Ripple On: Recent Episodes
City Wide
Join host Phillip Patrick each episode as he discusses monthly themes, provides updates, and shares good news and stories of people spreading the ripple from around the City Wide system.
In this episode, host Phillip Patrick discusses September's strategic marketing theme - Clarity! Topics include:
- September Franchise Anniversaries
- City View Check-In with guests Nicole Hathaway - CRM Product Manager, City Wide Franchise and Brandon Bray - Implementation Technology Analyst, City Wide Franchise
- September Marketing Materials:
- How Can We Help emfluence campaign, "Clarity + Lighting "
- New blogs on gocitywide.com
- “Showcasing Your Space: Using Lighting Design to Elevate Commercial Interiors” - click here
- "Smart Lighting Strategies: Harnessing Technology for Better Building Management" - click here
- Joke of the Day with guest Rhonda Vazquez - HR Assistant, City Wide Franchise
- Ripple On! - League of City Wide Women Virtual Summit with guest Karen Sommers - Co-owner, City Wide Boston
- NBD Update featuring Mike Candela - NBD Director of National Accounts and Ben Hancock - NBD Project/Strategic Assignment Manager
In this episode, host Phillip Patrick discusses August's strategic marketing theme - Simplicity! Topics include:
- August franchise anniversaries
- Process Improvement Projects with guests John Ballou - Leader of Innovation and Cash Flow, City Wide Franchise and Lexie Storrer - NBD Billing Specialist, City Wide Franchise
- August Marketing Materials:
- How Can We Help emfluence campaign, "Simplicity + Supplemental Labor"
- New blog on gocitywide.com, “Maximizing Productivity: Integrating Supplemental Labor into Your Team.”
- Ripple On! - BDC Client Spotlight with guest Holly Garretson - Lead Business Development Specialist, City Wide Franchise
- July franchise anniversaries
- July strategic marketing theme "Speed"
- Ripple On - The NFL Draft with guest Brady Pollington - FSM, City Wide Kansas City
- July I.T. updates with guest Nicole Hathaway - CRM Product Manager, City Wide Franchise
In this episode, host Phillip Patrick discusses June's strategic marketing theme - Variable Costs!Topics include:
- June franchise anniversaries
- Forecasting Variable Costs with Solver with guest John Martin - Chief Financial Officer, City Wide Franchise
- June Marketing Materials:
- How Can We Help emfluence campaign, "Safety + Handyman"
- New Blogs on gocitywide.com
- 5 Benefits of Having a Handyman
- Building Maintenance for a Safer Work Environment
- 6 Tips for Improving Office Air Quality
- NBD Update featuring Mike Candela - NBD Director of National Accounts, Ben Hancock - NBD Project/Strategic Assignment Manager with guest Aaron Thompson - Client Solutions Manager, NBD
- Ripple On! - Support Center Wellness Week with guest Rhonda Vazquez - HR Assistant, City Wide Franchise
In this episode, host Phillip Patrick discusses May's strategic marketing theme - Connection!Topics include:
- May franchise anniversaries
- Connection through the Events Impact Committee, Glassdoor, and Talent Tuesdays webinars with guest Rhonda Vazquez - HR Assistant, City Wide Franchise
- May Marketing Materials:
- How Can We Help emfluence campaign, "Connection + Window Washing & Event Labor"
- New Blogs on gocitywide.com
- 5 Essential Questions to Ask Before Hiring a Professional Window Cleaner
- Benefits of Having One Connection for All Your Facility Solutions
- The Future of Window Cleaning: How Technology is Changing the Game
- The Key to Hiring Quality Event Labor
- I.T Update with guest Nicole Hathaway - Product Manager - CRM, City Wide Franchise, and Tasha Winslow - Project Manager, City Wide Franchise
- NBD Presence on City Wide YOU featuring Mike Candela - NBD Director of National Accounts, and Ben Hancock - NBD Project/Strategic Assignment Manager with guest Jonathan Lindley - National Account Manager, NBD
- Ripple On! - Bring Your Child to Work Day with special guests: Caleb, Zora, Lita, Willow, Margot, Annabelle, Easton, and Kori
In this episode, host Phillip Patrick discusses April's strategic marketing themes - Variable Costs and Safety! Topics include:
- April franchise anniversaries
- Forecasting Variable Costs with Solver with guest John Martin - Chief Financial Officer, City Wide Franchise
- April Marketing Materials:
- How Can We Help emfluence campaign, "Variable Costs and Parking Lot Repairs"
- New Blogs on gocitywide.com
- What is Commercial Detail Cleaning? - Click here.
- The Importance of Parking Lot Repair and Maintenance - Click here.
- Understanding Variable Costs and How They Affect Your Business - Click here.
