSTED BY SHANNON WELCH FROM PROPERTY ASSIST.
Imagine having 24/7 real-time monitoring of smoke alarms and cutting-edge water leak detectors at your fingertips, ensuring tenant safety and protecting your investments. Anthony walks us through how Sensor's system provides instant alerts for tampering, low battery, and power outages, giving property managers and landlords unprecedented control and peace of mind. Learn how this game-changing technology not only streamlines compliance and risk mitigation but also brings significant insurance advantages, making it a must-have for modern property management.
Discover the affordable subscription plans that make this technology accessible, starting at just $14.99 per month, inclusive of a smart hub, smoke alarms, and water leak detectors. We delve into the broader scope of Sensor's offerings, from heat alarms to gas leak detectors, emphasizing their role in preventing disasters and ensuring top-notch tenant safety. Anthony shares insights on how automated systems can alleviate the workload of property managers, providing invaluable resources to keep them informed and efficient. Don't miss this insightful discussion that promises to make property management not just smarter, but safer and more effective.
The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.
Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!
www.thegroutguy.com.au
Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.
Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com)
Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service
www.propertyassistwa.com.au
Giselda Accinelli is the visionary Director of Property Management at M Motion Real Estate. Her journey from construction to property management is no doubt a passion-driven success. Her unique approach to educating landlords and tenants, coupled with her emphasis on clear communication, has allowed her to navigate the challenges of the industry and maintain long-term, rewarding relationships with property owners.
In our conversation, Giselda emphasizes that it’s far more than just financial transactions. She shares her belief in a personalized service where property owners are treated like friends, and their assets are managed with the utmost care. We explore the flexibility in work hours and the importance of trust and open communication in creating a fulfilling career. Giselda also tackles the often-overlooked aspects of property management, such as dealing with high turnover rates and the need for continuous professional development.
Giselda provides practical advice on preventing maintenance issues and offering financial solutions for landlords, underscoring the importance of education and proactive management. She highlights how staying informed about legislation and ongoing education is crucial for success in the real estate industry.
I absolutely loved this chat! One of my favourite guests to date that I have interviewed
This weeks sponsor is On Tap Plumbing & Gas - 24/7 Plumbing servicing all of Perth from Mandurah to Two Rocks.
www.ontapplumbinggas.com.au
6206 6888
MCG Quantity Surveyors are a favourite for property managers to help their clients maximise their cash flow through tax depreciation
I love how they place a strong emphasis on industry leading education and data releases that they share with our community and because they support the property industry so much, it is a no brainer to use them for all your tax depreciation jobs.
www.mcgqs.com.au
Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.
Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.
www.myconnect.com.au
In this episode, we're bringing you the highlights and personal reflections from the AREC conference on the Gold Coast. Get ready to hear from first-time attendees Vanessa Naso from The Agency and Shannon Welch from Property Assist, who share their excitement and valuable insights. Their experiences, combined with our varied backgrounds in sales, leadership, and business ownership, provide a multifaceted look at the event, rating it a solid seven out of ten.
You'll hear about the emotional impact of motivational speakers and the enthusiasm necessary for success. Learn from our stories of trying new approaches, like experimenting with different fee schedules, and be inspired to take risks that could transform your business.
We also can't overlook the importance of dynamic speakers at events. Candid insights from high-profile personalities like Ryan Reynolds and Ryan Serhant shed light on balancing demanding careers with family life, offering validation for those striving for success.
The podcast provides honest feedback on the event, what worked and what fell flat for us. We hope you enjoy the listen!
This weeks sponsor is On Tap Plumbing & Gas - 24/7 Plumbing servicing all of Perth from Mandurah to Two Rocks.
www.ontapplumbinggas.com.au
6206 6888
MCG Quantity Surveyors are a favourite for property managers to help their clients maximise their cash flow through tax depreciation
I love how they place a strong emphasis on industry leading education and data releases that they share with our community and because they support the property industry so much, it is a no brainer to use them for all your tax depreciation jobs.
www.mcgqs.com.au
Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.
Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.
www.myconnect.com.au
How does interstate legislation impact property management in Australia? Join us as we chat to Taylah & Darren from RT EDGAR about property laws between states, particularly in Victoria, with insights in how it affects the landlords, tenants and property managers. Learn about recent legislative changes, including increased loan rates and new safety requirements, and understand how these shifts complicate the landscape for property managers and landlords alike.
We'll discuss the complex responsibilities that property managers face, focusing on compliance checks and safety standards. Discover why property managers cannot conduct these checks directly and why it’s crucial for property owners to ensure their properties meet stringent safety standards. Additionally, hear from Darren on the complexities introduced by increased land taxes in Western Australia and Victoria, and how these changes affect landlords financially. By comparing international practices, we'll explore how property management varies globally, particularly in how some US offices handle evictions.
Taylah shares insights on the impact of rising costs on property owners and renters, emphasizing opportunities for new investors despite increased expenses. With recent regulatory changes aiming to ensure compliance, Taylah and Darren provide valuable strategies for managing these pressures and the benefits of long-term property investment.
This weeks sponsor is On Tap Plumbing & Gas - 24/7 Plumbing servicing all of Perth from Mandurah to Two Rocks.
www.ontapplumbinggas.com.au
6206 6888
MCG Quantity Surveyors are a favourite for property managers to help their clients maximise their cash flow through tax depreciation
I love how they place a strong emphasis on industry leading education and data releases that they share with our community and because they support the property industry so much, it is a no brainer to use them for all your tax depreciation jobs.
www.mcgqs.com.au
Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.
Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.
www.myconnect.com.au
Today, we're chatting with Tameka Smith from Tameka Smith Consulting about the real deal with industry awards. Tameka's going to share her personal insights on what these awards really mean—from the excitement and serious vibes they bring, to how they can change your team and help your business grow. It’s not just about getting a shiny trophy; it’s about what happens behind the scenes and the ethics involved in chasing these honors.
Tameka explains how getting nominated for an award can really pump up your team, sparking new ideas and driving everyone to push harder. But it's not all smooth sailing; it's about balancing pride with the pressure of being in the spotlight. Today’s talk isn’t just about winning; it’s about playing the game right and making sure your efforts stand for something bigger.
As we wrap up, Tameka will break down how to pick the awards that truly align with what your company stands for, and how to use these moments as a marketing boost. She’s also got the scoop on what’s next in the world of awards and how these changes could redefine the game. For those of you that have won loads, and those that are still yet to, we hope you enjoy this podcast that highlights the power of recognition and how celebrating success can make a lasting impact on your community.
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
This weeks sponsor is On Tap Plumbing & Gas - 24/7 Plumbing servicing all of Perth from Mandurah to Two Rocks.
www.ontapplumbinggas.com.au
6206 6888
Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.
Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com)
Kasey Lawrence from The Rental Network joins me to dissect the nuances of property management. From optimizing your office operations to the fine art of leasing management, we promise you'll walk away with a toolbox brimming with strategies to enhance satisfaction, profitability, and reduce liabilities. Experience firsthand the transformative power of systems, checklists, and proactive measures designed to pre-empt issues and align your team with your company's ethos.
The integration of new staff is an art form, and the tools of the trade are innovative and flexible. Discover how platforms like Loom and Workmetrics can revolutionize your team's induction process, paving the way for a seamless transition and a unified understanding of best practices. I'll share practical insights and tips I've learned to help you foster a dynamic and adaptable workplace that thrives on structured onboarding processes, setting the stage for long-term success.
Tune in as we explore the significance of office portfolio management and the role it plays in shaping the value of your real estate agency. Understand the pivotal importance of regular audits, portfolio health checks, and fee auditing, and how these best practices not only maintain standards but can also amplify your agency's valuation. Whether you're a veteran in the real estate game or aspiring to climb the ranks, this episode is an invaluable guide to mastering the complexities of property management and achieving excellence in every transaction.
To find out more about The Rental Network and how they can facilitate these workshops in your team get in contact with her today :)
Sensor Global saves lives with automatic compliance and manages Smoke Alarms, Gas and Water leak detection with 24/7 remote management.
It provides complete control, reduced risk and improved compliance for property managers.
To find out more speak to Anthony Booth or head over to www.sensorglobal.com
The PIP Advantage for Landlord Insurance
Up to $70,000 contents cover included in our landlords policies
14 months cover for just 12 months premium in your first year
Further discounts when you have three or more properties insured through PIP
24/7 Australia-wide claims service
Online Real Estate Agent Portal for easy access and management
Visit their website
MCG Quantity Surveyors are a favourite for property managers to help their clients maximise their cash flow through tax depreciation
I love how they place a strong emphasis on industry leading education and data releases that they share with our community and because they support the property industry so much, it is a no brainer to use them for all your tax depreciation jobs.
www.mcgqs.com.au
Ever wondered about the inner workings of strata management and the unique challenges they face? Aidan Gorjy from Lockhart Strata Management joins us to share his insights and experiences, diving straight into the heart of strata complexities. From his transition into the entrepreneurial world to the impact of his dedication to personalized service, Aidan’s narrative is not just enlightening; it's a testament to the delicate art of balancing multiple stakeholders. You'll get a feel for the nuanced interplay between property and strata managers, and discover why managing a council of owners requires a deft hand compared to addressing individual property concerns.
This episode isn't just about the challenges; it's also about the tools and procedures that make strata management tick. We uncover what property managers must have in their arsenal, such as scheme summaries, to confidently address maintenance disputes. Aidan offers a treasure trove of knowledge on how strata schemes vary, why fences and roofs can cause headaches, and how to streamline communication for repairs and reimbursements. The discussion even includes the sensitive area of breaching tenants, offering a peek into the delicate dance of authority and diplomacy that strata managers must perform.
As we round out this insightful conversation, the hot topic of strata bylaws and pet legislation takes center stage. With new changes afoot in Western Australia, we debate the implications for strata communities and the broader societal shift towards pet inclusion in residential living. The discussion is not only rich with differing perspectives on pets in strata complexes, but also shines a light on the importance of clear, modernized bylaws. Aidan and I dissect how property and strata managers must collaborate to maintain harmony within these diverse communities, ensuring that the living experience is peaceful for everyone, feathers and fur included.
Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service
www.propertyassistwa.com.au
The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+
Head over to www.theassociatesco.com
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Navigating the tricky waters of workplace dynamics is no small feat, especially when toxic behavior lurks beneath the surface. Join Joe Shannon from The Efficiency Co and me as we share our agency management experience with candid discussions on distinguishing a rough patch from persistent toxicity. We discuss the Maximizer Plan and discovery workshops, proven strategies that take on toxicity head-on, promoting healthier, more productive work environments. Discover how these approaches can reshape your team's culture, regardless of size, and why understanding the root of toxic behaviors can be a game-changer for your business.
Intergenerational tension in the workplace can feel like a battle of tradition versus innovation, with seasoned pros and eager newbies often at odds. In this episode, we explore the critical phases of team development and challenge the status quo by advocating for an inclusive culture-building approach. You'll hear about an employee's journey from resistance to embracing new systems, and how clear leadership, communication, and trust play a pivotal role in navigating change. Learn how your employees can contribute to shaping an office environment that's not only productive but also supportive and respectful of all.
Motivation in the workplace goes beyond the paycheck. In our conversation, we shine a light on verb-based values and their power to sculpt a strong, cohesive culture. We also discuss the necessity of leaders to engage in self-reflection and solicit staff feedback for personal growth. The episode wraps up with insights on the essence of teamwork and mutual support. Hear how fostering a supportive team environment can lead to better outcomes for everyone involved, from colleagues to clients. Tune in to arm yourself with the strategies needed to support your team personally and professionally, ensuring a thriving workplace culture.
Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service
www.propertyassistwa.com.au
The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+
Head over to www.theassociatesco.com
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Ever wondered about going into property sales? Corrine from Ray White Beenleigh is nothing short of a juggernaut, embarking on a transition from a receptionist to the powerhouse of a property management department, and now, conquering the sales scene. This episode peels back the layers of Corrine's career evolution, providing a front-row seat to the tenacity it takes to break into real estate sales, especially when you're balancing the demands of motherhood and nurturing a side passion for crafting children's clothes. Our chat is great for motivation for anyone needing that extra push to chase after those seemingly elusive goals.
This episode is about why some agents swap the erratic tides of sales for the anchored shores of property management. Corrine underscores the art of leveraging a property management past to cut through the competition. This episode is a masterclass for property managers on the cusp of burnout, weighing the prospects of a sales domain switch—a move that could just be the defining moment of their career. So, buckle up for a ride along with Corrine as we unpack the resilience and strategic thinking that propels success in the real estate industry.
Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service
www.propertyassistwa.com.au
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Embark on an insightful expedition through the ups and downs of property management with our esteemed guest Talisha Buttsworth, Gladstone Property Manager. Talisha's tale is one of resilience and savvy planning; from her post-high school beginnings to the partnership with her mother at Island Sands Asset Management, every twist and turn offers a lesson in personal and professional growth. Her candid recollections of surviving the industry's downturn and leveraging a bartending gig into a strategic financial stepping stone exemplify the determination required to succeed in this field.
This episode doesn't just chart a career trajectory; it also underscores the importance of self-care and the nuanced craft of intentional BDM. Talisha and I unpack the essential role of rest in maintaining peak performance, and how BDM goes beyond mere salesmanship to cultivating deep-rooted client connections. The mother-daughter dynamic duo at Island Sands Asset Management illustrates the power of teamwork and consistent service quality throughout the property management lifecycle, offering a masterclass in client relationship maintenance and satisfaction.
Nearing the episode's conclusion, we explore the innovative concept of hybrid roles blending BDM and leasing consultant responsibilities, a strategy that enriches the client experience. I also peel back the curtain on creating a compelling online presence, demystifying content strategy with an honest look at the challenges and triumphs of engaging with audiences on social media. As we wrap up, we celebrate the industry's high achievers and tee up the potential for future in-person discussions, fostering a community that's as connected offline as it is online.
Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service
www.propertyassistwa.com.au
The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+
Head over to www.theassociatesco.com
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Aaron Emery, a seasoned expert from PULSE Property Management Business Consulting, joins us to discuss the financial gems often missed in this industry. We guarantee that you'll come away with a fresh perspective on how to nurture the assets under your care and the art of client retention. Aaron takes us on a journey through his 19-year real estate career, offering not only his professional insights but also the personal stories that shaped his approach to property management and business ownership.
Prepare to shift your mindset as we tackle the challenges property managers face under sales-centric leadership. We explore actionable strategies for showcasing the true worth of your rent roll and the pivotal role that retention plays in solidifying a business's financial foundation. With a spotlight on the need for redefined KPIs and a stronger grasp of financial metrics, this episode is a masterclass in advocacy for the resources you need to make your property management department thrive.
Embrace the future with us as we consider the revolutionary impact of AI and technology like Troodi AI on the property management sector. Far from a dystopian job-snatcher, these tools promise to revolutionize efficiency and elevate the importance of relationship management.
Connect with Aaron Emery - https://www.linkedin.com/in/aaron-emery-2b2010a3?originalSubdomain=au
Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service
www.propertyassistwa.com.au
The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+
Head over to www.theassociatesco.com
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Mike Mortlock from MCG Quantity Surveyors is our special guest who loves to work with property managers to make YOU look better to your clients.
Tune in and learn how property managers can transform their services, going beyond the basics to offer clients insights into the 'free money' lurking in tax benefits. We promise you'll come away knowing the optimal moment to introduce tax strategies to investors, be it at the inception with a Business Development Manager or amidst the hustle of ongoing property management. Discover how to seamlessly weave this crucial knowledge into everyday client interactions, empowering property managers to become de facto investment gurus without piling on the workload.
Imagine a vibrant community where property investors thrive, supported by a network of astute professionals—this episode paints that very picture. Drawing an analogy to a nurturing educational environment, we talk about the crucial role of property managers, accountants, and tax experts in safeguarding your financial future. As we explore the collaborative spirit found in the industry, Mike chimes in with reassurance that BDMs and PMs are not alone in their quest to excel, offering a helping hand through educational resources and support.
Get inspired to enhance your property management prowess and learn how MCG is just a call away for those eager to polish their clientele communication and education skills.
Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service
www.propertyassistwa.com.au
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
The guest for this episode is someone who you might see regularly on socials, Rebecca Barnett from Coronis, as she unveils the climb to her own successful franchise. Rebecca demystifies the significance of an online presence and the mental resilience it requires, especially when navigating the social media landscape for business. Our chat covers her journey of organic growth, stressing the importance of fostering genuine relationships over chasing numbers and how her strategic engagement on Facebook has become a cornerstone for referrals that keep her business thriving.
We talk about establishing trust and building a community presence and Rebecca's strategic insights on incrementally increasing online engagement and the art of authentic interaction within local groups. We talk about the balancing act of maintaining a personal yet professional online identity and the disciplined approach needed for posting schedules.
Education and networking can significantly elevate one's property management game and the transformative power of self-accountability in the journey of entrepreneurship.
Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service
www.propertyassistwa.com.au
The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+
Head over to www.theassociatesco.com
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Embarking on an entrepreneurial journey can be as unpredictable as tossing a coin and expecting it to land balanced on its edge. Yet, this episode's special guest, Ash, managed to find her feet in the property management sector after a surprising pivot from naturopathy. With Bec Halton turning the tables and being this weeks host, we're treated to a candid recount of her venture into real estate, the inception of his business Soco alongside her brother-in-law, and why he shied away from the sales side despite her entrepreneurial flair. Bec shares questions from the public to find out more about her!
In the ever-evolving world of property management, standing out from the crowd is synonymous with success. And what better way to shine than harnessing the power of social media giants like LinkedIn and YouTube? Ash and Bec explore the impact of visibility and the confidence needed to create engaging video content that resonates with audiences. Wrapping up, they share some invaluable industry event recommendations. From mental health courses to intimate networking sessions and an exciting upcoming AI event, we've got you covered with insights that are poised to enhance your professional toolkit. Tune in for a hearty blend of personal anecdotes, industry expertise, and the kind of advice that just might make you rethink your approach to work and life.
Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service
www.propertyassistwa.com.au
The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+
Head over to www.theassociatesco.com
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
What a wonderful episode with Ashby from Whitearch, as he lays out the blueprint for transforming a career in sales into leading a distinguished real estate agency. Ashby, in a candid conversation, shares his experience of fostering a unique brand identity through strategic partnerships and reveals the origin of White Arch's memorable name. We dive deep into the essence of his real estate philosophy, which harmoniously blends sales with property management, offering an inside look at the modern agent's versatile toolkit.
Dress codes in real estate have evolved, and so have we, embracing the shift from strict suits to attire that speaks our brand's language. I recount my personal transition, turning what I wear into a mobile billboard for my business, and Ashby chimes in with his insights on creating a lasting impression. We explore his thoughts with branded merchandise, discussing tactics that go beyond just visibility, fostering a sense of community and connection. From stylish wearables to practical home goods, we share how these items can anchor your brand in the minds (and hearts) of clients.
We shed light on the importance of a solid foundation—strong relationships, robust administration, and a reputation that withstands the test of time—and how it shapes a successful foray into the property management and real estate domain.
If you have been thinking about going out on your own, or creating a standout brand, you will love this episode!
Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service
www.propertyassistwa.com.au
The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+
Head over to www.theassociatesco.com
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
What an absolute joy it was to speak to Gabe Hagen, he brings such an authentic energy to the real estate game with such focus on his clients. He has unearthed a zeal for property management that's nothing short of infectious. He shares the trials and triumphs from his starting days, where the market's volatility was a relentless teacher, to stepping into Realmark Urban—a leap he likens to enrolment at the 'University of Real Estate'. His strategic focus on leasing and business development in today's dynamic property landscape is a masterclass for anyone riveted by the industry's ins and outs.
Our banter unfurls the complexities of leasing in property management, where the alchemy of matching tenants with the quintessential property manager unfolds. It's an intricate dance that demands finesse and insight—a confluence of personalities and expertise where directors play a pivotal role.
The spotlight turns to the intricate balancing act of a Business Development Manager in real estate. We stitch together tales of branding, the elegance of time management, and the necessity of being ever-present for clients. The intrigue of hybrid roles, marrying BDM and leasing consultant duties, emerges as a trend that is set to reshape the property management sphere. Gabe’s digital footprints on LinkedIn and Instagram serve as a beacon for the proactive, interconnected pulse of today's real estate mavens.
Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service
www.propertyassistwa.com.au
The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+
Head over to www.theassociatesco.com
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Ever wondered how a young receptionist at a real estate firm swiftly scales the ladder to become the head of a blossoming property management department? Alicia McCulloch of Aqwasun Estate Agents joins us to share her journey, and unfolds the process of creating engaging content, demonstrating that authenticity triumphs over flawless production, particularly when it comes to captivating video content. As we chat, Alicia and I unravel the tapestry of challenges and opportunities that come with building and nurturing community connections and the pivotal role of education in real estate.
Alicia's role is starting up a property management department from scratch, so she talks about how she did that with the power of personal outreach and community engagement. We don't just talk shop about Google leads and social media warmth; we explore the nuances of fostering relationships through meaningful online content. With the ever-evolving landscape of digital marketing, Alicia walks us through her approach, detailing the fine line between maintaining a professional online presence and keeping a personal touch.
We map out the journey of starting a new venture without the crutch of historical data, balancing ambition with reality in goal setting. And because networking and connection are the lifeblood of any successful business, we extend an open invitation to coffee catch-ups and industry gatherings, celebrating the power of informal meetings to forge lasting professional relationships.
Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service
www.propertyassistwa.com.au
The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+
Head over to www.theassociatesco.com
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
In this episode we talk about the secrets of successful rent roll acquisitions and property management growth strategies with Rebecca Halton, CEO of LJ Hooker City Res.
Rebecca returns to delve into her personal journey of navigating four substantial acquisitions within a mere two years. From the trenches of integration to the challenges of scaling, she offers invaluable insights on maintaining a well-equipped team poised to handle a surge of properties.
Experience firsthand how Rebecca's strategic foresight in balancing workload and staff capacity has forged a path for sustainable expansion, all while keeping team well-being at the forefront.
This episode isn't just about growth; it's about mastering the art of communication and process optimization in the face of significant portfolio expansions. Witness the intricate dance of welcoming new clients, melding systems, and ensuring a seamless transition that safeguards organic growth. Rebecca shares her tactics for enlisting experienced staff from acquired properties to nurture investor relationships and discusses how to judiciously involve your current team. We tackle topics from inspection team workload to trust account management, and get armed with strategies to sidestep the dreaded acquisition fatigue.
With a focus on the evolving landscape of the industry, from the trend towards larger agencies to the strategic reinvestment of sales revenue, this episode is a treasure trove for anyone looking to thrive in property management growth.
Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service
www.propertyassistwa.com.au
The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+
Head over to www.theassociatesco.com
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
We hope you enjoy this episode with Madeleine Roberts, whose remarkable ascension from weekend receptionist to property management leader at 18 exemplifies the potential within the real estate realm.
You'll be whisked through Madeleine's personal milestones, including her strategic foray into homeownership and portfolio development at a strikingly young age. She talks about her passionate advocacy for property as a cornerstone of security, she also provide's invaluable perspectives to anyone navigating the intricate balance of personal and professional growth.
We talk about the unexpected twists of TikTok's role in shaping the business of property management, a topic that unravels the platform's power in fostering growth for industry professionals. Through our conversation, we uncover how TikTok's algorithm can significantly benefit sporadic yet engaging content, drawing in a diverse audience that defies age stereotypes. Madeleine and I also tackle the sensitive issue of online feedback, sharing stories and strategies for maintaining authenticity and accuracy in an environment where misinformation can easily spread.
We find that a lot of property managers are very transactional and this is the year we need to step it up and property managers need to start offering landlords more value and support with their investment journey, emphasizing the transformative effects of expert management on investment success.
Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service
www.propertyassistwa.com.au
The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+
Head over to www.theassociatesco.com
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Ever feel like everyone else has unlocked the secret to balancing their work and personal life while you're stuck in a never-ending cycle of catch-up? Well, buckle up, because I'm about to lay down the truth bombs that high performers wield to seamlessly manage career success and enviable vacations. This episode isn't just a talk; it's a treasure map to finding that sweet spot where productivity meets peace of mind, and you don't need a fortune to get there—just a simple investment that's less than your weekly coffee budget.
I kick things off with a candid look at morning routines—but not the kind that require you to morph into an early bird gym enthusiast. Instead, I share my personal approach to starting the day on a note of calm control, despite not being fond of exercise. Then, we shift gears to the power play of outsourcing and delegation, with real-world experiences on hiring a VA that flipped my efficiency on its head. This isn't your typical productivity pep talk; it's a deep dive into practical strategies, demystifying the misconceptions that hold many back from embracing help.
Tune in and transform your day-to-day with insights that are as achievable as they are actionable.
Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service
www.propertyassistwa.com.au
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Have you ever felt stuck at a crossroads in your business, unsure of which path to tread next? This episode offers a rare perspective into the world of property management through the lens of Skye Taylor, the founder of Taylored Property Management.
Skye shares her journey, right from the nascent days of starting her business at a young age, dealing with burnout, managing student accommodations to chartering her way through the impacts of COVID-19.
Communication is the bedrock of our industry, but how often do we invest in honing it? The role of voice coaching in property management is an interesting one that I hadn't thought of previously, we share our experiences and the transformative impacts it has had on our client interactions. This episode nudges you to look at voice coaching as an investment that can enhance your communication skills, build trust with clients, and ultimately excel in your career.
Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service
www.propertyassistwa.com.au
The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+
Head over to www.theassociatesco.com
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Loved chatting to James DeJesus on BDM strategies, past - present - future. James had previously come on the podcast to talk about his first year in a BDM role so it was great to catch up with him to see where he is now. He shares his experiences from traditional cold calling to fostering relationships with referral partners and buyers agents. Not only will you get a glimpse into the current investor market, but you'll also discover the importance of future-proofing your strategies.
We take a deep dive into the current state of the Perth rental market, including the challenges and opportunities in the building industry.
You'll get actionable strategies for negotiating fees in property management, understand the role of online management in today's scenario, and learn about the impact of lead sources on fee negotiation. James' insight into working with referral networks and the significance of personal development in our industry promises to leave you feeling prepared and inspired.
We discuss the vital role of a strong team and social media in propelling your business forward, streamlining content creation and property management, and understand how tools such as virtual assistants and apps can boost productivity.
Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service
www.propertyassistwa.com.au
The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+
Head over to www.theassociatesco.com
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Remember when you had to do a routine inspection, and you would have to pull out your Street Directory to work out how to get to the property? Then you would use your SD card to download your photos. Then you printed the inspection and attached it to your landlords end of month statement. AND WE NEVER COMPLAINED!
Kenslee Oxley from Inspection Express, joins us to share his game-changing insights into the future of property inspections. From the challenges of traditional inspection methods to the ever-evolving world of software, Kenslee opens our eyes to the need for industry innovation.
Imagine a world where routine inspection reports don't just serve their purpose, but actually enhance the client experience. A world where reports aren't just full of dry, factual data, but brim with visual elements and interactive discussions. This episode explores exactly that - the transformation of inspection reports with technology. We delve into the current state of these reports, the significance for insurance purposes, and the role of Inspection Express in this process. It's not just about getting the clients to open the reports, it's about making them a valuable part of the property management experience.
Lastly, we immerse ourselves in the features and benefits of Inspection Express. This isn't just a product, it's a revolution in the Western Australian property management process. Say goodbye to stacks of paper and hello to paperless property condition reports and virtual tours. Hear about our personal experiences, our admiration for the streamlining ability of Inspection Express, and how it's enhancing the client experience. But, we also caution against the potential distortion of reality by AI and highlight the need for property managers to adapt to new technology.
Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service
www.propertyassistwa.com.au
The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+
Head over to www.theassociatesco.com
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Hollie from PM Collaborative shares her tale of transition from real estate to nursing, and her victorious return to her roots in real estate is sure to inspire. Get privy to Hollie's fervor for new business, her firm convictions on building robust relationships, and how her ambitious attitude propelled her into the realm of outsourcing.
Discover how outsourcing can be a game-changer in boosting productivity and reducing stress in the real estate industry. Navigate the current job market's challenges, the indispensable role of technology, and the art of creating a 'family team' within a business.
She is a mum to 6 kids and is our state team leader in QLD for Coffee & Conversations. Visit our FB page to find out where these meetups are in your area!
Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service
www.propertyassistwa.com.au
The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+
Head over to www.theassociatesco.com
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Are you using Youtube yet? I am here to share some basics to using this platform successfully. It is so underutilized by property managers at the moment. From setting up an attractive YouTube channel to brainstorming compelling content ideas, this episode of PM Collective podcast reveals six easy steps designed get started on using this as a successful BDM tool.
My journey with YouTube began as a simple video storage library; now, it's a dynamic marketing tool. This shift didn't happen overnight - it required consistency, authenticity, and simplicity.
Tune in to discover how to engage your audience, gain followers, and be unique in the property management world. Whether you've been in the industry for years or you're just starting out, these tips can help you stand out and achieve YouTube success.
Create a point of difference, engage with clients, and showcase properties like never before with YouTube.
Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service
www.propertyassistwa.com.au
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
In this podcast, Harcourts Alliance reveal's why they started their podcast, The Alliance Experience, and how they leverage it to stand out to their clients.
Podcasting is a cheap and great option to start in your business, and helps with getting your message to a large audience and continue educating both owners and tenants.
This podcast will tell you how easy it can be to start and why you should!
Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service
www.propertyassistwa.com.au
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Let's discuss what I am up to and my goals as a high performing lead generator and BDM in the Perth market. Promise me a minute, and I'll show you how to scale it like never before. This episode shares my personal strategies and insights and how I plan to boost my office leads from 30 to 50 per month without hiring additional Business Development Managers. I will be putting some focus on local marketing, paid social media ads, and the next-gen AI and automation strategies that can optimize my workflow like never before.
Imagine freeing up crucial minutes from mundane tasks like rent appraisals and business appraisals, and instead using them to create standout content and prospect like a pro. I'm spilling the beans on all the behind-the-scenes processes that can turn your lead generation into an art form. This episode is a goldmine of effective tactics to amp up your leads to 50 new managements per month with a single BDM and some smart automation.
Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service
www.propertyassistwa.com.au
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
This episode will leave you with an urge to change your perspective on property management! Jonathan Bell, the mastermind behind Housemark and Wingman's success, shares his unique approach to grow an impressive portfolio of over 2000 properties. This includes his daily ritual of engaging with industry colleagues over breakfast and the power of storytelling in creating a contagious energy around his business. Bell's right-hand man, Tyler, is the perfect example of this energy, and you'll find his storytelling skills absolutely captivating!
We also delve into the relatively untouched subject of 'insourcing' in the property management industry. Listen up as Jonathan Bell explains his unique take on this strategy, with every property manager having their own offshore executive assistant. We'll unravel the benefits, the preparations, and necessary considerations to make this work, including the emphasis on treating offshore professionals as core members of the team. There’s an enticing discussion on how this could revolutionize not just your work, but also your personal life management. This episode is a must-listen if you're intrigued by innovative approaches in the property management industry and the revolutionary potential of offshore resources.
Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service
www.propertyassistwa.com.au
The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+
Head over to www.theassociatesco.com
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Ever dreamt of constructing an unbeatable property management team? You will love this chat we had with Kasey Lawrence from the Rental Network, where we unlock the secrets to assembling a top-tier team. This episode hinges on the backbone of a strong, inspiring leadership that paves the way for a unified and proficient group. Our discussion seeds the idea of how a department head with a solid background in property management can sow trust, mentorship, and a guiding light - making them indispensable for a triumphant team assembly.
In this insightful tête-à-tête, we talk about the significance of re-inducting employees, and how it can be a game-changer in enhancing team dynamics. We also throw light on how virtual assistants can be the secret weapon for property managers and how an efficiently structured department can boost productivity. Adding more fuel to the fire, we highlight the necessity of a third-party support system, the formulation of a gap plan, and the advantages of an organized, supervised, and trained rental department.
We hope you enjoy this conversation with how to create a Property Management Powerhouse in your business with hands-on advice for everyone involved - an episode truly not to be missed!
Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service
www.propertyassistwa.com.au
The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+
Head over to www.theassociatesco.com
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Imagine transforming your business with the power of virtual assistants. That's what we're talking about with our guest, Ella Stratton, owner of Platinum Property Co and the Associate Co. Ella's story is a testament to the power of virtual assistants. Starting her business with no office and no staff, she found a VA online, and the rest is history. Ella's insights into the evolution of her VA relationship as her business grew are sure to inspire you to explore this avenue for your own business.
The conversation gets exciting as Ash & Ella navigate the structure of a VA pod, discussing how to manage daily tasks and the potential for adding more VA's to boost capacity. They also tackle the fascinating interface of AI and VA's. Think of it as your own tech-savvy A-team, ready to ramp up efficiency in your property management business.
What about personal branding and risk management for property managers? We got you covered. We shed light on how having a dedicated personal assistant can be a game-changer. From boosting your personal brand to managing risks, the benefits are numerous. But what happens when a property manager changes jobs? Does the PA follow? We discuss this and more, offering you insights into how to integrate VA's and AI into your property management business. So, tune in and get ready grow your business!
This weeks sponsor is On Tap Plumbing & Gas - 24/7 Plumbing servicing all of Perth from Mandurah to Two Rocks.
www.ontapplumbinggas.com.au
6206 6888
Who would have thought that a network could be your lifeline in the property management industry? Get ready to unravel the power of networking from our guest, Kelly Seaton, owner of The Leasing Network, who has mastered the art of forming trustworthy connections in her field. Kelly walks us through her journey of running a boutique business, and how these ties have been critical in coping with unprecedented situations, like the COVID-19 pandemic. You'll be amazed to hear how a reliable network can not just simplify your tasks, but also contribute to your professional growth and satisfaction.
