Newsagent by Goodlord: Recent Episodes

Goodlord

Get the latest news, views and data from the lettings industry on Goodlord's Newsagent podcast, with insights and ideas from letting agents and property industry experts.


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Join us for Goodlord's second edition of Willow, where we reimagine lettings for industry professionals. Since November 2023, when we released our first edition on Willow, Goodlord has been working to create the best rental experience in the world. In the last six months, we have released 167 new updates which will benefit our customers and landlords.

Join Goodlord's experts Costas Frangeskou, Director of Growth, Emily Popple, Director of Referencing Transformation, Oli Sherlock, Managing Director of Insurance, Phil Noble, Product Lead, Rhys Bartlett, Sales Consultant and Hannah Ward, Account Manager. In this webinar, they'll discuss the latest releases to the Goodlord platform, including Complete Tenancy Management.

What they cover:

  • Complete Tenancy Management
  • Goodlord's PRO Referencing
  • Rent Protection Insurance

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With the surprise announcement of a UK general election on 4 July, letting agents have questions on what this means for the private rental sector. In an exclusive report created by Goodlord and the National Residential Landlords Association (NRLA), letting agents and landlords give their opinions on voting intentions and what they need from the next Government.

Join William Reeve, CEO at Goodlord, alongside Chris Norris, Policy and Campaigns Director at the NRLA, and Ben Stokes, Associate Lettings Director at JNP, to discuss the future of the private rental sector, what policies matter to letting agents and landlords and the run-up to the general election.

What they cover:

  • The run-up to the general election and Goodlord's recent research
  • Current sentiment among landlords and letting agents
  • What policies will influence how letting agents and landlords plan to vote?
  • What other policies do agents and landlords think would benefit (or harm) the industry?
  • How an letting agents prepare for more legislative change?

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Letting agents need to complete a variety of checks and licensing requirements for tenants both before and after they move in. However, with government regulations continuously changing, it's important to know what the current requirements are to avoid any risks or possible nasty fines.

Join Ryan Heaven, Associate Solicitor at Dutton Gregory and Oli Sherlock, Managing Director of Insurance, to react to the third reading of the Renters (Reform) Bill and what letting agents can expect as it enters the House of Lords.

What they cover:

  • What happened in the third reading, and what happens next?
  • Section 21 and court reform
  • How should agents start preparing?
  • What will renters' reform look like after the general election?

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Letting agents need to complete a variety of checks and licensing requirements for tenants both before and after they move in. However, with government regulations continuously changing, it's important to know what the current requirements are to avoid any risks or possible nasty fines.

Join Orla Shields, CEO & Co-Founder at Kamma, Ryan Heaven, Associate Solicitor at Dutton Gregory and Lauren Hughes, Head of Customer Success at Vouch, to discuss the risks and fines letting agents may face in their business, such as Right to Rent checks or property licensing and how they can be avoided.

What they cover:

  • Increased fines for Right to Rent checks
  • What are the risks and fines associated with property licensing
  • Checking certificates from EPCs to gas safety
  • Anti-money laundering guidelines

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Fraud continues to be at the forefront of referencing suppliers within the sector, and focusing on minimising fraud can protect a letting agency as well as future tenants. Now, Goodlord is introducing a new referencing service to make referencing more secure than ever before.

Join Goodlord's experts Emily Popple, Director of Referencing Transformation, Costas Frangeskou, Director of Growth, Nishma Parekh, Head of Referencing and Becca Kimberly, Referencing Executive as they discuss the current fraud landscape for letting agents during the referencing process and how Goodlord is taking a different approach

What they cover:

  • The referencing fraud landscape
  • The Issues with document verification
  • An introduction and overview of Goodlord's PRO

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Following the release of the Spring Budget on 6 March 2024, there are a lot of key takeaways letting agents should be aware of for the upcoming year. From the Renters (Reform) Bill update to changes in short-term lets and anti-money laundering, letting agents need to be on top of legislation to avoid nasty consequences.

Join Greg Tsuman, Lettings Director at Martyn Gerrard, Neli Borisova, Associate Solicitor at JMW Solicitors and Oli Sherlock, Managing Director of Insurance at Goodlord, to discuss the current updates in legislation for letting agents and what to look out for the rest of this year.

What they cover:

  • Takeaways from the Spring Budget
  • A Renters (Reform) Bill update
  • What else should agents look out for? (e.g. short-term lets, material information, anti-money laundering)
  • Elections on the horizon (upcoming local and General elections)

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Technology can be a maze for letting agents. However, with the right tools and opportunities like AI or social media, technology can help win landlords and help tackle issues, such as fraud.

Join Megan Eighteen, Operations Director at Location Location, Kirstjan Byfield, Mission Commander & Co-Founder at The Depository and Costas Frangeskou, Director of Growth at Goodlord, to discuss how letting agents can use technology to win landlords this year.

What they cover:

  • Current perception of rental technology and landlord trends we expect in 2024
  • What role will artificial intelligence play in the future of lettings?
  • How can technology help your agency tackle issues such as fraud?
  • How can letting agents use social media and digital marketing to win landlords?

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2024 is set to be a busy year for letting agents, from changing availability of housing and fluctuations to the energy market, to the Renters (Reform) Bill and the impending general election.

Join Ryan Heaven, Associate Solicitor at Dutton Gregory, Rob Owens, Head of Research at E.surv and Rik Smith, Director of Tenancy Services at Goodlord, to discuss everything your agency needs to know this year.

What they cover:

  • Trends in the rental market - will there continue to be more tenants and less availability of houses?
  • The cost of living and energy bills - what should agents be aware of?
  • Upcoming legislation and its impact on letting agents, landlords, and tenants
  • What other things to expect from 2024

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In this podcast Orla Shields, CEO of Kamma, explains the importance of property licensing for agents.

This includes:

  • The risks of manual checks
  • The changes in Rent Repayment Orders
  • Possible property licensing fines for not being compliant

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You’ve heard it before: The Renters (Reform) Bill is coming, timelines are uncertain, and you need to prepare. So what more is there to say?

The Renters (Reform) Bill gives a number of unique opportunities for agents to get ahead. Join the webinar and hear from Laura Tweedy at Gatehouse Chambers, Sean Hooker from the Property Redress Scheme and Goodlord’s Oli Sherlock. They’ll go through ways you can take advantage of the bill - from winning new landlords to boosting your revenue.

