GlideChat: Recent Episodes
GlideFast Consulting
Welcome to GlideChat, where we give you the rundown of all things ServiceNow. Join our expert team at GlideFast Consulting, an Elite ServiceNow partner spanning across the U.S. and Canada, for open discussions on ServiceNow topics. Learn how the platform can improve your business processes and add value to your organization. Let’s talk about the Now, right now.
In this episode of GlideChat, GlideFast CEO Mike Lombardo and COO Jared Pippy take you on an engaging journey through the evolution of GlideFast. Listen in as they recount the company's early days, the pivotal moments that defined their path, and the strategic risks that paid off. From handling their first big project to expanding their global footprint, Mike and Jared share personal anecdotes and valuable insights on leadership, resilience, and the importance of nurturing a strong company culture. Tune in for an inspiring conversation about innovation, hard work, and the relentless pursuit of excellence in the ServiceNow ecosystem.
In this special edition of GlideChat, we are live at Knowledge 24 with Brett Karl, VP of Solutions and Alliances at GlideFast Consulting. Join us as we wrap up an eventful week with special guests Jessica Wine and Ryan Smith from Own Company. We discuss the unique offerings of Own Company, the shared responsibility model in the ServiceNow ecosystem, and the critical role of data resilience. Discover how Own Company is pioneering solutions to augment ServiceNow's backup capabilities and ensure robust data protection for enterprises. Tune in for an insightful conversation that explores the evolving landscape of ServiceNow and the innovative approaches to safeguarding your data.
In this episode of GlideChat, join GlideFast CEO Mike Lombardo and Ryan Smith, Global Director ServiceNow Alliances & Strategic Partnerships at Own Company, as they delve into the world of ServiceNow and reflect on their journey together in the tech industry. From their early days connecting at industry events to forming lasting partnerships and friendships, Mike and Ryan share candid insights into the importance of relationships in the ServiceNow ecosystem. Hear about pivotal moments, unexpected encounters, and the impact of genuine connections on their professional paths. Get ready for a heartfelt conversation filled with laughter, memories, and a shared vision for the future of ServiceNow.
In this episode of GlideChat, GlideFast CEO Michael Lombardo and Kali Alexander, Account Executive and Customer Advocate at GlideFast, explore the transformative power of ServiceNow and discuss the journey towards a more efficient, low-code platform. Kali and Mike share personal challenges they have overcome to get where they are today, showcasing the resilience and dedication required to succeed in both life and business. Tune in for a compelling conversation that blends professional insights, personal stories, and practical advice for navigating challenges and achieving your goals in the ServiceNow space.
In this episode of GlideChat, Brett Karl, VP of Solution and Alliances at GlideFast, sits down with Guillaume Seynhaeve, VP of Alliance and Marketing at 3CLogic, to dive deep into the transformative world of AI-powered contact center solutions integrated with ServiceNow. Discover how 3CLogic's innovative approach not only enhances customer and employee experiences but also seamlessly integrates with ServiceNow to optimize operational efficiencies and drive significant ROI. From the fascinating origins of 3CLogic to its role as a trendsetter in cloud-hosted services, this conversation sheds light on leveraging AI to revolutionize contact centers and adapt to industry-specific needs.
Join hosts Joshua Young, SVP of Solutions Consulting and Innovation at GlideFast, and Paul Grupe, VP of Solutions Consulting at GlideFast, as they take over for the Mayor in this episode of GlideChat, where they delve into the latest innovations and trends in the ServiceNow ecosystem. From AI-driven support solutions to procurement streamlining, discover valuable insights and firsthand experiences shared by seasoned experts. Plus, discover the secrets behind GlideFast's renowned culture and customer success stories firsthand.
Join Jacob Benker, Vice President of Professional Services at GlideFast, and Chris Tessier, Director of Solutions Consulting at GlideFast, as they take over for the Mayor in this episode of GlideChat and discuss the latest developments in the ServiceNow ecosystem. The discussion highlights advancements in core platform areas like service mapping and event management, and anticipates upcoming features in the Washington release. Discover how ServiceNow's GenAI is set to revolutionize predictive analytics, enhancing incident management and event correlation for proactive problem-solving. Looking ahead to the Knowledge conference, Benker and Tessier share their excitement for engaging discussions and driving value for customers.
