Bug Bux Podcast: Recent Episodes
Solomon Airhart and Allan Draper
Bug Bux Podcast is designed to help pest control owners start and rapidly scale their company. The hosts, Solomon Airhart and Allan Draper, are experts in the pest industry, and they are committed to providing the best guests and resources to help entrepreneurs. And their goal is to help you become a bug money millionaire. Solomon Airhart started out as a door-to-door sales representative, then co-founded Aruza Pest Control. As the CEO of Aruza Pest Control, he scaled to a $10 million dollar company. Solomon was the recipient of NPMA’s Young Entrepreneur Award in 2020. In addition, Solomon led his company to breaking into the PCT Top 100 within 5 years of starting the company and landing #256 on the Inc. 5000 list of fastest-growing private companies. You can follow Solomon along his journey on Facebook, Instagram, and LinkedIn @solomonairhart Allan Draper is a serial entrepreneur, investor, business growth expert, attorney, and co-founder of proof. Pest Control, a company dedicated to providing the highest standard of pest management services to homeowners. Allan's diverse industry experiences led him to become a mentor and coach to business owners and entrepreneurs. His branches are in eight different states, with more than 100 employees and hundreds of sales representatives. With hard work and dedication, proof. Pest Control has continued to have massive success in multiple markets. Serving the community has remained a primary mission for Allan and is one of his core values. You can follow Allan on Facebook, Instagram, and Linkedln @allanrdraper
Bee removals are usually seen as one-time jobs.
Jean Navarro saw something different.
In this episode of the Bug Bux Podcast, Allan Draper sits down with the owner of Mega Bee Rescues & Pest Control to break down how he transformed a specialty service into a thriving recurring revenue engine.
Learn:
- How bee removals lead to pest control customers
- The science behind bee colonies and relocations
- Why proper pricing matters
- Lessons from removing 18 active hives in a single project
- How to create a service customers never want to leave
If you're in pest control, this episode will change how you think about specialty services.
👉🏼 https://www.skool.com/bugbux
Taylor returns to break down fresh numbers from Applause's 2026 State of Home Services Benchmark Report, covering the new standards for technician performance like daily visit volume, reservice rates, routing efficiency, and Google review benchmarks. From there the conversation shifts to reputation, and why Google has changed its stance on review solicitation. Thousands of home services companies have watched real reviews disappear from their profiles overnight. Additionally, a new Google Maps update now lets customers leave reviews anonymously.
👉🏼 https://www.skool.com/bugbux
Most entrepreneurs don't struggle because they aren't working hard enough—they struggle because they feel like they're constantly falling short.
In this episode, Allan Draper sits down with Aaron O'Brien, owner of Pro Strike Pest Solutions, to talk about the reality of building a pest control business while raising a family. They dive into work-life balance, entrepreneurial guilt, communication with your spouse, staying present with your kids, and why gratitude may be your greatest competitive advantage.
If you've ever felt like you're failing at business, family, or both, this conversation is for you.
In this episode:
- Why "work-life balance" is the wrong goal
- The power of focused imbalance
- How Aaron structures his days around family
- Entrepreneur guilt and overcoming the feeling of never doing enough
- The Gap vs. The Gain mindset
- Practical habits for staying grateful while building your business
👉🏼 https://www.skool.com/bugbux
This week, Allan Draper welcomes back the original Bug Bux co-founder, Solomon Earhart, for one of the most honest conversations we've ever had on the podcast.
After building Arusa Pest Control into one of the fastest-growing companies in the industry and achieving an eight-figure exit, Solomon found himself facing something no one saw coming. Behind the success was burnout, overwhelming pressure, depression, unhealthy coping mechanisms, and the realization that chasing growth at all costs came with a price.
In this episode, Solomon opens up about the mistakes that nearly cost him everything, his journey through sobriety, therapy, rebuilding his life, and how his definition of success has completely changed. Allan also reflects on the pressures business owners face and why the pest control industry needs to have more honest conversations about mental health, relationships, and purpose.
If you've ever felt overwhelmed by the pressure to grow, questioned why you're chasing success, or struggled silently while trying to build your business, this episode is for you.
In this episode:
- Solomon's journey from eight-figure exit to personal rock bottom
- The dangers of ego-driven entrepreneurship
- Burnout, anxiety, addiction, and rebuilding after failure
- Why business owners need stronger support systems
- How redefining success changed Solomon's life
- Asking yourself the most important question: Why are you doing this?
This isn't just a conversation about business—it's a conversation about becoming the kind of person who can build something meaningful without losing yourself in the process.
https://www.skool.com/bugbux
In this episode of the Bug Bux Podcast, Allan Draper sits down with John Speed, founder of Kilauea Pest Control in Hawaii, to talk about what it really takes to build an exceptional company.
John shares the lessons he's learned growing one of Hawaii's most respected pest control businesses—from creating an award-winning workplace culture to surrounding yourself with great people and learning from other industry leaders.
The conversation dives into why the best leaders don't react emotionally, how to give feedback that actually improves performance, why explaining the "why" matters more than giving instructions, and how networking with high-level operators can completely change the trajectory of your business.
Whether you're trying to get out of the truck, build a stronger leadership team, or create a company your employees never want to leave, this episode is packed with practical takeaways you can implement immediately.
In this episode:
• Why great leaders pause before reacting
• Building a "Best Place to Work" culture
• Hiring and retaining rock-star employees
• The importance of peer groups and networking
• Leading through trust instead of micromanagement
• Giving constructive feedback that motivates
• Why your people, not your systems, are your greatest competitive advantage
Lessons from Hawaii's first PCT Top 100 pest control company
If this episode challenged the way you think about leadership, share it with another business owner or someone on your team who needs to hear it.
https://www.skool.com/bugbux
Most pest control companies offer the same products. So why do some businesses earn loyal customers while others lose them?
In this episode, Allan Draper sits down with Ben Riches, founder of Apex Pest Solutions, to discuss how communication has become one of his company’s biggest competitive advantages. From answering every phone call to following up after every service, Ben shares the systems that have helped his company grow from zero to nearly 850 customers.
They also dive into leadership, consistency, building systems, and the books that have shaped Ben as an entrepreneur.
https://www.skool.com/bugbux
What can a CPA teach a pest control owner about scaling a business?
In this episode of the Bug Bux Podcast, Allan Draper sits down with Brandon Sizemore, co-founder and COO of Mint Pest Control, for a conversation packed with real business insights, operational lessons, and mindset shifts every PCO needs to hear.
Before helping build one of the industry’s fastest growing companies, Brandon spent 12 years as a CPA working with organizations like the Arizona Cardinals and the Salvation Army. Now, he’s applying those same systems, processes, and financial principles to pest control growth.
This episode goes far beyond accounting.
Allan and Brandon dive into:
- Why most business owners struggle to get out of the truck
- How systems and documentation create scalable companies
- The mindset shift from employee to entrepreneur
- Why pest control is one of the best businesses in the world
- Leadership, delegation, and building customer experiences that last
- The importance of mentorship, community, and learning from failure
- How Bug Bux and networking can accelerate your growth
Whether you’re a solo operator trying to grow or leading a multimillion dollar company, this episode is full of practical lessons you can apply immediately.
This isn’t just an episode you listen to once… it’s one you’ll want to revisit with a notebook in hand.
What happens when a former FBI intelligence analyst enters the pest control industry with zero experience?
In this episode of the Bug Bux Podcast, Allan Draper sits down with Luke Lewis, founder of Native Pest Management, to talk about building one of the fastest-growing pest control companies in the country.
Luke shares how he went from working in the FBI to launching Native Pest Management in 2015, growing it into an Inc. 5000 company five years in a row and landing #63 on the PCT Top 100 list.
The conversation dives deep into:
- The biggest pricing mistakes new PCOs make
- Why cheap pricing attracts the worst customers
- How premium pricing improves company culture
- When and how to raise prices without losing customers
- Building a high-quality brand in competitive markets
- The importance of paying technicians well
- Why many pest control owners are afraid to grow profitably
If you’re trying to scale your pest control company, improve profitability, or position your business as a premium service provider, this episode is packed with practical insights you can apply immediately.
In this solo episode of the Bug Bux Podcast, Allan Draper opens up about the emotional side of building a business that most owners never talk about.
From difficult employees and angry customers to growth pressure, burnout, and feeling overlooked in an “unglamorous” industry, Allan shares a reminder every entrepreneur needs to hear.
What you do matters.
Whether you’re running a million-dollar company or just thinking about starting your business, this episode is about purpose, leadership, family, employees, customers, and pushing through the hard seasons that come with entrepreneurship.
If you’ve been feeling discouraged, overlooked, or questioning whether the grind is worth it… this episode is for you.
What does it actually take to scale a pest control company past $1M?
In this episode of the Bug Bux Podcast, Allan Draper sits down with Andrew Peluso, founder of Pesty Marketing, to break down the marketing systems, sales processes, and leadership mindset that separate struggling operators from high-growth pest control companies.
They dive into:
• When pest control companies should hire a marketing agency
• Google LSA tips that can instantly improve lead flow
• Why response time can make or break your marketing
• The real reason most companies waste expensive leads
• How better sales systems lower customer acquisition costs
• What operators need in place before scaling
• Leadership lessons from some of history’s greatest business minds
If you’re trying to grow your pest control company from $1M to the next level, this episode is packed with practical strategies you can implement immediately.
Allan Draper sits down with Tony Carder, owner of True North Pest Control, for a powerful conversation about leadership, relationships, patience, and building businesses the right way.
After a successful exit from Active Pest Control and a five-year non-compete, Tony returned to the industry by acquiring multiple companies founded by former employees, proving why burning bridges in business can cost you far more than money.
In this episode, Allan and Tony dive into:
- Why emotional “knee-jerk” reactions hurt leaders
- The importance of sleeping on difficult decisions
- How strong relationships can come full circle years later
- Building company culture through trust and mentorship
- Why community involvement creates long-term business growth
- The real timeline for marketing ROI in pest control
- Door-to-door vs. relationship-based growth strategies
- How True North scaled from $1.4M to nearly $9M in revenue
Tony also shares lessons learned from decades in business, mentoring younger operators, and focusing on principles over short-term wins.
Whether you’re building your first route, scaling a multi-million dollar operation, or leading a growing team, this episode is packed with practical wisdom for the long game of business and life.
🎧 Listen all the way through for key takeaways, leadership insights, and actionable advice for pest control owners looking to grow sustainably.
Join Bug Bux+ https://www.skool.com/bugbux/about
In this episode of the Bug Bux Podcast, Allan Draper sits down with Kyle Turner, founder and CEO of Proactive Pest Control, to unpack how he scaled a pest control company to 140+ employees and multiple locations without relying on traditional door-to-door sales. Kyle shares the early marketing strategies that fueled Proactive’s growth, from dominating Yelp in the early days to leveraging Google LSAs before the market became saturated.
The conversation dives deep into building scalable sales systems, creating high-performing teams, and using incentives, KPIs, and daily accountability to drive consistent growth. Kyle also opens up about leadership, delegation, company culture, and why empowering managers, not micromanaging them, has been critical to Proactive’s success.
Whether you’re just starting a pest control company or looking to scale your operation, this episode is packed with actionable insights on marketing, leadership, retention, and building a customer-first business that lasts.
Join Bug Bux+ Here https://www.skool.com/bugbux/about
In this episode of the Bug Bux Podcast, Allan Draper sits down with Alex Daie, former F/A-18 Super Hornet combat pilot, F-35 instructor pilot, Wharton MBA, and now founder of Fortis Pest Control.
Alex shares why he left a successful corporate career to launch a pest control company from scratch and the mindset shifts that helped him make the leap into entrepreneurship.
They dive deep into:
- Why recurring revenue businesses are so powerful
- What fighter pilot training teaches about leadership and accountability
- Building a company employees actually love working for
- Customer retention vs. chasing new sales
- How to handle failure as an entrepreneur
- The importance of feedback, debriefing, and constant improvement
- Why culture matters more than most owners realize
- What makes the Bug Bux community different
This episode isn’t just about pest control, it’s about leadership, growth, ownership, and building something meaningful. Whether you’re just getting started or scaling your business, there’s a lot to take away from this conversation.
Join Bug Bux+ Here https://www.skool.com/bugbux/about
Most pest control companies are spending thousands on marketing… and still missing a huge percentage of their leads.
In this episode, Allan Draper sits down with Aaron Cooper, CEO of SameDay AI, to break down exactly why that’s happening and how to fix it using AI without needing a big team or technical expertise.
They dive into what’s really going on behind missed calls, slow follow-up, and lost revenue and how top operators are using AI to instantly respond to leads, book more jobs, and create a better customer experience.
Inside this episode:
- Why speed is the #1 factor in converting pest control leads
- How AI can handle calls, texts, and follow-up 24/7
- The right balance between automation and human interaction
- What most companies get wrong when implementing AI
- How to get started quickly without overcomplicating your systems
Plus, Aaron shares a powerful (and free) AI tool that can audit your marketing and show you exactly where you're wasting money and where your biggest opportunities are.
👉 Join Bug Bux Plus: https://www.skool.com/bugbux/about
If you’re struggling with employee retention… this episode is for you.
Allan Draper sits down with Maria Sorrentino, CEO of Pest Pros, to break down what actually keeps great people around and it’s not just pay, processes, or performance metrics.
From building a true “family-style” business to turning entry-level employees into six-figure earners, Maria shares how focusing on people first creates better teams, stronger culture, and ultimately better business results.
They dive into:
- Why most companies focus too much on performance and miss what really matters
- The balance between structure (SOPs, KPIs) and culture (connection, energy, purpose)
- How to identify what your employees actually want (hint: it’s not always promotions)
- Practical ways to improve retention, engagement, and leadership inside your company
- Why “fun gets it done” might be the missing piece in your business
🚀 Join Bug Bux + (community, trainings, and exclusive access):
https://www.skool.com/bugbux/about
Most pest control owners are chasing growth in the wrong place.
In this episode, Allan Draper sits down with Reagan Nickl (VP of Customer Success at Ask Nicely) to break down one of the most overlooked, but highest-impact, growth levers in your business: customer experience and retention.
If you’re focused on leads, sales, and marketing… but not obsessing over your current customers, you could be leaving massive revenue on the table.
Reagan walks through a practical, step-by-step framework for turning customer feedback into:
- Higher retention
- More referrals
- Better reviews
- More consistent, predictable revenue
They also dive into how to actually implement this (even if you’re busy), including:
- The 5-step feedback-to-growth system
- The biggest customer experience killers in pest control
- Why most companies lose customers (and don’t even realize it)
- How to use AI to automate follow-ups and recover unhappy customers
- Simple ways to turn your customers into raving fans
If you feel like you're working hard to grow, but not seeing the compounding results you want, this episode will show you exactly where to look.
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👉 Listen to the previous episode referenced in this conversation:
https://www.buzzsprout.com/1863674/episodes/18295530
👉 Join Bug Bux + (exclusive trainings, community, and resources):
https://www.skool.com/bugbux/about
In this unscripted episode, Allan Draper and Mat Rogers dive into what actually separates businesses in today’s AI-driven world and it’s not what you think.
They unpack a powerful idea: AI can only remix what already exists… but it can’t replicate real, lived experience. And in a world flooded with generic content, that gap is becoming the biggest opportunity in business.
From behind-the-scenes insights on Bug Bux Con to the rise of community-driven growth in the pest control industry, this conversation covers:
• Why relationships and in-person connection are becoming more valuable (not less)
• How sharing real wins and failures gives you a true competitive edge
• The danger of relying too heavily on AI-generated content and “shortcut” strategies
• Why the businesses that win in 2026 and beyond will be built on authenticity, not automation
They also get real about competition, legacy, and what it actually means to build something that lasts.
If you're trying to scale your business, stand out in a crowded market, or figure out where AI actually fits—this episode will challenge how you think about growth.
In this episode of the Bug Bux Podcast, Allan Draper sits down with Chris Wrex, owner of Wrex Wildlife & Pest Control, to talk about building a business from the ground up and mastering one of the toughest niches in the industry: wasps.
Chris shares his journey from being a school teacher to becoming a trusted pest control expert, along with the mindset shifts that helped him grow past plateaus. They dive deep into the power of community, how to actually use the Bug Bux group to your advantage, and why going from an “island” to a “continent” can change your business.
You’ll also get a masterclass on wasp control, including:
• How to properly identify different species
• Why most technicians treat nests incorrectly
• The biggest mistakes (and costly callbacks) to avoid
• Practical techniques to handle nests more effectively and safely
Whether you’re a new operator or a seasoned owner, this episode is packed with real-world insights you can apply immediately to grow your pest control business.
In this episode of the Bug Bux Podcast, Allan Draper sits down with Matt Deroest, owner of Ultimate Pest, to break down how he went from a side hustle to a fast-growing pest control business in the Phoenix market.
Matt shares how he carved out a unique lane by focusing on services most companies ignore, like pigeons, weeds, and specialty jobs and how that strategy led to massive growth and low customer acquisition costs.
They also dive into:
- Turning one-time jobs into long-term customers
- Running high-performing Meta ads (that actually convert)
- Building a business while balancing family life
- Letting go of control and stepping into the owner role
If you’re looking to grow your pest control business, stand out in a crowded market, and work smarter, not just harder, this episode is packed with real, actionable insights.
You’ve heard it before but you’re probably not doing anything about it.
In this episode, Allan breaks down one of the most important (and overlooked) drivers of success: who you spend time with. Backed by real studies and real-world examples, this isn’t just motivation, it’s a wake-up call.
If you want to make more money, build a better business, improve your relationships, and actually enjoy life more… it starts with your circle.
Also in this episode:
• What to expect at Bug Bux Con
• Why networking isn’t optional anymore
• How the right room can change everything
In this episode of the Bug Bux Podcast, Allan Draper sits down with pest control owner Matt Thompson to break down how he’s built a thriving, fast-growing business, without spending money on advertising.
