Unearth A New Perspective On Risk Podcast: Recent Episodes

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When you think about inviting a lawyer onto a podcast with a risk management rebel, you might expect a snooze fest. But if you know our host, Lisa, you know she’s always about shifting perspectives and uncovering golden opportunities for you, our listeners.

In this episode, Lisa is joined by Angela Luu, the senior manager in Herbert Smith Freehills’ (HSF) innovative Digital Legal Delivery Team, specialising in ‘Legal Design.’

So, what is ‘Legal Design’? According to Angela, it's “the application of the designer's mindset, methods, and techniques to law to improve the usability of legal communications and content.” Angela shares how her unique interests have propelled her to lead this groundbreaking area, transforming traditional legal documents, like ‘Terms and Conditions,’ into clear and accessible tools. For too long, legal documents have created barriers and confusion. Rethinking their creation can revolutionize their impact, making them truly user-friendly. Because at the end of the day, legal documents and agreements are for people.

Angela busts some myths along the way, while she and Lisa explore how ‘Legal Design’ can enhance legal processes, align with organisational identities, and deepen client understanding for greater success. Topics discussed include:

• The perception of lawyers as part of a privileged world.
• The challenges of working in a digital age with content overload, especially for lawyers.
• Navigating the attention economy where every platform vies for our focus.
• The competition lawyers face when sharing useful, actionable information in a crowded digital space.
• How the Banking Royal Commission has led clients to rethink the drafting of terms and conditions.
• A case study: Unearth's use of the design method in a critical project.
• The evolving role of lawyers in the face of technological advancements and digital service delivery.
• Lawyers moving beyond risk assessment to opening mindsets to opportunities.
• The importance of aligning solution representations with organisational identity to enhance client understanding and satisfaction.
• The evolving skill set of lawyers, incorporating technology, project management, and legal design to provide proactive, creative client solutions.
• Utilising design thinking and empathy mapping to understand client needs, emotions, and motivations for better communication and collaboration.
• The importance of pausing before jumping to solutions to thoroughly understand the problem first.
• The value of asking "why" multiple times to gain deeper insights into challenges.
• The significance of transparency and open communication in creating a safe space for discussing project goals, risks, and opportunities.
• Crafting a narrative that highlights the project's benefits for all stakeholders, avoiding spin.

Join us for an enlightening conversation that will reshape how you work with lawyers and open your eyes to the transformative power of ‘Legal Design.’

If you would like to learn more about Unearth or Lisa Sisson, then please visit unearth.com.au.

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In this captivating episode of 'Unearth A New Perspective on Risk,' host Lisa is joined by the dynamic Meqa Smith, Founder of the Unforgettable Agency. Meqa's expertise lies in guiding business leaders through the transformative journey of understanding their talent acquisition strategies.

With a knack for delivering innovative recruitment and engagement solutions, Meqa specialises in helping businesses attract top-tier employees who not only possess the requisite skills but also resonate deeply with the company's values and mission.

For seasoned listeners, Meqa's return to the podcast will be a welcomed reunion, reminiscent of her insightful contributions in Episode 8 where she tackled the essence of reframing the recruitment process—a discussion that remains as relevant as ever.

Since her last appearance, Meqa has been at the forefront of championing a shift in mindset among leaders, advocating for a re-evaluation of how businesses approach talent acquisition and management.

In this not-to-be-missed episode, Lisa and Meqa delve into a plethora of thought-provoking topics, including:

• The imperative paradigm shift demanded of modern business leaders.
• The transformative impact of generative AI on various industries.
• The timeless relevance of understanding human psychology in talent management.
• The critical need to challenge conventional assumptions, including employee engagement strategies.
• The risks associated with recruitment mismatches and the perils of adopting superficial tactics that may disillusion candidates.
• The pivotal role of alignment in leadership (still often missed) and its profound impact on organisational success.
• The significance of discerning a candidate's 'means goals' and 'end goals' in fostering a harmonious workplace culture.
• The compelling analogy of the "Nike Tax" and its implications for recruitment.
• A recalibration of metrics for employee retention, urging a departure from outdated approaches.

This episode is a treasure trove of actionable insights and pragmatic advice, promising to revolutionise your perspective on talent acquisition and recruitment strategies. Whether you're a board member, executive, leader, or recruiter, this conversation is essential listening for navigating the evolving landscape of talent management. Tune in and elevate your approach to talent acquisition today!

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Welcome to the first episode of 'Unearth A New Perspective on Risk' for 2024. This episode offers a fresh outlook on cybersecurity and its intricate relationship with risk management. In this first episode for the year, we're thrilled to present a candid and insightful conversation between Lisa and Christina Arcane, a renowned Cybersecurity education specialist and the Director of InspireCyber.

With years of experience across IT, Cybersecurity, and Privacy domains, including the successful launch of her own Cybersecurity SaaS Startup, Christina is now dedicated to empowering organisations like yours to equip employees with the knowledge and confidence to navigate the complex cybersecurity landscape effectively.

In this thought-provoking discussion, Lisa and Christina explore several key areas of interest to corporate executives:

• The importance of understanding how individuals learn and respond to training, and the challenges posed by technology in our daily lives.
• The significance of the approach to cybersecurity education and the existing gaps that need attention.
• The ongoing need for cybersecurity training and the potential pitfalls of assuming employees already possess the necessary knowledge.
• The role of technical controls in supporting businesses and their employees without creating unnecessary barriers.
• The concept of security by design and the importance of considering human factors at every layer.
• The dangers of complacency and the need for continuous improvement in cybersecurity maturity.
• The importance of early engagement between Project Management and the cybersecurity team.
• The risks associated with email management and the need for robust security measures.
• The benefits and risks of cybersecurity simulations.
• The need for a balanced approach to accountability and the dangers of excessive punishment.
• The challenges posed by organisations that fail to adopt best practices and adequately train their employees.
• Strategies for fostering the right behaviours in both employees and customers.

This episode promises to provide you with valuable insights, practical advice, and a new perspective on cybersecurity and risk management.

We invite you to join us as we delve into these crucial topics and uncover innovative ways to enhance your organisation's cybersecurity posture. Don't miss out on this opportunity to gain a deeper understanding of the evolving cybersecurity landscape and its implications for your business.

If there is anything from this episode you would like to discuss or questions you have, then we would like to hear from you. Visit our website, unearth.com.au

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In this episode, we are joined by a very special guest, George Karagiannakis, the Executive Manager of Government Relations for Insurance Australia Group (IAG). George’s work sees him manage the interaction between IAG and the political world in Australia, at a Federal, State Territory Governments, and to some extent, Local Government. Over the past 24 years George has seen a lot of change in that time, both within the company or within the insurance industry. And on the subject of natural disasters and risk management, George and Lisa explore this topic through the lens of the insurance industry, and also from the various governments perspective.

Over the past couple of years, George and Lisa have had a number of discussions on the challenges Australian’s are facing in relation to the intensity associated with natural disasters, the changing whether as a result of climate change, and the ongoing challenges associated to the response and recovery for communities after a major event. So, they thought it would be a good idea to do an episode and share some of the areas they have spoken about and provide you with insights, especially with George’s unique perspective based on his experience.

Lisa was eager to have this discussion because anyone who has met Lisa, knows that community safety is something she is passionate about, and sets are the heart of her purpose, to create a safe world. She believes it is imperative we are brave and transparent in the tough discussions that are needed, but more importantly, we need to do better in both our approaches to decision making and the actions taken.

Living in our beautiful country also means we are all going to be affected either directly or indirectly on disasters that happen. No one is immune, and we are all part of communities, so we all have a part to play in how we protect ourselves, our families, and our communities. We also know that Government (all levels), industry, non-for-profits, and charities each have a part to play.

Over the years we have seen a lot of frustration captured through community groups and the media as to how the effectiveness of our response and recovery to major natural disasters. As a country that has so much experience with Natural Disasters, so why are we still missing the mark? And considering our country is a large continent with a small population, why don’t we have a unified approach? After all natural disasters don’t stop at state boundaries. Is our bureaucracy getting in the way of how communities are being supported through and after an event?

Lisa and George cover a number of points including:

• George’s thoughts on the development of Government policy and initiatives on natural disaster risk reduction since the 2010 Qld floods, including since the Royal Commission.
• The National Action Plan for natural disasters.
• The forming of NEMA (National Emergency Management Agency) last year.
• How do we plan for climate change? Weather patterns changing, meaning new types of risks to established communities (e.g. cyclones moving south).
• When do we start exploring and acting on potential implications, before they happen or wait until after the event (e.g. need for changing in building codes).
• The importance of data and how it’s used, especially to build confidence.
• Understanding risk and reducing risks.
• Communities that are vulnerable of repeatable exposure to harm, and why future land planning needs a rethink.
• The role we all have to play… governments, industry and personal responsibility as homeowners.
• The need for a unified response and common language.
• Planning under blue skies and the need for a playbook, specifically create for that community.
• Complacency creating issues – the ease of forgetting, as we move from floods issues to upcoming bushfires.
• The need to do better moving forward. Is there hope?

There is a need to do better as we move forward, move beyond the many reviews, and truly learn from our past experiences, but also prepare early for the changes that are coming. We all know that we need to improve, all the reviews have shared that; so, is there hope that we finally will? Can we come together as one country and find commonality so we can improve how we can all contribute?

We all have a part to play… do you know your role?

If there is anything from this episode you would like to discuss or questions you have, then we would like to hear from you. And maybe we can get George back in for another discussion based on some of your questions.

