Tuesday Talks: Recent Episodes
Numeracle
Join Numeracle's Rebekah Johnson, Founder & CEO, Anis Jaffer, Chief Product Officer, Pierce Gorman, Distinguished Member of Numeracle's Technical Staff, and new regular host, Numeracle's VP of Trust Solutions, Sarah Delphey, as we bring you the highest level of expertise and innovation in the communications industry.
Season 3 is all about IDENTITY— building, managing, and protecting it. Our expert hosts are joined by leaders and trailblazers who all have their fingers on the pulse of the industry to bring you the latest insights and trends.
Numeracle provides actionable solutions for legal call originators to improve contact rates and restore trust in customer communications. Join us live, or listen on the go.
The Season 3 finale of the Tuesday Talks live Podcast joins all 5 hosts, Rebekah Johnson, Anis Jaffer, Sarah Delphey, Pierce Gorman, and Brett Nemeroff, as they shed light on the key milestones and challenges of the past year and forecast what 2024 might have in store. From regulatory changes to technological innovations, we cover the aspects that shaped the telecom landscape in 2023 and how we can continue to move toward a more trusted ecosystem in 2024.
SMS Phishing, or Smishing, scams are on the rise, and they're more sophisticated than ever. Fraudsters are exploiting consumer trust, posing as businesses to steal sensitive data. Dr. Brad Reaves, Associate Professor and expert in privacy and security at North Carolina State University (NCSU) shares insights from his latest research, giving you the tools you need to understand and defend against SMS Phishing threats.
Do you believe all newly procured numbers are equal? That following best practices alone can fix your labeling problem? Or that all Reputation Management Solution providers use the same monitoring and spam prevention processes? Get ready to debunk these misconceptions and more in this unfiltered episode of Tuesday Talks! Join our experts, Numeracle's Director of Client Engagement - KYC, Natalie Laferriere, and Marketing Coordinator, Sarah Blantz, as they break down common Number Reputation Management myths and reveal the reality behind these notions.
Journey with Anis Jaffer, Numeracle's Chief Product Officer, and Ed Olepa, Sr. Call Center Business Analyst at Rocket Central, as they address misconceptions, discuss effective strategies, and explore the impact of Branded Calling on contact rates with insights from Rocket Central. From revealing the realities of spam labeling to providing practical tips on reputation management, this episode offers a comprehensive take on optimizing call branding efforts. Listen now and raise your enterprise to new heights!
Co-hosts Pierce Gorman, Distinguished Member of the Technical Staff, and Keith Buell, General Counsel & Head of Global Public Policy at Numeracle, team up for a comprehensive recap of SIPNOC 2023: "Focus on the Call and Text Authentication Ecosystem." Together, they take you on a journey, encapsulating all the pivotal discussions, groundbreaking innovations, and key advancements that are set to transform the future of secure telephony. Pierce and Keith dissect the most insightful sessions, share their personal highlights, and discuss the implications of these developments for businesses and consumers alike.
In-house industry experts, Brett Nemeroff & Pierce Gorman, delve into the intricate world of CNAM and caller ID. In this episode, they trace the evolution of caller ID technology and discuss why it no longer reliably informs us about the source of a call. Explore why this has become one of the most misunderstood technologies in the telecom space, and what can be done to remedy this confusion. Additionally we envision the future of phone calls and the telecom industry, focusing on how to advance with integrity and expertise. Listen now for insights that transcend numbers, providing a holistic understanding of a vital aspect of our connected world.
Dive into the intriguing world of Zero Trust and Digital Trust with Rebekah Johnson and Dean Coclin, Sr. Director of Business Development and Trust Specialist at DigiCert! Experience the thrilling surge in the adoption of the Zero Trust approach and dive into a discussion that underscores the vital need for a global agreement on trust standards. From the validation of identities in online transactions and emails to a riveting exploration of the Federal Government's push for a Zero-Trust Architecture, we're shedding light on a more secure future!