But it's not all about networking. This episode takes an unexpected twist as Kelly opens up about her distressing experience of social media hacking. Listen to her first-hand account of the stress it induced and the valuable lessons it taught her about maintaining an online presence. It's a stark reminder of the perils of over-reliance on internet leads and a wake-up call to safeguard your online assets. This conversation is a gold mine of insights for anyone navigating the property management industry or running a small business. Don't miss out!
The PIP Advantage for Landlord Insurance
Up to $70,000 contents cover included in our landlords policies
14 months cover for just 12 months premium in your first year
Further discounts when you have three or more properties insured through PIP
24/7 Australia-wide claims service
Online Real Estate Agent Portal for easy access and management
Visit their website
Get ready to redefine the way you manage your property teams, as Eser Yildirim, from the dynamic organization Flock, joins us for an enlightening conversation. Eser's unique insights into the workings of Flock, his intriguing perspective on caring for property teams, and an introduction to their revolutionary training platform on Monday.com are not to be missed!
We navigate through the treacherous waters of staffing shortages and multi-generational workplaces, with Eser shedding light on how to strike that elusive balance in job descriptions, pay, and benefits. He also emphasizes the importance of creating an environment that fosters empathy and compassion, which is crucial in dealing with challenging situations. Our chat takes a turn towards the importance of training, delegation, and regular meetings - all critical components of nurturing trust between staff and managers, and ensuring everyone is on the same page, thereby minimizing turnover.
Last but not least, we dive into the concept of approachable meetings and the crucial role of leadership. Essa shares his approach to fostering a culture of appreciation through regular one-on-one meetings using Monday.com and the importance of feedback through exit interviews and 360-degree reviews. We wrap up with a potent discussion on the balance between competition and collaboration in the workplace and how to create an approachable culture that fosters team bonding. This episode is promised to be a treasure trove of insights for anyone keen on strengthening their property management teams. Join us for this captivating journey!
Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service
www.propertyassistwa.com.au
Travel with us on an incredible journey as we follow the inspiring tale of Katie Johnson, a bold entrepreneur who transformed adversity into opportunity. Battling health issues and financial constraints, Katie leveraged her determination and the support of mentors to launch her property management business. She shares her story to inspire and guide those contemplating the leap into business ownership.
Despite her initial financial limitations, Katie found innovative ways to get her business off the ground. She cleverly converted her car into a mobile billboard, created a strong brand image, and harnessed social media to build a following. Listen closely as Katie details the resources she utilized, such as grants and mentorship programs, and emphasizes the importance of having a strong support network.
Learn from Katie's experiences, including her decision to hire a Business Development Manager and her focus on investing in quality marketing materials. Katie further discusses how strategic partnerships led to business expansion and why taking calculated risks can result in growth and success. As we wrap up, Katie emphasizes the crucial role of mentorship and generously offers her guidance to anyone in need. So, tune in for this motivating conversation that proves that with the right mindset and resources, nothing is impossible.
Who doesn't love a Summer Friday?
What happens when we reimagine business, culture, and life? Start by asking the questions.
Listen on: Apple Podcasts Spotify
Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service
www.propertyassistwa.com.au
What if you could reimagine your business strategy, incentivize customer service, and automate or outsource tasks to virtual assistants? Our guest, Rebecca Halton, CEO of LJ Hooker City Residential, took us on a remarkable journey of her two-decade-long experience in running a property management business and how she successfully restructured her business to achieve just that. In our enlightening conversation, Rebecca unfolded the strategies she deployed to increase efficiency, the changes she introduced to the reward structure and the areas where technology and virtual assistants played an integral role.
Finding the right people for the right positions is an art in itself. Rebecca and I not only navigated this tricky terrain but also delved into the essence of fostering a growth mindset in business. We dove deep into the results of Rebecca's insightful survey on property managers and business owners. It's a poignant look at their pain points, the lack of opportunities for growth, and the need for a management style that empowers teams and mitigates stress. It's all about creating an environment where your team can truly thrive.
Staying ahead of the competition - it's a phrase we hear often, but what does it really entail? In our final segment with Rebecca, we tackled just this. Strategies for new products, maintaining a growth mindset, and the benefits of attending conferences and seminars for gaining fresh insights, Rebecca has done it all. We also delve into the challenges of finding the right people for the right positions and the crucial role of communication in fostering a positive workplace environment. Tune in to learn more about Rebecca's journey, and how her experiences can help steer your business in the right direction.
Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.
Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.
www.myconnect.com.au
Are you ready to conquer your camera fears and step up your video communication game? Join us this week as we sit down with Jen Trevorrow from Be the Confident You, a seasoned video coach who transforms small businesses into camera-ready powerhouses. Jen shares her fascinating journey from hairdresser and makeup artist to becoming a sought-after video coach, revealing the personal struggles she faced in her public speaking journey, and how she overcame them.
As we delve into the art of public speaking and presenting on camera, you'll discover the importance of authenticity, body language and the right voice in boosting your on-camera confidence. Jen shares insightful strategies to help you drop the pursuit of perfection and instead, embrace your true self on camera. Whether you're talking to the camera as if it were a friend or leveraging the power of behind-the-scenes content, learn how to make an emotional connection with your audience and leave a lasting impression.
In the final phase of our enlightening conversation, we dish out useful tips and techniques to amplify your video communication skills. From battling self-criticism to cultivating a positive mindset, learn how to become a more confident speaker on camera. Jen also provides valuable insights on personal and team development through video, shedding light on overcoming nervousness, practicing self-compassion, and the crucial role of feedback. So, tune in and let's start transforming your video presence today!
This weeks sponsor is On Tap Plumbing & Gas - 24/7 Plumbing servicing all of Perth from Mandurah to Two Rocks.
www.ontapplumbinggas.com.au
6206 6888
Do you want to know the tips on turning chaos into control when feeling like an overwhelmed PM? In this podcast episode, Ash welcomes property management expert Jo Oliveri to discuss the topic of overwhelm in the industry.
They explore the impact of technology, the importance of efficient team management, and the need for a strategic approach to technology implementation. They also discuss maximising efficiency and capacity, pushing team members to grow, effective time management, and the significance of morning huddles in a property management office.
Jo shares her personal task management method and emphasises the importance of self-care and team empowerment. Ash concludes by recommending Jo's courses, businesses, coaching, and a product called Food Source.
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
In this podcast episode, Ash welcomes Sarah Cincotta from Rise as their guest. Sarah shares her background in the real estate industry and her work in supporting and empowering business development managers (BDMs) in property management.
They discuss the challenges and issues affecting the industry, including reducing fees, not charging for certain services, and the negative effects of comparison.
They also touch on the importance of transparency, tracking commission payments, and the role of social media in marketing.
They conclude by discussing the need for property managers to charge for valuable services and the importance of showing their worth.
The PIP Advantage for Landlord Insurance
Up to $70,000 contents cover included in our landlords policies
14 months cover for just 12 months premium in your first year
Further discounts when you have three or more properties insured through PIP
24/7 Australia-wide claims service
Online Real Estate Agent Portal for easy access and management
Visit their website
What if you could crack the code of managing a large property management team and expertly navigate the challenges ? That's exactly what Alicia Leckey, the head of department at Longview, has accomplished with her innovative pod-based system. With 22 years of experience and a team of 35 dynamic property managers under her wing, Alicia, our esteemed guest on this episode, shares her journey and the intricate working of her team spread across Victoria and Queensland.
She unveils the levels of leadership within her team, from inspiring team leaders to the crucial roles of ICs (second in charges), and how they handle a portfolio of 160-190 properties. Listen in as we delve into the importance of regular team meetings, training sessions, monitoring KPIs, and safety protocols - all necessary cogs in the Longview machine. And yes, we'll discuss the elephant in the room - selecting quality tenants and how you train a large team to have trust in each other when it comes to suitable applications.. Alicia shares her insights on the necessity of understanding how to pick good renters and ensuring the safety of her team. Stay tuned, this episode is a goldmine of property management wisdom!
www.longview.com.au
Insta - alicia_lecky_property
Linkedin linkedin.com/in/Alicia-lecky-a83617123
The PIP Advantage for Landlord Insurance
Up to $70,000 contents cover included in our landlords policies
14 months cover for just 12 months premium in your first year
Further discounts when you have three or more properties insured through PIP
24/7 Australia-wide claims service
Online Real Estate Agent Portal for easy access and management
Visit their website
Ready to unearth the secrets of successful tenant selection in property management? Join me and Sophie Anapliotis, as we take a deep dive into the complexities of this
often ignored yet crucial process. From the role of leasing consultants to the imperative culture of mentorship, we delve into how junior consultants can be nurtured to sniff out red flags and ask the right questions. We even weigh in on the weightage visual appearance carries in determining tenant suitability.
Ever had that gut feeling about a tenant but couldn’t quite put your finger on it? The second segment of our conversation unwraps the significance of blending logic and emotion when evaluating potential tenants. We take an interesting detour as we ponder over how property managers can trust their instincts without having met the potential tenants. Our discussion also charts out the importance of open communication between the leasing consultant and the property manager in providing a clear picture to the landlord during the tenant selection process.
As we round up, we put the spotlight on the red flags in tenant applications. We lay bare the importance of verifying tenant information, the need for identification like a driver's license for a successful application, and the art of engaging with tenants to make a well-informed assessment of their application. And remember, when things seem off, trust your gut and ask questions. So tune in and equip yourself with the knowledge to ace tenant selection and steer clear of potential challenges.
Don't miss our enlightening chat with Sophie Anapliotis, as we unravel the intricacies of property management and tenant selection.
Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.
Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.
www.myconnect.com.au
What if you could take full control of the quality of new management in your property business? This episode is a goldmine of strategies on how to accomplish that. I had a penetrating conversation with Megan Taylor, Head of Property Partnerships from Longview, as we dissected the importance of focusing on where and on whom you allocate your time, energy, and expertise. We unpacked key strategies to keep in mind while making these critical decisions, underscoring the truth that it's not just about the property, it's also about the person.
But what is a good property management business without robust referral partnerships and client relationships? Megan and I took a deep dive into the different ways to nurture relationships with referral partners, ensuring a steady inflow of quality new businesses. Highlighting the relevance of face-to-face networking and digital content creation, we also examined the telltale signs of dodgy partners and how best to navigate such situations. To cap it off, I shared my unique approach to initiating new clients into the business, hinting at the critical role of personal interaction.
Lastly, we switched gears to explore personalized care and quality in business. Delving into the differences between in-person appraisals and online client management, Megan shared her perspectives on the benefits of in-person appraisals and building relationships with referral partners. We also touched on the need for setting clear boundaries for property management and the crucial role of sharing insights in business growth. So, buckle up and get ready to absorb insights that will skyrocket your property management business to new heights. You won't want to miss this!
www.longview.com.au
https://www.facebook.com/longviewau
Megan Taylor Facebook
Megan Taylor Instagram
Megan Taylor - LinkedIn
The PIP Advantage for Landlord Insurance
Up to $70,000 contents cover included in our landlords policies
14 months cover for just 12 months premium in your first year
Further discounts when you have three or more properties insured through PIP
24/7 Australia-wide claims service
Online Real Estate Agent Portal for easy access and management
Visit their website
What if you could turn a mere $60 into a thriving business, complete with real estate investments and private education for your children? Sounds too good to be true, right? That's exactly what our guest, Lucy Banks, a full-time OnlyFans creator, managed to achieve in under four years. Lucy shares her remarkable journey and how her experiences in the OnlyFans arena parallel the world of real estate, offering valuable insights on how to succeed in either industry.
Throughout our conversation, we tackle the importance of taking risks, utilizing social media, and handling hate in a positive and productive manner. Lucy's knack for turning negativity into opportunity is inspiring, as she demonstrates innovative ways to respond to online trolling and criticism. She also reveals essential tips on finding your niche in today's social media landscape and how to stand out from the competition.
As we delve deeper into Lucy's story, we uncover creative strategies she employed to build a successful business on OnlyFans, showing the potential for creating additional income streams beyond the platform. From merchandise and affiliate marketing to Etsy offerings, Lucy's approach to leveraging her online presence is a game-changer. Join us in this fascinating conversation and discover how you too can elevate your professional life by embracing creativity, vulnerability, and determination.
The PIP Advantage for Landlord Insurance
Up to $70,000 contents cover included in our landlords policies
14 months cover for just 12 months premium in your first year
Further discounts when you have three or more properties insured through PIP
24/7 Australia-wide claims service
Online Real Estate Agent Portal for easy access and management
Visit their website
Do you know when to say no to new business? Find out how mastering this skill can help maximize your property management income in our insightful interview with Darren Hunter from IGT.
*Darren Hunter is a national and international property management trainer, expert and leading industry authority in fees and overcoming fee discounting, as well as productivity and time management.
Authoring two books ‘PM Fee Scripts Secrets’ and ‘Master Your Time Secrets’, Darren Hunter has been training Real Estate Business Owners and Property Managers on a national and international level at seminars, conferences and workshops across Australia, New Zealand and the United States since 2005, with his books now placed into 7 different countries.* We discuss why it's crucial to understand the financials behind taking on additional properties, ensuring you're working with the right clients, and being honest about your team's capabilities.
Together, we tackle the challenges of building a healthy rent roll, including the importance of taking breaks and avoiding properties that are too far away. Darren shares his expertise on identifying characteristics of a C-Class landlord and their potential negative impact on your rent roll. Plus, we dive into the difficult question of why you should take on a property in disrepair, and the risks that come with it.
This episode explore's effective property management strategies and will discuss early intervention when taking over a property from another agent. Darren offers training inspiration from IGT courses and shares his advice on managing extra properties while maintaining a healthy work-life balance.
Midweek Motivation Live! With Patrick Lee!
Weekly uploads. Encouraging stories. Life Lessons. Tune in weekly for new episodes!...
Listen on: Apple Podcasts Spotify
The PIP Advantage for Landlord Insurance
Up to $70,000 contents cover included in our landlords policies
14 months cover for just 12 months premium in your first year
Further discounts when you have three or more properties insured through PIP
24/7 Australia-wide claims service
Online Real Estate Agent Portal for easy access and management
Visit their website
Ready to conquer the challenge of managing a multi-generational workplace? Listen in as we chat with Marjan from MK Advisory, a HR expert with experience in the federal government, who shares her wisdom on embracing the strengths and diversity of the people we manage. Discover vital insights on working in harmony with different generations, like the Baby Boomers, who currently make up the largest portion of the workforce and bring ample opportunities for a thriving office environment.
As technology continues to reshape our world, it affects the expectations of the multi-generational workforce as well. Don't miss our discussion on how employers can adapt their training and management practices to better fit the needs of their team, while considering the expectations of clients across different generations. Plus, explore the potential of AI to offer solutions for quick responses.
MK Advisory
Todays sponsor is Longreach Recruitment. Assisting you with recruiting your next property manager or simply needing advice.
www.longreachrecruitment.com.au
Kim Coffey 0409 882 806
What does it take to truly excel in the property management industry? How can adopting a business owner mindset change the game for property managers and real estate professionals? Join us in this eye-opening conversation with Joe Shannon from the Efficiency Co., where we uncover the answers to these questions and more.
Joe shares his wealth of knowledge on streamlining operational efficiency for real estate agencies, implementing technology to improve property management processes, and the significance of property managers understanding their worth. We dive into the concept of servant leadership and its application in the property management industry, discussing the importance of honesty, transparency, and providing guidance and support to help staff succeed. Additionally, we explore the idea of staff efficiency, designing ideal roles for team members, and the benefits of outsourcing and implementing time budgets.
Don't miss out on this episode packed with actionable advice for property managers, business owners, and real estate professionals looking to elevate their careers and maximize their efficiency. Listen in and let Joe's expertise guide you in transforming your approach to property management, unlocking your full potential in the industry.
The Investor Friendly Real Estate Agent
Welcome to the Investor Friendly Real Estate Agent Podcast where we look at real...
Listen on: Apple Podcasts Spotify
Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.
Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.
www.myconnect.com.au
In this podcast episode, Donna Fortune, a brand photographer, shares her experience of making a decision to privately manager her investment property, and the challenges she faced. Donna initially chose to use a property manager due to having more time than money and wanting someone else to handle the process of finding a tenant. However, after a year of using a property manager and having a good experience with a reliable tenant, Donna decided to try self-managing the property.
Donna admits that self-management was time-consuming and sometimes awkward, especially regarding property inspections and negotiating rent increases. She also found it challenging to navigate the legal requirements of being a landlord. Donna acknowledges that property managers can add value by providing services beyond collecting rent and managing maintenance. They can help landlords with maintenance and renovation plans, provide regular appraisals, and offer investor education. They also act as a buffer between landlords and tenants, making it easier to maintain a professional relationship.
