DEI Advisors Podcast: Recent Episodes

David Kong, Dorothy Dowling, Rachel Humphrey, Lan Elliott

Every Monday and Thursday, DEI Advisors brings you practical advice and insightful perspectives from a hospitality industry leader or other accomplished professional with the goal to inspire leaders and improve their career trajectories. Each interview highlights an advisor who shares inflection points of his/her career journey and lessons learned from overcoming challenges and taking risks. The interviews are full of useful tips on finding mentors and advocates, networking, continuous learning, overcoming ”imposter syndrome,” achieving work life harmony, and more.

Innovation Driven by Curiosity, Humility, and Purpose

David Peller’s leadership journey is rooted in curiosity, problem-solving, and a lifelong fascination with technology. Introduced to computers at an early age, he learned to view innovation not as novelty but as finding better ways to overcome challenges. His formative leadership experience came while helping launch the first Wagamama restaurant in London, where he worked every role, reinforcing his belief that leaders should never consider themselves above the work. Throughout a career spanning Google, Booking.com, Amazon Web Services, and now a portfolio of board and advisory roles, he has embraced entrepreneurship, continuous learning, and meaningful relationships.

Peller describes his career as shaped by both serendipity and intentional decisions. After years building new businesses inside global enterprises, he deliberately chose a portfolio career focused on mentoring founders, advising boards, and supporting organizations across industries and geographies. His philosophy centers on slowing down to understand the real problem before accelerating toward solutions, creating environments where ideas come from everywhere, and remaining stubborn on strategy while flexible in execution. Whether discussing AI, Asia’s digital transformation, or future leadership, he consistently emphasizes curiosity, adaptability, resilience, and learning.

Gyan Manohar Khurana’s leadership journey began with a conversation that changed the direction of his career. Encouraged by an early mentor who recognized his communication skills and commercial aptitude, he discovered that hospitality extended far beyond guest service into strategy, sales, and business performance. Since then, his career has been shaped by continuous learning, adaptability, and a willingness to embrace rapid technological change. As hospitality has become increasingly data-driven, he has learned that effective leaders remain humble, accept they cannot know everything, and build teams that bring diverse perspectives to every challenge.

Amanda's career is a masterclass in treating uncertainty as opportunity rather than obstacle. Her willingness to say yes, paired with a mindfulness around chasing perfection, is a reminder that growth rarely comes from staying comfortable. Just as importantly, her approach to self-advocacy and relationship-building shows that confidence doesn't require volume - it requires clarity about one's own worth. For anyone navigating a career crossroads, her story is proof that authenticity, patience, and a willingness to take a leap can shape a lasting and meaningful path forward.

Leadership Built on Trust, Curiosity, and Global Partnership

Robert Ambrozy’s leadership journey began with a passion for travel, languages, and hospitality that emerged during his teenage years while traveling across Europe with his family. Those early experiences exposed him to different cultures and perspectives, reinforcing his belief that people, relationships, and travel would become both his career and his purpose. Working internationally pushed him beyond his comfort zone, teaching him to adapt quickly, embrace change, and appreciate that success is never a final destination but a milestone that continually raises the bar. Throughout his career across hospitality, travel technology, and now GBTA, he has remained committed to continuous learning, cultural awareness, and building meaningful relationships.

As Executive Vice President of Global Sales at GBTA, Ambrozy describes a shift from commercial execution to partnership, empowerment, and trust. He believes leaders create value by listening first, understanding shared goals, and aligning diverse stakeholders around a common purpose. His leadership philosophy emphasizes clarity, transparency, prioritization, and helping others succeed before seeking personal recognition. Whether discussing global partnerships, intentional business travel, or developing future leaders, he consistently returns to curiosity, integrity, and creating long-term value. For Ambrozy, commercial success follows naturally when relationships are built with authenticity, consistency, and genuine care for others.

Ben's story is a reminder that longevity in one place can be just as powerful a career move as chasing the next opportunity. The depth of trust he has built at Noble - with partners, with his team, and through the cycles of the industry - did not happen by accident; it was the result of showing up fully, year after year. For those earlier in their careers: choose your environment wisely, invest in the people around you, and never stop asking how you can contribute more. In hospitality, relationships are the real currency, and the ones built on genuine trust compound over time.

Karen details her journey from French professor to CRO and CMO of a hospitality technology company including many of the leadership lessons she's learned along the way. Find out how adaptability is a consistent theme for her and why she seeks out team members who can thrive in ambiguity. Karen discusses wellness, balancing time, the benefits of living internationally, comfort in public speaking, and what aspects of her leadership have evolved the most over time, among other great lessons.

Thomas shares some of the many leadership lessons he's learned from his nearly 30 years with Donohoe and his path from dishwasher to president. He discusses his purpose-driven leadership, why representation matters, his commitment to shaping the industry's future, and how AI can be a valuable tool for breaking down traditional barriers to career growth. Thomas talks about his public speaking journey, what he's optimistic about, what people don't know about him, and why adversity is a gift.

Robert’s career shows what happens when passion, self-knowledge, and service converge over time. He found his niche in hotel data and leaned into it fully - building tools that transformed how the industry benchmarks performance. His advice: follow what energizes you, surround yourself with people you can learn from, and show up for your network the way you hope they will show up for you. Do that consistently, and the rest tends to take care of itself.

Colin shares how his leadership has evolved over 12 years at IHG and the additional leadership skills he's developed through board service, his own curiosity, and lessons from his support system and mentors. He discusses using self awareness to overcome self doubt, his strategies for public speaking and building relationships, and the importance of feedback. Colin talks about wellness, something people don't know about him, and the important impact of knowing everything will turn out okay.

Clarity, Discipline, and Global Perspective in Technology Leadership

Duane Overgaard’s leadership journey is grounded in a powerful combination of operational depth and global systems expertise. His formative years at Hilton provided a foundation in how hotels operate and how commercial systems function in practice, while his experience at Sabre expanded his perspective on connectivity, distribution, and the broader travel ecosystem. Together, these experiences shaped an end-to-end understanding of how the industry works, positioning him to lead at DerbySoft.

As Divisional CEO, Overgaard is known for a leadership style rooted in clarity, discipline, and trust. He believes direct communication is essential, particularly in global environments where ambiguity can slow execution, and he prioritizes aligning teams around what truly matters. His approach is grounded in listening to his team, customers, and the realities of the market, with a focus on translating ideas into practical, scalable solutions while maintaining humility and accountability.

Notable Quotes

• “Clarity is a leadership responsibility—be direct so teams can move faster.”

• “Ideas are everywhere—execution is what actually matters.”

• “I’ve never forgotten where I came from—treat people the right way.”

• “Segmentation is gone—everything is visible in today’s market.”

• “AI is only as strong as the content behind it.”

Closing Reflection

Overgaard’s journey reflects leadership grounded in clarity, discipline, and trust. His experience demonstrates how operational depth and global perspective shape effective decision-making. By focusing on execution and alignment, he creates consistency across complex environments. His approach reinforces that leadership is built through experience, listening, and accountability.

His story highlights the importance of combining experience with continuous learning. By staying focused on what matters and translating ideas into action, leaders can navigate complexity. He emphasizes respect, clarity, and practical thinking in every interaction. Through discipline and alignment, teams can move faster and perform better. Ultimately, his journey shows that effective leadership is both grounded and forward-looking.

I recently sat down with Chris Hemmeter, Co Founder and Managing Director of Thayer Investment Partners, and one part of our conversation stood out because it applies to all of us, not just entrepreneurs.

Chris pushed back on the idea that there is a perfect formula for success. Instead, he shared three qualities he consistently sees in high potential leaders:

Integrity: A commitment to truth and accuracy, even when the facts are not as strong as you would like them to be. People can feel that honesty, and it builds the connection necessary to do something together.

Persistence: This is not about long hours alone, but about tenacity and the willingness to take multiple at bats. If you do not get up and swing again, you will never figure it out.

Progress: A relentless focus on moving forward. Every leader should be able to show what they have accomplished in the last 90 days. Momentum is the ultimate indicator of excellence.

What struck me is how simple, and how difficult, these are to practice consistently. We also explored why focus can be a defining inflection point, how to avoid getting stuck, and what it really means to be comfortable in your own skin.

If you are working toward something meaningful, I think you will find this conversation both practical and thought provoking.

Adi’s career demonstrates that lasting success comes from deliberate choices, not shortcuts. He calls us to reinvent ourselves from within, advocate for our value with facts and preparation, and invest in relationships that deepen over time. His advice to seek honest mentors — people who tell you the truth and challenge your blind spots — is a reminder that growth requires honest counsel. Play the long game, because the compounding side of it is very hard to replicate.

Curiosity, Adaptability, and Leadership Across Hospitality’s Evolving Landscape

Andrew Rubinacci’s career reflects a journey shaped by curiosity, adaptability, and a willingness to embrace unexpected opportunities. Beginning in operations with a goal to become a general manager, he moved into revenue management after being identified for a new initiative, becoming the first revenue manager at IHG. His path expanded into distribution, digital, and e-commerce roles across major organizations, including Bristol, Maristar, and IHG, where he led early OTA negotiations and gained global experience in Europe.

Across brand, ownership, management, and now technology at FLYR, Rubinacci emphasizes understanding the three core stakeholders in hospitality—brand, owner, and manager—each with competing priorities that shape decision-making. He highlights the contrast between large organizations requiring rigor and alignment, and smaller or integrated businesses that can move quickly. In technology and AI, he stresses staying current through networks, continuous learning, and adaptability, noting that innovation often comes from those able to move fast without legacy constraints. His perspective underscores that while technology is transforming the industry, success still depends on understanding fundamentals and navigating complexity.

Notable Quotes

• “You just work hard. Stay true to yourself.”

• “Speed sometimes helps you win.”

• “You should do revenue management.”

• “You can't get too far behind because it's changing that rapidly.”

• “Work your ass off in your twenties.”

Closing Reflection

Rubinacci’s journey reflects leadership grounded in adaptability, resilience, and continuous learning. He demonstrates how diverse experiences across operations, commercial strategy, and technology shape a broader perspective. By embracing change and staying curious, he navigates complexity with clarity. His approach highlights that success comes from understanding both people and systems.

His story reinforces that careers are rarely linear and often shaped by unexpected opportunities. By working hard, staying curious, and building relationships, new paths emerge. He encourages future leaders to seek knowledge, create opportunities, and remain adaptable. As technology reshapes the industry, those who evolve will remain relevant. Ultimately, his journey shows that growth comes from action, curiosity, and a commitment to learning.

Leonard discusses his lifelong hospitality career journey, how mentors from his career have shaped his current leadership, and his mantras that guide him. He shares the importance of nurturing relationships, how his curiosity has influenced him, and how he has developed new skills while evolving many existing ones. Leonard talks about the future of hospitality as seen through the eyes of hospitality school education, one thing about him that would surprise everyone, and his advice to his younger self.

Harmeet’s insights reinforce that success is built through systems, support, and a commitment to continuous improvement. Her approach encourages leaders to empower others by providing structure and guidance rather than relying solely on motivation. She reminds us that respect and strong relationships are foundational to sustainable growth. Her perspective on learning highlights the importance of staying curious and adaptable in a changing world. Ultimately, her message is clear: with the right mindset and support, challenges can always be worked through and transformed into progress.

For decades, Jeff Weinstein told the stories of others. This time, it’s his story.

A deeply personal conversation about leadership, integrity, fatherhood, and the perspective gained from raising a son with autism. A reminder that success is one thing, but who we become along the way matters far more.

Tina shares the pivotal moments behind her career route from college biology major to CFO and how she developed the skills and subject matter expertise to be successful. She talks about her board service on the Federal Reserve and a community bank, how and why she commits her voice to advocacy on behalf of the industry, and how she navigates a family business. Tina discusses building great teams, overcoming self doubt, and the principles that guide her daily journey.

Kaushik’s perspective reminds us that progress comes from curiosity and continuous learning. When we focus on building knowledge instead of fearing the unknown, opportunities expand. His advice encourages us to keep learning, keep asking questions, and keep saying Yes to growth.

Integration, Clarity, and Human-Centered Commercial Leadership

Andy Kauffman’s path into commercial leadership was rooted not in traditional sales or revenue management, but in digital performance marketing. Beginning with paid search and performance marketing at Marriott, he built broader product and marketing capabilities before returning to lead commercial performance for the US and Canada. His philosophy centers on integration—recognizing that while organizations may be structured vertically, the work gets done horizontally. He emphasizes aligning marketing, pricing, demand, and sales around measurable performance, ensuring every initiative ladders back to how the company defines success.

Kauffman believes leadership evolves from individual expertise to connecting dots across teams and motivating large organizations. He champions a one-page business plan tied to clear KPIs and insists every team member see how their work contributes to company priorities. Through digital transformation and AI, he embraces experimentation, encouraging leaders to be users themselves and build teams that reflect the customer base they serve. Balancing owners, customers, members, and shareholders requires clarity around the flywheel of value creation, transparency in change, and a commitment to empowering people while remaining relentlessly focused on performance.

Notable Quotes

• “What got you here won’t get you there.”

• “The work gets done horizontally.”

• “You should be able to articulate your business plan on one page.”

• “If you don’t evolve, you become less relevant.”

• “I am a father first. No one puts “I wished I worked more” on their tombstone”

Closing Reflection

Kauffman’s journey reflects leadership grounded in clarity, accountability, and integration. He demonstrates that measurable performance and human-centered leadership are not at odds, but mutually reinforcing. By aligning teams around shared KPIs and empowering them with trust, he creates scalable impact. His approach illustrates that complexity can be navigated through discipline, transparency, and connection.