Remember, now is the time to plan and coordinate, ‘under blue skies’… together.

We would love to hear your thoughts on this important topic. Reach out to our team at www.unearth.com.au

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We are thrilled to welcome back Carolyn Butler-Madden, the “Chief Purpose Activist” from her Purpose Consultancy, The Cause Effect. Carolyn last spoke with us almost two years ago on Episode 4, on the Power of Purpose within Organisations.

Since then, Carolyn has released her second book, “For Love & Money” which was a winner in the ‘Social Responsibility’ category of the Australian Business Book Awards in 2022.

The work Carolyn and her business does is important, helping businesses and organisations get really clear on their purpose and embedding it into their business and their strategy.

In this episode we discuss the importance of your unique organisational identity and how it needs to sit at the heart of your business.

There is no denying that there has a shift in what employees, customers, and investors are expecting from businesses today, and purpose has become an important focal point which sits within an organisational identity. Doing this well provides incredibly opportunity, though doing it half-baked leads to risk and even being exposed.

Today, the most successful businesses, the ones that are financially outperforming their counterparts, are businesses with a clear sense of purpose. We are not talking about businesses who state, we've got a purpose... that they have a "why" statement. Not a statement that just gives context to what you already do with an angle, which is still the case for many companies. Carolyn shares is as "purpose today is about the change you want to create in the world, through and beyond your products and services. It is your North Star. It is what you are in service of, you are not constrained. Your products and services are your means to achieve it. But you're not constrained by them."

Businesses who were leaning into purpose as part of their core, their organisational identity, are finding there is value in sharing their stories. It allows them to identify with their people, "people like us" (Seth Godin quote), who believe things like this. It is important to understand what the undercurrent is, that belief, that attracts people to your organisation and to your brand. It is equally important to understand what attracts you to your people. No doubt their skills and everything. But usually, there's something else as well. It's an attitude, most successful purpose led organisations, they have got such clarity on their identity.

Here are some of the points covered during Carolyn and Lisa’s discussion:

• Your 'North Star' - how being a degree or more off through misaligned leaders is diluting the value of an organisational identity and creating risk.
• Do you know what the stories, the narrative, that is being shared about your business? Both within the business and externally?
• The Iceberg analogy - the business that are financially outperforming their counterparts, are businesses with a clear sense of purpose, beyond the tip of an iceberg.
• Businesses leading the way (successful, celebrated and loved) and punching above their weight, resulting in disrupting their categories.
• Identity, purpose and story-leadership (story-telling & story-weaving), spoken by your people, products and services.
• Unleashing the full potential of your people and understanding the risk associated to disengagement.
• What connects you? (the shared narrative)
• The power of emotional bonds.
• Are you there to lead change?

Now is the time for businesses, regardless of size and sector, to ensure you and your business have clarity on your organisational identity, and that it is embedded in everything you do... every decision and action. Because if you don't, then you could find yourself, your people and the way you operate is in conflict with your organisational identity. Creating unnecessary risks and confusion.

Now is the time to act, 'under blue skies', and bring your trusted team and consultants together to ensure you have a plan and approach are aligned so you can offer your team and the marketplace your best efforts and performance.

If you would like to learn more about Unearth or one of our partners, then we would love to hear from you. Feel free to reach out through unearth.com.au

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When it comes to risk management for businesses and governments, good Governance is a crucial part. Even with the best intentions and efforts to ensure a business has good Governance and is complying with Regulatory and customer expectations, things can go wrong. A business can find itself needing to manage a crisis. And we have seen many examples recently.

For those businesses that have invested upfront, including in their crisis management plan, all that upfront effort can pay off hugely, and could mean the difference between working through the experience and process, and even though it could be still costly, the exposure to the addition of costly penalties, fines and legal costs are not on the table. These penalties and fines, plus the legal costs can add up to hundreds of thousands of dollars or even millions. Those types of cost could very well cripple a business and see it close its doors for good.

Now, imagine for a moment, even with those looming risks and penalties, that there are still business owners, senior executives, and even board’s that decide not to invest putting the right structures and safeguards in place. Even when these businesses are encouraged to do so, they decide to decline. Perhaps they don’t want the outlay of cost or dismiss the need, as they have done business their way for a long time. They are willing to throw the dice and take the risk.

Well, having to state the obvious, no business is immune to the potential of a crisis happening. In fact, our guest today, Maureen Kyne, has experienced both in helping businesses manage crisis from both camps. Maureen is an Industrial Relations Expert, HR Strategist, Speaker, and Facilitator. Over the last two decades, Maureen has helped her clients through terrible crises. Major injuries, bullying, sexual harassment, discrimination, and gross misconduct. She has seen firsthand the financial, operational, and psychological impacts on her clients and their business.

Maureen is obsessed with making workplaces safe for all employees through proactive education and coaching. She passionately raises awareness of Upward Bullying, an insidious form of bullying that is less known and destructive for organisations.

You can imagine the discussion between Maureen and Lisa as that talk through a number of aspects for you to consider, including:

• The ‘Perfect Storm’ for a crisis.
• The Legislation requirements for all business continues to grow, including more recently the amendments to Fair Work Legislation (Secure Jobs, Better Pay), and Mental Health to name a couple.
• The importance of trust, especially during a crisis.
• The risk of disengagement.
• Building strength and resilience within the business through your people being engaged.
• Upward bullying and the cost when you lose good managers.
• The disruption from poor leadership.
• The trauma from a poor workplace experience.
• Importance of accountability for the executive team.
• People who become victims of poor business cultures, are being affected like warfare (being in combat) and potential for PTSD.
• Exploring both the risks and opportunities available to businesses today.
• A business mindset shift about regulatory changes is required.

Now is the time for businesses, regardless of size and sector, to ensure that you have the right team with skills, knowledge, and experience to support your team. Don’t wait until you are in a crisis, it is too late. Planning now, ‘under blue skies’, is the time to bring your trusted team and consultants together to ensure you have a plan and approach that services your business, your people, and stakeholders well.

If you would like to learn more about Unearth, please visit unearth.com.au.

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Yes, we are back with our first episode for 2023. We are excited to have Chris Wilson, a Stress Scientist, join us again for an important discussion on stress, and the risk implications on the business and its people.

Lisa last spoke with Chris back in August 2021 in episode 6, on the science and fluidity behind stress. Chris comes from a background in consulting and mentoring elite groups such as the military, elite sports, performing arts and corporate athletes. He combines systems and data to make informed decisions that catapult a team’s engagement, productivity, and outcomes.

Chris spent the early part of his career working with and developing future leaders, he identified that a necessary part of the success plan is to improve the individual’s performance capacity. This is achieved by adapting capacity in three key areas: physical, mental, and emotional capacity, to enable them to perform their role. Chris helps to develop these three key components to reduce the risk of burnout.

Disengagement is one of the largest and most understated risks businesses face today and has been on an upward trend over the past years. So clearly what we have been doing isn’t working the way we had hoped. And we know that disengagement doesn’t occur as a result of just one thing, so this episode we speak with Chris on what is happening in the workplace in relation to how people are managing stress at the moment.

The discussion takes a few turns and here are some of the points discussed:

• Data and trends – people pushing to the detriment of own health, plus the implications on the physiology of the body.
• Positive vs negative (harmful) stress – stress is fluid and we need to understand the accumulation of stress and the risk to individuals and the business.
• People have different predispositions – why ‘one brush’ approach isn’t suitable.
• Some people enjoy the company, its people, but can’t keep working in what feels like a pressure cooker, it is not sustainable.
• The cost of disengagement to the business.
• People are like dry sponges, absorbing stress from areas we engage, like personal, work, relationships, finances, and media ‘doom and gloom’… there is only so much capacity for stress before it affects us and our health.
• Those struggling can unintentionally load up others in the business trying to carry the workload.
• Are businesses unintentionally setting their people up for failure instead of success?
• There is no one answer (no blue or red pill), but there are things we can do.

Many executives’ associate disengagement with productivity and don’t consider the risk exposure. When employees are disengaged, they are at best satisfied with the bare minimum level of productivity and focus, and we know that lack of attention leads to errors and ‘unintentional’ insider threats.

At the end of the day, it is your people who execute the organisation’s strategy and are responsible for the day-to-day operations and the management of risks. It is only by working with and through your people, being truly engaged with them that the business can achieve goals and performance, solve your organisational risk exposure, and drive transformational change.

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It is our last Podcast episode for 2022! Thank you to the support of all our listeners this year and for your gracious feedback.

I wanted to do something extra special, especially because so many of our listeners have been doing it tough this past year. Actually, for most people, it has been a tough few years. Many of you have been pushing through barriers and challenges that you are facing within your workplace and personal lives, often forgetting self-care. Pushing hard extended periods of time comes at a cost, often in the form of fatigue and burn out, which are the types of symptoms that so many people have shared, which is concerning on many levels.

So, when thinks are tough, a little goodness is needed, which is why I wanted this episode to be like a Christmas Stocking filled with goodies. And the best part about this episode is my special guest, who is one of the nicest and generous people I know, and a wonderful friend. Nadine Champion has joined me to help create this special episode.

Nadine is a Courage Creator and Resilience Revolutionary. Nadine is one of the most popular speakers we have locally and internationally. She is a mindset coach, champion kickboxer & martial artist with over 35 years of experience. Nadine’s wholehearted mission is to help people get back up, leave life’s dressing room, and courageously create a life they love.