Numeracle's Founder & CEO Rebekah Johnson is joined by the Founder & CEO of Gated Networks, Douglas Ranalli as they delve into the telecom trust transformation! Through tech innovations and regulatory insights, we uncover both the costs and the enduring rewards of a reliable communication ecosystem.
Numeracle's VP of Marketing & Communications, Molly Weis, and VP of Business Development, Alexander Carter, delve into the rapidly evolving landscape of reputation management and provide actionable strategies that you can implement immediately to proactively manage your number reputation and navigate the challenges presented by call blocking and labeling!
Numeracle's Distinguished Member of the Technical Staff, Pierce Gorman, is back with VP of Engineering - Voice, Brett Nemeroff, and Chief Product Officer, Anis Jaffer, to continue their discussion on 3rd-party call signing and the 6th Report and Order and Further Notice of Proposed Rulemaking.To read the 6th Report and Order and Further Notice of Proposed Rulemaking, visit docs.fcc.gov/public/attachments/DOC-391238A1.pdfMentioned Content: * Sixth Report and Order and Further Notice of Proposed Rulemaking * Hosted SHAKEN * Carrier SHAKEN * SHAKEN software * STIR/SHAKEN * Software as a Service (SaaS) * SIP * Originating Service Provider (OSP) * Know Your Customer (KYC) * Pitfalls of third-party authentication * Attestation levels * Spam labels * Robocall Mitigation Database * ATIS
Numeracle's Distinguished Member of the Technical Staff, Pierce Gorman, and VP of Engineering - Voice, Brett Nemeroff, chat about the 6th Report and Order and Further Notice of Proposed Rulemaking (FNPRM) related to call authentication and the intricacies of 3rd-party call signing.To read the 6th Report and Order and Further Notice of Proposed Rulemaking, visit docs.fcc.gov/public/attachments/DOC-391238A1.pdfMentioned Content: - 6th Report and Order and Further Notice of Proposed Rulemaking - Call spoofing - STIR/SHAKEN - Attestation - Call Authentication - Entity Identity - 3rd-Party Call Signing - ATIS - KYC - TRACED Act
Strategies for Successful Dialing in an Evolving Regulatory EcosystemFor a deeper dive into this topic, download the playback of their joint Master Class here: https://www.numeracle.com/master-classes/best-practices-for-dialing-strategies-contact-strategy-campaign For the visual aid on risk mitigation, click here: https://www.numeracle.com/tuesday-talks/navigating-the-contact-center-landscape-best-dialing-practices-compliance-for-all-call-typesMentioned Content:* Risk Mitigation Best Practices * Branded Calling Implementation, Use Cases, & ROI metric * Caller ID presentation * Spam Labeling * Net Promoter Score * Customer and Agent Satisfaction
A Cross-Atlantic Comparison of Consumer Protection Measures
Mentioned Content
- Ofcom and FCC
- Robocalls
- Call blocking & labeling
- Entity Identity Management
- STIR/SHAKEN
- VoIP
- SIP (Session Initiation Protocol)
- TRACED Act
- Calling Line Identification (CLI) Authentication
- AI and Voice Simulation Scams
- Know Your Customer (KYC)
- Branded calling
What's New? What's Next? Catching Up and Looking AheadMentioned Content* Branded Calling & CNAM * 10DLC * Identity * Voice simulation scam calls * Know Your Customer (KYC) & Know Your Vetter * Project Point of No Entry (PoNE) * Know Your Upstream Provider * Delegate Certificates * Robocall Mitigation Database (RMD) * STIR/SHAKEN * NIST Standard 800-63 * Zero Trust Architecture
Looking to the Future through a Retrospective of Season 2
It's the last session of Season 2! Rebekah and Anis close out this spectacular season, filled with so many expert guests and some new expert hosts! Together, they reflect on our conversations this season and close the year out with some trends and predictions for the future of delivering identity in 2023.
