The Hospitality Mentor: Recent Episodes
Steve Turk
Join me, Steve Turk, on the Hospitality Mentor podcast as we dive into the personal stories of some of the world's best Hospitality Professionals. We follow the journey of their ups, downs and wild turns and find out what it truly takes to make it in the amazing world of hospitality.
In this episode of the Hospitality Mentor Podcast, host Steve Turk interviews Vittorio Assaf, founder of the Serafina Group. Vittorio shares his journey from Italian stockbroker to celebrated restaurateur, recounting his early beginnings in 1986 with an investment from Andy Warhol, to the founding of the Serafina restaurants, a venture he conceived while lost at sea with his partner.
The conversation dives into the challenges of maintaining quality amidst expansion, the impact of the pandemic on the industry, and Vittorio’s advice on handling stress and ensuring efficiency. Vittorio also shares exciting new ventures, including international expansions and innovations in retail food products.
The episode is a treasure trove of insights for anyone passionate about the hospitality industry.
00:00 Introduction to the Hospitality Mentor Podcast
00:37 Meet Vittorio Assaf: Founder of Serafina Group
00:59 Vittorio's First Steps in Hospitality
03:04 From Stockbroker to Restaurateur
07:37 The Birth of Serafina
12:17 Navigating Early Challenges and Successes
22:16 Handling Restaurant Stress and Team Management
27:14 Expansion and the Second Location
35:45 The Hype of a Crazy Place
36:26 Expanding the Restaurant Empire
36:58 Maintaining Quality and Standards
38:02 Advice for Aspiring Restaurateurs
39:51 Challenges in the Restaurant Industry
40:58 International Ventures and New Projects
44:02 Impact of the Pandemic on Business
46:11 Rising Costs and Economic Pressures
54:04 Technological Innovations in Restaurants
01:04:04 Final Thoughts and Advice
In this episode of the Hospitality Mentor Podcast, host Steve Turk interviews Scott Colebourne, the founder of PICKLESTARS. Scott shares his unconventional journey from growing up in rural New Zealand, where he developed a passion for tennis, to becoming the CEO of Cliff Drysdale Management and now venturing into pickleball consulting. He discusses his experiences and challenges in the hospitality and sports industries, the growth of pickleball, and the innovative services PICKLESTARS offers to hotels and resorts. Scott offers valuable insights into leadership, career development, and the importance of taking risks to explore new opportunities.
00:00 Introduction to the Hospitality Mentor Podcast
00:35 Meet Scott Colebourne : Founder of PICKLESTARS
01:33 Understanding Pickleball and Other Racket Sports
03:01 Scott's Early Journey in Racket Sports
04:44 From New Zealand to the USA: Scott's College and Backpacking Adventures
08:37 Building a Career in Tennis Coaching
10:53 Leadership and Growth at Cliff Drysdale Management
12:50 Expanding Horizons: From Vermont to Florida
16:12 Managing Multiple Resorts: Strategies and Challenges
16:35 The Importance of High Standards and Feedback
18:02 Career Progression and Family Support
18:46 Transition to Texas and New Responsibilities
19:54 Reaching the CEO Level: Reflections and Responsibilities
21:46 Entrepreneurial Journey and New Ventures
23:19 Launching PICKLESTARS: From Concept to Reality
25:29 Consulting for Pickleball in Hospitality
31:05 Advice for Aspiring Professionals
32:24 Conclusion and Contact Information
In this episode of the Hospitality Mentor Podcast, host Steve Turk welcomes back James Ferguson, the Corporate Director of Culture for the Wurzak Hotel Group, for his second appearance on the show.
They discuss James' inspiring journey in hospitality, from starting at the front desk to writing his book, 'The Confetti Culture Playbook,' and overcoming cancer. James shares insights into his unique role in shaping company culture, strategies for engaging employees, and the importance of celebrating positive actions.
They also talk about the challenges of opening a new hotel and effective recruitment practices. James offers valuable advice on creating a lasting impact in the hospitality industry through innovative cultural initiatives.
00:00 Introduction to the Hospitality Mentor Podcast
00:31 Welcoming Back James Ferguson
01:19 James Ferguson's Journey and Achievements
02:46 Role and Responsibilities of a Director of Culture
03:52 Building and Sustaining Company Culture
05:24 Innovative Recruitment and Retention Strategies
12:39 Opening a New Hotel Amidst Challenges
16:51 Daily Life and Responsibilities in the Role
28:17 Insights on Writing and Publishing a Book
33:42 Conclusion and Final Thoughts
in this episode of the Hospitality Mentor Podcast, host Steve Turk interviews Eric D. Moeller, founder and CEO of Freewyld, a boutique hospitality brand specializing in design-forward cabins located in nature-rich destinations. Eric shares his unique journey from a construction and real estate background to discovering his passion for hospitality through Airbnb.
They discuss the founding of Freewyld, which aims to provide an immersive nature experience by helping travelers disconnect from technology. Eric talks about the company's initial success, plans for expansion, and the importance of surrounding oneself with growth-oriented individuals. The episode also delves into the nitty-gritty of balancing technology with hospitality services to create unforgettable guest experiences.
00:00 Introduction to the Hospitality Mentor Podcast
00:41 Meet Eric D. Moeller: Founder and CEO of Freewild
02:05 Eric's Journey: From Real Estate to Hospitality
04:40 Discovering Airbnb and the Short-Term Rental Business
10:20 Scaling the Business and Transitioning to Education
15:23 The Power of Masterminds and Networking
21:01 The Birth of Freewild: A Vision for Hospitality
26:10 Reflecting on Technology's Impact
28:28 The Free Wild Concept
30:01 Starting the Free Wild Journey
31:44 Building the First Property
36:24 Merging Hospitality and Short-Term Rentals
43:40 Future Growth and Vision
46:00 Advice for Aspiring Entrepreneurs
48:17 Conclusion and Contact Information
Join Steve Turk on this captivating episode of The Hospitality Mentor Podcast as he sits down with Vanessa James, CEO and founder of VJ Media, and the visionary behind Food, Wine and Fete. Vanessa shares her incredible journey from aspiring sports broadcaster to becoming a dynamic force in the media and events industry. Discover how she navigated her career, overcame challenges, and successfully built her own brand, all while staying true to her Caribbean roots. Whether you're an aspiring entrepreneur, a media enthusiast, or just love a good success story, this episode is packed with insights, tips, and inspiration.
Show Notes with Timestamps:[00:00:00] Introduction:
- Steve Turk introduces Vanessa James, CEO and founder of VJ Media and Food, Wine and Fete.
[00:01:00] Early Beginnings:
- Vanessa’s early aspiration to become a sports broadcaster inspired by Robin Roberts.
- Her move from Trinidad to the US and initial love for football.
[00:03:00] Transition to Radio:
- Vanessa’s start as a receptionist at Clear Channel (now iHeart Radio).
- Her progression to becoming the first female program director in her market.
[00:08:00] Career Growth in Tallahassee:
- Details on Vanessa’s roles and responsibilities in Tallahassee.