Rising to prominence by doing her first ever public speaking event in front of 2,500 people, Nadine was the closing speaker for TEDx Sydney with a speech entitled “10 Seconds of Courage”. She took a giant swing at creating a new life as she demonstrated the mindset tools that had led to her success but were also instrumental in her resilient recovery from cancer. The presentation’s much talked about grand finale changed the course of her life, launching a successful professional speaking career and seeing her author a book, also titled “10 Seconds of Courage”.

Nadine and I could talk for hours. I am always inspired whenever we do talk, and I am sure you will be also. Some of the points we chatted about included:

• Going from wearing armour to being your authentic self.
• Conflict within ourselves. Misalignment with our own integrity, it is exhausting.
• Taking big swings and taking a chance, because when you do nothing… nothing happens.
• The Nudist camp, a metaphor for freedom of being oneself verses cultural conditioning.
• Managers and leaders being genuine and authentic because people notice there is something off when you don’t.
• Open to learning and finding good, valuable, and wise teachers, including a couple of books we discussed, “The Way of Integrity” by Martha Beck and “Extreme Ownership” by Jocko Willink, where Jocko shares the danger of arrogance (over-confidence).
• Your title or rank shouldn’t be what defines you.
• The importance of connecting and listening to your team. Mistakes can be made when you don’t.
• No innovation without mistakes and a safe zone to work and learn within.
• ‘10 Second of Courage’ speaking opportunities often provides insights into company’s culture.
• Organisations don’t consider how their people feel? Or how does their organisation make their people feel?

People are our greatest resource, so looking after ourselves and others is incredibly important. The last few years has done a lot of harm to many, and perhaps you feel you are one of those people. Take a moment to imagine how different your life could look if invested the time to truly understand yourself and live your most genuine and authentic self. That does not mean taking away from others, because for those who truly go deep and understand the process, you can create space for yourself and others. It can be a tough and confronting road, but the most rewarding.

My wish for you is to find some time to step back from the chaos and do some self-care. Also, treat yourself to something special, because you are worth it.

Now, if like Nadine and myself, you are open to learning and finding good, valuable, and wise teachers, then you might find the below resources and links of value.

• 10 Seconds of Courage – Book by Nadine Champion
• 10 Seconds of Courage – TEDx Sydney by Nadine Champion
• The Way of Integrity – Book by Marth Beck
• Extreme Ownership – Book by Jocko Willink
• Mel Robbins Podcast

Enjoy the Festive Season and I look forward to seeing you 2023!

If you would like to learn more about Unearth, feel free to reach out unearth.com.au

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If you looked at your leadership style (or your managers/executives), on a scale is it authoritarian or chaotic? At the authoritarian end, you may find intimidation and micromanagement are present, whereas the other end of the scale, it is somewhat chaotic, where you have given your people the tools and mechanisms to create some magic, even though it might appear to many outsiders as somewhat messy. Perhaps you are somewhere in between.

My guest this week is Lieutenant Colonel Oakland McCulloch, U.S. Army (Retired) and one of the points we discuss is the authoritarian to chaos scale. Oak is incredibly passionate about leadership and knew early on in his life that he wanted to step forward into a leadership role. Oak’s 23-year career in the Army saw him hold numerous leadership positions in the Infantry and Armor branches. He also assisted in disaster relief operations for Hurricane HUGO in Charleston, South Carolina, and Hurricane ANDREW in south Florida.

Even though Oak and I may reside of different sides of the world, we are both seeing the issues associated to lack of leadership and trust within business and government. Not to mention that employee disengagement at an all-time high, and the risks associated. A call for strong and courageous leadership is needed to help turn the tide.

Oak and I openly discussed some of the different styles of leadership and how the military are often viewed as a ‘command and control’ style of leadership. Oak shared his own experience of how it was his team, his people, that helped shape his leadership style.

To help provide some context of Oak’s journey, during his time in the US Army, some of Oak’s deployments included Operation Desert Shield/Desert Storm in Saudi Arabia and Iraq as a Generals Aide-de-Camp, the Congressional Liaison Officer in support of operations in Bosnia and the Operations Officer during a Peace Keeping deployment to Kosovo.

Oak then stepped forward to help develop future leaders, as he took on various positions within the US Army and Charities, like Bay Area Food Bank and Mobile Rotary International Club.

In October 2013, Oak became the Recruiting Operations Officer for the Eagle Battalion Army ROTC program at Embry-Riddle Aeronautical University where he more than doubled the size of the program in 6 years. Cadet Command selected LTC Oakland McCulloch as the top recruiting officer, out of 274 recruiters in 2019.

In February 2021, Oak published his first book, titled, “Your Leadership Legacy: Becoming the Leader You Were Meant to Be”.

During our discussion, Oak and I also touched on points like:

• Where your best ideas can come from – “somebody who you think is a superstar will give you some stupid ideas, and somebody who you think is your weakest link in your organisation is going to give you an amazing idea.”
• How fear associate to risk management and control can impede your people.
• Fear associate to making mistakes… then how do people learn?
• Risk adverse and micromanage… stifle creativity and people taking initiative.
• Why the saying “that is the way we have always done it” hits a nerve.
• Difference between mistake and failure to learn.
• The only way to achieve a result of your mission or objective is with and through your people.
• Are you setting people up for success or failure?
• Pitfalls around culture.

With future challenges, threats, and risks ahead of us, now is the time for strong and courageous leadership. It is only by uniting and engaging people that we can deliver our best. Our future is begging for courageous leaders to build a path towards it. The leaders we need are not called to leadership by a job title, but by what they hold to be important. What matters to them that they are prepared to make a stand on. This is leadership that requires courage and vision and a clear sense of identity. Are you ready to step forward?

To learn more about Unearth and it's team, visit www.unearth.com.au.

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Supply-chains are important to all businesses, regardless of their size. And within risk management, supply-chains can often a point of challenge. Not just having access to goods and resources, but also ensuring the goods received are of the quality and from the source expected.

I can’t tell you how many times I have spoken with businesses who have been exploited by not receiving the goods they were expecting, often associated to quality or the source.

Today, we don’t have the transparency we might like around goods we purchase, impeding our ability to make more informed decisions. More and more both people, families, and businesses are seeking that transparency around purchasing choices to be in-line with their beliefs or as part of their social responsibility. And with the number of businesses that are ‘greenwashing’, it makes it difficult for anyone to be sure of the statements being promoted by suppliers.

If you are not familiar with ‘greenwashing’, it is where disinformation disseminated by an organisation to present an environmentally responsible public image.

In this Podcast episode, Nimmity Zappert, the Founder of All of the Good Things, and the Chair of the Fair Trade Association ANZ, shares her remarkable journey from working in the corporate sector with 25+ year of senior management experience within the software industry, to her focus on ethical supplies and a more transparent (and connected) supply chain.

Nimmity’s journey has seen her work take her across a broad international landscape, including working in Africa, the Middle East, Europe (including Russia and Central Europe), Scandinavia, Asia, and the Americas. As well as providing fantastic experiences exploring the world, these experiences also highlighted the extreme contrast between her living and traveling circumstances, to those she saw in her travels. This ignited Nimmity’s passion for levering her business experience for good.

During my discussion with Nimmity, we touch on a number of points, including:

• The challenge of knowing what is happening within the supply chain.
• The ability to do be able to make informed purchasing choices and to be able to do the right thing, without it being so hard.
• The need for greater transparency and accountability.
• The direct connection to the person who created the product item and how your purchase directly affects them, their family and community.
• The Fair Trade Association and Movement, and its 60 year history, plus other social enterprises, like B Corp.
• Knowing who to trust, and the challenges of self-certifications verses credible entities.
• Cynicism being the biggest danger.
• The tone of the sector becoming more intense… but doing good, doesn’t have to always be a fight.
• The power of people and the power of choice.
• Back to basics, everyday kindness.

We all have a role to play in this. Either we can remain silent and allow limited transparency in relation to quality and sourcing of products and supply chain, plus remain quiet as the ‘greenwashing’ continues. Which means we continue to be exposed to the associated risks. Or, let our voices and our choices create new opportunities to improve supply chains. Not just in relation to social enterprises, but all enterprises and businesses. Supply chain transparency and accountability needs to improve as whole, because if we don’t, the exposure and cost is far too great. Not to mention, by continuing with the norm, our silence, this translates to our acceptance.

If you woud like to learn more about Unearth or Lisa Sisson, make contact through https://unearth.com.au/contact-us/. We would welcome the opportunity to speak with you.

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I have spoken often about how disengagement is one of the biggest and understated risks to an organisation. Many executives’ associate disengagement with productivity and don’t consider the risk exposure. When employees are disengaged, they are at best satisfied with the bare minimum level of productivity and focus. Which is why statistic shared from Gallup’s recent State of the Global Workplace: 2022 Report, that 83% of workers in Australia are not engaged or are actively disengaged, is incredibly concerning. This is an increase from 80% in 2021. So, disengagement continues to be one of our greatest risks today, though it is not being addressed as the risk it needs to be.

So, to help me discuss disengagement and how so many workplace environments are harming their people, I am excited to have Barbara Clifford, the co-founder of The Hinwood Institute join me. This is a topic both Barbara and I are both passionate about.

At The Hinwood Institute, Barbara is the lead trainer and coach in Time Management, and she is a recognised leader in Stress Management. She is a highly experienced coach, speaker, columnist, facilitator, and accredited mediator.

Barbara works closely with busy business leaders to support and equip them with tools to make courageous decisions in pressure situations for the long-term benefit of their business, team, and their own personal wellbeing. Giving them a sense of order; taking them from Chaos to Calm and transforming their stress into a source of strength.

