The Full Desk Experience: Recent Episodes
Crelate
Welcome to The Full Desk Experience, a podcast for leaders in the staffing and recruiting industry. Hosted by Kortney Harmon, Director of Industry Relations at Crelate, this show is designed to provide insights and tips from a highly knowledgeable consultant in the field.
Join us live (or catch the replay) in our Workshop series, where Kortney delivers expert advice and actionable tips for you to take to your firms immediately.
In the Industry Spotlight series, Kortney interviews industry experts and leaders, highlighting their journeys to success and key insights into the staffing and recruiting industry.
Don't have an hour to dedicate to a podcast? Listen in to our FDE Express - where you'll get quick-hit insights and tips in 10 minutes or less.
With new episodes dropping weekly, this is the perfect opportunity to stay up-to-date on the latest trends and best practices in the industry. Don't miss out - join us for The Full Desk Experience today! If you'd like to attend the live session, be sure to visit our website for more information.
In this episode, Kortney Harmon joins Brad Bialy and Matt Lozar on Haley Marketing's podcast, Insights.
EPISODE SEGMENTS:
- What’s changing in the staffing industry?
- A call block a day keeps poverty away
- You can’t just be an order taker!
- Are your organizational processes uniform from team member to team member?
- STOP being distracted by the newest tool!
- What is Kortney’s biggest takeaway from “The Full Desk Experience”
INSIGHTS HOSTED BY:
Brad Bialy
(LinkedIn / Twitter)
Brad Bialy has a deep passion for helping staffing and recruiting firms achieve their business objectives through strategic digital marketing. For over a decade, Brad has developed a proven track record of motivating and educating staffing industry professionals at over 100 industry-specific conferences and webinars.
As a visionary leader, Brad has helped guide the social media, content marketing, and comprehensive marketing execution of more than 300 staffing and recruiting firms. His keen eye for strategy and delivery has resulted in multiple industry award-winning social media campaigns, making him a sought-after expert in the industry.
Matt Lozar
(LinkedIn / Twitter / Bio)
Matt Lozar works as the Director of Recruitment Marketing at the Haley Marketing Group, the nation’s largest marketing firm dedicated to servicing the staffing and recruiting industry.
As the Director of Recruitment Marketing, Matt focuses on the four pillars of recruitment marketing – career sites, job advertising, social recruiting and employer branding. Matt launched the job spend management division at the Haley Marketing Group, leading the company’s partnership with Appcast. Through the usage of programmatic software, the division grew more than 100 percent in 2022 after growing more than 200 percent in 2021! The department works with dozens of staffing agencies, managing millions of dollars of recruitment spend.
Matt has eight-plus years of working directly with staffing agencies and recruiters by helping them meet business goals and overcome marketing challenges. During that time, Matt has worked with more than 100 organizations to find the right content and digital marketing solutions. He also concentrates on online advertising while helping staffing agencies with social media planning, content strategy, search engine optimization, and email marketing.
Matt has appeared on more than 25 webinars across the industry while also talking at several industry conferences. He is a co-host on the Secrets of Staffing Success podcast, appearing on more than 100 episodes. Matt also holds a biweekly LinkedIn Live broadcast on Tuesdays at 11 am Eastern where he talks about recruitment marketing, content marketing, and job advertising.
Kortney Harmon
(LinkedIn)
Kortney Harmon is a staffing and recruiting industry principal at Crelate with over 12 years of experience in the talent industry. As a results-driven talent industry professional, Kortney has trained thousands of front-line recruiters and worked closely with hundreds of business owners and executives to develop and execute effective sales and recruitment strategies. She is also the host of the Full Desk Experience podcast where she shares her unique perspective on the industry and provides valuable guidance to listeners seeking to overcome growth blockers and achieve success.
In this episode of our Industry Spotlight series, we are joined by Aaron Grossman, the CEO of Talent Launch, a leading player in the staffing industry. With over two decades of experience and a track record of remarkable success, Aaron is here to share his insights on growing a staffing business in today's challenging economy.
In this episode, Aaron highlights the importance of having a strong tech stack and embracing automation to drive efficiency. Aaron shares his personal experiences and advice for aspiring entrepreneurs, emphasizing the need for discipline and perseverance, especially in the crucial first year.
