Growing A Dental Practice: Recent Episodes
Mike Hennan, Dr Lewis Butler & Dr Sahil Thakkar
Growing A Dental Practice documents the story of two ambitious dentists on their journey as new principals.
Dr Lewis Butler joined his family dental practice based in West Yorkshire in 2020, while Dr Sahil Thakkar opened a brand new squat practice in Ealing, London in 2021.
Listeners gain unprecedented, behind-the-scenes access to the inner workings of two growing dental practices with a look back at how both dentists got started with ownership and what they learnt during the first crucial months.
Experience the ups and downs, wins and challenges of scaling a dental business from a business, clinical, and marketing perspective.
Along the way, host Mike Hennan, co-founder of dental marketing consultancy, PatientBoost, and his co-hosts, Lewis & Sahil, will be joined by special guests including renowned dental marketers & business consultants, successful practice owners, inspiring associates, standout suppliers, and many more.
We’re on a mission is to give new principals and aspiring practice owners the tools, knowledge, support, and confidence to build the dental business of their dreams.
Welcome to another episode of the Growing A Dental Practice Podcast! Our host, Mike Hennan from PatientBoost, sits down with Dan Stich, Founder of Stich Financial Partners. Stich Financial Partners is a financial planning firm specializing in helping medical professionals, including dentists, navigate their financial future.
Here's what was covered in the episode:
- Introduction to Dan Stich: Dan shares his background and his unique journey into the financial planning industry with a family of dentists and doctors.
- Dodging Dentistry: An interesting insight into how Dan chose financial planning over a career in dentistry.
- Healthcare Administration Lessons: Dan discusses the valuable lessons he learned during his time in healthcare administration.
- Switch to Financial Planning: What motivated Dan to become a financial planner and how it's been impacting his career and clients.
- Client Services: Dan explains how he helps his clients achieve their financial goals and secure their future.
- Educating Clients: The passion behind Dan's client education and why it is an integral part of his practice.
- Specialized Financial Planning: Dan shares the benefits of working with a financial planner who has a deep understanding of the dentistry industry.
- Planning Financial Future: Dan provides advice on when individuals should start planning their financial future.
- Advice for Dental Practice Starters: Based on his experience and interactions with dental practice owners, Dan gives his top piece of advice for those thinking about buying or starting a dental practice.
Guest Contact Details:
For those interested in reaching out to Dan Stich for further information or advice, here are his contact details.
- Email: DanielStich@ffig.com
- Phone: 262-853-4541
- LinkedIn: linkedin.com/in/daniel-stich-cpfa%C2%AE-609140b
Important Disclosures:
Stich Financial Partners will not provide investment, tax, legal, or retirement advice or recommendations. The information presented here is not intended to be specific to any individual's personal circumstances.
To the extent that this material concerns tax matters, it is not intended or written to be used, and cannot be used, by a taxpayer for the purpose of avoiding penalties that may be imposed by law. Each taxpayer should seek independent advice from a tax professional based on his or her individual circumstances.
These materials are provided for general information and educational purposes based upon publicly available information from sources believed to be reliable — we cannot assure the accuracy or completeness of these materials. The information in these materials may change at any time and without notice.
Securities offered through Securities America, Inc., member FINRA/SIPC. Stich Financial Partners and the Securities America Companies are separate entities.
Stay tuned to Growing A Dental Practice Podcast for more expert insights and valuable advice on running a successful dental practice.
Your feedback and questions are always welcome. Reach out to Mike at mike@patientboost.dental.
Growing A Dental Practice is BACK and it's BETTER THAN EVER!
After a summer hiatus, Mike Hennan (Co-Founder of PatientBoost) returns to help new and aspiring dental practice owners, start, run, and grow a successful dental practice...
...and he's not alone!
Mike is joined by Dental Social Media Queen, Hazel Woodward (Founder of Lift Social).
Hazel joins Growing A Dental Practice as a permanent co-host!
During this episode, Mike explains why he took a break, Hazel re-introduces herself (she was the very first podcast guest back in February 2022), and both discuss what listeners can expect from the show moving forward.
Stay tuned to Growing A Dental Practice Podcast for more expert insights and valuable advice on running a successful dental practice.
Your feedback and questions are always welcome. Reach out to Mike at mike@patientboost.dental.
In this episode, our host, Mike Hennan from PatientBoost, is thrilled to have a conversation with Michael Bakaic, Founder and CEO of Iceberg Cyber. Iceberg Cyber is an organization that assists small businesses, including dental practices, in identifying and rectifying vulnerabilities in their data, website, network, and office equipment.
In the interview, Michael shared insights on a range of topics:
- Introduction to Michael Bakaic: Michael shares a bit about his background and the experiences that led him to where he is today.
- Cybersecurity 101: Michael explains what cybersecurity means and its importance in the current digital age.
- The Cybersecurity-Dental Practice Nexus: Discussing why dental practices should prioritize cybersecurity.
- Iceberg Cyber: The inception story of Iceberg Cyber, why Michael started it, and how it's uniquely positioned to help dental practices.
- The Benefits of Continuous Monitoring: Exploring the advantages of regular cybersecurity monitoring for dental practices.
- Getting Started with Iceberg Cyber: Michael provides insight into the process for dental practices looking to onboard with Iceberg Cyber.
- Understanding FTC Safeguards Rules: An explanation of the FTC Safeguards Rules and their potential impact on dental practices.
- Advice for Dental Practice Starters: Michael shares his top piece of advice for those considering buying or starting a dental practice, drawing from his own experiences and interactions with dental practice owners.
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Contact Michael:
- LinkedIn: https://www.linkedin.com/in/michael-bakaic/
- Email: michael@icebergcyber.com
- Website: https://www.icebergcyber.com/
- Get your FREE cyber score: https://thecyberscore.com/
Mike and Michael had an insightful and engaging conversation about the importance of cybersecurity in the dental industry.
Reach out to the show host, Mike, at mike@patientboost.dental, if you have any questions or comments.
Stay tuned to Growing A Dental Practice Podcast for more expert insights and valuable advice.
Thanks for tuning in!
In this episode, Mike speaks with Harriet Rose Head of Dental & Cosmetic Sectors at EnquiryBot, the all-in-one chatbot helping dental practices increase and manage enquiries from their website.
Highlights from this episode include:
✅ What was it like working at a dental lab ✅ What challenges did she face setting up a dental practice ✅ How Harriet ended up working for an implant manufacturer ✅ What inspired her to join EnquiryBot ✅ What EnquiryBot is and what it does for businesses ✅ Why EnquiryBot is so effective ✅ What are the most recent changes/updates to EnquiryBot At the end of the episode, Harriet shares her number one piece of advice for anyone thinking about buying or starting their own dental practice
If you have any questions for Harriet, then get in touch:
- Email: harriet@enquirybot.com
- Website: https://enquirybot.com/
- LinkedIn: https://www.linkedin.com/in/harriet-adkin-707873b9/
Visit the growingadentalpractice.com for more details and links to streaming platforms.
This episode is brought to you by PatientBoost - The Dental Marketing Plan Experts.
You wouldn’t start a complex case without a treatment plan, so why are you marketing your dental practice without a solid strategy?
Stop wasting time and money on scattergun marketing with a Dental Marketing Plan™.
Create your own plan for FREE inside the ‘Dental Marketing Plan’ Facebook group.
Each week you’ll get tips and advice on how to create a tailored Dental Marketing Plan™ that helps you get more patients, and increases revenue.
Join the group and grow your practice with confidence, go to dentalmarketingplan.com today!
In this episode, Mike speaks with Steven Huskey, Co-Founder of Bluewater Dental Advisors - a financial advice firm for dental practice owners.
Highlights from this episode include:
✅ What financial aspects of owning a dental practice can be overlooked due to the demands of the job ✅ How can proper financial advising help practice owners create a solid foundation for their financial future ✅ The time-tested process developed by Bluewater Dental Advisors for helping their clients plan, protect, and grow their practices ✅ How does working with someone who understands the financial makeup of a dental practice inside and out benefit the practice owner ✅ Examples of how Bluewater Dental Advisors have helped practice owners create a financial roadmap for their future ✅ Common mistakes that practice owners make when it comes to tax management and exit planning
At the end of the episode, Steven shares his number one piece of advice for anyone thinking about buying or starting their own dental practice.
If you have any questions for Steven, then get in touch:
- Email: info@bluewaterdentaladvisors.com
- Website: https://bluewaterdentaladvisors.com/
- LinkedIn: https://www.linkedin.com/company/bluewaterdentaladvisors/
Visit the growingadentalpractice.comfor more details and links to streaming platforms.
This episode is brought to you by PatientBoost - The Dental Marketing Plan Experts.
You wouldn’t start a complex case without a treatment plan, so why are you marketing your dental practice without a solid strategy?
Stop wasting time and money on scattergun marketing with a Dental Marketing Plan™.
Create your own plan for FREE inside the ‘Dental Marketing Plan’ Facebook group.
Each week you’ll get tips and advice on how to create a tailored Dental Marketing Plan™ that helps you get more patients, and increases revenue.
Join the group and grow your practice with confidence, go to dentalmarketingplan.com today!
In this episode, Mike speaks with Rex Plamann & Justin Baumann - Practice brokers trading under the DDSmatch banner. Rex is the Owner of DDSmatch Chicago, while Justin is the Owner of DDSmatch New York & Western Pennsylvania. Rex & Justin can both help dentists sell their practice or find an associate dentist.
Highlights from this episode include:
✅ How Rex & Justin got into selling dental practices ✅ How you sell a dental practice ✅ How you value a dental practice ✅ Why you should engage a broker to sell your practice ✅ When you should reach out to a practice broker ✅ How you can maximize the value of your practice ✅ What most dentists care about when selling their practice ✅ The best way to attract associates to your practice
At the end of the episode, Rex & Justin share their number one piece of advice for anyone thinking about buying or starting their own dental practice.
If you have any questions for Rex & Justin, then get in touch:
- Email: rplamann@ddsmatch.com & jbaumann@ddsmatch.com
- Website: ddsmatch.com
- LinkedIn: linkedin.com/in/rexplamannddsmatchchicago & linkedin.com/in/justin-baumann-6b0a8625
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode is brought to you by PatientBoost - The Dental Marketing Plan Experts.
You wouldn’t start a complex case without a treatment plan, so why are you marketing your dental practice without a solid strategy?
Get an actionable plan you can confidently achieve your goals with, and avoid wasting a tonne of time and money on scattergun marketing.
Schedule your free 15-minute Clarity Call with the PatientBoost team to learn how a tailored Practice Growth Plan™ can boost your business.
In this episode, Mike speaks with Stephanie Rodin - Founder & Principal of Rodin Legal, P.C. Rodin Legal is a Tri-State (NY/NJ/CT) based law firm focused on assisting dental and healthcare professionals.
Highlights from this episode include:
✅ What does Stephanie enjoy most about being an attorney ✅ Is it handy or annoying having so many doctors in the family ✅ What area of the law does Stephanie cover ✅ Some examples of how she’s helped her clients ✅ Why should a dentist work with a healthcare attorney over a general attorney ✅ What does someone need to know legally when starting or buying a dental practice
At the end of the episode, Stephanie shares their number one piece of advice for anyone thinking about buying or starting their own dental practice.
If you have any questions for Stephanie, then get in touch:
- Email: stephanie@rodinlegal.com
- Website: rodinlegal.com
- LinkedIn: linkedin.com/in/stephanierodin
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode is brought to you by PatientBoost - The Dental Marketing Plan Experts.
You wouldn’t start a complex case without a treatment plan, so why are you marketing your dental practice without a solid strategy?
Get an actionable plan you can confidently achieve your goals with, and avoid wasting a tonne of time and money on scattergun marketing.
Schedule your free 15-minute Clarity Call with the PatientBoost team to learn how a tailored Practice Growth Plan™ can boost your business.
