Corporate Learning with Jardine : Recent Episodes

Jardine Ong

Corporate Learning Excerpts for Learning Organizations offer bite-sized learnings from some of my Corporate Training Workshops on Communication, Etiquette, Customer Service, Sales, Management and Leadership.

Speaker's Profile : https://ongjardineb.wixsite.com/profile

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Welcome everyone to corporate learning excerpts. My name is Jardine. Todays episode is all about Measuring Accuracy of Psychometric Tests, a topic of Psychometric Profiling Tools.We will cover briefly the two accuracy factors which are validity and reliability.So let’s begin. Psychometric tests are measurement tools, they are used to measure personality traits, cognitive abilities, and behavioral tendencies. Pretty much they’re being used in the education and work setting to make important decisions regarding career planning, hiring, role fitment and work styles. So accuracy is key in these assessments. And to make something accurate, you should look into its validity and reliability. Let’s cover what each means. When we speak of Validity: it means a test should measure what it is designed to measure. It’s the degree to which a resulting score can be used to figure out the level of the person answering the test. When we speak of reliability : it means a test should measure whatever it is supposed to, consistently. So it’s the degree to which scores from a particular test are consistent from one time to the next.Of the two, validity is generally considered the most important for the quality and accuracy of the assessment, because it relates to the actual content of an assessment. So how do you know if a test is valid?There are three main types of validity and there needs to be evidence of all of these before a test can be accepted as valid.To establish whether a test is valid, ask yourself the following questions:First question. What do you want to measure and does the assessment cover this? This is known as content validity.Second. How well is the assessment measuring the content? This is known as criterion validity.Third, is it actually measuring the content (or something else)? This is known as construct validity.If you can find evidence for all of these validity measures, you can conclude the assessment is valid to whatever it is you want to measure. Now let’s come to reliability. How do you know if a test is reliable?Once you’ve figured that your assessment is valid, the next thing to look into is whether it’s found to be doing its job when used in different scenarios, for example with different groups, or over different points in time. This is the main point of reliability.Now there are three ways a test can be examined for its reliability, and these can be addressed by posing the following questions:First question. Are the results of your test replicable? In other words, are similar results achieved if a group of people take the test twice? This is known as test-retest reliability.Second. Are similar results achieved if similar assessments are taken within a short time? This refers to similarity between scores as well as positions, and is known as alternate form reliability.And third. Is the test internally consistent? This measures how the content of an assessment works together to evaluate understanding of a concept, and is known as internal consistency reliability.If you can find evidence for all of these reliability measures then the assessment is reliable. Together, validity and reliability make up the main considerations for judging whether an assessment provides an accurate data. A test is valid if the interpretation of a test-taker’s scores can be directly related to what the test is designed to measure, and it is reliable if this is the case over multiple applications of the test – both for different test-takers as well as for the same test-taker sitting the test at different times.

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Welcome everyone to corporate learning excerpts. My name is Jardine. Todays episode is all about the History of Psychometric Tests, a topic of Psychometric Profiling Tools.We will cover briefly how it all started, key people who contributed to it and concepts that influenced the psychometric models we use now. So let’s begin. Here are some key points : //Charles Darwin : our traits could be passed down through family bloodlines which makes our traits different from each other// Frances Galton : on the differences between human “mental capacity” aka intelligence, measuring human behaviour, and the word “psychometrics” was born//William James Cattel : mental measurements, like time to name a color, time judgment; judgment of line length; recall of numbers and letters after hearing them//Charles Spearman : introduced the first measurement of general intelligence to explain performance of any mental task along with a statistical method called Factor Analysis//Alfred Binet and Theodore Simon : measure intelligence with other things like your attention, judgment, knowledge, and memory, mental levels - if you perform lower than another person your age, you have a lower mental level. If you over perform, then you have a higher mental level//Lewis Terman : Stanford-Binet Test, used in schools. //American Psychological Association : SATs//Single factor theory focusing on general intelligence to multiple factor analysis focusing on associative memory, general reasoning, number ability, perceptual speed, spatial ability, verbal comprehension, and word fluency//World War I : Tests were developed further as part of the recruitment process to know whether soldiers would develop PTSD //World War II : Psychometric tests were used to find out which soldiers were eligible for officer ranks//Galton's Lexical Hypothesis : personality traits can be encoded from language//Allport and Odbert : took out all personality-related words (18,000 in total!) in attempt to explain human behavior//Cattel : 12 dimensions of personality to group all 18000 words//Hans Eysenck : said there were three, and used that in personality tests to recruit soldiers in World War II//Big Five Model : focus on 5 dimensions to predict work-related outcomes//Learning from the history : our traits are not fixed; so our personalities can be activated in certain situations and at different times in our lives, this dynamic play between personality affecting work and work affecting personality just shows that work can have a profound impact on our quality of life//Psychometric tests in organizations : used to understand their teams’ motivations and values and so they can have the team culture best suited for them to drive performance and develop potential

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This is Part 1 of your Social Intelligence Workshop.

