MSP Mindset with Damien Stevens: Recent Episodes
Damien Stevens
Welcome to MSP mindset with Damien Stevens, where we have real conversations with real MSPs who have real struggles. We dive deep into all things business, including marketing, culture, work-life balance, and more, all to help you grow your business, think differently, and get out of your comfort zone.
Ready to break free from limited vendor connectors? Check out the MSP Skills Repo and connect your entire stack to agentic AI:
➡️ https://compoundingteams.com/youtube
In this week's episode, Damien sits down with Mike Bramm to explore an AI-driven marketing engine that combines AI agents, automated outreach, content creation, lead enrichment, SEO monitoring, and workflow automation into one operating system. Mike isn't a developer or marketer—he's an MSP owner who solved a business problem by creating an AI team that helps him generate visibility, scale marketing, and spend more time growing the business instead of chasing vendors.
Connect more with Damien and Mike:
Damien - https://www.linkedin.com/in/dstevens
Mike - https://www.linkedin.com/in/mike-bramm/
📺 Watch on YT: https://www.youtube.com/@mspmindset
https://compoundingteams.com/?utm_source=msp_mindset&utm_medium=podcast&utm_campaign=Compounding_teams&utm_content=ad_read
Ready to break free from limited vendor connectors? Check out the MSP Skills Repo and connect your entire stack to agentic AI:
➡️ https://compoundingteams.com/youtube
In this week's episode, Ryan Barton, CIO at New Charter, shares what the MSP of the future actually looks like. After building and exiting his own MSP, Ryan founded an AI lab that was acquired by New Charter, where he now leads AI strategy across 35 operating companies and 1,500 employees. He breaks down why MSP economics are still 85-90% labor, how his lab built AI tooling years before the market caught up, and why the biggest barrier to AI adoption isn't technical, it's cultural. We also dig into agents as coworkers, why leaders can't delegate AI strategy, outcome-based pricing, and the two motions every MSP must win to survive the next decade.
Connect more with Damien and Ryan:
Damien - https://www.linkedin.com/in/dstevens/
Ryan - https://www.linkedin.com/in/ryanbarton-mstech/
📺 Watch on YT: https://www.youtube.com/@mspmindset
Ready to break free from limited vendor connectors? Check out the MSP Skills Repo and connect your entire stack to agentic AI: ➡️ https://compoundingteams.com/youtube
In this week's episode, Luis Alvarez shares about what it means to treat AI like a coworker, not a tool. He breaks down how his MSP is using an AI agent named Fred to assist with tickets, client communication, Microsoft Teams support, dispatch workflows, documentation, and technician enablement. We also explore the cultural side of AI adoption, why clients still value human relationships, and how AI may force MSPs to rethink pricing, efficiency, and outcomes-based business models.
Chapters:
0:00 - Intro
1:02 - Treating AI as a coworker
19:59 - How are people reacting on his team?
24:55 - How do you know if you're fast enough?
34:16 - How he got started with AI
39:58 - The cultural transformation
Connect more with Damien and Luis:
Damien - https://www.linkedin.com/in/dstevens/
Luis - https://www.linkedin.com/in/luismalvarez/
📺 Watch on YT: https://www.youtube.com/@mspmindset
Ready to break free from limited vendor connectors? Check out the MSP Skills Repo and connect your entire stack to agentic AI: ➡️ https://compoundingteams.com/youtubeThe MSP industry is entering a new era. MSP 3.0 is no longer about keeping servers patched, lights blinking, and tickets closed — it is about using AI, automation, and business intelligence to help clients drive real outcomes.In this week's episode, Gerry Miller, CEO of Cloudticity, comes on to unpack what the MSP 3.0 shift really means. He shares how Cloudticity moved from traditional managed services into an AI-powered operating model where QBRs are automated, customer risk signals surface before churn happens, and technology “disappears” so MSPs can focus on helping clients grow, improve margins, and serve their customers better.Chapters: 0:00 - Intro 1:22 - What they're doing with AI at his MSP 21:30 - His team's reaction 25:38 - The stages of learning AI 39:38 - What are MSPs missing right now? 50:56 - MSPs have to change culturally Connect more with Damien and Gerry: Damien - https://www.linkedin.com/in/dstevens/Gerry - https://www.linkedin.com/in/gerrymiller/📺 Watch on YT: https://www.youtube.com/@mspmindset
Ready to break free from limited vendor connectors? Check out the MSP Skills Repo and connect your entire stack to agentic AI: ➡️ https://compoundingteams.com
Most MSP owners believe growth requires more technicians, more managers, and more overhead. But what if the opposite were true? In this episode, Bryon Beilman (CEO of Iuvo) shares how his company achieved something almost unheard of in the MSP industry: reducing headcount from 37 employees to 24 while doubling revenue. Even more surprising, the team now has more capacity, less stress, and more freedom to focus on strategic work than ever before. And he's sharing the mindset, culture, and AI-driven operational changes that made it possible.
Chapters:
0:00 - Intro
1:17 - Focusing on what strategic for your clients
16:18 - What he's unlocked with AI after "chatting"
20:35 - How do I stay up-to-date?
28:44 - Doubling revenue with less employees
45:44 - How he takes AI to clients
Connect with Damien and Bryon:
Damien - https://www.linkedin.com/in/dstevens
Bryon - https://www.linkedin.com/in/bbeilman/
📺 Watch on YT: https://www.youtube.com/@mspmindset
Ready to break free from limited vendor connectors? Check out the MSP Skills Repo and connect your entire stack to agentic AI: ➡️ https://compoundingteams.com/youtube
In this week's episode, Shane Naugher, CEO of Innovative Automations, joins the show to unpack how he transformed his MSP experience into a new AI and automation business. He shares the hard lessons learned behind selling AI services, why project-based automation can destroy margins, how scope creep led to a 20x budget overrun, and why MSPs need to think beyond simply reselling vendor AI tools. We also dive into AI governance, recurring revenue models, automation ROI, internal team adoption, and why MSP owners need to lead from the front before their clients fall behind.
Chapters:
0:00 - Intro
0:57 - Starting an automation company
17:53 - Governance + Assessing what they need
23:52 - Figuring out the ROI
28:57 - How do you keep up?
33:00 - Getting hands on
36:39 - Dealing with AI overwhelm
39:00 - What are clients wanting?
44:16 - What was impossible before?
Connect more with Damien and Shane:
Damien - https://www.linkedin.com/in/dstevens/
Shane - https://www.linkedin.com/in/shanenaugher/
📺 Watch on YT: https://www.youtube.com/@mspmindset
In this week's episode, Matt Van Horn, creator of Last 30 Days, CLI Printing Press, and Agent Cookie, joins the show to unpack how AI agents are changing what non-engineers can build. Matt shares how he went from sales and business development to creating world-class agent tools, why CLIs may be the missing bridge between AI and real business systems, and how MSPs can start using agents to move faster, automate deeper, and build workflows that were previously impossible.
Connect with Damien and Matt:
Damien - https://www.linkedin.com/in/dstevens/
Matt - https://x.com/mvanhorn
🎙 Listen on audio:
Apple Podcast: https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779
Spotify: https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520 #msp #managedservices #managedserviceprovider
📺 Watch on YT: https://www.youtube.com/@mspmindset
Every Thursday, I build AI agents in Claude Code with other MSP owners. It’s live, free, and on screen. Join our next build ➡️ https://compoundingteams.com
In this episode, Damien talks with Laith Palawan, CEO of Orange Crew and founder of Bloom Logic, about why AI is becoming the next major differentiator for MSPs. Laith explains how every modern business is drowning in scattered data across email, tickets, phone calls, Teams, Zoom, CRM, QuickBooks, and documents — and why MSPs are uniquely positioned to help clients make sense of it all.
Laith shares how he built an AI company alongside his MSP, what he learned from trying to bring AI into the SMB market early, and why the future MSP opportunity may not be just fixing infrastructure, but becoming the trusted partner who connects data, intelligence, and business outcomes.
Chapters:
0:00 - Intro
2:22 - Getting started as an MSP
12:04 - Differentiating your MSP with AI
38:06 - Ways AI helps him understand business
45:00 - What is down the road?
Connect more with Damien and Laith:
Damien - https://www.linkedin.com/in/dstevens
Laith - https://www.linkedin.com/in/laith-pahlawan-26b93a/
📺 Watch on YT: https://www.youtube.com/@mspmindset
Every Thursday, I build AI agents in Claude Code with other MSP owners. It’s live, free, and on screen. Join our next build ➡️ https://compoundingteams.com/
In this week's episode, Damien sits down with Robert Burke, CEO of Core12 and founder of Sobo, to discuss how AI agents are changing the future of MSP operations. He shares how Core12 grew 62% last year and is trending above 68% this year by using AI agents to handle repetitive internal work that once required manual effort.
He shares their shift from traditional managed services to becoming a Managed Intelligence Provider — combining IT support, cybersecurity, compliance, and AI automation. For MSP owners who want better margins, less operational chaos, and a smarter way to scale, this episode shows where the industry is heading.
Chapters:
0:00 - Intro
01:11 - Results with AI and Soho
10:02 - What is managed intelligence
23:48 - What does MIP mean to him
32:32 - Where do I start with AI? (Culture first)
Connect more with Damien and Robert:
Damien - https://www.linkedin.com/in/dstevens
Robert - https://www.linkedin.com/in/robburkejr/
📺 Watch on YT: https://www.youtube.com/@mspmindset
Ready to build agents in your MSP? Join our build sessions todady ➡️ https://compoundingteams.com
In this week's episode, Damien sits down with Jon Salisbury, CEO at Nexigen, to talk about what 20 years of AI experimentation has taught him as an MSP leader. Jon explains why MSPs should stop thinking only in terms of tools and start focusing on use cases, governance, literacy, data quality, and culture. He also breaks down why “locking down” AI is not enough, and why creating a safe “Golden Road” may be the best way to reduce shadow AI and help clients adopt AI responsibly.
Chapters:
0:00 - Intro
1:41 - Getting started with AI
9:40 - Working on himself around AI
22:20 - How does this inform his MSP
29:53 - How do you help people with AI
36:10 - What he's excited about now
41:11 - How he leads his team
Connect more with Damien and Ben:
Damien - https://www.linkedin.com/in/dstevens
Jon - https://www.linkedin.com/in/jonsalisbury/
📺 Watch on YT: https://www.youtube.com/@mspmindset
Ready to build agents in your MSP? Join our build sessions today ➡️ https://compoundingteams.com
In this episode of MSP Mindset, we're joined by Ben Smoker, CEO of Sota, a top 10 MSP in the UK, about why Sota chose to dogfood AI internally before selling it to customers. Instead of leading with tools or rushing a new offer to market, Sota spent months testing AI across finance, HR, compliance, sales, service, and back-office workflows to understand what actually saves time, where governance matters, and how MSPs can create meaningful client outcomes with AI.
Chapters:
0:00 - Intro
2:43 - How they're thinking about AI
30:03 - AI shaming
44:58 - Culture around AI
Connect more with Damien and Ben:
Damien - https://www.linkedin.com/in/dstevens
Ben - https://www.linkedin.com/in/ben-smoker-a01b6389/
📺 Watch on YT: https://www.youtube.com/@mspmindset
Ready to build agents in your MSP? Join our build sessions today ➡️ https://compoundingteams.com
In this week's episode, Damien sits down with John Snyder, CEO of Net Friends, to unpack how he used AI to improve client reporting, reduce wasted scoping time, and increase project win rates from 47% to 65%. He shares how his team moved from reports nobody read to QBR-style insights that got clients responding within minutes, asking better questions, and requesting follow-up meetings.
Chapters:
0:00 - Intro
1:38 - What they're doing with AI currently
14:04 - His AI QBR reports that get real results
43:27 - AI and Security
Connect with Damien and John:
Damien - https://www.linkedin.com/in/dstevens
John - https://www.linkedin.com/in/johnsnyder-netfriends/
📺 Watch on YT: https://www.youtube.com/@mspmindset
What happens when an MSP goes all-in on automation first—and then layers in AI the right way? In this episode, Brian Luckey (CIO of Integris) reveals how his team scaled capacity exponentially, saving tens of thousands of hours, increasing profitability, and transforming how work gets done across the organization. If you’re still relying on traditional service models, this conversation will show you why the future belongs to MSPs who combine automation, clean data, and AI-driven workflows to do more with less.
Chapters:
0:00 - Intro
0:56 - Saving 35,000 hours
17:55 - Changes to the L1, L2, L3 model
29:22 - Why we need to be the enablers with AI
38:33 - Fear around AI
42:17 - Start with yourself first
52:28 - Future business models
57:15 - How do I move the needle?
59:37 - Where would he start today?
1:04:55 - Where is this going?
Connect with Damien and Brian:
Damien - https://www.linkedin.com/in/dstevens
Brian - https://www.linkedin.com/in/brian-luckey/
📺 Watch on YT: https://www.youtube.com/@mspmindset
msp #managedservices #managedserviceprovider
In this episode, Arlin Sorenson joins Damien to break down a harsh reality: most MSP owners are building jobs—not businesses. Drawing from decades of experience, scaling a $17M MSP, and working with thousands of owners through peer groups, Arlin explains why profitability, leadership, and mindset—not effort—determine whether you’ll ever get paid for your company.
Chapters:
0:00 - Intro
1:27 - Are you prepared for your exit?
13:58 - Growing his MSP
22:05 - Starting Peer Groups
25:23 - How farm life affected his business
31:40 - Bringing faith to work
49:50 - Advice to younger MSP owners
1:00:42 - Conclusion
Connect with Damien and Arlin:
Damien - https://www.linkedin.com/in/dstevens/
Arlin - https://www.linkedin.com/in/asorensen/
📺 Watch on YT: https://www.youtube.com/@mspmindset
In this episode, Dan breaks down exactly how he went from $1M to $55M in revenue, what actually changed at each stage of growth, and the hard decisions that made it possible—from firing clients to merging companies to bringing on private equity.
If you’re serious about scaling your MSP, this is a real-world blueprint. You’ll learn how to increase profitability, pay yourself properly, avoid burnout, and build a company that doesn’t depend entirely on you.
Chapters:
0:00 - Intro
1:24 - When burnout hit him
9:34 - Three way merger
42:53 - Prioritizing family
51:22 - Reaching 35% EBITDA at PC Miracles
1:15:18 - MSP Titan Questions
Connect more with Damien and Dan:
Damien - https://www.linkedin.com/in/dstevens/
Dan - https://www.linkedin.com/in/danizydorek/
📺 Watch on YT: https://www.youtube.com/@mspmindset
On this week's episode, Scott Breitman, President of Dymin Solutions, shares the brutal truth behind scaling an MSP: you can’t grow if you’re still the hero. From losing his entire team to rebuilding with stronger culture and systems, Scott reveals how stepping out of operations, enforcing core values, and making tough leadership decisions helped grow his MSP to $7M+.
Chapters:
0:00 - Intro
1:34 - Starting his business
10:40 - Transitioning to an MSP
22:48 - How they standardize
48:40 - What he'd do differently in business
57:57 - You gotta be all in
1:15:07 - MSP Titan Questions
Connect with Damien and Scott:
Damien - https://www.linkedin.com/in/dstevens
Scott - https://www.linkedin.com/in/scott-breitman-b38a524/
📺 Watch on YT: https://www.youtube.com/@mspmindset
What would you do if your business collapsed overnight… and your family was in danger?
In this week's episode, Roland shares how he went from running a 150-person tech company in Zimbabwe to fleeing political violence, rebuilding from scratch in the U.S., and ultimately scaling a successful MSP. From near-death experiences to closing deals in the ICU, his story of resilience and faith shows what it really takes to survive—and win—in business.
Chapters:
0:00 - Intro
1:17 - Losing everything and starting over in America
44:46 - Where he's at now
1:06:07 - MSP Titan Questions
Connect more with Damien and Roland:
Damien: https://www.linkedin.com/in/dstevens
Roland: https://www.linkedin.com/in/rolandparker/
📺 Watch on YT: https://www.youtube.com/@mspmindset
Running an MSP can feel exhausting when every client treats IT like a commodity. But when you find the right clients, something surprising happens: joy.
In this episode, Macr Mansfield, founder of Celera Networks, talks about a topic most MSP owners rarely discuss: the joy that comes from working with the right clients.
After more than two decades building and scaling his MSP, he explains how alignment with clients transforms the relationship from “the IT company” into a true strategic partner. Instead of chasing every referral, he shares how defining the right industries, understanding their technology depth, and creating strategic conversations helps MSPs find clients who truly value their expertise.
Chapters:
0:00 - Intro
1:35 - Finding the right fit customer
16:24 - Getting more of the right fit customers
29:11 - Strategic advisor for AI
42:15 - How to provide strategy for your clients
50:25 - MSP Titan Questions
Connect more with Damien and Marc:
Damien - https://www.linkedin.com/in/dstevens
Marc - https://www.linkedin.com/in/marcmansfield/
📺 Watch on YT: https://www.youtube.com/@mspmindset
In this episode, Damien sits down with Kevin, founder of ITPartners+ to unpack one of the most dramatic culture turnarounds in the MSP industry.
Kevin realized the culture inside his company had become toxic — so toxic that the only way forward was to fire every single employee and rebuild from scratch. That decision forced him to rethink leadership, hiring, culture, and what kind of company he wanted to build.
The result? Explosive growth from $3.5M to $14M, a mission-driven company culture, and a bold goal to invest $1 million per year into community impact.
Kevin also shares hard-earned lessons about escaping owner-led sales, building a real sales team, using acquisitions to scale faster, and why MSP owners must learn to get out of their own way.
Chapters:
0:00 - Intro
1:12 - Moving from break fix to MSP
4:35 - Learning his why/culture
17:00 - Setting larger goals
28:35 - How culture affects talent recruiting
31:21 - The biggest surprise from his culture turnaround
35:31 - How he's grown so quickly
44:22 - How they handle acquisitions
1:07:51 - MSP Titan Questions
Connect with Damien and Kevin:
Damien: https://www.linkedin.com/in/dstevens
Kevin: https://www.linkedin.com/in/kevin-damghani/
📺 Watch on YT: https://www.youtube.com/@mspmindset
Never recover alone at your MSP - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUv
Scott (CEO of Fidelis Northwest, Seattle) shares how he’s built uncommon employee retention (median tenure ~8.6 years) by hiring “diamonds in the rough,” designing a culture that protects time, and implementing a four-day (4x9) schedule without sacrificing service delivery. You’ll hear the practical hiring filters, scheduling mechanics, and leadership mindset that make it sustainable—plus Scott’s take on AI and what it means for the future of MSP talent pipelines.
Chapters:
0:00 - Intro
1:28 - Why he hires differently
21:17 - Culture and working 4 days a week
37:16 - the Marines and what that taught him about leadership
42:06 - Not letting business define you
53:19 - Scott's thoughts on AI
1:02:00 - MSP Titan Questions
Connect more with Damien and Scott:
Damien: https://www.linkedin.com/in/dstevens
Scott: https://www.linkedin.com/in/scott-wittstock/
📺 Watch on YT: https://www.youtube.com/@mspmindset
Never recover alone at your MSP - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUv
In this episode, Atul shares how bringing in a COO, implementing real SOPs, and redefining culture completely changed his MSP. From being lost in the weeds to building operational maturity, firing misaligned clients, and creating a team that runs without him, Atul shares what you can be doing now at your MSP to get yourself out of the weeks.
Chapters:
0:00 - Intro
1:17 - Starting his MSP and why niching was important
9:07 - Why MSPs aren't in competition
18:26 - Keeping talent in a competitive market
30:40 - Why getting a COO is important
35:16 - Starting Tech Degenerates and why it matters
54:11 - MSP Titan Questions
👉 Connect more with:
Damien - https://www.linkedin.com/in/dstevens
Atul - https://www.linkedin.com/in/abhagat/
🎙 Listen on audio:
Apple Podcast: https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779
Spotify: https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520
msp #managedservices #managedserviceprovider
Never recover alone - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUv
In this episode, John (CEO of Core Managed) breaks down how he scaled his MSP from 2 to 45 employees by leaning into QBRs (now TBRs), building a true vCIO process, standardizing aggressively, and investing 12–15% of MRR into strategic advisory. Instead of upselling during reviews, he focused on lifecycle management, proactive work, and retention — and the results snowballed.
If you want predictable growth, better engineers, lower chaos, and clients who stay for the long haul, this conversation is a must.
