HFS PODCASTS: Recent Episodes
HFS
HFS PODCASTS extract a real and unfiltered view of business operations and the world today and in the future. Watch or listen now, in order to be updated with the latest insights from senior HFS analysts and enterprise leaders.
In this edition HFS Executive Research Leader David Cushman challenges Wipro’s global AI head and SVP, Brijesh Singh, on the true costs of using generative AI (GenAI).
You will learn:
- What is the impact and costs of GenAI that is different from more traditional forms of AI?
- And how can understanding the full TCO inspire enterprises to focus on creating value rather than simply cutting costs or boosting productivity with GenAI?
In this edition of Unfiltered Stories, Saurabh Gupta, President, Research and Advisory Services at HFS Research sat down with Matt Candy, Global Managing Partner for Generative AI at IBM Consulting, during IBM Think 2024 in Boston, MA. Together, they explore how enterprises can orchestrate value through trustworthy AI to help their employees in their daily work – taking the friction out of what they do, speeding up processes, making their lives easier, and freeing more time for creative thought and expression.
In this edition, Saurabh Gupta, President, Research and Advisory Services at HFS Research and Manish Goyal, VP & Senior Partner, Global AI & Analytics Leader at IBM Consulting discusses about GenAI, the current focus on productivity and the imperative to beyond, use case implementations related to GenAI, holistic approach to GenAI implementation, Public or private LLMs and the concerns related to GenAI.
Key points discussed includes:
- It is important for executives to move beyond the focus on productivity.
- Use cases for GenAI hold tremendous promise in fostering innovation.
- Open source and closed models: There won't be a single winner, both have a role to play.
- There needs to be more conversations on the disruption the technology can bring to society at large.
Join Elena Christopher, Chief Strategy Officer at HFS Research, Joe McNamara, Director of Solutions Marketing at AML RightSource and John Byrne, EVP, Chairman of Advisory Board at AML RightSource for an in-depth exploration of the joint market impact report, “Driving the Evolution of Financial Crime Compliance: The People and Tech Imperative.” In this pre-recorded podcast, they share insights on the evolution of financial crime compliance, the motivations behind the survey, and practical findings from the report. Discover how technology, combined with expert human insights, is transforming anti-money laundering efforts, especially in the realm of digital assets and evolving regulations. Also, learn how compliance professionals and law enforcement are working together to tackle financial crimes.
Read the associated report here: https://www.hfsresearch.com/research/aml-rightsource-financial-crime-compliance-evolution-people-tech/
Join us in this special Fireside Chat with Phil Fersht, HFS CEO and Chief Analyst, and Jan Gupta, President, Akkodis as they delve into the discussion of the creation and purpose of Akkodis and the impact of AI on their businesses and the engineering sector.
The discussion revolved around the following topics:
- Akkodis: A Tech Consulting Bridge
- Smart Industry Future and AI's Role
- AI's Impact on Engineering Workforce and Recruitment
- Shift From Degree to Skills Economy: Opportunities and Challenges
60% of payers and providers admit they don’t understand the needs of their consumers, yet are making investment decisions on addressing consumer needs. So as they look to GenAI to help, only 20% of healthcare enterprises have a vision, indicating they have a lot of work to be done to leverage GenAI.
Listen to the conversation between Rohan Kulkarni, Executive Research Leader at HFS Research, and Simone Rodriguez, Director, Health Sciences Strategy at Cognizant as they cover the following topics:
- Key insights from the healthcare study developed by HFS Research in collaboration with Cognizant.
- A key advice to healthcare enterprises.
Get real about the capabilities of GenAI instead of thinking of it as a healthcare panacea.
Read the associated MARKET IMPACT REPORT titled "Re-energize health consumer engagement and bridge the payer-provider divide with GenAI" here: https://www.hfsresearch.com/research/cognizant-us-healthcare-genai-consumers-payer-provider-divide/
HFS Research published our HFS Horizon for Life Science Service Providers report, where we evaluated 29 service providers across four dimensions: the Why, What, How, and So What, and then categorized them into three horizons. The study unearthed three key insights.
Listen to the conversation between Rohan Kulkarni, Executive Research Leader at HFS Research, and Tarun Mathur, CTO at Indegene, as they reveal the three key insights from the study, and also talk about Indegene’s performance, its commitment to improve outcomes, reduce costs, and enhance customer experience.
Read the associated HORIZONS REPORT – “HFS Horizons: Life Science Service Providers, 2023" here: https://www.hfsresearch.com/research/hfs-horizons-life-science-service-providers-2023/
In this edition of Unfiltered Stories, Tom Reuner, Executive Research Leader and Head of EMEA at HFS, connects with Aneesh Nathani, Head of GenAI Solutions at Cybage Software, to discuss how GenAI is impacting the software development lifecycle and Quality Assurance.
Read the associated HORIZONS REPORT - HFS Horizons: Assuring the Generative Enterprise™, 2024: https://www.hfsresearch.com/research/hfs-horizons-assuring-the-generative-enterprise-2024/
On this episode of Unfiltered Stories, Nandini Tare, Associate Practice Leader at HFS Research connects with Martha Amram, CEO, Glynt.AI to get her insights into the impact of the SEC sustainability regulations that was passed in the first week of March.
In this latest episode of HFS Unfiltered, Hridika Biswas, Senior Analyst at HFS Research is in conversation with Adam Bujak, CEO and co-founder of KYP.ai.
The potential for process intelligence to impact broad based operational performance is vast. The need of the hour is a solution that can meet the scale and speed at which enterprises operate and the associated use cases that go enterprise-wide, tracking and contributing toward broad-based business performance. KYP.ai, a startup in Berlin, Germany, had a similar realization while developing its process intelligence product in its last five years of engaging with enterprise leaders.
Read the full POV titled “Is your process intelligence tech rising to meet the challenges of enterprise scale and complexity?” here: https://www.hfsresearch.com/research/kyp-ai-process-intelligence/
In this edition of Unfiltered Stories, Saurabh Gupta, President Research and Advisory Services at HFS, connects with Varun Bijlani, Global Managing Partner – Hybrid Cloud Services, IBM Consulting, and Tom Reuner, Executive Research Leader & Head of EMEA at HFS. They discuss why tangible business value from cloud transformation remains elusive.
Read the associated Market Vision Paper titled “Tangible business value from cloud transformation remains elusive” here: https://www.hfsresearch.com/research/ibm-business-cloud/
In this edition, HFS' David Cushman and Ascendion's Dr Paul Roehrig dive into how generative AI is transforming how Ascendion works, and what it can deliver to its clients.
Ascendion was named as a Market Leader in the industry first HFS Horizons: Generative Enterprise Services study, 2023. Ascendion is on a mission to transform itself into a Generative Enterprise itself. It is both large enough to be credible, small enough to be agile, and present in early stage client strategy work.
In this videocast we cover what Generative Enterprise(tm) means for Ascendion and how the firm's focus on Generative Enterprise(tm) is benefiting its clients; the most exciting projects being delivered for clients with GenAI right now, and why enterprise leaders should consider trying a rising star such as Ascendion in applying this emerging technology.
HFS evaluated 35 service providers addressing the Generative Enterprise.
Read the associated HORIZONS REPORT - HFS Horizons: Generative Enterprise Service Providers, 2023: https://www.hfsresearch.com/research/hfs-horizons-generative-enterprise-services-2023/
On this special Fireside Chat, HFS CEO and Chief Analyst Phil Fersht is in conversation with Yusuf Tayob, Group Chief Executive– Operations at Accenture about the growing interest in generative AI in enterprise-level use cases. They also discussed the current state of data and AI in enterprises, the importance of data modernization, and the need for continuous transformation to align with the broader AI conversation.
Phil and Yusuf cover a range of topics, including:
- enterprise AI interest and engagement evolving with generative AI in enterprise-level use cases
- generative AI’s impact on business operations
- data and AI in enterprises: transformation and investment
In this edition, HFS’ Elena Christopher discusses how to make a real impact with generative AI in financial services while balancing security and ethics concerns.
GenAI’s meteoric rise has captivated consumers and businesses alike with its quick-win benefits and still largely untapped potential. But can it be safely used for value and potential differentiation in financial services? In this edition of HFS Unfiltered, HFS’ Chief Research Officer and Head of Financial Services Research Elena Christopher hype busts GenAI with Gil Perez, Chief Innovation Officer, Deutsche Bank, and Sean O’Donnell, CTO for Financial Services International, Publicis Sapient.
Key themes include:
- Deutsche Bank’s approach to innovation and how it laid the path for GenAI
- The evolution of GenAI use cases and what’s really driving value in financial services
- How financial services can and should lead the charge for responsible AI
HFS Research’s Rohan Kulkarni and Smart Data Solutions CEO Shashi Yadaki debate balancing the ubiquity of AI, be it ML, NLM, or GenAI and its incredible potential to improve the triple aim of care (reducing costs, enhancing experiences, and improving health outcomes) with data privacy, security, and ethical algorithms requires a new level of maturity and sophistication.
In this conversation moderated by HFS Research’s Saurabh Gupta, we explore the possibilities of addressing non-medical costs in healthcare and the disruption that self-insured employers are driving quietly but steadily.
Join Ron Walker, US leader for managed services at KPMG, and Don Ryan, Research Fellow at HFS, as they explore how companies are operationalizing the use of managed services for strategic advantage. They also share their experiences with enterprises, outlining high-value focus areas and strategies for accelerating time to benefit. Learn how to effectively leverage the capabilities of service providers and chart a course for a future that embraces a managed services-led enterprise architecture.
In a survey by HFS & KPMG of over 1000 senior enterprise executives, the findings resoundingly demonstrate a shift in how companies perceive managed services. They are now implementing them more extensively than in previous years. The model has reached a mature state of adoption, with businesses moving beyond the back office, cost savings, and technology focused approaches. Instead, they are leveraging managed services to drive strategic outcomes, including accelerated innovation, accurate forecasting, regulatory risk management, stakeholder trust, and agile adaptation to market changes.
Additional Resources:
- Managed Services: A new harmony of people and technology - https://advisory.kpmg.us/articles/2023/managed-services-harmony-people-technology.html
- Opportunity is knocking. Are you answering? - https://advisory.kpmg.us/articles/2023/opportunity-knocking-answering.html
EY was named as a Market Leader in the latest HFS Horizons: Life Sciences Service Providers study, 2023. EY blurs the lines between its capabilities of advisory and technology platforms with the demand side needs across the value chain by attracting industry talent, investing in technical capabilities, and cultivating a strategic partner ecosystem to address the triple aim of care, sustainably.
HFS Horizon evaluated 29 service providers addressing the life sciences market across four dimensions; Why, What, How and So What for their ability to address the triple aim of care (cost, experience, and health outcomes).
The study highlights the unprecedented sophistication of service providers as they assemble various types of ecosystems to drive differentiation and meet elevated outcome expectations, yet the industry is biased toward maintaining the status quo by buying services rather than outcomes. In the conversation with Pamela Spence, we get a taste of EY's exciting life sciences plans...listen on to learn more.
Read the associated HORIZONS REPORT – “HFS Horizons: Life Science Service Providers, 2023" here: https://www.hfsresearch.com/research/hfs-horizons-life-science-service-providers-2023/
At HFS we’re calling 2023 the year of digital dichotomy. On one hand, there is an imminent “slowdown” given myriad macroeconomic headwinds and other factors, and on the other, there is a “big hurry” to innovate and find new sources of value to grow and differentiate. In financial services, the lion’s share of digital investment has gone to retail banking business lines, with a heavy emphasis on customer experience (CX). But commercial banking and its institutional customers are hungry for innovation and ease of onboarding and servicing.
In this edition of HFS Unfiltered, Elena Christopher talks shop with Sumanta Basu, Global Head, Intelligent Process Automation at Wipro, and Doug Shum, Director of Financial Services Solutions at Appian about how their firms are working together to seriously amp customer experience for commercial banks and institutional customers.
Key discussion topics include:
- Making progress in the year of the Digital Dichotomy
- Investing in CX beyond retail banking
- Driving digital transformation from front-to-back for OneOffice success
- Improving regulatory risk and compliance through automation
- Activating partnerships to bring the power of ecosystems to enhance CX
On this special Fireside Chat, HFS CEO and Chief Analyst Phil Fersht is in conversation with Sandeep Dadlani - Executive VP, Chief Digital & Technology Officer at UnitedHealth Group about the flavor of the year which is GenAI and how it’s changing and impacting the healthcare industry.
Read the associated blog, “Be pragmatic, excited, and responsible: how to get GenAI done” here: https://www.horsesforsources.com/dadlani-getting-genai-done_dadlani_122223/
On this special Fireside Chat, HFS CEO & Chief Analyst Phil Fersht is in conversation with Nigel Vaz, CEO at Publicis Sapient about his excitement for GenAI and how GenAI has evolved from predictive to creative, and how this shift could impact business efficiencies and product development.
Phil and Nigel cover a range of topics, including:
- AI's Potential and Risks in Business.
- Continuous Learning with AI Tools.
- Digital Transformation Mindset Shift.
- Ethical AI Development and Impact on Businesses.
- AI Limitations and Ethical Considerations.
- Adapting to Industry Changes in Professional Services.
- Enterprise Tech's Future: Platform Effects and AI.
Read the associated blog, “Nigel’s North Star approach is guiding the GenAI path" here.
On this special Fireside Chat, HFS CEO and Chief Analyst Phil Fersht is in conversation with Sanjay Govil, Founder and Chairman at Infinite Computer Solutions about his personal and digital business journey.
Sanjay Govil is a prominent business leader and global entrepreneur with a track record of founding and building successful businesses. In 2001, Mr. Govil founded Infinite Computer Solutions, an innovative technology solutions company engaged in digital transformation. Then in 2017, he founded Zyter, which offers a wide range of digital health products. Mr. Govil currently serves as chairman of the board for Infinite and Zyter. Both companies are headquartered in Rockville, MD.
Phil and Sanjay cover a range of topics, including:
- How did you decide to form Infinite?
- What are some of the key elements that differentiate Infinite from the Tier 1s and Sub 2B+ Firms?
- What are your objectives for growth and are you planning on staying private?
- You are the owner of the Washington Freedom Cricket team. So, tell us about what caused you to buy a cricket team and how did the first season go.
- Do you still play cricket? What role do you play in your team playing 11?
- What are your takeaways from your recent state dinner at the Whitehouse?
Many enterprises are grappling with changing customer expectations, and need to transform fast to meet them. So, in this edition of Unfiltered Stories, Melissa O'Brien, Executive Research Leader at HFS Research caught up with two Capgemini thought leaders Juliet Fehr, Head of CX Transformation, Intelligent Customer Operations at Capgemini, and Sara Elmsly, Contact Centre Go to Market Lead, Digital Customer Experience at Capgemini to explore the following:
- What’s the state of CX transformation today? How are companies viewing CX and what are their measurements? Are they looking in a broader scope today than several years ago?
- What about the band-aid solutions that had been put in place during the pandemic — how do you remedy these issues for today’s CX needs? And what’s the right balance between digital deflection and providing stellar personalized services?
- Can you share some examples of companies that have approached CX transformation well, or not well? What are the lessons learned?
- What does the future look like— what constitutes “winning” CX in a market that demands differentiation?
On this HFS Videocast, two of the authors Hridika Biswas, Senior Analyst, and David Cushman, Executive Research Leader at HFS Research talk about the HFS Horizons Report - Intelligent Document Processing Products, 2023 which was released recently.
This HFS Horizons Report examines how intelligent document processing (IDP) technology vendors help clients embrace IDP products to drive process transformation. The study evaluated the capabilities of tech vendors across the HFS IDP products value chain.
We assessed and rated the intelligent document processing services of 26 IDP technology vendors across dimensions, addressing why, what, how, and so what.
This report includes detailed profiles of each technology vendor, outlining their HFS Horizons placement, provider facts, and strength and development opportunities across the three Horizons:
- Horizon 1: Vendors driving functional digital transformation by using IDP solutions.
- Horizon 2: Vendors exhibiting the HFS OneOffice™ mindset and demonstrating enterprise-level outcomes.
- Horizon 3: Vendors exhibiting HFS’ OneEcosystem™ approach, driving new business models, and generating new sources of value for enterprises.
You can read this HFS Horizons Report here.
Read the associated blog, “IDP goes beyond document processing to unlock insights from masses of data” here.
In this edition of Unfiltered Stories, HFS Chief Strategy Officer Don Ryan is in conversation with Abhishek Shankar, President - Communications, Media and Entertainment at Tech Mahindra Americas to discuss the importance of simplification in the telecom industry.
Abhishek’s current role at Tech Mahindra involves leading the business to simplify the digital transformation journey, as well as directly influencing growth, business cycle times, and productivity of client organizations while keeping pace with the speed of technology disruptions.
Don and Abhishek cover a range of topics, including:
- How simplifying IT services and overall solutions can lead to increased traction among service providers with their enterprises in the intricate telecom domain?
- The role of standard IT solutions in driving efficiency and consistency in telecom operations.
- How minimalistic IT service offerings can create more value and clarity for telecom clients?
- The competitive edge that simplified IT solutions can offer in a saturated telecom market.
- The advantages of redefining SLAs and governance to be more straightforward, transparent, and aligned with both IT vendors and telecom client objectives.
- Can GenAI be a game changer in driving simplicity?
Read the associated Market Vision Paper, "Simplicity is the new differentiator" here.
On this HFS Videocast, two of the authors Ashish Chaturvedi, Practice Leader, and Krupa KS, Senior Analyst at HFS Research talk about the HFS Horizons Report - Retail and CPG Service Providers, 2023 which just got released.
This HFS Horizons Report assesses how well service providers are helping their Retail and CPG clients embrace innovation and realize value.
- Horizon 1: Providers can drive functional digital transformation by reducing costs and improving speed and efficiency, for example, modernizing corporate functions such as F&A, sourcing and procurement, IT, HR, and customer service.
- Horizon 2: Providers have Horizon 1 characteristics and the ability to transform end-to-end retail and CPG services, creating unmatched stakeholder experience with a OneOffice™ mindset, for example, creating modern, value-based supply networks.
- Horizon 3: Providers have Horizon 2 characteristics and are driving entirely new sources of value with a OneEcosystem™ approach, for example, CPG firms adopting direct-to-consumer (DTC) sales models or retailers espousing social commerce to boost their top line.
You can read this HFS Horizons Report here.
Read the associated blog, “Retail and CPG firms turn to innovation to combat the digital dichotomy” here.
In this special Fireside Chat, HFS CEO & Chief Analyst Phil Fersht talks to Alexander Rinke, Co-Founder and Co-CEO at Celonis about all things GenAI and diving into the impact of GenAI on the world of process intelligence.
Read the associated report, "Connect GenAI with your data better through process intelligence" here.
In this HFS Videocast, Ashish Chaturvedi, Practice Leader at HFS Research is in conversation with Sunil Chauhan, SVP and Global Head New SAAS, and Raja Roy, Head – Digital Transformation, two senior supply Chain Leaders at Tech Mahindra.
The discussion covers the following topics:
- Why must enterprises move from traditional and linear supply chains to networked and autonomous ones - Tech Mahindra’s approach and proven results.
- Why enterprises need to look at outsourcing all supply chainfunctions to a single service provider to achieve faster and better results. How does Tech Mahindra engage in E2E transformation?
- What would be the role of providers in eco-system-driven supply chains? How Tech Mahindra brings all the capabilities together to work with different entities within a supply chain.
- How should enterprises approach sustainability across thesupply chain? What is the current picture, and how will the future be shaped?
You can read the report "HFS Horizons: Supply Chain Services, 2023" here.
In this HFS Videocast, HFS' Reetika Fleming has a candid conversation with Xceedence CEO Arun Balakrishnan on the market dynamics in P&C insurance, how to reframe target operating model considerations in light of GenAI and technology advancements, and the changing nature of service providers to support the journey.
Generative AI (GenAI) has exploded. HFS Research is on a mission to identify what’s fluff versus what’s driving real value for enterprises. In this edition of HFS Unfiltered, we discuss how Apex Fintech Solutions worked with Genpact’s riskCanvas and Amazon Bedrock to rapidly develop and put into production GenAI capabilities in perhaps an unlikely place – financial services. And not just in financial services, but in anti-financial crimes compliance. This is a domain that is heavily regulated, requires strong domain knowledge, and perhaps as a result is heavily manual. Perfect.
Discussion topics include:
- Apex’s objectives for GenAI.
- How Genpact’s riskCanvas helped create a data baseline.
- The role that Amazon Bedrock's “foundation models-as-a-service” played.
- The outcomes – value and benefit with a side of responsible AI and keeping regulators happy.
- Actionable recommendations for making progress and impact with GenAI.
Sustainability ambitions, targets, and guidelines are turning into the hard facts of business life - a reality the subject of our latest Hot Vendor fireside is increasingly happy about.
GLYNT has been designated an HFS OneEcosystem Hot Vendor because it succinctly helps solve the data preparation problem that companies across all industries still face regarding their ability to act on sustainability. Companies failing to get their ducks in a row on sustainability data could find themselves off limits to business-critical trading partners such as Microsoft - as early as next year. GLYNT CEO Martha Amram explains how and why in this videocast. Learn more about GLYNT here.
The HFS OneOffice Hot Vendors are an exclusive group of emerging players, each with a differentiated value proposition for the OneOffice. HFS analysts regularly speak with numerous exciting start-ups and emerging players. We designate a select group as the HFS Hot Vendors based on their distinctiveness, ecosystem robustness, client impact, financial position, and the impact on our OneOffice or One Ecosystem Frameworks. Those selected are added to our online database. They each have the vision and strategy to impact and disrupt the market.
The videocast is in three sections in which we:
- Warm-up: What does this Hot Vendor deliver?
- Fan the flames: This Hot Vendor’s journey, what they learned, what makes them different, and how do they see the market
- Light the way: Take a glance into what’s next on the agenda for this Hot Vendor.
In this HFS Videocast, Melissa O’Brien, Executive Research Leader at HFS Research is in conversation with Jagdish Ghanshani, Travel & Hospitality Lead, North America, and Nick Shay, Travel and Hospitality, Lead International at Publicis Sapient.
Publicis Sapient was named as a Market Leader in HFS Horizons: Travel, Hospitality, and Logistics Services study. The firm’s strategy aligns well with our Horizon 3 vision of creating synergies across the enterprise ecosystem.
- HFS Horizon evaluated 21 service providers across the Why, What, How and So What dimensions align with Publicis Sapient’s ability to drive a OneEcosystem synergy via collaboration to create completely new sources of value.
- The study highlighted the key themes that are impacting the travel, hospitality, and logistics industries, including customer experience, ESG, health and safety, partnerships, and employee training and development.
- The services industry is attracting service providers of all stripes including IT service providers, domain experts, consultants, and BPO players in an attempt to address enterprise challenges with staff augmentation, digitalization, and modernization.
- Also discussed in our videocast is the emerging opportunity that generative AI presents to further create ecosystem value across the travel, hospitality, and logistics landscape.
You can read the report "HFS Horizons: Travel, Hospitality, and Logistics Service Providers, 2023" here.
On this HFS Videocast, one of the authors Rohan Kulkarni, Practice Leader - Healthcare and Life Sciences at HFS shares some insights and key takeaways from the HFS Horizons Report - Life Science Service Providers, 2023 which was released recently with Elena Christopher, Chief Research Officer at HFS Research.
In the HFS Horizons: Life Science Service Providers, 2023 study, we evaluated 29 service providers for their ability to address the cost (Horizon 1), experience (Horizon 2), and health outcomes (Horizon 3) for health consumers globally.
You can read this HFS Horizons Report here.
Read the associated blog, “Pharmas’ desire to accelerate results is being matched by supplier sophistication…mostly” here.
HFS, in collaboration with Genpact, conducted a comprehensive survey of over 600 business and tech leaders at CPG and retail firms worldwide, unraveling the strategies employed to navigate macro and industry-specific trends. In this videocast featuring Tarun Chopra, SVP and Segment Leader for Consumer Goods at Genpact, and Tracey Schaefer, CIO of Conagra Brands, react to survey results and share Genpact's disruptive journey towards innovation.