How the New Pay-for-Verification Model leads to more Identity Fraud and Distrust
As the leaders for identity verification in the communications ecosystem, we take a hard look at the changes being made by Elon Musk at Twitter in this week’s episode. With the new pay-for-verification model of the blue checkmark, Rebekah and Anis discuss how it’s not just the content we can’t trust but the identity behind the source of information itself. They discuss the rampant fraud seen on the platform since the changes and what this could mean for the future of identity presentation in communications and on Twitter.
Mentioned Content
- Elon Musk
- Blue Checkmark
- Identity Verification
- Trust in communications
- Trusted Identity
- Identity Fraud & Impersonation
Security and Fraud Mitigation to Combat Illegal Calls
Numeracle’s VP of Trust Solutions, Sarah Delphey, was joined by Bradley Reaves, Assistant Professor of Computer Science at North Carolina State University, to discuss how the history and lessons learned from academia and other industries can help illuminate solutions for combatting illegal calls and achieving call authentication.
Mentioned Content
- Fraud, security, and authentication
- Internet versus Telco processes
- Centralized versus Decentralized Authentication solutions
- STIR/SHAKEN call authentication (for IP and non-IP)
- Lessons learned from Academia
The future of identity and authentication in the messaging channel
Rebekah and Anis are back to discuss the recent events impacting the messaging channel, including the FCC's recent NPRM on blocking illegal robotexts, and how they predict trusted identity and authentication in the messaging channel can be achieved.
How to Authenticate Callers Before a Call is Placed
Pierce Gorman continues as our host, this time welcoming Numeracle's VP of Trust Solutions, Sarah Delphey, to report on the status of STIR/SHAKEN and explore the next enhancements, versions, challenges, and solutions that still need to be tackled alongside some regulatory commentary.
Mentioned Content
- STIR/SHAKEN Call Authentication & Call Signing
- Industry Traceback Group & Traceback Procedures
- Know Your Customer (KYC)
- Customer Due Diligence
- Robocalls
- Caller Identity
- Rich Call Data (RCD) versus Delegate Certificates
International Involvement: The Intersection Between Domestic and Foreign Voice Service Providers
Part III of our series on Call Authentication Domination has a new twist: a third expert guest speaker! Jim McEachern, Robocall and SHAKEN expert and consultant and Member of the Alliance for Telecommunications Industry Solutions (ATIS) joins host Pierce Gorman of Numeracle's Technical Staff, and returning guest Eric Priezkalns, Chief Executive of the Risk and Assurance Group and Editor of Commsrisk.com to continue the conversation on international call authentication with a focus on the intersection between domestic and foreign voice service providers.
Mentioned Content
- STIR/SHAKEN Call Authentication
- Governance Authority
- Certification Authority
- Policy Administrator
- Know Your Customer (KYC) Vetting
- Rich Call Data (RCD) for Call Signing
- Illegal Number Spoofing
- The TRACED ACT
- Delegate Certificates
Mentioned Organizations
- Alliance for Telecommunications Industry Solutions (ATIS)
- The North American Numbering Council (NANC) Call Authentication Trust Anchor (CATA) Working Group
- International Telecommunications Union (ITU)
Call Signing with Rich Call Data (RCD) and Exposing Potential Gaps in Delegate Certificates
Eric Priezkalns, Chief Executive Officer of the Risk & Assurance Group and Editor of Commsrisk.com, returns to the podcast, this time taking over as the host with guest Pierce Gorman, Distinguished Member of Numeracle’s Technical Staff, for a follow-up conversation on using rich call data for call signing and exposing the potential gaps in delegate certificates.
