pmXcite - 'The Podcast': Recent Episodes
Shonleigh Draper & Terri Handy
pmXcite - 'The Podcast' is a podcast for property management professionals in the real estate sector. Hosted by Terri Handy, Founder of the highly successful resource and education platform pmXcite, she discusses topics such as growth, managing a team, marketing tips, systems & processes - in fact, anything to do with property management. It's all about finding solutions and providing support for the industry.
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. In this week’s episode, I answer a question from a property manager who is a little worried about how to tackle the subject with her clients who have properties available over Christmas. She says “For the first time, our office is going to be closing between Christmas and New Year. We have a plan in place for our current renters and I’m confident we will be able to manage this space really well, including any emergencies that crop up. It’s the properties for lease I am worried about. I am not sure how to tell owners we won’t be opening their properties for 10 days. Do you have a script we can use?” If you have a question you would like answered, please head over to www.pmxcite.com, click the 'Free Stuff' tab, scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. In this week’s episode, a JPM (Junior Property Manager) wants to know if they really have to reinspect a property if a tenant has to rectify a situation - she doesn’t really see the point when she is so busy. If you have a question you would like answered, please head over to www.pmxcite.com, click the 'Free Stuff' tab, scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. In this week’s episode, Terri goes a little rogue and decides not to answer a question, but rather gets on her soap box a little about Data Security. However, if you have a question you would like answered, please head over to www.pmxcite.com, click the 'Free Stuff' tab, scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. In this week’s episode, a Property Manager reaches out and says “We are having issues with renters who are moving out, not allowing us to conduct open homes in the lead up to their vacate. They are either cancelling at the last minute or are just flatly refusing us access. Do you have any suggestions because owners are upset that we are not able to find them a new tenant before the old one moves out.” If you'd like to have your question answered, please head over to www.pmxcite.com, click the 'Free Stuff' tab, scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. In this week’s episode, a Property Manager reaches out and says “I feel like I manage too many properties and have too much to do but when I raise the subject with my boss, she just tells me to use an ideal week as if this will magically change everything. I’ve tried, but it doesn’t seem to work for me and I feel like she is trying to avoid getting me some assistance. Am I missing something or is there another tool available I can use to help me become more efficient?” If you'd like to have your question answered, please head over to www.pmxcite.com, click the 'Free Stuff' tab, scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. In this week’s episode, a Property Manager wants to know if I have any suggestions to help reduce her stress levels around taking holidays. She says “I’m booked to go on my first decent holiday for a while and I’m really worried about what I’m going to have to deal with when I return. I feel like I have only just put out all the fires from when I went away last time and that was only for a week. Have you got any tips for me?”- If you'd like to have your question answered, please head over to www.pmxcite.com, click the 'Free Stuff' tab, scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. In this week’s episode, ““I’ve inherited a property that hasn’t been inspected since the tenant moved in nearly 6 months ago. Every time I book a routine inspection, the tenant comes up with some excuse as to why I can’t enter the property and it is incredibly frustrating. The owner of the property is also getting frustrated and can’t understand why I just can’t go in there. We hold keys but I’m not confident they work and the tenant has expressly forbidden us to enter without her present but keeps cancelling at the last minute. Do you have any suggestions or do I have to keep accommodating her?” If you'd like to have your question answered, please head over to www.pmxcite.com, click the 'Free Stuff' tab, scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. In this week’s episode, ““I’ve inherited a property that hasn’t been inspected since the tenant moved in nearly 6 months ago. Every time I book a routine inspection, the tenant comes up with some excuse as to why I can’t enter the property and it is incredibly frustrating. The owner of the property is also getting frustrated and can’t understand why I just can’t go in there. We hold keys but I’m not confident they work and the tenant has expressly forbidden us to enter without her present but keeps cancelling at the last minute. Do you have any suggestions or do I have to keep accommodating her?” If you'd like to have your question answered, please head over to www.pmxcite.com, click the 'Free Stuff' tab, scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. In this week’s episode, a frustrated property manager asks “We recently gained management of a property with a tenant in place, when we went to lodge the Form 5, it turns out there is no bond. Can we ask for the bond from the tenant now?” If you'd like to have your question answered, please head over to www.pmxcite.com, click the 'Free Stuff' tab, scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. In this week’s episode, a very upset property manager asks “How can I get greedy owners to stop