Workplace Makers Podcast: Recent Episodes
Transformed Teams
The Workplace Makers podcast features conversations about reimagining, reinventing and transforming the workplace.
Nina Fountain, Workplace Strategist, talks with local and international experts and professionals about how to make the workplace an attractive place to be, where people are happier and more productive.
Conversations on the podcast are wide-ranging, covering all the areas that contribute to workplace making - ways of working, workspace design, transformation, technology, human-centred design, program and project management and the future of the office.
What's the connection between space and memory? Dr. Oliver Baumann has spent some time studying the intricate relationship between space and psychology, including memory.
Doing so led him to an interest in the effect of space on creativity, wellbeing and productivity.
In research just published, a clear link has been established between the shape of a workspace and the creativity that people can experience there. Round rooms make people more creative.
Utilising innovative methods like virtual reality (VR), he and his colleague systematically investigated how the shape of spaces influences subjective well-being, creative output, and physiological arousal. His findings reveal that rounded environments have the potential to foster collaboration and stimulate innovative thinking.
Practical applications of Dr. Baumann's insights extend to modern office settings, where round rooms serve as dedicated hubs for problem-solving and creative endeavours.
If you're a leader in an organisation striving to optimise your workspace, this conversation with Dr. Oliver Baumann promises to be both enlightening and transformative.
- Nina
Key moments
00:00:48 - Dr. Baumann discusses his transition from studying brain functions to investigating the effects of the built and natural environment on mood, behavior, and cognition.
00:01:53 - The evolutionary roots of spatial memory and its importance for survival
00:03:53 - Interior design goes beyond decoration, aiming to enhance well-being, minimise stress, and optimise productivity
00:05:55 - Dr. Baumann introduces his research on the impact of round rooms on creativity and the significant improvements observed in subjective well-being, creative output, and physiological arousal.
00:07:27 - Potential reasons for the positive effects of round rooms
00:10:01 - Practical applications of round room insights in modern offices, enhancing both individual and collaborative work processes.
00:14:29 - Examples of organisations implementing round rooms for creative thinking
00:15:41 - Potential limitations of round rooms, emphasising the importance of autonomy and functionality in space design
00:17:03 - The universal preference for round shapes
00:18:02 - Modern construction techniques and data-driven approaches can make round rooms more feasible and efficient.
00:19:48 - The importance of designing spaces that prioritize human comfort and well-being
00:22:39 - The significance of nature and organic shapes in creating human-centered spaces
00:23:00 - Some of Dr. Baumann's favourite food.
Resources and contact detailsPublished article [open access] - "The impact of room shape on affective states, heartrate, and creative output", K. Strachan-Regan and O. Baumann, 17 March 2024
Dr Oliver Baumann at Bond University
Find more episodes here: https://theworkspaceconnection.com/podcast
Workplace Makers is hosted and produced by Nina Fountain and team. To contact us about the podcast, email podcast@theworkspaceconnection.com
Connect with Nina on LinkedIn
Nina is the Founder and Workplace Strategist at The Workspace Connection. Follow the link to book a free consultation call >> https://www.theworkspaceconnection.com/information-call
Is it possible to redefine the concept of a workplace and build a more genuine, people-centred environment?
I had a refreshing conversation with Ben Whitehouse recently. Ben is the Chief Workplace and Sustainability Officer at the Civil Aviation Authority of New Zealand - this is the large regulatory body ensuring the smooth running of New Zealand’s aviation industry. No small task.
Ben is also a long-distance commuter (travelling two hours each way) and a lover of steak and cheese pies. But for this conversation, we focused on his role as a decision-maker leading workplace transformation.
Ben emphasised the importance of authentic leadership, as well as the connection between leadership and culture in building a desirable workplace.
At CAA the workplace is defined to include various locations such as offices and vehicles. They need to understand the needs of employees, and animals in their work, meaning that Ben's take on the workplace is rather innovative.
We talked about the tension between efficiency and experience - Ben sees this tension as an asset.
Ben's view on continual learning and data-driven decisions is that it is central to creating a great workplace: “If you think you're going to get it right, it's probably not going to be right. It's actually okay to try things… It's okay to push the technology and push the environment.”
I asked Ben whether there are any myths in how leaders see the workplace today - does he see any areas where people have blinkers on? He talked about working from home - I'll let you tune in to find out more.
