The FABRIC Podcast: Recent Episodes
The Receptionist
On the FABRIC Podcast, we explore what it takes to create a healthy, vibrant company culture at scale. We want to uncover unique and uncommon answers to the question: How do companies of any size create a culture and core values that employees actually live out? In each episode, you'll hear stories and insights from employees of The Receptionist - a bootstrapped, Denver-based software company - alongside insights from employees of companies and experts who have found a way to incorporate Fun, Authentic, Bold, Respectful, Innovative, and Collaborative practices into their everyday work.
In this episode, Michael chats with Acey Holmes, founder of BoredLess, a consultancy that transforms corporate culture and enriches employees through play.
Subscribe with your favorite podcast appIn this episode, I chat with Hilani Ellis, the founder of Exceptional Admins — one of the top resources for people in administrative and executive assistant roles looking to advance their careers and influence.…
Leadership and career coach Meredith Masse joins The FABRIC to discuss how to craft a career that works for you, and what’s more, how to figure out what that actually is.
Introducing Receptful, a visitor management system specifically built and designed for enterprise manufacturing companies.
David Pfosi, Owner of Edge Construction, discusses the intention he brought to crafting the culture at his company in an industry with a reputation for being a bit more gruff and rough.
Entrepreneur Peter Schroeder explains his belief that being financially successful shouldn’t sacrifice his team’s pursuit of bold approaches or healthy boundaries.
The Receptionist President and CEO Andy Alsop is back on the show to cover some significant changes that have occurred in our business over the past few months. As we continue to implement the Entrepreneurial Operating System to its fullest, we're finding ways that our self-implemented process didn't fully align with all that EOS entails.
In this conversation, Gregory Offner shares how he views workplace culture, and why he believe more company leaders need to be intentional about helping their employees find purpose and meaning in their roles beyond the paycheck.
In the first episode of 2024, we welcome yet another new team member to the show, Julia Mawdsley, our customer education specialist. Julia discusses what it's been like coming into a new role as a new team member and how she's helped set expectations.
We're reviewing the year that was 2023 on The FABRIC, including all of the changes we made to the show and the guests we welcomed.
Exploring ways companies can raise awareness about how disabled individuals might experience their workplace and environment.
Company culture can get a bad rap in the business world, often because so few companies do the work to intentionally create it and keep it top-of-mind. Listen to how one organization did it with purpose and intent.
We welcome Andrew Bartlow back to the show for an in-depth and nuanced conversation with our President and CEO, Andy Alsop, about navigating culture and employees through company growth.
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In-person events and conferences are back in a big way after the shutdowns that happened during the COVID-19 pandemic, but with some interesting adaptations. This episode features a conversation with Patrick Casale,…
Andy Alsop, our CEO and President, and Tom Foster, our Director of Sales, join the show to discuss their recent trip to the Entrepreneurial Operating System / Traction conference in Indianapolis, Indiana. The Receptionist is company that follows the EOS model, and it was an interesting experience for Tom and Andy to go to the EOS conference for the first time to bring back ideas of not only what we can further implement but also areas we've fallen short as a self-implemented company. We talk about what all that means for the company, as well as what the future might look like.
Aaron Ferguson is a former product manager who became a leadership coach after years of watching how the things leaders don’t say affect employees’ sense of worth, value, and ability.
Andrew Bartlow joins the show to give his perspective from a 25-plus-year career as an HR executive and consultant.
This episode features a compelling conversation about what it means to be authentically yourself and how to look for and hire for authenticity.
Dr. Daniel Hallak joins the show to talk about what many might see as a necessary evil of the business world — networking.
Raven Lawless, our Customer Onboarding Specialist, shares how the model of Employee Supremacy at The Receptionist has created a higher purpose for her and her role and how she feels valued.
Dr. Joan Fallon discusses her new book "Goodbye Status Quo" and what it means to be in a "seam time" in history.
Rain Hyneman from our Customer Experience team joins Michael in the studio to discuss what Employee Supremacy means to front-line staff working in an organization — customer support — that can sometimes get caught up in Shareholder Supremacy metrics and tactics.
In this episode, we feature Kelly Elise Ulmer, owner of Bloom Counseling and Nutrition in Fort Collins, Colo.
