Lazada Insider: Recent Episodes
Lazada Insider
Lazada Insider shares trusted insights, forward looking perspectives and exclusive interviews on the topics that inspire you to future proof your business. The series feature topics ranging from consumer insights to category trends, from digitalized operation to business analytics. Subscribe to Lazada Insider Podcast to stay ahead of change and supercharge your business!
Measuring environmental impact is not only a fundamental aspect of business responsibility but also a means to enhance business operations. With technological advancements, businesses now have access to more resources and tools to measure their impact. How can quantifying environmental impacts benefit business operations? How can they leverage technology to quantify impact, and what resources are available? Join Brian Ho Chi Kuen, Partner of Sustainability & Climate Assurance Leader in APAC & SEA from Deloitte, to learn more!
In today's environmentally conscious era, quantifying environmental impacts is crucial for businesses to manage their footprint and maintain competitiveness. What are the common environmental impacts that businesses face, and what metrics can they use to measure these impacts? What challenges do businesses encounter when attempting to measure their environmental impact? Join Brian Ho Chi Kuen, Partner of Sustainability & Climate Assurance Leader in APAC & SEA from Deloitte, to learn more!
Enhancing energy efficiency is not only an environmentally responsible practice but can also yield significant financial benefits for businesses, boosting their bottom line. What strategies could companies employ to become more energy-efficient, and how can they pinpoint opportunities for improvement? Join Xu Jianxiong, Sustainability Partner from Singapore Environmental Council, to learn more!
Businesses are increasingly aware that the health and safety of their employees are closely linked to the resilience of their businesses, creating unique challenges and promising opportunities in the evolving business landscape. What is business resilience and in what ways can fostering a culture of employee health and safety contribute to the business objectives? Join Michael Ma, Director, Sustainability Development from Bureau Veritas, to learn more!
As businesses seek ways to thrive in a world facing resource scarcity and climate change, the circular economy emerges as a game-changer. What is circular economy and how can it help businesses operate more efficiently in the digital commerce landscape? Join Dr. Grace Teng, Sustainability Partner from Singapore Environmental Council, to learn more!
To attract conscious consumers and differentiate themselves, businesses must effectively communicate their sustainability efforts. What are the key benefits of communicating sustainability efforts, and how can businesses identify and share their unique sustainability story? Join Sharmine Tan, Sustainability Lead from National University of Singapore Centre for Governance and Sustainability, to learn more!
In an era where conscious consumerism is on the rise, businesses face increasing demand to provide transparency regarding their supply chain and product sources. Why is transparency in the supply chain beneficial to businesses, and how does it enable them to seize a greater array of opportunities? Join Gregory Sampson, Solutions Architect from International Trade Centre, to learn more!
In the face of growing environmental concerns related to delivery packaging, businesses can differentiate themselves by implementing sustainable packaging solutions. What are the potential benefits of sustainable packaging solutions, and how can businesses ensure that they are practical, cost-effective, and long-lasting enough for delivery? Join Micheas Chan, Sustainability Lead, Chief of Staff and Chief Business Officer from Synagie, to learn more!
LazadaSustainabilityAcademy #Sustainability #SME #ESG #Environmental #Social
SMEs face challenges when identifying sustainability topics relevant to their industry and business goals. Overcoming these hurdles is not only achievable; it is also necessary for long-term corporate success and resiliency. How can SMEs navigate these challenges effectively? Join Brian Ho Chi Kuen, Partner of Sustainability & Climate Assurance Leader in APAC & SEA from Deloitte, to learn more!
LazadaSustainabilityAcademy #Sustainability #SME #ESG #Environmental #Social
Businesses today face a complex sustainability landscape. To successfully navigate it, they must identify sustainability topics that align with their specific industry and business goals. What simple steps can businesses take to identify the right topics and how can they ensure they are aligned to their business objectives? Join Brian Ho Chi Kuen, Partner of Sustainability & Climate Assurance Leader in APAC & SEA from Deloitte, to learn more!
LazadaSustainabilityAcademy #Sustainability #SME #ESG #Environmental #Social
Sustainability has evolved from addressing environmental and social issues to becoming a fundamental driver of competitive advantage for businesses today. How can businesses in Southeast Asia adopt sustainable practices to benefit not only our planet and its people, but also their own profitability and resilience? Join Sharmine Tan, Sustainability Lead from Centre for Governance and Sustainability, National University of Singapore Business School, to learn more!
LazadaSustainabilityAcademy #Sustainability #SME #ESG #Environmental #Social
Despite the growing recognition and importance, sustainability is often clouded by confusion and misconceptions. What are some of the common myths about sustainability and how does it apply to digital commerce businesses? Join Gregory Sampson, Solutions Architect from International Trade Centre, to learn more!
LazadaSustainabilityAcademy #Sustainability #SME #ESG #Environmental #Social
Rapid technological advancements, an ever-changing business landscape, and increasing customer demands have created a dynamic environment that necessitates constant adaptation and upskilling. In today's fast-paced world, both businesses and individuals must be constantly learning in order to thrive. How can businesses help their employees develop the skillsets needed to succeed in the digital age? How can a digital upskilling programme ensure accessibility and inclusivity for all learners? What is the RISE for Business programme, and how can such learning opportunities benefit SMEs? Join Munal Rathore, Partner and Programme Director of RISE (Rapid & Immersive Skill Enhancement) at BCG, and Eng Le Tian, the 3rd generation owner of Yong Seng Heng Farm, as they discuss how to stay ahead in a rapidly changing job market.
