The Do Good Business Podcast is a safe space for entrepreneurs to let that passion out, explore how they can build a better business and do some real good in the world. Hosted by Sarah Williams, founder of Rebel Office Inc, she helps businesses from all over the world peel back the curtain and give an inside look at how to prioritize profit, people and planet equally. The Do Good Business Podcast is on a mission to redefine the words "business as usual". So cozy up and settle in for some real talk about building businesses with real impact (that make real income).
Is there such a thing as too much automation? Let's talk about it. In this episode, Sarah breaks down the pros and cons of automation, as well as practical steps to add the human back into the tools and let your brand's personality really shine through in your client experience.
Don't forget to tell us what you think - or request more information about our new Mentorship Membership - over on Instagram @rebeloffice!
“I feel like we’re kind of sold on this idea that ‘Oh, sales are easy if you're just confident or if you have the right sales tactic!’ and I will say that while confidence obviously helps sales and helps selling, because you're showing up with an energy, it's normally NOT associated with a specific tactic.”Welcome back to the It’s A Vibe Podcast. In today’s episode, I’m talking about sales. We’re going to have an open and honest conversation about it and I’ll walk you through what worked for me personally to get Rebel Office to where it's at now and how it's contributed to sales confidence, both for us and our clients.
In this episode:
Don’t forget to tune into the podcast next week to learn about how to find your signature framework.
Resources from this episode:
Learn more about The Elevation Lab at: rebeloffice.ca/lab
Get The Elevated Experience Module here and get a step-by-step guide to designing and building an intentional client experience and overhauling your internal operations to make running your business a joyride.
Connect with SarahI’m on a mission to help our clients deliver transformational client experiences at every turn and become wildly in demand.
Instagram: @rebeloffice
Website: rebeloffice.ca
“If we have things to sell, but we're not feeling good about them, or we don't feel like they're 100%, or we don't really understand our offers, or how we want to communicate them, or what the actual benefits are, then how in the world are we going to communicate those effectively to other people?”Welcome back to the It’s A Vibe Podcast. In today’s episode, I’m talking about how having unclear offers may be wreaking havoc in your business and what to do about it. We’ll go through 3 signs your offers aren’t clear enough and I'm going to be very honest and real with you about our own experiences at Rebel Office so you don’t have to repeat the mistakes we made. In this episode:
Don’t forget to tune into the podcast next week to learn about how sales tactics don't give you sales confidence.
Resources from this episode:
Learn more about The Elevation Lab at: rebeloffice.ca/lab
Get The Elevated Offers Module here and learn how to structure your products and services to deliver transformational results AND diversify to increase client retention.
Connect with SarahI’m on a mission to help our clients deliver transformational client experiences at every turn and become wildly in demand.
Instagram: @rebeloffice
Website: rebeloffice.ca
“A lot of times our clients or just entrepreneurs in general, from what we've seen, just say, ‘Okay, we've delivered. See you later.’ and that is not what I want you to be doing. I want you to always be looking for those opportunities to continue to nurture that relationship.”Welcome back to the It’s A Vibe Podcast. In today’s episode, I’m talking about one of the most missed opportunities to get more business: offboarding. We’ll go through 4 different elements that you can add to your offboarding to strengthen your client relationships and boost your bottom line.
In this episode:
Don’t forget to tune into the podcast next week to learn about 3 signs your offers aren't clear enough.
Resources from this episode:
Catch up with last week’s episode of the It’s a Vibe Podcast How To Audit Your Client Experience.
Learn more about The Elevation Lab at: rebeloffice.ca/lab
Get The Elevated Offers Module here and learn how to structure your products and services to deliver transformational results AND diversify to increase client retention.
Get The Elevated Experiences Module here and get a step-by-step guide to designing and building an intentional client experience and overhauling your internal operations to make running your business a joyride.
Connect with Sarah
I’m on a mission to help our clients deliver transformational client experiences at every turn and become wildly in demand.
Instagram: @rebeloffice
Website: rebeloffice.ca
“I cannot stress that enough. If you do not have the systems in your business to regularly check in and audit and review and look at what's working and what's not, then quite frankly, everything that you're doing is just shooting in the dark.”Welcome back to the It’s A Vibe Podcast. In today’s episode, I’m here to guide you on how to audit your client experience. We’ll go through the five core areas of the client experience you should focus on in your audit to better assess where you’re at and discover opportunities for optimizing so you can deliver the best client experience.