GlideFast CEO Mike Lombardo joins Pitchfire CEO Ryan as they delve into the world of high agency in sales and prospecting. From creative outreach tactics to crafting unique pitches, discover how embracing high agency can revolutionize your approach to business development. Whether you're navigating the ServiceNow ecosystem or venturing into new territories, learn how to infuse your brand with a distinct flavor that resonates with your audience and sets you apart in the competitive landscape of modern business.
In this episode of GlideChat, Mike Lombardo, CEO of GlideFast, and Beau Bramlet, Sr. Director / Principal Architect ServiceNow at Northwestern Mutual, delve into the intricacies of navigating digital transformation with ServiceNow. From leveraging the power of AI to ensuring data quality, they explore the essential steps for organizations to prepare for the future. They also discuss the unique hybrid model for service delivery, blending in-house expertise with strategic partnerships to drive innovation and efficiency. Tune in to discover how ServiceNow is revolutionizing workflows and empowering businesses to achieve their objectives seamlessly.
Join Mike Lombardo, CEO and founder of GlideFast, as he welcomes Jonathan Else, Director of Solution Consulting for EMEA, in this episode of GlideChat. Together, they explore the dynamic world of ServiceNow, discussing its expansive capabilities and the endless opportunities it presents. From the latest developments to future prospects, they share insights and experiences, reflecting on their own journey within the industry. Discover how Glide Fast continues to set the standard, driven by passion, expertise, and a relentless commitment to excellence in the ever-evolving realm of ServiceNow.
In this episode of GlideChat, Michael Lombardo, CEO of GlideFast Consulting, and Chuck Tomasi, Senior Developer Advocate at ServiceNow, dive into the evolution of ServiceNow from its early days to its future trajectory. They discuss the drive towards enhancing efficiency through low-code technologies, the potential of generative AI, and the importance of community engagement. Chuck shares insights on the need for a developer sub-brand within ServiceNow and reflects on the platform's potential to revolutionize event coordination. They explore the profound impact ServiceNow has had on various sectors, including emergency response, and speculate on the platform's future in addressing societal challenges. Join them as they envision the possibilities for ServiceNow in the years to come.
In this episode of GlideChat, your host, GlideFast CEO Michael Lombardo, welcomes Adam Godfrey, Managing Director at GlideFast (EMEA), who stands as a key figure in spearheading GlideFast's presence in Europe. In this engaging conversation, they explore Adam's journey from Boston to London. The discussion delves into leadership philosophies, with Adam sharing his views on what makes a great leader. Learn about Adam's commitment to personal and professional development, the importance of being coachable, and the value of providing constructive feedback. Gain valuable insights into the world of ServiceNow, technology trends, and the exciting possibilities in the evolving landscape.
In this episode of GlideChat, your host, GlideFast CEO Michael Lombardo, welcomes David Caldwell, ServiceNow Area Vice President of Solution Consulting, as they dive into a conversation filled with insights, experiences, and the latest trends in the world of ServiceNow. The conversation delves into the transformative power of ServiceNow's AI solutions, particularly in enhancing workforce productivity. As the conversation unfolds, Michael and David express their excitement about the future of ServiceNow, anticipating industry-specific solutions like GenAI and the positive impact it will have on businesses.
In this episode of GlideChat, CEO Michael Lombardo welcomes a distinguished guest, Mike McShane, Director of Alliances for US Commercial and Enterprise Markets at ServiceNow. Join the conversation as they delve into Mike's role, strategies for strengthening partnerships, and the dynamic landscape of the tech industry. Gain valuable insights into alliance management, career growth, and the collaborative efforts that drive success. If you're interested in the world of alliances and enterprise markets, this episode offers a unique perspective from a seasoned professional in the field.
Join Mike Lombardo and John Griffin, aka Griff, in this engaging episode of GlideChat. Griff, the Director of New England Commercial at ServiceNow, shares insights into his three-year journey with the company and the importance of putting customers first. Discover the rich history of ServiceNow in Boston and its transformative impact on key customers. Mike and Griff delve into topics like the power of ServiceNow's platform, its impact on onboarding experiences, and the exciting future of AI solutions. Gain valuable leadership insights, learn the six characteristics of a successful team, and explore the perspectives of positivity and grit in both work and life. Don't miss this deep dive into the world of ServiceNow and the incredible opportunities that lie ahead.
In this episode of GlideChat, CEO Michael Lombardo and Josh Brostoff, AVP of Professional Services at GlideFast Consulting, discuss the remarkable journey and potential future of ServiceNow. They share insights on emerging opportunities in e-commerce, CRM, billing, and expanding into the SMB market. Discover how a passion for helping others and fostering innovation has driven their leadership in the ServiceNow community.