destroying peoples lives with their unreasonable demands for rent increases? I’m over having to deal with people who have no consideration for the people who pay for their mortgages”. If you'd like to have your question answered, please head over to www.pmxcite.com, click the 'Free Stuff' tab, scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. In this week’s episode, Amanda says “We are seeing an increasing number of tenants claiming their bond on the day they hand the keys back. It’s really causing extra work and I’m worried that we might miss the notification and they’ll get their bond back automatically. How can we stop this from happening?” If you'd like to have your question answered, please head over to www.pmxcite.com, click the 'Free Stuff' tab, scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. In this week’s episode we share 3 tips to reducing the number of emails being received into a Property Manager’s inbox. If you'd like to have your question answered, please head over to www.pmxcite.com, click the 'Free Stuff' tab, scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. This week’s podcast is about actionable steps to take to smash through an overflowing inbox. If you'd like to have your question answered, please head over to www.pmxcite.com, click the 'Free Stuff' tab, scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. This week’s question is about helping the team manage the emails they are receive, particularly when they have two inboxes to monitor. If you'd like to have your question answered, please head over to www.pmxcite.com, click the 'Free Stuff' tab, scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. This week’s question is “Have you got some suggestions for dealing with landlords who have lived in the property themselves and are now frustrated with their tenant’s requests?” If you'd like to have your question answered, please head over to www.pmxcite.com, click the 'Free Stuff' tab, scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. This week’s question is “How much should I pay a Property Manager who is managing 50 properties” If you'd like to have your question answered, please head over to www.pmxcite.com, click the 'Free Stuff' tab, scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. This week’s question is “How do I stop having to constantly put out fires for my team?” If you'd like to have your question answered, please head over to www.pmxcite.com, click the 'Free Stuff' tab, scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. This week’s question is “The boss is frustrated and wants to bring everyone back to the office. Do you have any suggestions on how to make working from home doable for our office? ” If you'd like to have your question answered, please head over to www.pmxcite.com, click the 'Free Stuff' tab, scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. This week’s question is “Help! I’ve just discovered there is no Ingoing Report, what do I do?” If you'd like to have your question answered, please head over to www.pmxcite.com, click the 'Free Stuff' tab, scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. This week’s question is “How long should it take to get a quote from a tradie?” If you'd like to have your question answered, please head over to www.pmxcite.com, click the 'Free Stuff' tab, scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. This week’s question is “Can I send a Notice to Leave at the same time as a Lease Renewal.” If you'd like to have your question answered, please head over to www.pmxcite.com, click the 'Free Stuff' tab, scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. In this week’s question, Jade says, “We had a tenant suicide in a property a few months ago. The property has been forensically cleaned and is now ready to be rented again. I know I have to disclose to prospective applicants there has been a death - but I’m not sure how I go about doing this.” If you'd like to have your question answered, please head over to www.pmxcite.com, click the 'Free Stuff' tab, scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. This week’s question comes from a Property Manager who is keen to avoid copping a mouthful as a result of providing an unflattering reference for a tenant. If you'd like to have your question answered, please head over to www.pmxcite.com, click the 'Free Stuff' tab, scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. This week’s question comes from a Property Manager who is not happy that a new team member is getting paid more than her. If you'd like to have your question answered, please head over to www.pmxcite.com, click the 'Free Stuff' tab, scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. This week’s question comes from a young Mum who has recently returned to work and is struggling with the Daycare Blues”. If you'd like to have your question answered, please head over to www.pmxcite.com, click the 'Free Stuff' tab, scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. This week’s question comes from a Property Manager who wants to know if they should share the routine inspection report with the tenant. If you'd like to have your question answered, please head over to www.pmxcite.com, click the 'Free Stuff' tab, scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. This week’s question comes from a Property Manager who has an owner who wants to store items at the property and access them whenever he likes. If you'd like to have your question answered, please head over to www.pmxcite.com, click the 'Free Stuff' tab, scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. This week’s question is from a Head of Department who says “Maintenance is a big pain point for our team at the moment. How many jobs should someone have on the go at any one time? What’s the standard KPI?” If you'd like to have your question