Live at ViVE: Voices: Recent Episodes
ViVE
Live at ViVE: Voices is an interview series with leading industry visionaries who are transforming healthcare and technology.
The pandemic exposed the cracks in the healthcare system. But how do we prioritize resources to maximize capabilities for the future?
By prioritizing partnerships.
Dr. Rasu Shrestha is Chief Strategy and Transformation Officer and Executive Vice President for Atrium Health, one of the largest non-profit and leading academic health systems in the United States. Dr. Shrestha is responsible for Atrium Health’s enterprise strategy, including planning and tactical direction for the organization’s current strategic roadmap.
On this episode of Live at ViVE, Dr. Shrestha joins hosts Dr. Gautam Gulati and Dr. Jordan Shlain to discuss his background and how he’s forging a path to the future by breaking down walls and building bridges to person-centered care enabled by technology.
We discuss the cracks exposed in our healthcare system during the COVID and how we can pivot to make the heroics displayed during the pandemic the blueprint of how we operate going forward.
Listen as Dr. Shrestha shares why social impact is such a big driver at Atrium Health and how they’re embracing their mission of health, hope, and healing for the future of healthcare.
Topics Covered
- How Dr. Shrestha’s personal experiences, combined with today’s healthcare climate, inform what he is doing at Atrium
- How the pandemic accentuated the cracks in the healthcare system
- How Atrium is creating a blueprint for collaborating in public-private partnerships
- Why human struggles mixed with a healthcare emergency and chaos in the healthcare field is the recipe for disaster
- How Atrium is using technology to leverage data to reach underserved communities
- How Atrium is thinking globally while acting locally in its program rollout
- An inside look at ‘The Pearl,’ Atrium Health’s innovative new medical school
- How Atrium is asking the right questions to overcome data blind spots
- Dr. Shrestha’s quest to prioritize Atrium Health’s mission of health, hope, and healing for all
Connect with Dr. Rasu Shrestha
Dr. Shrestha on LinkedIn
Dr. Shrestha on Twitter
Connect with Dr. Gautam Gulati, Dr. Jordan Shlain, & Dr. Jessica Shepherd
Dr. Gulati on Twitter
Dr. Gulati on LinkedIn
Dr. Shlain on Twitter
Dr. Shlain on LinkedIn
Dr. Shepherd on LinkedIn
Dr. Shepherd on Twitter
Resources
Atrium Health
ViVE
How do you optimize the outcome for a patient who has chronic kidney disease? By treating them as a whole person.
Rani Khetarpal is Head of Value-Based Care Partnerships at CVS Health, where she leads the build and execution of innovative alternative payment models and risk arrangements. While she encompasses a diverse array of experience within the healthcare ecosystem, Rani’s area of expertise lies in designing and delivering patient-centric, outcomes-driven models that align provider and payer.
On this episode of Live at ViVE, Rani joins hosts Dr. Jessica Shepherd, Dr. Gautam Gulati, and Dr. Jordan Shlain to discuss kidney care models that look at the patient holistically—as a patient and a person.
Listen as Rani shares how CVS is using brand recognition and its geographical footprint to reach patients where they are. They explore how CVS Health is partnering with provider care teams to change the narrative and provide value-based care that is quality-, cost-, and patient-centered.
Topics Covered
- The psychosocial barriers, comorbidities, and other factors that contribute to the progression of chronic kidney disease (CKD)
- How CVS is working to challenge the true cost of care by focusing on the desired outcomes and then working backward
- How value-based care is shifting the focus to preventing disease instead of treating patients
- Where Rani thinks the greatest use of digital technology is happening right now
- How CVS is using provider-based care teams to create individualized treatment models
- How CVS is changing the value-based care narrative to better meet patients' needs
Connect with Rani Khetarpal
Rani Khetarpal on Twitter
Rani Khetarpal on LinkedIn
Connect with Dr. Jessica Shepherd, Dr. Gautam Gulati, & Dr. Jordan Shlain
Dr. Shepherd on LinkedIn
Dr. Shepherd on Twitter
Dr. Gulati on Twitter
Dr. Gulati on LinkedIn
Dr. Shlain on Twitter
Dr. Shlain on LinkedIn
Resources
CVS Health
ViVE
The biggest opportunity in healthcare is to extend health equity and provide total wellness solutions through virtual and technology platforms.
But what challenges does that present? And how can you simplify the human experience across the spectrum?