In this episode, Mike speaks with Dr. Davinder Raju, Principal Dentist at Dove Holistic Dental Centre, a private practice in Bognor Regis. Davinder is also the Founder of Green Dentistry - an app helping dental practices become more environmentally friendly and sustainable.
Highlights from this episode include: ✅ How Davinder got into dentistry ✅ What he learnt as an associate dentist ✅ What made him buy his dental practice ✅ What Davinder learnt during the first few years as a practice owner ✅ The biggest challenge for Davinder ✅ What does Davinder wish he’d known before becoming a practice owner ✅ Why it’s important dentistry becomes more sustainable ✅ What inspired him to start Green Dentistry ✅ Why did he choose to create an app ✅ What can a practice do to become more environmentally friendly
At the end of the episode, Davinder shares their number one piece of advice for anyone thinking about buying or starting their own dental practice.
If you have any questions for Davinder, then get in touch:
- Email: info@greendentistry.co.uk
- Website: greendentistry.co.uk
- LinkedIn: linkedin.com/in/davinder-raju-46846317b
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode is brought to you by PatientBoost - The Dental Marketing Plan Experts.
You wouldn’t start a complex case without a treatment plan, so why are you marketing your dental practice without a solid strategy?
Get an actionable plan you can confidently achieve your goals with, and avoid wasting a tonne of time and money on scattergun marketing.
Schedule your free 15-minute Clarity Call with the PatientBoost team to learn how a tailored Practice Growth Plan™ can boost your business.
In this episode, Mike speaks with Nicki Mackey - Founder & CEO of Redwood Designs, a digital marketing agency focused on dentistry and healthcare.
Highlights from this episode include:
✅ What does Nicki love the most about marketing ✅ Why did she start Redwood Designs ✅ Why is Nicki niche in dentistry and healthcare ✅ Why shouldn’t a practice rely purely on referrals/word of mouth ✅ What are key marketing activities a practice should be doing ✅ How do practices measure the effectiveness of their marketing ✅ Should a dental practice market more or less during a recession?
At the end of the episode, Nicki shares their number one piece of advice for anyone thinking about buying or starting their own dental practice.
If you have any questions for Nicki, then get in touch:
- Email: nicki@redwood-designs.com
- Website: https://www.redwood-designs.com
- LinkedIn: linkedin.com/in/nicole-mackey-5ab8b6b0
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
Last year, we phoned over 100 dental practices to understand how receptionists handle patient calls, and we were SHOCKED by the results.
Based on what we learnt, we put together the Dental Receptionist Greeting Script to help receptionists make the best first impression and increase the likelihood of turning a complete stranger into a patient.
Grab your copy of the greeting script here
In this episode, Mike speaks with Kevin Violick - Manager at Botwinick & Company - an accounting firm located in New Jersey. As an experienced, proactive Dental CPA, Kevin helps dentists better understand their money, taxes, and cash flow.
Highlights from this episode include:
✅ Why did Kevin decide to focus on dentistry ✅ What does he enjoy the most about working with dentists ✅ When should dentists consider hiring an accountant ✅ What are the advantages of hiring a dental CPA ✅ How do CPAs support the buying and starting of dental practices ✅ What do CPAs do with regard to running a dental practice ✅ How does an accountant help a dental practice grow
At the end of the episode, Kevin shares their number one piece of advice for anyone thinking about buying or starting their own dental practice.
If you have any questions for Kevin, then get in touch:
- Email: kevin.violick@botwinick.com
- Website: https://botwinick.com/
- LinkedIn: linkedin.com/in/kevin-violick-cpa-4596b015a
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
Last year, we phoned over 100 dental practices to understand how receptionists handle patient calls, and we were SHOCKED by the results.
Based on what we learnt, we put together the Dental Receptionist Greeting Script to help receptionists make the best first impression and increase the likelihood of turning a complete stranger into a patient.
Grab your copy of the greeting script here
In this episode, Mike speaks with Dr. Karl Walker-Finch, Owner of Smiles in Tandem - a private dental practice in Huddersfield, UK.
It’s almost been 1 year since Karl took over the practice and he’s just launched his book - In The Loupe - The Secrets to Finding a Passion in Dentistry, so we thought it was a perfect time to get him back on the podcast.
Highlights from this episode include:
✅ Karl tells us what the book is about and what inspired him to write it ✅ He singles out his favourite chapters ✅ We discuss which chapter was most brutal to write and why ✅ Karl tells us about Confidential and the work they do to support dentists ✅ We get an update on what’s been happening at Smiles in Tandem since the last podcast ✅ Karl discusses how the transition to Dentally from Software of Excellence went ✅ He talks about how he’s managed to retain the original dental team ✅ Karl explains his hiring process for new team members ✅ We talk about the Cerec same-day crowns workflow and how it has impacted his business
At the end of the episode, Karl shares their number one piece of advice for anyone considering buying or starting their own dental practice.
If you have any questions for Karl, then get in touch:
- Email: kwalkerfinch@gmail.com
- Website: walkerfinch.com
- LinkedIn: linkedin.com/in/karlwalker-finch
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
Last year, we phoned over 100 dental practices to understand how receptionists handle patient calls, and we were SHOCKED by the results.
Based on what we learnt, we put together the Dental Receptionist Greeting Script to help receptionists make the best first impression and increase the likelihood of turning a complete stranger into a patient.
Grab your copy of the greeting script here
In this episode, Mike speaks with Dr Paul Homoly, Founder & Owner of Homoly Communications. Paul is a former restorative dentist turned Dental Treatment Presentation Master Trainer. For over 40 years, he’s helped dental practices embrace fresh thinking about the treatment acceptance process - making it easy for patients to say “YES!”.
Highlights from this episode include:
✅How did Paul got into dentistry ✅What did he learnt as an associate dentist ✅What did he learnt as a practice owner ✅When was Paul first excited about case acceptance ✅Why do most practices got it wrong ✅How did he improve his practices for treatment acceptance ✅The benefits of getting better in presenting treatments to patients ✅How did he specifically help practices
At the end of the episode, Dr Paul Homoly shares their number one piece of advice for anyone thinking about buying or starting their own dental practice.
If you have any questions for Paul, then get in touch:
- Email: paul@paulhomoly.com
- Website: paulhomoly.com
- LinkedIn: linkedin.com/in/drpaulhomoly
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
Last year, we phoned over 100 dental practices to understand how receptionists handle patient calls, and we were SHOCKED by the results.
Based on what we learnt, we put together the Dental Receptionist Greeting Script to help receptionists make the best first impression and increase the likelihood of turning a complete stranger into a patient.
Grab your copy of the greeting script here
In this episode, Mike speaks with Matt Hadman, Head of Dental Groups at Patient Plan Direct - the UK's leading dental plan provider offering cost effective dental plan administration with a personal service.
Highlights from this episode include:
✅How Matt got into dentistry ✅What he enjoyed about being a practice manager✅Matt’s biggest challenges as a practice manager✅Why Matt moved to a dental membership plan provider✅Major challenges/trends in dentistry today✅What Matt learnt working in a practice that would increase the likelihood of a patient choosing private dental care✅How dental membership plans can help practices convert more NHS patients into private patients✅Tips helping PPD clients be more successful with dental plans
At the end of the episode, Matt shares their number one piece of advice for anyone thinking about buying or starting their own dental practice.
If you have any questions for Matt, then get in touch:
- Email: matthew@patientplandirect.co.uk
- Website: https://patientplandirect.com
- LinkedIn: https://www.linkedin.com/in/matthewhadman
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
Last year, we phoned over 100 dental practices to understand how receptionists handle patient calls, and we were SHOCKED by the results.
Based on what we learnt, we put together the Dental Receptionist Greeting Script to help receptionists make the best first impression and increase the likelihood of turning a complete stranger into a patient.
Grab your copy of the greeting script here
In this episode, Mike talks to Erin Rochon - Founder & CEO of Rochon & Associates Inc. - a boutique bookkeeping firm specializing in medical, dental, and legal.
Highlights from this episode include:
✅ What Erin learnt working in several dental practices across various roles✅ Why Erin started a bookkeeping business✅ What exactly is bookkeeping and what’s involved✅ Why bookkeeping is important for dentists and dental practices✅ When’s the right time to hire a bookkeeper?✅ Why should dentists work with a dental bookkeeper over a general one?✅ How else can a bookkeeper help a dentist or dental clinic?
At the end of the episode, Erin shares her number one piece of advice for anyone thinking about buying or starting their own dental practice.
If you have any questions for Erin, then get in touch:
- Website: erinrochon.ca
- LinkedIn: linkedin.com/in/erinrochon
- Phone: 289-675-1720
- Email: erin@erinrochon.ca
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
Last year, we phoned over 100 dental practices to understand how receptionists handle patient calls, and we were SHOCKED by the results.
Based on what we learnt, we put together the Dental Receptionist Greeting Script to help receptionists make the best first impression and increase the likelihood of turning a complete stranger into a patient.
Grab your copy of the greeting script here
In this episode, Mike speaks with Dr Jeff Sherer, Co-Founder & Co-Owner of The Dental Design Studio - a group of 19 dental practices across the UK. Jeff and his team recently passed the incredible milestone of treating 1 million patients!
Highlights from this episode include:
✅ How Jeff got into dentistry✅ Why he got the itch to open a squat practice after only 3 years as an associate dentist✅ How he met his business partner✅ What makes the perfect business partner✅ Why they decided to expand✅ The Dental Design Studio gameplan for buying and integrating practices✅ The biggest challenges of growing a dental group✅ What’s next for The Dental Design Studio
At the end of the episode, Jeff shares his number one piece of advice for anyone thinking about buying or starting their own dental practice.
If you have any questions for Jeff, then get in touch:
- Website: thedentaldesignstudio.co.uk
- LinkedIn: linkedin.com/in/dr-jeffrey-sherer-64513016/
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
Last year, we phoned over 100 dental practices to understand how receptionists handle patient calls, and we were SHOCKED by the results.
Based on what we learnt, we put together the Dental Receptionist Greeting Script to help receptionists make the best first impression and increase the likelihood of turning a complete stranger into a patient.
Grab your copy of the greeting script here
Growing A Dental Practice will be back on Friday, January 20.
There are some great episodes coming your way this year, including:
- Erin Rochon from Rochon & Associates talks bookkeeping for dentists
- Dr João Costa shares how he’s growing his dental practice, Smilesite
- Matt Hadman from Patient Plan Direct discusses ways in which practices can convert NHS patients into private patients
- Dr Paul Homoly from Homoly Communications explains why communicating with patients is key to case acceptance
- Kevin Violick from Botwinick & Company gets into the weeds of dental accounting
- Plus many more great guests
Exciting announcement...
Sheila Heard, Co-Founder of PatientBoost, will be joining Mike as co-host of the podcast!
Tune in next week!
In this episode, Mike talks with Kunal Thakker, Founder & CEO of Tooth Club Dental Group. Tooth Club is a growing chain of ultra-modern, membership-based dental practices. Tooth Club consists of 10 practices with more planned to open over the next 12 months.
Highlights from this episode include:
✅ How a non-dentist came to own a dental practice
✅ How a background in finance helped Kunal grow a group
✅ Why squats/startups are better than buying established practices
✅ Why the patient experience is so important
✅ Why staff training makes the difference between an average practice and a great one
✅ What’s next for Tooth Club
At the end of the episode, Kunal shares his number one piece of advice for anyone thinking about buying or starting their own dental practice.
If you have any questions for Kunal, then get in touch:
- Email: Kunal@toothclub.co.uk
- Website: http://www.toothclub.co.uk
- LinkedIn: https://www.linkedin.com/in/toothclub/
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
Last year, we phoned over 100 dental practices to understand how receptionists handle patient calls, and we were SHOCKED by the results.
Based on what we learnt, we put together the Dental Receptionist Greeting Script to help receptionists make the best first impression and increase the likelihood of turning a complete stranger into a patient.
Grab your copy of the greeting script here
In this episode, Mike chats with Dr. Anne O’Donnell, Clinical Director & Owner of Mullingar Dental Centre. Mullingar Dental comprises two practices located in Mullingar, in the Midlands, Ireland.
