Virtual Learning Archives - Ken Okel: Recent Episodes
Ken Okel
These four ways to raise standards in your business are designed to have a big impact but not be too hard to accomplish. In our world, it’s important for businesses to continually focus on improvement. Otherwise, you’re likely getting worse and that could be caused by falling standards. These four ways to raise standards in [...]
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The top work-life balance challenges in 2025 can all be overcome with some clever strategies. Let’s face it, work-life balance is getting harder to achieve, and 2025 brings new challenges that professionals must navigate. In this episode of Bite-Sized Brilliance, we’ll break down the biggest obstacles affecting work-life balance and what you can do to [...]
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Leaders who may feel overwhelmed by unexpected change may want to create a bad news buffer in their business. This is a person who first receives any bad news from employees or the outside world. For the leader, this practice can save time and help reduce stress on the job. A bad news buffer can [...]
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A good professional skill sees you understand how to thank a business referral. Business referrals open the door to new opportunities to make money. To keep this valuable pipeline flowing, you need to show your appreciation in a memorable way. Some know exactly what to do, while others struggle to respond. Rather than worry, let’s [...]
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Leaders who want to maintain or improve productivity and retention should be aware of two ways bosses annoy employees. These aren’t quirks. Rather, they are bad leadership habits that, while disruptive, can be easily fixed. In this video, you’ll also learn an example of what you should do to empower your employees and ultimately make [...]
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Even the best leaders need to make sure they’re not getting worse on the job. Because over time, bad habits or giving up some of your good ones will start to hurt your performance. During this whole process, the leader may have no idea they are getting worse on the job. What if we could [...]
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While it’s easy to talk about how to improve teamwork in your business, do you know how to get started? Many leaders aspire to create an environment where colleagues are supportive of one another. This can improve productivity and retention. But often those dreams never come true because the everyday demands of running a business [...]
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Several barriers to self-care are holding back leaders and employees from reaching their potential. By not taking the time to prioritize well-being and happiness, they open the door to frustration and burnout. The funny thing is that many want to take better care of themselves but don’t know how to start. Why don’t we change [...]
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A lot of professionals struggle with how to handle complaints from colleagues about others. While you want to be a supportive person, you may feel frustrated by the situation. Does the other person want you to take action, listen sympathetically, or show them some tough love? These are all good strategies that you may need [...]
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In today’s world, bad first impressions can be costly for a business, so you may want to consider these three common customer service mistakes. While some may seem familiar, you need to realize not everyone may realize they’re doing things to turnoff customers. If you’re aware of these problems, then you can make sure they [...]
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These 3 ways to boost teamwork in your company are designed to be easily actionable. Teamwork is one of those qualities that can help a business grow and thrive. From retention to productivity, there are a lot of benefits. You don’t want to wait to start promoting this value and that’s why the suggestions are [...]
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If you learn your company has just been bought, then it’s understandable that you may feel some panic. Acquisitions can make you feel like the little fish that has just been eaten by a larger fish. And for many employees, news of a merger comes out of weeks of secrecy. But is worrying about the [...]
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If you’re struggling with an increasing workload, then you may want to use routines to empower your workday. You don’t want to have your time spent just reacting to the latest crisis. By creating some productive routines, you can add some much-needed structure to your day. These good habits can also include game-changing activities like [...]
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If you have a lot of stressed out Monday mornings at work, then you may need to add some strategy to the start of your week. Too often, the start of what you hope will be a productive time, becomes bogged down by lots of distractions. And some leaders may not know how to prioritize [...]
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A great team building question can open the door to improved employee engagement. The question we’re discussing today is easy to ask. However, the answer requires some thought. This great team building question can also help your business strengthen your hiring process because you’re going to get some great inside information you can hire with [...]
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As a leader, you must ask yourself if your business is ready for unexpected employee absences. Lots of things can take your valuable employees out of the office for an extended period of time. Can your business function effectively without them? If you’re not sure, then you need to follow a simple process that ensures [...]
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Even the most social professionals want to know how to network better at conferences. Networking is an important skill that opens the door to new ideas, additional connections, and peers who can support you outside your organization. At conferences, it’s not unusual to find a packed agenda, leaving some unsure when the best time is [...]
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If you can shortcut understanding with smart phrases, then you can improve your customer service and employee training. In business, your ability to clearly convey information will likely define your success. But are your words confusing or too hard to remember? What if you could speed up understanding through some creative wording? Enjoy a real [...]