Mentioned Content
- Rich Call Data (RCD) for Call Authentication
- STIR/SHAKEN
- RCD & STIR/SHAKEN PASSporTs / Signatures
- Identity Verification
- Attestation Levels
- Delegate Certificates
- Certificate Authorities (CA), Governance Authority (GA), and Policy
The definitive guide to evaluating a solution for reputation management and call branding
Molly Weis, VP of Marketing and Communications, is back as our host, this time welcoming our Vice President of Business Development, Alexander Carter, for an in-depth market assessment with best practices to help you navigate where to start and what you should be looking for in potential solutions, vendors, and partners for your business. Check out this episode on our site to download an RFP-style vendor checklist to help you evaluate your options.
Mentioned Content:
- Vendor Evaluation
- Number Reputation Management
- Branded Calling
- Call Blocking and Labeling algorithms
- Call Labeling Remediation
- CNAM versus RCD Caller ID Name
- Know Your Customer
Cracking down on Auto Warranty Scams to return trust to legal calls
The podcast welcomes guest speaker Scott Davis, CEO of Volie and Dealer Identity to talk about the lack of trust in phone calls being seen in the automotive industry, especially in the wake of new regulations to stop auto warranty scam calls.
Mentioned Content
- Automotive industry communications
- Auto Warranty Scam Calls
- Illegal Robocalls
- Dealer Identity & Volie
- Identity and Reputation Management
'One-size-fits-all' approach to STIR/SHAKEN causing adoption roadblocks abroad:
Guest Hosted by Pierce Gorman, Distinguished Technical Staff Member at Numeracle with expert guest speaker Eric Priezkalns, Chief Executive of Risk & Assurance Group and Editor of Commsrisk.com
Mentioned Content:
- STIR/SHAKEN
- Global call authentication adoption
- Robocalls
- TRACED Act & Regulatory changes
- Industry Traceback Group
- Perimeter vs. prosecution approach
- Examples of illegal robocalling and lack of punishment
How recent regulatory changes will impact internationally-originated calls
Guest Speaker: Kevin Rupy, Partner at Wiley Law
Mentioned Content
- Gateway & Intermediate Providers' role in foreign-originated robocall traffic
- Robocall Mitigation Plans & Database
- Do Not Originate (DNO) List call blocking
- Know Your Upstream Provider Requirements
- Robocall Mitigation efforts and STIRS/SHAKEN deployment
- Industry Traceback Group & traceback requirements
- FCC Further Notice of Proposed Rulemaking (FNPRM)
Best Practices for Number Procurement, Outpulsing, Reputation, and Branded Calling
Hosted by Molly Weis, our VP of Marketing & Comms, with guest speaker Natalie Laferriere, one of our very own Client Success Managers, together they explore some of the best practices for successful number management, procurement, out pulsing, and more!
Mentioned Content
- Number Reputation Management
- Dialing Strategies
- Number Procurement and Out Pulsing
- Spam Labeling & Call Blocking
- Branded Calling
- Caller ID & CNAM
Myth-busting FAQs on all things call delivery, from number reputation and STIR/SHAKEN to branded calling and more!
Mentioned Content
- Number Reputation
- Attestation Levels A, B, & C
- Call Delivery, Labeling, and Blocking
- STIR/SHAKEN certificates
- Branded Calling Solutions
- Rich Call Data/RCD (Caller Name, Brand Logo, Call Reason)
- CNAM
Tuesday Talks is back from spring break to discuss a recap of the themes and actions set in motion by the webinars at SIPNOC, hosted by Rebekah who will be joined by guest speaker Richard Shockey, Chairman of the Board of Directors at SIP Forum.
Mentioned Content
- SIP Forum & SIPNOC 2022 Webinars
- 603+ , 607/608 codes
- STIR/SHAKEN call authentication framework
- Rich Call Data (RCD) for Branded Calling
- Attestation Levels A, B, & C
- Gateway Providers & Cross-Border Communications
In this episode, hosted by Rebekah, guest speaker Gerry Christensen, Vice President of Business Development and Partnerships at YouMaill, joins the Tuesday Talks podcast once again to bring you the top items they're looking out for this year to protect your enterprise identity, especially when considering a branded calling solution, and the Know Your Customer best practices that you need to know as a call originator.