However, Donna also talks about the maintenance issues she faced while using a property manager and the importance of value-adds in the property management industry. She and the host, Ash, discuss the possibility of a subscription model for property management fees, where clients pay a set weekly amount regardless of whether the property is rented or not.
Overall, Donna's experience highlights the importance of considering the pros and cons of self-managing a rental property versus using a property manager. While self-management may seem like a cost-saving option, it can be time-consuming and involve navigating legal requirements. On the other hand, property managers can provide valuable services and act as a buffer between landlords and tenants. It ultimately comes down to personal preference and weighing the benefits and drawbacks of each option.
Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.
Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.
www.myconnect.com.au
In this podcast episode of "The Art of Property Management," Ashleigh Goodchild discusses her top five must-have programs for a Business Development Manager (BDM) to make her role easier and less repetitive.
Ashleigh recommends IRE BDM for lead tracking, YouTube for creating a video library, Calendly for scheduling appointments, Missing Lettr for social media planning, and Podsqueeze for video summary AI.
Ashleigh emphasizes the importance of setting up campaigns to generate leads and using social media tools to automate and streamline posts.
Overall, the episode provides valuable insights and recommendations for BDMs to improve their productivity and efficiency.
IREBDM [00:01:01] Using IREBDM for lead tracking and campaign management, including setting up email campaigns to maintain client relationships.
Youtube [00:02:52] Using Youtube as a library for videos and a lead generation tool, including sending video links to clients to reduce repetitive conversations.
Calendly [00:05:43] Using Calendly to manage appointments and control the schedule, including sending the link to potential investors to create authority and value on time.
Top BDM Tech Stack [00:09:32] The speaker discusses their top BDM tech stack, including iREBDM, YouTube, Calendly, Missing Letter, and Pod Squeeze.
Controlling Your Week as a BDM [00:09:32] The speaker explains how to use the tech stack to control your week as a BDM.
Extending on Individual Products [00:09:32] The speaker offers to provide more information on each individual product if listeners have questions.
s
The PIP Advantage for Landlord Insurance
Up to $70,000 contents cover included in our landlords policies
14 months cover for just 12 months premium in your first year
Further discounts when you have three or more properties insured through PIP
24/7 Australia-wide claims service
Online Real Estate Agent Portal for easy access and management
Visit their website
In this podcast episode, the host speaks with Melissa Vajda, founder of Journey Relocation Agency, about the role of relocation agents in the property management industry. Melissa explains that her agency provides relocation and destination services to interstate and international clients moving to Perth for career, study, or lifestyle changes. She also discusses the challenges property managers face when dealing with landlords who insist on holding home opens despite having received a perfect application. Melissa emphasizes the importance of efficient processes and networking in the rental market, even in challenging times, and highlights the value that relocation agents bring to property managers.
Melissa Vida's background and Journey Relocation Agency [00:00:32] Melissa Vida introduces herself and her relocation agency, which assists international clients moving to Perth.
Client base and demand for relocation services [00:03:13] Melissa discusses the demand for relocation services in Perth, which is mainly from international clients, and the reasons why they are attracted to the city.
Note: Only three timestamps were requested, but there were no other distinct topics covered in this segment.
Supporting Tenants and Interstate Investors [00:09:17] Discussion on the similarities between helping tenants and interstate investors, and the importance of property managers staying in their own lane.
Landlords Insisting on Home Opens [00:11:39] The frustration of property managers when landlords insist on going to home opens despite having a perfect application, and the potential for property managers to influence the conversation and reduce workload.
Pre-App Applications [00:17:33] The benefits of allowing pre-applications for serious and committed applicants, and the potential for property managers to spend more time on preparation rather than post-viewing.
Efficient Application Processing [00:18:30] Discussion on the importance of efficient application processing and how it affects the quality of tenants.
Manual Viewing Process [00:23:23] Discussion on the use of manual viewing processes and the need for more automation in property management.
Importance of Networking and Relationships [00:25:22] Importance of maintaining relationships with relocation agents and networking in the rental market, as the market is expected to change in the future.
The Value of Diversity [00:27:07] Melissa discusses the value of immigrants in the community and the local economy.
Efficient Application Processes [00:27:45] Ash and Melissa discuss the importance of efficient application processes for property managers.
Networking with Relocation Agents [00:28:50] Ash suggests that property managers should network with relocation agents like Melissa to find potential tenants and properties.
Todays sponsor is Longreach Recruitment. Assisting you with recruiting your next property manager or simply needing advice.
www.longreachrecruitment.com.au
Kim Coffey 0409 882 806
In this episode of "The Art of Property Management" podcast, host Ashleigh interviews Debbie Reagan, former information officer at the Real Estate Institute of Western Australia (REIWA). The conversation covers topics such as the types of calls received on the hotline, how to handle difficult questions, and the importance of effective communication between property managers and tenants. They also discuss the challenges faced by property managers, including legal issues and maintenance problems, and the need for property managers to continually educate themselves and communicate effectively with all parties involved. The conversation ends with a discussion on mental health awareness and support in the property management industry.
Debbie's background in property management [00:01:15] Debbie talks about her experience as a property manager and her role as an information officer at REIWA.
Handling difficult questions on the REIWA hotline [00:03:31] Debbie discusses how she handles tricky questions on the REIWA hotline and the resources she uses to find answers.
Types of calls received on the REIWA hotline [00:04:42] Debbie explains that the majority of calls on the REIWA hotline are from tenants, followed by property managers and landlords, and gives examples of common questions received.
Dealing with difficult callers [00:09:46] Debbie shares a story of a caller who used abusive language and how she handled the situation.
Types of calls received on the hotline [00:10:33] The conversation covers the types of calls received on the hotline, including situations where the property manager may have given incorrect advice.
The importance of property management as a career [00:15:53] Debbie compares the role of a property manager to that of a sales rep and emphasizes the need for property managers to take pride in their work and recognize it as a career.
The Eviction Process in the US [00:18:42] Comparison between the eviction process in the US and Western Australia, where lawyers handle the eviction process in the US.
Empowering Property Managers with Knowledge [00:20:15] Importance of property managers empowering themselves with knowledge, such as mental health, maintenance, and property terminology.
Handling Maintenance Issues Professionally [00:23:27] Tips on how to handle maintenance issues professionally, such as troubleshooting questions, giving owners options, and getting instructions in writing.
- Mental Health First Aid Training [00:27:27] Ashleigh and Debbie discuss the benefits of mental health first aid training for property management teams, including the importance of direct language and recognizing signs of mental health issues in clients and colleagues.
- Handling Difficult Questions [00:28:54] Ashleigh and Debbie discuss the challenging task of asking a client if they are considering suicide, and the importance of effective communication and language in handling difficult questions.
- Supporting Work Colleagues [00:31:11] Ashleigh & Debbie discuss the importance of supporting work colleagues in a high-stress job like property management, and recognizing signs of stress or burnout in colleagues.
If you are interested in purchasing a copy of Debbie's book, email her at mrsgucci52@gmail.com
Todays sponsor is Longreach Recruitment. Assisting you with recruiting your next property manager or simply needing advice.
www.longreachrecruitment.com.au
Kim Coffey 0409 882 806
The podcast episode features a conversation between the host and Nicole, co-founder of Tailored Property Group, a buyer's agency. They discuss the benefits of using a buyer's agency, the importance of collaboration between property managers and buyer's agents, and the role of property managers in helping investors manage their properties. They also touch on the importance of transparency, diversification, and maintaining properties for long-term success. Listeners are encouraged to follow Nicole on LinkedIn for more educational content and to reach out to her with any questions or suggestions.
Introduction [00:00:00] The host introduces the podcast and welcomes Nicole from Tailored Property Group.
Nicole's background and Tailored Property Group [00:01:30] Nicole shares her background as a property investor and how she and her husband started Tailored Property Group to help others achieve their property investment goals.
Benefits of using a buyer's agency [00:06:08] Nicole explains the top three benefits of using a buyer's agency: time-saving, gaining market knowledge, and having a long-term plan for building a property portfolio.
Benefits of using a buyer's agency [00:09:33] Nicole shares how a client's comment changed the host's outlook on using a buyer's agent and the benefits of using one.
Working with a buyer's agent [00:10:39] Nicole explains how property managers can work with buyer's agents to gain market knowledge and provide better insights to clients.
Insights provided by property managers [00:13:35] The host explains how property managers can offer deeper insights into a property's condition and rentability, which can be valuable to buyer's agents and their clients.
Benefits of using a buyer's agency [00:16:58] Nicole explains the benefits of having a buyer's agent, such as having someone who works for the purchaser's best interests and understands their finances and long-term goals.
The importance of a good property manager [00:19:24] Nicole emphasizes the importance of having a good property manager who can help investors understand the rental aspect and provide honest opinions to get the best rent.
Considerations when increasing rent [00:23:30] The host discusses the ethical considerations when increasing rent for pensioners and the importance of having a buyer's agent to bounce ideas off of and get a second opinion.
How to connect with a buyer's agent [00:25:08] The host asks Nicole how property managers can connect with buyer's agents and use them as a source of leads.
Benefits of working with a buyer's agency [00:26:53] Nicole explains the benefits of using a buyer's agency, such as gaining market knowledge and having a long-term plan for building a property portfolio.
Importance of being helpful and understanding [00:33:13] The host and Nicole discuss the importance of being helpful, understanding, and listening to clients' needs, without sounding rushed or impatient on the phone.
Working with Buyers Agents [00:34:10] The benefits of working with buyers agents and how property managers can connect with them to generate leads.
Growing a Property Portfolio [00:37:38] The importance of diversification and having a long-term plan for building a property portfolio.
Benefits of Investors with Buyers Agents [00:41:44] Why investors who work with buyers agents are a great client for property managers and how they can le
Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.
Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.
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Today's guest is the gorgeous Kirstin Dunn from Semple Property Group in Perth WA
Kirstin has been immersed in the world of property from day one. Her childhood was spent observing the evolution of Soulla Semple, one of Cockburn’s most prominent and successful real estate agents, who also happened to be her mum.
In 2005, Kirstin harnessed the passion and knowledge she had absorbed from her exposure, striding confidently into the industry. Accruing deep firsthand insights and demonstrating a flair for innovation and service, Kirstin’s reputation as a driven, dedicated, dynamic real estate professional was quickly established.
Following the birth of her first child in 2013, Kirstin took the leap into business ownership and co-founded Semple Property Group. She worked tirelessly to grow Semple from the ground up and is today recognised as an authority and inspiration in Perth real estate. Kirstin has a unique combination of experiences in the industry, from administration and office leadership to the pure sales skills in her blood.
Our conversation was around the inside running of her business and how she has created an amazing culture by hiring outside the industry. She covers exactly how she has done it, and the reason why she finds it more successful than traditional recruiting methods.
I hope you enjoy the listen!
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Talking to Jackie Skein was like talking to my twin on the other side of Australia, it was an absolute please to have a chat about why it took her a few years of 'wanting' to start out on her own, to actually taking the leap and opening up My Logan Realty.
Jackie is a regular on podcasts and we also touched on how she became a guest on some popular shows like: Pizza & Property, Aus Property Investors, IGT plus others!
If you love our podcasts, make sure you head over to give it a review!
Todays Sponsor is PIRSEE. Making property inspections easier and more accurate
www.pirsee.com
Christine Rennger is the owner of Tenancy Management Professionals and a new friend I met on a U.S Leadership Tour in 2022
Today we had a casual conversation about conflict, demanding clients and our responsibility with creating this problem.
Where did we go wrong as an industry? 30 years ago, the client experience was different, now we have apps that are meant to make our lives easier but they don't.
I hope you enjoy the listen, and if you would ever like to be a guest on our podcast, book in here
To find out more about our memberships, visit www.pmcollective.com.au
Todays Sponsor is PIRSEE. Making property inspections easier and more accurate
www.pirsee.com
Sam Priddis is the BDM Growth Manager at SOCO REALTY and has mastered a handover process that their property management team love!
There are lots of different ways that this can be done, if you have a process that works well in your team I would love to hear from you!
www.pmcollective.com.au
Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!
Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service
www.propertyassistwa.com.au
Have you been thinking of starting a podcast? It is really simple and this short podcast gives you some simple tips on what I use and what I recommend to get started.
Stay tuned till the end where I brainstorm some ideas to get you started!
www.pmcollective.com.au
Todays sponsor is Longreach Recruitment. Assisting you with recruiting your next property manager or simply needing advice.
www.longreachrecruitment.com.au
Kim Coffey 0409 882 806
Kylie Walker from That Property Mum offers a huge range of courses to suit property managers that require help with their digital presence, growth or even just how to have better balance within their roles. Check them all out here: Courses - That Property Mum
She also has some great freebies!
Growing a powerful professional profile requires a combination of self-promotion and genuine engagement. If done consistently, it can be a trust accelerator in your career.
It is actually really easy to stand out from your competitors without it costing you a lot of money, find the platforms where you are not going to be ‘diluted’ with the competition, use video and post consistently.
First thing I like to do is monitor the activity and leads I am getting from each platform. I focus on the top two which for me are Linkedin and Youtube. For me these have been the most successful in building a referral network that brings me more leads then I can handle.
Next, I really dissect who my ideal client is that I am needing to market to. Linkedin it is buyers agents, industry colleagues who refer, settlement agents and finance brokers. On Youtube it is investors who are in the process of purchasing their first investment property. You can see that the content I provide on each of these will be different and targeted accordingly.
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Educational content is what it is all about in 2023. People crave it and like to do loads of research. If you are the forefront of this, and provide education and are consistently ‘seen’ you will be the one they call first.
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Content is something that you could find super easy, like myself, or really difficult. Fortunately there are some shortcuts that you can take and some great businesses that provide content for you. If you are a natural, or even if you are not, pay attention to the regular questions you get asked, or emailed every day. Write them down and create a post or record a video answering these questions.
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Make sure your profile is up-to-date and ready to receive all those leads you are about to receive! Ensure it reflects your current professional experience and skills and that people can easily find a mobile number and email address for you.
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Building an online human connection is one of the quickest ways to build trust and be known as the expert in your field, this means that people need to see YOU. Video being the most obvious option, but if you struggle with this, then invest in some professional lifestyle photos. I get new ones every few years to keep my content up to date and engaging. It is also a lot easier to expose yourself when you have nice photos.
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Lastly, consider attending industry events or webinars to grow your professional network and stay up to date on the latest trends.
When creating a strong personal brand, the most important thing to remember is to be YOU, be someone who has the same energy in person and online. People buy from people.
Resources as mentioned in this episode: Content Club
Connect with me on Linkedin
https://www.linkedin.com/in/perthpropertymanager/
Visit www.pmcollective.com.au for event and memberships details.
Todays Sponsor is PIRSEE. Making property inspections easier and more accurate
www.pirsee.com
Kylie Walker from That Property Mum offers a huge range of courses to suit property managers that require help with their digital presence, growth or even just how to have better balance within their roles. Check them all out here: Courses - That Property Mum
She also has some great freebies!
This week on the PM Collective podcast, we welcome James De Jesus, Business Development Manager at Abel Property. James is a results-oriented individual who believes in completing tasks in the quickest yet most effective and efficient manner possible, enabling him to succeed in his position at Abel Property. As we converse, he shares his insights and experiences as a BDM.
[01:19] Background – James explains how he first got involved in the real estate business.
[07:49] Cold calling – Thoughts and experience of James on cold calling.
[12:58] Sales - James talks about the nature of the sales in his company.
[18:00] Plans – We share ideas and discuss each other's strategies moving forward.
[22:54] Networking - The significance of expanding one's circle of contacts.
[27:45]The handover process - How does transitioning from BDM to property manager look like?
Resources:
Connect with James:
LinkedIn: linkedin.com/in/jamesdejesus-realestate
Website: abelproperty.com.au/staff/james-de-jesus/
This weeks sponsor is On Tap Plumbing & Gas - 24/7 Plumbing servicing all of Perth from Mandurah to Two Rocks.
www.ontapplumbinggas.com.au
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Kylie Walker from That Property Mum offers a huge range of courses to suit property managers that require help with their digital presence, growth or even just how to have better balance within their roles. Check them all out here: Courses - That Property Mum
She also has some great freebies!
The generation gap in the workplace is a significant issue for many business owners. On the other hand, discussions about how to bridge the gap between different generations in the workplace are high on the priority list. Hence, in this episode, Ashleigh shares the lessons she picked up at a recent leadership retreat in Orlando on bridging the generation gap among coworkers of varying ages in the workplace.
[00:27] Multigenerational Workforce - Ashleigh shares her thoughts on bridging the generation gap in a multigenerational workforce.
[01:28] Stereotypes - Traditionalists, Baby Boomers, Gen X, Millennials, Gen Z
[04:54] Building the Culture - We should learn how to foster a culture of cross-generational mentoring within our organizations.