Within this episode, Barbara and I have a candid discussion on importance of addressing dysfunctional and toxic work environment and the growing risk associated to disengagement, which is a quiet and understated risk within Australian businesses and governments today.

Some of the points we touched on include:

• Stressed employees who are working from home, challenged by pressure and expectations.
• Why productivity dropped with working from home, even when employees were working hard… bust some those myths around performance.
• Setting employees up for failure in terms of the infrastructure or support, or tools or resources that are there to deliver.
• When incompetency is not as it seems, employees unfairly being left in the cold.
• The importance of feeling appreciated.
• Adopting a position of curiosity, not judgement.
• The balance between efficiency and effectiveness.
• Understanding if there is really a time management issue, or actually a lack of understanding by the business management.
• The need for managers to be able to adapt and flex styles to the needs of the environment… through COVID, and now as we enter this new phase of returning to the office.
• Not devaluing mistakes or errors.

If you are ready to look at disengagement through a different lens, then reach out to the Unearth Team (unearth.com.au). Addressing disengagement is one of the biggest opportunities for business and government today, so don’t miss this opportunity or the rewards.

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Have you ever wondered what it must be like to be a member of a Board, having accountability for a business entity but without the day-to-day management, influence, and control?

In this episode, I am joined by Julie Garland McLellan, who is a CEO, advisor to Boards and Directors, and the author of the ‘The Director Dilemma’ newsletter which is read in 33 countries.

Julie and I talk on some of the hurdles that so many Board members face in relation to risk management. So, this is a conversation you definitely don’t want to miss.

Julie has a fascinating background, as she is one of very few women to have commenced a board career with a single not-for-profit organisation and built it to a portfolio of boards including chairing an ASX listed company. Julie has chaired boards and committees and is respected for her practical experience.

Julie is a frequent speaker at conferences and is also a prized reference for journalists and has featured in ABC News’ Nightly Business Report, The Business Programme, The Australian Financial Review, The Financial Times (Britain), Company Director Journal, Keeping Good Companies, and other quality publications.

With more than 20 years’ experience delivering education programs for the Australian Institute of Company Directors, Julie has written more than 14 courses for that institute. She has also developed and delivered director education for the National Association of Corporate Directors (NACD), Director Institute, Governance Institute of Australia, College of Laws, University of Sydney, CPA Australia, The Taiwan Corporate Governance Association, The Oman Centre for Corporate Governance and Sustainability, and Better Boards Ltd.

In addition to her work developing director education Julie has continued to research and study directorship and most recently completed a course at Wharton Business School at the University of Pennsylvania. Julie is the author of several reference books for company directors including two that have been translated into Mandarin and are the global best sellers in their topic category.

Importantly, Julie is a qualified board reviewer and has conducted numerous reviews of boards, committees, and individual chairs and directors over the past 17 years. She has also won numerous awards including (twice) the Australian Institute of Company Directors Faculty award for contribution and excellence in governance education, the CPA President’s Award for Service and Excellence in Governance, The I E Business School Epic Award for Women Inspiring Women, and the Australian Business Award for Specialised Services in Board Advisory and Governance.

So, with all our collected experience, it was an opportunity for Julie and myself to have a candid discussion around risk and opportunity at a Board and Senior Executive level. Some of the points we covered include:

• Delegation of risk management
• The dangers of a ‘tick box’ approach to risk management
• When best intentions impede the abilities of your people
• Importance of a close relationship between Board and CEO
• The elephant in the room - Disengagement is not only about performance… it is about risk management
• Evidence of absence verses absence of evidence
• Board setting priorities to help with direction and motivation
• The need to separate development and performance discussions
• Importance of cross-training and internal training to support skills shortage, including examples of Australian Brands doing this well and not doing this well

If you have any questions, you would like Julie and I to discuss in our next discussion, then reach out and let us know what they are. You can find out more about Unearth and our contact details at unearth.com.au

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Those of you who know my story, know that my personal and business purpose are the same, ‘to create a safer world: one community and one workplace at a time’. It drives everything we do at Unearth.

At the end of the day, we all belong to a community. That is where we go home, to the people, our families, and things that mean the most to us. And right now, there are many communities in Australia that have been doing it tough, especially with the recent heartbreaking flood disasters.

It is in times like this we need strong and courageous leadership, which is why I am humbled to have Deputy Commission Megan Stiffler join me on this episode of my podcast.

For those of you who are not familiar with Megan (which she preferred me to call her), she joined Fire and Rescue NSW (FRNSW) around six months ago leading the Strategic Capability Division, which is responsible for developing and managing operational capabilities across the State.

The Division assists in setting FRNSW’s strategic direction and leads the development and delivery of emergency management specialised services, capability development, operational communications, and training.

Megan’s story is unique, and she shares how her journey started off within the corporate sector, with experience in marketing, insurance, and sales, then around 18 years ago a disaster event changed her life. Megan became motivated to start her career as a firefighter, then to a senior officer, to today as Deputy Commissioner.

Megan’s extensive operational background includes leading Urban Search and Rescue (USAR) teams on deployment and senior command experience across a multitude of large-scale operational events.

The diversity of Megan’s experience means her work in emergency services is complemented by senior executive experience in strategic change management and community engagement. In her executive resume, she holds an MBA and is a graduate of the Australian Institute of Company Directors.

It is worth noting that Megan’s leadership was recognised as a Queensland Finalist in the 2020 Telstra Business Women’s Awards.

In this episode I speak with Megan about her own story, her experiences within emergency services and the heartfelt stories of working with communities. This is an episode you really don’t want to miss. We talk on:

• How risk and risk management touches every aspect business, communities, and life.
• How people, emergency services personnel and volunteers, are willing to put themselves in harm’s way. Though Megan shares how they are calculated risks.
• Fire + Rescue learning as they move beyond just response and into recovery, that their response actions can have significant influence on the recovery piece.
• Megan’s experiences and stories about how some of the response decisions, even with the best of intentions to reduce the risk to communities, saw some decisions mean a missed opportunity to reduce one trauma becoming multiple traumas. Hear how Megan used one valuable lesson to help her identify and become more aware of an opportunity in another event, with a remarkable outcome.
• Some of the stories and examples shared were from the fires in Victoria, the recent floods NSW, including Lismore and Cabbage Tree Island, plus others.
• The exhilarating of seeing organic communities come together in a response to a disaster event.
• Megan’s thoughts on the future of Fire and Rescue for NSW, looking at 5, 10, 15 years’ time. What does the firefighter look like in the future? Looking at technologies, fuels, and many other areas, knowing the planning and implementing takes time.
• A passionate topic of my own, collaboration, and Megan shares her views on the potential for government departments to work closer and maximise investment and resources, plus jointly tackle large challenges.

There is so much value and wonderful stories within this episode. So invest the time to listen in.

There were a couple of areas that stood out for me.

• Megan’s ability to demonstrate courageous leadership and be vulnerable. Her commitment to lead by example and work to improve engagement, connection, and response for both responders and with communities.
• In all my conversations to date with Megan, it reaffirms Unearth’s work and approach to ‘putting recovery first’ and ‘planning under blue skies’ being so incredibly vital.

So, reach out if you would like to see how we could potentially help, or if your community passes the PUBS test?

You can listen to this podcast episode, but if you would like to see the video of our discussion, you can find it on YouTube, which I highly recommend and take the opportunity to get to know Megan better. I hope you join us.

Feel free to learn more about us at unearth.com.au

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Since releasing my book last year, ‘Risk Starts And Ends With People’ and launching this podcast, ‘Unearth A New Perspective On Risk’, I have heard from so many of you how much our approach, our System4Risk (S4R), and stories have resonated, not to mention those lightbulb moments you have experienced.

So, I find it interesting that as soon as the discussion often leads towards technology and cyber, suddenly it is viewed differently. It is almost like the people within technology and cyber are viewed and treated differently from the rest of the business.

I find this fascinating, especially as I have shared the importance of people in all aspects of the business and highlighted the risks being felt by our cybersecurity teams. Technology may be the tool of trade, but it is still people who are the users of the technology, and there are many risks, including fatigue. Your cybersecurity teams are in a battlefield that never sleeps, 24/7, every day of the year. I have spoken on a couple of panel discussion the topic of fatigue and other challenges and risk within cybersecurity. Which is an ongoing concern, especially with the supply-chain (skilled cybersecurity resources) shortage, meaning that many of these team members are stretched beyond their capacity, opening themselves and the business to a range of risks.

So, in this episode we are going to discuss the topic of cybersecurity and joining me is Dr Patrick Scolyer-Gray, who champions the Human-Centric Cybersecurity (HCCS) offering for 460degrees. As a cyber-sociologist, Patrick investigates how and why people think and do what they do. Drawing from a range of concepts and methods in behavioural and physical sciences, Patrick identifies security implications of human behaviour and develops solutions to the vulnerabilities he finds. Leveraging a broad range of experiences as an academic and engagements with industry and government, particularly the Australian Department of Defence.

Forewarned, this is a topic Patrick and I are both passionate about as we share why ‘cyber starts and ends with people’. Through our discussion we touch on:

• Patrick’s own story, which began in academia, as he was originally a lecturer and then a research fellow and his PhD in Sociology. How his journey ironically, he found his way into cybersecurity. How Patrick turned up as the only social scientist in the physical sciences side of the university, leading to people asking, ‘Are you in the wrong building?’
• What is cyber sociology?
• Importance of recalibrating perspectives away from a technological focus to looking at humans.
• Challenging Patrick’s statement that ‘somewhere between depending on whose figures you look at between 90 and 95% of all cyber incidents, bad cyber things that happen are attributable to human failure of some kind.’
• Bringing technology and humans together as a unified whole.
• The limited time that people have to learn and master technology, as it enters the market at such a pace.
• 3 Pillars Patrick focuses on for human-centred cyber security:
  • Cyber indifference
  • Cyber literacy
  • Security culture
• Cybersecurity cannot be a one brush approach.
• Understanding the motivation of our people.