Highlights from this episode include:
✅ How Anne started her career in dentistry
✅ Why she brought her first and second practices, before selling them to a corporate
✅ Why Anne partnered with a Doctor and Pharmacist to create a healthcare complex
✅ What’s next for Mullingar Dental
At the end of the episode, Anne shares her number one piece of advice for anyone thinking about buying or starting their own dental practice.
If you have any questions for Anne, then get in touch:
- Email: anne@familydentist.ie
- Website: info@familydentist.ie
- LinkedIn: https://www.linkedin.com/in/anne-o-donnell-34385830/
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
Last year, we phoned over 100 dental practices to understand how receptionists handle patient calls, and we were SHOCKED by the results.
Based on what we learnt, we put together the Dental Receptionist Greeting Script to help receptionists make the best first impression and increase the likelihood of turning a complete stranger into a patient.
Grab your copy of the greeting script here
In this episode, Mike speaks with David Goodman CPA, Partner & Dental Practice Leader at PKF O'Connor Davies. O'Connor Davies is a tax and accounting firm with offices along the east coast. David leads an experienced team of accountants that work with independent practices, groups, and DSOs.
Highlights from this episode include:
✅ How David became a third generation dental CPA
✅ What CPAs do in relation to running a dental practice
✅ The advantages of hiring a dental CPA vs. a general accountant
✅ What dentists need to consider when starting or buying their first practice
At the end of the episode, David shares his number one piece of advice for anyone thinking about buying or starting their own dental practice.
If you have any questions for David, or would like to learn more about how he can help you on your journey, then get in touch:
- Email: DGoodman@pkfod.com
- Website: PKFOD.com
- LinkedIn: https://www.linkedin.com/in/david-j-goodman-cpa-mst/
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
Last year, we phoned over 100 dental practices to understand how receptionists handle patient calls, and we were SHOCKED by the results.
Based on what we learnt, we put together the Dental Receptionist Greeting Script to help receptionists make the best first impression and increase the likelihood of turning a complete stranger into a patient.
Grab your copy of the greeting script here
In this episode, Mike chats to Andy Becker, the owner and operator of Satisfaction Dental Laboratories.
Satisfaction Dental Laboratories is a full-service dental lab creating fixed, implant, and removal restorations for their clients in Illinois and the first Dental Lab on the Growing a Dental Practice podcast!
Here’s what Andy and Mike talked about:
Andy’s journey: We kicked off this episode by learning more about Andy and what led him to become the third-generation owner of the lab after his great-uncle founded it back in 1929.
SDL’s approach: Andy goes on to talk about his experience working with over 50 dental practices and the importance of catering diligently to his clients’ needs.
Key lessons: From hiring the best reception staff you can possibly afford to creating a healthy company culture, Andy uncovered the biggest lessons he’s learned from his dentist clients.
Finding support: After that, Andy explored the lack of professional camaraderie between dentists and offered advice for finding support in fantastic online groups, like The Business of Dentistry.
Choosing labs: Andy shares his essential tips to help dentists narrow down their choices and make sure they find the right fit for their unique goals.
Industry changes: Andy then brought up some fascinating points about how digital dentistry and the speed of communication have revolutionized how they run their lab.
Parting advice: Andy ends the conversation with some invaluable advice about starting your one dental practice and to navigate selling your practice successfully.
If you’re looking for the perfect dental lab to partner with or want to learn more about Andy and his Illinois-based laboratory, check out his contact details below and reach out!
- Email: shelby@satisfactiondental.com
- Website: https://www.satisfactiondental.com/
- LinkedIn: https://www.linkedin.com/in/andrewjbeckersdl/
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
Last year, we phoned over 100 dental practices to understand how receptionists handle patient calls, and we were SHOCKED by the results.
Based on what we learnt, we put together the Dental Receptionist Greeting Script to help receptionists make the best first impression and increase the likelihood of turning a complete stranger into a patient.
Grab your copy of the greeting script here
In this episode, Mike had an insightful conversation with the New Patient Acquisition Specialist, Deneen Dismore, CEO and founder of Dismore Consulting. Dismore Consulting educates dentists how to attract and retain new patients.
Deneen shared about her journey to becoming a specialist in her field & her transition from various levels in her life to how she found dentistry and has stayed afloat in the business.
We talk about how finding out what lights her up and gets her excited sets the tone for her decision. She further explained the importance of having a proper plan for fulfillment and success at your dental practice.
Deneen shared tips that would help you gain more patients and retain them. She added that retaining old and new patients is an important aspect of private practice and shares how maintaining a close doctor-patient relationship leads to having happy patients & keeps up with her clients and gets excited when she sees them succeeding. It's a major milestone for her and her career.
Finally, my conversation with Deneen spitting gems and advice to the new dentist in the private space on what lies ahead. Startups are scary, especially dealing with getting and retaining patients. To make this process easy for your business, connect with Deneen and get the services of Dismore Consulting.
If you have any questions regarding patient acquisition, contact Deneen Dismore.
- Email: consulting@deneendismore.com
- Website: www.deneendismore.com
- LinkedIn: https://www.linkedin.com/in/deneen-dismore-0b1b1014
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
Last year, we phoned over 100 dental practices to understand how receptionists handle patient calls, and we were SHOCKED by the results.
Based on what we learnt, we put together the Dental Receptionist Greeting Script to help receptionists make the best first impression and increase the likelihood of turning a complete stranger into a patient.
Grab your copy of the greeting script here
In this episode, Mike chats with Dental Attorney, Robert Larson. Based in the State of New York, Robert has spent the past ten years exclusively representing dentists and other healthcare professionals in all areas of transactional law.
Robert wasn’t always a lawyer, in fact, he started his career as a nurse and remains a licensed healthcare professional. Robert worked in various fields including ICU/CCU, ortho trauma, long-term Alzheimer's care, and office nursing.
Mr Larson explains why he studied to become an attorney, and how he got his first law job working in the back of an Orthodontic clinic. Robert very quickly focused his practice on helping dentists, but sometimes assists other healthcare businesses such as optometrists.
Robert believes his background in nursing has had a positive impact on his law career.
He then explains exactly what transactional law covers, and walks us through the various steps of buying or starting a dental practice from a legal standpoint.
Towards the end, Robert makes the case for working with a dental-focused attorney rather than a general lawyer. Some of the benefits include reduced costs and time savings because an attorney specializing in dentistry already understands the industry, and avoiding potentially expensive mistakes.
Finally, Robert shares his number one piece of advice for anyone thinking about buying or starting their own dental practice.
If you have any questions regarding transactional law, then reach out to Robert Larson..
- Email: robert@dentallawoffice.com
- Website: dentallawoffice.com
- LinkedIn: linkedin.com/in/robert-b-larson-lpn-jd-43502912
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
Last year, we phoned over 100 dental practices to understand how receptionists handle patient calls, and we were SHOCKED by the results.
Based on what we learnt, we put together the Dental Receptionist Greeting Script to help receptionists make the best first impression and increase the likelihood of turning a complete stranger into a patient.
Grab your copy of the greeting script here
In this episode, Mike chats with Sharon Waxkirsh - Founder and Director of Academy for Hypnosis.
Academy for Hypnosis, an enhanced school affiliated with the American Council of Hypnotist Examiners and the Dave Elman Hypnotherapy Institute.
Sharon has successfully educated hundreds of dentists, physicians, and surgeons in hypnotherapy. Today, she talks about the benefits of hypnosis for patients and dentists, and also debunks its misconceptions.
In a hypnotherapy session, you are more in control of yourself, far from the misconception of people that hypnosis will let you be controlled.
Sharon explained also that patients are more often to consider hypnosis than dentists. It is because of their fear, anxiety, TMJ problems, bruxism, teeth grinding, clenching, gag reflex, and such things.
The most significant benefit of hypnosis for dentists is you’ll get more referrals, and clients will return and repeat sessions. It’s a moneymaker.
Finally, Sharon shares her number one piece of advice for anyone thinking about buying or starting their own dental practice.
If you have any questions regarding dental membership plans, contact Sharon Waxkirsh at Academy for Hypnosis.
- Email: sharon@academyforhypnosis.com
- Website: https://www.academyforhypnosis.com/
- LinkedIn: https://www.linkedin.com/in/swaxkirsh/
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
Last year, we phoned over 100 dental practices to understand how receptionists handle patient calls, and we were SHOCKED by the results.
Based on what we learnt, we put together the Dental Receptionist Greeting Script to help receptionists make the best first impression and increase the likelihood of turning a complete stranger into a patient.
Grab your copy of the greeting script here
In this episode, Mike chats with Simon Reynolds - Managing Director of Patient Plan Direct. Patient Plan Direct is the UK's leading dental plan provider offering cost effective dental plan administration with a personal service.
Simon kicks-off the episode with his personal journey; he started his career at Patient Plan Direct, only to leave, and later return as the company’s managing director.
He explains what a dental plan is and lists off the many benefits of a dental plan for both patients and dental practices.
Simon then discusses one the biggest trends in UK dentistry; the push by most practices to ditch NHS contracts and concentrate on private dental care. Membership plans are particularly effective at converting NHS patients into private patients.
Mr Reynolds explains why a practice would use a third party service to administer its dental plan, rather than do-it-themselves, and why dental practices should choose to partner with Patient Plan Direct over other providers.
Finally, Simon shares his number one piece of advice for anyone thinking about buying or starting their own dental practice.
If you have any questions regarding dental membership plans, contact Simon Reynolds at Patient Plan Direct.
- Email: simon@patientplandirect.co.uk
- Website: www.patientplandirect.com
- LinkedIn: https://www.linkedin.com/in/simonreynoldsuk/
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
Last year, we phoned over 100 dental practices to understand how receptionists handle patient calls, and we were SHOCKED by the results.
Based on what we learnt, we put together the Dental Receptionist Greeting Script to help receptionists make the best first impression and increase the likelihood of turning a complete stranger into a patient.
Grab your copy of the greeting script here
In this episode, Mike chats with Gary Lincoln - Group Director of TXM Group. TXM Group are specialists in recruitment and consultancy solutions across the engineering, technology, and healthcare sectors.
Gary kicks off the podcast by explaining how he went from being a pastry apprentice to a recruiter. He then discusses how TXM Group started and what makes them different from other recruiters. Fun fact, TXM actually stands for The Extra Mile; as in Gary and his team always go the extra mile!
TXM entered the dental market at the start of 2022. They already had a healthcare division, but Mr Lincoln explains why after speaking to industry thought leaders and doing their own research, the company decided to set up a dental-focused arm.
Gary then highlights some of the challenges facing dental practices - particularly the current struggle to find and recruit the right candidates.
With many years of experience in recruitment, Gary shares his top tips for attracting, recruiting, and retaining talent.
Mr Lincoln reveals he’s passionate about developing people through coaching and mentoring. In fact, Gary is an accredited and practicing executive coach with a practitioner diploma and accreditation from the Academy of Executive Coaching (AOEC).
He’s also a mentor and the external partnerships lead at Women in Transport - a professional membership network advancing women in transport through events, mentoring, and networking.
Gary stresses the importance of why practice owners should invest in developing their teams through continuous education, coaching, and mentoring.
Stay tuned to the end for Gary’s number one piece of advice for anyone thinking about buying or starting their own dental practice.
If you have any questions regarding general recruitment or coaching, then feel free to reach out to Gary Lincoln.
- Email: gary.lincoln@txmgroup.com
- Website: https://www.txmgroup.com/
- LinkedIn: https://www.linkedin.com/in/garylincoln/
If you need to recruit an associate dentist, then contact TXM Dental’s Alex Coveney-Alym.
- Email: Alex.Coveney-Alym@txmdental.co.uk
- LinkedIn: https://www.linkedin.com/in/alex-coveney-alym-12a99215a/
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
Last year, we phoned over 100 dental practices to understand how receptionists handle patient calls, and we were SHOCKED by the results.