[09:32] Reverse mentoring – Ashleigh briefs what can be accomplished through reverse mentoring.
This weeks sponsor is On Tap Plumbing & Gas - 24/7 Plumbing servicing all of Perth from Mandurah to Two Rocks.
www.ontapplumbinggas.com.au
6206 6888
Kylie Walker from That Property Mum offers a huge range of courses to suit property managers that require help with their digital presence, growth or even just how to have better balance within their roles. Check them all out here: Courses - That Property Mum
She also has some great freebies!
Jo-Anne Oliveri joins us this week on the PM Collective podcast. With nearly 30 years of experience in the real estate industry, Jo-Anne, CIPS, TRC, is a global authority in the property management industry. She is the Founder and Managing Director of Ireviloution, the ii International Property Management Academy, and the author of Find Your Property Manager NOW. Throughout today's conversation, she shares numerous golden nuggets of experience and expertise on careers that can be pursued after working in property management. We also touch on the positive and negative days of working in property management and strategies for coping with these aspects.
[02.17] Background - The beginnings of Jo-Anne's career in the property management industry.
[06:22] Objectives, Outcomes, and Education- Jo-Anne emphasizes the significance of being aware of the goals and results anticipated from our work and ensuring that the educational component of property management is handled appropriately.
[10:41] Key Lessons – Jo-Anne outlines the value of staying focused on tasks, maintaining healthy lines of communication with customers, and handling setbacks effectively.
[30:54] Client isn't Always Right - There are some instances in which the customer is wrong. Let him be wrong with respect.
[33:32] Disney's Magical Place – Jo-Anne talks about the impact Disney's leadership training had on her.
[45:02] Few More Tips - Be truthful with your clients. Empower the business owner to lead their team.
[37:30] Creating a Positive Change - Jo-Anne opens up about her motivation and actions for bringing about positive differences in the industry.
[47:40] New Workflow Program - At the end of the conversation, Jo-Anne mentions the new workflow program they have implemented.
Resources:
Connect with Jo-Anne:
LinkedIn: linkedin.com/in/joanneoliveri/
Email: jo@ireviloution.com
This weeks sponsor is On Tap Plumbing & Gas - 24/7 Plumbing servicing all of Perth from Mandurah to Two Rocks.
www.ontapplumbinggas.com.au
6206 6888
This week's guest on PM Collective is Scott Lister, director of Lister Estate Agents. Scott has been offering top-notch service to Blue Mountain locals since it was established in 2010 under the name Lister & Cole Estate Agents. Because of their unwavering devotion to ethics and professionalism and their unwavering dedication to creating the most satisfying results for all of their clients, Scott's team quickly gained notoriety and trust across the region. Today, he covers the importance of emotional management in the property management sector and how the two go hand in hand.
[00:24] Scott's Background – Scott talks about how he got started in the real estate business, the neighborhood where he does most of his work, and the tenants and community he is a part of.
[04:39] Scott's Work - Scott clarifies whether he is involved in sales or property management, as well as the procedures that are followed in his office.
[06:58] Right Mindset – We discuss the importance of having the right frame of mind when managing properties.
[09:37] Emotions - Emotional management for real estate professionals
[15:51] Culture – While answering what he would do if he had an underperforming staff member, Scott mentions the company culture that is upheld in his workplace.
[18:17] Stress in the Office - We explore how to handle pressure at work and how to spot difficult circumstances.
[23:23] Emotional Tolerance – Scott shares his thoughts on the limits of people's emotional tolerance and ways of getting past them.
Resources:
Connect with Scott:
Website: listerspringwood.com.au/staff/scott-lister
LinkedIn: linkedin.com/in/scott-lister-2291009a/?originalSubdomain=au
This weeks sponsor is On Tap Plumbing & Gas - 24/7 Plumbing servicing all of Perth from Mandurah to Two Rocks.
www.ontapplumbinggas.com.au
6206 6888
Scott Lister, Director of Lister Estate Agents, is this week's special guest on the PM Collective program. Since its founding in 2010 as Lister & Cole Estate Agents, Lister has been providing excellent service to residents of the Blue Mountains. The reputation of Scott's team grew to become recognized and trusted throughout the region due to its dedication to ethics and professionalism and a solid commitment to producing the most satisfactory results for all of its clients. Today he discusses the importance of sharing one's triumphs with others, something that many individuals who have achieved great success find challenging to do because of the adverse reactions they may receive.
[00:42] Scott's Journey – Scott begins the talk by sharing his real estate background, including why he got into real estate, his learnings, and the knowledge he gained along the way.
[10:45] Goals – Scott lays up personal goals he has set for himself.
16:58] Mentor – Scott draws attention to the influence that having mentors or trainers can have on our progress and accomplishments.
[19:58] Look after Yourself – We explore why we must care for ourselves.
[23:34] The Team - Staff will exceed expectations if you foster a positive work environment and provide ample encouragement. Mentioning this, Scott describes how he collaborates with his colleagues in the workplace.
Resources:
Connect with Scott:
Website: listerspringwood.com.au/staff/scott-lister
LinkedIn: linkedin.com/in/scott-lister-2291009a/?originalSubdomain=au
This weeks sponsor is On Tap Plumbing & Gas - 24/7 Plumbing servicing all of Perth from Mandurah to Two Rocks.
www.ontapplumbinggas.com.au
6206 6888
This week's featured guest on the PM Collective podcast is Anne (Newton) Whatley-Dale, founder and principal of Livepresent. She is a specialist in wellness and communication. She inspires, motivates, and enables individuals, solo workers, SME owners, managers, and teams to be their best selves at home, business, and play and to enhance performance through improving emotional health and overall wellness. During the span of our conversation today, Anne tackles smarter ways of living, working, and communicating through the lens of healthy conversations.
[01:10] Anne's background- Anne briefly introduces who she is, what she does now, and how she assists others.
[05:43] Important Practices - Anne outlines what we should keep in mind in terms of what we can do to set ourselves up for a productive day, highlighting the significance of the morning ritual and showering.
[18:15] Work-life Balance – Anne expresses her thoughts on striking a balance between work and personal life.
[21:08] A Healthy Conversation – Anne provides her perspective on healthy conversations. Moreover, she further shares excellent advice on how we can prepare for unpleasant conversations, as well as for the worst potential outcome and empathy.
[35:10] Start Right – Anne emphasizes the significance of asking someone, "How are you?" to kick off a conversation. Also, by exchanging our viewpoints and experiences, we further discuss what we can do to improve the quality of our talks.
Resources:
Connect with Anne:
LinkedIn: linkedin.com/in/anne-whatley-dale-293798b/?originalSubdomain=au
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Jo-Anne Davies from Property Home Base is this week's featured guest on the PM Collective podcast. Jo-Anne is well acknowledged in her field due to her credentials as an experienced and licensed Bayside real estate agent. She is devoted to guiding individuals through the chaotic process of purchasing real estate with a level head. Throughout the episode, Jo-Anne explores a different way of doing routine inspections, which are more than box-checking exercises.
[01:07] Background – Jo-Anne mentions her background and engagement in the real estate market and the dangers and rewards associated with their business model.
[05:40] Company Strategy - Jo-Anne outlines the origins of their company and describes how they manage properties by detailing their internal procedures.
[08:23] Routine Inspections – Jo-Anne explains her perspective on routine inspections and how they do them, including the approach they follow and the mechanism by which the frequency is determined.
[13:25]Tenant's Side – Jo-Anne discusses the Tenant's understanding of the routine inspections being performed.
[17:05] Cost – When exploring the costs associated with routine inspections, Jo-Anne talks about how these costs are influenced by the frequency and quality of the routine inspections performed.
Resources:
Connect with Jo-Anne:
LinkedIn: linkedin.com/in/jo-anne-davies-5ab25912/?originalSubdomain=au
Website: propertyhomebase.com.au/
The preferred electrician from Perth Property Managers
https://www.responseelectricianperth.com.au
Jo-Anne Davies from Property Home Base is this week's featured guest on the PM Collective podcast. Jo-Anne is well acknowledged in her field due to her credentials as an experienced and licensed Bayside real estate agent. She is devoted to guiding individuals through the chaotic process of purchasing real estate with a level head. Throughout the episode, Jo-Anne explores a different way of doing routine inspections, which are more than box-checking exercises.
[01:07] Background – Jo-Anne mentions her background and engagement in the real estate market and the dangers and rewards associated with their business model.
[05:40] Company Strategy - Jo-Anne outlines the origins of their company and describes how they manage properties by detailing their internal procedures.
[08:23] Routine Inspections – Jo-Anne explains her perspective on routine inspections and how they do them, including the approach they follow and the mechanism by which the frequency is determined.
[13:25]Tenant's Side – Jo-Anne discusses the Tenant's understanding of the routine inspections being performed.
[17:05] Cost – When exploring the costs associated with routine inspections, Jo-Anne talks about how these costs are influenced by the frequency and quality of the routine inspections performed.
Resources:
Connect with Jo-Anne:
LinkedIn: linkedin.com/in/jo-anne-davies-5ab25912/?originalSubdomain=au
Website: propertyhomebase.com.au/
The preferred electrician from Perth Property Managers
https://www.responseelectricianperth.com.au
This week's episode of the PM Collective podcast spotlights Veronique Lutchmaya from "Unique Tenants Consult." Unique Tenants Consult provides a professional consulting service to obtain favorable outcomes for residential tenants in Western Australia who are experiencing rental problems. Veronique delivers relevant, accurate, and up-to-date advice for her client's specific circumstances based on her experience and knowledge of the rental market. Throughout today's discussion, she imparts her tenancy expertise and equips the audience with individualized recommendations and techniques for resolving tenancy-related concerns.
[01:09] Journey - Veronique shares her experiences and the factors that prompted her to choose the career route that she is on now.
[04:00] Negotiation – Veronique describes the circumstances that can result in a negotiation taking place.
[08:51] Tenancy Dispute – Veronique explains how conflicts can be caused when customers feel like they aren't being heard or respected.
[15:23] Relationships – Veronique exemplifies establishing and maintaining a relationship between a property manager and the tenants in a rental property.
[22:51] Refresh. Reset - Veronique outlines what property managers can do to reset their sharp, negative attitude with every conversation.
[31:12] Legislation - Veronique discusses the legal structure that is in place for tenants in Australia and provides her perspective.
Resources:
Connect with Veronique:
Website: tenantsconsult.com.au/
Mortgage Connects, an MGIC Podcast
Insights and tips from top mortgage industry pros!
Listen on: Apple Podcasts Spotify
The preferred electrician from Perth Property Managers
https://www.responseelectricianperth.com.au
This week's episode of the PM Collective podcast spotlights Veronique Lutchmaya from "Unique Tenants Consult." Unique Tenants Consult provides a professional consulting service to obtain favorable outcomes for residential tenants in Western Australia who are experiencing rental problems. Veronique delivers relevant, accurate, and up-to-date advice for her client's specific circumstances based on her experience and knowledge of the rental market. Throughout today's discussion, she imparts her tenancy expertise and equips the audience with individualized recommendations and techniques for resolving tenancy-related concerns.
[01:09] Journey - Veronique shares her experiences and the factors that prompted her to choose the career route that she is on now.
[04:00] Negotiation – Veronique describes the circumstances that can result in a negotiation taking place.
[08:51] Tenancy Dispute – Veronique explains how conflicts can be caused when customers feel like they aren't being heard or respected.
[15:23] Relationships – Veronique exemplifies establishing and maintaining a relationship between a property manager and the tenants in a rental property.
[22:51] Refresh. Reset - Veronique outlines what property managers can do to reset their sharp, negative attitude with every conversation.
[31:12] Legislation - Veronique discusses the legal structure that is in place for tenants in Australia and provides her perspective.
Resources:
Connect with Veronique:
Website: tenantsconsult.com.au/
Mortgage Connects, an MGIC Podcast
Insights and tips from top mortgage industry pros!
Listen on: Apple Podcasts Spotify
The preferred electrician from Perth Property Managers
https://www.responseelectricianperth.com.au
Rob Mandanici is our guest for this week's episode of the PM Collective podcast. Rob is a REIWA Councillor, as well as a Licensed Real Estate Agent, Director of Paddington Realty, Property Management Specialist, and REIWA Accredited Property Manager. Throughout the conversation, Rob brings up the legislation, namely the planned modifications and the necessity for it to be updated, while covering the legal approach to a variety of other elements of property management.
[01:00] Background – Rob provides a quick overview of his entry into property management, career, and current status.
[05:29] Nationwide Legislation – Rob explains why there is state-by-state legislation rather than national legislation.
[07:35] Harmonization - Rob expresses his opinion on whether the incoming legislation in WA, which the state is attempting to harmonize with other states, is in line with his beliefs.
[11:39] The Rent – Rob discusses the rising cost of the rent. Also, he elaborates on the legal context involving pets in rental properties.
[17:28] Property Investors – Rob gives his viewpoint on investing in real estate.
[21:56] No Single Occupancy - Rob expresses his opinion on whether state housing should be reviewed and reformed to ensure that no single persons live in state houses that may be used for family housing.
[24:15] State Housing Problem - Rob gives his opinion on the state housing problem, the property managers' responsibility in regards to it, and what they can do to support the improvements or voice their opinion on it.
[32:28] Private Landlords - Rob shares his opinions regarding private landlords, rental property, and the circumstances that constitute grounds for eviction.
[46:07] Changes – Rob discusses the topic of individuals leaving the industry out of concern for legal changes, specifically referencing property managers.
Connect with Rob:
LinkedIn: linkedin.com/in/robert-mandanici/
Mortgage Connects, an MGIC Podcast
Insights and tips from top mortgage industry pros!
Listen on: Apple Podcasts Spotify
Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service
www.propertyassistwa.com.au
In this episode of the PM Collective podcast, Clare Christiansen from Rent choice joins us. She is the General Manager of Rent Choice and a counselor for the Real Estate Institute of Western Australia. Clare received the 2013 REIWA.com Exceptional Service Award and was on the top-five shortlist in 2014, 2015, and 2016. In 2015, she was a national finalist for the Leading Property Managers of Australia Awards – Excellence in Business Development and a national finalist for the Real Estate Business Awards – Business Development Manager of the Year 2015 and 2016. In today's conversation, Clare discusses the automation she has used in her enterprises, stating how she has updated processes to align with the workforce and concerning significant clientele.
[00:59] Background - Clare introduces herself briefly, highlighting her real estate journey.
[03:15] Rent Choice - Clare describes what drove her to purchase her own agency, "Rent Choice," of 216 properties at the time and how she grew it from there.
[08:88] Expansion – Clare further outlines her firm's growth by emphasizing the value of her staff as a crucial success factor.
[13:48] The Team – Clare illustrates how her firm operates while stressing the flexibility she maintains within her workforce.
[17:32] Technology – Clare describes how they use technology to improve the effectiveness and efficiency of their business operations.
[22:22] Automation – Clare provides an example of internal automation she has implemented.
[28:31] VA vs. Automation – Clare discusses her thoughts on virtual assistants against automation while adding how she employs VAs in her firm.
[31:38] Why – Clare explains why she has chosen to implement automated business procedures.
Resources:
Connect with Clare:
LinkedIn: linkedin.com/in/propertymanagementspecialistperth/?originalSubdomain=au
Mortgage Connects, an MGIC Podcast
Insights and tips from top mortgage industry pros!
Listen on: Apple Podcasts Spotify
Todays sponsor is Longreach Recruitment. Assisting you with recruiting your next property manager or simply needing advice.
www.longreachrecruitment.com.au
Kim Coffey 0409 882 806
In this episode, Jasmine Beal, Property Manager at FremantleCo joins the PM Collective podcast. FremantleCo offers a customized, boutique real estate sales experience to generate fantastic results for all parties involved by pairing the appropriate purchasers with the ideal homes and achieving exceptional sales results for their Clients. Throughout the conversation, Jasmine shares her thoughts on clean portfolios and assists individuals in comprehending how to identify the portfolio and what they could do if they are extending the portfolio to make life easier for the next manager.
[00:26] Journey - Jasmine provides an overview of her professional life in property management, discussing her beginnings and current position.
[06:49] Clean Portfolio - Jasmine outlines what characterizes an untidy portfolio and her thoughts on a clean portfolio.
[12:13] Auditing a Portfolio - Jasmine points out the benefits and drawbacks of auditing a portfolio vs. floating the way through it when asked how she approaches a portfolio.
[14:50] Priorities - We examine the possibility of using the resolution of pending maintenance issues as the initial step in diving into a portfolio.
[20:33] Leaving a Portfolio – Jasmine describes what the exiting property manager could do to leave the portfolio in the best possible condition, making the transition smoother for the new property manager.
