Hotel Moment: Recent Episodes
Jennifer Suski and Rey Rodriguez
The Hotel Moment podcast features insights and interviews with top players in the hospitality industry - across hotels and casinos.
In this episode of Hotel Moment, host Karen Stephens is joined by Bree Brostko, Chief Operating Officer and Head of Brand Strategy at Retro Hospitality. Retro is a boutique hospitality management firm with a focus on adaptive reuse properties, and Bree highlights the Hotel Fauna project in Bedford as a prime example of this. She also shares how Retro Hospitality uses email marketing and local partnerships to enhance the guest experience.
Together, they discuss:* Bree’s experience in the industry and how travel memories have influenced her perspective on building hotel brands. * A memorable travel experience at the Grand Hotel on Mackinac Island and how the hotel created a unique closing weekend event for guests. * How Retro Hospitality leverages email marketing as one of their most effective communication tools, ensuring guests are engaged and excited about their upcoming stay. * And how they also prioritize local and community partnerships to enhance the guest experience and showcase the unique offerings of each property. * And more!
This podcast provides valuable insights into Bree's experience, Retro Hospitality's approach, and the importance of marketing and financial understanding in driving success.If you enjoyed this episode, subscribe, rate, and review it on Apple Podcasts and Spotify. Instructions on how to do this are here.
Chapters:00:00 - Intro03:16 - Memorable travel experiences07:34 - Retro Hospitality and its boutique focus08:22 - Understanding adaptive reuse10:30 - Case study: Hotel Fauna12:53 - Marketing strategies for boutique hotels14:03 - Digital touchpoints and communication16:00 - Local partnerships and community engagement19:24 - Enhancing the guest experience pre-arrival23:09 - The future of boutique hotelsHotel Moment Podcast is handcrafted by our friends over at: fame.so
Previous guests incude: Lori Kiel of The Kessler Collection, Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Caryl Helsel CEOI of Dragonfly Strategists, Jason Pirock of Springboard Hospitality and many more.
Check out the three most downloaded episodes:
- Build intelligent operations and let data drive direct bookings | with Patrick Norton
- Modern and focused commercial strategy — what does it look like? | with Lori Kiel
- Approachable luxury without losing touch with guests | with Shawn Jereb
Karen Stephens sits down with Renee Murrieta in the latest episode of Hotel Moment. Renee is Founder of Show.Tell., a boutique, London-based hospitality marketing agency. Together, they discuss: * How you can use data from one property to cross-sell and promote other properties in your collection * Efficient methods for personalizing campaigns for every segment of your customer base * The importance of collating the data from all of your marketing channels to instruct your strategic decisions * And more!
Discover the importance of personalization for driving effective campaigns and the KPIs that matter across all of your digital channels.Don't miss this opportunity to uplevel your marketing strategy!If you enjoyed this episode, subscribe, rate, and review it on Apple Podcasts and Spotify. Instructions on how to do this are here.
Chapters:00:00 - Intro02:43 - Renee and Karen’s history03:54 - Resilience and grit05:37 - Using data across properties09:03 - Personalization for hotels13:14 - About Show.Tell.15:45 - Reporting data from channel to channel21:23 - Shopping Cart Abandonment tools23:41 - Effectively using guest data25:40 - Sparks of innovation28:26 - OutroHotel Moment Podcast is handcrafted by our friends over at: fame.so
Previous guests incude: Lori Kiel of The Kessler Collection, Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Caryl Helsel CEOI of Dragonfly Strategists, Jason Pirock of Springboard Hospitality and many more.
Check out the three most downloaded episodes:
- Build intelligent operations and let data drive direct bookings | with Patrick Norton
- Modern and focused commercial strategy — what does it look like? | with Lori Kiel
- Approachable luxury without losing touch with guests | with Shawn Jereb
In this special episode of Hotel Moment, Karen Stephens, Chief Marketing Officer of Revinate, takes a unique approach by introducing herself and providing an in-depth history of the podcast and its evolution. The episode offers a retrospective view of how Hotel Moment began during the uncertain times of the COVID-19 pandemic as a platform for hoteliers to share stories and insights. Originally launched by Go Moment, the podcast was later integrated into Revinate's portfolio following the acquisition of Go Moment in 2021.Karen shares her journey with Revinate, highlighting her roles from Chief Revenue Officer to her current position as Chief Marketing Officer, and also takes a look back at some episodes gone by.With a new look and feel, the podcast explores technology, commercial strategy, and budgeting in the hospitality industry. Don't miss out on this informative and engaging podcast, and reach out to be a guest.Connect with Karen here:* LinkedIn * Revinate
Episode Links:Jennifer Hill: Jennifer is the VP of Commercial Strategy at Kalibri LabsJoe Pettigrew: Joe is the Chief Commercial Officer at EOS HospitalityJC Thomson: JC is the Founder and CEO of PursuanceJonathan Capps: Jonathan is the Chief Revenue Officer at Charlestowne HotelsHotel Moment Podcast is handcrafted by our friends over at: fame.so
Previous guests incude: Lori Kiel of The Kessler Collection, Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Caryl Helsel CEOI of Dragonfly Strategists, Jason Pirock of Springboard Hospitality and many more.
Check out the three most downloaded episodes:
- Build intelligent operations and let data drive direct bookings | with Patrick Norton
- Modern and focused commercial strategy — what does it look like? | with Lori Kiel
- Approachable luxury without losing touch with guests | with Shawn Jereb
Karen Stephens sits down with Carlo Del Mistro in the latest episode of Hotel Moment. Carlo is the Chief Digital Officer at Ennismore, a leading hotel management company in London.
Together, they discuss: * Ennismore’s groundbreaking membership program, Dis-loyalty, which offers exclusive discounts on hotels and restaurants within their portfolio. * The importance of data collection and leveraging technology in Ennismore’s strategy * Building a single customer view to understand guest spending and travel habits. * Ennismore’s openness to partnering with independent hotels that align with their brand and are interested in joining the dis-loyalty program. * And more!
Learn how Carlo and Ennismore leverage data and technology to personalize guest experiences and capture valuable insights. Find out why their unique approach to loyalty is attracting frequent travelers and how they are expanding their program to include independent hotels. Don't miss this insightful episode on the future of loyalty in the hospitality industry.If you enjoyed this episode, subscribe, rate, and review it on Apple Podcasts and Spotify. Instructions on how to do this are here.Hotel Moment Podcast is handcrafted by our friends over at: fame.so
Previous guests incude: Lori Kiel of The Kessler Collection, Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Caryl Helsel CEOI of Dragonfly Strategists, Jason Pirock of Springboard Hospitality and many more.
Check out the three most downloaded episodes:
- Build intelligent operations and let data drive direct bookings | with Patrick Norton
- Modern and focused commercial strategy — what does it look like? | with Lori Kiel
- Approachable luxury without losing touch with guests | with Shawn Jereb
In this episode of Hotel Moment, Karen Stephens speaks with Joe Pettigrew, the Chief Commercial Officer at EOS Hospitality.
Together, they discuss: * The importance of a strong commercial strategy and how it impacts the hospitality industry. Joe explains that a clear and simple vision is crucial for aligning all departments towards a common goal. * The value of focusing on NOI as the ultimate measure of success rather than getting caught up in metrics like direct booking percentage or social media followers. * How OTAs can be valuable partners, especially when used strategically to fill last-minute rooms or target specific customer segments. * And more!
Joe is a seasoned commercial leader in the hospitality industry with expertise in brand management, asset management, and revenue maximization. EOS Hospitality is a company that manages many unique and independent properties, which is what attracted Joe to join the team.
If you enjoyed this episode, subscribe, rate, and review it on Apple Podcasts and Spotify. Instructions on how to do this are here.Connect with Joe Pettigrew here:* LinkedIn * EOS Hospitality
Connect with Karen here:* LinkedIn * Revinate
Hotel Moment Podcast is handcrafted by our friends over at: fame.so
Previous guests incude: Lori Kiel of The Kessler Collection, Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Caryl Helsel CEOI of Dragonfly Strategists, Jason Pirock of Springboard Hospitality and many more.
Check out the three most downloaded episodes:
- Build intelligent operations and let data drive direct bookings | with Patrick Norton
- Modern and focused commercial strategy — what does it look like? | with Lori Kiel
- Approachable luxury without losing touch with guests | with Shawn Jereb
In this episode of Hotel Moment, Karen Stephens interviews JC Thompson, the Founder and CEO of Pursuance.
