The New Flat Rate: Recent Episodes
The New Flat Rate
There are a whole lot of misconceptions in the world of running a service business. The New Flat Rate podcast helps debunk the myths and begin a paradigm shift. For more information on The New Flat Rate, which is an automatic add-on selling system and process development company, go to TheNewFlatRate.com.
In this episode of The New Flat Rate podcast, Matt talks to Haven’s Founder, Kevin Hart, about new tools in the world of IAQ.
For 50% OFF go to https://www.trutechtools.com/ for the popular monitor and controller bundle; promo code is haven2022
For 45% OFF go to https://www.trutechtools.com/ for the single monitor; promo code is havenmonitor23
To REACH OUT to Haven or SIGN UP go to https://pro.haveniaq.com/
To REACH OUT to The New Flat Rate go to https://thenewflatrate.com/podcast/
P.s. If you need a better way to price your Indoor Air Quality services, explore The New Flat Rate’s IAQ Menu Pricing System. It’s the only advanced Indoor Air Quality pricing system on the market. Click this link to check it out https://thenewflatrate.com/iaq/
Show Notes:
[2:25] Quick overview of Haven
[10:19] How does this tool help a really bad air issue in the home?
[18:55] What the techs are missing
[22:19] Haven is designed to tell the company what other parts they need to help
[25:35] 45% off for Haven’s Indoor Air Quality Monitor
[25:56] 50% off for Haven’s Indoor Air Quality Monitor & Controller bundle
Links and Resources:
https://thenewflatrate.com/podcast/
https://haveniaq.com/
https://www.trutechtools.com/
https://pro.haveniaq.com/
In this episode of The New Flat Rate podcast, Matt talks to Ruby’s Partner Account Manager, Sarah Allen, about creating transparency internally with your company and externally with you and your customers.
For $150 OFF your package go to Get.Ruby.com/TheNewFlatRate
Show Notes:
[0:50] How can Ruby take away stress in the office?
[10:35] What makes Ruby different to feel more like a home company sound and touch?
[20:15] How does Ruby fit with large companies and small companies?
[23:50] How flexible is Ruby?
Links and Resources:
TNFR.us
Ruby.com
In this episode of The New Flat Rate podcast, Matt talks to Company Cam’s Business Development Lead Claire Ficke about creating transparency internally with your company and externally with you and your customers.
Show Notes:
[2:37] Why should I consider using Company Cam?
[19:40] How does Company Cam make me more money?
[27:55] What is Company Cams relationship with big CRM’s?
Links and Resources:
For 50% OFF your first 2 MONTHS go to CompanyCam.com/Claire
TNFR.us
CompanyCam.com
Download Company Cam on your App/Play Store today for a 14 day FREE trial!
In this episode of The New Flat Rate podcast, Matt talks to KGG Consulting Founder Ken Grubbs about IAQ and new steps KGG is using going forward with that industry
Show Notes:
[02:28] What new steps is KGG Consulting bringing to the indoor air quality industry?
[06:40] Where to start with indoor air quality
[12:30] What resources does KGG bring to the table with training?
[16:37] How are contractors going to know which IAQ products they need to put into the customers home?
[18:51] How do I market IAQ to customers?
[24:06] Does KGG help to get a company started with online marketing?
[25:56] Where does KGG Consulting cover in the country?
[28:17] Free HVAC and IAQ content websites
[30:30] Conclusion
Links and Resources:
TNFR.us
KGGConsulting.com
HVACContent.com
IAQ.Works.com
In this episode of The New Flat Rate podcast, Matt talks to Online Access Director of Sales and Marketing Colleen Keyworth about why having a positive Google profile is crucial to your company.
Questions? info@menupricing.com | 706.259.8892
Show Notes:
[02:21] How is it that Online Access is able to specialize in home service industries?
[06:08] What is the relevance of these members to have a positive Google business profile?
[12:33] Why is it important to respond to every Google review?
[16:45] What can company’s do proactively to start helping their company build a bridge over the valley’s they run through?
[28:27] Is there a golden number that they know they could start with?
[39:24] How can company’s like Online Access help you find techs?
[29:16] What should you be focusing on and be aware of in the world of pay per click right now?
Links and Resources:
WWW.TNFR.us
WWW.HVACWebsites.com
In this episode of The New Flat Rate podcast, Danielle talks to OPTIMUS Financing Creator Matthew Bratsis about how you can have simple financing options for your customers.