Mentioned Content
- Enterprise Identity
- Know Your Customer (KYC)
- STIR/SHAKEN
- Out-of-Band Authentication
- Branded Calling
- Call Spoofing & Brand Spoofing
- Rich Call Data (RCD)
In this regulatory episode, Rebekah was joined once again by Mitch Roth, Founder of Roth Jackson and fellow chair fn the Enterprise Communications Advocacy Coalition (ECAC), to review the regulatory decisions and updates that are expected to affect the voice channel and legal business communications this year.
Mentioned Content
- Fourth & Fifth Notices of Proposed Rulemaking on Gateway Providers
- 603, 607, 608 SIP codes & Sixth FNPRM
- FCC, FTC, & Attorneys General enforcement
- TRACED Act
- Enterprise Communications Advocacy Coalition (ECAC)
- TCPA Compliance
- Analytics-based Call Blocking & Traceback
- Know Your Customer (KYC)
From Expectations & Implementation to Results & Considerations
Rebekah and Anis explored the challenges when implementing branded calling, from what your coverage expectations should be, what to consider before implementing, and what your potential results may end up being.
Mentioned Content
- Branded Calling solutions & carrier reach
- Rich Call Data (RCD)
- Caller Name & Logo
- CNAM & CNAM Databases
- Out-of-Band Solutions
- STIR/SHAKEN RCD PASSporT certificates
- Verified Identity & Reputation Management
- Spam Labeling
Rebekah and Anis are back, setting the scene for the 2022 communications ecosystem, introducing a broadening of the show, and expanding beyond traditional telecom as the only area that includes the importance of identity. The Numeracle podcast is now available on all streaming platforms.
Mentioned Content:
- STIR/SHAKEN Implementation Status in Robocall Mitigation Database
- FCC Fourth, Fifth, and Sixth Notices for Proposed Rulemaking
- 607, 608, and 603 Error Codes
- Roll-out of Branded Calling
- Messaging and 10DLC
- Cross-Border Communications; Canada
- Call blocking challenges for Enterprises
- Call Signing & Attestation
Numeracle wrapped up Season One of the Tuesday Talks live podcast series with its 20th episode! Rebekah and Anis came back together for this finale episode to recap 2021 regulatory and technology highlights as well as predictions for what may be in store for 2022 including 10DLC and Verified Messaging and Email.
Mentioned Content
- STIR/SHAKEN Deadlines & Regulations
- Proof of Concepts on Delegate Certificates
- Branded Calling Out-of-Band Solutions Adoption
- Short Code & 10DLC Verified Messaging
- Verified Email
Rebekah was joined by Mitch Roth, Founder of Roth Jackson and fellow member on the Enterprise Communications Advocacy Coalition (ECAC), to wrap up our series on cross-border call delivery with a regulatory perspective on the reply comments in response to the FCC 4th & 5th FNPRM on international matters and how it will affect gateway providers.
Guest Speaker: Mitch Roth, Founding Member, Roth Jackson; ECAC (Enterprise Communications Advocacy Coalition)
Mentioned Content
- STIR/SHAKEN & Robocall Mitigation
- Enterprise Communications Advocacy Coalition (ECAC)
- 4th & 5th Wave of Further Notice of Proposed Rulemaking (FNPRM) by the FCC
- Cross-Border Communications & Gateway Providers
- Mandatory Call Blocking
Picking up where we left off on our last session in our ongoing sub-series on Cross-Border Call Delivery, Ed Antecol joins us once again to continue the discussion on STIR/SHAKEN implementation in Canada.