Key Discussion Points:
- Uncover how CPG and retail firms grapple with challenges like inflation, cybersecurity, and supply chain disruption while striving to innovate.
- Explore Conagra's approach to modernizing functions in alignment with industry trends.
- Delve into the world of cloud, SaaS, and cybersecurity—key levers for modernization according to our study.
- Insights on the potential of GenAI in reshaping industry dynamics.
- With 70% of CPG and retail leaders still recovering from pandemic impacts, discover how Conagra is navigating the post-pandemic world. Learn about strategies for building agility into supply chains amid new challenges like the war in Ukraine and inflation.
- The role of technology in building networked and autonomous supply chains resilient to disruptions, and how can tech empower companies to thrive in dynamic environments.
This edition of Unfiltered Stories is a “Navigating the cloud-native maze” spotlight in which Tom Reuner, Executive Research Leader at HFS, connects with Sorabh Singhal, Director, VP & Global Head, Digital Transformation Services, Wipro FullStride Cloud. They discuss why two-thirds of transformations fail and what organizations can do to be more successful.
Tom and Sorabh cover a range of topics, including:
- Cloud is becoming a business discussion
- Transformation must be anchored in business objectives
- How should organizations think about the cloud target operatingmodel?
- What piece of advice can we give organizations that are startingor accelerating their transformational journey? Where should they start? With the wisdom of hindsight, what can be the pitfalls
- Lessons learned: What is one actionable recommendation for other organizations that may be on a similar journey?
Read the associated Market Vision Paper, " Navigating the cloud-native maze" here.
On this special Fireside Chat, HFS CEO & Chief Analyst Phil Fersht is in conversation with Nitin Rakesh, CEO at Mphasis about the flavor of the year which is GenAI (AI in general), and get his real and deep thoughts on whether we should be enthusiastic or scared about it.
Learn more about Mphasis here.
Read the associated POV, “GenAI is a long-term play, not an instant gratification project” here.
In this edition of Unfiltered Stories, Saurabh Gupta, President, Research and Advisory Services at HFS Research connects with Ricardo Davila, Sales and Cloud Leader at Microsoft, Jason Kelley, GM, Strategic Partners, and Chris McGuire, GM, Microsoft Partnership at IBM Consulting to understand how IBM and Microsoft are collaborating to create completely new sources of value for enterprises.
Read the related POV "From competitors to collaborators, IBM and Microsoft partner to unleash OneEcosystem™” here.
On this special Fireside Chat, HFS CEO & Chief Analyst Phil Fersht connects with Exponential View’s Founder Azeem Azhar to know how enthusiastic he is about the AI focus at the moment and where AI is heading, and why.
Read the associated blog, “Azeem Azhar: Will bad processes kill your GenAI revolution?” here.
On this special Fireside Chat, HFS CEO & Chief Analyst Phil Fersht is in conversation with Cliff Justice, Partner, U.S. Leader, Enterprise Innovation at KPMG about where AI is heading at this moment and why.
Read the associated blog, “Cliff riffs on GenAI’s Edison moment…” here.
On this special Fireside Chat, HFS CEO and Chief Analyst Phil Fersht is in conversation with Rajesh Subramaniam, MD and CEO, ResultsCX about the potential disruption and hype around GenAI and its impact on the IT and BPO industries and most particularly on CX services.
Phil and Rajesh cover a range of topics, including:
- Highlighting his current role at ResultsCX as well as bringing awareness regarding the organization and how it is navigating the changes by staying relevant for its clients.
- What is the current trend of clients focusing on AI and the potential impact it could have on the industry?
- How the focus in the current environment is on costs, and that generative AI will be impactful for the industry?
- What do you think the BPO industry is going to do in the next maybe 12 to 18 months, to respond to this? Who do you think are going to be the winners and losers in this whole scenario?
- Where are you going to place your big bets, do you think, with ResultsCX? Where do you see your company going, in the next couple of years?
On this special Fireside Chat, HFS CEO and Chief Analyst Phil Fersht is in conversation with Mohit Joshi, Managing Director and CEO Designate at Tech Mahindra about his personal and digital business journey.
With over two decades of experience in enterprise technology software and consulting, Mohit has worked with the largest corporations in the world in driving digital transformation and building thriving businesses. He has been a Non-Executive Director at Aviva Plc since 2020 and is a member of its risk and governance and nomination committees. Prior to joining Tech Mahindra, Mohit was President of Infosys Limited. He started his career in banking with ABN AMRO and ANZ.
Phil and Mohit cover a range of topics, including:
- Before we get into the industry talk, can you share a bit about your background? Also, have you always wanted to lead a huge global technology business?
- Who’s been your main influence during your inexorable career rise?
- So, this brings us to Tech Mahindra – taking over a heritage business like this during a major time of change in our industry is a huge challenge – what will you bring to the table?
- You’ve been one of the major faces of financial services over the past decade-plus and now you’ve joined a company that leads in the telecom sector, so how do you plan to grow the industry focus in Tech M? Can you compete in BFS with the leaders, or will this take time?
- Are you enthusiastic or scared about AI? Why?
- How do you see software and services being impacted by GenAI? Can the current crop of leading firms change their products and delivery models to stay relevant?
- Do you believe white-collar jobs are under threat with Gen-AI? Do you believe our education system is going to be rocked with so many kids using it for their coursework
- Finally, if you had one wish for the IT services industry, what would that be?
Read the associated report, “Tech Mahindra’s blueprint for growth leans on industry expansion and GenAI” here.
On this special Fireside Chat, HFS CEO and Chief Analyst Phil Fersht is in conversation with Ravi Kumar, CEO at Cognizant, as they discuss the state of the industry and the role of artificial intelligence, particularly GenAI, and its impact on the industry.
In this edition of Unfiltered Stories, Saurabh Gupta, President, Research and Advisory Services at HFS Research connects with Indira Gillingham, VP Partner Alliances at Salesforce, and Jason Kelley, GM at IBM Consulting Strategic Partners to understand how IBM and Salesforce are collaborating to create completely new sources of value for enterprises.
Read the associated POV, "Salesforce and IBM partner to bring the OneEcosystem™ to life" here.
This edition of Unfiltered Stories is an “evolution of ServiceNow” spotlight in which Tom Reuner, Executive Research Leader at HFS, connects with Richard Stubbs, Director, ServiceNow Global Practice Lead at DXC Technology. They discuss the evolution of the ServiceNow ecosystem and lessons learned from delivering experience-led outcomes through innovative platform approaches.
Tom and Richard cover a range of topics, including:
- What are the new themes and innovations in the ServiceNow ecosystem?
- What are industry solutions in the context of ServiceNow and what is the progress of building those out?
- What are client examples for deploying those industry solutions?
- What comes next in the ServiceNow ecosystem?
- What piece of advice can we give organizations that are starting or accelerating their ServiceNow journey? Where should they start? With the wisdom of hindsight, what can be the pitfalls?
- Lessons learned: What is one actionable recommendation for other organizations that may be on a similar journey?
Join us in this special Fireside Chat with Phil Fersht, HFS CEO and Chief Analyst, and Julie Sweet, Accenture Chair and CEO, as they delve into the transformative impact of gen AI on the business landscape. Their conversation provides a unique perspective on the future of enterprise tech services and the pivotal role of GenAI in shaping it.
Read the associated blog, “Entering a decade of Total Enterprise Reinvention… Julie Sweet on creating value in the Generative Enterprise” here.
On this special Fireside Chat podcast, HFS CEO and Chief Analyst, Phil Fersht, caught up with Paul Daugherty, Chief Technology & Innovation Officer at Accenture, on the potential impacts of GenAI on enterprises and the workforce; Paul has been a bastion of AI for well over a decade.
Read the associated blog, “GenAI isn’t just eating software, it’s dining on the future of work” here: https://www.horsesforsources.com/genai-paul-daugherty_091723/
On this special Fireside Chat, HFS CEO & Chief Analyst Phil Fersht is in conversation with Samir Dhir, CEO & MD at Sonata Software about his personal and digital business journey.
As a business leader and technologist, Samir has a proven track record for scaling and leading large businesses and expanding into new industries and markets. He is a client-focused leader who has built and managed businesses in BFSI, Healthcare Life Science, Telecom, Media, and Hi-Tech industries.
Phil and Samir cover a range of topics, including:
- What are the key areas Sonata Software is recommending to its clients in its data modernization strategy?
- We recently did a joint study, where we spoke with 500 executives across Europe and North America these were a split of tech and non-tech senior executives and those people. 68% of respondents said ineffective data capture and human error were the top reasons for poor data quality. So, what does Sonata Software advise its clients to do to fix this human error issue and improve the quality of data that they need?
- There is some hype around the GenAI space, but I have gathered that Sonata Software has a slightly less hyped view of where this is and how this is going impact the industry.
- How does Sonata Software's Platformation approach help businesses in their modernization and digital transformation journeys?
- According to our recent study, 17% of respondents felt the majority of their data is still unusable. So how can we work better with partners to improve this? Why do we continue to struggle with poor data capture after so many years of talking about this and trying to find the right tools to help us?
- We've come through a fairly tough economy but Sonata Software has seemed to be moving on quite aggressively. So, what do you think we're going to be talking about next year? Is it going to be a year of more positivity and excitement and investment or do we still have some dark times ahead of us, what do you feel?
On this HFS Videocast, author Ashish Chaturvedi - Practice Leader at HFS talks about the HFS Horizons Report - Services for the Platform Economy, 2023 which was released recently.
This report assesses how well service providers are helping their platform clients efficiently run their operations, expand their business, and realize value. This report also evaluated the capabilities of seven providers across the HFS value chain—services for the platform economy, based on a range of dimensions to understand the Why, What, How, and So What of their service offerings.
You can read this HFS Horizons Report at https://www.hfsresearch.com/research/hfs-horizons-services-for-the-platform-economy-2023/
On this HFS Videocast, one of the authors Divya Iyer – Practice Leader at HFS talks about the HFS Horizons Report - Cards and Payments Service Providers, 2023 which was released recently.
This report assessed 14 service providers across their value propositions (the why), execution and innovation capabilities (the what), go-to-market strategy (the how), and market impact criteria (the so what).
These service providers have demonstrated their ability to support cards and payments across all three Horizons, including functional digital transformation (Horizon 1), enterprise-wide modernization (Horizon 2), and building ecosystems to create new value (Horizon 3). Horizon 3 for payment providers is launching new offerings at speed and scale.
You can read this HFS Horizons Report at https://www.hfsresearch.com/research/hfs-horizons-cards-and-payments-service-providers-2023/
On this special Fireside Chat, HFS CEO Phil Fersht is in conversation with Roger Lvin, President and Board Member at Hitachi Vantara about his personal and digital business journey.
President and Board Member Roger leads the Digital Services Business and oversees Hitachi Vantara’s global portfolio. He’s based in the US and just hit two years at the company.
Phil and Roger cover a range of topics, including:
- So, what’s new with Hitachi Vantara coming off the pandemic and all the chaotic dynamics in our industry?
- How are your thoughts evolving with regard to developing talent in this new era? How are emerging areas like Gen-AI changing the picture?
- Hitachi Vantara is placing big bets on Vietnam and Portugal as nearshore delivery locations. Tell us more about why are you so big on these regions and what are they bringing to the table beyond more “traditional” regions.
- How would you sum up what the world of enterprise tech services will be like in two years' time, Roger? How fast are things moving based on your new experiences?
Commercial banking is a critical revenue generator for financial institutions. However, as we found in a recent study conducted by HFS Research in partnership with Infosys, the lion’s share of digital investment has often gone to the retail banking line of business, leaving commercial customers hungry for innovation.
In this edition of HFS Unfiltered, we caught up with Chinmay Patel, the CIO for Commercial Banking Technology at Citizens Bank to discuss how Citizens is driving innovation in commercial banking despite some pretty notable market headwinds. Key discussion topics include:
- Building healthy regional commercial banks
- Driving impact and progress amid macroeconomic challenges
- Balancing short-term wins with long-term innovation needs
- Bringing generative AI and other fantastic innovations to work for commercial banking
- Activating ecosystems as a critical growth strategy
In this HFS Videocast, Rohan Kulkarni, Practice Leader, Healthcare and Life Sciences at HFS speaks with Sanjay Subramanian, SVP & Business Unit Head - Healthcare Payer, and Srinivas Shankar, Global Head of Life Sciences and Chief Commercial Officer at Cognizant Americas.
Cognizant’s capabilities that powered wins with Boehringer Ingelheim and Horizon Healthcare of NJ reflect their ability to support very large transformations and convert capabilities to performance.
In this edition of Unfiltered Stories, Don Ryan, Chief Strategy Officer at HFS Research discusses with Rex Ahlstrom, CTO & Executive VP- Innovation & Growth at Syniti, and Allan Coulter, Distinguished Engineer & Global CTO - SAP Services at IBM the business case and requirements for effective data management. Our research shows Perception isn’t reality when it comes to data.
Rex Ahlstrom leads the company’s product strategy and development roadmap and drives customer adoption of its technology. Whereas, Allan Coulter drives value-engineered outcomes for organizations transforming with SAP technology and IBM offerings.
Syniti and IBM have a strong history and long-standing partnership, working to solve complex data challenges for some of the world’s largest organizations. Data has become a core element of the strategy for every organization.
HFS Research recently conducted a global survey of 300+ executives from large enterprises to understand the state of data management and uncover areas of opportunities and challenges. So, in this videocast, they are going to review the findings and share examples of how companies can improve data management and data quality to drive business success. Read the full report here: https://www.hfsresearch.com/research/perception-isnt-always-reality-the-case-for-more-effective-data-management/
On this HFS Videocast, one of the authors— Rohan Kulkarni, Practice Leader - Healthcare and Life Sciences—talks at HFS about the HFS Horizons Report - Employee Benefits Administrators, 2023, which was released recently.
This report examines benefits administrators’ role in managing benefits for employers. We assessed and rated the service capabilities of 25 benefits administrators across dimensions addressing Why? What? How? And So What?
You can read this HFS Horizons Report at https://www.hfsresearch.com/research/hfs-horizons-employee-benefits-administrators-2023/
In this HFS Videocast, Rohan Kulkarni, Practice Leader, Healthcare and Life Sciences at HFS speaks with Nani Iyer, Head of Growth and Strategy, at Wipro Healthcare.
Wipro was named as an enterprise innovator in the latest HFS Horizons: Healthcare payer-provider services study. Their strategy aligned with addressing the challenges of healthcare costs and the experience of care.
- HFS Horizon evaluated 21 service providers across the Why, What, How and So What dimensions aligned with their ability to address the triple aim of care (cost, experience, and health outcomes).
- The study highlighted the shifting funding of healthcare, changing contracting paradigms, and the growth in vertical integration.
- The service industry is attracting service providers of all stripes including IT service providers, healthcare domain experts, consultants, and BPO players in an attempt to address the triple aim.
Prashanth Kuppur set out to build an engine that can think like an architect, write code like a developer, test like a QA, build like an engineer, and maintain like a DevOps, that’s how the idea of Apto.ai was born.
Find out why he and managing director Bjorn Schwarz are convinced that the way they have applied machine learning to their platform gives them an edge over competitors and leaves them ready to embrace the Generative AI revolution rather than fear it. Marvel fan Prashanth has Jarvis in his sights.
The HFS OneOffice Hot Vendors are an exclusive group of emerging players, each with a differentiated value proposition for the OneOffice. HFS analysts regularly speak with numerous exciting start-ups and emerging players. We designate a select group as the HFS Hot Vendors based on their distinctiveness, ecosystem robustness, client impact, financial position, and impact on our OneOffice Framework. Those selected are collated and published quarterly and added to our online database. They each have the vision and strategy to impact and disrupt the market.
The videocast is in three sections in which we:
- Warm-up: What does this Hot Vendor deliver?
- Fan the flames: This Hot Vendor’s journey, what they learned, what makes them different, and how do they see the market?
- Light the way: Take a glance into what’s next on the agenda for this Hot Vendor.
In a recent study conducted by HFS Research in partnership with Infosys, we explored the “tale of two cities” market where there is an array of macroeconomic challenges with very real impacts such as the recent bank failures. But there is also incredible innovation with the potential to drive vast change and improvement. HFS caught up with Rajesh Wadhwa, Global Head of TTS Core Trade and Loan Servicing Technologies, Citibank, to talk about what this delicate balance means for the world of trade finance.
In this talk, we answer the following questions:
- What the heck is trade finance?
- What are the biggest challenges facing this dynamic facet of the financial services sector?
- How is Citibank grappling with talent in a hybrid world?
- How is innovation driving process improvement in trade finance?
- What’s the evolving role of ecosystems?
On this HFS Videocast, one of the authors— Tom Reuner, Executive Research Leader at HFS—talks about the HFS Horizons Report -ServiceNow Services, 2023, which was released recently.
This study focuses on facilitating large-scale transformation and innovation, not just software implementation and IT-centric use cases. Key aspects are transformational outcomes, industry-specific solutions, and innovative use cases.
You can read this HFS Horizons Report at https://www.hfsresearch.com/research/hfs-horizons-servicenow-services-2023/
In this edition of Unfiltered Stories, Saurabh Gupta, President, Research & Advisory Services at HFS Research is in conversation with Andie Henrich, Distribution Sector BPO Leader, and Neeraj Manik, Vice President and Senior Partner at IBM about how can enterprises balance the macroeconomic “slowdown” with the “big hurry” to innovate.
Saurabh, Andie, and Neerja cover a range of topics, including:
- We at HFS are calling 2023 the year of digital dichotomy: On one hand, there is an imminent “slowdown” given the macroeconomics of bank collapses, inflation, supply chain disruption, the war in Europe, massive layoffs, etc., and on the other, there is a “big hurry” to innovate and find new sources of value to grow and differentiate - So, how should companies balance their priorities and investments to deal with this digital dichotomy?
- In the last two decades, the enterprise transformation narrative has been centered around “digital.” Digital is now Horizon 1. It is essential for survival. But the problem with the focus on digital is that it centers around technology. It’s clear that enterprises need a OneOffice mindset to drive real transformation across people, processes, technology, data, and culture – So, how is IBM helping its clients bring together both business and IT stakeholders with common goals?
- An example of an IBM client whom you’ve helped with holistic enterprise transformation involving both business and technology stakeholders?
- What are the practical suggestions for both clients and service providers to move beyond basic effort-based pricing so innovation is baked into the relationship? Because ultimately you get what you pay for!
Join HFS, KPMG, and Independent Health, to learn how healthcare organizations are adopting SaaS platforms to deliver the triple aim of healthcare. In this HFS Unfiltered Stories, we’ll look at how the role of software is impacting the goals of reducing costs, improving health outcomes, and bettering the patient’s experience.
In this edition, we have:
- Joel Martin, Executive Research Leader. HFS Research
- Rohan Kulkarni, Practice Leader, HFS Research
- Viktor Reznicek, Principal / KPMG LLP Workday Healthcare Leader
- Josh Zalen, Vice President, IT Service Operations, Independent Health
Two things to know about the company featured in our latest Unfiltered Stories:
- The name may be unfamiliar, but the company shouldn’t be.
- Foundever is big in the metaverse – with enviable experience guiding and protecting customers in its digital depths.
In this HFS videocast, Executive Research Leader David Cushman gets to deep dive with Foundever’s VP Business Development, and Project Leader for Metaverse & Web3, Clement Grandin.
Foundever features in the inaugural HFS Research Metaverse Services Horizons study, published in March 2023. Foundever is breaking out beyond its call-center-foundations to make innovative leaps forward in improving customer experience in the metaverse.
This videocast covers how Foundever is working with foundational metaverse businesses, how it won contracts in a new paradigm in which case studies were initially hard to come by, and what Foundever has learned from engaging in the metaverse. Finally, we cover how Foundever is applying those learnings to developing its people, products, and services. And we end with some advice for any leader tasked with taking their first steps in the metaverse.
Read our Foundever’s Metaverse Services Horizons Report here: https://www.hfsresearch.com/research/foundever-metaverse-services-capabilities-2023/
On this HFS Videocast, two of the authors Joel Martin, Executive Research Leader, and Kumar Nikhil Bhaskar, Senior Analyst at HFS talk about the HFS Horizons Report - Choosing the best provider for data modernization services, 2023 which was released recently.
This report for data modernization services examines the capabilities of 23 service providers and management consultants to capture a supplier landscape in the context of our three HFS Horizons. It also includes profiles of each service provider, outlining their placement, differentiating factors, and strengths and opportunities.
You can read this HFS Horizons Report at https://www.hfsresearch.com/research/choosing-the-best-provider-for-data-modernization-services-2023/
Moderator:
Joel Martin, Executive Research Leader, HFS
Panelists:
- Samir Dhir, CEO & MD, Sonata Software
- Phil Fersht, CEO and Chief Analyst, HFS
Moderator:
Tom Reuner, Executive Research Leader, HFS
Panelists:
- Angela Johnson, Partner - Head of Capital Formation, Fifth Wall
- Armen R. Kherlopian, Ph.D., Chief Science and Innovation Officer, Covenant Venture Capital
- Rajesh Rajappan, Senior Vice President - Global Markets, Hitachi Vantara
- Nitin Rakesh, CEO & MD, Mphasis
- Ted Shelton, Expert Partner, Bain & Company
Session Description:
HFS has outlined the vision, but how do we operationalize the autonomous enterprise? Many organizations still struggle to scale their low-level automation projects. Is it realistic to expect machines will make decisions without human interaction? How should we adapt the innovation agenda to finally get data and workflows out of silos?
We’ll hear from leaders driving the innovation agenda discuss and debate these questions:
- How do you design the innovation agenda to enable the autonomous enterprise?
- How do we need to think about the operating model?
- What will the most important change agents be: next-gen AI and industry cloud or culture and governance?
- How do you safeguard the necessary skills amid the war for talent?
Moderator:
Phil Fersht, CEO and Chief Analyst, HFS
Panelists:
- Liz Evans, Principal - Transformation: Global Business Services, PwC
- Tony Filippone, Chief Procurement Officer, AXIS Capital
- Tony Menezes, Managing Partner - Service Line Leader, IBM Corporation
- Ian Thompson, VP, Business Services Operations, S&P Global
- Jennifer Wang, EBS Global Strategy & Design Lead, Johnson & Johnson Consumer Health
Session Description:
Ambitious global business services organizations (GBSOs) are becoming transformation hubs, aligning themselves to the principles of the autonomous enterprise. These GBS organizations drive talent, technology infrastructure, automation, and AI to provide rapid data access, support leadership decisions, and minimize manual interventions that impede progress and speed.
The goal of an autonomous enterprise is to enable humans to remove ourselves from some parts of the system so that we can continuously improve the whole ecosystem—and GBS can provide governance capability over key decision touchpoints for organizational leadership.
Rather than sticking to the traditional “finance factory” setup, where GBS and shared services tend to get stuck in the back office, GBS leaders must link the front and back offices, ensuring processes run smoothly across functions to deliver the data and outcomes the business needs. Leaders need to understand the data they require for success and assemble and govern the systems to deliver it.
So, how are current GBSOs moving toward autonomous enterprise? Leaders from inside and outside GBSOs will discuss and debate these questions:
- How do you design and implement change programs and work closely with the employee experience leader to transform the back-office mindset from antiquated business functions into one aligned with the business’ direction?
- What is the value of automation and AI, and how can you embed these technologies within each operation?
- What are the challenges of eliminating the back-office mindset? How do you turn it around and align it with the direction of the business?
- Will today’s Chief GBS Officer become tomorrow’s Chief Transformation Officer?
Moderator:
David Cushman, Executive Research Leader, HFS
Panelists:
- Katy Bolan, Sustainability Lead, Google
- Adrienne Bowles, Head of Operations, Sourcemap
- Kelly Fisher, Head of Corporate Sustainability, HSBC Bank USA
- Susan Kenniston, VP and Global Head of Sustainability, Wipro
- Mike Sakalas, VP, Enterprise Sales, Pure Storage
- Nandini Tare, Associate Practice Leader, HFS
Session Description:
The climate and global sustainability emergency is already horrifying, and it’s about to get far worse. It’s hard to know what to say anymore. But to cling to optimism, any individual, team, or organization can take concrete actions right now. Businesses and their leaders can address sustainability at the speed and systems level we need. Politics and the public cannot.