His perspective reminds leaders that growth requires continual reinvention. By experimenting, embracing change, and remaining open to new technologies, he models adaptability at scale. He reinforces the importance of balancing performance with empathy and family with ambition. Through trust, clarity, and disciplined focus, large organizations can move as one. Ultimately, his story affirms that leadership at scale remains deeply personal and profoundly human.

Keith shares his career journey and how he’s learned to treat change as opportunity. He reflects on the relationships and sponsors who helped advance his career and how he now pays that forward. Keith also discusses his evolution as a leader, what he would tell his younger self, and how he adapts in the face of ever-changing industry leadership.

Chef Franck emphasizes that personal and professional growth often begins with stepping into uncertainty and developing resilience along the way. Reflecting on pivotal moments in his life, he explains that growth consistently required him to adapt, confront discomfort, and remain determined even when challenges felt overwhelming. Whether navigating new environments, learning unfamiliar skills, or facing moments of doubt, resilience became the foundation that allowed him to continue moving forward and evolving.

Laura Smith’s career began far from a traditional sales path. After studying languages and starting as a teacher, she joined an airline, where early experience in a lost baggage call center shaped her belief in leading with empathy. She explains that empathy shapes trust and culture, and those two things shape performance. When asked in 2020 to lead the global sales organization at Hertz, she relied on people skills, reliability, and a strong team foundation to step into commercial leadership during extraordinary change, including bankruptcy and a complete reset of the business.

Smith defines exceptional sales leadership as building an engine that hits the numbers every time, focused on daily behaviors, consistency, and culture as the performance multiplier. She emphasizes preparation, listening more than speaking, understanding the human in the room, knowing the decision maker, and conducting the meeting before and after the meeting. Through uncertainty, she believes in over communication, short-term priorities, celebrating wins, and reminding teams that they can do hard things. Moving from Ireland to the United States reinforced resilience, trust in opportunity, and the power of team.

Notable Quotes

• “Leading with empathy shapes trust, it shapes culture.”

• “Sales at the end of the day is really solving problems.”

• “An exceptional sales leader builds an engine that hits the numbers every time.”

• “You cannot over communicate in scenarios of deep change and grave uncertainty.”

• “Change is the most incredible mechanism for real growth.”

Liz emphasizes sustained career growth comes from consistently asking what comes next and seeking opportunities beyond defined roles. She explains the importance of expanding perspective by understanding how different functions connect, particularly financial and operational considerations, and encourages professionals at all levels to learn the broader business language. By intentionally exposing herself to unfamiliar areas, she was able to contribute in more meaningful ways and open new opportunities for growth.

Calvin talks about his journey from hotel desk agent to keynote speaker to published author of Hidden Hospitality. He discusses the importance of sponsorship, the keys to how the hospitality industry can increase diversity at the leadership level, and his thoughts on public speaking. He shares what he wants his sons to learn from his recent experiences, why we should all bet on ourselves, and how his leadership is evolving through better listening and patience.

Suzanne discusses how her transferable skills have aided her hospitality journey from restaurants to hotels to academia and podcasting and how she develops new skills with each role. She shares her strategies for achieving work life harmony, one thing people don't know about her, and what advice she'd give to her younger self. Suzanne talks about her leadership evolution, how the next generation sees leadership today, and her strategies for public speaking and how they've changed since her first big opportunity.

Michelle’s insights reinforce that personal success is built through curiosity, preparation, and intentional choices. Her advice encourages professionals to rely on data, communicate clearly, and focus on areas where they can create real impact. By advocating for yourself with confidence, building authentic relationships, and staying curious, you position yourself for sustained growth. Her message reminds us that doing work you love fuels excellence, resilience, and long-term fulfillment.

Myra shares how choosing and emulating strong role models shaped her leadership and why she puts so much effort into every single public speaking opportunity. She discusses the ways her self-awareness and self-confidence show up in her career decisions and how her leadership has evolved over time. Myra talks about board service, advice to her younger self, and what leadership traits she looks for in hiring and she thinks makes for great corporate leaders.

As her career advanced, Anne describes finding her voice through preparation and experience rather than position. Confidence, she notes, developed over time as she learned to trust data, ask questions, and take responsibility for outcomes. She speaks candidly about moments that required courage, including taking calculated risks and ultimately buying out partners to form Sequel Hotels and Resorts. Those decisions reinforced her belief that leadership demands ownership, conviction, and a willingness to stand alone when necessary. Resilience became a defining theme in her journey, strengthened through personal loss, reinvention, and navigating uncertainty.

Nelson discusses balancing tradition with innovation in family businesses. He shares his leadership evolution, leaning into curiosity to challenge the status quo, and overcoming self-doubt. Nelson talks about self care and why he'd tell his younger self and others to enjoy each phase of life more.

Miriam describes a career shaped by mentorship and an unwavering commitment to service. A turning point came when a mentor immersed her in global luxury hotels, teaching her excellence through real-world experience. That exposure opened doors, built credibility, and reinforced the value of learning by doing. She emphasizes that mentorship is not only about guidance, but about access, trust, and being invited into opportunities that accelerate growth.

Monika Moser shares a career shaped by hospitality, design, and founding her own consulting firm focused on helping organizations transform. She explains that transformation fails when leaders rely on strategy instead of changing everyday behaviors and culture. Monika highlights trust, courage, and consistency as essential leadership qualities, emphasizing that real change happens through presence, authenticity, and genuine human connection.

Georgine discusses her transition into hospitality five years ago, how she instantly knew to build a team around her to help support her, and what changed her overall leadership mindset about work life harmony. She shares how her leadership style has evolved into a collaborative approach and why diversity at all levels of the industry will make us stronger. She talks about taking risks, learning and moving on from setbacks, and why she'd tell her younger self not to "be a punk."

Allison talks about her thoughts and strategies for "moms in hospitality," why mentorship is important to her, and the importance of actually asking rising leaders what they want. She discusses the life lessons she learned during her Semester at Sea in college and the many ways her upbringing continually shapes her leadership style. Allison shares what's one thing that might surprise you about her, what she'd tell her younger self, and why using her voice when she has a seat at the table is important.

Monique Lee, Group VP Sales, at Wyndham Hotels, shares her career journey from unforgettable childhood hospitality experiences to leading roles. She emphasizes the impact of mentors and the importance of intentional, authentic leadership. Her story highlights resilience, balancing work-life challenges, and leveraging AI for success in today's dynamic sales environment.

David Mililli's career began as a busboy but grew into leadership roles across hospitality and technology. His journey highlights the power of staying open-minded, surrounding yourself with people you trust, and having the humility to listen. He reminds us that “if you keep your intelligence over your emotions, you’ll always be successful.” His story is a powerful example of how curiosity and courage can shape an extraordinary career.

Nancy shares how the road to connection has become a recurring theme
in her leadership journey. She discusses the importance of listening,
knowing your self worth, and trusting your gut. Nancy also shares
details about her personal board of directors, what she's learned from
working internationally, and about her experiences with self doubt and
advocating for yourself and others.

Josiah shares how his public speaking journey started with a panel at
a conference years ago. He discusses how his leadership has evolved,
how he develops new skills with each role, and the biggest lessons
he's learned over the past few years. He talks about his curiosity,
including what he was curious about as a child and the things he's
most curious about today, and his advice to his younger self.

Roger describes how overcoming adversity made his companies stronger, and how rewarding others with the opportunity to lead provides continuity. He also explains how preparation and hard work can turn calculated risks into success. In addition to sharing how one builds a strong career, Roger discusses the benefits of becoming a hotel owner as soon as possible.

In this interview, Betsy O’Rourke, former Chief Commercial Officer at Xanterra Travel Collection, reflects on her lifelong journey in travel and hospitality—from crewing on boats in Malta to leading global brands. She discusses strategic leadership, resilience through crises, and mentoring future leaders. Betsy emphasizes curiosity, agility, and empathy as essential traits for growth in both business and personal development.

Brad shares how his leadership style has evolved over time, including what has gotten better and worse, and how he views team sports playing a role in developing leaders. He discusses what he's learned from board service, how he stays physically and mentally healthy, and why surrounding yourself with the best people, personally and professionally, is critical. Brad also shares some sayings that serve as his guiding stars and what he'd tell 18-year old Brad today.

Sarah shares why she trusts her instincts when it comes to evaluating risks and the impact her preparation and practice have on her public speaking. She discusses the importance of the outdoors and physical activity on her overall performance and why curiosity is important. She talks about how developing human connections can help you feel more at ease in any environment, how she tackles moments of self-doubt, and what she'd tell her younger self.

Rafat Ali shares his journey from engineer-turned-journalist to serial media entrepreneur, reflecting on the choices, setbacks, and grit behind building Skift. We explore the most admired leadership qualities, founder-led passion, and customer empathy. Don’t miss his parting advice on career compounding, travel, embracing contrarian views, and the power of “ask and you shall receive.”

Brian shares why investing time upfront is one of the keys to building high-performing teams. He also explains how his The Power of Gratitude at Work program helps transform organizations – and why it’s easy to do. Brian underscores the importance of public speaking and why loving what you do, saying Yes, and raising your hand for more opportunities are critical.

Baron shares how he approaches taking major risks, including moving to 5 countries on 3 continents, and the opportunities created by working in emerging markets, plus how those experiences enhanced his career in the U.S. He also explains why one should not pursue a mentor simply because they occupy a role you aspire to as well as the two key qualities he looks for on his teams.

Leora reveals opportunities to attract and retain the next generation, and she debunks myths about them. Leora also shares tips for developing one’s network into friendships and why doing great work is only Part A of what’s needed to succeed. Plus, she discusses ageism in our industry and why young people should say Yes to opportunities.

One of hospitality’s most prolific, well-respected presenters, Jan shares his public speaking journey, including specific things to do before, during, and after your presentation to elevate your public speaking. He also shares how raising your hand can help you to be “seen” by senior leaders, how he navigates tremendous ambiguity, and why acknowledging people’s humanity is critical.

Rod shares his journey from working in high school catering services to becoming President of HVS. He reflects on his growth as a public speaker and his preparation, his approach to leadership, and why he prioritizes and models wellness and self-care. As an openly gay, Latino senior executive, Rob highlights the critical role that workplace culture, inclusion, and representation play in shaping his leadership.

Jacob shares how an early love of video games led to a career in technology and the hospitality industry. He discusses why trust is critical in leadership, reflects on his own leadership evolution and philosophies, and why anticipating and learning from challenges is more important than being perfect. Jacob also talks about cooking as a form of self care and why relationships matter in an industry that seems so large but is really so small.

From proving doubters wrong early on to leading with determination and kindness, Carolyne reminds us that “success doesn’t come easy, but small wins build confidence and influence.” She also shared candidly about overcoming imposter syndrome, the importance of surrounding yourself with the right people, and why sometimes the best advice is simple: “You’ve got this.” Her story is a powerful example of resilience, authenticity, and leadership with heart.

Having worked in over 25 countries, Petra career has been built on taking risks and leaning into the resilience she’s built along the way. In this interview, she explains the advantages of interim executive roles and shares the key factors that drove her success. In addition, she details the three things to keep in mind when advocating for oneself.

Dorothy Dowling interviews Brian Hicks, CEO of the Hospitality Sales and Marketing Association International. They discuss Brian's career journey, the importance of intentional career paths, effective team leadership, the significance of networking, and the evolving landscape of technology and innovation in the hospitality industry.

“Understand your personal purpose—know where you add the most value—and invest deeply in relationships. Connections may open doors, but it’s the relationships you nurture that will shape your career.” – Brian Hicks, CEO, HSMA

Dorothy Dowling interviews Tedd Evers, Global Partner, Lead for Travel and Hospitality at AWS, discussing his career journey, leadership during crises, prioritization, and future innovations in hospitality. Tedd emphasizes curiosity, agile thinking, empathy, personal balance, and the critical role of data strategy in transforming the industry.

Dave shares the importance for both career and joy to collide. An accomplished Executive Recruiter, he discusses the Top 2 Tips for negotiating an offer letter, which most people rarely do, and 3 Traits that make current candidates stand out, which differ from the past. He also explains why everyone in hospitality has an obligation to make our industry the Employer of Choice, which it currently is not.

Heather shares how she views taking risks as pushing boundaries and the quote that helps propel her every day in her personal and professional lives. She talks about how she leaned into compassion and adaptability as key leadership traits during the pandemic. She discusses how public speaking has built her confidence and that she overcomes self doubt through changing the narrative in her mind, aided by a deep focus on intentionally establishing a healthy mindset.

In a conversation filled with wisdom and experiences, Dorothy Dowling sits down with John Paul Nichols, CEO of Club Quarters, on the hospitality podcast "It's Personal Stories." Nichols takes us through his career, revealing how a strategic blend of opportunistic decisions, international exposure, and cultural diversity has paved the way for his enduring success in the industry.

Lukasz shares insights on his extensive international career, leadership lessons, relationship building, and balancing professional and personal life through the Japanese concept of Ikigai.

Donte discusses the importance of community on his leadership style and how social impact and business success can go hand in hand. He shares his strategies for overcoming self doubt, building great teams, overcoming challenges, and developing new skills. He also talks about why representation matters, his public speaking journey, and what drives his curiosity.

Dr. Peter Ricci encourages us to stay open-minded and embrace differences, rather than dismissing them simply because they challenge our preferences. He reminds us not to lose sight of who we are in the face of immediate challenges. In our conversation, we explore the best advice he’s ever received and how he equips his students to thrive in a rapidly changing world. Don’t miss his powerful insights on self-empowerment!