In this episode:
Don’t forget to tune into the podcast next week to learn about 3 elements of offboarding to increase client retention and referrals.
Resources from this episode:
Learn more about The Elevation Lab, the Lounge, and all the modules at: rebeloffice.ca/lab
Get The Elevated Offers Module here and learn how to structure your products and services to deliver transformational results AND diversify to increase client retention.
Connect with Sarah
I’m on a mission to help our clients deliver transformational client experiences at every turn and become wildly in demand.
Instagram: @rebeloffice
Website: rebeloffice.ca
“When you have an offer suite mapped out and you're strategic about the offers in it, then you have the opportunity to say ‘okay, now what makes the most sense to put out there to get people in the door?’ And, then ‘where do I want them to go once they're in?’”Welcome back to the It’s A Vibe Podcast. In today’s episode, I’m talking about strategic offer suites. I’m giving you tools to help you keep your clients working with you longer by making sure all of your products and services are optimized and have a purpose for your business.
In this episode:
Don’t forget to tune into the podcast next week to learn about how to audit your client experience.
Resources from this episode:
Check out our Offer Strategy Intensive and get the support you need to design your client experience to increase sales, support your clients and turn them into your biggest brand ambassadors - all on autopilot.
Learn more about The Elevation Lab at: rebeloffice.ca/lab
Get The Elevated Offers Module here and learn how to structure your products and services to deliver transformational results AND diversify to increase client retention.
Connect with Sarah
I’m on a mission to help our clients deliver transformational client experiences at every turn and become wildly in demand.
Instagram: @rebeloffice
Website: rebeloffice.ca
“We're all guilty of this, especially in the online entrepreneur space. There's all this focus on the next shiny thing and we're always hopping tools. At least I know, I did that for a long time. […] When you jump into the tools first and you don't start with strategy, then you're basically just putting a bandaid fix on something and oftentimes, it's not done right so, it's not even a proper band aid."
Welcome back to the It’s A Vibe Podcast. In today’s episode, I’m talking about 3 ways to take your client experience to the next level. So that you can focus on your strategy and optimize your tools for client transformation and long lasting business.
In this episode:
Don’t forget to tune into the podcast next week to learn 5 ways to make your offer suite more strategic.
Resources from this episode:Learn more about The Elevation Lab at: rebeloffice.ca/lab
Get The Elevated Offers Module here and learn how to structure your products and services to deliver transformational results AND diversify to increase client rentention.
Get The Elevated Experiences Module here and get a step-by-step guide to designing and building an intentional client experience and overhauling your internal operations to make running your business a joyride.
Connect with Sarah
I’m on a mission to help our clients deliver transformational client experiences at every turn and become wildly in demand.
Instagram: @rebeloffice
Website: rebeloffice.ca
“Onboarding is really, truly the time to set expectations, to get everyone on the same page, and to start your project or the service delivery off on the right foot, so that you can reduce resistance, and issues, and communication problems, and all of those things that maybe have not gone the way you wanted them to in the past.”Welcome back to the It’s A Vibe Podcast. In today’s episode, I’m talking about one of the most critical phases in your client experience: onboarding. We’ll go through the biggest mistake we see our clients making in their onboarding process, how to audit your own to figure out if you’re doing it as well, and what you can do to fix it so your onboarding can go right in the future.
In this episode:
Don’t forget to tune into the podcast next week to go beyond the tools you use for an outstanding client experience.
Resources from this episode:
If you are a visual person, open up my favorite tool Miro to help you map out all the steps in our onboarding process.
If you ever need support with creating your onboarding assets we have our Custom Client Experience Packages, and we can do that for you or walk you through it if you prefer.
Learn more about The Elevation Lab at: rebeloffice.ca/lab
Get The Elevated Experiences Module here and get a step-by-step guide to designing and building an intentional client experience and overhauling your internal operations to make running your business a joyride. (Available from April 1st, 2023)
Connect with Sarah
I’m on a mission to help our clients deliver transformational client experiences at every turn and become wildly in demand.