Context and clarity are the immediate ports of call from which these problems are solved. The global sustainability context can be broken down and aligned across ecosystems and throughout organizations. The focus must be channeled toward the greatest spheres of influence.
Standing in the way of these actions are deep-rooted organizational problems, which we will aim to address:
- More than 70% of the C-suite admit to not acting on sustainability—they’re either well-meaning but lost, waiting for others, or actively greenwashing.
- Less than a third of CEOs and board members support their organization’s sustainability. How on earth will it become embedded?
- Less than half of senior decision-makers collaborate internally, and barely any collaborate beyond their organization’s walls.
Mihir Shukla, CEO and Co-Founder at Automation Anywhere talks with Phil Fersht, CEO and Chief Analyst of HFS Research, at the HFS Horizons Summit-NYC on May 17, 2023.
Moderator:
Melissa O’Brien, Executive Research Leader, HFSPanelists:
- Fiona Blades, President and Chief Experience Officer, MESH Experience
- Maureen Doyle-Spare, General Manager BFSI, UST
- Margaret Molloy, Global Chief Marketing Officer, Siegel+Gale
- Mike Small, President - North America, Akkodis
Session Description:
We have learned that “X takes all” when it comes to competitive differentiation, where experiences define a company’s brand. It’s not just about customer experiences; it’s also about employees and partners in an ecosystem approach that drives new sources of value and reacts quickly to disruptions.
In a world of constant curveballs, the more autonomous a business is, the more effectively it can respond to changes, make better business decisions, and ultimately gain a competitive advantage through better experiences. Getting humans out of loops that don’t need humans anymore can speed decision-making and drive purpose in real human interactions.
We’ll hear from leaders on the front line of driving improved EX+CX+PX to address these questions:
- What steps can leaders take to make their businesses more autonomous for improved experience?
- How can you develop a holistic experience strategy where employee, customer, and partner experiences are aligned to create value?
- What are some practical ways companies can benchmark the impact of their autonomous investments?
- What are some of the loops humans need to get out of, and which are still critical for human-focused experience?
Tony Filippone, Chief Procurement Officer at AXIS Capital talks with Phil Fersht, CEO and Chief Analyst of HFS Research, at the HFS Horizons Summit-NYC on May 16, 2023.
Yusuf Tayob, Group CEO at Accenture Operations talks with Phil Fersht, CEO and Chief Analyst of HFS Research, at the HFS Horizons Summit-NYC on May 16, 2023.
Moderator:
Ralph Aboujaoude Diaz, Practice Leader, HFSPanelists:
- Mariesa Coughanour, Head of NA Delivery, Automation Advisory & Mindshare, Cognizant
- A. J. Hanna, SVP, Transformation and Automation, Coronis Health
- Maxim Ioffe, Global Intelligent Automation Leader, WESCO Distribution
- Subbiah Mahalingam, Sr Director, Data Engineering, Automation & Analytics Technology & Global Services, BD
- Ken Parmelee, Senior Director, Intelligent Automation Strategy, Pegasystems Inc.
- Tony Sumpster, Chief Executive Officer, Worksoft
Session Description:
Although the terms “autonomous” and “automation” are frequently interchanged, it’s important to understand they are not the same thing. The key difference is the degree of human interaction with processes.
Becoming an autonomous enterprise doesn’t mean removing all human interactions with processes—it just means fewer humans in loops that don’t need humans anymore. Automation coupled with AI can act as a critical enabler.
Expect a hype-free and cutting-edge discussion that will answer these questions:
- Why are 70% of enterprises still “automation beginners” despite significant advancements in automation and AI?
- What does a target autonomous enterprise architecture look like?
- Could generative AI drastically accelerate the transition to a more autonomous enterprise?
- What role will business and IT service providers play?
Moderator:
Joel Martin, Executive Research Leader, HFS
Panelists:
- Jo Debecker, Global Head, Wipro FullStride Cloud, Wipro
- Stephen Dunn, Head of Innovation and FinTech, Sumitomo Mitsui Banking Corporation
- Cyrus Khajvandi, Co-Founder & CEO, Humata.ai
- Sibu Kutty, Worldwide Tech Leader, GTM Programs, Amazon Web Services (AWS)
- Vikrant Karnik, Global Business Leader of Cloud and Technology Services, Genpact
- Sheri Sullivan, Partner/Global Payroll Operate Leader, EY
Session Description:
Generative AI is poised to disrupt how customers, employees, and technology interact. We’re moving beyond bots focusing on discrete problem solutions toward contextual interpersonal discussion and co-creation. Are solutions like ChatGPT ready for prime time? Or is it all just hype?
In this session, we will debate the hype versus reality of whether generative AI can have a profound impact on business. We’ll even invite ChatGPT to the conversation. Our topics include:
- ChatGPT—fun widget or game-changing “iPhone moment for AI”?
- Generative AI is not new. Why is it so hot now? How can it best be harnessed?
- How does generative AI impact employee experience? Will employees benefit or be replaced?
- What’s the outlook for customer experience? Are there benefits to be had?
- The ethics of AI are always a concern. How do they play into generative AI?
Speakers:
- Oliver Pfeil, CEO, Capgemini Business Services
- Saurabh Gupta, President, Research and Advisory Services, HFS
Session Description:
Process excellence must move beyond siloed functions by combining process, technology, people, and process ownership governance to create value. Overall, a successful transformation strategy starts with reviewing the operating model, delivery model, and processes to support the value that needs to be driven by an enterprise.
To arrive at these desirable outcomes, enterprises need a partner who can understand the maturity of the enterprise in the transformation journey and deliver value through implementing intelligent processes.
Capgemini’s Connected Enterprise approach has a strong focus on driving value. This session explores how Capgemini’s value proposition, expertise, and capabilities across its global practices are delivering value and sustainable business outcomes for its clients’ organizations.
In the session, we will hear from Oliver Pfeil, CEO of Capgemini Business Services, on:
- The value: How do you look at process excellence and how does it fit in the bigger transformation picture?
- The journey: What should be the focus on making processes efficient and implementing modern technology during a transformation?
- The opportunity: How is Capgemini helping its clients define and realize value in their transformation journeys?
Moderator:
Reetika Fleming, Executive Research Leader, HFS
Panelists:
- Kevin Campbell, Chief Executive Officer, Syniti
- Aishwarya Gupta, General Manager – AI Strategy & Solutions Practice Head, Wipro
- Bets Lillo, Executive in Residence, Texas Christian University
- Amresh Mathur, SVP- Head of Customer Acquisition, Citizens
- Abhishek Mittal, VP, Data Analytics and Opex, Wolters Kluwer
Session Description:
Despite the dramatic recognition of data as the new currency or the new oil for global business, day-to-day business operations are severely underusing it. To design a data-driven, autonomous enterprise, business leaders must understand the data their enterprise needs to be successful, including understanding the digital detail of processes and interactions.
We’ll hear enterprise leaders across business functions address these questions:
- What are some emerging best practices for becoming a more data-driven culture?
- Is “upskilling” for data competencies working? What else could we be doing?
- How do we think about using data as a product, not just as an asset?
Moderator:
Phil Fersht, CEO and Chief Analyst, HFS
Panelists:
- Suzanne Dann, Chief Executive Officer – Americas, Wipro
- Chetan Dube, Founder and CEO, Amelia
- Tony Filippone, Chief Procurement Officer, AXIS Capital
- CP Gurnani, CEO & MD, Tech Mahindra
- Sander van 't Noordende, Chief Executive Officer, Randstad
- Manish Sharma, Chief Operating Officer, Accenture
- Riju Vashisht, Chief Growth Officer, Genpact
Session Description:
In our plenary session, join this high-level debate among the big-shots of the business tech world to shine some light on critical topics up for debate, including:
- Which enterprise leaders will succeed and which will fail as we tackle this global assault on everything we once knew as stable? Has the role of leadership changed much in the past few years – and will it change even more in the medium term?
- Are large enterprises adapting to this new “recessionary” world post-pandemic? Or are most still clinging to the rules of the past?
- As we still see talent scarcity on the rise in many parts of the world, what are some of the steps business leaders can take to attract and retain talent? How do we go beyond remote working options to make flexibility equitable?
- How is the current economic and business environment impacting investments in emerging tech and innovation? What gets back–burnered, and what moves to the forefront?
- Metaverse was the flavor of 2022, now it’s all about generative AI becoming the new we interface with the Internet. Are we on a constant hype-cycle, or do we expect all these innovative technologies to reach their promised heights?
- The shift from GPT3.5 to GPT4 has caught many people by surprise. Does this create more opportunities than threats for enterprises? Is it really as dangerous as many high-profile leaders are saying? How can business leaders prepare their workforce for the increased use of AI?
- Can today’s service providers convince enterprises to work with them differently? Can we get past the old-world “effort” partnerships to ones of performance and purpose?
- What will our world really be like when we emerge from these challenging times?
On this HFS Videocast, one of the authors— David Cushman, Executive Research Leader at HFS—talks about the HFS Horizons Report - Metaverse Services Providers, 2023, which was released recently.
This inaugural HFS Horizons report for metaverse services examines the capabilities of 18 service providers and management consultancies to paint the supplier landscape across the three HFS Horizons.
You can read this HFS Horizons Report at https://www.hfsresearch.com/research/hfs-horizons-metaverse-services-providers-2023/
On this HFS Videocast, one of the authors— Ashish Chaturvedi, Practice Leader at HFS—talks about the HFS Horizons Report - Supply Chain Services, 2023, which was released recently.
This report assesses how well service providers are helping their supply chain clients embrace innovation and realize value.
You can read this HFS Horizons Report at https://www.hfsresearch.com/research/hfs-horizons-supply-chain-services-2023/
If you think hybrid working is all new, Working Solutions have a 27-year history in multi-channel contact center outsourcing that will prove you wrong. The Q22022 Hot Vendor has lessons for all of us as we tackle the Great Freakout – in which managers come to terms with a new hybrid working reality. How do you build a culture that sustains? How do you keep things personal when you’re miles apart? And how do you do all that while innovating at the cutting edge of your industry. VP Program Success April Wiita has insights, too, for those rushing to build a better bot (spoiler alert – don’t take the risk of ploughing ahead without a human-powered plan B).
The HFS OneOffice Hot Vendors are an exclusive group of emerging players, each with a differentiated value proposition for the OneOffice. HFS analysts regularly speak with numerous exciting start-ups and emerging players. We designate a select group as the HFS Hot Vendors based on their distinctiveness, ecosystem robustness, client impact, financial position, and the impact on our OneOffice Framework. Those selected are collated and published quarterly andadded to our online database. They each have the vision and strategy to impact and disrupt the market.
The videocast is in three sections in which we:
- Warm-up: What does this Hot Vendor deliver?
- Fan the flames: This Hot Vendor’s journey, what they learned, what makes them different, and how do they see the market?
- Light the way: Take a glance into what’s next on the agenda for this Hot Vendor.
Nothing dictates real secular change to enterprise operations more than financial pressures. We are rapidly arriving at a third major trigger that will lead to the evolution of many autonomous enterprises where leaders have no choice but to drag their operations out of the dark ages.
- Trigger 1: 1995—The internet drives globalization. The advent of the internet at the turn of the millennium drove the first major wave of globalization of business and operations.
- Trigger 2: 2008—The Great Recession brings about mass low-cost offshoring of IT. In 2008, the Great Recession drove a 15-year wave of tremendous offshoring growth based on using lower-cost labor to slash costs.
- Trigger 3: 2023—Inflation drives organizations to supplement or replace human labor with autonomous technologies. In 2023, wage inflation, recession, and people refusing to return to the office will drive a considerable wave of autonomous enterprises based on using technology to perform the tasks of humans to stay afloat.
These critical topics are up for debate:
- Which enterprise leaders will succeed and which will fail as we tackle this global assault on everything we once knew as stable?
- Are enterprises adapting to this new recessionary world post-pandemic? Or are most clinging to the rules of the past? What will our world be like when we emerge from these dark times?
- As we stare recession in the face and contemplate our very survival, how does this impact investments in emerging tech and innovation? What gets back-burnered, and what moves to the forefront?
- And what happens to sustainability in all this mayhem? Can enterprises deliver where governments and consumers have failed? What do we need to do?
- Can today’s service providers convince enterprises to work with them differently? Can we get past the old-world “effort” partnerships to ones of performance and purpose?
- How do we truly become autonomous and remove humans from loops they no longer need to be in? Can we really adapt to a truly autonomous environment and embrace change? Or is it time to blow up our operations and take a different approach?
Nearly 90% of finance executives agree that driving growth for the enterprise is the raison d’être for the modern finance function beyond cost reduction and compliance. Yet, our research reveals that only 12% of finance organizations have realized their ambitions around cost, control, business outcomes, and influence.
This session unpacks what finance superheroes are doing differently and what it takes to get there:
- Defeat silos by taking a holistic view of finance transformation.
- Slay legacy dragons by embracing new technologies.
- Invest in people and talent management.
- Use data as a superpower.
There are no excuses left for enterprise leaders to figure out how to run their organizations as autonomously as possible. The Autonomous Enterprise is ultimately about machines making decisions where we previously had humans and removing humans from loops that don’t need humans anymore.
Expect a hype-free and cutting-edge discussion that will answer these questions:
- Are we rapidly arriving at a third major trigger that will lead to the evolution of many autonomous enterprises, where leaders have no choice but to drag their operations out of the dark ages?
- Will current inflation-driven pressures likely culminate in a huge wave of job reductions, sparking the demand for autonomous technologies to fill the void?
- What is actually needed to get there?
- What role will business and IT service providers play?
Ravi Kumar S, CEO of Cognizant, talks with Phil Fersht, CEO and Chief Analyst of HFS Research, at the HFS Horizons Summit-London on March 23, 2023.
The Great Resignation may be in the rear-view mirror, but in an economic downturn, EX has never been more critical to an enterprise’s success. Leveraging talent through empowerment, purpose, and greater alignment in a hybrid world can make the difference between growth, stagnation, and failure in a world on fire.
We’ll hear from leaders on the front line of driving improved EX speak on these topics:
- How does purpose in the workplace affect employee motivation?
- How important is developing culture in remote and hybrid spaces, and how do you do it?
- How can leadership recognize and develop skills across the enterprise?
- What is the significance of diversity, equity, and inclusion in a hybrid world?
We’ll break down the global sustainability context across organizations and ecosystems—outlining the aligned and collaborative approach organizations must take. We will help bring clarity to individuals, teams, and whole businesses, about their roles and opportunities. Our goal is to be part of the critical mass that moves first and changes the systems that have created and continue to worsen an already terrifying sustainability emergency.
Our panel will consider these questions:
- Where does your role, team, and organization fit under the global context of 17 UN Goals and all ESG (environmental, social, and governance) factors?
- How can you clarify your internal, customer-facing, and systems-changing sustainability opportunities?
- How can you address the myriad data challenges before that data reaches the ESG platform and reporting stages?
In this HFS Videocast, Rohan Kulkarni, Practice Leader, Healthcare and Life Sciences at HFS speaks with Hans Hage, Chief Product Officer, Consumer Operations at United Healthcare.
HFS Research and NTT DATA are collaborating to understand the impact of interoperability and digital transformation on the key metrics for health plans, particularly in the context of the triple aim of care. To understand how changes to financial metrics (revenues, cost of care and operations, margins), member health outcomes (reduced obesity, improved chronic care management) and experience (member, employee, and provider experiences) can be attributed to digital transformation and implementation of interoperability across multiple lines of business including Medicare and Medicaid, we spoke to Hans Hage.
You can read related MVP here: Digital transformation and interoperability are critical to health plan well-being
This edition of Unfiltered Stories is an “evolution of automation” spotlight in which Tom Reuner, Executive Research Leader at HFS Research discusses with Bill Lobig, Vice President, IBM Automation Product Management, and Matt Lyteson, Vice President, CIO Hybrid Cloud platforms, IBM CIO organization, the lessons learned of operationalizing the journey toward cloud transformation through innovative automation approaches.
Tom, Bill, and Matt cover a range of topics, including:
- Where are we with the discussions on automation and what are the key client challenges?
- How can we cut through the market noise?
- What are acquisitions like Instana and Turbonomic adding to those client discussions?
- How do we bring legacy and cloud native capabilities together?
- What piece of advice can we give organizations that are starting or accelerating their automation journey? Where should they start? With the wisdom of hindsight, what can be the pitfalls?
- Lessons learned: What is one actionable recommendation for other organizations that may be on a similar journey?
On this HFS Videocast, one of the authors Nandini Tare, Associate Practice Leader at HFS talks about the HFS Horizons Report - Digital Engineering Service Providers, 2023 which was released recently.
This report examines service providers’ role in digital engineering. We assessed and rated the digital engineering service capabilities of 25 service providers across dimensions addressing why, what, how, and so what.
You can read this HFS Horizons Report at https://www.hfsresearch.com/research/hfs-horizons-digital-engineering-service-providers-2023/
The great hurry up and the great reluctance to spend… every enterprise leader has been scratching their heads trying to suit both masters. Executives see urgency – and ultimately value - in automating the most complex processes. But they see cost in the time that its likely to take. CTO and co-founder Ansari Ismail believe Botminds is the answer. Watch this HFS Hot Vendor Fireside videocast to learn how Botminds combines automation, AI, analytics and search to deliver intelligent document processing. Ansari believes it is this combination that enables Botminds to deliver in two weeks what rivals quoted would take them a year.
The HFS OneOffice Hot Vendors are an exclusive group of emerging players, each with a differentiated value proposition for the OneOffice. HFS analysts regularly speak with numerous exciting start-ups and emerging players. We designate a select group as the HFS Hot Vendors based on their distinctiveness, ecosystem robustness, client impact, financial position, and the impact on our OneOffice Framework. Those selected are collated and published quarterly andadded to our online database. They each have the vision and strategy to impact and disrupt the market.
The videocast is in three sections in which we:
- Warm-up: What does this Hot Vendor deliver?
- Fan the flames: This Hot Vendor’s journey, what they learned, what makes them different, and how do they see the market?
- Light the way: Take a glance into what’s next on the agenda for this Hot Vendor.
HFS CEO Phil Fersht's in discussion with the industry legend that is Genpact CEO Tiger Tyagarajan along with Katie Stein, Genpact’s Chief Strategy Officer.
The business services industry is in the middle of a major pivot from delivering effort-based processes to performance-driven business value, where the value lies in the quality of data and business impact, as opposed to counting butts on seats and checking boxes.
Phil, Tiger, and Katie dig into Genpact’s 25 year journey that started with the company providing managed services and has evolved to supporting real digital transformation using Data-Tech-AI.
The webinar had debate on the following pivotal questions:
- What are the triggers driving genuine enterprise change when there are so many factors assaulting everything we once knew as stable?
- What are enterprises expecting from business service partners today, what stays the same, and what has changed forever?
- How Genpact help businesses at a strategic level vs operational?
- How do we make our industry sexier to attract the best and the brightest?
- Can today’s service providers convince enterprises to work with them differently? Can we get past the old-world “effort” partnerships to ones of performance and purpose?
- What makes Genpact tick these days, and how is it championing new ways of working?
- What can we expect from the next 2-3 years in business services?
Related research:
You can download a complimentary copy of the HFS view of Genpact.
On this HFS Videocast, one of the authors Elena Christopher - Chief Research Officer at HFS talks about the HFS Horizons Report - The Best Service Providers for Retail Banks, 2023 which was released recently.
This report assesses how well service providers are helping their retail banking clients embrace innovation and realize value across three distinct horizons:
- Horizon 1 is digital: Ability to drive functional optimization outcomes through cost reduction, speed, and efficiency.
- Horizon 2 is experience: Horizon 1 + enablement of the OneOffice™ model of end-to-end organizational alignment across the front, middle, and back offices to drive unmatched stakeholder experience.
- Horizon 3 is growth: Horizon 2 + ability to drive OneEcosystem™ synergy via collaboration across multiple organizations with common objectives around driving completely new sources of value.
You can read this HFS Horizons Report at https://www.hfsresearch.com/research/the-best-service-providers-for-retail-banking-2023/
On this special Fireside Chat, HFS CEO & Chief Analyst Phil Fersht talks with Phani Sridhar, Senior Vice President - Strategy & Insights at iOPEX Technologies.
Phil and Phani cover a range of topics, including:
- The personal and professional journey of Phani Sridhar
- What does iOPEX Technology do as a company?
- The Six Principles of The Autonomous Enterprise - How does a company like iOPEX helps to get a company to this place and beyond that into AI and having low governance capabilities to be affected?
- Did the pandemic and what’s happened since the pandemic, has changed thinking within clients, customers, and services?
- What’s next in this space (AI & Automation)? How do you look at it as you look down the road with AI adoption and how do you see it as evolving?
On this special Fireside Chat, HFS CEO & Chief Analyst Phil Fersht talks with Krishna Sudheendra, CEO at UST.
With more than 25+ years leading high-growth organizations, Krishna Sudheendra is responsible for growing the business at scale and creating shareholder value. He is a recognized leader in the technology and services industry. He leads agile organizations with speed and leverages exceptional global talent through clear governance and transparent reporting.
Phil and Krishna cover a range of topics, including:
- The personal and professional journey of Krishna Sudheendra
- Krishna, you’ve been CEO for coming up to four years – following your time as President and CFO. You’ve stewarded UST through the challenges of Covid and the economic instability the world is facing today. Are you still optimistic for the future?
- UST is known for the client-centricity of its work – can you tell us a little about how that is embedded within UST as an organisation, and what it means in practice?
- How do you anticipate clients’ needs changing in IT business services over the next 2-3 years, and how is UST positioning for that?
- Everyone in the IT business services space knows that talent is a key battleground now; the great resignation may be over, but attracting and retaining key staff is a challenge for service providers across the globe - Do you see the talent war abating, or are we in this for the long haul?
- UST was recognised in ’22 as Changemaker of the Year by the Global Sourcing Association for its Open Talent strategy – can you give us a quick overview of what it is that makes the Open Talent strategy such a departure from traditional approaches?
- EX transformation is rapidly becoming a ‘must’ for enterprises competing in today’s landscape – How is UST supporting clients in understanding their needs here?
- UST has always emphasised its values and aligns with the HFS vision that IT solutions serve business needs - Where do you see diversity, equity and inclusion as part of your employee value proposition today?
- What are your ambitions for the UST of the future?
On this HFS Videocast, two of the authors Reetika Fleming, Executive Research Leader and Sam Duncan, Practice Leader at HFS talk about the HFS Horizons Report - Process Intelligence Products, 2023 which was released recently.
This report evaluates leading process mining and task mining vendors’ capabilities. Organizations have found themselves battling decades of technical and process debt, and in the digitally enabled economy, enterprises with efficient operations will succeed. Process intelligence products have the potential to help enterprises significantly impact operations and tackle technical and process debt
You can read this HFS Horizons Report at https://www.hfsresearch.com/research/process-intelligence-products-2023/
On this special Fireside Chat, HFS CEO & Chief Analyst Phil Fersht is in conversation with Cliff Justice, Partner, Innovation & Enterprise Solutions at KPMG on how can we move forward fast with our innovation thinking.
Cliff is a leading authority on global service delivery model design and sourcing, with more than 25 years of experience in operations, technology, outsourcing, offshoring and business transformation. He has been an early leader in applying intelligent automation, robotics and cognitive technologies to business operations and services.
Phil and Cliff cover a range of topics, including:
- The personal and professional journey of Cliff Justice
- The study we did where we spoke to several hundred CEOs and Presidents around innovation and 50% of them said innovation must deliver on big bets - So what are the big bets that you see enterprises are making today and are your clients delivering on that?
- With this kind of global assault on everything we once knew stable happening in the world right now and things are accelerating in the last few months – So how is this impacting innovation?
- A lot of people around are talking about decoupling and globalization shift – So how do you think the world is going to emerge from this sort of current economic that we're in?
- As per our recent study only 25% indicated that the CEO led the innovation agenda – So as we're heading towards chief innovation officer developing within companies how do you see it evolving?
