MSPs in Conversation: Recent Episodes
Hosted Network
A show where you can listen to your peers as they talk about real-life takes and advice on how to run and grow your MSP.
Join us for an exclusive webinar where industry experts Jason Maricchiolo from ISO365, Daniel Church from DJC, and Anthony Quaresima from TechEnvy delve into the essential strategies for building trust with clients and securing lucrative contracts through robust compliance measures.
From regulatory frameworks to data protection standards, learn how to navigate the complexities of compliance while positioning your MSP for accelerated growth.
Agenda:
- How compliance helps your MSP stand out in the market
- How you can leverage it to protect existing revenue and bring in new business
- How frameworks can help speed up the maturity of your MSP
- ...and more
Did you know that it's 5X more costly to acquire a new customer compared to keeping an existing one?
In this episode of MSPs in Conversation, we've got an exciting discussion lined up with Matt Campion from BeeCastle, Jordan Papadopoulos from Otto IT and Rick Baird from Pivot Advisory to share some practical strategies on how you can maximise MSP revenue and profitability within your existing customer base (Customer Lifetime Value or CLV) whilst improving their customer experience (CX).
Key discussion areas:
- Establishing your MSP/TSP as a valued and trusted advisor to your customers
- Nurturing existing accounts and identifying opportunities in white space
- Developing meaningful, long-lasting relationships that go beyond sales transactions
- Dealing with unprofitable clients
- Shifting the conversation and client perception of IT from expense to value-driven engagement
AI has quickly evolved from a buzzword to a practical tool that enables MSPs to revolutionise their operations. If you're not actively using AI, you're most likely falling behind.
In this MSPs in Conversation, your peers, Matt Dunn, Andrew Page, and Nick Beaugeard shared how savvy MSPs are leveraging AI in scaling their business and in increasing efficiencies and how you can harness it strategically for optimal advantage.
Key discussion areas:
- Seamless AI integration in MSP workflows to boost efficiency
- How AI tools predict and preempt potential problems, transforming traditional MSP support dynamics
- Utilising AI to enhance customer interactions, automate tasks, and elevate MSP customer satisfaction
- Real-world productivity gains through AI, demonstrating its impact on efficiency and response times
- Australia's AI adoption versus global trends, spotlighting challenges and growth opportunities in automation
Is targeting vertical markets the right move for your MSP? Join our panel of Australian industry experts for "Winning Strategies: Navigating Vertical Markets for MSP Success" to find out. This webinar explores the benefits of specialising in vertical markets, from operational efficiency to streamlined sales and marketing.
Hear from successful MSPs who have thrived by focusing on specific sectors and learn if this path aligns with your business goals. Gain insights on how standardisation in verticals can simplify your operations and sharpen your competitive edge.
What we're talking about:
- Why Consider Vertical Markets?: Explore the compelling reasons MSPs should consider specialising in vertical markets and how it can drive business growth.
- Real-World Success Stories: Hear from MSPs who have effectively navigated and thrived in vertical markets, sharing their journeys and key takeaways.
- Sales and Marketing Strategies: Learn how focusing on verticals can help refine your messaging and create targeted, effective sales and marketing campaigns.
- Operational Benefits of Standardisation: Discover how standardising processes and environments in vertical markets can streamline your operations and enhance efficiency.
- Leveraging Industry Partnerships: Insights on building strong alliances and networks within targeted sectors.
Join us for an insightful panel discussion featuring leading Australian industry experts James Davis from Pax8, Ryan Spillane from 360 Consulting, and Aaron Smith from Morphability as they delve into the topic "Thriving in the MSP Arena: Essential Tactics for Retaining Profitable Business".
Discover key strategies and actionable insights tailored for Australian MSPs with the aim to bolster client retention and drive sustainable profitability.
What we'll talk about:
- Leveraging technology advancements to optimize client satisfaction and loyalty.
- Addressing common challenges faced by Australian MSPs in retaining profitable business.
- Implementing effective communication strategies to foster long-term client relationships.
- Discussing the importance of proactive problem-solving and client education in reducing churn.
- Exploring innovative pricing models and service offerings to increase client lifetime value.
Join our panel of Australian industry experts as they share proven marketing strategies that can help you create a solid pipeline of opportunities. This session will cover easy-to-implement techniques that can support your current business approach.
Discover practical insights and actionable tips tailored specifically for MSPs to help you boost your market presence, attract new clients, and accelerate business growth. Don't miss this chance to learn how simple yet effective marketing can transform your business.
What we'll be discussing:
- Establishing the foundations – The first steps that you need to implement to successfully market your MSP
- Strategies for client acquisition - Overcoming common challenges that MSPs face when wanting to drive new leads
- Measuring what matters - Finding a balance between metrics and long-term strategy
- Breaking down silos – Why integration of sales and marketing is key to success
- Understanding your customer – How to use customer insights to improve customer retention and new client outreach
Uncover practical strategies, leadership techniques, and motivating incentives that will boost the energy and drive of your workforce, taking your MSP business to new levels of success.
Join our MSPs in Conversation, to gain real-life insights from your peers Ryan Spillane from 360 Consulting, James Bergl from Pax8, Jordan Papadopoulos from Otto IT, and Ben Town from Hosted Network.
Topics to cover:
• Understanding motivation and its impact on performance
• Fostering a sense of purpose and shared vision to build a motivational culture
• Empowering employees through autonomy and ownership
• Effective leadership strategies
• Enhancing team communication and promoting collaboration
How can you attract (and retain) top tech talent in a highly competitive market?
In MSPs In Conversation episode, join employment branding gurus Sean Withford from Eloquent, Dean Mumford from West Technology, and Bradley Kaine from Kaine Mathrick Technology as they share practical strategies that successful MSPs are tapping into to garner greater candidate success.