From starting his company while working full-time to now averaging $70K–$80K in growth each year, Matt shares the real strategies behind his success: relentless customer care, organic growth, and mastering the small moments that most companies overlook.
They dive into:
• How to grow without a marketing budget
• The real driver behind low attrition (hint: it’s not pricing)
• Simple ways to create a “white glove” customer experience
• Training technicians to deliver consistent, high-level service
• The balance between efficiency and relationship-building
• Why retention will always beat acquisition
If you’re a pest control owner looking to grow sustainably, build loyal customers, and stand out in a crowded market—this episode is packed with practical, no-BS insights you can start using today.
In the pest control industry, it’s easy to fall into the "zero-sum" trap; the idea that for one business to win, another must lose. But what if the opposite were true? What if helping your "competitors" actually helped you grow faster?
In this episode of the Bug Bux Podcast, Allan is joined by Travis Bottoms and Tyler Sublette, founders of Nice Pest Company, who have scaled to 1,600 accounts in just 18 months. We dive deep into why there’s plenty of room for everyone at the table and how a spirit of abundance, rather than scarcity, is the ultimate business hack.
We also discuss the upcoming Real Pest World House in Dallas, Texas. This isn't just another networking event; it’s an immersive, mastermind experience designed to:
- Foster Radical Transparency: Share the wins, losses, and "secret sauce" with fellow owners.
- Build Lifelong Alliances: Turn competitors into collaborators and friends.
- Scale Smarter: Learn from those who have already cleared the hurdles you're facing.
As the Real Pest World motto says, "You can't compete with us because we want you to win." Whether you're a solo operator or managing a fleet, this episode will challenge you to look at the business across the street as an ally, not an enemy.
Join the Movement
Ready to step into an environment where your growth is everyone’s priority? The Real Pest World House is looking for hungry, open-minded owners who are ready to level up.
Don't wait—spots are limited to ensure an intimate, high-impact environment. Head over to therealpestworld.com today to fill out your application and secure your seat at the table. It’s time to stop competing and start winning—together.
In this episode of the Bug Bux Podcast, we sit down with the founders of Peppermint Pest Control to discuss their unconventional journey into the industry. Coming from outside the pest control world with "zero connections" and "zero book of business," they explain how their fresh perspective as consumers led them to challenge industry standards.
We dive into:
- The No-Contract Model: Why they rely on quality service rather than binding paperwork to retain customers.
- The "Trust Business": Shifting the focus from killing bugs to building lasting relationships.
- Service as Growth: How prioritizing customer experience from the top down has fueled their success.
- Consumer-First Innovation: Identifying unmet needs in the market and building a brand that truly serves the demographic.
Whether you're an industry veteran or an aspiring entrepreneur, this episode offers valuable insights into how a "boots on the ground" mentality and a commitment to transparency can transform any business.
Links:
Bugbuxplus.com/bbcon
IG: @Pepermintpestcontrol
What if the biggest growth lever in your pest control company isn’t marketing, hiring, or pricing… but the people you surround yourself with?
In this episode of the Bug Bux Podcast, Allan Draper sits down with Kevin Reif, founder of Reif Environmental, to talk about the intangible edge that separates good operators from great ones: community.
They dive into the power of relationships inside the pest control industry, why competition doesn’t have to be cutthroat, and how surrounding yourself with driven, growth-minded operators can completely shift your trajectory. From late-night conversations at the Real Pest World House in Orlando to helping competitors in their own markets, Allan and Kevin unpack what it really means to “win together.”
Whether you’re new to the industry or scaling fast, this episode is a reminder that the real hack isn’t a marketing trick, it’s proximity.
If you want to level up your business, start by leveling up the people you spend time with.
Links:
Real Pest House Dallas- https://therealpestworld.com/
Reif Environmental - https://www.instagram.com/reifenvironmental?utm_source=ig_web_button_share_sheet&igsh=ZDNlZDc0MzIxNw==
Is AI about to disrupt the pest control industry, or is it just another tool?
In this solo episode of the Bug Bux Podcast, Allan Draper breaks down the real ways artificial intelligence is already impacting pest control and where it won’t be replacing humans anytime soon.
From predictive pest data and proactive treatments to smarter routing, automated customer communication, and AI-powered pest identification, Allan explores how forward-thinking companies can use AI to increase retention, improve efficiency, and drive revenue. He also dives into how CRM systems may be falling behind, why routing automation is the next big leap, and how chatbots and AI sales tools could soon outperform traditional CSRs in certain situations.
But here’s the twist: AI isn’t coming for your technician’s job, at least not the way you think.
Allan explains why blue-collar, on-site service businesses have built-in protection against full automation, how licensing and regulation slow robotic replacement, and why personal relationships between techs and customers remain one of the strongest competitive moats in the industry.
If you own or operate a pest control company and want to stay ahead of the curve without panicking about the future, this episode will challenge your thinking and help you prepare for what’s actually coming next.
AI isn’t replacing pest control.
But it is separating operators from innovators.
If your phone is ringing but your schedule isn’t filling up, this episode is for you.
Allan Draper sits down with Josh Zuniga, CEO of Vult Growth Systems and former record-setting door-to-door rep (1,500 accounts sold in a single year), to break down what’s really holding pest control companies back from scaling their inside sales.
They dive into:
- Why most companies lose deals before the tech ever leaves the shop
- The #1 operational mistake that kills closing rates
- How urgency, availability, and leadership drive real growth
- Aligning technician incentives with company revenue goals
- Selling multi-year agreements and increasing contract value
- Turning add-ons like mosquito, termite, and insulation into serious revenue drivers
Josh shares Vult’s performance metrics, how they structure sales teams differently, and why growth only works when the entire organization is aligned; from CSR to technician.
If you’re serious about increasing revenue, tightening up your phone process, and building a sales engine that fuels long-term growth, this is a must-listen.
Acquisitions don’t have to mean massive deals, private equity, or losing your company’s identity. In this episode of the Bug Bux Podcast, Allan Draper sits down with Byron Barnes, second-generation pest control owner of Barnes Exterminating in Tennessee, to break down a smarter, more approachable way to grow: micro-acquisitions.
Byron shares how he took over his family business at just 22 years old after his father’s passing and modernized a decades-old operation rooted in paper files, account cards, and typewriters. From implementing new technology to building a recognizable regional brand, Byron walks through how those early changes laid the groundwork for successful acquisitions later on.
The conversation dives deep into how Byron identifies and acquires small pest control companies (typically three trucks or fewer), why timing outreach during the slow season matters, and how personal relationships, branding, and trust play a massive role in deal success. Allan and Byron also unpack what effective customer communication looks like during a transition, how to retain clients when owners retire, and why structured, performance-based payouts protect both buyer and seller.
Marketing a pest control company isn’t as simple as posting on social media or turning on Google Ads and for many owners, that’s exactly where frustration sets in. In this episode of the Bug Bux Podcast, host Allan Draper welcomes back Paul Alley, owner of Pestmaster Services of the Hudson Valley, for a candid, boots-on-the-ground conversation about what it really takes to market and grow a pest control business today.
Paul shares the challenges he faced trying to hire an in-house marketer, why most applicants missed the mark, and how that journey ultimately led him to bring on a fractional CMO. Together, Allan and Paul break down why pest control doesn’t naturally lend itself to organic social media, what types of content actually get attention, and why branding goes far beyond ads; it shows up in trucks, uniforms, technician behavior, and customer experience.
What does it really take to get out of the truck and build a pest control company that can grow without you?
In this episode of the Bug Bux Podcast, Allan Draper sits down with John Stopka, co-founder of Liberty Pest Control, to break down how John scaled his company past $1M in under two years, starting at just 25 years old, by focusing on leadership, systems, and intentional hiring from day one.
John shares his mindset shift from technician to business owner, why he never wanted to “create another job” for himself, and how buying back his time early allowed Liberty Pest Control to grow faster and healthier. They walk through the real, behind-the-scenes progression of replacing yourself in your business, from technician, to CSR, to salesperson, to manager, and how to know when it’s time to make each hire.
This conversation goes beyond tactics and digs into the emotional side of leadership:
• Letting go of control
• Hiring people who are better than you
• Training employees even when they might leave
• Handling fear, stress, and responsibility as an owner
• Building systems so the business doesn’t rely on you
Allan and John also talk candidly about cash flow, owner pay cuts, documenting processes, building culture, and why mistakes are a necessary part of growth. If you’re feeling stuck in the day-to-day, unsure when to hire, or wondering how to scale without burning out, this episode will give you clarity, confidence, and a roadmap forward.
Whether you’re just getting started or pushing past your first million, this is a must-listen for any pest control owner who wants to work on their business, not be trapped in it.
As the industry heads into a new year, strong leadership and people development matter more than ever.
In this episode of the Bug Bux Podcast, Allan Draper sits down with Alan Feuer, Associate Certified Entomologist with over 36 years in the pest control industry, Marine Corps veteran, and former Technical Director at Preventive Pest Control. Together, they dive deep into what it really takes to hire, train, and retain great technicians and why most companies struggle to do it well.
Alan shares proven insights from decades of experience building teams, developing leaders, and implementing structured training systems, including the importance of the first 90 days, why interviews rarely tell the full story, and how character and integrity matter more than technical skill. They explore Preventive’s team lead model, leadership pipelines, and how both small and large pest control companies can create accountability, trust, and consistency without losing their culture.
This episode also tackles:
- Why early attrition isn’t always a bad thing
- How to train leaders instead of promoting by default
- The difference between mistakes and character failures
- Applying military leadership principles to pest control
- Why owners must take full ownership of results; good and bad
Whether you’re a one-truck operator or leading a growing organization, this conversation will challenge how you think about leadership, training, and responsibility and give you practical ideas to start building a stronger team in 2026 and beyond.
A must-listen for pest control owners who want better people, better leaders, and better long-term results.
In this insightful episode, Allan Draper sits down with Scott Sandberg, co-founder of RUVA Pest Control, to explore how building the right culture is the key to sustainable growth in the pest control industry. Scott shares the inside story of how RUVA scaled to nearly $3 million in recurring revenue and earned thousands of five-star Google reviews in just a few years, without compromising on company values or employee satisfaction.
They dive deep into RUVA’s approach to hiring, emphasizing mindset and attitude over prior experience, and how training the right people can turn them into top-performing technicians and future leaders. Scott also opens up about real-world challenges they faced, including team turnover, onboarding, and developing internal talent, showing why short-term fixes and “warm body” hires can create long-term headaches.
Throughout the conversation, listeners will gain actionable strategies for:
- Attracting and retaining high-quality employees who align with your company culture
- Turning your team into a growth engine while maintaining high standards of service
- Developing internal leaders to scale operations without losing control or culture
- Leveraging employee excellence to drive customer satisfaction and 5-star reviews
Whether you’re a pest control business owner looking to scale, improve retention, or build a high-performing team, this episode is packed with practical insights and lessons learned from the frontlines of a fast-growing, culture-driven company.
In this episode of the Bug Bux Podcast, Allan Draper is joined by Jared Ingalls, Vice President of Sales at Pest Management Supply, to unpack one of the most overlooked growth levers in pest control: your relationship with your distributor.
With more than 30 years in the industry, Jared shares what most new (and even experienced) pest control owners get wrong about suppliers and why treating them as true partners can save you money, time, and costly mistakes. From helping new operators get licensed and set up correctly, to answering late-night calls, solving tough infestations, and connecting owners with manufacturers, this episode goes far beyond product pricing.
Allan and Jared also dive into:
- How to choose the right supplier when starting a pest control company
- Why transactional relationships fail during real-world emergencies
- Smart, low-cost marketing strategies like private-labeled glue boards
- How distributors can help control product costs and improve technician performance
- The long-term value of face-to-face relationships in a regulated industry
If you’ve ever treated your supplier as “just a place to buy chemicals,” this episode will change how you think about vendor relationships and how they impact your growth, retention, and reputation.
A must-listen for owners who want to build smarter, not just bigger.
In this powerful and deeply personal episode of the Bug Bux Podcast, Allan Draper sits down with Jana Lloyd, owner of Antelope Hills Pest Control in Lincoln, California. What unfolds is not a typical growth or scaling story but a reminder of why many of us got into pest control in the first place.
Jana shares how she and her late husband built a one-route pest control business rooted in honesty, hard work, and community. After tragedy forced her to step fully into the field, first as a technician, then as the sole operator, Jana carried on the business while raising three children, serving the same customers for decades, and becoming a pillar of her small town.
This episode explores resilience, faith, family, and the often-overlooked beauty of staying small. From 30-year customer relationships to finding purpose through service during life’s hardest seasons, Jana’s story is a moving testament to what pest control can mean beyond trucks, routes, and revenue.
If you’ve ever questioned why you do what you do or wondered if growth is the only measure of success this is an episode you don’t want to miss.
In this unscripted, wide-ranging episode of the Bug Bux Podcast, Allan Draper sits down with longtime friend and pest control marketing expert Matt Rogers for a raw, honest conversation about planning for growth in 2026.
Drawing from real-world experience growing Killingsworth from $8M to $28M and lessons learned from both wins and failures Matt breaks down why the most successful pest control companies win before the season ever starts. From building a realistic budget and setting measurable goals, to creating efficiency targets, aligning vendors, and benchmarking performance month by month, this episode is a masterclass in intentional growth.
You’ll hear why hope alone isn’t enough, how to use your P&L as a planning tool, why uncomfortable accountability is essential, and how the right partners can help you pivot faster and grow smarter. If you’re serious about scaling your pest control business and don’t want to “shoot from the hip” anymore this episode will challenge the way you think about planning, leadership, and execution.
Perfect for owners thinking about 2026 growth, marketing strategy, budgeting, and building a team that actually pulls in the same direction.
In this episode of the BugBux Podcast, Allan sits down with industry veteran Harry Bryan, Director of Business Development at Nisus Corporation, who brings over 30 years of pest control and agricultural experience to the table. Together, they explore how the industry has evolved—from smarter customers and better-trained technicians to the rise of online communities and AI tools like ChatGPT.
Harry shares practical insights on:
- How pest control has shifted from chemical-first to sustainability-focused strategies
- The rising value of networking, mentorship, and in-person events like PestWorld
- Why new owners should build strong relationships with distributors and suppliers
- How to craft your personal “story” when connecting with mentors and peers
- The importance of community over competition in growing a successful company
The episode also dives into Nisus’ major new product launch—the ProShield Pest Control Insulation—and how PMPs can use it to add a powerful, profitable revenue stream while providing more value to customers.
Whether you're brand new to pest control or decades in, this conversation will give you actionable steps, fresh perspective, and ideas to take your company to the next level. Tune in and level up!
In this episode of The Bug Bux Podcast, host Allan Draper sits down with Reagan Nickl, Vice President of Customer Success at Ask Nicely, to talk about one of the most overlooked growth levers in the pest control industry: customer experience.
While many PCOs are focused on marketing, advertising, and new customer acquisition, Reagan shares why the smartest companies are investing their energy in retention, reviews, and referrals. Drawing from her experience helping home service brands across the country, she explains how to build a repeatable “referral flywheel” that turns happy customers into loyal advocates.
Allan and Reagan dive into the systems behind a world-class customer experience, how to collect feedback in real time, close the loop with unhappy customers, and empower technicians to create “wow” moments on every service visit. They also unpack how to use customer data to coach teams, boost morale, and make better business decisions.
Reagan introduces Ask Nicely’s CARTG framework, breaking down the five pillars of CX success:
- Collect: Capture feedback consistently and automatically
- Act: Respond quickly and personally to customer input
- Recognize: Celebrate your top-performing technicians and teams
- Train: Turn feedback into coaching and development opportunities
- Grow: Use positive feedback to fuel reviews and referrals
Whether you’re a small operator looking to improve retention or a multi-location company aiming to scale customer experience, this conversation will help you shift your mindset from chasing new leads to building long-term loyalty.
In this special Thanksgiving episode of the Bug Bucks Podcast, Allan Draper opens up about gratitude, community, and the transformative power of clear goal-setting. Recorded ahead of the holiday but released on Thanksgiving weekend, Allan reflects on the origins of the Bug Bucks community, how it was born during one of the most turbulent times in the pest control industry, and why he’s more grateful than ever for every listener, member, and contributor.
Then, Allan dives deep into his personal goal-setting process—shaped since childhood—and shares the exact steps, frameworks, and mindset shifts he uses to set and achieve meaningful goals in both life and business. You’ll hear:
- Why goal-setting unlocks opportunities you didn’t even know were around you
- The 7 areas Allan uses to map out his yearly personal goals
- His seven most powerful hacks for setting and achieving business goals
- The importance of team buy-in, scoreboards, celebrating effort, and identity-based goals
- How to prepare your pest control company for its strongest year yet in 2026
This episode is packed with practical direction, personal stories, and strategic insights designed to help you create clarity, inspire your team, and confidently map out your next year. Whether you’re listening on Thanksgiving, Black Friday, or weeks later—this is your moment to recalibrate and level up.
And don’t forget: Bug Bucks Plus memberships opened with a locked-in rate through the end of the year. If you’re serious about growth, now’s the time to take advantage.
In this episode of The Bug Bux Podcast, host Allan Draper sits down with Isabelle Lucero, Technical Sales and Compliance Manager at JT Eaton, to unpack one of the industry’s most pressing topics, the evolving landscape of pesticide and rodenticide regulations.
Isabelle, who holds a master’s degree in entomology from the University of Kentucky, shares insights on how new EPA and state-level restrictions are shaping pest control practices across the U.S., what PCOs should be watching for, and how to stay compliant while maintaining effective control strategies.
They also discuss the importance of innovation in pest management, from JT Eaton’s new Long Strong Pole to the Trojan Horse, an inventive IPM bait station designed for discretion and versatility.
Whether you’re a technician in the field or an owner preparing for the next wave of regulation, this episode offers practical advice, fresh ideas, and a reminder that adaptability is key to long-term success in pest control.