- As 56% of enterprises just don't have tied together innovation strategy – So, what's your advice on how to move needle break the cycle, move forward more aggressively? What are things that you're seeing that can shake things up a bit?
- What's happening next?
- What's your advice on how companies can improve its efforts with its partners and peers to be more innovative as a system to stay ahead of the curve rather than react to the curve are you seeing?
Raveesh Dewan thinks 2023 is a year in which anyone who has an idea for a better business application should quit being paranoid, stop worrying about lack of resources, and start turning their ideas into reality with low-code solutions.
Raveesh is President and CEO at Joget, a Q3 2022 HFS Hot Vendor. The firm incorporates the core development features found in the growing low-code development tools market, alongside a model for user-created APIs, governance, security, and licensing, that is truly innovative.
Born open-source, Joget supports the tech for humanity program. Find out how charities running without IT budgets can teach the enterprise a thing or two when it comes to the smart application of low-code, and what the upside for Joget is when it sets out to not only make money, but to make a difference.
The HFS OneOffice Hot Vendors are an exclusive group of emerging players, each with a differentiated value proposition for the OneOffice. HFS analysts regularly speak with numerous exciting start-ups and emerging players. We designate a select group as the HFS Hot Vendors based on their distinctiveness, ecosystem robustness, client impact, financial position, and the impact on our OneOffice Framework. Those selected are collated and published quarterly and added to our online database. They each have the vision and strategy to impact and disrupt the market.
The videocast is in three sections in which we:
- Warm-up: What does this Hot Vendor deliver?
- Fan the flames: This Hot Vendor’s journey, what they learned, what makes them different, and how do they see the market?
- Light the way: Take a glance into what’s next on the agenda for this Hot Vendor.
In this HFS Videocast, Rohan Kulkarni, Practice Leader, Healthcare and Life Sciences at HFS speaks with Ramesh Kumar, CEO at Zakipoint Health about how health plans and TPAs are addressing compliance with CMS’s price transparency rules and the potential impact on consumers over time.
Beginning in July 2022, three phases of US health plan price transparency regulations will become effective, extending existing rules for hospitals that were implemented on January 1, 2021. The intent of price transparency rules is to make consumers aware of the cost of the covered item(s) or service(s) before receiving care, so they are empowered to shop for the healthcare that best meets their needs.
This videocast has 3 parts:
- How are TPAs and health plans using price transparency data to serve the self-insured employer?
- The impact of price transparency on consumers.
- New models of self-insured employers are exploring their employee health and care needs.
In this Hot Vendor Fireside Chat, we connected with Workfellow’s Co-Founder and CEO Kustaa Kivelä to discuss his firm’s approach to process intelligence. That included how Workfellow is helping clients tackle the implementation challenges facing many new process intelligence users through their approach to data collection – which is why we named them as HFS Hot Vendor in Q4 2022.
The HFS OneOffice Hot Vendors are an exclusive group of emerging players, each with a differentiated value proposition for the OneOffice. HFS analysts regularly speak with numerous exciting start-ups and emerging players. We designate a select group as the HFS Hot Vendors based on their distinctiveness, ecosystem robustness, client impact, financial position, and the impact on our OneOffice Framework. Those selected are collated and published quarterly and added to our online database. They each have the vision and strategy to impact and disrupt the market.
The videocast is in three sections in which we:
- Warm-up: What does this Hot Vendor deliver?
- Fan the flames: This Hot Vendor’s journey, what they learned, what makes them different, and how do they see the market?
- Light the way: Take a glance into what’s next on the agenda for this Hot Vendor.
On this HFS Videocast, two of the authors Saurabh Gupta, President, Research and Advisory Services, and Reetika Fleming, Executive Research Leader at HFS talk about the HFS Horizons Report
- Sourcing and Procurement Service Providers, 2022 which was released recently.
This report is a snapshot of leading procurement service providers' sourcing and procurement services capabilities. HFS believes that successful procurement organizations of the future will act as ecosystem builders for the enterprise to become a valued business partner that enables overall enterprise-wide strategic goals. We based this Horizons research on interviews with 300+ enterprise services clients from the Global 2000.
You can read this HFS Horizons Report at https://www.hfsresearch.com/research/hfs-horizons-sourcing-and-procurement-service-providers-2022/
On this special Fireside Chat, HFS CEO & Chief Analyst Phil Fersht talks with Ron Shamah, Chief Executive Officer, and Jesse Murray, SVP, Employee Experience at Rightpoint.
Ron is a people-first leader and digital native with an accomplished consulting, agency, and client-side background. At Rightpoint, Ron is a trusted business partner who advises clients on growth and go-to-market strategies, the critical importance of customer experience, and commercial effectiveness programs in the digital transformation space.
Jesse passionately evangelizes the possibilities afforded by innovative technologies and ways to deliver world-class employee experiences. As SVP of Employee Experience, he is a trusted advisor for employee experience transformations including employee engagement and retention, organizational insights, new ways of working, knowledge and search, productivity and efficiency, and digital workspaces.
Phil, Ron, and Jesse cover a range of topics, including:
- With the "wait and watch" approach, should we expect another "great resignation" event?
- What is it about "start-ups or starting up" you feel is attractive and how can more established companies tap into that excitement?
- We're hearing more about "EX and CX alignment" but what does that really mean?
- Only 14% of aged 18-25 employees report being loyal and 70% overall are looking to leave, what does that mean?
In this edition of Unfiltered Stories, Saurabh Gupta, President of Research & Advisory Services at HFS connects with Bharath Yadla, Vice President Strategic Initiatives, Office of CEO at Workato, and Shivani Agarwal, Vice President - AI and Intelligent Automation at Xerox to discuss how automation and AI make managed services and business services sexy.
Saurabh, Bharath, and Shivani cover a range of topics, including:
- Challenges facing the managed services and shared services industry today.
- Why does research indicate that nearly half of the enterprises are not fully satisfied with their automation initiatives?
- How is Workato different from the prevalent automation technologies?
- How Xerox is integrating Workato within its existing initiatives and the benefits it is getting.
- Two wishes from the execs for 2023.
This edition of Unfiltered Stories is a “power of operations” spotlight in which Elena Christopher, Chief Research Officer at HFS Research discusses with Jasmeet Narang, Chief Transformation Officer and Head of Operations at Santander UK, and Rohan de Souza Global Account Partner for Santander at Genpact how Santander UK, the largest bank in Europe, with the help of its partner Genpact is driving significant CX (customer experience) and EX (employee experience) improvements not to mention improved cost: income ratios. And we’re not even going to mention cloud or core banking modernization.
Elena, Jasmeet, and Rohan cover a range of topics, including:
- WHY: Why did Santander UK want or need to change anything about how it was running its business?
- WHAT: What did Santander UK decide to do to address its needs – what was the right solution and approach?
- HOW: How many firms did Santander UK evaluate and what ultimately sealed the deal with Genpact? And how did the mechanics of the solution come together?
- SO WHAT: What has Santander UK achieved and what are you most proud of?
- WHAT NEXT?
- LESSONS LEARNED: What is your one actionable recommendation for other banks that may be on a similar journey?
On this HFS Videocast, two of the authors Phil Fersht, CEO and Chief Analyst, and Saurabh Gupta, President, Research and Advisory Services at HFS talk about the HFS Horizons Report - Automation Service Providers, 2022 which was released recently.
This inaugural HFS Horizons report for automation services examines the capabilities of 18 service providers and management consultancies and paints the supplier landscape across the three HFS Horizons. In this, we assessed the service providers across a defined series of criteria:
- The Why: Value proposition
- The What: Execution and innovation capabilities
- The How: Go-to-market strategy
- So What: Market and client impact
You can read this HFS Horizons Report at https://www.hfsresearch.com/research/hfs-horizons-automation-service-providers-2022/
On this HFS Videocast, one of the authors Reetika Fleming, Executive Research Leader at HFS talks about the HFS Horizons Report - Strategic Finance, 2022 which was released recently.
This report is a snapshot of the financial planning and analysis services capabilities of leading F&A service providers, including F&A business process outsourcing (BPO) service providers and global advisory firms.
You can read this HFS Horizons Report at https://www.hfsresearch.com/research/hfs-horizons-strategic-finance-2022/
In this edition of Unfiltered Stories, Saurabh Gupta, President of Research & Advisory Services at HFS connects with Olivier Gomez, Co-Founder & CEO at IAC.ai - Intelligent Automation, and Alex Teteris, Director, Global IT & Center Technology at IWG plc to discuss about driving real business outcome by leveraging automation.
Saurabh, Olivier, and Alex cover a range of topics, including:
- How IWG is driving real business outcomes by leveraging automation?
- Why are we still pricing efforts? What is IAC.ai doing differently than the rest of the market?
- What are the outcomes that IWG is trying to achieve with the IAC.ai team?
- What are the risks and challenges foreseen in this type of pricing structure and how are you trying to mitigate or address them?
- What’s been the success and failures in your engagement journey, so far?
- What will be the one piece of advice to all our audience (enterprises & service providers) who are listening in on how they reach their automation ambitions?
On this special Fireside Chat, HFS CEO & Chief Analyst Phil Fersht talks with Anand Sahay, Global CEO at Xebia about the digital business journey and global expansion of Xebia.
Phil and Anand cover a range of topics, including:
- The tech skills shortage.
- What is the role of gig work in IT?
- The emerging needs for cyber skills, data skills, etc. also, the impact of attrition in the large IT services firms and whether this helps to emerge - firms like Xebia?
- What about Xebia's global expansion and the demand spike we are seeing in the US versus Europe?
In this HFS OneOffice Awards Videocast edition, Mike Finn, Practice Leader, Employee Experience and Sustainability at HFS Research speaks with HFS OneOffice Awards Diversity category finalist Kaushik Sarawgi, Managing Director (APAC/EMEA) at RRD GoCreative.
Mike and Kaushik Pradip cover a range of topics, including:
- RRD’s innovative social impact outsourcing partnership with Business 2 Rural which delivers employment opportunities in remote Himalayan villages in northern India.
- RRD’s partnership with B2R has been recognized as a Finalist in the Diversity category in the HFS OneOffice Awards 2022.
To know more, visit here https://www.hfsresearch.com/one-office-awards/rrd-go-creative-in-partnership-with-b2r-business-to-rural/
On this HFS Videocast, Rohan Kulkarni, Practice Leader - Healthcare and Life Sciences at HFS discuss the HFS Horizons Report - Healthcare Payer Service Providers, 2022 which was released recently.
This report assesses healthcare payer service providers using our “Why, What, How, and So What” methodology and we also assessed and rated the service capabilities of 21 Healthcare payer service providers.
You can read this HFS Horizons Report at https://www.hfsresearch.com/research/hfs-horizons-healthcare-payer-service-providers-2022/
On this special Fireside Chat, HFS CEO Phil Fersht talks with Nigel Vaz, Chief Executive Officer at Publicis Sapient about his personal and digital business journey.
In addition to serving as CEO, Nigel is a consulting leader and the author of the Wall Street Journal bestselling book titled “Digital Business Transformation.”
Phil and Nigel cover a range of topics, including:
- Tell us more about your background and how you ended up leading a major digital leader like Publicis Sapient.
- What’s your vision over the next few years and the role of digital on people’s lives and business and how this is going to evolve with the changing work environments, the changing global business environments, and supply chain ineffectiveness? What do you think it’s going to look
- COVID changed a lot of how we worked. Suddenly that was a big leap for us, so do you think there needs to be a platform for the next leap? Is it going to be a global recession; is it just a natural evolution of business? What do you think will be that big burning platform for change?
- You wrote a book, Digital Business Transformation, and covered key attributes for success in it. So, could you talk a little bit about what they are, and how leaders should be thinking as they jumpstart their transformation journeys?
- What is Publicis Sapient’s role in Digital Business Transformation and driving value and impact?
- We talk about people driving impact and the workplace of the future. What do you think is going to happen in terms of work culture in the next couple of years and beyond and the impact people want to have in the workplace? How’s that going to change in your view, and what are you doing to address that with your clients?
- What’s your vision for Publicis Sapient over the next few years and the role of digital on business and people’s lives?
HFS revealed its first HFS Horizons Report on Cloud Native Services. And also took a look at the Horizons Reports methodology and timeline, and cover other frequently asked questions. In addition, we also looked at the 2023 HFS research agenda.
Hosting this webinar was Phil Fersht, HFS CEO and Chief Analyst. Phil was joined by President Saurabh Gupta, Chief Research Officer Elena Christopher, and Executive Research Leader Tom Reuner, author of the Cloud Native Services Horizons Report.
HFS is introducing Horizons Reports. To find out more, Mark Reed-Edwards, Chief Marketing Officer sat down with Elena Christopher, HFS Chief Research Officer. They explore the following:
- Why HFS is phasing out Top 10s
- What exactly a Horizons report is
- How the Horizons assessment methodology works
- The timeline and related research process for a Horizons report
Finally, Elena shares part of a completed Horizons report (https://www.hfsresearch.com/research/hfs-horizons-cloud-native-transformation-2022/) so we can get an idea of what they look like.
On this special Fireside Chat, HFS CEO Phil Fersht talks with Brendan Kiely, CEO & Co-Founder at ThinScale Technology Ltd about the CX provider’s growth opportunities and downturn.
Phil and Brendan cover a range of topics, including:
- Where are the growth opportunities for CX providers right now? And what are some of the challenges they’re facing?
- The transition from Great Resignation to the squeeze of the recession. How CX providers are handling the downturn?
- What is the importance of remote/hybrid work to ease the financial burden on employees?
- Hybrid vs Remote: Where are CX providers leaning? How are they handling that transition, or partial transition, back on-site?
- BYOD vs Corporate devices: How are CX providers approaching hardware and equipping their agents, especially from a “sale-to-seat” perspective?
- What particular aspects of our technology stood out to the researchers to include us as a Hot Vendor?
In this edition of Unfiltered Stories, Sam Duncan, Practice Leader at HFS Research connects with Saket Sinha, Senior Client Partner at IBM Consulting, Hirander Misra, Chairman & CEO at GMEX Group, and Michael Kessler, CEO & Founder at Tokenise.
During the session, they covered a range of topics including:
- Why we have seen a growing interest in tokenization.
- How tokenization could impact financial services, and how traditional financial services firms should respond.
- What the future holds for tokenization.
- How big tech firms can help financial services firms with their tokenization efforts.
In this edition of Unfiltered Stories, HFS’ Reetika Fleming chats with Amaresh Tripathy, Analytics Leader at Genpact, and Heymen Jansen, ex-ABB and process mining pioneer. HFS just undertook a study in partnership with Genpact surveying over 400 enterprise leaders on their adoption of process intelligence. We’re excited to share insights from the study and engage with industry practitioners in this videocast.
There’s undoubtedly been a rapid rise in demand for process intelligence among Global 2000 enterprises. We’ve seen this set of technologies consistently grow in prominence among other emerging techs for the last few years. Our study similarly finds double-digit growth in spend over the next 12 to 18 months on process intelligence software and services.
During the session, we share key research findings from the latest study and cover a range of topics including:
- What are the top demand drivers behind the rise of process intelligence?
- Who should be considering and using process intelligence in the organization?
- What are the biggest challenges enterprises are facing in adopting process intelligence technologies?
- Should process intelligence solely be tied to cost and productivity goals?
- What about using process intelligence to make progress on sustainability goals?
You can read the related POV here: https://www.hfsresearch.com/research/the-meteoric-rise-of-process-intelligence-connecting-people-processes-and-data-to-transform-businesses/
HFS Research and Genpact collaborated on a unique study to learn about care management opportunities and explore the commercial viability of social determinants of health. The study included 100 US health plan CXOs and 250 CXOs are US-based self-insured employers.
In this videocast, we discuss:
- Care management insights from the study pose an opportunity for both health plans and self-insured employers
- Critical insights on how health plans and employers think about social determinants of health and what they plan on doing about it
- The opportunities for service providers to partner with employers and health plans to help them take care management and social determinants of health to the next level
You can read the related POVs here:
- Employers are steps away from helping expand social determinants of health
- Enhanced data analytics must power health plan SDoH and care management solutions
In this edition of Unfiltered Stories, Reetika Fleming, Executive Research Leader, and Saurabh Gupta, President, Research & Advisory Services at HFS Research are in conversation with Narasimha Kini, Executive Vice President, and Anita Mahon, Executive Vice President and Global Head of Healthcare at EXL about the idea of data-driven finance.
HFS, in partnership with EXL, reached out to 207 F&A leaders worldwide and across industries to understand how the finance landscape is changing and embracing the journey to becoming data-driven. This report highlights these enterprises’ responses to this journey, where they see themselves in it, and what role they see “finance” as a means to achieving this end.
Reetika, Saurabh, Narasimha, and Anita cover a range of topics, including:
- What is the north star for CFOs?
- So, is there a shift in how CFOs and the finance organization want to be perceived in the organization too?
- Where are the people on this journey of data-driven finance?
- What muscle group does finance either need to develop or bulk up to be data-driven?
- How should finance function and healthcare think about this idea of becoming data-driven?
- In our report, we identified the subset of companies that are making strong progress on elements of data-driven finance - Who are they and what is their secret sauce?
- What are the best practices that EXL is seeing from their successful clients on this data-driven journey?
You can read the related POV here: https://www.hfsresearch.com/research/behind-every-successful-enterprise-is-data-driven-finance/
In this edition of Unfiltered Stories, Saurabh Gupta, President of Research & Advisory Services at HFS connects with Dharmendra Patwardhan, Global Head of Intelligent Supply Chain Operations at Capgemini Business Services, Matthew Spooner, Head of Industry Thought Leadership at Kinaxis, and Kevin Nash, SVP Global Integrated Logistics at Kuehne + Nagel to discuss what is the future of supply chain.
Saurabh, Dharmendra, Matthew, and Kevin cover a range of topics, including:
- As the supply chain is no longer an operational conversation rather it’s a board room conversation, so does the mindset need to be changed?
- What is being discussed in these board rooms – the inefficiencies, pain points, problem statements, etc.?
- What is the magic mantra used by Capgemini to address some of these client challenges around agility and bring together all these levers of people, process, technology, change, data, and holistic way to really make a dent in some of these conversations?
- If you had one wish that could come true in your world, given all the stuff that is going around us, what would that be?
In this edition of Unfiltered Stories, HFS Chief Strategy Officer Don Ryan is in conversation with Brajesh Jha, SVP and Global Head of Media, Publishing, and Entertainment at Genpact to discuss how the focus of media companies in the last 6 to 12 months has shifted to operations transformation from content generation.
Brajesh is responsible for sales, delivery, innovation, and c-suite relationships for the worldwide vertical that delivers a range of professional services - such as strategy consulting, process re-engineering, technology-led transformations, target operating model design/implementation, and customer-focused growth strategies.
Don and Brajesh cover a range of topics, including:
- What does it mean and how do you go about Transforming media operations into a revenue engine?
- Let us explore the four ways to link revenue growth to operations. Can you give examples and why each of these is so critical?
- What is Genpact’s experience exploring this with clients?
- What are the specific solutions Genpact has to address these four imperatives?
You can read the related POV here: https://www.hfsresearch.com/research/transforming-media-operations-into-a-revenue-engine/
In this edition of Unfiltered Stories, Reetika Fleming, Executive Research Leader, and Saurabh Gupta, President, Research & Advisory Services at HFS are in conversation with Kris Koneru, Strategic Business Practice Head, Sourcing & Procurement at Infosys BPM about the future of procurement.
What is the future of procurement’s role in driving new value? What are the hurdles? And what are the lessons learned from Procurement Achievers? To find out, HFS Research, in partnership with Infosys BPM, surveyed 300 senior procurement executives across the Global 2000 enterprises. Our study reveals that procurement is uniquely positioned to become the “ecosystem builder” for an enterprise. Still, the path is challenging and requires a fundamental mindset shift within procurement and its stakeholders.
Reetika, Saurabh, and Kris cover a range of topics, including:
- What is the north star for CPOs today?
- What does our study show? Why is it challenging & what is holding people back?
- Did our survey show any gold nuggets of CPOs that they are learning to balance this dual role of managing cost interest and looking to partner externally?
- How should procurement leaders think about their talent and skillset for the future?
- How can the focus on sustainability also help procurement leaders to start to play this new role a little bit?
You can read the related POV here: https://www.hfsresearch.com/research/procurement-is-uniquely-positioned-as-the-enterprise-ecosystem-builder/
In this HFS Videocast, Rohan Kulkarni, Practice Leader, Healthcare and Life Sciences at HFS speaks about improving women’s primary care with Gloria Lau, Co-Founder & CEO, and Dr. Mary Jacobson, MD & Chief Medical Officer at Alpha Medical.
6 in 10 women in the US have a chronic condition of which 1 in 10 do not have a healthcare provider or do not have regular health check-ups. Access to care, limitation of clinicians with expertise in women’s health, and financial conditions are just some of the challenges that women in the US experience.
In this videocast, we discuss:
- Primary care specialization that is occurring creating a new opportunity to address health risks and conditions early
- Alpha medical critical lessons learned being at the forefront of women’s care
- The ground-level impact of the US Supreme Court’s decision to overturn Roe v Wade
- The role of social determinants of health in women’s health
Gregg Antenen witnessed contact center staff break down in tears of frustration as they grappled with the multiple CRM and other data sources, they were expected to jump between in order to solve their customers’ issues. Observing that reality led him to found Vistio - a workflow-oriented solution that allows contact center agents to navigate their interactions with customers more easily. Vistio provides on-screen guidance for agents to interact with customers, providing next-step options and scripting while pulling data from different systems to inform them of critical customer information.
We named it an HFS Hot Vendor in Q1 2022 for its intuitive guidance capability, deep customization, and ability to quickly create new workflows and interaction types.
In this HFS Hot Vendor Fireside Gregg digs into the challenges facing the industry as wage pressures mount – and how Vistio is well-placed to help. Gregg is keen to state Vistio’s intent to be a trusted advisor to its customers – and to the industry – joining in and delivering events to help spread the idea of the contact center as a value center.
The HFS OneOffice Hot Vendors are an exclusive group of emerging players, each with a differentiated value proposition for the OneOffice. HFS analysts regularly speak with numerous exciting start-ups and emerging players. We designate a select group as the HFS Hot Vendors based on their distinctiveness, ecosystem robustness, client impact, financial position, and the impact on our OneOffice Framework. Those selected are collated and published quarterly and added to our online database. They each have the vision and strategy to impact and disrupt the market.
The videocast is in three sections in which we:
- Warm-up: What does this Hot Vendor deliver?
- Fan the flames: This Hot Vendor’s journey, what they learned, what makes them different, and how do they see the market?
- Light the way: Take a glance into what’s next on the agenda for this Hot Vendor.
In this HFS Videocast, Rohan Kulkarni, Practice Leader, Healthcare and Life Sciences at HFS, and Leah Sparks, CEO at Wildflower discuss innovations that are helping improve maternity health.
Women die in childbirth in the US at up to 3X the rate of other developed countries and preterm births are more than 50% higher than in other OECD countries while more than 2M women of childbearing age live in maternity deserts.
In this videocast, we discuss:
- The approach Wildflower is taking with the use of technology and services to impact the maternal mortality rate (MMR)
- The growing use of value-based care and reasons it is effective with maternity health compared to other conditions
- The role of social determinants of health in maternity health
- The ground-level impact of the US Supreme Court’s decision to overturn Roe v Wade
They won the HFS Hottest of the Hot Vendor title at the HFS Super Summit as Singularity Systems – but from now on the leading Intelligent Document Processing (IDP) vendor is going to be known as AYR.ai
This videocast, featuring Chief Revenue Officer Scott Lee, reveals the thinking behind the new name – and how it was in part inspired by the video they used in their pitch to win Hottest of the Hot Vendors. Find out how they plan to become the world’s No1 IDP vendor in just 12 months – fighting off the emerging threat from the hyperscalers - with rapid expansion in EMEA coming soon.
We named AYR.ai an HFS OneOffice/OneEcosystem Hot Vendor for its business-friendly delivery of cutting-edge technology, making business users the masters of IDP.
We applaud the focus on adaptability and the generation of insight to inform business decisions and support rapid response to change.