Instagram: @rebeloffice
Website: rebeloffice.ca
“It's really easy to fall into this routine of stopping and burning it all down and starting over and then building something that you don't love, and it's chaos and messy and then it's ‘Okay, shoot! This isn't working either.’ Let's do it all over again and burn it down and start over again with this new idea.”Does this feel familiar?
Welcome back to the It’s A Vibe Podcast. In today’s episode, I’m talking about 4 areas to strategically look at and simplify in your business that will help you get out of this cycle, in which I had been stuck in for years.
In this episode:
Don’t forget to tune into the podcast next week to learn about the #1 mistake you’re making when onboarding new clients.
Resources from this episode:
Learn more about The Elevation Lab at: rebeloffice.ca/lab
Get The Elevated Data Module here and learn how to audit your business and connect with your ideal client to make informed and strategic decisions moving forward.
Get The Elevated Offers Module here and learn how to structure your products and services to deliver transformational results AND diversify to increase client rentention.
Connect with Sarah
I’m on a mission to help our clients deliver transformational client experiences at every turn and become wildly in demand.
Instagram: @rebeloffice
Website: rebeloffice.ca
“Aesthetic intelligence is our ability to understand, interpret, and articulate feelings that are elicited by a particular object or experience. Essentially, aesthetic intelligence is the development of “taste” — the ability to discern what is desirable and why, and how to attain it."Welcome back to the It’s A Vibe Podcast. In today’s episode, I’m talking about how to design an online business that appeals to the senses. We’ll go through the concept of aesthetic intelligence and how to use it to create a desirable and sustainable brand.
In this episode:
Don’t forget to tune into the podcast next week to learn about the 4 areas of your business you can simplify today (and how to do it).
Resources from this episode:
Check out my go-to book, Aesthetic Intelligence: How to Boost It and Use It in Business and Beyond
Learn more about The Elevation Lab at: rebeloffice.ca/lab
Get The Elevated Aesthetic Module here and unlock how to take your current visual identity and elevate the heck out of it for a truly client-magnet-worthy vibe.
Connect with Sarah
I’m on a mission to help our clients deliver transformational client experiences at every turn and become wildly in demand.
Instagram: @rebeloffice
Website: rebeloffice.ca
“We're gonna talk a lot about TRUST on this show. Because at the end of the day, that's really what client experience is all about. It's about building these moments that are going to reduce resistance and build trust.”Welcome to the first episode of the new and rebranded It’s a Vibe Podcast!
This is Sarah Williams, your host and founder of Rebel Office, and in this first episode we’re going to cover the why behind this rebrand, what you can expect from the It’s a Vibe Podcast, what a brand’s vibe is and how you can elevate it, and more.
In this episode:
Don’t forget to follow the podcast to not miss next week’s episode, it will be all about making your online business a SENSORY EXPERIENCE. Resources from this episode:
Learn more about The Elevation Lab at:rebeloffice.ca/lab
Get The Elevated Data Module here and learn how to audit your business and connect with your ideal client to make informed and strategic decisions moving forward.
Get The Elevated Aesthetic Module here and unlock how to take your current visual identity and elevate the heck out of it for a truly client-magnet-worthy vibe.
Connect with Sarah
I’m on a mission to help our clients deliver transformational client experiences at every turn and become wildly in demand.
Instagram: @rebeloffice
Website: rebeloffice.ca
In this episode of The Do Good Business Podcast, I’m gonna talk all about how to attract dream clients that actually care as much as you do about your causes and your values.
This is something that I've personally gone through and I am very intentional about it. So I'm excited to walk you through three steps to start being more intentional about attracting dream clients (who care!), too.
I've got my coffee, let's dive in.
In this episode:
To learn more about Rebel Office and The Do Good Business Podcast, visit rebeloffice.ca.
To book a Rebel Office Work Party, visit rebeloffice.ca/work-parties
To grab your free copy of our guide 5 Tasks to Automate Today to Hit $5K Months, visit rebeloffice.ca/guide-automate.
In this episode of The Do Good Business Podcast, we're deep-diving into how to build social impact into a small online business or even as a freelancer.
I’m joined by web designer, Kristen Ellis. Kristen was that virtual assistant who took on any type of work that came her way and quickly experienced burnout, 40-hour workweeks, and services she wasn't passionate about.