Chapters:
0:00 - Intro
1:42 - Starting his MSP
21:00 - Transitioning to managed services
26:03 - What does he attribute to his growth
33:27 - The Importance of QBRs and a VCIO
1:03:41 - Losing 6 people in one year
1:08:59 - MSP Titan Questions
Connect with Damien and Jon:
Damien - https://www.linkedin.com/in/dstevens
Jon - https://www.linkedin.com/in/jonwright3/
📺 Watch on YT: https://www.youtube.com/@mspmindset
Never recover alone - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUv
In this episode, Damien sits down with Hank Dallam, CEO of NetGain Technologies, to unpack how he's uniting legacy systems, decentralizing operations, and deep-rooting culture under one cohesive mission. From private equity pressures to rebuilding client success and leading through change, Hank shares leadership lessons beneficial for all MSPs.
Chapters:
0:00 - Intro
6:23 - Figuring out where they were as a company
15:52 - From leading a MSP of 30 to 110
21:45 - Leading people over 5 timezones
29:23 - PE doesn't have to be bad
40:19 - What AI is doing for them
52:22 - MSP Titan Questions
Connect more with Damien and Hank:
Damien: https://www.linkedin.com/in/dstevens
Hank: https://www.linkedin.com/in/hankdallam/
📺 Watch on YT: https://www.youtube.com/@mspmindset
Never recover alone - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUv
He built a $40M MSP with no funding—what’s his secret? Gray Mabry of iVenture Solutions reveals how he scaled his business from scratch into a thriving, culture-driven $40M MSP with 185 employees while taking no outside capital.
Chapters:
0:00 - Intro
1:15 - Starting his MSP
8:12 - How he grew to $40M
18:38 - Hiring and Culture
45:05 - Rewiring the reward system
48:40 - MSP Titan Questions
Connect more with Damien and Gray:
Damien: https://www.linkedin.com/in/dstevens
Gray: https://www.linkedin.com/in/graymabry/
📺 Watch on YT: https://www.youtube.com/@mspmindset
Never recover alone - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUv
Tired of wasting hours on interviews that go nowhere? Adrian, CEO of GAM Tech, was too — until he built a hiring system that filters 95% of applicants before they ever sit down for an interview.
In this episode, Adrian breaks down the exact tools, processes, and mindset that helped him grow one of North America’s fastest-scaling MSPs — adding 20+ people in just a few years without burning out his team or losing quality. If you’re drowning in bad resumes, wasting time on mis-hires, or struggling to build a high-performing team, this episode is for you.
Chapters:
0:00 - Intro
1:36 - Making hiring their super power
27:54 - How does he get so many applicants?
30:52 - Helping them get acclimated to the team
37:40 - How he's handling AI at his MSP
46:30 - What does he attribute to their growth
57:44 - MSP Titan Questions
Connect more with Damien and Adrian:
Damien - https://www.linkedin.com/in/dstevens/
Adrian - https://www.linkedin.com/in/adrianghira/
📺 Watch on YT: https://www.youtube.com/@mspmindset
Never recover alone - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUv
In this episode, host Damien Stevens interviews Elliot Edge, who made the bold leap from oil & gas engineer to MSP CEO. With no prior tech experience, Elliot acquired a small 8-person MSP doing $2M in revenue and scaled it to over $16M with 90+ employees through seven strategic acquisitions. Elliot shares the frameworks, mindset, and leadership lessons behind his success—including why he doesn’t cut staff, how he integrates lean manufacturing into IT services, and the one mistake most MSPs keep making.
Chapters:
0:00 - Intro
1:15 - Buying his first MSP and what he had to learn
21:48 - How did the team respond to his leadership?
30:55 - Handing 5 acquisitions in 26 months
44:28 - How he keeps clients after acquisition
56:00 - Why he doesn't use EOS
1:07:59 - MSP Titan Questions
Connect with Damien and Elliott:
Damien: https://www.linkedin.com/in/dstevens
Elliott: https://www.linkedin.com/in/brian-edge/
📺 Watch on YT: https://www.youtube.com/@mspmindset
Never recover alone - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUv
What if offshoring wasn’t just about saving your MSP money—but about transforming your team, your time, and your entire business?
In this powerful episode, Peter Bell shares how offshoring redefined everything inside his MSP. From reducing burnout to increasing profit margins, Peter proves that offshoring—done right—can change lives. With an average tenure of 17 years and a “profit-first” mindset (over MRR and ARR), this is a must-listen for growth-minded MSPs ready to scale while keeping their team happy and sane.
Chapters:
0:00 - Intro
1:25 - Starting his MSP
14:25 - Why MSPs often overlook profitability
23:38 - How offshoring completely changed his MSP
53:20 - Buying back his team
1:05:01 - MSP Titan Questions
Connect more with Damien and Peter:
Damien: https://www.linkedin.com/in/dstevens
Peter: https://www.linkedin.com/in/tgt-pete/
📺 Watch on YT: https://www.youtube.com/@mspmindset
Never recover alone - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUv
Is niching right for your MSP—or a recipe for regret? Jeff Borrello ran a successful, $9M MSP for decades as a generalist. Then, after 30 years in business, he made the bold decision to niche into manufacturing. What followed was hard-earned clarity, uncomfortable transitions, and surprising traction.
In this episode, Jeff walks us through the entire niching journey—from letting go of medical clients, selling off $1M in revenue, and choosing an industry they knew little about. Whether you’re niching now or thinking about it, this episode shows what it really looks like behind the scenes.
Chapters:
0:00 - Intro
1:09 - Starting his MSP
5:00 - Where they're at now
10:03 - How they grew to $9M
15:15 - Their decision to niche and what that's looked like
48:53 - The importance of culture at his MSP
58:12 - MSP Titan Questions
Connect more with Damien and Jeff:
Damien: https://www.linkedin.com/in/dstevens
Jeff: https://www.linkedin.com/company/andromeda-technology/
📺 Watch on YT: https://www.youtube.com/@mspmindset
Never recover alone again - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUv
10 to 15 sales meetings—every week? Hector Ortiz’s MSP is doing it, and he shares exactly how.
In this episode, we dive into Hector’s cold-call driven growth strategy that consistently delivers new logo business. From building a rock-solid lead list to hiring the right inside sales team, Hector breaks down how his company created a repeatable outbound system that converts. And he's doing it all in the ultra competitive NYC market... If you’re struggling with sales or relying too much on referrals, this episode is for you.
Chapters:
0:00 - Intro
1:17 - Starting Dega Systems
10:28 - Insane growth the past 4 years and how
25:23 - Standing out in a competitive market (NYC)
34:42 - Building the team
38:09 - Learning the importance of process
41:39 - The importance of their vertical
45:37 - MSP Titan Questions
Connect more with Damien and Hector:
Damien: https://www.linkedin.com/in/dstevens
Hector: https://www.linkedin.com/in/hector-ortiz-03998a/
📺 Watch on YT: https://www.youtube.com/@mspmindset
Daily File Verification, Done for You ►► https://bit.ly/4lh8HUv
He lost 75% of his business—and didn’t lay everyone off.
When a major contract was canceled with no warning, Joseph Bonanno’s MSP lost the majority of its revenue and was suddenly on the brink of collapse. But instead of giving up, Joseph doubled down on what mattered most: his people. He placed nearly every employee from the failed project, rebuilt his company with a culture-first focus, and came back stronger.
In this powerful and emotional episode, you’ll hear how Joseph transformed Archetype from a fast-scaling MSP into a resilient, value-driven company where culture comes first
Chapters:
0:00 - Intro
1:52 - Starting his business
10:33 - Learning to say "no"
17:35 - Changing up their hiring system
27:41 - Losing 75% of revenue
40:11 - Hiring great talent in a small town
51:55 - MSP Titan Questions
Connect more with Damien and Joseph:
Damien: https://www.linkedin.com/in/dstevens
Joseph: https://www.linkedin.com/in/josephwbonanno/
📺 Watch on YT: https://www.youtube.com/@mspmindset
Daily File Verification, Done for You ►► https://bit.ly/4lh8HUv
In this week's episode, Anthony Mangiluso, CEO of PCS, shares how he went from grinding for a decade to reach 10 employees to scaling his MSP to ~240—by building predictable revenue, delegating hard, and using unconventional “buy back time” moves like the "Tech Tank". And it didn't come easy... along the way, he lost roughly 40% of his revenue—and was able to build it back within a year.
Chapters:
0:00 - Intro
1:23 - Starting his MSP
9:44 - Going from 0 to 60 employees (2010-2018)
29:14 - Transitioning to managed services
37:31 - Going from 60 to 240 employees (2018-2024)-
59:59 - MSP Titan Questions
Connect with Damien and Anthony:
Damien: https://www.linkedin.com/in/dstevens
Anthony: https://www.linkedin.com/in/anthonymongeluzo/
📺 Watch on YT: https://www.youtube.com/@mspmindset
Daily File Verification, Done for You ►► https://bit.ly/4lh8HUv
Struggling to grow your MSP beyond referrals? Think you need to be a tech expert or have outside funding? In this episode of MSP Mindset, Dan Monk reveals how he scaled Fencecore from $1.5M to $10M in just two years—with no technical background, no funding, and no shortcuts. Discover how this self-funded MSP owner used cold calling, relationship selling, and scrappy hustle.
Chapters:
0:00 - Intro
1:25 - From accountant to successful MSP
20:08 - Going from $1.5M to $10M
33:58 - How he handled/managed people during their hyper growth
42:53 - The wall at $10M
47:50 - Learning to overcome struggles
55:05 - MSP Titan Questions
Connect more with Damien and Dan:
Damien: https://www.linkedin.com/in/dstevens
Dan: https://www.linkedin.com/in/dan-munk-39472439/
📺 Watch on YT: https://www.youtube.com/@mspmindset
Daily File Verification, Done for You ►► https://bit.ly/4lh8HUvMost MSPs say small markets limit growth. Jamie Branson proves otherwise. He built an $8 million MSP in Montana with no defined vertical and a team hired largely from the hospitality industry.In this episode, Jamie shares how customer experience, non-traditional hiring, and intentional culture building helped him attract 122 new logos in a single year. If you're struggling to scale your MSP in a "non-tier-one" market, this conversation will challenge everything you thought you knew.Chapters: 0:00 - Intro 1:11 - Getting started as an MSP 10:20 - What he attributes to their success33:20 - Culture & hiring people who actually care 58:52 - MSP Titan Questions Connect with Damien and Jayme: Damien: https://www.linkedin.com/in/dstevensJayme: https://www.linkedin.com/in/jayme-branson-55b0238/📺 Watch on YT: https://www.youtube.com/@mspmindset
Servosity: Daily file-level verification that catches corruption before disaster strikes: https://bit.ly/4lh8HUv
What do the top-performing MSPs have in common? For David Bennett, it boiled down to two things: obsessive standardization and learning the power of "no." After nearly burning out and almost tanking his company, David rebuilt by creating systems so dialed-in they could run without him—and reclaiming his life by setting boundaries and realigning his priorities.
In this episode, he reveals how you can simplify operations, reduce noise, and grow without burning out.
Chapters:
0:00 - Intro
1:33 - Getting started as an MSP
14:52 - His first year as owner and the unforeseen challenges
23:37 - Overcoming thinking small (it's all in process)
33:43 - What he attributes to his growth
53:27 - Learning to say "no"
1:06:26 - MSP Titan Questions
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
🤝 Connect with David: https://www.linkedin.com/in/davidhbennett/
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
Tired of babysitting backups? Servosity can help: https://bit.ly/4lh8HUv
Frank Cox's journey is unlike any other MSP you've heard. From addiction and broken family ties to buying a failing MSP and transforming it into a $5M powerhouse, Frank opens up about his raw, emotional transformation. This isn't just about growth metrics—it's about leadership, surrender, and rebuilding from rock bottom. If you're stuck at the $1M or $2M wall, Frank shares exactly how he broke through with team trust, peer groups, pricing changes, and EOS.
Chapters:
0:00 - Intro
1:50 - From addict to changed life
19:42 - Becoming an MSP owner
26:12 - How he completely turned around the business
41:36 - How he's doubled revenue in 2 years
1:04:52 - MSP Titan Questions
Connect with Damien and Frank:
Damien: https://www.linkedin.com/in/dstevens
Frank: https://www.linkedin.com/in/frank-cox-6b0912259/
📺 Watch on YT: https://www.youtube.com/@mspmindset
Spending too much time on backups? Then Servosity's co-managed backups are for you: https://bit.ly/4lh8HUv
In this episode, Greg Zolkos reveals how company culture became the driving force behind Atlas Professional Services’ rise to a $10M MSP. While many chase tools and tactics, Greg focused on building a workplace people didn’t want to leave—and clients noticed. From firing toxic clients to crafting a values-driven culture, this is a roadmap for any MSP owner who wants loyalty, longevity, and leadership.
Chapters:
0:00 - Intro
1:54 - Growing hit MSP
22:06 - How he learned to let go
29:40 - How he got to $10M
46:50 - Amazing client and employee retention
57:45 - What he considered in his exit
1:08:38 - MSP Titan Questions
Connect more with Damien and Greg:
Damien: https://www.linkedin.com/in/dstevens
Greg: https://www.linkedin.com/in/zolkos/
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
#msp #managedservices #managedserviceprovider
Say "no more" to babysitting backups, check out Servosity's co-managed backup services: https://bit.ly/4lh8HUv
In this week's episode, Michael Strong, co-founder of Blue Layer IT, reveals how he built one of the most quietly impressive MSPs in the country. No cold calls, no lead funnels, no crazy marketing—just long-term relationships, radical transparency, and a people-first culture that turned into serious momentum. His story is proof that your MSP's growth doesn't have to look like everyone else's (or involve annoying marketing tactics!).
Chapters:
0:00 - Intro
1:23 - How they've grown to 55 employees
26:44 - Why he hired a Chief Strategy Officer
40:44 - His why
53:05 - MSP Titan Questions
Connect more with Damien and Michael:
Damien: https://www.linkedin.com/in/dstevens
Michael: https://www.linkedin.com/in/michael-strong-2704135/
📺 Watch on YT: https://www.youtube.com/@mspmindset
Most MSPs are leaking margin without even knowing it. But one MSP flipped the script—and turned backups into a 70% margin revenue line.
Today's guest is Doug Lowenthal, CEO of MSP Fuel and former MSP owner, and he's sharing exactly how he did it.
This episode was recorded as a Live Q&A session titled How to Price Backups for Profit as a team effort between Servosity and MSP Fuel.
Servosity's Backup Process: https://servosity.com/backup-proces-playbook/
MSP Fuel: https://mspfuel.com/
Chapters:
0:00 - Why listen to Doug/his history
11:44 - His backup standard
16:23 - Understanding your costs around backup
28:13 - How to communicate value to your clients
➡️ Connect with Damien and Doug
LinkedIn: https://www.linkedin.com/in/dstevens/
LinkedIn: https://www.linkedin.com/in/douglowenthal/
Turn backups into a top profit driver, sign up for our Live Q&A ➡️ https://bit.ly/4924PD2
This MSP went from $2M to $17M with almost entirely on organic growth.
Jeff Gaines shares the bold, organic growth journey of Interlaced—from small MSP to one of the fastest-growing in the country. Learn how a clear niche, cultural discipline, and “systems thinking” transformed their trajectory.
Chapters:
0:00 - Intro
1:51 - Getting started at Interlaced
7:52 - Getting bought and working with PE
14:57 - How/Why they niched on startups
24:22 - How they grew from $2M to $17M
54:20 - His role at Lyra
58:45 - MSP Titan Questions
Connect more with Damien and Jeff:
Damien: https://www.linkedin.com/in/dstevens
Jeff: https://www.linkedin.com/in/jeffbgaines/
📺 Watch on YT: https://www.youtube.com/@mspmindset
Turn backups into a top profit driver, sign up for our Live Q&A ➡️ https://bit.ly/4924PD2
In this week’s episode, Jeff King shares how he grew his break fix IT company to 130 employees, landed massive government contracts, and still ended up deeply unhappy. What followed was a bold decision to let go of enterprise dreams, move away from break fix to being a true MSP, and slowly restructure to what they wanted, a smaller MSP focused on people and being happy, not just money (which they’re doing fine by the way!).
Chapter:
0:00 - Intro
1:21 - Growing a 130 employee break fix store
9:10 - Challenges that came from a large company
17:26 - Saying no to millions, misery, and break fix
41:55 - Growing the MSP part of the business
57:17 - MSP Titan Questions
Connect more with Damien and Jeffrey:
Damien: https://www.linkedin.com/in/dstevens
Jeffrey: https://www.linkedin.com/in/jeffrey-king-03b80b4/
📺 Watch on YT: https://www.youtube.com/@mspmindset
Turn backups into a top profit driver, sign up for our Live Q&A >>> https://bit.ly/4924PD2
In this week’s episode, Jeff King shares how he grew his break fix IT company to 130 employees, landed massive government contracts, and still ended up deeply unhappy. What followed was a bold decision to let go of enterprise dreams, move away from break fix to being a true MSP, and slowly restructure to what they wanted, a smaller MSP focused on people and being happy, not just money (which they’re doing fine by the way!).
Chapter:
0:00 - Intro
1:21 - Growing a 130 employee break fix store
9:10 - Challenges that came from a large company
17:26 - Saying no to millions, misery, and break fix
41:55 - Growing the MSP part of the business
57:17 - MSP Titan Questions
Connect more with Damien and Jeffrey:
Damien: https://www.linkedin.com/in/dstevens
Jeffrey: https://www.linkedin.com/in/jeffrey-king-03b80b4/
📺 Watch on YT: https://www.youtube.com/@mspmindset
What happens when your MSP’s biggest client walks overnight? Seann Moreno lived it. He first scaled past 30 employees by learning to let go—delegating, empowering, and getting out of the weeds. But there was a fatal flaw: one client made up almost all of the revenue. And when they pulled the plug, Seann went to –$400k profit trying to rebuild from the ground up. In this candid conversation, he breaks down exactly how he eventually stabilized, rebuilt smarter, and continued to let go like he did in the beginning—result: $600k profit within a few years.
Chapter:
0:00 - Intro
1:07 - Growing his MSP and learning to let go
32:07 - Losing his largest client
55:39 - Going from -$400k to $600k profit
1:06:31 - MSP Titan Questions
Connect with Damien and Seann:
Damien: https://www.linkedin.com/in/dstevens
Seann: https://www.linkedin.com/in/seann/
📺 Watch on YT: https://www.youtube.com/@mspmindset
Spending too much time on backups? Then Servosity's co-managed backups are for you: https://bit.ly/4lh8HUv
What do you do when you’ve spent over $100K on marketing… and have nothing to show for it? Robert Choynowski did just that—until he cracked the MSP growth code.
In this episode, Robert shares how his MSP, SeaGlass Technology, went from slow, mediocre growth to back-to-back years of 150%+ growth. After wasting a small fortune on four failed marketing firms, he finally shifted strategies, and then everything changed. If you’re stuck, overspending, or just feel like your growth has stalled, this conversation could be your roadmap.
Chapters:
0:00 - Intro
00:55 - Why his marketing didn't work and his pivot
24:24 - Claiming his niche and getting insane growth
36:23 - MSP Titan Questions
👉 Connect more with Damien and Robert:
Damien: https://www.linkedin.com/in/dstevens
Robert: https://www.linkedin.com/in/rchoynowski/
https://www.youtube.com/@mspmindset
Tired of babysitting backups? We're the only backup provider that tests everything for you: https://bit.ly/4lh8HUv
What happens when an MSP goes all-in on a hyper-specific niche most people would avoid? In this episode, we sit down with Chris McHale of SPK and Associates, who reveals how her MSP scaled to 30 employees by targeting a neglected business unit inside engineering companies. And the best part? Little competition.
Chris shares the tough leadership lessons she learned as a technical founder, how she avoided the commoditization trap, and why building domain expertise can unlock outsized growth and sticky clients.
Chapters:
0:00 - Intro
1:26 - Starting SPK and picking her niche
18:40 - Digging deeper into her niche
34:57 - How she differentiates today
1:01:48 - How does her niche affect hiring and culture?
1:09:43 - Co-managed and their vertical
1:13:22 - MSP Titan Questions
Connect more with Damien and Chris:
Damien: https://www.linkedin.com/in/dstevens
Chris: https://www.linkedin.com/in/chrismchalekling/
🎙 Listen on audio:
Apple Podcast: https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779
Spotify: https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520
msp #managedservices #managedserviceprovider
Servosity, when all fails, we make sure you can recover ➡️ https://bit.ly/4lh8HUv
What if process was your greatest sales tool? In this episode, Jason Caras, co-founder of IT Authorities, reveals how meticulous operations and a culture-first hiring approach helped him scale from bootstrapped beginnings to a $34M MSP. Discover how he transformed customer trust, team culture, and sales performance by making process the heart of the business.