There plenty to sink your teeth into, and to challenge your thinking. Or perhaps you might like to challenge ours.

We would love to hear your thoughts on the episode, so please feel free to reach out to me directly through Contact Us - Unearth. And remember, whether it is risk or cyber, it starts and ends with your people.

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The Anonymous Series are real stories and real consequences, shared directly from the person.

During our last episode (episode 23) we introduced you to Anon, our first anonymous guest in our ‘Anonymous Series’, who has bravely shared their experience, their story as a senior executive within technology of a large Australian organisation and how the behaviour, decisions, and actions of a few had consequences on a whole team.

If you have not yet listened to episode 23 then we recommend doing so first. Anon’s experience is an eye opener, though so many aspects of their story are all far too common.

In this episode we have the opportunity to hear from our guest panel and myself, on our insights and thoughts of Anon’s experience, looking at both sides of the coin, risk and opportunity.

Our guest panel comprises of Carolyn Butler-Madden, author, speaker, Founder and “Chief Purpose Activist” at her Purpose Consultancy, The Cause Effect. Carolyn helps business leaders define their Purpose and embed it into their business and brand to deliver meaningful social impact and competitive advantage.

And Dr Mark Crosweller AFSM, the Founder and Director of Ethical Intelligence, where Mark works with organisations and leaders to inspire their confidence and their competence in aspects of ethics which are inherently existent in their people.

The experience Anon shared, highlights a number of challenges, risks, missed opportunities, and the importance of people, at all levels of the business. It is never a good sign to hear of an executive showing leadership through fear verses leadership through a shared vision. It is even more concerning when employees (including executives) raise concerns, only to find what appears to be deaf ears and a CEO only hearing what they wanted to hear.

What compounded Anon's experience was the internal processes for raising issues and concerns of poor behaviour failed, so executives and employees could not raise legitimate concerns and their only option appeared to be the ‘Whistle-blower’ line to raise their concerns for Board's visibility and then ability to investigate.

The thoughts and insights from my guest panel, Carolyn and Mark, are filled with incredibly valuable points and perspectives, which we have only captured just a handful, including:

• A central theme being ‘trust’.
  • In what appeared to be a lack of trust by the CEO of Anon in their judgement and concerns relating to the appointment of the new Program Director; and
  • The senior executives were aware and understood how the tech team felt about the person being appointed to this new Program Director role, and rather than trying to understand why, or see if there was any validity in the concerns, they were ignored by the CEO and other senior executives and pushed ahead, so they broke the trust of the tech team.
• How some people, including executives, tell themselves stories to justify their decisions, regardless that the evidence may contradict those decisions.
• Culture, one that disavows, denies, or ignores its vulnerability.
  • A simple way to look at vulnerability is it wants to get rid of any sense of risk, or anything that looks ugly or doesn't sound good, so let’s ignore it. Yet, vulnerability is part of being human because it establishes the basis of relationality and trust.
• Selection criteria of a senior role appointment, how deep do organisations go to understand their candidates, their virtues, or their capacity to be more compassionate or to be more empathetic, or to be an active listener. Or their ability to be courageous or what it means to be truly trustworthy.
  • Or, are these attributes even important for the organisation to encourage within its culture?
• Fear and compliance being drivers within organisational cultures.
• The need for a ‘safe zone’ so your people’s voices can be heard, allowing difficult and brave conversations to be tabled, encouraging concerns relating to risks, personal concerns and even opportunity can be shared, heard, and acknowledged, even actioned.
• How disengagement can lead to insider threat.

All this in just the first 15 minutes. Wait until you hear the rest. Invest the 30 minutes and check out this episode, you won’t be disappointed.

If you have found value in the first two Anonymous episodes, then let me know what stood out for you. Or if you have been through an experience that others can learn from and would like to be part of an Anonymous series, then please feel free to contact me directly though Contact Us - Unearth

We will share another two part series with another anonymous person's story in the not too distant future, so keep an eye out.

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The Anonymous Series are real stories and real consequences, shared directly from the person.

Meet Anon, our first anonymous guest in our ‘Anonymous Series’, who is bravely sharing their experience, their story as a senior executive within technology of a large Australian organisation and how the behaviour, decisions, and actions of a few had consequences on a whole team.

Anon is an experienced technology executive that was attracted to this particular role for the organisation to address their challenges in terms of how the technology function performed, how it engaged with the rest of the organisation, and how well prepared the technology function was to support major transformational activities within the organisation.

Anon’s experience is an eye opener, though so many aspects of their story are all far too common.

No, this is not a finger-pointing exercise. The purpose of the anonymous series is to share real stories directly from the person, while protecting the anonymous guest and the other people and the organisation within the story by only sharing the experiences to learn from.

And to help with those learning opportunities, we have a guest panel, who listened to the events that have been shared by Anon, and who asked questions of Anon in this episode. Then in our next episode (episode 24, which will be part two), you will hear from our guest panel on their insights and thoughts of Anon’s experience, looking at both sides of the coin, risk and opportunity.

Our guest panel comprises of Carolyn Butler-Madden, author, speaker, Founder and “Chief Purpose Activist” at her Purpose Consultancy, The Cause Effect. Carolyn helps business leaders define their Purpose and embed it into their business and brand to deliver meaningful social impact and competitive advantage.

And Dr Mark Crosweller AFSM, the Founder and Director of Ethical Intelligence, where Mark works with organisations and leaders to inspire their confidence and their competence in aspects of ethics which are inherently existent in their people.

• The experience Anon shares, highlights a number of challenges, risks, missed opportunities, and the importance of people, at all levels of the business. Some of the points highlighted were: Senior executive’s hearing what they wanted to hear.
• Are you setting people up for success when moving them into roles where they have demonstrated they a lack of skills?
• Perceived questionable decisions by senior executives on promotions and the implications and consequences of the decision on the many.
• Who is listening, when human risks are raised to the most senior levels within the organisation on concerns of relating to decisions?
• When internal processes fail to allow executives and employees to raise legitimate concerns and only option is the ‘Whistle-blower’ line to raise concerns for Board visibility and investigation.
• Leadership through fear verses leadership through a shared vision.
• The difference in approach, creating a safe zone for people being able to perform, verses the reality of this story where employees became ill as a result of the stress.

What would you do if you found yourself in a human risk situation where you felt like no one listened or acknowledged your concerns?

Wait until you hear the thoughts and insights of our guest panellists in the next episode, so make sure you tune in, it is not one you want to miss.

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At the beginning of this year, I had the privilege of speaking with Meredith Wallace from Next5 on her incredible journey (so far, as she is still in her twenties), including how she overcame challenges and adversities to achieve her dream of serving her country.

Meredith grew up in Virginia Beach in the US, which is surrounded by US Military Bases. Early in Meredith’s life she witnessed the comradery and strength of females who were serving, which inspired Meredith to want to attend the United States Navy Academy. But how Meredith thought her future may play out, hit a major obstacle when she became ill.

With courage and tenacity, Meredith, stayed focused on her dream and turned every stone, until she was able to find a path that allowed her to meet her goal of serving her country. Her journey took her to the Middle East working with the ‘Five Eyes’ (intelligence alliance between the US, UK, Canada, Australia, and New Zealand), including having the opportunity to work with Australian’s, which Meredith loved.

Soon after, Meredith found herself in the US Department of Homeland Security (DHS), where she met her current boss, Bryan Ware, who has also been on our Podcast (Bryan is the CEO of Next5). Meredith followed Bryan, as his senior advisor, when he was appointed to lead the cybersecurity mission in the newly created Cybersecurity & Infrastructure Security Agency (CISA).

Through Meredith’s journey within DHS and CISA, she had a front row seat to many events and incidents, which we talk about, and many other topics including:

• Russia, Iran, and China trying to influence the US presidential election
• The impact of COVID and what it was like to be only one of a few in the office, plus the health toll it took
• The opportunity to witness what effective leadership and communication during a potential crisis can look like
• TikTok and our lack of awareness of what we are giving away
• Geopolitical risks and how our use of technology can unknowingly expose us
• US Governments response to the SolarWinds incident
• Microsoft Windows 10 flaws right before they released Windows 10
• Why Meredith moved across to the private sector and the importance of strong leadership, that drew her to Next5

This is an episode everyone will want to listen into, as it has something for everyone. Not to mention, with Australia’s own election fast approaching, it gives us some things to keep in mind, especially with tensions increasing between Australia and China.

So, tune in, it is a fascinating discussion.

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A couple of weeks ago I held a ‘Courageous Leadership’ event, which received incredible feedback. Society is calling for leadership. But calling is one thing, how do we support people to find the courage to step forward and feel supported as they develop the necessary skills to lead effectively, and have find the confidence so they can show up as themselves?

We need to provide them with a ‘safe zone’ and the resources, support, time, and opportunities they need to embark on their journey. This is why today’s episode of my podcast is so timely.

A little context for you. Last year I had the pleasure to speak with Shelley Flett on her podcast, ‘The Dynamic Leader’. Shelley and I found common ground in our thinking and philosophy. I appreciate the amazing work Shelley has been doing as a leadership development and team performance coach and facilitator. She has had over 15 years’ experience leading and coaching individuals across a broad range of industries.

