BOXcast by Pitney Bowes: Recent Episodes
Pitney Bowes
The pandemic has changed everything…and also ecommerce logistics. This is a series of unscripted conversations with ecommerce pros on what makes for the (New) Best Order Experience. We pull in the latest market research, share stories of brands from behind the front lines, and make some predictions about what’s in store (or, more likely, online) for the future.
This is BOXcast: a conversation about current events, culture, and ecommerce logistics. By Pitney Bowes.
In part two of our blast-from-the-past holiday peak recap, Vijay, Jon and Lindsey share strategies to help improve forecasting accuracy, best practices for delay notifications and simple fixes to prevent unnecessarily delayed packages in the upcoming peak season. Also a story about why Sam’s parents’ cat is eating like il capo amid supply chain challenges.
With peak season around the corner, we roll back the tape on 2021 peak for lessons shippers can apply this year. In part one, Vijay, Sam and Lindsey recap the good, the bad and the ugly—namely, difficulty forecasting (brought on by supply & demand uncertainty), multicarrier strategies and disruptions showing up in the most unlikely places. We discuss why products sold online will likely need to be designed smaller and the catalog’s continued relevance (but sometimes not in a good way).
We cover the most effective ways retailers can use sustainability incentives to reduce return rates, how much consumers are willing to pay to offset the carbon footprint of their online orders and steps we’ve taken here at Pitney Bowes to take care of the planet. Also, Jon’s daughter pours cold water on his dream car (in the name of environment).
Host:
Vijay Ramachandran, VP Go-To-Market Enablement and Experience
In this episode:
Jon Kapplow, SVP Marketing & Communications
Michael McComb, SVP Sales North America
Sylvain Combet, Director - Sustainability and EHS
This month on BOXcast, we delve into the challenges the great dispersion has presented retailers with distribution and delivery, BOXpoll stats on the kinds of sustainability efforts that resonate best with consumers while shopping online and some of our favorite earth-friendly initiatives we’ve seen from our clients.
Host: Vijay Ramachandran, VP Go-To-Market Enablement and Experience
In this episode: Jon Kapplow, SVP Marketing & Communications Michael McComb, SVP Sales North America Sylvain Combet, Director, Sustainability and EHS
In part two of our mystery shopping episode, Vijay, Susan and Cody share retailer success stories that set the bar for rolling with supply chain challenges, an unboxing of all the packages you heard delivered during part one and their worst returns experiences.
If you haven’t already, check out part one of our conversation where we dive into our crowdsourced secret shopping program and some recent order and tracking experiences.
Host: Vijay Ramachandran, VP Go-To-Market Enablement and Experience
In this episode: Cody Callaghan, Demand Generation Susan Mitchell, Sales
We love shopping online. Our crowdsourced mystery shopping program, BOXscore, has amassed analysis on over 3,500 online brands using shopping data submitted by Pitney Bowes employees. In part one of our BOXscore deep dive, Vijay talks to two of our most prolific shoppers, Susan and Cody, to pull back the curtain on our order experience benchmarking methodology and share highlights from their own purchases, along with insights from our BOXpoll consumer data. We cover changing expectations, nonsensical shipping pricing, and why updated EDDs are the heroes of supply chain disruption.
Check out part two of the episode, where we ask whether thinking of returns and tracking as “post-purchase” may be holding retailers back from happier customers.
Host: Vijay Ramachandran, VP Go-To-Market Enablement and Experience In this episode: Cody Callaghan, Demand Generation Susan Mitchell, Sales
In part two of our holiday peak recap, Vijay, Jon and Lindsey share strategies to help improve forecasting accuracy, best practices for delay notifications, and simple fixes to prevent unnecessarily delayed packages. Also a story about why Sam’s parents’ cat is eating like il capo amid supply chain challenges.
Host:
Vijay Ramachandran, VP Marketing Strategy + Planning
In this episode:
Sam Coiro, SVP Client Engagement
Lindsey Millikan, VP, Client Engagement
In part one of our holiday peak recap, Vijay, Sam and Lindsey recap the good, the bad and the ugly—namely, difficulty forecasting (brought on by supply & demand uncertainty), new multicarrier strategies and disruptions showing up in the most unlikely places. We discuss why products sold online will likely need to be designed smaller and the catalog’s continued relevance (but sometimes not in a good way).
Host:
Vijay Ramachandran, VP Marketing Strategy + Planning
In this episode:
Sam Coiro, SVP Client Engagement
Lindsey Millikan, VP, Client Engagement
Vijay, Jon and Sam share the online brands and order experiences they’ve been most excited about shopping recently, including: cereal that has no business being good for you, healthy wireless earbuds and ordering delivery for Bostonian Boston Cream Pies and Miamian Cuban sandwiches. We close with a heartwarming story about DNA. Brands mentioned: • Magic Spoon • Cutting Edge Firewood • BambuWerx • Loop Earplugs • Goldbelly • 23 and Me
Stacy shares her more-than-a-decade of expertise on international ecommerce and how much of the industry has continued to learn and evolve over that time. Vijay and Stacy walk through the new Cross-Border Maturity Model at Pitney Bowes, discussing the mindsets and challenges retailers experience at each stage of international growth.
Stacy shares her expertise on international ecommerce, including market trends and new regulations. Vijay, Jon and Sam weigh in on Brexit’s implications for retailers and new strategies for retailers to combat supply chain issues so customers can get everything on their wish lists—even smoked salmon.
Host: Vijay Ramachandran, VP Marketing Strategy + Planning
In this episode: Stacy Schaefer, Director, Global Presales Solution Consulting Jon Kapplow, SVP Marketing + Communications Sam Coiro, SVP Client Engagement
Vijay, Jon and Sam discuss what vaccine distribution will mean for ecommerce, how fast is fast, what Canadians are keeping in their socks…and what they really think about US brands (while they’re not thinking about the plaza).
In the conversation: Vijay Ramachandran, VP Marketing Strategy + Planning
Jon Kapplow, SVP Marketing + Communications
Sam Coiro, SVP Client Engagement
Host: Vijay Ramachandran, VP Marketing Strategy + Planning Pitney Bowes Global eCommerce