Why do restoration projects fail?
The team at KnowHow wanted to find out, so we analyzed over 1,000 bad online reviews of the restoration industry in the United States.
During our research, we uncovered stories of theft, public drunkenness, and even marital infidelity. But we also discovered 7 crystal-clear reasons projects in the restoration industry fail.
Based on our e-book, this podcast goes in-depth into each issue and features insights from some of the restoration industry's biggest names.
Donald Lawson
TLF Research
Dr. Joseph A. Michelli
Don R. Crawley
David Powers
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Nils Vinje
Cece Rogan
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Rick Denton
Australian Customer Experience Professionals Association (ACXPA)
Julia Ahlfeldt, Certified Customer Experience Professional
Peter Herku
Lisa Arthur
Shep Hyken & C-Suite Radio
Paul Linnell
MaxContact
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Hosted by Christopher Brooks, ECXO UK Ambassador
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Jim Clemmer
Todd Webster (CX Comms Team)
David Reid
James Gilbert
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Ankit Aggarwal
Gainsight / StudioPod Media
Radim Hladis
Irit Eizips & CSM Practice
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Joey Coleman and Dan Gingiss
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Russel Lolacher
Casey Hill
Guy Patty
Karan Hasija
Adam and Jeannie
Stacy Sherman, DoingCXRight
Care Branding and Coaching
Planhat & Anika Zubair
Bryan Hartson
Mark Slatin
Klaus
The MESH
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Support Ops
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Marija S.Pilley
Jacob Adewumi
Jason Bradshaw
Andrew Williamson
Sam McHugh
Lynn Hunsaker
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Rob Markey, Bain & Company partner and customer experience expert
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Dr. Terrence E. Brown
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Daniel Nathan
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Dan Gingiss & Dan Moriarty
Chukwuemeka Okoro
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Thomas Connery
Nomsa Chauke
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Brandon Keating
Nicholas Roberge
Johan Majlov
Karla Thomas
Christopher Brooks
Mel Bilge and Bill Cushard
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Dr. Jason Price
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Scott Downey
Eric Graham
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Matt Myszkowski
JindalX
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MJ Durkin
Hello Customer
Aaron Shields - The Cult Branding Company