Get'n Down with Digital Health: Recent Episodes
Brandon Worley
Welcome to the Get’n Down with Digital Health podcast sponsored by Mend! We hope to inform and inspire you on a wide variety of healthcare topics.
In this episode we talk to the amazing team at Grace Medical Home to uncover how digital forms and telemedicine saved their organization. Grace Medical Home provides free healthcare to the uninsured across Orange County, Florida. Mend donated our software platform to GMH in 2018.
We also discuss how Grace Medical Home worked with the state to change e-signature laws. GMH also worked with the county to secure funding in perpetuity to help support their Telemedicine program. GMH also received FCC grant funding for equipment to help support patient engagement initiatives.
We are grateful that organizations like Grace Medical Home exist to help those in our community without access to healthcare.
https://www.gracemedicalhome.org/
Book a Demo on Mend Today!
In this episode we discuss digital mental health with Dr. Aragam. Dr Gowri Aragam is a psychiatrist at UCSF, the first academic laboratory for mental health innovation where she co-developed and directed a university-wide course of mental health product development. Dr Aragam has been a consultant for multiple tech companies, with her work featured in Wired and TechCrunch, and was a 2020 Fast Company Innovation by Design Finalist. Dr Aragam is currently a Scientific Advisor to BetterUp. Dr Aragam was a Chief Resident at Massachusetts General Hospital/McLean Hospital. She received her MD from the University of Massachusetts and AB in Neurobiology from Harvard. She recently completed her fellowship in consult liaison psychiatry at UCSF.
LinkedIn | Twitter
Book a Demo on Mend Today! In this episode we discuss the following:
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Trends in digital health
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Digital mental health
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Sensors and their potential to help treat mental health
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The need for support around digital tools
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Clinician burnout and virtual care delivery
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And much more
More from Mend Mend Blog 2022 Patient Payment Statistics and Bad Debt in Healthcare Healthcare providers rely on getting paid in order to continue operating, and bad debt can have a significant impact on any business. Here are some of the most recent patient payment statistics as they relate to healthcare and what you can do as an organization to ensure timely payment.
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Mend eBook A Future Vision for Patient Engagement in Healthcare for Patients & Providers Digital health in the post-pandemic world is going to revolutionize how patients interact with healthcare organizations and providers. What will the future look like for digital healthcare over the next few years? Matt McBride, CEO & Co-Founder of Mend, shares a vision for the digital healthcare revolution.
[Download Now]
Mend Whitepaper COVID-19 Pandemic Study: How Telehealth Reduced No Shows & Boosted Patient Satisfaction Patient no-shows have been an ongoing problem for medical providers for several decades. Before the COVID-19 pandemic, no-show rates across the U.S. healthcare system ranged from 5% to 50%. After the start of the pandemic, no-show percentages soared as patients stayed home. The patient no-show issue has significant adverse conse
In this episode we discuss the frontlines of offering a virtual-first primary care program with Dr. Matthew Sakumoto. Dr. Matthew Sakumoto is an Internal Medicine-trained primary care physician with board certification in Clinical Informatics. Passionate about improving healthcare delivery with interests in telehealth, population health management, and improving patient access and outcomes.
LinkedIn | Twitter
Book a Demo on Mend Today! In this episode we discuss the following:
- Virtual-first primary care
- Value based telemedicine
- The frontlines of conducting Telehealth visits before and during the pandemic
- Differences in examination techniques through video visits
- The future of telemedicine
- Advice for leadership from the frontlines of care
- Virtual care empathy
- And much more
More from Mend Mend Blog A Vision for The Future of Telemedicine and Patient Engagement Virtual health is the future of healthcare. Learn more about the future of telemedicine & patient engagement from the experts that are revolutionizing it.
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Mend eBook 12 Telemedicine & Digital Health Engagement KPIs Every Executive Should Know Building a productive and sustainable telemedicine and patient engagement strategy is vital for the future success of large health organizations. Mend presents KPIs every healthcare executive should track along with actual data from millions of patients.
[Download Now]
Mend On-Demand Webinar 19 Massive Telehealth Learnings After 4,000,000 Visits in 2021 Watch our webinar to learn how to run a highly-productive telehealth program and which key metrics are best to track success.
[Watch Now]
Mend Whitepaper 5 Studies Showing the Impact of Telehealth in 2021 What did 2021 teach us about the future of telehealth? In this guide, you will review 5 studies that focused on the impact of telehealth in different aspects of healthcare, particularly during the pandemic.
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In this episode we discuss the current and future state of Telehealth with Dr. Aditi U. Joshi, a digital health strategist, Telehealth expert, and consultant. Dr. Aditi U. Joshi is an experienced Emergency Medicine Physician and Telehealth expert working on improving healthcare and equity through technology. Through over 9 years of working in Telemedicine and digital health on both a startup and academic hospital, she has a keen interest in making technology palatable and effective for both patients, providers, and health care systems.
LinkedIn | Twitter | www.draditiujoshi.com
Book a Demo on Mend Today! In this episode we discuss the following:
- Telehealth in Emergency Medicine
- Current and future state of telemedicine
- What are residents being taught about Telehealth today?
- Aditi's digital health consultancy Panda Health
- MDisrupt
More from Mend Mend Blog A Vision for The Future of Telemedicine and Patient Engagement Virtual health is the future of healthcare. Learn more about the future of telemedicine & patient engagement from the experts that are revolutionizing it.
[Read More]
Mend eBook 12 Telemedicine & Digital Health Engagement KPIs Every Executive Should Know Building a productive and sustainable telemedicine and patient engagement strategy is vital for the future success of large health organizations. Mend presents KPIs every healthcare executive should track along with actual data from millions of patients.