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While you may feel your business provides excellent service, you should ask whether your customer experience needs a punch list. A punch list is often used in construction projects as a way to address small problems that need to be fixed before the project is complete. It’s all about uncovering some of the little details [...]
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A lot of successful leaders want to spend less time answering employee questions. It’s not that they don’t want to be helpful but they understand they only have so many productive hours in a day. Nonstop questions from employees can limit your potential. What if the key to having to spend less time answering employee [...]
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It’s guaranteed that things will go wrong at work but do you know how to empower yourself after a setback? It’s an important skill, as it opens the door to self-improvement. Often, when something bad happens, it’s easy to just consider the painful moments and want to move on from the disappointment. But that could [...]
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Some leaders make a big mistake when they don’t consider the cost of micromanagement. Sure, it’s important to make sure employees do things correctly. But if you’re providing a distracting and unwanted level of supervision, then you could be creating problems, instead of solving them. Let’s go over some of the common scenarios that see [...]
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A lot of businesses struggle with the question of whether you should DIY professional services. You have a need to get some new, specific task done and it’s tempting to try to do it yourself. But would the project be handled better if you hired an outsider who is an expert in that area? While [...]
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If you can embrace a new communication process, then you can master how to make a fast change at work. Businesses often find themselves needing to respond to new demands or market conditions. Your ability to get your team to do things differently is very important, especially if you need it done quickly. You need [...]
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The Easy Hike Earl chapter showcases a great example of why it’s important to understand client exceptions. Earl was a nature guide who mistakenly believed that everyone wanted to do the kind of hikes that he enjoyed. Others considered them to be nothing more than a guided, forced march. The Easy Hike Earl problem can [...]
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The Nickel and Dime Danny chapter gives you a funny look at the lengths some employees will take to get back at their employers. While my book, Get Better! provides positive lessons from unexpected mentors, I also thought it was important to share a few examples of what not to do. You may know a [...]
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The Escape Artist chapter provides a funny example of the lengths some leaders will go to, in order to avoid their quirky issues. This true story sees a new CEO deciding it’s better to use a fire escape to enter his office building, rather than risk having to make small talk with his employees. But [...]
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The Don’t be Afraid chapter of Get Better! provides a good message for high achievers, who may need to be pushed. Sometimes, when you’re really good, you stop growing professionally. Over time, that may limit you or cause you to fall behind others. Join me as we see how a symphony conductor uses the words, [...]
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The Watch Yourself Willie chapter provides an important lesson in approaching feedback, especially when it could be negative. It came from a top TV news executive. When it comes to feedback, often it’s easy to be resistant to the advice, even if we know it will steer us in the right direction. Why do we [...]
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The Don’t Open the Oven chapter provides an important lesson in avoiding micromanagement. It comes from a professional chef. In your world, you may feel like your employees need some additional supervision but could that looking over their shoulders actually affect their performance? What’s a better way to handle this situation? Find out more in [...]
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The Beautiful Is Hard chapter of my new book, Get Better!, is about embracing higher standards when you may be tempted to take some shortcuts. This lesson takes place in a ballet dance studio, when some talented performers are getting some tough love about making it to the next level. It's an important training lesson [...]
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The Get To Tomorrow chapter of my new book, Get Better!, is about making it through challenging days at work. Tough times are a part of business but you need to keep them in perspective, especially when you are chasing a long-term goal. During these moments, it’s tempting to give up or become disengaged. With [...]
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The Frustration Is a Choice chapter of my new book, Get Better!, is about finding a positive way to deal with disappointment at work. You’ll meet a professional ballet dancer, who is at the top of her game, but doesn’t always get the leading roles in productions. Is it possible to channel that frustration into [...]
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The 20 Pushups Pat chapter of my new book, Get Better!, is all about setting higher standards in your life. You’ll meet the man in charge of a detention center work crew and see how he uses tough love to teach the young people an important lesson. As you may guess, it involves pushups. Sometimes, [...]
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The Amanda the Author chapter of my new book, Get Better!, is all about committing to a goal. Most of us have things we want to do but often those dreams never come true. Something just gets in the way. Amanda the Author wanted to write a novel but had to figure out how to [...]
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The Dennis Decision chapter, of my new book Get Better!, highlights how random factors may play an important role in our professional lives. Dennis is a man who decided to work at the same place, for more than 30 years, based on something he saw in the company’s parking lot. In today’s world, you may [...]