Show Notes:
[05:39] What OPTIMUS is and how they help contractors
[09:08] Explaining what a “waterfall” is
[11:13] How easy it is to start with OPTIMUS
[15:25] What we are seeing today in the contracting industry
[17:18] Fees when being an approved contractor with OPTIMUS
[22:28] You can finance through OPTIMUS on a Service Repair job
[29:16] In conclusion
Links and Resources:
TNFR.us
www.optimusfinancing.com/tnfr
In this episode of The New Flat Rate podcast, Danielle talks to Lemon Seed Marketing Creative Director Emily Fleniken about how to juice up your brand and hit a home run on your marketing!
LINKS AND RESOURCES: https://thenewflatrate.com/ https://lemonseedmarketing.com/Reach out to Emily for the water bottle on their about page! https://lemonseedmarketing.com/about
Show Notes
[6:01] How would I know if my company brand, as a service provider, is good, bad, or recognizable?
[17:23] How would you recommend using your company's core values to create your brand?
[20:01] When should you look at rebranding?
In this episode of The New Flat Rate podcast, Danielle talks to Ben Middleton, the national sales training manager for Daikin Comfort Technologies, about preparing for upcoming government regulations and changes within the service industry.
How do you create a customer for life? What is Relationship Marketing, and how will this help my service business?
In this special podcast, Derek Loverde, Vice President and Business Development of To Your Success, and Melody Chaney, our Director of Marketing at The New Flat Rate, dive deep into how to make a connection with your customer that lasts.
P.s. Go to: https://toyoursuccess.com/ to get your FREE batch of freshly baked cookies, and start relationship marketing right away!
Questions? info@menupricing.com | 706.259.8892
In this episode of The New Flat Rate podcast, Danielle talks to Lemon Seed Marketing Founder Crystal Williams about the importance of a marketing strategy, why you need it, and simple ways to start creating your own.
SHOW NOTES:
[8:24] Why marketing as a home service contractor is different
[9:56] Pros and cons of marketing tactics
[14:24] The Cake Analogy
[16:52] ASK FOR FIVE STAR REVIEWS
[29:12] Practical tips for your marketing strategy
LINKS AND RESOURCES:
https://thenewflatrate.com/marketing-strategy-made-easy/
thenewlfatrate.com/learn-more-t-n-f-r
lemonseedmarketing.com
Duct Tape Marketing by Jon Jantsch: https://ducttapemarketing.com/
IMPORTANT: There is mention of suicide as Chris shares the inspiration for his book. Please be advised.
SHOW NOTES:
[8:47] Let's talk about value
[11:55] Two sets of values
[16:30] Is "uhm" a word?
[17:30] Free value add for any sale
[21:35] Value and your employees
LINKS & RESOURCES: www.thenewflatrate.com www.freedombuildersuniversity.com https://thenewflatrate.com/learn-more-t-n-f-r
As promised, here is Part 2 of Christopher Gibbons amazing story with guest host Rosalyn Zock de Guerra. If you missed last week, you can check it out here: https://youtu.be/i38nb8amLhs
SHOW NOTES:
Part 1 Recap [00:16]
Part 2 Begins [0:44]
Life Lessons [41:16]
New career [47:13]
Why The New Flat Rate [54:04]
"Why are you alive?"[1:04:27]
LINKS & RESOURCES:
www.thenewflatrate.com
www.freedombuildersuniversity.com
https://thenewflatrate.com/what-is-the-new-flat-rate/
This week we are releasing part one of the full interview with Christopher Gibbons, who shared part of his story with us at Business Uncensored 2021. His story is truly humbling, remarkable, and inspiring. But he also gives some GREAT advice for service technicians. Below are some of his tips to make the most out of each service call!
https://thenewflatrate.com/time-to-bring-out-the-big-guns/
Can you believe it's 2022? It's hard for me to wrap my head around it, but I also love the reset of a new year. Everyone is working hard on themselves, their businesses, and their goals. But what about your values? Are you working on those? I sat down with Tom Jackson with Jackson Systems, and his HR Manager, Elizabeth Wannemuehler, to talk about why core values for your business WILL help you grow to the next level! Get your pencil and pad ready for this one, there are some great nuggets of wisdom they share.