Together, they discuss: * The importance of personal relationships in the luxury hospitality industry and why AI can’t replace the real human connections that guests are looking for. * How and why Pursuance focuses on deep-diving with a specific smaller sub-set of customers rather than spreading themselves more widely * Why sharing personal stories and experiences is a more effective method of coaching than offering advice
JC is an expert in scaling businesses, having led operations strategy for three separate organizations which doubled revenue in a single year. He currently serves as the Founder and CEO of Pursuance, where he and his team uncover the potential of individuals and organizations. They design and implement guest journeys, lead revenue optimization initiatives, and coach leaders of the world’s best operators in the luxury services & goods industries.
If you enjoyed this episode, subscribe, rate, and review it on Apple Podcasts, Spotify, and Google Podcasts, instructions on how to do this are here.Connect with JC Thompson here:* LinkedIn * Pursuance
Connect with Karen here:* LinkedIn * Revinate
Hotel Moment Podcast is handcrafted by our friends over at: fame.so
Previous guests incude: Lori Kiel of The Kessler Collection, Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Caryl Helsel CEOI of Dragonfly Strategists, Jason Pirock of Springboard Hospitality and many more.
Check out the three most downloaded episodes:
- Build intelligent operations and let data drive direct bookings | with Patrick Norton
- Modern and focused commercial strategy — what does it look like? | with Lori Kiel
- Approachable luxury without losing touch with guests | with Shawn Jereb
In this episode of Hotel Moment, host Karen Stephens is joined by Nick Cavanaugh, Founder and CEO of Sensible Weather. Together, they discuss: * Automated reimbursement for bad weather affecting travel plans * Use of advanced technology for weather prediction and customer reimbursement * Integration with booking platforms and hotel partners * And more!
Nick Cavanaugh is a visionary leader at the forefront of climate finance and technology. With a background spanning climate science, data analytics, and finance, Nick brings a wealth of expertise to his role as Founder and CEO of Sensible Weather, a weather intelligence platform that uses advances in weather data, technology, and analytics to bring greater predictability and confidence to how consumers experience the world around them. His multidisciplinary background and passion for leveraging technology to address real-world challenges have propelled him to innovate in the hospitality industry and beyond.Their conversation also covers the impact of COVID on travel trends, highlighting the rise in glamping and longer-term bookings. They discuss consumers' readiness to pay a small fee for a weather guarantee, the use of weather data for pre-arrival communication, and offering credits for reimbursement within hotels. Nick emphasizes the importance of taking risks and seizing opportunities early in one's career. This is a remarkable episode you don't want to miss!If you enjoyed this episode, subscribe, rate, and review it on Apple Podcasts, Spotify, and Google Podcasts, instructions on how to do this are here.Connect with Nick Cavanaugh here:* LinkedIn * Sensible Weather
Connect with Karen here:* LinkedIn * Revinate
Hotel Moment Podcast is handcrafted by our friends over at: fame.so
Previous guests incude: Lori Kiel of The Kessler Collection, Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Caryl Helsel CEOI of Dragonfly Strategists, Jason Pirock of Springboard Hospitality and many more.
Check out the three most downloaded episodes:
- Build intelligent operations and let data drive direct bookings | with Patrick Norton
- Modern and focused commercial strategy — what does it look like? | with Lori Kiel
- Approachable luxury without losing touch with guests | with Shawn Jereb
In this episode of Hotel Moment, Karen Stephens interviews Jennifer Hill, the VP of Commercial Strategy at Kalibri Labs. Together they cover:
- Differentiating Commercial Strategy from Revenue Management - Commercial strategy is the integration of revenue, sales, marketing, e-commerce, digital, distribution, operations, and finance.
- Importance of Net Operating Income (NOI) in Commercial Strategy - Jennifer explains the significance of NOI as the profit left after expenses, emphasizing its direct impact on asset value and the need to understand the market demand for effective decision-making.
- Considering Profitability and Asset Value Alongside Revenue - Karen and Jennifer stress the importance of focusing on profitability and asset value in addition to top-line revenue to drive success in the hospitality industry.
- Overview of Demystifying the Digital Market: A Guide to Commercial Strategy
- And much more!
Prior to joining Kalibri Labs, Jennifer worked with several third-party management companies and has experience in operations and revenue strategy at branded and independent hotels in major markets. Jennifer has been an advisory board member for the Washington DC chapter of HSMAI since 2015 and served for four years on HSMAI’s Revenue Optimization Advisory Board and as co-chair for its annual Revenue Optimization Conference (ROC). Jennifer is the winner of HSMAI’s Revenue Optimization Professional of the Year and Top 25 Minds in Sales, Marketing, and Revenue Optimization awards, and is a frequent speaker at ROC and other industry conferences, where she shares her knowledge and experiences, inspiring others to pursue careers in hospitality.Download, “Demystifying the Digital Market & Guide to Commercial Strategy” at Kalibri Labs CertificationConnect with Jennifer Hill here: * Jennifer Hill on LinkedIn * Kalibri Labs Website
Connect with Karen here:* LinkedIn * Revinate
Hotel Moment Podcast is handcrafted by our friends over at: fame.so
Previous guests incude: Lori Kiel of The Kessler Collection, Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Caryl Helsel CEOI of Dragonfly Strategists, Jason Pirock of Springboard Hospitality and many more.
Check out the three most downloaded episodes:
- Build intelligent operations and let data drive direct bookings | with Patrick Norton
- Modern and focused commercial strategy — what does it look like? | with Lori Kiel
- Approachable luxury without losing touch with guests | with Shawn Jereb
In this episode of Hotel Moment, Karen Stephens interviews Kathleen Cullen, the Executive Vice President at PTG Consulting. Together they cover: * The benefits of shifting marketing dollars from third-party bookings to direct booking strategies by investing in digital marketing and leveraging your customer database * Why hotels should collect and analyze data to understand customer feedback to enhance the guest experience * Why the revenue professionals, sales team, marketing team, and front desk team must collaborate * And much more!
Kathleen is a hotel guru with over thirty years of experience helping a wide range of players in the hospitality industry create and deliver unique experiences. She aims to provide strategic leadership to build and nurture a diverse team of experts, while continuing to work closely with clients on the frontlines.
Connect with Kathleen Cullen here:* LinkedIn
* PTG Consulting
Connect with Karen here:* LinkedIn * Revinate
Hotel Moment Podcast is handcrafted by our friends over at: fame.so
Previous guests incude: Lori Kiel of The Kessler Collection, Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Caryl Helsel CEOI of Dragonfly Strategists, Jason Pirock of Springboard Hospitality and many more.
Check out the three most downloaded episodes:
- Build intelligent operations and let data drive direct bookings | with Patrick Norton
- Modern and focused commercial strategy — what does it look like? | with Lori Kiel
- Approachable luxury without losing touch with guests | with Shawn Jereb
In this episode of Hotel Moment, host Karen Stephens is joined by Aaron Miller, Vice President of CRM & Digital at Highgate. Together, they explore: * The ongoing dialogue between professionals in the marketing space and why conferences like NAVIGATE are so important * How starting his career in operations at The Venetian prepared Miller to tackle all of the challenges his later career would throw at him * The expansion of Highgate’s international portfolio and how first-party data can still be a useful tool across unaffiliated independent hotels
If you enjoyed this episode, subscribe, rate, and review it on Apple Podcasts, Spotify, and Google Podcasts, instructions on how to do this are here.Connect with Aaron Miller here:* LinkedIn * Highgate
Connect with Karen here:* LinkedIn * Revinate
Hotel Moment Podcast is handcrafted by our friends over at: fame.so
Previous guests incude: Lori Kiel of The Kessler Collection, Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Caryl Helsel CEOI of Dragonfly Strategists, Jason Pirock of Springboard Hospitality and many more.