What we’ll cover:

  • How agents and landlords feel about elements of the bill - and how you can win landlords round
  • Outcomes from the Second Reading - such as changes to the courts process - and implications of the Committee stage - such as introducing a Decent Homes Standard to the private rented sector.
  • Conservatives vs. Labour - current political views on the Bill, and what further changes to expect in 2024, with a possible General Election
  • How agents can take advantage of the bill - from reassuring your landlords to boosting revenue

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The compliance checklist for letting agents is a long one - and technology is one way to help limit the burden this places on you and your lettings team.

In this podcast, Tara Lynch, Head of Product at Alto goes discusses:

  • How letting agents are embracing technology
  • How technology can help agents to stay compliant
  • Why technology can prepare your agency for the future

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In this exclusive podcast Ben Grech, CEO of Reposit discusses demystifying tenant deposits, choices, and trends.

Topics covered:

  • Misconceptions around deposit alternatives
  • What is innovation? And what will happen to agents who don't embrace technology?
  • Tenant trends and choices

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The Renters (Reform) Bill went through a second reading in the House of Commons on Monday 23 October. This gave the first opportunity for MPs to debate policies within the bill. Join letting legislation expert Oli Sherlock and Ryan Heaven, Solicitor at Dutton Gregory in a special podcast, where they share their first reactions of changes to Section 21 and discuss the implications for landlords, agents, and tenants.

What they’ll cover

  • First thoughts on the second reading
  • What’s happening with Section 21
  • Timelines - what’s next, and what should we expect in 2024?
  • How agents should start preparing
  • Q&A

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Mortgage rate increases, the cost of living crisis and legislation is causing some landlords to sell up. This means we’re seeing less properties available - with more tenants at the same time looking for properties. But it’s not doom and gloom - with savvy agents knowing how to turn issues into opportunities.

Join this webinar to hear from Megan Eighteen, Director at Location, Location and Darren Owen, Sales Manager at Infinite Property. Hosted by Goodlord CEO, William Reeve, they’ll discuss how agents can address supply issues - and find opportunities in challenging time.

Download Goodlord and Vouch's State of the Lettings Industry Report 2023 today for the full insights - and head to Newsagent to subscribe to the mailing list for all the latest news, views, and data from the lettings industry.


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What is it like being a letting agent in 2023? Our latest State of the Lettings report revealed what the industry really thinks about changes in the sector, with insights from more than 1,150 tenants and more than 850 property professionals, including letting agents and landlords.

A panel of experts joined this webinar recording to share their experiences and insights, so you'll hear from Gina Peters, Partner at Dutton Gregory; Glenn Perry Founder and Managing Director at Zest Sales and Lettings, and Neil Baldock. Director at Charles David Casson. Goodlord's Oli Sherlock hosted the session.

Download Goodlord and Vouch's State of the Lettings Industry Report 2023 today for the full insights - and head to Newsagent to subscribe to the mailing list for all the latest news, views, and data from the lettings industry.


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This latest episode of the Newsagent podcast is a recording of our webinar with Ricky Purdy, Director of Residential Lettings at Dawsons, and Kevin Davidson-Hall, Consultant at The Property Franchise Group. Goodlord's Trilly Martin spoke with them both to get an understanding of just what English letting agents can learn from the experiences of Scotland and Wales under new systems of tenancy law.

If you're interested in the topics raised in this podcast, here are some extra resources:

  • Your guide to the Scottish rent cap and moratorium on evictions
  • Scottish government commits to introducing long-term rent controls
  • Your guide to the Renting Homes (Wales) Act 2016

Head to Newsagent to subscribe to the mailing list for all the latest news, views, and data from the lettings industry.


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In this special edition of Newsagent, William Reeve, CEO of Goodlord, and Tom Goodman, Managing Director of Vouch, go through the results of Goodlord and Vouch's State of the Lettings Industry report.

They'll talk through:

  • Supply and availability issues in the private rented sector
  • The impact of the Renters (Reform) Bill
  • Insights into letting agents' salaries
  • Tenant affordability and why guarantors are becoming more common

You can download the full State of the Lettings Industry report here: www.goodlord.co/state-of-the-lettings-industry-report-2023

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The latest episode of the Newsagent podcast is a recording of our webinar with David smith, Partner at JMW Solicitors, and Goodlord's Director of Insurance, Oli Sherlock. They give a lettings legislation update, covering EPCs, short-term lets, material information, and more - as well as, of course, some insights around the Renters (Reform) Bill.

If you're interested in the topics raised in this podcast, here are some extra resources:

  • Your Renters (Reform) Bill resource hub
  • Your complete guide to lettings legislation in the private rented sector
  • Podcast: How to stay competitive during peak lettings season - with Christopher Watkin

Head to Newsagent to subscribe to the mailing list for all the latest news, views, and data from the lettings industry.


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With the Renters (Reform) Bill on the horizon, we've assembled three of our experts to answer your questions on how to prepare for the Bill and how to reassure your landlords about the changes to come.

If you're interested in the topics raised in this podcast, here are some extra resources:

  • Your Renters (Reform) Bill resource hub
  • Q&A: 9 of your top Renters (Reform) Bill questions answered
  • Podcast: How to stay competitive during peak lettings season - with Christopher Watkin

Head to Newsagent to subscribe to the mailing list for all the latest news, views, and data from the lettings industry.

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Goodlord's director of insurance Oli Sherlock was joined by Sean Hooker, Head of Redress at the Property Redress Scheme as well as Glen Perry, the Founder and Managing Director of Zest Property, for this webinar recording from our Renters (Reform) Bill series, with a focus on student lets.

They took a look at how the new tenancy system could affect student lets and how you can stay legally compliant and fair throughout this period of change.

If you're interested in the topics raised in this podcast, here are some extra resources:

  • Why are student lets in the Renters (Reform) Bill so controversial?
  • A student referencing checklist
  • 5 ways to drive revenue for your student let landlords

Head to Newsagent to subscribe to the mailing list for all the latest news, views, and data from the lettings industry.


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How does open banking help the rental process - and where could it go in the future? Tasha Chouhan, UK and Ireland Banking Sales Director at Tink, joins Goodlord's Suzy Lycett to talk through this component of the RentTech ecosystem. 

If you're interested in the topics raised in this podcast, here are some extra resources:

  • Four ways to avoid tenancy fraud
  • How to choose the right rental payment method to help your agency get paid on time
  • Is Proptech the same as RentTech?

Head to Newsagent to subscribe to the mailing list for all the latest news, views, and data from the lettings industry.

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Ryan Heaven, Solicitor at Dutton Gregory, and Goodlord's Director of Insurance, Oli Sherlock, address the expected timelines for the Renters (Reform) Bill's implementation, lessons from Scotland and Wales, and the most pressing questions from agents in this podcast episode - which is part 2 of our Renters (Reform) Bill special webinar recording.