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In my book, Get Better!, you meet Katie the custodian and find out how she approached her job in a very different way. Her story is about the power of innovation in a business. This is an important example of how innovation can come from any level of an organization. But in order for that [...]
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It’s smart for leaders to understand change at work. Because there’s a good chance something you’re doing, no longer works as well as it once did. This is no one’s fault. It’s simply a product of progress. Can you step back and take a critical look at your business and decide if you’ve fallen behind [...]
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An important business lesson is that activity may not equal progress at work. This is especially important in organizations where productivity seems to be falling. It’s possible employees are keeping busy all day but accomplishing very little. For some leaders that’s a big surprise. Hopefully, understanding how activity may not equal progress at work, will [...]
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When your business needs to make a big change, don’t make this policy change mistake. It’s easy to think of doing things, in a new way, as a one time switch. But employees often need little reminders or course corrections to make sure they continue doing things the new and hopefully improved way. The old [...]
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A common management team building mistake happens when there is conflict between two departments, in the same business. A leader decides the best way to resolve the issues is to get both sides together to talk things out. While this sounds reasonable, if both sides aren’t prepared properly for the session, the situation could get [...]
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If you’ve ever struggled in school or not studied enough, then you my have asked the question, “Will this be on the test?" Beware! Today in the world of business, it’s a question that’s still worth considering. Because how you respond to information that may seem worthless may play a big role in your success. [...]
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Whether you’re connecting with customers or employees, you’ll likely benefit from this webinar presentation tip. Over the past few years, webinars, covering things like training or sales, have become a more accepted form of communication. You may be comfortable with the buttons and settings but you may be hurting yourself with some presentation mistakes. While [...]
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If you’ve ever worked in business, then you may have wondered whether you should fire your customers. While customers make everything possible, some of them can be overly demanding, which can hurt your focus. And sometimes their bad behavior costs you more than they are worth. But should you fire your customers if you want [...]
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While you may know you need extra help at work, do you know when to hire a freelancer? They can save you a lot of time and take on some of the work that you and your team may not like performing. But a freelancer does represent an addition cost. How can you know if [...]
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It’s possible that mixed messages at work could be acting like sales repellent for your customers. This can easily happen when the customer experience is defined in ways you did not expect. And sometimes it’s about negative interactions. No matter how much you spend on branding and marketing, little actions by your team members could [...]
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If your business is struggling with change, then you should ask yourself if you are a good times leader at work. This kind of person does very well when the stakes are low and there aren’t many challenges on the horizon. But if the business environment changes, suddenly your skills may not match the demands [...]
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“Should we make a change?” That’s a phrase business leaders have asked themselves for decades. Maybe you’ve said it before. You feel that something: a person, a process, or a provider agreement isn’t working as well as it has in the past. But you’re nervous about making a change. What should you do? While not [...]
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Leaders need to understand that their day-to-day actions can hurt team culture. These can be simple little things that some might call, shortcuts. However, these acts do break the rules of your organization and don’t think that your actions are going unseen. And when a bad habit becomes business as usual, you could hurt team [...]
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Are a good listener at work? When asked this question most business professionals will probably say, “Yes, of course,” while a room of employees may be shaking their heads to suggest otherwise. Listening is a skill that we understand and appreciate but one that can be difficult to practice during busy times. Eventually, it becomes [...]
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If you feel like your organization is not focused on the right things, then ask employees what word describes your business in 2023. It’s a simple exercise that can let you know the current state of perceptions and priorities. The question can also serve as a call to action to change. And it may reveal [...]
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To maximize productivity at work, you may want to improve your onboarding process. Otherwise, you may be hiring talented people but making it hard for them to be successful in your organization. And some businesses have great onboarding plans but fail when it comes to implementing their vision. In today’s world of hiring and retention [...]
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Have you ever wondered if you can make luck at work? This is especially true if you’ve lived through some frustrating days or have seen some important opportunities pass you by. From your point of view, some people seem to have been born lucky at work. Everything seems to go right for them. The good [...]
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No matter your experience level, it’s important to learn how to find little victories during challenging times at work. There will be days or even weeks when it feels like nothing is going right. Often, this is due to things outside your control. Unfortunately, professional success is a road that may see you encounter adversity. [...]
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It’s not unusual to find that talented professionals may struggle with networking. It can be awkward trying to showcase yourself, while also learning about the other person. What if there was a simple question that you could ask, during these moments, that could make the process more fun and engaging. Plus, it may help set [...]