In this episode of GlideChat, CEO Michael Lombardo welcomes Tyler Hoge, Senior Director of Development (SDD) at GlideFast, for an insightful conversation. They discuss Integration Hub, the evolution of ServiceNow, and their experiences in the IT world. Tyler also shares his journey into creating AgileGenius, an innovative tool that leverages AI to generate agile stories, simplifying the process for professionals. Join Mike and Tyler as they delve into the world of service management and agile development.
Join us for an insightful episode of GlideChat as we sit down with Jack Caragol, Vice President of Sales for Americas Customer, Industry, and Supply Chain Workflows at ServiceNow. Jack shares his expertise on navigating the evolving landscape of industry-focused solutions and the importance of trust and authenticity in leadership. Discover how he inspires and leads his team to achieve long-term success in this engaging conversation.
Welcome to another episode of Glide Chat! In this episode, your host, CEO of GlideFast Consulting Michael Lombardo, sits down with the Associate Director of Service Delivery at Horizon Therapeutics Paul Kieca for an insightful conversation about their journey with ServiceNow implementation. Paul shares valuable insights and experiences, shedding light on the importance of processes in making the most of powerful platforms like ServiceNow.
In this episode of GlideChat, join GlideFast CEO Mike Lombardo and Service Delivery Director/Senior ServiceNow Developer Vinny Taggio as they reflect on their experiences and insights gained from working in the dynamic world of ServiceNow for over two decades. From sharing stories about their initial interactions to discussing the evolution of integrations, platforms, and the significance of caring for team members, Mike and Vinny provide valuable perspectives on the ever-changing landscape of digital transformation. Tune in for a lively conversation that combines technical expertise with a passion for growth and innovation.
Thank you for listening! Follow us on LinkedIn and subscribe to our YouTube channel for more ServiceNow content.
In this episode of GlideChat, GlideFast CEO Mike Lombardo is joined by Kevin O'Hara, Manager of Technology Workflows at ServiceNow, as they explore his remarkable 10-year journey within the company. Kevin shares insights from his transition into technology from his sports broadcasting dreams, and how he's risen through the ranks since then. We delve into the evolution of ServiceNow's technology workflows (TX), their foundational importance, and how the company's commitment to organic innovation has driven growth.
Kevin's advice to early-career professionals emphasizes consistency, hard work, and proactive communication to achieve career aspirations. He also underlines the pivotal role of mentors and community in this journey. Tune in for a candid discussion about ServiceNow's growth, Kevin's experiences, and the power of perseverance in the world of technology and innovation.
Thank you for listening! Follow us on LinkedIn and subscribe to our YouTube channel for more ServiceNow content.
In this engaging episode of GlideChat, join host Michael Lombardo, CEO of GlideFast Consulting, as he welcomes Bob Lynch, the visionary CEO of SponsorUnited. Bob shares his journey from athlete to entrepreneur, shedding light on his commitment to learning and curiosity. Bob, who spearheads SponsorUnited, a revolutionary data platform for tracking and mapping sponsorship deals in sports and entertainment, discusses the founding principles and purpose behind his innovative venture. Discover how SponsorUnited is reshaping the landscape by democratizing access to sponsorship deal information, leading to smarter business decisions and creative collaborations.
Thank you for listening! Follow us on LinkedIn and subscribe to our YouTube channel for more ServiceNow content.
Welcome to another episode of GlideChat! In this episode, Mike Lombardo sits down with Charlie Sullivan, an accomplished commercial Account Executive at ServiceNow for Boston Metro. They discuss Charlie's journey from an inside sales rep to his current role, the challenges and joys of working in the fast-paced world of sales, and the key elements that contribute to being a successful salesperson. They delve into the importance of building trust and fostering genuine relationships with customers, as well as the significance of effective communication in driving positive outcomes. Join Mike and Charlie for an insightful conversation packed with valuable advice for anyone looking to excel in the world of sales and service management.
Thank you for listening! Follow us on LinkedIn and subscribe to our YouTube channel for more ServiceNow content.
In this episode of GlideChat, join host Mike Lombardo, CEO and Founder of GlideFast Consulting, as he engages in a captivating conversation with Bob Colson, Senior Manager of Application Development and ServiceNow Platform Owner at Gainwell Technologies. Bob shares his extensive career journey in the IT industry, spanning over 30 years, from his early days during the emergence of computers and networking to his deep involvement with ServiceNow.