Throughout this conversation, Aaron discusses the evolving role of technology in the staffing industry, from fears of it overtaking the human touch to its complementary nature, helping companies grow and adapt.
But it's not all about technology. Aaron believes in creating a strong culture and fostering personal and professional growth within his organization. He introduces us to the concept of a "redwood tree culture," where core values act as roots and environmental pillars guide the way.
We also delve into the challenges faced by smaller staffing companies and how Talent Launch is helping them overcome barriers and achieve growth. From integrated technology solutions to simplifying roles and responsibilities, Aaron shares strategies that can make a significant impact.
And of course, we can't forget about the key metrics that drive success in the staffing industry. Aaron reveals the KPIs he monitors daily and offers insights on navigating through downturns and ensuring revenue growth.
So, whether you're an entrepreneur looking to take your staffing business to the next level or a professional seeking to understand the latest industry trends, this episode is packed with valuable insights and practical advice. Get ready for an enlightening conversation with Aaron Grossman on The Full Desk Experience!
In this episode of The Full Desk Experience, host Kortney Harmon discusses the importance that reputation has on talent retention in growing a firm. The episode emphasizes the need to showcase why your organization is the best choice for talented individuals and highlights the significance of measuring the candidate and employee experience journey. Listeners are encouraged to prioritize retention, embrace diversity and inclusion, and invest in employees' growth and development.
Welcome back to The Full Desk Experience, where we dive into all things related to workplace compliance and regulations. In today's episode, we continue our exploration of the crucial updates and changes to the I-9 form. We'll be taking a closer look at the additional information section and how it has been modified to accommodate COVID-related details. Whether you're completing these forms physically or utilizing alternative procedures, we've got you covered. Stay tuned as we discuss the potential consequences of non-compliance, the responsibilities of staffing agencies, and tips to mitigate risks. Join us for this live Ask Us Anything episode as we navigate the intricacies of I-9 compliance and provide you with the information you need to ensure your workplace is in full compliance. Let's get started!
In today's episode, we dive deep into the world of I-9 processes and the impending changes that are set to impact the staffing and recruiting industry. Kortney Harmon, an industry principal at Crelate, is joined by Chris Thomas, an employment attorney specializing in immigration law.
In part one of our discussion, we explore the recently released new Form I-9 and its alternative procedure. We also highlight potential pitfalls and compliance strategies that businesses need to be aware of. But that's not all! We also touch upon the speculation and uncertainty surrounding the virtual verification for I-9 purposes, including the possibility of legal challenges and the continuation of old rules and framework.
So, join us as we embark on this insightful journey and gain a glimpse into the future of I-9 processes. Stay tuned for part two, where we will delve even deeper into this topic and answer your burning questions in our audience AMA segment. Don't forget to subscribe to our podcast and join us for our upcoming events.
Additional Resources:
- Alternative Procedure: Optional Alternatives to the Physical Document Examination Associated with Employment Eligibility Verification https://www.federalregister.gov/public-inspection/2023-15532/alternative-procedure-optional-alternatives-to-the-physical-document-examination-associated-with
- Alternative Procedure: Optional Alternative 1 to the Physical Document Examination Associated with Employment Eligibility Verification https://www.federalregister.gov/public-inspection/2023-15533/alternative-procedure-optional-alternative-1-to-the-physical-document-examination-associated-with
- Introduction of a New Version of Employment Eligibility Verification Form https://www.federalregister.gov/public-inspection/2023-15667/introduction-of-a-new-version-of-employment-eligibility-verification-form
Ogletree Deakins information:
Telephone: 303-318-7497
chris.thomas@ogletree.com | www.ogletree.com
On this episode of The Full Desk Experience, join host Kortney Harmon as she delves into the integration of technology in recruitment and sales processes. Kortney highlights the top five common technology mistakes made by companies in the industry and emphasizes the significance of protecting candidate and client data. Don't miss out on this episode of FDE Express, where we provide quick hits of inspiration and thought-provoking topics for talent businesses. Remember to submit your questions and topics to fulldesk@crelate.com and subscribe to the podcast for continuous learning and growth in your business. Tune in now!