Check out the three most downloaded episodes:
- Build intelligent operations and let data drive direct bookings | with Patrick Norton
- Modern and focused commercial strategy — what does it look like? | with Lori Kiel
- Approachable luxury without losing touch with guests | with Shawn Jereb
In this episode of Hotel Moment, host Karen Stephens is joined by Evan Crawford, Vice President of Marketing at Pyramid Global Hospitality. Together, they cover: * How to retain the strengths of independent properties while bringing them under the Pyramid marketing umbrella * Why lowering the bar of engagement is crucial for gathering useful first-party data * Practical examples of how to follow potential new customers to where they are rather than waiting for them to come to you
Evan Crawford is a strategic hotel marketer and thinker who's gathered an immense portfolio of experience in brand development across ten years with Pyramid Hospitality. If you enjoyed this episode, subscribe, rate, and review it on Apple Podcasts, Spotify, and Google Podcasts, instructions on how to do this are here.Connect with Evan Crawford here:* LinkedIn * Pyramid Global
Connect with Karen here:* LinkedIn * Revinate
Hotel Moment Podcast is handcrafted by our friends over at: fame.so
Previous guests incude: Lori Kiel of The Kessler Collection, Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Caryl Helsel CEOI of Dragonfly Strategists, Jason Pirock of Springboard Hospitality and many more.
Check out the three most downloaded episodes:
- Build intelligent operations and let data drive direct bookings | with Patrick Norton
- Modern and focused commercial strategy — what does it look like? | with Lori Kiel
- Approachable luxury without losing touch with guests | with Shawn Jereb
In this webinar, we hear from Alise Deeb, Chief Revenue Officer at Dragonfly Strategists, Jim Mangan, a Solutions Engineer at Revinate and Melissa McMullin, Product Marketing Manager at Revinate. As they look ahead to the summer 2024 holiday season they discuss: * Some key summer trends that hoteliers ought to be aware of * The importance of capturing the attention and interest of those who call, but perhaps do not immediately book * Which macro-economic factors need to be kept in mind when reacting (and taking care not to over-react) to emerging situations this summer * How important your reservations team is, and how you can best go about supporting them
Listen in to benefit from the hosts’ insights into the projected growth in the US hotel industry for 2024, as they highlight factors such as the expanding economy, positive GDP growth, and increased demand for corporate transient and group travel. As they make clear, many highly specific factors will contribute to the outcome of the summer for hoteliers and holidaymakers. Still, the best thing you can do is take proactive measures and ensure you are prepared for the ups and downs that inevitably emerge as the season progresses.If you enjoyed this episode, subscribe, rate, and review it on Apple Podcasts, Spotify, and Google Podcasts, instructions on how to do this are here.Connect with Melissa McMullin here:* LinkedIn * Revinate
Connect with Alise Deeb here:* LinkedIn * Dragonfly Strategists
Connect with Jim Mangan here:* Revinate
Hotel Moment Podcast is handcrafted by our friends over at: fame.so
Previous guests incude: Lori Kiel of The Kessler Collection, Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Caryl Helsel CEOI of Dragonfly Strategists, Jason Pirock of Springboard Hospitality and many more.
Check out the three most downloaded episodes:
- Build intelligent operations and let data drive direct bookings | with Patrick Norton
- Modern and focused commercial strategy — what does it look like? | with Lori Kiel
- Approachable luxury without losing touch with guests | with Shawn Jereb
In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, is joined by Marc Heyneker — Co-Founder and former CEO of Revinate, now Chairman of the board. Heyneker takes us back in time to share what technology was available for hoteliers in the early 2000s and why he felt compelled to fill the gaps in the hospitality industry. He also describes what it was like leading a global tech company through a global health crisis and how it ended up strengthening Revinate’s core mission to serve hoteliers. Listen in to learn more about how Revinate evolved over time, how data has always been at the heart of the company, as well as Marc’s special connection with Revinate’s new CEO, Bryson Koehler. If you enjoyed this episode, subscribe, rate, and review it on Apple Podcasts, Spotify, and Google Podcasts, instructions on how to do this are here.Connect with Marc Heyneker here:* LinkedIn * Revinate
Connect with Karen here:* LinkedIn * Revinate
Hotel Moment Podcast is handcrafted by our friends over at: fame.so
Previous guests incude: Lori Kiel of The Kessler Collection, Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Caryl Helsel CEOI of Dragonfly Strategists, Jason Pirock of Springboard Hospitality and many more.
Check out the three most downloaded episodes:
- Build intelligent operations and let data drive direct bookings | with Patrick Norton
- Modern and focused commercial strategy — what does it look like? | with Lori Kiel
- Approachable luxury without losing touch with guests | with Shawn Jereb
In this episode of Hotel Moment, host Karen Stephens is joined by Revinate’s new CEO Bryson Koehler. Together, they discuss: * Bryson’s history with hospitality and Revinate * How hospitality is transitioning into the age of data and AI * Revinate’s under-the-hood technology offerings * And more!
With twenty years of experience in technology, including ten years at IHG, Bryson is poised to lead Revinate into its next chapter as the new CEO. He most recently served as Executive Vice President and Chief Product, Data, Analytics, and Technology Officer at Equifax and is a Board Member of Anywhere Real Estate. We are thrilled to have him join the company and the podcast. If you enjoyed this episode, subscribe, rate, and review it on Apple Podcasts, Spotify, and Google Podcasts, instructions on how to do this are here.Connect with Bryson Koehler here:* LinkedIn * Revinate
Connect with Karen here:* LinkedIn * Revinate
Hotel Moment Podcast is handcrafted by our friends over at: fame.so
Previous guests incude: Lori Kiel of The Kessler Collection, Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Caryl Helsel CEOI of Dragonfly Strategists, Jason Pirock of Springboard Hospitality and many more.
Check out the three most downloaded episodes:
- Build intelligent operations and let data drive direct bookings | with Patrick Norton
- Modern and focused commercial strategy — what does it look like? | with Lori Kiel
- Approachable luxury without losing touch with guests | with Shawn Jereb
In this episode of Hotel Moment, host and Revinate's CRO, Karen Stephens is joined by Greg Friedman, the CEO of Peachtree Group. Together, they discuss: * How investors build a portfolio of hotels * Their demand-driver-focused strategies * The recent change in interest rates * And more!
Greg has over twenty years of hospitality experience with an emphasis on deal structure and financing. His business, Peachtree Group, is an investment firm with a particular focus on hotel venues, which they go on to manage in-house via their hotel management business. Their management portfolio is worth $2.5 billion, so it’s safe to say he knows a thing or two about what makes a good investment opportunity! Their conversation also touches on how hotel owners can maximize their growth strategies to stay competitive in their market, and Greg provides some great actionable tips and takeaways. A pad and pen are recommended for this episode!If you enjoyed this episode, subscribe, rate, and review it on Apple Podcasts, Spotify, and Google Podcasts, instructions on how to do this are here.Connect with Greg Friedman here:* LinkedIn * Peachtree Group
Connect with Karen here:* LinkedIn * Revinate
Hotel Moment Podcast is handcrafted by our friends over at: fame.so
Previous guests incude: Lori Kiel of The Kessler Collection, Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Caryl Helsel CEOI of Dragonfly Strategists, Jason Pirock of Springboard Hospitality and many more.
Check out the three most downloaded episodes:
- Build intelligent operations and let data drive direct bookings | with Patrick Norton
- Modern and focused commercial strategy — what does it look like? | with Lori Kiel
- Approachable luxury without losing touch with guests | with Shawn Jereb
In this episode of Hotel Moment, host Karen Stephens is joined by Brian Murphy, the Group Customer Relationship Management Executive at Cliste Hospitality.Join them as they: * Talk about the history of Cliste Hospitality * Highlight the importance of adaptability * Discuss leveraging technologies, especially AI * And more!
Based in Killarney, Ireland, Brian Murphy is the Group Customer Relationship Management Executive at Cliste Hospitality, a team of specialists offering intelligent management to hotels, restaurants, bars & hospitality ventures in Ireland. Brian has extensive experience in various award-winning establishments, including the Muckross Park Hotel and Spa and Andaz London Liverpool Street. At Cliste, Brian transitioned from operations to CRM and email marketing, actively leveraging technology, especially AI, to enhance the guest experience.If you enjoyed this episode, make sure to subscribe, rate, and review it on Apple Podcasts, Spotify, and Google Podcasts, instructions on how to do this are here.Connect with Brian Murphy here:* LinkedIn * Cliste Hospitality
Connect with Karen here:* LinkedIn * Revinate
Hotel Moment Podcast is handcrafted by our friends over at: fame.so
Previous guests incude: Lori Kiel of The Kessler Collection, Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Caryl Helsel CEOI of Dragonfly Strategists, Jason Pirock of Springboard Hospitality and many more.