MENTIONED CONTENT
- Cross-Border Communications & Gateway Providers
- STIR/SHAKEN, Attestation, & Robocall Mitigation
- International Call Origination, Signing, Traceback, & Challenges
- Governance Authority (GA) & Policy Authority (PA)
- Certificate Authority (CA) & CA List
Coming back in Part 2 on International Call Delivery, Rebekah Johnson was joined by Edward Antecol from COMSolve Inc to continue the discussion on cross-border communications and the challenges of authenticating international voice traffic with a focus on Canada.
Guest Speaker: Ed Antecol, VP of Professional Services and Legal Services at COMSolve Inc.
Mentioned Content
- STIR/SHAKEN in the U.S. versus Canada's Nov 30th Deadline
- Cross-Border Call Delivery & Challenges
- Governance Authorities (GA) & Policy Authorities (PA)
- Certificate Authorities (CA) & CA-Lists
- International Attestation, Call Blocking & Labeling
As the first episode in a series on International Call Delivery, Rebekah Johnson was joined by Robocall and SHAKEN expert and consultant, James McEachern, to discuss the challenges and role of STIR/SHAKEN in originating and terminating non-domestic traffic.
Mentioned Content
- STIR/SHAKEN Standards per the TRACED Act
- International Call Signing and SHAKEN specifications
- Enterprise Challenge/Gap with Attestation
- Trusted Certificate Authorities List (CA List)
- Know Your Customer (KYC) Vetting
- ATIS, IP-NNI Task Force, IETF (Internet Engineering Task Force), SIP Forum, & FCC’s Robocall Strike Force
Rebekah Johnson was joined by Stuart Discount, CEO of SMD Contact Center Consulting, to discuss the recent activities in the regulatory space of telecommunications that are currently impacting enterprise call delivery.
Both Rebekah, Chair SME on Communications Identification, and Stuart, Co-Chair SME on Federal Legislative Issues, serve on the Enterprise Communications Advocacy Coalition (ECAC), a group of industry leaders and influencers who have formed a small group to advocate on Capitol Hill and our regulatory agencies, notably the FTC and FCC, to protect legal communication from overbearing rules.
Mentioned Content
- Enterprise Communications Advocacy Coalition (ECAC)
- Telephone Consumer Protection Act (TCPA)
- Regulatory, Legislation, Lobbying & Compliance in Communications
- TRACED Act
- Enterprise Challenge/Attestation Gap
Numeracle recaps our thoughts on the discussions, learnings, and key takeaways from the event including ours and other webinars presented during the weeklong virtual event focused on STIR/SHAKEN, KYC, caller identity, RCD, and more.
Link to 2021 STIR/SHAKEN Virtual Summit sessions: https://www.sipforum.org/2021-stir-shaken-virtual-summit/schedule/
Mentioned Content
- SIP Forum’s 2021 STIR/SHAKEN Virtual Summit Webinars
- Robocalling & Spoofing
- Trust in the Network, Identity Vetting, & TN Validation Solutions
- Rich Call Data (RCD), Branded Calling Solutions, & Enhanced Display
- Know Your Customer (KYC) Local Policy Solutions
- International Attestation Signing of Calls
- Delegate Certs & Out-of-Band solutions for STIR/SHAKEN (Verified Calls by Google)
- FCC Enforcement Bureau & the TRACED Act
Webinars Referenced/Discussed
Our VP of Comms and Marketing, Molly Weis, was joined by Gerry Christensen, VP of Business Development and Strategic Partnerships at YouMail Inc., to connect the dots between call spoofing and KYC in a Robocall Mitigation Plan post the June STIR/SHAKEN deadline.
Guest Speaker: Gerry Christensen, VP of Business Development & Partnerships at YouMail
Mentioned Content
- Call Spoofing Defined
- Legal VS Illegal Call Spoofing
- Know Your Customer (KYC)
- Industry Traceback Group (ITG) Efforts
- Robocall Mitigation Database & Plans
- STIR/SHAKEN Call Authentication Framework, Deadlines, & Attestation
For a deeper dive into this topic, read our collaborative blog post article: "Spoof Protection with the Help from YouMail."