Poles here: https://jteatonpmp.com/accessories/dusters-poles/
Trojan Horse here: https://www.jteaton.com/trojan-horse/
Distributor locator: https://jteatonpmp.com/distributor-locator/
Regulatory Disclaimers
- Contact your pesticide distributor, the California Department of Pesticide Regulation (CDPR), or your County Agricultural Commissioner for any questions on RUP rodenticide storage, returns or disposal in the state of California.
In this solo episode, Allan Draper dives deep into one of the most misunderstood parts of entrepreneurship — sacrifice. Drawing from his own early experiences building Proof Pest Control and lessons from his upcoming book, Allan challenges the idea that sacrifice means loss.
He explains why true sacrifice only happens when we trade something of greater value for something lesser, and how entrepreneurs can protect what matters most — faith, family, and personal growth — while still building thriving companies.
Allan also shares a personal story about missing time with his young children in the early days of his business and the lessons that moment taught him about priorities, planning, and balance.
This episode is a reminder that success doesn’t come from giving up what’s most important — it comes from staying disciplined, keeping your priorities in order, and viewing every challenge as an investment in future freedom.
Whether you’re in the grind of startup life or scaling your business, this conversation will help you refocus on what truly matters and find motivation in the journey ahead.
In this episode, Allan Draper sits down with Davin, the 21-year-old owner of Redline Pest Control, a fast-growing, family-owned company out of Arizona. Davin shares how his early experiences in solar and carwash sales fueled his passion for entrepreneurship — and how he turned those lessons into a thriving pest control business.
From running services out of the back of his Audi to building a trusted brand with his dad, Davin talks about the grind, the setbacks, and the rewards of building something from scratch. Allan and Davin dive into topics like door-to-door sales, working with family, and finding business partners who strengthen your weaknesses.
Whether you’re just starting your entrepreneurial journey or looking for inspiration to push through the early challenges, this episode is packed with insight, grit, and real-world lessons.
Join your host, Allan Draper, and the guys on the final night in the Real Pest World house in Orlando. With the "The Real Pest World Orlando" officially wrapped, the crew is both tired and motivated as they share their closing thoughts, highlights, and the powerful connections they've solidified.
This episode isn't just a recap; it's a look ahead. They dive deep into the philosophy of "The Real Pest World"—moving beyond competition to foster a community where "you can't compete with us, we want you to win." Learn about the three core pillars for the future:
- Freshman Focus: Continuing to welcome new, hungry PCOs into the fold.
- Charity & Give Back: Ensuring the event remains about more than just business.
- Learning & Collaboration: Creating structured opportunities for intimate peer-to-peer and vendor workshops.
They also reveal the exciting destination for next year's event, Dallas, Texas, and outline the application process. Don't miss this one to hear how this unique brotherhood is setting the tone for the pest control industry and building a legacy that will truly last.
Apply for The Real Pest World 2026 House Here: https://therealpestworld.com/
In this episode, Allan Draper hosts a special edition of The Bug Bux Podcast—recorded live from The Real Pest World House in Orlando during PestWorld 2025.
Joined by 15 pest control owners representing over $100 million in combined revenue, all coming together under one roof to collaborate—not compete.
The group opens up about why they created the Real Pest World experience, the shift from secrecy to shared growth in the industry, and how genuine relationships are accelerating innovation across pest control companies of every size. From late-night strategy sessions to charity competitions and deep discussions about personal purpose, this episode captures the energy, honesty, and brotherhood shaping the next generation of pest pros.
They talk about how collaboration beats competition, how vulnerability and trust are transforming company culture, and why giving back is becoming a cornerstone of modern pest control leadership. Whether you’re just starting your business or leading a multi-million-dollar operation, this conversation will leave you inspired to connect, contribute, and grow alongside others in the industry.
In this episode, Allan Draper sits down with Taylor Olson, CEO and co-founder of Applause, the employee engagement and performance platform designed specifically for home service companies.
Taylor, who many in the industry know as the co-founder of Slingshot, shares his journey of building solutions that bridge the gap between technician performance, customer experience, and company growth. Together, Allan and Taylor dive deep into how Applause is helping pest control companies motivate their teams, generate more Google reviews, and retain top talent in a competitive market.
They discuss what true technician engagement looks like, how recognition and accountability can transform a company culture, and why the best-performing PCOs are focusing on their people just as much as their processes. Taylor also shares insights from the early days of Slingshot, the lessons learned from scaling quickly, and how those experiences shaped his vision for Applause.
Whether you’re a small business owner looking to improve morale or a growing operator focused on building a stronger team, this episode is packed with actionable strategies, mindset shifts, and proven methods to help you lead better and grow faster.
Show Notes:
Learn more about Applause: https://www.applausehq.com/
🖥️ Website: www.bugbuxplus.com
📱Instagram: https://www.instagram.com/bugbuxplus/
📲Facebook: https://www.facebook.com/groups/bugbuxplus
This episode kicks off something totally new for the Bug Bux community. Allan is joined by Travis Bottoms and Tyler Sublette from Nice Pest Company to talk about their plans for Pest World — where they’ll be staying in a house packed with pest control pros and vendors, Big Brother–style.
They share what they’re most excited for, why events like Pest World matter so much for building relationships and growing your business, and how Travis and Tyler scaled Nice Pest Company fast without spending a single dollar on ads.
Get an inside look at what’s coming to Bug Bux+ — the laughs, the learning, and the chaos that happens when you put a bunch of pest pros under one roof.
Hiring is tough. Retaining great technicians? Even tougher. The pest control industry is facing one of its biggest challenges yet: keeping good employees from walking out the door.
In this episode, Allan is joined by Erik Osborne and Anthony Eshaghi from Journey Health to talk about a game-changing strategy that most PCOs overlook when it comes to employee retention. Spoiler: it’s not higher pay, flashy perks, or pizza Fridays. It’s healthcare.
Eric and Anthony break down why health benefits have become one of the biggest pain points for business owners, how skyrocketing insurance costs are eating into profits, and why offering the right kind of coverage can not only save you money but also keep your team loyal for years. They share real numbers, real options, and the little-known alternatives that are cutting expenses by 30–40% for pest control companies across the country.
If you’ve ever asked yourself:
• “Why do my techs keep leaving, even when I pay well?”
• “How can I compete with big companies when it comes to benefits?”
• “Is there a smarter way to provide healthcare without draining my margins?”
…then this episode is for you.
Tune in to learn how rethinking healthcare can give you a serious edge in today’s competitive hiring market—and why this might be the most important investment you make in your business this year.
Check out Journey Health: journeywholecare.com/bug-bux
Allan is joined by his business partner, Mat Rogers, for a powerful deep dive into what Mat calls the second digital marketing renaissance. They break down how AI is completely changing the way pest control companies are found online, why websites built before 2025 are already out of date, and what PCOs can do right now to stay ahead of the curve.
Mat shares the story of a brand-new client who launched into a market with zero presence — and generated leads within six hours of launching their AI-optimized site. They discuss what it means to build a website that “speaks” to Google’s AI (Gemini), how to structure content for EEAT (Experience, Expertise, Authority, Trust), and practical steps for pest control owners who don’t want to be left behind.
If you’re serious about scaling your company and dominating your market, this is a must-listen episode packed with real data, proven strategies, and next steps you can take today.
🖥️ Website: www.bugbuxplus.com
📱Instagram:  / bugbuxplus
📲Facebook:  / bugbuxplus
In this episode of the Bug Bucks Podcast, Allan Draper sits down with Chad Louk, founder of Prodigy Pest Solutions in Florida. Chad launched his company in 2018 at just 21 years old, starting as a one-man operation and scaling it into three thriving branches with a fourth on the way.
Chad shares his journey from grinding it out on the doors to leading a PCT 100 company and why he believes ethical door-to-door sales can elevate the entire pest control industry. Allan and Chad dive into:
- The real cost of door-to-door teams and what makes them worth it.
- Whether to grow through acquisitions or door-to-door.
- How to find (and keep) quality technicians while scaling fast.
- Why most reps struggle financially and how Chad helps his people think long-term.
- The shelf life of a door-to-door career, and what reps should do with their money now.
Packed with candid stories and hard-won insights, this episode is a must-listen for pest control entrepreneurs, sales leaders, and anyone curious about what it really takes to grow from nothing into a powerhouse.
In this episode of the Bug Bucks Podcast, Allan welcomes Seth Fenn, the founder of Cura Pest Control and a third-generation pest professional with deep roots in the industry. After starting his career in pest control, Seth stepped away to gain valuable experience in the construction and finance sectors. Those years gave him a unique skill set and perspective that he later brought back into pest control when he launched Cura just six years ago.
Since then, Cura has grown into one of Southern California’s fastest-growing and most trusted pest control companies. Seth shares the behind-the-scenes story of how he built a strong brand in a competitive market and the role that platforms like Yelp and SEO played in establishing credibility and driving early growth. He also talks about the grind and rewards of building a 55-person door-knocking team, the leadership lessons he’s learned along the way, and why staying disciplined with marketing and sales systems is key to scaling.
This episode is full of practical takeaways for pest control owners at any stage — whether you’re just getting started or looking to take your business to the next level. Seth’s journey is proof that combining industry knowledge with outside experience and relentless effort can create powerful results.
Check out Cura Pest Here: www.curapest.com
In this episode, Allan sits down with Lenny Gray, a pioneer in door-to-door (D2D) pest control. Lenny sold nearly 500 accounts in his first summer with Orkin, later founded Mountain West Pest Control (Rove) before its acquisition by Terminix, and has trained thousands of sales reps nationwide. He’s also the author of Door-to-Door Millionaire, the go-to playbook for ethical D2D selling.
Together, they dive into:
- When it’s the right time to launch a new branch; or scale back.
- Why D2D gets such a bad rap, and how lying, cheating, and shortcuts ruin the industry’s reputation.
- How to handle “No Soliciting” signs the right way and even sell past them without breaking trust.
- The do’s and don’ts of late-night knocking and setting up after-dark sales.
- Why D2D, when done right, is still the fastest growth engine in pest control, with most PCT Top 100 companies now using it.
Whether you love it, hate it, or want to master it, this episode shows why Lenny believes ethical D2D is the game-changer in pest control growth.
Learn more about Lenny Gray:
- Website: https://lennygray.com/
- D2D Millionaire App: https://d2dmillionaire.com/app
In this inspiring and candid episode of the Bug Bucks Podcast, host Allan Draper sits down with SkyeLaJaunie, CEO of LaJaunie’s Pest Control and founder of the Eagles Nest Mastermind, to explore the deeper side of entrepreneurship in the pest control industry.
Skye opens up about her journey from humble beginnings to running a thriving pest control business, and the mindset shifts that helped her move from simply trying to survive to building a legacy. She and Allan discuss overcoming imposter syndrome, defining success beyond financial metrics, and the importance of building both mental and emotional capital while scaling a company.
You’ll hear how Skye’s experience inspired her to create the Eagles Nest Mastermind, a community designed to help pest control owners avoid costly mistakes, overcome roadblocks, and achieve faster, more sustainable growth. Along the way, she shares practical advice for business owners on leadership, building culture, and finding fulfillment in the work you do.
Whether you’re in the early stages of your pest control business or leading an established company, this episode will challenge you to think bigger, invest in your personal growth, and discover how true success comes from purpose-driven leadership and a supportive network.
When Alan Framer started his pest control company 16 years ago, he faced the same uncertainty and challenges every new business owner experiences. But he had something many don’t, a seasoned guide. Ray Johnson, former owner of Johnson Pest Control and past President of the NPMA, agreed to mentor him. Alan traveled to Tennessee to work alongside Ray for two full days, soaking in decades of hard-earned wisdom. The insights he gained helped him sidestep costly mistakes, make smarter decisions, and lay the foundation for a thriving business.
In this episode, Allan Draper sits down with Alan to unpack how mentorship shaped his journey, the specific lessons that still guide him today, and the pitfalls he was able to avoid thanks to wise counsel. They also discuss why mentorship isn’t just valuable for newcomers, it’s a powerful tool at every stage of business growth. Now, with years of experience under his belt, Alan shares how he’s paying it forward by mentoring other pest control operators, helping them navigate the startup phase and build lasting success.
Whether you’re just launching or looking to break through to the next level, this conversation will inspire you to seek out the right guidance and maybe even become that guide for someone else.
What would you do if you only had $5,000 to start your pest control company? In this special roundtable episode, Allan Draper is joined by industry pros Paul Alley, Kyle Weaver, and Bill Kellough to break down exactly how they'd launch from scratch, no fluff, just real experience.
From licensing, insurance, and budgeting to guerrilla marketing, social media strategies, and answering your phone at 2 AM, these guys cover what matters when every dollar counts. Whether you're starting out or tightening up your early-game strategy, this episode is packed with practical advice, personal stories, and zero-BS insights.
Topics include:
- Prioritizing your first $5,000
- Marketing without a budget
- Answering your phone = closing more jobs
- Leveraging GMB, content, and free publicity
- Why debt might not be the best move
- Turning sweat equity into sustainable growth
If you’re ready to hustle and build something real, this is your blueprint.
In this powerful solo episode, Allan Draper dives deep into one of the most important decisions a business owner will ever make, who to hire first when starting or scaling a pest control company.
Allan breaks down the first five hires he recommends for building a company that doesn’t just survive, but thrives without you. He starts with why your first technician should be someone you can see growing into a leadership role like branch manager. Then, he moves into the importance of hiring a versatile office admin, a true “Swiss Army knife” who can adapt with your company and eventually settle into a role that maximizes their natural talents.
Next, Allan talks about bringing in a contracted accountant early, not a full-time hire, but a key part of the puzzle to keep your finances in order and protect your business long-term. Then comes your first experienced sales rep, someone who already knows how to close deals and possibly lead future reps. Finally, Allan shares why your fifth hire should be another technician to build your service capacity.
But this episode isn’t just about hiring. Allan shares critical advice about when to hire, how to pay, and how to make sure your team is set up for long-term success. He also unpacks a powerful mindset shift to help business owners avoid burnout and regain control of their time, offering a preview of his upcoming book and his three-stage framework for growing a business that operates without your constant involvement.
Whether you’re launching your pest control company or feeling overwhelmed by your current team, this episode is a must-listen. Allan’s insights will help you grow with purpose, hire with clarity, and build a company that works for you, not the other way around.
Don’t miss Allan’s take on the most compelling reason to hire a VA, spoiler alert: it’s not just about saving money.
In this episode, Allan sits down with Seth Watson of Focus Virtual Assistants to dig into one of the most overlooked ways to strengthen your pest control company; hiring the right people. They discuss the realities of finding, hiring, and retaining top-tier talent, and why virtual assistants (VAs) from other countries might be the secret weapon your team is missing.
From administrative support to customer service roles, you’ll hear why a VA could outperform a local hire and how to integrate them into your company culture without losing your edge. They break down the true cost comparison, common challenges, training solutions, and how VAs can help level up your brand from the inside out.
Are you just another pest control company, or are you building a brand that stands out? In this episode, Allan Draper sits down with Andrew Peluso, founder of Pesty Marketing, to talk about what really separates high-growth PCOs from the rest. From targeting the right audience to dialing in your messaging and actually backing it up, this conversation is packed with practical advice for PCOs ready to grow past the $1M mark and dominate their market.
They cover:
- Why most PCOs blend in (and how to avoid it)
- Real-world ways to differentiate your brand (hint: it’s not your logo)
- Why niching down doesn’t mean losing customers
- How your marketing impacts every part of your business, from ops to hiring
Whether you're at $500K or $5M, this episode will challenge how you think about growth, marketing, and what it takes to lead a pest control company that truly stands out.
Tune in and take notes, this one’s a blueprint for next-level scaling.
In this special solo episode, Allan Draper brings a timely dose of motivation, strategy, and tough love for pest control business owners. Recorded on the 4th of July from rainy Idaho, Allan reflects on three key topics every PCO should hear:
- A Lesson in Clarity: Allan clears up a recent podcast comment on organic products and shares a crucial lesson about sticking to your service model and avoiding costly client misunderstandings.
- Mid-Year Mindset Check: Are you sacrificing what matters most while scaling your business? Allan gets personal about burnout, imposter syndrome, and why growing your company starts with growing you.
- Know Your Numbers: From merchant fees to tech wages to net profit targets, Allan breaks down the exact P&L benchmarks your pest control business should be tracking right now, plus what the PCT Top 100 can teach you.
Whether you’re in growth mode or fighting burnout, this episode is packed with real-world insights to help you finish the season strong and build smarter for the long haul.
💪 Listen in, level up, and let’s keep building.
Don't miss the part where Allan admits: "I didn’t think I’d be crying during this episode."
It’s raw, it’s inspiring, and it’s... Nice.
In this heartfelt and high-energy episode, host Allan Draper sits down with Travis Bottoms — 13-year industry vet and co-founder of Nice Pest Company — to explore how authenticity, humor, and heart are transforming what it means to run a pest control business.
Travis shares how Nice uses organic social media (with zero ad spend) to drive real customer engagement, foster loyalty, and boost company culture — all while staying true to who they are. With over 140,000 views in just 30 days, Travis explains why their secret isn’t just funny content — it’s content that feels real.
But this episode goes deeper. The guys talk about mental health in the trades, overcoming industry judgment, staying focused on your own "race car," and what growth actually means beyond the numbers.
Whether you're a new owner, a scaling operator, or a seasoned vet — this is one of those conversations that might just change how you see the industry… and yourself.
Real talk on branding, culture, and connection
Behind-the-scenes of viral reels and organic growth
Leadership, legacy, and building a company that matters
In this powerhouse episode of the Bug Bucks Podcast, Allan sits down with Lee Barrett, President of NISUS Corporation and former CFL running back, to talk about what really makes a company thrive; ts people. From building strong internal culture to empowering team members with creativity and autonomy, Lee shares the leadership philosophies that have made NISUS one of the most respected names in the industry.