This episode features a conversation with Brooke Bastain, an executive assistant who, as she puts it, sort of "fell into the role" at one of her early employers. But she has since thrived as an executive assistant and is now more than 4 years into her EA position at a Denver-based software company called Conga.
Joe Sanok is the author of the book "Thursday is the New Friday," where he advocates for more of us to find ways to get out of the construct of the typical 9-to-5, 40-hour work week, to create space to be more creative, to launch side hustles, to rejuvenate our minds and bodies, and in the end, actually accomplish more while enjoying our lives.
In this episode, our new Director of Customer Experience, LizAnn Nealing, joins the show for the first time.
Mary Ryan, an executive assistant to the CEO of a company called Lev, wrote a post on LinkedIn recounting an all-too-common interaction with someone who clearly didn’t understand the importance of her role. Her story is a powerful message of...
In this episode, our Director of Marketing, Michael Ashford, chats with Aman Tewolde, one of the first two recipients of The Receptionist's FABRIC Scholarship.
In this episode, Tom and Michael talk through the ins and outs of implementing a visitor management system as more and more companies are returning to the office in some shape or form. Although much has changed over the last 24+ months, many of the benefits that a visitor management system provided in 2019 still are just as relevant today, with some added benefits that were realized during the COVID-19 pandemic.
In the latter half of the show, Tom and Michael take the conversation a bit deeper and dive into how to plan for a return to the office in the most respectful way so that everyone feels safe, seen, and protected.
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We welcome Heather Younger, CEO of an employee engagement consulting and training firm called Employee Fanatix, to the show this episode.
After hearing Heather’s recent TEDx Talk, The Radical Power of Caring…
On this episode, we look back on all we have learned from our first 100 episodes of this podcast and what we’re looking forward to in the future.
No one wants to feel like a robot. Our director of marketing shares examples of how you can make your brand messaging more human.
On this episode, we talk about our experiences with supply chain issues during the pandemic.
On this episode, we share real stories about why employee supremacy is the only way to be an employee-centered company.
On this episode we’re talking about why it’s important for companies to be clear on their values.
John Ryan Kelley is a Registered Representative and Financial Advisor of Park Avenue Securities LLC (PAS). Travis Hart is a Registered Representative of PAS. Securities products and advisory services offered through PAS, member FINRA, SIPC. Financial Representative of The Guardian Life Insurance Company of America® (Guardian), New York, NY. PAS is a wholly owned subsidiary of Guardian. Wealth Strategies is not an affiliate or subsidiary of PAS or Guardian. Hart CA Insurance License #0D84050. This podcast is for informational purposes only. Guest speakers and their firms are not affiliated with or endorsed by PAS, Guardian, or Wealth Strategies and opinions stated are their own. 2022-137191 Exp. 4/24
What is hiring bias and how might it be affecting your company? On today’s episode we talk about how to do the difficult work of addressing bias in hiring situations.
Wonder if it’s possible to have respectful conflict at work? It is, and our podcast guest talks about how to do it well. Learn more about The Receptionist at https://hubs.ly/H0-HP680
On this episode we discuss becoming SOC 2 certified: what that means, what we went through, and why it was important to get this certification. Learn more about The Receptionist at https://hubs.ly/H0-HP680
On the podcast, we’re discussing originating a new position at The Receptionist: Our accounts receivable specialist. Learn more about The Receptionist at https://hubs.ly/H0-HP680
We want to see a movement happen in business: from shareholder supremacy to employee supremacy. Our founder shares details and reasons why on the podcast. Learn more about The Receptionist at https://hubs.ly/H0-HP680
We’ve always been a semi-remote team, but now we have two remote employees. We chat with them on the podcast. Learn more about The Receptionist at https://hubs.ly/H0-HP680
On the podcast we talk about our rivals, not competitors, and how we consider them in our sales and marketing departments. Learn more about The Receptionist at https://hubs.ly/H0-HP680
In the world of traditional marketing, finding opportunities to be bold and create humanized connections can set you apart from your rivals. Learn more about The Receptionist at https://hubs.ly/H0-HP680
On the podcast, we discuss what job trauma is and how our team member’s experiences inform our current choices about who we are as a company. Learn more about The Receptionist at https://hubs.ly/H0-HP680
As a sales team, focusing on numbers and metrics is usually the norm, but our team is working on being infinite-game minded in our approach to sales. Learn more about The Receptionist at https://hubs.ly/H0-HP680
Being innovative can feel like a challenging task and something that only certain people can be. But guess what? Innovation is everybody’s business. Learn more about The Receptionist at https://hubs.ly/H0-HP680
Learn about our Just Cause, a critical part of being an Infinite Company based on Simon Sinek’s concept of the Infinite Game. Learn more about The Receptionist at https://hubs.ly/H0-HP680
We love happy customers-- using customer reviews and featuring businesses on our site allow us to highlight our customer’s stories. Learn more about The Receptionist at https://hubs.ly/H0-HP680
Our Founder discusses the CEO Evolution: How his role changed as we grew from an early startup to a later-stage startup. Learn more about The Receptionist at https://hubs.ly/H0-HP680
On the podcast, we’re talking about the state of marketing in 2021: the strategies we invest in and some considerations you’ll want to make.