Craig shares his concerns about the industry's brain trust that will soon retire, and the importance of passing information to future generations. He also explains the importance of listening in building one’s network and how discretion is integral in doing deals. Finally, Craig shares the 3 Magic Words that go a long way in a successful career.

Liam shares his journey from the dining car on the railway to 35 years with Marriott. He discusses the importance of reading, being curious, and preparing for public speaking. He talks about his leadership evolution, how he develops new skills, and what he looks for in building great teams, plus his involvement in associations and his advice to his younger self.

David shares his journey from working in NYC restaurants to owning a Manhattan jazz bar, and how that experience motivated him to create humane workplaces, which ultimately led to him leading the University of Denver’s hospitality program. David also explains the benefits of making deposits of “idiosyncrasy credits” in helping one distinguish themselves.

In our conversation, Roland Elter shares powerful insights from his journey:

✨ "People are individuals—there’s no one-size-fits-all approach."
✨ "No vision = no success." People need to understand their purpose.

We explore the value of building strong habits. For Roland, that means staying curious and actively engaging with others.

He also reminds us that effective communication starts with listening and truly understanding the other side and being relevant to your audience.

And don’t miss his thoughtful advice to his younger self—practical, grounded, and worth hearing.

Dorothy Dowling interviews Ryan Mann from McKinsey & Company in the 'It's Personal Stories' podcast. Ryan shares his career journey, the pivotal role of COVID in his professional life, and the importance of asking the right questions in consulting. He discusses leadership in consulting, time management, nurturing talent, and future disruptions in the hospitality industry. Ryan emphasizes core skills like synthesis, problem breakdown, and differentiating between facts and insights. He concludes with advice on self-reflection and focusing on learning, not just achieving titles.

Dan shares how perseverance and continuous learning have been instrumental in his career trajectory and why he looks for a positive attitude and the desire to be a part of a team when building high performing teams. Dan also describes the four elements needed to distinguish oneself, and explains why leaders should support team members leaving for a new opportunity.

Scott discusses the trajectory of his incredible career journey, from 30 years at PwC to his current chapter. He shares his personal connection to Howard University’s Center for Hospitality Leadership and Marriott’s Arne Sorenson. Scott also explains his approach to networking, why saying Yes is so important, and what it takes to be successful as a consultant.

Greg shares his career journey from industrial engineering to his pivotal roles at American Airlines and Expedia, emphasizing the importance of passion, adaptability, and mentorship. He discusses balancing innovation with operational excellence, staying current through continuous learning and personal growth, and fostering cross-disciplinary talents within his team. Greg underscores the value of human connection and taking care of one's well-being amidst high-pressure environments. This episode highlights Greg's leadership philosophies and provides advice for emerging leaders in the industry.

In this episode of 'It's Personal Stories,' Dorothy Dowling interviews Abhijit Patel, VP of Revenue Management at Choice Hotels International, discussing his diverse career journey. Abbat shares his experience of emigrating from India to the U.S., starting in hospitality by washing dishes, and his trajectory through various industries, including Geico and Mars, before finding his fit at Choice Hotels. He reflects on significant moments that shaped his career, strategies for fostering partnerships with franchisees, and the importance of problem-solving and continuous improvement. Abhijit also highlights the value of preparation for public speaking, managing work-life harmony, and the importance of learning from various industries to stay ahead. He emphasizes tolerance for failure and self-reflection as key components of personal and professional growth.

Wendy shares her incredible journey, rising to senior roles in hospitality brokerage. She explains how she’s overcoming her fear of public speaking, and why champions are critical to career success. She discusses how she built her extensive network and the tip she received from a champion for staying positive when things get hard.

The birth of his daughter led Matt to rethink his purpose - ultimately inspiring him to launch Ideas Collide. In our conversation, he shares invaluable advice for aspiring entrepreneurs and the most important lesson he’s learned in life. We dive into his sources of inspiration for continuous innovation, his daily habits, and how he strives for work-life harmony. Plus, don’t miss his insights on mentorship - how mentees can truly maximize the relationship and embrace self-empowerment.

Cesar shares why listening is such an important skill in life and in business, and he delves into the story behind his book: The Powers of Addiction: Finding Freedom in Acceptance and Recovery, He discusses how advocating for oneself can help others support your goals and explains how focusing on really understanding people allows him to optimize individuals’ potential and build high-performing teams. Cesar also encourages us to embrace opportunities to connect with others and how it has benefitted his career.

Mehul shares his inspiring immigrant journey, arriving in the U.S. at fourteen, learning English, and navigating a new culture. He recounts how, while still in high school, he purchased his first business—an early step that set him on the path to building the impressive portfolio of NewcrestImage. In our conversation, Mehul shares how he turns challenges into opportunities by taking a strategic long-term view, embracing calculated risks, and empowering his team. He also discusses the leadership qualities he values most and how he mentors and develops talent. Don't miss his valuable advice on innovation, networking, and bringing diverse perspectives together for success!

In this engaging podcast episode, Mike Gamble, Chairman and CEO of SearchWide Global, delivers actionable insights for both candidates and companies. He outlines practical strategies for mapping career paths and acing interviews, while also sharing proven methods for retaining top talent and driving innovation in the competitive talent landscape. Mike underscores the importance of aligning talent marketing, employer branding, and cultivating an authentic culture to build workplaces that truly resonate with professionals. Join me for an enlightening conversation with Mike and discover valuable takeaways that can transform your approach to career growth and talent management

Bill shares how he differentiates Ferguson Partners by meeting his clients’ many needs and the founding of his nonprofit foundation - Centers of Excellence by scaling the Marriott Sorenson Howard University idea to 25 universities. We discuss the chapters of his new book ‘Living Beyond Your Dreams’ and he used the powerful and inspiring stories of Tom Baltimore, Leslie Hale, Daryl Carter and Mit Shah to illustrate the essence of several principles in his book - ‘Character Counts’, ‘Get Back up’, ‘Find Your Champions’, ‘Live to Learn’, ‘Play the Hand You’re Dealt, and ‘But Don’t Settle’. Don’t miss his valuable tips on preparing for job interviews and how he evaluates top candidates.

Amy talks about the importance of public speaking and why everyone should develop this skill as early as possible in their careers. She discusses support systems, preparing for business travel, strategies for conference attendance, and building strong networks. Amy shares why it is important to celebrate and share your successes as an individual and not just as part of a team in order to advocate for yourself and advance your career.

Eric shares how his love of cooking set in motion a lifelong career in the hotel industry. He talks about realizing leadership at any early age, how his leadership has evolved over time, and why character is the driving factor in building great teams. Eric discusses why his engagement with non-profits is so important for him, the important ways his employers have supported him in these endeavors, and his advice to his younger self.

Rita shares how her early exposure to travel, culture, and entrepreneurship led to a hospitality industry career spanning several different chapters. She talks about the importance of believing in self, owning your expertise, the impact of community, and why curiosity is a great motivator. Rita also encourages people to know you are enough and why she'd tell her younger self to be more in the moment.

In this episode of 'It's Personal Stories,' Dorothy Dowling interviews Sasha Day, President and CEO of Aramark Destinations. Sasha shares her journey in her current role, discussing Aramark's diverse operations in national parks, conference centers, and attractions. She opens up about her non-linear career path that evolved through intentional and unplanned opportunities. Sasha emphasizes the importance of diverse experiences, risk-taking, and the critical role of mentorship. She also delves into her approach to problem-solving, which includes stakeholder identification, streamlined decision-making, and effective communication. Sasha highlights her change-oriented leadership style and the importance of empathy, adaptability, and fostering strong team dynamics. She concludes by sharing insights on achieving work-life harmony, stressing the importance of enjoying one's work and surrounding oneself with great people.

In this episode of 'It's Personal Stories,' Dorothy Dowling interviews Anil Agarwal, CEO of Milestone. Anil shares his journey into entrepreneurship, starting with his early days at the University of Georgia where he founded an entrepreneurship club. His interest grew through interactions with members of the Indus Entrepreneurs organization. This led him to start Zeevo, a company that innovated Bluetooth chip technology, which was eventually sold to Broadcom. He later co-founded Milestone, a digital marketing company for hotels, with his wife, Benu. They successfully scaled the business, despite initial challenges. Anil discusses the importance of building the right team, continuous learning, innovation, and integrity in leadership. He also emphasizes understanding the impact of one's work and building strong relationships and collaboration. Anil attributes his success to continuous learning, empathy, and integrity, and shares advice on defining personal success and the importance of hard work.

Carl, who works with aspiring hoteliers, explains the very simple thing people need to do to distinguish themselves (that most people aren’t willing to do). In this interview, he also discusses the ultimate tool for advancing professionally and how to avoid being that bad boss. Carl also unpacks the most widely misunderstood thing about mentorship.

Dr. Walsh shares her amazing journey from CPA to corporate trainer to her current role. We discuss how challenges are often opportunities in disguise, and her research on leadership and career development as well as strategic human capital investment. She offers advice on coalescing diversity, overcoming imposter syndrome and self-empowerment. Don’t miss her thoughts on using the latest innovation with hospitality as its ethos.

Mark explains how his openness to trying different careers within hospitality and help from mentors helped him discover the area of the industry where he has thrived. He also shares the tool that allows him to deepen his connection with the many contacts he’s developed over the course of his career, and how listening to his team helps him build higher-performing teams.

Join me on this learning journey with Kimberly Wilson, a brilliant sales leader at Preferred Hotels & Resorts, as we explore how fostering teamwork and mutual support—within teams and across departments—empowers sales leaders to better support customers, deliver on their needs, and drive meaningful customer success.

Join me for an insightful interview with Stacey Barber, AAA National’s VP of Travel, as she shares valuable guidance on fostering stakeholder engagement, ensuring every voice is heard, and empowering collaborative decision-making. Don't miss this inspiring conversation!

Dave discusses the importance of delegating and continuous learning as one progress to larger roles. He shares how he acquired the New York Palace with a 3-person team – and why he hires people who have experienced failure. He explains how to navigate industry receptions, the right way to ask for something you want, and how to be prepared when opportunity knocks.

Join me on It’s Personal: Journeys and Wisdom in Hospitality with Dr. Kelly McGuire. From academia to early SaaS revenue management innovation, pioneering revenue strategy in casinos, and consulting in commercial strategy, Kelly shares her journey of embracing change, learning, and self-advocacy. An inspiring career story you won’t want to miss!

Bashar discusses the many ways his passion and love for hospitality fuel his career journey. He talks about public speaking, how self-care means something different to everyone, and how he took every opportunity to learn through doing. Bashar shares what he's curious about, how his patience has both gotten better and worse over time, and taking risks.

David shares his strategies for effective panel moderating, how he uses LinkedIn to share his take on industry news, and what he's curious about right now. He discusses overcoming self doubt and developing new skills. He talks about why reading is important and his thoughts on formal education versus hands on experience to begin a career in hospitality.

Hoda shares the tool she uses to create more authentic, human connections. She discusses current trends in executive recruiting and what hiring managers and top talent are looking for when interviewing. She describes the key attributes needed for the top jobs, the science and art of building high performing teams, and she explains why agility is so important for success.

Naureen discusses the Pie Theory, which says 60% of career development comes from exposure, which can come in the form of public speaking and developing one’s network internally and externally. She shares the 3 things she focused on to develop her public speaking skills, and the power of using pauses for impact. Plus, she discusses the importance of flexing one’s leadership style.

Dina discusses how her interest in sustainability and deep dive into it ended up being a pivotal moment in her career journey. She talks about advocating for yourself, having confidence, and seeking out mentors and allies who believe in you. Dina shares her strategies for public speaking, her personal mantra, her advice to her younger self, and why you should lead like a girl.

Hannah she shares her intentional career journey, from childhood entrepreneurship and Cornell Hotel School, to consulting and private equity, and her transformative time at Berkeley Business School. Now CEO of a SaaS tech company, she reflects on leadership, learning, and mentorship.

Dean Cheng shares his career journey and the important lessons he learned that enabled his success. We discuss the important qualities of a visionary leader, navigating a political environment and his general approach to challenges. Dean Cheng also offers advice to students, his younger self and personal empowerment.

Amit discusses his path from engineer to CDO of Wyndham with the pivotal reset and opportunities in between. He shares his leadership evolution and the skills he's focused on developing in his own leadership style. Amit also discusses the role of mentors, his style of relationship building, and why the hustle and the grind are so important in career development.

Zack discusses his journey from growing up in Lebanon to being the new President of Red Roof with various stops in between. He shares his personal mantra of 'people first' and his advice to his younger self to "trust in your path." Zack also talks about taking risks, curiosity, leadership, and the importance of attending industry conferences.

Brian shares advice on finding mentors, cultivating champions, and what it takes to nurture those relationships. He explains how leading with kindness is a key factor in his success and how it can help young people distinguish themselves. Brian also shares what he wishes he had learned earlier, and the advice he would give his younger self.

An entrepreneur by nature, Susan delves into how she approaches risk and why her tolerance for risk is getting higher. She shares the story of how she became an expert networker at a young age, and how she creates real connections. Susan explains why problem solving is key to distinguishing oneself, and why we can’t outperform our way to equity.

Jim Burba, well known co-founder of Burba Hotel Network (BHN) and producer of ALIS, HICAP and other industry investment shows shares his career journey and credits mentors such as Tony Marshall, Bob Hazzard and his partner Bob Hayes for their inspiration and encouragement for co-founding BHN and Burba Hayes. He offers tips from his book ‘Smart Partners’ on relationships and speaks to how his failures led to his success. Don’t miss his quote from Olivia Newton John on self-empowerment at the end.