answered, please head over to www.pmxcite.com, click the 'Free Stuff' tab, scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. This week’s question comes from a property manager on the Gold Coast where they have more tenants than houses at the moment. She says “Our market is so tight at the moment and although it’s great for our owners with properties are leasing after only one open home, I am getting snowed under with all the applications we are receiving and communicating with tenants who have missed out on properties. Some even get quite abusive. Have you got any suggestions?” If you'd like to have your question answered, please head over to www.pmxcite.com, click the 'Free Stuff' tab, scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. This week’s question comes from a Property Manager who lives in an area where they were impacted by severe flooding a few weeks ago. She says “We were lucky we didn’t have many properties severely damaged with all the rain, but we are now just copping it from our tenants with non-urgent issues and even some owners about how long it is taking for repairs to happen. I know our tradies are doing their best, but we are just over the abuse and how impatient everyone is. Do you have any suggestions on how we can get them to stop treating us like dirt?” If you'd like to have your question answered, please head over to www.pmxcite.com, click the 'Free Stuff' tab, scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. This week’s question is from Rachael, who is Head of Property Management for a large agency. “We’ve had quite a bit of turnover in our PM team recently and my boss is wanting to really downplay this with our owners and not advise they have yet another person to speak with, particularly because the last property manager was let go because of performance issues. I am not sure I agree, but I also feel embarrassed about all the changes we have had because we have always prided ourselves on our service. What do you suggest?” If you'd like to have your question answered, please head over to www.pmxcite.com, click the 'Free Stuff' tab, scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. This week’s question is from a Property Manager who has taken over management of a property with a tenant already in place and they don’t believe they are in arrears. Kara asks “What is the best way to handle the situation?” If you'd like to have your question answered, please head over to www.pmxcite.com, click the 'Free Stuff' tab, scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. This week’s question is from a Property Manager in regional Victoria who says “I’ve just started with a new office and they hand the keys out to new tenants on a Friday afternoon, when the lease starts on a Saturday. Can we do this?” If you'd like to have your question answered, please head over to www.pmxcite.com, click the 'Free Stuff' tab, scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. This week’s question actually comes from a Principal looking to help his team and he asks “When does property management become project management? Where do we draw the line?” If you'd like to have your question answered, please head over to www.pmxcite.com, click the 'Free Stuff' tab, scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make Property Managers lives easier. This weeks question is: "I have a tenant who is always in arrears and the owner isn’t phased. When I chase them up, they call the owner and give him their sob story and he believes them, every time. How can I get them off my arrears list because it is driving me around the bend?” If you'd like to have your question answered, please head over to www.pmxcite.com, click the 'Free Stuff' tab, scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make Property Managers lives easier. This weeks question is: "Should tenants be able to request a reference from an owner?” If you'd like to have your question answered, please head over to www.pmxcite.com, click 'Free Resources', scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
This conversation is brought to you by the NeXt Level Growth program, training for BDMs, Property Managers and anyone else interested in rent roll growth. In this episode we discuss... The top 7 mistakes made by Principals when it comes to growing the rent roll
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make Property Managers lives easier. This weeks question is: "I've just completed a routine inspection at a property and this is the first physical one that has been conducted for nearly 12 months due to lockdown restrictions. The house has a very strong and overpowering smell from the dog that is really bad. These tenants have permission to have their pet inside and the house is immaculate - it is like they don't even notice it. They are great tenants and I don't want to upset them, but am not sure how I should tackle this?". If you'd like to have your question answered, please head over to www.pmxcite.com, click 'Free Resources', scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make Property Managers lives easier. This weeks question is: "Every week it seems like I am chasing an old tenant for the NBN box that they accidentally packed up when they vacated. We make a point of including this in our vacate pack, but it still keeps happen. It is driving me insane. Do you have any suggestions?". If you'd like to have your question answered, please head over to www.pmxcite.com, click 'Free Resources', scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
This conversation is brought to you by the amazing team at Inspection Manager, who are always looking for ways to make property managers lives easier. In this episode we discuss... How to handle your entries and exits like a pro, even during this crazy leasing season. Listen in for Terri’s tips and tricks!