In today's fast-paced era of digital transformation, it is critical for businesses to equip their employees with essential digital skills. However, many businesses are struggling to close the digital skills gap, potentially impeding their growth and competitive advantage. What impact has digital transformation had on the demand for workforce skill sets? How will emerging technologies such as artificial intelligence, blockchain, and cloud computing shape the future of the job market? What are the most pressing skill gaps that Southeast Asian businesses must address? Join Munal Rathore, Partner and Programme Director of RISE (Rapid & Immersive Skill Enhancement) at BCG, as she shares valuable insights on the skill sets required for the future of work, emphasizing the importance of addressing potential gaps to close in order to be fully prepared for the future.
Businesses worldwide are experiencing increasing pressure to adopt sustainability practices, driven by factors such as consumer demand, the impact of climate change, and new regulations around sustainability. In Southeast Asia, the sustainability movement is gaining momentum, with greater awareness and recognition of the benefits of embracing sustainable business models. What will sustainable shopping look like in the future? How will the role of governments and policymakers evolve in promoting sustainable consumerism? What can SMEs do to prepare for the future of sustainability? Join Nicole Corbett, Vice President of Global Thought Leadership at NielsenIQ, as she shares valuable insights into what the future of sustainability might look like, and offers advice on how businesses can proactively contribute to a more sustainable and resilient future.
As we collectively confront the pressing challenges of sustainability, it has become increasingly evident that collaborative efforts and a sense of community are needed to make progress towards a more sustainable future. This is especially relevant to SMEs, who may lack the resources to tackle sustainability issues on their own.
Join us for Lazada Insider's Earth Day Special Series for a panel discussion featuring two expert guests: Paul Blackler, Sustainability & Innovation Lead from PALO IT, and Carolin Barr, Founder of susGain, as they offer insights and real-world examples of successful collaborations and community initiatives to enable and amplify sustainability efforts.
As businesses increasingly prioritize sustainability, it is essential to explore innovative methods and approaches that can address the challenges we face and foster positive change. Agile methodology has emerged as a promising approach, known for its ability to enhance efficiency, flexibility, and adaptability.
Join us for Lazada Insider's Earth Day Special Series for a panel discussion featuring two expert guests: Paul Blackler, Sustainability & Innovation Lead from PALO IT, and Sylvain Mahe, Chief Sustainability Leadership Officer from PALO IT, as they discuss how agility can be leveraged to advance sustainability.
As environmental, social, and economic challenges continue to escalate, many businesses recognize the need to make a significant and long-term impact. However, accomplishing this often demands transformative actions within the company, which can be complex and challenging, especially when it involves changes in strategies and cultures.
Join us for Lazada Insider's Earth Day Special Series for a panel discussion featuring two expert guests: Paul Blackler, Sustainability & Innovation Lead from PALO IT, and Carolin Barr, Founder of susGain, as they provide practical steps and examples of how to successfully undertake sustainable transformation.
Sustainability has received a lot of attention in recent years, and for good reason. It is a critical issue that affects us all, from the health of our planet to the economic and social well-being of our communities and economies. However, understanding the concept of sustainability can be difficult and complicated for many people and businesses.
Join us for Lazada Insider's Earth Day Special Series for an exclusive interview with expert guest, Paul Blackler, Sustainability & Innovation Lead from PaloIT, as he sheds some light on commonly confusing terms and debunks some of the most prevalent myths in sustainability.
As economic growth takes place in Southeast Asia, consumers in the region are increasingly conscious of the impact their consumption choices have on the environment and society. Which areas of sustainability are of particular interest to Southeast Asian consumers at present? How does sustainability factor into the shopping experience for Consumer Packaged Goods (CPG) products? How can brands and retailers collaborate to overcome obstacles and make sustainable shopping more accessible and attractive to consumers? Join Nicole Corbett, Vice President of Global Thought Leadership at NielsenIQ, as she shares the latest insights on the needs and motivations of sustainable shoppers in the region, and explore how companies can meet the needs of this growing market.
SMEs are not only important drivers of economic growth in Southeast Asia, but they are also key players in climate change efforts. As consumers embrace sustainability and more sustainability-related public policies are developed, SMEs must begin integrating sustainability into their operations in order to remain competitive. What are the risks and opportunities that SMEs should be aware of in terms of sustainability? What are the first steps for SMEs to take when embarking on a sustainability journey? How can SMEs overcome the common challenges that arise when implementing a sustainability strategy? Join Grace Cheah, Founder of Sustinere, as she shares valuable advice on the transition to sustainability for SMEs.
As climate change accelerates, the need to transition from fossil-based systems to renewable energy sources becomes clear. Businesses must play an important role in this transition. Why is energy transition and decarbonization important for Southeast Asia? What are the key areas of action for the private sector when joining the energy transition force? What are the opportunities presented by decarbonization? Join Rodrigo Hernandez, Head of Solar Solutions from ENGIE South East Asia, as he shares valuable insights and advice on the path to clean and green energy.
Concerns about climate change, evolving global energy policies, and the need for energy supply security are driving up the adoption of renewable energy. What renewable energy source has the lowest adoption barrier? What are the primary benefits of using solar energy for businesses in Southeast Asia? How can businesses overcome some of the most common barriers to implement solar panel solutions? Join Aman Bajaj Sivasriamphai, Group Chief Energy Officer of Enovatek, as he shares valuable insights about energy transition pathways to achieve energy savings and efficiency.
Evocative beauty has always been at the forefront of innovation and creativity. As Southeast Asian consumers resume social activities, they seek to express themselves through evocative beauty. What is the current state of the evocative beauty industry in Southeast Asia? What impact has the rise of digital commerce had on the evocative beauty industry? How can evocative beauty brands best leverage both online and offline channels for additional business growth?