Remaining capital efficient as a bootstrapped startup is important to us; our founder Andy Alsop shares why and how we aim to be capital efficient.
When creating an online event like a webinar or a demo, it’s time to change things up. Here’s how we make our live demos enjoyable.
When it comes to solving problems and working effectively, a frenzied pace can be problematic. Enter, The Turtle Police.
When we learned about Simon Sinek’s concepts about business and leadership being an infinite game, we realized the synergy with how we operate.
At The Receptionist, we use standups over slack and zoom (and eventually in person) to enhance communication and connection within the team.
Many founders wonder “When are you no longer a startup?” Our Founder discusses this idea on the podcast.
Assuming positive intent in the workplace may seem simple, but it requires more than you might initially think.
With many people working remotely, it’s important to understand how to excel at remote work.
The Vision Traction Organizer (VTO) is a tool our team has used for several years that has transformed our business. Here’s how.
Our leadership team shares their 2020 reflections and planning for 2021. Even with the challenges of 2020, we have a lot to be thankful for.
Returning to work is on everyone’s mind as we wrap up 2020. We share what we’ve learned from customers about returning to work safely.
On the podcast, we chat about our enterprise sales growth in 2020: what changed, what we learned, and where we’re going.
Being an authentic presenter who engages people is a great goal, but how do you do that? Check out these tips from Pitch Lab.
Our strong company culture has carried us through this pandemic. Here’s an update from our founder about how we’re handling COVID-19.
If you want to differentiate yourself and cut through the noise, then creating authentic videos is what you’re looking for.
It’s important to onboard remote employees well. Our team shares how we help new employees get settled into their role and within the team.
When coworking space Wilshire1001 opened right before the pandemic really hit, they didn’t panic, they adapted.
Having a growth team allows you to make the time to focus on a critical area of your business: growth. We talk about what, why, and how on the podcast.
Pivoting our marketing plans was necessary as COVID-19 emerged. Learn how we continued to move forward and how we adjusted our marketing efforts.
When it comes to adjusting to meet customer needs, we take an approach that’s collaborative with our customers and within our team.
Employee benefits and perks are important, but ideally they’re aligned with your company culture and values and enhance an employee’s experience.
Having diversity in the workplace is important, but not just to check a box. We have a courageous conversation with Dr. Ajita Robinson on this episode of the podcast.
Our newest hires share how to nail your job hunt and give insight into the hiring process at The Receptionist.
When it comes to customer requests, is the customer always right? We chat on the podcast about our approach.
Wondering about workplace changes and the new normal as we move through the COVID-19 pandemic? We discuss the new normal on the podcast.
Remote teams should be having fun and on the podcast we share all the ways we have fun as a remote team.
Scalability Solutions helps us hire the right people for our team, and find people who embody our culture and values.
The Brain Run is a 5K race started by the MindShine Foundation and aims to contribute to the solutions for the challenges around mental health.
With the Coronavirus pandemic, we talk with founder Andy Alsop about how The Receptionist is dealing with things.
Our four newest hires are on the podcast talking all about our company culture and their time at The Receptionist so far.
We talk on the podcast with Piper from Med Rx Partners about their bold values and how they’re changing mental health care
Our Director of Sales shares about professional and personal growth when you’re in a sales rep position.
We’re joined by Matt Baysinger, founder of Blade & Timber to discuss his viral yelp response to a negative and false review.