- Balancing multiple jobs and gaining corporate radio experience.
[00:10:00] Move to Miami:
- Vanessa’s strategic move to Miami to further her career.
- Working at the Sun Sentinel and transitioning back to radio.
[00:13:00] Entrepreneurial Leap:
- The pivotal layoff that led Vanessa to start Vanessa James Media.
- Building a voiceover business and securing initial clients.
[00:19:00] Building a Brand:
- Strategies Vanessa used to grow VJ Media.
- The importance of networking and maintaining professional relationships.
[00:25:00] Event Production:
- Creation and success of BJ Media Mixology.
- Launching Food Wine and FET, an all-inclusive Caribbean celebration.
[00:30:00] Advice for Aspiring Professionals:
- Key advice for young professionals entering the industry.
- Importance of being reliable, trusting your gut, and valuing collaboration.
[00:40:00] Future Plans:
- Vanessa’s vision for the future of her events and business.
- Excitement for upcoming Food Wine and FET events and other projects.
[00:43:00] Conclusion:
- Steve Turk’s appreciation for Vanessa’s insights and contributions.
- Vanessa’s final thoughts and encouragement for listeners.
[00:45:00] Professional Sign-off:
- Vanessa James provides a professional sign-off for the podcast.
[00:46:00] Sponsor Message:
- Steve Turk mentions Biscayne Coffee, the episode's sponsor, and their mission to preserve Biscayne Bay.
Listeners can tune into The Hospitality Mentor Podcast on all major streaming platforms and YouTube. For more information, visit Vanessa James Media's website and follow her on social media platforms.
Today we're doing a crossover episode and sharing my other podcast. I do with my co-host Victor Feria called Tangy Talks. I hope you enjoy it.
Welcome to Episode 16 of Tangy Talks! In this episode, Steve Turk and Victor Feria share their summer strategies and insights into managing the hospitality business during South Florida's slower season. They discuss team appreciation, the rise of midterm rentals, revenue management tips, and industry challenges. Plus, exciting news about sponsoring a local fighter and the upcoming Hospitality Mentor networking event. Don't miss out!
Chapters:
- [00:00] Introduction
- Steve and Victor kick off the episode with a light-hearted chat about their journey to becoming a top podcast and their plans for a team outing at Top Golf.
- [01:00] Team Appreciation and Leadership
- Discussion on the importance of showing appreciation to the team, especially after a busy first half of the year. Strategies for team engagement and celebrating hard work.
- [02:00] Navigating Slow Season in South Florida
- Insights into managing the slower summer season in South Florida, including the impact of current events, politics, and inflation on travel and hospitality.
- [04:00] Revenue Management Tips
- Victor shares revenue management strategies, emphasizing the importance of early planning and adjusting amenities to maintain profitability during slower periods.
- [06:00] Industry News: Vacasa Layoffs
- Analysis of Vacasa's recent layoffs and what it means for the vacation rental industry. Lessons learned and advice for property owners and managers.
- [09:00] Long-Term vs. Short-Term Rentals
- Discussion on the rising trend of long-term rentals and the flexibility of the hybrid model to adapt to market changes. Pros and cons of different rental strategies.
- [11:00] Owner Relations and Communication
- The importance of maintaining good relationships with property owners and ensuring transparency and communication. How Tangy Management prioritizes owner experience.
- [13:00] Midterm Rentals: The New Trend
- Exploration of the growing demand for midterm rentals, especially in light of upcoming events like the FIFA World Cup. Benefits of offering flexible rental options.
- [15:00] Personal Experiences with Midterm Rentals
- Steve and Victor discuss their personal thoughts on living in different locations for extended periods and the logistical considerations for midterm stays.
- [18:00] Tangy Management's Approach to Slow Season
- Strategies Tangy Management employs to navigate the slow season, including competitive pricing, team planning, and maintaining core team members.
- [21:00] Market Analysis and Competitor Insights
- How Tangy Management analyzes market trends and competitor pricing to stay competitive during the slower months.
- [23:00] Preparing Owners for Slow Season
- Advice for property owners on preparing for the slow season, including setting realistic expectations and being flexible with rental rates.
- [26:00] Creative Revenue Solutions
- Exploring additional revenue streams for vacation rentals, such as offering extra services and events to guests.
- [28:00] Upcoming Events and Sponsorships
- Announcement of the July 10th Hospitality Mentor networking event and the sponsorship of local fighter Christian Esquilin.
- [30:00] Wrap-Up and Sign-Off
- Steve and Victor close the episode with a reminder about the upcoming event and a friendly challenge for their Top Golf outing.
In this episode of The Hospitality Mentor Podcast, host Steve Turk sits down with Mauro Pinho, Vice President of Sales and Marketing at the Acqualina Resort. Mauro shares his incredible journey from waiting tables to becoming a leader in luxury hospitality. Discover the key moments and relationships that shaped his career, the challenges and rewards of working at world-renowned properties, and his insights on the future of hospitality marketing. Whether you're a seasoned professional or just starting in the industry, Mauro's story will inspire and motivate you to pursue your passion in hospitality.
Show Notes:00:00 - Introduction
- Steve Turk welcomes listeners to The Hospitality Mentor Podcast.
- Introduction of Mauro Pinho, Vice President of Sales and Marketing at the Acqualina Resort.
02:00 - Early Beginnings
- Mauro discusses his first job in hospitality, waiting tables, and how it shaped his perspective on the industry.
- His transition to a sales manager role at the Fasano Hotel in Sao Paulo.
08:00 - Career Growth
- Mauro’s experiences and growth at the Fasano Hotel.
- The importance of curiosity and going beyond job descriptions.
12:00 - Transition to St. Regis
- The cultural shock and differences between working at Fasano and St. Regis.
- The importance of structure and processes in large hospitality chains.
17:00 - Knowing Yourself
- Mauro’s advice on understanding your professional needs and finding the right fit in the hospitality industry.
19:00 - Joining Aqualina Resort
- Mauro’s decision to join Aqualina Resort after an inspiring conversation with Deborah Yeager.
- The importance of creativity and innovation in his role.
24:00 - Building Relationships
- The significance of networking and maintaining professional relationships in the hospitality industry.
27:00 - Embracing Technology
- Mauro’s views on using AI and technology to enhance the customer journey and improve efficiency.
30:00 - Conferences and Influencers
- The role of conferences and social media influencers in hospitality marketing.
- How Aqualina integrates these strategies to build its brand.
33:00 - Exciting Projects at Aqualina
- Upcoming renovations and projects at Aqualina Resort.
- Mauro’s excitement for the future and ongoing growth of the resort.
38:00 - Advice to Young Professionals
- Mauro’s advice to young hospitality professionals: focus on people and relationships.
41:00 - Closing Remarks
- Steve Turk wraps up the episode and thanks Mauro for sharing his story.
- Information on how to connect with Mauro Pinho.