Show Notes:
6:17 Core Value Formation at Jackson Systems
9:12 EOS
14:13 Don’t be a bottleneck
16:47 Jackson System’s Core Values
32:43 Hiring Remotely
37:35 Implementing Values
Tom Jackson’s Book Recommendations
Get A Grip by Gino Wickman and Mike Paton
Traction by Gino Wickman
What the Heck is EOS? By Gino Wickman
Danielle’s Book Recommendations
Values, Inc. by Dina Dwyer-Owens
Ultimate Value Finder
Click Here To Download
Sleeping in heavenly peace isn't exactly on your schedule right now, as much as it should be. Running your own business and making time for family, friends, and yourself is already tough, but even harder around the holidays. For people who never really "clock out", how do we set healthy boundaries and actually go home for the holidays? The Koops sit down in this special Christmas podcast to talk about some ideas that have helped them balance their schedules!
Read more here! https://thenewflatrate.com/all-i-want-for-christmas-is-time/
SHOW NOTES:
Danielle's Advice [00:52]
Matt's Advice [03:15]
Rodney's Advice [09:40]
LINKS & RESOURCES:
www.thenewflatrate.com
www.freedombuildersuniversity.com
freedombuildersuniversity.com/attend-a-mastermind
Are you having a hard time finding great service technicians, managers, or dispatchers? Get practical and creative hiring tips TODAY.
If you'd like more information email us at info@menupricing.com
Web: www.TheNewFlatRate.com
Phone: 706.259.8892
Show Notes
Who is Dom [0:40]
Simplify the hiring process [10:30]
It's time to get creative [17:40]
Creative recruiting goes back to culture [25:17]
The job scorecard [36:31]
Construction Millionaire Secrets [52:00]
Links and Resources:
Profit Toolbelt
Construction Millionaire Secrets: How to build a million or multimillion-dollar contracting business the smart way
The New Flat Rate's job scorecard or hiring matrix: (email) info@menupricing.com
Questions about the integration? Email or give us a call at 706.259.8892 / info@menupricing.com
50% off your first two months for Housecall Pro members when joining TNFR! – https://thenewflatrate.com/housecallpro/
50% off your first two months for TNFR members when you sign up for Housecall Pro – https://www.housecallpro.com/thenewflatrate
SHOW NOTES
Introducing Roland Ligtenberg [00:59]
What is the integration between apps? [3:15]
Automation to eliminate human error [4:32]
Booming economy = more calls [6:28]
How to tackle the hiring crisis in the booming economy [12:53]
Trade Academy Scholarship and Program [16:11]
Book and Podcast Recommendations from Roland and Danielle [23:20]
Pro-tip from Roland [28:29]
Discounts and special offers [32:17]
LINKS & RESOURCES
50% off your first two months for Housecall Pro members when joining TNFR! – https://thenewflatrate.com/housecallpro/
50% off your first two months for TNFR members when you sign up for Housecall Pro – https://www.housecallpro.com/thenewflatrate
Trade Academy with Housecall Pro: https://tradeacademy.com/
Danielle’s Book Recommendation- Three Feet from Gold
Roland’s Book Recommendation – The Daily Stoic
Ask Danielle for your hiring matrix: Email info@menupricing.com
Are your technicians dispatched from home? In this episode, you'll learn some tips and tricks to manage your service company remotely.
Questions for The New Flat Rate?
Email: Info@menupricing.com
Web: www.TheNewFlatRate.com
Call: (706) 259-8892
Contact Mike O’Neill: Web: https://bench-builders.com/Linkedin: https://www.linkedin.com/in/michaelpauloneill/Bench Builders Podcast featuring Danielle Putnam: https://bench-builders.com/podcast-episodes/34-danielle-putnam/
SHOW NOTES
Mike O’Neill’s Story [01:53]
The Ruthless elimination of hurry [05:20]
The Number 600 [10:28]
Productivity has gone up [17:25]
Team company meetings [24:18]
The service call life cycle [25:20]
Giving your technician's structure [27:36]
Atomic Habits [32:08]
Hiring Matrix [25:29]
Contact Mike O'Neill [36:30]
LINKS & RESOURCES
To get The New Flat Rate’s hiring matrix or the job scorecard, email info@menupricing.com to request it!