In the first episode of a new sub-series of our podcast, Applying KYC to Communications, Rebekah was joined by Sam Fadel to discuss fraud investigations and the power of KYC to prevent customers and your business from fraud.
Guest Speaker: Sam Fadel,Florida Chapter President of the International Association of Financial Crimes Investigators (IAFCI)
Mentioned Content
- Identifying Fraud Calls
- Call Spoofing
- STIR/SHAKEN & Attestation
- Traceback practices
- Caller Identification and Verification
- Know Your Customer (KYC) & Best Practices
With the upcoming June 30th STIR/SHAKEN Deadline right around the corner, we set up a heavy-hitting episode of Tuesday Talks featuring guest speaker, Kevin Rupy of Wiley Rein LLP, who joined Rebekah Johnson in a conversation on the FCC's filing requirements and deadline of the Robocall Mitigation Database. Make sure you've got the facts before the deadline arrives.
Mentioned Content
- Robocall Mitigation Database (RMD) & Plans
- The FCC and The TRACED Act
- STIR/SHAKEN Authentication Framework & Implementation
- June 30th, 2021 Deadline
- Attestation Levels A, B, C
- Service Providers & Call Origination
About Kevin Rupy
Kevin Rupy is a nationally recognized authority on key issues affecting the telecom industry, particularly those relating to legal and illegal robocalls. Prior to his arrival at the firm, Kevin was Vice President of Law & Policy at USTelecom where he represented Fortune 500 companies in the wireline broadband marketplace. In that role, he frequently served as a liaison between association members and government agencies, and Congress. During his tenure at USTelecom, Kevin established and led the Industry Traceback Group, which is now the FCC’s officially designated Traceback Consortium. He advises robocall analytics providers, voice service providers, and enterprise callers on FCC regulations and proceedings resulting from the passage of the TRACED Act.
We invited John Bruner of Aegis Mobile as a guest speaker to join Rebekah on this episode where they discussed risk assessment and management, vetting and verifying caller identity within the STIR/SHAKEN standards including logo validation for rich call data, and the implementation of a Know Your Customer solution to attest callers on your network.
Guest Speaker: John Bruner, President & CEO of Aegis Mobile
Mentioned Content
- Know Your Customer (KYC)
- Rich Call Data (RCD): Caller ID, Call Reason, Logo
- Rich Communication Service (RCS)
- Risk Assessment and Management
- Vetting & Verification
- STIR/SHAKEN & Attestation
Our special guest this week is our very own VP of Marketing and Communications, Molly Weis. In this unique session, Rebekah and Molly will dive into the content-driven approach of marketing to increase value in your brand. Discover how she was able to market a tech-based start-up on a budget and her recommendations for creating quality materials without having deep pockets.
Mentioned Content
- Business to Business Technology Marketing Strategies
- Quality Driven Content & Creativity on a Budget
- Enterprise Communications Advocacy Council
- Communication with Leadership
- Creating Numeracle’s Voice
- Tips for Execs
In this episode, Rebekah and Anis discuss the complications and technical aspects of RCD as well as the security risks and challenges of authenticating a logos' validity.
Mentioned Content
- Rich Call Data (RCD) - Logo, Brand Name, Call Reason
- STIR/SHAKEN RCD PASSporT
- Internet Engineering Task Force (IETF) Framework Standards
- STIR/SHAKEN & the June 30th, 2021 Deadline
- Delegated Certificates, Centralized Database, & Out-of-Band Solutions
- Subscriber Devices
In our second session of Mythbusting the Current State of STIR/SHAKEN Implementation, Rebekah, Anis, and Chris discuss RCD, Delegated Certificates, and other Out-of-Band Solutions on the Technology Side.
Part Two of our Mythbusting episode includes special guest, Christ Wendt, who will be representing the ATIS/SIP Forum IP-NNI Joint Task Force and the STI-GA Technical Committee.