We will introduce Social Intelligence by first covering these 3 Topics :

  1. Social Brain - how humans are wired to connect

  2. Social Neuroscience - what happens in our brains when we do connect

  3. Social Intelligence - its responsiveness and influence

So let's begin.

Part I.C. Social Intelligence

Responsiveness and Influence of the Social Brain

Our brains interlock, therefore spreading our emotions like virus.

Our social interactions play a role in reshaping our brain, through neuroplasticity, which means repeated experiences sculpt the shape, the size, the number of neurons and their synaptic connections. By repeatedly driving our brain into a given register, our key relationships can gradually mold certain neural circuitry. In effect, being chronically hurt and angered, or being emotionally nourished, by someone we spend time with daily over the course of the years can refashion our brain. Our relationships have subtle yet powerful lifelong impact on us. How we connect with others has unimagined significance. In view of these insights, it means we need to be intelligent about our social world.

What is Social Intelligence? Simply being manipulative, valuing only what works for you at the expense of the other - should not be seen as socially intelligent. Social Intelligence is being intelligent about our relationships but also in them. To be conscious of what emerges as a person who engages in a relationship, to be able to know what actually transpires as we interact and look beyond our narrow self-interest to the best interest of others too. Social responsiveness of the brain requires that we be wise and realize how not just our own moods but our very biology is being driven and molded by the other people in our lives and in turn, it demands that we take stock of how we affect other people's emotions and biology. We can take the measure of a relationship in terms of a person's impact on us, and ours on them. The biological influence passing from person to person suggests a new dimension of a life well-lived, conducting ourselves in ways that are beneficial even at this subtle level for those with whom we connect.

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This is Part 1 of your Social Intelligence Workshop.

We will introduce Social Intelligence by first covering these 3 Topics :

  1. Social Brain - how humans are wired to connect

  2. Social Neuroscience - what happens in our brains when we do connect

  3. Social Intelligence - its responsiveness and influence

So let's begin.

Part I.B. Social Neuroscience

What transpires when we connect

How does the brain drive social behaviour and in turn how does our social world influence our brain and biology? Between psychologists and neuroscientists, through the MRI, they found out which parts of the brain light up during a human moment like hearing the voice of an old friend, or what happens in the brain of a person gazing at someone they like, or of someone they dislike.

Let's talk about our Biology. We have T-cells, in the human brain, that affect the immune system's foot soldiers to help us fight bacteria and viruses. We also have the Spindle Cells the human brain that act the most rapidly, guiding us to make snap social decisions. And we have the Mirror Neurons that sense both the move another person is about to make and their feelings to prepare us to imitate the movement and feel with them. Our brain also secretes pleasure-inducing chemical dopamine when we find things pleasurable. Involvement in a distressing relationship increases stress hormones to levels that damage certain genes that control virus-fighting cells.

That means our relationships mold not just our experience but our biology. Nourishing relationships have a beneficial impact on our health, while toxic ones act like a slow poison in our bodies.

The Social Brain represents the only biological system in our bodies that becomes influenced by the internal state of people we are with. All other biological systems regulate their activity in response to signals from within the body, not outside. Our Social Brain orchestrate our interactions as well as our thoughts and feelings about people and relationships. Whenever we connect with someone face to face, voice to voice, skin to skin, with someone else, our social brains interlock.

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This is Part 1 of your Social Intelligence Workshop.

We will introduce Social Intelligence by first covering these 3 Topics : 

  1. Social Brain - how humans are wired to connect 

  2. Social Neuroscience - what happens in our brains when we do connect 

  3. Social Intelligence - its responsiveness and influence 

So let's begin.

Part I.A. Our Brain as a "Social Brain"

Human beings are wired to connect.

Whenever we engage with another person, our brains link up with each other. This neural bridge affects the brain and the body of everyone we interact with, including ourselves.