Contact Mike O’Neill: Web: https://bench-builders.com/Linkedin: https://www.linkedin.com/in/michaelpauloneill/Bench Builders Podcast featuring Danielle Putnam: https://bench-builders.com/podcast-episodes/34-danielle-putnam/
Books we recommend during this episode
-The Ruthless Elimination of Hurry: How to Stay Emotionally Healthy and Spiritually Alive in the Chaos of the Modern World
[05:20]
-Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones[32:08]
In 2017 Rodney Koop did a webinar on how to do accounting if you're a struggling contractor. Learn Rodneys three accounting keys to make sure your service company is profitable.
www.TheNewFlatRate.com
www.MyFBU.com
Email: info@menupricing.com
Phone: (706) 259-8892
Show notes:
A short story of a struggling contractor [00:34]
-
Project Your Profit [4:53]
-
Prove Your Profit [7:50]
-
Protect It [28:18]
As a business leader, do you know how to handle your employee's mistakes and business conflicts in a way that results in a stronger team and a happy work environment? Learn how to be a solid team leader with Dr. Frank Corbo.
www.TheNewFlatRate.com
info@menupricing.com
Show Notes:
Introducing Dr. Frank Corbo [00:29]
What is "kind truth"? [2:06]
Five ways to make your team feel valued [7:54]
Communicate core values by example [12:55]
Four qualities every leader needs [15:27]
How to establish common ground [21:34]
Building relationships and handling confrontation [25:59]
Continuous leadership development [35:05]
Links and Resources:
- Dr. Corbo on LinkedIn
- Dr. Corbo's ChiroWorkshops
- Habitology
- Dr. Corbo's cell: 972-835-7495
- Dave Ramsey on Profit Sharing
- John Maxwell Courses
Contractors are experiencing a time of historic growth. How can you take advantage of this renewed demand to grow your business and your team, while at the same time caring for your existing employees' needs? Learn to balance all of these objectives with Pete Danielson on TNFR Podcast.
Show Notes
- Historic growth for Contractors [1:18]
- Meet Pete Danielson [3:30]
- How to keep your team engaged during extreme growth [5:24]
- How to grow your team [11:38]
- Effective team meetings [13:56]
- Service World Expo [17:19]
Links and Resources:
- Service Roundtable
- EOS Worldwide
- Podcast Promo Code: SWEPOD21
Have questions about The New Flat Rate?
Phone: (706) 259-8892
Email: info@menupricing.com
www.MenuPricing.com
Learn how online advertising works, how contractors are using it to grow their businesses, and how to protect your company from hackers on the latest episode of TNFR Podcast.
Show Notes
- Cyber security to prevent ad hacking [2:35]
- Getting started with Facebook ads [10:40]
- Which social platform is best for advertising? [13:15]
- Using TikTok as a recruiting tool [16:08]
- How to connect with your community through social media [19:36]
- How Online Access can help your business [23:33]
Links and Resources:
- Online Access
- Vincent's Heating & Plumbing
- CompanyCam
- Women in HVACR
- Colleen Keyworth's cell: 810-334-6711
- Colleen Keyworth's email: ckeyworth@online-access.com
Are you ready to be a world-class technician? Susan Wedeven shares four ways you can exceed your customers' expectations for profit.
Show Notes:
- 0:19 Introducing Suzanne Wedeven
- 2:11 What is your motivation?
- 6:59 Do you have pride in your company?
- 9:03 Do you understand why sales matter?
- 11:49 Do you enjoy your role as an educator?
- 17:12 How to handle customer hesitation
Links and Resources:
- The New Flat Rate's Menu Pricing System
- Ride Along Coaches
The demand for duct cleaning, and indoor air quality services in general, is through the roof right now. Are you taking advantage of this opportunity?
Show Notes:
- Introducing Cameron Bell [5:36]
- Why duct cleaning is a missed opportunity [11:58]
- Secret 1: upfront pricing [21:19]
- Secret 2: the "no-selling conversation" [27:11]
- Secret 3: customers value duct cleaning [32:15]
- Duct cleaning leads to further opportunities [36:15]
- Rotobrush with pricing pages for the win [41:28]
Links and Resources:
- Rotobrush International
- The New Flat Rate
Are you afraid to implement changes in your business because you don't want to lose employees? If so, you're not alone. In this episode, a contractor friend of ours Don Hilderbrand of PlumbSmart Technologies has innovative ideas you can use right away.
Questions? Email us at info@menupricing.com
www.TheNewFlatRate.com
Show Notes:
- Introducing Don Hilderbrand [1:24]
- How to find new employees [7:50]
- Overcoming the fear of losing employees [13:50]
- Thinking outside the box with TNFR [17:30]
- How to implement changes [20:35]
- Customizing performance incentives [25:11]
- Giving options to clients [30:19]
- Building a unified, loyalty team [35:45]
Links and Resources:
- PlumbSmart Tech
- Skills USA
- PHCC Apprentice Program
- TNFR's Menu Pricing System
What is guaranteed to make your business stand head and shoulders above the competition? Wow-factor service is the key! When you go the extra mile, you inspire loyalty in your customers. Learn how as we sit down with Derek LoVerde of To Your Success.