On this episode of The Full Desk Experience, host Kortney Harmon sits down with special guest Dan Mori to discuss the importance of clear communication and instructions in achieving success in the workplace. In this episode, you'll learn about how:
Clear communication and support are crucial for employee success. Managers should evaluate whether they have provided clear instructions, training, and support before assuming an employee is not the right fit.
Building a strong organizational chart and career development plan is essential. Regular check-ins, professional development plans, and identifying potential replacements for key roles help retain talent and future-proof the organization.
Succession planning is critical for a successful organization. By involving individuals in their own career path and development, organizations can avoid fractures and ensure continuity. "Try before you buy" promotions and shadow programs can help individuals explore higher roles before committing.
On this episode of The Full Desk Experience, we dive into the importance of data quality in the world of staffing and recruiting. From cleaning and maintaining candidate and client information to implementing reengagement campaigns, our host, Kortney Harmon, helps you understand how improving data quality in your Applicant Tracking System (ATS) can provide numerous advantages.
Join Kortney Harmon on this episode of FDE Express and gain quick insights on how to enhance data quality in your ATS and reap the benefits in the dynamic world of staffing and recruiting. Don't miss this opportunity to optimize your operations and drive success in your talent business.
In this episode of "The Full Desk Experience," host Kortney Harmon is joined by guest Jim Stroud to discuss the role of AI tools in recruitment, and the importance of human interaction in the hiring process. Jim shares insights on the benefits and limitations of AI tools and Chat GPT, highlighting their usefulness in generating sourcing strategies and optimizing recruitment processes.
However, they also delve into concerns such as bias, misinformation, and the need for transparency when using AI tools. This thought-provoking conversation explores the future of AI in recruitment and raises important questions about compensation, workload, and maintaining a healthy work-life balance.
Key points discussed in this episode include:
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Powerful tools for staffing and recruiting with diverse viewpoints from multiple sources
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The role of AI tools in screening candidates and answering basic questions, while emphasizing the irreplaceable value of human interaction in executive talent recruitment
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Speculation about the future of AI
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The importance of addressing bias, transparency, and security when integrating AI systems into recruitment processes
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Key considerations when choosing AI tools, including compatibility, reputation, customer support, and impact on candidate experience
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Examples of using Chat GPT for sourcing, ranking strategies, writing persuasive emails, and generating interview questions
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The need for human verification and cautions against over-reliance on AI tools without human oversight
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The potential impact of AI tools on compensation and workload, calling for necessary conversations and considerations in this regard.
Overall, this episode provides valuable insights into the benefits and challenges associated with AI tools in recruitment, fostering a discussion on the future of AI in the workplace and the importance of maintaining a balance between technology and human interaction.
To see more of Jim's work, check out:
- The Recruiting Radar is a weekly newsletter of business leads for people in the business of recruiting.
- The Recruiting Life is a whimsical view of the world of work that aspires to educate and entertain.
- The JimStroud Podcast - This show explores the discoveries and trends forming the future of our lives. Brain to brain communication, robot bosses, microchip implants for workers and immortality as an employee benefit are all happening now! If you want to know what’s next, subscribe to this podcast.
- The Jim Stroud Show - The Jim Stroud Show is a YouTube series about the future of work, life and everything in between.
- JimStroud.com - If you want one place to keep up with all Jim does, this is it. Subscribe now. Subscribe often.
On this episode of The Full Desk Experience, host Kortney Harmon explores the crucial role of making informed decisions based on insights to drive business success. With a focus on eliminating shadow processes and embracing technology, this episode guides staffing and recruiting firms on how to unlock untapped potential and maximize operational efficiencies.
Kortney emphasizes the need to bridge the gap between vision and reality, advocating for a fully integrated approach to empower decision making at all levels. The episode delves into the challenges posed by outdated processes and disconnected tools, stressing the importance of questioning why shadow processes exist and implementing cohesive systems.
Listeners are encouraged to evaluate their processes and technology stack, identifying gaps and investing in solutions that facilitate seamless integrations and automation. Tune in to learn how to redefine operations in an ever-evolving industry and achieve a new era of success.
On this episode of The Full Desk Experience, host Kortney Harmon discusses the impact of AI in the staffing and recruiting industry. She focuses on Chat GPT, which can be used to automate tasks, enhance data-driven decision making, and streamline processes like candidate sourcing and screening.