Join us for an exclusive panel discussion and hear from our expert guests:
• Miki Gierhake, NARS Asia Regional Executive Director, Shiseido Group
• Samantha Ong, Chief Marketing Officer, Synagie
• Dollei Seah, Creative Director & Founder, Makeup Entourage
Many Southeast Asian consumers are becoming more conscious of their beauty product choices; they do not want to jeopardize the health of people or the environment for skin care results. Who are the typical clean beauty shoppers? How can clean beauty brands avoid greenwashing? What are the top trends that will shape the clean beauty industry in the coming 1-2 years?
Join us for an exclusive panel discussion and hear from our expert guests:
• Yi Lian Ng, Founder & Creative Director, Yi Lian Ng Floral Atelier, Aweness Jewelry
• Melissa Wong, Regional People & Content Marketing Manager, Synagie
• Ma. Victoria Isabel Palabyab (Billie), Business Development Manager, Burt’s Bee SEA
Southeast Asian consumers are more aware of the efficacy and safety of skin care products these days, and many are seeking functional solutions that address their specific skin needs. What are the primary drivers of derma beauty growth in Southeast Asia? What are the top benefits that Southeast Asian consumers anticipate from derma beauty products? How can brands recreate the experience of consulting with dermatologists and skin experts in the digital space?
Join us for an exclusive panel discussion and hear from our expert guests:
• Dr Felix Li, Founder, Dr Felix Li Medical Aesthetics Clinic
• Evelyn Chua, Vice President Malaysia & Singapore, Synagie
• Rameet Kaur, General Manager Luxe Division, L'Oréal Group
A perfect storm of technological innovations, consumer lifestyle shifts, and shopper behavior changes has pushed the luxury beauty industry to innovate and reinvent in order to serve the new Southeast Asian consumers. How has consumer behavior changed when it comes to purchasing luxury goods? How can the luxury beauty brands navigate the impact of rising inflation? What are the upcoming luxury beauty industry trends for the next 1-2 years?
Join us for an exclusive panel discussion and hear from our expert guests:
• Hebe Siu, Senior Regional Online Manager SEA, Estee Lauder Companies
• Micheas Chan, Chief of Staff, Chief Business Officer (Marketing & Creative), Synagie
• Angie Chen, Fashion Curator, The Fifth Collection
Packaging waste is one of Southeast Asia's most pressing environmental issues. While many businesses are looking for sustainable packaging alternatives, finding and sourcing truly sustainable ones can be difficult. What exactly is true sustainable packaging? What are some innovative packaging solutions that could potentially help close the supply-demand gap for sustainable packaging? How can brands and sellers address key challenges associated with adopting sustainable options, such as higher costs? Join serial entrepreneur Sonalie Figueiras, founder and editor-in-chief of Green Queen Media, co-founder and CEO of Ekowarehouse and SourceGreen.co, as she answered these questions and explained how sustainable packaging sourcing platforms can help brands on their journey to sustainable sourcing.
Southeast Asian consumers today, particularly millennials and Generation Z, are concerned about the environmental and social impact of businesses, and many vote with their wallets to support companies that take a more active role in sustainability. How has the behavior of Southeast Asian online shoppers changed towards sustainability? How can businesses leverage sustainability as a competitive advantage rather than a cost? How should a business approach the key challenges that it may face when embarking on a sustainability journey?
Join us for an exclusive panel discussion and hear from our expert guests:
• Goh Fang Wei, Business Development Manager, Waste Management & Recycling Association of Singapore (WMRAS)
• Hazel Ye, Director, Sustainable Familie Trading Company
• Quek Wei Ling, Group Chief Business Officer, Synagie
Trust is an important deciding factor in consumer purchases, and it is even more crucial in the digital commerce space due to the lack of physical cues and interactions. What factors influence consumer trust in a seller in digital commerce? What can a seller do to build and reinforce its trustworthiness to drive conversion? How will the role of trust evolve in digital commerce in the next 2-3 years?
Join us for an exclusive panel discussion and hear from our expert guests:
• Kaden Choa, Marketing Director, Excel Hardware
• Jaydee Denosa, Vice President, Customer Engagement Solutions, Synagie
• Gordon Lee, Chief Business Officer, Electronics, GM, SME, Synagie
Today's consumers expect more relevant and contextual information and experiences. Technology and data advancements enable businesses to make consumers feel heard, understood and engaged as individuals across moments and channels, which will become even more important for businesses to remain competitive in an increasingly crowded marketplace. How can businesses use digital commerce tools to create a personalized experience across the purchase journey? How can businesses balance consumer desire for personalization with growing privacy and data security concerns? How will the need for personalization evolve as part of shopping behavior in the next 2-3years?
Join us for an exclusive panel discussion and hear from our expert guests:
• Dr Roh Sungjong, Assistant Professor, Lee Kong Chian School of Business, Singapore Management University
• Sonya Sison, Head of Performance Marketing, Synagie
• Wong Pei Gy, Vice President, Channel Development & Management, Synagie
Southeast Asian consumers' expectations for the online experience are evolving as they become more comfortable discovering and buying products online. A great online consumer experience can be a game changer and key differentiator for a business's future success in Southeast Asia. How can businesses delight their consumers in innovative and creative ways? How can businesses use technology to help them achieve breakthroughs in customer experience? What will be the "next big thing" in consumer experience in the next 2-3 years?
Join us for an exclusive panel discussion and hear from our expert guests:
• Evelyn Chua, Vice President of Singapore/Malaysia, Synagie
• Patrick Cruz, Vice President of Philippines, Synagie
• Lisa Lee, Vice President, Perfect Corporation
The digital and physical worlds have become increasingly entwined, and this trend is expected to continue. Southeast Asian consumers will be expecting a more seamless and enjoyable experience across channels, so businesses must plan ahead of time in order to be well positioned to deliver omnichannel success. How will the omnichannel shopping trend evolve over the next 2-3 years? What are the most important factors for businesses to consider when developing an omnichannel strategy? What back-end integration is required for omnichannel implementation success?