Check out the three most downloaded episodes:
- Build intelligent operations and let data drive direct bookings | with Patrick Norton
- Modern and focused commercial strategy — what does it look like? | with Lori Kiel
- Approachable luxury without losing touch with guests | with Shawn Jereb
In this episode of Hotel Moment, host Karen Stephens is joined by Ellis Connolly, Chief Revenue Officer at Laasie.Join them as they: * Explore curating loyalty programs * Highlight the importance of zero-party data * Discuss how to align sales and marketing for a solid commercial strategy * And more!
Based in Los Angeles, Ellis Connolly is the Chief Revenue Officer at Laasie, an AI loyalty platform for 2,100+ hotels, resorts, and vacation rentals. He further acts as Strategic Advisor for Hospitality Spotlight Recruiting, a top specialized recruiting firm for the lodging and travel technology industries, and Guest Lecturer at New York University’s Tisch Center of Hospitality.
If you enjoyed this episode, make sure to subscribe, rate, and review it on Apple Podcasts, Spotify, and Google Podcasts, instructions on how to do this are here.Hotel Moment Podcast is handcrafted by our friends over at: fame.so
Previous guests incude: Lori Kiel of The Kessler Collection, Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Caryl Helsel CEOI of Dragonfly Strategists, Jason Pirock of Springboard Hospitality and many more.
Check out the three most downloaded episodes:
- Build intelligent operations and let data drive direct bookings | with Patrick Norton
- Modern and focused commercial strategy — what does it look like? | with Lori Kiel
- Approachable luxury without losing touch with guests | with Shawn Jereb
In this episode of Hotel Moment, host Karen Stephens is joined by Andrew Ladd, the Vice President of Marketing at Noble Hotels. Join them as they: * Hear Andrew’s experience as a continuous learner * Explore Andrew’s approach to marketing and branding multiple hotels * Identify how consumer data can help personalize the guest experiences * Understand how consumer trends have changed since the COVID-19 pandemic * And more!
Andrew Ladd, based in Kirkland, Washington, has twenty years experience in hospitality, across venues and brands including RAR Hospitality, Whitney Peak Hotel, and Peppermill Resort Spa Casino. Today, he’s the Vice President of Marketing at Noble House Hotels and Resorts, after five and a half years of dedicated service. He’s a big believer in the power of continuous education and collaborative team efforts toward a shared goal.If you enjoyed this episode, make sure to subscribe, rate and review on Apple Podcasts, Spotify and Google Podcasts, instructions on how to do this are here.Hotel Moment Podcast is handcrafted by our friends over at: fame.so
Previous guests incude: Lori Kiel of The Kessler Collection, Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Caryl Helsel CEOI of Dragonfly Strategists, Jason Pirock of Springboard Hospitality and many more.
Check out the three most downloaded episodes:
- Build intelligent operations and let data drive direct bookings | with Patrick Norton
- Modern and focused commercial strategy — what does it look like? | with Lori Kiel
- Approachable luxury without losing touch with guests | with Shawn Jereb
In this episode of Hotel Moment, we head over to Revinate’s Darya Subotka and Dylan Cole as they host a webinar on the power of first-party data.Join them as they:* Explore exactly what first-party data is * Explain how to leverage first-party data to enhance marketing strategies * Share examples of successful customer campaigns any hotelier can learn from * And more!
Darya Subotka is Revinate’s Director of Customer Success, EMEA. Dylan Cole is Revinate’s Managing Director, EMEA. Both are based in Amsterdam and have previous experience across North America, Asia, and Australia.
If you enjoyed this episode, make sure to subscribe, rate and review on Apple Podcasts, Spotify and Google Podcasts, instructions on how to do this are here.Connect with Darya and Dylan here:* Darya on LinkedIn * Dylan on LinkedIn
Connect with Karen here:* LinkedIn * Revinate
Hotel Moment Podcast is handcrafted by our friends over at: fame.so
Previous guests incude: Lori Kiel of The Kessler Collection, Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Caryl Helsel CEOI of Dragonfly Strategists, Jason Pirock of Springboard Hospitality and many more.
Check out the three most downloaded episodes:
- Build intelligent operations and let data drive direct bookings | with Patrick Norton
- Modern and focused commercial strategy — what does it look like? | with Lori Kiel
- Approachable luxury without losing touch with guests | with Shawn Jereb
This week on the Hotel Moment podcast, we revisit the conversation between Karen Stephens, Revinate’s CRO, and Matthijs Welle, CEO of Mews, after his recent shout-out on LinkedIn recognizing Revinate as the chosen CRM for many hoteliers. Thank you, Matthijs, for recognizing Revinate’s CRM expertise.Join in as they dive into cloud-based software. You’ll learn how moving to the cloud benefits your operations, simplifies data management, and helps you address the root cause of inefficiencies within your hotel.
Links:
Matthijs Welle: https://www.linkedin.com/in/matthijswelle/
Mews: https://www.mews.com/en
Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/
Podcast Page: https://www.revinate.com/podcast/
Youtube: https://www.youtube.com/c/Revinate
Hotel Moment is presented by RevinateHotel Moment Podcast is handcrafted by our friends over at: fame.so
Previous guests incude: Lori Kiel of The Kessler Collection, Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Caryl Helsel CEOI of Dragonfly Strategists, Jason Pirock of Springboard Hospitality and many more.
Check out the three most downloaded episodes:
- Build intelligent operations and let data drive direct bookings | with Patrick Norton
- Modern and focused commercial strategy — what does it look like? | with Lori Kiel
- Approachable luxury without losing touch with guests | with Shawn Jereb
In this episode of Hotel Moment, host Karen Stephens is joined by Lori Kiel, Chief Commercial Officer at Kessler Collection and Commercial Thought Leader at Lori Kiel Productions.Join them as they:* Explore Lori’s passion for commercial strategy * Delve into Lori’s approach to commercial strategy * Highlight the power of a commercial-first mindset for hospitality
Lori Kiel, based in Orlando, Florida, has over thirty years of experience in the hospitality industry, across Turnberry and Associates, Lodgian, and the Kessler Collection. As the Chief Commercial Officer at Kessler, she oversees sales, revenue, and marketing and the topline strategies for the company.
Mentioned in the episode* https://www.adamenfroy.com/ * https://lorikiel.com/
If you enjoyed this episode, make sure to subscribe, rate and review on Apple Podcasts, Spotify and Google Podcasts, instructions on how to do this are here.Hotel Moment Podcast is handcrafted by our friends over at: fame.so
Previous guests incude: Lori Kiel of The Kessler Collection, Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Caryl Helsel CEOI of Dragonfly Strategists, Jason Pirock of Springboard Hospitality and many more.
Check out the three most downloaded episodes:
- Build intelligent operations and let data drive direct bookings | with Patrick Norton
- Modern and focused commercial strategy — what does it look like? | with Lori Kiel
- Approachable luxury without losing touch with guests | with Shawn Jereb
In this episode of Hotel Moment, host Karen Stephens is joined by Patrick Norton, Vice President of Sales and Marketing at Brittain Resorts and Hotels.Join them as they:* Explore the value of guest history for direct bookings * Discuss touch points for capturing consumer data * Shine a light on the future of Brittain Resorts and Hotels * And more!
Patrick Norton is a highly experienced hospitality professional, having checked into the industry at age fifteen. As the current Vice President of Sales and Marketing at Brittain Resorts and Hotels, his main focus areas are business and market development, market research and planning, and conceptualizing and implementing marketing sales and strategies for the company.If you enjoyed this episode, make sure to subscribe, rate and review on Apple Podcasts, Spotify and Google Podcasts, instructions on how to do this are here.Connect with Patrick here:* LinkedIn * Brittain Resorts & Hotels
Connect with Karen here:* LinkedIn * Revinate
Hotel Moment Podcast is handcrafted by our friends over at: fame.so
Previous guests incude: Lori Kiel of The Kessler Collection, Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Caryl Helsel CEOI of Dragonfly Strategists, Jason Pirock of Springboard Hospitality and many more.