Bob delves into his experience with ServiceNow, highlighting his role as an app owner and the challenges he faced along the way. He emphasizes the importance of reinventing oneself and not shying away from change, sharing valuable insights on learning from mistakes and following best practices. The discussion also explores the power of ServiceNow as a versatile platform and the significance of striking a balance between customization and staying true to its core capabilities.
Moreover, Mike expresses his gratitude for the partnership with Gainwell Technologies and praises Bob's contribution as an exceptional partner. The conversation showcases the strong collaboration between GlideFast and Gainwell Technologies, demonstrating how GlideFast's expertise has provided the necessary support and expertise to tackle complex challenges and achieve remarkable progress.
Thank you for listening! Follow us on LinkedIn and subscribe to our YouTube channel for more ServiceNow content.
In this episode of GlideChat, GlideFast CEO Michael Lombardo is joined by Buddy Hanrahan, the CIO of the Department of Livestock in Montana. Buddy shares his journey from a military background to becoming a CIO and discusses the department's initiative to modernize their brand inspection and enforcement processes using ServiceNow. They delve into the complexities of registering and tracking brands for cattle and horses, the importance of real-time data for law enforcement and animal health, and the future integration with the Animal Health system. Buddy also highlights the collaboration with GlideFast Consulting and the significance of effective communication and collaboration within state government. Tune in to learn how digitizing paper-based processes is revolutionizing livestock management and paving the way for other states to follow suit.
Thank you for listening! Follow us on LinkedIn and subscribe to our YouTube channel for more ServiceNow content.
In this episode of Glide Chat, Mike Lombardo, CEO of GlideFast, sits down with Chad Woods, Chief Revenue Officer, to discuss Chad's experience in the ServiceNow space. Chad shares his journey from Microsoft to ServiceNow, highlighting the decision to join ServiceNow in 2012 and the opportunities he saw in the company. They delve into the unique qualities of ServiceNow as a product and its scalability compared to other platforms like Salesforce. The conversation also touches on the leaked Salesforce acquisition targets document and the exciting and dynamic nature of the ServiceNow ecosystem. Join Mike and Chad as they explore the intersection of personal passion and professional success in the world of ServiceNow.
Thank you for listening! Follow us on LinkedIn and subscribe to our YouTube channel for more ServiceNow content.
CEO Michael Lombardo joins VP of Sales Lisa Wolanski to discuss sales and strategy. Tune in to find out how Lisa got her start in Sales and to see if Mike reveals our Knowledge 23 After Party secret performer!
Thank you for listening! Follow us on LinkedIn and subscribe to our YouTube channel for more ServiceNow content.
CEO Michael Lombardo joins Director of Talent Acquisition Andrena Silva to discuss her 5+ year journey growing with GlideFast, following her career in nursing, as employee #45 for a now 500+ employee company. We'll discuss what sets apart GlideFast from other ServiceNow partners and what makes our employee experience so unique.
Interested in joining the GlideFast team? Explore open career opportunities here! https://www.glidefast.com/careers
Thank you for listening! Follow us on LinkedIn and subscribe to our YouTube channel for more ServiceNow content.
CEO Michael Lombardo joins Operations Manager Giuseppe Giardina to discuss his career journey, from an accomplished student at the training program Year Up, of which both Lombardo and Giardina are proud alumni, to IT help desk technician, to his current role as operations leader at GlideFast.
Thank you for listening! Follow us on LinkedIn and subscribe to our YouTube channel for more ServiceNow content.
CEO Michael Lombardo joins Chief Customer Officer Ohad Kushner to discuss the customer-driven nature of GlideFast Consulting, what it takes behind the scenes to become best-in-class, and the importance of digital transformation through ServiceNow for our customers.
Thank you for listening! Follow us on LinkedIn and subscribe to our YouTube channel for more ServiceNow content.
CEO Michael Lombardo joins VP of Professional Services Dan Lyons to discuss his career journey and current leadership role at GlideFast, plus some hobbies off-the-clock where he resides in NC!
Thank you for listening! Follow us on LinkedIn and subscribe to our YouTube channel for more ServiceNow content.
GlideFast CEO Michael Lombardo joins Operations Manager Giuseppe Giardina to discuss their career journey from Year Up to GlideFast.