She then realized that offering web design services was all she needed to eliminate draining tasks, spend more time being creative, and only work with clients she truly loved.
In this episode, we're talking about:
To connect with Kristen:
Visit her website - kristenleighdesigns.com - or follow her on Instagram at @kristenleighellis
More from Rebel Office:
To learn more about Rebel Office and The Do Good Business Podcast, visit rebeloffice.ca.
To book a Rebel Office Work Party, visit rebeloffice.ca/work-parties
To grab your free guide: 5 Ways to Elevate Your Business to Attract High Ticket Clients: rebeloffice.ca/guide-elevate
In this episode of The Do Good Business Podcast, we're deep-diving into communicating your mission and having a greater impact by leveraging storytelling and crafting your own hero story.
We're joined by Ashley and Steev Letts, the coolest brother and sister duo, and the team running Letts & Co, a copywriting and storytelling company that helps businesses that are looking to increase social impact through strong storytelling.
In this episode, we're talking about:
To connect with Ashley and Steev, follow them on Instagram @ashletts and @steevletts
More from Rebel Office
To learn more about Rebel Office and The Do Good Business Podcast, visit rebeloffice.ca.
To book a Rebel Office Work Party, visit rebeloffice.ca/work-parties
To grab your free copy of our guide 5 Tasks to Automate Today to Hit $5K Months, visit rebeloffice.ca/guide-automate
In this episode of The Do Good Business Podcast, I’m diving deep into your brand experience, and what you can do to make it truly impactful.
In this episode:
Resources from this episode:
To get your Market Research Manual for the online, service-based business
More from Rebel Office, visit rebeloffice.ca/manual-research
To grab your free copy of our guide 5 Tasks to Automate Today to Hit $5K Months, visit rebeloffice.ca/guide-automate
More from Rebel Office:
To learn more about Rebel Office and The Do Good Business Podcast, visit rebeloffice.ca
To book a Rebel Office Work Party, visit rebeloffice.ca/work-parties
In this episode of The Do Good Business Podcast, we're diving deep into inclusive marketing and customer experience. We're joined by Sonia Thompson, an inclusive marketing strategist & consultant, and CEO of Thompson Media Group.
Sonia helps companies deliver inclusive and remarkable customer experiences that win customers. She also writes weekly columns for both Forbes and Inc. where she covers how belonging, inclusive marketing and remarkable customer experiences fuel growth and customer loyalty.
In this episode, we're talking about:
Free Resources from Sonia:
More from Rebel Office:
To learn more about Rebel Office and The Do Good Business Podcast, visit rebeloffice.ca
To book a Rebel Office Work Party, visit rebeloffice.ca/work-parties
To grab your free guide: 5 Ways to Elevate Your Business to Attract High Ticket Clients: rebeloffice.ca/guide-elevate
I've totally been there creating offers either that I'm passionate about but don't sell AND creating offers that feel super sexy and people love them, but it sucks my soul. Finding the balance between both is critical.
When you do find that sweet spot, magic happens and you can FEEL the momentum and traction happening.
In this episode of The Do Good Business Podcast, I’m sharing my top tips for designing new offers for your business that feel aligned but ALSO are attractive to your audience (and sell)!
So, let’s dive in.
In this episode, I talked about:
Resources:
To grab your free copy of our guide 5 Tasks to Automate Today to Hit $5K Months, visit rebeloffice.ca/guide-automate
To grab our Market Research Manual for the Online, Service-Based Business, visit: https://rebeloffice.ca/manual-research
To learn more about Rebel Office and The Do Good Business Podcast, visit rebeloffice.ca
To book a Rebel Office Work Party, visit rebeloffice.ca/work-parties
In this episode of The Do Good Business Podcast, we're deep-diving into ethical and responsible retail. We're joined by Tiu Tabak. Tiu worked in retail for years and was surrounded by hyper-consumerism, and waste.
She realized this mass consumption is detrimental not only to the environment but also to the livelihood of the workers that make these products - which are often manufactured in oppressive, unsafe, and unsustainable working conditions.
She knew there had to be a better, more intentional, and responsible way of doing things in the retail world, so Kinsfolk Shop was born.