Check out the three most downloaded episodes:
- Build intelligent operations and let data drive direct bookings | with Patrick Norton
- Modern and focused commercial strategy — what does it look like? | with Lori Kiel
- Approachable luxury without losing touch with guests | with Shawn Jereb
In this episode of Hotel Moment, host Karen Stephens is joined by Shawn Jereb, SVP of Revenue Management & Distribution at Montage International.Join them as they discuss:* Shawn’s experience of meeting celebrities * What is humble luxury, and why does it work? * Leveraging technology for a seamless guest experience * The sustainability drive at Montage * And more!
Shawn Jereb has a 30-year career in the hospitality industry and is an expert in revenue management. He has helped niche luxury hospitality brands like Belmond and Morgans to optimize revenues while managing the revenue management infrastructure, culture, strategy, and distribution.
If you enjoyed this episode, make sure to subscribe, rate, and review it on Apple Podcasts, Spotify, and Google Podcasts, instructions on how to do this are here.Connect with Shawn here:* LinkedIn
* Montage International website
Connect with Karen here:* LinkedIn * Revinate
Hotel Moment Podcast is handcrafted by our friends over at: fame.so
Previous guests incude: Lori Kiel of The Kessler Collection, Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Caryl Helsel CEOI of Dragonfly Strategists, Jason Pirock of Springboard Hospitality and many more.
Check out the three most downloaded episodes:
- Build intelligent operations and let data drive direct bookings | with Patrick Norton
- Modern and focused commercial strategy — what does it look like? | with Lori Kiel
- Approachable luxury without losing touch with guests | with Shawn Jereb
In this episode of Hotel Moment, host Karen Stephens is joined by Caryl Helsel, Founder and CEO of Dragonfly Strategists.Join them as they:* Explore what guest mapping is and why it’s beneficial * Define a powerful revenue strategy * Shine a light on some successful revenue strategy transformations from across Caryl’s career * And more!
Caryl Helsel is an experienced hospitality commercial and IT strategy leader with over thirty years of experience and leadership in the hospitality industry. She is currently the Founder and CEO of Dragonfly Strategists, where she and her team advise hospitality companies to optimize revenue through effective strategies, operations, and technology solutions. Caryl serves on the St. Jude Digital & Innovation Advisory Council and has published multiple industry-leading books and white papers.If you enjoyed this episode, make sure to subscribe, rate and review on Apple Podcasts, Spotify and Google Podcasts, instructions on how to do this are here.Connect with Caryl here:* LinkedIn * Dragonfly Strategists
Connect with Karen here:* LinkedIn * Revinate
Hotel Moment is presented by Revinate
Produced, edited, and published by FameHotel Moment Podcast is handcrafted by our friends over at: fame.so
Previous guests incude: Lori Kiel of The Kessler Collection, Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Caryl Helsel CEOI of Dragonfly Strategists, Jason Pirock of Springboard Hospitality and many more.
Check out the three most downloaded episodes:
- Build intelligent operations and let data drive direct bookings | with Patrick Norton
- Modern and focused commercial strategy — what does it look like? | with Lori Kiel
- Approachable luxury without losing touch with guests | with Shawn Jereb
In this episode of Hotel Moment, host Karen Stephens is joined by Vinny Cuneo, Vice President of Sales and Revenue Strategy at AutoCamp.Join them as they:* Delve into turning Airstreams into a hospitality experience * Explore what it truly means to bring luxury outdoors * Discuss AutoCamp’s approach to sustainability * Give advice for aligning marketing and sales teams * And more!
Vinny Cuneo is a dynamic leader in revenue strategy, digital marketing, and sales. He is currently the Vice President of Sales and Revenue Strategy at AutoCamp, a modern hospitality experience helping to get people outdoors, and Field Station, a modern lodging brand for the active outdoor community. Vinny is further a member of Revinate’s Customer Advisory Board. Tune in to hear his expert wisdom!If you enjoyed this episode, make sure to subscribe, rate and review on Apple Podcasts, Spotify and Google Podcasts, instructions on how to do this are here.Learn more about AutoCamp at: https://autocamp.com/
Vinny Cuneo: https://www.linkedin.com/in/vinny-c-26301aa/
Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/
Podcast Page: https://www.revinate.com/podcast/
Youtube: https://www.youtube.com/c/Revinate
Hotel Moment is presented by Revinate
Produced, edited, and published by FameHotel Moment Podcast is handcrafted by our friends over at: fame.so
Previous guests incude: Lori Kiel of The Kessler Collection, Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Caryl Helsel CEOI of Dragonfly Strategists, Jason Pirock of Springboard Hospitality and many more.
Check out the three most downloaded episodes:
- Build intelligent operations and let data drive direct bookings | with Patrick Norton
- Modern and focused commercial strategy — what does it look like? | with Lori Kiel
- Approachable luxury without losing touch with guests | with Shawn Jereb
In this episode of Hotel Moment, host Karen Stephens is joined by Jason Pirock, Corporate Director of Marketing at Springboard Hospitality.
Join them as they:
- Discuss everything that Springboard Hospitality encompasses
- Highlight the importance of a top-tier website
- Explain why you need quality content
- Explore retargeting methods
Jason Pirock is the Corporate Director of Marketing at Springboard Hospitality where he oversees all integrated marketing strategy, customer acquisition, and growth through digital and traditional marketing efforts. He has over sixteen years of marketing experience across hospitality and retail and is a recipient of the Brand Innovators 40 Under 40 Midwest. We cannot wait for you to hear what he has to say!
If you enjoyed this episode, make sure to subscribe, rate and review it on Apple Podcasts, Spotify, and Google Podcasts, instructions on how to do this are here.
Links and resources:
Learn more about Springboard Hospitality at: https://www.springboardhospitality.com/
Jason Pirock: https://www.linkedin.com/in/jasonpirock/
Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/
Podcast Page: https://www.revinate.com/podcast/
Youtube: https://www.youtube.com/c/Revinate
Hotel Moment is presented by Revinate
Produced, edited, and published by Fame
Hotel Moment Podcast is handcrafted by our friends over at: fame.so
Previous guests incude: Lori Kiel of The Kessler Collection, Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Caryl Helsel CEOI of Dragonfly Strategists, Jason Pirock of Springboard Hospitality and many more.
Check out the three most downloaded episodes:
- Build intelligent operations and let data drive direct bookings | with Patrick Norton
- Modern and focused commercial strategy — what does it look like? | with Lori Kiel
- Approachable luxury without losing touch with guests | with Shawn Jereb
In this week’s episode of the Hotel Moment podcast, we’re peeling back the layers to get to the heart of what makes this industry special. You’ll hear about pivotal moments in the careers of past guests as they highlight instances of true leadership or life-changing interactions with guests. These stories remind us of the community that is the foundation of hospitality, working together to create amazing experiences for guests and the people who serve them.
Tune in and listen to encouraging perspectives that you can use to uplift your teams and improve your hotel operations.
Links:
Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/
Podcast Page: https://www.revinate.com/hotelmomentpodcast/
Youtube: https://www.youtube.com/c/Revinate
Hotel Moment is presented by Revinate
Produced, edited, and published by Make More Media
Budget season is upon us.
This week we get a hotelier's perspective. We talked to the CRO of Charlestowne Hotels, Johnathan Capps, about forecasting accurately, drilling down comp sets, and including tech adoption in budgeting.
Links:
Johnathan Capps: https://www.linkedin.com/in/johnathan-capps-78609011b/
Charlestown Hotels: https://www.charlestownehotels.com/
Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/
Podcast Page: https://www.revinate.com/hotelmomentpodcast/
Youtube: https://www.youtube.com/c/Revinate
Hotel Moment is presented by Revinate
Produced, edited, and published by Make More Media
In this week’s episode of the Hotel Moment podcast, we’re reflecting on memorable moments in hospitality. Our past guests share their favorite travel adventures and the hotels that made their trips extraordinary — welcoming them with open arms and exemplifying what exceptional guest service looks like. You’ll also find recommendations for cuisine around the world that you can look forward to trying on your next vacation.
Discover what brings this industry together and how you can facilitate guest experiences that make memories.
Links:
Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/
Podcast Page: https://www.revinate.com/podcast/
Youtube: https://www.youtube.com/c/Revinate
Hotel Moment is presented by Revinate
Produced, edited, and published by Make More Media
In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Heidi Cosio, Senior Vice President of Revenue Effectiveness at Aimbridge Hospitality, take a granular approach to analyzing your hotel’s revenue trends. Cosio also explains why a stellar guest experience often originates with a deep understanding of your ancillary offerings and pricing those appropriately.