Ben's concluding thoughts served as an inspiration to think big, push boundaries, and be unafraid to try new things in the modern workplace.
You'll be inspired by this one.
- Nina
Key moments
00:01:57 - Ben's thoughts around the contribution of his move from the UK to New Zealand to his current perspective
00:03:31 - Ben's executive role as a workplace decision maker and its effect on people and NZ travellers' experiences
00:04:55 - His views on authentic leadership and understanding the team
00:07:24 - Connections between leadership and culture; building a desirable workplace
00:11:20 - Ben's broad experience of the workplace, including offices, vehicles, and other business locations
00:12:16 - Employee needs, personalisation, and animal welfare
00:14:22 - The healthy tension between efficiency and workplace experience
00:15:28 - The concept of 'Just Culture' and importance of learning and data-driven decisions
00:17:30 - People-centred workplace discussions; challenges and barriers, including financial aspects
00:19:45 - Ben's insights on personalising workplace experience and small details leading to satisfaction
00:21:43 - Ben busts a myth about a key modern workplace stereotype
00:26:59 - Ben's concluding thoughts; inspiration to think big in the modern workplace and push boundaries
Connect with Ben Whitehouse on LinkedIn
Find more episodes here: https://theworkspaceconnection.com/podcast
Workplace Makers is hosted and produced by Nina Fountain and team. To contact us about the podcast, email podcast@theworkspaceconnection.com
Connect with Nina on LinkedIn
Nina is the Founder and Workplace Strategist at The Workspace Connection. Follow the link to book a free consultation call >> https://www.theworkspaceconnection.com/information-call
In the latest episode of the Workplace Makers podcast, we talk with John Baldoni, a distinguished luminary in the field of leadership and management.
Working with leaders during and pre- the hybrid world of work, John has come to see the need for 'grace,' especially in times of crisis. Grace is intentional acts of kindness, distinct from mere empathy or compassion. We talk about the difference this makes to a harmonious work environment and effective leadership.
It won't surprise you that we discuss community and belonging. John refers to these as a basic need, particularly when people are working in a hybrid workplace model.
John’s view is that the future of work will lean heavily on flexible, hybrid models. But he cites a word of warning, borrowing from Cali Williamson Yost, that one size does not fit all in workplace environments.
Given that hybrid creates complexities we’re not particularly used to dealing with, I particularly wanted to pick John’s brains on how leaders can collectively make sometimes unpopular decisions. He emphasised mutual respect and open communication.
If you're looking to get a further understanding of leadership in the hybrid working age, you'll find this a jaunt through some familiar concepts, with fresh insight.
-Nina
Key moments
- 00:01:41 - John talks about his transition from senior-level speechwriter to leadership expert.
- 00:04:47 - John dives into the concept of 'grace,' particularly its importance during crises.
- 00:06:34 - He clarifies the definition of grace, along with its role in leadership, differentiating it from empathy and compassion.
- 00:09:41 - John discusses community and belonging, relating it to Maslow's hierarchy and how grace facilitates it
- 00:10:37 - We discuss building community in a hybrid workplace
- 00:11:09 - John opines that the future of work is hybrid, emphasising flexibility and citing Callie Williamson Yost's views.
- 00:14:20 - The topic moves to learning from mistakes and poor leadership in the workplace.
- 00:16:20 - John introduces ‘the dignity of work’, advocating for valuing employees for a better work environment.
- 00:17:12 - We discuss common employer mistakes in today's hybrid work model.
- 00:20:12 - John concludes by highlighting the importance of community and fair compensation in staff retention.
- 00:21:16 - Discussion on navigating unpopular decisions while maintaining workplace harmony.
- 00:23:43 - John advises on self-care for leaders, recommending mindfulness and exercise to fend off burnout.
- 00:28:08 - Tips on managing resistance to change are given, with a focus on open communication.
- 00:30:30 - The conversation ends with John discussing the impact and ethics of AI in the future workplace.
Connect with JohnJohn on X (previously Twitter) @JohnBaldoni
John on LinkedIn
John's website
Find more episodes here: https://theworkspaceconnection.com/podcast
Workplace Makers is hosted and produced by Nina Fountain and team. To contact us about the podcast, email podcast@theworkspaceconnection.com
Connect with Nina on LinkedIn
Nina is the Founder and Workplace Strategist at The Workspace Connection. Follow the link to book a free consultation call >> https://www.theworkspaceconnection.com/information-call
Online meetings, love them or hate them, have a central role in building cultures where engagement is at the heart. I've noticed a much greater focus on the details of excellent execution in online meeting facilitation.