Now that The Receptionist has a marketing team, we share how we’re collaborating and having fun.
Harry Campbell, author of Get-Real Culture shares his life-long learning about company culture.
Measuring customer happiness is important for businesses- here’s how we do that in a meaningful way.
Nick Bradley from The Fielding Group shares about helping businesses scale and the importance of company culture.
Wondering how our sales and engineering teams work together? We chat about it on the podcast!
We’re excited to introduce The FABRIC podcast: a shift from what we’ve been doing on The Check-In.
We’re sharing about our 3-year operational plan and what our staff will look like at the end of 2021.
We’re joined on the podcast by Katie K. May from Creative Healing Philly to chat about how she helps teens with their mental health.
Company culture is extremely important to us- we’re sharing about the culture club we created at The Receptionist
When you’re a business you want to create content that connects and write like your customers talk.
At The Receptionist, we do goal setting a bit differently; check out how we do goals on this episode of the podcast.
Meet three more members of the team at The Receptionist where we chat about life inside and out of the office.
At The Receptionist, our core values are central to everything we do. Learn more about FABRIC with Jessica Marshall, Director of Customer Experience.
When your sales and marketing teams work together toward the same goals, growth is exponential. Here’s how we do it.
As a bootstrapped startup, predictable revenue is our goal. Our president, Andy Alsop, shares what predictable revenue is and where we are on the journey.
We’re chatting with our Sales Team at The Receptionist. Learn about team members, personally and professionally!
Andy Alsop, CEO of The Receptionist talks about Gino Wickman’s Entrepreneurial Operating System (EOS) and traction.
At The Receptionist, we approach sales a bit differently; no sales pitches, but rather genuine conversations with people.
Nexis Wellness is a coworking space for health and wellness professionals. Founder Scott Zimmerman talks HIPAA compliance and The Receptionist.
Get the know the leadership team from The Receptionist: President & CEO Andy Alsop, Director of Customer Experience Jessica Marshall and Director of Engineering, DeLynn Berry
Marcus, founder of Therapy Space- a coworking space for mental and behavioral health professionals- talks about his location and visitor management needs.
Roles at a startup often change and evolve. We talk about how our Inside Sales Rep’s role has changed at The Receptionist.
Startups can benefit from a CFO but may not be able to afford one; a Fractional CFO Firm may be what you need.
Radical support is one key to keeping our customers happy, and that’s our best marketing strategy.
Tom Foster, Director of Sales, shares his experience of the hiring process at The Receptionist
Hiring employees takes time and patience. Here’s what happened when we searched for a Director of Sales for The Receptionist.
Supporting parents at work is an important part of the culture at The Receptionist. Check out how we support working parents.
When it comes to team building at your startup, it’s actually all about the company culture and the people.
Learn about TechPlace in Burlington, ON, Canada- more than just office space, TechPlace supports new and growing companies.
When company culture and customer service are critical, here’s how working remotely is handled at The Receptionist
Ever wondered how the holidays at a startup tech company are handled? We talk business and time-off on this episode of The Check-In.
When customer requests come in, here’s how The Receptionist handles them as a bootstrapped startup with a small engineering team.
Want to have great staff meetings but not sure how? We cover how to make sure your all-staff meetings don’t suck.
Sarah Suzuki, LCSW from Chicago Compass Counseling shares about growing her therapy practice and how The Receptionist has helped her business.
If you wanted to know what marketing is like at a bootstrapped tech startup, this podcast is for you.
Hiring employees is an important process for any company; learn from our experience about how to get great people for your business.
Bootstrapping it as your company grows can allow you to maintain the culture and goals that are important to you and your business.
Businesses need to focus on having a strong front desk check-in experience. The podcast covers best practices for a front office.
Being a front office receptionist entails a lot. On the podcast, we discuss receptionist roles, responsibilities, and what happens when the receptionist is overwhelmed.
Businesses need to prioritize security and compliance; The Receptionist can support your efforts to remain secure and compliant within your industry.
Positive company culture is critical for your employees and customers. Learn about the values and culture of The Receptionist and dealing with PND Syndrome.
Before you make a purchase, consider the jobs that you hire that product or service to do. We cover why jobs to be done matters for our company and yours.
Customer support is often a business’s focus, but good customer service isn’t enough. We introduce radical customer service and how to achieve it.