But that’s not all; Lee drops an exclusive never-before-heard announcement about NISUS entering the insulation game, and how it could change the game for pest control companies nationwide. If you're a PCO looking to build a stronger team, a better culture, and new streams of revenue, you won’t want to miss this one.
In this info-packed episode of the Bug Bux Podcast, Allan sits down with Toni Simei of Arkion to dig into the world of natural pest control. From what really makes a product “organic” to how Arkion is changing the game with their unique formulations, Toni shares what pest control pros need to know about mosquito and tick control in 2025. They also dive into the language that could get you fined by the Department of Agriculture and how to market smarter without crossing the line. If you're offering natural services or thinking about it, this one’s a must-listen.
In this episode, Allan Draper, entrepreneur and founder of Bug Bux, shares the origin story of Bug Bux and what’s on the horizon. He dives into the dynamics of partnerships in the home services space, discussing the challenges, opportunities, and keys to building strong, mutually beneficial business relationships.
What do you get when you combine a firefighter, a small-town mayor, and a first-time pest control business owner? You get Matt Alexander—a man who's literally putting out fires on and off the job.
In this high-energy episode of the Bug Bucks Podcast, Eric and Jake sit down with Matt to talk about his whirlwind first year as the founder of Aero Pest Management. From walking away from an embezzlement-ridden partnership to launching his own company with just $26K and a ton of grit, Matt has built a thriving pest control business while juggling politics, public safety, and parenthood.
You’ll hear:
- How Matt grew to 322 customers in 12 months
- Why he puts customer callbacks above new sales
- His “cult following” on Facebook and the power of local reputation
- The moment he put out a fire using his pest control backpack
- How he trains his team for customer retention from day one
- And why caring about people—really caring—pays off in business and in life
Whether you’re in year one or scaling past seven figures, this episode will remind you what passion, community, and a ridiculous work ethic can really do.
In this wildly entertaining and surprisingly heartfelt episode of the Bug Bucks Podcast, Eric and Jake sit down with the “mad scientist of Syngenta” herself, Lisa Eppler. From studying parasitic wasps in Germany to field-testing herbicides for the Swiss EPA (no, she’s not actually a spy… or is she?), Lisa takes us through her unique journey into the world of pest control.
She dishes on:
- What it's like to freeze cockroaches (for science)
- Why under applying product can create insecticide-resistant superbugs
- How a new active ingredient—Plenazoline Technology—could shake up the industry
- And how she raised Atlas moths from eggs during COVID (in case you thought you were productive during lockdown)
Lisa also gets real about being a lifelong “bug girl,” her mission to demystify pest control, and why the U.S. industry’s respect and openness toward the field makes it unlike anywhere else in the world.
This one’s part entomology masterclass, part global adventure, and 100% unforgettable. Whether you're a technician, business owner, or just a fan of creepy crawlies, you’ll walk away smarter—and maybe even a little bug-obsessed.
In this high-energy episode of the Bug Bucks Podcast, Eric and Jake sit down with Matt Rogers, COO of Lizard, to break down how artificial intelligence is flipping the script on digital marketing. From old-school Yellow Pages nostalgia to the latest in AI-driven SEO, Matt walks us through the new marketing KPIs pest control owners should be tracking—and why "impressions" and "click-through rates" are quickly losing their value.
In this jam-packed episode of the Bug Bux podcast, Eric and Jake sit down with the legendary Dr. Jim Fredericks—board-certified entomologist and Senior VP of Public Affairs at the NPMA. From tick awareness and pest control PR to the difference between NPMA and PPMA, they dig into the resources that can help pest pros thrive. Jim shares insider info on NPMA Pro certification, PPMA Mainframe, and what to expect from PestWorld 2025 in Orlando. If you’re ready to grow your business and your industry smarts, this is one you don’t want to miss.
In this episode of the Bug Bux Podcast, hosts Eric Bassett and Jake Claus dive into the art (and science) of door-to-door sales—sparked by a real-world question from Dan Christensen in the Facebook group. They unpack why some deals fall apart before the initial service, what it means to sell the right way, and how to train a sales team that closes with integrity. From retention rates to Jake’s proven QBBEC sales flow, this episode is packed with practical insights for owners and reps alike. If you’re building your pest control business through door-to-door, you can’t afford to miss this one!
In this episode of the Bug Bux Podcast, Eric Bassett and Jake Claus sit down with Natura Pest Control's GM and intrapreneur extraordinaire, Aaron Davis. From unexpected beginnings to leading a powerhouse team, Aaron shares the real-world strategies behind building unity, developing leadership, and running tight, high-performing pest control operations. Plus, a hilarious discussion about Jack Black movies, how to lead with love, and why accountability is the ultimate game-changer. If you're ready to transform technicians into leaders and scale smarter, don't miss this one!
In this episode of the Bug Bux Podcast, Eric Basset and Jake Claus discuss powerful strategies every pest control company owner needs to know. From the roots of attrition to retention team strategies and subscription billing hacks, they unpack what keeps customers loyal and what sends them running. Whether you're a startup or scaling a large operation, you'll get actionable tips on improving service quality, maximizing recurring revenue, and building a loyal customer base. Tune in and learn how to keep more customers, grow your business faster, and stay ahead in the industry!
In this episode of the Bug Bux Podcast, Eric and Jake dive into the nitty-gritty of how weather impacts pest control—from rainy-day treatments in the Pacific Northwest to snow-driven rodent and vole activity. They share real-world strategies, smart technician tips, and creative product solutions for servicing in tough conditions, all while keeping it entertaining (yes, hot hail makes an appearance). Whether you’re in sunny Arizona or snowy Idaho, this episode will help you weatherproof your service protocols.
In this powerful episode of the Bug Bux Podcast, hosts Eric Bassett and Jake Claus sit down with Jess Reagan, co-founder and Chief Revenue Officer at Paiv, to explore how cutting-edge AI technology is reshaping the world of field sales. From real-time coaching and gamification to territory management and CRM integration, Jess shares how Paiv empowers pest control companies to scale faster without growing headcount. This episode is packed with actionable insights, forward-thinking strategy, and a whole lot of laughs. Don’t miss it!
In this episode of the Bug Bux Podcast, hosts Eric Bassett and Jake Claus dive into the highlights of our very first Bug Bux Con! From a packed event with just six weeks of planning, to scorpion hunting after hours, the conference was a huge success. They share behind-the-scenes stories, unforgettable moments, and key insights from speakers like Lenny Grey, Brad Mortensen, Travis Bottoms and more. Don’t miss out—subscribe to Bug Bux Plus for all the exclusive conference footage!
In this episode of the Bug Bux Podcast, Eric Bassett and Jake Claus sit down with Natura Pest Control's GM and intrapreneur extraordinaire, Aaron Davis. From unexpected beginnings to leading a powerhouse team, Aaron shares the real-world strategies behind building unity, developing leadership, and running tight, high-performing pest control operations. Plus, a hilarious discussion about Jack Black movies, how to lead with love, and why accountability is the ultimate game-changer. If you're ready to transform technicians into leaders and scale smarter, don't miss this one!
In this insightful episode of the Bug Bux Podcast, hosts Eric Bassett and Jake Claus sit down with Nick Grisafe, a longtime industry expert from Syngenta, to discuss the industry’s biggest challenges and innovations. They dive into Integrated Pest Management (IPM), best practices for application, and why many professionals struggle to implement IPM effectively.
Nick also shares exclusive insights into Plinazolin, Syngenta’s groundbreaking new active ingredient—the first new chemistry in nearly 20 years! Plus, he offers practical advice on optimizing Demand CS applications, staying compliant with new regulations, and how top-performing pest control companies set themselves apart.
Tune in for expert knowledge, industry humor, and even a side of Nick’s famous homemade grape jelly!
In this episode of the Bug Bux Podcast, hosts Eric Bassett and Jake Claus sit down with Jared Ingalls, Vice President of Sales at Pest Management Supply. Jared shares insights from his 30+ years in the pest control industry, discussing everything from effective vendor relationships and product forecasting to the growing demand for rodent control and best practices for inventory management. Whether you’re a solo operator or running a multi-technician operation, this episode is packed with expert advice on optimizing your product strategy and making the most of industry discounts and sales. Tune in to learn how to strengthen your distributor partnerships and ensure your business stays ahead in a competitive market!
On todays episode of The Bug Bux Podcast, hosts Eric Bassett and Jake Claus sit down with industry legend Eve Pappas, VP of Business Development & Growth at Hoffman’s Exterminating. With over 40 years in the pest control industry, Eve shares her journey from being one of the few women in the field to leading multimillion-dollar growth initiatives. From her passion for empowering women in pest management to her community-driven leadership and insights on mergers & acquisitions, this episode is packed with wisdom, humor, and motivation. Tune in to hear how Eve’s impact goes beyond business—helping people, building relationships, and giving back to the community.
In this episode of the Bug Bux Podcast, hosts Eric Bassett and Jake Claus tackle a hot question from the Facebook group: How do you price and manage pest control services for a large property management company? They break down strategies for setting fair pricing, structuring service agreements, handling warranties, and ensuring profitability—while avoiding common pitfalls. If you’re looking to land and scale large accounts without losing your margins, this is a must listen!
In this episode of the Bug Bux Podcast, hosts Eric Bassett and Jake Claus dive into the fascinating journey of Aaron Shishilla, CEO and founder of Wolfpack Advising. Aaron shares his unexpected career path—from working at Publix, to getting “Claused” by a coworker, to building a nationally recognized digital marketing agency specializing in pest control and home inspection businesses. Discover key marketing strategies, common pitfalls, and how Wolfpack Advising is helping companies scale with measurable ROI. Whether you’re a small startup or an established business looking to optimize your marketing, this episode is packed with actionable insights you won’t want to miss!
In this episode of the Bug Bux Podcast, hosts Eric Bassett and Jake Claus shake things up with a unique “This or That” debate—pest control style! With a little help from AI, they tackle industry questions like residential vs. commercial services, DIY pest control vs. professional treatment, contracts vs. one-time services, and more. They also dive into digital vs. local marketing, in-house technicians vs. subcontracting, and even share some hilarious industry insights. Whether you’re a pest control pro looking to scale your business or just curious about the industry, this episode is packed with valuable insights, expert tips, and a whole lot of fun. Tune in now!
In this episode of the Bug Bux Podcast, hosts Eric Bassett and Jake Claus sit down with Josh Zuniga to discuss Vult, his game-changing inside sales solution for pest control companies. From selling 1,500 door-to-door accounts in a single season to launching a scalable, high-performance sales engine, Josh shares his vision for helping pest control businesses grow faster and more efficiently, without the high costs and challenges of door-to-door marketing. Learn how Vult leverages elite sales talent, maximizes lead conversion, and removes growth bottlenecks for pest control operators ready to scale. If you’re looking for a cost-effective alternative to door-to-door sales with commission-based pricing and multi-year agreements, this episode is a must-listen. Tune in to discover how Volt can help you scale smarter, close more deals, and take your business to the next level.
In this episode of the Bug Bux Podcast, hosts Eric Bassett and Jake Claus sit down with industry leader Josh Shifman, owner of Sage Pest Control, to uncover his journey from selling alarms to dominating the pest control space. Josh shares insights on strategic market expansion, the power of community engagement, the role of AI and VR in the future of pest control, and how investing in people is the key to long-term success. This episode is packed with golden nuggets on building and scaling a thriving pest control business. Tune in now!
In this episode of the Bug Bux Podcast, Eric Bassett and Jake Claus tackle one of the most challenging aspects of running a pest control business: raising prices without losing customers. From maintaining profitability to navigating conversations with long-time clients, they share actionable strategies for communicating price adjustments, managing customer expectations, and dealing with unique cases. Packed with expert insights and pro tips, this discussion is a must-listen for pest control business owners looking to scale successfully while keeping their customers happy. Don’t miss their advice on implementing standalone services for increased efficiency and profitability!
Join hosts Eric Bassett and Jake Claus in this inspiring episode of the Bug Bux Podcast. Tune in as they sit down with Ben Riches, a 23-year-old high school dropout turned successful pest control entrepreneur. Discover how Ben built his business from scratch, growing it to $250,000 in revenue with nearly 300 recurring customers in just one year. From hustling door-to-door with a minivan full of pest control gear to mastering sales strategies and handling major commercial contracts, Ben’s journey is a masterclass in resilience, creative problem-solving, and relentless determination. Whether you’re an aspiring entrepreneur or a seasoned business owner, this episode is packed with insights and motivation to take your business to the next level. Tune in and get inspired to chase your own success!
In this episode of the Bug Bux Podcast, Jake and Jana Claus dive into an inspiring journey with David Morgan, the founder of Biggest Bird Pest Control, as he shares how he transitioned from managing a bank to starting his own pest control company—all while honoring a heartfelt legacy. Hear his insights on balancing a full-time job, the challenges of starting a business, and how authenticity and resilience drive success. A must-listen for aspiring entrepreneurs looking for motivation and practical advice!
In this episode of the Bug Bux Podcast, Eric Bassett and Jake Claus discuss the intricacies of rodent control, offering practical advice for pest control professionals. From investigating rodent activity and pricing strategies to the science behind bait stations and the importance of PPE, this episode covers everything you need to know to create effective rodent management program. Whether you’re a seasoned pro or just starting out, this conversation is packed with actionable insights to elevate your pest control business.
In this episode of the Bug Bux Podcast, Eric Bassett and Jake Claus dive deep into the intricacies of purchasing a pest control company. From real-life acquisition stories to tips for minimizing risk, they cover everything you need to know. Whether you’re scaling your pest control company or just exploring growth strategies, this episode offers actionable insights and practical advice you won’t want to miss.
Dive into this episode of the Bug Bux Podcast, where hosts Eric Bassett and Jake Claus tackle the nuances of door-to-door sales. From the pros and cons of building an internal sales team to partnering with door-to-door marketing teams, they provide actionable insights and real-world examples. Learn about recruiting, managing, and compensating sales teams, as well as strategies for scaling your business while maintaining a strong brand. This episode is perfect for pest control professionals looking to elevate their growth strategies in the door-to-door realm!
In this episode of the Bug Bux Podcast, Eric Bassett and Jake Claus sit down with Sam Taggart, the CEO of The D2D Experts and founder of D2DCon, as he shares invaluable insights on transforming door-to-door sales teams, achieving Golden Door success, and the future of pest control growth strategies. Learn how the top sales performers hit 1,000+ accounts, why hustle and mindset trump everything, and how systems like certification programs and industry leaderboards are pushing the industry to new heights. Plus, discover what makes D2DCon the must-attend event of 2025 for owners, managers, and sales reps alike. Whether you’re scaling your business or inspiring your sales team, this episode delivers actionable advice to supercharge your pest control company. Don’t miss out!
Topics Covered:
- Door-to-door sales mastery
- Creating high-performing sales teams
- Innovations in pest control training
- Leveraging industry collaboration for growth.
- Door-to-Door Con: What to expect and how it drives success
From genetically altered pests to researching worldwide solutions, Dr. Cassie Krejci now researches it all. Can she find the solutions that are not only effective and efficient but also safe for the planet and ecosystem? In this episode, we take a deep dive with Dr. Cassie the head of science and innovation at Rentokil.
Stay a step ahead with Syngenta! In today’s episode, Eric and Jake get all of the insights from Marshall Gaster, Head of Marketing for Pest Control, about Syngenta’s Pest Partners Program, as well as past, present, and future innovation. Tune in to get all of the details, and hear their take on changes in the industry over the years.
The dynamics of business partnerships often mirror the complexities of personal relationships, particularly marriages. In today's episode, Eric and Jake dive deep into the complexities of business partnerships and how to navigate them effectively. Tune in for insights on partnership dynamics and a touch of holiday nostalgia!
Topics Include:
Introduction (0:00)
Business partnership challenges (6:03)
Business partnerships as marriages (8:38)
Financial pitfalls in partnerships (12:28)
Financial communication in partnerships (14:11)
Contribution levels in partnerships (19:25)
Partnership imbalance and flexibility (21:34)
Partnership imbalance and contributions (24:18)
Positive dissolution of partnerships (30:21)
Conflict in partnerships and communication (31:17)
Unresolved conflicts in partnerships (34:51)
Always empower and encourage your managers, even when they make mistakes. Let them know that it's okay to fail and that you're there to support them. In today's episode, Eric and Jake dive into the critical differences between the mindsets of business owners and employees. Eric highlights the importance of leadership, vision, creativity, and risk-taking for owners. Tune in to learn how to cultivate a successful mindset as you build and scale your pest control company.
Topics Include:
Introduction (0:00)
Maintaining Influence with Managers (7:04)
Clear Expectations and Roles (9:19)
Employee vs. Owner Perspective (10:20)
Hiring to Replace Tasks (12:07)
Importance of KPIs (14:18)
Partnership Dynamics (16:06)
Transitioning from Manager to Owner (17:35)
Finding a Mentor (20:02)
Giving Room to Fail (22:07)
Parenting Analogy in Business (24:38)
Managing Free Time (26:05)
Empowering and Encouraging Managers (29:13)
Closing Remarks and Appreciation (31:38)
In today’s episode, Eric and Jake discuss the importance of customer engagement in the pest control industry. They emphasize that spending extra time with customers, understanding their needs, and celebrating wins can significantly enhance retention and create positive word-of-mouth. The conversation also highlights the inspection process as a valuable opportunity to introduce additional services to clients. This episode is packed with actionable tips to help you maximize productivity and engagement within your PCC.