At the end of the day, clients seek speed to market, and AYR.ai’s Singularity.ai platform delivers that for IDP by going deep into combined artificial intelligence (AI) techniques and expanding its tech integrations.
AYR.ai was named an HFS OneOffice Hot Vendor in Q2, 2022.
The HFS OneOffice Hot Vendors are an exclusive group of emerging players, each with a differentiated value proposition for the OneOffice. HFS analysts regularly speak with numerous exciting start-ups and emerging players. We designate a select group as the HFS Hot Vendors based on their distinctiveness, ecosystem robustness, client impact, financial position, and impact on our OneOffice Framework. Those selected are collated and published in our quarterly series. They each have the vision and strategy to impact and disrupt the market.
The videocast is in three sections in which we:
- Warm-up: What does this Hot Vendor deliver?
- Fan the flames: This Hot Vendor’s journey, what they learned, what makes them different, and how do they see the market?
- Light the way: Take a glance into what’s next on the agenda for this Hot Vendor
On this HFS Videocast, Reetika Fleming, Executive Research Leader, and Divya Iyer, Associate Practice Leader at HFS walk us through the HFS CFO F&A Service Providers Top 10, 2022 — and exactly what it covers and finally, reveal the notable performers in the Top 10.
You can read this Top 10 at https://www.hfsresearch.com/research/hfs-top-10-cfo-fa-service-providers-2022/
In this edition of Unfiltered Stories, Ralph Aboujaoude Diaz, Practice Leader at HFS connects with Ben Rayner, Head of Analytics and Process Optimisation at Citi Enterprise Operations and Technology, Seng Yue Yau, Head of Digital Transformation and TBS IT at Takeda, and Rui Gonçalves, Head of Technology Consulting at KPMG Portugal & Global Low Code and Automation Lead to get their insights & perspectives on how low code does or doesn’t fit into their digital journey.
Low code is a hot topic in the market right now for software development teams and the potential for citizen development (non-IT developers). HFS with support from KPMG is exploring how European firms are grappling with low code, the opportunities, challenges, and successes. In this session, Ralph will moderate a discussion with Ben, Yau, and Rui about our recent study that involved HFS speaking to 15 technology leaders about their firm’s adoption of low code.
Ralph, Ben, Yau, and Rui cover a range of topics, including:
- How does low code fit into your organization’s technology or software development practice(s)?
- What are the drivers for low code adoption?
- How does low code fit with RPA, or how does it fit into personal (citizen developer task automation) versus business or enterprise-wide solution development?
- What were the challenges they had with data when it came to low code?
- What role can a partner play in helping with a company’s low code adoption?
- What advice would they offer a technology or business leader on adopting low code in their organization?
On this special Fireside Chat, HFS CEO Phil Fersht is in conversation with Sunil Mittal, CEO at Movate where Sunil shares the big news of rebranding and renaming CSS Corp and the overall rebranding journey.
Phil and Sunil cover a range of topics, including:
- What’s the new name of CSS Corp and why did you rebrand it?
- What does the new name signify?
- What is the vision behind the directly on-demand acquisition, and how does this strengthen your go-to-market?
- Do you feel that the directly on-demand app is really bringing new capability, and access to talent in this economy? So how effective are you finding this?
- How does the future direction plan look like after rebranding?
AuraQuantic is as close to a low-code (they would say no code) platform as any we’ve heard a client attest to. Often described as an iBPMS (intelligent business process management system), the platform has approximately 100 employees and has amassed about 9 million active users across 27 industries. AuraQuantic partners with various system integrators (SIs) and business consultancies including Accenture, Capgemini, Microsoft, and PWC, spread throughout 52 countries. HFS designates AuraQuantic a OneOffice™ Hot Vendor because of a relentless customer focus, co-innovation, and co-development of its platform and for showing what successful low-code outcomes are in real life.
AuraQuantic has a fascinating founding story – find out why the man who was Spain’s youngest ever engineering graduate chose to create the company in this videocast. It was named an HFS OneOffice Hot Vendor in Q3, 2021.
The HFS OneOffice Hot Vendors are an exclusive group of emerging players, each with a differentiated value proposition for the OneOffice. HFS analysts regularly speak with numerous exciting start-ups and emerging players. We designate a select group as the HFS Hot Vendors based on their distinctiveness, ecosystem robustness, client impact, financial position, and the impact on our OneOffice Framework. Those selected are collated and published in our quarterly series. They each have the vision and strategy to impact and disrupt the market.
The videocast is in three sections in which we:
- Warm-up: What does this Hot Vendor deliver?
- Fan the flames: This Hot Vendor’s journey, what they learned, what makes them different, and how do they see the market?
- Light the way: Take a glance into what’s next on the agenda for this Hot Vendor.
In this edition of Unfiltered Stories, Saurabh Gupta, President of Research & Advisory Services at HFS connects with Sumit Dutta, Principal/Partner, Americas Co-leader Supply Chain & Operations at EY, and Matthew Burton, Partner, EMEIA Supply Chain and Operations Leader at EY to discuss the most talked topic the supply chain, its challenges and the way to deal with it.
Saurabh, Sumit, and Matthew cover a range of topics, including:
- How and why supply chain has become the key level and board room conversational topic?
- How can enterprises address these supply chain challenges - Transparency and Resilience?
- Is there a mindset shift that we also need to think about beyond these points – becoming more predictable, leveraging digital technologies, making some structural changes, etc.?
- How do we get to solve or attempt to solve some of these sustainability challenges?
- What is EY doing to help clients in this supply chain journey?
- Are we heading into a recession? What is the one ray of light that you will share with the enterprises?
Description:
In this HFS OneOffice Awards Videocast, Sam Duncan, Practice Leader at HFS Research, talks with Sandeep Arora, Vice President at Sysco Business Services, and Rajeev Girdhar, Global Relationship Manager at Genpact about their OneOfficeTM Award win in Data and Decision category and overall journey.
Sam, Sandeep, and Rajeev cover a range of topics, including:
- The unexpected issues, benefits, or learnings they experienced.
- What they would do differently if they were to do this again.
- Any tips they can offer to others considering this journey.
To know more, visit here https://www.hfsresearch.com/one-office-awards/sysco-in-partnership-with-genpact/
On this special Fireside Chat, HFS CEO Phil Fersht talks with Avinash Misra, CEO at Skan.ai about the evolution, digital journey, and future strategy of Skan.ai
Phil and Avinash cover a range of topics, including:
- Why is process intelligence such a topic of the area at this moment and why should people care?
- What is process intelligence in generic?
- What’s the link between RPA and process intelligence and where it is going next?
- Do we see much more involvement of CTOs/CIOs in automation and process intelligence now?
- Where is Skan.ai in its evolution and what do you think is going to happen in this whole process of the tech industry?
- How do we see Skan.ai fitting into the corporate tech jigsaws in a couple of years?
In this fourth episode of Up Close, Mark Reed-Edwards talks with our healthcare and life sciences practice leader at HFS, Rohan Kulkarni. Rohan looks back on the past few months and shares what he has published right up to the most recent research on HFSResearch.com.
Highlights of some recent work in Healthcare & Life sciences include:
- The release of the bi-annual HCP Top 10 with 18 service providers
- Our views on Metaverse and healthcare will lay to rest the hype vs. reality
- A recent study indicated how social determinants of Health solutions are commercially viable.
- A digital round table about personalizing healthcare with cloud-enabled data and analytics
- The research on how service provider capabilities have matured in the LS industry to drive disruption and redefine GT
Looking ahead to the next couple of months, Rohan has some interesting work waiting in the wings, including:
- We just launched the 2022 Healthcare Services Top 10 and expect to evaluate close to 30 service providers across multiple market segments
- Our research on Amazon’s acquisition of OneMedical will disrupt health insurance for primary care in the US – our prediction is coming true
- Our research on the impact of the recession on healthcare
- Our research on why not having a chief medical officer in the ranks of service providers leadership is missing a trick
We’ll be back next month with another update. Until then, keep an eye on HFSResearch.com for Rohan's latest work, and drop him a line if you have any questions.
In this edition of Unfiltered Stories, Saurabh Gupta, President of Research & Advisory Services at HFS connects with Dan Burnett, Executive Director at Enterprise Ethereum Alliance to discuss the usage of public blockchain in enterprise use cases.
Saurabh and Dan cover a range of topics, including:
- What is Enterprise Ethereum Alliance and what’s its mission?
- What does success mean to Enterprise Ethereum Alliance?
- How should an average business owner look at all these things – Krypto, Blockchain, Smart Contracts, Private vs Public, NFTs, CBDCs, Web3?
- Where is Enterprise Ethereum Alliance right now with respect to enterprise blockchain from an adoption perspective – Still in the hype phase or beyond it?
- What is EEA doing to address some of the environmental impacts?
- What are some of the examples of using Ethereum in everyday life?
- Where do we see Enterprise Ethereum Alliance playing a role as this Web3, Metaverse starts to gain momentum beyond just behind?
In this edition of Unfiltered Stories, Joel Martin, Research Leader at HFS connects with Srini Thiagarajan, CTO at Cognizant Application Services, Aurimas Adomavicius, Head of Product at Cognizant Digital Engineering, and Saleha Williams, Global Head of Strategy at Cognizant Application Services to discuss what is driving application modernization efforts, challenges, and stories from the front line.
Joel, Srini, Aurimas, and Saleha covers cover a range of topics, including:
- What are the perspectives gained from in-field experiences with helping clients address the changes as they move beyond the digital transformation?
- What are the challenges that CTO/CIO/CEOs faced with modernizing their business to become cloud-native?
- What is the impact they are bringing even as the pandemic continues to be on their minds?
- What is the importance of acting as a OneOffice?
In this edition of Unfiltered Stories, Josh Matthew, Practice Leader at HFS connects with Sheri Hinish, Global Sustainability Services and Alliances Leader at IBM, and Janina Nakladal, Global Director of Sustainability at Celonis about supply chain and sustainability and the connection between them.
Sustainability is this massive systems-level problem. Supply chains are massive systems within that problem. Supply chains and sustainability are becoming intertwined in every strategy, technology, and process conversation. Visibility and transparency are critical - but they need new context. Perhaps the overriding priority is collaboration.
On this HFS Videocast, Mark Reed-Edwards, Chief Marketing Officer, HFS is joined by Josh Matthews, Practice Leader, HFS to discuss the HFS Sustainability Services Top 10, 2022 which was released recently.
Josh walks us through the HFS Sustainability Services Top 10, 2022 — and exactly what it covers and finally, reveals the notable performers in the Top 10.
You can read this Top 10 at https://www.hfsresearch.com/research/hfs-top-10-sustainability-services-2022/
A “need for speed” is accelerating low-code adoption. Ninety-five percent (95%) of enterprises surveyed by HFS Research, in partnership with Infosys, have either adopted or are trialing low-code or no-code solutions.
Joel Martin, Research Leader at HFS talks with Susan Rousseau, Global Head of Digital Strategy and Emerging Business at State Street Global Markets, and Himanshu Arora, Global Sales Head, Low Code Practice and Digital Transformation Advisor at Infosys about selecting, implementing, and sustaining a low-code strategy for your business.
The webinar had a discussion on these points:
- Whether low code is ready for prime time.
- How to implement low code to increase speed to value and a business-centric agile mindset.
- The 5 questions to ask your technology and partners when selecting a low code solution to build your digital strategy on.
Facing off on the webinar:
Susan Rousseau, Global Head of Digital Strategy & Emerging Business at State Street Global Markets, and Himanshu Arora, Global Sales Head, Low Code Practice and Digital Transformation Advisor at Infosys will join Joel Martin, Research Leader at HFS Research to share their findings and learnings from significant research conducted around low code.
Decimal has already conquered the Indian BFSI sector – with 7 out of the top 10 banks among customers for its mobile-first low-code app platform. In this latest HFS One Office/One Ecosystem Fireside chat, Decimal President Yogesh Sharma pulls up a chair with HFS Practice Leader David Cushman and reveals plans to take on North America. The journey will include shifting the company HQ from Gurgaon, India to either New York on New Jersey.
Decimal was named an HFS OneOffice Hot Vendor in Q4, 2021.
The HFS OneOffice Hot Vendors are an exclusive group of emerging players, each with a differentiated value proposition for the OneOffice. HFS analysts regularly speak with numerous exciting start-ups and emerging players. We designate a select group as the HFS Hot Vendors based on their distinctiveness, ecosystem robustness, client impact, financial position, and the impact on our OneOffice Framework. Those selected are collated and published in our quarterly series. They each have the vision and strategy to impact and disrupt the market.
The videocast is in three sections in which we:
- Warm-up: What does this Hot Vendor deliver?
- Fan the flames: This Hot Vendor’s journey, what they learned, what makes them different, and how do they see the market?
- Light the way: Take a glance into what’s next on the agenda for this Hot Vendor.
A population health-based mental health approach is a credible way to improve mental health
Mental health is a broad term that incorporates various conditions and diseases of different severity such as depression, attention deficit disorder, bipolar, schizophrenia, and more. In 2020 1 in 5 in the US experienced a mental illness while 1 in 20 experienced a serious mental illness and another 1 in 15 experienced both substance abuse and mental illness. Deryk Van Brunt, CEO of CredibleMind, and I discuss how population health-based mental health can be used to personalize and improve outcomes.
This videocast has 3 parts:
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Setting the stage – Understanding population health-based mental health and the incorporation of health equity and social determinants of health to improve mental health.
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Let’s talk unfiltered – Population health-based mental health drives personalization of mental healthcare increasing the likelihood of improved health outcomes. We discuss CredibleMind’s solution which is evidence-based self-help delivered digitally allowing help for those needing it when they need it and where they are.
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Looking into the future – While mental health prevalence has been increasing in the US and globally, there is reason to be optimistic given the tools and the access to them is increasing with greater levels of efficacy.
In this edition of Unfiltered Stories, Saurabh Gupta, President of Research & Advisory Services at HFS connects with Oscar Elizondo, Global Enterprise Services VP at CEMEX, and Khalid Siddiqui, Partner, Global Offering Leader at IBM to discuss the insights and perspectives on the future of the industry, power of technology, and solutions of the future.
Oscar Elizondo is an executive with more than 20 years of professional experience. He’s held a variety of roles and positions and has developed a thorough understanding of the underlying principles, processes, strategies, and value generation potential of shared services, IT, business processes, and outsourcing agreements.
Khalid Siddiqui is an Executive leader experienced in building strong teams and delivering operational excellence and innovations in Order to Cash solutions. He has 20+ years of multi-function expertise including Operations, Transitions, Project Management and Transformation, and Consulting.
Saurabh, Oscar, and Khalid cover a range of topics, including:
- How is the partnership between CEMEX and IBM?
- How did IBM approach CEMEX’s problem statement?
- What is the role of technology in catalyzing this change?
- What were the major roadblocks and challenges?
- What has been the impact so far and the roadmap for the future?
- What can the industry learn from their experiences?
- What are the recommendations to other Global 2000 enterprises embarking on a similar transformation journey?
In this edition of Unfiltered Stories, Saurabh Gupta, President of Research & Advisory Services at HFS connects with Oscar Elizondo, Global Enterprise Services VP at CEMEX, and Khalid Siddiqui, Partner, Global Offering Leader at IBM to discuss the insights and perspectives on the future of the industry, power of technology, and solutions of the future.
Oscar Elizondo is an executive with more than 20 years of professional experience. He’s held a variety of roles and positions and has developed a thorough understanding of the underlying principles, processes, strategies, and value generation potential of shared services, IT, business processes, and outsourcing agreements.
Khalid Siddiqui is an Executive leader experienced in building strong teams and delivering operational excellence and innovations in Order to Cash solutions. He has 20+ years of multi-function expertise including Operations, Transitions, Project Management and Transformation, and Consulting.
Saurabh, Oscar, and Khalid cover a range of topics, including:
- How is the partnership between CEMEX and IBM?
- How did IBM approach CEMEX’s problem statement?
- What is the role of technology in catalyzing this change?
- What were the major roadblocks and challenges?
- What has been the impact so far and the roadmap for the future?
- What can the industry learn from their experiences?
- What are the recommendations to other Global 2000 enterprises embarking on a similar transformation journey?
On this HFS Videocast, we talk with one of the authors of the HFS Capital Markets Services Top 10, 2022, Elena Christopher, Research Leader which was released recently.
Elena walks us through the HFS Capital Markets Services Top 10 — and exactly what it covers and finally, reveals the notable performers in the Top 10.
You can read this Top 10 at https://www.hfsresearch.com/research/hfs-top-10-capital-markets-services-2022-leaders/
On this HFS Videocast, we talk with one of the authors of the HFS Employee Experience Services Top 10, 2022, Sarah Little, VP, Content, and Strategy, CEO's Office which was released recently.
Sarah walks us through the HFS Employee Experience Services Top 10 — and exactly what it covers and finally, reveals the notable performers in the Top 10.
You can read this Top 10 at https://www.hfsresearch.com/research/hfs-top-10-employee-experience-services-2022/
On this HFS Videocast, we talk with one of the authors of the HFS Cybersecurity Service Providers Top 10, 2022, Ralph Aboujaoude Diaz, Practice Leader which was released recently.
Ralph walks us through the HFS Cybersecurity Service Providers Top 10— and exactly what it covers and finally, reveals the notable performers in the Top 10.
You can read this Top 10 at https://www.hfsresearch.com/research/hfs-top-10-cybersecurity-service-providers-2022/
On this HFS Videocast, Mark Reed-Edwards, Chief Marketing Officer at HFS, is joined by Rohan Kulkarni, HFS Practice Leader for Healthcare and Life Sciences, and Mayank Madhur, Associate Practice Leader to discuss the HFS HCP Service Providers Top 10, 2022 which was released recently.
They walk us through the HFS HCP Service Providers Top 10, 2022 — and exactly what it covers and finally, reveal the notable performers in the Top 10.
You can read this Top 10 at https://www.hfsresearch.com/research/hfs-top-10-hcp-service-providers-2022/
On this HFS Videocast, we talk with one of the authors of the HFS Industry 4.0 Service Providers Top 10, 2022, Mayank Madhur, Associate Practice Leader which was released recently.
Mayank walks us through the HFS Industry 4.0 Service Providers Top 10— and exactly what it covers and finally, reveals the notable performers in the Top 10.
You can read this Top 10 at https://www.hfsresearch.com/research/hfs-top-10-industry-4-0-service-providers-2022/
In this edition of Unfiltered Stories, Saurabh Gupta, President of Research & Advisory Services at HFS connects with Matthew Bounds, Senior Partner at IBM Procurement Services to discuss how the right talent is a crucial feedstock to enhance Procurement Performance to manage inflationary pressures, supply shortages and ESG outcomes better.
Saurabh and Matthew cover a range of topics, including:
- What is the bigger procurement talent issue – limited resources or lack of skills?
- What are the skills that enterprises are searching for when they look at procurement professionals for the future?
- How are we dealing with talent attraction and attrition in our own shop?
- How is technology impacting the talent debate?
- How have emerging tech advancements helped procurement organizations eliminate mundane and boring work and focus on more value-added strategic aspects of procurement?
- How attractive is sourcing & procurement as a long-term career option and what can professionals do to advance their chances of success?
In this HFS OneOffice Awards Videocast, Melissa O’Brien, Research Leader & Head of Research at HFS Research, talks with Antonio Calco' Labruzzo, Global Head of HR at Takeda Business Solutions & Global Real Estate, Facilities, Procurement about their OneOfficeTM Award win in People and Process Change category and overall journey.
Melissa and Antonio cover a range of topics, including:
- The unexpected issues, benefits, or learnings they experienced.
- What they would do differently if they were to do this again.
- Any tips they can offer to others considering this journey.
To know more, visit here https://www.hfsresearch.com/one-office-awards/takeda-pharmaceutical-company-in-partnership-with-takeda-business-solutions/
In this HFS OneOffice Awards Videocast, Josh Matthews, Practice Leader at HFS Research, talks with Infosys Vice President, Corey Glickman and Associate Vice President, Aruna Newton about their OneOfficeTM Award win in Sustainability category and overall journey.
Josh, Corey, and Aruna cover a range of topics, including:
- The unexpected issues, benefits, or learnings they experienced.
- What they would do differently if they were to do this again.
- Any tips they can offer to others considering this journey.
To know more, visit here https://www.hfsresearch.com/one-office-awards/infosys/
In this HFS OneOffice Awards Videocast, Tom Reuner, Research Leader at HFS Research, talks with Avesh Maruti Godase, Senior Vice President, Section Head at DNB, and Antony Sudagar Gnanaraj, CBO, IT Infrastructure Services Delivery Management at TCS about their OneOfficeTM Award win in Native Automation category and overall journey.
Tom, Avesh, and Antony cover a range of topics, including:
- The unexpected issues, benefits, or learnings they experienced.
- What they would do differently if they were to do this again.
- Any tips they can offer to others considering this journey.
To know more, visit here https://www.hfsresearch.com/one-office-awards/dnb-in-partnership-with-tcs/
In this third episode of Up Close, Mark Reed-Edwards talks with our healthcare and life sciences practice leader at HFS, Rohan Kulkarni. Rohan looks back on the past few months and shares what he has published right up to the most recent research on HFSResearch.com.
Highlights of some recent work in Healthcare & Life sciences include:
- Lanch of our very first Digital Health Primary Care market scan
- Interview on the blog with Phil on the new market opportunities with self-insured employers
- Videocast with Dr. Ravula of EXL Health that discusses Moral Determinants of Health (MDoH)
- A POV with Dr. Prabhu of HCL to discuss the impacts of Price Transparency across the healthcare ecosystem
- Perspective on Roe v Wade
Looking ahead to the next couple of months, Rohan has some interesting work waiting in the wings, including:
- The bi-annual HCP Top 10 with 18 service providers
- How our views on Metaverse and healthcare will lay to rest the hype vs. reality
- The research on Social Determinants of Health (SDoH)
We’ll be back next month with another update. Until then, keep an eye on HFSResearch.com for Rohan's latest work, and drop him a line if you have any questions.
In this HFS OneOffice Awards Videocast, Josh Matthews, Practice Leader at HFS Research, talks with Infosys Vice President, Corey Glickman and Associate Vice President, Aruna Newton about their OneOfficeTM Award win in Sustainability category and overall journey.
Josh, Corey, and Aruna cover a range of topics, including:
- The unexpected issues, benefits, or learnings they experienced.
- What they would do differently if they were to do this again.
- Any tips they can offer to others considering this journey.
To know more, visit here https://www.hfsresearch.com/one-office-awards/infosys/
In this HFS OneOffice Awards Videocast, Sarah Little, VP, Content, and Strategy, CEO's Office at HFS Research, talks with Pradip Khemani, Vice President, Global Business Services and Healthcare Business Operations at Blue Shield of California about their OneOfficeTM Award win in Diversity category and overall journey.
Sarah and Pradip cover a range of topics, including:
- The unexpected issues, benefits, or learnings they experienced.
- What they would do differently if they were to do this again.
- Any tips they can offer to others considering this journey.
To know more, visit here https://www.hfsresearch.com/one-office-awards/blue-shield-of-california/
In this HFS OneOffice Awards Videocast, Joel Martin, Research Leader at HFS Research, talks with Frank Gentile, Vice President of Digital Operations & Customer Success at Follett, and Robert Brillhart, North America Practice Lead, Intelligent Customer Operations at Capgemini about their OneOfficeTM Award win in OneOffice Mindset category and overall journey.
Joel, Frank, and Robert cover a range of topics, including:
- The unexpected issues, benefits, or learnings they experienced.
- What they would do differently if they were to do this again.
- Any tips they can offer to others considering this journey.
To know more, visit here https://www.hfsresearch.com/one-office-awards/follett-in-partnership-with-capgemini/
Viamedici’s CEO Juergen Muller and VP North America Al Bissmeyer join HFS Practice Leader David Cushman in this Hot Vendor Fireside conversation. Cross-media publishing software company Viamedici was named an HFS OneOffice Hot Vendor in Q1, 2022. Viamedici has been around for 20 years but the accelerated need for multi-channel that the pandemic drove has set it on a path of rapid growth. CEO Muller is convinced that being born European gives the business a valuable global outlook.