Chapters:
0:00 - Intro
2:10 - What does he attribute to his success?
8:03 - Getting started with his MSP
27:53 - The genius way he differentiated
40:09 - How their process shaped hiring
1:04:49 - Exiting his MSP and mistake made prior
1:18:31 - MSP Titan Questions
Connect more with Damien and Jason:
Damien: https://www.linkedin.com/in/dstevens
Jason: https://www.linkedin.com/in/jasoncaras/
📺 Watch on YT: https://www.youtube.com/@mspmindset
On today's episode, Damien sits down with Peter Bell, CEO of Techno Global Team. With 1,000 staff across 12 countries and 300 MSP clients, Peter shares what’s really happening with AI, automation, and the future of tech support. From AI killing Level 2 roles to ethics battles over voice changing, this episode is packed with insights MSP owners need now.
Connect with Damien and Peter:
Damien: https://www.linkedin.com/in/dstevens
Peter: https://www.linkedin.com/in/techno-pete/
📺 Watch on YT: https://www.youtube.com/@mspmindset
Stop overlooking backups, let Servosity co-manage them with you: https://bit.ly/4lh8HUv
Glen Buehler, CEO of Oxygen Technologies, joins Damien on this week's show to share the real story behind one of the wildest MSP turnarounds ever. From $6M to $50M in just 3.5 years, 8 acquisitions, and every deal done self-funded. Glen opens up about how he finds undervalued MSPs, builds alignment with founders, and leads teams through culture-driven transformations that actually scale.
Chapters:
0:00 - Intro
1:21 - From $6M to $50M in 3 years with M&A
16:22 - How they've been so successful with M&A
1:10:31 - MSP Titan Questions
Connect with Damien and Glen:
Damien: https://www.linkedin.com/in/dstevens
Glen: https://www.linkedin.com/in/ghbuhler/
📺 Watch on YT: https://www.youtube.com/@mspmindset
Tired of babysitting backups? Servosity's co-managed backups puts your backup burden on them so you can focus on your business: https://bit.ly/4lh8HUv
Matt Lee—Senior Director of Security and Compliance at Pax8—sits down with Damien to unpack the future of MSPs. From AI risks to legal landmines in compliance, Matt brings the fire. He shares the brutal lessons from a $3 million ransomware attack and the uncomfortable truth about most MSPs’ inability to prove compliance. If you care about staying alive—and thriving—as an MSP, you can’t miss this one.
Connect with Damien and Matt:
Damien: https://www.linkedin.com/in/dstevens/
Matt: https://www.linkedin.com/in/cybermattlee/
📺 Watch on YT: https://www.youtube.com/@mspmindset
Tired of babysitting backups? We've got your back at Servosity: https://bit.ly/4lh8HUv
Feeling stuck at $1M in revenue?
Gene Reich was too — until he realized he was meant for more.
In this episode of MSP Mindset, Gene shares the journey from solo tech with a backpack in NYC to running a 30+ employee MSP and launching a SaaS company. He opens up about the identity crisis, the painful lessons, and the strategic mergers that transformed his business. If you’ve ever hit a wall in your MSP growth, this episode is your roadmap.
Chapters:
0:00 - Intro
1:26 - Starting his MSP
5:28 - Getting over the $1M hurdle
12:51 - Growing the company with a merger
29:00 - Growing outside of his MSP
52:00 - Conclusion
Connect with Damien and Gene:
Damien: https://www.linkedin.com/in/dstevens
Gene: https://www.linkedin.com/in/genereich/
📺 Watch on YT: https://www.youtube.com/@mspmindset
In this episode of MSP Mindset, Damien Stevens sits down with Chance Weaver, former MSP owner turned VP of AI Adoption at Pax8, to uncover the true revenue opportunity behind AI. This isn't about flipping on Copilot—it’s about becoming a trusted business consultant, building real automation, and generating measurable outcomes for clients.
Connect with Damien and Chance:
Damien:
Chance: https://www.linkedin.com/in/chanceweaver/
https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/@mspmindset
Lean more about how my robust backup process and secure your client’s data ►► https://bit.ly/4lh8HUv
Mike Jackson bought an MSP (one man shop) with zero tech background and scaled it into a Top 500 provider in less than 10 years. In this episode, Mike opens up about the bold choices that shaped his growth, including why he deleted all his spreadsheets, fired half his clients, and rebuilt culture from the ground up.
Chapters
0:00 Intro
1:01 - Starting his MSP
13:07 - Year one as an MSP
18:40 - Hitting the top 500 in 7 years
26:14 - Resetting Core Values
29:03 - Issues from their fast growth
34:10 - Culture wins and losses
47:03 - Engaging with the team during rapid growth
49:35 - MSP Titan Questions
Connect more with Damien and Mike:
https://www.linkedin.com/in/dstevens
https://www.linkedin.com/in/mike-jackson-1871711/
📺 Watch on YT: https://www.youtube.com/@mspmindset
What does it really take to go from zero to $2M in revenue in less than two years?
In this episode of MSP Mindset, Damien interviews Julian Gelfand, co-founder of Always Beyond, a Calgary-based MSP that’s scaling fast—without following the usual rules. Julian shares how he skipped the "build-as-you-go" method and launched with full infrastructure, strategic leadership, and a culture-first mindset that’s helping him smash growth ceilings most MSPs never break through.
Connect with Damien and Julian:
https://www.linkedin.com/in/dstevens
https://www.linkedin.com/in/julian-gelfand-13117a21/
📺 Watch on YT: https://www.youtube.com/@mspmindset
Servosity: rock solid backups done for you ➡️ https://bit.ly/43Gd3hI
What happens when a visionary tech founder has to throw out his own business model to grow? This episode with Matthew Held, CEO of Manawa Networks, is a brutally honest roadmap through business reinvention, founder separation, and the uphill battle to learn real sales.
Matthew shares the journey from a failed Uber-style IT model to building a proactive MSP that thrives on process and people. He opens up about the hard lessons, including parting ways with a longtime business partner, facing a sales function that wasn't producing, and how building structure was the only path to growth.
Chapters:
0:00 - Intro
1:23 - Starting Manawa
13:49 - Biggest challenge in the beginning
24:55 - What's working now + letting go of a partner
41:23 - What's next after losing your partner?
1:01:55 - MSP Titan Questions
Connect with Damien and Matthew:
https://www.linkedin.com/in/dstevens
https://www.linkedin.com/in/matthewheld/
📺 Watch on YT: https://www.youtube.com/@mspmindset
In this episode, John Snyder—CEO of a Top 500 MSP—explains why routine conversations with customers remain essential, and why if you're not doing this simple tasks, you'll lose. He also shares discovering that his sales team was pitching the wrong service, how he's learning to clarify his vision to curb “drift,” and what it's currently taking to implement EOS smoothly across the organization.
Time stamps:
0:00 - Intro
1:51 - How compliance unintentionally prepared them for Covid
14:33 - Staying focused on customers
27:26 - How do we drive value
41:41 - MSP Titan Questions
👉 CONNECT MORE WITH:
Damien: https://www.linkedin.com/in/dstevens
John: https://www.linkedin.com/in/johnsnyder-netfriends/
🎙 Listen on audio:
Apple Podcast: https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779
Spotify: https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520
msp #managedservices #managedserviceprovider
Tired of babysitting backups? Then it's time for backups done for you by Servosity - https://bit.ly/4lh8HUv
Feeling stalled while competitors surge ahead? Discover how Michael Goldstein, CEO of LAN Infotech, flipped the switch with his MSP—tripling marketing spend, doubling community reach, and future-proofing with AI.
Chapters:
0:00 - Intro
1:23 Burnout as a VAR & Pivot to MSP
6:18 Service Over Shiny Tech
10:26 Pricing Transparency & Relationships
24:32 Pandemic Pivot: Remote & Virtual Events
33:49 Marketing, Marketing, Marketing
44:54 AI & Copilot: First-Inning Opportunities
54:24 MSP Titan Questions
Connect with Damien and Michael:
Damien: https://www.linkedin.com/in/dstevens
Michael: https://www.linkedin.com/in/michaelagoldstein/
📺 Watch on YT: https://www.youtube.com/@mspmindset
What does it take to grow an MSP to $96M in under six years?
Maryann and Jason share the raw, real, and sometimes chaotic journey from launching their business with two people and two cell phones to becoming one of the fastest-growing MSPs in the country. Their story is packed with hard lessons, bold risks, and relentless focus on values, trust, and service. If you're an MSP owner or tech leader looking to scale, this episode is your blueprint.
Connect with Damien, Maryann, and Jason:
Damien: https://www.linkedin.com/in/dstevens
Maryann: https://www.linkedin.com/in/maryann-pagano-62293657/
Jason: https://www.linkedin.com/in/jason-caparoso-b8036114/
📺 Watch on YT: https://www.youtube.com/@mspmindset
Tired of babysitting backups? Learn more here about Servosity's co-managed service ➡️ https://bit.ly/4lh8HUv
In this week's episode, Damien digs into how Ben Debow, CEO of Fortified Data, scaled a niche, database-focused MSP to 50+ staff with near-zero turnover (accomplished this after one crucial hire), mid-market ($1 B+) clients and a culture that prizes unique abilities—all while having the time to start up a new SaaS business.
Chapters:
0:00 - Intro
1:23 - How he started Fortified Data
9:51 - Who's his ideal client?
13:02 - Embracing remote culture
14:41 - Culture - solving the turnover problem
26:44 - Culture - neurodivergent hires
44:40 - Freeing up his time by hiring a President
53:23 - Having an abundance mindset
1:02:04 - His SaaS company
1:10:41- MSP Titan Questions
Connect with Damien and Ben:
Damien: https://www.linkedin.com/in/dstevens
Ben: https://www.linkedin.com/in/bendebow/
📺 Watch on YT: https://www.youtube.com/@mspmindset
Tired of backups stealing your time? Try our co-managed approach where we handle monitoring, testing, and help with recovery. Want that for you MSP? Click here >>> https://bit.ly/43Gd3hI
Is your MSP stuck circling the same revenue ceiling? Greg Zimmerle smashed his by doubling sales in four years—all from a mindset shift. Live from Pax8 Beyond, Damien unpacks Greg’s step-by-step shift from “chaos operator” to high-growth CEO. If you’re an MSP owner hungry to scale past your current ceiling, this conversation is for you.
Connect with Damien: https://www.linkedin.com/in/dstevens
Connect with Greg: https://www.linkedin.com/in/greg-zimmerle/
📺 Watch on YT: https://www.youtube.com/@mspmindset
If 99% of your backups are recoverable, but 1% aren't... you're on thin ice. We can make sure you're 100% with our co-managed process: https://bit.ly/3X1L8ED
In this episode, Anderson Technologies’ Managing Partner Farica Chang reveals how she rocketed from $12-an-hour proofreader to co-owner, doubled headcount to 30, then weathered a brutal revenue cliff when two PE-backed clients pulled back. Hear the tactics, mistakes, and mindset shifts that kept her team—and culture—alive.
Chapters:
0:00 - Intro
1:14 - Getting into Anderson Technologies
8:00 - Her journey to becoming partner
22:30 - From 15 to 30 team members under her leadership
30:50 - Losing 50% of revenue from two clients
36:45 - Learning to let go and trust the team
55:03 - MSP Titan Questions
Connect with Damien and Farica:
Damien: https://www.linkedin.com/in/dstevens
Farica: https://www.linkedin.com/in/farica/
📺 Watch on YT: https://www.youtube.com/@mspmindset
MSPs stand on the edge of a once-in-a-generation profit boom—yet most will sleep right through it. Discover the exact shifts Jay McBain, Chief Analyst at Canalys, says are days away from reshaping your margins forever.
Live at Pax8 Beyond 2025, Jay joins host Damien Stevens to map the next 20-year tech era—agentic AI—plus the hidden $8.45 of services that trail every Microsoft cloud dollar. If you’ve ever wondered how to turn today’s SaaS chaos into tomorrow’s 300% multipliers, this episode is your playbook.
Connect more with Damien and Jay:
Damien: https://www.linkedin.com/in/dstevens
Jay: https://www.linkedin.com/in/jaymcbain/
📺 Watch on YT: https://www.youtube.com/@mspmindset
Co-managed backups: daily checks, immutable storage, full quarterly DRaaS testing — all done for you ►► https://bit.ly/3X1L8ED
Tired of feeling trapped in founder-led sales? Vince Gremillion scaled past the “no-man’s-land” every MSP dreads—while hitting 99% CSAT and out-maneuvering private equity threats. In this episode, Damien sits down with Vince, founder of Restech, to unpack the hard-won systems, culture shifts, and acquisition plays that propelled his MSP from a two-man shop to a 40-person powerhouse.
Chapters:
0:00 - Intro
1:07 - Starting Restech
10:00 - Being a Human focused business
13:17 - Enthusiasm vs Passion and finding the right people
18:58 - Teaching by modeling
25:12 - How do you stand out to potential clients?
28:10 - Building a business and personal life
31:44 - Hitting "no-man's land"
41:38 - Showing grace your team
45:50 - Dealing with loss
47:59 - Growing $1M ARR in one year
52:31 - How Restech is going about acquiring
55:37 - MSP Titan Questions
Connect more with Damien & Vince:
- Damien: https://www.linkedin.com/in/dstevens/
- Vince: https://www.linkedin.com/in/vincegremillion/
📺 Watch on YT: https://www.youtube.com/@mspmindset
Co-managed backups: daily checks, immutable storage, full quarterly DRaaS testing — all done for you ►► https://bit.ly/3X1L8ED
Want to know why most managed service providers never break the $5 million ceiling?
On today’s episode, Damien sits down live at Pax8 with Shawn Freeman, CEO of Impactful MSP and founder of a $5 million MSP which he sold in 2020. Shawn unpacks the mindset shifts, leadership upgrades, and pricing strategies that let him scale, cash out smart, and still create massive upside for his team. If you’re an MSP owner hungry for real strategy, this episode is your roadmap.
Connect more with Damien and Shawn:
Damien - https://www.linkedin.com/in/dstevens/
Shawn - https://www.linkedin.com/in/shawnfreeman-/
📺 Watch on YT: https://www.youtube.com/@mspmindset
Co-managed backups: daily checks, immutable storage, full quarterly DRaaS testing — all done for you ►► https://bit.ly/3X1L8ED
On today's episode, we have on Dan Shapero, President of TeamLogic IT, and we're focusing on scaling MSPs through a franchise model, the mindset and character of successful owners, and the operational systems TeamLogic uses to grow rapidly—launching 30 new MSP offices a year.
Key themes include:
➡️ The $500K–$1M “ticket trap” MSPs often face and how to overcome it
➡️ The importance of culture, process, and peer groups in building scalable MSPs
➡️ Hiring and leadership mistakes, and how Dan now emphasizes compassion and integrity
➡️ Security as the top ongoing challenge in protecting the MSP brand
➡️ Long-term trends like AI, cloud, and offshore labor changing the landscape
Chapters:
0:00 - Intro
2:14 - How Dan got to TeamLogic IT
5:00 - TeamLogic IT's size
7:41 - How they're starting 30 MSPs over the next year
15:40 - How to find owners and why culture matters
26:10 - Why peer groups are important to them
32:42 - Following the system
35:36 - What are some challenges he's faced?
41:33 - What are the challenges he sees MSPs facing?
54:08 - MSP Titan Questions
👉 Connect with Damien and Dan:
Damien - https://www.linkedin.com/in/dstevens
Dan - https://www.linkedin.com/in/danshapero/
📺 Watch on YT: https://www.youtube.com/@mspmindset
Co-managed backups: daily checks, immutable storage, full quarterly DRaaS testing — all done for you ►► https://bit.ly/3X1L8ED
What if the secret to scaling your MSP wasn't tech—but customer experience?
In this episode record at Pax8 Beyond, Justin Esgar, CEO of Virtua Consulting, drops a truth bomb: most MSPs fail at the one thing that matters most—hospitality. From spilled milk baby onesies to handwritten birthday cards, Justin walks us through how he's turning CX into a competitive advantage.
✅ Why Justin made “Unreasonable Hospitality” mandatory reading for his team
✅ How your P&L reveals budget for WOW moments
✅ Why zero-touch onboarding is killing your client experience
✅ The $0 gesture that makes you better than 70% of MSPs
✅ CX lessons MSPs must steal from Michelin-star restaurants
👉 CONNECT MORE WITH:
Damien: https://www.linkedin.com/in/dstevens
Justin: https://www.linkedin.com/in/justinesgar/
📺 Watch on YT: https://www.youtube.com/@mspmindset
Co-managed backups: daily checks, immutable storage, full quarterly DRaaS testing — all done for you ►► https://bit.ly/3X1L8ED
Would you call your MSP a “family”? Sumeet Sabharwal wouldn’t—and his brutal honesty helped him grow Netgain Technology into one of the top 11 MSPs in North America.
In this episode, Damian talks with Sumeet, CEO of Netgain Technology, about what it takes to scale a PE-backed MSP with real heart and high standards. From radically reshaping company culture to building a full SOC in-house, Sumeet shares lessons in leadership, focus, and execution that any growth-minded MSP needs to hear. Discover how Netgain grew its verticals by up to 36% and why talent, clarity, and accountability matter more than ever.
Chapters:
0:00 - Intro
2:18 - Sumeet joining Netgain as CEO backed by PE
11:33 - Brining in changes
24:07 - As a business, you aren't a family & handling a new team
37:28 - Building in their SOC
46:00 - What Sumeet attributes their growth to
48:30 - MSP Titan Questions
59:00 - What Netgain is doing with AI and why you should start now
Connect with Sumeet and Damien:
Damien: https://www.linkedin.com/in/dstevens
Sumeet: https://www.linkedin.com/in/ssabharwal/
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
Servosity's co-managed backups: daily checks, immutable storage, full quarterly DRaaS testing — all done for you ►► https://bit.ly/3X1L8ED
In this episode, FusionTek CEO Brian Miller reveals the gritty, self-funded strategy that took his MSP from a 1 man shop to a 100-employee powerhouse through four carefully targeted acquisitions and organic growth. We unpack how he spot-checks culture fit, the metrics he tracks before signing, and why an internship pipeline and AI tooling now power his next chapter of scale.
Connect with Damien and Brian:
Damien: https://www.linkedin.com/in/dstevens
Brian: https://www.linkedin.com/in/brianmillerfusiontek/
Special thanks to Pax8 for letting us record live at Pax8 Beyond in Denver! https://www.pax8.com/en-us/
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
Learn more about how my robust backup process can secure your client’s data ►► https://bit.ly/3X1L8ED
Keith Willis of ECX Systems built a fast-growing MSP by doing things differently—putting his family first, cutting out high-stress clients, and redefining what MSP sales should look like. In this episode, Keith shares exactly how he built a business that gave him time, peace, and profit.
Chapters:
0:00 - Intro
2:00 - Building a Family-First MSP
9:50 - Intentional business building
28:40 - Being intentional with family and business
39:50 - How to properly handle sales at an MSP -
52:16 - Being the MSP for MSPs
1:06:11 - MSP Titan Questions
👉 Connect more with:
Damien: https://www.linkedin.com/in/dstevens
Keith: https://www.linkedin.com/in/taloncc/
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
Learn more about how my robust backup process and secure your client’s data ►► https://bit.ly/3X1L8ED
In this episode, Damien interviews Karen Schell and Melissa Bryant, outgoing and incoming presidents of DP Solutions. Both rose from the trenches of customer-facing roles to lead a thriving MSP with nearly 80 employees. Their journey is full of hard lessons, from choosing to walk away from a major deal that didn’t align with company values, to surviving and thriving after a catastrophic RMM failure that wiped thousands of machines.
Here's some of what we discuss:
✅ How customer service experience can translate into effective leadership
✅ The pivotal decision to walk away from a misaligned large client
✅ How a disaster involving 4,000 wiped OSs unified their team
✅ The mindset that helped them grow from 50 to 78 employees without acquisitions
✅ Why unreasonable hospitality is their growth lever going forward
Chapters:
0:00 - Intro
1:39 - Karen's path to President of DP
6:55 - Melissa's journey to President of DP
14:45 - Evolving through the roles
20:18 - Growing through acquisitions and what they learned
33:29 - Their worst day and what they learned from it
49:22 - How they're growing organically
1:01:03 - Having clients for 30 years
1:04:51 - Why don't we see more women led MSPs?