For more information, we'll be regularly updating this complete guide to the bill around the changes to come - and you can download our e-book on the topic too.

Head to Newsagent to subscribe to the mailing list for all the latest news, views, and data from the lettings industry.


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The Renters (Reform) Bill has now been introduced to Parliament. Ryan Heaven, Solicitor at Dutton Gregory, joins Goodlord's Director of Insurance, Oli Sherlock, to delve into what we know so far in this podcast episode.

They share the key things that your agency and landlords needs to know to help keep your business on the right track through the changes to come.

For more information, we'll be regularly updating this complete guide to the bill around the changes to come.

Head to Newsagent to subscribe to the mailing list for all the latest news, views, and data from the lettings industry.

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David Phillips, Director at Propfinity, joins Goodlord's Suzy Lycett to talk through what landlords and tenants look for in a modern letting agency - and how the use of technology can help engender trust in landlords.

If you're interested in the topics raised in this podcast, here are some extra resources:

  • Why agencies shouldn't fear automation and technology
  • Is PropTech the same as RentTech?
  • How Dawsons takes a "technology-first approach" to lettings

Head to Newsagent to subscribe to the mailing list for all the latest news, views, and data from the lettings industry.

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In this bonus podcast episode, Sean Hooker, Head of Redress at the Property Redress Scheme, and Goodlord's Director of Insurance, Oli Sherlock, talk through their initial reactions around the details so far announced in the Renters' (Reform) Bill.

For more information, we'll be regularly updating our complete guide to the bill around the changes to come.

Head to Newsagent to subscribe to the mailing list for all the latest news, views, and data from the lettings industry.

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Neil Baldock, Director at Charles David Casson, joined Goodlord's Suzy Lycett to discuss just where letting agents can look for the right information as well as new ideas and inspiration to help keep their lettings businesses ahead of the curve.

If you're interested in the topics raised in this podcast, here are some extra resources:

  • Your complete guide to lettings legislation in the private rented sector
  • 5 ways to boost revenue and grow your agency in 2023
  • How letting agents can collaborate to "grow and grow together"

Head to Newsagent to subscribe to the mailing list for all the latest news, views, and data from the lettings industry.


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This Newsagent episode is a recording of our webinar on how to stay competitive and boost your landlord portfolio. Christopher Watkin, Business Generation Guru for letting agents, joined Costas Frangeskou, Goodlord's Director of Growth, to share his top tips on how you can boost your business while supporting your existing landlords, as well as how to grow your portfolio of new landlords.

If you're interested in the topics raised in this podcast, here are some extra resources:

  • Webinar: How to stay competitive during peak lettings season - with Christopher Watkin
  • Stop talking about yourself to win new landlords, says Christopher Watkin
  • 3 ways to win more instructions from landlords when stock is low
  • 5 expert tips for growing your agency and portfolio

Head to Newsagent to subscribe to the mailing list for all the latest news, views, and data from the lettings industry.


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Ricky Purdy, Director of Residential Lettings at Dawsons, joins Goodlord's Suzy Lycett to share his expert insights into what's going on in Welsh lettings legislation, as well as his advice around how to prepare your agency and landlords for big legislative changes.

If you're interested in the topics raised in this podcast, here are some extra resources:

  • Your guide to the Renting Homes (Wales) Act 2016
  • 7 ways to meet tight compliance deadlines in lettings
  • Preparing your agency for new smoke and carbon monoxide regulations
  • PODCAST: Update on the Renting Homes (Wales) Act 2016

Head to Newsagent to subscribe to the mailing list for all the latest news, views, and data from the lettings industry.


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Rik Smith, Director of Tenancy Services at Goodlord, chats with Goodlord's Suzy Lycett to discuss the latest updates from the government regarding the energy price guarantee, its plans to help encourage energy efficiency in the future - and what agents and landlords need to know going forwards.

If you're interested in the topics raised in this podcast, here are some extra resources:

  • Your guide to the energy price guarantee and equivalent business support
  • Energy efficiency and the extra safeguard against rent arrears
  • INFOSHEET: Cost of living crisis: Financial support for tenants
  • INFOSHEET: 7 financial support schemes for your landlords' EPC upgrades

Head to Newsagent to subscribe to the mailing list for all the latest news, views, and data from the lettings industry.


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Oli Sherlock, Director of Insurance at Goodlord and Robert Bolwell, Senior partner at Dutton Gregory talk through upcoming lettings legislation updates, and how your agency can stay one step ahead. From changes to the Scottish rent freeze to new short-term let rules, listen today to learn how agents and landlords can prepare.

If you're interested in the topics raised in this podcast, here are some extra resources:

  • Your guide to the Renters' Reform Bill proposals announced in the A Fairer Private Rented Sector white paper
  • Your guide to the rent freeze and moratorium on evictions in Scotland
  • Short-term let rules: Retrospective changes and delayed deadlines

Head to Newsagent to subscribe to the mailing list for all the latest news, views, and data from the lettings industry.


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Megan Eighteen, Business Development Manager at Haslams, and Robert Bolwell, Senior Partner at Dutton Gregory, joined Goodlord's CEO, William Reeve, for this latest episode of the Newsagent podcast - a recording of the webinar: "What can agents do about unsustainable pressure in the private rental sector?"

The three speakers share their insights and expertise on a range of topics, including the Renters' Reform Bill and Making Tax Digital, as well as sharing some advice on how to overcome some of the current market challenges.

If you're interested in the topics raised in this podcast, here are some extra resources:

  • Open letter: Unsustainable pressures on the Private Rented Sector
  • Your guide to the Renters' Reform Bill proposals announced in the A Fairer Private Rented Sector white paper
  • Making Tax Digital: Preparing your agency and your landlords
  • Goodlord Rental Index

Head to Newsagent to subscribe to the mailing list for all the latest news, views, and data from the lettings industry.


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Ben Grech, CEO of Reposit, joins Goodlord's Content Manager, Suzy Lycett, on the latest Newsagent podcast episode to break down the recent external factors and government policies affecting tenant consumer choice - and the opportunities that these changing circumstances could present for letting agents and landlords.

If you're interested in the topics raised in this podcast, here are some extra resources:

  • Open letter: Unsustainable pressures on the Private Rented Sector
  • "You have to think of today's tenants as tomorrow's landlords": the importance of tenant experience
  • Goodlord Rental Index

Head to Newsagent to subscribe to the mailing list for all the latest news, views, and data from the lettings industry.