Show Notes
- Introducing Derek with To Your Success. [1:45]
- How To Your Success helps contractors build long-term client relationships. [3:24]
- Why customers are the cornerstone of a contracting business. [7:16]
- Genuine human connection will "wow" your customers. [9:37]
- Value that trumps buyer's remorse. [15:43]
- Inspiring loyalty in your customers. [16:51]
- The power of gifts to improve customer satisfaction. [18:20]
- Contractors are in a relationship business. [22:59]
- Going above and beyond customer satisfaction. [27:18]
- Wowing your customers with no-pressure sales. [31:17]
- How to "own the home" where you provide service. [33:32]
- Wow-factor service means being attentive. [35:52]
- How leadership can help team members succeed. [37:24]
Links and Resources:
- To Your Success
- Contact To Your Success
- The New Flat Rate
- 101 Wow Factors
Questions?
Email: info@menupricing.com
Phone: 706.259.8892
Web: www.MenuPricing.com
Danielle Putnam sat down with contractor, consultant, author, and business coach, Rob Matheny on TNFR Podcast to discuss the million-dollar question: How can you build freedom in your business? In other words, how can you build a business that makes enough money while still allowing you to take time off, to feel free, and to enjoy your job and family more?
Show Notes:
- Introducing Rob Matheny [1:42]
- Finding good people [5:40]
- Working with family members [10:07]
- Automating processes [15:31]
- Learning to be organized [20:05]
- Being a good communicator [24:48]
Links and Resources:
- Be a Service Ninja by Rob Matheny
- Two Second Lean by Paul Akins
- The Founder's Mentality by Chris Zook and James Allen
- Never Split the Difference by Chris Voss
- Email danielle@menupricing.com to receive TNFR's Process Writing Kit
HVAC Contractors are in the perfect position to improve their client's quality of life by helping them achieve optimal Indoor Air Quality. But how do you price IAQ assessments and solutions? And what aspects of Indoor Air Quality should you sub out? Listen in as Danielle Putnam, John Ellis, and Rodney Koop discuss the answers.
Show Notes:
- Defining indoor air quality with Rodney Koop and John Ellis. [2:00]
- The role of HVAC contractors in maintaining indoor air quality. [3:17]
- Why pricing is so important when it comes to indoor air quality. [4:33]
- Offering improved quality of life by finding indoor air quality solutions. [8:52]
- A three-tiered discovery process: investigate, analyze, and quote. [12:10]
Deciding what to sub out and what to do in-house. [17:08]
Links and Resources:
- The New Flat Rate
- Danielle Putnam - President of The New Flat Rate
- John Ellis - Indoor Air Quality Trainer and Expert
- Rodney Koop - Founder of The New Flat Rate and IAQ Expert
- IAQ Beta Test Program
Customer Service is a lost art. It's time to re-learn how to provide quality customer service to our customers. Check out this podcast video and enjoy! Questions? We'd love to talk to you. Check us out at www.tnfr.us Phone: (706)259-8892 Email: info@menupricing.com
In this episode of The New Flat Rate podcast, Danielle Putnam speaks with Susan Frew, Certified Profit First Coach, contractor, and author of The Pufferfish Effect, about Profit First and her failures and successes in the contracting world.
SHOW NOTES
● Cash is King!
● Be Profit First
● Cut back your operating expenses
RESOURCES AND PEOPLE MENTIONED
Profit First
The Pufferfish Effect
Susan Roberts Frew info: http://susanrobertsfrew.com/
www.MenuPricing.com
Email: info@menupricing.com
Phone: 706.259.8892
Still confused as to what to spend your marketing and advertising dollars on? You already know that getting solid leads is essential to continued success in service contracting businesses. Marketers are finding that buying patterns and spending trends continue to change in every market and that consumers are becoming more selective when they decide who to do business with. Using the same ads from ten years ago that sell products and services while claiming they have the best prices are not effective today. As a result of these market changes, Frank Besednjak shares his research and expertise on Common Sense Marketing for today’s Service Contracting Businesses.