Topics to cover:
• Exploring the key drivers that contribute to employee satisfaction and engagement
• Developing an authentic brand identity that aligns with your values, culture, and employer value proposition
• Building a compelling EVP that differentiates your MSP and resonates with potential candidate
• Exploring strategies to provide a positive and engaging experience for job candidates
• Understanding the importance of employee consultation in shaping your employer brand
Ever wondered about the untapped potential and alternative paths that could've shaped your MSP?
In this unfiltered session of MSPs In Conversation Ryan Spillane, Aaron Jacobs, David Tozzi-Condivi answer "What would I do differently?" covering MSP operations and decisions on staff, management, sales, marketing and more to help you reflect, learn and discover fresh perspectives that may pivot your MSP's future.
Discover the untold stories and golden nuggets from experienced and former MSPs in our upcoming webinar, "Lessons from MSP F#$!ups: What Seasoned MSPs Wish They Knew Earlier". Join us as our esteemed panel shares their insights, reflecting on their MSP journeys, and revealing what they would have done differently. Reserve your spot now and transform your MSP's growth trajectory!
Topics to cover:
• Reflecting on past experiences and lessons learned
• Staff management: key learnings on hiring, retaining and developing strong company culture
• Efficient budget and resource allocation
• Balancing growth and financial stability
We know you care about getting your time back, being able to sleep soundly at night, ensuring your MSP remains profitable both now and in the future. That's why we've invited some industry experts to share insights on the common pitfalls that hurt your MSP's profitability and the proven strategies to avoid them.
Join Adam Ross from CloudOlive, Ryan Spillane from 360 Consulting, Zaun Bhana from Leap Consulting, and Ben Town from Hosted Network for the latest MSPs in Conversation episode.
What we'll be covering:
• What's burning MSP margins and how to avoid them
• Best practices to remain profitable and scalable
• Automation and tools for increased efficiency
As an MSP, you know how quickly things change in the world of cybersecurity. That's why we've put together this very timely and valuable discussion on how you can stay ahead of the rapidly evolving threat landscape and how you can manage the risks to both your end-customers and your MSP.
We've invited industry experts, Nick Clift from Tenassia, Scott Atkinson from TribeTech, and Ryan Spillane from 360 Consulting, along with Hosted Network CEO Ben Town, to share their insights and stories on mergers and acquisitions.
Marketing is critical not only in generating more leads, but also in cultivating existing customers. However, most MSPs slack at marketing and don't have a marketing strategy in place. No wonder why it's one of top pain points of MSPs around the world.
Why is it important to promote you offerings? What are the common marketing traps you should avoid? How to get started? Know the answers from your peers in our MSPs in Conversation, "How MSPs can suck at marketing, less".
Customer experience is an essential area for all businesses but especially for MSPs given the dynamic and ongoing business nature of our industry. If you want your customers to stay loyal, you must invest in their experience.
Join us and get expert tips from your MSP peers that you can use to improve customer experience.
There is no formula for assembling a superb team but there are many helpful tips and advice that can guide your MSP in the right direction.
Join James Davis from Sea-Level Operations, Ryan Spillane from 360 Consulting, and Matthew Smart from JEM Computer Systems again in another MSPs in Conversation episode.
Mindset is everything! It shapes how you manage and grow your MSP. In our latest MSPs in Conversation, we will be joined by James Davis from Sea-Level Operations, Nigel Moore from the The Tech Tribe, and Ryan Spillane from 360 Consulting to talk about how to deal with the stress and noise brought by managing an MSP and embracing that right mindset to overcome all the challenges in growing your MSP business.
What we'll be discussing:
✔️ Learn how others manage the day to day grind that is the MSP world
✔️ Gain insight into what you can do to help reduce the noise and focus on what's important
✔️ Burnout; what are the causes and how can you avoid it
Handling your team is never easy - that's why we've invited the experts to help you out! Join Dylan Chidgey, Matthew Smart, and Aaron Jacobs and learn how to better manage your team.
Find out how business frameworks can make a huge impact on your MSP!
What you will learn:
✔️ Business Frameworks - what are they?
✔️ Signs your MSP could benefit from implementing a Business Framework
✔️ What the heck is EoS?
✔️ Ensuring Smooth Implementation with Staff & Stakeholders
✔️ EoS as a use case for MSPs
Learn the different approaches to packaging and pricing your company can take to ensure profitability in this online panel discussion.
What you will learn:
✔️ Pricing Strategies and keeping them profitable
✔️ What to include in a Managed Service Offering
✔️ Knowing your costs
✔️ Value-based pricing and pitching
✔️ Systems to help you invoice and GET PAID
Gain insight into the journeys of three different MSPs, all at different stages of operational maturity as they talk on how they navigated growth and how they reached their next level.
Join Aaron Jacobs from RODIN Business Solutions, James Davis from Sea-Level Operations, LLC, and Ben Town from Hosted Network as they discuss how to improve your MSPs overall operational efficiency no matter what stage you’re at in your automation journey.
What we'll cover:
✔️ Assess your MSP's Automation Journey and ability to scale
✔️ Anticipate the challenges required to support future growth
✔️ Align automation initiatives that will most impact results
Building a successful team is like solving a complicated puzzle. Lucky for you, we brought in the experts to help you out! Join the discussion this April 5th, 2022 at 1 PM AEST as we talk about how successful MSPs are able to build their perfect team in our MSPs in Conversation workshop.
What we'll be discussing:
✔️ What functions to outsource?
✔️ Common mistakes when building a team
✔️ The importance of company culture
✔️ Training staff