On this podcast episode I had an illuminating conversation with Heather Levitt Martinez, change management expert and founder of TechHost Academy, about how to make these online meetings successful.
With Heather's unique insights as a visual practitioner-turned-online sessions specialist, it was great to dig into the core issues faced during virtual meetings. Heather talked about what distinguishes an approach that fosters engagement and productivity, and one that creates a 'fail' on these counts. Tactics included breaking groups into smaller units and giving quieter members a voice.
Heather outlined the pivotal role of a TechHost in ensuring smooth and inclusive meetings, from managing technology to facilitating diverse contributions.
We also dug into the tangible aspects of tech hosting - which platform is her favourite?
Heather underscored the significance of a strong organisational culture for creating the best meetings. Also the impact of leaders modelling the behaviours they wish to see.
You'll enjoy this episode if you're a leader trying to get your head around online meetings.
- Nina
Key moments
- 00:01:50 - Heather's journey from a visual practitioner to an online sessions expert, or 'TechHost'
- 00:04:00 - Heather highlights the necessity of creating efficient and equitable online experiences in virtual meetings
- 00:06:00 - We consider the importance of promoting equity in online meetings. Examples of how to do this include using breakout rooms and encouraging participation from all members.
- 00:09:00 - Heather explains the critical role of a TechHost in ensuring smooth and inclusive meetings.
- 00:11:00 - Practicalities of tech hosting, including necessary equipment, and Heather's preference for Zoom as a hosting platform.
- 00:13:00 - Heather discusses previous issues with MSTeams, now resolved.
- 00:14:00 - We discuss what happens when leaders model desired behaviours for successful meeting leadership.
- 00:15:00 - Heather talks about the significance of fostering a strong culture for running successful online meetings.
- 00:17:00 - Heather introduces her TechHost Academy
Connect with Heather
Heather's LinkedIn profile
TechHost Academy on YouTube
Let's Letter Together on Instagram
Resources mentioned in the show
TechHost Academy
The Horror of Online Meetings by Brian Tarallo
Find more episodes here: https://theworkspaceconnection.com/podcast
Workplace Makers is hosted and produced by Nina Fountain and team. To contact us about the podcast, email podcast@theworkspaceconnection.com
Connect with Nina on LinkedIn
Nina is the Founder and Workplace Strategist at The Workspace Connection. Follow the link to book a free consultation call >> https://www.theworkspaceconnection.com/information-call
I had the pleasure of discussing the evolving role of Facilities Management (FM) with Nathan McLean, an industry leader in Workplace Experience since his key role at Xero.
Nathan outlined a clear vision for a customer-centric approach to the workplace – FM has now grown beyond maintenance of buildings and utilities; it is now about nurturing a fulfilling workplace environment that can boost productivity and overall satisfaction.
We talked about how this works and what FM’ers can be doing:
- Collecting qualitative data through direct conversations and observations
- Gathering quantitative data through technology and sensors
- Ensuring effective communication and information dissemination
I am always fascinated by how people get interested in workplaces, and Nathan shared that he was profoundly influenced by his former colleagues, particularly one of his early managers.
We ducked into the realm of leadership and personal development to find out which thought leaders he would recommend and you’ll find his recommendations below.
Lastly, you might think that FM is operational mainly, but Nathan highlighted the necessity of clarity in an organisation’s workplace strategy for FM to be able to deliver in this environment.
Nathan brings a future-focused vision for facilities management, underpinned by a strong customer-centric ethos and a keen understanding of the dynamic nature of the workplace environment.
You’ll enjoy this conversation if you are considering whether FM is the right area to be supporting your workplace strategy.
– Nina
Key Moments
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00:01:45 - Nathan's journey with Xero, an NZ-based and international cloud-based accounting software company.
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00:02:40 - Nathan describes the challenges and excitement of building offices around the world for Xero.
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00:03:35 - Nathan discusses what Workplace Experience means to him, emphasising its wholistic nature and the importance of customer perception.