Based on what we learnt, we put together the Dental Receptionist Greeting Script to help receptionists make the best first impression and increase the likelihood of turning a complete stranger into a patient.
Grab your copy of the greeting script here
In this episode, Mike talks with Dr Tim Richardson, Founder & Owner of Acorn Dentistry for Kids. Acorn Dentistry for Kids is a group of 6 pediatric dental practices located in the State of Oregon.
Tim grew up in Vancouver, Washington, which is a suburb of Portland, Oregon. Many of his family members are Optometrists, including his dad, two uncles, a cousin, one of his brothers, and his best friend from high school. Tim’s mom was a stay at home parent who made sure her five sons survived into adulthood.
Dr Richardson credits both of his parents, collectively and individually, for shaping who he is today. His dad taught him the importance of working hard and never to be a victim of circumstance, while his mom taught him how to care for people.
Tim has always had an entrepreneurial spirit. From a young age, he would set up lemonade stands and sell apples from his family’s apple tree to his elementary school classmates. Tim grew up predominantly playing football, but would take part in any sport involving a ball except golf.
The Richardson’s were a faithful Christian family. He cites strong spiritual roots gave him a really good foundation for how he wanted to be as a business owner in the future.
Keeping busy - with good things - was how Tim unknowingly coped with having ADD. Rather than taking medication, he would just always be doing something.
As an undergrad, Tim was planning on attending medical school to become a heart or brain surgeon. When he found out how long that would take to train for, he started looking at other healthcare options. At the time, he had zero interest in dentistry. That was until a friend - who was planning on becoming a dentist - convinced Tim to spend an afternoon observing a private practice. From that moment, he was hooked on dentistry.
From Tim’s perspective, dentistry finely balances art and science with as much entrepreneurship as you want. Halfway through dental school, Tim discovered pediatric dentistry and chose to make that his specialty.
As an associate, Tim realized that what he’d learnt in dental school was only the foundation. You learn the principles of taking care of patients safely, but nothing about being efficient, working with a team, owning a practice, or leadership.
Tim discusses the circumstances that led to him buying his first dental practice, and why his pursuit of the next challenge led him to expanding to three locations.
Dr Richardson says he sold his original three practices because he was burnt out and overwhelmed. He was working 6 clinical days most weeks, while commuting 2.5-3 hours daily, and trying to run the business. He also had a non-dentist business partner who he was misaligned with. However, the tipping point came when his wife told him how their young son had asked, “when is your husband coming home?” His son referring to him as husband, and not daddy reflected the relationship he had with his son at that time. Tim knew something had to give. He chose to make changes, rather than continue to drive himself into the ground at the expense of his family.
After selling, Tim took some time for himself. He sorted out his back and neck. Tim also got back into exercising regularly and taking part in triathlons.
It didn’t take Tim much time before he started working on a new multi-site group practice. He was determined to learn from his previous experience and mistakes. Because he’d sold his previous group, Tim didn’t have to worry about finances and could focus 100% on setting up the new clinic.
Tim could’ve frugally retired five years after finishing dental school, but his family had dreams and he admits he would’ve driven everyone crazy. He started Acorn Dentistry for Kids one mile away from where he lived and the rest is history. He knew he wanted the team member experience to be as good, if not better, than the patient experience. He knows he’s still made a lot of mistakes, but he's learnt from those mistakes.
As a practice owner, it’s hard work when you try to do everything yourself and be everything to everyone. It isn’t sustainable and Tim says he has the physical and physiological scars to prove it. Once he realized how to build a team that was aligned with the group's purpose, everything got a lot easier.
At the same time, Tim recognizes that no one will care as much about the health of your business as you do. It’s your baby and always will be no matter who is watching it for you. The only way to get alignment is identifying why your business exists and it has to be more than the work you do - it has to be the reason for the work.
Tim has learnt the hard way that just because someone specializes in accounting, IT, or marketing, it doesn’t necessarily mean they actually do it as well as you would think or hope. And they often charge more than the ones that do know what they are doing. You can’t simply sign an agreement and hand it over, you still have to be able to keep a pulse on those activities.
On a more personal level, Tim wishes he had known about the differences between managing, leading, and coaching a lot earlier. That would have saved him a lot of headaches and heartache.
Tim also shares his number one piece of advice for anyone thinking about buying or starting their own dental practice.
If you have any questions for Dr Tim Richardson, then feel free to reach out to him.
- Email: timrichardsondds@gmail.com
- Website: https://www.acorndentistryforkids.com/
- LinkedIn: https://www.linkedin.com/in/tim-richardson-84180b37/
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
Last year, we phoned over 100 dental practices to understand how receptionists handle patient calls, and we were SHOCKED by the results.
Based on what we learnt, we put together the Dental Receptionist Greeting Script to help receptionists make the best first impression and increase the likelihood of turning a complete stranger into a patient.
Grab your copy of the greeting script here
In this episode, Mike chats with Philip Molden - Co-Founder and Operations Director of Working Feedback. Working Feedback helps dental practices automatically collect patient feedback and Google reviews.
Phil kicks off the podcast by explaining how Working Feedback started life as a business directory on a CD-ROM, before becoming the cloud-based review software it is today.
He then explains why reviews - particularly Google Reviews - are so important for dental practices, and why collecting feedback and reviews from patients can sometimes be a challenge for dental teams.
Phil provides practical tips on how dental practices can gain more reviews, and outlines how Working Feedback makes it even easier, before talking through all the ways a practice can use reviews to attract new patients.
Philip also shares his number one piece of advice for anyone thinking about buying or starting their own dental practice.
If you have any questions regarding patient reviews, then reach out to Philip Molden at Working Feedback.
- Email: philip@workingfeedback.co
- Website: workingfeedback.co.uk
- LinkedIn: https://www.linkedin.com/in/philipmolden/
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
Last year, we phoned over 100 dental practices to understand how receptionists handle patient calls, and we were SHOCKED by the results.
Based on what we learnt, we put together the Dental Receptionist Greeting Script to help receptionists make the best first impression and increase the likelihood of turning a complete stranger into a patient.
Grab your copy of the greeting script here
In this episode, Mike chats with Glenda Acevedo - Founder of Bridging Business Solutions. As a consultant and SYSTEMologist™, Glenda helps dental practices harness the power of processes and systems.
Glenda explains what systems and processes are, and how they relate to the four stages of a business. She talks about the various challenges facing dental teams, and how processes and systems can help.
Glenda discusses the seven myths about processes and systems, and how a dental practice can get started with creating their own.
She also shares her number one piece of advice for anyone thinking about buying or starting their own dental practice.
If you have any questions regarding processes and systems, then reach out to Glenda Acevedo at Bridging Business Solutions.
- Email: Glenda@bridgingbusinesssolutions.com
- Website: https://www.bridgingbusinesssolutions.com/
- LinkedIn: https://www.linkedin.com/in/glendaacevedo/
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
Last year, we phoned over 100 dental practices to understand how receptionists handle patient calls, and we were SHOCKED by the results.
Based on what we learnt, we put together the Dental Receptionist Greeting Script to help receptionists make the best first impression and increase the likelihood of turning a complete stranger into a patient.
Grab your copy of the greeting script here
In this episode, Mike chats with Dr Roslyn Franklin - Founder and Managing Director of Dental Stock Photos.
Dental Stock Photos gives dental practices access to thousands of technically correct dental stock photos that have all been photographed under the direction of dentists.
Roslyn walks us through her journey to becoming a dentist, discusses why she never wanted to own a dental practice, and explains why she started Dental Stock Photos.
Dr Franklin tells Mike why most dental stock photography is wrong, inaccurate, and just plain cheesy, before explaining how her stock images are different.
Under Roslyn’s watchful eye, Dental Stock Photos produces true to life images of dental professionals in actual dental practices. Every detail is considered, and only images approved by Dr Franklin herself are sold on her online store.
When a practice chooses to use Dental Stock Photos images on their website or in their marketing materials, they can be confident the images are accurate and professional.
Mike and Roslyn discuss when a practice should use stock photography vs. custom photography.
Roslyn also shares her number one piece of advice for anyone thinking about buying or starting their own dental practice.
If you have any questions regarding dental stock photography, then reach out to Dr Roslyn Franklin at Dental Stock Photos.
- Email: ros@dentalstockphotos.com.au
- Website: dentalstockphotos.com
- LinkedIn: linkedin.com/in/roslynfranklin
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
Last year, we phoned over 100 dental practices to understand how receptionists handle patient calls, and we were SHOCKED by the results.
Based on what we learnt, we put together the Dental Receptionist Greeting Script to help receptionists make the best first impression and increase the likelihood of turning a complete stranger into a patient.
Grab your copy of the greeting script here
In this episode, Mike chats with Simon Raybould - Director of Sales at Thalamus. Thalamus describes itself as the ultimate dental patient education solution.
Simon kicks-off the episode by explaining how Thalamus was born from a previous dental venture; Bitebank. Bitebank was and remains a full-service marketing agency for dental practices. Simon and his Co-Founders sold Bitebank to ProSites, but continued to create patient education videos.
Under the Thalamus brand, Simon and his team produce high-quality explainer videos in their Toronto-based animation studio. These videos are designed to educate patients about different dental treatments. By showing patients the proposed treatments, dentists and TCOs can drastically improve case acceptance. Videos are patient-friendly with no blood or gore, and can be dubbed with different accents.
The Thalamus system can be used in operatories and treatment coordinator rooms to educate patients or help them relax with calming videos, it can promote treatments and entertain patients in the waiting room, or videos can be added to the dental practice website to inform potential patients. It’s a truly versatile bit of tech.
Simon dives deep into how Thalamus can benefit dental practices and how simple it is to the system up and running.
Towards the end of the show, he gives podcast listeners an exclusive offer.
Simon also shares his number one piece of advice for anyone thinking about buying or starting their own dental practice.
If you have any questions regarding patient education, then reach out to Simon Raybould at Thalamus.
- Email: simon@thalamusmedia.com
- Website: dental.thalamusmedia.com
- LinkedIn: linkedin.com/in/simonraybould99
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
Last year, we phoned over 100 dental practices to understand how receptionists handle patient calls, and we were SHOCKED by the results.
Based on what we learnt, we put together the Dental Receptionist Greeting Script to help receptionists make the best first impression and increase the likelihood of turning a complete stranger into a patient.
Grab your copy of the greeting script here
In this episode, Mike catches up with Dr Karl Walker-Finch - Principal Dentist at Smiles in Tandem, a private dental practice near Huddersfield, UK.
Karl appeared on the podcast earlier in the year to share his experience of buying his first dental practice. At the time, the sale hadn’t gone through, so we couldn’t talk specifics.
He’s now owned Smiles in Tandem - formerly Grayes Dental Care - for several months and happily shares what he’s learnt since taking over the reins.
Karl explains how the previous owners played a critical role in preparing the existing team for change; presenting it as an opportunity to deliver a better patient experience and move with the times.
He discusses why it was so important to rebrand the practice and why he and his wife settled on Smiles in Tandem, rather than a name containing ‘dental care’ or ‘dental practice’.
Karl walks us through the other changes he’s made to the practice; including introducing daily huddles and switching to Dentally from Software of Excellence.
He also lists the various ways he’s making the practice more sustainable and building a great team culture.
This is a fantastic opportunity to peak behind the curtain of an exciting dental practice. Karl really cares about his team and patients, and is focused on a well thought plan.
We’ll definitely get him back on to give us an update on his practice owner journey.
Karl has a great blog tracking his business and personal growth, check it out and consider subscribing.
Visit Karl’s Website
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
Last year, we phoned over 100 dental practices to understand how receptionists handle patient calls, and we were SHOCKED by the results.
Based on what we learnt, we put together the Dental Receptionist Greeting Script to help receptionists make the best first impression and increase the likelihood of turning a complete stranger into a patient.
Grab your copy of the greeting script here
In this episode, Mike chats with Sarah Ruberg - CEO of Our Thrive Tribe - a social media management agency that believes relationships are everything!