Watch this to find out more about the European advantage – and the key factors behind Viamedici’s monumental 99.7% customer retention rate.
The HFS OneOffice Hot Vendors are an exclusive group of emerging players, each with a differentiated value proposition for the OneOffice and or HFS OneEcosystem. HFS analysts regularly speak with numerous exciting start-ups and emerging players. We designate a select group as the HFS Hot Vendors based on their distinctiveness, ecosystem robustness, client impact, financial position, and the impact on our OneOffice/OneEcosystem Frameworks. Those selected are collated and published in our quarterly series. They each have the vision and strategy to impact and disrupt the market.
The videocast is in three sections in which we:
- Warm-up: What does this Hot Vendor deliver?
- Fan the flames: This Hot Vendor’s journey, what they learned, what makes them different, and how do they see the market?
- Light the way: Take a glance into what’s next on the agenda for this Hot Vendor.
Nividous President Alan Hester joins HFS Practice Leader David Cushman in this Hot Vendor Fireside conversation. Nividous has grown its hybrid services and tech business process automation revenues by focusing on outcomes for SMEs. In this videocast, you’ll hear Hester explain why his team never leads with tech – despite investing heavily in their own RPA, AI, and IDP solutions.
Nividous responds to this market with solutions and frameworks intended to help nervous executives get to value fast, including solutions for accounts payable and invoice processing, service desk automation, revenue cycle management for healthcare, new customer onboarding, policy renewal, and payment reconciliation for insurance brokerages, and bank statement reconciliation.
Watch now to learn more about the Nividous story to date – and its plans for the future.
The HFS OneOffice Hot Vendors are an exclusive group of emerging players, each with a differentiated value proposition for the OneOffice and or HFS OneEcosystem. HFS analysts regularly speak with numerous exciting start-ups and emerging players. We designate a select group as the HFS Hot Vendors based on their distinctiveness, ecosystem robustness, client impact, financial position, and the impact on our OneOffice/OneEcosystem Frameworks. Those selected are collated and published in our quarterly series. They each have the vision and strategy to impact and disrupt the market.
The videocast is in three sections in which we:
- Warm-up: What does this Hot Vendor deliver?
- Fan the flames: This Hot Vendor’s journey, what they learned, what makes them different, and how do they see the market?
- Light the way: Take a glance into what’s next on the agenda for this Hot Vendor.
Social determinants of health (SDoH) are critical to driving positive outcomes for our health and wellbeing. However, the crumbling healthcare infrastructure impacting access to care, nutritional deficiencies driven by growing food deserts and more as well societal challenges be it racism or gun violence, not to mention climate change are challenging social determinants of health. We are going to need to fortify SDoH by enhancing it with emotional attributes to maximize its value proposition. Dr. Ravula and I discuss this enhanced construct called Moral Determinant of Health to explore the possibilities.
This videocast has 3 parts:
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Setting the stage – Social determinants of health (SDoH) that are typically constructed of 5 attributes including economic stability, health care, and quality, social and community, neighborhood and built environment, and education access and quality are not being utilized sufficiently to make a difference to the triple aim of care (cost of care, health outcomes and experience of care).
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Let’s talk unfiltered – SDoH cannot exist in a vacuum, its 5 attributes are both interlinked and interdependent with each other, and they are influenced by external variables. Despite the US Department of Health and Human Services incorporating the inclusion of SDoH into their models for population health, there is a certain push on the behalf of accountable regulatory authorities to individualize these issues. While they are empowering healthy choices, we must recognize that choices are not made equal. To aid in the right choices for everyone, we must look beyond the physical to the emotional. Moral determinants of health elevate SDoH with the inclusion of fairness, empathy, and equity. We explore the practicality of the concept through real-world examples.
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Looking into the future – Climate change the existential crisis that is upon us requires a collective effort. That collective effort is enabled through the construct of moral determinants and delivered with the help of emerging technologies and cross-collaboration across the globe.
On this special Fireside Chat, HFS CEO Phil Fersht talks with Mike Ettling, Chief Executive Officer at Unit4 about his personal and digital business journey.
Mike mentions that from his first leadership role in the Boy Scouts to executive positions in the tech industry, his career has revolved around elevating, engaging, and enabling people.
In this edition of Unfiltered Stories, Joel Martin, Research Leader at HFS talks with Scott Surovich, Global Container Engineering Lead, HSBC Bank, USA about Kubernetes, aligning business and IT, and the challenges and opportunities in Cloud Native modernization.
In this edition of Unfiltered Stories, Sam Duncan, Practice Leader at HFS Research, connects with Marty Pavlik, Executive Vice President at DocuLabs, and Christoph Kisker, Vice President of Digital Consulting at Celonis, about how the two firms are collaborating.
In this episode of Up Close, Mark Reed-Edwards talks with our healthcare and life sciences practice leader at HFS, Rohan Kulkarni. Rohan looks back on the past few months and shares what he has published right up to the most recent research on HFSResearch.com.
Highlights of recent publications include:
- New Life Sciences-specific page at HFSResearch.com
- The PoV on RPMs
- The PoV on Moral Determinants of Health
- Other couples of data viewpoints around Healthcare and Lifesciences
Looking ahead to the next couple of months, Rohan has some interesting work waiting in the wings, including:
- Healthcare Provider services Top 10 in June timeframe from a very healthy slate of some 20 service providers
- Exploring the understated but hugely impactful shift of health plans from insurance to healthcare services
- How our views on Metaverse and healthcare will lay to rest the hype vs. reality
We’ll be back next month with another update. Until then, keep an eye on HFSResearch.com for Rohan's latest work, and drop him a line if you have any questions.
SimSpace Corporation Director of Security Strategy David Berliner joins HFS Practice Leader Ralph Aboujaoude Diaz in this Hot Vendor Fireside conversation. SimSpace was named an HFS OneOffice Hot Vendor for Q4, 2021.
The HFS OneOffice™ Hot Vendors are an exclusive group of emerging players, each with a differentiated value proposition for the OneOffice. HFS analysts regularly speak with numerous exciting start-ups and emerging players. We designate a select group as the HFS Hot Vendors based on their distinctiveness, ecosystem robustness, client impact, financial position, and the impact on our OneOffice Framework. Those selected are collated and published in our quarterly series. They each have the vision and strategy to impact and disrupt the market.
On occasion, we go deeper with a podcast with one of the people behind those winning visions – in our HFS OneOffice Hot Vendor Firesides. This episode features David Berliner, Director of Security Strategy at HFS OneOffice Hot Vendor SimpSpace Corporation. In this videocast, find out how SimSpace is building an innovative platform aiming at preparing and empowering cybersecurity stakeholders to better defend against advanced adversaries. Listen as David tells us about the journey SimSpace has been on and gives a glance into the latest development and what’s next.
PAteam’s Chief Commercial Officer and Partner Martijn Zuiderbaan join HFS Practice Leader David Cushman in this Hot Vendor Fireside conversation. Boutique automation consultancy PAteam was named an HFS OneOffice Hot Vendor in Q3, 2021. Martijn is fighting the good fight for truth and honesty in automation – preferring to be upfront about limitations and failures.
He argues, that at the end of the day, automation with RPA is just another way of making bespoke software to solve a problem. Sounds good to us.
The HFS OneOffice Hot Vendors are an exclusive group of emerging players, each with a differentiated value proposition for the OneOffice. HFS analysts regularly speak with numerous exciting start-ups and emerging players. We designate a select group as the HFS Hot Vendors based on their distinctiveness, ecosystem robustness, client impact, financial position, and the impact on our OneOffice Framework. Those selected are collated and published in our quarterly series. They each have the vision and strategy to impact and disrupt the market.
The videocast is in three sections in which we:
- Warm-up: What does this Hot Vendor deliver?
- Fan the flames: This Hot Vendor’s journey, what they learned, what makes them different, how do they see the market?
- Light the way: Take a glance into what’s next on the agenda for this Hot Vendor.
In this edition of Unfiltered Stories, Saurabh Gupta, President of Research & Advisory Services at HFS connects with Mariana Gomez, Center Expertise Leader for Distributed Ledger Technologies at ING to discuss all things related to blockchain, crypto, NFTs, web 3.0, and metaverse in financial services.
In this edition of Unfiltered Stories, Saurabh Gupta, President of Research & Advisory Services at HFS connects with Abhishek Mittal, Vice President, Data Analytics & Operational Excellence at Wolters Kluwer to discuss his latest patent on Machine Learning (ML), and how Wolters Kluwer is driving business impact using AI-based analytics.
This episode features Tom Wilde, CEO at Indico Data. Tom’s team is all about making AI accessible and useful in the enterprise and are turning that into reality through the lens of unstructured data.
Tom says 90% of the data in an enterprise is unstructured – in documents, images, and videos and accessing and making use of that in automated systems will be a game-changer over the coming years.
He is joined by HFS Practice Leader David Cushman in this Hot Vendor Fireside conversation. Indico Data was most recently named an HFS OneOffice Hot Vendor for Q2, 2021.
The HFS OneOffice Hot Vendors are an exclusive group of emerging players, each with a differentiated value proposition for the OneOffice. HFS analysts regularly speak with numerous exciting start-ups and emerging players. We designate a select group as the HFS Hot Vendors based on their distinctiveness, ecosystem robustness, client impact, financial position, and the impact on our OneOffice Framework. Those selected are collated and published in our quarterly series. They each have the vision and strategy to impact and disrupt the market.
On occasion, we go deeper with a podcast with one of the people behind those winning visions – in our HFS OneOffice Hot Vendor Firesides.
The videocast is in three sections in which we:
- Warm-up: What does this Hot Vendor deliver?
- Fan the flames: This Hot Vendor’s journey, what they learned, what makes them different, how do they see the market?
- Light the way: Take a glance into what’s next on the agenda for this Hot Vendor.
AiRO Digital Labs CEO and founder Dev Singh joins HFS Practice Leader David Cushman in this Hot Vendor Fireside conversation. AiRO Digital Labs was named an HFS OneOffice Hot Vendor for Q4, 2021.
The HFS OneOffice Hot Vendors are an exclusive group of emerging players, each with a differentiated value proposition for the OneOffice. HFS analysts regularly speak with numerous exciting start-ups and emerging players. We designate a select group as the HFS Hot Vendors based on their distinctiveness, ecosystem robustness, client impact, financial position, and the impact on our OneOffice Framework. Those selected are collated and published in our quarterly series. They each have the vision and strategy to impact and disrupt the market.
On occasion, we go deeper with a podcast with one of the people behind those winning visions – in our HFS OneOffice Hot Vendor Firesides. This episode features Dev Singh – the man who started AiRO Digital Labs as a one-man-band. It now boasts 200 team members, and 500+ POCs to show the way to a market that he believes still needs more show than tell when it comes to applying AI and automation.
In this videocast, find out how AiRO is turning its capabilities into a platform to upskill an army of citizen developers – with Dev targeting 1 million citizen developers by 2025.
The videocast is in three sections in which we:
- Warm-up: What does this Hot Vendor deliver?
- Fan the flames: This Hot Vendor’s journey, what they learned, what makes them different, how do they see the market?
- Light the way: Take a glance into what’s next on the agenda for this Hot Vendor.
The true impact of the Great Resignation is only just beginning to wreak havoc, and managed services providers face their whole business model breaking down if they cannot move beyond cost-reduction as their core value to enterprise customers.
Enterprises are more reliant on accessing third-party talent to keep their businesses functioning in today’s talent-constrained world. Winning business is no longer the problem for today’s service providers—it’s being able to attract, train, develop and retain their talent to deliver a genuine transformational experience for enterprises. While affordability of services will always be critical, the risk of partnering with a service provider that struggles to retain its people and deliver ‘value beyond cost’ has never been so perilous.
This is not a temporary nuisance. The war for people to support your business operations and critical tech delivery could last for years. If you don’t ensure your service provider has their act together, you could find yourself in a desperate predicament.
The webinar had a discussion on these critical points:
- The importance of managed services in supporting the move to a connected enterprise and overall transformation and innovation activities. Looking to cost savings alone as the value proposition for managed services will not move the needle over the next decade.
- The need to have the same people planning and implementing managed services. This consistency is critical to ensuring seamless delivery.
- A look at risk, compliance, and cybersecurity—the key areas in which companies are expanding their managed services deployment—and how delivery of these services in a managed services model can exponentially increase trust.
- The paradox that you can’t just automate your way out of the war on talent. Over the past two years, the pandemic has underscored that a more foundational shift in service delivery and process optimization is needed, and managed services can provide this bridge.
Facing off on the webinar
David J. Brown, Global Head of Managed Services, KPMG US, was joined by Phil Fersht, CEO and Chief Analyst at HFS, to share the findings from significant research conducted around managed services during Q4 2021.
On this HFS Videocast, Mark Reed-Edwards, Marketing Leader at HFS, is joined by Reetika Fleming, Research Leader, and Sam Duncan, Practice Leader to discuss the HFS Insurance Services Top 10, 2022 which was released recently.
They walk us through the HFS Insurance Services Top 10, 2022 — and exactly what it covers and finally, reveal the notable performers in the Top 10.
You can read this Top 10 at https://www.hfsresearch.com/research/hfs-top-10-insurance-services-2022/
How can Industry 4.0 advancements successfully sync with business transformation?
Join a hand-picked panel of engineering/enterprise leaders and service providers plus the HFS analyst team, led by Phil Fersht, who poses the following questions:
- Digital engineering-led IT/OT convergence is not some sci-fi story—it’s essential for survival. Then why are we still struggling with “digital transformation”?
- Automation, AI, analytics, blockchain, IoT, AR/VR, 5G, quantum computing… How do manufacturing organizations stay at the edge of innovation?
- While digital aims to address the technical debt in Global 2000 manufacturing enterprises, how do we address the ballooning process debt and talent debt across the manufacturing value chain?
- COVID-19 shined a light on our supply chains and illuminated the cracks that have always existed. How do we unshackle our supply chain? While engineering services have traditionally operated in a market of their own, will these services become closely linked with technology and business services as Industry 4.0 expands beyond the shop floor to the supply chain?
- The Women’s Engineering Society reported Engineering UK figures that show women make up only 14.5% of all engineers in the UK. In the US, the Census Bureau says that women make up almost half of the workforce but have only 27% of the STEM jobs. How can we go about improving diversity within the engineering sector?
On this special Fireside Chat, HFS CEO Phil Fersht talks with Vikas Bhalla, EVP and Head of the Insurance Business at EXL about his personal, career, and digital business journey.
Vikas is a member of EXL’s Executive Committee and leads the Insurance business, a role he’s had since 2014. In that time, he has contributed significantly to the growth of the company, doubling the size of EXL’s largest industry vertical.
This episode features John Michelsen – a man on a mission to change our relationship with technology. He is fed up of humans being forced to understand and learn technology in order to use it. He thinks technology should be designed to understand us.
Find out how that applies to Krista and its application of natural language understanding to process automation in this videocast, where Krista’s CEO and co-founder is joined by HFS Practice Leader David Cushman in this Hot Vendor Fireside conversation. Krista was named an HFS OneOffice Hot Vendor for Q4, 2021.
The HFS OneOffice Hot Vendors are an exclusive group of emerging players, each with a differentiated value proposition for the OneOffice. HFS analysts regularly speak with numerous exciting start-ups and emerging players. We designate a select group as the HFS Hot Vendors based on their distinctiveness, ecosystem robustness, client impact, financial position, and the impact in our OneOffice Framework. Those selected are collated and published in our quarterly series. They each have the vision and strategy to impact and disrupt the market.
On occasion, we go deeper with a podcast with one of the people behind those winning visions – in our HFS OneOffice Hot Vendor Firesides.
The videocast is in three sections in which we:
- Warm-up: What does this Hot Vendor deliver?
- Fan the flames: This Hot Vendor’s journey, what they learned, what makes them different, how do they see the market?
- Light the way: Take a glance into what’s next on the agenda for this Hot Vendor.
Over 25% of Americans are enrolled in health plans underwritten by their employers, more than any other segment of healthcare in 2021 and 2022. More employers are underwriting the medical risks of their employees but are abdicating their responsibilities beyond that by outsourcing services to health plans. Despite being in the driver’s seat, self-insured employers are not addressing the underlying health and healthcare needs of their employees.
This videocast has 3 parts:
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Setting the stage – Framing the value proposition that can be exploited by self-insured employers.
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Let’s talk unfiltered – Exploring how self-insured employers can leverage their power of risk underwriter to leverage social determinants of health, digital health, productivity solutions, and more to reduce costs, improve health outcomes, and enhance experiences.
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Why have self-insured employers chosen to under-write medical risk but allowed health plans to manage the benefits?
- Self-insured employers, despite being the largest segment of the market with over $500 billion in spending power are yet to leverage that to make a sustainable impact.
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Why are benefit managers at self-insured employers wedded to an approach that continues to escalate cost while not moving the needle on value?
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Looking into the future – What is the evolution for self-insured employers’ approach to addressing their employee health and healthcare? Also, what can they do to help us reverse climate change?
On this HFS Videocast, the Marketing Leader Mark Reed-Edwards talks with one of the authors of the HFS SaaS XXV, 2022, Research Leader Joel Martin. Joel walks us through the HFS SaaS XXV—and exactly what it covers and finally reveals the top 25 software-as-a-service vendors based on the business value created by them.
You can read this HFS SaaS XXV at https://www.hfsresearch.com/research/saas-xxv-2022/
In this first episode of Up Close, Mark Reed-Edwards talks with our healthcare and life sciences practice leader at HFS, Rohan Kulkarni. Rohan looks back on the past few months and shares what he has published right up to the most recent research on HFSResearch.com.
Highlights of recent publications include:
- The Life Sciences services Top 10 report
- The Healthcare & Life Sciences research agenda
- A piece on how digital health is disrupting the primary care space
More recently, Rohan published insights on how self-insured employer enrolment has overtaken fully insured. In addition, he launched the Healthcare Provider services Top 10 report, which will be published in the coming months.
Looking ahead to the next couple of months, Rohan has some interesting work waiting in the wings, including:
- Digital Health’s Most Promising; profiles of those that hold the most promise to impact the triple aim of care
- A first of its kind by industry analyst; a perspective of Moral Determinants of Health
- Perspectives on wearables and its impacts, Metaverse in Healthcare and Price transparency
We’ll be back next month with another update. Until then, keep an eye on HFSResearch.com for Rohan's latest work and drop him a line if you have any questions.
In honor of International Women’s Day on March 8, Elena Christopher, Research Leader Financial Services and Emerging Tech at HFS, goes deep with a fabulous leader, who happens to be female, Amalia Avramov, Group President at Amdocs.
This session addresses leadership lessons, knowing your value, industry cross-pollination, and recommendations for humans who want to be successful leaders in the tech space.
On this HFS videocast, Melissa O’Brien, Research Leader at HFS talks with Birendra Sen, Business Head at Tech Mahindra Business Process Services about how companies must look at data, process, and most importantly, people, to “re-wire” the customer experience for competitive advantage.
On this HFS Videocast, we talk with one of the authors of the HFS SAP S/4HANA Services Top 10, 2022, Chief Strategy Officer Don Ryan. Don walks us through the HFS S/4HANA Services Top 10—and exactly what it covers and finally, reveals the notable performers in the Top 10.
You can read this Top 10 at https://www.hfsresearch.com/research/hfs-top-10-sap-s-4hana-services-2022/
On this HFS Videocast, HFS Research CEO, Phil Fersht and Practice Leader, Sarah Little connect with Kenneth Barry, Partner, Business Consulting at Infosys to discuss racial inclusion in the tech and services industry.
On this special Fireside Chat, HFS CEO Phil Fersht talks with Ganesh Ayyar, President of Digital Operations at Cognizant—providing business process services, automation services, and platform services to over 200 clients enabled by over 75,000 employees across more than 25 countries.
Before his current role, Ganesh was the CEO of Mphasis and was recognized as the CEO of the Year in 2016 by CEO Connections. Prior to Mphasis, Ganesh spent nearly two decades with Hewlett-Packard.
On this HFS Videocast, we talk with one of the authors of the HFS Application Modernization Services Top 10, 2022, Research Leader Joel Martin. Joel walks us through the HFS Application Modernization Services Top 10—and exactly what it covers and finally, reveals the notable performers in the Top 10.
You can read this Top 10 at https://www.hfsresearch.com/research/hfs-top-10-application-modernization-services-2022/
On this HFS Videocast, we talk with one of the authors of the HFS Retail and CPG Services Top 10, 2022, Research Leader Melissa O’Brien. Melissa walks us through the HFS Retail and CPG Services Top 10—and exactly what it covers. She explains the increasing demand for industry-specific services for retail and CPG companies, and final reveals the leading providers of services to these industries.
You can read this Top 10 at https://www.hfsresearch.com/research/hfs-top-10-retail-and-cpg-services-2022/
Social Determinants of Health (SDoH) is a concept with tremendous potential to improve the overall health and wellbeing of human beings. However, it appears to have found more room in academic conversations than in the real world. The idea is to leverage elements that impact of health such as education, financial stability, a sense of community and safe neighborhood to maintain a level of health and to support better health outcomes when healthcare is required. We explore that possibility and vehicles for change in this videocast with experts in the field.
This videocast has 3 parts:
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Setting the stage – Understanding the potential of social determinants of health and what it is.
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Let’s talk unfiltered – Exploring how SDoH can manifest in the real world and the types of solutions that can show a difference to our health.
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How are health plans and technology enterprises sieging on the opportunities of SDoH?
- How can emerging technologies shape the operationalization of SDoH and its impact on the triple aim of healthcare?
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SDoH an academic construct or a real-world change maker?
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Looking into the future – Polarization in the US is getting worse, however, could our focus on SDoH mitigate its impacts? Also, what can SDoH do to help us reverse climate change?
On this special Fireside Chat, HFS CEO Phil Fersht talks with Vipul Khanna, the Managing Director and CEO of Firstsource Solutions. Vipul joined Firstsource in 2019 from Cognizant Digital Operations where he led a start-up practice into a $2 billion, top-5 global BPO business.
On this HFS Videocast, we talk with the author of the HFS Sustainability Services Ecosystem Mapping, Practice Leader Josh Matthews. Josh walks us through the HFS Sustainability Services Ecosystem Mapping — and exactly what it covers. He outlined the importance sustainability services and how providers of both (technology and services industries) are developing new capabilities and embedding sustainability in their existing portfolios.
You can view the report here: https://www.hfsresearch.com/research/sustainability-services-ecosystem-mapping/
On this HFS Videocast, we talk with one of the authors of the HFS Utilities Services Top 10, 2022, Practice Leader Josh Matthews. Josh walks us through the HFS Utilities Services Top 10 — and exactly what it covers. He outlined the common threads he saw when he looked at utilities service providers and finally, reveals the notable performers in the Top 10.
In this HFS Videocast, Joel Martin, Research Leader, Cloud and SaaS Strategies at HFS, talks with Mike Healy, Managing Partner, Technology and Cloud Platforms at IBM Consulting about the broad impacts of Cloud.
Mike shares insights from customers on how they are preparing themselves to adapt and accelerate their organizations goals in 2022 as we emerge from this pandemic.
The topics Joel and Mike discuss include:
- Talent: What are the new leadership challenges and how are we seeing leaders step up to the plate?
- Culture: What is the new normal? And will virtual teaming continue to be part of the new norm?
- Emerging technologies: Topics like sustainability, 5g, blockchain and quantum computing are starting to have a daily and expected long term impact on enterprises. What do we see as near and longer-term investment that need to be considered.
- The value of data: How are teams, business and customers using data in new ways and how do operations and technology teams need to co-innovate?
- On-going cloudification: How do we string all of this together to get things done?
In this HFS Videocast, David Cushman and Phil Fersht of HFS are joined by Terry Walby, CEO of Blue Prism Ventures, to discuss a new research report, produced by HFS in partnership with Blue Prism, that looks to understand how enterprise mindsets have changed throughout the pandemic, as well as the extent to which enterprises have developed a joined-up automation discipline.
HFS surveyed 200 senior executives across Global 2000 enterprises, conducted deep dive interviews with a cross-section of Blue Prism customers, and compared notes with the executive leadership team.