Topics Include:
Introduction (0:00)
Productivity and Engagement (5:36)
Technician Productivity: Cloverleafing and Sales (6:15)
Technician Sales Training and Incentives (8:22)
Technician Retention and Add-On Services (10:03)
Technician Equipment Maintenance and Organization (13:09)
Office and Sales Productivity: Voicemails and Leads (18:03)
Collections and Autopay (20:53)
Win-Back Campaigns (32:01)
Training and Cross-Departmental Training (33:30)
Customer Feedback and Voicemail Follow-Up (40:43)
In today's episode, Eric and Jake record from Pest World in Denver, Colorado. They highlight the importance of networking opportunities at Pest World and reflect on the educational content available, including vendor education and new technology in the pest control industry. They emphasize the dual purpose of their presence at the event: engaging with pest control operators and enhancing their knowledge through high-quality classes. Tune in for insights and updates from this special industry gathering!
Topics Include:
Introduction (0:00)
Special offer for podcast listeners (3:51)
PCO community growth and engagement (8:02)
Vendor relationships and discounts (10:18)
Community connections and support (14:08)
Best networking event insights (22:06)
Promo code for membership discount (26:11)
Building a pest control community (28:59)
In any company, the implementation of new policies can often be met with resistance or misunderstanding. In today's episode, Eric and Jake dive deep into the complexities of implementing policy changes within a pest control company, using their recent experience with box elder bugs as a case study. They also emphasize the need for clear communication about the changes, why they are being made, and how they benefit everyone involved, from the company to the customer.
Topics Include:
Introduction (0:00)
Implementing Policy Changes (4:09)
Challenges of Policy Changes in Larger Companies (5:04)
Box Elder Bug Issue (6:11)
Market Variations and Pest Proliferation (8:02)
Office Staff and Policy Communication (10:12)
Policy Rollout and Staff Resistance (12:08)
Importance of Clear Communication (14:06)
Multifaceted Policy Change Challenges (16:36)
Educating Office Staff on Pest Issues (19:15)
Box Elder Bug Life Cycle Explanation (23:10)
Customer Education and Buy-In (26:15)
Timing and Preparation for Policy Changes (27:00)
Customer Communication Strategy (29:50)
In the pest control industry, it is essential to recognize when a customer may not be worth the trouble. In today’s episode, Eric and Jake address the challenging decision of when to fire a customer. Sometimes, despite the effort to gain and retain customers, certain clients can be more trouble than they're worth. This includes customers who are abusive, unreasonable, or cost the company more money than they bring in.
Topics Include:
Introduction (0:00)
Original meaning of Halloween (4:12)
When to fire a customer (6:49)
Business with future customers (10:24)
Customer cancellation motivations (14:16)
Customer compliance in pest control (17:15)
Toxic customer relationships (22:02)
Customer abuse of free services (25:25)
Karma in customer service (28:23)
Firing aggressive customers (30:45)
Standing up for your staff (34:26
Customer retention is essential for sustainable growth and profitability. In today's episode, Eric and Jake welcome Erik Maki with Service First Pest Management. Erik shares why companies often lose accounts not necessarily to competitors stealing them, but due to a failure to provide perceived value. When customers feel informed and valued, they are more likely to remain loyal, even in the face of competitive offers.
Topics Include:
Introduction (0:00)
Music genre choices (5:50)
World-class customer service challenges (9:15)
Customer service in pest control (12:00)
Starting a business journey (15:23)
Entrepreneurial support from spouses (20:27)
Door-to-door commercial sales strategy (22:38)
Getting past gatekeepers in sales (26:45)
Value delivery in pest control (36:38)
Selling preventative pest control (40:05)
Attending industry events, such as PestWorld, provides a unique opportunity to meet vendors and fellow pest control professionals. In today's episode, Eric and Jake welcome a very special guest, Allan Draper with .proof Pest Control. Allan shares his experience at PestWorld and encourages attendees to step outside their comfort zones, engage with others, and participate in social events. These interactions can lead to unexpected opportunities and valuable connections!
Topics include:
Introduction (0:00)
Bug Bux Podcast Evolution (5:39)
Pro tips for PestWorld (8:32)
Networking at PestWorld (11:21)
The origin story of Bug Bux (18:11)
Community support in pest control (23:47)
Abundance growth mindset (25:17)
Money management and personnel challenges (30:34)
Hiring to replace yourself (34:09)
Industry growth and company value (39:33)
One of the most pressing challenges faced by PCCs is managing incoming calls from potential customers who fall outside their service areas or require services they do not offer. In today's episode, Eric and Jake welcome Phil Kirkeiner, co-founder and CEO of Baton Leads. Phil shares his unique path from studying music to becoming an accountant, and eventually finding his way into the pest control industry through summer sales. His experiences led him to identify a significant gap in the market: the need for a better referral system for pest control leads.
Topics include:
Introduction (0:00)
Baton referral network innovation (5:05)
Building referral networks locally (6:44)
Customer service and lead generation (10:37)
Customer retention challenges in business (13:16)
Value proposition in business (20:55)
Pest control industry referrals (24:15)
Grit and self-doubt in entrepreneurship (27:41)
Supportive spouses in entrepreneurship (32:51)
Expanding referral platforms (36:20)
Positive interactions with customers can create a ripple effect within the community. When customers have a good experience, they are more likely to share that experience with others. In today's episode, Eric and Jake discuss several key strategies that PCOs can implement to maintain a positive impact on the industry. In addition, they share insights on how inside salespeople can effectively follow up and create a lasting positive impression, even if the initial call doesn't result in a sale.
Topics Include:
Introduction (0:00)
Positive impact on the industry (9:32)
Community-focused sales approach(10:22)
Positive interactions build reputation (15:31)
Customer “WINs” Wants, Interest and Needs (18:00)
Positive community involvement in pest control (20:20)
Refreshing pest control perceptions (24:06)
Trustworthiness in pest control (34:44)
Industry impact and perception (38:00)
Whether you're in sales, customer service, or a technician in the field, connecting with your customers personally can make all the difference. In today's episode, Eric and Jake share insights from their own experiences in sales and customer service training. They discuss how a well-crafted script can help your team connect with customers and ensure they feel valued. It's not just about the sale, it's about building relationships.
Topic include:
Introduction (0:00)
Maintaining Customer Experience (5:06)
Sales Training and Communication (8:07)
Creating and Using Sales Scripts (11:06)
Importance of Connecting with Customers (14:48)
Memorize, Internalize, Personalize (MIP) (18:29)
Value Perception and Customer Engagement (22:09)
Technicians' Role in Customer Experience (28:01)
Impact of Genuine Connection (34:04)
Proactive Customer Engagement (38:06)
Jim Carrey Quote on Impact (41:18)
Training salespeople in the pest control industry with honesty, integrity, and a high level of professionalism is essential for the success and reputation of your business. In today's episode, Eric and Jake discuss the importance of being proactive and well-informed about regulations in the pest control industry. In addition, they both share their personal experiences of training sales teams with a strong focus on honesty, integrity, and professionalism.
Topics Include:
Introduction (0:00)
New Facebook Group for Non-Owners (4:55)
Government Regulation in Pest Control (7:09)
W-2 vs. 1099 Employees (11:04)
Ethical Concerns in Door-to-Door Sales (14:14)
Importance of Honesty and Integrity (16:00) Importance of Sales Team Education (23:50)
Impact of Dishonest Sales Tactics (25:52)
Proactive Training for Sales Teams (31:13)
Communication, education and retention, are all key components of running a successful pest control company. In today's episode, Eric and Jake welcome Paul Townsend, the Operations Manager for Animal & Insect Pest Management Inc. Educating customers about the services being provided, the potential risks associated with pest infestations, and preventative measures they can take can help them make informed decisions and feel confident in the services they are receiving. By educating customers, pest control companies can also establish themselves as trusted experts in the field.
Topics include:
Introduction (0:00)
Guest Introduction: Paul Townsend (4:02)
AIPM Company Background (6:02)
Educating Customers on Pest Control (13:16)
Technician Roles and Customer Expectations (16:31)
Quality of Customers and Retention (18:34)
Educating Customers on Products (21:01)
Rodent Adaptation and Control Methods (27:58)
Historical Context of Rodent Control (30:07)
Challenges with Changing Regulations (36:55)
In today's episode, Eric and Jake welcome Noah Besheer, the fourth-generation president of Gunter Pest and Lawn. Noah demonstrates a strong commitment to incorporating green and sustainable practices into his pest control company. This dedication is evident through initiatives such as the use of electric vehicles and solar power in the company's operations. In addition, Gunter Pest and Lawn's emphasis on building relationships with their employees is another innovative aspect of their business.
Topics Include:
Introduction (0:00)
Podcast Milestone: 100,000 Downloads (4:47)
Guest Introduction: Noah Besheer (6:09) Remote Leadership Challenges (10:39)Setting Company Vision and Goals (14:45)
Personal Relationships with Employees (16:06) Quality vs. Quantity of Time with Employees (18:48)Systematizing Business Processes (23:43)
Transition to Modern and Green Practices (30:57)Solar-Powered Operations (34:10)Financial Impact of Green Initiatives (35:04)
Marketing Strategy and Differentiation (39:52) (
This episode comes with a sensitive content warning as it covers topics such as mental illness, family trauma, suicide, and the loss of a child. In today's episode, Eric along side with Jake and Jana navigate the aftermath of the tragic loss of their 14-year son, Jess Melvin Claus. Throughout the episode, they emphasize the importance of recognizing the small miracles and blessings that occurred amidst the tragedy. They also reflect on how this experience has reshaped their priorities in both their personal lives and our business.
Topic Include:
Introduction (0:00)
Dealing with loss and grief (3:44)
Family's response to emergency (14:46)
Gratitude amidst a crisis (25:08)
Handling difficult situations in business (37:21)
Jess's vibrant personality impact (40:14)
Trauma recovery in the workplace (49:08)
Gaining perspective amidst challenges (58:36)
Understanding grief and empathy (1:11:08)
Genuine caring in the industry (1:14:21)
Building relationships and actively participating in industry associations are key factors in creating opportunities for mergers and acquisitions in the pest control industry. In today's episode, Eric and Jake welcome Michael Bosco from Safe Haven Pest Control. Michael discusses the importance of building relationships, networking, and staying engaged in industry associations so PCOs can position themselves for growth, expansion, and successful acquisitions.
Topics Include:
Introduction (0:00)
Guest Introduction: Michael Bosco (4:41)
Michael Bosco's Background (6:26)
Transition from Technician to Business Owner(9:57)
Growth and Business Model Evolution (10:48)
Texas Pest Control Association and Industry Trends (15:48)
Labor and Hiring Challenges (26:01)
Building to Sell: Business Models in Pest Control (32:07)
Michael's Experience with Mergers and Acquisitions (32:32)
Challenges in Acquisitions and Mergers (37:56)
Advice for PCOs Interested in Acquisitions (40:05)
Building a strong team with aligned core values is crucial for the success and growth of your pest control company. In today's episode, Eric and Jake welcome Josh Fleener, President of Pest Pros Pest Solutions. Josh shares insights into scaling his business, developing a strong team culture, and the core values that have driven his company's growth. By focusing on core values such as commitment to personal growth and genuine connection, Josh was able to create a positive and supportive work environment where team members feel valued and motivated.
Topics include:
Introduction (0:00)
Managing technicians in extreme heat (6:00)
Property management and marketing strategies (10:28)
Pursuing commercial multifamily accounts (16:35)
Leadership and team alignment (19:38)
Organizational structure and growth (23:02)
Visionary challenges in business (26:39)
Core values development process (29:05)
Work-life balance importance (31:30)
Industry core values and collaboration (38:32)
As a PCO, it's okay to have opinions and engage in political discussions, but it's crucial to be intentional about what you say publicly. In today's episode, Eric and Jake discuss why business owners should be cautious about making public statements that could be polarizing. The goal is to ensure that your business remains focused on what truly matters—providing excellent pest control services and maintaining good relationships with both employees and customers.
Topics Include:
Introduction (0:00)
How to navigate polarizing conversations (4:27)
Blue-collar industry and political leanings (9:16)
Social media impact on business (15:21)
Surprising encounters while door-knocking (18:52)
Political opinions in business (22:50)
Bud Light controversy and backlash (25:17)
The impact of political comments (30:57)
It's okay to have opinions (31:53)
In today's episode, Eric and Jake dive into the world of digital marketing with special guest, Mat Rogers, COO of Lizard SEM. Mat discusses the latest features in Google's digital marketing landscape and how they impact pest control companies. If you want to stay ahead of your competitors and drive engagement, don’t miss this information packed episode.
Topics Include:
Introduction (0:00)
Guest Segment: Mat Rogers (5:43)
Current Trends in Digital Marketing (6:24) Importance of Local SEO (8:45)
SEO vs. Local SEO Explained (10:06)Keywords and Content Creation (12:57)
Enhancing Google Business Profiles (18:15)
Creating Keyword-Specific Content (19:07)
Challenges for Small Business Owners (24:00) Investing in Marketing for Growth (28:09)
Optimizing Historical Data (24:44)AI and Speech Tools in Marketing (35:20)
Understanding User Intent in Marketing (37:00)
Whether it's through digital marketing, community involvement, or direct engagement, there are numerous ways to grow your pest control company. In today's episode, Eric and Jake address a question posted from Dominion Pest Control in the Bug Bux+ Facebook Group. Dominion Pest Control is a new company looking for advice on how to get customers. Eric and Jake share their top 20 tips for acquiring new customers.
Topics include:
Introduction (0:00)
Shoutout to Dominion Pest Control (3:45)
Getting Customers: No Easy Way (6:11)
Leveraging Friends & Family for Initial Customers (7:29)
Creating a Google My Business Profile and Social Media Presence (8:35)
Importance of Attractive Branding (10:02)
Using Local Social Media Influencers (14:55)
Sponsoring Local School Sports Teams (16:50)
Join Local Facebook Neighborhood Groups (23:30)
Trade Shows and Community Events (27:42)
Leveraging Neighbors for Business (36:25)
Pounding the Ground and Knocking Doors (42:30)
In today's episode, Eric and Jake had the pleasure of hosting Jim Fredericks, the Senior Vice President of Public Affairs at the National Pest Management Association (NPMA)/Executive Director of the Professional Pest Management Alliance (PPMA). Jim shared a wealth of knowledge about the resources and opportunities available through NPMA and PPMA, which are designed to help PCOs grow and succeed.
Topics Include:
Introduction (0:00)
Introduction to Guest: Jim Fredericks (3:33)
PPMA and Its Mission (6:38)
Consumer Outreach and Impact (10:30)
PPMA's Social Media and Video Projects (11:08)
Mainframe Content for PCOs (15:00)
NPMA Resources and Benefits (21:55)
Networking and Collaboration in Pest Control (31:19)
Overview of Quality Pro (38:30)
Light the candles and get ready to sing, because it's America's birthday! In today's episode, Eric and Jake discuss the significance of America as the land of opportunity and the impact of immigrant heritage on their entrepreneurial journey. They explore the value of hard work, the freedom to pursue happiness, and the unique opportunities available in America.
Topics include:
Introduction (0:00)
Immigrant Heritage: The Drive to Build a Better Life in America (5:15)
The Fourth of July: A Symbol of Opportunity and Freedom in America (15:46)
Opportunities as Business Owners (17:50)
Book Recommendation: “The Go-Giver” (23:38)
Value Your Time and Worth (29:33)
In today’s episode, Eric and Jake welcome Erik Anderson, owner of Utah Pest and Lawn. Erik shares his experience in sales, management, and entrepreneurship, highlighting the importance of integrity in sales, the power of networking and starting his own pest control company.
Topics include:
Introduction (0:00)
The Journey of Erik Anderson: From Sales to Entrepreneurship (2:52)
Integrity in Sales: Building Trust and Long-Term Relationships (8:05)
Knowing the Science of Products (19:04)
Networking: The Influence of Supportive Relationships (22:43)
Challenges of Studying for ACE Certification (25:07)
Growth and Future Plans (27:00)
In today’s episode, Eric and Jake discuss the challenges and strategies of managing a pest control company during the peak season. They cover topics such as customer expectations, triaging reservices, staffing, and the use of social media for education and brand building.
Topics include:
Introduction (0:00)
Creating the Right Expectations From the Start (5:13)
Communication Process with Customers (11:09)
Managing Customer Expectations and Reservices (13:54)
Social Media and Educational Content (21:57)
Strategies for Staffing and Forecasting During the Busy Season (29:01)
Navigating the Peak Season to Avoid Burnout (35:30)
Building a strong team dynamic based on trust and support is essential for the success of your pest control company. Today Eric and Jake welcome Billy and Taylor Wright, owners of Zona Pest Solutions. Billy and Taylor highlight the importance of early hiring to drive growth for their business. By bringing on a new employee, they were able to focus on growing the business, acquiring new accounts, and expanding their reach in the market.
Topics Include:
Introduction (0:00)
Guest Introduction (1:50)
Starting in Door-to-Door (7:37)
Discussing Different Markets (12:32)
Transitioning to Owning a Business (15:30)
Hiring the Right Team (20:20)
Building a Close-Knit Team (25:23)
Husband and Wife Team (29:26)
Expanding to Specialty Services (35:40)
In today's episode, Eric and Jake have the pleasure of interviewing Scarlett Nolan, the president of Truly Nolan of America. Scarlett discusses the significance of intentional culture in companies, emphasizing the need for proactive discussions and actions to shape a positive work environment. Scarlett also talks about the challenges and benefits of working in a family business, highlighting the importance of defining success, and the evolving priorities of different generations in the workforce.
Topics include:
Introduction (0:00)
Importance of Culture in Pest Control Companies (5:30)
Family Systems (7:32)
Family business dynamics (17:33)
Tips for Successful Family-Run Businesses (22:30)
Defining Success and Business Partnerships (29:33)
Evolution of Workforce Generations and Culture (32:30)
In today's episode, Eric and Jake have the pleasure of welcoming back Cameron Bawden a serial entrepreneur and the owner of Hype Farm Premium Home Services, which oversees several successful brands including Green Mango Pest Control. Cameron shares valuable insights on how he has significantly improved his company's profit margins and strengthened its culture. In addition, Cameron discusses effective strategies for scaling his business while maintaining a strong company culture and high operational standards.