1:12:32 - MSP Titan Questions
👉 Connect more with Damien, Karen, and Meslissa:
Damien: https://www.linkedin.com/in/dstevens
Karen: https://www.linkedin.com/in/karynschell/
Melissa: https://www.linkedin.com/in/melissabryant5/
🎙 Listen on audio:
Apple Podcast: https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779
Spotify: https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520
msp #managedservices #managedserviceprovider
Learn more about how my robust backup process can secure your client’s data ►► https://bit.ly/3X1L8ED
Niching your MSP sounds great in theory—but what happens when it means turning away revenue, firing clients, and rebuilding your stack from scratch?
Vinod Paul, President of Managed Services at Align, did exactly that. In this episode, he unpacks the real cost—and real payoff—of going all-in on a single vertical. Learn how his team scaled to 210 staff, ranked #31 on the MSP 501, and did it all without acquisitions or outside capital.
Chapters:
0:00 - Intro
1:28 - How he got to Align
10:38 - Making the bet on automation
14:57 - What does he attribute to their rapid growth?
18:00 - Challenges in niching and having hard conversations
22:04 - The vision to buy into niching
27:36 - What you should do when niching
32:03 - Will they do any m&a?
34:55 - How far out they plan
39:43 - Vinod's thoughts on AI
44:33 - MSP Titan Questions
👉 Connect more with:
Damien: https://www.linkedin.com/in/dstevens
Vinod: https://www.linkedin.com/in/vinodgpaul/
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
Co-managed backups that actually work: daily checks, immutable storage, full quarterly DRaaS testing — all done for you.
🔒 Servosity Backup and DR: tested, verified, recoverable ►► https://bit.ly/3X1L8ED
➡️ Can improv comedy and boxing make you a better MSP CEO? For Jason Vanzin, the answer was a life-changing yes.
In this episode, Jason Vanzin—founder of Right Hand Technology Group and builder of a Top 500 MSP—gets radically honest about overcoming fear, learning sales as an introvert, and scaling his cybersecurity-first business through process, partnerships, and learning to overcome his fears. From dragging his wife to networking events to crafting a vCISO coaching model, Jason drops real strategies for MSP growth.
👉 Connect with Damien and Jason:
Damien: https://www.linkedin.com/in/dstevens
Jason: https://www.linkedin.com/in/jasonvanzin/
Website: https://www.righthandtechnologygroup.com/
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
msp #managedservices #managedserviceprovider
Lean more about how my robust backup process and secure your client’s data ►► https://bit.ly/3X1L8ED (video ad)
👀 Could you grow faster by hiring people with zero tech experience?
I sat down with Danny Perry, CEO of IT Cubed, to learn how he and his co-founder built a Top 500 MSP—by recruiting from the service industry, not résumés. In just three years, they scaled from a startup to a nationally ranked MSP. Danny breaks down the real playbook behind operational maturity, culture-first leadership, and why you may be overlooking your best hires.
If you want a behind-the-scenes look at MSP growth, this one’s a must-watch.
✅ How hiring from hospitality unlocked growth
✅ Why documentation—not certifications—drives team performance
✅ The COO role most MSPs overlook (until it’s too late)
Chapters:
0:00 - Intro
1:20 - From history major to IT business owner
21:39 - His role in their success and how unique hiring helped
35:36 - How they got to the top 500 in 3 years
41:20 - Being intentional about diversity
45:55 - Investing in unconventional hires
1:07:35 - MSP Titan Questions
Connect with Damien and Danny:
Damien: https://www.linkedin.com/in/dstevens/
Danny: https://www.linkedin.com/in/dannyaperry/
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
What if the biggest bottleneck in your MSP isn’t a tech stack, a sales strategy, or a new hire... but you?
In this week's episode of MSP Mindset, we sit down with Kayvan Yazd, founder of TruAdvantage, the top-ranked MSP in the San Francisco Bay Area. Kayvan shares how a single mindset shift—starting with a 5AM wake-up and a commitment to internal growth—transformed not only his personal life but also his MSP’s trajectory.
Chapters:
0:00 - Intro
2:04 - His internal change and health journey
17:00 - Internal change before external
29:00 - Daily habit tracker
34:35 - Kayvan's hiring process
40:53 - Why he changed from health care to non-profit
48:46 - Helping his clients with AI
53:06 - His role currently with AI
1:00:21 - MSP Titan Questions
👉 CONNECT MORE WITH Damien and Kayvan:
https://www.linkedin.com/in/dstevens
https://www.linkedin.com/in/kayvanyazdi/
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
Don't let your backups ruin your reputation, let Servosity co-manage them with you ►► https://bit.ly/43Gd3hI
In this week's episode, Alex Markov (CEO, Red Key Solutions) shares how losing his right-hand executive pushed him to rethink how he invests in his team, both professionally and personally. But Alex shares so much more:
🟢 The real reason he walked away from 280 break-fix clients
📈 The power of standardization for MSPs
🧠 Why you should teach “life operational maturity" to your team
🛠️ The 11 Pillars of MSP Success
Chapters:
0:00 - Intro
1:25 - Why he let go of 280 break fix clients
7:42 - Focusing in on one business model
11:30 - Why he prefers staying lean
15:34 - The loss of a team member & taking care of your team
29:50 - The importance of learning from others
39:12 - The importance of process and standardization
48:10 - The 11 Pillars of MSP Success
1:00:07 - MSP Titan Questions
👉 CONNECT MORE WITH Damien and Alex:
Damien: https://www.linkedin.com/in/dstevens
Alex: https://www.linkedin.com/in/alex-markov/
Red Key Solutions: https://www.redkeysolutions.com/
Strategy Overview: https://www.strategyoverview.com/
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
Don't let your backups ruin your reputation, let Servosity co-manage them with you ►► https://bit.ly/43Gd3hI
In this episode, Wade shares how he and his team used a simple red-yellow-green system to objectively rate every client. What it revealed... 75% of their client base weren't good fits.
But instead of clinging to bad-fit business, Wade built a plan to off board those clients over a year—while simultaneously tightening their sales process and only bringing on new clients who matched their green profile. The result? They didn’t just survive the transition—they grew.
Wade breaks down exactly how they executed this shift without sacrificing revenue, and why their service, employee morale, and long-term growth all improved because of it.
Chapters:
0:00 - Intro
0:59 - Why he started his MSP
13:18 - Why he let go of 75% of his clients
31:36 - How he's able to standardize and scale
37:29 - How does he manage transitions and staying fluid as a business?
50:14 - MSP Titan Questions
👉 CONNECT MORE WITH Damien and Wade:
https://www.linkedin.com/in/dstevens
https://www.linkedin.com/in/wadeyeaman/
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
Servosity doesn't just store your data — they test, validate, and guarantee it’s recoverable every single day ►► https://bit.ly/43Gd3hI
What does it really take to grow an MSP to $30M+—without private equity, hype, or shortcuts? In this episode, I sit down with Mike Chaput, CEO of Endsight, who scaled his MSP to 150+ employees and over 20 locations across the U.S.
But his story didn’t start there. In fact, Mike’s first business ended in personal bankruptcy—and the lessons from that experience changed everything about how he built Endsight.
Today, Endsight is one of the most operationally mature, client-obsessed MSPs in the industry. And while there's many elements to their success, Mike puts an emphasis on one thing… a “secret” most MSPs ignore.
Here’s what you’ll learn in this episode:
✅ How hitting rock bottom reshaped Mike’s leadership philosophy
✅ Why most MSPs plateau (and how Mike broke through it)
✅ The hidden force that drives culture, clarity, and scale
✅ How Endsight scaled without taking a dime of private equity
Chapters:
0:00 - Intro
2:03 - Bankruptcy at his first business, then starting Endsight
10:49 - Where Endsight is now
14:50 - What he attributes to Endsight's success (it starts with vision)
39:55 - How do I create a BIG enough vision
46:44 - Growth through acquisition and how they did it
53:33 - How does he differentiate?
1:07:51 - Titan Questions
👉 CONNECT MORE WITH Damien and Mike:
https://www.linkedin.com/in/dstevens
https://www.linkedin.com/in/michaelchaput/
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
What happens if your backups aren't recoverable? With Servosity, we co-manage your data with you to ensure that never happens ►►https://bit.ly/43Gd3hI
👀 What if your biggest setbacks were actually your superpowers in disguise? That’s the story of Chris Friel, CEO of VoDaVi Technologies, who went from a blue-collar, hands-on upbringing and dropping out of high school… to building a respected, high-performance MSP known for elite customer service, deep trust, and fierce loyalty.
This episode isn’t just about business—it’s about resilience, owning your path, and building a company on your own terms.
Here are some powerful lessons I learned from Chris:
✅ You Don’t Need a Degree—You Need Drive
✅ You and Your Team Need Critical Thinking, not Just Technical Knowledge
✅ Success Comes From Owning Who You Are
✅ Efficiency Creates Capacity for Excellence
Chapters:
0:00 - Intro
2:05 - Starting his MSP
16:10 - Why is customer service to important to him?
40:32 - Overcoming being misunderstood
52:10 - MSP Titan Questions
👉 CONNECT MORE WITH Damien and Chris:
https://www.linkedin.com/in/dstevens
https://www.linkedin.com/in/frieltechnologies/
🎙 Listen on audio:
Apple Podcast: https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779
Spotify: https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520
msp #managedservices #managedserviceprovider
Focus on your zone of genius and let us co-manage your backups with you ►►https://bit.ly/4lh8HUv
Most MSPs are still “watching” AI—Shane Naugher is already helping clients with it (and also buliding a second company around it!).
But, that's not where he started out. After nearly 25 years in business, Shane made a major pivot. He realized he wasn’t building a company—he was building a lifestyle business, something that wouldn't carry over to his family and loved ones. That realization kicked off a transformation: where he hunkered down and learned how to build his MSP into something that will last.
Also, Shane shares the many ways his MSP is embracing AI and helping clients take advantage of it. But we have to be careful that we're not learning it since it's the new flashy tool, but studying it to discover the business outcomes that your partners would benefit from.
Here are 5 powerful lessons I learned from Shane in this episode:
✅ Make your MSP into an Asset, Something that will last beyond you
✅ AI Is the Future—But Automation Is the Foundation
✅ Your clients want you to lead with AI
✅ You Don’t Need Developers to Build an AI-Enabled MSP
✅ Internal Automation Creates External Opportunity
Chapters:
0:00 - Intro
2:05 - Starting his MSP
10:02 - Switching from a lifestyle business to an asset
13:59 - Leaning into automation early
18:21 - How Shane is using AI now and what that looks like
49:39 - MSP Titan Questions
👉 Connect more with Damien and Shane:
https://www.linkedin.com/in/dstevens
https://www.linkedin.com/in/shanenaugher/
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
Lean more about how Servosity can secure your client’s data ►► https://bit.ly/3X1L8ED
👀 How do you go from $600K to $22 million in just 10 years—without private equity backing? That’s exactly what Aaron Underhill, CEO of Dedicated IT, pulled off. He’s adding over $100K in MRR every quarter and may be one of the fastest-growing MSPs in the country.
But Aaron’s growth isn’t about hype—it’s about strategy, sacrifice, and staying rooted in his why. From hyper-niching in healthcare to building pods for better client experience, his model is bold, refined, and deeply intentional.
Here are the five biggest lessons I learned from Aaron:
✅ Define the Destination First
✅ Vertical Specialization Drives Efficiency & Margin
✅ Scaling Requires Structure & Sacrifice
✅ Growth Without Cash Flow Strategy Will Break You
✅ You Must Grow First to Lead Others to Growth
Chapters:
0:00 - Intro
1:14 - From 600k to 20M in revenue
7:11 - Figuring out their niche
15:36 - What does he attribute to his growth (it involved his niche)?
21:11 - What does 100k MRR growth look like (per quarter)
25:30 - What he's learned from this growth (know your path and use your size)
32:05 - What challenges has he's faced?
40:00 - Leading yourself first
52:56 - MSP Titan Questions
👉 CONNECT MORE WITH Damien and Aaron:
https://www.linkedin.com/in/dstevens
https://www.linkedin.com/in/aaron-underhill-11b9b251/
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
Learn more about how Servosity co-manages your backups with you ►► https://bit.ly/43AIaeD
👀 What if you could build a fully remote MSP, dominate a niche, win dozens of culture awards, and have virtually zero turnover on your service desk? That’s exactly what Amber, CEO of Parasol Alliance, has done.
In this episode, she breaks down how her team of over 80 employees — spread across 9 states — landed on the MSP 501 list at #4, all by doing things differently than most MSPs.
Here are five major lessons I learned from Amber:
✅ Culture is EVERYTHING (Especially When You’re Fully Remote)
✅ Lead with Strategy, Not Just Support
✅ All-Inclusive Pricing Builds Trust
✅ Focus on One Niche to Scale Faster
✅ Don’t Wait to Fire Underperformers
🎧 Chapters:
0:00 - Intro
1:32 - How she started Parasol Alliance
9:09 - Having her team work fully remote
11:50 - How not knowing the industry helped her make a better MSP
13:20 - Why the senior living niche? + how they lead their clients with strategy
27:18 - Deep dive into their work culture
39:00 - Walls they've hit + how they handle standardization + diving deeper into their process
50:51 - How they're handling AI
55:53 - MSP Titan Questions
👉 CONNECT MORE WITH :
https://www.linkedin.com/in/dstevens
https://www.linkedin.com/in/amberbardon/
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
Join my beta reader list for the upcoming book! ►► https://go.servosity.com/betareader
👀 What happens when an MSP is started by a finance and sales expert instead of an engineer? That’s exactly what Adam Barney and his business partner did with Framework IT, and the results speak for themselves.
Because they couldn’t do the tech work themselves, they were forced to scale/hire fast, build processes early, and master sales & marketing—leading to massive growth and a unique pricing model that rewards efficiency.
Here are five powerful lessons I learned from Adam about scaling an MSP strategically:
✅ Not Being a Tech Founder Can Be an Advantage
✅ The Wrong Clients Will Hold You Back
✅ A Unique Pricing Model Can Be a Game-Changer
✅ Fear Holds Back More MSPs Than Competition
✅ Peer Groups Can Accelerate Growth by Years
Chapters:
0:00 - Intro
2:07 - Starting an MSP with no IT background - had to hire fast
15:22 - Don't sale to just anyone + their unique pricing model
37:47 - How long it takes to get clients aligned on the pricing model
53:17 - Why peer groups are important
59:55 - MSP Titan Questions
👉 CONNECT MORE WITH:
https://www.linkedin.com/in/dstevens
https://www.linkedin.com/in/adam-barney-9810679/
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
Lean more about how my robust backup process and secure your client’s data ►► https://bit.ly/3X1L8ED
👀 What if your MSP could achieve world-class customer service, a rock-solid culture, and top-tier talent—all while scaling efficiently? That’s exactly what Bryon Beilman, CEO of IUVO, has done. With an NPS score of 80 (more than double the MSP industry average of 38!) and an average employee experience of 24 years, he's effectively built his MSP into the top 500.
Here are the five biggest lessons I learned from Bryon about scaling an MSP the right way:
✅ Leadership at the Edge Empowers Your Team
✅ Culture Isn’t a Buzzword—It’s a Strategy
✅ Customer Service is the Real Differentiator
✅ Think Long-Term: Invest in People & Process
Join my beta reader list for the upcoming book! ►► https://go.servosity.com/betareader
👉 CONNECT MORE WITH:
https://www.linkedin.com/in/dstevens
https://www.linkedin.com/in/bbeilman/
📖 Get Bryon's new book: https://a.co/d/4R7GIU6
Chapters:
0:00 - Intro
1:42 - Bryon's start
7:11 - Managing the process, not the employee
15:20 - How does his MSP differentiate?
25:42 - The importance of culture
31:05 - Leadership at the- edge
39:15 - MSP Titan Questions
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
►► Lean more about how my robust backup process and secure your client’s data ►► https://bit.ly/4ijcM8p
👀 How do you scale from an average MSP ($1.2M in revenue) to $18M all while slowly taking work off your plate? That’s exactly what Will Nobles, CEO of Vector Choice, did—and his secret wasn’t just hard work. It was a total mindset shift.
Will went from working non-stop to building a team and process that runs without him, unlocking the freedom to start multiple businesses, coach MSPs, and spend more time with his family.
Here are the five biggest lessons I learned from Will about breaking past growth plateaus and building a business that doesn’t own you:
✅ Get Out of Your Own Way
✅ Charge What You’re Worth—And Then Some
✅ Marketing Is a Process, Not a Gamble
✅ You Can’t Scale Without Letting Go
✅ Mindset Determines Everything
Chapters:
0:00 - Intro
1:36 - How Will got into IT
4:17 - Starting Vector Choice (his MSP) and growing to $18M
17:33 - His break throughs and overcoming himself
29:58 - Why your MSP needs an EA and why it's sooner than you think
34:00 - Why did he charge so little in the beginning?
39:20 - How Will manages to only spend 5-6 hours per week with Vector Choice
53:17 - Advice for those getting burnt out
59:37 - MSP Titan Questions
👉 CONNECT MORE WITH:
Damien: https://www.linkedin.com/in/dstevens
Will: https://www.linkedin.com/in/willnobles/
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
msp #managedservices #managedserviceprovider
Lean more about how my robust backup process and secure your client’s data ►► https://bit.ly/41pZAsH
👀 I’ve been interviewing high-growth MSPs, but a certain part of Nick Regali’s story really stood out. He’s running a lean team, nearly doubling the revenue per employee of most MSPs, all while traveling the country in his RV and managing offices on both coasts.
How? It wasn’t luck—it was intentional leadership, culture building, and mindset shifts. And it didn't happen overnight either.
Here are the five biggest lessons I learned from Nick about scaling smarter, not harder:
✅ Culture Isn’t Fluff—It’s Strategy – Nick rebuilt his entire team around core values that drive performance.
✅ The Right People Make Freedom Possible – Running an MSP from an RV across the country? That only works if you’ve got a team you fully trust.
✅ Perfection Kills Progress
✅ Let Go of Bad Clients—Even if It Hurts – Not every dollar is worth it.
💡 If you’re an MSP CEO or executive chasing both business success AND personal freedom, this episode is for you.
Chapters:
0:00 - Intro
1:14 - His start into the MSP space
2:57 - How he's built a highly efficient team (double revenue per employee)
10:00 - Running his MSP from an RV, and how his team made it possible
18:24 - How do I build a dependable team?
27:46 - The importance of core values when building your team
31:53 - What ways did Nick have to change to fun a successful business?
52:27 - Removing wrong clients
57:38 - MSP Titan Questions
👉 CONNECT MORE WITH :
https://www.linkedin.com/in/dstevens
https://www.linkedin.com/in/nickrigali/
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
👀 I’ve been interviewing large, fast-growing MSPs, but what about those who want to keep it small? The truth is, success isn’t about headcount or revenue milestones—it’s about building an MSP that fits your life.
That’s exactly what Marvin B. (aka Uncle Marv) has done with MB Systems and Uncle Marv’s IT Business Podcast. Instead of chasing non-stop growth, Marv designed his business intentionally—one that gives him time freedom, financial stability, and the ability to work with clients he actually enjoys.
Here are several powerful takeaways from my conversation with Marv about defining success on your own terms:
✅ Success Isn’t About Size—It’s About Alignment
✅ Small Doesn’t Mean Struggling
✅ Work With Clients, Not Against Them
✅ Define YOUR Version of Success
Chapters:
0:00 - Intro
1:07 - Staying small by design
11:08 - His niche
16:05 - How do you set boundaries?
19:54 - Advice for those who want to stay small
24:29 - Starting Uncle Marv's IT Business Podcast
30:25 - Lessons learned from hundreds of podcast interviews
33:56 - What is he looking forward to?
40:17 - Resources for those wanting a small MSP
43:40 - Conclusion
👉 CONNECT MORE WITH:
Damien: https://www.linkedin.com/in/dstevens
Marvin: https://www.linkedin.com/in/marvinbee/
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
msp #managedservices #managedserviceprovider
►► Backups you can trust with your clients data - get Servosity's backup process for FREE and improve your process ►► https://bit.ly/4jVFCx1
👀 What if you lost half your support team in one year? For Luke Downing, that wasn’t just a hypothetical—it was his reality. But instead of accepting constant turnover as the norm, he built one of the best places to work in Virginia and turned his MSP into one of the most profitable in the Taylor Business Group.
Luke didn’t just fix his hiring problem—he transformed his MSP. Here are five major takeaways from our conversation:
✅ Retention Problems Are Expensive—Solve Them First – High turnover isn’t just a hassle—it’s a profit killer.
✅ Leadership is Harder Than Technology – Managing servers is easy—managing people is where the real challenge lies.
✅ Hire for Values, Train for Skills – The best hires aren’t always the most experienced.
✅ You Can’t Deliver World-Class Service on Budget Pricing – Luke had to rethink pricing and charge what his MSP was truly worth.