In this episode, we're talking about:
Kinsfolk Shop was started in 2018 and is a small online-only shop dedicated to useful and practical home goods. Products include kitchen gadgets and utensils, soaps and toiletries, cleaning tools, and home décor. Many of which are made in Canada. Their goal is to provide you with quality products that are ethically and responsibly made, and that also have a small ecological footprint.
Visit the Kinsfolk Shop website at https://kinsfolkshop.com/
Or follow them on Instagram: @kinsfolkshop
More from Rebel Office:
To learn more about Rebel Office and The Do Good Business Podcast, visit rebeloffice.ca
To book a Rebel Office Work Party, visit rebeloffice.ca/work-parties
To grab your free guide: 5 Ways to Elevate Your Business to Attract High Ticket Clients: rebeloffice.ca/guide-elevate
In this episode of The Do Good Business Podcast, I’m talking about audits and how to audit your business to create a real action plan for impact.
Auditing isn’t just about looking at the past, it’s about looking at what has been working (and not working) so you can make informed decisions in your business moving forward.
So, let’s dive in.
In this episode, I talked about:
Resources:
To learn more about Rebel Office and The Do Good Business Podcast, visit rebeloffice.ca
To book a Rebel Office Work Party, visit rebeloffice.ca/work-parties
To grab your free copy of our guide 5 Tasks to Automate Today to Hit $5K Months, visit rebeloffice.ca/guide-automate
To grab our manual for creating a strategic 90-day roadmap over at rebeloffice.ca/manual-roadmap
When we think about how business is done, we think about big guys and companies. But what if the big guys can actually learn from small businesses when it comes to doing business in a positive, responsible, and sustainable way.
In this episode of The Do Good Business Podcast, we're deep-diving into how small businesses can make a real, sustainable impact by embedding giving to their daily activities (yes, that means you too, solopreneur).
We're joined by serial entrepreneur, Amazon best-selling author, and 2x TEDx speaker, Masami Sato. She's the founder of B1G1 and she's passionate about helping small businesses embed giving right into the heart of their everyday activities.
B1G1 is a global giving initiative that’s quickly grown into a global movement. B1G1 makes business giving easy, effective, and meaningful. They have recently reached the 250 Million Giving Impacts milestone!
In this episode, we're talking about:
To connect with Masami, go to her Linkedin page at https://www.linkedin.com/in/masamisato/
To learn more about B1G1, visit their website at www.b1g1.com.
To learn more about Rebel Office and The Do Good Business Podcast, visit rebeloffice.ca.
To book a Rebel Office Work Party, visit rebeloffice.ca/work-parties
To grab your free guide: 5 Ways to Elevate Your Business to Attract High Ticket Clients: rebeloffice.ca/guide-elevate
In this episode of The Do Good Business Podcast, we're deep diving into health and safety, and what that means for any business, of any size (yes, even you, solopreneur). We're joined by Health & Safety Consultant Aimee Arsenault.
She's the founder of Transmit Safety and she's passionate about ensuring the success of the organization through health and safety management systems. With exposure to various industries throughout her career, she understands how dynamic working environments can be and know that communication between all parties is key.
In this episode, we're talking about:
To connect with Aimee, visit the Transmit Safety website at transmitsafety.com.
To learn more about Rebel Office and The Do Good Business Podcast, visit rebel office.ca. To grab your free copy of our guide 5 Tasks to Automate Today to Hit $5K Months, visit rebeloffice.ca/guide-automate.
In this episode of The Do Good Business Podcast, our guest - Katie Gamble, founder of Nature Bee Beeswax Wraps - hits all of the pillars of this show. We talk community, environment, equitable opportunities and building a business with values that guide everything you do.
Katie Gamble goes above and beyond with her company to not only have a positive impact on this planet, but also keeps her community front and centre with everything she does. In this episode, we talk about:
and more! Listen up.
More about Nature Bee
Nature Bee is a small women-run business founded by Katie Gamble in 2018, that specializes in producing high-quality Beeswax Wraps. Nature Bee’s mission is to make sustainability more attainable by providing a product that is both easy to use and good for the planet. Nature Bee wraps are made using 100% cotton, locally sourced beeswax, pine tree resin, and jojoba oil. Each wrap is handcrafted, folded and packaged here in beautiful Victoria B.C.! Nature Bee takes great pride in using top quality ingredients that meet sustainability and safety standards.