Topics Include:
Introduction (0:00)
Importance of data integrity(4:43)
Sharing vision with employees(8:51)
Company-wide monthly meetings (13:33)
Company culture and training techniques (15:10)
The role of auditors (20:40)
Sharing financial numbers with your team (29:46)
Abundance mindset (38:00)
In today's special Memorial Day episode, Eric and Jake welcome Matt Thompson, owner and CEO of BugPro Pest Control. Matt shares his inspiring journey from being an Airborne Ranger in the United States Army to unexpectedly finding a fulfilling career in pest control. His military background not only instilled a strong sense of discipline and integrity but also deeply influenced his business philosophy. Matt emphasizes the importance of trust, both in the military and in pest control, highlighting how his commitment to honesty and quality service has helped build lasting relationships with his clients.Topics include:
Introduction (0:00)
Guest Introduction: Matt Thompson (2:37)
Military skills applied in pest control (9:45)
Finding Purpose (13:50)
Unexpected journeys into pest control (17:28)
Integrity in Pest Control (21:42)
Building trust with transparency (25:15)
Building Customer Relationships (28:27)
Trust and performance in teams (34:10)
In today's episode, Eric and Jake had the pleasure of welcoming back Colton Gonzalez and Eric Salgado with Firehouse Pest Control. These returning guests shared valuable insights into their journey from firefighting to pest control, emphasizing the importance of integrity and customer service in their business model. In addition, by establishing a system where technicians were incentivized for their sales performance and customer service, they motivated their team members to excel in their roles and contribute to the company's success.
Topics Include:
Introduction and Sponsor Mention (0:00)
Guest Introduction: Colton Gonzalez and Eric Salgado (3:04)
Transition from Firefighting to Pest Control (10:20)
Business Growth and Focus Areas (14:15)
Enhancing Company Culture and Employee Incentives (19:36)
Simplifying Processes for Technicians to Boost Sales (25:25)
Reflecting on Company Improvements and Future Plans (31:01)
Storytelling is a powerful tool that can be used to build connections and trust with customers, clients, and employees. In today's episode, Eric and Jake welcome Shane Mantz, the regional operations manager at Magna Pest Solutions. Shane discusses the importance of creating a strong brand identity based on core values. In addition, by understanding what is important to you as an individual or organization, you can develop a brand identity that reflects those values and resonates with your target audience.
Introduction (0:00)
Connecting storytelling with business growth (5:38)
Importance of brand identity and storytelling (10:20)
Conveying brand identity through consistency (14:20)
AI and creativity (18:55)
Connecting with customers on an authentic level (21:34)
Brand identity in hiring process (28:18)
In today’s episode, Eric and Jake welcome Dennis Kuchta, founder and CEO of Wise House Environmental Services in South Florida. Dennis sheds light on the struggles many business owners encounter in attracting individuals with a strong work ethic and commitment to their roles. He also expresses his concerns about not wanting to sacrifice customer care for rapid growth, as he values his clients and wants to provide them with the best service possible.
Topics include:
Introduction (0:00)
A PCO turned recording artist (1:22)
Scaling a pest control business (5:00)
Quality versus size of companies (8:47)
Leadership and technical skills (15:36)
Finding the right roles (16:46)
Hiring dedicated employees (25:27)
Podcasts and books motivation (33:27)
New Bug Bux Song (36:00)
In today's episode, Eric and Jake had the pleasure of speaking with the dynamic husband and wife duo, Rian and Noelle Goins, owners of Get Goins Pest Control in Los Angeles. They share their incredible journey from inheriting a small client list to building a thriving business through the power of social media and referrals. The Goins couple is not only making waves in the pest control industry but also leaving a significant impact on their community through their non-profit organization, Keep It Goins Foundation. They've been involved in legislative efforts and are active members of the pest control community, advocating for the industry and giving back in meaningful ways.
Topics Include:
Introduction (0:00)
Guest Introduction: Rian and Noelle Goins (1:50)
How Get Goins Pest Control Started (7:02)
Growth Through Social Media and Referrals (12:43)
Authenticity in Business and Social Media (15:20)
Keep It Goins Foundation Origin (21:00)
The Impact of Keep It Goins Foundation (27:10)
Partners and Supporters of Keep It Goins Foundation (31:36)
Changing the World Through Pest Control (41:06)
Building a pest control company should align with personal goals, not just financial gain. In today's episode, Eric and Jake welcome Casey Jones, owner of Hydra Pest Control. Casey emphasizes the importance of starting a business with the end goal in mind and focusing on creating a company that aligns with personal values and long-term goals. He shares the journey that led him from various industries to the pest control industry, driven by a desire to provide for his family and contribute positively to his community.
Topics include:
Introduction (0:00)
Guest Introduction: Casey Jones from Hydra Pest (2:53)
Branding and Company Growth (6:08)
Expanding Service Offerings in a Small Market (8:49)
The Importance of Accountability in Business (13:38)
Growth Strategies for Small Market PCOs (17:26)
Building a Company to Sell vs. Not to Sell (21:10)
The Value of Time and Family in Business (24:41)
Starting with the End Goal in Mind (27:45)
The Concept of Time Freedom (31:26)
From door-to-door sales to owning a pest control company, this story is one of hard work and determination! In today's episode, Eric and Jake had the pleasure of chatting with Degen Perry, owner of Black Pearl Pest Control. Degen shares his journey from considering a career in dentistry to becoming a pest control owner during the uncertain times of 2020. Degen discusses the advantages of offering a variety of pest control services to become a "one-stop-shop" for customers.
Topics include:
Introduction (0:00)
Guest Introduction: Degen Perry (2:40)
How Black Pearl Pest Control Got Its Name (4:00)
Degen's Journey in Pest Control (5:33) Growth Methods and Customer Acquisition (7:55) Collaborating with Other Pest Control Companies (9:50) Weed Control as a Business Segment (14:36) Main Focus for the Fourth Year of Business (17:41) Starting Black Pearl During COVID (22:15)
Uniformity Among Technicians (27:20) The Importance of Culture and Customer Experience (30:31) Degen's Pro Tips for the Audience (32:01)
Leadership, empathy, and inspiring team growth are essential elements in building a successful pest control company. In today's episode, Eric and Jake welcome Shad Teerlink, CEO of Evolve Pest Control. Shad shares his experience of establishing and expanding Evolve Pest Control, highlighting the necessity of ongoing evaluation and improvement in both leadership and operations.
Topics include:
Introduction (0:00)
Origin story of Evolve Pest Control (5:15)
Leadership and company culture (9:45)
Building systems for scalability (14:33)
Building a strong team (17:47)
Plan or No Plan? (25:14)
Determination and Learning in Business (28:36)
Challenges of being a leader (33:50)
Leadership growth and self-awareness (36:30)
Conclusion (42:12)
In today’s episode, Eric and Jake play a fun, thought-provoking game of "Would You Rather.” They debated various scenarios, such as: Focusing on customer retention vs. acquisition, saying out of debt vs. leveraging growth debt, hiring experienced technicians vs. training newbies and so much more! Topics Include:
Introduction (0:00)
Would You Rather Game: Pest Control Edition (3:41)
Retention vs. Customer Acquisition (4:18)
Hiring Experienced Technicians vs. Training Newbies (5:52)
Expanding Service Offerings vs. Sticking to Core Services (11:00)
Short-Term Profitability vs. Long-Term Sustainability (14:02)
Staying Out of Debt vs. Leveraging Debt for Growth (19:23)
Focusing on Current Market vs. Expanding Geographically(23:35)
Lightning Round: Personal and Pop Culture Opinions (28:33)
Eric and Jake kicked off today’s episode discussing the importance of having a customer agreement, which outlines the services provided, payment details, and other legal protections. They answer a question posted in the Bug Bux Facebook group by Jordan Wheeler. The question is “I've seen more D2D companies doing 18-24 month agreements. What is your general pest agreement length?”
Topics include:
Introduction (0:00)
Topic Introduction: Pest Agreement Length (3:17)
Importance of Customer Agreements (5:00)
Philosophy Behind Term Commitments (6:30)
Pros of Not Having a Term Commitment (10:07)
The Value of Contracts in Customer Retention (13:40)
Pros and Cons of 18- to 24-Month Agreements (19:06)
Final Thoughts on Contracts and Customer Relationships (26:00)
Pest control owners need to carefully allocate their marketing budgets to ensure they are maximizing their return on investment and driving revenue growth. In today's episode, Eric and Jake have pleasure of hosting Mat Rogers, the COO of Lizard SEM, for his seventh appearance on the show. Mat shares invaluable insights into the world of digital marketing for pest control companies, emphasizing the importance of a comprehensive strategy that goes beyond just one tool or platform.
Topics include:
Introduction (0:00)
Catching Up with Mat Rogers (2:07)
Marketing Strategies and Budgeting (5:21)
Achieving Marketing Results (6:52)
Marketing Projections and Business Planning (7:38)
Local Service Ads (LSA) Trends and Tips (9:48) The Importance of Diverse Marketing Tools (11:44)
The Triforce of Digital Marketing (13:16)
The Impact of Fun and Engaging Content (17:07)
Natura's Marketing Success with Lizard SEM (19:03)
Killingsworth's Unique Marketing Approach (23:09)
Reactive vs. Proactive Marketing Strategies (25:54)
The Long-Term Benefits of Building a Brand (29:29)
The Future of Marketing and Business Growth (33:10)
AI technology in pest control has the potential to revolutionize the industry by enhancing efficiency and improving customer interactions. In today's episode, Eric and Jake welcome Aaron Cooper, the co-founder and CEO of SameDay. SameDay's Artificial Intelligence will answer the phone and book appointments, just like your best sales person. Aaron discusses how AI can efficiently handle customer inquiries and scheduling with precision and consistency.
Topics Include:
Introduction (0:00)
Meet Aaron Cooper, CEO of SameDay (2:40)
The Cost of Missed Leads in Pest Control (6:32)
From Concept to Reality (8:00)
The Capabilities of SameDay's AI (13:04)
Voice Cloning Feature in SameDay (14:00)
The Flexibility and Adaptability of AI (17:07)
AI's Role in Customer Service and Sales (23:00)
AI's Expanding Capabilities in Various Industries (27:00)
AI as a Tool for Efficiency and Growth (29:00) AI's Role in Enhancing Team Performance (33:08)
Networking and connecting with industry professionals can be a game-changer for your pest control company. This week, Eric and Jake had the pleasure of chatting with Kevin Reif, an inspiring entrepreneur who shares his journey from door-to-door sales to launching his own pest control company, Reif Environmental. Kevin also shares insights into how he developed a brand that conveys trust and professionalism, attracting quality customers and fostering long-lasting relationships.
Topics include:
Introduction (0:00)
Kevin Reif's story (4:33)
Networking and business growth (8:01)
Kevin's biggest challenge (9:22)
Preparing for busy season (14:05)
Building a brand identity (15:50)
Social media and partnering with influencers (17:50)
Kevin's growth goals (23:45)
Quality over quantity (27:00)
Delegation and team building (31:14)
In today’s episode, Eric and Jake welcome Jonas Olson the CEO of Turf Badger and host of the Pest Control Millionaire Podcast.
Jonas shares his candid story of starting out in lawn care, transitioning to pest control, and the lessons learned along the way. He emphasized the importance of focusing on one service, mastering it, and then scaling up before adding more services. Topics include:
Introduction (0:00)
Introducing Jonas Olson (2:33)
Jonas’s Background in Pest Control (5:25)
Transitioning to Pest Control from Lawn Care (10:00)
Scaling the Pest Control Business (14:10)
The Importance of Focusing on One Service at a Time (16:08)
Discussing Business Expenses and Profit Margins (18:40)
The Importance of Knowing Your Business Numbers (21:00)
Adjusting Service Offerings for Seasonal Challenges (23:00)
Maintaining a Clean and Organized Workspace (27:26)
The Impact of Culture and Standards on Business (29:41)
Closing Remarks (34:30)
In today's episode, Eric and Jake welcome Jerry Wickwire and Josh Tonn, co-owners of Freedom Force Pest Control. Before starting their own company in 2021, both co-owners gained valuable experience in the pest control industry. Hear their incredible journey, marketing tactics, and how they built a strong brand.
Topics include:
Introduction (0:00)
Background of Freedom Force Pest Control (2:22)
Transitioning to Business Ownership (3:15)
Origin of the Name Freedom Force Pest Control (5:55) Branding and Logo Design (7:28) Marketing and Branding Strategy (10:27) Utilizing Angie/Home Advisor (12:15)
Social Media and Online Presence (15:10) Family and Friends in Business (19:32) Importance of Google Reviews (22:00)
Future Plans and Growth (27:23)
Which key considerations should you keep in mind when it comes to choosing your service vehicle? This decision isn't easy and will greatly impact your operation. In today’s episode Eric and Jake Discuss their experience with different vehicles, and they share their top considerations when selecting a service vehicle.
Topics include:
Introduction (0.00)
Question posted by Kris Holden in the Bug Bux Facebook group (2:57)
History of Natura’s fleet vehicles (3:51)
Considerations for choosing service vehicles (9:20)
Importance of vehicle safety (12:57)
Capabilities and Capacity (14:56)
Longevity and mechanical reliability of vehicles (16:52)
Insurance impact on vehicle choice (19:16)
Having a back up vehicle and final thoughts (22:11)
In today's episode, Eric and Jake discuss the importance of hiring your replacement in order to free up your time and focus on the aspects of your pest control business that you truly enjoy. Tune in to learn how to scale and grow your pest control company while overcoming unexpected challenges.
Topics include:
Introduction (0:00)
Question from Matthew Mariscal in the Bug Bux Facebook Group (3:04)
Advice for Technicians with High Aspirations (4:44)
Encouraging Intrapreneurship (5:57)
Delegating to Grow Your Business (7:45)
Non-Compete and Non-Solicit Agreements Explained (10:03)
Building a Team and Delegating Tasks (14:16)
Hiring Your Own Replacement (17:10)
Protecting Your Business and Livelihood (30:00)
Incorporating KPIs into your pest control company is crucial for strategically achieving goals and objectives. In today’s episode, Eric and Jake answer a question posted by Jake Ingledue in the Bug Bux Facebook group. The question is, “If you could only pick 3 KPIs for technicians, what do you feel are the most important?” Eric and Jake dive deep into this topic and they each discuss their top three answers.
Topics Include:
Introduction (0:00)
KPIs for technician performance (3:53)
Evaluating service technicians' efficiency and quality (9:19)
KPIs for service businesses: reservice rate and technician sales (20:21)
Vehicle maintenance and technician performance evaluation (24:55)
Confidence is king and success comes from being confident with your business decisions and customer expectations. In today’s episode, Eric and Jake answer several questions posted in the Bug Bux Facebook group.
Topics include:
Introduction (0:00)
Pest control logistics and customer expectations (3:50)
Pest control marketing strategies and customer communication (8:00)
Price lock guarantees and their potential drawbacks (13:50)
Challenges of offering free inspections (19:00)
Sales strategies and customer requests (25:13)
Pest control safety and standard operating procedures (28:56)
In today's episode, host Eric Bassett introduces his new co-host, Jake Claus, who brings 19 years of experience in the pest control industry. Jake is not only Eric's brother-in-law but also the founder and co-owner of Natura Pest Control. Together, they discuss various aspects of the pest control business, including door-to-door sales, technical expertise, operational management, and leadership development.
Topics include:
Introduction (0:00)
Jake's experience and perspective (2:10)
Golden handcuffs and career choices (11:08)
Door-to-door pest control experiences (13:42)
Community involvement in pest control (21:44)
Maintaining presence with customers (23:15)
Personalized touch and building trust (26:42)
The blessings of pest control (30:50)
The Bug Bux podcast has a few exciting enhancements for 2024! In today's episode, Allan and Eric discuss how the podcast has evolved and improved over time, with better content, more relevant topics, and high-quality guests.
Topics include:
Introduction (0:00)
How the Bug Bux podcast has evolved (2:27)
Allan's journey with the podcast (3:23)
Sharing ideas and questions in the Bug Bux Facebook Group (9:38)
Value comes from helping others (18:15)
Allan's experience and expertise is valuable (19:52)
Eric's gratitude for networking opportunities (24:41)
Starting a door-to-door program can be a valuable tool for growing your pest control company, but it also comes with some challenges. In today's episode, Allan and Eric discuss the pros, cons, and everything you need to know about launching a high-quality in-house door-to-door program and retaining a positive reputation.
Topics include:
Introduction (0:00)
Launching an in-house door-to-door program is difficult (3:00)
Don't do something you hate (4:33)
Challenges and cost of door-to-door (7:55)
Consider pros and cons carefully (16:49)
Balancing growth and cost (19:20)
Building a door-to-door team requires dedication (27:20)
In today's episode, Allan and Eric discuss the importance of pricing in the pest control industry. They highlight how pricing can serve as a marketing tactic, communicating the quality and type of services a company offers.
Topics include:
Introduction (0:00)
Pricing question from the Bug Bux Facebook group (2:13)
How pricing affects long-term goals (6:40)
Price increases are necessary for business sustainability (11:35)
Pricing is a marketing tactic (20:13)
In today's episode, Allan and Eric discuss the significance of having signed service agreements for pest control companies. Having signed agreements ensures clarity and understanding between parties, and also provides protection from liability.
Topics include:
Introduction (0:00)
Essential clauses for pest control service agreements (4:05)
Importance of clear service agreements (5:14)
Building credibility (11:28)
Agreements and contracts (17:05)
Walk through the service agreement confidently (19:12)
From humble beginnings during the Great Depression to becoming a multi-million dollar enterprise, Sprague Pest Solutions has overcome numerous challenges and embraced change. In today's episode, Allan and Eric welcome AJ Treleven. AJ is the Director of Operations at Sprague Pest Solutions and he shares the remarkable story of his family's generational growth in their family business.