Zach shares his experiences with imposter syndrome and find out whether he's a risk taker or risk averse. He discusses his strategies for public speaking, how his curiosity drives him, and how he tries to combine his career and personal life in ways that provide him balance. Zach talks about his mentors, his mentoring, and his advice to his younger self.

Heather shares how her love for solving big, complex problems has led her to spearhead transformative initiatives within IHG, and she describes how she navigates cross-functional, multi-year challenges. She explains why having champions is critical the more senior you become, why public speaking is important, and how she crafts presentations that are both impactful and memorable.

Jolyon Bulley shares the ways in which working internationally has shaped his career and the role one particular mentor/champion had on his path. He discusses why it's important to not underestimate yourself, have courage, and develop others around you. Jolyon talks about his evolution in thinking about work life balance, why and how he has developed a strategic mindset and the importance of data driven decision making, and one thing he's curious about right now.

Sima shares how the hospitality industry chose her, how her board service has propelled her career, and the biggest leadership lessons she's learned along the way. She talks about how she unwinds and how she overcomes self doubt through leaning in on her own experiences. She discusses how she has learned the most through "doing" but has also developed and relied upon a deep support system of advisors and why championing others is important to her.

Aik Hong shares the key leadership skill he identified early on and the significant learnings he gleaned navigating downturns. Following a successful career in Asia, he describes how he established himself in the U.S., then launched a new company. He describes 3 keys to building high performing teams and the Churchill quote he keeps in mind when interviewing candidates.

Join me for an inspiring interview with Delphine Millot, SVP of GBTA, as she shares her thoughts on how to effectively power and advance your career. Delphine discusses her commitment to continuous learning and growth, her proactive approach to taking on diverse assignments, and her investment in education as an adult learner.

Jonathon shares what he's learned from living all over the world. He talks about how several company mottos have, in ways, evolved into his own personal mantra. Jonathon also discusses how running is an important part of his business travel experience, he relies on his network to keep growing and learning, he perceives taking risks and tackling challenges, and his leadership has developed over time.

Brian discusses why resiliency and learning to work through ambiguity are two critical leadership traits. He shares his strategies for managing business travel, balancing life, and adapting to new roles. He talks about engaging with mentors, public speaking, building networks, being active in industry associations, and what advice he'd give his younger self.

Evan describes his path to leadership and how seeking broader experiences led him to found his nonprofit, TALI, which is focused on cultivating black executive leadership. He shares why those aspiring to leadership roles need to develop their financial skills, how to distinguish oneself today, and the Frazier Formula for Success.

Antonia Sisti, the founder, owner, and president of Go Productions, shares her journey of building her company and offers valuable advice to aspiring entrepreneurs. In our conversation, she emphasizes the importance of taking risks and details her approach to overcoming challenges, drawing strength and resilience to prevail over setbacks.

Antonia provides her thoughts on Imposter Syndrome and offers advice on achieving work-life harmony. She also shares her insights on the most admired leadership qualities and how she cultivated a strong and loyal team.

Don't miss her perspective on finding creative inspiration and her advice on self-empowerment.

Donna shares her journey in education and hospitality, driven by her passion for empowering others and her extensive experience in foodservice, hospitality sales and marketing, tourism consulting, and hotel asset management.

Lynn shares why knowing his audience is an important part of his public speaking preparation. He discusses his leadership style, how it's evolved, and which leadership skills he's focused on developing over time. Lynn also talks about wellness, getting involved with associations, and what he'd tell his younger self.

Join me as Gissel Moronta, SVP of Sales and Marketing at Atrium Hospitality, shares her inspiring journey to America, honing her leadership skills to become an amazing executive. Gissell's self-made path, balancing work, part-time school, and parenting, inspires us all. Don't miss her incredible story!

Join me on a transformative journey with Kimberly Twiggs, as we delve into her destination career at DIRECTV. Kim's story reveals how her executive journey has been rooted in her unwavering commitment to excellence. Through her narrative, we witness the pivotal role of mentorship and advocacy from leaders in propelling her career forward.

Alicia shares how the hard work her parents instilled in her has
impacted her including leading to an unexpected career in the events
industry. She talks about the new skills she's developed as her career
has progressed and why the leadership traits of authenticity and
kindness are common among those leaders she admires most. Alicia also
discusses public speaking, overcoming doubt, support systems, tackling
risks, and her advice to her younger self.

Caroline shares how her roles as a buyer, travel manager, and supplier have propelled her to become the CEO of Festive Road. Her primary motivation has always been to do her best work and to embrace possibilities and to become a skilled communicator.

Michele shares why it's so important to have a positive voice in your head as you tackle challenges and self-doubt. She discusses how her leadership has evolved over time and the role communication has played in that process. Michele talks about the intentionality of setting non-negotiables for your self-care and family priorities and the need to be aligned with a company which supports those needs.

John offers highlights of his newly released book on personal branding and shares his personal mantra. He reflects on the most profound lessons from his professional journey, emphasizing the importance of mentorship and how to cultivate effective mentor relationships. John articulates the importance of embracing risk and provides advice on coalescing diverse perspectives to achieve alignment.

Jay describes the important distinction between managing and leading, and he shares his approach to taking risks. He also explains why the easiest approach to networking is thinking of it as developing friendships, and why hospitality is a great connector. He shares a quote that helps overcome self-doubt, and why slowing down for big decisions can be advantageous.

Fran's career journey, emphasizing the importance of patience, perseverance, and personal empowerment. Fran shares her experiences transitioning from the hotel industry to association management and academia, highlighting the complexities and rewards of working within associations to make impactful changes.

Jacqui discusses her love of books, how living and traveling internationally have impacted her leadership, and how she manages her heavy travel schedule. She shares her strategies for effective public speaking and which skill she thinks is important in any industry but also as a life skill. Jacqui also talks about the efforts behind increasing diversity in the travel industry and also what she would tell her younger self.

Chirag discusses how he builds important relationships especially when election cycles change frequently those who hold leadership positions. He talks about lifelong leadership lessons he learned as both a high school attendee and an annual counselor at Boys State and other lessons from his professors and mentors. He also shares his advice on work life harmony, public speaking, and how he hires and develops great teams.

Brian, a seasoned franchise business leader, has steered Choice Canada's franchise support and business development. Drawing on his family’s legacy in Canadian franchising, Brian's strategic decisions, have positioned him as an adept leader, dedicated to fostering the success of franchisees.

Azim discusses his path from employment lawyer to hotelier, the importance for him of his involvement with associations, and why he prefers to build his relationships over dinner. He shares why he'd tell his younger self to have fun, surround yourself with good people, and invest in yourself. Azim also shares why he takes risks and how his risks on his people and his business have enriched him.

Dawn shares her career journey from front desk associate to Chief Commercial Officer at Crescent Hotels and Resorts. She reveals strategic career decisions, driven by a growth mindset, hard work and dedication to excellence.

David uses his career journey to explain the three phases of leadership, progressing from an individual contributor to a team leader and ultimately evolving into a change-making visionary. He passionately discusses the inspiration behind establishing DEI Advisors and articulates his goals for the future. Additionally, David candidly reflects on one of his most significant mistakes, emphasizing the invaluable lessons learned from it. Don't miss out on David's advice for budding professionals, as well as the wisdom he would impart to his 25-year-old self.

Lindsey delves into the pivotal moments of her transformative journey at Preferred Hotels & Resorts, highlighting key lessons she's gleaned. She discusses the importance of integrating diverse perspectives, reflects on invaluable advice she's received, and outlines the qualities she prioritizes when interviewing executive candidates. Additionally, Lindsey provides insights on mastering effective communication, optimizing work-life harmony, and the art of networking.

Michelle shares her career journey and the personal mantra that guides her. We discuss her general approach to challenges, taking risks, as well as imposter syndrome. She offers networking and communication tips. Finally, she shares her thoughts on personal empowerment.

Incoming AAHOA chairman Miraj Patel shares his career journey, his key learnings, and secrets to his success. We discuss his personal mantra and the best advice he received from his parents. He offers thoughts on effective communication, networking, and risk-taking. We also discuss leadership qualities that he admires the most.

Julie discusses her style of leadership, the biggest lesson she's learned over the past year, and how it will impact her moving forward. She shares her approach to public speaking, how she overcomes self doubts, and how staying fresh and learning the whole business helped her grow during her first 29 years at G6, eventually resulting in her current CEO role. Finally, Julie talks about managing business travel, finding time to refresh outside of work, and the underlying basis for her mantra of "be kind to everyone always."

A highly-respected senior leader, Joel has mentored many of the industry’s top leaders. In this interview, Joel shares what he learned from three pivotal roles in his career as well as how he maximized opportunities to learn from industry icons early on. Joel shares how he approaches challenges, the importance of maintaining relationships, and the right way to seek a promotion. He also describes how he builds high-performing team, and why he is always recruiting.

Heena shares her career journey and the advice she has received from her mentors and advocates. We discuss her approach to challenges, how she built her extensive network, and the “Imposter Syndrome”. She offers advice on improving communication skills, taking risks, and personal empowerment. She also shares her thoughts on the most important leadership qualities.

Embark on an inspiring journey with Kristie Goshow, Chief Commercial Officer at KSL Resorts, as she shares anecdotes of those who believed in her, supported her, and fueled her passion for the industry. Kristie's personal story, filled with mentors and opportunities, resonates deeply, offering insights for both personal and professional growth.

Traci shares her remarkable life and career journey, highlighting her transformative approach to tackling challenges with a positive mindset. Traci offers profound insights. Venturing into growth roles and relocating to Asia, she embraced diverse perspectives, enriching her cultural awareness. Traci advocates for discarding the notion of a rigid work-life balance, instead emphasizing the importance of investing time meaningfully in relationships, work, and other commitments.

Eva discusses how her mentors propelled her career forward, and she shares the source of her motivation. She describes how she develops her network and overcomes self-doubt as well as how she navigates the tightrope of being strong and kind at the same time. Eva also discusses what people can do to distinguish themselves, and how combining hard work and your network can be a powerful platform to grow from.

Embark on a captivating career journey with this Steve Allmen, as he grew his career from early startup involvement in data provision and loyalty coalitions to becoming a seasoned loyalty expert and consultant. Steve shares his invaluable lessons from adversity and how his consulting practice positioned him for his executive role of strategic advisor and business development partner to his many club stakeholders in Canada with the Canadian Automobile Association.

Greg discusses the evolution of his leadership, including the many skills he needed to develop to become a servant leader. He shares how important communication is and why to be able to advocate successfully it takes two parties - the one communicating the message and the one available to truly hear it. Greg talks about self care and how parenting has been an integral part of his personal growth and leadership style.

Join Flo Lugli as she discusses her career journey, starting as a line employee at People Express Airlines and rising to the Presidency of Wizcom, eventually becoming EVP of Gallileo and Travelport. Explore her remarkable career in distribution and technology, where she served as a trailblazing role model for women in the field. Flo also reflects on the pivotal role mentors played in shaping her path and the support of her husband in taking on demanding roles.

Join Amanda Voss on a 20+ year journey with MGM Resorts, from a reservation agent to VP of the iconic Bellagio Hotel Sales Team. Learn how MGM supports career growth. Discover her transformation from individual contributor to team leader, managing high-pressure situations, and empowering her team for success.

Matt shares how advocating for himself eventually led to his role as Starwood’s SVP, Global Development and what he learned about leading diverse teams when he moved to Asia. He describes how to find mentors and how a mentor inspired him when he began leading teams. Matt explains how he develops lasting relationships despite being an introvert, and he encourages us to consider whether we might be living in the good old times right now.

Industry icon Mike Leven shares some of the challenges he faced in his illustrious career and how he overcame them. We talk about the important lessons he learned from his father and his bosses. He reveals his secret to building a successful franchise business. We discuss his mantra and his advice to students. He offers his advice on building a great team and earning followership.

Steve shares how communication and trust are the cornerstones to creating a corporate culture where people come first and can advocate for themselves. He discusses the importance of self-care and wellness and why he advocates for mental health and co-founded Ben's Friends. He talks about why passion and grit can take you far and how you tackle obstacles can propel your career forward.

Stuart shares the pivotal moments that altered his career trajectory. He offers his ideas on improving diversity, equity and inclusion as well as allyship. We discuss his role as a strategic adviser and the best advice he has given and received. Stuart offers tips on improving one’s persuasion skills and building a culture of innovation and continuous improvement.

Winnie shares her story of rising in a field traditionally dominated by men. We discuss formal and informal mentorship, her focus on staff development, and how she overcame the “Imposter Syndrome”. She offers her thoughts on taking risks and advice to her younger self and self-empowerment.

Lori Kiel, a self-made leader in hospitality, embodies intentionality and accountability on her path to success. Her journey, marked by self-ownership and determination, has led her to excel as a commercial leader. Lori's commitment to learning and maintaining a growth mindset continues to fuel her growth while she passionately gives back to the industry.

Karim shares his unique journey and the mindsets that set him apart. He discusses how self-reflection and introspection helped him turn around his business at a critical point. Karim discusses the backstory of his 2017 TED Talk, one of the 9 Most Inspiring TED Talks that year, and how he embraces imposter syndrome. He also explains how to find your voice, the right way to ask for help, and why it’s better to ask for perspective than advice.

Ross describes his journey to CEO of RLJ Lodging Trust and beyond. He discusses how he helped found and build a number of key hospitality companies, and how RLJ built and continues to maintain a diverse team. A voracious reader, Ross shares his favorite resources for continuing to grow his business knowledge, and what it takes to be successful in business. He also explains how to seek out mentors and ask for advice.