Sarah explains what social media is and why it’s important for businesses in general. She then discusses the three main reasons social media is specifically important for dental practices. Later this becomes four reasons!
We talk about the various social media platforms, before Sarah recommends which ones most practices should be active on.
One of the highlights of the episode is Sarah’s top tips for being successful on social media. Sarah lists seven super useful facts and ideas to help you get the most out of your social media activity. Towards the end of the podcast, Sarah adds an eighth bonus tip!
Sarah also shares her number one piece of advice for anyone thinking about buying or starting their own dental practice.
If you have any questions regarding relationship building, social media, or plants, then reach out to Sarah Ruberg at Our Thrive Tribe.
- Email: sarah@ourthrivetribe.co
- Website: ourthrivetribe.co
- LinkedIn: linkedin.com/in/sarah-wojcik-0562933
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
Last year, we phoned over 100 dental practices to understand how receptionists handle patient calls, and we were SHOCKED by the results.
Based on what we learnt, we put together the Dental Receptionist Greeting Script to help receptionists make the best first impression and increase the likelihood of turning a complete stranger into a patient.
Grab your copy of the greeting script here
In this episode, Mike speaks with Deborah Hatanaka - Founder of eye4wellness, a nutritional screening program that improves patient outcomes and boosts revenue for practices.
Deborah explains the connection between nutrition and oral health, and how a simple, non-invasive test could improve patient-doctor relations, and increase a practice's bottom line.
Deborah also shares her number one piece of advice for anyone thinking about buying or starting their own dental practice.
If you have any questions regarding nutritional testing, then reach out to Deborah Hatanaka at eye4wellness.
- Email: deb@eye4wellness.com
- Website: eye4wellness.com
- LinkedIn: linkedin.com/in/deborah-hatanaka-medical-practice-consultant-31474349
- Phone: 647-822-7103
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
Last year, we phoned over 100 dental practices to understand how receptionists handle patient calls, and we were SHOCKED by the results.
Based on what we learnt, we put together the Dental Receptionist Greeting Script to help receptionists make the best first impression and increase the likelihood of turning a complete stranger into a patient.
Grab your copy of the greeting script here
In this episode, Mike speaks with Paula Cadey - Head of Mantra Dental Finance, a boutique financial brokerage set up to serve the dental community.
Paula talks about her career in banking and how that led to her gaining a wealth of experience in healthcare financing, before joining Mantra Finance to head up their newly established dental arm.
She discusses all the different ways a finance brokerage can help dentists - from startup loans to financing new equipment - and why it’s often better working with a broker rather than going direct to a bank.
Finally, Paula shares her number one piece of advice for anyone thinking about buying or starting their own dental practice.
If you have any questions regarding dental finance, then reach out to Paula Cadey at Mantra Dental Finance.
- Email: paula@mantradentalfinance.com
- Website: mantradentalfinance.com
- LinkedIn: linkedin.com/in/paula-cadey
- Mobile: 07706341669
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
Last year, we phoned over 100 dental practices to understand how receptionists handle patient calls, and we were SHOCKED by the results.
Based on what we learnt, we put together the Dental Receptionist Greeting Script to help receptionists make the best first impression and increase the likelihood of turning a complete stranger into a patient.
Grab your copy of the greeting script here
In this episode, Mike checks in with Marcus Macleod - a serial entrepreneur with several dental-focused businesses; Defacto Dentists, InterDental TV, Your Dentist Recommends, Blue Glove Jobs, and Net Zero Dentistry.
Marcus starts off by talking about his early career, how he retired and started a chain of wine bars with art galleries, before getting heavily involved in dentistry thanks to his cousin, Dr Mike Gow.
Defacto Dentists is a directory website connecting patients searching for a dentist with local practices. The site generates thousands of enquiries and hundreds of appointments for dental practices across the UK. The best bit…practices can register for free and start receiving leads immediately.
InterDental TV is a website and YouTube channel for dentists. It gives them access to media content from interviews with industry leaders to clinical cases.
Your Dentist Recommends is an e-commerce website that gives dental practices the opportunity to earn commission for products they already recommend to patients from toothpaste and mouthwash to water flossers and electric toothbrushes. Clinicians simply send patients a suggested shopping basket based on their conversion with the patient, the patient orders the products online, and Your Dentist Recommends delivers the products directly to the patient. Dental practices are earning hundreds, sometimes thousands, of pounds without the need to stock any products at all.
Blue Glove Jobs is a dental recruitment website with a unique feature. Dental practices can list a position for free or upgrade to a video listing. Video listings give practices the opportunity to stand out and attract more candidates. Candidates are required to submit a video of themselves, giving practice owners or managers a better idea of what they’re like. This could save time by eliminating the need for an extra interview, give others within the practice the chance to evaluate the candidate, and, ultimately, make sure the right person is hired.
Net Zero Dentistry is on a mission to help the dental industry reduce their impact on the environment. Through its Awareness, Assessment, Education, Offsetting process, Net Zero Dentistry is helping practices reduce their carbon emissions, reduce single use plastics, reduce clinical waste, target a figure to achieve, and providing them with offsetting methods which are more effective, more sustainable, and have a higher impact versus other offerings.
Marcus shares his number one piece of advice for any associate dentists thinking about buying or starting their own dental practice.
If you have any questions regarding Defacto Dentists, InterDental TV, Your Dentist Recommends, Blue Glove Jobs, or Net Zero Dentistry, then reach out to Marcus Macleod.
- Email: marcus@defacto.email
- LinkedIn: linkedin.com/in/marcus-macleod-a859b219
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
Last year, we phoned over 100 dental practices to understand how receptionists handle patient calls, and we were SHOCKED by the results.
Based on what we learnt, we put together the Dental Receptionist Greeting Script to help receptionists make the best first impression and increase the likelihood of turning a complete stranger into a patient.
Grab your copy of the greeting script here
In this episode, Mike checks in with Dr Sahil Thakkar - Principal Dentist at Dickens Yard Dental in Ealing, London and Co-Host of the Growing A Dental Practice podcast.
It had been several months since Mike & Sahil last recorded an episode, so there was plenty to talk about and catch up on.
Sahil gives a brief update on how the business is going, before diving into how the firing of a receptionist went, how he finally got his second chair, and what it’s been like bringing in associates.
At the end of the podcast, Sahil discusses what he’s learnt over the past few months.
Mike’s check-ins with Sahil are always honest and insightful, and the plan is to make them more regular.
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
Last year, we phoned over 100 dental practices to understand how receptionists handle patient calls, and we were SHOCKED by the results.
Based on what we learnt, we put together the Dental Receptionist Greeting Script to help receptionists make the best first impression and increase the likelihood of turning a complete stranger into a patient.
Grab your copy of the greeting script here
In this episode, Mike is joined by Dr Mike Heffernan - Specialist in Prosthodontics, Harley Street practice owner, and Co-Founder of Dr Heff’s Remarkable Mints. Mike’s remarkable career has taken him to the US where he specialised at the University of Iowa, led him to part-owning a prestigious dental practice on London’s Harley Street, and drove him to build a fast moving consumer goods (FMCG) brand.
Mike kicks the episode off by sharing details of his childhood. The son of immigrant Irish parents and one of five brothers, Mike’s family owned and operated a bakery. He says it was brilliant growing up surrounded by delicious cakes, but less brilliant for his teeth with an endless supply of sugar.
Keen to pursue a career that utilised his hands - but didn’t give him unlimited access to sticky buns and sugar coated doughnuts - Mike trained as a dentist and graduated from Guy’s Hospital in 1990. He worked as an associate for several years before deciding to become a Specialist. He relocated to the US to specialise in Prosthodontics.
When it was time to move back to the UK, Mike made the crazy decision to invest in a Harley Street dental clinic that he’d never set foot in. He learnt a lot as a Co-Principal, but after 5 years of living in central London, Mike had had enough and was presented with an excellent opportunity to relocate his young family to the South Coast.
In 2018, Mike took a 9-month sabbatical which saw him and his family exploring South America. They learnt Spanish in Costa Rica and were captivated by Argentina.
Various commitments brought Mike back to the UK and he soon split his time between an associate role and renting a room on Harley Street. It’s during this time that he co-founded Dr Heff’s Mints with Dr. Toby Edwards-Lunn.
Mike’s wife was really into juices and smoothies, but would often complain about her teeth feeling “hairy”. Mike being a dentist knew this was actually the sugars in the juices and smoothies breaking down her teeth enamel. This inspired him to create a dental supplement in the form of mints.
Dr Heff’s Remarkable Mints is researching new products and looking to expand beyond the UK. Mike’s love for research will likely see him devote more time to the business and less time practising dentistry.
Towards the end, Mike briefly describes the content marketing company he and his wife have launched; Praxis Content. For a one-off fee or monthly subscription, dental practices can get access to a monthly newsletter full of useful oral health information that they can send to existing patients to improve communication, boost loyalty, and, ultimately, increase sales.
Dr Heffernan shares his number one piece of advice for any associate dentists thinking about buying or starting their own dental practice.
If you have any questions regarding practice ownership or you’d like to learn more about Dr Heff’s Remarkable Mints, then reach out to Dr Mike Heffernan.
- Email: mike@drheffs.com
- LinkedIn: linkedin.com/in/michael-heffernan-62399b31
- Website: drheffs.com
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
Last year, we phoned over 100 dental practices to understand how receptionists handle patient calls, and we were SHOCKED by the results.
Based on what we learnt, we put together the Dental Receptionist Greeting Script to help receptionists make the best first impression and increase the likelihood of turning a complete stranger into a patient.
Grab your copy of the greeting script here
In this episode, Mike is joined by Adam Smith - Co-Founder and Director of Sales at EnquiryBot; an advanced, automated chatbot and sales management system which increases website enquiries by at least 240% and returns an annual ROI in around 4 weeks.
Adam discusses his background in golf and hospitality, and how his experiences helped him get to grips with dentistry faster.
He explains what a chatbot is, and identifies the different types of “chat” you can find on a website. Adam then talks about the history of chatbots which were pioneered by large corporations with big budgets, and how this created problems for SMEs looking to benefit from the technology.
Adam then dives into why he started EnquiryBot with his Co-Founders, Elliot Hamilton and John King, and how they overcame several challenges with chatbots. He also gives an overview of the lead management system on the backend of the chatbot which helps businesses more effectively manage enquiries.
Mike and Adam then discuss the importance of speed when it comes to following up with enquiries and how EnquiryBot’s automated response emails can improve your chances of converting an enquiry into a sale.
He then explains exactly how EnquiryBot is helping dental practices turn more enquiries into patients. EnquiryBot works for many different industries, but dentistry is EnquiryBot’s largest sector.
At the end of the podcast, Adam shares his number one piece of advice for any associate dentists thinking about buying or starting their own dental practice.
If you have any questions regarding chatbots or you’d like a demo of EnquiryBot, then reach out to Adam Smith.
- Email: adam@enquirybot.com
- LinkedIn: linkedin.com/in/adamsmithenquirybot
- Website: enquirybot.com
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
“We get it. Dealing with low value patients day in, day out is exhausting. That’s why we promise to help you earn an extra 10k per month in cosmetic treatments within 90 days.”
Book your free, no obligation triage call today to learn how we can help you earn more money, work less hours, and attract better patients.
Book your 15-minute call
In this episode, Mike is joined by Dr Brett Wells - Owner of Wells Family Dental Group and Founder of DentalHQ; an online platform helping group practices and DSOs create and manage their own dental membership plans.
Brett introduces himself as a dentist by trade and entrepreneur by passion, and it’s easy to see why. He’s a highly skilled clinician and savvy businessman who started his first practice from scratch after just 6 months as an associate, opened a second practice only several years later, started and sold a gourmet hotdog restaurant, grew two practices into a group, and founded a tech company to solve problems he was facing and help other practice groups and DSOs.