✅ Work-Life Balance Attracts (and Keeps) Top Talent
00:00 Intro – What if you lost half your team in a year?
01:45 - Starting an MSP and figuring out how to fix people problems.
30:12 - How he learned to attract the right people that fit their culture
37:23 - What Luke attributes to his company's growth: Peer Groups, improving pricing, and caring for people.
51:52 - What's the biggest challenge he's faced?
58:21 - MSP Titan Questions
👉 CONNECT MORE WITH:
Damien: https://www.linkedin.com/in/dstevens
Luke: https://www.linkedin.com/in/luke-downing-01b9955/
🎙 Listen on audio:
Apple Podcast: https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779
Spotify: https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520
msp #managedservices #managedserviceprovider
Scaling an MSP is tough, but scaling without losing your best people is even harder. In this episode, Peter Melby, CEO of New Charter Technologies, shares how he built a $20M MSP by prioritizing empathy at scale and a culture that thrives through growth. He reveals the biggest mistakes MSP leaders make, why focusing too much on struggling employees can drive away top performers, and how to build a company culture that scales. If you want to grow your MSP without sacrificing relationships, culture, or your sanity, this episode is a must-listen!
Chapters:
0:00 - Intro
1:37 - Peter's growth story, from college dropout to MSP CEO
12:28 - Predictions can be tricky + how relationships were crucial to their growth
22:57 - How he built his MSP to $20M in revenue + moving on from it to being CEO of New Charter Technologies
52:30 - Why is New Charter a platform
1:02:35 - Why can MSPs be hard to scale? Other people businesses (lawyers) have huge companies that scale.
1:06:02 - What is his view on M&A?
✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi
🤝 Connect with Peter: https://www.linkedin.com/in/petermelby/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
msp #managedservices #managedserviceprovider
✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi
Most MSPs stay stuck because they avoid sales, underprice their services, and resist stepping out of their comfort zones. In this episode, Jeff Newton, Co-Founder of Cyft, reveals the key mindset shifts and strategies needed to scale your MSP. Learn how to break through growth barriers, hire for strengths, and hold yourself accountable for real progress. If you're ready to stop playing small, listen now and start building the MSP you actually want!
Chapters:
1:17 - Biggest challenges facing MSPs
11:20 - Getting out of my comfort zone and embrace being bad (only for a time)
20:33 - How do I hire someone when I have a deficit of skill? How do I make sure both of us are set up for success?
30:22 - Do I take the sales journey or do I hire it out?
🤝 Connect with Jeffrey: https://www.linkedin.com/in/jsnewton/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
🎙 Listen on audio: How to Stop Playing Small and Build a Multi-Million Dollar MSP
Apple Podcast: https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779
Spotify: https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520
msp #managedservices #managedserviceprovider
✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi
Joshua Skeens, CEO of Logically, started his career as employee number four at an MSP and eventually rose to the rank of CEO (with 300 employees). Along the way, he had to reinvent himself at every stage—what worked at five employees didn’t work later on, it's been a constant journey of constant growth. His biggest lesson? Success isn’t about the tech—it’s about the people.
In this episode, Joshua shares how he navigated the challenges of rapid growth, overcame imposter syndrome, and learned to delegate effectively to scale his company. If you’re looking to level up your leadership and build a thriving MSP, don’t miss this conversation!
Chapters:
0:00 - Intro
1:17 - From farm boy to IT
10:42 - From employee #4 to CEO with 300 team members + learning how to lead and motivate team members
20:18 - Letting go as the CEO, preventing burnout for yourself and your team, and empowering your employees
29:39 - Learning how to change your mindset and grow
36:54 - The importance of seeing your team members as individuals
45:04 - The importance of gratitude in his life and how he instills it into their culture
53:02 - Joshua's take on PE and why it's a good thing depending on the person
1:01:05 - MSP Titan Questions
📧 Sign up for early access to my book and be a beta reader: https://go.servosity.com/betareader
🤝 Connect with Joshua: https://www.linkedin.com/in/joshuaskeens/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi
Feeling stuck as a small MSP? So was today's guest, Kevin Barros, CEO of The Computer Company. He and his team took a step back and realized they were surrounded by MSPs with hundreds team members. Instead of feeling discouraged, they decided to hunker down and grow—because if those MSPs could do it, so could they.
Check out today's episode to learn how Kevin scaled his MSP so quickly!
Chapters:
0:00 - Intro
1:27 - Where his MSP is today and where they see themselves going in the future - from a single person startup in 2017 to currently having 45 team members.
11:10 - What did they do to grow so quickly?
16:11 - What advice would he give his former self?
18:49 - What is he looking forward in the industry? (Ai)
20:53 - The importance of listening to your clients.
24:15 - Conclusion
👀 Check out Growcon for 2025: https://growcon.com/
🤝 Connect with Kevin: https://www.linkedin.com/in/kevin-barros-a55a2ba9/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi
In this episode of MSP Mindset, Damien Stevens interviews Jay Papasan, co-author of the bestselling book The ONE Thing. Jay shares how focusing on your “one thing” can transform your MSP, helping you achieve more by doing less. They discuss the power of purpose, the science of time-blocking, and how to overcome distractions to stay focused on what truly matters. Whether you're feeling overwhelmed or seeking clarity to grow your business, this episode is packed with actionable strategies to take your MSP to the next level.
Chapters:
0:00 - Intro
1:18 - We have it all wrong with "priorities"
4:20 - How do I get to my one thing? The backstory to how Jay got there.
14:21 - How they implemented the one thing as they wrote the book.
21:15 - Honing in on your purpose and letting it drive your focus.
33:11 - Cheating on your time. Why putting boundaries around work is healthy.
40:39 - Time blocking and structuring your day around your one thing.
55:57 - Using the correct model to approach your purpose.
1:01:50 - Conclusion
📧 Sign up for early access to my book and be a beta reader: https://go.servosity.com/betareader
🤝 Connect with Jay: https://www.linkedin.com/in/jaypapasan/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi
As we continue our journey to interview 100 of the top MSPs on the planet, my mission brings me to Jason Caras, CEO of IT Authorities. Jason didn’t just grow his MSP to seven figures—he and his partner managed to hit eight figures. But here’s the question: what did Jason and his partner do in their MSP that led to such massive growth? It came down to three things they executed really well: 1). Documentation: Every process was documented, down to turning off the AC. This enabled them to grow faster since there was one consistent way for things to be done. 2). Automation: If a task could be automated to allow for better efficiency, they went for it. 3). Culture: Their culture was focused on personal development and treating others as they would want to be treated. Their priority was to work on themselves before working on the MSP.
Chapters:
0:00 - Intro
1:48 - Building a successful MSP through documentation and automation
6:30 - Building a successful MSP through culture that focused on personal development for the team
17:40 - Conclusion
👀 Check out Growcon for 2025: https://growcon.com/
🤝 Connect with Jason: https://www.linkedin.com/in/jasoncaras/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi
Building a thriving company culture is critical as an MSP scales, but it requires intentionality and adaptability. In this episode, we have on Mark Jamieson, CEO of 2W Technologies, who has cultivated a collaborative, recognition-driven culture at his growing 70-person firm, sharing strategies for reducing employee turnover. We also explore the benefits of specializing within a specific industry vertical and technology stack, as opposed to a generalist approach. Finally, Mark shares insights on future-proofing an MSP business, highlighting his organization's 1). early adoption of cloud infrastructure and 2). their current innovative use of AI to enhance service delivery.
Chapters:
0:00 - Intro
1:59 - Getting into 2W Technologies
10:20 - Niching and being an early adopter of the cloud
28:40 - Intentionality with culture
47:36 - Titan Questions
52:40 - Adapting with AI and helping clients now
1:09:07 - Conclusion
📧 Sign up for early access to my book and be a beta reader: https://go.servosity.com/betareader
🤝 Connect with Mark: https://www.linkedin.com/in/jamiesonmark/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
🎙 Listen on audio:
Apple Podcast: https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779
Spotify: https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520
msp #managedservices #managedserviceprovider
✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi
On this week's episode, I ask Arlin Sorenson, VP of Ecosystem Evangelism at ConnectWise, about the biggest challenge facing MSPs. His response? Sales. Specifically, he explains why MSPs with under $5 million in revenue must embrace owner-led sales and why in order to see your sales grow, you need to change your mindset.
Chapters:
0:00 - Intro
1:29 - Taking ownership of sales, especially the owner
15:25 - Marketing vs sales first
20:10 - Common sales problems coming up in peer groups
28:59 - Legacy and why it's important
👀 Check out Growcon for 2025: https://growcon.com/
📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS
🤝 Connect with Arlin: https://www.linkedin.com/in/asorensen/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi
If you're thinking about exiting your MSP—whether soon or further down the road—today's episode is a must-watch. Mahen Gundecha, a seasoned M&A advisor with the Bristol Group, joins us to discuss what you need to know about M&A for MSPs in 2025. It's always better to be prepared because none of us knows what life may throw at us.
Chapters:
0:00 - Intro
1:02 - Mahen's M&A background
6:30 - There's never a perfect time
16:50 - What is out of my control?
31:05 - What can I control?
36:50 - A partial exit
44:45 - Who are the buyers?
48:18 - How much time will I spend + importance of an advisor
1:00:57 - Other key advisor needs
1:09:28 - Low and highs in evaluations
1:15:18 - Biggest lesson learned
🤝 Connect with Mahen: https://www.linkedin.com/in/bristol-group/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi
As an MSP owner or executive, it's easy to overlook the importance of giving sales the runway it deserves. We often want quick results, but unfortunately, that's not how sales and marketing work—especially in the MSP world. In today's episode, Mike Booth, VP of Sales and Marketing at Tobin Solutions, shares his proven sales strategy (successfully implemented at other MSPs) and the attitude towards sales your MSP needs to adopt to achieve growth.
Chapters:
0:00 - Intro
0:48 - Becoming VP of sales at Tobin
7:04 - Proper expectations and commitment
23:36 - Building an outbound team
29:42 - You have to commit
37:50 - Conclusion
👀 Check out Growcon for 2025: [https://growcon.com/](https://growcon.com/
🤝 Connect with Mike: https://www.linkedin.com/in/mikebooth-wi/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi
Does getting past the $1M hurdle feel like an impossible challenge? For Ron Oppermann, Co-Founder of E3 IT Services, breaking through their $600k revenue ceiling and 5% yearly growth seemed daunting. But that’s when Ron had a breakthrough. In this week’s episode, he shares how he and his partner leveled up and set their MSP on an entirely new trajectory—one they never thought possible until now.
Chapters:
0:00 - Intro
1:37 - Committing to Growth
29:07 - MSP Titan Questions
🤝 Connect with Ron: https://www.linkedin.com/in/ron-oppermann-3759617a/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi
In this week's episode, we recorded live at Growcon with Rob Rae, CVP of Community and Ecosystems at Pax8, and asked him two big questions. What is the current biggest challenge for MSPs and what in the industry is going to change over the next decade?
Chapters:
0:00 - Intro
1:32 - Biggest challenge for MSPs
15:25 - What's going to change over the next decade?
32:20 - Final questions
👀 Check out Growcon for 2025: https://growcon.com/
🤝 Connect with Rob: https://www.linkedin.com/in/robtrae/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi
In this episode of MSP Mindset, Damien Stevens explores how Gerry Miller built a mission-driven MSP (Cloudticity) by aligning his business with a greater purpose. Gerry reveals how his focus on client outcomes and passion for healthcare innovation has helped him revolutionize the industry while staying true to his core values. From leveraging automation to scaling with intention, learn how Gerry’s commitment to purpose drives his company’s success. It's time to rethink the role of purpose in your business strategy.
Chapters:
0:00 - Intro
1:27 - His passion for healthcare
6:46 - Why start Cloudticity?
11:05 - Purpose driven + speeding up health care
35:04 - Hiring & remote work culture
44:10 - His personal mission
50:42 - MSP Titan Questions
🤝 Connect with Gerry: https://www.linkedin.com/in/gerrymiller/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi
Struggling to let go and share tasks you're handling with your team? We've all been there—and some of us might still be there! That's why, in this episode, John Snyder, CEO of Net Friends, shares his story of managing an astounding 45 direct reports and how he learned to start letting go and being intentional to enable his business to grow.
Chapters:
0:00 - Intro
1:12 - From tech to CEO/owner
10:15 - Letting go and being intentional
22:55 - Building something you want to show up for
35:04 - Advice to younger self 10 years ago
39:39 - Current biggest challenge
👀 Check out Growcon for 2025: https://growcon.com/
🤝 Connect with John: https://www.linkedin.com/in/johnsnyder-netfriends/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
🎙 Listen on audio:
Apple Podcast: https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779
Spotify: https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520
msp #managedservices #managedserviceprovider
✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi
In 5 years, will your MSP be on top or heading toward extinction? In this week's episode, Bob Coppedge, CEO of Simplex-IT, emphasizes the need for MSPs to continuously evolve their business strategies and adapt to the constant changes and innovations in the industry. He also shares a unique marketing strategy that most MSPs overlook—probably because it takes time to get rolling. But once going, it's a lead generation machine.
Chapters:
0:00 - Intro
1:35 - Hybrid delivery model
13:51 - Being flexible for your clients
24:00 - Your MSP must be evolving
38:03 - Handling fear or optimism around AI
46:44 - His marketing secret
52:44 - How to know when to adapt
56:16 - MSP Titan Questions
🤝 Connect with Bob: https://www.linkedin.com/in/rlcoppedge/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi
Wilson Bautista, CEO of Jun Cyber, joins us live at Growcon to discuss his MSP's path to insane growth (in 4 years it's grown a remarkable 647.5%!). Two things really stood out that all MSPs should pay attention to: 1) his willingness to adapt and embrace new technologies, especially AI-powered tools, has been a driving force behind June Cyber's exponential growth, and 2) he emphasizes the importance of cultivating strong leadership skills among his team, sharing his own experiences in the Marine Corps and how it shaped his approach to building a successful MSP. If you want to know what it takes to grow your MSP by over 600% in four years, then check out today's episode.
Chapters:
0:00 - Intro
2:20 - His biggest current challenge
7:05 - His journey
11:33 - What would he say to his younger self?
13:17 - AI and implementing it now
18:45 - Developing leaders
26:00 - Wha’ts exciteing now?
28:52 - Conclusion
🤝 Connect with Wilson: https://www.linkedin.com/in/bautistawilson/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi
In this week's episode of MSP Mindset, Corey Kirkendoll, one of the top 500 MSPs, shares the unique approach he took when starting his MSP and how it continues to shape his company today. There were two elements he focused on early that many of us ignore... 1). He began by intentionally saying "no" to clients who weren't the right fit, foregoing short-term financial gains because he had a clear vision for his business. 2). Corey emphasized the importance of building trust with clients and integrating IT into their overall business strategy, rather than merely providing technical support. Looking ahead, he shares how his company is now generating revenue by helping clients leverage AI to enhance their business operations, and he was able to start having these conversations because of point 2 and how he integrated himself into their business strategy.
Chapters:
0:00 - Intro
1:55 - His beginnings
9:57 - Starting his MSP, saying "no" early, and building trust
32:20 - Handling finances, working on the business, and know what you want
58:38 - MSP Titan Questions
1:15:06 - Conclusion
🤝 Connect with Corey: https://www.linkedin.com/in/coreykirkendoll/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi
Where would your MSP be if it lost 90% of its revenue? For many of us, that would mean closing the doors. But not for Seann. It was a tough journey, and difficult decisions had to be made, including letting people go. Yet, he found a way to rebuild what was lost and make it even better than before.
Chapters:
0:00 - Intro
1:10 - His beginning & losing 90% of revenue
10:40 - Growing back
36:37 - Conclusion
📈 Improve your sales with Marketopia: https://marketopia.com/
🤝 Connect with Seann: https://www.linkedin.com/in/seann/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi
Forget the traditional resume - Keith Schoolcraft, founder of A COUPLE of GURUS, is on the hunt for the unconventional. From gumball machine technicians to camp counselors, he has a knack for spotting potential. His people-first approach (from clients to employees) has been the "secret" behind his company's 22-year success story, as he's built a culture that celebrates passion, integrity, and the willingness to learn. So if you'd like to learn how to improve your hiring + bring out the most from your team, then check out today's episode.
Chapters:
0:00 - Intro
1:17 - His beginnings
6:58 - How he got to the top 500
20:35 - Engaging clients with AI
29:06 - Passion for people - hiring unconventional people
56:39 - MSP Titan Questions
🤝 Connect with Keith: https://www.linkedin.com/in/keith-schoolcraft-589440/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi
Sergey Poltev shares his fascinating journey from growing up in Russia, where he learned hacking as a teenager, to starting an internet cafe and then fleeing to the US and Canada to start his own business. Eventually he built a successful MSP, now focusing on cybersecurity education and leveraging his unique background to approach the topic. He also shares some advice for MSPs looking to expand beyond their locals markets, as he now has locations in Canada and the US.
Chapters:
0:00 - Intro
1:27 - How he got here (in involves the mafia!)
21:00 - Starting his MSP
25:22 - His focus on cybersecurity
43:40 - Where is Sergey now?
52:10 - MSP Titan Questions
🤝 Connect with Sergey: https://www.linkedin.com/in/sergeypoltev/
📖 Get his book for your clients: https://a.co/d/78AJMy3
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi
Chris Vincent's MSP has remained a fixture in the MSP top 500 for over a decade. In this episode, he shares how his company's unique co-managed model has allowed them to serve clients ranging from 250 to 40,000 users. Chris discusses the challenges of transitioning from a hardware-focused business to a recurring revenue model, and the importance of investing in people, processes, and systems to scale effectively. He also reveals insights into his company's diversification into verticals like healthcare and energy, and his vision for the future impact of AI on the MSP industry. If you'd like learn what Chris has done to be ranked so highly for 11 years in a row, then check out today's episode.
Chapters:
0:00 - Intro
1:46 - The beginning and pivoting to enterprise customers
5:55 - Their customers: 250+ users
10:25 - Nationwide reach
13:49 - Breaking the rules & knowing what you want
16:44 - Starting fully managed services before anyone else
21:02 - Delivering on a variety of verticals
29:47 - How’s he’s been in the top 500 for years
34:44 - MSP Titan Questions
📈Sign up for Growcon today! https://growcon.com/
🤝 Connect with Chris: https://www.linkedin.com/in/chris-vincent-904b7913/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi
On this week's episode, Morris Tabush, CEO of Tabush Group (a top 150 MSP) joins the show to share what he's done to elevate his MSP to it's present heights and how he's managed to stand out in the crowded NYC market (it didn't come without it's challenges - like cutting 50% of clients...).
📈Sign up for Growcon today (it's free!): https://growcon.com/
🤝 Connect with Morris: https://www.linkedin.com/in/morristabush/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
Explosive growth can be both exhilarating and treacherous for MSP owners. In this episode, Marcus Olson, the founder of Pliancy, pulls back the curtain on his company's remarkable transformation from a traditional consulting firm to a cloud-focused powerhouse - and the humbling challenges that followed. As Pliancy's rocket-fueled expansion gave way to a "growth crater," Marcus was forced to confront the limitations of his leadership approach, learning hard lessons about setting realistic expectations, communicating transparently, and prioritizing personal growth to navigate turbulent times. If you're looking to grow you MSP, then check out today's episode and see what's on the other side of extreme growth.
📈Sign up for Growcon today! https://growcon.com/
📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS
🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI
🥷 Steal Servosity's process: https://bit.ly/3xtAblA
🤝 Connect with Marcus: https://www.linkedin.com/in/marcusolson/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
In this episode, Harjit Singh of Transacta Capital shares insights on how smaller MSPs can leverage creative financing to fund MSP acquisitions and drive growth. He shares how MSPs in the $250k-$500k EBITDA range can utilize SBA loans and peer financing to acquire other firms, without the need for private equity; how community banks and credit unions may be more willing to provide acquisition financing compared to larger institutions, and how to overcome the "mindset roadblock" that holds back many MSPs from pursuing M&A. If you're looking to grow through strategic acquisitions, don't miss Harjit’s insights on MSP M&A financing.
🕵️Check out IT by Design: https://itbd.net/
🖊️Sign up for Build IT 2025: https://itbd.net/live/
📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS
➡️ See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI
🥷 Steal Servosity's process: https://bit.ly/3xtAblA
🤝 Connect with Harjit: https://www.linkedin.com/in/harjits/
🤝 Check out Transacta Capital today: https://transactacapital.com/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
🎙 Listen on audio:
Apple Podcast: https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779
Spotify: https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520
#msp #managedservices #managedserviceprovider
In this episode, Harold Mann, the Co-founder of Mann Consulting (a top 500 MSP based in San Francisco), shares insights on turning employee complaints into operational advantages and emphasizing the importance of building a culture that encourages feedback and using it to drive continuous improvement. He discusses practical examples of enhancing efficiency through automation, the need for IT professionals to set boundaries and prioritize employee well-being, and potential for AI in the near future.