Our brain design is sociable that has social circuits that navigate us through every human encounter. The more strongly connected we are with someone emotionally, the greater the mutual force. Our most potent exchanges occur with those people we spend the greatest amount of time with and those we care about the most.

Our routine encounters act as regulators in the brain, priming our emotions, some desirable, others not.

When we interact with people, our brains engage with each other. During these neural link ups, our brains engage in a dance of feelings. Our feelings about the interaction, send out hormones that regulate biological systems from our heart to our immune cells.

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Welcome everyone to Corporate Learning Excerpts. My name is Jardine.

Today’s topic is Part 4 of Understanding Metaprograms, a topic of Neuro Linguistic Programming, today we will talk about how to transfer your learnings to real life.

First step is to identify the metaprogram you wish to change. Identify when, where and with whom you are using it and why isn't it working out.

Next, select the metaprogram you would prefer. Again, identify when, where and with whom you will be using it and why it could work out.

and then lastly, practice the new metaprogram as regularly as possible and see how it is working out.

And that's it for the application of understanding metaprograms.

Stay tuned for the next topic, Jardine

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Welcome everyone to Corporate Learning Excerpts. My name is Jardine.

Today’s topic is Part 3 of Understanding Metaprograms, a topic of Neuro Linguistic Programming, we will talk about some sets of metaprograms today.

So let’s begin.

There are a lot of meta-programs that have been identified. The exact figure changes all the time as some meta-programs are merged with other similar meta-programs and new meta-programs are added to the list. I’ll be going over some today. When I am going over the list, think of yourself and identify which metaprogram you most associate with, most of the time. You might be asking, can my metaprograms change? Yes, they can change over time and adapt as you come across new information and expand understanding of your life and circumstances.

So when you are doing this, ask yourself these questions related to your life : Given what you want in your life, is this helpful or hurtful? Do you need to make any changes? Keep these questions in mind as you work through each type of metaprogram

Lets start with our first set : Options vs Procedures, it gives an insight on how you want to do something.

Metaprogram Set #2 : Specific vs General Information

Metaprogram Set #3 : Proactive or Reactive

Metaprogram #4 : External Frame of Reference vs Internal Frame of Reference

Metaprogram #5 : Goal vs Consequences

Metaprogram #6 : Match vs Mismatch

Metaprogram #7 : Similarities vs Differences

Metaprogram #8 : Positive vs Negative

Metaprogram #9 : Solutions vs Problem

Metaprogram #10 : Intuition vs Sensing

Metaprogram #11 : Self vs Others

Metaprogram #12 Independent, Proximity, Cooperative

Now that you know atleast some of common Metaprograms which shows you more ways of seeing things, the key here is flexibility. And the idea is for you to check the usefulness of your own metaprograms to help you achieve your most valuable outcomes. Learning to change your own metaprograms is through repetition by simply practicing a different way than yours. Aside from that you’ve got the rest of the world to communicate with, and sometimes when you don’t see eye to eye, perhaps it’s simply because they are seeing what you are seeing through a different set of metaprograms.

So that’s it for your list of metaprograms.

P.S. I am limited with the word count here so write to me to request the materials with the full text

Part 4 coming soon,

Jardine

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Welcome everyone to Corporate Learning Excerpts. My name is Jardine.

Today’s topic is Part 2 of Understanding Metaprograms, a topic of Neuro Linguistic Programming, we will talk about what metaprograms are for and why they are important.

So let’s begin.

First we’ll talk about self-awareness. Like any theory related to human behavior, these helps you become self aware. It helps you better understand yourself and your own tendencies in terms of wow you make sense of the world, how you make decisions, how you interpret things, and how you interact with others. These will somehow be explained and make sense once you understand the meta-programs that are running in your brain. Meta-programs will also provide you with a great deal of insight into your habits and behaviors.

Then there’s Social Awareness. Knowing these can also help you better understand other people and their tendencies. It will help you know how to adapt your behavior and approach while communicating with other people. These changes can improve your relationships with others by helping you develop deeper levels of rapport and simply connect with people within their own metaprograms or at times influence them to your way of thinking. This becomes possible because meta-programs give you an insight into a person’s reasons for thinking.

So metaprograms make you self aware and socially aware which allows you to potentially improve yourself because it gives you an opportunity to change. Because when you understand more about how you and the people around you filter and sort information, this gives you the chance to make a shift and transform your behavior in more efficient ways to help improve your action and communication with them.