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Goodlord's founder and COO Tom Mundy welcomes Goodlord's Director of Tenancy Services, Rik Smith, and the Head of Redress at the Property Redress Scheme, Sean Hooker, in this podcast episode to touch on some of the changes on the horizon that will affect the lettings sector and how you can prepare for them - from anti-money laundering legislation to EPC changes, and more.

For more information about some of the topics addressed today, check out the free resources below:

  • Renters' Reform Bill: Your guide to the A Fairer Private Rented Sector white paper
  • Financial support schemes for your landlord's EPC upgrades
  • Cost of living crisis financial support schemes for tenants
  • Your guide to the Regulation of Property Agents report
  • Updated anti-money laundering guidance for estate and letting agents

Head to Newsagent to subscribe to the mailing list for all the latest news, views, and data from the lettings industry.


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Rik Smith, Director of Tenancy Services at Goodlord, joins Suzy Lycett, Goodlord's Content Manager, to discuss the energy market in 2023, and to take a look at some of the government proposals in the works for improving energy efficiency in private rented properties.

If you're interested in the topics raised in this podcast, here are some extra resources:

  • What the latest energy price cap increase means for your tenants and landlords
  • Your guide to the energy price guarantee and equivalent business support
  • Proposals to increase Minimum Energy Efficiency Standards
  • Managing missed rent and payment plans with free templates
  • Cost of living crisis: Financial support for tenants
  • 6 financial support schemes for your landlords' EPC upgrades

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Peter Knight, Founder of Property Academy, Greg Tsuman, Lettings Director at Martyn Gerrard, and Goodlord's CEO William Reeve join Goodlord's Director of Insurance Oli Sherlock to analyse the events of 2022 and look ahead to what we can expect from the lettings industry in 2023, from the Renters' Reform Bill to the continuing impact of inflation.

Here's a reminder of some of the top lettings topics of 2022:

  • Your guide to the Renters' Reform Bill proposals announced in the A Fairer Private Rented Sector white paper
  • Section 21: Your guide to the proposed changes to evictions
  • Your guide to the rent freeze and moratorium on evictions in Scotland
  • Your guide to the extended domestic smoke and carbon monoxide alarm regulations
  • Your guide to the energy price guarantee and equivalent business support

Head to Newsagent to subscribe to the mailing list for all the latest news, views, and data from the lettings industry.


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Suzy Hershman, Dispute Resolution Lead at HFIS, joins Suzy Lycett, Goodlord's Senior Content Executive, to share advice on how agents and landlords can help make the deposit dispute process easier for all parties involved, from ensuring your records are accurate at the start of the tenancy to understanding what's considered during negotiations.

If you're interested in the topics raised in this podcast, here are some extra resources:

➡️ Quick tips for how to save energy - from the Energy Saving Trust

➡️ Joint several tenancy agreements and deposit protection

➡️ Tenant Fees Act: What can you charge tenants and guarantors?

➡️ Your guide to lettings and the law 2022, 4th edition

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Robert Bolwell, Senior partner at Dutton Gregory joins Goodlord's CEO, William Reeve, to discuss how your agency can prepare for what's changing under the Making Tax Digital initiative.

A key part of the government’s plans to make it easier for individuals and businesses to manage their tax obligations, Robert and William share their expertise on how you can help your landlords prepare as well as what your agency needs to do to stay compliant.

If you'd prefer to watch the webinar and earn your CPD credits, you can catch this on-demand on Newsagent.

Plus, if you're interested in the topics raised in this podcast, here are some extra resources:

➡️ Making Tax Digital: Preparing your agency and landlords

➡️ Your guide to how tax is changing for short-term lets and second homes in England

➡️ Your guide to the proposals to simplify income tax for residential landlords

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Neil Baldock, Director at Charles David Casson, joined the Newasagent podcast to discuss how your agency can recognise new business opportunities and act on them at the right time. From diversifying your services to knowing how to expand your activities, listen to his top tips to ensure success for your agency's business in the long run.

Plus, if you're interested in the topics raised in this podcast, here are some extra resources:

  • Why HMO management is a growth area for letting agents
  • 4 tips for a successful agency acquisition
  • What are the benefits of becoming a letting agent franchisee?

Head to Newsagent to subscribe to the mailing list for all the latest news, views, and data from the lettings industry.


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Ricky Purdy, Director of Lettings at Dawsons, joins this latest Newsagent podcast episode to talk through how prepared the industry is for the Renting Homes (Wales) Act 2022, how the cost of living crisis and the current economic context is affecting local landlords and tenants, and how agents can advise in the best way to offer some stability and reassurance.

Plus, if you're interested in the topics raised in this podcast, here are some extra resources:

  • Your guide to the Renting Homes (Wales) Act 2016
  • Your guide to the cost of living crisis and its impact on the private rented sector
  • How are tenants and landlords reacting to the cost of living crisis?
  • 10 financial support schemes to help tenants pay their energy bills
  • What next for the private rented sector and renters' reform under Rishi Sunak?

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In this recording of the final episode of our Renters' Reform Bill webinar series, Sean Hooker, Head of Redress at the Property Redress Scheme, joined Goodlord's Oli Sherlock to cover everything from the right for tenants to keep pets to the new rules around rent increases.

If you prefer to watch this recording, the free webinar is CPD accredited, and you can find it on demand on Newsagent.

Plus, if you're interested in the topics raised in this podcast, here are some extra resources:

  • Your guide to the Renters' Reform Bill proposals announced in the Fairer Rented Sector White Paper
  • Comparing plans to overhaul tenant rights in England, Scotland and Wales
  • E-BOOK: Your guide to the A Fairer Private Rented Sector white paper

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Paul Shamplina, Chief Commercial Officer at Hamilton Fraser, joined Goodlord's Oli Sherlock in this webinar recording from our Renters' Reform Bill series to cover how the government plans to enforce the new reform proposals.

The free webinar is CPD accredited, and you can watch it on demand on Newsagent.

Plus, if you're interested in the topics raised in this podcast, here are some extra resources:

  • Your guide to the Renters' Reform Bill proposals announced in the Fairer Rented Sector White Paper
  • Your guide to the new private renters' ombudsman
  • Your guide to the proposed property portal for landlords
  • E-BOOK: Your guide to the A Fairer Private Rented Sector white paper

Head to Newsagent to subscribe to the mailing list for all the latest news, views, and data from the lettings industry.


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Darren Owen, Sales Manager at Infinite Property, joins this episode of the Newsagent podcast to share his experience of expanding his agency's activities nationally - without expanding its physical footprint. From effective diary management to establishing your network across the country, he talks through the different ways the agency ensured they could grow sustainably.