Chapters:
0:00 - Intro
1:57 - Why he started
5:27 - Saying "yes" too much
11:34 - Operational Efficiency
25:30 - Creating a culture of self-care
31:10 - His niche
37:55 - What does he attribute to his growth?
43:04 - Not burning out in IT
53:02 - MSP Titan Questions
1:07:17 - Conclusion
📈Sign up for Growcon today! https://growcon.com/
📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS
🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI
🥷 Steal Servosity's process: https://bit.ly/3xtAblA
🤝 Connect with Harold: https://www.linkedin.com/in/hmann/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
🎙 Listen on audio:
Apple Podcast: https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779
Spotify: https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520
#msp #managedservices #managedserviceprovider
AI is the wave of the future, and if you wait too long to jump on, it could come back to bite you... Fortunately, on today's episode, Jimmy Hatzell, CEO of Hatz AI, joins the show to discuss how your MSP can make money with AI right now, and what you should be doing to prepare. Because the MSPs that learn to leverage AI now are positioning themselves well for 3-5 years down the road. Don't get left behind in the rise of AI.
0:00 - Intro
0:54 - Are MSPs making money from AI?
6:07 - Don't be scared of AI
14:21 - How do I prepare my MSP for AI?
18:16 - Real world cases for AI
31:22 - How to be a leader in AI for your clients
38:43 - Putting your team on AI
41:31 - What Jimmy's excited about with AI
45:17 - AI trends now
🕵️Check out IT by Design: https://itbd.net/
🖊️Sign up for Build IT 2025: https://itbd.net/live/
📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS
➡️ See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI
🥷 Steal Servosity's process: https://bit.ly/3xtAblA
🤝 Connect with Jimmy: https://www.linkedin.com/in/hatzell/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
🎙 Listen on audio:
Apple Podcast: https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779
Spotify: https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520
#msp #managedservices #managedserviceprovider
On this week's episode, Jeffrey Newton, co-founder of Cyft, shares how he broke operations at an MSP because of insane sales, adding $3 million in recurring revenue in just 28 months. Insane growth is possible for your MSP, but are you willing to pay the price that growth requires? For Jeff's MSP, the owner had to allocate serious resources toward growth and the ROI wasn't overnight... And are you willing to take on the challenges that quick growth brings with it? For Jeff's MSP, their operations was completely broken by the sales team (good problem to have) and they had to make a tough decision on how to fix it. If you'd like to learn how Jeff created insane growth while also having to fix operations, then listen to today's episode.
Chapters:
0:00 - Intro
2:30 - Jeff's Evolution
8:17 - Getting humbled by sales
15:14 - Being challenged (goal of 50% growth per year)
17:42 - Breaking operations
26:27 - Fixing operations and hard conversations
38:45 - Everything must in line
44:11 - Having the right mindset for sales as the owner
1:06:45 - How do I find a sales leader?
1:10:50 - What he's doing now
1:19:55 - Conclusion
📈 Sign up for Growcon 2024 today! https://growcon.com/
📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS
🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI
🥷 Steal Servosity's process: https://bit.ly/3xtAblA
🤝 Connect with Jeff:
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
🎙 Listen on audio:
Apple Podcast: https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779
Spotify: https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520
#msp #managedservices #managedserviceprovider
Kelsey Randhawa, the COO of the $680M Lyra Technology Group, discusses the company's unique "family of brands" model for aggregating and supporting over 70 global MSPs. She shares insights on Lyra's focus on investing in people, process and productivity versus just technology, as well as the value of the Chief of Staff role. Kelsey provides advice for MSP owners on overcoming common challenges like over-reliance on marketing and junior sales, while highlighting future trends in automation, AI and cybersecurity that MSPs must address. She emphasizes the importance of succession planning and building a resilient, next-generation business for sustainable growth.
🕵️Check out IT by Design: https://itbd.net/
🖊️Sign up for Build IT 2025: https://itbd.net/live/
📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS
➡️ See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI
🥷 Steal Servosity's process: https://bit.ly/3xtAblA
🤝 Connect with Kelsey: https://www.linkedin.com/in/kelsey-randhawa/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
On this week's episode, we continue our series MSP Titans were we interview 100 of the top MSP in the nation. This week's guest is Stuart Bryan, CEO of I-M Technology. And for Stuart, he realized that in order to grow his MSP he couldn't keep all his clients. Over 50% of them to be exact... It lead to some rough moments, but the results speak for themselves... He now has a happier team and a more prosperous MSP. But Stuart shares more as well, he apologized to all his shareholders for not leading the business well, how he instills ownership into his team's culture, and who to make IT an advantage for your clients.
Chapters:
0:00 - Intro
1:32 - How he started
9:47 - Apologizing to his shareholders
16:54 - Instilling ownership in his team's culture
22:36 - Less then 1/2 the clients they used to have
35:40 - How to make IT an advantage
44:58 - How he got past his personal wall
57:07 - MSP Titan Questions
1:12:50 - Conclusion
📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS
🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI
🥷 Steal Servosity's process: https://bit.ly/3xtAblA
🤝 Connect with Stuart: https://www.linkedin.com/in/stuartjbryan/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
What are you doing now to prepare your MSP for exit? If nothing, that’s probably not a good idea… It’s always good to be prepared because you never know when that perfect offer may come, or on the opposite side, if you get sick and can’t run the business anymore. If your MSP isn’t functioning in a mature state, then don’t expect to get what you want in the sale. But, if you prepare now, you can make sure your MSP’s value is where it needs to be.
🕵️Check out IT by Design: https://itbd.net/
🖊️Sign up for Build IT 2025: https://itbd.net/live/
📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS
➡️ See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI
🥷 Steal Servosity's process: https://bit.ly/3xtAblA
🤝 Connect with Christopher: https://www.linkedin.com/in/cvollmondcarstens/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
Does your MSP struggle to stand out against the rest? It's a problem most MSPs face, but not all... In today's episode, Jordan Alcott, CEO of Alcott Enterprise, shares about his journey into the MSP world, and what he and his team have done to differentiate from the hundreds of other MSPs they're competing against in the crowded LA/nationwide market - he's the 2nd fastest growing MSP in the entire LA area and has had multiple years in a row of quadrupling his business.
Chapters:
0:00 - Intro
1:10 - Crazy growth 2020 and sustaining it afterwards
15:21 - Setting expectations with clients
20:35 - Understanding where you clients want to go
23:13 - His background into tech through Direct TV
27:24 - Putting IT talk into business talk
42:14 - Differentiating in LA
49:06 - Quadrupling growth several years in a row
59:52 - MSP Titan Questions
1:09:54 - Conclusion
📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS
🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI
🥷 Steal Servosity's process: https://bit.ly/3xtAblA
🤝 Connect with Jordan:
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
We all say we grow by “referrals”, but can you claim your MSP grows largely by referrals at an average of 25% each year? For Sarabjit, CEO of 5 Rivers Technology, that’s his reality, and it wasn’t created by coincidence either. He’s applied a mindset to his business that’s helped his MSP flourish and grow without a sales team (they just hired their first sales person last year). So if you’d like to learn how to get solid referrals (and enought to actually grow your business), then check out today’s episode with Sarabjit.
🕵️Check out IT by Design: https://itbd.net/
🖊️Sign up for Build IT 2025: https://itbd.net/live/
📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS
➡️ See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI
🥷 Steal Servosity's process: https://bit.ly/3xtAblA
🤝 Connect with Sarabjit: https://www.linkedin.com/in/sarabjit-singh-frit/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
Is your MSP's goal to help others or to just provide a service? If you're not making it about your clients, you'll never see great success. For Val, CEO of Whitehat Virtual Technologies, he attributes his success to going over and beyond in delivering value to his clients. It's his mission to support their missions. By putting their business needs at the forefront, he's been able to grow his business while making it all about them. This is interview 8 in our series MSP Titans, where we're interviewing 100 of the top 500 MSPs on the planet.
Chapters:
0:00 - Intro
1:53 - His first three years
9:08 - Not crushing your team
28:10 - Culture + hiring
33:14 - Val's Mission (making it about their mission)
43:50 - What caused his growth?
55:08 - What's his biggest constraint?
59:58 - MSP Titan Questions
1:14:34 - Conclusion
📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS
🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI
🥷 Steal Servosity's process: https://bit.ly/3xtAblA
🤝 Connect with Val: https://www.linkedin.com/in/valking/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
🎙 Listen on audio:
Apple Podcast: https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779
Spotify: https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520
#msp #managedservices #managedserviceprovider
Constantly hear the horror stories MSPs share about M&A? It doesn't have to be that way... On this week's episode, we're talking to Neil Medwed, VP of Corporate Development and M&A at Meriplex. What's interesting about Neil is that he was an MSP who got acquired, so he understands all aspects of the process. And in this interview, he shares some of his story with being acquired by Meriplex and how it not only helped him enlarge his future but also the future of his team.
🕵️Check out IT by Design: https://itbd.net/
🖊️Sign up for Build IT 2025: https://itbd.net/live/
📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS
➡️ See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI
🥷 Steal Servosity's process: https://bit.ly/3xtAblA
🤝 Connect with Neil: https://www.linkedin.com/in/neilmedwed/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
🎙 Listen on audio:
Apple Podcast: https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779
Spotify: https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520
#msp #managedservices #managedserviceprovider
On this week's episode, Chris Caprio, CEO (and former CFO) of Focus Technology, joins the show to shed some light on M&A and how he and his team at Focus are handling it. It's not a simple process on either side, but Chris shares some insights on how to get started with your finances if you wanting to sell, what buyers are looking for when considering your MSP, and what you can do to get a better evaluation. If you're interested in M&A for MSPs (whether buying or selling), Chris's insights are invaluable.
Chapters:
0:00 - Intro
1:22 - From CFO to CEO of an MSP
6:40 - Understanding M&A
11:35 - How do I get started with finances?
15:05 - Getting a better evaluation
18:49 - The current m&a market
22:56 - Focus's plan for growth
30:09 - Assessing talent and clients before integration
38:36 - Selling to the executive suite
43:35 - MSP titan questions
📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS
🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI
🥷 Steal Servosity's process: https://bit.ly/3xtAblA
🤝 Connect with Chris: https://www.linkedin.com/in/christopher-caprio-a709769/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
In this episode, Sumeet Sabharwal, CEO at Netgain, shares his experience as a top MSP and discusses their unique approach as a "vertical MSP”, tailoring its services to specific industry verticals like healthcare, accounting, and legal. He shares valuable insights on how to differentiate your offerings, deepen client relationships, and prepare for the future of the industry. His experience in building a successful vertical-focused MSP provides a roadmap for others looking to evolve their businesses and stay ahead of the curve.
🕵️Check out IT by Design: https://itbd.net/
🖊️Sign up for Build IT 2025: https://itbd.net/live/
📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS
➡️ See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI
🥷 Steal Servosity's process: https://bit.ly/3xtAblA
🤝 Connect with Sumeet: https://www.linkedin.com/in/ssabharwal/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
On this week's episode, Mark Porter, CEO of High Wire Networks, joins the show as our most recent MSP Titan. In his discussion, Mark shares some of the adversity he's faced along his journey of growing several successful businesses (one from $14M to $28M in 14 months). From laying off 30% of his staff to dealing with intense family situations, he's made it through and lives by the motto "this chapter only makes the ending sweeter". He also discusses 1. the importance of enjoying other people's success + caring for you team and 2. how to do deal with the mental rollercoaster of running a business. Business is tough, but the rewards are worth it!
Chapters:
0:00 - Intro
1:50 - When and why he knew to sale
19:58 - Employees who don't want to you leave/investing into others
32:51 - Handling the mental rollercoaster
54:57 - Enjoy watching others succeed
1:06:03 - MSP Titan Questions
1:25:11 - Conclusion
📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS
🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI
🥷 Steal Servosity's process: https://bit.ly/3xtAblA
🤝 Connect with Mark: https://www.linkedin.com/in/mark-porter-highwire/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
In this week's bonus episode, we recorded at the Start Grow Manage Summit in Philadelphia, and our special guest is Keith Willis, owner of ECX Systems. Keith shares one thing his MSP does different than the rest, and that's hiring advanced generalists, not specialists... But he shares why that's a really good. Then he shares about the dangers of burning out yourself and/or your team and how his team can help.
✅ Check out Start Grow Manage and elevate your MSP like Keith did:
https://startgrowmanage.com/
📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS
🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI
🥷 Steal Servosity's process: https://bit.ly/3xtAblA
🤝 Connect with Keith: https://www.linkedin.com/in/taloncc/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
🎙 Listen on audio:
Apple Podcast: https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779
Spotify: https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520
#msp #managedservices #managedserviceprovider
In this episode, we sit down with Greg Browning, CEO of SinglePoint, to explore his journey of growing an MSP from $2.2 million to $23 million (going from $10M to over $20M in 2019 along...). Greg shares hard-earned lessons from scaling his company, navigating the risks and rewards of rapid growth, and lessons learned from managing risk with major contracts.
Chapters:
0:00 - Intro
1:09 - Exponential growth and not being reliant on one large client
12:14 - Greg's rise from tech to CEO
17:00 - When he realized he was the bottleneck
20:42 - Transitioning from founder-led sales
28:20 - Maintaining culture during growth
32:13 - Choosing to be CEO & working on the business
39:31 - What do you give away as the owner?
44:05 - MSP Titan Questions
57:23 - Conclusion
📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS
🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI
🥷 Steal Servosity's process: https://bit.ly/3xtAblA
🤝 Connect with Greg: https://www.linkedin.com/in/singlepointglobalceo/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
In this week's bonus episode, we recorded at the Start Grow Manage Summit in Philadelphia, and our special guest is Stewart Garzarelli, CEO of Agiliti. Today, Stewart's sharing how he got into IT and it's not your typical path (it helped him heal from a traumatic brain injury). Then, he shares some of what he's done to make his MSP successful, including how he evaluates new tech hires (which I can promise you it's different than everyone else, but you should start implementing it).
✅ Check out Start Grow Manage and elevate your MSP like Stewart did:
https://startgrowmanage.com/
🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI
🥷 Steal Servosity's process: https://bit.ly/3xtAblA
🤝 Connect with Stewart: https://www.linkedin.com/in/sgarzarelli/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
In this week's episode, we continue our MSP Titan series with Justin Esgar, CEO of Virtua Computers and host of the All Things MSP podcast. And if you've ever struggled with not feeling like enough, then this is the episode for you (should be 100% of us!). Justin dives deep into imposter syndrome, even sharing how after 16 years in the industry he still struggles with it, but he also shares his ways for dealing with it and overcoming. We also dive into getting out of your comfort zone, being ok with risk, and Justin's why for all that he does (hint: it's all about people).
📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS
🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI
🥷 Steal Servosity's process: https://bit.ly/3xtAblA
🤝 Connect with Justin: https://www.linkedin.com/in/justinesgar/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
In this week's bonus episode, we recorded at the Start Grow Manage Summit in Philadelphia, and our special guest is Ken Nero, CEO of IKON Business Group. Ken dives deep into what his driving force is in running his MSP. It's not all about the money, but about having a mission that his MSP can help further, a mission that will help minorities in America earn high paying jobs.
✅ Check out Start Grow Manage and elevate your MSP like Ken did:
https://startgrowmanage.com/
🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI
🥷 Steal Servosity's process: https://bit.ly/3xtAblA
🤝 Connect with Ken: https://www.linkedin.com/in/kennero/
🤝 Check out his MSP and foundation: https://www.ikonbusinessgroup.com/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
On this week's episode, Alan Crowetz, CEO of Infostream, joins the show to share the lessons he's learned over the last 30 years of doing business. He shares why it's important to collaborate with other MSPs, even competitors; the importance of being on camera and how it generates leads; and learning the importance of leading the team by taking time off and not overworking yourself.
Chapters:
0:00 - Intro
1:11 - How he got started
8:11 - What would he change?
12:50 - Getting on TV stations for marketing
17:44 - Where he's at now
25:04 - His biggest challenge
30:15 - His focus on sales and marketing
38:17 - Biggest lesson learned
40:45 - Saying "no" to prospects
45:00 - Leading your team with productivity and time off
55:45 - Resources he recommends
57:40 - Conclusion
📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS
🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI
🥷 Steal Servosity's process: https://bit.ly/3xtAblA
🤝 Connect with Alan: https://www.linkedin.com/in/computer-support/
🤝 Check out his MSP: https://www.infostream.cc/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
In this week's bonus episode, we recorded at the Start Grow Manage Summit in Philadelphia, and our guest this week is George Ballane, CEO and owner of BizTech Pro. George shares what he's done within his MSP that's making a huge difference, niching. But he also shares other topics: his sales trick that warms up clients quicker, how he 25x-ed his return on an insurance company during covid, and how lead generation has been easier since niching.
✅ Check out Start Grow Manage and elevate your MSP like George did: https://startgrowmanage.com/
🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI
🥷 Steal Servosity's process: https://bit.ly/3xtAblA
🤝 Connect with George: https://www.linkedin.com/in/george-ballane-biztechpro/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
On this week's episode, we continue our MSP Titan series, where we interview top MSP CEOs around the world and let them share their advice on what you should do for your MSP. Today's guest is Earl Foote, CEO of Nexus IT, Utah's largest and fastest-growing non-PE MSP. Though many things factor into success, two elements stand out that have helped Earl make Nexus IT into a powerhouse. One is personal development, and the second is an intense focus on people (clients and your team). Get these two things right and good things will happen.
Chapters:
0:00 - Intro
1:28 - Why did Earl start?
9:48 - What does he attribute to his success?
16:24 - The importance of personal development
22:52 - How he has grown exponentially, year after year
33:12 - M&A and his different approach
43:55 - Maintaining culture, especially during large growth
53:33 - Culture and M&A
1:03:44 - Top 5 questions for top 500 MSPs
1:15:46 - Conclusion
📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS
🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI
🥷 Steal Servosity's process: https://bit.ly/3xtAblA
🤝 Connect with Earl: https://www.linkedin.com/in/earlfoote/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
In this week's bonus episode, we're recording at the Start Grow Manage Summit in Philadelphia with our first guest Robert Choynowski, CEO of SeaGlass Technology. Robert shares what he's learned over the last several years, which has led to him 2 years straight of 100% growth... Previously, he was making large marketing investments but yielding no results due to inadequate onboarding and service delivery. So what did he do? He focused on improving these areas (not more marketing and sales), which led to an impressive 152% growth in one year.
✅ Check out Start Grow Manage to help elevate your MSP like Robert did:
https://startgrowmanage.com/
🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI
🥷 Steal Servosity's process: https://bit.ly/3xtAblA
🤝 Connect with Robert: https://www.linkedin.com/in/rchoynowski/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
This week, we explore with operations expert Jhana Li the transformative power of operations and how it’s much more than just backend management. Effective operations optimize a business's core resources—time, energy, money, human potential, and physical capital. But we really hone in on the human element, where aligning tasks with each team member's strengths can significantly boost productivity and innovation, therefore profitability and enjoyment at work. Operations are crucial for driving efficiency, profitability, and scalable success at your MSP.
Chapters:
0:00 - Intro
1:22 - Jhana's journey into operations
3:54 - Defining operations
6:26 - Don't wait on operations
12:20 - Handing off operations as a CEO
21:00 - The 5 areas of operations
35:55 - The human potential area of operations
1:04:15 - The last 2 areas of operations
1:07:32 - Bringing on an ops manager
1:12:53 - Conclusion
📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS
🛫 See how Servosity can help improve your MSP’s backups: https://bit.ly/4cxsCcI
🥷 Steal Servosity's process: https://bit.ly/3xtAblA
🤝 Connect with Jhana: https://www.linkedin.com/in/jhana-li/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
MSPs have 3x-ed their MRR in one year after implementing customer success (Marnie's clients).. That's why, on today's episode, CS expert and former CEO Marnie Stockman joins the show to discuss the importance of customer success in your MSP and how it can completely change your MSP's trajectory.
Chapters:
0:00 - Intro
1:20 - From school teacher to CEO
9:48 - Why is customer success important?
15:50 - How does customer success help growth?
20:09 - How should I implement CS with prospects?
31:19 - Growing MRR with customer success
39:55 - How should I implement CS with my current clients?
47:32 - CS vs customer experience
53: 28 - Who implements CS in my MSP?