While acknowledging the value of Chat GPT, Kortney emphasizes that its use should not replace human judgment, emotional intelligence, or other essential skills in the hiring process. The importance of continuous learning and upscaling is also highlighted.
Download the eBook here.
On this episode of The Full Desk Experience, we learn about the three key audiences that staffing and recruiting organizations must serve for sustained success: clients, candidates, and internal employees. Kortney Harmon emphasizes the importance of investing in and acknowledging the value of internal employees as the third audience, highlighting their role in finding and convincing candidates to work with the company. By empowering employees with training, development opportunities, and recognition, organizations can cultivate a motivated, engaged, and successful workforce. Join us for a quick-hit episode filled with inspiration and food for thought for talent businesses.
In this episode, Kortney Harmon joins Rob Mann and Lauren Jones on the You Own the Experience podcast.
In this week's episode, LJ and Rob welcome Kortney Harmon of Crelate to the podcast.
The trio discusses continuing this month's conversation on building a platform from the training & development lens.
Kortney's quote can best sum up the conversation:
"As a staffing and recruiting industry principal, I've seen firsthand the impact of investing in technology and training. It's not just about attracting and retaining top talent; it's about creating a positive work environment and achieving better outcomes."
The training trio also talks about:
🚨The danger of shadow processes in your team's workflows
🎉Honoring everyone's learning style when thinking about training and development
💡The importance of road mapping your tech stack & your people's career paths in your organization
On this episode of The Full Desk Experience, Kortney Harmon from Crelate discusses the pressing need for personalized upskilling and reskilling approaches to address the skill gap and potential unemployment crises faced by millions of students worldwide. In light of the release of the 2023 Future Jobs Report by the World Economic Forum, Kortney emphasizes the need for a radical shift in upskilling methodology towards faster and more personalized approaches, which should be a lifelong learning process. She also highlights the role of staffing and recruiting organizations in identifying skills, sourcing talent, and supporting upskilling, as well as the importance of collaboration with education to align curriculum frameworks with the evolving needs of the job market. The episode concludes by emphasizing the need for adapting, changing, and acquiring new skills to ensure long-term career success in the future.
Key Topics: [00:01:12] "44% of Workforce Must Reskill by 2027"
[00:03:49] "Upscaling Strategies for Evolving Skill Requirements"
[00:06:57] "Prioritizing Upskilling in Evolving Job Market"
On this episode of The Full Desk Experience, host Kortney Harmon interviews Christy Harst, a successful voiceover actor and public speaker, discussing gender disparity in executive leadership, the challenges women face in out-of-balance work environments, and ways women can prioritize their health and find support. They touch on various wellness resources available for women while also exploring how certain conditions and stress points can lead to detrimental physical effects. They also highlight the importance of finding a good work-life balance and seeking outside counsel and professional development to sharpen skills and improve job prospects. Finally, they talk about the cultural impact of the pandemic and how companies need to appreciate and prioritize women's needs and values to grow stronger cultures of leadership. This episode is part of the show's Industry Spotlight series, which features change-makers and thought leaders in staffing and recruiting across various industries.
In this episode, you'll learn:
- The importance of having a communicated and written new-client sales process for your teams
- Where your teams might be falling short in this process
- An immediately actionable multi-channel touch plan strategy your sales team can use to gain new clients
- How technology can come alongside your teams in this process
- Using social media in new and unique ways to engage with contacts
- Ask Me Anything session
To download the Multi-Channel Touch Plan Strategy eBook referenced in the whow, please visit: https://join.crelate.com/multi-channel-touch-plan-strategy-ebook-fde
Main Topics
- Why Key Accounts matter for your business and revenue
- 5 strategies to develop and nurture Key Accounts
- The common mistakes to avoid with Key Accounts
Additional Resources
- Stats on Key Accounts: https://blog.hubspot.com/sales/key-account-management
Listen, rate, and subscribe!
In this "Ask Me Anything" only episode, you'll learn:
- How to stand out to attract the top talent
- Learning and development tips for your team
- Employee retention in today's market
- Avoiding no shows
- AI, Automations, and the importance of the human element in staffing and recruiting
If you enjoyed this episode, please subscribe and rate! To submit your questions for the next Mail Bag episode, please email us at fulldesk@crelate.com.