If you're interested in the topics raised in this podcast, here are some extra resources:

  • 4 tips for a successful agency acquisition
  • What's driving the recent trend in lettings acquisitions?
  • 5 ways to grow your agency by "50% overnight"
  • When is it the right time to grow your small agency?

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David Smith, Partner at JMW Solicitors, joined this Newsagent podcast - a recording of the second in our Renters' Reform Bill webinar series - to share his expertise on the abolition of section 21 as well as the strengthened grounds for section 8 and what it all means for the lettings sector.

If you're interested in the topics raised in this podcast, here are some extra resources:

  • The Renters' Reform Bill Series, part 2: The end of section 21
  • Your guide to the Renters' Reform Bill proposals announced in the Fairer Rented Sector White Paper
  • Section 21: Your guide to the proposed changes to evictions
  • Section 8: Your guide to the proposed changes
  • E-BOOK: Your guide to the A Fairer Private Rented Sector white paper

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Chris Toynbee, Director and Co-Founder of the newly created estate and letting agency Gray & Toynbee, joined the Newsagent podcast to talk through how he went about setting up the agency, the challenges that he's faced so far, and his top tips for other agents hoping to take the leap themselves.

If you're interested in the topics raised in this podcast, here are some extra resources:

  • 3 tips to help make your new letting agency a success
  • How to start a letting agency: Advice from an agent that set out on his own
  • 5 of the best tips and tricks for running a successful lettings business
  • 4 time-saving tips for letting agency owners

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Rik Smith, Goodlord's Director of Tenancy Services and our resident energy expert, joins this Newsagent podcast episode to talks through the latest price cap increase and shares his insights on what this means, how the crisis may continue to evolve, and how you can continue to support your landlords and tenants as the cost of living continues to rise.

If you're interested in the topics raised in this podcast, here are some extra resources:

  • PODCAST: How the "inescapable" rising cost of energy will affect your customers - with Rik Smith
  • Your guide to how the energy price cap increase will affect your landlords and tenants
  • Key lettings legislation and compliance dates for 2022 and beyond
  • 10 financial support schemes to help tenants pay their energy bills

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This Newsagent podcast episode is a recording of the first in our three-part Renters' Reform Bill webinar series, with this session covering the government's proposal for a single system of periodic tenancies. Greg Tsuman, Lettings Director at Martyn Gerrard, joined Goodlord's Oli Sherlock to talk over what this change could mean for lettings and the private rented sector going forwards.

You can sign up for the CPD-accredited webinar series on the Newsagent site and, if you're interested in the topics raised in this podcast, here are some extra resources:

  • Your guide to the Renters' Reform Bill proposals announced in the Fairer Rented Sector White Paper
  • Your guide to the new "single system of periodic tenancies"
  • Section 21: Your guide to the proposed changes to evictions
  • E-BOOK: Your guide to the A Fairer Private Rented Sector white paper

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Mark Gray, Director at Elevation Estate Agents, joined the Newsagent podcast to delve into the dip in stock availability in the private rented sector and his thoughts on where the build-to-rent sector could fit in, including the tenant demographic that this model can help to service.

If you're interested in the topics raised in this podcast, here are some extra resources:

  • How to win new landlords when stock is low with Christopher Watkin
  • What's behind the lack of private rented stock - and how do we fix it?
  • Could more regulation of short-term lets in England help fix rental property shortages?
  • Why extending the right to buy won't fix the housing shortage

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This episode of Goodlord's Newsagent podcast is a recording of our latest legislation update webinar with Robert Bolwell, Senior Partner at Dutton Gregory, as he talks through the upcoming changes to the right to rent, carbon monoxide and smoke alarm regulations, and under the Renters' Reform Bill white paper. Plus, the audience of lettings professionals had the chance to ask their most pressing legislation questions too.

If you're interested in the topics raised in this podcast, dip into the extra resources below:

  • WEBINAR RECORDING: Legislation update with Robert Bolwell
  • FREE E-BOOK: Your guide to the "A Fairer Private Rented Sector" white paper
  • New guidance for the extended regulations on domestic smoke and carbon monoxide alarms
  • Your guide to the digital right to rent checks for British and Irish citizens

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Steve Harriott, CEO at the Tenancy Deposit Scheme, shares his expert insights on the future of tenancy deposits in this episode of the Newsagent podcast. He covers everything from the current state of play for deposits across England, Scotland, and Wales to how this may all change under the Renters' Reform Bill - and how pet insurance could work as a permitted payment under the Tenant Fees Act 2019.

If you're interested in the topics raised in this podcast, dip into the extra resources below:

  • Retaining and returning holding deposits under the Tenant Fees Act
  • What are your landlords' legal obligations for allowing pets in lets?
  • Your guide to the Renters' Reform Bill

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What's the impact of the office environment on a lettings team's dynamic? How can you promote teamwork, whether in the office or remote? Do landlords and tenants still prefer a high street location where they can meet the agent face to face? Sarah Wycherley, Senior Lettings Administrator at White & Sons, answers these questions in this episode of the Newsagent podcast, as she talks through what business benefits she sees from working in one office with the whole team.

If you're interested in the topics raised in this podcast, dip into the extra resources below:

  • 8 steps to help you retain your agency's lettings team
  • Do estate and letting agencies still need a high street presence?
  • Remote working 2.0: Moving to a hybrid model in letting agencies

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On the morning that Boris Johnson announced he would resign as Prime Minister, Sean Hooker, Head of Redress at the Property Redress Scheme, and Goodlord's Oli Sherlock joined this webinar recording on the topic of the Renters' Reform Bill white paper, talking through how this new development may affect the proposals going forwards - including if the bill could be delayed.

They also answer questions from webinar attendees on how the proposals are expected to impact the private rented sector at large.

If you're interested in the topics raised in this podcast, check out our e-book, Your guide to the "A Fairer Private Rented Sector" white paper, for a full overview of what you need to know about the white paper proposals, plus dip into the extra resources below:

➡️ Your guide to the Renters' Reform Bill proposals announced in the Fairer Rented Sector White Paper

➡️ Section 21: Your guide to the proposed changes to evictions

➡️ Your guide to the new Private Renters' Ombudsman

➡️ Your guide to the proposed property portal for landlords

➡️ Section 8: Your guide to the proposed changes

➡️ What is the Decent Homes Standard?

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Abs Hassan, Director and co-founder at Prime Living, discusses all things property management in this latest Newsagent podcast episode. From keeping tenants for longer and helping your landlords maximise their return on investment to advising them on making improvements, have a listen and pick up some tips on the way.