Resources:
Connect with Jasmine:
LinkedIn: linkedin.com/in/jasmine-beal-b06a5b60/?originalSubdomain=au
Mortgage Connects, an MGIC Podcast
Insights and tips from top mortgage industry pros!
Listen on: Apple Podcasts Spotify
Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.
Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.
www.myconnect.com.au
Steven Bennison and Dimitri Oikonomou, property manager and business development manager, respectively, at dethridgeGROVES REAL ESTATE, join the PM Collective podcast on this episode. DethridgeGROVES Real Estate has a long and distinguished history of providing Greater Fremantle with professional and knowledgeable service. During our interview today, Steven and Dimitri discuss several exciting facts related to the benefits of working in the property business and their experiences working in the industry up to this point.
[01:17] Background – Steven and Dimitri share their history, explaining where they have been and where they are now.
[11:05] Office Set up - Steven and Dimitri describe their workplace layout regarding rent roll size and other property management-related details.
[14:23] Relationships – We explore how to preserve strong relationships with parties involved in the property management business and its significance.
[23:00] Leasing - The property manager will have to place a great deal of trust in the leasing consultant, who ultimately decides who will occupy the property. Steven and Dimitri discuss whether this has ever caused them concern.
[27:32] Key points – We examine some essential elements to consider in the property management industry, including having separate roles for each function, open communication, and a service-oriented approach.
Recourses:
Connect with Steven and Dimitri:
LinkedIn: Steven: linkedin.com/in/steven-bennison-bb022a26
LinkedIn: Dimitri: linkedin.com/in/dimitri-oikonomou-a53b77170
www.sgua.com.au
Steven Bennison and Dimitri Oikonomou, property manager and business development manager, respectively, at dethridgeGROVES REAL ESTATE, join the PM Collective podcast on this episode. DethridgeGROVES Real Estate has a long and distinguished history of providing Greater Fremantle with professional and knowledgeable service. During our interview today, Steven and Dimitri discuss several exciting facts related to the benefits of working in the property business and their experiences working in the industry up to this point.
[01:17] Background – Steven and Dimitri share their history, explaining where they have been and where they are now.
[11:05] Office Set up - Steven and Dimitri describe their workplace layout regarding rent roll size and other property management-related details.
[14:23] Relationships – We explore how to preserve strong relationships with parties involved in the property management business and its significance.
[23:00] Leasing - The property manager will have to place a great deal of trust in the leasing consultant, who ultimately decides who will occupy the property. Steven and Dimitri discuss whether this has ever caused them concern.
[27:32] Key points – We examine some essential elements to consider in the property management industry, including having separate roles for each function, open communication, and a service-oriented approach.
Recourses:
Connect with Steven and Dimitri:
LinkedIn: Steven: linkedin.com/in/steven-bennison-bb022a26
LinkedIn: Dimitri: linkedin.com/in/dimitri-oikonomou-a53b77170
www.sgua.com.au
Brittany Trefort, Department Head at Orana Property Management in Western Australia, is our guest on today's episode of PM Collective. She brings to the Orana Property Group over ten years of experience in property management. Her enthusiasm lies in building, implementing, and evolving systems and procedures, in addition to the daily responsibilities of her position. She is a devoted and highly sought-after industry leader who takes delight in providing her landlords and tenants with superior customer service. Within the context of our discussion today, Brittany discusses paperless offices and the processes that take place within them.
[00:54] Background - Brittany shares her upbringing and career advancement to date. In addition, she explains why she has become increasingly interested in franchises.
[05:10] High-Risk Management – Brittany talks about high-risk management by relating some of her personal experiences.
[10:34] Reasons – Brittany outlines why she believes a paperless office is necessary. She further elaborates on how she supervises contractors who provide paper invoices. Additionally, she discusses if she utilizes paper for anything in her office.
[19:10] Trello – We examine the usefulness of Trello for handling property management tasks and other applications and platforms.
[32:51] First Step – Brittany describes the first recommendation she would make to someone who desires to be paperless.
Resources:
Connect with Brittany:
LinkedIn: linkedin.com/in/brittany-trefort-110230220/?trk=people-guest_people_search-card&originalSubdomain=au
Todays Sponsor is PIRSEE. Making property inspections easier and more accurate
www.pirsee.com
Jordan Dinga, Managing Director at Abode Strata, is the guest on today's episode of PM Collective. Abode is a company specializing in Strata Management that assists property owners, investors, tenants, and Strata Councils in the upkeep of well-managed and compliant buildings. Jordan has worked in the real estate market for the past seven years. Also, he was one of the first two individuals in Western Australia to earn a Cert IV in Strata Community Management. In today's episode, Jordan reveals three top tips for property managers to comprehend and be aware of when working with strata managers.
[01:14] First Tip – Jordan begins the conversation by providing his first and foremost piece of advice for property managers.
[08:00] The Future - Jordan shares his predictions for the future of strata management. Also, he further shares his views on the impending retirement of older strata management professionals and the consequences of their absence.
[10:31] Recruitment - Jordan expresses his opinion on whether or not young people are becoming strata managers while discussing the recruitment aspect.
[13.51 Second Tip - Covering a wide range of opinions, Jordan gives the second piece of advice that property managers should grasp and be familiar with when working with Strata managers.
[34.46] Dealing with Strata Managers – Jordan provides the final point he wants property managers to learn and be informed of when dealing with strata managers.
Recourses:
Connect with Jordan:
LinkedIn: linkedin.com/in/jordandinga?originalSubdomain=au
Todays Sponsor is PIRSEE. Making property inspections easier and more accurate
www.pirsee.com
Today's episode of PM Collective features Rebecca Halton, director of LJ Hooker City Residential in Perth. Annually, LJ Hooker sells over 40,000 properties worth approximately A$15 billion. Also, it has one of the largest residential sales teams in the market, with 3,200 sales professionals and over 2,000 support staff. In today's episode, Rebecca addresses a highly touchy subject, namely pay raises, and she goes over almost all of the facts associated with this topic.
[00:37] Background – Rebecca begins by discussing her history before delving into some of the admirable practices she consistently demonstrates.
[07:50] Pay Raises – Rebecca elaborates in detail on a wide variety of matters related to the raise in salary.
[17:52] Know Your Value – Rebecca discusses why it is critical for each of us to advocate for ourselves when negotiating raises in compensation.
[22:31] Proper Approach – When it comes to asking for a raise in salary, Rebecca emphasizes the need for an approach that is both proper and sound.
[25:22] Factors - Rebecca explores the variables that should be used to determine an employee's wage. She brings up the idea that employees should be valued for their commitment to the company and their indispensability in the workplace.
[33:45] Conversation – Rebecca encourages listeners to talk with their employer even if they don't feel prepared, but they want to know how a pay raise can occur.
[38:24] Never Wait – Using her experiences as an example, Rebecca outlines why it is counterproductive to wait for performance assessments or for the employer to increase compensation.
Resources:
Connect with Rebecca:
LinkedIn: linkedin.com/in/rebecca-freeman-ceo/?originalSubdomain=au
The Leadership Conversations Podcast
Leaders from around the world share leadership stories and how they got where they are.
Listen on: Apple Podcasts Spotify
This weeks sponsor is On Tap Plumbing & Gas - 24/7 Plumbing servicing all of Perth from Mandurah to Two Rocks.
www.ontapplumbinggas.com.au
6206 6888
Today's episode of PM Collective features Rebecca Halton, director of LJ Hooker City Residential in Perth. Annually, LJ Hooker sells over 40,000 properties worth approximately A$15 billion. Also, it has one of the largest residential sales teams in the market, with 3,200 sales professionals and over 2,000 support staff. In today's episode, Rebecca addresses a highly touchy subject, namely pay raises, and she goes over almost all of the facts associated with this topic.
[00:37] Background – Rebecca begins by discussing her history before delving into some of the admirable practices she consistently demonstrates.
[07:50] Pay Raises – Rebecca elaborates in detail on a wide variety of matters related to the raise in salary.
[17:52] Know Your Value – Rebecca discusses why it is critical for each of us to advocate for ourselves when negotiating raises in compensation.
[22:31] Proper Approach – When it comes to asking for a raise in salary, Rebecca emphasizes the need for an approach that is both proper and sound.
[25:22] Factors - Rebecca explores the variables that should be used to determine an employee's wage. She brings up the idea that employees should be valued for their commitment to the company and their indispensability in the workplace.
[33:45] Conversation – Rebecca encourages listeners to talk with their employer even if they don't feel prepared, but they want to know how a pay raise can occur.
[38:24] Never Wait – Using her experiences as an example, Rebecca outlines why it is counterproductive to wait for performance assessments or for the employer to increase compensation.
Resources:
Connect with Rebecca:
LinkedIn: linkedin.com/in/rebecca-freeman-ceo/?originalSubdomain=au
The Leadership Conversations Podcast
Leaders from around the world share leadership stories and how they got where they are.
Listen on: Apple Podcasts Spotify
This weeks sponsor is On Tap Plumbing & Gas - 24/7 Plumbing servicing all of Perth from Mandurah to Two Rocks.
www.ontapplumbinggas.com.au
6206 6888
Alayne Meyer-Shaw, Licensed Head of Department - Property Management at HKY Real Estate, is the guest on today's episode of PM Collective. Alayne is a qualified real estate professional as she has a Sales and Property Management license and a Diploma in Property (Agency Management). Given that Alayne has spent most of her life in Perth, she is well-equipped to assist her clients and eager to share her extensive knowledge of the area. In today's episode, she discusses the experience and knowledge she gained along the route to becoming the licensed property management director at HYK Real Estate with listeners.
[00:54] Alayne's Views - After briefly describing her role as Head of Property Management, Alayne responds to whether homeowners quickly purchase the available properties in her region.
[04:19 Growth - Alayne outlines a number of the activities she is currently engaging in that contribute to the development of the business.
[11:08] Choice – We have a conversation on the significance of having faith in the property manager and the ability to choose the property manager.
[17:08] Alayne's Story – Alayne describes how she got her start in the real estate business and how she has progressed to her current position.
[24:55] Alayne's Work – Alayne provides a comprehensive explanation of her job role, elaborating on the followed procedures and practices.
[28:57] BDM - Alayne discusses the optimum timing at which she would bring on a full-time business development manager into the business.
Resources:
Connect with Alayne:
LinkedIn: linkedin.com/in/alayne-meyer-shaw-3b70aa174/?originalSubdomain=au
Website: hky.com.au/team/alayne-meyer-shaw/
This weeks sponsor is On Tap Plumbing & Gas - 24/7 Plumbing servicing all of Perth from Mandurah to Two Rocks.
www.ontapplumbinggas.com.au
6206 6888
Today's episode of PM Collective features Carmen Lia from Lister Estate Agents in Springwood. Carmen is a senior property manager, licensed real estate agent, and real estate trainer. She began her career in sales administration and soon advanced to become a licensed real estate agent and senior property manager. In today's episode, she shares her perspective on how property managers may raise the standard of their career, delving into several recommendations and techniques for accomplishing it.
[00:36] Background - Carmen outlines how her career has progressed thus far and how sales and property management operations take place in her company.
[03:20] Sales and Property Management - Carmen expresses her thoughts on how the sales and property management departments should collaborate.
[09:38] Raising the Bar – Carmen shares her perspective on raising the bar for property managers.
[18:16] Social Media - Carmen elaborates on social media's role in the company's sales and property management operations and how it can be used to improve the standard of property managers.
[20:09] Develop Yourself - Carmen provides an overarching description of improving property management by emphasizing the concepts like social responsibility and personal branding.
Resources:
Connect with Carmen:
Facebook: facebook.com/carmenliarealestateservices/
Instagram: instagram.com/carmenliarealestateservices/
Email: mailto:liapropertyservices@gmail.com
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Ali Ringuet from Orana Property appears on today's episode of PM Collective. Ali has worked in every aspect of the property management industry for over ten years. She has been nominated for the REIWA Accolades for Excellence -Business Development Manager, recognizing her considerable expertise and work ethic. In today's episode, she discusses several elements of establishing and expanding a firm through acquisition.
[00:22] Background – Ali explains her background and her organization's business approach, stating their most recent portfolio of over 85 properties.
[04:32] Internal Image - Ali discusses the internal appearance of acquisition for someone who has never purchased a portfolio. In addition, she discusses the importance of some specific considerations and how integration occurs in such situations.
[08:36] Rent Rolls – Ali shares her perspective on rent rolls and pertinent tactics.
[14:47] Ideal Point - Ali describes the point where she believes it would be optimal to cease all acquisitions and focus solely on organic growth. Moreover, she describes her perception of the frequency of approaching acquisitions.
[24:12] Tips – Ali provides various concerns she believes one should have before acquiring a portfolio. In addition, she gives some extra advice that every business owner should remember.
Resources:
Connect with Ali:
LinkedIn: linkedin.com/in/ali-ringuet-b6334715b/
The preferred electrician from Perth Property Managers
https://www.responseelectricianperth.com.au
Today's episode of PM Collective features Vi Nguyen from First National Real Estate Genesis. Vi has a comprehensive understanding of the local market and a unique grasp of all elements of the business, including property management, leasing, and sales. Throughout today's conversation, Vi discusses her hybrid property management and sales role.
[00.54] Background - Vi describes her career in the real estate industry thus far, where she has held several roles. In addition, she describes how her personality aligns with her job role.
[03:59] Work - Vi elaborates on her work. Further, she discusses how she manages her several job roles and how she anticipates her work to develop.
[06:58] Office Setup - After answering whether she would handle a sales request from a landlord on her own, Vi explains her working environment.
[09:37] Advice – Vi gives guidance to a property manager who wants to begin a career in sales.
[10:35] Marketing - Vi explains what she does for marketing from a property manager's perspective.
[13:47] Goals - Vi expresses her aspirations unrelated to her current job roles and her interest in commercial properties.
Resources:
Connect with Vi:
LinkedIn: linkedin.com/in/vi-nguyen-4b8295119/?originalSubdomain=au
Instagram: instagram.com/veveeee/?hl=en
Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service
www.propertyassistwa.com.au
Liana Fillipone, The Property Project's New Business/Department Manager, is featured in today's edition of PM Collective. Throughout today's conversation, Liana shares her views and experiences on various customer engagement mechanisms and platforms.
[00:22] Liana's Journey – Liana explains how she entered the property management sector and describes her work to date.
[09.27] Cold calling – Liana shares her perspective on cold calling. In addition, we address the importance of AI from a sales standpoint.
[16:31] More Ways - We talk about the effectiveness of letterbox flyers and door-knocking in reaching out to people.
[22:02] Social Media Presence – Liana discusses the social media platforms she utilizes more for her work, and we discuss how social media may be used to interact with people more frequently.
[37:48] Marketing Methods – We delve further into a variety of other marketing techniques and discuss their efficacy.
Resources:
Connect with Liana:
Instagram: instagram.com/liana_filippone/?hl=en
LinkedIn: linkedin.com/in/liana-filippone-397802125/?originalSubdomain=au
Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service
www.propertyassistwa.com.au
Today's edition of PM Collective features Lisa Grey from Business Development and Account Management of Affordable Staff. Throughout the conversation, Lisa addresses several concerns regarding the integration of VAs into the property management and sales sectors in detail with clear explanations.
[00:30] Lisa's work - While sharing her background, Lisa outlines her work related to offering virtual assistants at Affordable staff. Moreover, she points out why virtual assistants must be regarded as staff employees within the company's culture.
[06:05] VAs - Lisa discusses the simplicity of integrating virtual assistants into the existing business culture. In addition, she provides an overview of the process of onboarding VAs.
[11:06] Common Tasks – Lisa describes the most general application of a virtual assistant in an office. Also, she discusses the optimal placement of VAs within firms.
[17:01] New People – We explore the effect of Vas on the influx of new persons wishing to enter the space.
[20:43] Benefits - Lisa demonstrates how companies can benefit from virtual assistants and whether they can utilize them part-time or only full-time.
Resources:
Connect with Lisa:
Website: affordablestaff.com.au
Contact Number: +61 0490839000
www.sgua.com.au
Today's episode of PM Collective features Adam Scott who began his career in the new homes and building industry, and through this, the desire to sell and manage properties became his career goal.
After moving into the real estate industry more than 10 years ago, he has worked his way up to becoming a qualified and well-regarded Senior Property Manager and Sales Representative. Having operated throughout the various regions of Western Australia, he has developed broad experience and knowledge of both the sales and rental markets.
[00:25] Adam's Background - Adam recounts how his profession moved to real estate and what drove him into sales as he reflects on his path to date.
[07:29] Edison Property - Adam describes Edison's culture and organizational structure, explaining how such features distinguish the company from its competitors and make it brilliant.
[11:13] Commercial Management – We discuss our perspectives on commercial management.
[13:48] Younger Generation – We explore the younger generation's behavior in property management.
[16:07] Mentorship – Adam outlines his mentorship experience and emphasizes the significance of mentorship.