This decision of changing only happens after you understand your own metaprograms and to see if they are working for you, and if they’re not it's time, it’s still your call to make some adjustments. After all, why shouldn’t we find ways program our minds with the kind of information that will make us better people doing better things.

So that’s it for the usage and importance of metaprograms.

Stay tuned for Part 3,

Jardine

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Welcome everyone to Corporate Learning Excerpts. My name is Jardine.

Today’s topic is all about Understanding Metaprograms, a topic of Neuro Linguistic Programming, we will talk about what they are and how to use them as a communication tool

We will cover 4 things In this episode: First, what metaprograms are, a bit of history, background and definition. Second, we will cover what they are for. Third, the different types of metaprograms and as we list them down, you’ll get to know what your metaprograms are. And fourth, how to use what you know about them and apply what you learn in real life

So let’s begin.

The concept of metaprograms started as an investigation, researchers wanted to know why some therapists were more effective than others. So they spotted several patterns and then developed the initial set of metaprograms. Like all theories and concepts, people further studied it, improved on it and developed the concept further up until the information that we have today.

Now to explain metaprograms in its simplest form, it all comes from the fact that through our senses : hearing, tasting, seeing, touching, smelling, We actively perceive uncounted millions of information every second of our lives. And all of this go to our brains, right? Our unconscious mind then routinely handles millions of information simultaneously, all the time. Now our conscious minds are designed to focus and would be so overwhelmed if we had to select from each and everytime.

So as per the research, metaprograms, are there to automatically sort what we pay attention to and what we filter out. And they help give the answer to the question, how is our brain able to focus with so many information around us. That means then by definition, metaprograms are simply mental shortcuts.

So your body experiences things through your senses, now your brain sorts out the information that you sense and this directs your thoughts, decisions, behaviors, actions and interactions with others resulting in significant differences in behavior from person-to-person.

How we interpret things result from our metaprograms, and this gives us a very interesting insight about our own internal representations of reality. They determine how your brain pays attention to things and what it pays attention to, so you use these meta-programs to sort and make sense of the world around you.

The meta-programs you use to perceive and interact with your world either work for you or they work against you. So they are neither positive nor negative. And whether or not they work for you depends on how you live your life based on your personal goals and objectives.

Our metaprograms are our mental filters, running at an unconscious level most of the time. These mental filters determine how we process information whether we will delete it, distort it or generalize it. Then from there you form your own beliefs, opinions and perspectives about your world, your life, and your circumstances; So they color our actions, thinking, choices, preferences, the way we experience situations and the way we react.

So that’s a bit of your history, background and definition of what metaprograms are.

Stay tuned for Part 2, 3 and 4,

Jardine

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Welcome everyone to Corporate Learning Excerpts. My name is Jardine.

Today we will talk about How to Maximize Learning and cover some tips you can do when learning something new or different. There are 4 concepts that I will discuss today :

First is the Beginner’s Mindset. Second, the habit of Divergent Thinking. Third, the concept of your brain’s neuroplasticity. Fourth, the psychological phenomenon called the protégé effect.

Let’s begin.

How do you practice having the Beginner’s Mindset. This is all about practicing intellectual humility.

What you can do is : Recognize the limits of your own knowledge to help improve your own way of thinking, and open your mind to new ways of thinking.

How do you practice Divergent Thinking. This is all about getting into the habit of not rejecting different information or the unfamiliar and then labelling them as wrong.

What you can do is : Consider that there are many possible answers to a question and there are always new ways of looking at things even from unfamiliar viewpoints.

How do you take advantage of your brain’s neuroplasticity, that your brain has the ability to change and grow in response to experiences that enable you to learn.

What you can do is : simply have new experiences, continue to learn and be open to new learnings as your brain is capable of that mental and behavioral flexibility, it will continue to grow and evolve in response to the new things you feed it.

How do you apply the protégé effect, this psychological phenomenon of teaching others that will help you learn better.

What you can do is : Have the intention of sharing the knowledge and skills you will learn with someone you know, prepare to teach it or even pretend to teach it because this will allow your brain develop mechanisms to help you learn that information more efficiently.

Keep these things in mind as you listen through the rest of the Corporate Learning excerpts.

P.S. If you like the material on today's podcast, feel free to write to me via my website and I can send you the presentation format.

More to episodes to come,

Jardine