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00:05:00 - Nathan outlines the three spheres that make up a great Workplace Experience: physical space, technology, and people processes and culture.
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00:06:25 - Xero's focus on a human-centric approach and why it was significant to their workplace strategy.
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00:06:40 - Nathan describes why Xero invests in making life easier and more enjoyable for their people at work.
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00:07:30 - Nathan shares his personal motivations for being in the field and his philosophy of putting people first.
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00:08:35 - Nathan's decision to join Xero and the appeal of creating a new kind of workplace experience.
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00:09:40 - Physical space as a tool for productivity, engagement, and well-being.
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00:11:50 - The approach of many companies to reinvent their spaces to better serve staff who come in.
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00:12:45 - The importance of creating a space that doesn't just encourage people to come in, but also removes barriers for them, making the experience frictionless and exciting.
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00:13:00 The importance of leveraging technology to create a flexible, adaptive, and friction-free office space
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00:15:00 - The shift in people's attitudes towards the office and how facilities management needs to respond
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00:17:00 - Employers need to support t
Find more episodes here: https://theworkspaceconnection.com/podcast
Workplace Makers is hosted and produced by Nina Fountain and team. To contact us about the podcast, email podcast@theworkspaceconnection.com
Connect with Nina on LinkedIn
Nina is the Founder and Workplace Strategist at The Workspace Connection. Follow the link to book a free consultation call >> https://www.theworkspaceconnection.com/information-call
Is it possible to support neurodiverse people successfully in the workplace?
I spoke with Michelle Kershaw, independent and neurodiverse consultant and Culture Lead at Kiwibank, about what it's like to be neurodiverse and how workplaces can do better at making the workplace an attractive proposition for anyone neurodiverse, given10% of the workforce is neurodiverse.
In my experience, managing for the 'edges' takes care of a lot of use cases for the 'mainstream' or the 'middle', and ultimately results in a much happier cohort of building occupants. So it was a great treat to delve into Michelle's perspective and learn from her insights.
Michelle and I discussed the challenges faced by neurodiverse individuals in the workplace, including issues with noise and distractions. We talked about how flexible workspaces and quiet areas can benefit everyone, not just those who are neurodiverse.
Michelle suggested the use of individual booths and soundproof seating areas as well as lockers.
We discussed technology tools that could better support people, people and culture strategies and Michelle's collaboration with Remarkable Minds and CCS Corporation to create an effective way for people to communicate using image cards.
Any organisation that supports visual learning, rather than '300 page manuals' is miles ahead in attracting and retaining these star players, who bring their own incredible superpowers.
- Nina
— •Resources: — •Diversity Works: https://diversityworksnz.org.nz/ •Remarkable Minds: https://remarkableminds.org/ •CCS Cards: https://ccs.cards/ •Richard Branson on his dyslexia: https://www.nzherald.co.nz/lifestyle/richard-branson-talks-dyslexia-and-what-kids-like-him-really-need/7AJUKGXFBIROC3Z73NOWFCUUIY/ •World Economic Forum skills for the future https://www.weforum.org/agenda/2020/10/top-10-work-skills-of-tomorrow-how-long-it-takes-to-learn-them/ •Book: This is Dyxlexia by Kate Griggs - https://www.penguin.co.nz/books/this-is-dyslexia-9781529191844 •Book: The Gift of Dyslexia by Ronald D Davis - https://www.dyslexia.com/book/the-gift-of-dyslexia/ — Workplace Makers is hosted and produced by Nina Fountain and team. Nina is the Founder and Workplace Strategist at The Workspace Connection. To contact us, email info@theworkspaceconnection.com — Find more episodes here: https://theworkspaceconnection.com/podcast — Social media: — •Nina Fountain: https://www.linkedin.com/in/ninafountain/ •Michelle Kershaw: https://www.linkedin.com/in/michelle-kershaw-a6345313/ — Apply for an Information Call here - https://theworkspaceconnection/information-call