If you're interested in the topics raised in this podcast, check out the extra resources below:

  • 4 ways agencies can improve their property management processes
  • Get property management right and watch your business prosper, says Martyn Gerrard
  • How you can help your landlords be profitable and keep their costs low
  • Why your relationship with tenants could be the key to attracting more landlords

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Sean Hooker, Head of Redress at the Property Redress Scheme, and Goodlord's Oli Sherlock joined this recording of our newsflash webinar all about the Renters' Reform Bill and the proposals that were outlined in the Fairer Private Rented Sector white paper.

From abolishing section 21 to transitioning to periodic tenancies and applying the Decent Homes Standard to the private rented sector, they answer questions from the webinar attendees, explain the proposals - and outline what these changes will mean for the private rented sector.

If you're interested in the topics raised in this podcast, check out the extra resources below:

  • Your guide to the Renters' Reform Bill proposals announced in the Fairer Rented Sector White Paper
  • Section 21: Your guide to the proposed changes to evictions
  • Your guide to the new Private Renters' Ombudsman
  • Your guide to the proposed property portal for landlords
  • Section 8: Your guide to the proposed changes
  • What is the Decent Homes Standard?

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Lettings expert Christopher Watkin joins this latest Newsagent podcast episode to talk through why now is a good time for buy-to-let landlords to invest in the UK's private rented sector, and what agents can be doing to attract those landlords to them.

He also shares some industry stats to show the situation across the country - and explains why he thinks it's unlikely that we're heading towards another property crash.

If you're interested in the topics raised in this podcast, check out the extra resources below:

  • What's behind the lack of rental stock - and how do we fix it?
  • How to win new landlords when stock is low
  • Five ways to grow your agency by "50% overnight"
  • How to win more landlords

Head to Newsagent to subscribe to the mailing list for all the latest news, views, and data from the lettings industry.


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Stephen Brown, Founder Member and Volunteer Mentor at Agents Together and Director of Stephen J Brown Consultancy, talks through just some of the areas where letting agents may be missing opportunities to get new landlord properties into their portfolio, including mystery shopper conversations, networking at industry exhibitions, and sharing relevant information with landlords - at the right time.

If you're interested in the topics raised in this podcast, check out the extra resources below:

  • Goodlord's Rental Index
  • A talk track template for growing your agency
  • How to win landlords with "no sales BS"
  • How to win landlords in a challenging environment
  • Webinar: How to grow your business using your current customers

Plus, to contact Stephen, you can find him at stephen@sjbconsultancy.co.uk, and you can read more about his Computers for Schools initiative.

Finally, head to Newsagent to subscribe to the mailing list for all the latest news, views, and data from the lettings industry.


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Sean Hooker, Head of Redress at the Property Redress Scheme, joined Goodlord's Oli Sherlock in this recording of our Q&A on the topic of the Renters' Reform Bill.

The Queen's Speech has confirmed that the Bill is still firmly on the government's agenda, and Sean shares his expert predictions on what the final proposals may look like - including the abolition of section 21 and the introduction of the Decent Homes Standard - when we'll see the White Paper, and when we may see the proposed new legislation come into effect.

You can still watch the webinar itself on demand on Newsagent.

Plus, if you're interested in the topics raised in this podcast, check out the extra resources below:

  • Section 21: Your guide to the proposed changes to evictions
  • Your guide to the Renters' Reform Bill
  • Renters' Reform Bill: How did we get here? And what's next?
  • Queen's Speech 2022: The Renters' Reform Bill and other key takeaways for letting agents
  • What is the Decent Homes Standard?
  • Section 8: Your guide to the proposed changes

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The Renting Homes (Wales) Act 2016 will come into effect on 15 July 2022. In this Newsagent podcast episode, Ricky Purdy, Director of Residential Lettings at Dawsons, joins Goodlord's Suzy Lycett to cover the upcoming changes, from new notice periods to changing terminology.

He shares his insights on the impact of the legislation, and how agents can prepare to help their landlords through the transition in the best way.

If you're interested in the topics raised in this podcast, check out the extra resources below:

  • Your guide to the Renting Homes (Wales) Act 2016
  • Comparing plans to overhaul tenant rights in England, Scotland, and Wales
  • Your guide to the Renters' Reform Bill

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Paul Shamplina, Chief Commercial Officer at Hamilton Fraser and Founder of Landlord Action, and Goodlord's Oli Sherlock joined this recording of one of our latest webinars to discuss the impact of the cost of living crisis on arrears and possessions.

They also share their top tips on how to support your tenants, protect your landlords, and safeguard your business at this time.

You can still watch the webinar itself on demand on Newsagent. Plus, if you're interested in the topics raised in this podcast, check out the extra resources below:

  • 3 ways the cost of living is changing tenant and landlord behaviour
  • How is the energy squeeze affecting rents, costs, and yields?
  • Do you know what rampant inflation means for your landlords and tenants?
  • An FAQ for your tenants on the energy crisis

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Sean Hooker, Head of Redress at the Property Redress Scheme, sits on the steering group of the Improving Material Information in Property Listings Project, developing the new material information rules for property listings. He's also heavily involved in a new redress pilot, aiming to show how stronger tenant redress with landlords could work.

In this Newsagent podcast episode, he shares his expertise on the topics, why they're important - and how agents can prepare for the upcoming changes. Plus, he gives an overview of the results of the Property Redress Scheme's latest annual report, covering what the number of complaints tells us about the industry and more.

If you're interested in the topics raised in this podcast, check out the extra resources below:

  • Why agents don't need to fear new material disclosure rules
  • What could a new redress pilot mean for rental reform?
  • Your guide to the new material information rules for property listings

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Derrick Maguire, Managing Director of Anthony Martin Estate Agents and Director of Anthony Martin Franchising, brings a vast amount of experience on the topic of franchising to the table in this Newsagent podcast episode - as both a former franchisee and now a franchisor.

He shares advice on what type of agency should consider taking on a franchise, the benefits you get as a franchisee, top tips on making your franchise a success, and more.

If you're interested in the topics raised in this podcast, check out the extra resources below:

  • 7 steps to building the best team for your agency
  • 3 tips to help make your new lettings agency a success
  • How to start a lettings agency: Advice from an agent who set out on his own

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John Paul, CEO at the Castledene Group, shares insights from his own experience on how to hire and retain the best staff in this latest podcast episode, covering everything from the importance of communication to setting up individual learning plans to help your team members develop.