42:00 - Sponsor Message
- Biscayne Coffee: Enjoy delicious coffee roasted in Miami while helping save Biscayne Bay. Use promo code MENTOR for 10% off your first order at BiscayneCoffee.com.
Call to Action:* Subscribe to The Hospitality Mentor Podcast for more inspiring stories from top hospitality professionals.
Episode Overview:
In this special crossover episode, Steve Turk, founder of The Hospitality Mentor, joins David Arraya on the Conscious Hospitality Podcast. Steve shares his journey from his early days as a cabana boy to becoming a renowned leader in the hospitality industry. With stories from iconic hotels like Lowe’s, Mandarin Oriental, and Trump Doral, Steve provides valuable insights into leadership, resilience, and finding passion in your work.
Key Highlights:
- Introduction: Steve and David discuss their long-standing friendship and the excitement of this crossover episode.
- Starting with Gratitude: David emphasizes the importance of gratitude and asks Steve what he is grateful for today.
- Early Life and Career Beginnings: Steve talks about his childhood in Miami, his diverse cultural background, and his early competitive nature.
- Discovering Hospitality: Steve shares how his father’s career as an attorney for major hotels influenced his interest in hospitality.
- Career Milestones: From his first job at Lowe’s Miami Beach Hotel to executive positions at renowned hotels like Mandarin Oriental and Delano.
- Challenges and Resilience: Steve recounts pivotal moments, including overcoming difficult leadership challenges and learning from setbacks.
- The Entrepreneurial Leap: The story behind Steve’s successful staffing company, the decision to sell it, and lessons learned about passion versus opportunity.
- Returning to Hospitality: Steve’s return to the hotel industry, his renewed passion for team-building, and his innovative approaches to leadership.
- Pandemic Reflections: How the COVID-19 pandemic reshaped Steve’s perspective on work-life balance and led to new entrepreneurial ventures.
- The Hospitality Mentor: Steve discusses the creation of The Hospitality Mentor, his goals for inspiring the next generation of hospitality professionals, and his thoughts on the future of the industry.
Takeaways for Listeners:
- Importance of Gratitude: Starting each day with gratitude can ground you and provide clarity in challenging times.
- Leadership Lessons: Effective leadership involves understanding and motivating diverse teams, and the power of regular one-on-one meetings.
- Entrepreneurial Insights: The balance between passion and opportunity, and the importance of staying true to your values.
- Resilience and Adaptability: How to navigate career challenges and make strategic decisions that align with your long-term goals.
- Work-Life Balance: The significance of balancing professional ambition with personal life, especially in times of crisis.
Quotes from the Episode:
- “When you’re grateful for things, you realize we have so much more than so many other people around the world.” – Steve Turk
- “Don’t be afraid to taste different things. If you want to move up, you’ve got to try different places.” – Steve Turk
- “This industry is one of the few where you can really start at the bottom and end up at the top, no matter what your education level is.” – Steve Turk
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Chatting with Hotel Innovator Ryan Rivett. Dive into the exciting world of hotel life with Ryan Rivett, the brain behind MyPlace Hotels. We're talking about how he started a unique hotel brand, his adventures in the business, and what it takes to stand out in the busy world of hospitality.
Ryan opens up about his grandad's legacy with Super 8 Motels and how MyPlace Hotels is changing the game in staying overnight. Join us for a journey through the ins and outs of creating a place that feels like ‘My Place’ every time you visit.
Listen in for a behind-the-scenes look at the hotel business, straight from a pro.
Hilton & Tesla create the largest overnight electric vehicle charging network, hotel rates continue to increase and travelers wonder if there will ever be anymore good hotel deals or if those are a thing of the past, and ultra-rich travelers are focusing on vacation experiences of $100k or more! Tune in as Sarah Dandashy and Steve Turk highlight these stories, share their opinions and dive in deeper to the topics you all want to hear more about! This show is structured to cover industry news within all of travel/hospitality and is recorded live every Wednesday morning 7am PST/10am EST so make sure you tune in during our live show on our social media channels or YouTube and join the conversation, LIVE! Follow Steve Turk on LinkedIn Follow Sarah Dandashy on LinkedIn Check out Good Morning Hospitality livestreams Hospitality Hotline is open to everyone by using this link! 📲https://www.speakpipe.com/GoodMorningHospitality Good Morning Hospitality welcomes sojo as its newest show partner and is excited to bring automated guest amenity tech to the listeners of GMH! All of our listeners get 30 days of free amenities when using our link! Good Morning Hospitality is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast then you'll also love, Behind The Stays with Zach Busekrus, that comes out every Tuesday & Friday wherever you get your podcasts! Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Steve is joined by Virgi Schiffino-Kennedy. Virgi is the founder of Lux Voyage, a Travel Consultancy company that curates highly personalized journeys for travelers. Their personalized service is tailor made to each travelers preferences and desires for their trip. Virgi and her team are passionate about making each trip seamless for their clients and pampering them along the way. Throughout this conversation, Virgi talks about how she began in hospitality, when she began making money from travel consultancy, building Lux Voyage, how she vets clients, what she has learned as a hospitality founder, and so much more. Connect with Steve on LinkedIn Check out Steve's new Wednesday morning live show - Good Morning Hospitality! RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices
Join the debut episode of our Hotel Crew taking over the Good Morning Hospitality Podcast! Steve Turk & Sarah Dandashy are prepared for a wide range discussion with some special segments around their favorite hospitality stories they've recently experienced! This show is structured to cover industry news within all of travel/hospitality and is recorded live every Wednesday morning 7am PST/10am EST so make sure you tune in during our live show on our social media channels or YouTube and join the conversation, LIVE! Follow Steve Turk on LinkedIn Follow Sarah Dandashy on LinkedIn Check out Good Morning Hospitality livestreams Hospitality Hotline is open to everyone by using this link! 📲https://www.speakpipe.com/GoodMorningHospitality Good Morning Hospitality welcomes sojo as its newest show partner and is excited to bring automated guest amenity tech to the listeners of GMH! All of our listeners get 30 days of free amenities when using our link! Good Morning Hospitality is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast then you'll also love, Behind The Stays with Zach Busekrus, that comes out every Tuesday & Friday wherever you get your podcasts! Learn more about your ad choices. Visit megaphone.fm/adchoices
In honor of Chef Allen Susser joining the Advisory board of Turk Hospitality Ventures, we are replaying his inspiring interview. Chef Allen is a James Beard Award Winner and has been called the "Ponce De Leon of New Florida Cooking" by The New York Times and Food & Wine Magazine named Chef Allen "One of the Best 10 Chefs in America." Throughout this conversation, Allen talks about the his time at culinary school in Paris, working at Le Cirque in New York, opening up Chef Allen's restaurant, and what he has learned from years in the hospitality industry. RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, four hotel leaders are sharing their stories, best advice, and inspiring ideas. You will hear from Armando Campos who is the Vice President of F&B at Fontainebleau Miami Beach, Patrick Huey who is the General Manager at We Care Spa, Said Haykal who is General Manager of Faena Hotel Miami Beach & District, and Carlos Macias who is the Resort GM at La Playa Beach & Golf Resort. Whether you are just starting out in hotels or a seasoned professional, these four leaders have invaluable pieces of advice that you can learn from. RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, you will hear advice, tips, tricks, and inspiring stories from some of the hospitality industry's leading entrepreneurs. Paul Breslin shares why he made the change into his own business, Horwath HTL, and how he built a loyal client base. Josh Johnston talks about the ups and downs of building his company TrayAway, Buzzy Sklar tells the story of how he decided to launch a mango liqueur and growing his company Tropical Distillers, and Zack Bush from Madroom Hospitality gives his recipe for having success in the nightlife world of hospitality. RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices
Donald Mason, Chief Financial Officer at Four Seasons Yachts with Marc-Henry Cruise Holdings LTD, joins Steve on this episode. Donald's prior experience includes Chief Financial Officer at Fort Partners, Chief Financial Officer at Crystal Cruises, and Director of Hotel and Marine Finance & Administration at Celebrity Cruises. Throughout this conversation, Donald talks about moving from his hometown of New York to Miami, where his interest for finance began, what his first role in hospitality was, how he began working in cruises, what led him to transition to each of his former roles, how he got to his current title at Marc-Henry, and so much more. RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices
Ludovica Rocchi and her family run an incredibly impressive portfolio of hotels in Italy. After starting her hospitality career as a concierge, Ludovica is now the Brand Director for R Collection Hotels. The heart of their portfolio is a property in Lake Como, where they offer exquisite views, Italian excursions, and top tier hospitality. Throughout this episode, Ludovica talks about the early days of her career as a concierge, when she decided to join the family business, the pros and cons of working alongside family, how the R Collection Hotels approaches hospitality, what she's excited about for the future with the brand, and great advice for everyone in hospitality. RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Steve is joined by Kirk Peterson, President of Sightline Hospitality. Sightline’s mission is become the preferred third-party management company for properties whether they are soft-branded, big box, independent, boutique, and more. Throughout this conversation, Kirk shares his career background, what led him to hospitality, his career in hotel development and how Sightline was created, invaluable experiences and lessons he has learned, and the importance of mentorship. RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Steve is joined by Mychal Millian, General Manager / Director of Complex Operations at Dania Pointe Marriot Hotels. Mychal's hospitality career spans over 13 years, throughout which he has held various leadership positions at tops brands such as Marriott & AC by Marriott, COMO Hotels and Resorts, HEI Hotels, Standard International, SBE, Highgate Hotels, and MEI Hotels. In this conversation, Mychal shares where his hospitality journey started and how he transitioned into each of the roles he has held. Mychal's story is one that every professional can learn something from, tune in to hear the lessons he has learned and what advice he has for other hospitality professionals! RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, you will hear an inspirational compilation from some of the hospitality industry's top executives: Raul Leal, Thatcher Brown, Euan McGlashan, and Dawn Gallagher. Raul Leal, the Chief Executive Officer at SH Hotels & Resorts, describes the importance of sustainability in hospitality and what he's excited about for the future. Thatcher Brown, the Chief Commercial Officer & Head of Joint Yacht Operations at Marc-Henry Cruise Holdings LTD, Owner and Joint Operator of Four Seasons Yachts, talks about what he learned working around the world and learning how different cultures approach hospitality. Euan McGlashan, the Co-Founder and CEO of Valor Hospitality Partners, talks about growing up in Scotland and learning to build 5 star luxury hotels in his twenties. Dawn Gallagher, Chief Commercial Officer at Crescent Hotels & Resorts, shares her career journey and how she built her leadership skills. RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices
[REPLAY] In honor of David Arraya being recently named the Global COO of Nomade People, this is a replay of his interview on The Hospitality Mentor podcast. Back when this episode released, David was the General Manager at Six Senses Hotels Resorts Spas in Ibiza, Spain. Some of his former roles include Hotel Manager at Fontainebleau Miami Beach, Hotel and Resorts Manager at the Four Seasons in Hawaii, Hotel Manager for Swire Hotels in Hong Kong, General Manager for Auberge Resorts Collection in Mexico, and so many other impressive roles around the world. Throughout this conversation, David talks about his experience working in hotels across the world, what led him to his role at Six Senses in Ibiza, and what his advice is for hospitality professionals, no matter what stage of their career they are in. RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Steve is joined by Said Haykal, the General Manager of Faena Hotel Miami Beach & District. Said is an experienced operations leader with a ultra-successful career of working in the luxury hospitality industry. He has been involved in opening some of the most prestigious properties in the world, including two properties that achieved Forbes Five Star & AAA Five Diamond Status within the first year of opening. Throughout this conversation, Said talks about his experience previously working at Ritz Carlton, St. Regis, Como Hotels, Four Seasons and the progression of roles that led to his current position as General Manager at Faena Hotel, building resiliency, leading a team, and what he recommends to every hospitality professional. RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, you will hear from Brian Connors, the Founding Faculty Director of the Bacardi Center of Excellence at Florida International University. The Bacardi Center of Excellence is an educational partnership focused on teaching beverage management, fine spirits, industry innovation, sustainability, service excellence and entrepreneurship. Brian shares his experience earning his culinary degree from Johnson & Wales University, becoming a Certified Sommelier, working on a private yacht, why he was drawn to education, how the partnership between Bacardi and FIU came to be, FIU's incredible AI bartender Cecilia, what he's excited about for the upcoming years, and more. There are so many golden nuggets of wisdom throughout this conversation with Brian, enjoy! RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, you will hear from Carlos Macias, the newly appointed General Manager of La Playa Beach and Golf Resort in Naples, Florida. Carlos has formerly been Hotel Manager at Nobu Hotel Miami Beach, Resort Manager at Bakers Cay Resort in Key Largo, Director of Rooms at Two Roads Hospitality, Opening Manager at Charleston Harbor Resort and Marina, and more. Throughout this conversation, Carlos details the highs and lows of his successful career, sharing what led him to hospitality and the ins and outs of each title he has held at some of the top brands in the industry. RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices
In today's episode, Steve is joined by Evan Puchalsky. Evan is the Chief Operating Officer at The Lure Group, a nightlife and entertainment group based in New York City. Evan's resume is wildly impressive, with formers roles as Vice President of Operations at C3 by sbe, Director of Food and Beverage at TAO Group, Senior Director of Operation at The ONE Group, and more. Evan shares stories, lessons, advice, and knowledge throughout this conversation that is beneficial for all hospitality professionals. RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices
In this week's episode, Steve is joined by Armando Campos, the Vice President of Food & Beverage at Fontainebleau Miami Beach. Armando's previous F&B roles include Executive Director of F&B at Pendry Hotels, Director of F&B at Loews Hotel, and Director of F&B at Hilton. Armando is also the Co-Founder & CEO of the consulting company, California Investment Group. Throughout this episode, Armando shares his hospitality journey that led him to working in Food & Beverage for some of the top hotel brands. You will hear about the different roles he has had in hospitality, why he decided to start his own company, what his role is like at the Fontainebleau Miami Beach, and more.
RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! TrayAway Offer Enhance your guest experience while ensuring beautiful hotel hallways are never cluttered with dirty room service trays. Use Promo Code TURK10 for a 10% discount on all TrayAway products and services Learn more about your ad choices. Visit megaphone.fm/adchoices
In this week's episode, Steve is joined by Raul Leal, Chief Executive Officer at SH Hotels & Resorts. Prior to leading SH Hotels & Resorts, Raul was the President & CEO of Virgin Hotels where he oversaw the launch of five Virgin-branded hotels and began the development of 10 more. Raul's resume is chalk full of other impressive roles, such as President/Partner-Hotel Owner at Desires Hotels and General Manager of Interstate Hotels & Resorts. Throughout this episode, Raul shares his inspiring career journey and what he has learned while building some of the biggest hotel and hospitality brand names. Raul talks about his early jobs in the hotel industry, when he caught the entrepreneurial bug, how he met Richard Branson and began working for Virgin Hotels, projects he is currently working on, how mentorship has influenced his career, and so much more.
RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! TrayAway Offer Enhance your guest experience while ensuring beautiful hotel hallways are never cluttered with dirty room service trays. Use Promo Code TURK10 for a 10% discount on all TrayAway products and services Learn more about your ad choices. Visit megaphone.fm/adchoices
In today's episode, Steve is joined by Chef Donatella Arpaia. Chef Donatella has made a name for herself, opening up some of New York City's top restaurants and appearing consistently on TV as an Iron Chef Judge. Now based in Miami, Chef Donatella is opening up her first restaurant in South Florida, Noma Beach at Redfish. Throughout this episode, Donatella talks about how she successfully built a career as a restaurateur after she made the decision to leave her job as an attorney. You will hear about the different restaurants she has opened, why she decided to go to culinary school, how she became a judge on Iron Chef, why she left New York to come down to Miami, and what her vision is for her Noma Beach at Redfish. RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! TrayAway Offer Enhance your guest experience while ensuring beautiful hotel hallways are never cluttered with dirty room service trays. Use Promo Code TURK10 for a 10% discount on all TrayAway products and services Learn more about your ad choices. Visit megaphone.fm/adchoices
In today's episode, Steve is joined by Adam Harris, CEO and Cofounder of Cloudbeds. With a diversified finance, transmedia marketing, and web technologies background, Adam's previous roles range from being a technology investment banker, a technology consultant to emerging business, and the founder of numerous technology start-ups. Since launching in 2012, the awardwinning Cloudbeds Hospitality Platform combines operations, revenue, distribution, and growth marketing tech tools to help hoteliers and hosts grow revenue, streamline operations, and deliver top tier guest experiences. Throughout this episode, Adam talks about his background working with tech startups, the inspiration to create Cloudbeds, what painpoints Cloudbeds helps to solve in the hospitality industry, how the industry continues to evolve with technology, what he has learned throughout his career, and more.
RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! TrayAway Offer Enhance your guest experience while ensuring beautiful hotel hallways are never cluttered with dirty room service trays. Use Promo Code TURK10 for a 10% discount on all TrayAway products and services Learn more about your ad choices. Visit megaphone.fm/adchoices
In today's episode, Steve is joined by Cessie Cerrato, public relations and social media marketing expert. Prior to founding her own agency, Cessie C. Communications, Cessie led global PR, and social media influencer brand partnerships in her role as Vice President of Public Relations for Palace Resorts and Le Blanc Spa Resorts, a chain of ten luxury resorts in Mexico and Jamaica. During her career, she has delivered impressive public relations results for top brands including Visit Mexico, Visit Cancun, Aeromexico, Expedia, Avis Budget Group, the Israel Ministry of Tourism, Hotel Wales New York, ESPN Deportes and Bacardi. Since starting her own agency, Cessie C. Communications, she has drives results for clients in the lifestyle, beauty, travel, and hospitality sectors. Throughout this episode, Cessie shares her career journey in marketing and PR. She talks about her early jobs in hospitality, what it was like working PR for hotels in Miami, what gave her the courage to move to New York City, why relationship building is pivotal for growing your business, the impact social media has had on PR and marketing, and what it's been like since starting her own agency.
RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! TrayAway Offer Enhance your guest experience while ensuring beautiful hotel hallways are never cluttered with dirty room service trays. Use Promo Code TURK10 for a 10% discount on all TrayAway products and services Learn more about your ad choices. Visit megaphone.fm/adchoices
In today's episode, Steve is joined by Jennifer Kaminski. With more than 19 years of experience, Jennifer has developed a niche in directing and leading on-trend lifestyle and luxury brands as it relates to their strategies involving digital marketing, brand management, PR, social media, content creation, and partnerships. She is the Founder & Managing Director at Social Thinking, a marketing and branding agency as well as the Managing Partner at 2 Korean Girls, a Korean ghost kitchen in Miami. Throughout this episode, Jennifer talks with Steve about her marketing career and what led her sister and her to create 2 Korean Girls. She talks about the changes she saw in marketing with the rise of social media, the process building a ghost kitchen, how packaging and branding has impacted 2 Korean Girls success, and more.
RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! TrayAway Offer Enhance your guest experience while ensuring beautiful hotel hallways are never cluttered with dirty room service trays. Use Promo Code TURK10 for a 10% discount on all TrayAway products and services Learn more about your ad choices. Visit megaphone.fm/adchoices
In today's episode, Steve is joined by his friend and fraternity brother, Memphis Garrett. Since their days together at Florida State University, Memphis has created a successful career in hospitality for himself and is now the founder and CEO of Garrett Hospitality Group. He has opened around 40 restaurants and nightclubs throughout his career and has launched some of South Florida’s most acclaimed food and beverage concepts. Throughout this conversation, Memphis talks with Steve about how he was motivated to make hospitality a career, working with SBE, why he decided to start Garrett Hospitality Group, and what his advice is for other hospitality professionals.
RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! TrayAway Offer Enhance your guest experience while ensuring beautiful hotel hallways are never cluttered with dirty room service trays. Use Promo Code TURK10 for a 10% discount on all TrayAway products and services Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Steve is joined by Jeffrey Klein, the Executive Vice President & Chief Operating Officer at Williams Island. Williams Island in South Florida offers a private, exclusive, and amenity-rich lifestyle to residents that prefer the finer things in life. Prior to working at Williams Island, Jeffrey was the Vice President and Managing Director at the JW Marriott Miami Turnberry Resort & Spa, Vice President of Operations, Food & Beverage at Fontainebleau Miami Beach, and the Director of Food & Beverage at Loews Hotels & Co. Throughout this conversation, Jeffrey talks with Steve about how he went from managing a Dairy Queen at the start of his career to working for some of the best companies in hospitality. You will hear about the transitions between Jeffrey's different roles, what he learned from each of them, and how mentorship has played a foundational role in his hospitality career. RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! TrayAway Offer Enhance your guest experience while ensuring beautiful hotel hallways are never cluttered with dirty room service trays. Use Promo Code TURK10 for a 10% discount on all TrayAway products and services Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Steve is joined by David Arraya. He is the General Manager at Six Senses Hotels Resorts Spas in Ibiza, Spain. However, David has spent his hospitality career traveling the world. Some of his former roles include Hotel Manager at Fontainebleau Miami Beach, Hotel and Resorts Manager at the Four Seasons in Hawaii, Hotel Manager for Swire Hotels in Hong Kong, General Manager for Auberge Resorts Collection in Mexico, and so many other impressive roles around the world. Throughout this conversation, David talks about his experience working in hotels across the world, what led him to his role at Six Senses in Ibiza, and what his advice is for hospitality professionals, no matter what stage of their career they are in.