Bart shares highlights of his career journey transitioning from Global Executive at Ritz Carlton to starting his firm. We discuss his TEDx experience and how his show became the “top 15% Most Shared Podcasts in the world”. He shares the best advice he heard on his show and how he connects with the audience in public speaking. He offers advice on communications and networking. Don’t miss his advice on self-empowerment.

Greg shares the pivotal moments of his career trajectory and the key factors that contributed to his success. We discuss diversity and inclusion, and the best advice he received from his mentors. Greg offers advice on taking risks, rebounding from setbacks, and overcoming challenges. He sheds light on the lessons he learned, and his advice to his younger self.

Dr. Hardy shares his impressive career journey and highlights some factors contributing to his success. We delve into his approach to challenges and lessons learned from his failures. We discuss the importance of risk-taking and the important leadership traits in today’s highly competitive environment. He offers advice on work-life harmony, networking, and personal empowerment.

Phil shares how he adapts to corporate transitions and the new teams which form from those transitions, including how he develops and leads his own teams. He discusses managing business travel, including self care and connectivity with his team. Phil talks about how the relationships he has made throughout his hospitality career, from night auditor to CDO and each role in between, have impacted his career journey.

Lovell’s inspiring journey from an administrative role to Chief Commercial Officer at PM Hotel Group is remarkable. Her work ethic, guided by her parent’s advice, and the support of mentors have been pivotal. She advocates for not burning bridges and actively managing one’s career to achieve coveted roles.

Jim shares his incredible journey from leading openings at his dream hotels, traveling to the greatest 5-star hotels in the world with Forbes Travel Guide, culminating with his current company, where he enables leaders and teams to better understand themselves and lead their teams using the Enneagram. Jim discusses how he developed his public speaking skills – and the importance of giving yourself some grace and compassion.

Susie Grynol, CEO of the Hotel Association of Canada, shares her remarkable career journey from parliamentary page to leadership. Her strategic planning, empathy, and purpose-driven approach define her leadership style. She played a pivotal role in uniting businesses during the pandemic, collaborating with the Canadian government to support and revive the hospitality industry.

In an enlightening interview, Kelly Kuhn’s global executive journey in travel management is explored. She champions inclusive leadership, empowering leaders in Asia to develop their careers. Kelly’s legacy lies in her team’s success. Her guiding principle is asking questions, allowing her team to find answers. She serves as an independent director and advocates for growth and learning.

Aly discusses why he insists on leading a corporate culture which includes self-care. He shares why he and his family have opted to move several times to support his career and how he evaluates those decisions along with tackling other risks and challenges. He talks about relationship building in a small industry and developing leadership skills, especially strategies to manage others as you develop a team. He also tells his younger self to view life as a marathon not a sprint.

Thanksgiving is comprised of two words – “Thanks” and “Giving”. At DEI Advisors, we have so much to be thankful for. We are grateful for the opportunities our industry has given us, and the friendship and support we have received from you. We believe in a greater calling in being a leader – a responsibility to “give”. So many remarkable people have given to elevate us in our career journeys. We are inspired by their kindness and generosity to also give and empower others to succeed. As we begin the holidays, we wish you much joy and happiness this holiday season. May the magic of the season remain with you in the new year.

Thom shares how mentors and his innate curiosity were instrumental in his rise from bellman to CEO of Davidson, and how learning to delegate and trust his team benefits everyone. He discusses how many decisions involve risk, the dangers of waiting until you gather 100% of the data, and the need to be supportive when your team takes calculated risks that don’t work out. Thom also explains how to establish a mentoring relationship, and why mentoring others can be a gift.

Matt discusses his journey from general counsel to COO and the ways he continually develops the new skills he needs to transition roles. He shares why he's passionate about board and non-profit service and the leadership lessons he's learned from youth sports. Matt talks about what he looks for in hiring talented team members and how empathy has evolved as a critical leadership trait over the last few years.

Sean discusses how his curiosity helped him to rise quickly. He explains the importance of including others along the way to build support for initiatives – and why hallway discussions are critical. Sean shares valuable advice on public speaking he learned from friends trained in broadcasting, and he explains why imposter syndrome gets more acute as one rises to the C-Suite. He also details the “art and nuance” of advocating for oneself.

Jenn shares how her personal mantra of "love yourself, mix it up, and keep it moving" guides her journey through life. She also discusses the many ways that her support system is an integral, impactful part of her life and leadership. Jenn talks about why it is important for her to have a voice for others and also to make sure we advocate for ourselves and her drive and strategies for continuous learning.

Janis discusses how viewing each day as currency helps her find work-life harmony and why women need to advocate for themselves in addition to having allies and champions. She shares how she combines educational resources with outreach to her network to continually develop new skills. Janis also talks about how communication helps her overcome challenges and her approach to public speaking.

Ama shares why she thrives in 1:1 conversations but why public speaking makes her heart race. She discusses how the people around her have impacted her career trajectory and why now it is her turn to do the same for others. Ama talks about why we need to show ourselves as much grace as we show others and how she integrates her work life with the rest of her life.

Lani discusses her 20+ year career with Marriott’s timeshare group and her new role as CEO of a technology company. She shares how she advocates for herself, how she selectively chooses new roles and takes on calculated risks, and how being a mentor can get you a mentor. She also discusses the tendency of some women to use language that diminishes their words, in order to avoid being perceived as aggressive.

In her insightful interview, Lauri Reishus offers valuable guidance for individuals seeking to shape their career journey. She emphasizes the concept of natural leadership, which involves actively seeking opportunities to understand the business's current objectives and future aspirations.

Artur shares the remarkable growth of TUI Blue Hotels & Resorts and factors contributing to his successful career. We discuss his approach to challenges and lessons from failures. He offers advice on networking and how he chooses leaders in a rapidly changing landscape. Artur also provides his advice on self-empowerment.

Agnelo has had a very diverse leadership experiences across many different types of hospitality companies and managing, differentiating and building very successful hotels and resorts. Agnelo’s superpower is driven through his leadership skills of listening to others and driving his own personal relevance in bringing value to every business he leads.

Stacy shares why saying yes is important but saying no can be equally important. She talks about the importance of her support system and how she overcomes obstacles. Stacy discusses her approach to public speaking and why attending conferences is a must for everyone.

Mercedes shares how she became her own best hero and advocate and how she overcomes self doubts. She talks about her experiences with public speaking and how impactful her volunteerism has been on her growth. Mercedes also shares the challenges and rewards her living and working across many cultures have provided.

Dave Hilfman, a distinguished leader in the travel industry, attributes his impressive career achievements to the invaluable guidance of numerous mentors who laid the groundwork for his sales leadership skills through a disciplined approach to sales. Additionally, Dave places great emphasis on the art of attentive listening, recognizing its importance in nurturing strong relationships that drive business success.

From his rapid rise through the ranks of intermediary companies to his current role as NYU Associate Professor & Director, NYU Tisch Center of Hospitality HIU HUB Incubator Program Richie Karaburun has always remained curious, open to learning from others and a strong believer in “things happen for a good reason”.

Sarah shares the profound impact mentors have had on her journey and how that led to her becoming employee #1 of a new hotel brand, emphasizing that taking risks is the path to great rewards. She discusses why you should say yes to public speaking even if it makes you uncomfortable. Sarah talks about strategies for overcoming self doubt and being intentional about finding work life harmony.

Mr. Ho Kwon Ping (KP) shares his fascinating career journey starting as a journalist and eventually transitioning to the hotel industry. We discuss the inspiration behind his innovative concepts from the pool villa three decades ago to the recently launched Banyan Tree Escape that is devoid of walls and windows. He shares how he fosters a culture of innovation and continuous improvement. KP serves on the Board of Standard Chartered Bank, Diageo and Singapore Airlines as well as the Chairman of several other organizations. We discuss how he navigates complex dynamics and coalesces diverse opinions. He also offers thoughts on overcoming setbacks, effective communications, and self-empowerment.

Mary Li is a visionary entrepreneur and icon in the airline industry. In this interview, she shares her career journey and important lessons in entrepreneurship. She offers advice on leadership, taking risks, and overcoming setbacks. We discuss shifting the mindset from competition to collaboration and how she overcomes the "Imposter Syndrome." Mary also shares tips on self-care and the need to be honest in accepting ourselves.

Janine shares her journey from English major to first time CEO. She discusses developing new skills and how she effectively uses LinkedIn. Janine talks about how the strength of the human spirit and overcoming life's toughest challenges motivate her every day. And you must hear the inspiring story of how Janine and her team serve the community.

Katherine shares highlights and lessons from her impressive career journey and comments on her approach to challenges. We discuss tips on networking, taking risks and achieving work life harmony. She offers thoughts on finding mentors and advocates, and overcoming the "Imposter Syndrome". You wouldn't want to miss the advice Hilton CEO Chris Nassetta shared with her when she was CEO at AHLA.

Ted shares why leaving bosses who didn’t support him advanced his career, and he discusses ontology, a program of self-discovery, which helps him to better understand others and reduce drama in the workplace. He also describes how to develop mentors and the importance of considering the quality of mentorship one is receiving. Ted talks about why he considers imposter syndrome a positive attribute, and the reason public speaking is critical for any executive.

Erinn shares how involvement in an association taught her about true leadership and the importance of increasing listening skills and developing patience. She also explains why learning her bosses’ priorities and preferred ways of working, early on in a job, helps advance her career – and that it’s more important to be effective than to be right. Erinn explains how creating her own platform gave her the ability to be seen and perceived differently – and confidently advocate for herself.

Nina explains why women leaders shouldn’t be defined by the traits that define male leaders, and how she motivates herself to attend networking events. She shares the goals she set early on to improve her public speaking skills as well as the beauty of networks for collecting different perspectives and helping you make decisions. She describes how she overcomes negative thoughts, and the value of advocating for oneself and being humble enough to ask for help, which provides opportunities to learn.

Harry shares how concert and event production experience led to founding The Lodging Conference. He discusses evaluating risk and how overcoming each challenge prepares him for the next challenge. Harry talks about public speaking, skill development, and continuous learning and the importance of each for career growth. And Harry shares why he'd tell his younger self to "chill out."

Noreen shares how she intentionally created her path to leadership through continuous learning, taking risks, and developing trusted relationships. She talks about advocating for yourself and overcoming self-doubt. She discusses how her involvement in non-profits further develops her leadership and how marathon training shares many common traits she uses as a business leader.

Tim Hentchel always wanted to be an entrepreneur and worked his way into the hotel and restaurant business starting as a dishwasher and doing every job in a hotel starting at the age of fourteen. He found his way to Cornell Hotel School and took a minor in computer science. After graduation he wanted to focus on the travel tech part of the hotel business and formed a partnership with John Prince and together they bootstrapped Hotelplanner into a powerful hotel tech solution for group business. Known for supporting customers through listening and learning, Tim’s personal mantra is “be an expert and act like one”. The technology business is continually evolving and that requires innovation to remain relevant while maintaining a humble mindset.

His early career was influenced by several mergers and acquisitions that had him quickly gain experience in the travel industry. He was fortunate to encounter many champions and mentors who crossed his path and helped him advance. He outlines the value that the M&A environment provided to him in understanding value creation through strategic fit and having a strong implementation plan but to also be agile in evolving your plan to be responsive to the market. Bob is a believer in the value of diverse talent and the richness of entertaining different viewpoints, as they result in better outcomes. The value of listening to others and challenging yourself to be open to new experiences and viewpoints has been a key to his success.

Influenced at an early age by his experience at the family annual vacation spot in the Poconos Lou knew he wanted to be part of the travel and hospitality industry. Taking a different path than his peers he chose to enroll in a hospitality school at the local community college and worked at the local Holiday Inn. His early experience set him up to be on the ground floor of the development and growth of Booking.com in North America. Always willing to take on a challenge and embrace the chaos that comes with building something from nothing, he was able to successfully grow in his role and become a very influential business leader. He learned the importance of carefully listening and ensuring he fully understood the intended messages he and others were communicating to truly bridge understanding.

Matt discusses the leadership lessons he learned through youth sports and fraternity involvement as a precursor to his executive roles. He shares the role mentors and champions have played on his path and his strategy for building genuine relationships. Matt also talks about public speaking as an important element in your leadership toolbox.

Michelle Woodley’s career journey to President of Preferred Travel, has been guided by her passion for hospitality and believing in being true to herself and her beliefs. Her experience as a trainer who travelled the world in her early career help cement her belief in being inclusive and being aware of the unique requirements of what motivates individuals and the impact each unique culture has on individuals and how business is conducted.

Patricia believes it is important that you know yourself, your values, and beliefs so that you can always be your authentic self. . A career driven by a meaningful mission, purpose and values has a strong foundation. To advance in any career path you must always be open to honest advice and take an interest in the people around you and be mindful of the impact of cultural differences.

Carla shares the turning point in her career, and how her champions have encouraged her to take calculated risks. She explains what she learned in the course of two company mergers, how she prepares for speaking roles - and what it takes to truly improve one’s public speaking skills. Carla discusses how her personal board of directors helped her see the career path she should be taking, and she describes what she looks for her in her leaders and in the people she champions.

DeShaun shares the story behind a role that inspired her to taken on every challenge that provides an opportunity to grow and hone a new skill. She also shares how she builds high-performing teams and offers tips for managing diverse teams. DeShaun delves into two inspiring initiatives that Hilton recently implemented and describes how she and her father published The Book of Daddyisms, which is filled with inspiring career and life advice from DeShaun’s father.