So, I decided to ask Shelley to join me on my podcast so we could tap into the work she is doing and talk about both the opportunities and risks we are seeing with people management and leadership.

I will also share, the recording of this episode with Shelley was done prior to the ‘Courageous Leadership’ event I held but this episode complements the event so well.

Shelley is passionate about increasing capability and reducing dependency and encourages transformational (over transactional) change. She is also the author of two books:

• ‘The Direction Dilemma’ - why knowing what you want makes you a better leader.
• ‘The Dynamic Leader’ - become the leader others are inspired to follow.

We covered a lot in our discussion on being an effective leader and the risks in not having effective leadership within an organisation. This episode is a treasure trove of insights to help any person at all levels of their leadership path, including:

• The relevance and importance of our journey’s to be where we are today.
• How we can become institutionalised as we can get lost and emerge into the fabric of the organisation in which we work within.
• Our search to understand, ‘Who am I? What is my identity? What is that made up of?’ And understand ‘Who I am, is not what I do. And what I do, is not who I am.’
• Giving feedback and both the opportunity and risk associated to how you do this, including feedback that is personal and offensive is not okay.
• The importance of creating a safe space for ourselves and knowing how to have boundaries. Drawing on Elizabeth Lesser’s quote, ‘Do no harm take no sh!t’.
• The importance of coaching and understanding that coaching is not show and tell, it is ask and listen.
• Treating employees like adults and move away from ‘tell mode’.

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Diversity is a topic that comes up regularly. The need for strong women to have the courage to step forward and help build a pathway for themselves, and others.

Well today, we are talking to a ‘trailblazer’, being a first-generation Pakistan American woman who had the ambition and focus to join the FBI, yet it would seem life had other plans. Meet Nazia Sharif and hear about her remarkable experiences as an FBI Intern and how life opened up a new direction and world of possibilities and opportunities, within the private sector.

Today, Nazia Sharif is the Chief Operations Officer at Next5 Inc, a business intelligence and strategic advisory firm focused on emerging technology and geopolitics. 

Nazia holds a Bachelor of Science (B.S.) in Political Science and Criminal Justice, speaks four languages, as well as a Master of Arts (M.A.) in Criminal Justice and Sociology and prior to her time at Next5, Nazia served multiple roles at Haystax.

Haystax provides patented AI-backed software to assist the public and private sector in risk management ranging from detecting insider threats to planning law enforcement operations. During her time at Haystax, Nazia was an analyst focused on insider threat and continuous evaluation; she helped develop a pandemic response solution; was the project manager to multiple customers; managed the company’s facility clearance and was promoted to Chief of Staff to the CEO.

So, join us as we discuss Nazia’s remarkable and inspiring story, including:

• Serving in the FBI for a year working in Counterintelligence and the Field Intelligence Group.
• Growing up as a first generations Pakistan American.
• How September 11 changed Nazia’s perspective and drive to be in the middle of the change needed.
• How one person’s leadership changed her life.
• The joy and challenges of being a high performer and parent to twin-boys.

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Last year I had the pleasure of being interviewed by Chris Cubbage on his show, MySec.TV. It was such an interesting discussion I reciprocated the offer for Chris to share his own incredible story on this episode.

Today, Chris is Director and Executive Editor for MySecurity Media and principal consultant with Amlec House. Chris is the author of Corporate Security in the Asia Pacific Region, Security Risk Management in Corporate Governance and publisher of Cyber Risk Leaders by Shamane Tan. As I mentioned prior, Chris is the host of MySec.TV, plus the Cyber Security Weekly Podcast and editor of the Australian Cyber Security Magazine and Cyber Risk Leaders Magazine. So, a very busy person, having many interesting conversations with local and international guests.

Though on this episode, Chris takes us back 30 or so years to share where his fascination with technology was ignited, within his time in the WA Police Force. Chris had a remarkable 15 years in policing, including as a Homicide Detective and Australian Crime Commission Senior Investigator. So listen in as Chris shares the chapters in his life, including:

• Chris's sliding door moment.
• How the Claremont serial killings was defining in Chris’s life.
• His concerns on leadership, especially government and global leadership… where is Australia going?
• How executives are facing with fatigue, disengagement and cultural challenges.
• And of course, a little technology.

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I often hear people talk about the power of partnerships and collaboration, but the reality is that many organisations struggle to do this well. That is the reason I asked international speaker, best-selling author and marketing strategist, Katrina McCarter, to join us in special episode of Unearth A New Perspective On Risk Podcast.

Katrina shares her unique perspective on partnerships, and she also shares her own amazing story. Even from a young age, Katrina learnt the importance of hard work and having big dreams. She learned to not listen to the ‘nah sayers’ and to back herself to see what she was made of. From Katrina’s marketing background to becoming an entrepreneur of multiple businesses, Katrina’s track record speaks for itself, as she has shared a stage in Paris with Audible, Facebook and Google, and in New York won the prestigious ‘You Take the Cake’ best speaker award at the influential M2Moms conference. For five consecutive years from 2017 Katrina has been a finalist in B&T’s Women in Media Awards, thanks to the insights, relatable strategies, and humour she brings to business and which she shares with audiences around the world.

One of Katrina’s core beliefs is you are one marketing partnership away from the business success you want.

So, join us as we discuss the artform and power of collaboration and partnerships, including:

• Potential missing opportunities.
• Being creative, including ‘outside the box’ thinking as one global brand turned a problem into a collaboration and partnership success.
• Partnerships, they come in all shapes, and sizes.
• The importance of people and relationships. It seems obvious, but we still get it wrong.
• Understanding your value.
• Teams competing when they should be collaborating. The risk of disengagement.

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My guest on Episode 17 of the Unearth A New Perspective On Risk Podcast is a second-time guest; Peter Coroneos, International Vice President of the global Cybersecurity Advisors Network (CyAN).

Continuing our conversation about using humanity to inform technology, our conversation moves towards the converging and related risk to organisations of mental health and cyber security, including the implications of fatigue and stress on organisational risk.

Peter is an internationally recognised authority on cyber policy, he was invited twice to the White House to brief Obama Administration cybersecurity leadership. Peter is an Internet industry leader, an activist, and policy innovator. Through CyAN he champions innovation in critical cyber skills, capacity building and behavioural change while supporting the business, professional and personal development of the organisation’s members.

His perspective on this subject reveals some vitally important themes that leaders need to be aware of, including:

• Why we should be paying attention to human behaviour rather than security textbooks
• How human fatigue acts as a risk factor and the impact of stress and fatigue on our decision making
• How heuristic thinking impacts on our choice
• The convergence between mental health and cyber security
• How C-suite executives need to start seeing mental health as more than a health issue
• Executing your risk management strategy through your people

CONNECT WITH PETER

https://www.linkedin.com/in/coroneoscyberintelligence/

https://www.serenityworks.com.au

https://iconcyber.com

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At a time when we need fresh thinking from our graduates as they enter the work world filled with passion and possibilities, are we truly giving them the support and voice they need when entering the workforce?

My guest on this episode of the podcast brings a perspective from a younger generation. Siena Nisavic graduated from UTS in early 2021 and is currently pursuing a career in marketing and content creation. Siena has a passion for creative and strategic content that’s geared towards creating impact. Her current work allows her to feel safe to share her voice, as Siena works as the Content Manager at The Cause Effect, plus she runs her own videography and editing business, SNV, in her spare time.

As my conversation with Siena progressed, it became clear that Siena falls in a minority in finding work that welcomes her perspective. Many of her friends don't feel quite so fortunate. Many graduates enter the workforce feeling they need to hide their voice and do their time until they are "moulded". But here's the thing... don't we need fresh thinking and thoughts? New ways forward, not new versions of the old.

In Siena’s situation, she is passionate about the potential for businesses to create social impact. She believes in business as a force for good and assists with getting brands on a path to purpose which she feels she can contribute to through her work with The Cause Effect. She also loves to help clients communicate their impact through her own video business.

Siena feels lucky for her opportunity, but she also sees the challenges of transitioning from University to work. Listen in to hear more about Siena's work and experience, plus a candid discussion on what it feels like to be a University graduate wanting to make a start in the workforce.

Here are some of the topics we discuss:

• Whether university students are being set up for success after graduating.
• The support gap between graduating and full time work.
• How our work systems and processes are silencing the voices of younger workers.
• Using the return from lockdown as an opportunity to build for better.

CONNECT WITH SIENA

https://www.linkedin.com/in/siena-nisavic-934305169/

https://www.sienanisavicvideography.com

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In this episode of Unearth a New Perspective on Risk, we talk to a few very special guests that I’ve had the pleasure of working with.

Anyone who knows me knows how passionate I am about creating a safe zone for people to allow themselves to stretch to set themselves up for success. This passion has led me to become a mentor in 2019 for the Techgirls Movement Foundation. This organisation runs an annual Techgirls Superhero competition that provides a program to give skills and a new perspective on STEM. The program combines problem solving through a social business and technical lens. The girls, who range in age from seven to seventeen, are tasked with producing high quality business plans, pitch videos and prototypes. The program provides a pathway to role models by connecting each team to a female mentor to build a safe environment to help build their confidence as part of a team.

The program invites the girls to look at real-life challenges and I can tell you their problem-solving abilities are truly remarkable.