You can view the report here: https://www.hfsresearch.com/research/seven-lessons-that-have-shaped-todays-automation-leaders/
David, Phil, and Terry look at the seven lessons this in-depth report produced and then discuss the automation end-state.
Reetika Fleming, Research Leader at HFS Research, talks with Nicole Gallant, Vice President of Alliances at Celonis and Scott Layton, VP and Global Leader of Finance Transformation at IBM, about how the two firms are collaborating.
On this HFS Videocast, Reetika Fleming, Research Leader at HFS Research, connects with Yaron Bialy, Product Manager, Advanced Process Automation Solutions at NICE, and Martijn Zuiderbaan, Chief Commercial Officer at PAteam to discuss taking a data-driven approach to designing business processes.
Welcome to the podcast – “Story-Pod with Nischala”. As part of this exclusive podcast, you can tune into stories with amazing people across the world. Through these stories, you will listen to ideas that matter, real-world insights and positive inspiration.
As part of the series “The Shero Diaries”, our Chief Marketing Officer (CMO) Nischala Murthy Kaushik talks with influential and powerful women leaders from across the world. In each episode, we profile a corporate shero and you will hear about their personal life and career journey, choices and decisions which influenced them and reflections from these experiences.
This podcast has 3 sections
- Know your shero – in which we talk about backstories around the influence of family, upbringing, education and your career journey.
- Leadership, Diversity and Inclusion, Skills - in which we talk unfiltered on how to build diverse and inclusive organizations.
- Rapid Fire – in which we hear quick and quirky responses from our featured shero.
Our featured shero in this podcast Tandra Jackson
In her current role she serves as the Vice Chair of Growth and Strategy at KPMG LLP. She is responsible for leading KPMG’s Total Firm growth strategy, anticipating and responding to signals of change in the marketplace, and aligning the firm’s investments in innovative new services and capabilities.
A recognized leader in the Houston market and across the region, Tandra is the recipient of the 2019 Impact (Chairman’s) Award by the National Black MBA Association; a 2019 Hall of Fame Inductee by the Greater Houston Women’s Chamber of Commerce; 2018 Women Who Mean Business by the Houston Business Journal; 2017 Top 50 Influential Women in Houston by Houston Woman Magazine; 2017 Breakthrough Women by the Greater Houston Women’s Chamber of Commerce; 2017 Women Worth Watching by Diversity Magazine.
Passionate about making a difference in her community and society, Tandra is a member of Louisiana State University’s Dean’s Advisory Council and the Advisory Board of the National Association of Corporate Directors’ Houston Chapter. She also serves on several non-profit boards including WomenCorporateDirectors; CEOs against Cancer; and the Houston Zoo, where she is the Audit Committee Chair.
Tandra holds an M.B.A. in information systems from the University of Houston and a B.S. in accounting from Louisiana State University.
Listen to this episode of the HFS Shero Diaries podcast with Tandra to
- Understand the importance of education - it offers credentials to get onto the table or chair you aspire to, builds relationships for life and helps develop a perspective on things.
- Realize it is to be self-aware as a individuals and leaders, as it helps in finding a long-term path that works for you based on your personal circumstances and professional responsibilities.
- Get insights on how to build a diverse and inclusive organization - intent, goals & number targets and accountability from the top really matters.
On this HFS Videocast, Mark Reed-Edwards, VP of Digital Marketing at HFS, is joined by Saurabh Gupta
President, Research and Advisory Services and Sarah Little, Practice Leader, to discuss the HFS OneOffice™ Services Top 10 on People and Process Change, which was released recently.
The discussion focuses on a few areas:
- People and process change capabilities and why they’re so important
- What’s at the core of this Top 10 Report
- What Sara and Saurabh saw in the providers they studied
- What enterprises are looking for
- An overview of the top providers and their strengths
You can read this Top 10 at https://www.hfsresearch.com/research/hfs-oneoffice-services-top-10-people-and-process-change/
Welcome to the podcast – “Story-Pod with Nischala”. As part of this exclusive podcast, you can tune into stories with amazing people across the world. Through these stories, you will listen to ideas that matter, real-world insights and positive inspiration.
As part of the series “The Shero Diaries”, our Chief Marketing Officer (CMO) Nischala Murthy Kaushik talks with influential and powerful women leaders from across the world. In each episode, we profile a corporate shero and you will hear about their personal life and career journey, choices and decisions which influenced them and reflections from these experiences.
This podcast has 3 sections
- Know your shero – in which we talk about backstories around the influence of family, upbringing, education and your career journey.
- Leadership, Diversity and Inclusion, Skills - in which we talk unfiltered on how to build diverse and inclusive organizations.
- Rapid Fire – in which we hear quick and quirky responses from our featured shero.
Our featured shero in this podcast Diana Benli
She serves as Chief Product Officer for TriZetto® Healthcare Products at Cognizant. She has overall responsibility for the realization of the software product solutions strategy for Cognizant’s Healthcare Business. In her role, she empowers the talented TriZetto® product teams to envision high quality, integrated software solutions that help organizations enhance revenue growth, drive administrative efficiency, improve cost and quality of care, and improve the member and patient experience. Over 200 million US individuals are administered on TriZetto® solutions today.
Diana also leads the Strategic Product Committee and sponsors the Women Empowered Healthcare & Life Sciences Council at Cognizant. She is a member of: Chief NYC, a private network designed to strengthen women’s leadership journeys and the TSIA Advisory Board for XaaS Product Management. This year Diana was listed as one of the Top 25 Women in Healthcare Software by the Technology Report.
Ms. Benli has over 30 years’ experience in healthcare, working in the provider and payer segments and for clinical and software technology organizations. She is a frequent healthcare industry events speaker, and with her passion around products has written her own synopsis called: “Product Think: Moving from Projects to Products to Platforms”. She was also highlighted in 280 Group’s e-book: “Trailblazing Women in Product Management.”
Listen to this episode of the HFS Shero Diaries podcast with Diana to
- Understand the importance of continuous learning
- Recognize that forging strong professional relationships and networks is important for a long-term career
- Appreciate how mentoring and mentorships can make a difference
Welcome to the podcast – “Story-Pod with Nischala”. As part of this exclusive podcast, you can tune into stories with amazing people across the world. Through these stories, you will listen to ideas that matter, real-world insights and positive inspiration.
As part of the series “The Shero Diaries”, our Chief Marketing Officer (CMO) Nischala Murthy Kaushik talks with influential and powerful women leaders from across the world. In each episode, we profile a corporate shero and you will hear about their personal life and career journey, choices and decisions which influenced them and reflections from these experiences.
This podcast has 3 sections
- Know your shero – in which we talk about backstories around the influence of family, upbringing, education and your career journey.
- Leadership, Diversity and Inclusion, Skills - in which we talk unfiltered on how to build diverse and inclusive organizations.
- Rapid Fire – in which we hear quick and quirky responses from our featured shero.
Our featured shero in this podcast Julie Knight-Ludvigson
In her current role she serves as the Chief Marketing Officer at Unit4. She is responsible for the global marketing organization which spans product, brand, creative, influencer and analyst relations, demand generation, communications, sales enablement, and events. Since joining Unit4 in June 2019, she has led the company through a successful brand and positioning transformation, strategic redesign of marketing, and the development of an award-winning demand growth engine.
As an international marketing executive, she brings more than 20 years of experience in designing and implementing successful marketing strategies and building high-performing global teams.
Julie has held senior-level marketing positions for public and private companies ranging from start-ups to the Fortune 500 including SuccessFactors SAP, Cisco, Reflektive, and Zendesk.
She holds a bachelor’s degree from University of California, Berkeley and has participated in Columbia University’s executive education program.
Listen to this episode of the HFS Shero Diaries podcast with Julie to
- Understand the power and impact of storytelling in business. It is important to create, own, and share the stories so as whoever owns the narrative will finally influence and impact what is chronicled in history
- Realize how to concept of "One Team" is key to share commitment to goals, shared values and shared efforts which is important in business success
- Recognize the importance of being open to change, say yes to opportunities and be comfortable with discomfort as this catalyzes learning, growth and progress.
Welcome to this exclusive HFS videocast on the HFS Pulse Dashboard.
In this HFS Videocast, our Chief Marketing Officer (CMO) talks with Saurabh Gupta, President of Research and Advisory Services, to answer the frequently asked questions on the HFS Pulse Dashboard.
In this videocast you can listen to
- What is the HFS Pulse Dashboard?
- What are the benefits of using the HFS Pulse Dashboard?
- Who can use it?
For accessing the HFS Pulse Dashboard, go to https://www.hfsresearch.com/pulse/
Welcome to another HFS Videocast in which we bring you insights and perspectives from the HFS Research leaders.
In this HFS Videocast, our Chief Marketing Officer (CMO) is in conversation with Joel Martin, Research Leader and co-author of an interesting research titled “Low-code addresses the fast-paced go-to-market needs of accelerating Digital”.
In this videocast you can listen to:
- The five factors driving the adoption of low-code and no-code within organizations.
- Why successful low-code adoption requires a OneOffice mindset for collaboration, partnering, and outcome-based activities.
- Low code adoption trends in 2022
For reading the full report, go to https://www.hfsresearch.com/research/low-code-addresses-the-fast-paced-go-to-market-needs-of-accelerating-digital/
Welcome to the podcast – “Story-Pod with Nischala”. As part of this exclusive podcast, you can tune into stories with amazing people across the world. Through these stories, you will listen to ideas that matter, real-world insights and positive inspiration.
As part of the series “The Shero Diaries”, our Chief Marketing Officer (CMO) Nischala Murthy Kaushik talks with influential and powerful women leaders from across the world. In each episode, we profile a corporate shero and you will hear about their personal life and career journey, choices and decisions which influenced them and reflections from these experiences.
This podcast has 3 sections
- Know your shero – in which we talk about backstories around the influence of family, upbringing, education and your career journey.
- Leadership, Diversity and Inclusion, Skills - in which we talk unfiltered on how to build diverse and inclusive organizations.
- Rapid Fire – in which we hear quick and quirky responses from our featured shero.
Our featured shero in this podcast Irene Veldstra
She is an international commercial executive with 25 years of ICT outsourcing and engagement experience. She is currently VP Head of Large Deals at Atos supporting deal teams to win with strong focus on customer centricity and value of technology. She is passionate about bringing out the best in others and coaching of young talents to step out of their comfort zones. She is a culture change ambassador, a promotor for women in tech and a part of Atos “Being Connected” and Atos “LEAP” initiatives. Leading the way, vocal and on the front line, one of her goals is to motivate others to embody the Atos of the future.
Prior re-joining Atos in 2021, she was Chief Commercial Officer for an M&A brokerage firm and Chief Executive Officer responsible for Benelux at a global tech company. She has held various other commercial and consulting positions in seven different countries. With a focus on people, on profitable business growth as well as on her customers, she leads with relentless energy and optimism, focus, transparency, and efficiency. She is recognized for her strategic abilities in complex ecosystems and obtaining results.
Irene is at her best as a frontline dealmaker taking control and resolving challenges at all levels, driving engagements and deals towards closure with a great flair for relationships and reducing complexities, while empowering her hierarchical and functional teams.
Living by the motto “Never a dull moment”, she is driven by transformation and innovation, and by the opportunity to push boundaries to create a strong entrepreneurial company culture. As an advocate for women in the technology sector, she actively coaches young women.
Listen to this episode of the HFS Shero Diaries podcast with Irene to
- Understand how building a diverse and inclusive organization starts from being aware of the nuances of diversity and inclusion. Then comes having a concrete and actionable plan.
- Importance of having a sponsor at the workplace
- Why we should think big to create impact and meaningful change
Welcome to the podcast – “Story-Pod with Nischala”. As part of this exclusive podcast, you can tune into stories with amazing people across the world. Through these stories, you will listen to ideas that matter, real-world insights and positive inspiration.
As part of the series “The Shero Diaries”, our Chief Marketing Officer (CMO) Nischala Murthy Kaushik talks with influential and powerful women leaders from across the world. In each episode, we profile a corporate shero and you will hear about their personal life and career journey, choices and decisions which influenced them and reflections from these experiences.
This podcast has 3 sections
- Know your shero – in which we talk about backstories around the influence of family, upbringing, education and your career journey.
- Leadership, Diversity and Inclusion, Skills - in which we talk unfiltered on how to build diverse and inclusive organizations.
- Rapid Fire – in which we hear quick and quirky responses from our featured shero.
Our featured shero in this podcast Kunal Dayal Jesrani
In her current role she serves as Senior Vice President, leading Operations Support for the Business Process Services (BPS) portfolio at Tech Mahindra. She is responsible for the seamless delivery of diverse support capabilities. These support departments enable us to better serve the customer and the operation. Creating high-performing teams across diverse functions and geographies to support the operations to be successful is Kunal's specialty.
With over 25 years of experience in the Customer Experience space, she champions the Strategic Direction for Contact Centre Transformation programs to deliver commercial value, great customer experience, and world-class people experience. She has a remarkable ability to simplify complex business challenges through technology and people.
Kunal leads by thinking big and encouraging her team to swing for the fences. She believes that leadership is about empowering people and creating an environment for people to thrive.
Listen to this episode of the HFS Shero Diaries podcast with Kunal to
- Understand how embracing change is critical to our growth as professionals and leaders. It is important to immerse oneself in the change experience so it becomes enriching and lasting.
- Learn to consciously ask for feedback from peers, teams, leaders. Next, to process it and define actionable goals for self-improvement. Lastly, to quickly act on it.
- Pause and reflect on your own self-awareness. As leaders and individuals, important to be self-aware as it is critical to our choices and decision-making abilities.
Welcome to the podcast – “Story-Pod with Nischala”. As part of this exclusive podcast, you can tune into stories with amazing people across the world. Through these stories, you will listen to ideas that matter, real-world insights and positive inspiration.
As part of the series “The Shero Diaries”, our Chief Marketing Officer (CMO) Nischala Murthy Kaushik talks with influential and powerful women leaders from across the world. In each episode, we profile a corporate shero and you will hear about their personal life and career journey, choices and decisions which influenced them and reflections from these experiences.
Our featured shero in this podcast Kathryn Payne
Kathryn has recently retired from Reach Enterprises, Inc., an independent consulting firm which started by her when she was 35. She has been in the management consulting industry for 30 years, mostly focused on Oil, Gas and Chemicals.
Prior to this, Kathryn was Vice President at Capgemini. Her specialty is in change management and multinational projects where she enjoyed leading diverse groups to achieve complex goals.
In her long career, she has worked with companies like Exxon Mobil, Celanese, LynodelBasell.
She lives in Tennessee and enjoys hiking, water skiing, yoga, and art.
This podcast has 3 sections
- Know your shero – in which we talk about backstories around the influence of family, upbringing, education and your career journey.
- Leadership, Diversity and Inclusion, Skills - in which we talk unfiltered on how to build diverse and inclusive organizations.
- Rapid Fire – in which we hear quick and quirky responses from our featured shero.
Welcome to the podcast – “Story-Pod with Nischala”. As part of this exclusive podcast, you can tune into stories with amazing people across the world. Through these stories, you will listen to ideas that matter, real-world insights and positive inspiration.
As part of the series “The Shero Diaries”, our Chief Marketing Officer (CMO) Nischala Murthy Kaushik talks with influential and powerful women leaders from across the world. In each episode, we profile a corporate shero and you will hear about their personal life and career journey, choices and decisions which influenced them and reflections from these experiences.
Our featured shero in this podcast Holly Cooper
In her current role she serves as General Manager of Public Safety and Curbside Management at Conduent. With her career spanning more than 20 years, Holly is passionate about providing solutions that utilize analytics and automation to improve public safety and promote equity by reducing bias in public safety operations. She has built security projects for major data centers, industrial and commercial properties, as well as integrated solutions for schools and churches.
Starting her career in the male-dominated construction industry, Holly is an ardent supporter of causes that elevate women. She mentors young girls and women to avoid setting limits based on gender or traditional societal roles. Driven by her faith and family values, Holly frequently speaks at conferences on the importance of leading with compassion and empathy, in addition to tenacity and strength. Holly is an executive sponsor of Conduent’s Women’s Impact Network, where she mentors associates on achieving their personal and professional goals.
Holly married her high school sweetheart and has two children. She credits her family for her multitasking wizardry, and as her inspiration to drive continuously forward to achieve career success.
This podcast has 3 sections
- Know your shero – in which we talk about backstories around the influence of family, upbringing, education and your career journey.
- Leadership, Diversity and Inclusion, Skills - in which we talk unfiltered on how to build diverse and inclusive organizations.
- Rapid Fire – in which we hear quick and quirky responses from our featured shero.
On this HFS Videocast, we talk with one of the authors of the HFS Energy Services Top 10, 2021, Practice Leader Josh Matthews. Josh walks us through the HFS Energy Services Top 10—and exactly what it cover. After attending COP26, Josh also shares how sustainability and the urgent need for action inform his point of view on this Top 10. He also outlines the common threads he saw when he looked at Energy service providers. Finally, he reveals the notable performers in the Top 10.
Welcome to the podcast – “Story-Pod with Nischala”. As part of this exclusive podcast, you can tune into stories with amazing people across the world. Through these stories, you will listen to ideas that matter, real-world insights and positive inspiration.
As part of the series “The Shero Diaries”, our Chief Marketing Officer (CMO) Nischala Murthy Kaushik talks with influential and powerful women leaders from across the world. In each episode, we profile a corporate shero and you will hear about their personal life and career journey, choices and decisions which influenced them and reflections from these experiences.
Our featured shero in this podcast Apurva Purohit
She is an Indian Businesswoman with over three decades of experience in the corporate world where she formed significant partnerships with private equity firms and promoters to build and scale up a diverse set of businesses - from early-stage fledgling businesses, to setting up new ventures and to supervising turnarounds in mature and declining organizations.
In her last tenure at Jagran Prakashan Ltd, a multi-media conglomerate, Apurva pivoted the group from a deep-rooted reliance on its traditional print businesses to a focus on new age emerging businesses. The strategies adopted under her tutelage and her emphasis on excellence in implementation increased both the scale and the profitability of these businesses manifold.
She is also the author of the two national bestselling books “Lady, You’re not a Man” – the Adventures of a Woman at Work and Lady, You’re the Boss! Through her books Apurva aims to empower women and encourage them to achieve their full potential.
Over the years, Apurva has won multiple business awards and has been named as one of the Most Powerful Women in Business as per the India Today Group (2016, 2018, 2019) and Fortune India (2018, 2019,2020). She was amongst LinkedIn’s Top Voices and YourStory’s Top 10 digital Influencers of 2020. Apurva holds a Bachelor’s degree in Science (Physics) and completed her PGDM from IIM- Bangalore. She was a state-level hockey player and played for Tamil Nadu State and Tamil Nadu University.
This podcast has 3 sections
- Know your shero – in which we talk about backstories around the influence of family, upbringing, education and your career journey.
- Leadership, Diversity and Inclusion, Skills - in which we talk unfiltered on how to build diverse and inclusive organizations.
- Rapid Fire – in which we hear quick and quirky responses from our featured shero.
On this special Fireside Chat, HFS CEO Phil Fersht talks with Ajay S. Bhutoria, the CEO and MD of Zensar Technologies. With more than 30 years of experience in the technology industry across the US, Europe, and India, Ajay joined Zensar in January 2021.
On this HFS Videocast, we talk with two of the analysts behind the HFS OneOffice™ Services Top 10 on Data and Decisions, which was just released.
Joining Mark Reed-Edwards, VP of Digital Marketing at HFS, are Research Leader Reetika Fleming and Practice Leader David Cushman.
In the discussion, Reetika and David walk through the HFS OneOffice Services Top 10 focused on Data and Decisions, and we learn what data and decision services are. In addition, we get glimpse at the stage where most enterprises are when it comes to data and decisions, we learn about the common threads the team saw in service providers, and which providers were n notable performers.
Artificial Intelligence or AI has been scaling in a number of industries and healthcare is no stranger to it. AI has been the driver of the rapid development of COVID-19 vaccines, driving evidence-based medicine and the brains to improve accuracy of diagnosis. As AI evolves, it will go beyond alerting to intervention, so as unnerving that is, it is a journey we have already started upon. So, get onboard and see where we go next.
The podcast has 3 parts:
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Setting the stage – Getting to understand AI in healthcare through the eyes of an AI native firm called Exponential AI.
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Let’s talk unfiltered – Exploring how AI is manifesting in healthcare:
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Are health plans missing the opportunity by deploying AI to solve legacy problems instead of crafting the path forward?
- The use of AI in the healthcare devices and hardware.
- The role of ethics in AI when human health and healthcare is at stake.
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The talent-war that will be exacerbated as the demand far exceeds the supply of smart people.
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Looking into the future – Should we be afraid of the next iterations of AI, will it become my doctor & conduct surgery? And what do we see the role of AI in our fight to reverse climate change driven human behavior.
This special HFS Videocast features a Fireside Chat between HFS CEO Phil Fersht and CP Gurnani, Managing Director and CEO of TechMahindra.
Newt Global board member and partner Rakesh Mittal is the latest to pull up a chair for our Hot Vendor Fireside podcasts.
The HFS OneOffice™ Hot Vendors are an exclusive group of emerging players, each with a differentiated value proposition for the OneOffice. HFS analysts regularly speak with numerous exciting start-ups and emerging players. We designate a select group as the HFS Hot Vendors based on their distinctiveness, ecosystem robustness, client impact, financial position, and the impact in our OneOffice Framework. Those selected are collated and published in our quarterly series. They each have the vision and strategy to impact and disrupt the market.
On occasion we go deeper with a podcast with one of the people behind those winning visions – in our HFS OneOffice Hot Vendor Firesides. This episode features Rakesh Mittal, board member and partner of HFS OneOffice Hot Vendor (Q3, 2021) Newt Global. Listen as Rakesh opens up about how their DMAP platform is accelerating the journey to the cloud for enterprise Oracle users, why he thinks the cloud revolution has hardly begun and why those who delay are missing out on millions saved and giving away a competitive advantage to rivals they may never claw back.
The podcast is in three sections in which we:
- Warm up: What does this Hot Vendor deliver?
- Fan the flames: This Hot Vendor’s journey, what they learned, what makes them different, how do they see the market?
- Light the way: Taking a glance into what’s next on the agenda for this Hot Vendor.
Business applications are adapting Cloud-first model, but is this just a lift and shift of traditional on-premise ERP onto a Cloud Model?
Learn how Unit4 is rethinking what people-centric business need from their financial, project, and billing solutions and why HFS thinks it matters. Join Joel Martin, Research Leader for Cloud and Applications at HFS and Dmitri Krakovsky, Chief Product Officer at Unit4 in their discussion on how the new ways of thinking about businesses are more important than just adding features and functions to critical business systems.
This podcast has 3 sections:
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Setting the stage: How are business operations changing as more software and services move to the Cloud?
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Let’s Talk Unfiltered: What are the differences in how people-centric businesses are operating versus product centric organizations? What should these new platforms enable in the organization and with the users? How is the business becoming more involved in the design, development, and consumption of data?
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Looking to the Future: What are the emerging game changers that companies need to be prepared to innovate for? How will a company need to adapt its financial, project, and human capital management to be competitive as we enter into a new way of working?
The top two outcomes driving services adoption in 2020 are improving customer experience and improving employee experience (tied for first place!) It’s clear that enterprises now realize that EX and CX note only need to be improved— but are inextricably linked with one another. Join us for a lively discussion with Rolando Salinas, Arbonne, and John Maczynski of CXperts as we dive into the ever-changing dynamics for aligning employee and customer experience in an increasingly virtual (and complicated) working environment.
Moderated by HFS’ Melissa O’Brien, Rolando and John talk through how CXperts and Arbonne teamed up to with a parallel EX- CX strategy to help Arbonne remain resilient and successful during a period of unmatched pressure.
In this unfiltered podcast, we explore the following:
- Setting the stage: How health and wellness companies like Arbonne have partnered for CX solutions
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Let’s talk unfiltered:
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How have you seen employee experience evolve and gained importance in the past year and a half?
- How can companies develop a framework to ensure employee engagement and continuous evolution of the EX strategy?
- How can you maintain a strong culture in a virtual world and inspire people?