Join us for an exclusive panel discussion and hear from our expert guests:
• Richard Millson, Managing Director of Meyer Australia, New Zealand & Singapore
• Neo Tze Siang, Chief Business Officer Omni Channel & C2M of Synagie
• Lynn Yeo, Business Director of Mentholatum Singapore
In the last two years, the FMCG sector has been learning, innovating and tapping into pandemic-induced trends. However, in order to continue growing and remaining competitive, FMCG companies must capitalize on new opportunities in the coming years. What are the most recent growth dynamics in the FMCG category? What are the four major upcoming consumer shopping channel trends? How will inflationary pressure affect consumers, and what can FMCG companies do? Join Craig Houliston, NielsenIQ's Regional Executive Director of Asia Regional Analytics and Insights, as he discussed upcoming FMCG trends and opportunities that you won't want to miss.
Social intelligence is a useful tool to understand critical insights for strategic decisions. How can social listening support sustainability efforts? What does social listening tell us about the level of sustainability awareness and general perception of sustainability in Southeast Asia? What are the key opportunities to act on sustainability for the regional online sellers? Join Faizal Kamal, Insights Manager from Digimind, as he shared insights on how social intelligence can help businesses identify key opportunities in sustainability and take actions.
Businesses are constantly under pressure to improve decision making in today's business environment. The ability to transform data into future insights is critical for detecting trends and making better strategic decisions more quickly. What exactly is predictive analytics, and what kinds of key business problems can it best address? How can businesses overcome the major challenges they face when implementing predictive analytics? What should the first step be for companies that are new to predictive analytics? Join GfK's Bjoern Kroog, gfknewron Sales Expert Leader from GfK, as he explains how to use predictive analytics as a powerful tool for gaining insights into the future.
Many Southeast Asian countries are rapidly aging, with the percentage of people aged 60 and up expected to double by 2050 compared to now. What factors influence silver consumers' shopping habits and product preferences? How is the silver generation adapting to digitalization? What are the top three biggest opportunity areas for businesses to tap into? Join Shivaji Das, Managing Director at Frost & Sullivan Asia Pacific, as he shared tips and best practices for businesses to win the heart of silver consumers.
It has been over 2 years since working from home started. As the world learns to live with the pandemic, the new hybrid working era emerges, with many implications for businesses in the Technology and Durable sectors. What impact has hybrid work had on employers’ investments in tech tools? How has it impacted everyday consumers’ spending habits and shopping behavior for consumer electronics & durable products? What are the key future opportunities for businesses in Tech & Durable sectors? Join Karthik Venkatakrishnan, Regional Lead of Marketing Effectiveness & Consumer Intelligence APAC from GfK, as he shared insights and advice for Tech and Durable businesses looking to thrive in the new working model normalcy.
A competitive analysis can help you understand how your competitors operate and identify potential opportunities to outperform them. Identifying your true competitors are is typically the first step and sets the context for your subsequent competitive analysis. What are some of the essential steps in conducting a thorough competitive analysis? What are the common pitfalls and challenges during the process? Based on the competitive analysis, how could a business develop a successful brand differentiation strategy? Join Prasad Shinde, Senior Client Office from Ipsos, as he shared knowledge on how brands and sellers can perform competitive analysis using consumer self-generated options to discover business opportunities and outshine competition.
In today's special edition, we bring you episode 2 of Lazada Talks, in collaboration with Rappler.
This episode picks the brains of subject matter experts on the beginnings and evolution of eCommerce in the Philippines in the past 10 years. Hear insights on how Lazada and other purveyors of the digital economy innovated and shaped the way consumers and brands behave in the online space, and what the future holds for eCommerce. Host Issa Litton is joined by Lazada Philippines’ Deputy CEO Carlos Barrera; Synagie Philippines' General Manager Lester Cuneta; and Digits Trading Inc.'s Assistant Vice President Howard Paw.
Lazada Talks is a business program by Lazada Philippines that brings together industry experts and special guests to uncover real insights on current topics and innovations that drive the latest trends in eCommerce and our community.
As the online media space becomes more competitive, great creative and engaging content is essential for brands and sellers to stand out and attract the attention of potential customers. How have people's media consumption habits and content preferences changed? Is it always necessary to make a big investment in order to create great content? Do you need to constantly create content in order to reach a larger audience and be more effective? Is social media always the "silver bullet" compared with other channels? What will be the key opportunities and trends in content creation in 2022? Join Harin Parekh, Director of Creative Excellence from Ipsos, as he shared expertise knowledge on how brands and sellers can excel in the new media landscape with powerful content.
With the rise of digital commerce, sustainability in parcel shipping has been put directly into the spotlight. What are the key environmental impacts of digital commerce logistics? What are some of the latest developments in sustainable logistics solutions for digital commerce? How can a business strike a balance to serve shoppers’ higher expectations for speed, affordability and sustainability of fulfillment? Join Cameron Steagall, Manager of Collaboration, Transport & Climate from BSR, as he uncovered some latest innovations and actionable solutions that businesses can adopt to move towards a more sustainable digital commerce fulfillment process.
As businesses and consumers become more aware of the environmental impact of plastic packaging waste, there is increasing confusion about plastic packaging and how to reduce its impact. Is plastic packaging always bad? Are non-plastic materials more ecological than plastics? Are reusable plastics always better than single-use ones? Join Irene Hofmeijer, Senior Managing Consultant on Plastic, and Suya Patni, Associate Consultant on Plastic from South Pole, as they shared their thoughts on seven common beliefs of plastic packaging to debunk the myths and uncover the facts.