58:32 - The importance of the personal touch
1:02:37 - Lead it Like Lasso
📧 Sign up for our weekly newsletter: https://go.servosity.com/msp-mindset-news
🛫 See how Servosity can help improve your MSP’s backups: https://servosity.com/
🥷 Steal Servosity's process: https://go.servosity.com/process
🤝 Connect with Marnie: https://www.linkedin.com/in/marniestockman/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
📖 Get Lead it Like Lasso today: https://a.co/d/3MYY2DG
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
On this week's episode, Dr. Alan Barnard, one of the world's leading experts on the theory of constraints, joins the show to explain how this theory can help business owners (including MSPs) exponentially grow their companies. How does the theory help? By implementing it, businesses can narrow down on the real problems within their companies, problems they didn't even know existed... AND this is the same business strategy that @AlexHormozi uses to exponentially grow his company.
Chapters:
0:00 - Intro
1:10 - What is the theory of constraint?
21:48 - Uninterrupted flow within your business
34:33 - What if my constraint is demand?
48:01 - The power of first principles thinking
58:15 - It's impossible... unless
1:20:14 - Clear next steps for ambitious goals
1:27:07 - Dr. Alan's current impossible goal
1:30:12 - Conclusion
📧 Sign up for our weekly newsletter: https://go.servosity.com/msp-mindset-news
🛫 See how Servosity can help improve your MSP’s backups: https://servosity.com/
🥷 Steal Servosity's process: https://go.servosity.com/process
🤝 Connect with Dr. Alan: https://www.linkedin.com/in/dralanbarnard/
📺 Dr. Alan's Youtube: @DrAlanBarnard
📖 Check out his new kid's book: https://a.co/d/fbZ373W
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
n this week's episode, we start our new interview series called MSP Titans on MSP Mindset. In this series, we interview 100 of the top 500 MSPs in the world and let them share their stories and paths to success. Our first MSP Titan is Sean Maguire, founder of Synivate. He shares how going all in on automation and standardization helped him reach the top 500 while maintaining a small team. Chapters: 0:00 - Intro1:58 - Why did Sean start Synivate?4:30 - The benefits of going all in on automation and standardization25:42 - MSPs and remote work 35:05 - What would Sean do differently if starting over?40:20 - MSP Titan Questions 📧 Sign up for our weekly newsletter: https://go.servosity.com/msp-mindset-news🛫 See how Servosity can help improve your MSP’s backups: https://servosity.com/🥷 Steal Servosity's process: https://go.servosity.com/process🤝 Connect with Sean: https://www.linkedin.com/in/maguiresean/🤝 Connect with Damien: https://www.linkedin.com/in/dstevens📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
On this week's episode, Alok Appadurai, CEO of Uplift Millions and best-selling author, joins the show to discuss how important your identity is in growing a business and living out your dream. Alok went from the highs of a successful CEO to the lowes of being homeless and having to live in friends' houses... So how did he bounce back and end up with a successful company? Through never letting go of his identity and choosing to push forward when others wouldn't. Look to your vision and don't let go, and see how much you, those around you, and your company can grow!
Chapters:
0:00 - Intro
1:54 - Hardships growing up and how that shaped him
6:04 - Hitting rock bottom and building back up
14:51 - Having a wealth mindset when you're failing
25:42 - Figuring out your identity
40:40 - Make it about others
48:04 - Maximum impact potential
52:04 - Conclusion
📧 Sign up for our weekly newsletter: https://go.servosity.com/msp-mindset-news
🛫 See how Servosity can help improve your MSP’s backups: https://servosity.com/
🥷 Steal Servosity's process: https://go.servosity.com/process
🤝 Connect with Alok: https://www.linkedin.com/in/alokappadurai/
📖 Buy Alok's book Maximum Impact Potential: https://a.co/d/bsRwe3Q
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
On this week's episode, Dr. Robert Murray joins the show to discuss the importance of emotionally maturity in the workplace and loving your team well. And we're not talking about love as in how a family would, but what's necessary and acceptable for the workplace. But first, it all starts with understanding your own emotions first before you can be understand others. Then, watch as your team flourishes and your MSP grows (companies of endearment greatly outperforOn this week's episode, Dr. Robert Murray joins the show to discuss the importance of emotionally maturity in the workplace and loving your team well. And we're not talking about love as in how a family would, but what's necessary and acceptable for the workplace. But first, it all starts with understanding your own emotions first before you can be understand others. Then, watch as your team flourishes and your MSP grows (companies of endearment greatly outperform other great companies that doesn't focus on that).
Chapters:
0:00 - Intro
2:50 - Performing at the expense of your humanity
21:04 - Working hard for emotional intelligence
28:55 - Learning to address your feelings
43:00 - How do I apply this, especially to business?
53:42 - Dealing with other's feelings
1:07:10 - Companies of endearment outperform great companies
1:11:42 - Conclusion
📧 Sign up for our weekly newsletter: https://go.servosity.com/msp-mindset-news
🛫 See how Servosity can help improve your MSP’s backups: https://servosity.com/
🥷 Steal Servosity's process: https://go.servosity.com/process
🤝 Connect with Robert: https://www.linkedin.com/in/drrobmurray/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
Find yourself struggling with thoughts like "I'm not enough" and wonder where these thoughts come from? On this week's episode, Britt Lefkoe, a business coach to billionaires and top executives, joins the show to discuss where you find your worth as a person, how to overcome the "I'm not enough" mentality, and how to shed your false narratives.
Chapters:
0:00 - Intro
1:40 - Struggling with “I’m not enough”
4:17 - Britt’s struggle with where she found worth
10:05 - Success doesn’t cure your flawed mindsets
13:35 - How Britt deals with pressure
18:17 - Identity shifts with you and your business
23:50 - As a coach, what issues do you see the most?
28:07 - How do I face my “I’m not enough”?
42:11 - Shedding your false narratives
52:12 - How do I go to the next level with my mindset?
58:06 - Gaining clarity
1:09:58 - We don’t actually want control
1:23:55 - Conclusion
📧 Sign up for our weekly newsletter: https://go.servosity.com/msp-mindset-news
🛫 See how Servosity can help improve your MSP’s backups: https://servosity.com/
🥷 Steal Servosity's process: https://go.servosity.com/process
🤝 Connect with Britt: https://www.linkedin.com/in/britt-lefkoe/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
Are you playing to win with your MSP? On this week's episode, former NFL player turned CEO, Shawn Harper, joins the podcast to share how you can overcome obstacles in all areas of your life with a winning mindset. It's time to stop playing the victim and instead be the victor. Making this mindset shift will change everything.
0:00 - Intro
1:43 - Shawn's struggles growing up
9:04 - Struggles with his family
18:50 - Victim to victor
24:57 - Overcoming a poverty mindset 30:07 - How can I be a winner?
38:13 - How do I give more?
41:15 - Growing his company post-NFL
44:53 - Stop hiding your struggle
53:08 - What's next for Shawn?
58:02 - Conclusion
🛫 See how Servosity can help improve your MSP’s backups: https://servosity.com/
🥷 Steal Servosity's process: https://go.servosity.com/process
📧 Sign up for our weekly newsletter: https://go.servosity.com/msp-mindset-news
🤝 Connect with Shawn: https://www.linkedin.com/in/shawnharper75/
📖 the Winologist: https://a.co/d/09UCbGb2
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
On this week’s episode, Ethan Bull, co-founder of ProAssisting, joins the show to discuss the powerful impact an executive assistant can have on both your MSP and personal life. Win back your time from tasks you SHOULDN’T be doing and use that free time to invest in your family and focus on areas of the business you’re best suited for as owner/CEO.
Chapters:
0:00 - Intro
1:48 - Why 29 hour work day?
4:40 - Why do you need an executive assistant?
9:11 - “I don’t have that much to hand off”
16:40 - How do I find an EA?
25:14 - Full-time vs part-time EA
34:48 - Resources for hiring an EA
40:33 - The positive impacts of an EA
43:32 - Conclusion
📧 Sign up for our weekly newsletter: https://go.servosity.com/msp-mindset-news
🛫 See how Servosity can help improve your MSP’s backups: https://servosity.com/
🥷 Steal Servosity's process: https://go.servosity.com/process
🤝 Connect with Ethan: https://www.linkedin.com/in/ethanbull/
🤝 ProAssisting: https://www.proassisting.com/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
On this week’s episode, Terry Hedden, founder of Marketopia and former MSP, joins the show to discuss his story of having one of the nation's fastest-growing MSPs in its time. From a $24k investment to making the Inc 5000, Terry shares his insights into what you can do to fast-track your MSP. Hint: it starts with delegating and putting your people first. Chapters: 0:00 - Intro 1:18 - How Terry started his MSP9:10 - From $24k to Inc 500018:40 - Biggest challenges in business25:22 - How he maintained 50% growth over 6 years28:24 - Social proof and winning deals31:48 - Maintaining culture during fast growth 41:51 - Leveling up personally 48:13 - It’s easy to grow an MSP?59:58 - 2000%+ growth in 3 years? 1:04:27 - Conclusion📧 Sign up for our weekly newsletter: https://go.servosity.com/msp-mindset-news🛫 See how Servosity can help improve your MSP: https://www.servosity.com/learnmore🥷 Steal Servosity's process: https://www.servosity.com/process🤝 Connect with Terry: https://www.linkedin.com/in/terryhedden/🤝 Marketopia: https://marketopia.com🤝 Connect with Damien: LinkedIn: https://www.linkedin.com/in/dstevens📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g #msp #managedservices #managedserviceprovider
On this week's episode, Joe Rojas, who's built 3 MSPs to over seven figures, shares his story with niching and how it jumpstarted all his business ventures. If you're looking to grow your MSP exponentially, then it's time to find your niche. And when you do, buckle up because you're going to take off quick. Chapters: 0:00 - Intro 1:35 - Why niching is important 10:53 - Joe helps me with niching 19:45 - Real-life examples with niching 25:20 - How to choose a niche41:21 - How long does it take to niche?46:45 - Actionable next steps? 52:21 - Conclusion📧 Sign up for our weekly newsletter: https://go.servosity.com/msp-mindset-news🛫 See how Servosity can help improve your MSP: https://www.servosity.com/learnmore🥷 Steal Servosity's process: https://www.servosity.com/process🤝 Connect with Joe: https://www.linkedin.com/in/joerojas/🤝 Start Grow Manage: https://startgrowmanage.com/🤝 Connect with Damien: LinkedIn: https://www.linkedin.com/in/dstevens📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
In this week’s episode, Damien sits down with Shawn Walsh and Dave Cava, authors of "The Pumpkin Plan for MSPs," to discuss their journeys in the MSP industry. Shawn shares his transition from law enforcement to business leadership, while Dave recounts his rapid MSP growth (1 million revenue in 1 year) amid personal health and legal crises. They candidly discuss challenges like team management, financial struggles, and personal mindset, while also sharing how they overcame and elevated their business.Chapters: 0:00 - Intro 1:19 - Dave’s Story 7:24 - Shawn’s Story 13:20 - Why the wrote the book 17:39 - Dave’s insane year 1&223:38 - Shawn’s early struggles with teams/management33:41 - the Hamster Wheel 49:51 - Differentiation 1:04:04 - Your unique offering 1:08:11 - Come in like the expert 📧 Sign up for our weekly newsletter: https://go.servosity.com/msp-mindset-news🛫 See how Servosity can help improve your MSP: https://www.servosity.com/learnmore🥷 Steal Servosity's process: https://www.servosity.com/process🖥️ Checklist: Top Seven Ways Ransomware Destroys Backups https://go.servosity.com/7-ways-download🤝 Connect with Shawn: https://www.linkedin.com/in/encorestrategic/🤝 Connect with Dave: https://www.linkedin.com/in/dave-cava-encore/🤝Encore Strategic: https://encorestrategic.io/🤝 Connect with Damien: LinkedIn: https://www.linkedin.com/in/dstevens📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
In this week’s episode, Damien sits down with Sunny Kaila, CEO of IT by Design, to explore his entrepreneurial journey from a young immigrant with limited English skills to leading a nearly 1,000-employee organization. Sunny shares his experiences growing up on a farm in India, moving to the U.S., and the relentless hard work that enabled him to achieve his American dream. He discusses the challenges he faced, including starting his own business, dealing with early setbacks, and the pivotal moments that shaped his success.Chapters: 0:00 - Intro1:17 - Sunny’s story from immigrant to successful American Dream 20:05 - Where it all began 27:00 - Why’d you leave the “safety” of your job 32:30 - Raising children to be successful 38:18 - Transitioning away from MSP 46:06 - Early setbacks 53:52 - Noting being reactive with hiring 1:00:55 - Where to find unconventional hires 1:19:41 - Conclusion 📧 Sign up for our weekly newsletter: https://go.servosity.com/msp-mindset-news🛫 See how Servosity can help improve your MSP: https://www.servosity.com/learnmore🥷 Steal Servosity's process: https://www.servosity.com/process🖥️ Checklist: Top Seven Ways Ransomware Destroys Backups https://go.servosity.com/7-ways-download🤝 Connect with Sunny: https://www.linkedin.com/in/sunnykaila/🤝IT by Design: https://itbd.net/🤝 Connect with Damien: LinkedIn: https://www.linkedin.com/in/dstevens📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
In this week’s episode, leadership and management expert Dave Klein offers insights into how you can elevate your leadership and management skills. Drawing from his extensive experience in top companies, Dave discusses practical strategies for hiring the right team, the importance of recruiting vs hiring, overcoming common leadership challenges, and establishing clear expectations/goals. See how to build a stronger, more effective team and elevate your MSP business to new heights.Chapters: 0:00 - Intro1:20 - Biggest mistakes leaders make 7:00 - How do I show clarity to my team?12:30 - Expectations and goals for my team 23:30 - Parenting and how it applies to leadership29:30 - Seeing both “and’s” and “or’s” 39:04 - Assessing underperformers 46:40 - Recruiting not hiring 55:47 - Am I getting in the way? 1:03:40 - How do I evaluate my leadership? 1:07:28 - Conclusion 📧 Sign up for our weekly newsletter: https://go.servosity.com/msp-mindset-news🛫 See how Servosity can help improve your MSP: https://www.servosity.com/learnmore🥷 Steal Servosity's process: https://www.servosity.com/process🖥️ Checklist: Top Seven Ways Ransomware Destroys Backups https://go.servosity.com/7-ways-download🤝 Connect with Dave: https://www.linkedin.com/in/davidkline/🤝 MGMT Accelerator: https://mgmt.beehiiv.com/🤝 Connect with Damien: LinkedIn: https://www.linkedin.com/in/dstevens📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g #msp #managedservices #managedserviceprovider
Do you ever struggle with sales? If so, Brain Gillette, founder of Feel Good MSP is sharing his story and techniques on how he, as a VP of sales, helped an MSP grow 3x in 3 years. His techniques are very different from what we've always been told... But this is the future of sales. Chapters: 0:00 - Intro 1:17 - Brain's different path into sales 5:18 - Stop playing a role during sales8:45 - His journey from acting to selling 13:35 - "Thick Skin" actually isn't good19:15 - How Brian grew an MSP 3x30:00 - Your looking for the wrong people38:20 - Empathy in sales1:02:10 - Biggest misconceptions MSPs have about sales1:04:53 - Commonly accepted practices that are bad1:08:03 - Conclusion 📧 Sign up for our weekly newsletter: https://go.servosity.com/msp-mindset-news🛫 See how Servosity can help improve your MSP: https://www.servosity.com/learnmore🥷 Steal Servosity's process: https://www.servosity.com/process🖥️ Checklist: Top Seven Ways Ransomware Destroys Backups https://go.servosity.com/7-ways-download🤝 Connect with Brian: LinkedIn: https://www.linkedin.com/in/brian-gillette/🤝 Website: https://www.feelgoodmsp.com/🤝 Connect with Damien: LinkedIn: https://www.linkedin.com/in/dstevens🎙 Listen on audio: Apple Podcast: https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779Spotify: https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
This week on MSP Mindset, join us for a packed conversation with Kyle Christiansen, co-founder and chief Accountability Officer at Empath. In this episode, we delve into critical strategies for MSP owners, focusing on pricing and profit margins, recruiting, accountability, and sales. Improvements in these areas can help differentiate your MSP in a saturated market, leading to happier employees and a growing business.Chapters: 0:00 - Intro2:30 - How do I differentiate my MSP?20:09 - How do I differentiate - Accountability 35:15 - Helping your team members get to the "majors"40:32 - How do I differentiate myself with recruiting? 50:33 - How do I differentiate myself with sales?58:54 - How do I price my services properly? 1:11:52 - What am I sleeping on as a MSP?1:21:09 - Conclusion📧 Sign up for our weekly newsletter: https://go.servosity.com/msp-mindset-news🛫 See how Servosity can help improve your MSP: https://www.servosity.com/learnmore🥷 Steal Servosity's process: https://www.servosity.com/process🖥️ Checklist: Top Seven Ways Ransomware Destroys Backups https://go.servosity.com/7-ways-download🤝 Connect with Kyle: https://www.linkedin.com/in/kylechx/🖥️ Check out Empath: https://empathmsp.com/ 🤝 Connect with Damien: LinkedIn: https://www.linkedin.com/in/dstevens📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
Today's episode spotlights Arlin Sorenson, a pivotal figure in the tech industry and founder of Heartland Technology Solutions and HTG Peer Groups, now known as ConnectWise Evolve. Arlin has shifted his focus from running his IT company to mentoring tech leaders and enhancing business growth through peer accountability. We'll uncover how his upbringing on an Iowa farm ignited his entrepreneurial journey, turning a hobby into a multimillion-dollar business through strategic mergers and targeting rural markets. Arlin discusses the transformative impact of peer groups on business strategy and personal development, blending deep faith with professional guidance to help tech leaders achieve personal fulfillment and shape their legacies. Chapter: 0:00 - Intro 1:36 - Arlin's journey into peer groups 5:25 - What is involved in a peer group?10:57 - Having a plan and saying "no" 18:21 - Digging deeper into Arlin's HTB origins31:36 - Why invest in HTG over your own MSP?39:53 - Biggest takeaways from being in a peer group 56:16 - Why is Arlin's zone of genius? 1:00:46 - How do you integrate faith and work? 1:07:35 - Future challenges for MSPs? 📧 Sign up for our weekly newsletter: https://go.servosity.com/msp-mindset-news🛫 See how Servosity can help improve your MSP: https://www.servosity.com/learnmore🥷 Steal Servosity's process: https://www.servosity.com/process🖥️ Checklist: Top Seven Ways Ransomware Destroys Backups https://go.servosity.com/7-ways-download🤝 Connect with Arlin: LinkedIn: https://www.linkedin.com/in/asorensen/🤝 Connect with Damien: LinkedIn: https://www.linkedin.com/in/dstevens📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
Ever struggled with self-sabotage or imposter syndrome? We should all raise our hands! On this week's episode, business coach and entrepreneur April Garcia joins the show to discuss overcoming self-sabotage to better your success. Voted least like likely to succeed in high school, April is now a highly successful entrepreneur who's willing to share her personal struggles with self-sabotage/imposter syndrome and the strategies she uses to battle back (spoiler alert, it involves getting other people's help!). Chapters: 0:00 - Intro1:22 - Voted least likely to succeed + April's pivot to success 12:42 - How to shortcut your success with mentors 19:37 - Self-sabotage and hindering your growth 26:15 - Understanding how you self-sabotage and overcoming 49:06 - How to be vulnerable, especially when you know a little about a topic1:05:42 - Conclusion📧 Sign up for our weekly newsletter: https://go.servosity.com/msp-mindset-news🛫 See how Servosity can help improve your MSP: https://www.servosity.com/learnmore🥷 Steal Servosity's process: https://www.servosity.com/process🖥️ Checklist: Top Seven Ways Ransomware Destroys Backups https://go.servosity.com/7-ways-download🤝 Connect with April: https://www.linkedin.com/in/mckeegangarcia/ 💻 April's website: https://theaprilgarcia.com/🤝 Connect with Damien: LinkedIn: https://www.linkedin.com/in/dstevens📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
On this week’s episode, we’re discussing how to build a culture of authenticity within your MSP. It starts with the transformative power of genuine feedback, discovering your Zone of Genius, and learning the crucial role of authentic communication. Leading the discussion, Brian Hoppe, former MSP and now MSP executive coach, joins the show to share his insights on accomplishing this. Culture may seem easy, but it follows the old saying, “Easier said than done.”Chapters: 0:00 - Intro1:23 - Figuring out your Zone of Genius 15:17 - What should you STOP doing? 22:20 - Authentic communication and feedback amongst your team 📧 Sign up for our weekly newsletter: https://go.servosity.com/msp-mindset-news🛫 See how Servosity can help improve your MSP: https://www.servosity.com/learnmore🥷 Steal Servosity's process: https://www.servosity.com/process🤝 Connect with Brian: https://www.linkedin.com/in/brianhoppe/🤝 Connect with Damien: LinkedIn: https://www.linkedin.com/in/dstevens📺 Watch on YouTube: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