[Download Now]
Mend On-Demand Webinar 19 Massive Telehealth Learnings After 4,000,000 Visits in 2021 Watch our webinar to learn how to run a highly-productive telehealth program and which key metrics are best to track success.
[Watch Now]
Mend Whitepaper 5 Studies Showing the Impact of Telehealth in 2021 What did 2021 teach us about the future of telehealth? In this guide, you will review 5 studies that focused on the impact of telehealth in different aspects of healthcare, particularly during the pandemic.
[Read Now]
In this episode we cover... Mend's Future Vision for Telehealth & Patient Engagement.
Mend's vision:
Before the Visit Patients will schedule or modify their appointments automatically. AI reminders will engage patients based on risk scores, so you can help more people. Automated digital check-in processes will collect everything required, even vitals, and move the data into the patient chart.
During the Visit
Provider and patient encounters will be captured automatically by AI. Notes and charting will be fully automated. Language barriers will no longer exist with encrypted devices and software.
After the Visit
Patients will receive follow up surveys after a visit and payment forms will arrive digitally by email and text message. When payments are made, everything will be documented and applied to the correct encounter.
Book a Demo on Mend Today! On-demand content:
A Future Vision for Patient Engagement in Healthcare for Patients & Providers
Quick Contest:
- Optical illusion video
- https://www.the-sun.com/lifestyle/4978230/optical-illusion-video-miss-own-eyes/
Health Topic:
Gut health
In this episode we cover... Valuable Metrics to Monitor Patient Self-Scheduling.
Today we have KPIs and data to share on the following:
- Patient self-scheduling adoption
- Patient self-scheduling no-show rates
- Patient change reasons
Book a Demo on Mend Today! On-demand content:
12 Telemedicine & Digital Health Engagement KPIs Every Executive Should Know
Quick Contest:
- Matt vs. Worley
- Best out of 5, rock-paper-scissors
Health Topic:
Exercise & Mental Health
In this episode we cover... Top KPIs to Measure Digital Patient Forms.
Today we have KPIs and data to share on the following:
- Completion Rates
- Completion Speed
- Partial Completions
Book a Demo on Mend Today! On-demand content:
12 Telemedicine & Digital Health Engagement KPIs Every Executive Should Know
Quick Contest:
Optical Illusion Test
- What numbers do you see… you get 60 seconds…
- https://twitter.com/benonwine/status/1494084416494354432
Health Topic:
Sauna use
In this episode we cover... Telemedicine KPIs Every Health Leader Should Know & Track.
Today we have KPIs and data to share on the following:
- No-shows
- Wait times
- Satisfaction scores
- Success visit percentages
Book a Demo on Mend Today! On-demand content:
12 Telemedicine & Digital Health Engagement KPIs Every Executive Should Know
Quick Contest:
Optical Illusion Test
- https://www.buzzfeed.com/sarahaspler/optical-illusion-right-brained-left-brained
Health Topic:
Intermittent Fasting
In this episode we cover 5 Telehealth studies today… should be a great episode!
5 studies
- Healthcare Coalition massive pandemic Telehealth study… what did they find?
- SYKES, How Americans Feel About Telehealth: One Year Later
- Triple Tree, A New Era of Virtual Health
- HIMSS - Consumer Perspective on Telehealth
- Cleveland Clinic Telehealth study
Book a Demo on Mend Today! On-demand content:
19 Massive Telehealth Learnings After 4,000,000 Visits in 2021
Quick Contest:
Worley vs. McBride in Pac-Man
- https://www.google.com/search?q=Pac-Man
Health Topic:
Reverse dieting
- Google: Reverse dieting is when you increase your calories slowly over a period of time in order to increase your metabolism, with the goal of keeping fat gain to a minimum. ... Reverse dieting is a great way to reset your metabolism after a long period of time in a calorie deficit and can help you reach your weight loss goals.
We are going to cover some tactics and hacks so you can help more patients via Telehealth.
- Virtual walk-ins can fill openings, cancels, or no-shows in the schedule
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Staff or Providers should connect to every scheduled encounter
- mend sends nudge automatically via text & email
- Dialer nudge
- Custom text message nudges
- Telehealth phone call reminders
- Populations that don’t check text and email often
- Voice call reminders to mobile or landline phone lines
- mend Telehealth kiosks can help you load balance across locations or allow you to serve patients without the proper technology
- Enhanced Virtual Waiting Room experience that increases patient satisfaction rates for Telehealth visits by 23%.
Book a Demo on Mend Today! On-demand content:
19 Massive Telehealth Learnings After 4,000,000 Visits in 2021
Quick Contest:
https://www.google.com/search?q=tic+tac+toe
Health Topic:
- Vitamin D
- Dr. Rhonda Patrick
- Helps…
- Bones
- Muscles
- Immune System
- Oral health
- Helps prevent diabetes
- Hypertension
- Lose weight
- Depression
- Risks of certain cancers
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Covid
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Always consult a medical professional
In this episode, we are going to cover 4 key learnings from our experience doing millions of telemedicine visits.
- Why is it important to establish a Telehealth clinical protocol?
- Video conferencing is not Telehealth, what types of workflows are possible on Mend?
- What should HCOs do to set expectations with patients before a Telehealth visit?
- With remote work, the Provider’s Physical Space is now more important than ever. Matt, what do you recommend?
Book a demo with Mend Show contest link: How many horses can you see in this mind-boggling optical illusion?
Interesting topic covered on the show: Sleep
Covered some material from Matthew Walker, the Sleep Diplomat.