This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Steve is joined by long time friend and former colleague, Jorge Ramos. Jorge is the Culinary Director of the Americas at Hilton Hotels and Resorts. Jorge has an impressive track record of former roles such as Director of Food & Beverage and Culinary at Conrad Hotels & Resorts, Executive Sous Chef at 1 Hotels, Executive Chef at The Ritz-Carlton, just to name a few. Jorge and I met when we were both working at Loews Miami Beach and it has been inspiring to watch him grow as a leader in the hospitality industry. Throughout this conversation, Jorge talks about how his journey in hospitality, from working at McDonald's to his current position as Culinary Director of the Americas at Hilton Hotels and Resorts.
This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Steve is joined by the CEO of Jurny, Luca Zambello. Jurny is the hospitality industry's first vertically integrated system. Its all-in-one system includes AI pricing, automated smart access control, noise sensor dashboard, guest verification software, PMS, messaging, channel management, cleaning management system, online reputation tracker, and much more on it's all-in-one dashboard. However just like every founder, Luca's path to building Jurny has not come without challenges. Throughout this conversation, Luca talks about how he pivoted the business to make it scaleable, navigating city regulations when it comes to AirBNBs, building the company, issues that come when scaling a business, his experience raising money, how Jurny is helping different areas of the hospitality industry, and more.
This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Steve is joined by Chef Sean Bernal. Chef Sean has worked as an Executive Chef at top hospitality companies such as the Ocean Reef Club, The Light Group, The Mondrian Hotel, The Delano Hotel, and is currently the Executive Chef at the brand new Mayfair House Hotel and Garden in Coconut Grove, Florida. Throughout this conversation, Chef Sean shares his journey to becoming a top chef. You will hear his wide range of experience working as a chef at hotels, getting banquet experience, working as a private chef, entering the restaurant business, how the pandemic impacted his career, what he learned from his mentors, and so much more!
This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Steve is joined by Josh Johnston. After working in the hotel industry for years and working his way up to Director of Restaurants at the Four Seasons and Operations Training Manager at Hilton Hotels, Josh recognized a common painpoint among hotels. The room service trays that guests put in the hallway for pickup were left for far too long. Today, Josh is the CEO and Co-Founder of TrayAway, a company that enhances the hotel guest experience by ensuring that the hallways are never cluttered with dirty room service trays.Throughout this conversation, Josh talks about successes and failures working in business at a young age, how he entered the hospitality industry working in Jackson Hole, making his career intentions known throughout various roles, his experience as the Director of Restaurants at the Four Seasons, the inspiration for creating TrayAway, and what's to come for the future of the company.
This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Steve is joined by Robin Moncrieffe and Nikki Wade. Both Robin and Nikki have individually had successful careers in hospitality in sales and together they have branched out into the podcast world. Since launching their podcast, Don't Look Under The Bed, it has been listed in the top 30 podcasts in the world by the International Hospitality Institute.Throughout this conversation, Robin and Nikki talk about their indidivual journeys into hospitality sales, how they met, why they were inspired to start their podcast, how sales has changed form the pandemic, what their advice is for young sales professionals, and so much more.
This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Steve is joined by celebrity chef, entrepreneur, and inventor, David Burke. David is internationally known for his revolutionary techniques, successful restaurant empire, and many TV appearances. He has won Japan’s Nippon Award for Excellence, the Robert Mondavi Award of Excellence, and is the first American ever to win the prestigious Meilleurs Ouvriers de France Diplome d’Honneur. Throughout this conversation, David shares what led him to pursue culinary school, stories from his young years in the kitchen, what contributed to him discovering his unique culinary style, how a New York Times critic changed his career, the story behind his dish that won Best Dish in America, advice for young culinary professionals, and more.
This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Steve is joined by Andrea Foster. Currently the Senior Vice President of Development at Marcus Hotels & Resorts, Andrea knew she wanted to build a successful career in hospitality at the young age of 14 years old. Throughout this conversation, you will hear where Andrea's love for the industry began, her experience going to Cornell - a top school for hospitality, what she learned from her time working in hotel technology, why she decided pivot to the corporate hotel level, the importance of networking, and so much more.
This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Steve is joined by Patrick Goddard. Throughout his successful career in hospitality, Patrick has worked in hotel development and operations for Hilton Hotels, Loews Hotels and Rosewood Hotels. He was also a successful hospitality entrepreneur. Today, Patrick is the President of Brightline Trains, where he is responsible for the company’s multi-billion-dollar intercity passenger rail development and expansion that will connect Central and South Florida. Throughout this episode, Patrick talks to Steve about his introduction to the hospitality industry growing up in Europe, the experiences he had at different hotel companies, saying yes to the opportunities that came his way, and so much more.
This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Steve is joined by Kenroy Herbert. Kenroy is the President and Founder of Leviticus Lifestyle & Travel, where he and his team provide one-of-a-kind luxury experiences for vacationers on the island of Anguilla. He also leads the seven-member Board of Directors that oversees the global operations of the Anguilla Tourist Board where he is responsible for promoting the island’s exceptional tourism product while optimizing the benefits to Anguilla’s residents. Throughout this conversation, Kenroy talks about what he looks for in adding properties to his portfolio, working with top vendors and staff, building a team culture, staying away from mass tourism, the luxury brands that inspire him, and more.
This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Steve is joined by Phillipe Roederer. Phillipe's career focus has primarily been luxury wine, spirits, and bottled water. He has recently pivoted and is now building success as a brand consultant. Phillipe's former roles include CEO of VOSS Water, Eastern Division Manager of Clicquot Inc, VP Sales and Marketing Americas of Mumm - Perrier Jouet Champagne, just to name a few. Since starting his work as a brand consultant, Phillipe has worked with top brands such as SoulCycle, Brand House Wine & Spirits, and Della Vite Prosecco. Throughout this conversation, Phillipe talks about his experience working with luxury brands, building the brand VOSS water, building teams in start up and corporate organizations, why he decided to start his own consulting company, and so much more.
