The Customer First Podcast.: Recent Episodes
TeamSupport Marketing
Welcome to the Customer First Podcast. Bringing you industry-leading insights into customer support and customer success. We focus on helping companies like yours with strategies to maximize support and success in your business. This podcast is sponsored by TeamSupport, a post-sale award-winning customer support software company purpose-built for the unique needs of B2B software and technology companies. Find us online at TeamSupport.com.
In this episode, host Eric Harrington sits down with Sherrod Patching, Head of Global Technical Account Managers at GitLab Inc. to talk about Tams: what they are, why a company might choose to have TAMs instead of or in addition to CSMs, and how Gitlab has approached their choice of TAMs.
Listen in as host Eric Harrington laughs and chats with Jim Kalbach author, speaker and Chief Evangelist at MURAL in a fun walk through of great ways to optimize the customer experience.
In this episode of the Customer First Podcast, host Eric Harrington chats with Donna Weber - the world's leading expert on customer onboarding as she explains why Onboarding Matters and how your organization can use onboarding to increase customer happiness.