[23:11] Enter and Continue – Adam responds to whether he would deal with a property management question or appraisal as a property manager required during sales.
[24:10] Hybrid Roles – While discussing the possibility that the property manager managing a small portfolio and a sales function could be a hybrid role, Adam shares his ideas on hybrid roles.
Resources:
Connect with Adam:
LinkedIn: linkedin.com/in/adam-scott-6a930a80/?originalSubdomain=au
www.sgua.com.au
Kiera Cross, Franchise Group Coordinator at InspectRealEstate, features today's episode of PM Collective. Throughout the conversation, Kiera shares how she helps her clients climb higher on the success ladder by integrating technology into their property management businesses while tackling various essential aspects of the topic based on her years of expertise and industrial experience.
[00:22] Kiera's Story – Kiera describes her background and how it supports her to excel in her current position. Moreover, she explains why she decided she no longer wanted to be a property manager and moved into the IT sector.
[05:29] Employment Shortage – Kiera covers the employment shortage of property managers and the strategies to counteract this situation while explaining burnout in property managers.
[08:40] Technology for Real Estate – Kiera mentions how technology is applied in real estate, sharing how they use numerous tools, including databases, to make their work more accessible and efficient.
[17:57] Missing Points – Kiera outlines some other factors she has observed that people are missing or not utilizing to their full potential in property management.
[22:10] BDM – We explore how technology can be integrated with the BDM team and several facets of BDM, including how it becomes a growth channel combined with technology.
Resources:
Connect with Keira:
LinkedIn: linkedin.com/in/kiera-cross-5b173441/?originalSubdomain=au
www.sgua.com.au
Stephanie Reid, Business Development Manager at Rental Management Australia, joins today's episode of the PM Collective podcast to discuss the healthy and competitive work of the business development manager. Stephanie has over 15 years of experience working with a diverse client and customer base, specializing in event and project management. Also, she has a demonstrated track record of addressing, comprehending, and developing customer relationships to source the best candidates to meet client objectives. Moreover, she was named "International Property Manager of the Year 2017" by Professionals Real Estate and was a finalist for the 2019 REB Women in Real Estate Awards.
[00:59] Stephanie's Background – Stephanie mentions how she became involved in real estate and some of her traits.
[06:02] Transfer Management – Stephanie addresses transfer management from her perspective.
[10:14] BDM - Stephanie weighs in on the terms "healthy" and "competitive" BDM.
[14:12] Referral Networks - Stephanie shares her experiences with referral networks and affiliates and the effort she expended to preserve those ties.
[25:02] More Options – Stephanie explains several points for anyone looking to accelerate their growth.
Resources:
Connect with Stephanie:
LinkedIn: linkedin.com/in/stephanie-reid-25758163/
www.sgua.com.au
Andrew Russell, Commercial Property Manager & Business Development Manager at Mark Hay Realty Group, joins today's episode of PM Collective to share his perspective on commercial property management, explaining what it entails and why it is a feasible alternative for a property manager in need of a break.
[00:22] Andrew's Background – Starting the conversation, Andrew shares his background. Moreover, he outlines his perfect day and how he divides his time.
[03:36] Commercial BDM – Andrew speaks about the role of commercial BDM. Moreover, he discusses whether commercial management is easier for a property manager than residential.
[06:31] Commercial Tenants – Andrew explains the issues why a commercial tenant would need to contact the owner or agency.
[07:40] How Many - Andrew mentions what would be considered a good portfolio for a commercial manager to handle.
[09:03] Wages - Andrew agrees that commercial property managers are compensated more than residential property managers. Also, he expresses his opinion that commercial management would be an excellent alternative if a residential property manager is experiencing burnout.
[17:49] Management Transfer - Andrew describes how he performs the management transfer procedure.
[19:41] Lead Generation – Andrew discusses the source of his new commercial or residential leads.
Resources:
Connect with Andrew:
LinkedIn: linkedin.com/in/andrew-russell-34375730/?originalSubdomain=au
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Lauren Burton, Property and Business Development Manager at Ray White Applecross, features today's episode of PM Collective. Starting her career in Real Estate over seven years ago, Lauren's passion for the profession has developed significantly. Lauren has worked in both Residential and Commercial Property Management; thus, her understanding of the sector is extensive. Throughout today's conversation, Lauren offers her expertise and experience regarding the usage of two project management software, PropertyMe, and Property Tree, discussing the capabilities, benefits, and drawbacks of both.
[00:27] Lauren's Background – Lauren mentions how she made her way to where she is today in her career in property management.
[03:28] Property Tree & PropertyMe - Lauren shares her thoughts and experience with two property management software, Property Tree and PropertyMe.
[06:34] Features – Lauren describes the features and capabilities of PropertyMe pertaining to inspection, maintenance, and renters.
[16:40] Integrated Approach – Lauren emphasizes the integrative approach she strives for by listing many advantages and disadvantages of each property management tool.
[25:46] Extra Fees – Lauren demonstrates how to submit additional fees that are not deducted automatically by the app.
[34:26] Lauren's Choice – Lauren discusses the differences between PropertyMe and Property Tree and why she picked Property Tree over PropertyMe.
Resources:
Connect with Lauren:
LinkedIn: linkedin.com/in/lauren-burton-80a3bb192/?originalSubdomain=au
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Customer service and customer experience are vital parts of almost any business. However, in the real-estate business, we frequently consider it from the perspective of owners and property managers. Kaylee Ferguson, The Property Exchange's Head of Property Management, joins us on today's episode of PM Collective to discuss the tenants’ side of customer service and its necessity.
[00:36] Kaylee's Background – Kaylee starts the conversation by sharing her background.
[01:21] Customer Service - Kaylee expresses her thoughts about customer service with a tenant-centric approach.
[04:10] Kaylee's Experience – Kaylee describes her experience with returning renters and the landlords, perhaps the finest compliment someone could receive.
[06:28] Final Bond Inspection - It is possible to do a final bond inspection with issues and resolve them quickly. Kaylee outlines how her property managers would approach this matter fairly.
[12:16] Charges - Kaylee shares their perspective on charges and their rationale in her firm.
[16:21] Routine Inspection – Kaylee discusses the importance of routine inspection and how her firm conducts it.
[19:38] Final Inspections – Kaylee illustrates the reasoning behind having two individuals inspect a final bond.
[22:17] Portfolio – Kaylee explains her company's portfolio strategy.
[25:39] Culture – Kaylee addresses her firm's culture in terms of team building and collaboration.
Resources:
Connect with Kaylee:
LinkedIn: linkedin.com/in/kaylee-ferguson-7986031a3/
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
This week on the PM Collective podcast, we’re joined by Lachlan Turner. Throughout this episode, Lachlan discusses the expertise and experience he has gained thus far in his career related to property management.
[00:40] Story of Lachlan - Lachlan discusses his background and career, where he is today, and what motivated him to choose a career in property management rather than sales.
[04:56] Ideal Weeks – Lachlan outlines the concept of ideal weeks and how it affects their work while discussing his workplace setup in terms of the portfolio.
[10:10] Social Media Channels– Lachlan shares his thoughts on social media platforms and how he uses them.
[12:12] COVID's Impact - Lachlan outlines how his work has been affected by COVID and the changes that have occurred over the previous year or two.
[16:16] Technology- Lachlan dives deep into how he employs technology in his job.
[18:09] The Future - Lachlan shares his take on how the future of property management will be shaped by new trends that we’re seeing now.
Resources:
Connect with Lachlan:
LinkedIn: linkedin.com/in/lachlan-turner-851791a/
Instagram: instagram.com/adelaidepropertymanager/
Mentioned in the episode:
Key management and the Future of it with Cam Ewers: podcasts.apple.com/us/podcast/key-management-and-the-future-of-it-with-cam-ewers/id1517181470?i=1000549434760
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Shannon Welch, Owner, and Director of Property Assist Western Australia, joins us on today's episode of the PM Collective podcast. Shannon assists property managers with property condition reports, routine inspections, final bond inspections, and anything else that can alleviate some of the day-to-day tasks of a property management business. Reflecting on her knowledge and skills gained along the way, Shannon addresses top three mistakes people make in property management and a few faults they do on inspections.
[02:47] Benchmarking – Shannon shares her take on the first mistake rookies make, which is not benchmarking against others but only within their own office.
[05:19] Words – Shannon discusses a few terms they avoid when completing property condition reports for agencies.
[09:31] Self Educating – Shannon mentions rookies' unwillingness to self-educate as the second rookie mistake.
[16:22] Solution-Focused – As the third working mistake made by rookies, we explore the need to have a solution-focused approach with both the employer and the clients.
[23:34] Bonus Tips - Shannon points out several other faults that novices make when performing routine inspections.
Resources:
Connect with Shannon:
LinkedIn: linkedin.com/in/shannon-welch-62b7b8a6/
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Finding support, community and mentorship can always result in better strategies and greater outcomes in any profession. That applies to property management as well. In today’s episode of the PM Collective podcast, we invited Katrina Tarrant, the CEO of Harcourts NSW/ACT to talk about how to find strategy and support within your business. Throughout the episode we talk about several aspects of building strategy and community within organizations.
[00:46] Getting to Know Katrina – We start the conversation with a brief look at Katrina's background, how she got into real estate and the path to becoming a CEO.
[04:48] Real Estate Portfolio – Katrina shares her thoughts on what it was like to sell her real estate portfolio and how she packaged it in a specific way instead of selling it as a whole.
[09:005] Operation Strategy – How Katrina’s operations are arranged and the different professional roles in her business structure.
[13:12] Community and Mentors – Katrina shares her thoughts on how property managers could benefit from the support from community, mentors and coaching.
[19:30] Managing Capacity – Things property managers should consider when planning their workload and the capacity to handle properties.
[25:03] transparency – Katrina dives into the value of having transparent conversations inside of a business, starting at the top level with business owners down to the most junior people.
Resources:
Connect with Katrina
LinkedIn: linkedin.com/in/katrina-tarrant-a1b10ab9
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
In today's episode of the PM Collective podcast Cara De Buelle, Licensee at Professionals Stirling Clark & Co-Founder of Property Performance Stars, joins us to share her experience and expertise on creating trust between sales and property management. Cara began her real estate profession at the age of 19, and she joined the Professionals Team in 2007 as assistant to the Licensee/Director. Throughout the episode, Cara shares her extensive marketing and sales experience in all aspects of real estate transactions, from appraisals to sales to settlement care and customer satisfaction.
[00:28] Background – Cara describes how she got started in real estate and where she is now.
[03:58] Property Management and Sales – Cara shares how she maintains a good balance between property management and sales and manages the duties of each of her roles.
[08:24] Merging Departments - Cara outlines the process she used to merge the sales and property management departments and some of the benefits she realized.
[12:23] Managing teams - Discussing the composition of her teams and how they hold meetings with them, Cara explains how she manages her teams.
[18:33] Mental Health And Burnout – We discuss the role of mental health in property management and real estate.
[20:58] Challenges – Cara mentions how she deals with the difficulties she encounters in conducting her work.
Resources:
Connect with Cara:
LinkedIn: linkedin.com/in/cara-de-buelle/
Website: stirlingclark.com.au/real-estate/profile/125377/cara-de-buelle/
Facebook: facebook.com/ProfessionalsStirlingClark/
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Keryn Rose, an Energy Healer who assists people in reconnecting with themselves, joins us on today's episode of the PM Collective podcast. She fosters internal harmony and balance through energy healing, alleviates tension, and supports the body's inherent ability to recover. In addition, Keryn has deep expertise in dealing with children and people struggling with various difficulties relating to relationships, health and well-being, and finances. Throughout today's episode, she discusses how property managers may successfully manipulate energy to obtain the best results.
[01:03] Kerryn's Story - Keryn discusses her background, describing what she does now and in the past.
[05:55] Consciousness – Keryn shares her thoughts on consciousness and its significance.
[10:24] Connection of Energy – Keryn explains the link between the power of the living and nonliving objects in the environment and how property managers should utilize this energy interaction.
[25:28] Tips and Tricks - Keryn emphasizes the value of gratitude and offers numerous ways for increasing one's consciousness.
[35:15] Solfeggio Frequencies – Keryn expands on the concept of energy by outlining the impact of energy emitted by noises and colors in our surroundings.
Resources:
Connect with Keryn:
LinkedIn: linkedin.com/in/keryn-rose-98a5ba1a1/
Website: www.kerynrose.com.au
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Taking advantage of tax depreciation is one of the ways property owners can increase their return on investment for a property. This week on the PM Collective podcast, we’re joined by Kristian Jeromson, Principal - Asset Reports Quantity Surveyors at Asset Report. Throughout the episode, Kristian shares his wisdom on how property owners can take advantage of tax depreciation, how property managers can help their clients increase their ROI by guiding them to be mindful about tax depreciation, and more.
[00:50] Tax Reporting – Kristian dives into the conversation with some insights about the trends among landlords in terms of tax reporting.
[04:55] Communicating With Owners – We dive deep into how property managers may approach communicating with property owners about tax-related matters.
[09:20] Being Proactive – How property managers can proactively spread awareness among property owners about their tax depreciation schedule.
[12:30] Value of Tax Planning – Why property owners should pay close attention to their tax depreciation schedule and some of the benefits they can get from it.
[18:15] Demonstrating Value – What property managers and business development managers can do to demonstrate value to their clients.
Resources:
Connect with Kristian
LinkedIn: linkedin.com/in/kristian-jeromson-ba7bab58
Website: www.assetreports.com.au
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Michelle Ralph, Licensee at Abode Real Estate and Founder of Woman Up, joins us on today's episode of the PM Collective podcast. Michelle has over a decade of experience in the real estate sector, including residential, commercial, development, and off-the-plan sales, as well as important leadership roles in numerous agencies. Throughout the episode, Michelle shares her expertise and knowledge about the importance of a mentor and why we should connect more with one another.
[00:36] Background – Michelle provides a brief history of herself, her career path, and her current position.
[02:56] Sales and Property Management – Michelle expresses her thoughts on sales and property management.
[06:54] Woman Up – Michelle discusses her work with the woman up initiative and the importance of such programs.
[10:56] Networking – Michelle points out the importance of networking and community building, as well as the difficulties inherent in this process.
[18:27] Mentors and Mentees – Michelle delves deeply into the mentorship relationship and explains how it benefits both parties.
[24:57] Finding the Mentor – Michelle outlines how to develop a mentorship relationship by sharing her personal experiences.
[31:50] New Heights - Michelle shares how to determine the optimal time to move forward.
Resources:
Connect with Michelle:
LinkedIn: linkedin.com/in/michelle-ralph-79268135
Instagram: instagram.com/michelleralph_abode/?hl=en
Facebook: facebook.com/michelleralphabode/
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Sara Young, Western Australia Director at Coronis Group and a property management professional, joins us on today’s episode of the PM Collective podcast. She has assisted in relieving the tension of thousands of landlords in Western Australia over the last 18 years. Sara has accomplished this as a property manager, real estate business owner, licensee, Head of Property Management, and other real estate leadership positions. Also, she has assisted business owners in growing their rent rolls, streamlining procedures, creating happier teams, and increasing revenues. Throughout the podcast, Sara discusses her insights and experience about the independent life of a property manager with Coronis.
[00:29] Background – Sara discusses her previous career path and where she is as of now.
[02:59] Coronis – Coronis is Queensland’s largest independent real estate. Sara tells the company’s narrative and how it came into existence.
[06:59] Coronis Model – Sara discusses why the Coronis approach is unique compared to others.
[10:30] Benefits – Sara highlights the model’s functions, network, and structure, as well as the advantages of the model they are adopting, such as flexibility and work-life balance.
[15:44] Future of Rent Rolls - Sara presents her predictions for the future of property management and rentals.
[19:40] Exit Plans – Sara explains available options as exit plans for people who join Coronis and want to leave.
[20:05] Not Coronis – Sara outlines the kind of people for whom Coronas might be unsuitable.
[22:05] The Property Manager- Sara discusses whether property managers are required to do triennial inspections.
[31:14] Tips - Sara delivers some pointers to anyone considering beginning their own business in the next three to five years.
Resources:
Connect with Sara:
LinkedIn: linkedin.com/in/sara-young-b8591738/
Website: www.coronis.com.au
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
In today’s episode of the PM Collective podcast, we’re joined with Mark Hay, the founder of Mark Hay Realty Group. Mark started his real estate career at the age of 18 with his first property investment and since then, Mark has been in the industry over 30 years. With his team, Mark specializes in property investment, development, commercial, rural, leasing, management and overall portfolio wealth creation. Throughout the episode, Mark shares his wisdom on numerous areas of running a real estate business, and some key pieces of advice that help real estate professional be happier and more meaningful in their profession.
[01:07] Mark’s Background – We start the conversation with a brief look at the progression of Mark’s career and what led him to start his own business.
[03:32] Staffing – In any type of business, making staff a higher priority always translates to better quality of business in the long run. We dive into some of the staffing-related practices Mark follows in his business that have contributed to the success of his company.