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make Property Managers lives easier. This weeks question is: "An owner is refusing to pay us our management fees, even though their insurance company has paid out for the outstanding rent of more than three months and we went to QCAT on their behalf. Shouldn't we be paid for all our hard work?". If you'd like to have your question answered, please head over to www.pmxcite.com, click 'Free Resources', scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make Property Managers lives easier. This weeks question is: "I recently applied for a Warrant of Possession due to continual Rent Arrears and the tenant was allowed to stay for a further six weeks because there was a correction showing on the tenant's ledger from when they first moved in. Even though it was before my time and the mistake was fixed straight away, how do I explain to the owner what happened?". If you'd like to have your question answered, please head over to www.pmxcite.com, click 'Free Resources', scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
This conversation is brought to you by pmXcite, where we provide Property Management solutions for growing agencies. In this episode we discuss... - Why Shonleigh loves word-setting over goal-setting - How does one actually do this? What's involved? - The big decision that Shonleigh had to make in 2021 and how she used word-setting to lean on during this time.
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make Property Managers lives easier. This weeks question is: "A neighbour has reported that our tenant has had their dog tied up to the clothesline in the backyard, with no shade for a few days while they have gone away. They don't think anyone has been to top up its water and food and it is quite distressed. What should I do in this situation?". If you'd like to have your question answered, please head over to www.pmxcite.com, click 'Free Resources', scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make Property Managers lives easier. This weeks question is: "We are closing between Christmas and New Year for the first time this year, but we are not sure what to do with our office phone when the office is closed. Do you have any suggestions?". If you'd like to have your question answered, please head over to www.pmxcite.com, click 'Free Resources', scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
This conversation is brought to you by pmXcite where we provide property management solutions for growing agencies. You can check us out here In this episode we discuss the 7 things you NEED to do before you shut up shop for 2021.
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make Property Managers lives easier. This weeks question is: "Each year we send a Christmas message to our tenants letting them know when the office will be closed and our emergency contacts. Is there anything else we should be including in our email?". If you'd like to have your question answered, please head over to www.pmxcite.com, click 'Free Resources', scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make Property Managers lives easier. This weeks question is: "Last Christmas, our team was constantly bombarded with silly requests and non-urgent items over the break. In fact, it was bordering on ridiculous. I really want to avoid this happening again, have you got any ideas?". If you'd like to have your question answered, please head over to www.pmxcite.com, click 'Free Resources', scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
This conversation is brought to you by the amazing team at Inspection Manager, who are working hard to make property manager's lives easier. You can check out Inspection Manager here. In this episode we dive into.. - The 9 things you need to tick off your list and get sorted before Christmas rolls around so that you can enjoy a stress-free Christmas break!
This episode also includes a a very special FREE downloadable resource - the 'Christmas Communication Template Bundle', proudly brought to you by Inspection Manager! In this resource you'll find a whole bunch of email templates (with a pmXcite twist) for you to use when communicating with your owners and tenants this festive season!
You can download the resource for FREE here: https://pmxcite.thinkific.com/pages/inspection-manager-partner-page
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make Property Managers lives easier. This weeks question is: "In our area, there is a huge shortage of available properties. We have multiple tenants applying for every property and so many people get really angry when they miss out. I feel bad for them but can't do anything to help. And my boss is having to deal with so many complaints which he is not happy about. Is there anything I can do to stop them taking their frustration out on me?". If you'd like to have your question answered, please head over to www.pmxcite.com, click 'Free Resources', scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
This conversation is brought to you by the amazing team at MRI Property Tree, who are helping you take your property management business where you want to go next. You can check out Property Tree here. In this episode we discuss... - The 3 big myths Melissa hears when it comes to resistance around implementing new technology - How to tackle these 'myths' head on and shift your teams perspective around them - How to get the team 100% onboard and excited about implementing new technology (that will ultimately help you improve your client experience and minimise the drama!)
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make Property Managers lives easier. This weeks question is: "We have a tenant who is continuously complaining to us about the noise from the property above her unit. We don't manage this property and the Owner's Corporation doesn't seem to want to take action. She is sending me recordings almost every day now and says I am not allowing her quiet enjoyment. How do I get her to stop?" If you'd like to have your question answered, please head over to www.pmxcite.com, click 'Free Resources', scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
This conversation is brought to you by the amazing team at MRI Property Tree, who are helping you take your property management business where you want to go next. You can check out Property Tree here.
**This episode also includes an amazing FREE downloadable resource brought to you by our friends at MRI Property Tree - 'Property Manager Communication Guidelines'.
This resource guide details the communication standards that the top agencies in the industry live by, including their industry leading response times.**
You can download this FREE resource here:https://bit.ly/30pz6uv
In this episode we discuss...