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How can you effectively measure EX?
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Crystal ball: Employee experience will determine the future of WFH/ hybrid — how will this play out in the future?
Arbonne is a beauty, health and wellness company offering vegan and sustainable skincare and makeup. The company faced an extraordinary challenge in 2020 when its entire workforce shifted to at-home (had never been virtual previously) at the same time as a tremendous spike in sales stretched its resources. Ramping up high volumes of staff became mission critical, all while maintaining the training standards and great employee experience Arbonne’s brand requires.
Welcome to the podcast – “Story-Pod with Nischala”. As part of this exclusive podcast, you can tune into stories with amazing people across the world. Through these stories, you will listen to ideas that matter, real-world insights and positive inspiration.
As part of the series “The Shero Diaries”, our Chief Marketing Officer (CMO) Nischala Murthy Kaushik talks with influential and powerful women leaders from across the world. In each episode, we profile a corporate shero and you will hear about their personal life and career journey, choices and decisions which influenced them and reflections from these experiences.
Our featured shero in this podcast Sheila Curr
In her current role as Global Head of Commercial Healthcare at Conduent, she is responsible for client management and growth across the company’s Payer, Provider and Pharma/ Life Sciences business units. Sheila is tasked with advancing the company’s commercial healthcare solutions to help clients reduce costs, streamline processes, and increase patient and member access to care. She is also responsible for guiding the company’s vision to deliver services that create a better-connected healthcare ecosystem where data sharing and collaboration result in truly patient-centric experiences for every person, every time.
Sheila Curr is a recognized healthcare industry veteran with a career that spans more than 25 years. She is a seasoned and strategic healthcare executive with a strong track record of success driving sales, growth, and partnerships in the healthcare space. Her areas of expertise include healthcare, technology, OEM, and retail with an emphasis on building business solutions based on clients’ requirements while delivering consistent revenue and ROI. Her previous experience includes senior leadership positions at companies such as Wipro, Concentrix, and IBM.
Sheila is mom to a 30 year old and loves to travel internationally in her free time.
This podcast has 3 sections
- Know your shero – in which we talk about backstories around the influence of family, upbringing, education and your career journey.
- Leadership, Diversity and Inclusion, Skills - in which we talk unfiltered on how to build diverse and inclusive organizations.
- Rapid Fire – in which we hear quick and quirky responses from our featured shero.
Healthcare is the only industry where health consumers are always buying blind. They have no idea what a visit to the doctor or the medications they are prescribed or the physiotherapy they need will cost until they are furnished a bill. The more severe the disease condition the more opaque the costs become. So as of Jan 1, 2021, all US hospitals must publish online 300 shoppable items or face penalties. Do you think that will help us buy healthcare services eyes wide open?
The podcast has 3 parts:
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Setting the stage – What does price transparency mean and why is this relevant now?
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Let’s talk unfiltered – New federal regulations went into effect at the beginning of the year, so what does that mean and how is it manifesting. Getting to the guts of price transparency a buzz word or a transformational change in how we buy healthcare services.
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While price transparency shines a light on how much healthcare costs, will the average Joe understand given the complexities of services?
- So, what if I know the price, what difference will it make if I am faced with an emergency and there is only one hospital in town?
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Past iterations of price transparency went bust, so what’s different this time?
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Looking into the future – Should we expect to see a restaurant style menu of pricing now that we have nailed price transparency? And will that change the experiences in healthcare settings?
It’s time to meet Steve Koutros, Practice Leader for Research-based Sourcing Advisory services. Steve is responsible for driving practice growth (clients and people), managing client projects and building an adaptable end-to-end sourcing lifecycle process model. Steve is passionate about delivering excellence above client expectations.
Prior to founding Emperia, Steve was a Partner & Director of CFO and HR Services with ISG (TPI) and part of the EMEA Leadership team. Steve worked for Capgemini for 6 years running an energy consulting practice, a nationwide ERP solutions practice for global rollouts and a global Procurement practice from Paris. Steve has founded and run 3 consulting businesses (1985-custom software development, 2008 – banking contract negotiations and 2020 – GBS/SSC).
Steve has an M.B.A. (Accounting) from St. John’s University (New York) and a Bachelor’s in Political Science from Emory University (Georgia). Steve is originally from New York, has lived in Houston, Boston, and London. Steve lives outside of Rotterdam (22 years) and speaks fluent Dutch.
Welcome to the podcast – “Story-Pod with Nischala”. As part of this exclusive podcast, you can tune into stories with amazing people across the world. Through these stories, you will listen to ideas that matter, real-world insights and positive inspiration.
As part of the series “The Shero Diaries”, our Chief Marketing Officer (CMO) Nischala Murthy Kaushik talks with influential and powerful women leaders from across the world. In each episode, we profile a corporate shero and you will hear about their personal life and career journey, choices and decisions which influenced them and reflections from these experiences.
Our featured shero in this podcast Mary Adams
Mary Adams has 25+ years of experience as a business management consultant at Capgemini with expertise in the oil and gas industry, enterprise resource management, service line marketing and strategic alliance management.
She pivoted her career into a new direction - Human Rights and is the Founder & Director of Sustainable Rescue Foundation. The Foundation’s mission is to advise organizations how to collaborate and build resilience against the crime of human trafficking.
Her current work includes creating a use case for data sharing between police and shelters using privacy-enhancing technology, integrating victim and perpetrator vulnerability models to reveal trends and patterns, using artificial intelligence to gain new insights from diverse data sources, and introducing knowledge graphs as a method to develop crime scripts.
Mary loves reading and international cooking; and is part of many book clubs. She also enjoys experimenting new recipes!
This podcast has 3 sections
- Know your shero – in which we talk about backstories around the influence of family, upbringing, education and your career journey.
- Leadership, Diversity and Inclusion, Skills - in which we talk unfiltered on how to build diverse and inclusive organizations.
- Rapid Fire– in which we hear quick and quirky responses from our featured shero.
US healthcare spends close to $4Trillion annually, or ~20% of GDP. Yet we are becoming sicker and living fewer years on average, even before the pandemic struck. However with emerging technologies and new approaches to enabling technologies we have an opportunity to course correct. One of those is the use of No-Code-Low-Code in health and healthcare to rapidly address systemic challenges and yet be environmentally friendly. Too good to be true? Listen to my discussion with Raveesh.
The podcast has 3 parts:
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Setting the stage – which gives us an understanding of No-Code-Low-Code and distills a software oxymoronic expression that packs a punch
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Let’s talk unfiltered – Learn how No-Code-Low-Code can help with the enormous tech debt in healthcare and the real-life examples of where that is happening.
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While No-Code-Low-Code may be framed as the next best thing after sliced bread, it has limitations, and we shine a light on it.
- Emerging tech is perceived to be sexier and has attracted serious investments, yet No-Code-Low-Code has claims that cannot be ignored. We compare them.
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No-Code-Low-Code has had successes in other industries, and we learn about how we can learn from those and inspire accelerated material improvements in health-tech.
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Looking into the future – No-Code-Low-Code enables citizen developers, the idea that anybody can develop software given the simplicity of it as long there is a good understanding of the business. Consequently, it aligns well with the need for lower energy requirements, and we discuss its environment friendliness. No-Code-Low-Code a climate change reverser?
The HFS OneOffice™ Hot Vendors are an exclusive group of emerging players, each with a differentiated value proposition for the OneOffice. HFS analysts regularly speak with numerous exciting start-ups and emerging players. We designate a select group as the HFS Hot Vendors based on their distinctiveness, ecosystem robustness, client impact, financial position, and the impact in our OneOffice Framework. Those selected are collated and published in our quarterly series. They each have the vision and strategy to impact and disrupt the market.
On occasion, we go deeper with a podcast with one of the people behind those winning visions – in our HFS OneOffice Hot Vendor Firesides. This episode features Erik Lien, Founder and CEO of HFS OneOffice Hot Vendor RPA Supervisor. Listen as Erik tells us about the journey he has been on, reveals some great funding news and explains where he plans to take RPA Supervisor.
The podcast is in three sections in which we:
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Warm-up: What does this Hot Vendor deliver?
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Fan the flames: This Hot Vendor’s journey, what they learned, what makes them different, how do they see the market?
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Light the way: Taking a glance into what’s next on the agenda for this Hot Vendor.
Welcome to the podcast – “Story-Pod with Nischala”. As part of this exclusive podcast, you can tune into stories with amazing people across the world. Through these stories, you will listen to ideas that matter, real-world insights and positive inspiration.
As part of the series “The Shero Diaries”, our Chief Marketing Officer (CMO) Nischala Murthy Kaushik talks with influential and powerful women leaders from across the world. In each episode, we profile a corporate shero and you will hear about their personal life and career journey, choices and decisions which influenced them and reflections from these experiences.
Our featured shero in this podcast Roni Michael
Roni is currently a partner in KPMG Israel. She joined KPMG Israel in 2002 and held several leadership positions within the Israeli practice. Since 2014, Roni has been KPMG Israel’s Head of Innovation, leading their Technology Consulting practice, and driving the development of KPMG Israel’s Data & Analytics, Digital, Cyber, and Cloud practices. As of July 2021, she is the Global Head of Innovation for KPMG.
Roni is a mother of 2 accomplished boys aged 14 and 11 years.
This podcast has 3 sections
- Know your shero – in which we talk about backstories around the influence of family, upbringing, education and her career journey.
- Leadership, Diversity and Inclusion, Skills - in which we talk unfiltered on how to build diverse and inclusive organizations.
- Rapid Fire – in which we hear quick and quirky responses from our guests.
Welcome to the podcast – “Story-Pod with Nischala”. As part of this exclusive podcast, you can tune into stories with amazing people across the world. Through these stories, you will listen to ideas that matter, real-world insights and positive inspiration.
As part of the series “The Shero Diaries”, our Chief Marketing Officer (CMO) Nischala Murthy Kaushik talks with influential and powerful women leaders from across the world. In each episode, we profile a corporate shero and you will hear about their personal life and career journey, choices and decisions which influenced them and reflections from these experiences.
Our featured shero in this podcast Riju Vashisht
Riju Vashisht serves as Genpact’s Chief Transformation Officer responsible the company’s overall integrated transformation services. Previously, Riju served as Genpact’s Digital Solutioning and Automation leader, where she focused on driving cutting edge digital solutions and expanding the company’s RPA business. Prior to that, she was Chief Operating Officer (COO) of Genpact’s Consumer Goods, Retail, Life Sciences, and Healthcare businesses. In that capacity, she led global operations, digital transformation and employee engagement for these verticals and drove continuous improvement, productivity, and learning and development efforts to help clients with their business transformations.
In addition to two stints at Genpact, Riju has also worked at Walmart, Whirlpool and Unilever in her career which spans more than 2 decades. A Certified Six Sigma Green Belt, Riju earned an MBA from the Xavier School of Management (XLRI), Jamshedpur and a BS in engineering at the Maulana Azad National Institute of Technology.
This podcast has 3 sections
- Know your shero – in which we talk about backstories around the influence of family, upbringing, education and her career journey. We also look at forward-looking stories on where our shero is headed
- Leadership, Diversity and Inclusion, Skills – in which we talk unfiltered about leadership, making choices and skills to lead in today’s era. We also dwell into ideas on how to build diverse and inclusive organizations
- Rapid Fire – in which we hear quick and quirky responses from our guests
About Ralph
Ralph Aboujaoude Diaz is a Practice Leader at HFS, based in London, UK. With over 16 years of professional experience, Ralph has helped a wide range of organisations improve and transform their IT security, risk and compliance environments. Ralph’s research at HFS focuses on Cybersecurity and Horizon 3 technologies across all industries (with an initial focus on 5G and Quantum Computing).
Ralph has a strong risk management knowledge (gained through 12 years of IT audit and advisory experience in Big 4) combined with a technical expertise in security, risk and compliance technologies. He has a proven experience in integrating automation and continuous monitoring solutions into security operations.
As part of his previous industry role in the Life Sciences industry, Ralph was part of the Core Tech Strategy & Transformation Leadership Team in the capacity of Senior Director. He led the design, delivery and operation of a global Security and Governance transformation programme. He also actively contributed to the development and deployment of a global Intelligent Automation programme across global functions and business units.
With over 25K+ followers and more than 5 million post views, Ralph is an active contributor on LinkedIn providing an honest, pragmatic and above all funny perspective on technology, security and automation.
Approximately 90% of employees are enrolled in high deductible plans or about 44 million pay all their healthcare costs out-of-pocket which was an average of $1,240 in 2019. In the US when most cannot afford $400 when posed with an emergency medical bill, how do they afford to pay the out-of-pocket expense? As part of this conversation, you will hear diverse options that consumers have to pay for their medical expenses.
The podcast has 3 parts
-
Setting the stage – which gives us an understanding of the consumer-centric payment industry
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Let’s talk unfiltered – Learn about FinTech with a reputation of predatory lending may be helping in healthcare!
The speakers also discussed:
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Despite US consumers carrying ~$15T in personal debt across mortgage, auto loans, credit card, etc. Do 0% interest & no-fee loans to consumers to pay their healthcare bills, perpetuate the problem of adding on more debt?
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Historically healthcare savings such as HSA, FSA’s have been distributed through the employers but have a very low take rate of 2-5%. So how do we distribute consumer-centric payment solutions and what challenges do they face?
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Given health outcomes in the US have gotten worse mostly due to consumer lifestyle choices, is there an opportunity to connect behaviors to access to funds?
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Looking into the future – where we discussed how healthcare could help reverse climate change by encouraging better consumer lifestyles.
Welcome to the podcast – “Story-Pod with Nischala”. As part of this exclusive podcast, you can tune into stories with amazing people across the world. Through these stories, you will listen to ideas that matter, real-world insights and positive inspiration.
As part of the series “The Shero Diaries”, our Chief Marketing Officer (CMO) Nischala Murthy Kaushik talks with influential and powerful women leaders from across the world. In each episode, we profile a corporate shero and you will hear about their personal life and career journey, choices and decisions which influenced them and reflections from these experiences.
This podcast has 3 sections
- Know your shero – in which we talk about backstories around the influence of family, upbringing, education and her career journey. We also look at forward-looking stories on where our shero is headed.
- Leadership, Diversity and Inclusion, Skills – in which we talk unfiltered about leadership, making choices and skills to lead in today’s era. We also dwell into ideas on how to build diverse and inclusive organizations
- Rapid Fire – in which we hear quick and quirky responses from our guests
As part of this podcast, you can tune in to unfiltered insights and perspectives from business leaders across the globe on the future of industry, the power of technology & innovation and creating solutions that make a difference.
One of the things that has taken center stage since the global pandemic and changed our lives is the power of innovation and technology. As part of this conversation, you will hear diverse perspectives about what’s shaping the future of the energy industry, the role of technology and innovation and how different players are responding to the changing and evolving market dynamics.
Moderator:
· Nischala Murthy Kaushik, CMO – HFS
Speakers
· Robin Goswami – SVP and Global Head, Energy Practice, Infosys
· Maurice Tayeh – Global CIO, Hatch
· Saurabh Gupta, President – Research and Business Operations, HFS
About the Podcast
The podcast has 3 parts
-
Setting the stage – which gives us an understanding of how the global pandemic has impacted the energy industry
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Let’s talk unfiltered – covers the importance of how technology and innovation are playing a role in catalyzing this change!
The Speakers also discussed about
· What are the drivers which are leading to changes in the energy industry?
· How are energy companies such as Hatch re-inventing themselves to meet this changing industry landscape?
· How are service providers like Infosys adapting to the changing landscape and client requirements to drive these innovations?
- Looking into the future – where we discussed about the future of the energy industry & road ahead for us. Speakers also shared their insights on where will the energy industry stand by 2025?
As part of this HFS podcast, you can tune in to unfiltered insights and perspectives from business leaders across the globe on the future of industry, the power of technology & innovation and creating solutions that make a difference.
If there is one industry that has taken center stage since the global pandemic changed our lives, it is the healthcare industry. And in this podcast we put the spotlight on the healthcare industry. As part of the conversation, you will hear diverse perspectives about what’s shaping the future of the healthcare industry, the role of technology and innovation and how different players are responding to the changing consumer needs and market dynamics.
Moderator:
· Nischala Murthy Kaushik, CMO – HFS
Speakers
· Dr. Christina Remediakis(Becky Rao), Healthcare Market Leader, Capgemini
· Pradip Khemani, Vice President, Global Business Services, Blue Shield of California
· Saurabh Gupta, President – Research and Business Operations, HFS
About the Podcast
The podcast has 3 parts
1. Setting the stage – which gives us an understanding of how the global pandemic has impacted the healthcare industry
2. Let’s talk unfiltered – covers the impact of the pandemic on the industry, how technology is playing a role in catalyzing this change, and how different players in the healthcare ecosystem are adapting to the changing landscape and client requirements to drive these innovations and impact
3. Looking into the future – where we discussed about the future of the healthcare industry & the road ahead for us. Speakers also shared their insights on where will the healthcare industry stand by 2025.
Welcome to the podcast – “Story-Pod with Nischala”. As part of this exclusive podcast, you can tune into stories with amazing people across the world. Through these stories, you will listen to ideas that matter, real world insights and positive inspiration.
As part of the series “The Shero Diaries”, our Chief Marketing Officer (CMO) Nischala Murthy Kaushik talks with influential and powerful women leaders from across the world. In each episode , we profile a corporate shero and you will hear about their personal life and career journey, choices and decisions which influenced them and reflections from these experiences.
Our featured shero in this podcast Marie Myers.
In her role as Chief Financial Officer (CFO) for HP Inc, Marie Myers is responsible for all aspects of the company’s financial operations including accounting, financial planning and analysis, business decision support, tax, audit, treasury, and investor engagement. Prior to being named CFO in February 2021, Marie served as HP’s Chief Transformation Officer (CTO), focused on delivering cost savings and implementing technologies, tools and processes needed to advance HP as a digital leader.
This podcast has 3 sections
- Know your shero – in which we talk about backstories around the influence of family, upbringing, education and her career journey. We also look at forward looking stories on where our shero is headed
- Leadership, Diversity and Inclusion, Skills – in which we talk unfiltered about leadership, making choices and skills to lead in today’s era. We also dwell into ideas on how to build diverse and inclusive organizations.
- Rapid Fire - in which we hear quick and quirky responses from our guests
Welcome to the podcast – “Story-Pod with Nischala”. As part of this exclusive podcast, you can tune into stories with amazing people across the world. Through these stories, you will listen to ideas that matter, real-world insights, and positive inspiration.
As part of the series “The Shero Diaries”, our Chief Storyteller and Vice President, Nischala Murthy Kaushik talks with influential and powerful women leaders from across the world. In each episode, we profile a corporate shero and you will hear about their personal life and career journey, choices and decisions which influenced them, and reflections from these experiences.
Our featured shero in this podcast is Stacy Simpson.
Welcome to the podcast – “Story-Pod with Nischala”. As part of this exclusive podcast, you can tune into stories with amazing people across the world. Through these stories, you will listen to ideas that matter, real-world insights, and positive inspiration.
As part of the series “The Shero Diaries”, our Chief Storyteller and Vice President, Nischala Murthy Kaushik talks with influential and powerful women leaders from across the world. In each episode, we profile a corporate shero and you will hear about their personal life and career journey, choices and decisions which influenced them, and reflections from these experiences.
Our featured shero in this podcast is Anita Mahon.
As part of the series “The Shero Diaries”, our Chief Storyteller and Vice President, Nischala Murthy Kaushik talks with influential and powerful women leaders from across the world.
Our featured shero in this podcast Allison Sagraves, Senior Vice President at M&T Bank
Welcome to the podcast – “Story-Pod with Nischala”. As part of this exclusive podcast, you can tune into stories with amazing people across the world. Through these stories, you will listen to ideas that matter, real world insights and positive inspiration.
In this HFS podcast, HFS CEO & Chief Analyst, Phil Fersht discusses "Native Automation" with two IBM executives, Tom Ivory, Senior Partner, Global Leader, IBM Automation and Dr Rania Khalaf, Director, AI Platforms & Runtimes, IBM Research. The themes discussed range from "Extreme Automation" and the extent to which enterprises are becoming automation "Natives" to the importance of data, digital assistants and the future of work.
This episode of HFS Straight Talk podcast discusses the post-pandemic outlook for enterprise automation, gleaning insights from a recent HFS study produced in association with IBM entitled “The five automation “have-to-haves”— you won’t achieve your digital nirvana without them."
Our host, Reetika Fleming is joined by the author of the study, Elena Christopher, IBM automation software leader, Ed Lynch as well as one of the study’s enterprise participants, Andy Shapcott from Lloyds Banking Group.
Together they discuss how the pandemic took away the optionality of digital transformation and anointed the canon of automation technologies as the enablers of digital change. Key discussion points include:
· What was the pre-pandemic baseline for automation?
· How has the pandemic impacted enterprises’ digital transformation journeys and the role of automation?
· What can we do to make tangible progress in 2021 and beyond?
Panelists:
Elena Christopher, Senior Vice President Research, HFS
Andrew Shapcott, Product Owner - Intelligent Automation, Lloyds Banking Group
Ed Lynch, Vice President, Business Automation Software, IBM
Host:
Reetika Fleming, Vice President Research, HFS
Guests: Iain Mackay, CFO, GSK; Tiger Tyagarajan, President and CEO of Genpact; Phil Fersht, CEO and Chief Analyst, HFS; Host: Steve Dunkerley, HFS
In this episode, Iain Mackay, CFO of GSK, provides a brief update as to where the pharmaceutical giant is in developing a vaccine. He also highlights the looming logistical challenge for the industry in getting a vaccine to market. Phil Fersht, CEO and Chief Analyst, HFS then shares his views about the UK's track and trace programme and his concern about civil unrest in the USA. The three guests, including Tiger Tyagarajan, President and CEO, GENPACT, then discuss the future of work, which is followed by a discussion about the acceleration of enterprise digital transformation programmes. Iain Mackay, who as well as being the CFO of GSK is also the Chairman of the 100 Group's Financial Reporting Committee, next highlights the current challenges facing committee members and the growing importance of ESG and non financial information in in financial reporting. Tiger then explores the potential for enterprises to be able to achieve a continuous close in their finance operations before Phil Fersht closes the session with his thoughts about the role of finance in collapsing the front, middle and back office - into a OneOffice - the ultimate end state for business operations. Enjoy!
The Hitchhikers guide to "Cloud Native" provides a rich discussion on where clients really are on their cloud journey. It debunks both the marketing hype and the many misconceptions while providing practical guidance for successfully embarking on the journey toward Cloud Native.
Host: Tom Reuner, SVP Research, HFS
Guest: Jamie Dobson, CEO, Container Solutions
This episode of HFS UNFILTERED is a conversation between two automation visionaries, Phil Fersht and Mihir Shukla. They discuss - the impact of the COVID-19 pandemic within the automation space and explore some of the most recent developments including - cloud delivery, digital assistants, discovery bots and the infusion of artificial intelligence.
Enjoy!
HFS UNFILTERED is a new series of podcasts that extracts a real and unfiltered view of business operations today and in the future. Watch or listen now, in order to be updated with the latest insights from senior HFS analysts and enterprise leaders.
In this episode of HFS UNFILTERED, host Steve Dunkerley is joined by HFS Chief Research Officer, Saurabh Gupta to explore the latest developments in enterprise blockchain / Distributed Ledger Technology (DLT) and where it is heading.
Our special guests are from companies who have already incorporated DLT as part of everyday operations:
First of all, Mariana Gomez de Villa, Program Director Distributed Ledger Technology at ING
While ING has gone live with its commodity trade finance operations underpinned by Quorum via the Komgo network the bank has been involved with 44 POCs and 8 live pilots harnessing a number of different DLT platforms for various applications.
Secondly, Rohit Amberker, Director of Finance, Microsoft
Microsoft’s gaming division, X-Box, has implemented Quorum DLT via Azure Managed Services in order to manage royalty payments for the game publishing community.
The topics discussed include:
· Why DLT is not more mainstream
· DLT’s relationship with ERP
· The impact that can be achieved when combining emerging technologies
· Which DLT platform will win in the end
· DeFi, bullet proofs and zero knowledge based proofs