Year Up is a tuition-free job training program with a mission to close the Opportunity Divide by ensuring that all young adults gain the skills, experiences, and support that will empower them to reach their potential through careers and higher education. Learn more: https://www.yearup.org/
Thank you for listening! Follow us on LinkedIn and subscribe to our YouTube channel for more ServiceNow content.
In this episode, our incredible ServiceNow MVPs + Rising Stars of GlideFast take over the pod! Join Kali Alexander, Ryan Gillespie, Sarah Toulson, Adam Celli, Uma Aggarwal, and Michael Jones as they deep-dive into their jobs and passions prior to ServiceNow, how they got their start with ServiceNow, and what they're excited to see in the new ServiceNow Utah release, including enhancements in Asset Management and the UI Theme Builder.
Thank you for listening! Follow us on LinkedIn and subscribe to our YouTube channel for more ServiceNow content.
CEO Michael Lombardo joins SDD (HRSD)/Technical Architect David Self and SDM/Architect Matt Gerry to discuss the benefits of ServiceNow HRSD.
Human Resources (HR) Service Delivery encompasses the services a company provides its employees across the entire employee lifecycle. This includes recruitment and hiring, onboarding and development, payroll and benefits, and departure or retirement. A modern HR Service Delivery system puts HR solutions and resources at employees’ fingertips, empowering staff to be actively engaged in human resources processes. Learn more: https://www.glidefast.com/servicenow-hr
Thank you for listening! Follow us on LinkedIn and subscribe to our YouTube channel for more ServiceNow content.
CEO Michael Lombardo joins Senior Business Process Consultant Tim Kotula to discuss the value of ServiceNow and the importance of having a BPC on your ServiceNow journey.
Thank you for listening! Follow us on LinkedIn and subscribe to our YouTube channel for more ServiceNow content.
CEO Michael Lombardo joins Guillaume Seynhaeve, VP of Marketing and Alliances at 3CLogic, to talk about the best-kept secret in the ServiceNow Community and the value that GlideFast and 3CLogic can bring to the ServiceNow user.
3CLogic integrates natively with the ServiceNow platform to complement existing digital channels, like email and chat, in order to create an omnichannel experience with voice and SMS text capabilities.
Thank you for listening! Follow us on LinkedIn and subscribe to our YouTube channel for more ServiceNow content.
CEO Michael Lombardo joins SDM Josh McMullen, TC Travis Castleman, SDM Vinny Taggio, Senior TC Sean Erickson, Architect Scott Murphy, and AVP of Professional Services David Arbour to discuss The Council, a weekly internal meeting to facilitate an enjoyable, relaxed, and productive space for people to collaborate and work through difficult client solutions.
The Council aims to help, share, and guide our fellow developers in a free-lance, productive group space to collaborate and expand the ServiceNow community expertise.
Thank you for listening! Follow us on LinkedIn and subscribe to our YouTube channel for more ServiceNow content.
GlideFast CEO Michael Lombardo joins AVP of Professional Services Josh Brostoff to discuss the importance of the creating the best experience for your customer and the customer journey as it relates to ServiceNow Customer Service Management (CSM).
Thank you for listening! Follow us on LinkedIn and subscribe to our YouTube channel for more ServiceNow content.
CEO Mike Lombardo joins Solutions Consultant David Nottingham live at the GlideFest 2022 company retreat to discuss David's journey with the ServiceNow platform and how he got his start at GlideFast.
Thank you for listening! Follow us on LinkedIn and subscribe to our YouTube channel for more ServiceNow content.
CEO Mike Lombardo joins ServiceNow Architect Mohammed Unwala live at the GlideFest 2022 company retreat to discuss Mo's favorite part of the Now Platform, ServiceNow HR Service Delivery.
Thank you for listening! Follow us on LinkedIn and subscribe to our YouTube channel for more ServiceNow content.
CEO Mike Lombardo joins Vice President of Solutions Consulting Paul Grupe to discuss some of the collaboration happening live at the GlideFest 2022 company retreat, the biggest challenge for a customer migrating from a legacy system to ServiceNow, and Paul's favorite thing about working at GlideFast.
Thank you for listening! Follow us on LinkedIn and subscribe to our YouTube channel for more ServiceNow content.
CEO Mike Lombardo joins Senior Business Process Consultant Melissa Hill to discuss some of the happenings at the GlideFest 2022 company retreat, how Melissa got her start in IT, and how organizations are improving processes with ServiceNow.
Thank you for listening! Follow us on LinkedIn and subscribe to our YouTube channel for more ServiceNow content.