- The 5 most common mistakes we see Property Managers make with their software
- How to EASILY avoid these mistakes (think, systems for your system!)
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make Property Managers lives easier. This weeks question is: "I have an owner who is being very unrealistic about the condition in which his tenant left the property. He has been living there for three weeks and keeps contacting me with things he's found. I'm satisfied but he's not. How can I get him to approve me releasing the bond?" If you'd like to have your question answered, please head over to www.pmxcite.com, click 'Free Resources', scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
This conversation is brought to you by the amazing team at MRI Property Tree, who are helping you take your property management business where you want to go next. You can check out Property Tree here. In this episode we discuss... - Why Nat thinks owners get so stuck on paying for advertising in the first place - How to set the client up for long-term success with the agency from day one and avoid the advertising fee conversation all together - Exactly how many times throughout her career Nat was 'flexible' with her advertising fees
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make Property Managers lives easier. This weeks question is: "I've only been in my new role for a few weeks and I've just found out I'm pregnant. How do I break the news to my boss?". If you'd like to have your question answered, please head over to www.pmxcite.com, click 'Free Resources', scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
This conversation is brought to you by the amazing team at MRI Property Tree, who are helping you take your property management business where you want to go next. You can check out Property Tree here. In this episode we talk about how to streamline your tenant communication to reduce the drama!
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make Property Managers lives easier. This weeks question is: "We have a handful of owners who won't respond when it comes to maintenance - what can we do here?".
If you'd like to have your question answered, please head over to www.pmxcite.com, click 'Free Resources', scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
This conversation is brought to you by the amazing team at MRI Property Tree, who are helping you take your property management business where you want to go next! You can check out what our friends at Property Tree are doing here. In this weeks episode we had our Growth eXpert Natalie South join us to give us her BIGGEST secret yet. And that is... what she did consistently, every single day, that helped her bring in 333 new managements in just 12 months.
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make Property Managers lives easier. This weeks question is: "Can we force a tenant to allow access for a Routine Inspection?". If you'd like to have your question answered, please head over to www.pmxcite.com, click 'Free Resources', scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
This conversation is brought to you by the amazing team at MRI Property Tree, who are helping you take your property management business where you want to go next. You can check out Property Tree here. In this episode we discuss... - Terri's 5 favourite ways you can become contactless in Property Management in 2021! - Whether or not we believe Property Management will be completely contactless in the not-so-distant future - How are we already doing things contactless and what can we learn from other industries?
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make Property Managers lives easier. This weeks question is: "How do I stop tenants claiming their bond before we do, sometimes it is happening before they even move out?" This question was sent in by a member of our pmXcite community. If you'd like to have your question answered, please head over to www.pmxcite.com, click 'Free Resources', scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
This conversation is brought to you by the amazing team at MRI Property Tree, who are helping you take your property management business where you want to go next. You can check out Property Tree here. In this episode we discuss the ONE thing that Nat does consistently as a BDM that really improves her clients experience during the leasing process, and helps to create raving fans along the way.
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make Property Managers lives easier. This weeks question is: "The tenants we inherit from other agencies seem to cause us the most grief. How can we reduce the drama when we gain a new management with a tenant already in place?" This question was sent in by a member of our pmXcite community. If you'd like to have your question answered, please head over to www.pmxcite.com, click 'Free Resources', scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
This conversation is brought to you by the amazing team at MRI Property Tree, who are helping you take your property management business where you want to go next. You can check out Property Tree here.
In this episode we discuss...
- Why it is so important to give your Property Management systems an overhaul
- How and when you should go about doing the overhaul
- And what does an overhaul actually look like when it comes to the nuts and bolts of it?
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make Property Managers lives easier. This weeks question is: "We've recently moved to cloud software - should we open our portals? "I'm worried about what our clients can see." This question was sent in by a member of our pmXcite community. If you'd like to have your question answered, please head over to www.pmxcite.com, click 'Free Resources', scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
This conversation is brought to you by the amazing team at MRI Property Tree, who are helping you take your property management business where you want to go next. You can check out Property Tree here. In this episode we discuss Natalie's FAVOURITE type of referral partners and why, and how she managed to win the business without even having to pitch for it time and time again.
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make Property Managers lives easier. This weeks question is: "We've just found a bond that was never lodged and the tenant has moved out. What should I do?" This question was sent in by a member of our pmXcite community. If you'd like to have your question answered, please head over to www.pmxcite.com, click 'Free Resources', scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
This episode is brought to you by pmXcite, where we provide Property Management solutions to growing agencies. In this episode we talk about what we learned over the past couple of months as we come to the end of our Productivity & Mindset Season.
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make Property Managers lives easier. This weeks question is: "How do we deal with abusive tenants?" This question was sent in by a member of our pmXcite community. If you'd like to have your question answered, please head over to www.pmxcite.com, click 'Free Resources', scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
This episode is brought to you by pmXcite, where we provide Property Management solutions to growing agencies. In this episode Terri walks you through her 5 FAVOURITE tech tools for Property Management and gives you her reasoning around why these trump all the rest! Technology in our industry continues to evolve and sometimes it's easy to not take notice of the things we have that we already subscribe to and pay for each month.
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make Property Managers lives easier. This weeks question is: "I have a tenant who is constantly reporting repairs and maintenance or requesting improvements. It feels like I just get one thing sorted and they come up with another issue. The owner is sick of it and wants the tenants gone, but they are in a lease. I don't know that I can cope with this for another 12 months until they can be moved on. How can I get them to stop?" This question was sent in by a PM Club member. If you'd like to have your question answered, please head over to www.pmxcite.com, click 'Free Resources', scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
"7 ways to look after your future-self for more clarity in your home and work life". In this episode we give you our top 7 ways to keep your future-self in mind so that you can show up as the best version of yourself each day. These things are all about reducing stress and overwhelm, and increasing your producivity at home and in the office!
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make Property Managers lives easier. This weeks question is: "I'm looking to hire my first Property Manager after managing the portfolio myself for the past 2 years. How can I get a full understanding around someones experience besides just looking at their resume?" This question was sent in by a PM Club member. If you'd like to have your question answered, please head over to www.pmxcite.com, click 'Free Resources', scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
“How to be ultra productive when using social media to build your rent roll - with Ellen Bathgate". In this episode we bring in Ellen Bathgate, Director of Rent Roll Starter and social media queen! Ellen gives us her top three ways to ensure you can be as productive as humanly possible when it comes to using social media to grow your rent roll, and build your brand presence. Ellen also chats to us about her upcoming FREE Social Summit that you can check out here: www.rentrollstarter.com.au/socialtraining
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make Property Managers lives easier. This weeks question is: "Our area is in lockdown and I am struggling to stay across everything with my kids at home during the day. Do you have any suggestions or tips on how to make this work? I feel like I am going crazy." This question was sent in by a PM Club member. If you'd like to have your question answered, please head over to www.pmxcite.com, click 'Free Resources', scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make Property Managers lives easier.
This weeks question is: "There is a lot of tension between my team at the moment, and a lot of conflict happening. Not sure how to bring everyone together and sort it out. Any suggestions?". If you'd like to have your question answered, please head over to www.pmxcite.com, click 'Free Resources', scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
"Nailing your teams internal communication!". In this episode we dive into how you can help your team nail their communication internally, ensuring there is very little to no room left for misinterpreation of messages or 'tone'. Terri gives us her 4 best tips for getting your communication right as a team member and Shonleigh shares with us her FAVOURITE way of communicating internally with her team - and it's FREE!
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make Property Managers lives easier. This weeks question is: "I have heard of other agencies giving yearly pay rises, which we don't do. What constitutes a pay rise in our industry?". If you'd like to have your question answered, please head over to www.pmxcite.com, click 'Free Resources', scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
"How we win our mornings, so we can win our days!". In this episode we talk all things morning routines, how each season of your life will mean your routine looks slightly different than it did to the season before, and Shonleigh shares with you 11 'Morning routine bucket list' items that you can choose from if you're looking to win your morning, to win your day!
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make Property Managers lives easier. This weeks question is: "Keen to know more about your growth challenge as i'm hearing a lot about it from other business owners in our network. What results are people getting from it?". If you'd like to have your question answered, please head over to www.pmxcite.com, click 'Free Resources', scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
EP27: "Creating MORE time in a Property Managers day". In this episode we give three suggestions as to how you can create more time in your day as a Property Manager - sounds impossible right? It isn't! These suggestions won't cost you a thing, they are easy and quick to implement and they will help to increase producivity, reduce stress and bring you so much more clarity as you go about your days, and your weeks.
In this episode, Terri & Shonleigh discuss the results their Round 2 Challengers just had in the NeXt Level Growth Challenge!
Listen in for all the details around the highest performer, the lowest performer, the MVP and the overall % in growth this round saw over the past 6 weeks!
Find out more about the growth challenge here: https://bit.ly/nlgc3
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make Property Managers lives easier.
This weeks question is: "My Property Manager is pushing me for a Senior PM promotion, how can I assess whether or not this is warranted?" This question was sent in by a PM Club member. If you'd like to have your question answered, please head over to www.pmxcite.com, click 'Free Resources', scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
EP24: "The Best Of Our 'Client Experience & Retention' Season 2021"
Can you believe it's already been 9 weeks since we kick-started our 'Client Experience & Retention' season?!
This season has been action packed from learning about the client journey and really mapping out what that looks like to digging in deep around service recovery and looking at ways to go about this when you've dropped the ball. We also had the amazing Jodi Cottle join us as our Guest eXpert talking all things 'Where Neuroscience meets Customer Retention - providing our members with the SCA (Sustainable Competitive Advantage) Framework to ensure we're able to roll out and continue to deliver on a 10/10 experience for our clients.
All in all - this season was one of our favourites for the year and we are so excited to share with you the best bits and pieces from the past 9 weeks!
In this conversation we discuss...
✔️ How a poor experience creates more than just a headache for you
✔️ Understanding how much your owners care about how their tenants are treated by you
✔️ 3 easy ways to lift their experience so EVERYONE is happy, and everyone win
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make Property Managers lives easier. This weeks question is: "Part 2: I've just taken over a portfolio and the routine inspections are out of control. I don't know where to start and the ones I have scheduled, I've had massive pushback from tenants. Help, this is stressing me out so much!"
This question was sent in by a PM Club member. If you'd like to have your question answered, please head over to www.pmxcite.com, click 'Free Resources', scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make Property Managers lives easier. This weeks question is: "Our BDM is currently doing around 5-7 new managements a month consistently, I would like to increase that to 10 a month as I hear this is standard in the industry, am I correct in saying this?"
This question was sent in by a PM Club member. If you'd like to have your question answered, please head over to www.pmxcite.com, click 'Free Resources', scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
On this weeks episode of 'pmXlive - The Podcast' we discuss...
The questions to ask yourself, before you ask the client
Why this formula works with almost EVERY situation you will come up against
* Using this method to help build your whole team's skill level, and how to get their 'buy in'
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make Property Managers lives easier. This weeks question is: "I've just taken over a portfolio and the routine inspections are out of control. I don't know where to start and the ones I have scheduled, I've had massive pushback from tenants. Help, this is stressing me out so much!"
This question was sent in by a PM Club member. If you'd like to have your question answered, please head over to www.pmxcite.com, click 'Free Resources', scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
On this weeks episode of 'pmXlive - The Podcast' we discuss... When they want you to drop your pants (fees) after ALLLLL these years! We dive into understanding what led your client to this point, how to say no without offending them and how to mend and maintain the relationship moving forward
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make Property Managers lives easier.
This weeks question is: "We have a tenant who doesn't agree with the level of cleanliness we have stated on our Entry Report. They are being quite unreasonable and I am not sure what to do. Do you have any suggestions?" This question was sent in by a PM Club member. If you'd like to have your question answered, please head over to www.pmxcite.com, click 'Free Resources', scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
On this weeks episode of pmXlive we discuss...
✔️ Why being consistent helps create an individual experience for each and every client
✔️ Understanding your clients expectations are going to change and how to get in front of this
✔️ Using technology to help fill in the gaps wherever possible
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make Property Managers lives easier.
This weeks question is: "We need to bring on an assistant PM and my boss said I need to train them up, I've never done this before, where do I start?" This question was sent in by a PM Club member. If you'd like to have your question answered, please head over to www.pmxcite.com, click 'Free Resources', scroll to the bottom of the page, submit your question and we’ll answer it for you on Q&A Friday!
This week on pmXlive we’re unpacking…
Are you asking for client feedback at crucial points? What are the different types of situations you should be asking the for feedback during? And Terri Handy explaining her 9 step guide of action to take when recieving negative feedback.