The reason I invest my time as a mentor in this program is because I want the girls to know that they can achieve anything they put their mind to. I want them to be able to appreciate people’s differences and to be able to make decisions as a group. I want to encourage respect, but also importantly, I want the girls to be able to appreciate the types of environments where they are set up for success.

2019 was my first Techgirls competition. My team designed an app for students to help them find their first job. The app was called Breakthrough and it won the Gamechanger award that year.

In 2020, my second year, I mentored a team of Year 5 girls, who developed the Bio Be Aware App. This won the NSW category for Primary Schools, which was such an exciting project to be a part of.

In this episode, I interview my team of Year 5 girls and I can’t wait for you to hear from them. Here are some of the things we talk about.

• Why they chose to create an app around biodiversity
• Their favourite part of the process
• Advice from the girls to others who are thinking of participating in similar competitions
• Their wishes for the world
• What they want to be when they grow up
• What they would like to tell their 30 year old selves
• Their one wish for their mums
• We hear from the mums of the Bio Be Aware team, and their experience of the project
• We also talk to Andrew from NSW National Parks and Wildlife about his thoughts on what the girls achieved through their app

ABOUT TECHGIRLS MOVEMENT FOUNDATION

We exist to give girls access to hands-on technology and programs to build their skills and confidence.

The Tech Girls Movement Foundation campaigns for a future where women will lead and innovate across STEM fields, thus empowering themselves, and bringing broader social and economic benefits.

At Techgirls, we take a timely, holistic and evidence-based approach to targeting normative gender stereotypes through complementary programs. These programs provide girls aged 7-17 with STEM skills, mentoring and positive role-modelling, whilst including the community through industry partnerships, school and parent collaboration. Efficacy of the Techgirls programs is optimised by engaging girls in STEM in the formative stages of their education, before negative societal perceptions are entrenched. STEM skills such as coding and robotics are taught, thereby building girls’ skills and confidence in these fields. Key interpersonal skills are also addressed as the flagship program, the Techgirls Competition, is team-based, workshops provide entrepreneurial skills, and girls build rapport with their mentors who are female industry experts.

Learn more here

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My guest on Episode 13 of the Unearth A New Perspective On Risk Podcast is a published author, purpose-driven IP lawyer, lecturer and keynote presenter. Gareth Benson has 20 years experience in Intellectual Property, advising SME and start ups as well as some of Australian peak innovation organisation including CSIRO, Australian Centre of the Moving Image and SBS Commissioned Content and Online.

Gareth has also been a lecturer and trainer in entrepreneurship, digital media and law for RMIT university (Melbourne). He is inspired by Ideas that are an outward expression of his clients identity.

In this episode, Gareth shares his belief that purpose-driven businesses often do not value their most important assets: their ideas. We learn about the fundamentals of Intellectual Property (Trademarks, Copyright, and Licensing) as well as how to support your organisations most valuable resource: your people and their purpose driven ideas!

Other themes we discuss include:

• How you can protect all of your marketing effort and most valuable assets
• How IP empowers others by bringing better ideas into the world
• How identity helps to build powerful intellectual property
• When you should consider protecting your most visible asset- your brand
• Using a map to navigate Intellectual property
• Learning more about the protection and valuation of your IP

Connect with Gareth

https://www.linkedin.com/in/garethbenson/

Connect with IP Assist

https://ipassist.com.au

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My guest on this episode of our podcast has had a remarkable career, including 20 years as a Senior Manager for the US Secret Service. Dr Margaret H. Coggins is a subject matter expert in workplace violence prevention programs; school and campus safety; insider threat and fraud prevention models; and, protective intelligence investigations.

She is a trusted advisor and an experienced security consultant, bringing over 30 years of specialised work in the prevention of targeted violence, threat assessment, behavioural analysis, and change management. As a psychologist, Dr. Coggins’s approach emphasises proactive prevention and intervention strategies to mitigate risk. From her law enforcement background, Dr. Coggins implements operationally relevant, tactically sound, and practically valid solutions. She routinely consults on best practices for program design and implementation, policy development, communications strategies, and training to achieve safety and security objectives. Much of her current work is focused on consulting with businesses, corporate clients, schools, and institutions of higher education to implement threat assessment programs.

Dr. Coggins is a former Federal executive, having served nearly 20 years as a Senior Manager for the United States Secret Service Office of Protective Research, and the Chief of its Behavioral Research Program. Her areas of responsibility included: providing risk assessment research, consultation, and training in support of the Secret Service protective mission, and the study of threatening and high-risk behaviors directed toward the President of the United States. Dr. Coggins’s research efforts provided the foundation for the Secret Service school safety initiative, leading to current best practices in the prevention of targeted violence in schools.

Following 9/11, she was appointed as a Deputy Assistant Director of the Federal Air Marshal Service, to support its transformation to a Federal law enforcement mission, retiring from Federal service in 2012.

Dr. Coggins earned Doctor of Philosophy and Master of Arts degrees in psychology from the Catholic University of America. She holds a Bachelor of Arts degree in psychology from Dickinson College. Her work has been published in several scientific journals and she served as an adjunct Full professor for the George Washington University.

Here are some of the themes we cover in this conversation

• The difference between”making a threat” and “posing a threat”. Understanding the differences - in behaviour, motivation, capability, consequences - as factors that influence how concerned one needs to be about potential threats
• How intervention support can be useful in mitigating risk and the importance of creating a mechanism to provide support.
• Early identification indicators of risk and the pathway to risk
• Changing the thinking around culture issues and reporting behavior
• The importance of top leadership commitment in an initiatives success

Connect with Margaret

Linkedin: https://www.linkedin.com/in/margaret-coggins-ph-d-61b30a35/

Twitter: MHCoggins_LLC

Website: mhcoggins.com

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Peter Coroneos, International Vice President of the global Cybersecurity Advisors Network (CyAN) is my guest on this podcast.

As an internationally recognised authority on cyber policy, Peter was invited twice to the White House to brief the Obama Administration cybersecurity leadership. He is an Internet industry leader, an activist, and policy innovator. Through CyAN he champions innovation in critical cyber skills, capacity building and behavioural change while supporting the business, professional and personal development of the organisation’s members.

Peter has a remarkable back story which he shares with us in this episode. That alone is fascinating, but the insights he has developed as a result of his life’s journey are incredibly valuable.

There is so much gold in this episode, but some of the big topics that come up in this interview include:

• The perpetual problem of human behavioural risk in society
• Why we should approach influence with caution
• The capacity for technology to change the world and impact our relationships
• The importance of remembering the human problem that is being solved throughout the multiple waves of innovation
• Understanding the unintended consequences of technologies
• Using humanity to inform policy

Connect with Peter

https://www.linkedin.com/in/coroneoscyberintelligence/

https://www.serenityworks.com.au

https://iconcyber.com

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Sally Arnold is my guest on Episode 10 of the Unearth A New Perspective On Risk podcast.

Sally is an award winning author, speaker and business coach who specialises in moving individuals and organisations out of stuckness. She is able to turn around challenges towards resolution and success through her innovative business “Creating Encores”.

Sally began her professional life as a flautist in New Zealand and worked globally. She settled back in Melbourne and launched her own successful gourmet cookware shop, and was then headhunted by a Melbourne store to reinvigorate their homewares department.

Combining this business experience with her passion for the performing arts, she sought and won the coveted role of Head of Business Development at The Australian Ballet.

Fascinated by the successful mindset techniques of high-performing artists, she became aware of how well they could be translated into the business world to bring creative solutions to business challenges. She has also trained as a psychotherapist.

Today, Sally’s innovative and robust methodology underpins her coaching programs and her book, “Creating Encores”. She integrates her passion for performance excellence with her skills as a facilitator to unlock greater productivity and fast track success.

In this interview, Sally shares her thoughts with us on how diversification makes us resilient, including the journey of her own career. Some of the areas we get into in this discussion...

• The multiple and disparate paths that we can take in our careers
• How diversifying can make us resilient
• The power of music in meditation
• How support systems can guide us through stepping out of our comfort zones
• How new life and ways forward can emerge from shocking times

Linked in https://www.linkedin.com/in/sally-arnold-2753414/

twitter sallyaarnold

Insta creatingencores

FB https://www.facebook.com/sally.arnold3

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In our first guest interview of the Unearth A New Perspective On Risk Podcast, I interviewed Bryan Ware, CEO of Next5, a new company that was formed to identify the critical emerging technologies of the next five years; and to ensure that companies and governments are anticipating and planning for risks.

Here on Episode 9 of the podcast, we once again chat about risk through the lens of changing global dynamics.

Before founding Next5, Bryan was the first US Presidential-appointed Director of Cybersecurity at CISA, which is the US Cybersecurity and Infrastructure Security Agency. This role saw Bryan lead a 1000-person team and a $1.25 billion organisation through a period of intense volatility and aggressive interference from nation state adversaries.

Before that, Bryan was the Assistant Secretary at the US DHS (Department of Homeland Security), serving as the security advisor on cybersecurity and emerging technology matters and was leading strategic initiatives across the US government and allies to counter Chinese espionage and unfair business practices.

In this episode, Bryan shares with us his insights on anticipating new ways of working, including discussions around

• The growing competitive dynamic between the USA and China
• Understanding how global exposure will change in the future
• Reflecting on what worked well for us at the beginning of the pandemic and how we can use that as an asset
• Anticipating new ways of working and acknowledging that we can do better in reimagining our future
• The Next5 technology matrix- the 12 technologies that will be most important within the next 5 years

Connect with Bryan

https://www.linkedin.com/in/wareb/

https://twitter.com/bsware

Connect with Next5

https://www.linkedin.com/company/nxt5/

https://www.next5.co/

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My guest on this episode of Unearth A New Perspective On Risk is Meqa Smith, founder of The Unforgettable Agency.