Artificial Intelligence for talent businesses is a hot trend right now. But, what is behind this buzzword, and what does it actually mean? In this episode of The Full Desk Experience, Kortney Harmon unpacks AI with Chris Hesson, Manager of Professional Service at Crelate. Listen in to learn about how AI might not be the silver bullet after all.
Main Topics:
- AI vs Automation – the differences between artificial intelligence and automated sequences
- How AI and Automations can augment processes and help (not replace) your teams
- The failures and future of AI in recruiting and staffing
- AMA – 34:00
Businesses in the talent industry have been booming the past few years. The Great Resignation meant that finding talent was easy, as many left their jobs before even having anything lined up. This, in turn, made jobs to fill aplenty, and the combination has made for a very busy 24 months. Engaging with passive candidates probably hasn’t been at the forefront of your recruiting team’s minds.
In this podcast, you’ll learn:
The top 5 reasons your sales team isn’t successful using passive talent as a sales strategy
How to use your Most Placeable Candidate (MPC) to show your value
How to teach your sales team to effectively close the call
As the economy changes, passive talent strategy is becoming increasingly important. This strategy can be used more than just for filling your talent pool. Using passive talent as a sales tool will also help increase your value, and your revenue.
Do you have the talent in your pipeline today that adds value to your business and clients beyond what they can find themselves? In this episode, Kortney talks about the common mistakes you and your team might be making with passive talent and gives you several recommendations of how to turn that talent into pipeline.
- 3:35 - Passive vs Active Talent
- 11:32 - Going beyond social media to find passive talent
- 14:27 - Top 10 things you're getting wrong when recruiting passive talent
- 27:36 - Ask Me Anything
In this episode of The Full Desk Experience, Kortney Harmon speaks with Chriss Hesson, Senior Product Consultant in Crelate’s Professional Services Department about how to proactively switch gears in a shifting market or possible recession. From looking at the metrics to evaluating your solutions, Kortney and Chris give you actionable takeaways to ensure success through a downward market trend.
- 1:15 – Chris Hesson introduction and background
- 3:42 – Are we in a recession and what does that mean for your business?
- 7:30 – Marketing both sides of the desk proactively
- 10:25 – Looking at numbers and metrics to diagnose any issues
- 13:20 – Don’t get stuck in your solution
- 15:47 – Do you own your process and provide training on it?
- 18:30 – Proactive solutions to move you through a shifting market successfully
- 25:19 – New approaches and solutions
- 31:21 – MPC’ing isn’t dead
- 36:55 – Ask Me Anything
If you enjoyed this episode, please leave a rating and subscribe to the show!
Show notes/Timestamped Sections:
- 2:02 - What is quiet quitting?
- 4:25 - The 4 main causes of quiet quitting
- 10:06 - How leaders can address quiet quitting
- 18:07 - Ways to show employee appreciation
- 23:00 - Setting up career paths for your employees
- 28:07 - Ask Me Anything
Kortney Harmon highlights how training may not be the root cause of errors or poor performance in your office. By first taking a look at the preferred, written, and outlined processes for your office, you can take a holistic approach to your training program.
Episode highlights:
5:04 - Setting your team up for success
10:00 - Begin your process with the foundational building blocks
15:56 - Methodology and technology
23:38 - Ask me anything
Listen at Spotify, Google Podcasts, Amazon Music, Audible or wherever you listen to podcasts.
The Full Desk Experience is a bi-weekly live events series turned podcast hosted by Kortney Harmon, Staffing and Recruiting Industry Principal at Crelate. From strategy to tactics, The Full Desk Experience is your opportunity for live Q&A with a deeply knowledgeable staffing & recruiting consultant, to hear what the most successful firms are getting right, and to walk away with actionable guidance to drive the success of your business.
The Full Desk Experience is a bi-weekly live events series turned podcast hosted by Kortney Harmon, Staffing and Recruiting Industry Principal at Crelate. From strategy to tactics, The Full Desk Experience is your opportunity for live Q&A with a deeply knowledgeable staffing & recruiting consultant, to hear what the most successful firms are getting right, and to walk away with actionable guidance to drive the success of your business.