Links:
Learn more about Aimbridge Hospitality at: https://www.aimbridgehospitality.com/
Heidi Cosio: https://www.linkedin.com/in/heidi-cosio-20351386/
Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/
Podcast Page: https://www.revinate.com/podcast/
Youtube: https://www.youtube.com/c/Revinate
Hotel Moment is presented by Revinate
Produced, edited, and published by Make More Media
This week on the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Ross McAlpine, Director, CRM at EOS Hospitality, provide practical tips for targeting repeat guests at low cost. Spoiler alert: user-generated content plays a significant role. McAlpine also shares ways to use first-party data to personalize guest communication and encourage direct bookings.
Links:
Learn more about EOS Hospitality at: https://www.eoshospitality.com/
Ross McAlpine: https://www.linkedin.com/in/ross-mcalpine/
Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/
Podcast Page: https://www.revinate.com/podcast/
Youtube: https://www.youtube.com/c/Revinate
Hotel Moment is presented by Revinate
Produced, edited, and published by Make More Media
This week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Sunish Sadasivan, Vice President of E-Commerce & Revenue Management at Chroma Hospitality, explore the unconventional decision to reduce their reliance on OTAs for a period of time. Sadasivan explains the shocking results and how hoteliers can implement aggressive strategies like this one to secure more direct bookings and connect with their guests.
Links:
Learn more about Chroma Hospitality: https://www.chromahospitality.com/
LinkedIn: https://www.linkedin.com/company/chromahospitality/
Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/
Podcast Page: https://www.revinate.com/podcast/
Youtube: https://www.youtube.com/c/Revinate
Hotel Moment is presented by Revinate
Produced, edited, and published by Make More Media
This week on the Hotel Moment podcast, we’re going back to one of the questions Karen Stephens, Revinate’s CRO, asks every guest: “How did you get your start in hospitality? And what was your first day like on the job?” Tune in to hear how past guests answered and to discover the value of humble beginnings.
Links:
Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/
Podcast Page: https://www.revinate.com/podcast/
Youtube: https://www.youtube.com/c/Revinate
Hotel Moment is presented by Revinate
Produced, edited, and published by Make More Media
It can be difficult to switch to a new way of doing things, but a different approach can completely transform your business.
This week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Matthijs Welle, CEO of Mews, get into the details of how hoteliers can benefit from cloud-based software. Tune in to discover some cloud use cases and hear how Welle has seen hotels find success after upgrading their software. You’ll also find out how to leverage your data to dig into the root cause of underperformance.
Links:
Matthijs Welle: https://www.linkedin.com/in/matthijswelle/
Mews: https://www.mews.com/en
Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/
Podcast Page: https://www.revinate.com/podcast/
Youtube: https://www.youtube.com/c/Revinate
Hotel Moment is presented by Revinate
Produced, edited, and published by Make More Media
It can be difficult to switch to a new way of doing things, but a different approach can completely transform your business.
This week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Matthijs Welle, CEO of Mews, get into the details of how hoteliers can benefit from cloud-based software. Tune in to discover some cloud use cases and hear how Welle has seen hotels find success after upgrading their software. You’ll also find out how to leverage your data to dig into the root cause of underperformance.
Links:
Matthijs Welle: https://www.linkedin.com/in/matthijswelle/
Mews: https://www.mews.com/en
Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/
Podcast Page: https://www.revinate.com/podcast/
Youtube: https://www.youtube.com/c/Revinate
Hotel Moment is presented by Revinate
Produced, edited, and published by Make More Media
Because guest expectations vary around the globe, hotel operations look a little different in every country.
This week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Rob Mangiarelli, President and COO at Atrium Hospitality, discuss how global travel impacted their views on hospitality. Listen in to find out why broadening your perspective and approach toward operations can lend to a more well-rounded guest experience. You’ll also find out how data collection is pivotal to revenue management and hear a refreshing take on budget season.
Links:
Rob Mangiarelli: https://www.linkedin.com/in/robmangiarelli/
Atrium Hospitality: https://atriumhospitality.com/
Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/
Podcast Page: https://www.revinate.com/podcast/
Youtube: https://www.youtube.com/c/Revinate
Hotel Moment is presented by Revinate
Produced, edited, and published by Make More Media
Fundamentally, the guest experience is at the core of hospitality.
This week we talked with Paul Hitselberger, COO of First Hospitality as he delivers a compelling perspective as to why people are at the heart of this industry. We hear how Paul got his start in hospitality, and how that shaped his view toward hotel operations by valuing both the staff and the guests. Paul also shares insights on how to develop your guest experience strategy.
Links:
Paul Hitselberger: https://www.linkedin.com/in/paul-hitselberger-b987917/
First Hospitality: www.firsthospitality.com
Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/
Podcast Page: https://www.revinate.com/hotelmomentpodcast/
Youtube: https://www.youtube.com/c/Revinate
Hotel Moment is presented by Revinate
Produced, edited, and published by Make More Media
Budget season is upon us.
This week we get a hotelier's perspective. We talked to the CRO of Charlestowne Hotels, Johnathan Capps, about forecasting accurately, drilling down comp sets, and including tech adoption in budgeting.
Links:
Johnathan Capps: https://www.linkedin.com/in/johnathan-capps-78609011b/
Charlestown Hotels: https://www.charlestownehotels.com/
Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/
Podcast Page: https://www.revinate.com/hotelmomentpodcast/
Youtube: https://www.youtube.com/c/Revinate
Hotel Moment is presented by Revinate
Produced, edited, and published by Make More Media
Budget season is upon us.
This week we get a hotelier's perspective. We talked to the CRO of Charlestowne Hotels, Johnathan Capps, about forecasting accurately, drilling down comp sets, and including tech adoption in budgeting.
Links:
Johnathan Capps: https://www.linkedin.com/in/johnathan-capps-78609011b/
Charlestown Hotels: https://www.charlestownehotels.com/
Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/
Podcast Page: https://www.revinate.com/hotelmomentpodcast/
Youtube: https://www.youtube.com/c/Revinate
Hotel Moment is presented by Revinate
Produced, edited, and published by Make More Media
The hospitality industry always seems to be behind the curve when it comes to technology.
How can we in hospitality be more innovative and adopt technology with confidence?
Fabricio Titiro, the Director of Product Management at Oracle, joins us to talk about tech adoption and innovation in the hospitality and travel industry. Oracle has always been one of the most innovative companies in our industry and Fabricio shares their newest offering, OHIP, which he calls an "enabler for innovation". We hope you enjoy this week's episode!
Links:
Fabricio Titiro: https://www.linkedin.com/in/fabriciotitiro/
Oracle: https://www.oracle.com/
Oracle Cloud PMS: https://www.oracle.com/industries/hospitality/cloud-platform/
Oracle Marketplace: https://cloudmarketplace.oracle.com/marketplace/hospitality
OHIP: https://blogs.oracle.com/hospitality/post/ohip-introduces-state-of-the-art-streaming-api-and-rich-analytics
Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/
Podcast Page: https://www.revinate.com/hotelmomentpodcast/
Youtube: https://www.youtube.com/c/Revinate
Hotel Moment is presented by Revinate
Produced, edited, and published by Make More Media
A lot of people left the hospitality and travel industry during the pandemic. Either they were laid off, lost their jobs, or decided to take new ones in different industries.
But, are they coming back?
And if not, how do you replace those who left?
Even though most of the industry seems to be returning to normal, staffing is still a big challenge for many hotels. Especially with the increasing openings for remote job opportunities and the fact that many roles in hotels require staff to be on property. How can you attract people to work at your properties and be proud of their position?
Peter Ricci, the Clinical Associate Professor and Director of the Hospitality & Tourism Management Program at Florida Atlantic University, joins us to talk about what he's seeing with labor trends in the hospitality industry. He also shares some creative ideas for staffing and attracting new workers. Enjoy this week's episode!
Links:
Peter Ricci: https://www.linkedin.com/in/peter-ricci-85b052126/
Hospitality & Management Program, Florid Atlantic University: https://hospitality.fau.edu
Peter's contact info: pricci1@fau.edu
Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/
Podcast Page: https://www.revinate.com/hotelmomentpodcast/
Youtube: https://www.youtube.com/c/Revinate
Hotel Moment is presented by Revinate
Produced, edited, and published by Make More Media
Does it feel like the travel and hospitality industry is finally getting back to normal?