Meqa spent the first decade of her career rising quickly through the People and Performance pathway within Hospitality and Professional Services across Australia and New Zealand.

Whilst working with Saatchi & Saatchi she recognized the synchronicity that existed between Marketing, People and Corporate Performance — and that it is in the collision of those elements that ultimate engagement and influence is realized.

After this she spent over a decade focused on marketing, customer experience and how to help businesses get ahead.

Meqa launched The Unforgettable Agency to deliver on her mission of unlocking profitability through differentiation.

Her work then led to a boomerang back around to the people side of the business because the inescapable truth is that no matter how good your product or marketing — your business can only deliver on its promises with the right people on the team.

Leveraging her deep understanding of the inherent flaws in the standard approach to employment and their impact on business, she turned her attention to the root cause of these issues.

Currently The Unforgettable Agency is focused on delivering creative solutions for recruitment and engagement that help businesses attract unicorn employees who are perfectly aligned with their values and mission.

Meqa is direct, with a refreshingly honest presentation style and relatable analogies, keeping an audience engaged and entertained while they trip over the truth — and she promises your audience will leave knowing exactly how they should be looking at the world of work differently.

Some of the topics we cover in this interview include:

• Reframing from acquisition to retention
• Applying marketing and customer experience principles to the recruitment process
• The number one reason employees leave their jobs
• Human iOS
• The alchemy of adding another employee to the mix in a business
• How acknowledging our shared humanity positively impacts our workplace interactions

I hope you enjoy this episode. If you do, let me know and please feel free to share this podcast with others who you think will enjoy it.

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This week’s guest is Chris Wilson, a stress scientist. Chris comes from a background in consulting and mentoring elite groups such as the military, elite sports, performing arts and corporate athletes. He combines systems and data to make informed decisions that catapult a team’s engagement, productivity and outcomes.

Spending the early part of his career working with and developing future leaders, he identified that a necessary part of the success plan is to improve the individual’s performance capacity. This is achieved by adapting capacity in three key areas: physical, mental and emotional capacity, to enable them to perform their role. Chris helps to develop these three key components to reduce the risk of burnout.

Our interview covers a range of insightful themes, particularly relevant to the current working-from-home environment, including:

• How working from home is changing our stress responses to work
• The role of ego and the increased need to justify our worth and value
• Identifying the physical, mental and emotional early warning signs that people aren’t coping well
• Identifying the possible patterns that are contributing to self sabotage
• The impact of constant striving for perfection across a range of roles, especially relevant to women
• Future intent. Tapping into the emotional side of where people want to go and who they want to be
• Looking at the whole person, not just the worker

Connect with Chris

Linkedin https://www.linkedin.com/in/chrisw-stress-scientist/

Website stress-scientist.com

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My guest on Episode 5 of our podcast is Paul Gordon, CEO of Catalyze APAC – a niche consulting firm that transforms decision making in private and public sector organisations.

Paul is a trusted adviser to executives and senior leaders across multiple industries. For more than fifteen years he has helped some of the largest and most influential organisations in Australia, New Zealand and the United Kingdom make hard decisions that involve budgets in the billions and impact millions of stakeholders.

Working closely with leaders in the public, private and not-for-profit sectors, Catalyze help them do more with less, make impossible trade-offs, optimise their budget, select the best alternative overall and develop organisational strategy.

They achieve this by applying Decision Thinking, a way of looking at the world through the lens of what decisions need to be made, in order to cause action and engineer the future. When you adopt Decision Thinking, you don’t see problems – you see decisions that need to be made, and a clear way to make them.

In this episode, we explore decision-making through the lens of risk. Some of the themes we get into include

• The intersection between systems and people and how we can make better decisions for those that are impacted by the system
• Consciousness in the world of decision making
• Active stakeholder participation
• An empowering approach to decision making

Connect with Paul

Linkedin https://www.linkedin.com/in/decisions/

Linkedin Company Page https://www.linkedin.com/company/catalyze-apac/

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In Episode 4 of our podcast series we get into the topical area of Organisational Purpose. My guest in this episode is an author, a speaker and “Chief Purpose Activist” at Purpose Consultancy, The Cause Effect. Carolyn Butler-Madden believes in a world where business is a force for good and brands drive profit through purpose.

She helps business leaders define their Purpose and embed it into their business and brand to deliver meaningful social impact AND competitive advantage. Her mission is to make meaningful social purpose a vital part of business in Australia and beyond.

Carolyn brings 30 years’ international experience creating successful and internationally awarded marketing campaigns for some of the world’s best brands. Over 18 years she owned and ran two agencies in Sydney, until quitting the agency world for consulting, to pursue her passion for social purpose.

Today she helps business leaders understand the power of purpose and develop strategies that drive profitable outcomes by creating positive social impact.

Here are some of the themes we cover in this interview:

• How the purpose of business is changing
• The power in finding your ‘people like us’
• Doing what you love versus loving what you do
• The 6-pillar framework Carolyn uses to get her clients on a Path to Purpose

Connect with Carolyn

Linkedin https://www.linkedin.com/in/carolynbm/

Linkedin company page https://www.linkedin.com/company/the-cause-effect-consultancy

Twitter @carolynbm

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In our third episode I’m really excited to interview Mark Crosweller AFSM, on what is a vital subject for leaders today: How ethical leadership improves our organisations and their capacity to deal with risk, reduce harm and create a better world.

Mark has 36 years of experience in crisis, national security, and emergency management, leading major strategic reform in governance, strategy, policy, operations, and capability.

Between 2012-2019 Mark was responsible for briefing the Prime Minister and Cabinet on disaster management and providing strategic policy advice on climate and disaster risk reduction and resilience. Mark is now the Founder and Director of Ethical Intelligence, a Senior Advisor to a Global Consulting Organisation advising on climate and disaster risk and leadership ethics and working with Unearth on Ethical Leadership. Mark is currently finalising his PhD research on the ethical premise of leading people through the adversity and loss of disasters.

Some of the topics we get into in our discussion:

• The power of virtue and the power of virtue in leadership
• Mark’s experience with leaders in defining the virtues that are most important to them
• How learning to apply their key virtues, enables leaders to create their “moral compass”
• The power of ethical leadership through adversity
• Trusting your own intuition in an environment where rational thought and logic are traditionally valued
• How being clear on our virtues and ethics can improve all of our lives personally, professionally, relationally

It is a fascinating topic and never more important than today, given the issues the world is facing.

Connect with Mark

Linkedin: https://www.linkedin.com/in/mark-crosweller-afsm/

Website: https://ethicalintelligence.com.au

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In our first guest interview, I speak to Bryan Ware, CEO of Next5, a new company that was formed to identify the critical emerging technologies of the next five years; and to ensure that companies and governments are anticipating and planning for risks.

Before founding Next5, Bryan was the first US Presidential-appointed Director of Cybersecurity at CISA, which is the Cybersecurity and Infrastructure Security Agency. This role saw Bryan lead a 1000-person team and a $1.25 billion organisation through a period of intense volatility and aggressive interference from nation state adversaries.

Prior to working at CISA. Bryan was the Assistant Secretary at the US DHS (Department of Homeland Security), serving as the security advisor on cybersecurity and emerging technology matters and was leading strategic initiatives across the US government and allies to counter Chinese espionage and unfair business practices.

Bryan has a remarkable background, which you can learn more about during our podcast. And when it comes to understanding risk, he is one of the best. This will be our first podcast together, but it won't be our last.

Here are some of the themes we covered to give you an idea of what to expect:

• His career journey from engineering science degree graduate to Director of Cybersecurity at CISA
• The Next5 technology matrix of the twelve critical and emerging technologies that will drive economic growth and government policies
• Bryan’s view on the importance of people alongside technology in managing risk
• Navigating the lows and highs of probabilities and consequences in risk events

Connect with Bryan

Linkedin – Bryan Ware https://www.linkedin.com/in/wareb/

Linkedin – Next5 https://www.linkedin.com/company/nxt5/

Website – Next5 https://www.next5.co/

Twitter – Bryan Ware @bsware

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This is the pilot episode of the new podcast series, Unearth A New Perspective On Risk, which aims to lift the lid on risk and rip it apart to help give you a new perspective.

In this short introduction, your host Lisa Sisson, founder of Risk Consultancy, Unearth, shares the “why” behind launching this podcast and what you can expect to learn from the series. Some of the topics she covers include:

• Finding the hidden treasures and opportunities within risk for those that dare to seek them
• Recognising that many people get caught up in the smoke and mirrors of risk and often fear the consequences, which can become a barrier to finding the opportunities
• Through guest interviews, showcasing stories and insights of different aspects of risk
• Understanding what people and businesses are ultimately trying to achieve – to protect and care for what is most important to us – our people, places and things that we value the most; or that we have a responsibility to protect
• Introducing Unearth’s unique approach to risk; their S4R risk system and their PROTECT framework

Connect with us

Website: https://unearth.com.au/

Linkedin – Lisa Sisson https://www.linkedin.com/in/lisasisson/

Linkedin – Unearth https://www.linkedin.com/company/unearth-technologies-pty-ltd/

Facebook – Unearth https://www.facebook.com/UnearthTechnologies

Twitter – Lisa Sisson https://twitter.com/lisamsisson

Twitter – Unearth https://twitter.com/UnearthTech

Email – Lisa lisa.sisson@unearth.com.au