Topics Include:
AJ’s extensive experience and expertise in the pest control industry (1:45)
Generational growth in family business (5:09)
Embrace diversity within your organization(13:11)
Quality control is a top priority (18:00)
Importance of pest control compliance (21:00)
Family business emphasizes stewardship (30:09)
Industry growth allows for generational success (36:50)
Creating measurable marketing accountability is crucial for PCCs to track the performance of their marketing efforts and ensure that they are achieving their goals. In today's episode, Eric provides a step-by-step guide on how to create a high-level, high-accountability relationship with your marketing team.
Topics include:
Create measurable, accountable marketing relationships (1:54)
Qualified lead ratio is important (5:31)
Efficiency vs speed in marketing (10:44)
Understand lead goals and phasing (18:04)
Forecast lead performance using data (24:12)
Measure performance for company success (28:30)
The pest control industry offers a range of opportunities for individuals to build successful careers. In today's episode, Allan and Eric discuss their gratitude for the pest control industry and the opportunities it provides. They also highlight the various career paths and growth opportunities that the industry offers, even for individuals without extensive education or experience.
Topics include -
Stable industry with growth opportunities (2:30)
Pest control industry has low barrier to entry (5:33)
Service is key for success (11:41)
Networking and community are valuable (21:18)
Purpose and networking in the industry (23:48)
What are your biggest hurdles for business growth? In today's episode, Allan discusses things that pest control companies should be focusing on during this time of year when business tends to slow down. Prioritizing important, non-urgent tasks such as training, employee reviews, and system reviews is crucial for success.
Topics include:
Make a list of things to be done (3:19)
Cleaning and maintenance (6:48)
Focusing on business needs (11:48)
Scaling a company (12:29)
Knowing Your Numbers (16:07)
Don't settle for really low goals (21:32)
In today's episode, Allan and Eric discuss a question posted in the Bug Bux Facebook group regarding subscription-based billing. There are many pros and cons to help you decide if this is a route that will work for your pest control company.
Topics include:
Subscription-based services and customer retention (3:10)
Long-term vision and strategy (8:19)
Implementing changes in your PCC (16:11)
Subscription-based billing and its benefits (20:30)
In today's episode, hosts Allan Draper and Eric Bassett discuss the importance of maintaining and nurturing relationships in the pest control industry. They emphasize the need to keep in touch with contacts made at events like PestWorld, whether they are vendors, presenters, or fellow pest control owners.
Topics include:
PestWorld recap (2:11)
A relaxed and enjoyable PestWorld (6:11)
Networking benefits (8:41)
Choose vendors wisely, prioritize relationships (13:20)
Align with vendors who share values (17:07)
Importance of PestWorld for networking and industry potential (23:34)
Join Bug Bux Facebook group for feedback (26:14)
Consistency in service protocols is crucial to maintaining a positive customer experience. In today’s part 2 episode, Eric continues to discuss the topic of retention, discussing tips 6 through 10.
Topics Include:
Communication with customers (4:51)
Providing value to customers through technician execution (7:43)
Setting expectations and obtaining reviews (10:12)
Customer loyalty letters, and reviews platform (14:57)
Improving customer service (23:55)
Handling customer cancellations (26:59)
Improving customer retention through data analysis (33:43)
In today’s episode, Eric welcomes Chris Anderson. Chris is the Co-founder and VP of sales at Applause. Eric and Chris discuss the concept of using feedback to improve service quality, and how to motivate technicians to perform better.
Topics Include:
Providing quality service and feedback (0:29)
Employee engagement(3:28)
engagement drives performance and growth (6:02)
Tracking Google Reviews (11:58)
Employee engagement and motivation (17:14)
Creating a culture of feedback (20:47) Upselling and customer engagement (27:33)
Whether customers reach out through phone calls, emails, or social media, a prompt response is essential. In today’s episode, Eric dives into the topic of retention. He gives a sneak peek of an upcoming Bug Bux+ course that will provide a comprehensive guide on how to save customers. Eric discusses the course outline and shares his thoughts on the importance of retention in the pest control industry.
Topics Include:
Retention efforts should start from the beginning (2:21)
Customer experience is crucial (5:13) Customer value drives long-term retention (10:15)
Effective communication is crucial (15:41)
Setting clear customer expectations (21:09)
Clear communication is essential (31:09)
Are you prioritizing what matters most in your life and business? In today’s episode, Allan and Eric discuss how to build deeper connections and set higher goals to achieve a higher level of fulfillment in both your relationships and in your pest control company.
Topics include:
Focus on your “why” (4:43)
Evaluate goals for greater success (9:44)
Setting goals and reviewing them regularly (10:53)
Leadership is about delegation (19:57)
Align goals for greater impact (22:28)
Don’t quit, Keep pushing forward (29:46)
Special deals for Bug Bux+ members (32:48)
A mentor can help you discover the essential steps to establish a trustworthy and reputable brand, paving the way for exponential growth in your pest control company. In today’s episode, Allan and Eric welcome Colton Gonzales and Eric Salgado, the owners of Firehouse Pest Control. They discuss the importance of taking action and getting started, even if you don’t have all the knowledge or experience.
Topics include:
How they got started (2:05)
First $400 check from door knocking (3:41)
Creating an environment for growth (8:07) Finding a mentor in pest control (12:21) Collaboration in the pest control industry (15:55)
Collaborative partnerships in business (18:07)
Sharing knowledge for success (22:00) Seeking advice and new perspectives (28:18)
What’s new with Bug Bux+? In today’s episode, Eric welcomes back Hunter Annen, Co-Founder and President of Bug Bux+.
Eric and Hunter discuss the courses offered by Bug Bux+ and reflect on the positive feedback they have received from PCOs.
Topics Include:
Pest control business growth and learning platform (1:57)
Feedback from PCOs (6:38)
Pest control courses and vendor partnerships (11:06)
Building a pest control platform with vendor partnerships (19:27)
Streamlining vendor connections for pest control companies(23:51)
In this special 100th episode, Allan and Eric welcome back Mat Rogers, the COO of Lizard SEM. Mat touches on the importance of planning and setting your marketing goals for the following year by focusing on 5 key components.
Topics include:
Consistency is key to success (2:58)
Optimize website for off-season (6:10)
Track and monitor marketing data (10:31)
Don't overlook digital marketing's impact (17:19)
Utilize off-season for strategic marketing (22:05)
Tailor your marketing plan to budget (25:44)
Use data to scale your company (28:30)
Prepare for success in your business (33:36)
How often are you doing performance reviews for employees? Which review format is best? Eric answers a question posted by Shane Mantz in the Bugbux Facebook group. "Has anyone implemented an end-of-season, after-action review?" Eric answers the what, how, and why, of performance reviews."
Topics include:
Where to start (1:50)
Technician performance examples (3:07)
Using a structured format (12:58)
Getting non-performance related feedback (18:34)
Teaching your team to self-evaluate (20:15)
Ten easy steps for a simple and effecting performance review. (21:22)
Being intentional and proactive in your business is crucial as it allows you to anticipate challenges, explore opportunities, and steer your company toward growth and success. In today’s episode, Allan and Eric welcome Caleb Fabry. Caleb is the President of Town and Country Pest Solutions in Rochester NY. Caleb shares his experience of taking over the family business and the trust his parents had in him to make important decisions. Caleb also discusses the benefits and challenges of starting a business from scratch versus inheriting one.
Where should a PCO start when it comes to lowering customer attrition? In today’s episode, Allan and Eric answer questions posted in the Bug Bux Facebook Group. Lowering customer attrition is essential for pest control companies to maintain a strong customer base and drive sustainable growth. In addition, a PCO should have a strong understanding of their gross profits and margins, to identify trends in their company.
In today's episode, Eric welcomes Austin Burns. Austin is the director of operations at Burns Pest Elimination. What started as a father and son business in 1983 with 43 customers and one service truck has turned into a $25-million venture for the Burns family. Eric and Austin discuss the importance of finding a unique differentiator in the pest control industry and why building a strong team is crucial for success. Austin also shares the challenges and rewards of running a family business and the impact it can have on future generations.
Creating consistent and genuine recognition can go a long way in motivating technicians. In today’s episode, Allan and Eric discuss ways to keep technicians motivated and committed to providing great service for your pest control company. When you and your technicians share a common objective, they are more likely to work together, collaborate, and support one another in achieving that goal.
In addition, offering training and development opportunities for the professional growth of your technicians shows that you value their skills, and are committed to their career advancement.
In today’s episode, Eric discusses the process of building and maintaining a high-performance inside sales team. Eric provides answers to the 10 most common questions he receives about inside sales, covering topics such as when to create an inside sales department, finding the right candidates, the onboarding process, and compensation plans. If you are looking for a comprehensive how-to guide on creating, developing, and scaling a high-performance inside sales team visit www.bugbuxplus.com for more information.
In today's episode, Allan and Eric discuss the importance of finding a niche for your pest control company. Is it important to research your market and find out where you can find the best ROI to serve your customers? By focusing on a specific niche, you can position your pest control company for long-term success in a competitive market. In addition, by specializing in a niche, you can position yourself as an expert in that particular area.
How are you managing your profits? In today's episode, Allan and Eric discuss the key strategies and considerations a PCO should make when reinvesting profits in your pest control company. The importance of planning out how to spend your profits will be based on how aggressively you want to grow. Implementing a verified growth plan provides your pest control company with a strategic roadmap to navigate the complexities of growth, minimize risks, and achieve sustainable success.
Google reviews are important for your pest control company, they provide valuable feedback from customers about their experience with your company. In today’s episode, Allan and Eric discuss Google’s rules about prohibited and restricted content. PCOS needs to understand that reviews, photos, and videos must adhere to Google’s policies. These policies aim to ensure that the reviews are helpful, informative, and authentic. Responding to reviews, both positive and negative, shows that your business values its customers and is willing to address and improve any concerns or issues they may have. Click on the link below for more information.
Prohibited and restricted content - Local Guides Help
support.google.com
Are you feeling stuck and in need of some guidance to kickstart or scale your pest control company? In today’s episode, Allan and Eric welcome Hunter Annen. Hunter is the President and Co-Founder of Bug Bux+. Allan, Eric, and Hunter discuss all the aspects of the Bug Bux+ platform. This high-quality, professional platform was designed to help PCOs learn from multiple industry experts. Check out www.bugbuxplus.com for more information.
Finding your "Why” is an important step in starting a business and should be the driving force behind your decision to become a pest control owner. In today’s episode, Allan and Eric discuss how PCOs can identify their purpose, by creating a company culture based on the core values, and strengths of the organization. By creating a company culture that reflects your purpose, you can build a business that is meaningful, fulfilling, and successful. Your purpose may evolve over time as you gain new experiences and perspectives, and it's important to be open to new opportunities and challenges.
Pest control companies offer a valuable service to their clients by solving a wide range of pest problems. In today’s episode, Allan and Eric discuss the importance of creating a business to solve a problem for your customers. Service businesses, such as a pest control company not only create valuable services for their customers, it also creates jobs and generates revenue for the owner. Stay tuned for part 2 next week to learn more about how PCOs can focus on their “Why” while also building a profitable and sustainable business.
From marketing campaigns to relationships with vendors, there is a wide range of business aspects a PCO must be patient with, and not expect instant results. In today’s episode, Allan and Eric discuss the top five most important things a pest control owner must be patient with. Patience involves waiting for the results of your hard work, not giving up easily, and understanding that success takes time. Tune in and learn from industry experts for valuable insights.
In today’s episode, Allan and Eric talk about a few mistakes they have made with their pest control company. They discuss the importance of reframing mistakes as a learning experience and they highlight stories of how they have turned their mistakes into valuable lessons. As a PCO, taking ownership when making mistakes is a sign of accountability and responsibility, which can help build trust and credibility in personal and professional relationships.
Tune in to this episode and catch Allan and Eric as they share their top five strategies for distinguishing your company from others. In today’s episode, Allan and Eric answer a question posted in the Bug Bux Facebook Group: How to differentiate your company from competitors in a meaningful way? They discuss the importance of creating a personal connection not only with your customers but also with your employees. As a PCO, it's crucial to remember your core foundational strengths, and values, and leverage them to set yourself apart.
This episode offers expert insights and actionable tips to help you effectively market and grow your pest control company. In today’s episode, Allan and Eric welcome back Mat Rogers for the 5th time on the podcast. Mat is the COO of Lizard SEM. Mat talks about Local Service Ads, which are Google's paid advertising platform that helps local businesses to connect with potential customers in their area. The variables that determine an LSA's ranking include the business's proximity to the searcher's location, the business's ratings, and the responsiveness of the business to customer inquiries.
Mat can be reached at
https://lizardmarketing.co/ or on Instagram https://www.instagram.com/lizard.marketing/
Mat has recorded 4 episodes with us, if you haven’t listened to them yet, I encourage you to check it out his previous episodes:
Episode 33 “The Facts and Fallacies of Scaling a Pest Control Company with Digital Marketing” dropped on May 26th, 2022
Episode 39 “Why Marketing is Worth the Investment for Your Pest Control Company” dropped on July 7th, 2022
Episode 57 “How to Optimize Your Website for SEO” dropped November 10th, 2022
Episode 65: “Tips to Help Convert Your Leads Into Revenue with Expert Mat Rogers” dropped January 12th, 2023
In today’s episode, Eric welcomes Josh Zuniga back to the show. Josh is the owner of Zunex Pest Control. Josh not only experienced tremendous success in door-to-door sales, he also took that knowledge and started his own pest control company. Josh advises that young PCOs should focus on their strengths and outsource their weaknesses to be successful. This episode is filled with valuable insights that can aid you in attaining your goals as a pest control owner.
In today’s episode, Allan and Eric discuss valuable insights on how to determine which aspects of your pest control company should be centralized or decentralized. A centralized approach to running your company can help optimize efficiency and productivity, allowing individuals to work together more effectively towards a common goal. By listening to this episode, you can gain a better understanding of how to structure your business for success and achieve your long-term goals.
In today’s episode, Allan and Eric discuss how PCO’s can safeguard their profitability by having a strategic price increase plan.
Although implementing price increases can be intimidating, it is a necessary measure to optimize profits and secure the longevity of your pest control company.
In today’s episode, Allan and Eric talk about ways a PCO can scale their company while keeping a healthy work-life balance. It is important to be intentional with your time and prioritize what matters most to you. Maintaining a healthy and fulfilling life both at work and outside of work helps reduce stress, improve mental, and physical health, and increase overall well-being.
In today's episode, Allan and Eric discuss the must-do’s for your pest control company. Taking into account the various factors involved, this episode emphasizes the critical measures that all PCOs must undertake. To run your business successfully you'll need the proper insurance, effective bookkeeping practices, correct operating licenses, safety procedures, proper business entities, and more! Don't miss this must do list and the breakdown of all the reasons why!
In this episode, Eric Bassett provides a comprehensive recap of a few recent podcast episodes. Episode 75 is all about protecting your existing customer base from door knockers from other companies. In episode 76, Eric highlights key topics of various questions posted in the Bug Bux Facebook group. This is a recap episode you won't want to miss.
In today’s episode, Allan and Eric welcome back Craig Shetterly. Craig is the mastermind behind Contatto Marketing, a revolutionary contact marketing firm. With his expertise in directly reaching out to potential customers and business owners, Craig unleashes a goldmine of strategies that can help pest control companies boost their commercial sales and build unbreakable bonds with their customers. Get ready to take your business to the next level with Craig's insider insights.
In today’s episode, Allan and Eric answer questions posted in the Bug Bux Facebook Group. They share insights on how pest control companies can effectively communicate the value of their services to customers. In addition, they explain the importance of setting an accurate price point, as well as establishing Q1 growth goals for recurring revenue.
In today’s episode, Allan and Eric discuss how door-to-door marketing can affect your pest control company. Reminding your technicians to make a personal connection with your customers is crucial for building strong relationships and increasing customer loyalty. In addition, acknowledging and understanding your customers' wants, interests, and needs is essential for building a successful pest control company.
In today’s episode, Allan and Eric discuss the different financial milestones that pest control companies reach leading up to the 1 million dollar mark. As your PCC is growing, an important thing to think about is documenting your systems and processes early on, this will help you scale your company faster. In addition, it is essential to take the time to identify and recruit the best possible candidates when hiring your office staff and technicians. Listen to the full episode for tips on how to grow to 1 million dollars.
In today’s episode, Allan and Eric answer questions asked during the Bug Bux Facebook live event on February 28th, 2023. A few of the topics that were discussed are:
- How does different weather affect the pest control industry?
- The pros and cons of giving out free estimates for pest inspections.
- Growing your pest control company into a new market and what kind of marketing budget you should have.
Thank you to all the PCOs that participated. Please submit questions for future episodes in the Bug Bux Facebook Group.
In today’s episode, Allan and Eric welcome Andrew de la Chapelle. Andrew has worked in the telematics space for years and he created driving scoring matrices that are used today by many leading telematics companies. Allan, Eric, and Andrew discuss some of the dangers of driving and why investing in formal driving training is critical for your pest control company. Telematics with tracking helps companies get a clear picture of vehicle location, performance, driver productivity, fuel use, and most importantly, safety. In addition, formal driving training is important for pest control technicians to ensure that they are driving safely and responsibly, minimizing the risk of damage or injury to themselves and others.
In today’s episode, Allan and Eric welcome Lee Thompson. Lee fell in love with the pest control industry after being recruited by Terminix and later ran their 4th largest office in the country. Allan, Eric and Lee discuss why investing in exceptional customer service can have a big impact on your bottom line. Providing great customer service will lead your Pest Control Company to better customer retention, loyalty, and customer acquisition costs.
In today’s episode, Allan and Eric answer questions asked by PCO’s in the Bug Bux Facebook group. The questions answered in this episode are:
- At what point is a customer too much of a liability?
- What’s the best way to build relationships and camaraderie between 3rd party D2D representatives and the technicians working with them?
