Sales Tower Talk: Recent Episodes
Roy "The Wolf" Davila
Get fresh takes on what is happening NOW in the automotive world from a former Multi-Store GM and nationally recognized executive manager with groups like Lithia Motors. Roy "The Wolf" Davila sits down with people in the front lines and trusted dealer partners to tackle the constantly evolving landscape that is automotive.
Get ready for another insightful and engaging episode of Sales Tower Talk as we delve into the art of harmonizing your Business Development Center (BDC) and Sales departments for maximum efficiency and success. In this much-anticipated episode, your host Roy "The Wolf" Davila is joined by the industry expert Shawn Armorer, a seasoned professional with a wealth of experience in bridging the gap between BDC and Sales teams.
Episode Overview:
In Episode 6 of Sales Tower Talk Season 2, our dynamic duo takes on the crucial topic of creating a symbiotic relationship between two essential pillars of dealership operations: the Business Development Center and the Sales department. Roy and Shawn roll up their sleeves to explore the nuances of aligning these functions, from designing pay plans that incentivize cooperation to streamlining processes that ensure a seamless collaboration.
Key Highlights:
- Guest Spotlight: Shawn Armorer
With an impressive track record of successfully orchestrating synergy between BDC and Sales departments, Shawn Armorer brings a treasure trove of insights to the episode. Having worked across various dealerships, Shawn sheds light on both the challenges and rewards of fostering collaboration between these two critical units. - Balancing Pay Plans for Mutual Benefit
Roy and Shawn dive deep into the nuts and bolts of creating compensation structures that encourage teamwork and joint success. They discuss innovative ways to intertwine incentives that motivate BDC agents and Sales representatives to work in harmony, rather than competition. - Optimizing Processes for Seamlessness
From lead distribution to follow-up routines, the hosts dissect the intricate processes that can either elevate or hinder the partnership between BDC and Sales. They explore tried-and-true methodologies for creating a streamlined workflow that ensures smooth handoffs and efficient lead nurturing. - Real-Life Case Studies
Drawing from their vast experiences, Roy and Shawn share anecdotes of dealerships that have achieved remarkable results through an integrated BDC and Sales approach. These stories serve as inspiration for dealerships seeking to replicate the success and reap the benefits of a synchronized operation.
Why You Can't Afford to Miss This Episode:
If you're a dealership professional striving for excellence in customer engagement, conversion rates, and revenue growth, this episode is a goldmine of actionable insights. Whether you're in charge of BDC, Sales, or both, the strategies discussed in this episode will empower you to break down silos and cultivate a collaborative culture that fuels success.
Join Roy "The Wolf" Davila and Shawn Armorer in this riveting episode of Sales Tower Talk as they unravel the secrets to forging a potent partnership between BDC and Sales departments. Tune in for an hour of enlightening discussion, practical tips, and expert advice that could redefine the way your dealership operates. Remember, success lies in synergy!
Join me for a special edition episode and go inside one of my real life sales meetings!
Hope this episode brings you some value!
Welcome to Season 2, Episode 4 of Sales Tower Talk, where we dive deep into the world of automotive sales and explore the incredible opportunities available for women in this dynamic industry. In this episode, we are joined by the remarkable Kelly Saunders, a trailblazer in the automotive space.
Kelly shares her inspiring journey of breaking barriers and creating her own successful business that not only helps customers find the perfect deals but also assists dealers in discovering outstanding customers. We unravel the secrets behind Kelly's triumphs and learn how she has become a driving force in the automotive industry.
Throughout the conversation, we focus on the pivotal topic of recruiting more women in the automotive space. Kelly provides invaluable insights into the unique strengths and perspectives that women bring to the table and highlights the untapped potential that can revolutionize the industry. Discover strategies and initiatives that dealers can implement to attract and empower more women to join their teams.
Join us as we delve into the exciting world of automotive sales and explore the remarkable achievements of Kelly Saunders. This episode promises to inspire, educate, and challenge the status quo, opening doors for a new generation of women in the automotive industry. Tune in now to Sales Tower Talk, where automotive sales meets empowerment!
Welcome to Sales Tower Talk, Season 2, Episode 3! In this captivating installment, our host Roy "The Wolf" Davila engages in an enlightening conversation with Eric Barbosa, the esteemed Vice President of Variable Operations for the renowned Cavender Auto Group.
Join us as Eric shares his invaluable insights on leadership, emphasizing the significance of continuous evolution in the dynamic automotive dealership industry. As a seasoned professional with a wealth of experience, Eric provides actionable strategies and practical advice to help you excel as a leader within your organization.
In this episode, Eric and Roy delve into the secrets of creating an extraordinary customer experience. Discover how the Cavender Auto Group, under Eric's leadership, has crafted a culture that prioritizes customer satisfaction and sets them apart from their competitors. Gain invaluable tips on building strong relationships, delivering exceptional service, and exceeding customer expectations in the automotive dealership world.
Whether you're a seasoned professional or just starting your journey in sales and leadership, this episode is a must-listen. Eric's deep knowledge, coupled with Roy's engaging interviewing style, will leave you inspired, motivated, and equipped with practical tools to drive success in your own professional journey.
Tune in to Sales Tower Talk, Season 2, Episode 3, and get ready to embark on an insightful exploration of leadership, evolution, and the art of creating an unforgettable customer experience in the automotive dealership industry.
Welcome to Sales Tower Talk, the podcast where we bring you insights and strategies for boosting your sales game. In this episode, we have a special guest, Michael Dooley, who shares his expertise on branding from the perspective of dealerships and employees. Join us as we explore the symbiotic relationship between branding and sales and learn how to create a brand that attracts and retains customers. With practical tips and actionable advice, this episode is a must-listen for anyone looking to take their sales and branding efforts to the next level. Don't forget to share this episode with your colleagues and friends in the industry!
Listen in as we talk all things Digital Retail!
Is there a new "internet" shopper?
How can you and your stores better prepare to give these customers an experience that will rival the "Pepsi Challenge"!
Durran and myself get fired up on this one, so please share the episode with anyone you think needs to hear this!
Join The Wolf as he sits down with Damon Lester, President of NAMAD and Dealer Principle of Nissan of Bowie!
On this episode we sit down with the Certified Solutionaries themselves! We talk about their reason for moving from retail to dealer partners, their mission and why they are so passionate about our movement, and we even take some shots at the usual suspects. . . LAZY LEADERS! You don't want to miss this!
Join Roy "The Wolf" Davila as he sits down with special guest and VP of Sales for Konect AI, Colby Joyner. In this episode they go over Automation and its place in automotive, influences in Colby's career, and even take some shots at lazy leadership happening in stores. You DO NOT want to miss this episode!