What's it like to be the CEO of a US$1.4 billion company? In this episode, we get a sneak peek. Shishir Mehrotra is the Co-CEO of Coda and a former Vice President at YouTube. He also sits on the board of Spotify. When we think about what companies like these create, we are focused on their products and services. However Shishir is focused on something else as well - another product, equally vital - the workplace experience created for his employees. Shishir has an interesting focus on the concept of 'rituals' in building a strong corporate culture. During the early days of the pandemic, he conducted a virtual dinner with leaders from notable tech firms like Slack, Pinterest, and Snowflake. The discussion aimed to understand and share the various rituals these leaders practised in their teams. What unfolded were three key revelations. We dig into these and understand why Shishir finds rituals so important. It's clear that to him, building a strong workplace experience isn't just about providing perks or creating a pleasant environment. It's about fostering a sense of community and shared experience, which is where the idea of rituals comes into play. I took the chance to pick Shishir's brains on the role of AI, since Coda has its own AI solutions. We also talked about the evolution of work towards being distributed, and how we can make sense of that by looking back at where humankind has come from. Shishir's insights are powerful for leaders of modern workplaces today. - Nina—Resources:—• Coda>> https://coda.io• Bing Gordon >> https://en.wikipedia.org/wiki/Bing_Gordon• Sapiens: A Brief History of Humankind - Yuval Noah Harari >> https://www.goodreads.com/book/show/23692271-sapiens• Ngorongoro Crater in Tanzania >> https://en.wikipedia.org/wiki/Ngorongoro_Conservation_Area#Ngorongoro_Crater• Dory and Pulse >> https://coda.io/@shishir/masters-of-scale-rituals/dory-and-pulse-2• The HIPPO Effect >> https://t2informatik.de/en/smartpedia/hippo-effect/• Coda AI >> https://coda.io/product/ai-alpha• ChatGPT >> https://openai.com/blog/chatgpt• Anjuli Mehrotra >> https://www.pinterest.nz/anjulimehrotra/• Join Shishir on his book writing journey by joining the Rituals of Great Teams Brains Trust >> https://coda.io/@shishir/join-the-rituals-of-great-teams-braintrust—Workplace Makers is hosted and produced by Nina Fountain and team. Nina is the Founder and Workplace Strategist at The Workspace Connection. Follow the link to book a free consultation call >> https://www.theworkspaceconnection.com/information-call—Find more episodes here: https://theworkspaceconnection.com/podcast—Social media:—• Nina Fountain: https://www.linkedin.com/in/ninafountain/• Shishir Mehrotra: https://www.linkedin.com/in/shishirmehrotra/• Coda: https://www.linkedin.com/company/codainc/—Apply for an Information Call here - https://theworkspaceconnection/information-call
Unleashing Creativity In Hybrid Teams With Elise Keith And Dave Mastronardi by The Workspace Connection
Leading Humans Well By Understanding Their Instincts With Andrew O'Keeffe by Transformed Teams
Vanessa Tanicien is an expert in cross-functional collaboration and strategy. She has facilitated 1000+ workshops, events, team-building activities, and strategy sessions for executives and teams.
When I first heard Vanessa speak, I was impressed with her ability to distill some of the core challenges of hybrid communication into bite-size concepts we can work with.
Vanessa had a bunch of practical insights for leaders, including these two key concepts:
Deblurring - how to remove confusion so that you and your team can stay aligned Email crafting for negativity bias - how to manage emails for the best outcome, once you're aware of how they come across
Leaders are potentially too drained and stressed to pay attention to these challenges and shape a positive response to hybrid work. Focusing on the right measures - lead measures vs. lag measures, can often yield better results for teams, and thereby reduce stress.
This episode is bound to interest you if you're looking to get a handle on the internal experience of communication in a hybrid world, and how that could be limiting the effectiveness of your leadership style at this time.
Three Top Moments That Matter For Collaborating When Hybrid With Nina Fountain by Transformed Teams
Most leaders of hybrid workplaces don't realise the inefficiencies created by hybrid, which are the reason project timelines stretch out, teams become siloed and frustration levels climb. Neil Calvert takes a fantastically useful approach to helping organisations change their systems and processes, including the way hybrid teams communicate and manage their information.
I thoroughly enjoyed having Neil on the podcast. He's a passionate advocate for more efficient ways of working, who didn't stop at seeing this huge need in organisations and businesses but co-created a tool that would help modern workplaces to deliver these efficiencies.
Workplace Makers Podcast | Season 3 Episode 2 | Five emerging traps for hybrid workplaces by Transformed Teams
James Dellow helps all kinds of businesses create human-centred workplaces. He has a particular interest in what happens when we don’t keep track of the knowledge we’re creating, using, adapting and working with in our organisations, and sees a particular issue with this in the hybrid world.