Ernest discusses how Asians’ upbringing may teach them values that make it harder to break through the Bamboo Ceiling and attain senior leadership roles, why growth is messy, and the most common trait amongst senior executives. Ernest also shares how his parents instilled in him a high level of curiosity and inquisitiveness that have helped him develop a mental model for tackling new challenges and enabled him to move from Chief Growth Officer to Chief Commercial Officer.

Alex shares how living internationally shaped her leadership, the importance of advocating for ourselves, and how she developed new skills for success in her latest role. She discusses being humble and authentic and why it is important we commit to our wellness and life balance. Alex discusses strategies for effective public speaking and having a support system with diverse perspectives.

Award winning journalist Raini Hamdi shares her career journey and factors that contributed to her success. We discuss networking, risk taking, and how she found strength and resilience to overcome setbacks. She reflects on her interviews with industry leaders and shares her thoughts on important leadership traits, strategic agility and turning crises into opportunities. Raini also offers thoughts on self-empowerment.

Alex shares how living internationally shaped her leadership, the importance of advocating for ourselves, and how she developed new skills for success in her latest role. She discusses being humble and authentic and why it is critical we commit to our wellness. Alex discusses strategies for effective public speaking and having a support system with diverse perspectives.

Raj shares his path from delivery person to hotel brand president. He discusses the incredible support systems he relies upon and how being his authentic self helps him build relationships, speak in public, and lead his teams. He talks about how important self care is in leadership, his personal brand, and his advice to his younger self.

Ryan shares how he overcomes negative self talk and how the way he evaluates risk has changed. He discusses how he identifies talent, builds a great team, and then relies upon their collaboration in leading. Ryan talks about his approach to public speaking and why he wishes his 21-year old self knew not to sweat the small stuff.

Nimesh talks about taking a risk moving from a law firm to in-house and how learning different aspects of the business led to his current role as GC. He discusses developing new skills to lead a team for the first time and how mentors shaped his development. Nimesh talks about work life balance, owning it, and being your authentic self.

An attorney by training, Noah shares how advocating for himself led him to several important Development roles at Marriott. He explains how taking on challenges created visibility and opportunity, while also sharpening his skillsets and abilities, which were ultimately transferable to different roles. Noah also describes how his intellectual curiosity and competitive drive motivate him through the discomfort of dealing with the risks and challenges he encounters. He explains how he found his mentors and champions and how developing a couple deeper relationships can have a real influence.

Alexi discusses why he thinks the hospitality industry has less diversity at the leadership levels and the importance of conference attendance. He shares his strategies for assessing risks and overcoming obstacles. Alexi talks about work life balance, how saying yes often impacts him positively yet also presents challenges for him, and what he would tell his anthropology-major self today.

Tony shares his career journey ascending to his current role leading Marriott and his learnings along the way. We discuss the leadership role Marriott has played in ESG and DEI efforts in the industry and how that helps Marriott. He shares mentoring advice he received from Bill Marriott and Arne Sorenson, and also offers lessons in leadership, work life balance and strategic agility. He also shares advice for self empowerment.

Our country's diversity is a strength. Diversity stimulates creativity and ushers in innovation. As we celebrate API Heritage Month, we give thanks to generations of Asian Americans, Native Hawaiians and Pacific Islanders who have greatly contributed to our country and enriched its culture, society and history.

Anthony discusses his path from military service to media personality with a passion for hotel turnarounds. He shares how he lives with gratitude and how he overcame paralyzing stagefright to become one of the industry's most recognizable public speakers. Anthony talks about his view on work-life balance and what’s behind his advice that "slow is fast" and "be kind to yourself."

Alison shares the importance of mentoring others, including people from a different demographic – not just because mentors benefit and learn from their mentees, but also because hiring leaders are requesting this. She also discusses how to cultivate a network – and where the magic is. Alison talks about recent trends in recruiting, what makes candidates stand out . . . and what makes hiring leaders stand out, plus the one area of personal development candidates are not focusing on enough.

Suzanne outlines her journey from part-time public broadcaster to CEO of GBTA with stops in
Hawaii and Connecticut and her progressive experience in several tech companies that helped
her develop skills and approaches that have made her a successful executive in the travel
industry. How being aware of the trends in the industry and the workplace in general gives you
the opportunity to plan for new career opportunities.

She also outlines the importance of having a supportive family and spouse to her career
advancement. She highlights the importance of following your passion, but also of being aware
of your limitations; the experience of Covid has shown there is a need to moderate your
commitments so that you can show up as your whole self to the workplace.

Rosanna Maietta shares her path from reporter to hospitality industry executive. She also discusses the work of the AHLA Foundation, which she leads, and its DEI vision, “to build an industry as diverse as the guests we serve.” Rosanna also shares the lessons she’s learned along the way, including the importance of public speaking skills, advocating for yourself while also finding champions to advocate for you, and how and why you should continue to focus on your personal and professional growth.

H World Group Ltd. Is the 7th largest hotel group in the world with over 8,200 hotels in 17 countries, and is listed on NASDAQ. Miss Liu has been the architect of the group's transformation from a traditional hotel company to also being a leader in hospitality technology. In our interview, Ms. Liu shares her thoughts on formal education, how she broke into a field traditionally dominated by men, and her approach to challenges. She also provides advice on coaching and mentoring, networking and finding passion.

Nelson details his distinct career journey from Payne Weber as an investment banker, Viacom and other media companies and how that has led him to his current career in the travel industry. During that career journey he shares the impact mentors had on his career and how a few hours with Quincy Jones had a profound impact on how he viewed his approach to mastering a career. He relates his own journey and how he has grown to appreciate the value and importance of understanding and valuing the people you work with and the customers you serve; the importance of authenticity and agility in leadership and how critical having and communicating a clear vision and values are to both personal and team success.

Rob shares his career journey and offers learnings on how he overcame setbacks and challenges. We discuss the current inequity and lack of inclusion and diversity in our industry and how individuals can empower themselves to achieve their aspirations. Rob also offers advice on networking, finding mentors and advocates, and how he developed talent.

Rupesh shares his journey and his secret to his tremendous success on social media. We discuss how his parents as immigrants have shaped him and the evolution in thinking from generation to generation. Rupesh also offers advice on dealing with setbacks and challenges, building networks and finding inspiration and passion.

Nic offers a solution for the industry's labor crisis. He discusses his approach to challenges and difficulties. In addition, he shares how he adapts as a foreigner to fit in and lessons from working in complex and political situations in his career. He ends with some advice for aspiring individuals.

Sylvia Douglin, Founder, Refined Training & Consulting, shares insights gained in her 20 years as a trainer, including what personal branding entails and why it’s important. She also offers practical tips on how to ask for advice, how to speak up and share your ideas in a way that gets heard, and why learning how to write for business can further your career. Sylvia explains the difference between a mentor and an advocate, how to select a mentor or advocate, how to develop those relationships, and discusses the significant differences in what diversity encompasses today.

Clara shares how she took a risk by leaving her corporate job to start her own business, eventually bringing $5 million of new event business to San Diego within 3 years, the challenges she had to overcome and the advice her mentors have offered her along the way. She also discusses how she built her network and launched the Women in Tourism & Hospitality Conference to celebrate the achievements of women.

Craig shares his career journey and his learnings. He offers advice on embracing diversity and creating alignment based on his experience working in multiple countries. We discuss strategic agility and finding inspiration for innovation. He shares the best advice he has received and we discuss work life balance. He offers parting advice on personal empowerment.

Dr. Jeffrey O epitomizes the incredible career path which the hospitality industry provides - from front desk agent to CEO. He shares why he felt he had a knack for leadership early on and how overcoming his hesitancy to delegate has been a main focus of his leadership development. He talks about why giving back is so fundamental to his mission, why diversity matters, and the importance of mentorship. And, he makes an exclusive offer to listeners of DEI Advisors for access to complimentary public speaking resources.

Jeff Higley discusses how he discovered his aptitude for leadership at a young age and how a combination of both being his genuine self and knowing his stuff weaves through many of his leadership styles and successes. He shares how he tackles risks and how he works hard to develop skills needed for leadership which don't come as naturally to him. He also talks about his advice to his younger self and how loving what he does helps him manage work/life balance.

Cindy shares how she became an entrepreneur, founding three hospitality companies focused on data analytics and co-authoring over 10 industry books on topics related to the digital space and data analytics. She discusses how advocates propelled her career forward, how she chooses the people who are part of her support system, and her approach to advocating for herself. Cindy also advises people to determine what their strengths are and play to them, and the importance of a development plan.

Glenn shares his path from celebrity journalist to one of the industry's most recognizable faces as podcast host and public speaker. He discusses how he builds relationships in an authentic way, why and how he overcame his fear of public speaking to make it his career, and how his daily podcast keeps him up to date on the industry. Glenn also shares how he's built his personal brand, why he'd tell his younger self to stop worrying, and how he pivoted during the pandemic to forge a new path.

Jagruti Panwala shares her journey from her childhood in India to the first Chairwoman in AAHOA’s then 30-year history. Jagruti also shares how she manages two careers and her family life, her reliance on her personal and professional support systems, her passion for the hospitality industry, and why she’s so involved with hospitality industry organizations. She also discusses how she overcomes negativity, builds her relationships and network through connecting with people, and how her desire for furthering her education and growth helps her achieve her goals.

Jon shares his career journey and key success factors. He discusses leadership habits, the "Imposter Syndrome" and risk taking. He offer thoughts on improving diversity and inclusion in our industry. He offers his advice on approach to challenges, overcoming setbacks and networking. You won't want to miss his advice on self empowerment.

Tiffany shares why not getting an opportunity she once sought turned out to be the best thing that happened in her career. She discusses why it’s important to fail at things and the gifts of imposter syndrome. Tiffany explains how her mother’s career provided her with a vision for her own life, and how she came to be called The Velvet Hammer. She also describes the dynamics of a really good team.

Heather shares her fascinating career journey that began in Japan and led to her co-founding and leading a hospitality investment firm. She shares how skydiving as a senior in college helped reset her sense of risk and a time when she successfully advocated for herself. She explains why self doubt can be a good thing and her strategy for networking, and how her win-win approach to negotiations has helped her win deals.

Stephanie Ricca shares her unusual path from biology major to trade journalist. She discusses her own public speaking journey and how she coaches others to succeed in this area. Stephanie talks about building relationships, learning from her network of industry peers, and what resources she relies on to stay on top of trends. She also shares what she'd tell that 21-year old biology major self about how things turned out.

Mary Beth Cutshall shares her path from hotel real estate and operations to founding her own firm, Amara Capital, a real estate DE&I investment platform for women and minority investors to gain access into hospitality. Mary Beth also discusses the lessons she’s learned along the way, including, among others, the importance of taking risks, why women should set dreams and execute upon them, and why she’d tell her younger self to listen to and trust her own voice. And don’t miss hearing which is the one book Mary Beth suggests all women read today.

Brian King, President - Marriott International Caribbean and Latin America (CALA) thinks a great leader has more impact when leading from a position of influencing rather than authority. This is achieved by following the practice of listening and observing how others carry out their positions—from the front desk to finance: always being open to asking questions and learning from the experts. Listening and observing allows you to have a better understanding of the small and large things that impact your organization and allows for better decision making.

Anu discusses how she found her path into hospitality through management consulting and how she was inspired by leadership dedication and corporate culture in making that career decision. She shares how important her support system is for her and the strategies she's implemented for overcoming negative thoughts. Anu also talks about the important step we should all take before advocating for our next position and how she manages to take care of herself while also taking care of her career and her family.

Peggy shares how she overcame adversity to become the first women elected to PKF Consulting’s partnership as well as the surprising (for some!) P.I.E. elements for success and advice for introverts. She also shares the story of how Castell Project, the nonprofit she founded to advance women in hospitality leadership, got started - and what’s next to continue helping women advance in hospitality leadership.

Chip has an incredibly broad network, but more than that, he’s been described as a Social Alchemist, someone who can engage his network in a way that’s transformative for them. He shares how he developed this talent and talks about the importance of curiosity and a growth mindset. He offers specific advice for taking risks and his tips for tackling self-doubt. Chip describes Process Knowledge, and how companies have a great opportunity to tap into this valuable resource.

Melissa Maher, who has spent over three decades in the hospitality industry, including serving as Chief Marketing Officer and Chief Inclusion Officer for Fortune 500 Expedia Group, shares her personal journey to leadership and lessons she’s learned along the way. Melissa discusses the importance of asking for what you want, seeking out new challenges to advance your career, and staying positive and asking for help to overcome challenges. She also shares her tips for networking, maintaining a trustworthy support system, and developing a personal brand.

Dr. Chon, Dean and Chair Professor of the School of Hotel and Tourism Management at Hong Kong Polytechnic University, shares his career journey ascending to his current role and how he transformed the School of Hotel and Tourism Management at Hong Kong Polytechnic University. We discuss innovation, networking and dumping "head trash". Dr. Chon shares his thoughts on the most important qualities of a leader, and the habits that can help us become more effective. He also offers advice on mentorship and self-empowerment.

Abby discusses how authenticity and kindness together are where real power comes from. She talks about how she was able to reopen the resort and quickly fill almost every open position by first establishing the key characteristics and values for certain roles and ensuring they had an inclusive list of qualified candidates. When leading diverse teams, Abby advises leaders to start by building trust, which encourages interesting conversations and allows teams to embrace healthy conflict.

As the first woman to lead PYR’s hospitality design practice in Chicago, Amy shares her journey, which began as a first-generation college student, and how leaning into discomfort and saying yes to opportunities has propelled her career. She shares how her network helps her to solve issues and explains how different mentors can come in and out of your life. Amy also provides insights on managing diverse teams and creating an inclusive culture, and why vulnerability can be an asset.