While Southeast Asian consumers are eager to be part of the solutions on sustainability issues, there is still a gap between high intentions and actual behavior changes. What are the main barriers preventing consumers from adopting more sustainable actions? What are the enablers for closing the say-do gap? What role can digital commerce play in changing consumers’ behavior regarding sustainability? Join Anvaya Sharma, Director of Ipsos Qualitative from Ipsos, as she shared advices for businesses on how to steer changes in driving consumer behavior changes for true differentiation.
While many businesses have begun to take an active role in supporting positive changes, question remains on which specific issues they should focus on in order to prioritize resources and make the greatest impact. How do attitudes and behaviors toward sustainability differ across generations, regions, and cultures? How can businesses focus on the issues that are important? What role do businesses play in encouraging Southeast Asian consumers to adopt more sustainable actions? Join Trezelene Chan, Head of Sustainability APAC from Kantar, as she explained how businesses can identify and act on sustainability priorities.
Many businesses have recognized the strategic importance of sustainability. It is now pivotal to bridge the knowledge-action gap by incorporating sustainability strategies into business practices. How can sustainability become a source of growth for businesses? What is the most effective approach to integrating sustainability into business operations? How can businesses overcome the challenges that they confront as they embark on sustainability transformation? Join Christine Diamente, Managing Director of Business Transformation from BSR, as she shed some lights on the best practices for embracing sustainable business practices.
Two years of the pandemic has greatly shifted the consumer behaviors in Southeast Asia, and some of them will persist into the future. In today’s special edition, we bring you a collaboration of Lazada Insider and Lazada Learning Festival. Together with Philip Steggals, Global Head of Research and Strategy of Kadence International and Managing Director of Kadence International Singapore, we discussed about important strategies that businesses need to start thinking of and implementing to serve the future consumers better and meet their new expectations of digital experiences.
Two years after the pandemic started, Southeast Asia is beginning to recover, although the pace remains uneven and sensitive to the volatile path of the pandemic. In today’s special edition, we bring you a collaboration of Lazada Insider and Lazada Learning Festival. Together with Suan Teck Kin, Head of Research and Executive Director in Global Economics and Markets Research for UOB, we deep dived into the opportunities and potential headwind that businesses in Southeast Asia need to watch out for.
Plastic packaging brings a lot of convenience to us, but might be at the expense of negative impacts on the environment, if not handled properly. Giving single-use plastic a second life could be one of the answers to the growing preference among Singaporeans for sustainable packaging solutions. What are Singaporean consumers’ sentiments and expectations towards secondhand packaging? How can online sellers address consumers' concerns and overcome operational barriers when adopting a circular packaging model? In this special edition of Lazada Insider, we discussed with Jasmine Law, Senior research manager from Ipsos Singapore, and Rachel Han, co-founder of Package Pals, to deep dive into this topic from both Singaporean consumers’ and online sellers’ perspectives, and uncover the key enablers for circular plastic ecosystem to grow and scale in Singapore.
The retail landscape in SE Asia has been evolving at lightning speed in the recent few years. As purchase channels and touchpoints increase, the lines between physical and digital retail environments are increasingly being blurred, which leads to the convergence of channels and touchpoints. How can businesses best navigate the new world of retail with the help of technologies? What steps can businesses take to deliver a personal touch leveraging on growing emerging commerce channels? What roles will physical store play in a more digitalized retail space? Join Melanie Ng, Director of Market Strategy & Understanding at Ipsos Singapore, as she uncovered business growth opportunities in a more connected new era of retail.
In today’s special edition, we bring you Lazada Talks, a business program by Lazada Philippines that brings together industry experts and special guests to uncover real insights on current topics and innovations that drive the latest trends in eCommerce and our community. The first episode was done in partnership with CNN Philippines, featuring members from the Department of Trade and Industry, the SME community, and CEO of Lazada Philippines, Ray Alimurung, coming together to deep-dive into building Trust in the ecosystem, as well as the respective roles each play in creating a safe eCommerce experience all.
Ramadan is not only a spiritually powerful period for Muslims, but also one of the most important seasons for brands to connect meaningfully with Muslim consumers and gain business growth. How do Indonesian consumers' sentiments look like heading to Ramadan 2022? How will consumer behavior and preference change vs. last year? What are the key promotion, assortment, channel and content strategies that businesses should adopt to prepare for the opportunity? Join Helmy Herman, Account Director from Kantar Indonesia Worldpanel Division, as he shared with us a refreshed view and advices for business to capture the opportunities of Ramadan 2022.
As the pandemic disrupts traditional ways of doing business, digital transformation is no longer just about gaining a competitive advantage but also an imperative to help maintain business continuity and relevance nowadays. What are the key issues that businesses typically try to address with digital transformation? What are the different stages of digital maturity? How can a business set a target for its digital transformation? Join Shivaji Das, Managing Director at Frost & Sullivan Asia Pacific, as he walked us through the digital transformation maturity assessment framework and shared with us some digital transformation best practices for businesses.
The conventional economic system in SE Asia is heavily resource dependent, which has put increased pressure on the environment. Circular economy has emerged as an increasingly appealing idea to address this challenge, and could further generate economic benefits for sustainable growth. What opportunities does circular economy represent for businesses? What are the key areas for disruptions and innovations? What steps can established businesses take to work towards a model supporting circular economy? Join Roshan Raj, Partner at Redseer Management Consulting, as he uncovered more about the abundant circular opportunities in SE Asia.
As consumers are accelerating their move to digital space, businesses need to rethink about their customer engagement and strategies to deliver superior customer experience. What drive a great customer experience (CX)? How can companies keep up with the raising expectation of CX online and offline? What is the next big technology breakthrough in CX? Join Irza Suprapto, Co-Founder and CEO of AIBP, as he shared advices to businesses on strategies and tips to create truly meaningful customer experience in the omnichannel retail world.