- The Importance of First Impressions: How Your Guests’ First View of Your Business Decides How They Feel About Your Company - Click here.
- De-Geesing featuring Paul Weybrew - Sr. VP of Service and Delivery - City Wide Franchise - Click here to watch the video from April Fool's Day.
- Cybersecurity and Safety with guest Gary Stewart - I.T. Support Specialist - City Wide Franchise
- NBD Presence on City Wide YOU featuring Mike Candela - NBD Director of National Accounts, and Ben Hancock - NBD Project/Strategic Assignment Manager
- Marketing, League of City Wide Women, and the Vendor Showcase recording from convention 2023 with guest Nichole Frerking - Marketing Coordinator - City Wide Houston
- Ripple On! - If You Smell What Rhonda is Cooking "Better Than Chipotle Burrito Bowls" featuring Rhonda Vazquez - HR Assistant, City Wide Franchise - Click here to watch the video version.
In this episode, host Phillip Patrick discusses March's strategic marketing theme - Predictable! Topics include:
- March franchise anniversaries
- Predictability Through Technology with guest Tom Patridge - Lead Developer, City Wide Franchise
- March Marketing Materials:
- How Can We Help emfluence campaign, "Predictable + Day Porter"
- New Blogs on gocitywide.com
- Stay Ahead of Problems with Predictable Facility Solutions
- What are Day Porter Services and Why You Need Them
- Why Hiring a Day Porter for Your Business is a Must
- NBD Update with guests Mike Candela - NBD Director of National Accounts, and Ben Hancock - NBD Project/Strategic Assignment Manager
- February I.T. Updates
- Ripple On! - Franchisee Employee Benefits Program with guests Jonathan Rivera - VP of Sales, Bullock & Associates, Meredith Erickson - Co-owner, City Wide of Omaha, and Rick Schneider - Owner, City Wide of Chicago. Click here to check out the webinar outlining this partnership and the Aetna benefits plan
In this episode, host Phillip Patrick discusses February's strategic marketing themes - Believe/Solutions! Topics include:
- February franchise anniversaries
- Believe with guest Troy Hartman, Chief Operating Officer, City Wide Franchise:
- February Marketing Materials
- How Can We Help emfluence campaign, "Solutions + Strip & Wax"
- New Blogs on gocitywide.com
- How to Maintain and Protect Your Hardwood Floors
- 5 Mistakes to Avoid When Stripping and Finishing a Floor
- Why Commercial Facilities Need to Strip and Wax Floors
- How Often Should You Strip and Wax Floors
- February I.T. Updates
- Ripple On! - Learning Independence for Tomorrow (LiFT) Charity Event with guests John Duffy and Steve Howerton - Co-Franchisees, City Wide of Tampa Bay; and Brittany Wise - Corporate Events Specialist, City Wide Franchise. Click here to learn more about LiFT.
In this episode, host Phillip Patrick discusses January's strategic marketing theme - Quality! Topics include:
- January franchise anniversaries
- Quality with guest Charles Staufer, Facility Solutions Manager, City Wide Kansas City:
- Inspect What You Expect and "I noticed" Service Recommendations
- Developing and Retaining Quality ICs / IC Appreciation Day
- January Marketing Materials
- How Can We Help emfluence campaign, "Quality + Carpet Care"
- New Blogs on gocitywide.com
- 5 Tips to Enhance the Quality of Your Facility
- Benefits of Having Your Upholstery Professionally Cleaned
- How to Clean Carpets the Right Way
- What are the Main Factors to Consider When Choosing a Carpet Cleaner?