This was originally a live video workshop. If you'd like to watch it, feel free to email us and we will send you the recording.
Questions? Feel free to contact us any time.
706.259.8892 / info@menupricing.com / www.TheNewFlatRate.com
Every month, The New Flat Rate hosts a member day webinar for our members! We love to share them on our podcast so that our members can review them at their convenience.
TOPIC: Getting Started/Back Engaged with The New Flat Rate.
In this 30-minute, high level, FREE Member Day Webinar, Danielle Putnam, Jessica Cox, and Suzanne Wedeven discuss the best practices in Getting Started or Back Engaged with TNFR!
Questions? Feel free to contact us any time.
706.259.8892 / info@menupricing.com / www.TheNewFlatRate.com
A big shout out to Tersh with Service Business Mastery Podcast, who hosted this interview.
https://servicebusiness.libsyn.com/484-how-to-navigate-the-skilled-trades-as-a-female-w-danielle-putnam
In this podcast, Tersh speaks with Danielle Putnam, President of The New Flat Rate & the past president of Women in HVACR. They talk about navigating the trades as a female and some of the things they offer ladies who are interested in joining the trades.
Learn more about Tersh by visiting https://serviceemperor.com
and connect with Tersh on social media @tershblissett
Plus we did a bonus deep dive into business processes, and Danielle has a special gift for you! Reach out to her via email and request your copy of her 7 Page Hiring Package! Her email is Danielle@menupricing.com
Connect with her team by visiting https://thenewflatrate.com/
Yellow Lights in Business - Member Day
Matt Koop
The New Flat Rate
706.259.8892
info@thenewflatrate.com
The New Flat Rate
info@thenewflatrate.com
Relinquishing Control Presented by Danielle Putnam
June 23, 2017
The New Flat Rate
"3 1/2 Stratagies for Maximizing Profit in the Busy Season"
Rodney Koop
April 27, 2017
P: 706.259.8892
E: info@menupricing.com
W: www.menupricing.com
The New Flat Rate
"Why Entrepreneurs Fight Being Broke All the Time"
Rodney Koop
February, 23, 2017
P: 706.259.8892
E: info@menupricing.com
W: www.thenewflatrate.com
Rodney Koop
The New Flat Rate
www.thenewfatrate.com
Email: info@thenewflatrate.com
Phone: 706.259.8892
thenewflatrate.com
"Are Service Agreements Worth It?"
Rodney Koop/ Founder/ CEO
Email: info@menupricing.com
Phone: (706) 259-8892
September, 15th, 2016
www.TheNewFlatRate.com
(706) 259 - 8892
"Defining A Legacy Part 2 - Member Day
Rodney Koop / Founder
Defining A Legacy...Let's Define Yours - Part One
Member Day
Rodney Koop
May 26th, 2016
thenewflatrate.com
The New Flat Rate
"Process Perfection- Member Day"
Rodney Koop / Founder of The New Flat Rate
info@thenewflatrate.com
(706) 259-8892
Matt does a walk through of the pricing preview for new Electrical Menu Pricing Systems. Reviewing the basic prices only to help determine how to set your prices before building out the tiers on each page in your flat rate menu pricing system.
Danielle and Craig role play the presentation script using a water heater repair as an example.
In this 30 minute podcast, special guest Steve Coscia shares tangible tools and best practices that will WOW your customers and help you develop a strong team and customer base for life!
Women in HVACR board member Danielle Putnam interviews Rodney Koop, Founder of The New Flat Rate. As a Contractor, Rodney describes the busyness women face in our industry and how to focus and find loyal customers. Keeping the main things the main thing.
This audio answers the question- "How do you choose the best level of Repair for the job?"
Stay in touch with your technicians and customer base by doing ride alongs with your techs. Find out if they are following the script and what are their results - they may simply be missing a small detail which you can help them with!
You are solving your customers problem, but as the Trusted Advisor, it is also your responsibility to point out potential dangers or future breakdowns.
Your customer had a problem, so they called you! They already have put confidence and trust in you because they called you...but during the service call, you actually become the Trusted Advisor.
The script, what to say when presenting a menu of options to your customer and how to allow them to choose which option they want.
The overall picture and process for arriving on site, greeting your customer, doing a diagnosis, presenting options and performing the repair.
How to review your pricing and set the basic levels so your system can be built. This podcast shares how to review the basic prices and provides a little more information into what you're looking for.
Walk through of how to review your HVAC Service pricing preview and what it is you're looking at.