Based on Dr. Russen’s recent research on DEI in the hospitality industry, these distinguished professors from hospitality programs discuss the importance of first creating an inclusive culture, so diverse hires can add value and thrive in their new companies. They also discuss the need for individuals to establish a supportive network and become allies for others, and they encourage managers and leaders to remind themselves of the value of inclusion, because it is harder to run a diverse team - and to talk to their people.

Ashli discusses having a plan for your career and how to find your voice and advocate for yourself. As the inaugural Executive Director of the Marriott-Sorenson Center for Hospitality Leadership at Howard University, she explains one of the reasons black enrollment in hospitality programs has been low, and what her future plans are for Howard’s hospitality program. She also encourages women and minorities not to delay, but to “just get to it” as there is “Power in Now.” Her final advice is a challenge to young people: whatever it is you want to pursue . . . 10X it!

Fran shares her journey in hospitality including the launch of TIEWN and BLLA, both now very impactful industry organizations. She talks about the critical importance of public speaking skills, having a positive mindset to accomplish anything you set your mind to, and relying on the right people around you. Fran also discusses overcoming obstacles and taking risks and why you should always bring forward the experiences you've had.

Krissy shares her journey into hospitality, culminating in the c-suite as well as public company board seats. She talks about how to start and then grow the critical skill of public speaking and how she tackles taking risks. Krissy also discusses how she balances her career and her family and other aspects of her life, the role mentors and champions have played in her life and why she takes such pride in serving in those capacities for others, and why you should always do what you love.

Juliette Boone is the managing director and co-founder of an executive recruiting firm. In this episode, Juliette shares her advice for those looking to advance their careers. She also gives pointers for drafting a resume, the importance of LinkedIn, and how other social media channels may play a role in hiring decisions. Juliette also talks about interview preparation strategies and her advice to candidates and hiring managers in the hospitality industry.

Julienne shares her personal journey to the c-suite, with initial stops in the tech world and construction and real estate, then landing in the hospitality industry. She discusses how pros and cons lists help her evaluate and tackle risks, the time she empowered herself by improving her public speaking skills, and the impact that mentors and champions have had on her career. She offers tips on relationship building, the importance of attending conferences, and where to find resources to continue your personal growth. Finally, Julienne shares the 5 non-negotiable self-care strategies she honors every day.

Terri shares her path to leadership and the role her family played in developing her character and career journey. She talks about the importance of leading with kindness first, her strategies for developing relationships and support systems, and how her courage helped her lead during the pandemic. Terri also shares how she can be impacted by her own negative self-talk and what she does to try to overcome that narrative to help her thrive in any situation she encounters.

Dr. Rach shares highlights of her Amazon Best Seller "Managing The Book on You" including the need to communicate who we have become, advocating for self, correcting first impressions, embracing our uniqueness, jumping to conclusions, the contagion of mediocrity, fear of failing, finding inspiration, and shifting from the public us to the private us. Dr. Rach also comments on Carol Burnett's quote - "Only I can change my life. No one can do it for me."

Sloan became CEO at the age of 38. In this interview, he talks about factors contributing to his success and his advice to his younger self. Sloan also discusses leading with empathy and his personal brand statement. He ends with some advice to aspiring women and minorities.

Pat shares his background and the contributing factors to his success at Choice Hotels International. He talks about his approach to challenges and advice to his younger self. Pat also touches on the inequity he sees with the lack of women and minorities in executive leadership positions and his advice to them to achieve their career aspirations.

In this episode, we discuss how Kevin’s intellectual curiosity and efforts to develop skills that made him valuable to his companies helped advance his career. He shares the stories of why he left Host, just as Chris Nassetta was becoming an important mentor to him, and how they reconnected when Chris joined Hilton. Kevin describes how he approaches and embraces challenges. He explains how seeking a mentor requires making an effort, the importance of finding a mentor that “clicks” with you, and the need to be a good mentee.

Dorraine talks about her unexpected path into the hotel industry, why it's so important for women to advocate for themselves, and how she overcomes obstacles when faced with challenges. She also discusses how she builds relationships and continues to learn and grow and why it's so important for her to be a mentor and champion for the next generation of women in hospitality. Dorraine also encourages everyone to ask for help when you need it and why she wishes she had had that advice earlier in her career.

Malaika shares how learning a lesson the “hard way” taught her to get support, buy in and alignment across the organization on her future projects, and how her mentors helped her understand the bigger picture at critical points in her career. She discusses the importance of figuring out what you want to do early on and setting goals for yourself beyond annual goals. She offers tips for creating an inclusive workplace and highlights the Hyatt DEI initiatives that are having the most significant impact.

Renie talks about her Amazon Best Seller "Head Trash" and how we can dump those ugly voices that inhibit us from realizing out potential. Learn how to use shift questions to become constructive and productive. Renie talks about being aware of the big lies we tell ourselves and how we can develop the proper mindset to complement our skill set and process set. Hear how Renie's work as executive coach has helped others realize their true potential.

In this episode, Amazon best seller author Renie Cavallari discusses lessons learned as she grew her company over the past 26 years, strategies to dump the ugly voices that suck our energy and cause stress, how she survived the pandemic through clarity in her plans, how to work with people with "big lies" and how she helped her clients overcome their struggles and challenges as an executive coach.

Ted is the CEO of DerbySoft, a leading hospitality technology company that provides distribution connectivity, marketing campaign management and content management services in 197 countries. In this interview, Ted shares his vision of a connected world, his endeavors to help employees tie their daily work to company strategies, and how he builds inclusion and coalesces diversity in language, culture and business practices across the many different countries in which he operates. Finally, he offers advice to anyone who aspires to become a CEO.

0:06 / 45:11

•
Introduction

Ted Zhang, CEO, DerbySoft, Interviewed by David Kong

DEI Advisors725 subscribers

Subscribed

5

Share

Download

2,873 views Streamed live on Nov 22, 2022

Ted is the CEO of DerbySoft, a leading hospitality technology company that provides distribution connectivity, marketing campaign management and content management services in 197 countries. In this interview, Ted shares his vision of a connected world, his endeavors to help employees tie their daily work to company strategies, and how he builds inclusion and coalesces diversity in language, culture and business practices across the many different countries in which he operates. Finally, he offers advice to anyone who aspires to become a CEO.

0:06 / 45:11

•
Introduction

Ted Zhang, CEO, DerbySoft, Interviewed by David Kong

DEI Advisors725 subscribers

Subscribed

5

Share

Download

2,873 views Streamed live on Nov 22, 2022

Ted is the CEO of DerbySoft, a leading hospitality technology company that provides distribution connectivity, marketing campaign management and content management services in 197 countries. In this interview, Ted shares his vision of a connected world, his endeavors to help employees tie their daily work to company strategies, and how he builds inclusion and coalesces diversity in language, culture and business practices across the many different countries in which he operates. Finally, he offers advice to anyone who aspires to become a CEO.

Greg shares why technical skills only get you so far, and the actions needed to think at a different level to make yourself more valuable. He explains the right and wrong way to approach a potential mentor and the two key reasons people choose to follow leaders. He shares the difference between being a Rock Star and an All Star, plus why you don’t want to work at a place where you’re the smartest person there.

John shares the factors that have helped him be successful, which include being a good communicator both verbally and in writing, raising his hand to help, and being willing to try new things. He also discusses how, early in his career, he learned from the successful people around him to approach problem solving by asking positive questions. In building his network, John believes developing a track record of being honest with the people you do business with, in terms of what you're going to deliver, really speaks volumes.

Tori talks about how the combination of being kind and compelling can take you far. She also shares her strategies for developing relationships with decision-makers on both sides of an issue, which of her character traits she relied upon in helping her lead through the pandemic, and which public speaking opportunities she thrives in as well as how she prepares for them. Tori also discusses how she overcomes self doubt and what she'd tell her younger self (and whether she's actually following her own advice now).

DEI Advisors and Marriott International host this special edition in celebration of International Women's Day. Rachel Humphrey and Marriott's Chief Franchise Officer, Karen Finberg, discuss their paths to leadership and how the lessons they've learned along the way have influenced their leadership styles and personal growth over time, They talk about common themes among leaders interviewed by DEI Advisors and share their own strategies for overcoming challenges, wellness, relationship building, support systems, their personal mantras, and more.

Suzanne shares why and how she started the 2nd HVS office in the mid-80s, a time when it was rare for women to own businesses. She discusses how she handles contentious situations and how she has evolved her leadership style to match the person she’s working with. Suzanne also shares advice on how to advocate for yourself, why building and sustaining [business] relationships should be a priority, and the importance of finding balance in your life – because life goes quickly, but it’s also a marathon.

Kevin discusses his transition from his long-time corporate career to association executive, how he identifies talent and builds teams around him, and the progress the hospitality industry is making towards becoming more diverse at all levels. He shares his insights on everything from leading during the pandemic to his strategies for trying to find his balance in his personal and professional lives. He also discusses the role of mentors and champions and ways to keep growing your skillset to best position yourself for career advancement.

Lynette shares how advocating for herself followed by her persistence led to her career in hospitality and the CEO role she holds today. She discusses mentors and champions who have and continue to provide her support and how she approaches public speaking. Lynette talks about overcoming obstacles and how organizational skills and designated time off help her manage to find work life balance. Lastly, Lynette shares some final advice and it's the same advice she gives her sons!

Dr. Donte Vaughn shares how his company helps clients develop mechanisms to influence how leaders engage, interact, and make decisions, to realize their full potential. He explains the importance of treating DEIB as a fundamental business strategy, rather than an initiative, in order to be impactful and sustainable, and why he doesn’t believe in quotas. Finally, Donte describes 4 actions leaders can take to create a more inclusive workplace and the 3 key pillars women and underrepresented groups can implement to better prepare themselves for career advancement.

Tom shares his path to becoming COO and EVP of RLJ and Chair of the AHLA Foundation Board of Trustees and how his passion for and involvement with the Foundation has helped develop him as a leader. He discusses the lessons he's learned from his mentors and how he relies on peer to peer learning in continuing to grow as an executive. Tom also offers his strategy for tackling risks and overcoming challenges and how it impacts his development of future leaders.

Clayton Reid, Chairman of MMGY, speaks about the importance of being intentional in your career choices and being committed to the long-term success of goals and finding people who share your commitment level. He speaks to the importance of sacrifice and acknowledges the challenges that puts on work-life balance. He shares his personal and his company’s willingness to challenge conventional thinking and the importance of trusting your instincts and not letting perfection get in the way of progress. He encourages individuals to own their position and express their point of view with confidence. He expresses optimism for the travel industry and encourages everyone to reexamine their biases and take a fresh look before making decisions.

Paul discusses his journey from newspaper boy to general counsel of Wyndham with stops in Germany and a large New York City firm along the way. He shares the leadership lessons he learned from living abroad, from his wife and two children, and from one of his mentors who told him you cannot lead others if you don't lead yourself. Paul talks about servant leadership and how he continues to grow and develop personally and professionally and what advice he'd give to his 21-year old self.

Anna shares how her career in trade associations and non-profits has shaped her leadership style and how relationship building became her superpower along the way. She discusses skill development, public speaking, and identifying whether advocating for yourself is safe and if so, how to go about doing it. Anna also talks about her view of each individual as a whole person, rethinking the idea of work-life balance or self-care as separate from career. Lastly, Anna discusses what needs to happen to see more diversity in hospitality industry leadership and how today's leaders can change their mindsets.

Chip shares his career path from dishwasher to chief development officer, showcasing an entire career in the service industry. He discusses the importance of knowing your values and how he chooses making decisions which are right versus ones which are easy. Chip also talks about the importance of relationships, how he's managed a demanding career on the road while also prioritizing time with his family, and why he believes it can be more effective to make your strengths stronger than to focus too much on your weaknesses.

Mit shares how he led Noble Investment to spectacular success and how he prevailed over challenges, setbacks and disappointments. He offers advice on coaching and mentoring and how he built an admirable culture at Noble. We discuss challenges that women and other underrepresented groups face and Mit offers advice on finding mentors, champions and advocates as well as networking. He also offers thoughts on finding passion and drive.

Tracy shares how she became one of the hotel industry’s first African American female owners, and how she built a network that includes the industry’s top CEOs, just 6 years after moving from healthcare into hospitality. She shares the inspiration behind the She Has a Deal pitch competition, a non-profit she founded that encourages and teaches women how to become hotel owners. She also discusses some of the challenges that women and minorities face in accessing capital to become hotel owners.

Mitch Patel shares his personal journey to leadership and the many lessons he’s learned along the way. Mitch discusses the impact his parents, both immigrants to the US, have had on his life and how he has evolved into the parent and spouse he is today, all the while growing his hotel business. He discusses the critical importance of having a personal brand, how that has impacted his ability to build deep relationships in the hospitality industry, and how those two combined to help him lead through the pandemic. Mitch also shares how Vision Hospitality Group has developed and lives daily its world class reputation for the best corporate culture.

Paul discusses his journey from newspaper boy to general counsel of Wyndham with stops in Germany and a large New York City firm along the way. He shares the leadership lessons he learned from living abroad, from his wife and two children, and from one of his mentors who told him you cannot lead others if you don't lead yourself. Paul talks about servant leadership and how he continues to grow and develop personally and professionally and what advice he'd give to his 21-year old self. Read Bio

Emily shares her journey from her roles in public relations to the Founder of Hertelier, an online news platform inspiring women working in the hotel industry. She discusses the important lessons she has learned from being an entrepreneur, but also from overcoming challenges and setbacks (there are no such things as failures) and how taking risks has taken her career to heights she never imagined. Emily talks about self-care and how she continues to learn (it involves reading lots of books).