- January I.T. Updates with guests Nicole Hathaway, Product Manager - CRM, City Wide Franchise and Tasha Winslow, I.T. Project Manager, City Wide Franchise
In this episode, host Phillip Patrick discusses December's strategic marketing theme - Price! Topics include:
- December franchise anniversaries
- How to Discuss Price with guest Terri Berry, Director of Sales, City Wide Franchise
- December Marketing updates:
- How Can We Help? emfluence campaign "Price + Annual Maintenance Programs"
- Maintenance Considerations for Your Building in 2023 - Click here to view blog
- The Potential Effects of Winter Elements on Your Commercial Property and How to Prevent Damage - Click here to view blog
- Price is Just One Factor When Considering a Facility Management Partner - Click here to view blog
- Convention update with guest Brittany Wise - Corporate Event Specialist, City Wide Franchise
- IT Updates with guest Nicole Hathaway - Product Manager - CRM, City Wide Franchise
- Work order management system update
- CWCMS enhancements - December 18th release
- Field Sales bulk price changes functionality and Power B.I. reporting
- Ripple On - City Wide Franchise Annual Chili-Cookoff finalists
- Michelle Camp - Legal Assistant, City Wide Franchise
- Chris Onnen - Marketing Specialist, City Wide Franchise
- Amber Falscroft - Business Development Specialist, City Wide Franchise
In this episode, host Phillip Patrick discusses September's strategic marketing theme - Thanks! Topics include:
- November franchise anniversaries
- November Marketing updates:
- How Can We Help? emfluence campaign "Thankful Plus Unused Budget/Holidays"
- "Benefits of Showing Gratitude" - Click here to view blog
- IT Updates with guest Nicole Hathaway - Product Manager - CRM, City Wide Franchise
- Migration of historical emails to our new environment
- Scheduled system updates
- Solver reporting and budgeting software launch
- Events Impact Committee-
- Danielle Poquette - Sales Coordinator - City Wide, Kansas City
- Clarissa Merschman - Social Media Coordinator - City Wide Franchise
- Rhonda Vazquez - HR Assistant - City Wide Franchise
This episode is dedicated to our dear friend Jennifer Slansky. Host Phillip Patrick also discusses October's strategic marketing theme - Value. Topics include:
- October franchise anniversaries
- October Marketing updates:
- How Can We Help? emfluence campaign "Value Plus Supplies"
- "The Value of Purchasing Quality Supplies" - Click here to view blog
- "The Value City Wide Brings to Clients" - Click here to view blog
- Big Things Happening in the Business Development Center with BDS guests:
- Victoria Rudy "Getting Past Gatekeepers"
- Owen Sherlock "Email Marketing Best Practices"
- Jeffrey Taylor "Building Rapport with Prospects and Your Peers"
- Clarissa Merschman "Marketing with Social Media"
- IT Updates with guest Tasha Winslow - Project Manager - City Wide Franchise
- Email migration update
- Financial reporting, budgeting, and forecasting with "Solver"
- Microsoft Dynamics community summit
- Business Central monthly accounting call - October 20th
- System upgrade scheduled for October 23rd
- Monthly Power B.I. call - October 27th
- Volunteering for Harvester's regional food bank with guest Chris Onnen - Marketing Specialist, City Wide Franchise. Click here to learn more about Harvester's.
In this episode, host Phillip Patrick discusses September's strategic marketing theme - Clarity! Topics include:
- September franchise anniversaries
- Clarity and the City Wide YOU cleanup initiative with guest Kim Kliethermes - Marketing Manager, City Wide Franchise
- September Marketing updates:
- How Can We Help? emfluence campaign "Clarity and Event Services"
- “You Can’t Handle the Truth” Auction Prize - Click here to view blog
- Common Terms in the Facility Management Workspace to Know - Click here to view blog
- Bring Clarity to Your Facility Maintenance - Click here to view blog
- Elevate Your Level of Clean - Click here to view blog
- Advantages of Using Event Services - Click here to view blog
- Joe talks retirement and 34 years of service at City Wide with guest Joe Choplin
- IT Updates with guest Nicole Hathaway - Product Manager - CRM, City Wide Franchise
- Migration of historical emails to our new environment
- Power BI monthly calls
- Work order management system selection process update
- Generosity USA with guest Jeff Erickson - Co-Franchisee, City Wide Omaha. Be sure to check out https://www.generosityusa.org/
In this episode, host Phillip Patrick discusses August's strategic marketing theme - Simplicity! Topics include:
- August franchise anniversaries
- Process Improvement (Six Sigma, Lean, and TQM) with guest John Ballou - New Business Development Lead - City Wide Franchise
- August Marketing updates:
- How Can We Help? emfluence campaign "Simplicity and High-Touch Disinfecting"
- The Importance of Diligent Cleaning of High-Touch Areas - Click here to view blog
- A Simple Way to Prevent Illness in Your Facility - Click here to view blog
- Advantages of Using EPA-Registered Disinfectants - Click here to view blog
- Benefits of Outsourcing Facility Management Tasks - Click here to view blog
- Email outage update with guests Nicole Hathaway - CRM Product Manager, City Wide Franchise, and Tom Patridge - Lead Developer, City Wide Franchise - Click here to view email outage updates in City Wide YOU!
- Volunteer Opportunities with guest Katie Leon - HR Generalist, City Wide Franchise and City Wide KC
In this episode, host Phillip Patrick discusses July's strategic marketing theme - Speed! Topics include:
- July franchise anniversaries
- Using social media to promote your business with guest Clarissa Merschman - Social Media Coordinator, City Wide Franchise - Click here to connect with us on social media!
- Ripple On - Clarissa talks about her recent experience volunteering with Wayside Waifs
- July blogs on gocitywide.com:
- Summer is the season to Book Snow Removal Services - Click here to view
- How High-Efficiency Lighting Will Improve Your Workplace - Click here to view
- Lighting Issues Should Be Addressed Promptly - Click here to view
- Speed Up Your Facility Solutions - Click here to view
- July "How Can We Help" emfluence email marketing campaigns:
- Speed + Lighting Solutions
- Speed + Snow Services”.