Rajeev Ronanki is the President of Digital Platforms at Anthem®, where he is harnessing the power of AI to offer personalized healthcare for patients, providers, and caregivers. He is also the author of You and AI: A Citizens Guide to AI, Blockchain, and Puzzling Together the Future of Healthcare.
On this episode of Live at ViVE, Rajeev joins host Dr. Jessica Shepherd to discuss the current gap and biggest obstacles to extending the reach of virtual healthcare to provide options for wellness, prevention, and breakthroughs in health equity.
Listen as Rajeev shares the details of how Anthem® is navigating the challenges of delivering virtual healthcare to more populations through partnerships with cellphone companies and their Concierge Care programs.
Topics Covered
- What Rajeev thinks is the biggest issue today for physicians, patients, and caregivers and the opportunity for improved outcomes
- How to create a win-win in virtual vs. in-person care
- How to use data as a predictor of a person’s health journey to decrease preventable disease and lower healthcare costs
- How Anthem® is working to attract consumers through rewards-based incentives
- What Rajeev believes is the future of the national standard of care
- Rajeev’s take on the biggest change needed to improve health equity and access to care for all
Connect with Rajeev Ronanki
Rajeev Ronanki on LinkedIn
Rajeev Ronanki on Twitter
Connect with Dr. Gautam Gulati, Dr. Jordan Shlain, & Dr. Jessica Shepherd
Dr. Shepherd on LinkedIn
Dr. Shepherd on Twitter
Dr. Gulati on Twitter
Dr. Gulati on LinkedIn
Dr. Shlain on Twitter
Dr. Shlain on LinkedIn
Resources
You and AI
Anthem®
ViVE
How do you optimize patient touchpoints to make the delivery of complex care easier and more meaningful?
Manav Sevak is the Co-Founder & CEO of Memora Health, a company using artificial intelligence to digitize and automate complex workflows to modernize the care delivery experience for both patients and care teams.
On this episode of Live at ViVE, Manav joins host Dr. Jessica Shepherd to discuss the first-hand experience that led him to start Memora Health and explain why it’s so important for him to be on the front line of helping patients navigate their care more effectively.
Listen in as Manav shares how Memora Health is using low-touch channels to eliminate the administrative backlog that dilutes the doctor-patient connection to create more meaningful interactions for both the patient and the care team.
Topics Covered
- A behind-the-scenes look at the experience that led Manav to start Memora Health
- The 2 big care delivery problems Memora Health is modernizing
- How Memora Health is eliminating administrative backlog through text messages
- How Manav’s team is helping ensure patients adhere to their care plan through patient community involvement
- How Memora Health is investing in resources to collect data on patient experiences
- How Memora Health is helping physicians spend their time practicing at the top of their license
Connect with Manav Sevak
Manav Savak on LinkedIn
Manav Savak on Twitter
Connect with Dr. Jessica Shepherd, Dr. Gautam Gulati, & Dr. Jordan Shlain
Dr. Shepherd on LinkedIn
Dr. Shepherd on Twitter
Dr. Gulati on Twitter
Dr. Gulati on LinkedIn
Dr. Shlain on Twitter
Dr. Shlain on LinkedIn
Resources
Memora Health
ViVE
Anything that affects the practice workflow affects patient care. But how can you deliver personal, informed patient care that’s centered around both doctors and patients?
Kyna Fong, Ph.D., is CEO and Cofounder of Elation Health, a platform created for independent primary care that strengthens the relationship between patients and physicians. Dr. Fong graduated from Harvard University at age 19 with a bachelor’s degree in applied math and a master’s in computer science.
She then received her Economics Ph.D. from Stanford University, where she focused on healthcare. She spent four years as a tenure-track professor in Stanford’s economics department before starting Elation to support primary care medical practices like her father's in Northern California.
On this episode of Live at ViVE, Dr. Fong joins hosts Dr. Jessica Shepherd, Dr. Guatam Gulati, and Dr. Jordan Shlain to discuss her career trajectory, what led her to start Elation Health and the key insight that helped propel them to where they are today.
Listen in to hear about Elation Health’s quest to build technology that helps practices evolve to meet the needs of their patients now and what they are aiming toward for the future.