Workplace Makers Podcast | Season 2 Episode 5 | Resilience with Stew Darling by Transformed Teams
I stepped into the hot seat for this podcast to address an issue that many workplace leaders are living, day to day, week to week, and endless month after endless month at the moment. The trudgery of far too many meetings.
It seems important to do better for ourselves and our teams. We've heard it said, "You've only got one back". We've also only got one body, one life and one job.
I don't consider it OK that leaders and teams keep dragging themselves through the mud with meeting after meeting after endless meeting. We can do better.
And in fact, when we do better, incredible things happen. I share research in this podcast that is nothing short of incredible. You could achieve amazing things for your team by reducing the number of meetings they have.
In this episode I give a lot of detail about where to look to make improvements, and how to get started. Enjoy.
Managing a workplace these days can be downright confusing. Hybrid requires a delicate balance between needs and wants at three levels - the organisation, the team and the individual. Perhaps the most complex is the individual. Anyone who has had trouble understanding their partner knows how complex people can be.
Jessica Hall is the creator and Head of worksona™️, a workplace personas tool. She is uniquely positioned to talk to the potential for a more robust understanding of workplace behaviour.
I thoroughly enjoyed finding out why worksona™️ is the tool of choice for employers wanting to create a positive hybrid Workplace Experience.
I was curious to talk with Simon Lloyd-Evans to understand technology for hybrid workplaces through the eyes of a CIO. Simon is an experienced CIO, with over 30 years in IT and half of that as a CIO.
Despite what you might think, the CIO role is not mainly about technology. Simon explains how he teaches CIOs in training to think about the role, and the core skills they need to develop to be successful in the role.
Simon shares how technology in the workplace is evolving, from a CIO’s perspective - in terms of where companies are now investing and the problems they’re now solving.
We hear when technology is not a solution, and where companies should apply more rigour to arrive at real workplace technology solutions. We discuss the impact of technology on the engagement and commitment of key staff.
We discover that Simon has a unique talent linked with his engineering background.
Interior designers are not just glorified cushion shoppers. We bust this myth and find out how Anna Hill manages the design process for her corporate workplace clients. Anna is the Principal Interior Design Lead at well-known architecture firm Jasmax.
Anna shares the emerging post-pandemic trends in workspace and workplace design, to give listeners a clear idea of what should be changing in their workplaces.
We talk about why firms would use Interior Designers and Architects vs. creating their own designs. We talk about the contribution of workspaces to the company brand. We also discuss what clients are asking for now, and the new normal that is emerging.
This episode is a fun insight into the artistic and very practical world of Interior Design, to discover how to design for the future of hybrid workplaces.
Workplace Makers Episode Five - Innovation management in the workplace with Janet Sernack by Transformed Teams
Sanrdra Poelman is an international placemaker based in the Netherlands, with an exciting history of taking cities around the world from being hopeless to hotspot. She is a complete inspiration and as workplace makers, we have a lot to learn from her.
Take a listen as she outlines how she influences people from a range of interests to be inspired to make places, not just buildings.
The Workplace Makers podcast features conversations about reimagining, reinventing and transforming the workplace.
Nina Fountain, Workplace Strategist, talks with local and international experts and professionals about how to make the workplace an attractive place to be, where people are happier and more productive.
Conversations on the podcast are wide-ranging, covering all the areas that contribute to workplace making - ways of working, workspace design, transformation, technology, human-centred design, program and project management and the future of the office.
The Workplace Makers podcast features conversations about reimagining, reinventing and transforming the workplace.
Nina Fountain, Workplace Strategist, talks with local and international experts and professionals about how to make the workplace an attractive place to be, where people are happier and more productive.
Conversations on the podcast are wide-ranging, covering all the areas that contribute to workplace making - ways of working, workspace design, transformation, technology, human-centred design, program and project management and the future of the office.
The Workplace Makers podcast features conversations about reimagining, reinventing and transforming the workplace.
Nina Fountain, Workplace Strategist, talks with local and international experts and professionals about how to make the workplace an attractive place to be, where people are happier and more productive.
Conversations on the podcast are wide-ranging, covering all the areas that contribute to workplace making - ways of working, workspace design, transformation, technology, human-centred design, program and project management and the future of the office.