Dr Wells shares how work experience with a friend’s dad - who was a dentist - gave him the jumpstart he needed to go from coasting at school to being a driven dental graduate. He describes why he started his own practice from scratch after only a few months as an associate and how casual beers with a buddy led them to opening a practice in Downtown Raleigh. Brett would eventually become the majority owner after realising the business needed a single decision maker.
Brett’s foray into the food industry with a gourmet hotdog restaurant - which he sold after a few years - taught him one of his biggest lessons; if you’re going to have multiple businesses, you need to give the operator of each business a stake in the company for it to truly succeed. Anyone you trust to run a business for you, needs to have a vested interest.
He explains that he founded DentalHQ to solve the problems he was facing as the owner of a group of practices and decided to share it with fellow group practice and DSO operators. As a visionary, Brett knows he needs to bring in “executors” to help him realise his many ideas. He recently brought in a senior exec team at DentalHQ to take the SaaS company to the next level with a whole raft of exciting updates.
At the end of the podcast, Brett shares his number one piece of advice for any associate dentists thinking about buying or starting their own dental practice.
If you have any questions regarding practice ownership, DentalHQ, or hotdogs, then reach out to Dr Brett Wells.
- Email: brett@dentalhq.com
- LinkedIn: linkedin.com/in/brett-wells-1441a8139
- Website: dentalhq.com
- Website: wellsfamilydental.com
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
“We get it. Dealing with low value patients day in, day out is exhausting. That’s why we promise to help you earn an extra 10k per month in cosmetic treatments within 90 days.”
Book your free, no obligation triage call today to learn how we can help you earn more money, work less hours, and attract better patients.
Book your 15-minute call
In this episode, Mike is joined by Dr Hussein Shaffie - Principal Dentist of Bexleyheath Dental Practice and The Sandford Implant and Cosmetic Centre. Hussein is passionate about cooking and has a YouTube channel called The Hungry Dentist. Dr Shaffie was born and raised in Iran, and was exposed to business from a young age. Hussein would regularly help his father who owned a chicken farm. When he was just 9 years old, Hussein’s father proposed a partnership with his son; if he raised a baby goat, he would receive half the money they received from selling said goat. He learnt the value of hard work.
Hussein discusses why he chose to pursue a career in dentistry and his time studying dentistry in Sweden. After struggling to find a job in Sweden, he moved his young family to the UK. Within three months of arriving in the UK, Hussein had found a position as an associate dentist and offered to buy a practice from the owner. Better yet, he had no money and asked for a loan from the owner which he paid back in full in just seven months.
He talks about the downsides of working too hard to achieve success; namely getting divorced from his first wife and not spending enough time with his children as they grew up. Hussein is unbelievably open about this period of his life, and impacts his advice for new and aspiring dentists at the end of the episode.
Hussein describes how he learnt the hard way that you shouldn’t rely on handshakes when it comes to business arrangements after being burnt by “friends” and their spouses. In fact, he insists you always sign a contract!
Dr Shaffie talks about how he grew his first practice from one to twelve surgeries in six years, including the unique way in which he separated NHS patients from private patients. He also talks about buying his second practice and his plans for expansion.
Towards the end of the episode, Hussein proudly talks about how his team handled emergencies during the height of the pandemic, why hiring and retaining staff in a ‘Work from Home’ world is so difficult, and how his love for cooking led to a YouTube channel called The Hungry Dentist.
Finally, Hussein shares his number one piece of advice (which turns into a few value nuggets) for any associate dentists thinking about buying or starting their own dental practice.
If you have any questions regarding practice ownership or cooking, then reach out to Dr Shaffie.
- Email: husseinshaffie@hotmail.com
- LinkedIn: linkedin.com/in/hussein-shaffie-b90a3733/
- YouTube: youtube.com/channel/UCzZ-e3AzpQxhmb_Hgv6nUQg
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
“We get it. Dealing with low value patients day in, day out is exhausting. That’s why we promise to help you earn an extra 10k per month in cosmetic treatments within 90 days.”
Book your free, no obligation triage call today to learn how we can help you earn more money, work less hours, and attract better patients.
Book your 15-minute call
In this episode, Mike is joined by Dr Ferhan Ahmed - Principal Dentist of Edinburgh Dental, Implant Trainer & Mentor, and Author of the book, Being Unstoppable.
Ferhan has an incredible mind and is unbelievably driven to grow as an individual, as a clinician, as a teacher, and as a leader. He credits his strict morning routine - which includes waking up at 5am and running every day - with helping him get more done and pushing him closer to his potential.
Dr Ahmed drops quotes throughout the episode from inspirational leaders such as Warren Buffet, Mahatma Gandhi, and Steve Jobs, and recommends several must-read books including Atomic Habits by James Clear.
He talks about his childhood and his parents, and how he wanted to make them proud when choosing his future career. Not only did he qualify as a dentist in 2005, an interest in oral and maxillofacial surgery then led to him becoming dual qualified in medicine in 2012.
During his 20s and early 30s, Ferhan often sacrificed income in favour of gaining experience and learning on the job. He believes this early sacrifice and the ability to see the bigger picture, is paying off at this stage of his career.
After studying medicine, Ferhan had the opportunity to grow a mini corporate of 6 dental practices, but recently sold the last of 5 locations and bought out his partners to become the sole owner of Edinburgh Dental. He discusses the highs and lows of being a practice owner.
Focusing on a single practice has given him more time to focus on his passion of teaching implants. At any one time, there are 150 dentists benefiting from his programs, and he is personally mentoring 15-20 students. It’s safe to say he’s having a positive impact on these individuals, their patients, and dentistry in general.
Dr Ahed briefly talks about his book, Being Unstoppable - The Mindset of a Great Clinician, and the amazing cause that’s close to his heart and being supported by book sales, Dental Aid Network.
Finally, Ferhan shares his number one piece of advice for any associate dentists thinking about buying or starting their own dental practice.
Reach out to Dr Ferhan Ahmed regarding his book, or implant training and mentoring programs.
- Website: drferhanahmed.com
- LinkedIn: linkedin.com/in/drferhanahmed
- Instagram: instagram.com/drferhanahmed
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
“We get it. Dealing with low value patients day in, day out is exhausting. That’s why we promise to help you earn an extra 10k per month in cosmetic treatments within 90 days.”
Book your free, no obligation triage call today to learn how we can help you earn more money, work less hours, and attract better patients.
Book your 15-minute call
In this episode, Mike is joined by Dr Simon Gallier - Managing Partner of Future Health Partnership. Future Health Partnership utilises an employee ownership/partnership model and currently has 4 practices located in the North of Wales, Chester, and just outside Bolton.
Simon qualified as a dentist in 1982, served in the Parachute Regiment, and previously owned a dental and whole body aesthetics clinic on Harley Street in London. He developed the concept of direct access in 2007 after working with Superdrug to put hygiene, whitening, and aesthetic clinics in their stores. Also in 2007 he took part in the Polar Challenge – a 320 mile race, on skis to the magnetic North Pole.
Simon recounts why he became a dentist and why he chose to serve in the military during his first few years as an associate. Dr Gallier talks about all of his adventures in the army and how he continued to pursue challenges even after he left. He explains how dentistry in the armed forces is very similar to private dentistry, and why his first year in the NHS was an eye opener that led to him quitting NHS dentistry after just 1 year.
Dr Gallier discusses his first foray into practice ownership and what he learnt during the first few years, and why he expanded beyond a single location before selling.
Simon then tells Mike all about his latest venture, Future Health Partnership - a completely new way to run a dental practice modelled on John Lewis. He believes private equity is ruining dentistry - venture capital firms prioritise profit over patient care. Dr Gallier and his partners think the only way to solve this problem is by giving dental practice staff a stake in the practice they work in to boost motivation and promote loyalty.
Finally, Simon shares his number one piece of advice for any associate dentists thinking about buying or starting a dental practice - his advice might surprise a few people!
If you have any questions about Future Health Partnership or the business of dentistry in general, Simon is more than happy to hear from you!
- Website: futurehealthpartnership.co.uk
- LinkedIn: linkedin.com/in/simon-gallier-bds-3b41144
- Mobile: 07889725343
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
“We get it. Dealing with low value patients day in, day out is exhausting. That’s why we promise to help you earn an extra 10k per month in cosmetic treatments within 90 days.”
Book your free, no obligation triage call today to learn how we can help you earn more money, work less hours, and attract better patients.
Book your 15-minute call
In today’s episode, Mike is joined by Dr Karl Walker-Finch - Associate Dentist, Mentor, Lecturer, Blogger, and soon to be Author. This is a fantastic episode because at the time of recording, Karl was actually in the process of buying his first dental practice. Knowing we would be releasing this episode only after the sale was completed allowed Karl to be open and honest about his experience.
Karl explains how he first got into dentistry and how his passion for dental implants came about. Not only did he obtain a Masters in Dental Implantology, but he also helps and inspires the next generation of dentists interested in implants as a lecturer and mentor on the MSc in Dental Implantology at ICE in Manchester.
He describes how blogging during lockdown motivated him to write a book all about the challenges facing dentists and ways to overcome them.
On top of all that, Karl explains why he was buying a dental practice and why now was the right time. He discusses how his practice will be different by combining dentistry and counselling. Karl provides a detailed picture of the buying process from the perspective of the buyer and highlights the many challenges and delays.
Karl will be back on the podcast in several months to tell us all about his experience of getting the keys, stepping into the practice for the first time as the owner, and how he’s been putting his stamp on the business.
Finally, Karl shares his number one piece of advice for any associate thinking about buying or starting a dental practice.
If you have any questions about buying a practice or dental implants, or want to learn more about his book, then reach out to Karl.
- Website: walkerfinch.com
- LinkedIn: linkedin.com/in/karl-walker-finch-b8343a158
- Instagram: instagram.com/drkarlsmiles
- Facebook: facebook.com/karl.walkerfinch.1
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
“We get it. Dealing with low value patients day in, day out is exhausting. That’s why we promise to help you earn an extra 10k per month in cosmetic treatments within 90 days.”
Book your free, no obligation triage call today to learn how we can help you earn more money, work less hours, and attract better patients.
Book your 15-minute call
In today’s episode, Mike is joined by Andy Acton - owner and director of the FTA group of companies which offers a full range of business services to the dental sector. This includes Frank Taylor & Associates, acquired by Andy in 2000, which is still the leading valuer and sales agent of dental practices in the UK. Andy is a sought after public speaker covering topics including leadership, management, marketing, and the future value of dental practices. He also co-hosts the Dentology podcast with his business partner, Chris Strevens.
Andy explains how he got into dentistry and why he finds the industry so fascinating. He then outlines in detail the process of buying a dental practice. Andy discusses the advantages and disadvantages of buying an established practice vs a new squat practice.
We then dig into some of the 35+ factors that impact a practice’s value, including Andy explaining what goodwill actually is. He touches on the points associates should consider before buying a practice.
Finally, Andy shares his number one piece of advice for any associate thinking about buying a dental practice.
If you are thinking about buying a dental practice, then you need to reach out to Andy and the FTA team.
- Website: ft-associates.com
- Email: andy.acton@ft-associates.com
- LinkedIn: linkedin.com/in/andy-acton-a0836b22
- Instagram: instagram.com/andyacton_
- Phone: 0330 088 11 56
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
“We get it. Dealing with low value patients day in, day out is exhausting. That’s why we promise to help you earn an extra 10k per month in cosmetic treatments within 90 days.”
Book your free, no obligation triage call today to learn how we can help you earn more money, work less hours, and attract better patients.
Book your 15-minute call
Mike is joined by Sherrine Washington - founder and owner of REAL TALK Sales Consulting. Sherrine is a former Therapist turned award-winning, multi-million-dollar master sales coach & trainer. With Sherrine’s help Dentists and Treatment Coordinators can learn how to close five-figure cases on the same day of the consultation, and get paid in full!
Sherrine shares the life changing experience that not only transformed her health, but also inspired her to change the lives of so many Treatment Coordinators by giving them the confidence to have real conversations with patients and openly discuss finances.