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In business, it’s important to understand trade-offs. Very often, circumstances are never all good or all bad. They fall somewhere in between. Understanding the difference is important, as you may find yourself in a situation, where you may be tempted to make a quick decision, without knowing all the factors. It can lead to some [...]
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Whether it’s customer service or employee relations, it’s important to demonstrate gestures of respect. These are small acts you do that say a lot, without any words being said. Ideally, these gestures of respect become automatic and a valued part of your business culture. But sometimes they are forgotten. It can happen easily, when people [...]
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If you’re concerned about your business falling behind the competition, then make sure you don’t overpay for average. This can happen when standards start to fall over time and you keep accepting them. You may have worked with someone or received goods and services, in the past, where everything was fine. But some time has [...]
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Whether you’re networking or just catching up with a colleague, it’s smart to ask about a tough lesson. This is an excellent conversation starter, as many people will have a pretty engaging answer. Even if they don’t, when you ask about a tough lesson, you also have the chance to share your experiences. This kind [...]
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It’s not negative to imagine your worst case scenario at work. This practice is like preventative maintenance for your car. While you don’t expect something to go wrong, right away, it’s smart to think about what could happen. Because in business, things can change quickly, whether it’s staffing, suppliers, or market changes. Do you want [...]
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Before you judge someone at work, you need to step back from the situation. Because sometimes your first response to their actions or comments may be unfairly negative. It turns out you are missing some key information that would change your perspective of the situation. While you can’t know everything, shouldn’t you reserve judgement until [...]
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While you may be very busy at work, do take some time to thank your mentors. These are the people who have helped you along the way and probably have played a major role in your career success. Don’t think of this as a one-way transaction. Because when you thank your mentors, you may be [...]
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Leaders of successful businesses realize the value of looking back. While it’s important to understand today’s challenges and tomorrow’s opportunities, don’t forget your past accomplishments. In them, you may find values like pride and inspiration. And there’s a good chance that something you did in the past, could help you with some of today’s challenges. [...]
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In a world that loves shortcuts and hacks, it’s important to acknowledge that beautiful work is hard. Excellence has to be earned every day and that may may require an extra level of focus and attention from your team. This is an important message to embrace and one that needs to be repeatedly communicated to [...]
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Your business needs an after-hours communication strategy. At a time when employees are concerned about work-life balance, you can’t leave this policy to chance. Because there may be a situation where some people are expected to respond to messages at all hours of the day, while others get to enjoy their free time. That’s a [...]
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During busy times at work, it can be easy to forget how to help your customers. It’s when you’re anticipating their needs and acting on them, without even being asked. The same principle can apply to your colleagues too. And whether you’re a customer or a coworker, don’t you appreciate it when others look at [...]
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Do you have the courage to embrace self-improvement? Because in today’s world, yesterday’s standards may no longer get you the results you need. Your ability to get better, on the job, is an important skill. Are you going to embrace self-improvement or are you hoping it just happens by chance? Need inspiration? Consider the story [...]
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If you’re concerned about sales and customer service, then you need to call your business. This gives you the invaluable perspective of the outsider. It’s easy to underestimate the impact of endless phone prompts or outdated messaging on your phone system. The trap is spending a lot of time when these things are created, then [...]
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If you don’t know your top priorities at work, then you may find yourself accomplishing a disappointing amount on the job. Understanding the most important things you need to do is a key indicator of success. At a time when retention is low and hiring is slow, overworked professionals may find they’re having to perform [...]
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If you’re a leader, you need to consider what’s missing in employee feedback. This is especially important if you feel like the constructive comments you make are not producing any changes. While you may feel like your words are pure gold, something in your communication process may be letting you down. As a result, bad [...]
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If you look closely at your business, you may find a great source of innovation. You’re concerned about discovering new ideas that will propel you to future success. But where do you find them and will they fit your business? You may be surprised to learn the most creative new ideas may come from some [...]
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If you feel drowsy all day and can’t perform as well as you used to, then you should wake up for this easy tip for more sleep. A lack of sleep is an ongoing problem in the United States, according to the Casper-Gallup Sate of Sleep in America 2022 Report. Even those who are disciplined [...]
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If you need better guidance at work, then you should listen to your own advice. I’m guessing that you happily share your wisdom with others, who may be facing challenges. But when it comes time to act on your own problems, do you hesitate, doubt yourself, or keep looking for the perfect solution? This is [...]