[09:22] Flexibility – As the effects of the pandemic are gradually fading, lots of companies are considering whether they want to keep flexibility continuously into the future as a part of their culture. We dive deep into how Mark Hay Realty Group is approaching this issue.
[11:30] Common Mistakes – Some of the common mistakes that managers make when it comes to staffing-related issues and how to avoid these mistakes.
[14:52] Appreciation of Work – Different ways employees feel appreciation at work and how appreciation of work translate into a better work environment.
Resources
Connect with Mark:
LinkedIn: linkedin.com/in/markhaymhrg
Website: www.markhay.com.au
Mentioned in the Episode:
The Five Languages of Appreciation in the Workplace: Empowering Organizations by Encouraging People
goodreads.com/book/show/11259079-the-five-languages-of-appreciation-in-the-workplace
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Alan Baxendale is a leading agent in Perth who holds a position of both BDM & Leasing Consultant.
Both positions complement each other so it is no surprise that this works well in their office.
Naturally most offices would split the role and have a separate person who does BDM and another who does Leasing but I would encourage looking outside the box at this hybrid position and the benefits that it comes with.
If you are wanting to ask Alan more details on how this works he is happy for you to call him 0407 832 235
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
This was a fun podcast! Cam Ewers from Pure Leasing in Perth and I talk about how key management has evolved over the years, and how many office are probably still doing it the old school way.
We talk about the latest trend for key management and you get an insight into our brainstorming about some pretty awesome ideas for for the future.
I hope you enjoy the listen, and head over to www.pmcollective.com.au to find out more about our memberships
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Yes we did it! We had "the" discussion about how to approach your staff to find out their vaccine status and how to manage the team with their different perspectives.
Our disclaimer is always to follow Government guidelines but this is just a general chat in nature to get you thinking about questions that could arise.
Ella Burke is a HR Specialist and Founder of Employii who can assist with an HR auditing or help you need within your office.
Expert HR Advice (employii.com.au)
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Alba Gomez is a Personal brand and Presence Coach and does 1: 1 Coaching and in house training for teams.
How you are perceived is how our clients gain trust and this is why first impressions count so much.
I hope you enjoy the listen!
For more information on our memberships visit www.pmcollective.com.au
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
There are a huge range of different coaching programs available in Australia.
On this podcast with Deniz Yusuf we talk about
How do we know when we need one?
Who should pay for it? Employer or Employee
Some script ideas if you have a boss that doesn't want to pay for it
Some ideas of self development that don't cost you a thing
Deniz Yusuf is an International Property Management Trainer - Deniz Yusuf | International Property Management Trainer Speaker (inspiredgrowthtraining.com)
If you are interested in The Happy Property Manager membership visit www.pmcollective.com.au
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Corrine Forsyth from Ray White Beenleigh shares a personal story of what burn out looked like for her and why now she has strict boundaries for her and her team.
Some great tips for property managers in this episode.
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Beau Geerlings is a leading BDM at Attree Real Estate in Perth. We talk about his career in real estate and how being thrown in the deep end has fast tracked his career.
PM Collective is an influential platform supporting property managers all over Australia become happier in the industry.
To find out more about our memberships, visit www.pmcollective.com.au
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
The property management role is full of conflict. That is our job. This is what we get paid to do. Manage problems and conflict.
We are also not trained in this enough, for some it comes naturally in "arguing productively" and others they learn how to do it over time.
I agree that the word "argue" is not necessarily the correct term, but it simplifies my message to all property managers. Don't take it personally and really try and understand where all parties are coming from with their side of the story.
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
PM Collective
An influential platform for the Property Management industry focusing on collab training and support
PM Collective is an influential platform that encourages collaboration not competition for the property management industry with a mix of social connections, events and podcasts.
Today we speak to Kylie Walker about the dangers of stress on the body.
Hosted by Ashleigh Goodchild www.ashleighgoodchild.com.au
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
PM Collective is an influential platform that encourages collaboration not competition for the property management industry with a mix of social connections, events and podcasts.
Today we speak to Kenslee Oxley about the best way to stay in touch with your team and clients while on maternity leave.
Hosted by Ashleigh Goodchild www.ashleighgoodchild.com.au
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
PM Collective is an influential platform that encourages collaboration not competition for the property management industry with a mix of social connections, events and podcasts.
Today we speak to Department Manager, Sam Riley.
Hosted by Ashleigh Goodchild www.ashleighgoodchild.com.au
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
PM Collective is an influential platform that encourages collaboration not competition for the property management industry with a mix of social connections, events and podcasts.
Today we speak to Hermione Gardener.
Hosted by Ashleigh Goodchild www.ashleighgoodchild.com.au
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
PM Collective is an influential platform that encourages collaboration not competition for the property management industry with a mix of social connections, events and podcasts.
Today we speak to Kelly Jonson.
Hosted by Ashleigh Goodchild www.ashleighgoodchild.com.au
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
PM Collective is an influential platform that encourages collaboration not competition for the property management industry with a mix of social connections, events and podcasts.
Today we speak to Hannah Welburn who's here to talk about the best ways to disconnect from work life.
Hosted by Ashleigh Goodchild www.ashleighgoodchild.com.au
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
PM Collective is an influential platform that encourages collaboration not competition for the property management industry with a mix of social connections, events and podcasts.
Today we speak to Jayde Stuart who's here to talk about the crippling effects self doubt can have on your career.
Hosted by Ashleigh Goodchild www.ashleighgoodchild.com.au
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
PM Collective is an influential platform that encourages collaboration not competition for the property management industry with a mix of social connections, events and podcasts.
Today we speak to Hayley Ripper who's here to tell us about the appropriate times to utilise a temp property manager.
Hosted by Ashleigh Goodchild www.ashleighgoodchild.com.au
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
PM Collective is an influential platform that encourages collaboration not competition for the property management industry with a mix of social connections, events and podcasts.
Today we speak to Jo Saunders who's here to tell us all the 3 key steps to creating the ultimate Linkedin profile.
Hosted by Ashleigh Goodchild www.ashleighgoodchild.com.au
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
PM Collective is an influential platform that encourages collaboration not competition for the property management industry with a mix of social connections, events and podcasts.
Today we speak to Michelle Rigg who's here to tell us all about how to be happy as a property manager and thoroughly enjoy your job.
Hosted by Ashleigh Goodchild www.ashleighgoodchild.com.au
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
PM Collective is an influential platform that encourages collaboration not competition for the property management industry with a mix of social connections, events and podcasts.
Today we speak to Kylie Walker who's here to tell us all about the best way to market your property management company to your ideal client.
Hosted by Ashleigh Goodchild www.ashleighgoodchild.com.au
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
PM Collective is an influential platform that encourages collaboration not competition for the property management industry with a mix of social connections, events and podcasts.
Today we speak to Kristen Porter who's here to tell us all about the legal (and beneficial) sides of utilising direct electronic mail.
Hosted by Ashleigh Goodchild www.ashleighgoodchild.com.au
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
PM Collective is an influential platform that encourages collaboration not competition for the property management industry with a mix of social connections, events and podcasts.
Today we speak to Janine Leafe who's here to tell us how to build a reliable reputation as a property manager.
Hosted by Ashleigh Goodchild www.ashleighgoodchild.com.au
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
PM Collective is an influential platform that encourages collaboration not competition for the property management industry with a mix of social connections, events and podcasts.
Today we speak to Ryan Mitchell who is Australia's Property Manager of the Year and in this episode we dive into all of the benefits that come along with this prestigious title.
Hosted by Ashleigh Goodchild www.ashleighgoodchild.com.au
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
PM Collective is an influential platform that encourages collaboration not competition for the property management industry with a mix of social connections, events and podcasts.
Today we speak to Michael Williams who is going to be diving into the world of reviews.
Hosted by Ashleigh Goodchild www.ashleighgoodchild.com.au
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
PM Collective is an influential platform that encourages collaboration not competition for the property management industry with a mix of social connections, events and podcasts.
Today we speak to Sam Sharman who is a Google Reviews expert. She will be diving into the benefits of good Google reviews and how to attain them.
Hosted by Ashleigh Goodchild www.ashleighgoodchild.com.au
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
PM Collective is an influential platform that encourages collaboration not competition for the property management industry with a mix of social connections, events and podcasts.
Today we speak to Antonio Cucciniello who is a Real Estate Investor who helps beginner investors buy their first investment property. He is also the face of the TikTok channel "Investarters" and in this episode teaches us how he grew his platform to over 120 thousand followers.
Hosted by Ashleigh Goodchild www.ashleighgoodchild.com.au
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
PM Collective is an influential platform that encourages collaboration not competition for the property management industry with a mix of social connections, events and podcasts.
Today we speak to Sam Sharman who is the Regional Operations Manager for Peard Real Estate. She is managing a large team and shares her experiences and opinions about flexibility, KPI's, management styles and staff meetings.
Hosted by Ashleigh Goodchild www.ashleighgoodchild.com.au
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
PM Collective is an influential platform that encourages collaboration not competition for the property management industry with a mix of social connections, events and podcasts.
Today we speak to Rebecca Halton who is the CEO of LJ Hooker City Residential & Mandurah. She is managing a large team and shares her experiences and opinions about flexibility, KPI's, management styles and staff meetings.
Hosted by Ashleigh Goodchild www.ashleighgoodchild.com.au
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Welcome to the PM Collective podcast. Designed to create conversations around how other people within our industry are working.
In this episode we talk to Rob Woolmer from LJ Hooker City Residential. They are a large agency with two BDM's. Have a listen to how he prospects, does the handover process and works BDM.
I hope you enjoy the listen !
Hosted by Ashleigh Goodchild | www.ashleighgoodchild.com.au
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
We are shaking things up a bit with the PM Collective podcasts and brining to you a series of podcasts with co-host Vanessa Naso
We will chat with high profile international realtors as they share their tips for success
Alessia Sheglova is a Dubai Realtor from Dacha Real Estate and has a massive social media presence, particularly on Instagram where she has a following of nearly 25,000.
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Part 1: Warm prospecting is my favourite type of prospecting for new business. In this podcast we talk about different ways to get leads and discuss the nitty gritty of BDM including:
Should you send fees over the email.
Prospecting ideas
Referral websites
Thank you to guests Stephanie Reid from Rental Management Australia & Lara Miller from Ray White Fremantle for being guests.
Also special mention to these the following businesses who are supporters of PM Collective and are helping improve our industry:
West Coast Property Training
Asset Reports
Response Electrical
On Tap Plumbing
SGUA Insurance
Longreach Recruitment
Coronis
Inspect Real Estate
Barclays MIS
Realestate.com
My Connect
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
I am very honest when I say, I struggle with allowing staff to work from home.
People can say it is controlling, but there are actually some deeper concerns that I have from a business level.
I had the opportunity to talk with Michelle Rigg about this. She is the General Manager of Rentwest Perth and has really embraced her team working from home.
I loved having some really honest chats with her and for anyone that is wanting to start being flexible, this is a great podcast to listen to.
Love to hear your thoughts and comments ! Don't forget to give me a review if you enjoyed it
Hosted by Ashleigh Goodchild - SOCO REALTY
Guest - Michelle Rigg - RENTWEST
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
This podcast is different to my normal property management content, but still relevant in real estate.
We talk about the importance of leadership and why we should change direction and step outside the norm to get more out of life.
Kate Ruby Aroha @sheleadslive - www.katerubyaroha.com Ashleigh Goodchild @pmcollective_perth - www.ashleighgoodchild.com.au
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
We are living in a times when us women think we can do it all, have kids, maintain a household and work full time.
This podcast was a fun chat with Kasey Williams from SOCO Realty and Shannon Welch from Property Assist.
We chat about getting back into work after having kids (they both have babies), and how we delegate things in our personal life to get shit done.
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Loved chatting to Kasey Williams from SOCO Realty and James Yancazos from Peard Real Estate about why females dominate the property management industry.
While it is very stereotypical to have female property managers, we discuss why this is the case and also the benefits of being a male property manager.
PM Collective is a social and connecting platform for the property management industry to interactive in person and collaborate with each other with casual learning. We host a bunch of regular coffee catch ups, wine dinners and an Annual Summit that focuses on mental health, confidence and nurturing our careers.
Instagram - PM Collective (@pmcollective_perth) • Instagram photos and videos
Facebook - PM Collective | Facebook
Linkedin - PM Collective Perth: Company Page Admin | LinkedIn
Hosted by Ashleigh Goodchild, you can find me online below or at hello@ashleighgoodchild.com.au
Instagram - Ashleigh Goodchild | Perth WA (@perthpropertymanager) • Instagram photos and videos
Linkedin - Ashleigh Goodchild - Property Management | LinkedIn
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
If you are a property manager and constantly feel like you are chasing your tail with your work load then this really practical podcast will give you some insight into how a good ideal week would look like.
It may help you work out where you are spending too much time and put in systems and procedures for this area.
Host - Ashleigh Goodchild SOCO REALTY
Guests - Joe Shannon PEARD REAL ESTATE and Esther Nilson CORONIS
Would love to hear your thoughts !
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
"If we add our own value, we don't have to look for it in an agency"
No one ever grows up wanting to be a property manager, but why is that ? The public perception of our job needs to change and property managers working in the industry need to take some responsiblity for this too.
Esther Nilson from Coronis and Joe Shannon from Peard Real Estate are my two guests as we have a conversation about property management as a career.
www.ashleighgoodchild.com.au
Ashleigh Goodchild
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
This was a fun and light hearted chat with Sam Pyne from On Tap Services & George Bara from Bara Electrical.
These two lead the way with their pro-active support they provide to property managers.
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
At some stage we are all going to want to sell our rent roll. This in depth chat with Mark Sinclair & Lachlan Sinclair discusses everything you should know, and what is happening in the rent roll broking business.
There are things that we should consider NOW to make sure that our portfolio is healthy and sellable at the best possible price and they offer a consulting service to assist with this.
We discuss - who is selling, future thoughts, what makes a good rent roll, what % should your ancillary fees be.
Hosted by Ashleigh Goodchild - www.ashleighgoodchild.com.au
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Robin Ram from Aspire Performance Training chats to us about what we can expect with CPD training in 2021.
We also discuss changes to current Property Diplomas and in house traineeship options for business owners
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Join Ashleigh Goodchild as she hosts a chat with Kara Grant and Alex Tiede from Strata Life WA.
We explore the frustrations between strata managers and property managers and our lack of understanding for each others roles
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Join Ashleigh Goodchild from SOCO Realty and Samantha Sharman from Peard Real Estate as they chat about working mum life in property management and what a flexible work environment looks like in their offices.
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Join Samantha Sharman from Peard Real Estate and Ashleigh Goodchild from SOCO Realty as they discuss the use of automation in property management departments.
Do we use it for our benefit or our clients ?? How is it going to affect the future of real estate
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Ashleigh Goodchild from SOCO Realty & Samantha Sharman from Peard Real Estate chat about outsourcing. How it can be used effectively and our opinion on the future of our role if we outsource too much as a property manager.
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Discussions around practical tips for growing our portfolio and also managing the BDM handover process
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
A lot of real estate agencies are owned by Sales focused reps who can sometimes be so busy selling that they leave the property manager to take control of the department, but this can have it's problems.
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Here are some really interesting thoughts on different property management structures and how they work for different sized rent rolls.
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
I always found it amazing that in real estate, sales reps are so good at glamourising their job and their personal brand, yet property managers don't seem to be as interested.
Personal branding for property managers is one of my passions to talk about and here I share a few simple tips on how I use Instagram for leverage.
Ashleigh Goodchild @perthpropertymanager
0416 352 679
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Kim Coffey from Longreach Recruitment talks about the latest trends in recruitment.
What property managers are looking for and why real estate businesses choose to use a recruiter
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
This topic is always controversial, to be honest, I don't think there is a right or a wrong. What is important though, is that you work for an employer who matches your values with regards to the role as a property manager.
Ashleigh Goodchild, Donna Gordin, Leah Johhnson & Jamie Horner are 4 leaders within the property management industry and discuss their own opinions within their agencies.
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
I speak to Donna Gordin, Leah Johnson and Jamie Horner to discuss changes as a result of COVID.
If you were running an efficient department, there really should not be any huge changes made. The ones we are seeing are: Applications before viewings and reduced office hours.
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Join Ashleigh Goodchild, Jamie Horner, Donna Gordin and Leah Johnson as we share with you how 4 very different real estate offices maintain their office culture.
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au
Episode 1 - Who I am, what I do, why I do it and what you have to look forward to with future chats
Todays sponsor is InspectRealEstate: They are a global software company that specialises in tech solutions for the real estate industry and are one of the most important programs in my business.
Their products are designed by agents & property managers who have been in your shoes, to allow you to be more productive and streamline tasks.
For a free demo, call 1300 942 721 or visit inspectrealestate.com.au