This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Steve is joined by Matt Dinkel. Matt is currently the General Manager at the award winning Mandolin Aegean Bistro in Miami. One of the hottest restaurants in the country. Matt has also worked in a number of different areas of hospitality. Some of Matt's former roles include General Manager at Mignonette, Restaurant Manager at STARR Restaurants, Director Of Food And Beverage at The Dalmar Fort Lauderdale, General Manager at The Drexel, just to name a few. In this conversation, Matt talks about the highs and lows throughout his hospitality journey and shares his inspiring mindset on how to build relationships, seize every opportunity that comes your way, and embrace the lessons that a career in hospitality teaches you.
This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Steve is joined by Patrick Fisher, Senior Vice President and Managing Director at Fontainebleau Miami Beach. From being captain of the LSU football team back in college to landing top positions in the hospitality industry, Patrick is a natural leader that we can all learn from. In this conversation, Patrick talks about his impressive roles he has had throughout his hospitality career, which includes Vice President of Hotel and Retail Operations at the MGM Resorts International in Las Vegas, Senior Corporate Director Operations at Montage International, and his current role as Senior Vice President and Managing Director at Fontainebleau Miami Beach. This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Steve is joined by Santi Rodriguez, the General Manager for Nobu Hospitality. Throughout his career in hospitality working in impressive former roles as Worldwide Corporate Director at Nobu Restaurant, Director Of Operations at Mr. Chow Enterprises, and more, Santi has traveled the world, pursued his own entrepreneurial endeavors, and made a name for himself. In this conversation, Santi talks about working for Nobu, Mr. Chow, opening up his own businesses, the importance of building good relationships, and so much more.
This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Steve is joined by Carlos Garcia, the General Manager at Sonesta Miami Airport. A hotelier at heart, Carlos' former roles include Hotel Manager at Intercontinental San Juan, Director Of Food And Beverage at Dreams Palm Beach, and a variety of positions during his 6 years at Hotel Intercontinental Miami. In this conversation, Carlos talks about how he went from being a bellboy to a hotel general manager in 13 years and what he learned along the way.
This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Steve is joined by Chef Gordon Maybury, the Director of Culinary at the JW Marriot Miami Turnberry Resort & Spa. Chef Gordon is an incredible creative culinary professional with more than 30 years of progressive, worldwide experience in the Hospitality industry. Some of Chef Gordon's former roles include Executive Chef at The Arizona Biltmore, Executive Chef at PGA National Resort and Spa, and Executive Chef and Executive Sous Chef at renowned properties such as Loews Miami Beach Hotel and Peninsula Hotel in New York. In this conversation, Chef Gordon talks about his journey as a chef that has taken him all over the world and the lessons he has learned while working in hospitality. This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Steve is joined by Amy Johnson. Amy is currently the General Manager at The Confidante Hotel in Miami Beach and member of Hyatt’s Global Diversity, Equity and Inclusion Council. Throughout her career, Amy has gained incredible hotel experience with former roles as the General Manager for the Hyatt Regency Calgary, Corporate Director of Field Operations at The Americas Hyatt Hotels, and Senior Director of Catering Sales and Conventions Hyatt Regency O'Hare - just to name a few. In this conversation, Amy talks about her career in hospitality that led her to working for top brands and what her advice is for the next generation coming up in the industry.
This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Steve is joined by James Ferguson. James is an award-winning Hotel General Manager with years of experience in effectively leading and managing hotel operations. He recently published his book, The Confetti Culture Playbook, an inspiring book that he wrote for hotel managers who are looking to build a strong company culture. James is also a principal consultant at Confetti Culture LLC, his own business, that is working to challenge the status quo by helping hotels realign their priorities and put employees first. Throughout this conversation, James talks about what he has learned working for a variety of different hotels, what inspired him to write his book The Confetti Culture Playbook, and what's next for his career in the beautiful industry of hospitality. .
This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Steve is joined by Peter Ricci. After years of working in leading industry roles including being the GM at major brands of Hilton, Holiday Inn, Best Western, and Ramada, Peter transitioned over to the academic side of hospitality. Today, Peter is the Clinical Associate Professor and Director of the nationally ranked Hospitality & Tourism Management Program at Florida Atlantic University. Throughout this conversation, Peter talks about his career in hospitality prior to becoming a professor, changes he has seen in the industry, his passion for life long learning, and so much more.
This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Steve is joined by Ron Green. Ron is the Founder & Chief Entertainment Officer at EntertainmentResource.net, connecting hospitality venues with the right entertainment that fits their brand and elevates their events. Throughout this conversation, Ron talks about his impressive hospitality journey that led him to DJ-ing on a cruise ship, helping to curate Jimmy Buffett's Margaritaville brand, and becoming an "experience architect" through his own entertainment company.
This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Steve is joined by long time friend and former colleague Frederic Delaire. Originally from France, Frederic is currently the Executive Chef at the JW Marriot Marquis Miami but he has had quite the unique journey to become the renowned chef he is today. Throughout this conversation, Frederic talks about his background learning from top chefs in Europe, what led him to moving to the United States, his experience working at multiple Michelin star restaurants, what has been a major turning point in his life, and so much more.
This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Steve is joined by Stephanie Leger. Stephanie is the Chief Excellence Officer at First Rate Hospitality where she leads various hospitality projects such as pre-opening planning, company transitions, evaluating properties incognito, training associates to drive guest engagement, and more. Throughout this conversation, Stephanie talks about her various roles within the Ritz-Carlton early in her career, what it was like evaluating properties as a Forbes travel guide, what led her to starting First Rate Hospitality, and so much more. This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Mentioned in this episode: Real Time Res Ad This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Real Time Res Link Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Steve is joined by Wil Slickers. Wil is the CEO & Founder of Hospitality.FM, a podcast network, and also the Co-Founder & COO of Recreation Rentals. If you're looking for new podcasts to listen and learn from, Hospitality.FM has a wide range of shows that cover every corner of the wonderful industry of hospitality. Wil hosts two podcasts within Hospitality.FM - Slick Talk and Good Morning Hospitality, both of which have become incredibly successful. Throughout this conversation, Wil talks about his previous roles in the hotel industry, why he started a vacation rental company, what inspired him to start a hospitality podcast, how he is "going all in on audio", the future for Hospitality.FM, and so much more. This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Mentioned in this episode: Real Time Res Ad This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.
The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.
To learn more check them out here! Real Time Res Link Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Steve is joined by Victoria Taylor, an Experience & Experiential Consultant. Victoria is passionate about creating stand-out guest experiences in the hospitality and luxury industries. She combines research, buying behavior data, marketing, creativity, and her storytelling expertise to cultivate a desire to experience and buy from hospitality and luxury brands. Victoria has worked with incredible brands such as Kempinski Hotels & Resorts, Lamborghini, Aston Martin, Warner Bros, and more. Throughout this conversation, Victoria talks about the multiple roles she has worked in the hospitality industry, the process behind some of the jaw-dropping experiences she has created, how to maintain excitement within the guest, and so much more. This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Mentioned in this episode: Real Time Res Ad This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.
The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.