During the episode, Sherrine breaks down exactly what the role of a Treatment Coordinator/Patient Concierge involves, and how it fits within the dynamic of a dental practice. She points out that a lack of respect for the role often leads to individuals having split roles - which dilutes the power of a Treatment Coordinator.
Sherrine highlights the negative consequences of having the wrong Treatment Coordinator or not giving your Treatment Coordinator the right training. She recalls the situation of one particular Treatment Coordinator who would hope the patient would decide to go home and not convert, so they wouldn’t have to talk about money; leaving thousands of dollars on the table.
Sherrine explains when a brand new squat practice should hire a Treatment Coordinator, before she shares her number one piece of advice for practice owners.
If you want to grow your dental office and convert more leads into patients, then you need Sherrine Washington’s help to turn your Treatment Coordinator into a sales rockstar.
Website: realtalkselling.com
Email: info@realtalkselling.com
LinkedIn: linkedin.com/in/sherrinewashington
Instagram: instagram.com/realtalksherrine
Phone: 980-939-5742
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
“We get it. Dealing with low value patients day in, day out is exhausting. That’s why we promise to help you earn an extra 10k per month in cosmetic treatments within 90 days.”
Book your free, no obligation triage call today to learn how we can help you earn more money, work less hours, and attract better patients.
Book your 15-minute call
On this week’s episode, Mike is joined by Adrian Dray - the go to data protection and GDPR expert for dental practices. Before setting up his own consultancy, he was the data protection officer for over 600 corporate and independently owned dental practices.
Data protection and GDPR can be quite dry subjects, but Adrian has found a way to make them engaging. If you haven’t seen any of his social media posts, then you’re missing out! Adrian regularly delivers training to dental teams up and down the country. And on top of that, he’s a really nice guy and great to talk to.
Adrian begins by explaining what data protection and GDPR actually are, and it’s not long before he drops one of his “hard truths”; that it’s impossible for any dental practice or business to be 100% compliant with data protection and GDPR.
He discusses what can happen if a dental practice gets data protection and GDPR wrong, and provides actionable advice on how practices can protect themselves.
Adrian then sets out what you should do from a data protection and GDPR when setting up a squat practice or if you buy an established practice.
Before wrapping up, Adrian touches on some of the other threats facing dental practices.
Listen to the end for Adrian’s number one piece of advice for new and aspiring practice owners.
If you’d like Adrian Dray’s advice on anything related to data protection and GDPR, then get in touch with him:
- Instagram: instagram.com/adriandray.consulting
- Email: adrian@consulthere.co.uk
Are you an associate sharing patient photos on your personal social media profiles? Are you getting your patient’s consent? Sign up to Adrian’s Patient Photo Consent Done Right [Associate Edition] training to make sure you’re protected. Use coupon code: PATIENTBOOST to save 20%!
Sign up at https://learn.adriandray.consulting/courses/patient-photo-consent-done-right/buy?coupon=PATIENTBOOST
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
We get it. Dealing with low value patients day in, day out is exhausting. That’s why we promise to help you earn an extra 10k per month in cosmetic treatments within 90 days.
Book your free, no obligation triage call today to learn how we can help you earn more money, work less hours, and attract better patients.
Book your 15-minute call
On this week’s episode, Mike is joined by Zach Kramer - Vice President of Marketing and Business Development at Progressive Payment Solutions (PPS). PPS is a family-run payment processing and merchant services company located in New Jersey.
Zach explains why his Father, Jonathan Kramer, first started the business nearly 20 years ago; to make payment processing and merchant services more transparent for customers.
He details how payments work in general, and how many payment processors hide fees in the small print. Zach then explains the different ways dental practices can save money when it comes to taking credit card payments from patients.
Finally, Zach recounts the different ways business owners have used the money he’s been able to save them to grow their business or enjoy quality time with family and friends.
Listen to the end for Zach’s number one piece of advice for new and aspiring practice owners.
If you’re a US-based practice owner or you’re thinking about starting a practice, then get in touch with Zach Kramer to discuss all your payment processing needs.
- Website: progressivepayment.com
- Email: zkramer@progressivepayment.com
- Phone: 973-671-1722
- LinkedIn: linkedin.com/in/zach-kramer-7a31131a2
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
We get it. Dealing with low value patients day in, day out is exhausting. That’s why we promise to help you earn an extra 10k per month in cosmetic treatments within 90 days.
Book your free, no obligation triage call today to learn how we can help you earn more money, work less hours, and attract better patients.
Book your 15-minute call
On the podcast this week, Mike is joined by Dr Mudasser Hussain - an Associate Dentist turned Executive Coach. Mudasser spends three days in practice, and another two running his coaching business, Clarity Coaching International. His mission is to inspire individuals and organisations by unlocking their potential and providing them with clear goal-focused solutions, to enable them to fulfil their dreams and aspirations.
We discuss how Hussain got into dentistry, and how he realised coaching was his purpose. He explains the impact coaching has had on his life and how it can change your life too. Hussain walks us through his morning routine which begins at 5am, and sets him up for a successful and productive day.
Hussain believes more Dentists would benefit from coaching to cope with stress, anxiety, and running a business, but feels coaching isn't widely accepted within dentistry (yet). He also points out how coaching could have a positive impact within a dental practice and the wider industry.
Listen to the end for Hussain’s number one piece of advice for new and aspiring practice owners.
If you’re interested to know how coaching can transform your life, get in touch with Dr Mudasser Hussain.
- Website: mudasserhussain.com
- Email: mudasserhussaincci@gmail.com
- Phone: +447897690560
- LinkedIn: linkedin.com/in/mudasser-hussain-34a333229
- Instagram: instagram.com/ClarityCoaching_Int
- Facebook: facebook.com/profile.php?id=100060867364219
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
We get it. Dealing with low value patients day in, day out is exhausting. That’s why we promise to help you earn an extra 10k per month in cosmetic treatments within 90 days.
Book your free, no obligation triage call today to learn how we can help you earn more money, work less hours, and attract better patients.
Book your 15-minute call
This week, Mike is joined by Justin Leigh, Founder of Focus4Growth - a sales & leadership training company specialising in the dental market, to talk all about consultative selling and coaching leadership.
He’s the bestselling author of INSPIRE, INFLUENCE, SELL (master the psychology, skills, and systems of the world’s best sales teams), and INSPIRE, CONSULT, SELL (master the consultative communication skills of the best dental teams to deliver a world class patient experience).
Justin has trained thousands of business professionals in amazing companies like 3M, Align Technology, the MiSmile Network, mydentist, Biohorizons, and many more. He’s the British Dental Industry Association’s (BDIA) preferred sales trainer and is invited to speak for many business organisations including the BDA, the BACD, FMC Dentistry Events, Institute of Professional Sales, The Institute of Directors, etc.
He works with some of the fastest growing businesses in the world. His mission is to share world class business best practices with his dental clients, so they can become the market leaders in their field and make a bigger impact on the world.
During the episode, Justin explains what consultative selling and coaching leadership is, how they can both benefit dental teams, and gives practical examples of how they can be implemented in dental practices.
Listen to the end for Justin’s number one piece of advice for new and aspiring practice owners.
If you’d like help improving your sales and leadership skills, then get in touch with Justin Leigh and his team.
- Website: focus4growth.co.uk
- Email: justinleigh@focus4growth.co.uk
- LinkedIn: linkedin.com/in/business-sales-acceleration
- Instagram: instagram.com/focus4growth
- Book: Inspire, Influence, Sell
- Book: Inspire, Consult, Sell
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
"We get it. Dealing with low value patients day in, day out is exhausting. That’s why we promise to help you earn an extra 10k per month in cosmetic treatments within 90 days."
Book your free, no obligation triage call today to learn how we can help you earn more money, work less hours, and attract better patients.
Book your 15-minute call
This week, Mike is joined by Claire Frisby (The Remote Dental Nurse) and Katey Read (The Dental Virtual Assistant) to talk all about remote teams in dentistry. Claire & Katey explain what a virtual team member or team actually is and the various roles and responsibilities they can do. They then discuss how hiring a virtual team member or team can massively benefit a dental practice, and address some of the downsides. Claire & Katey describe when it makes sense to hire a remote team member or team, especially in respect to starting a squat practice.
Finally, Claire & Katey share their top tips for hiring and working with a virtual team member or team.
This is a great episode with two of the nicest, hardest working individuals in dentistry.
If you need help with admin, compliance, virtual TCOing, TCO training & mentoring, then get in touch with Claire Frisby or Katey Read.
Claire Frisby
- LinkedIn: linkedin.com/in/claire-frisby-00738748
- Instagram: instagram.com/theremotedentalnurse
Katey Read
- Website: thedentalva.co.uk
- LinkedIn: linkedin.com/in/katey-read-06709634
- Instagram: instagram.com/thedentalvirtualassistant
- WhatsApp: 02036486367
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
We get it. Dealing with low value patients day in, day out is exhausting. That’s why we promise to help you earn an extra 10k per month in cosmetic treatments within 90 days.
Book your free, no obligation triage call today to learn how we can help you earn more money, work less hours, and attract better patients.
Book your 15-minute call
Mike is joined by Claire Frisby and Thomas Lee who together form Dental Open Days. Claire is a former dental professional, while Thomas is a dental marketer, and as a team they are helping dental practices plan, market, and run successful open days for Invisalign, dental implants, facial aesthetics, and more. We dive into what an open day actually is, when to consider one, and why they are so good at attracting patients and generating revenue. The Dental Open Days team points out which treatments work particularly well with open days, but also state other opportunities to host an open day.
Thomas discusses how to market an open day and why it’s so important to adapt your marketing approach during the build up to the event. Claire explains how you prepare for an open day and shares her top tips for having a super successful event.
Finally, the Dental Open Days team highlights some things to avoid when planning an open day and Mike gets Claire and Thomas to share their number one piece of advice for any practice owner thinking about hosting an open day.
If you want to run a successful dental open day without the stress of planning and managing the whole thing on your own, then get in touch with Claire and Thomas at Dental Open Days.
- Website: dentalopendays.com
- Thomas LinkedIn: linkedin.com/in/thomas-lee-citrine
- Claire LinkedIn: linkedin.com/in/claire-frisby-00738748
- Dental Open Days Brochure: Download Info Guide
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
We get it. Dealing with low value patients day in, day out is exhausting. That’s why we promise to help you earn an extra 10k per month in cosmetic treatments within 90 days.
Book your free, no obligation triage call today to learn how we can help you earn more money, work less hours, and attract better patients.
Book your 15-minute call
On this week’s episode, Mike is joined by income protection specialist, Warren Robins. Warren is the co-founder of MediDent Financial Services which helps Dentists and medical professionals save thousands on their income protection policies and other insurances.
Warren starts off by explaining what income protection is and why it’s important for Dentists, before stating why it’s even more important for new practice owners. He then goes on to explain the difference between income protection and critical illness insurance, and why income protection is the safer bet in most scenarios.
Then it gets really interesting. Warren explains why Dentists should be wary of the main income protection providers who hide premium increases in the small print. Essentially, the full cost of cover presented to Dentists is significantly less than what they will actually pay. In fact, on average, Warren is able to save Dentists £40k over the term of their cover!
This may sound too good to be true, but Warren has all the facts and data to back it up.
Warren points out that your monthly premiums are likely to ramp up once you hit 40 and that you can still save money by switching income protection providers even in your 50s - provided you don’t have any pre-existing medical conditions.
He blows Mike’s mind with a story of how he saved one particular Dentist £100k by switching providers, before revealing a smart way to protect your retirement plans.
This was an eye-opening conversation with a guy who really knows his stuff, offers quality financial advice, and really cares about his clients.
If you want to save money on your income protection policy, then get in touch with Warren today.