People are flying and traveling again, bookings have been increasing, and occupancy has been rising. ADR and RevPAR are even growing past 2019 levels. But there are economic storms brewing and that has some people in the industry worried.
Noreen Henry, CRO at Sojern, joins the show to dig into some of the data and talk about some of the reasons to be cautiously optimistic heading into the end of this year. Enjoy this week's episode!
Links:Sojern: https://www.sojern.com/
Noreen Henry: https://www.linkedin.com/in/noreenhenry/
Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/
Podcast Page: https://www.revinate.com/hotelmomentpodcast/
Youtube: https://www.youtube.com/c/Revinate
Hotel Moment is presented by Revinate
Produced, edited, and published by Make More Media
Jennifer Suski is back!
After a few months out, she is hosting the Hotel Moment podcast again.
With a 4-month-old around (we're not telling if he made an appearance!), Jen sat down to chat with Tammy Pahel, VP of Spa & Wellness Operations at Carillon Miami Wellness Resort.
Spas were high on the list of 'unsafe places' to visit during the pandemic. We all heard the notices. What did a wellness resort that relies on revenue from the spa do in that situation? Did they pivot? To do what?
Technology and touchless wellness experiences helped us along, says Tammy.
Listen in to learn how Carillon Wellness Resort made technology an integral part of their spa, handled the staffing crisis, came out ahead. Valuable lessons in here for all of us!
Links:
Website: https://www.carillonhotel.com/
Facebook: https://www.facebook.com/CarillonHotel
Twitter: @CarillonHotel
Instagram: https://www.instagram.com/CarillonHotel/
ActivePure: https://www.activepure.com
This week on the Hotel Moment podcast, we sat down with Mark G. Vincent, Chief Information Officer at Millennium Technology Group and CIO for Rosen Hotels & Resorts in Orlando.
With over 25 years of experience, Mark has so much to share! He talks about the return of travel, streamlining processes, the staffing crisis, and tips to retain staff (hot tips here!).
One important takeaway from Mark. (Spoiler alert): Spread kindness.
What he means is that hotels and hotel staff are getting pushed to their limits. Something for us all to remember that next time we go somewhere that is short-staffed!
Have you shown appreciation to anyone in the hospitality industry recently? Random acts of kindness go a long way!
Do you set reminders on your phone to take a break from your work? Do you have an alarm that reminds you to switch off and chill out?
If that sounds familiar, you'll love this week's Hotel Moment podcast featuring "Everybody's homie, Dr. Romie"
Dr. Romie Mushtaq is the Chief Wellness Officer at Evolution Hospitality (she got her nickname 'Everybody's homie' there) and a highly sought-after speaker and physician.
She brings together neuroscience, integrative medicine, and mindfulness and is on a mission to transform the brain health of companies, leaders, and organizations.
Work in the hospitality industry? You are on Dr. Romie's much-loved list.
As one of the hardest-hit industries during the pandemic, she talks of the increased stress impacting all of us in the industry.
What is a busy brain? And where do you stand?
Take the busy brain test at (https://drromie.com/test). Dr. Romie says that 82% of people taking the test have not only a busy brain but also brain strain - where the stress levels are so high that it causes physical symptoms.
Tune in and listen to Dr. Romie's takeaways about what you can do to cure your busy brain and brain strain today.
1.73 million. The U.S. Bureau of Labor Statistics lists 1.73 million job openings in the hospitality and leisure industry.
Too many jobs and no takers. What do we do as an industry?
Max Starkov, a Hospitality & Online Travel Tech Consultant & Strategist has the answers. He talks with host Rey Rodriguez this week on the Hotel Moment podcast on what the labor shortage means for the industry.
Max believes that the way out of the labor shortage is through innovation - in our hotels' business model, service delivery methods, and use of tech. And he has a list of ways on hand.
From creative auxiliary services (think tickets to local attractions, on-site workout classes, or hosting local artist exhibits) to a la carte amenities, creativity is key to finding new ways to drive revenue and deliver services.
Listen in. "It's a do-or-die situation we are in" says Max.
How many staff do you think it takes to run a 272 room citizenM hotel in Boston?
If you guessed 7, you’re correct!
This week on the Hotel Moment podcast, we chat with Tyler Lavin, VP of Development and Investment - North America, at citizenM hotels.
Tyler explains how their company culture and innovative ideas contribute to citizenM's well-run hotels.
We uncover what their company culture is really like, how they maintain it, and how they use tech to support it.
What are some of citizenM's most innovative ideas? Tyler highlights owning and developing their assets, providing subscriptions to their guests.
If you've stayed at a citizenM hotel, you'll know exactly what Tyler is talking about.
If you haven't yet stayed at a citizenM hotel yet, this episode will have you wanting to stay in one to experience it yourself.
What did the first contactless elevator at a New York City hotel look like way back in 1995?
David Millili knows. He was the GM at that New York hotel - opening it when he was in his mid-20s.
As a hospitality tech veteran, he has chalked up a few firsts in his career so far. Ask him about the first booking engine and you’ll hear a story you won’t forget.
This week on our Hotel Moment podcast, we talk with David Millili about hotels’ adoption of technology and how they should be marketing it widely.
You’ll want to hear Millili’s stories and his take on the contactless elevator, the need to simplify room rate cards, the voice assistant in rooms, and more.
Chipotle set the standard high for restaurants by offering competitive benefits and career pathing. Will someone do the same thing for hotels?
It may be necessary as hotels are trying to quickly ramp up and rehire staff, and are discovering that no one wants these jobs.
This week on the Hotel Moment podcast, we revisit one of our most popular episodes - "Unlocking the Staffing Crisis".
We got together with former hoteliers, front line staff, academics, and corporate managers to discuss the future of the industry and the current staffing crisis.
Will tech play a bigger role at hotels in 2025? What will it take to get employees back to work?
Tune in to hear what long-time experts believe the future holds and what impacts the staffing crisis may leave behind.
For four months in a row, meetings and events bookings across US hotels have been going up.
In May this year, the number of attendees reached 2019 levels already.
What’s next?
How can sales teams at hotels collaborate with meeting planners? How can they nurture relationships and create customers for life?
We speak with the newly appointed Chief Product Officer, Kristi White about bridging the gap between hotel sales teams and meeting planners. As group meetings scale past 2019 levels, Kristi shares insights about hybrid events, local meeting destinations, and the roles of sales teams.
If you work in hotel sales, you’ll want to take note of Kristi’s insights. With two decades of experience in hotel and revenue management, Kristi knows the path to take to profitability.
Ever seen the laundry space of a hotel? Sheets, towels being meticulously washed, ironed, folded?
In September, if you are in Orlando, Florida, you can walk into a hotel with an open plan laundry space. Modeled along the idea of an open kitchen, this new concept may be crucial to ease any lingering preoccupations that guests have with cleanliness and hygiene.
This week we speak with Alex Ekbatani, president of ette hotels on the novel housekeeping theatre that he is all set to bring to the hospitality industry.
Listen in on Ekbatani explain why this is a far more important idea than stickers on room doors loudly proclaiming their sanitized status.
As hoteliers, we have one more thing to look forward to now.
Meetings and events are back in demand. Group data from Knowland (the leader in meeting and event data) for May indicates a 28.4% increase in meetings held across the US. The attendee levels have already reached 2019 levels.
What does this mean for hotels and event organizers?
On this week's episode of the Hotel Moment podcast, we are joined by Jeremy Marquard, Director of Global Accounts at ConferenceDirect, to discuss the return of group meetings and events at hotels.
Jeremy shares expertise about what groups and hotel staff can expect as the demand for in-person events increases.
We cover everything from contracting the event space to the current staffing crisis. Tune in!
This summer may give rise to the concept of ‘revenge travel' after months of being confined to our homes. Hotels properties and staff are bracing for the surge.
This week, Nicholas Gandossi, a Hospitality Advisor at Onni Group and former General Manager at OPUS Hotel joins us on the Hotel Moment podcast.
Nicholas believes that the key to creating confidence in guests as they return stems from establishing a strong company culture. How do we establish that culture?
Listen in to his hot tips to include in day-to-day staffing activities.