Struggling to find or maintain talent at your MSP or small business? If so, Zeke has some answers. On today's episode, Zeke Lopez, founder of People Oxygen, joins the show to discuss productive mindsets around hiring people. Sneak peek, it starts with valuing the brains (the people) over the bucks (money). Your people are your greatest asset, and your success runs through them as much as it does you. It's a people game.Chapters: 0:00 - Intro1:35 - Changing your mindset with hiring 5:30 - Initial steps you can take to improve your hiring 12:30 - Why should you hire differently than everyone else?17:00 - How do you make talent a priority? 40:18 - How do you intentionally find and keep someone who's a great fit 1:00:40 - How does Zeke help companies? 1:15:15 - Conclusion 📧 Sign up for our weekly newsletter: https://go.servosity.com/msp-mindset-news🛫 See how Servosity can help improve your MSP: https://www.servosity.com/learnmore🥷 Steal Servosity's process: https://www.servosity.com/process🤝 Connect with Zeke: https://www.linkedin.com/in/zekelopez/🤝 Connect with Damien: LinkedIn: https://www.linkedin.com/in/dstevens📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
On today's episode of MSP Mindset, Johnny Page, CRO of SaaS Academy joins the show to discuss his journey from commission only sales to CEO to now CRO of SaaS Academy. He's sharing all he learned along the way, from victories to struggles. He drops tips on hiring and how to make sure you're building the right team; mindset and how it grows your business; overcoming imposter syndrome; and the importance of discipline and peer groups.Chapters: 0:00 - Intro2:27 - From commission only sales to CEO8:18 - The value of peer groups and coaching 14:03 - Johnny's changes in mindset that led to business growth 34:02 - The importance of personal discipline52:17 - Conversations to have when hiring 58:36 - Your hiring determines the success of your company📧 Sign up for our weekly MSP Mindset newsletter: https://go.servosity.com/msp-mindset-news🛫 See how Servosity can help improve your MSP: https://www.servosity.com/learnmore🥷 Steal Servosity's backup process: https://www.servosity.com/process🤝 Connect with Johnny via LinkedIn: https://www.linkedin.com/in/johnnypage/🤝 Connect with Damien via LinkedIn: https://www.linkedin.com/in/dstevens📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
What would you do if your MSP suffered a ransomware attack? Would you fold or could you make it through? On today's episode, Robert Cioffi, co-founder of Progressive Computing, shares his story about how he and his partner pulled their MSP through a massive attack. He goes into what happened (his MSP was doing everything right...), how they handled the situation and the aftermath, and what you can be doing now to make sure you're prepared. 0:00 - Intro2:10 - Attack overview12:15 - Day 1: Ransomware Attack 26:04 - Day 2 and beyond 35:08 - Why culture is CRITICAL for survival 43:20 - The importance of community 50:30 - How long did it take to recover? 57:39 - Resources for MSPs facing attacks or to prepare yourself Today’s Sponsor:Superior Data Protection with Servosity:https://www.servosity.com/learnmoreIf Servosity isn't a good fit, benefit from their 18 years of messing up backup and DR and “Steal Their Process” to use on your own:https://www.servosity.com/processCompTIA Emergency Response Team: https://connect.comptia.org/content/lp/comptia-emergency-response-teamConnect with Robert: LinkedIn: linkedin.com/in/rcioffiConnect with Damien: LinkedIn: https://www.linkedin.com/in/dstevensListen on audio: Apple Podcast: https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779Spotify: https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520
Are your limiting beliefs holding back you and your MSP? If so, join us for today's episode, as Nigel Moore, founder of the Tech Tribe and former MSP owner, joins to discuss his journey in self growth. From depressed, dark thoughts to joy and contentment, see how Nigel improved himself which in turn improved his business. 0:00 - Intro 2:31 - Nigel's journey into MSPs5:30 - Your mindset determines your success15:00 - How do you refrain your mind24:50 - How do mastermind groups improve me and my MSP 38:14 - Look at your hard times with gratitudeToday’s Sponsor:Superior Data Protection with Servosity:https://www.servosity.com/learnmoreIf Servosity isn't a good fit, benefit from their 18 years of messing up backup and DR and “Steal Their Process” to use on your own:https://www.servosity.com/processTech Tribe: https://thetechtribe.com/Connect with Nigel: https://www.linkedin.com/in/nigelgmoore/Connect with Damien: https://www.linkedin.com/in/dstevensListen on audio: Apple Podcast: https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779Spotify: https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520
As technology advances at an insane pace, how do you as a MSP face the upcoming challenges with generative ai and hiring good talent? On today's episode, Jay McBain, chief analyst for Canalys, joins the show to give us an idea of what's down the road for MSPs, areas MSPs are missing out on, and what you should do now to prepare. Chapter: 0:00 - Intro 2:15 - Jay's involvement with Deep Blue and Watson 10:19 - Should my MSP focus on AI right now? 24:00 - The future of MSPs and talent 49:16 - What is upcoming for MSPs?55:14 - More on talent issues 60:33 - Who do I get my MSP ahead? 66:48 - What are MSPs overlooking right now?Today’s Sponsor:Superior Data Protection with Servosity:https://www.servosity.com/learnmoreOr benefit from their 18 years of handling backups and DR and “Steal Their Process” to use on your own:https://www.servosity.com/processConnect with Jay:linkedin.com/in/jaymcbainConnect with Damien: LinkedIn: https://www.linkedin.com/in/dstevensListen on audio: Apple Podcast: https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779Spotify: https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520
On this week's episode, Roger Swanson, Program Director of the RIST Institute for Cybersecurity at the Florida SouthWestern State College and an MSP owner for 17 years, joins Damien to discuss the struggles that come along with owning a business. Together they'll discuss the following:Being open and vulnerable about your numbers and feelingsAre you really ok?Thoughts of walking away and ending it allGetting over tough hurdlesKey take aways and advice for other struggling business ownersConnect with Roger: LinkedIn: linkedin.com/in/rogerswanson
Toby Musser, CEO of MNS Group and one of the less than 50 Authorized C3PAO under the Cyber-AB for the Department of Defense, joins Damien for discuss the following crucial topics: An overview of the new CMMC ruleWill the rule come out soon?What will MSP's need to do?The impact of the rule to all MSP's - big or small.Connect with Toby Musser:linkedin.com/in/tobiasmusser
On this week's episode, Rob Rae, CVP of Community and Ecosystems of PAX8, joins Damien to talk about AI: An overview of AI and the value it can bring to your MSPWhy MSP's shy away from AIWhy AI shouldn't be viewed as something to be terrified ofAdvice for other MSP's and critical takeawaysConnect wit Rob: LinkedIn: linkedin.com/in/robtraeTwitter: https://twitter.com/RobTRae
Eric Woodard, CEO of Proteck Support, will join Damien for this episode to talk about:° An overview of his company's ransomware attack and the impacts it had on his company and himself° The immediate actions Eric took and how he communicated with his clients° What challenges Eric encountered during the incident° Measures that were put in place to prevent this from happening in the future° Advice for other MSPs and critical takeawaysConnect with Eric: LinkedIn: linkedin.com/in/eric-woodard
Wes Spencer, Co-Founder of Perch Security, joins Damien for this episode to talk about the following:° Understanding the impact of knowing your WHY and the risks of not understanding° Common obstacles faced when trying to discover your WHY° How having a clear WHY impacts your business decisions° Building a brand that embodies your WHY° Communicating your WHY to customersConnect with Wes: LinkedIn: https://www.linkedin.com/in/wesspencer/YT Channel: https://www.youtube.com/wesspencer
Building and Sustaining a Compliant MSP Culture.Tim Golden, Founder and CEO of compliancerisk.io will join Damien for this episode to talk about:› Implementation and maintenance of compliant MSP culture and governance› Common mistakes made by MSPs and how to avoid them› Applying the concepts like "shifting your mind left" or "staying ahead of the curve"› Factors MSPs should understand when considering CMMC certification or FedRAMP accreditation› How MSPs should prioritize and sequence their compliance effortsConnect with Tim:https://www.linkedin.com/in/timothygolden/https://compliancerisk.io/https://connect.comptia.org/https://vitaltechservices.com/Connect with Damien:https://www.linkedin.com/in/dstevens/Learn more about Servosity:https://www.servosity.com/learn-more
Pamela Miranda, CEO and President of Triella, will join Damien for this episode to talk about:° Importance of fostering a sense of belonging for employees° How a diverse MSP team can lead to better client partnerships° The future of diversity and inclusivity in the MSP market° Current state of female representation in tech° Strategies for underrepresented groups to navigate leadership pathwaysConnect with Pamela: LinkedIn: https://www.linkedin.com/in/pamelamiranda10/
Adam Slutskin, Co-Founder of CyberFox, will join Damien for this episode to talk about:° Common fears and apprehensions for new MSPs° Strategies for transforming fears into action° Common myths in the MSP world fueling fears° Balancing genuine fears and maintaining a positive attitude° The importance of addressing and confronting fearsWatch on YouTube: https://www.youtube.com/@mspmindsetConnect with Adam:https://www.linkedin.com/in/adamslutskin/Connect with Damien:https://www.linkedin.com/in/dstevens/Learn more about Servosity: https://www.servosity.com/learn-more
Giovanni Sanguily, Founder and CEO of GlassHive and TRIdigital, joins Damien for this episode to talk about: ° How to set your MSP apart from competitors ° Developing a visual identity that reflects your uniqueness ° Strategies for local MSPs to compete with global players ° How to measure the success of your differentiation
Connect with Giovanni: https://www.linkedin.com/in/giovannisanguily/ https://glasshive.com/ https://www.tridigitalmarketing.com/
Listen or watch on your favorite platform: YouTube: https://www.youtube.com/@mspmindset LinkedIn: https://www.linkedin.com/company/mspmindset/
Connect with Damien: https://www.linkedin.com/in/dstevens/
Learn more about Servosity: https://www.servosity.com/learn-more
On today's episode, Paul Green, MSP Marketing Expert, joins Damien for the following discussions: • What are the most effective marketing channels • How to ensure consistent messaging across platforms • Tailoring and single message for multiple audiences • What role does branding play • Common misconceptions about marketing
Connect with Paul: LinkedIn: www.linkedin.com/in/paul-green-msp-marketing Podcast: www.paulgreensmspmarketing.com/podcast/ Website: www.mspmarketingedge.com Facebook Group: www.facebook.com/groups/mspmarketing/
In this episode, Damien is joined by Erick Simpson, an MSP pioneer and leader, to discuss topics related to MSP-client relationships. They explore methods for evaluating client relationships, delve into the financial implications of client retention, and go over effective strategies to attract ideal clientele. Also, they discuss how to align client relationships with overall business goals and the long-term benefits that can be achieved through these efforts.
Connect with Erick: LinkedIn: https://www.linkedin.com/in/ericksimp... Website: https://ericksimpson.com/ https://channelmastered.com/
Connect with Damien: LinkedIn: https://www.linkedin.com/in/dstevens/
In this episode, Damien is joined by Jamison West, Co-Founder of TimeZest, to discuss leveraging a borderless talent pool, the challenges of managing a virtual team, the characteristics of an effective remote workforce, the benefits of implementing an accountability chart to enhance clarity within the team, and the crucial issue of employee turnover and how MSPs can attract and retain top talent in the industry.
Connect with Jamison: LinkedIn - www.linkedin.com/in/jamisonwest Website - https://www.teamatics.com/
On today's episode, we have on special guest Adam Bielanski, author and Sierra Pacific Group CEO & Founder, to discuss MSP Vision, Core Values, and his new book - Scaling with Purpose.
Connect with Adam: LinkedIn: linkedin.com/in/adambielanski Book: https://a.co/d/30IwTZ2
In this episode, Damien is joined by Zeke Lopez, the founder of People Oxygen, to delve into the concept of unleashing one's human advantage and transforming into a business growth engine. We'll be discussing the following: 1. Embracing the Power of the Human Element in MSP Success. 2. Recognizing the unique strengths and abilities that humans bring to the business landscape. 3. Exploring how leveraging human advantage can differentiate MSPs and fuel growth.
Connect with Zeke: LinkedIn: linkedin.com/in/zekelopez
On this week's episode, Alex Farling, the Partner and Community Lead at Lifecycle Insights, joins Damien to discuss what every MSP struggles with...sales. Through today's insightful conversation you'll learn:1). How To Accept Early Struggles: Just like anything else, there's a learning curve.2). Gaining Expertise: How to continue learning sales, despite the infrequency compared to regular MSP tasks.3). Building A Process: How to build a repeatable, efficient sales process that can be built upon4). Sell Without Being Slimy: You can still sell without being the typical used car salesman.Connect with Alex: LinkedIn: linkedin.com/in/alexjfarlingConnect with Damien: LinkedIn: linkedin.com/in/dstevensServosity: https://www.servosity.com/
As compliance for MSPs is shifting, it leads to the question, "will you be left behind?". So on today's episode, Wayne Hunter, the founder of AvTek Solutions, Inc, will be joining me to discuss his brand new book, The Compliance Formula.Connect with Wayne: Buy the book: https://www.amazon.com/stores/Wayne-Hunter/author/B0C3W35W4YLinkedin: linkedin.com/in/waynehunteravtekConnect with Damien: LinkedIn: linkedin.com/in/dstevensServosity: https://www.servosity.com/
Are you avoiding saturated markets & location expansion? Stop being afraid to branch out and grow your business.Nick Rigali, an IT Expert who built a multi-million-dollar MSP in areas like LA and NYC, will be joining Damien for this episode to cover:Strategies for expanding your MSP geographically - even across time zones.Thriving in saturated markets (like LA and NYC.)Attracting and retaining top talent in competitive areas.Empowering employees so you can win togetherKeeping culture even across time zones.Connect with Nick: LinkedIn: https://www.linkedin.com/in/nick-rigali-103b43101/
Join Damien Stevens and Dave Sobel on a casual yet insightful journey as we explore the exciting world of AI and its transformative impact on the managed services industry. We'll dive into the pros, cons, and lesser-known aspects of AI, helping MSPs ride the wave of innovation with confidence.P.S.AI wrote all of this 😉Connect with Dave Sobel: LinkedIn: linkedin.com/in/davesobelYouTube: https://www.youtube.com/@MSPRadio/featuredWebsite: https://www.mspradio.com/Connect with Damien:- LinkedIn: https://www.linkedin.com/in/dstevens/- Website: https://www.servosity.com/
Making the steps to adopt a niche is HARD. But without doing it, you're just spinning your wheels. On today's episode, Joe Rojas & Jeff Loehr will be joining Damien to cover:- Why agnosticism is where MSPs go to Die- How to overcome the fear of niching (because turning down clients goes against everything in us!)- The challenges they each faced and how they overcame them - 3 times!- How they chose their niches, and why- How they customized their services to the niches they chose- The difference it made in their success when they niched down.Connect with Joe and Jeff:- Website: https://startgrowmanage.com/- Podcast: https://startgrowmanage.com/category/podcast/Connect with Damien:- LinkedIn: https://www.linkedin.com/in/dstevens/- Website: https://www.servosity.com/
On today's episode, Marcus Olson, the founder and CEO of Pliancy (one of the fastest-growing MSPs in the country), will be joining me to discuss: - Why he believes the MSP industry is about to have a massive change- What he thinks that change will look like- How to get ahead of your competition by using the changes as opportunities- His unique software development approach- What he says are the most crucial elements to growing your MSP- Niching down and specializing - it's not just the field of work!Connect with Marcus: - LinkedIn: https://www.linkedin.com/in/marcusolson/- Website: https://pliancy.com/Connect with Damien:- LinkedIn: https://www.linkedin.com/in/dstevens/- Website: https://www.servosity.com/
On today's episode of MSP mindset, we're interview Wayne Hunter, founder and CEO of AvTek Solutions, to discuss his process and what he's learned on hiring and retaining amazing employees and how a good company culture plays a huge role in the process.
Connect with Wayne:
LinkedIn: https://www.linkedin.com/in/waynehunteravtek/
Website: https://www.avteksolutions.com/
Twitter: https://www.avteksolutions.com/
Connect with Damien:
LinkedIn: https://www.linkedin.com/in/dstevens/
Website: https://www.servosity.com/
On today's episode, we have on Kyle Christensen, founder of K7 leadership and former MSP, to discuss scaling your business with intentionality (he went from $4 million to $15 million in 2 1/2 years) and preparing your company properly for exit. We'll dive into what being a good CEO looks like, which means stepping away from certain tasks; how being intentional with your company means thinking more about strategy rather than technical aptitude; why nerding out about tech to clients isn't good for sales; and what preparing your company for exit looks like.
Show Sponsor:
https://www.servosity.com/
Connect with :
website: https://k7leadership.com/
LinkedIn: https://www.linkedin.com/in/kylechx/
Connect with Damien:
LinkedIn: https://www.linkedin.com/in/dstevens/
On today's episode, we're interviewing Earl Foote, CEO and Founder of Nexus IT, to discuss how he started his company and grew it to 8 figures (which meant at one point going from $2.5 million in revenue to $500,000), how he handles content marketing to keep continued growth, why selling to a private equity firm may not be the best move, and how you should operate your company if you want your MSP acquired.
Show Sponsor:
https://www.servosity.com/
Connect with Earl:
website: https://www.nexusitc.net/
LinkedIn: https://www.linkedin.com/in/earlfoote/
Twitter: https://twitter.com/nexusitc
Spotify: https://open.spotify.com/show/0PzUcRzZYJbVSaZZbdQRCG?si=1314af2ce8e04ee4
Apple Podcast: https://podcasts.apple.com/
Connect with Damien:
LinkedIn: https://www.linkedin.com/in/dstevens/
On today's episode, we're interviewing Nick Martin, Director of Managed Services at Mainstreet IT Solutions, to discuss ways that you can recession proof your MSP with the following topics: why it's important to know your value as a company and invest in long term relationships with clients that see that value; why it's important to turn away some clients in order to maximize your profitability; and why it's important you start investing now in good content marketing.
Show Sponsor:
https://www.servosity.com/
Connect with Nick :
website: https://www.mainstreetitsolutions.com/
LinkedIn:https://www.linkedin.com/in/nick-martin-a4627730/
Twitter: https://twitter.com/solutions\_msits
YouTube: https://www.youtube.com/@mainstreetit/featured
Connect with Damien:
LinkedIn: https://www.linkedin.com/in/dstevens/
On today's episode, we're interviewing Even Eakin, co-founder & CEO of Elevate Services Group, and Charles Fred, chairman & CEO of TrueSpace, to discuss planning your business for long term success by being intentional with your customer selection and learning to say no (even if it means losing $60K MRR); becoming the authority in your area of expertise and getting high value clients, and learning to redefine your MSP if necessary.
Show Sponsor:
https://www.servosity.com/
Connect with Evan:
LinkedIn: https://www.linkedin.com/in/evaneakin/
Connect with Charles:
https://www.linkedin.com/in/charles-fred-8863159/
Connect with Damien:
LinkedIn: https://www.linkedin.com/in/dstevens/
On today's episode, we're interviewing Ian Richardson, founder and former CEO of Doberman Technologies, which he built to over $2 million in revenue. We discuss why he got started in the MSP industry and how business decisions he made early on stunted the growth of his company (don't be a one man band). He also opens up about the importance of your mental health in running a successful business and having a healthy family life, and why it's important to find ways to refill your energy tank.
Show Sponsor:
https://www.servosity.com/
Connect with Ian:
website: https://randr.consulting/home/
LinkedIn: https://www.linkedin.com/in/dobermantechnologies/
Connect with Damien:
LinkedIn: https://www.linkedin.com/in/dstevens/
On today's episode, we're interviewing Sonny Lowe, he’s a self-proclaimed “Serial Entrepreneur” and, most notably, founder and President of Blue Jean Networks in North Texas. Sonny shares the ups and downs of his MSP business venture and what he's learned along the way, which includes the following: you can't have your hand everywhere as the business owner, create processes and hire good fits, learn to adapt the processes as your business grows, and more. Show Sponsor: https://www.servosity.com/Connect with Sonny:website: https://bluejeannetworks.com/LinkedIn: https://www.linkedin.com/in/sunnylowe/Connect with Damien: LinkedIn: https://www.linkedin.com/in/dstevens/