- New City Wide YOU! eLearning courses:
- Email marketing using emfluence - Click here to access this course
- Loyalty Loop - Click here to access this course
- July I.T. updates with guest Nicole Hathaway - CRM Product Manager, City Wide Franchise - Click here to access the Q2 Innovation Newsletter in City Wide YOU!
In this episode, host Phillip Patrick discusses June's strategic marketing theme - Predictable! Topics include:
- June franchise anniversaries
- Predicting the success or failure of operations teams by their utilization of processes and procedures with clients - with guest Joe Choplin - Director of Operations Support - City Wide Franchise
- How Can We Help? Emfluence campaign - Predictably + Construction Cleans & Plumbing
- IT update - with guest Tasha Winslow - Product Manager - CWCMS
- Ripple On! - City Wide partners with the Hiring Our Heroes program to help veterans transition to the corporate world - with guests Brad Johnson - Chief Operating Officer - JBO Management - Family Office and Brad Alexander - FSM, City Wide Kansas City
In this episode, host Phillip Patrick discusses May's strategic marketing theme - Connection! Topics include:
- May franchise anniversaries
- Connection through the 4 C's of City Wide YOU! - Compliance, Clarification, Culture, and Connection - with host Phillip Patrick
- Connection through the Franchise Advisory Council, Strategic Partners Association, and legal updates (Franchise Agreement and Federal Disclosure Document) - with special guest Heather Cotten, Corporate Paralegal, City Wide Franchise
- Ripple ON - Heather talks about her recent experience volunteering with Habitat for Humanity
- Connections between FSMs and Clients Emfluence Campaign
- How to Prevent Summertime HVAC Maintenance Issues - Click here to view the blog on gocitywide.com
- Considerations for Repairing Versus Replacing Your HVAC Unit - Click here to view the blog on gocitywide.com
- Signs Your Facility Needs To Be Painted – And What Will Happen If You Put It Off - Click here to view the blog on gocitywide.com
- Make a Connection with a Quality Facility Solutions Manager - Click here to view the blog on gocitywide.com
- May I.T. updates with guest Clara Anderson, Business Central Product Manager
In this episode, host Phillip Patrick discusses April's strategic marketing theme - Safety! Topics include:
- April franchise anniversaries
- New P.I.G. Safe School Guide with guest Mike Panethere, BPC - Click here to view the PDF in City Wide YOU!
- "How Can We Help - Safety" and new floor care blogs on gocitywide.com - Click here to view blogs
- Convention 2022 Recap - with guest Brittany Wise, Corporate Events Coordinator - Click here to view breakout presentations in City Wide YOU!
- Innovation Newsletter and April I.T. updates with guest Nicole Hathaway - Product Manager, CRM - Click here to view the newsletter in City Wide YOU!
- Ripple On - T.J. Slansky Memorial Scholarships with guests Jennifer Slanksy, Franchise Owner- City Wide Portland and daughter Addison Slansky
In this episode, host Phillip Patrick discusses March's strategic marketing theme - Variable Costs! Topics include:
- March franchise anniversaries
- Variable Costs with guest Troy Hartman, Chief Operating Officer - City Wide Franchise
- Variable Costs Emfluence campaign
- Manage Variable Costs Through Planning with an FSM - Click here to view the blog on gocitywide.com
- Ways to Prevent Hard Water Stains on Windows - Click here to view the blog on gocitywide.com
- How Professional Window Washing Can Benefit Your Business - Click here to view the blog on gocitywide.com
- Don't Overlook These Areas When Pressure Washing - Click here to view the blog on gocitywide.com
- March IT updates with guest Nicole Hathaway, CRM Product Manager
- Monthly Wellness Newsletter with guest Rhonda Vazquez, HR Coordinator
In the jam-packed debut episode of Ripple On, host Phillip Patrick outlines the concept of Ripple On and discusses February's theme - Quality! Topics include:
- "The Quality Our Managers Bring to Clients" - Click here to view this blog on gocitywide.com
- "Quality Plus Handyman and Day Porter Services" - How Can We Help - Emfluence Campaign
- February Franchise anniversaries
- City Wide Turns 60 with guest Jeff Oddo
- Entering Bulk Price Changes in CRM with guest Nicole Hathaway - Click here to view the job aid in City Wide YOU!
- Helping the Homeless with guest Carrie Lage, GM of City Wide Phoenix - Click here to view the video.
- Tampa Employees Spread the Ripple with $500 Each with John Duffy, Owner of City Wide Tampa. Click here to view the video.
- Don't miss out on the fun! Submit stories of you or your team spreading the ripple to cwpodcasts@gocitywide.com