Alison is a risk taker who believes you should be part of the solution and seek to uplift people in your daily life. Alison is a true globalist and has lived in many countries and has always sought the opportunity to learn and embrace the culture of the community where she was living. Being optimistic is a big part of being a risk taker and she explains how she put her trust in those who could see her potential. Alison is a role model and trailblazer for many in our industry and has demonstrated consistently how leading with heart is truly the way that successful leaders build remarkable teams and dedicated followers.

Peter talks about how he discovered his passion for the hotel industry at an early age and how that passion has powered his success. He identifies the important factors of success and the lessons he learnt from his father in keeping the focus on driving business outcomes. For Peter A+B= C , is a simple formula for success. He took to heart his belief in treating every person with compassion and strives to enrich the communities he touches. He expands on how his belief in seeking solutions that are out of the box has led to some of the greatest successes in his career.

Monika is the Global CIO of Mandarin Oriental. In this interview, she shares her career journey in a field traditionally dominated by men. She reveals her learnings from setbacks and her approach to challenges. We also have frank discussions as to why women and other underrepresented groups continue to face difficulties in landing executive leadership positions, and her advice on finding champions and on networking. She offers her perspectives on finding passion and her advice to her younger self.

Talene shares her path to leadership and why her lateral moves were not only necessary but also had the greatest impact on her trajectory, as well as how she adapts to leading a team she previously served alongside. Talene also discusses how important it is to be uncomfortable, how she tackles risks and challenges, and why being able to laugh has helped her manage the stresses of career and home. Talene further shares the importance of public speaking skills and why the hospitality industry is the ideal industry to find mentors, advocates, and champions.

Harry shares the pivotal moments of his career journey that led to his success. He talks frankly about the disappointments and setbacks in his career and the lessons learned. We discuss the importance of risk taking, finding mentors/sponsors and networking. Harry reveals his secret in finding inspiration in disruptive thinking and his structured approach in corporate purpose and employee empowerment. He also shares his thoughts on "Finding your true north and navigate boldly."

Teague talks about his entry into the family business, his style of leadership, and how he builds and develops the talented team around him. He shares how taking a risk at the start of the pandemic has ultimately played a role in leading to the company's most successful year yet and how he overcomes challenges. He discusses his public speaking advice, prioritizing the life part of work life, and what advice he'd give to his younger self.

Marina shares her story from executive assistant to the GM of her first hotel to chief marketing officer of a global brand. She credits being comfortable getting uncomfortable, taking risks, having incredible mentors, and overcoming her fears with so many of her decisions along the way. She shares her mantra "work life choices" and talks about the large, broad support system she has built around her and how she best relies on them as needed. She discusses how she models advocating for yourself and giving others a safe space to advocate for themselves and then watch as it happens for others.

Lina shares her learnings from leading over 1000 people on their journey to Kailash, and her experience being a pioneer in women hotel ownership 20 some years ago. She discusses her passion in serving on the boards of AAHOA and LPS and the launch of HerOwnership program. Lina then offers lessons from the disappointments and setbacks in her career and some tips on networking. We also talk about overcoming the imposter syndrome and “head trash.” You wouldn’t want to miss Lina’s parting advice for aspiring women and other underrepresented groups.

In this interview, Mike reveals how venturing into unfamiliar territory helped him build a solid foundation, and his experience working with the Rowling family who acquired and transformed Omni Hotels & Resorts. We discuss the disappointments and setbacks in his career and the lessons he learned. Mike talks about his mentors and sponsors, and how embracing diversity, equity and inclusion has helped him and Aimbridge. Finally, Mike offers his advice to his younger self and advice on personal empowerment.

As the 2023 Chairperson of the American Hotel & Lodging Association, Leslie reflects on the key inflection points of her career journey holding senior positions at Goldman Sachs and GE. She comments on the importance of formal education being a graduate of Howard University and holding an MBA from Harvard. We discussed why our industry is lacking in women and minority representation in "C" suite positions and what should be done to improve it. Leslie also shares her experience and advice on taking risks, approaching challenges and prevailing over setbacks. Finally, Leslie offers her perspectives on work life harmony, her leadership style and the "imposter syndrome".

Lisa shares how she earned her reputation as a "serial connector of people" in building her own relationships and expanding the networks of others. She discusses how being an advocate for the industry with elected officials and engaging with industry trade associations has developed several of her leadership skills and also how she intentionally sought out to strengthen her public speaking skills. Finally, Lisa talks about her very personal approach to taking risks and her advice to her younger self which is also perhaps her only life's regret.

Davonne shares how she went from a front desk agent to being one of the youngest female hotel owners. She explains the elements she considered in building her unique personal brand. Davonne discusses how great female mentors and champions have helped her, and three major risks she took to get to where she is today. She also shares how being confident and authentic helps her advocate for herself, following the examples of other women she’s seen in the boardroom, who come prepared with the facts and are comfortable speaking up.

Having led numerous large hotel transactions and deal teams, Leslie shares his incredible career journey and his current venture, which started as a hobby that grew into a 35-hotel investment vehicle. He describes how, early in his career, he determined the one skill that would make him sought after, and how he intentionally honed that skill, to position himself for the best opportunities. As a highly-skilled negotiator, Leslie explains how he overcomes challenges in getting deals done, and the moment he decided to forever threw away all scripts and notes when giving speeches.

Determined to become a hotel owner from a young age, Kendra shares her career journey to hotel ownership and how her company, Elise Capital, empowers and educates women and other underrepresented groups to become hotel owners. She discusses taking risks and overcoming obstacles, why celebrating a “positive memento” on a daily basis helps banish negative thoughts, and the benefits of developing her personal board of advisors, who mentor and champion her.

Stacy shares her career journey and key factors that contributed to her success. She shares her approach to challenges, and also an example of rebounding from a major setback. We discuss networking, risk-taking and finding inspiration. We also talk about diversity, equity and inclusion in our industry, how we can overcome the "Imposter Syndrome" and "Head Trash". Finally, Stacy offers her advice to her younger self and to our audience.

Shruti discusses the importance of self-care and the approach which works for her. She shares tips on advocating for yourself and for overcoming obstacles and tackling risks, both of which she views as opportunities. Shruti also talks about the role of your support system, how she relies on hers, and what makes each one unique and important. Lastly, Shruti shares her advice for her younger self and where she finds happiness at this stage of her life and career.

In this episode, Geoff Ballotti, President and CEO, Wyndham Hotels & Resorts, shares his journey from dishwasher to CEO of one the largest hotel companies in the world. He reflects on the key inflection points, lessons learned and how he overcame disappointments and setbacks. Geoff also shares his experience leading Wyndham through the pandemic and how he found courage and grace in the face of unprecedented hardship. We discuss Wyndham's unwavering commitment to ESG and DEI and Geoff's advice on some of the barriers to women leadership. Finally, Geoff shares his thoughts on mentors and advocates, and the importance of taking risks.

In this interview, David tells his story as an immigrant, how he progressed up the ladder to become the CEO of one of the largest hotel companies in the world, and how he intends to use his time during retirement to help women and minority groups achieve their career aspirations. He reveals how he took risks, built networks and found champions to achieve his success. Finally, he offers advice he would give to his younger self and to the audience.

Seema shares how she took a hotel revenue management sales strategy and turned it next into a hotel brand career and now an entrepreneurial venture. She discusses her love of public speaking, prioritizing self care, and the important role seva (selfless service) plays in her life. Seema also talks about creating your personal brand and what advice she'd give her younger self, which is the same advice she currently imparts on her own children!

Dorothy Dowling is a much-admired and accomplished leader in the hospitality industry. In this episode, she shares her career journey and some of the key factors that contributed to her success. We discuss the lessons she learned along the way. She talks about her personal mantra and the advice that she has given as a mentor. Dorothy also shares her experience as a public company trustee, and how she approaches her work as an entrepreneur of her own life. She shares how she finds strength and resilience in the face of adversity. You wouldn't want to miss her advice to those who have higher career aspirations.

Chip Rogers shares his path from entrepreneur to senator to hospitality industry executive. He shares his strategies for managing his love of and commitments to his career and his family, how he identifies talent and builds great teams, and how he has formed deep relationships across the industry. Chip also discusses, among other great advice, which skills he relied on in leading through the pandemic, how he tackles challenges generally, and what lessons he learned from his parents which helped shape who he is as a leader today.

The first woman appointed President of a major hotel brand, Stephanie shares her spectacular career journey at Marriott International, and how surrounding herself with diverse teams has been one of the keys to her success. She describes what she looks for in potential leaders, and how humor can be useful in defusing difficult situations. She encourages women and underrepresented groups to advocate for themselves, to be authentic, and not to be so tough on themselves when things don’t go well.

Andrea shares how her commitment to service has led her to volunteering with industry associations and non-profits, which have also helped develop her leadership skills. She discusses how she tackles challenges, what characteristics she looks for in building her support system and when she leans into them for guidance, and how we can advocate for others and ourselves most effectively. Andrea also reveals her four preparation techniques which she uses to fine tune her public speaking skills.

Andrea shares how she handles those negative voices we all have in our heads and offers specific advice on creating inclusive workplaces. When dealing with a challenge, she describes how she thinks through the problem and comes up with a plan – and a back-up plan. She also explains how she’s successfully asked for a raise or promotion, and how she advocates for other women and underrepresented groups. Andrea also offers a unique approach to networking and how to follow up in a genuine way.

Lisa discusses how she pivoted from a planned career as a doctor to a fulfilling career as a hospitality industry executive. She shares how champions behind the scenes and a well-selected support system have helped her as she has progressed through her career and how she guides the next generation of leaders in a similar way. Lisa talks about how being present in whatever she is doing at the time helps her manage her day and how hope and optimism played a key role in her leadership during the pandemic. Lastly, she shares what she'd tell her younger self and why she encourages everyone to BYOC (bring your own chair) in an effort to advocate for yourself.

Justin discusses what he looks for in building a great team, how he evaluates and overcomes obstacles, and the importance of building relationships which then develop your network. He also shares how he strives to be present in both his career and with his family and why he'd tell his younger self to worry less about the future and maximize the present. Justin also talks about how his volunteerism with not-for-profit organizations and industry organizations has been invaluable for him and how he prepares for public speaking opportunities.

Allison shares the 4 questions that help her build teams, which has lead to happier, more productive team members. She explains why she avoids the jealousy, drama and comparisons that often swirl in corporate cultures, and how she handles negative thoughts. She also describes her technique for resolving a problematic issue (tip: ask the quiet person in the room), and the importance of developing your own, authentic style. Allison also explains how classic negotiation skills are key to advocating for yourself.

Elie shares the 6 attributes he looks for in leaders - one of them is joy! – and how mastering the skill of persuasion is essential to your career. He discusses the importance of successful companies being more intentional in having mentors seek out mentees, rather than leaving it to chance. On overcoming obstacles, Elie believes it’s important for teams to share the mindset that they can make things better, by identifying the issues, breaking them down into their core problems, and coming up with solutions.

In 5 years, Amanda rose to President of STR, the leading provider of data to the global hospitality industry; and she's been leading STR for the last decade. In this interview, she shares her journey to leadership, how her leadership style helped her guide STR during the early days of the pandemic, the advice she learned from her mentors, and why she seeks out people who will tell her the hard truths that she needs to hear.

In this episode, Mark shares his career journey and discusses Hyatt's purpose statement - "To care for people so they can be their best," and how it guides Hyatt's ESG and DEI initiatives. Mark gives details of Hyatt's focus on recruiting, retaining and promoting diverse talent. Mark shares his learnings from setbacks and disappoints and his general approach to challenges. Mark also offers advice for aspiring women and minorities.

In this interview, Lan shares her career journey and the importance of mentors and champions. We discuss the "Imposter Syndrome" and tips on overcoming that negativity. Lan reveals her learnings from setbacks and disappointments, and how she broke through a field traditionally dominated by men. She also offers advice to her younger self, and to students she meets at Castell @College.

In this interview, Rachel shares her career journey and how she transitioned from a trial lawyer to becoming SVP, COO and Interim CEO at AAHOA. She discusses the mentors and champions in her life and how she built a vast network. She offers advice on public speaking, approach to challenges and work life balance. You won't want to miss Rachel's personal mantra and advice to her younger self.

In this episode, Heather shares her career journey the past thirty some years ascending from her humble beginning to becoming CEO, and the lessons learned along the way. Heather also reveals findings of her research project to understand why women are opting out of leadership roles and how they can achieve their career aspirations. We discuss the importance of and tips on finding mentors, advocating for ourselves and networking.

In this episode, Keith Barr, the Global CEO of Intercontinental Hotel Group (IHG) shares IHG's 10 year "Journey to Tomorrow" plan and strategies in implementing ESG and DEI initiatives globally. Keith offers advice on finding mentors/advocates, and how to overcome challenges in one's career progression. We also discussed Keith's transition from Bristol Hotels and how he distinguished himself, the factors contributing to his success and how he approaches challenges, setbacks and disappointments.

In this episode, Gilda shares contributing factors to her success. She discusses the importance of building a network, and finding mentors and advocates. She also talks abut the required skills and qualities of great leaders. Managing a hectic job and the needs of a young child can be daunting. Gilda offers her advice for working moms. We also have a frank conversation about the lack of women and other underrepresented groups in executive leadership roles and what companies can do to improve the situation.

In this episode, Radhika shares recent trends and provides helpful tips to prepare for interviews. Radhika also offers advice to women and minorities with high career aspirations on building a network, finding champions/mentors, improving and broadening skill set, taking calculated risks and being positive.