Digital and physical worlds are becoming increasingly entwined in the recent years, and consumers are more adept at switching between online and offline channels along the shopping journey, from information search, comparing options to product purchase. How do consumers shop in a "phygital" world for different product categories? How can businesses adapt to the changing consumer behaviors? How can technology be used to connect online-offline journey and recreate human touch? Join Asia Insight’s co-founder and CEO Chong Hin Ng and Managing Director Adrian Tan, as they discussed about how brands and businesses can win over customers through tapping into the omnichannel opportunities.
Technology has made business expansion to Southeast Asia countries more accessible. However, given the uniqueness and diversity of the region, the way business partners and consumers interpret or respond to communication will be highly influenced by their own cultural context. What are some important dimensions of culture that businesses need to pay attention to? How to balance the brand origin and local cultural nuances in communication? Join Irza Suprapto, Co-Founder and CEO of AIBP, as he shared important cultural considerations for businesses who want to expand businesses in Southeast Asia.
Premiumisation had been one of the major trends in Southeast Asia over the years with overall more affluent consumers. How has the premium categories been performing during the pandemic? What are the right strategies for businesses to stay resilient in the segment during uncertain times? What will drive the growth in premium segment in the future? How can premium brands deliver superior experience in the online space? Join Michael Schaefer, Head of Beverages and Foodservice Research from Euromonitor, as he shared interesting dynamics of the premiumisation trend and valuable advices to businesses to deliver strong growth in the premium segment.
Southeast Asia is blessed with diverse animal and marine species. However, it is also extremely vulnerable to the threats of illegal taking, killing and trading in wildlife and endangered species. What are the current state and consequences of illegal animal trafficking in Southeast Asia? Why is partnership between NGO and digital commerce platforms critical to solving this issue? What are some practical actions people can take to combat illegal wildlife trafficking? Join Elizabeth Clarke, Director of Conservation and Science from WWF-Singapore, as she shed some lights on the latest developments in fighting against wildlife trafficking and ways that business and individuals can contribute to protect threatened animal species.
The word “home” no longer means the same for most of us since mid-2020: People are spending more time and doing more activities at home. This change has brought a lot of new business opportunities, and also set the tones for what future home will progress into. Join Tim Chuah, Head of Global Consumer Appliances Research from Euromonitor, as he gave us a peek into the future home, and highlighted how trends like health, hygiene, IOT/ smart technology and sustainability will shape the future of home.
The rapid change in consumer behaviors and the evolving technology have forged an acceleration of the arrival of omnichannel retail. How are consumers in different Southeast Asia countries shopping differently, for different FMCG categories of products, in the Covid19-altered world? What is the strategy for brands to get the best return from both online and offline channels? When it comes to growth in digital space, what are the top 3 untapped opportunities? Join Neil Pembry, Strategic Insight Director from Kantar - Worldpanel Division, as he helped us decode what businesses need to know and do to win in the omnichannel world.
An exceptional customer experience (CX) can be a key differentiator for businesses in Southeast Asia. That’s why many companies invested in CX programs. Have you wondered how can you know whether your CX program is successful? What data should you track and how to use the information to improve the future CX initiatives? Join Aviraj Puri, Regional Director of APAC & Middle East from Bare International, as he shared advices on focusing on the right metrics and analyzing data to measure CX effectiveness and make optimization decisions.
In the last episode of Lazada Insider, Raone Zeviani, Director of Sales and Product from NielsenIQ, shared with us the framework for determining the price and promotion strategies for best return. Do you want to know some practical examples of applying the framework? What are some tips for setting price and promotion right during economy recovery & beyond? Join Raone again in Part II of 'Getting Price and Promotion Right to Emerge Stronger From Crisis', as he shared more advices on this topic that businesses need to know to serve evolving consumer needs and gain long-term competitive advantages.
Getting pricing and promotion strategy right has always been one of the key pillars for sales growth, especially now, as most SE Asia countries are on the journey of re-opening the economy. How has Covid-19 impacted consumers' reaction to price changes & promotions in FMCG? What is the framework for businesses to choose the best strategies for the specific product portfolio? Join us in this first part of the two-parts interview with Raone Zeviani, Director of Sales and Product - Revenue Management Analytics - from NielsenIQ, as he shared valuable price and promotion insights, helping business to not only continue navigating through the pandemic, but also come out stronger after the crisis.
With Southeast Asia consumers spending more time on digital activities, digital marketing is indispensable for businesses and marketers. What are the latest major trends in digital marketing? How can businesses allocate budget in online vs offline marketing, and on-platform vs off-platform marketing? How can businesses plan marketing efforts around mega sales campaign cycle? Join Toni Ruotanen, Head of eCommerce APAC from Group M, as he shed some lights on strategies and tips of optimizing marketing spend for best returns.
Customer loyalty has a powerful impact on the online sales growth, but how can businesses effectively build positive relationship with customers given there are more information and options in the online space? What can drive consumers to become loyal to a brand? What data businesses need to pay attention to in order to enhance customer loyalty and measure effectiveness of loyalty programs? Join Tyler Tai, Account Executive from Brandwatch, as he shared some tips to use data-driven approach to motivate customers to repeatedly engage with and purchase from a brand.
In the last episode of Lazada Insider, Anvaya Sharma, Service Line Leader from Ipsos, shared with us a well-established behavioral science framework 'MAPPS' to help address the sustainability say-do gap. Do you want to know how the MAPPS framework can be applied in real life examples? Join Anvaya again in Part II of 'From Intentions to Actions: Narrow the Say-Do Gap in Sustainability', as she shared examples from businesses in applying MAPPS to trigger consumers’ adoption of sustainability behaviors, and more advices on how SMEs can get started on this journey with relatively limited resources.