“4 people applied to my job ad from last month”
Across our hospitality industry, we are in a staffing crisis. As hotels try to quickly ramp up and rehire staff, they are discovering that no one wants these jobs.
How did we get here? Were we building to this point of inflection over the years? What’s the way forward?
We got former hoteliers, front line staff, academics, corporate managers from Texas. New York. Oklahoma. Florida. together to answer these questions.
What a conversation it was! Wicked storms raged outside and our panel carried right on.
- Melissa DelBuono, CEO and Co-founder, Project Save Hospitality
- David Dickinson, General Manager, Aimbridge Hospitality
- Peter Ricci, Clinical Associate Professor and Director, Florida Atlantic University
- JD Bryant, Director, Procurement Services, Choice Hotels International
- Raj Singh, CEO, Go Moment (host and moderator)
This panel is part of our Hotel Moment podcast special series on the staffing crisis in our industry.
Miami is on a roll.
The week ending May 15, saw Miami reporting higher ADR and RevPAR than even 2019, reports STR. The figures reflect a trend that has been consistent for months.
What is Miami doing different? How is it coping with the staffing crisis that we see rampant across our hospitality industry?
Wendy Kallergis has a unique vantage point as the President of the Greater Miami Beach Hotel Association. Listen to her talk us through all these issues with a nuance and positivity that comes with years of experience.
This episode is part of the Hotel Moment Deep Dive on the staffing crisis.
We speak with Stephanie Leger, Chief Excellence Officer, Firstrate Hospitality from Miami, Florida in this Hotel Moment episode.
As a trainer in the hospitality industry, Stephanie has her pulse on the staffing crisis that we are seeing today through her work. Listen to her easy -to-implement tips for hotel owners and employees - without compromising on guest experience!
(Also, how do hotels in China differ from the US? Stephanie knows!)
Within the hospitality industry, we have a HUGE reason to celebrate! Guests are slowly finding their way back to hotels after a forgettable 2020.
What are the implications of this? Celebrations aside, we are looking at a staffing crisis and a related staff training gap.
Listen to Zana Usher, CEO and founder of hospitality coaching organization, ZD Hospitality, talk about how to address that gap effectively. Her practical, easy-to-implement ideas make listening to this episode a must do for hotel owners and managers!
Returning guest Calvin Tilokee updates us on his new and revamped social media endeavors, including Revparblems, Scotch & a Suitcase, Midlife Crisis Podcast, and several other social pages focused on career growth in the hospitality industry.
Listen to Ken Patel talk about why using data to increase guest satisfaction and create fantastic guest experiences is better.
Ken Patel, CEO at EV Hotel Group has over 20 years of experience in the hospitality industry.
Lydia Essex-White, Regional Sales Manager for Caesars Entertainment chats with us about the transferrable skills she's learned in the journey in and out of the hotel space.
Brian Cooke gives us an inside look at Freehand Hotels and how they've reimagined what accommodations look like for an everyday traveler in 2021.
Check out Freehand Hotels at https://freehandhotels.com/
Listen to Caesars Entertainment's Alix Mendonca on how he has helped hoteliers navigate through 2020 and his plans for our industry in 2021.
Check out JBHH - Just Because Happy Hour on Linkedin & Facebook!
https://www.linkedin.com/groups/13621401/
https://www.facebook.com/groups/150899839181392
As Angela is reading the 2021 forecasts, she is making plans to open a third property. Angela Harrington is the owner of The Highlander and Hotel Grinnell, two boutique hotels in Iowa.
She has a proven track record of surviving and thriving in crises.
In July 2020, Angela opened The Highlander in Iowa City after a $5 million renovation and took the property up to No.3 position on TripAdvisor for the city.
It wasn’t the only time she bucked the trend. She’s survived the 2008 crash too.
Join us this Thursday to hear Angela’s tips and strategies, as we all plan and look forward to what 2021 will bring.
In Season 3 of our Hotel Moment podcast, we’re here to listen to stories of creativity and positivity as we prepare for the upswing.
On January 7, our first guest is Kingsley Egbuchunam from Project Save Hospitality.
A hospitality industry professional who lost his job in the pandemic, Kingsley will be live with me to talk about the job fair that his organization will be hosting at the end of January.
Want to know who will be there? Who is recruiting? What kind of jobs are available?
Two weeks to go before we say goodbye to 2020 and at Hotel Moment, we’re still at it.
This week, I’m talking with Andrea Chang, VP of Finance and board member at Meeting Professionals International (MPI).
If you aren’t familiar with MPI, they are the largest meeting and event industry association today with 60000 members in over 70 countries worldwide.
I’m going to ask Andrea about MPI’s special events, education programs and talk about a plan to get us through the next 18 months.
With news of the vaccine peaking this week, 2021 suddenly promises to be different. For all of us in the hotel industry, it is news we’ve been waiting for.
Looking for inspiration as we race towards 2021?
You will want to hear Jonathan’s story.
This week on my podcast, I talk with Jonathan Holcomb, Corporate
Director of Finance and Revenue Strategy at Storey Hotel Management Group, about how they’re planning a hotel opening this year.
Right in the middle of a pandemic that has impacted our hospitality industry.
Calling Jonathan Holcomb and his team at Storey Hotel Management. Group courageous doesn’t even cover it.
How did they do it? What does it take to start on a project like that?
45 days to 2021.
Whatever the new year will bring us, one thing is for sure.
We need to get operations planning for 2021 done. And we need to get it done now.
My guest this week, Britney Zanders is the General Manager at Candlewood Suites Atlanta.
And Britney will be chatting with me about operations planning for 2021.
This Week's Guest: Karen Tang, Director of Sales & Marketing for Accor Hotels.
How are other hotels surviving the pandemic?
The new season of Hotel Moment is focused on hoteliers on the front lines. Every other week we will highlight a new hotel in a new market.
These events will be live-streamed on Facebook. You can review old episodes on the website below or on the Go Moment Facebook page.
This week, Karen Tang is going to talk us through being a DOS at Pullman San Francisco Bay this past year.
Join Jennifer Suski as she chats with Kristina Arntz, the Director of Sales and Marketing at Aikens Group.
Kristina oversees 7 limited-service properties on the East Coast in the leisure and corporate travel markets.
This Week's Guest: Hannah with Duetto! Guys, we are reviewing the newest Pulse Report that's being released Thursday morning!
This Week's Guest: Joel Contor, Director of Sales & Marketing for The Kimpton Gray Hotel in Chicago
Over the past couple of months, many of you have been talking about new and creative ways to sell meeting space.
Joel was featured in Hotel News Now on his use of Hybrid Meetings. He's agreed to join us to discuss what hybrid meetings are and how best to execute them.
This Weeks Guest: Tammie Carlisle, Head of Hospitality for Milestone Inc.
Tammie is the budget lady! As many of us are wondering how we even begin to tackle budgets this year, she's been thinking about it for months.
How do you plan with still so many unknowns? Join us tomorrow and find out!
Tammie will have a nice takeaway at the end of the call as well!
Kelly is the General Manager for Vintage Hotel's flagship property Prince of Wales Hotel & Spa. She is overseeing our Rooms Division Re-opening Task Force and has graciously agreed to come on and talk about what she's learned from this pandemic.
Today's guest is Kristi White with Knowland. She is going to be discussing her article on the 5 Things Meeting Planners Want From Hotels That Are Reopening.
Jan is SVP for STR and has been with the company for 18 years. He's an expert in all things forecasting.
Jan is going to give us a sneak peak into his next HotelDataConference. Join us to learn more about the current state of the industry and our new 2021 forecast.
Join our guest moderator Rey Rodriguez as we discuss fellow hotelier Christine Trippi's new book, Yes Is the Answer, and how positivity can be transformative.
Bill has spent over 10 years in Hotel Revenue Management. He Co-founded Kriya RevGEN with Dallas-based hoteliers in 2013 where they service over 400 properties.
Bill and I are going to give our predictions on what's to come in the remainder of 2020 and 2021.
Jennifer Suski chats with Robert Rauch about the changes that are occurring in the meeting and events business.
The good, the bad, the ugly. What are some of your most memorable guest interactions? Real stories from hotel staff.
The hospitality industry and its people are in a state of transformation. Hear the call for hopeful leadership and the opportunities for positive change.