Topics Covered
- How Dr. Fong’s work in her father’s practice led to the creation of Elation Health
- Why Dr. Fong is excited about the future of primary care
- Elation’s move to more outcome-based healthcare
- How Elation Health is pursuing innovation by allowing APIs for practice model customization
- What Dr. Fong and her team are doing to offer more value to patients in between healthcare visits
- How Elation Health is ensuring its technology evolves to meet the pace of innovation
- Dr. Fong’s sneak peek at the Elation Health product roadmap and priorities for the future
Connect with Dr. Kyna Fong
Dr. Fong on LinkedIn
Dr. Fong on Twitter
Connect with Dr. Jessica Shepherd, Dr. Gautam Gulati, & Dr. Jordan Shlain
Dr. Shepherd on LinkedIn
Dr. Shepherd on Twitter
Dr. Gulati on Twitter
Dr. Gulati on LinkedIn
Dr. Shlain on Twitter
Dr. Shlain on LinkedIn
Resources
Elation Health
ViVE
Getting a patient through a mental illness is much more complex than finding the right pharmaceuticals.
But how do we develop technological solutions for earlier stage intervention and treatment options while protecting patient privacy?
Kabir Nath was the President & CEO of Otsuka North America, a pharmaceutical manufacturer based in Princeton, New Jersey. Since recording, he has recently transitioned into a global role as the the Senior Managing Director, Global Pharmaceutical Business of Otsuka. Throughout his career, Kabir has shaped strategy to deliver results in complex, challenging business environments at the country, regional and global level. At Otsuka, a 101-year-old Japanese company with a blend of Japanese and American cultures, Kabir puts his purpose into practice daily.
On this episode of Live at ViVE, Kabir joins hosts Dr. Gautam Gulati and Dr. Jordan Shlain to discuss how the healthcare system is changing and his view on how Otsuka fits into the spectrum of mental health treatment innovation. They look at the move from mental illness to mental wellness through the utilization of technology and data for earlier interventions.
Listen as Kabir shares about how Otsuka is utilizing partnerships for technological advances to push at the edges of what can be different for future mental health treatments.
Topics Covered
- The challenge of treating mental illness beyond pharmaceuticals
- How Otsuka is partnering with other companies to develop better treatments through utilizing technology for earlier intervention
- Otsuka’s partnership with Verily Life Sciences on the creation of a prescription digital therapeutic
- The quest to agree on the language used to discuss mental health and how Otsuka is staying true to their mission of realizing the value of every mind
- What Kabir sees as the most exciting advances on the horizon in mental health treatment options
Connect with Kabir Nath
Kabir Nath on LinkedIn
Connect with Dr. Gautam Gulati, Dr. Jordan Shlain, & Dr. Jessica Shepherd
Dr. Gulati on Twitter
Dr. Gulati on LinkedIn
Dr. Shlain on Twitter
Dr. Shlain on LinkedIn
Dr. Shepherd on LinkedIn
Dr. Shepherd on Twitter
Resources
Otsuka US
ViVE
Health happens inside and outside the four walls of a hospital. Precision health uses data from a wide variety of non-clinical sources to arrive at the best treatment for a person or a community. But how do we use technology to improve the quality of life of a patient? By putting the patient front and center in the data.
Dr. Jess Mega is a cardiologist and the Co-Founder and Chief Medical & Scientific Officer at Verily, a research organization devoted to the study of life sciences. In her role as a cardiologist and caring for patients on the frontline, she felt compelled to bring together technology, life science, and health care to keep up with the next generation of precision health.
On this episode of Live at ViVE, Dr. Mega joins hosts Dr. Guatam Gulati and Dr. Jessica Shepherd to discuss Verily’s focus on translating technological innovations and scientific insights into partnerships and programs that improve patient outcomes.
Topics Covered
- Why the information that we put into electronic health records is just one fraction of what health really means
- What Dr. Mega sees as the most exciting part of how Verily is mapping human health
- How Verily is marrying the genotype and the phenotype to understand human health data on a much broader scope
- How patients benefit from Verily’s practice of using technology to bridge the gap between their health condition and quality of life
- The 3 tools Verily is using to break through the barriers of precision health
- How having their personal health data creates a more positive patient outcome
- The creative partnerships Verily is forming to drive what the next level of health looks like
- Verily’s 2-pillar approach to creating transparency and forming long-term bonds
Connect with Dr. Jess Mega
Verily
Dr. Mega on LinkedIn
Connect with Dr. Jordan Shlain, Dr. Jessica Shepherd, & Dr. Gautam Gulati
ViVE
Dr. Shlain on Twitter
Dr. Shlain on LinkedIn
Dr. Shepherd on Twitter
Dr. Shepherd on LinkedIn
Dr. Gulati on Twitter
Dr. Gulati on LinkedIn
General Catalyst differentiates itself by including established companies in their portfolio, tackling problems holistically and having an appetite for long-term, multi-year commitments. One of their guiding principles includes building deep relationships while, simply, listening. And it’s working; their approach is affecting major change in the healthcare technology sphere.