- Phone: 07977093361
- Email: wrobins@medidentfs.co.uk
- Website: medidentfs.co.uk
- LinkedIn: linkedin.com/in/warren-robins-6b433b26
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode was brought to you by PatientBoost, The Business & Marketing Growth Consultancy for Dental Practices. PatientBoost helps Principal Dentists earn more money, work less hours, and attract better patients. Book a 15-minute triage call today to find out how you can enjoy more freedom!
Book your 15-minute triage call
This week Mike is joined by business advisor, Matt Fox, from Cultivate Advisors. Cultivate is a Chicago-based consultancy offering small business owners tailored 1:1 advice, access to hundreds of resources, and connecting them to a community of like-minded business owners to help them grow their business at an exponential rate.
Matt describes some of the common challenges facing entrepreneurs, including wearing all the hats and starting a “passion” business. He then explains how digging into a business - particularly where a business currently is, where the owner wants to get to, and how fast - is important for creating a roadmap to move forward.
Mike & Matt discuss how accountability plays a big role in the success of a business, especially when the owner seeks outside assistance. Matt then stresses the importance of making business decisions based on financials; does this make financial sense? Will it get an ROI?
He talks about the need to hire or partner with people that compliment your own skill set; no one is good at everything. Matt explains the need for any business owner to spend time working “on” the business and not just “in” the business and how the business owner's exit strategy can have a huge influence on how business is approached.
Matt points out that sometimes just getting someone with a different perspective to look at your business can be a game changer and how dangerous it can be to make decisions based on emotions.
He highlights three red flags when looking to find the right business advisor for your business, before sharing a few success stories of his own.
Finally, Mike & Matt chat about how a shift in mindset can unlock the full potential of a business.
If you’d like Matt’s help to grow your dental practice, then reach out to him:
- Phone: 920.363.2251
- Email: matt@cultivateadvisors.com
- Website: cultivateadvisors.com
- LinkedIn: linkedin.com/in/mdfox
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode was brought to you by PatientBoost, The Business & Marketing Growth Consultancy for Dental Practices. PatientBoost helps Principal Dentists earn more money, work less hours, and attract better patients. Book a 15-minute triage call today to find out how you can enjoy more freedom!
Book your 15-minute triage call
Pete “DeconPete” Gibbons joins Mike on this weeks episode to talk all about infection prevention and control.
DeconPete gives a great explanation of what infection prevention and control is, and why it’s so important within a dental practice.
He describes the challenges facing dental teams when implementing infection protection measures, before discussing upcoming changes to regulations which many practices are not ready for.
Pete describes what a new squat practice needs to do in order to pass a first CQC inspection. This includes a detailed walkthrough of an ideal local decontamination unit (LDU) including rough investment cost.
Finally, DeconPete explains the steps any new Principal should take as soon as they get the keys to their new practice; from auditing what’s already happening to getting existing staff trained up.
Pete is super passionate about helping dental practices navigate the sometimes misunderstood world of infection prevention and control, and you can hear that is the way he speaks. He also has an incredible knack for explaining complex things in layman’s terms.
If you’d like Pete to help you and your dental team, then reach out to him:
- Mobile: 07581309835
- Email: info@deconpete.co.uk
- Website: deconpete.co.uk
- LinkedIn: linkedin.com/in/petegibbons/
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode was brought to you by PatientBoost, The Business & Marketing Growth Consultancy for Dental Practices. PatientBoost helps Principal Dentists earn more money, work less hours, and attract better patients. Book a 15-minute triage call today to find out how you can enjoy more freedom!
Book your 15-minute triage call
Mike is joined by Hazel Woodward, founder & owner of digital marketing agency, HW Digital. Hazel is the Queen of Organic Social Media and primarily focuses on helping dental practices and clinicians make an impact on social media without endless scrolling.
Hazel explains what organic social media is and why it should form an important part of any dental practices marketing strategy. She discusses why it’s not an overnight solution for increasing traffic and leads, and provides advice of how you can measure the success of your social media campaigns.
Hazel outlines the steps a Principal of a new squat practice should take to get started with social media including a potential timeline. She also
This is a fantastic episode jammed packed with social media tips and insights from someone highly regarded by many in the dental community.
If you’d like Hazel to help you with your social media, then reach out to her:
- Mobile: 07859998810
- Email: hazel@hwdigital.co.uk
- Website: hwdigital.co.uk
- LinkedIn: /hazel-woodward
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode was brought to you by PatientBoost, The Business & Marketing Growth Consultancy for Dental Practices. PatientBoost helps Principal Dentists earn more money, work less hours, and attract better patients. Book a 15-minute triage call today to find out how you can enjoy more freedom!
Book your 15-minute triage call
Mike is joined by co-host, Dr Sahil Thakkar - Principal Dentist at Dickens Yard Dental. Sahil opened his fully private squat practice in April 2021 and immediately set about building a team.
Associate Dentists generally don't have any experience of hiring (or firing) employees before they become practice owers, so they very much learn on the job.
Sahil talks in depth about how he grew his team to 7 members including what he looks for in individuals and how he hired them.
Towards the end of the podcast, Sahil outlines who he needs to hire next in order to grow the practice.
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
“We get it. Dealing with low value patients day in, day out is exhausting. That’s why we promise to help you earn an extra 10k per month in cosmetic treatments within 90 days.”
Book your free, no obligation triage call today to learn how we can help you earn more money, work less hours, and attract better patients.
Book your 15-minute call
Mike is joined by co-host, Dr Sahil Thakkar, to reflect on the first 8 months of Dickens Yard Dental - the Ealing-based squat practice he opened in April 2021 - and discuss Sahil's plans and goals for the coming year.
Sahil looks back at his first 8 months as a practice owner. He shares what he's learnt during his first year as a Principal Dentist before turning his attention to 2022.
Along the way, Sahil busts out his infamous projections to let us know how the practice is performing versuses his business plan. Very few people would be willing to share that kind of information and the results may surprise you...
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
“We get it. Dealing with low value patients day in, day out is exhausting. That’s why we promise to help you earn an extra 10k per month in cosmetic treatments within 90 days.”
Book your free, no obligation triage call today to learn how we can help you earn more money, work less hours, and attract better patients.
Book your 15-minute call
Mike is joined by Claire Frisby & Robiha Nazir from PracticeSuccess to discuss how a patient's first interaction with your team can make or break any future relationship before they've even stepped foot inside your practice.
Discover how having the best TCO in your area and spending thousands on marketing can mean little, if your receptionist or front of house deal with patient phone calls poorly.
Learn how your receptionist should answer the telephone including a rough script and tips & tricks. Plus suggestions on how to handle common scenarios from putting patients on hold to transferring them to a colleague.
In my opinion, the most valuable part of our conversation was all about trying to convert individuals enquiring about NHS treatment (dental insurance) into private patients.
Based on Claire's secret shopper research for PatientBoost, almost no private practices make any attempt to educate leads on the benefits of private dentistry, if they first mention the NHS. Assumptions around what people can afford, could be costing your practice dearly!
This is a great episode with two highly experienced and well respected individuals within the dental community. I can't wait to have them both on the podcast again!
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
“We get it. Dealing with low value patients day in, day out is exhausting. That’s why we promise to help you earn an extra 10k per month in cosmetic treatments within 90 days.”
Book your free, no obligation triage call today to learn how we can help you earn more money, work less hours, and attract better patients.
Book your 15-minute call
It's been a few months since we started the podcast, so Mike caught up with Dr Lewis Butler for a casual chat to see how things at Advance Dental Care are going.
Lewis talks about handing his notice in as an Associate Dentist in preparation for going full-time Principal at the end of November, before discussing the latest investment in the practice.
Finally, Lewis opens up about his biggest challenge to date...
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
“We get it. Dealing with low value patients day in, day out is exhausting. That’s why we promise to help you earn an extra 10k per month in cosmetic treatments within 90 days.”
Book your free, no obligation triage call today to learn how we can help you earn more money, work less hours, and attract better patients.
Book your 15-minute call
In the third and final part of the business plan series, Dr Sahil explains in detail the financial projections that accompanied his business plan to secure funding for his squat practice in Ealing.
Sahil is incredibly thorough and has an eye for detail, so if you're currently in the process of writing a business plan for your new practice, then this episode will blow your mind.
You will definitely need a pen and paper!
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
“We get it. Dealing with low value patients day in, day out is exhausting. That’s why we promise to help you earn an extra 10k per month in cosmetic treatments within 90 days.”
Book your free, no obligation triage call today to learn how we can help you earn more money, work less hours, and attract better patients.
Book your 15-minute call
In part 2, Mike & Sahil continue to talk through the actual business plan Sahil created to secure funding for his own practice.
If you skipped part 1, then I would recommend going back to that episode. The next and final episode, part 3, covers the financial projections that accompany the business plan.
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
“We get it. Dealing with low value patients day in, day out is exhausting. That’s why we promise to help you earn an extra 10k per month in cosmetic treatments within 90 days.”
Book your free, no obligation triage call today to learn how we can help you earn more money, work less hours, and attract better patients.
Book your 15-minute call
So much value in these episodes! Sahil gets in the flow!
Mike & Sahil discuss why it’s important to have a business plan when setting up a squat practice (or buying a practice). They then talk through the actual business plan Sahil created to secure funding for his own practice.
You'll learn what to include in a business plan, why each section is important, and how to collect the information for certain sections.
This turned into a longer than planned conversation, so we've split it into 3 parts. Parts 1 & 2 are about the business plan itself, while part 3 covers the financial projections that accompany the business plan.
Sahil provides a lot of value, so I hope you're taking notes!
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
“We get it. Dealing with low value patients day in, day out is exhausting. That’s why we promise to help you earn an extra 10k per month in cosmetic treatments within 90 days.”
Book your free, no obligation triage call today to learn how we can help you earn more money, work less hours, and attract better patients.
Book your 15-minute call
Mike & Sahil discuss why it's important to know why you're starting or even buying a practice and how knowing your WHY can pull you through the tough times on the journey ahead of you.
They also talk about Simon Sinek's best selling book, Start with WHY.
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
“We get it. Dealing with low value patients day in, day out is exhausting. That’s why we promise to help you earn an extra 10k per month in cosmetic treatments within 90 days.”
Book your free, no obligation triage call today to learn how we can help you earn more money, work less hours, and attract better patients.
Book your 15-minute call
Dr Sahil Thakkar graduated from King’s College London in 2015. Sahil is a member of the British Academy of Cosmetic Dentistry and the Royal College of Physicians & Surgeons (Glasgow). He’s currently working towards a postgraduate diploma in Orthodontics. This year, after a lot of planning and preparation, Sahil launched his first practice, Dickens Yard Dental. DYD is a fully private squat practice located in the heart of Ealing, London. As the Principal, he wants to change the perception of dental care. Sahil is also one-third of the trio behind Growing A Dental Practice, so this is your chance to get to know him better.
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
“We get it. Dealing with low value patients day in, day out is exhausting. That’s why we promise to help you earn an extra 10k per month in cosmetic treatments within 90 days.”
Book your free, no obligation triage call today to learn how we can help you earn more money, work less hours, and attract better patients.
Book your 15-minute call
Dr Lewis Butler graduated from the Leeds Dental Institute in 2016. He has a special interest in Endodontics and has almost completed a Masters in Endodontics from the University of Chester. Lewis is a member of the Joint Dental Faculties at the Royal College of Surgeons, Edinburgh. He is also SAAD sedation trained.
Last year, Lewis joined his family dental practice, Advance Dental Care, which is located in Sandal just outside Wakefield. The practice is fully private and was started by Lewis’ grandfather over 65 years ago. Since he joined the practice, he has relentlessly driven it forward.
Lewis is also one-third of the trio behind Growing A Dental Practice, so this is your chance to get to know him better.
This episode is brought to you by PatientBoost - The Business & Marketing Growth Consultancy for Dental Practices.
“We get it. Dealing with low value patients day in, day out is exhausting. That’s why we promise to help you earn an extra 10k per month in cosmetic treatments within 90 days.”
Book your free, no obligation triage call today to learn how we can help you earn more money, work less hours, and attract better patients.
Book your 15-minute call