To learn more check them out here! Real Time Res Link Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Steve is joined by Loni Paige, the CEO of Mixology Mixer & Loni Paige Events. When the global pandemic began two years ago, Loni's event planning business was put on hold and Mixology Mixer was born, providing cocktail kits and Zoom mixology classes for at-home happy hours. Today, both Mixology Mixer and Loni Paige Events are thriving and influencing the hospitality industry. Throughout this conversation, Loni talks about her career journey that led her to starting her own business, what it is like planning events for Bitcoin and Formula One, the story behind Mixology Mixer, and so much more. This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Mentioned in this episode: Real Time Res Ad This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.
The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.
To learn more check them out here! Real Time Res Link Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Steve is joined by Chef Allen Susser, the James Beard Award Winner. Chef Allen has been called the "Ponce De Leon of New Florida Cooking" by The New York Times and Food & Wine Magazine named Chef Allen "One of the Best 10 Chefs in America." Throughout this conversation, Allen talks about the his time at culinary school in Paris, working at Le Cirque in New York, opening up Chef Allen's restaurant, and what he has learned from years in the hospitality industry. This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Mentioned in this episode: Real Time Res Ad This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.
The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.
To learn more check them out here! Real Time Res Link Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Steve is joined by Buzzy Sklar, the CEO at Tropical Distillers. After owning clothing, restaurant, and bar businesses, Buzzy saw a need in the liquor industry for true mango and citrus flavors, inspiring him to launch Tropical Distillers. After successfully landing Tropical Distillers on the shelves across the state of Florida, Buzzy and his team are now building Miami's first distillery where fans of the product can go for tastings, events, and experiences. Throughout this conversation, Buzzy talks about the variety of business ventures he has pursued, how he came to the decision to enter the liquor industry, and the challenges and successes he has experienced since launching Tropical Distillers. This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Mentioned in this episode: Real Time Res Ad This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.
The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.
To learn more check them out here! Real Time Res Link Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Steve is joined by Zack Bush. Zack is the co-owner of Ball & Chain, a historic live-music venue on Miami’s famed street Calle Ocho, in Little Havana. Zack and his team renovated and restored the historical gem, famous for hosting 20th century jazz greats, and brought it back to life as a successful music venue today. Zack is also the co-owner of Mad Room Hospitality, Taquerias El Mexicano, and Los Altos. Throughout this conversation Zack talks about his career journey, the experience of renovating Ball & Chain, and what his advice is for other professionals in the hospitality industry. This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Mentioned in this episode: Real Time Res Ad This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.
The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.
To learn more check them out here! Real Time Res Link Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Steve is joined by long time mentor, Paul Breslin. After working for over 20 years as an executive for top rated luxury hotel management companies, Paul is now the Managing Director at Horwath HTL. He is now works with developers and owners to turn real estate opportunities into successful hospitality companies. Throughout this episode, Paul talks about the many roles he held throughout his hospitality career, what his advice is for young professionals in the industry, his entrepreneurial journey, and more. This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Mentioned in this episode: Real Time Res Ad This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.
The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.
To learn more check them out here! Real Time Res Link Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Steve is joined by Ben Potts, Partner at Unfiltered Hospitality. Ben is one of the top bartenders in the country, a cocktail connoisseur, and an expert in fine spirits. With his newest venture, Unfiltered Hospitality, Ben and his team provide world-class cocktail consulting, management coaching, and brand strategy in the beverage industry. Throughout this episode, Ben talks about his career journey switching from investment banker to a bar back at Purdy Lounge in Miami Beach, how he became a top bartender in Miami, his successes and failures in opening up his own businesses, what his mission is with Unfiltered Hospitality, and more. This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Mentioned in this episode: Real Time Res Ad This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.
The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.
To learn more check them out here! Real Time Res Link Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Steve is joined by Brian Proctor, the Founder & CEO of the Leeds Hospitality Group. Brian has over 40 years of experience in the hospitality industry working and managing hotels for some of the world's top companies and brands. Now with his own company, Leeds Hospitality Group, Brian works with clients on Asset Management, General Hospitality Consulting, New Builds & Transitions Project Management, and Task Force. Throughout this episode, Brian shares the progression of his career in hospitality, what his mission is with Leeds Hospitality Group and his advice for those working to get the industry back to where it was pre-pandemic. This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Mentioned in this episode: Real Time Res Ad This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.
The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.
To learn more check them out here! Real Time Res Link Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Steve is joined by Gabriel Constantin, the Managing Director at Trump International Hotel & Tower. Gabriel's drive, motivation, and willingness to seize opportunities that come his way have been the foundation to his success in the hospitality industry. Throughout this episode, Gabriel talks about his hospitality journey from washing dishes to becoming the Managing Director at Trump International Hotel & Tower and the lessons he has learned along the way. This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. To learn more go to realtimereservation.com Mentioned in this episode: Real Time Res Ad This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.
The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.
To learn more check them out here! Real Time Res Link Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Steve is joined by Dr. Jeffrey O, the CEO of the International Hospitality Institute. Dr. Jeffrey has a great understanding of how important each and every role in the hospitality industry is and he is working to spread that message on a global scale. Throughout this episode, Dr. Jeffrey shares his career journey in the hospitality industry, what he learned about building a thriving team culture, and his mission with the International Hospitality Institute. This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. To learn more go to realtimereservation.com Mentioned in this episode: Real Time Res Ad This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.
The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.
To learn more check them out here! Real Time Res Link Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Steve is joined by Mohan Koka, General Manager of the Kimpton Surfcomber Hotel. Mohan shares his experience immigrating to the United States from India, how he found his way into hospitality and hotel management, pivotal lessons in his career, how to build and empower a team, and so much more. This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. To learn more go to realtimereservation.com Mentioned in this episode: Real Time Res Ad This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.
The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.
To learn more check them out here! Real Time Res Link Learn more about your ad choices. Visit megaphone.fm/adchoices
Welcome to the first episode of the Hospitality Mentor Podcast! In this episode, Hospitality Mentor host Steve Turk is joined by Victor Feria, the Managing Director of Tangy Management. Tangy manages luxury vacation homes and prides itself on providing luxury hotel service in homes. Victor talks to Steve about his journey in the hospitality industry from being a golf course ball boy to mastering VIP guest services, how he built Tangy, and what he believes holds for the future of the industry. This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. To learn more go to realtimereservation.com Mentioned in this episode: Real Time Res Ad This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.
The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.
To learn more check them out here! Real Time Res Link Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Steve is joined by Mary Rogers, General Manager of the Montage Laguna Beach. Mary has had an incredible career in hospitality, from starting at the age of 13 working at a small bed and breakfast in Ireland to managing the Fontainebleau Miami Beach, one of the world's most luxurious hotels. Throughout this conversation, Mary talks about the different roles she has worked in hotels, the importance of building relationships, and what her advice is for young hoteliers. This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. To learn more go to realtimereservation.com Mentioned in this episode: Real Time Res Ad This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.
The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.
To learn more check them out here! Real Time Res Link Learn more about your ad choices. Visit megaphone.fm/adchoices