Chitra Nawbatt is the Global Head of Health Assurance Partnerships at General Catalyst, a global venture capital firm. Chitra leads strategic partnerships in the expansion and execution of the firm's Health Assurance mission to make quality healthcare more affordable and accessible. Before her career as a growth strategist, Chitra was the New York-based anchor for Reuters International TV, where her live broadcasts were seen by millions across the world. She is a graduate of Harvard Business School and the University of Toronto.
On this episode of Live at ViVE, Chitra joins Dr. Gautam Gulati and Dr. Jordan Shlain to discuss General Catalyst’s mission to invest in healthcare technology companies that aim to improve healthcare access and affordability worldwide. Chitra reflects on the meaning of Health Assurance, General Catalyst’s foundational focus on human-to-human connections, deep relationship building and collaboration rather than disruption. Listen in to learn how innovating with a 360-degree view of a problem addresses all stakeholder needs, while maintaining alignment of economic interests.
Topics Covered
- The geographic locations in which General Catalyst invests
- What qualities General Catalyst seeks in choosing portfolio companies
- How Health Assurance, or a strong base-level of quality healthcare, encapsulates Chitra’s vision for innovation in healthcare
- How collaboration rather than disruption is a key differentiator in General Catalyst’s approach
- How the pandemic accelerated rapid, forward-thinking change in healthcare, specifically in telehealth
- Why it’s important to expand the vendor-vendee relationship to multistakeholder deep relationship-building
- How problem solving with a 360-degree view increases success and stakeholder – provider, patient and payor – adoption of change
- The ways Chitra uses listening, mutuality and human connection to solve problems
- How mutuality begets progress and success at work and in life
Connect with Chitra Nawbatt
Chitra on Twitter
Chitra on LinkedIn
Connect with Dr. Gautam Gulati & Dr. Jordan Shlain
HLTH
Dr. Gulati on Twitter
Dr. Gulati on LinkedIn
Dr. Shlain on Twitter
Dr. Shlain on LinkedIn
With all the buzz of new innovations, it's easy to forget that healthcare is a people business in need of technology, not a technology business in need of people. Consensus Cloud Solutions is using new technology solutions to help doctors continue to communicate in a way that’s comfortable for them, then processing that data and making it usable for the entire healthcare team. It’s about putting the humanity back into healthcare technology.
With over 20 years of experience in healthcare technology, Bevey Miner is the Global Chief Marketing Officer at Consensus Cloud Solutions. Bronwen Huron is a nurse devoted to improved health IT and is the Head of Healthcare Product and Strategy at Consensus Cloud Solutions.
Consensus Cloud Solutions started as an interoperable digital cloud faxing solution over 25 years ago and has grown to be the global leader of digital cloud fax technology, moving from simple digital documents to advanced secure data transport using healthcare standard HL7/FHIR, Natural Language Processing (NLP) and AI to convert unstructured documents into meaningful structured data that keeps providers connected through each patient's continuum of care.
On this episode of Live at ViVE, Bevey and Bronwen join hosts Dr. Jordan Shlain and Dr. Jessica Shepherd to discuss how Consensus is providing communication solutions that make it possible to transfer unstructured electronic health records (EHRs) into structured data usable by everyone else on the healthcare team.
Listen in to understand how Consensus Cloud Solutions is working on solutions to speed valuable healthcare information forward to improve results for practitioners and their patients.
Topics Covered
- What makes health information technology so challenging
- How looking back at healthcare communication is helping Consensus find today’s technology solutions
- The vital importance of creating technology solutions that support how providers communicate
- How Consensus is making the transition to technology more efficient for providers
- Why Consensus is focused on technology that provides better patient care outcomes
- How to translate human words and emotions into shared health information using AI
- Why Consensus is driven to put the humanity back in health care technology
Connect with Bevey Miner
Bevey Miner on LinkedIn
Connect with Bronwen Huron
Bronwen Huron on LinkedIn
Connect with Dr. Jordan Shlain, Dr. Jessica Shepherd, & Dr. Gautam Gulati
Dr. Shlain on Twitter
Dr. Shlain on LinkedIn
Dr. Shepherd on Twitter
Dr. Shepherd on LinkedIn
Dr. Gulati on Twitter
Dr. Gulati on LinkedIn
Resources
Consensus Cloud Solutions
ViVE