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These 5 tips for attending a conference are designed to maximize your time, networking, and learning at your next industry event. As a keynote speaker, I’m at a lot of conferences, conventions, and annual meetings. I’ve seen how some gain a tremendous amount from these events, while others feel like they are a questionable use [...]
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Just because you’re in charge at work doesn’t mean you can’t commit some common leadership problem solving mistakes. Many of them are rooted in the fact that you’re very busy on the job and may want to get rid of issues as soon as possible. While that strategy may work on some days, certain problems [...]
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When it comes to challenges at work, you need to understand that professionals help you solve problems. These are people who are outside your organization but are really good at what you need help addressing. One one hand, it’s a no-brainer to reach out to them. On the other, you may question whether it’s worth [...]
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These three tips for work deadlines can energize a professional culture where productivity has fallen, unexpectedly. There’s a good chance you may be doing things that make it hard for people to accomplish your goals. As someone who spent a decade in TV news, I understand the importance of deadlines. It’s a skill that is [...]
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As a leader, how are you at correcting mistakes at work? Do you look at these situations as an opportunity to punish or a chance to improve? The difference may define your professional success in the future. While blame and shame may be tempting, you may want to step back and do some detective work. [...]
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Do you feel like you’re losing the fight to control the flow of info at work? This can happen when you become overwhelmed with information and lose track of what’s the best use of your time. Before long, you’re working through extremely busy days but you accomplish very little. Time is not an unlimited resource [...]
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In today’s hectic business world, you need to have some business success habits at work. These things can keep you focused on the job and prevent you from falling into some bad habits. Otherwise, you may find your business lacks focus, especially during times when it’s very important for people to perform at their best. [...]
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In today’s hectic business world, you need to know how to refocus at work. Otherwise, you may find every distraction breaks your concentration and robs you of your productive time. Understanding how to do this requires discipline but the strategic steps are easy to start. Take control of your focus in this episode of our [...]
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In a fast-changing work environment, you can learn to raise your standards in your business. This is especially important for your company culture, something you can control. It’s about little decisions that make a big difference in your workplace. Make a commitment to a stronger organization in this episode of our Quick Leadership Tips series. [...]
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At a time when may crave business innovation, don’t let your great ideas get away from you. This happens when you have a flash of insight, only to forget it later, during a busy day. Instead you need to have a system that allows you to capture your million dollar thoughts. While this sounds easy, [...]
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To keep your performance high on the job, you may want to follow some of these sleep tips for busy leaders. Simply getting a good night’s sleep can give you a big edge at work. But in today’s busy world, you may be shortchanging yourself. Before long, your performance on the job falls and you [...]
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Ready for some more time management tips for busy leaders? They are designed to help you perform at your best on the job. Get out of the habit of thinking that every minute is equal and any task can be performed at any time. Instead, take a more strategic approach to your workday. In this [...]
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You’ll likely enjoy more professional success if you can learn how to communicate better with your boss. This can save a lot of time and frustration for all parties. Often poor employee/supervisor relationships are rooted in poor communication. Let’s change the game with some actionable tips in this episode of our Quick Leadership Tips series. [...]
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If you can learn how to hold more productive meetings, then you’ll likely save time and even improve morale. A top complaint is that meetings take up too much time and they rarely result in any action or change. Let’s reinvent the meeting for a modern, busy world. In this episode of our Quick Leadership [...]
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Your employees need to be challenged in order to survive in a competitive business climate. Simply doing things the way you’ve always done them, may no longer lead you to success. Instead, you want to create a workplace culture where employees are looking to grow professionally, while at the same time boosting your bottom line. [...]
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More and more people want to know how to improve work-life balance at home. In a fast-changing, pressure packed world, work can start to invade your time away from the job. How can you protect your time away from work? Ken Okel has surveyed leaders and found they often follow one of four strategies. In [...]
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During challenging times, it’s important for leaders to understand how to communicate change to employees. Otherwise, it will be hard to get people to embrace new ways to do things. If a change seems arbitrary, then it may not be followed. In this episode of our Quick Leadership Tips series, you’ll get some fun and [...]
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It’s important for people to learn how to share bad news at work. This is about understanding and respecting the power of information, even when it’s bad or disappointing. You want to have an employee culture where people are comfortable sharing all kinds of news. In this episode of our Quick Leadership Tips series, you’ll [...]
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Leaders can hold onto great people with these five employee retention strategies. During times of turnover, you want to make sure employees feel good about where they are, have a feeling of organizational direction, and believe they can still grow professionally in their position. But often, these things are lost during busy days. In this [...]
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