Many research in Southeast Asia have highlighted the deep care on the environment and good intentions of sustainable practices among the regional consumers. However, when it comes to behavior changes, the progress is stagnated and not matching the high intention stated. So why is there such a gap between what people say vs what they do in sustainability? How to address consumers’ barriers to action with a well-established behavioral science framework? Join Anvaya Sharma, Service Line Leader from Ipsos, in Part I of 'From Intentions to Actions: Narrow the Say-Do Gap in Sustainability', as she shared the interesting insights and practical framework to address the sustainability say-do dilemma.
The prolonged pandemic has not only put severe strains on SE Asia countries’ healthcare systems, but also brought long lasting impact to the economy. What lesson could businesses learn from the past 1.5 years of the pandemic? What will the economic outlook look like for the region in the year ahead? What will be the key risks and opportunities that businesses need to watch out for? Join James Villafuerte, Senior Economist of Asian Development Bank (ADB) - Southeast Asia Regional Department (SERD), as he shared valuable insights on the trajectories that SE Asia countries will most likely experience in the year ahead and implications for the business in the region.
The pandemic has brought interesting dynamics to Consumer Electronics industry in SE Asia: Greater adoption of technology products due to stay-at-home economy but less purchase power on big-ticket durable items due to financial constraints. How has these dynamics impacted the Consumer Electronics industry? Where will be the future growth coming from, premium, mass or affordable segments? What are some exciting trends and future opportunities in the industry? Join Benedict Hong, Director of Market Intelligence from GfK, as he answered all these interesting questions and shared his advices to businesses in the Consumer Electronics industry.
The pandemic has fostered a vibrant digital commerce scene in Southeast Asia. Will the momentum continue in the months ahead? Find out from the first-of-its-kind digital Commerce Confidence Index, a business sentiment survey that seeks to shed light on the views, prospects and future opportunity areas of online sellers in Southeast Asia.
Since the breakout of the pandemic, people have shifted a bigger share of lives at home, which has fueled the growth of the “stay-at-home economy.” How has this stay-at-home economy impacted the retail landscape? How will this trend be re-shaped in the future when social restrictions become less strict? How can businesses better prepare for the opportunities brought by the trend? Join our two expert guests from Asia Insight – Ng Chong Hin, Co-founder and CEO, and Sneha Pillay, Associate Director – as they deep dived into their latest findings on Stay-at-Home economy trend, and shared advices on how businesses can leverage on consumers’ needs of “Me Time”, “We Time” and “Escape Time” to create more relevant offerings and messages.
You know WHAT your consumers buy, but do you know the WHY behind the buy? Consumer psychology is essentially getting into this "WHY" territory – understanding the drivers that motivate consumers’ purchase decision. In the online space, how do consumers make purchase decisions differently versus offline? How can businesses apply consumer psychology principles to effectively influence shoppers along the online consumer journey? Join Dr. Li Xiuping, Associate Professor of Marketing and Deputy Academic Director of EMBA-C Program from National University of Singapore Business School, as she empowered businesses with consumer psychology tools that will make selling more compassionate, effective and predictable.
Consumers today care about the environmental and social impact that companies make to not only protect but also restore resources, and this is the essence of Regenerative Businesses. How is regenerative business different from sustainability and circular economy? What are some practical ways that companies can get started on the regenerative model? How will regenerative business evolve in Southeast Asia in the next 5 years? Join Subodh Deshpande, Partner of Innate Motion, as he delved into this topic with Janet Sarah Neo, VP of Lazada Corporate Sustainability. In this episode, he explained the regenerative practice with examples and shared advices on adopting and implementing a regenerative business model.
As shopper behavior evolves, different forms of commerce are becoming more overlapping, and shoppers increasingly evaluate brands and retailers on the seamlessness of their experience. Therefore, many companies start embarking on the adoption of omni-channel retailing. Why should businesses adopt an omni-channel retailing strategy? How to overcome the challenges during the implementation? How will omni-channel retailing evolve in the next few years? Join Jon Wright, Head of Insights EMEA from IGD, as he delved into this topic and shared valuable advices to businesses and retailers to win in omni-channel retail.
By 2025, Generation Z (Gen Z) will account for a quarter of the population of APAC, which makes them a very important consumer segment. Do you know what characteristics distinguish them from the other generations? How do Gen Zs interact with brands and retail businesses? How could businesses connect with them more efficiently? Join Indah Muliana, Country Director of Spire Research and Consulting Indonesia, as she shared valuable insights on this group of consumers and advice on how businesses can best engage with Gen Z.
Has eCommerce created more opportunities for women? To grow online businesses, what do female sellers require differently vs. males? What are the opportunities and challenges for women entrepreneurs selling on e-commerce platforms? Join Alexa Roscoe, Disruptive Technology Lead of International Finance Corporation (IFC), as she addressed women’s participation and progression status on eCommerce platforms and shared advices to women entrepreneurs on ways to best capture the opportunities in this industry.
Living through the pandemic is changing all aspects of consumers' lives. In a future without restriction, which consumer behaviors are likely to stick? What are the implications for Southeast Asian businesses? How can businesses meet and exceed consumers' new digital expectations shaped during Covid-19? Join Gracie Igaya, Insight Director of Kadence International, as she looked to the future with us and shared how businesses can tailor to the needs of consumers in a post Covid-19 world.
eCommerce fulfillment keeps evolving and can seem complex for many sellers and businesses. Is the fulfillment process very complicated? Will you lose control of business after using fulfillment services? Is ecommerce fulfillment catered just for big brands? Join Yau, Head of Fulfillment by Lazada, as he bust some of the most common myths of eCommerce fulfillment.