With tips on how you can help keep your staff motivated and engaged to contribute to your agency's success and thoughts on why you should be rethinking your business plan in 2022, listen to the podcast today - or register to watch the full webinar on demand to get your CPD certificate too.

Plus, if you're interested in the topics raised in this podcast, check out the extra resources below:

  • Staff development review template
  • 6 ways to motivate and retain your lettings negotiators
  • How communication can motivate your agency's staff and help you stay productive in lettings
  • How to maximise your agency's potential

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Anita Nel, Team Leader for the Account Management team at Vouch - a tenant referencing platform and part of the Goodlord Group - talks through the various licensing schemes currently in place in England, and answers the question: do they work?

If you want to read up on licensing schemes as well as the potential for a landlord register in England, check out these extra resources:

  • Landlord licensing: How can agents support their landlords?
  • Your guide to HMO licensing for landlords and letting agents
  • Selective licensing should be retained and a register of landlords created, says review
  • Your guide to the rental reforms proposed in the Levelling Up White Paper

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Goodlord's Director of Sales, Costas Frangeskou, shares the expert tips he's picked up in his 17 years in the property industry on what more you could be doing to get landlords to engage with your agency - and to make sure that landlords are choosing your services over your competitor's.

If you're looking to present your agency in the best way to your landlords, check out these extra resources:

  • How to get your agency's branding right and stand out from the competition
  • 4 ways letting agents can beat their local competition for landlords
  • How to build an agency brand that resonates with your target market
  • How to win landlords with "No sales BS"

Head to Newsagent to subscribe to the mailing list for all the latest news, views, and data from the lettings industry.

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In this podcast episode, Gerry Heggie and Rafal Lisowski, co-directors at Hirsch Estates, delve into the evolving role of letting agents, their importance to landlords, and how they can stay relevant. From advising your landlords on lettings legislation to the importance of your agency's qualifications - particularly if you have overseas landlords - check out these guides for more information about some of the topics discussed:

  • Your guide to the new regulations for electrical safety standards
  • How to start preparing for the Regulation of Property Agents now
  • Your complete guide to lettings legislation in the private rented sector

Head to Newsagent to subscribe to the mailing list for all the latest news, views, and data from the lettings industry.


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David Smith, Partner at JMW Solicitors LLP, discusses upcoming changes to the right to rent process in England, answering letting agents' and landlords' questions on right to rent in this recording of Goodlord's most recent CPD-accredited webinar, which is also available to watch on demand.

Two significant changes to right to rent checks will be made to right to rent legislation from 6 April. The first change will allow landlords and letting agents to outsource right to rent checks to Identity Service Providers (IDSPs). Also from April, letting agents and landlords will no longer be allowed to carry out manual right to rent checks on applicants who have a Biometric Residence Card or are a Permit holder. They must use the Home Office's online service, which was introduced in December 2020. Check out these guides to right to rent for more information on the changes:

  • Your guide to right to rent checks in England
  • Right to rent: End date for temporary adjusted checks delayed until 30 September 2022
  • Your guide to the new digital right to rent checks for British and Irish citizens
  • Your guide to key lettings legislation dates for agents and landlords in 2022 and beyond
  • FREE E-BOOK: Your guide to lettings and the law

Make sure you subscribe to Newsagent's mailing list to stay up to date with the latest changes to lettings legislation.


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Luke Thirkettle, Director at Stratfords Residential Sales & Lettings, shares with Goodlord's Suzy Lycett the story of how his agency started to scale and grow - taking on new staff and acquiring a new portfolio - with top tips for other small letting agencies looking to do the same.


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In this bonus episode, we share an exclusive excerpt from our latest e-book - also available as an audiobook - Your guide to lettings and the law. This chapter looks England, Scotland, and Wales all have proposals in the works to overhaul and improve tenant rights in the private rented sector. Download your free e-book, audiobook, or both now at https://info.goodlord.co/your-guide-to-lettings-and-the-law-2022


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In this recording of a Goodlord webinar, Robert Bolwell, Senior Partner at Dutton Gregory, and Tom Mundy, COO at Goodlord, discuss the implications of the Court of Appeal decision in the case of Northwood Solihull v Fearn & Otherson Section 8, Section 21, and tenancy deposit certificates, as well as answer letting agents' questions about the decision. They also touch on upcoming changes to smoke alarms and the proposals from the Levelling Up White Paper.

Don't forget, you can still register for this webinar to receive documentation for your CPD records at https://www.goodlord.co/newsagent/webinars/court-of-appeal-decision-authorised-signatories-and-the-companies-act-with-robert-bolwell

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Haslam's Business Development Manager, Megan Eighteen, joins Goodlord's Suzy Lycett to talk about how you can grow your presence on TikTok - to boost your profile online and better reach your agency's customer base.


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Energy expert Rik Smith, Head of Tenancy Services at Goodlord, discusses the upcoming increase to the energy price cap, what it means for the economy at large, and how it will affect your tenants and landlords, with Goodlord's Suzy Lycett.


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Goodlord's Director of Sales, Costas Frangeskou, speaks with many letting agents on a weekly basis and hears all about the best ways they've found to grow, even while stock is low. He shares his top tips with Suzy Lycett, Senior Content Executive, in the latest Newsagent podcast.


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Greg Tsuman, Lettings Director at Martyn Gerrard, shares his expert thoughts on the reasons behind the lack of housing stock in London and across the private rented sector - and what can be done to improve the situation.


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How will you grow your business in 2022? Stephen Brown will teach you how to create new opportunities and drive more revenue from your existing customers in this podcast, a recording of our live, CPD-certified webinar. Stephen, who is joined by Goodlord's Ella-Jane Coxwell, draws on his wealth of expertise to show how asking the right questions of your current landlords can yield results, as well as answering letting agents' questions live. 

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Mike Robson, Managing Partner at Avocado Property, shares with Goodlord's Content Executive, Suzy Lycett, his views on how building your agency's reputation through strong branding, good people, and great services is the key to attracting more landlords.


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Neil Baldock, Director at Charles David Casson Estate Agents, shares his thoughts with Goodlord's Suzy Lycett on how you can position your agency's property management provider to help protect against market uncertainties and to ensure transparency with your landlords.


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This episode is a recording of our webinar with ARLA Propertymark's Robert Bolwell, Senior Partner at Dutton Gregory, who joined Goodlord CEO William Reeve to discuss what we can expect from lettings legislation in the coming year and give you the answers you need to plan ahead.

You can also watch this webinar on-demand at https://www.goodlord.co/newsagent/webinars/lettings-legislation-in-2022-looking-ahead-with-robert-bolwell.