CEO Mike Lombardo and Chief Delivery Officer Mat Barter discuss the teamwork and collaboration happening live at GlideFest 2022, our incredible company retreat in Big Sky, Montana.
GlideChat is the official podcast of GlideFast Consulting for all things ServiceNow. Learn more about GlideFast or reach out to our team here.
CEO Mike Lombardo joins OwnBackup's ServiceNow VP Jessica Wine to discuss OwnBackup, the #1 SaaS Data Protection Platform, and the importance of ensuring the integrity and security of your organization's data.
Whether you've got one user or one million, OwnBackup proactively prevents you from losing mission-critical data and metadata with automated backups and rapid, stress-free recovery. Learn more about OwnBackup.
GlideChat is the official podcast of GlideFast Consulting for all things ServiceNow. Learn more about GlideFast or reach out to our team here.
CEO Mike Lombardo welcomes aboard GlideFast's VP of Strategy Adam Mason to reflect on their journey with ServiceNow and the importance of personalizing your ServiceNow environment.
GlideChat is the official podcast of GlideFast Consulting for all things ServiceNow. Learn more about GlideFast or reach out to our team here.
CEO Mike Lombardo joins CTO Aaron Johnson to discuss where they started with ServiceNow, how to continuously improve with Now Platform, and what a long-term partnership with GlideFast means.
GlideChat is the official podcast of GlideFast Consulting for all things ServiceNow. Learn more about GlideFast or reach out to our team here.
Our UX/UI Lead Tim Engstrom joins the co-creators of GlideHits, Meghan Ahrens and Lauren Toomey, where they explore the new UI/UX demo portal. Explore the GlideHits portal.
GlideChat is the official podcast of GlideFast Consulting for all things ServiceNow. Learn more about GlideFast or reach out to our team here.
GlideFast CEO Michael Lombardo joins Senior Technical Consultant Harry Tillman to discuss his career journey with ServiceNow and the secret to generating revenue.
GlideChat is the official podcast of GlideFast Consulting for all things ServiceNow. Learn more about GlideFast or reach out to our team here.
GlideFast CEO Michael Lombardo joins Technical Consultant Adolfo "Ace" Acevedo to discuss his career journey from interning at Google to joining GlideFast, stemming from the Year Up training program of which Lombardo and Acevedo are proud alumni.
Learn more about Year Up.
GlideChat is the official podcast of GlideFast Consulting for all things ServiceNow. Learn more about GlideFast or reach out to our team here.
GlideFast CEO Michael Lombardo joins AVP of Professional Services Brent Llewellyn to discuss his journey with ServiceNow and the value of what you don’t know.
GlideChat is the official podcast of GlideFast Consulting for all things ServiceNow. Learn more about GlideFast or reach out to our team here.
Join Recruiting Manager Hayley Wong and her standout team of Recruiters, Libby Waddell, Tori Farthing, and Megha Sharma, to hear their perspectives on all things GlideFast, including company culture, their proudest accomplishments, and some insider insight for candidates interested in starting a career with GlideFast.
We support our team members from their very first day, during their ServiceNow accreditation exams, and throughout their time working with our Fortune 500 clients. At GlideFast, you’ll work with the best talent in the industry and you’ll quickly understand why we call ourselves a family. Search open positions: https://www.glidefast.com/careers
GlideChat is the official podcast of GlideFast Consulting for all things ServiceNow. Learn more about GlideFast or reach out to our team here.
GlideFast CEO Michael Lombardo joins Engagement Manager Fola Omosebi to discuss her journey with ServiceNow, where ServiceNow started and where it is going in the future.
GlideChat is the official podcast of GlideFast Consulting for all things ServiceNow. Learn more about GlideFast or reach out to our team here.
GlideFast CEO Michael Lombardo joins Technical Consultant Michael Alexander where they discuss Alexander’s journey as a GlideFast customer to working on the GlideFast Consulting team and the importance of maturity in ServiceNow.
GlideChat is the official podcast of GlideFast Consulting for all things ServiceNow. Learn more about GlideFast or reach out to our team here.
GlideFast CEO Michael Lombardo joins Service Delivery Manager and Senior Technical Consultant Brandon Barrett to discuss his journey from working as a web developer to becoming a ServiceNow technical expert, his involvement in the GlideFast Consulting University (GCU) training program for beginners, and some key advice for newcomers to the Now Platform.
GlideChat is the official podcast of GlideFast Consulting for all things ServiceNow. Learn more about GlideFast or reach out to our team here.