What are the key things a business should look at when searching for influencers, to ensure the right match? How can a business tell whether an influencer campaign is successful? What does the future of influencer marketing look like? Jesca Bantayan, Insights and Strategy Director at IPG Mediabrands, joined Lazada Insider to share her advices on how to grow business through effective Influencer marketing.
Why has short form content become popular in Southeast Asia? What are the key advantages and disadvantages of short form vs long form video? How to make successful short form video from content and platform perspective? Roshan Raj, Partner of Redseer Management Consulting, joined Lazada Insider to discuss this topic.
How has the pandemic reshaped Southeast Asia consumers' attitudes and behaviors towards health and wellness? What are the top 3 exciting trends in the industry? What are the strategies for businesses to stand out from the intense competition? Philip Steggals, Global Head of Research & Strategy and Singapore Managing Director of Kadence International, joined Lazada Insider to share his advices to businesses aiming for success in health & wellness industry in Southeast Asia.
What have been the major shifts in the Food industry in recent years in Southeast Asia? How has consumers' shopping behavior changed? What are the exciting upcoming trends that businesses need to watch out for? Japnit Singh, Deputy CEO of Spire Research and Consulting, joined Lazada Insider to highlight key business opportunities for Southeast Asia Food businesses by leveraging on the key trends.
Is your business ready to catch on to the potential of livestream in eCommerce to sell more? How can businesses overcome key challenges and do successful livestream? What does the future look like for livestream in eCommerce? Haipan Jiang, Regional Brand Marketing Manager from Lazada, joined Lazada Insider to share her advices on how businesses can tap into this opportunity.
How has Covid-19 impacted sustainability scene is in Southeast Asia? What are the implications for sustainability in eCommerce? How will the the sustainability scene in Southeast Asia evolve in 5 years? Jarred Neubronner, Sustainability Research Specialist from Euromonitor, joined Lazada Insider to share his views and advice to businesses on this increasingly important topic.
What are the major shifts in Beauty and Personal Care industry in the past few years? How can businesses adapt to these changes and stand out from the crowd? What are the key trends that businesses need to watch out for in the coming years? SiYing, Beauty and Fashion specialist at Euromonitor, joined Lazada Insider share her insights and views on opportunities for businesses in Beauty and Personal Care industry.
What are the key challenges in FMCG online shopping among Indonesian consumers? What businesses can do to help Indonesian consumers overcome these challenges? What are the emerging trends in Indonesia FMCG categories? Venu Madhav, general manager of Kantar Worldpanel Indonesia, joined Lazada Insider to share his views and advices on nurturing more FMCG Online Shoppers in Indonesia.
How can businesses gain consumer trust in eCommerce to enhance sales? What are the critical factors that businesses need to focus on to signal trustworthiness in the eyes of online shoppers? How to rebuild trust after consumers encounter negative experience? Jake Shepherd, Head of Retail of GfK APAC, joined Lazada Insider to share his views and advices on managing consumer trust in eCommerce.
How has the pandemic impacted supply chain in Southeast Asia? What are the bottlenecks and opportunities? How could businesses build a more resilient supply chain? Vivek Neb, Managing Director of Grail Insights, joined Lazada Insider to share his view on key supply chain challenges, opportunities and business strategies.
What are the top trends & latest innovation in social media marketing in Southeast Asia? How can businesses keep their social media audience engaged? What is the biggest missed opportunity that businesses need to pay attention to? Grace Espinoza, Regional Strategy Director of UM APAC, joined Lazada Insider to delve into these topics and share her insights on how businesses in Southeast Asia can better exploit the opportunities in social media marketing.
What are Southeast Asia consumers most worried about now? What are the new emerging consumer behaviors that businesses need to pay attention to? How can businesses create differentiation in the Omni-Channel world? Prasad Shinde, Director of Ipsos, joined Lazada Insider to share his latest insights on the evolving consumer behavior and advices on how businesses can seize the opportunity to beat the competition.
How has consumer demand and journey of shopping for fashion changed? How can businesses stand out from the competition? Where is the fashion industry heading in the future? Roshan Raj, Partner of Redseer Management Consulting, joined Lazada Insider to share his latest insights on the critical trends and opportunities in Southeast Asia Fashion category.
How has FMCG category and consumer behaviors impacted by Covid-19 in Southeast Asia? Which of these changes will become long term? With all these changes, what are the opportunities for Southeast Asia businesses selling FMCG products? Craig Houliston, regional director from NielsenIQ, joined Lazada Insider to share his insights on the critical trends and opportunities in Southeast Asia FMCG category.
Ramadan is around the corner. As Indonesia is still not out of woods of the pandemic, this year's Ramadan will again be different vs. pre Covid-19 time. What are the key learnings from Ramadan 2020 that businesses need to pay attention to again this year? Is there any new emerging opportunity in Ramadan 2021? Helmy Herman, Account Director from Kantar, joined Lazada Insider to deep dive into Indonesian consumer behavior during Ramadan and shared his advice on actions to seize the opportunities in Ramadan 2021.
What will the economic outlook look like in Southeast Asia? How can businesses be better prepared to seize the growth opportunities? Suan Teck Kin, Head of Research from United Overseas Bank (UOB), joined Lazada Insider to share his perspectives and insights on economic recovery as well as business growth opportunities and risks.
Have you ever wondered how to grow your business during critical times like pandemic? Have you ever considered taking your business online to keep up with most customers' current move of buying more items over the internet? Have you been thinking of better ways to improve your sales strategy? This episode answers all these questions and other important aspects in rethinking your online sales strategy. Brought to you by Lazada Group Strategy x GfK.