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Matt Dilkes, Lettings Director at Christopher Shaw, joins Goodlord's Suzy Lycett to take a look at some of the things that changed in the lettings industry through the course of the pandemic, from virtual viewings to remote working - and to discuss which of those trends may continue in the long run.

Visit goodlord.co/newsagent for more news on the lettings industry.

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In our final session of our State of the Lettings Industry series, Peter Knight, Founder of Property Academy, joins Oli Sherlock, Director of Insurance at Goodlord to discuss the report's findings on lettings professionals' outlook for the industry and key concerns and priorities in the year ahead.

Download the State of the Lettings Industry Report free at goodlord.co/newsagent

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In this recording of our second State of the Lettings Industry webinar, Kristjan Byfield, the co-founder of The Depository, joins Oli Sherlock, Director of Insurance at Goodlord, to discuss how the pandemic has accelerated the adoption of technology in the lettings industry and beyond - exemplified by the move towards remote work, which is lessening the importance of location for tenants.

Download the State of the Lettings Industry Report free now at goodlord.co/newagent

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Hamza Anwar, Director at the Martin & Co Blackpool branch, chats with Goodlord's Suzy Lycett on the impact of the latest lettings legislative updates on landlords - and how agents can use this knowledge to support their tenants and landlords with the best possible service.

For more lettings news and interviews, visit goodlord.co/newsagent.

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In this episode, Redbrik Estate Agents' Abi Wilks, Head of Lettings & Asset Management, chats with Suzy Lycett, Goodlord's Content Executive, on how acquisitions can help your agency grow quickly and boost your income stream straight away - plus she shares her thoughts on other ways to attract new landlords, from restructuring your team to building a community presence.

For more news on the lettings industry, visit goodlord.co/newsagent.

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In this episode, Hamilton Fraser's Paul Shamplina and Goodlord's Oli Sherlock discuss the findings from this year's State of the Lettings Industry Report on the impact of Covid-19 on arrears, tenants' financial security, and how letting agents feel about the end of furlough. Download the full report and register for upcoming webinars at goodlord.co/newsagent.


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Samuel Fitz-Hugh, co-founder of Manchester's Settio Property Experience, talks to Goodlord's Andrea Warmington about his business's alternative approach to property management - including charging its landlords an all-inclusive fee.


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In this recording of our recent webinar, industry expert Christopher Watkin chats to Goodlord's Oli Sherlock about how letting agents can use content to win new landlords.

For more news, views, and data on the lettings industry, don't forget to check out goodlord.co/newsagent.

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A new right to rent process was introduced for EU, EEA, and Swiss citizens in England after 30 June 2021. David Smith, Partner at JMW Solicitors LLP, talks through the new process, as well as answering letting agents' questions on right to rent.

For more news on lettings legislation, visit goodlord.co/newsagent.

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The government has confirmed that the Renters' Reform Bill - which covers abolishing Section 21, changes to Section 8, and introducing lifetime deposits - is back on its agenda. Sean Hooker, Head of Redress at the Property Redress Scheme, join Oli Sherlock, Director of Insurance at Goodlord, to answer letting agents' questions on what the Bill could mean for the lettings industry.

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Ricky Purdy, Director of Lettings at Dawsons, chats with Suzy Lycett, Content Executive at Goodlord, about Welsh lettings market trends, Welsh legislation, and how the South Wales-based agency has adapted its approach during the pandemic. For more news, views, and insights on the lettings industry, visit us at goodlord.co/newsagent.


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Improve your letting agency's bottom line and boost your revenue with insights from Agent Rainmaker’s dynamic duo, Sally Lawson, CEO and Founder, and Kate Gregory, Chief Customer Officer. They join Goodlord’s Director of Customer Success, Tom Goodman, to discuss six ways you can increase your letting agency's profits, covering lead generation, conversions, fees, additional services, additional layers, and your staff. You can also watch this podcast over at goodlord.co/newsagent.

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How can you make your lettings agency the best it can be? Goodlord's Senior Content Manager, Andrea Warmington, and Content Executive, Suzy Lycett, discuss Goodlord's latest e-book, How to maximise your agency's potential. You can download the e-book - also available as an audiobook - at https://info.goodlord.co/how-to-maximise-your-agencys-potential.


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Robbie Hearn of Bonners & Babingtons, one of the leading estate agencies in the counties of Buckinghamshire and Oxfordshire, joins Goodlord's Context Executive Suzy Lycett to discuss how technology continues to transform the lettings industry.

For more news, views, and insights on the lettings industry, visit us at goodlord.co/newsagent.

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Paul Shamplina, Chief Commercial Officer at Hamilton Fraser, talks to Oli Sherlock, Goodlord's Director of Insurance, about how to upsell your let-only landlords to a full management service. 

Don't forget to pay us a visit at goodlord.co/newsagent for more insights on the lettings industry.

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Neil Baldock, Director of Charlies David Casson, charlesdavidcasson.co.uk, and founder of the HMO Network, joins Goodlord's Director of Sales, Costas Frangeskou, to discuss all things HMOs.

Don't forget to pay us a visit at goodlord.co/newsagent for more insights on the lettings industry.

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Have you started preparing for the Regulation of Property Agents (RoPA)? Sean Hooker, Head of Redress at the Property Redress Scheme, joins Goodlord’s Head of Insurance, Oli Sherlock, to discuss how agents can kick start their preparations now. Visit goodlord.co/newsagent for more resources on the Regulation of Property Agents.


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Peter Knight, founder of the Property Academy, shares how letting agents can use his Highly Effective Marketing Plan (HEMP) to build out a marketing strategy for their agencies.

You can download the HEMP worksheet at https://www.goodlord.co/newsagent/webinars/The-Highly-Effective-Marketing-Plan-with-Peter-Knight and learn more about building your agency's brand from Peter Knight by downloading our free e-book, How to win new landlords in a challenging environment, https://www.goodlord.co/newsagent/publications/how-to-win-landlords-in-a-challenging-environment

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A good property manager is vital to providing an exceptional fully managed service. Julie Ford, founder of Hemel Property Network, shares her advice for identifying property managers who will make your letting agency's service stand out from the competition.

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Christopher Watkin, "the content guy for estate and letting agents", talks to Goodlord's Oli Sherlock about how agents can use content to win more instructions.

Plus, you'll find even more insights on winning new landlords in our free e-book, How to win new landlords in a challenging environment.

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Now you can get the latest news, views and data from the lettings industry on Goodlord's Newsagent podcast, with insights and ideas from letting agents and industry experts.


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