GlideFast CEO Michael Lombardo joins Technical Consultant Laurence Tindall to discuss his journey from working in a TV studio to becoming a ServiceNow technical expert, the importance of Hardware Asset Management (HAM) for remote workforces, and three key ways organizations can save costs from automations in the Now Platform.
ServiceNow Hardware Asset Management offers a suite of automation capabilities to enable organizations to improve their hardware governance. With Hardware Model Normalization, you can automatically standardize hardware assets and leverage the Hardware Library to continuously deliver lifecycle information to proactively manage assets before they become a risk. By managing hardware lifecycles and corresponding tasks on one single platform, organizations can gain a full and meaningful picture of the hardware they own. Learn more.
GlideChat is the official podcast of GlideFast Consulting for all things ServiceNow. Learn more about GlideFast or reach out to our team here.
Join GlideFast Lead Organizational Change Manager Chris Washington and OCM Architect Tina Schuelke as they define and discuss their passion for Organizational Change Management in the ServiceNow platform.
Organizational Change Management (OCM) is a framework used to identify and manage challenges, pain points, and risks associated with making changes in how your organization functions and is organized. Learn how OCM can improve your team's ability to realize projects goals, meet timelines, and hit user adoption targets in your organization in our free guide.
GlideChat is the official podcast of GlideFast Consulting for all things ServiceNow. Learn more about GlideFast or reach out to our team here.
CEO Michael Lombardo joins his family to talk about how the Chief Holiday Officer is using ServiceNow workflows this holiday season!
GlideChat is the official podcast of GlideFast Consulting for all things ServiceNow. Learn more about GlideFast or reach out to our team here.
Join GlideFast ServiceNow Architect Jeff Pierce and Technical Consultant Lauren Toomey as they discuss best practices, some of their favorite portal projects, the difference between UI and UX, and the future of ServiceNow Service Portal.
ServiceNow Service Portal is a front-end portal framework that allows enterprises to build self-service experiences for their customers and employees. Leveraging data from your ServiceNow instance, Service Portal offers users an easy-to-use interface where users can access specific platform features and applications of ServiceNow. Think of it like a website that is easy to use and shields your end-users from the behind-the-scenes technical infrastructure. Learn more.
GlideChat is the official podcast of GlideFast Consulting for all things ServiceNow. Learn more about GlideFast or reach out to our team here.
Join GCU founding instructor Derek Behunin and GCU graduate Jake Klaus
as they discuss what GlideFast Consulting University means to them, what it takes to be successful in the program, and how Jake went from student to professional Technical Consultant for the Most Certified ServiceNow Elite Partner.
Need help launching your ServiceNow career? GlideFast Consulting University is here to support you on your journey! Explore open GCU programs.
GlideChat is the official podcast of GlideFast Consulting for all things ServiceNow. Learn more about GlideFast or reach out to our team here.
GlideFast CEO Michael Lombardo joins Director of Technical Development Meia Ahaesy to discuss Meia’s journey with ServiceNow and GlideFast as the first developer at GlideFast Consulting.
GlideChat is the official podcast of GlideFast Consulting for all things ServiceNow. Learn more about GlideFast or reach out to our team here.
GlideFast CEO Michael Lombardo joins ServiceNow legend Chuck Tomasi to discuss Chuck’s journey with the platform they share a passion for.
GlideChat is the official podcast of GlideFast Consulting for all things ServiceNow. Learn more about GlideFast or reach out to our team here.
GlideFast CEO Michael Lombardo joins Service Delivery Director David Arbour to discuss David’s journey with ServiceNow and GlideFast.
GlideChat is the official podcast of GlideFast Consulting for all things ServiceNow. Learn more about GlideFast or reach out to our team here.
GlideFast CEO Michael Lombardo joins Chief Delivery Officer Mat Barter to discuss Mat’s journey with ServiceNow and GlideFast.
GlideChat is the official podcast of GlideFast Consulting for all things ServiceNow. Learn more about GlideFast or reach out to our team here.
GlideFast CEO Michael Lombardo joins ServiceNow Employee Experience Specialist and Success Manager Sharell Bolden to discuss the importance of employee engagement in the modern workplace and how the employee experience can be improved through the ServiceNow platform.
The term employee experience describes how employees think and feel through every single touchpoint during their time with a company. Employee experience traces the entire employee journey, with the goal of creating a satisfied, dedicated workforce. Learn more.