Something Nature Bee does that sets them apart from other companies is their Custom Wrap collaborations. Nature Bee provides this service to companies who wish to customize the design of the wraps with their logos. Nature Bee has had much success with their custom wrap collaborations and has created wraps for companies like Lush Cosmetics, Babybel, and many more!
More about Rebel Office
In this episode of The Do Good Business Podcast, we're talking all things values. How to craft them, how to introduce them to your team, how to live more in alignment with them - all of it! Values are such a foundational component of any business looking to do some good & have lasting impact, and Melyssa Griffin embodies this more than anyone we know.
Melyssa Griffin is a former school teacher turned entrepreneur who believes that the best way to grow a thriving business is to heal the leader behind the scenes. She coaches entrepreneurs back to their inner truth so that they can create abundance without self-abandonment. Through her Aligned Abundance Mastermind, Limitless Life Podcast, and online courses, she’s helped over 300,000 women to reprogram their ineffective subconscious beliefs and patterns that are keeping them stuck so that they can create unapologetic and authentic success.
Connect With Her:
More About Rebel Office:
In this episode of The Do Good Business Podcast, we're learning about the importance of paying an ethical, living wage along with how to communicate the value of your ethical business practices to your clients and audience.
Antoinette Daniel is the founder of Just Helpers, a UK-based cleaning company who previously worked with an anti-human trafficking organisation where she witnessed first hand how vulnerable people are taken advantage of across UK neighbourhoods. With that, she's now on a mission to end inequality by ensuring her team members are afforded good working conditions and fair pay.
As mentioned in the introduction, this episode contains sensitive conversations regarding situations of abuse and human trafficking.
LINKS & RESOURCES:
HUMAN TRAFFICKING HOTLINES
MORE ABOUT REBEL OFFICE:
In this episode of The Do Good Business Podcast, we're joined by Amanda Baker, COO of Tease Tea & Tease Tea's Founders Fund. Amanda Baker comes from a career in social impact marketing and now leads Tease, a sustainably sourced, benefit corporation certified tea company as well as Founders Fund, an organization that funds and mentors women in business. It is her fundamental belief that businesses have the greatest potential for environmental and social impact.
We're covering it all, from the B Corp process, to starting a fund, to starting steps for social impact and more.
You can reach Amanda on Instagram via @tease_tea or @thefoundersfund
To learn more about this show and Rebel Office, visit rebeloffice.ca. To grab your Free Guide: 5 Ways to Elevate Your Business Today to Attract High Ticket Clients, visit https://rebeloffice.ca/guide-elevate
In this episode of The Do Good Business Podcast, we're learning the dirt on the laundry industry as Sarah chats with Bernard and Angie, founders of Kind Laundry. As both business and life partners of more than 10 years, they are lucky to share the same values in life. These shared values are how they stay strong as a couple and what drives them as business partners. They are committed to living as sustainably as possible, and that includes building a company that hosts the same values.
They don't hold back as they talk about the realities of building a conscious company with your partner. In fact, they don't hold back about a lot of things! They talk about:
LINKS:
Kind Laundry is a purpose-driven company whose mission is to single-use plastic polluting our oceans and landfills, while providing people with a more eco-friendly laundry cleaning solution. They keep sustainability at the centre of every single step of their business operations by offering innovative, greener and safer ways to do laundry that will keep your clothes clean and the planet happy. To learn more about them and to grab your detergent sheets, visit kindlaundry.com.
In this episode of The Do Good Business Podcast, Sarah's chatting with Christina Jones, badass photographer and the founder of Colorjoy Stock. Colorjoy Stock is a lifestyle and business stock photo membership for brands who want to connect with their community through the images they use. Christina and her team are all about creating * gorgeous * collections of diverse stock imagery for women building better brands.
We talked about all the things, including:
Links
Go follow Christina over on Instagram at @christinajonesphoto and @colorjoystock. You can join her stock photo membership over at colorjoystock.com and get 25 FREE photos if you subscribe to their list!
Welcome to The Do Good Business Podcast! Hosted by Sarah Williams, founder of Rebel Office Inc., this episode is a quick run-through of what you can expect from this show. Additionally, we look at what people responded when asked what it means to "do good business", how your values matter, and what sort of special guests you can expect in coming episodes!
Links to Check Out: