Business Sidekick: LiveChat Podcast: Recent Episodes
LiveChat
This podcast was created to share the knowledge we've gained, here at LiveChat, during our journey. We've started as a small, garage start-up to become leaders of live chat market and that’s a lot of knowledge to share! We hope that you will make a good use of it and that we will help you to grow your online business. Enjoy!
Rand Fishkin shares his insights about starting a business and surviving the first, tough years. We also get to know why his mustache became more famous than most of the companies on the market.
Krister Haav, co-founder of Toggl, describes pros and cons of having a remote team. Since Toggl hires people from 16 countries, Krister is an expert in hiring, managing and motivating people working remotely.
Listen to Sançar Sahin, the Director of Marketing at Typeform, revealing secrets of creating a successful customer feedback strategy and getting honest feedback from employees.
Bill Macaitis, former Salesforce and Zendesk executive and Slack’s first CMO, talks about what’s the most important in business. Does a recipe for success exist?
Brian Dean from Backlinko dispels myths about SEO and shares best practices about how to optimize your website for search engine optimization.
Jakub is a Customer Success Manager and an excellent deal-closer with over 8-year experience in customer relations. In this episode, he shares his insights on How to Successfully Manage SaaS Inbound Sales.
John Hall, co-founder and CEO of Influence & Co. talks about essentials and definition of content marketing.
From this episode, you’ll learn from Mat from HelpScout how to hire right people for your team and what customer service metrics are the most important.
Sujan Patel, the co-founder of Web Profits, a marketing expert and adrenaline junkie reveals the secret of how to build a personal brand.
Anastasia Philopoulos is a Content Creator with the Shopify Partner Program and a chocolate stout beer lover. In this episode, she shares her insights into how to get more website visitors.
Kelly Roach an International best-selling author and the CEO of Kelly Roach Coaching. In this episode, she shares insights on how to become a better entrepreneur and a better salesperson.
With Lute Atieh, the COO and VP at the American Business & Technology University, and a pilot, I’m talking about the technology and the future of business.
My today’s guest is Shep Hyken, customer experience expert, and New York Times bestselling author. We’re talking about the evolution of customer service and customer experience.
Shauna Moran from Shopify team shares the best ways of preparing your online business for the holiday season and accelerating your sales.
If you want to deliver exceptional customer service, you can’t forget about social networks. My today’s guest is Paolo Fabrizio, a social customer service expert, author, and speaker.
Michal Leszczynski, Content Manager at GetResponse, reveals all secrets of successful marketing campaigns. I’m also presenting a step-by-step guide to get started with email marketing!
Today, I’m presenting with Suzie Blaszkiewicz from GetApp an essential checklist of must-have applications every startup or young business should have.
If you ever wondered when is the right time to create a business social media account, you should listen to the interview with Mick Griffin, Brand24 Chief Revenue Officer and social media expert!
From this interview with Adam Toporek, customer service expert, you’ll learn everything you should know about delivering awesome customer experience!
Emilia Mosiewicz, LiveChat Sales Director explains why creating an ideal customer profile is essential to understand why customers buying from you and how to sell them new products.
A knowledge base is an essential part of every customer service as it allows your customers to self-help. Luckily, its creation is not a great deal. Thanks to my guest’s tips, you’ll be able to build it yourself!
You don’t have to go into paid advertising to get more website visits, there are lots of other methods helping to attract them. Learn how to drive traffic to your website and get thousands of customers.
Today’s guest is Jonny Everett, the Director of Customer Development and co-founder at The Chat Shop, who shares his knowledge about how to plan online selling and what mistakes to avoid.
If you don’t know “how to SEO,” you will love this episode. Bartosz Góralewicz, an SEO expert, will help you to bring free, organic traffic and valuable leads to your website.
If you want to write damn good, persuasive copy, you can’t miss this episode. You’ll learn why value proposition is so important for your customers. You’ll also learn how to sell benefits, not products!