This weeks Q&A is… We seem to be losing a lot of properties at the moment, but I am not really sure where they are going. The team tell me its because of the hot sales market, but we don’t seem to be listing that many. What is the best way to see what is actually happening?
Question sent in by a PM Club member. If you want your question answered head to our Free Resources on the website and scroll to the bottom of the page where you can submit your question and we’ll answer it for you on Q&A Friday.
This week on pmXlive we’re unpacking... Starting This podcast with the tangible ‘extras’ you can be providing your clients throughout their experience with you. How it isn’t just about ticking and flicking the boxes, the client experience is so much more. Also discussing how adding extra value is ‘the sprinkles on top’ for your client - and why sprinkles are critical to your retention and growth.
This weeks Q&A…What is the best way to handle key returns for vacating tenants? Our office is located a long way from where most of our properties are and they get really upset when we tell them they have to drop them back during business hours.
Question sent in by a PM Club member. If you want your question answered head to our Free Resources on the website and scroll to the bottom of the page where you can submit your question and we’ll answer it for you on Q&A Friday.
This week on pmXlive we’re unpacking...
What does a clients ‘love cup’ look like?
What happens when we take more from their cup than we’re putting in...?
How do we keep their cup filled to the brim, and how the overflow directly impacts our growth.
This weeks Question: I’m the only one in my department, my boss is away and we are going back into lockdown tonight. I feel very overwhelmed where do I start?
Question sent in by a PM Club member. If you want your question answered head to our Free Resources on the website and scroll to the bottom of the page where you can submit your question and we’ll answer it for you on Q&A Friday.
This week on pmXlive we’re unpacking... WHY your perception is rarely your clients reality and what you can do to really understand their perspective. While also understanding the path that your clients actually take when they work with you, and how important it is to understand it might not be how you expect. Furthermore HOW to build an experience that is repeatable and enjoyable for your client.
This weeks Question: I see a lot of people taking about paperless condition reports in the Facebook groups, but am not sure how this works. Are these legal and should we be using them?
Question sent in by a PM Club member. If you want your question answered head to Free Resources on the website and scroll to the bottom of the page where you can submit your question and we'll answer it for you on Q&A Friday.
In this episode we unpack our Growth & Marketing Season for 2021, it’s been an amazing 9 weeks and we are keen to share with you the best parts of this season!
This season has been action packed from learning about social media and how to use it as a BDM with Natalie South, to having Jodie Stainton the Director of Coronis Now speak with our PM Club members about how growth is everyones responsibility, not just the BDMs, and how we can actually get our Property Managers to see this and incentivise them for this.
This episode covers:
- The highlights of the Growth & Marketing season
- Our top tips for BDMs who don’t have a sales team
- How you can use Google to show potential and future referral partners how fabulous you are
- The best and worst times to be asking for Google reviews
- Our members top takeaways from the season and what we loved the most
Question: What do I do if a tenant is behind in rent but the owner isn't worried by it? Terri gives us her suggestions around how to deal with this dilemma. Question sent in by a PM Club member. If you want your question answered head to Free Resources on the website and scroll to the bottom of the page where you can submit your question and we'll answer it for you on Q&A Friday.
On this weeks pmXlive episode we’re unpacking…
- NEW objections from owners around marketing dollars in a ‘hot market’, and HOW to have this conversation
- Why it’s still SO important to be advertising and marketing properties right now and how you can get your owners onboard with this
- Marketing dollar recovery - Kurtis gives us a script around what to say, and when to say it
Terri covers the ins and outs of what the requirements are vs what is considered industry best practice with routine inspections and if it's appropriate under some circumstances to add an additional inspection. Question sent in by a PM Club member. If you want your question answered head to Free Resources on the website and scroll to the bottom of the page where you can submit your question and we'll answer it for you on Q&A Friday.
On this week’s pmXlive we cover… setting up the relationship with a new client for long-term success from day one, how to do this, what to avoid doing, how to keep them happy long-term, how picking up the phone proactively rather than reactively helps with respect and retention long-term, why it’s important to not call it a ‘handover’ in front of the client, and service recovery and our awesome script for turning a dreaded call into an opportunity to really solidify the relationship.
Check out more at the our website
This week on pmxLive with Natalie South we're unpacking...
- How much does your environment and culture actually impact the BDM results?
- When should you hire help and support for your BDM?
- Team work makes the dream work - but who does what?!