Mentioned Content
- STIR/SHAKEN Standards & Implementation Deadline
- Enterprise Challenge / Attestation Gap
- Robocall Mitigation Database & Plans
- Delegate Certificates
- Rich Call Data (RCD)
- Internet Engineering Task Force (IETF), STI-GA, IP-NNI Joint Task Force
- FCC’s Wireline Competition Bureau
Part one of this series addresses the Standards and Policies that surround the current state of STIR/SHAKEN Implementation from the Service Providers Perspective.
This special episode of Tuesday Talks Mythbusting features guest speaker, Chris Wendt, representing the ATIS/SIP Forum IP-NNI Joint Task Force and the STI-GA Technical Committee.
Mentioned Content
- STIR/SHAKEN & Implementation Deadline Enforcement (FTC)
- Role of Analytics for Call Blocking, Labeling, and Attestation
- Delegated Certificates
- The Robocall Mitigation Database
- Attestation Levels A, B, & C
- Call Display on Terminating Side (Green Checkmark and [V] Displays)
- NANC CATA Working Group
In this episode of Tuesday Talks, Numeracle discusses Part Two of our session, "What it Takes to Authenticate: Termination and the Green Checkmark." Join Rebekah and Anis as they discuss Call Validation Treatment (CVT), Rich Call Data (RCD), and User Device Displays.
Mentioned Content
- Call Authentication, Origination, & Termination
- Green Check Mark & User Device Displays
- Delegated Certificates versus Out-of-Band Solutions
- Call Validation Treatment (CVT)
- Rich Call Data (RCD) & Verstat Parameters
- STIR/SHAKEN Implementation, Standards, & Deadlines
Rebekah and Anis discuss Part 1 of What it Takes to Authenticate by exploring the Originating Side of the Caller Authentication Framework, and how authenticity relates to Attestation Levels.
Mentioned Content
- STIR/SHAKEN Caller ID Authentication Framework
- Attestation Levels & the Enterprise Challenge
- TRACED Act & Standards
- Know Your Customer (KYC)
- Delegated Certificates, Centralized Registry/Database, & Distributed Ledger Model
- Rich Call Data (RCD) & the Green Checkmark
- Out-of-Band Solutions
Rebekah and Anis return to discuss how the TRACED Act defined Caller ID Authentication and how it relates to STIR/SHAKEN.
Mentioned Content
- STIR/SHAKEN Caller ID Authentication Defined
- The TRACED Act & Standards
- Know Your Customer (KYC) & Best Practices
- Attestation Levels A, B, & C
- Call Authentication Trust Anchor Working Group (CATA Working Group & members)
- Enterprise vetting
Rebekah and Anis kicked off Numeracle's live Q&A podcast series, Tuesday Talks, with a conversation aiming to debunk the myths surrounding the June 30th, 2021 STIR/SHAKEN deadline as defined in the TRACED Act.
Mentioned Content
- STIR/SHAKEN Caller ID Authentication & Implementation Deadline
- The TRACED Act
- Attestation Levels (A, B, & C)
- FCC's mandates & response
- Enterprise Communications
- Enterprise Challenge/Attestation Gap
Numeracle's Chief Product Officer, Anis Jaffer, was joined by Frank Pettinato, CEO of Avantive Solutions, to discuss the technology, implementation, and challenges behind Rich Call Data and how it contributes to a brand's presence and identity. They explored how it is currently rolling out, the return on investment seen thus far, and the learned lessons to expect with its implementation.
Mentioned Content
- Rich Call Data (RCD) & RCD PASSporT
- Brand Identity: Name, Logo, Call Reason
- Branded Calls
- Verified Calls by Google
- STIR/SHAKEN versus Out-of-band
- Pricing & ROI of implementing RCD
- Challenges of implementing RCD
- Early results & analysis of RCD implementation
- Sales Efficiency, Call Quality & Conversion Rates
- Contact Rates, Callbacks, & Call Duration