GlideChat is the official podcast of GlideFast Consulting for all things ServiceNow. Learn more about GlideFast or reach out to our team here.
Senior Technical Consultant and Service Delivery Manager Michael Burney joins Senior Technical Consultant Jordan Aluyen and Technical Consultant Joel Steabman to discuss their journey with the ServiceNow platform.
GlideChat is the official podcast of GlideFast Consulting for all things ServiceNow. Learn more about GlideFast or reach out to our team here.
GlideFast CEO Michael Lombardo joins Sr. Architect and Service Delivery Director Josh Brostoff to discuss Josh’s journey with ServiceNow and GlideFast.
GlideChat is the official podcast of GlideFast Consulting for all things ServiceNow. Learn more about GlideFast or reach out to our team here.
GlideFast CEO Michael Lombardo joins Director of Advisory Services Mark Smiley to discuss Mark’s journey with ServiceNow and GlideFast.
GlideChat is the official podcast of GlideFast Consulting for all things ServiceNow. Learn more about GlideFast or reach out to our team here.
GlideFast CEO Mike Lombardo joins Service Delivery Manager Top Tanti to discuss Top’s journey with ServiceNow and GlideFast.
GlideChat is the official podcast of GlideFast Consulting for all things ServiceNow. Learn more about GlideFast or reach out to our team here.
Join Director of Training Alex Darby, Training Program Manager Diana Riveros, Service Delivery Manager Matt Taylor and Senior Technical Consultant Derek Behunin as they discuss GlideFast Consulting University (GCU), a new program that aims to prepare entry-level technical consultants to enter the GlideFast workforce through teaching and evaluation of their ability and intent to become valuable members of our team.
Need help launching your ServiceNow career? GlideFast Consulting University is here to support you on your journey! Explore open GCU programs.
GlideChat is the official podcast of GlideFast Consulting for all things ServiceNow. Learn more about GlideFast or reach out to our team here.
Join GlideFast ServiceNow Developers Sarah Toulson and Meghan Ahrens as they discuss the value of design and the most notable features of the ServiceNow Service Portal, along with their dream Portal projects.
ServiceNow Service Portal is a front-end portal framework that allows enterprises to build self-service experiences for their customers and employees. Leveraging data from your ServiceNow instance, Service Portal offers users an easy-to-use interface where users can access specific platform features and applications of ServiceNow. Think of it like a website that is easy to use and shields your end-users from the behind-the-scenes technical infrastructure. Learn more.
GlideChat is the official podcast of GlideFast Consulting for all things ServiceNow. Learn more about GlideFast or reach out to our team here.
Join GlideFast CEO Michael Lombardo, Chief Solutions Officer Mike Yee, and Lead Architect Travis Toulson with 30+ years of combined ServiceNow experience as they discuss approaching the implementation Roadmap and helping customers build adoption and capture ROI on their ServiceNow journey.
The sky’s the limit when it comes to what you can achieve with ServiceNow, which is why we work closely with clients to understand their business and implement the right ServiceNow products for their processes. Learn more.
GlideChat is the official podcast of GlideFast Consulting for all things ServiceNow. Learn more about GlideFast or reach out to our team here.
Join GlideFast Solutions Consultant Mark Harper, Senior Technical Consultant Ashley Snyder, and Director of Solutions Consulting Paul Grupe as they discuss Configuration Management and the importance of the Configuration Management Database (CMDB) in the ServiceNow Platform.
ServiceNow Configuration Management Database (CMDB) is an easy-to-use, cloud-based single system of record for infrastructure and service data used across the entire IT value stream. ServiceNow CMDB serves as a single-source of truth and will help you better understand your IT’s environment, specifically its service impact analysis, asset management, compliance, and configuration management. Learn more.
GlideChat is the official podcast of GlideFast Consulting for all things ServiceNow. Learn more about GlideFast or reach out to our team here.
Join GlideFast CEO Michael Lombardo, Senior Technical Consultant Ashley Snyder, and Service Delivery Director Josh Brostoff as they discuss the ServiceNow Universal Request application – a new feature in the ServiceNow Quebec release.
So what is Universal Request? Per the documentation: the ServiceNow Universal Request application enables cross-departmental reporting from the time of an initial employee request through the final issue resolution. You can map various departmental ticket states and activity streams into a unified and simplified experience for your employees and agents. Learn more.
GlideChat is the official podcast of GlideFast Consulting for all things ServiceNow. Learn more about GlideFast or reach out to our team here.