- What is the revenue per technician that you are shooting for?
Thank you to everyone that participated. Listeners can submit questions for future episodes in the Bug Bux Facebook Group.
In today’s episode, Allan and Eric welcome Cameron Bawden. Cameron is the owner of Hype Pharm Premium Home Services which is the parent company of 7 successful brands, which include Green Mango Pest Control. Cameron shares his journey with starting and scaling Green Mango Pest Control as well as starting other home service companies. Developing a growth mindset and receiving constructive feedback from his team has enabled Cameron to have great time management skills, leadership skills, and the ability to delegate effectively.
In today's episode, we are rerunning the top episode of 2022. Allan and Eric discuss why and how you should build wealth with your pest control company. Wealth provides opportunities not only for you as an entrepreneur, but for your family and employees. Building wealth and having an abundance mentality, is one of the main responsibilities that come along with owning a pest control company. In addition, business owners must understand that their profit and loss statements provide critical information for building financial health and profitability.
In today’s episode, Allan and Eric discuss how PCOs can grow and develop their technicians. Having weekly coaching sessions and asking technicians what they would like to learn and improve on both personally and professionally can be very empowering. Offering development opportunities and incentives will demonstrate your commitment to your technician's growth.
In today’s episode, Allan and Eric review a sample Profit and Loss or P&L statement. The P&L statement is important because it summarizes the total income and total expenses for your pest control company. In addition, for budgeting purposes, a P&L provides an overview of the financial health of your business. Follow along as Allan and Eric explain the fundamentals of reading and understanding this important financial statement.
Allan's % of Income Comparison
In today’s episode, Allan and Eric welcome back Mat Rogers from Lizard SEM. Mat discusses some common hurdles with closing rates between your digital marketing company and inside sales team. It is very important for a PCO to track data and know how many leads are actually being converted into revenue. Putting the right tools and metrics in place is critical to hit your marketing goals and to get the most from your marketing team.
In today’s episode, Allan and Eric welcome Read Flake. Read is a highly accomplished entrepreneur, business owner, and e-commerce professional. He founded Green Country Pest Control in Houston and is the Co-owner and founder of Pest SOS. He is also the co-founder and co-owner of Bug Police Pest Control in the Phoenix area. Read shares this journey and experience with owning a pest control company and hiring his grown kids as employees in various departments of his business. Allan, Eric, and Read discuss growth strategies to develop their teams and tips for building a strong company culture.
In today's episode, Allan and Eric welcome Chase Goodeill back to the show for part two from last week's episode. Chase is the President of Goodeill Holdings Inc. and the owner of Pest Control Consultants.
Allan, Eric, and Chase collectively discuss the top ten things that should be in place to increase the value that a company will get upon an exit or a sale.
In today's episode, Allan and Eric welcome Chase Goodeill back to the show. Chase is the President of Goodeill Holdings Inc. and the owner of Pest Control Consultants. Chase shares his experience with finding and closing pest control acquisitions. Having strategic systems in place and being as seamless as possible will retain more customers during an acquisition.
In today’s episode, Allan and Eric discuss the importance of having growth goals in place for 2023. Creating a list of long-term projects that are important, and not urgent such as brand development, creating content on your website, reviewing policy and procedures, and creating video tutorials are just a few examples. As the year is wrapping up, it is important to stay focused on your short and long-term goals for your pest control company.
In today's episode, Allan and Eric welcome back Georgia Eaton. Georgia is the owner of Got Gophers. They are located in the bay area and have been in business for almost 4 years. Allan, Eric, and Georgia talk about the benefits of having women in the pest control industry. In addition to owning a pest control company, there are several different opportunities at every level for women in the pest control industry such as, customer service representatives, female pest control technicians, and management positions.
Guest Links:
https://gotgophers.co/
https://www.linkedin.com/in/georgia-eaton-68326883/
In today's episode, Eric highlights previous topics discussed in the last few episodes. First, a PCO should know how to read and understand the profit and loss statement to create a more efficient business operation. Second, SEO is the foundation of your marketing game. It’s what you build so you can attract leads, even when you aren’t investing in paid search. Third, building a company worth selling and building a company worth keeping, look identical. Both focus on profitability along with customer and employee retention.
In today’s episode, Allan and Eric welcome Jared Borg. Jared started in the pest control industry in 2001, then started his own business, Pointe Pest Control in 2006. He is currently part owner of PestCo and running their residential division. PestCo is a private equity acquisition company that partners with successful, well-established pest control companies. Allan, Eric, and Jared discuss the business acquisition process and what criteria are needed for a successful private equity acquisition. If you are building your pest control company to sell, showing profitability with good customer and employee retention is an important acquisition strategy.
In today’s episode, Allan and Eric welcome Mat Rogers with Lizard SEM. When it comes to marketing, there are specific terms every pest control owner should know. Allan, Eric and Mat discuss two commonly used marketing terms, Search Engine Optimization and Search Engine Management and what they mean to pest control companies. In addition, it is important to make investments to your website to drive traffic and optimize SEO.
In today’s episode, Allan and Eric talk about the importance of understanding your company’s financial statements and how inflation is impacting your pest control company. Rising costs of fuel and labor result in tighter profit margins, so having a strategic plan to protect your margins is crucial. Make sure you join our Bug Bux Facebook group by clicking the link below. This is a great way to ask questions and connect with other PCO’s.
Bug Bux | Facebook
In today’s episode, Allan and Eric welcome Juan Godinez. Juan started in the pest control industry in 2006 as a door-to-door sales rep for Rove Pest Control. He soon became Rove's top sales rep and manager year after year. He is currently involved in several aspects of Rove’s growth strategy across its various markets. Allan, Eric, and Juan discuss the importance of understanding the costs of doing D2D from both a practical aspect and a financial aspect. A pest control owner must have a solid plan and training systems in place to create a space where D2D reps can be successful.
In today’s episode, Allan and Eric discuss the pros and cons of hiring family members for your pest control company. It is very common for business owners to hire family members. Demonstrating favoritism towards a family member is a common mistake made when hiring family. A benefit to hiring or partnering with family is building a legacy for generations to come.
In today’s episode, Allan and Eric welcome Craig Shetterly. Craig is the Founder and CEO of Contatto Marketing, a digital marketing start-up. The focus of contact marketing is to get a meeting with anyone by creating a specific campaign designed to connect with high-value prospects or CEOs. Finding prospects that really matter takes hard work and needs to be individualized.
In today’s episode Allan and Eric welcome David Gilmer and Brad Berdine. David is the COO of proof. Pest Control and he is the Co-Founder of Rana Hub. Brad is the owner of Simple Realty Bits and has been a software engineer for 14 years. Rana Rub is a CRM platform designed for pest service professionals and the systems they use. Having clarity and transparency between your marketing company and your operational staff is important when making decisions for your company. In addition, Allan advises PCO’s to manage with macro data and solve problems with micro data.
In today’s episode, Allan and Eric discuss their previous experience of attending PestWorld. Each year, the show gathers thousands of pest control professionals and vendors. Attending PestWorld is a great way to network with vendors and other PCO’s. In addition, the convention also offers a nice variety of educational opportunities, and they have a large exhibit hall displaying new products and technology for the pest control industry. Thank you, Becky
In today’s episode, Allan and Eric discuss why having the opportunity to learn from your competition can greatly improve and build your pest control company. Learning from the successes and failures of your competitors will save you time, resources, and money. In addition, having a mentor, and being a mentor will play a big role in your growth and success as a PCO. A good mentor will focus on the importance of personal development, problem-solving, setting goals, and creating accountability.
In today’s episode, Allan and Eric talk about the importance of non-peak season projects. Catching up on projects and tasks that you typically would not have time to work on during the busier summer months is a perfect time to work on non-urgent tasks. Creating a list based on urgency will help make upcoming projects manageable while keeping your team organized and focused.
In today’s episode, Eric does a recap of episodes 44-46, that will highlight previous speakers and topics. The importance of vendor relationships, generating leads in your PCC, creating a culture where employees feel they are doing a meaningful, and having a strong work ethic and mindset are just a few topics highlighted in today’s episode.
In today’s episode, Allan and Eric welcome Jake Claus. Jake is the Founder, President, and Co-owner of Natura Pest Control based in Vancouver, Wa. Jake is an Associate Certified Entomologist, Structural Pest Inspector, and holds licenses in several pest-related categories. Allan, Eric, and Jake discuss how the pathway to success is found in having a strong work ethic and winning mindset. In addition, a PCO should view obstacles as opportunities to learn, grow and improve.
In today's episode, Allan and Eric welcome Andrew Beck. Andrew is the CEO of Aruza Pest Control. Andrew holds multiple certifications in process improvement, business analysis, and project management. Allan, Eric, and Andrew discuss the importance of creating a culture where employees and managers feel they are doing meaningful work. In addition, having an ongoing review process or After Action Review (AAR) provides an opportunity to assess what is working and what needs improvement in your pest control company.
In today’s episode, Allan and Eric welcome Tom Miche. Tom is the President of Miche Pest Control, which he started in 2019. Miche Pest Control is one of the top-rated, family-owned, and operated pest control companies serving the Washington DC and Baltimore metropolitan areas. Tom answers questions about effectively generating leads with Thumbtack and Angi and how to get the best results. He also shares his experience and the pros and cons of hiring a D2D marketing company.
In today’s episode, Allan and Eric discuss why building strong business relationships with vendors and suppliers are crucial to the success of your pest control company. Not only will good vendor relationships bring you better business now, but it also opens the door for more in the future. Bottom line, treat your vendors as you’d like your customers to treat you.
In today’s episode, Allan and Eric discuss how a pest control owner can build value and increase sales by responding quickly. In the world of sales, a quick response time, selecting the right Key Performance Indicators, and properly staffing during the busy season will improve customer service, closing rate, and overall team performance.
In today’s episode, Allan and Eric answer a few questions posted in the Bug Bux Facebook Group. They talk about the process of hiring the first employee or technician and the costs associated with it. There are always going to be unexpected costs and many factors to consider. In addition, they discuss when is the right time to hire a branch manager. The timing of hiring a first employee or branch manager all depends on the vision of your pest control company.
In today’s episode, Allan and Eric discuss the difference between hiring a 1099 contractor and a W-2 employee. First, a 1099 contractor is a considered self-employed independent contractor. While a W-2 employee receives a wage or salary, and benefits. When deciding whether to structure new hires as W-2 employee or 1099 contractor, a pest control owner should be aware of the legal implications of both. The IRS has developed a short test to determine independent contractor status, visit www.IRS.Gov to read through the list.
In today’s episode, Allan and Eric discuss the two different ways a pest control owner can increase their prices. With the cost of labor and fuel prices on the rise, it’s important to be proactive and reactive with your price increases. If your vision is to provide the best quality products and services, you owe it to your customers to communicate and make an agreement with them about your price-increasing process.
In today’s episode, Allan and Eric welcome back Mat Rogers, COO of Lizard SEM. They discuss why investing time and money towards a marketing plan is an important commitment to the future of your company.
When sales and marketing departments are in alignment, you will close more sales, generate more revenue, and create faster growth for your business.
In today's episode, Allan and Eric Welcome Jake Ingledue, the founder and owner of 417 Pest Solutions. Allan, Eric, and Jake discuss how effectively leveraging your resources by developing employees, delegating tasks, and creating systems, and processes will save time and energy, and help you build a culture of problem solvers.
In today’s episode, Allan and Eric answer the question “When is the customer wrong?” Sometimes customers are wrong and employees need to know how to handle them accordingly. In the pest control industry, having a “customer is always right” attitude can have a negative impact on your customer service team. In addition, it is important to set boundaries with your customer while still respecting their feelings. Educating your customers about pricing and service will ensure that you and your customer have win-win relationship.
In today’s episode, Allan and Eric welcome Todd Leyse. Todd the President of Adams Pest Control and has an incredible background in pest control. Todd discusses how he got into the pest control industry by coming into the business his dad started in 1971. When Todd stepped in, he immediately went into the Vice President role and added structure and leadership. He implemented a learning culture for Adam’s Pest Control, which optimized efficiency, productivity, and profit. In addition to teaching technical training, Todd advises that pest control companies should focus on their brand by being consistent. Consumers should know what to expect and what the outcome will be.
In today’s episode, hosts Allan Draper and Eric Bassett discuss how early entrepreneurs can grow their pest control company by finding what truly motivates them. Allan shares his start-up story and where he was headed career-wise before he started in the pest control industry. He also talks about things that were difficult for him in the beginning stages of being a business owner. In addition, Allan discusses why it’s so important to find your “why.” The earlier you find your “why” and create your core values for your company, the faster success will come.
In today’s episode, Allan and Eric discuss why and how you should build wealth with your pest control company. Wealth provides opportunities not only for you as an entrepreneur, but for your family and employees. Building wealth and having an abundance mentality, is one of the main responsibilities that come along with owning a pest control company. In addition, business owners must understand that their profit and loss statements provide critical information for building financial health and profitability.
In today’s episode, Allan and Eric welcome Mat Rogers. Mat is the COO of Lizard SEM, a digital marketing startup, designed exclusively for pest control companies. Mat has a diverse background in marketing and helped build Killingsworth Environmental with his father. Mat was the marketing genius behind the team that scaled Killingsworth from $6 million in revenue in 2012 to over twenty million in 2018. Allan, Eric, and Mat discuss the various marketing channels that will take your PCC to the next level. Depending on your marketing goals, budget, and target audience there are several ways to build your business. The best place to start is with this episode.
In today’s episode, Allan and Eric welcome Aaron Gonzales and Tony Gonzales, inventors of a product called AVERZION. AVERZION creates a barrier that is too smooth and slick for scorpions to climb or attach. It is a tile-like glaze that dries clear and is glass-like. Aaron and Tony discuss the benefits of offering supplemental services to help pest control companies grow, by working together and improving efficacy. Having multiple products and different revenue streams, allows your pest control company to increase revenue while reducing retreats.
In today’s episode, Allan and Eric welcome Dave Braness. Dave is a third-generation pest management professional with over 20 years of experience. He has held leadership positions in multiple facets of the Life Sciences industry which provides a vast understanding of all aspects; service, sales, marketing, research, and management. Allan, Eric, and Dave discuss current growing trends in the pest control industry. A recent survey identified that 85% of US households have some sort of pest issue, or had a pest issue within the last 12 months. In addition, there are over 20,000 open pest control jobs in the United States today. The PCC industry is growing and there is a market demand to grow your business in 2022.
In today’s episode, Allan and Eric discuss why replacing yourself by hiring is crucial to scaling your pest control company. As your business grows, your workload does too. A good sign of a successful business is how it runs when the business owner is not there. If your business cannot operate without you there, you may have created a job for yourself more than you created a business.
In today’s episode, Allan and Eric welcome Preston Peterson. Preston is the President at Ardent Pest Control. Allan, Eric, and Preston discuss the recruiting process for finding valuable partners and employees.
In addition, Preston discusses his leadership program and how he retains talent by providing his team with personal development opportunities outside of the business.
In today’s episode, Allan and Eric welcome Jana Claus. Allan, Eric, and Jana discuss their experiences with building strong partnerships with family members by focusing on identifying the strengths of each partner. In addition, creating an operating agreement is a simple, yet important way to make clear expectations and agreements. When you set clear agreements with each partner, you can avoid future resentment and misunderstandings.
In today’s episode, Allan and Eric discuss technicians sales and online reviews. It is important to have technicians that can sell, because the additional money it puts directly in their pocket. In addition to having well trained technicians, having five star reviews are a simple way to grow and market your pest control company.
In today’s episode, Allan welcomes Eric Bassett back to the show. Eric is the Owner and Vice President at Natura Pest Control and has been in the pest control industry for over 14 years. Allan and Eric discuss the difficulties of preparing for the busy season. These difficulties include additional staffing, training new technicians, and purchasing vehicles. Planning ahead and focusing on employee retention, will help your organization in the long run.
In today’s episode, Allan welcomes Adam Holt. Adam is a University Board Certified Entomologist, with a passion for training, software technology, insect identification, pest control and more. Adam discusses his passion for entomology and technology, and how he got started in the pest control industry. In addition, Allan and Adam discuss how technology is evolving in the pest control industry, with remote pest monitoring.
In today’s episode, Solomon and Allan welcome Brinn Serbanic. Brinn is a CPA and Certified Financial Planner, serving as a director at BKD CPA and Advisors. BKD is one of the largest US Accounting firms and advisory firms that recently created a department catered towards the pest control service industry. Brinn answers commonly asked questions regarding accounting and depreciating capabilities for pest control businesses. In addition, Brinn discusses the differences between LLC’s, S-Corporations, and C-Corporations.
In today’s episode, Solomon and Allan welcome David Gilmer. David is the COO of proof. Pest Control and has been in the industry for 18 years. Sol, Allan, and David talk about where technology is going in the pest control industry. In addition to discussing some of the changes in the pest control industry, David talks about his management skills, setting realistic goals, and simple changes to boost employee morale.
In today’s episode, Solomon and Allan welcome Kyle Turner. Kyle is the Owner and President of Pro Active Pest Control, with branches in Northern California and Arizona. Kyle found success early on by using top online marketing channels. In addition to discussing the importance of having five star Yelp and Google Reviews, Kyle talks about his process of training inside sales representatives and why having extended business hours has set his pest control company apart from his competitors.
In today’s episode, Solomon and Allan welcome Tom Karren. Tom is the founder at Insight Pest Solutions and Vantage Marketing. Tom has been an expert in the pest control industry for several decades. In addition to discussing his business model, Tom talks about how setting growth goals and giving partner equity has allowed him to build a successful, sustainable business.
In today’s episode, Solomon and Allan welcome Kyle and Kris Holden. Kyle and Kris are co-owners of Essential Pest Control, Essential Air, and 5 Oaks Marketing. Kyle and Kris discuss how they found success recruiting sales representatives for their pest control company. They also share tips on setting realistic sales goals, training, and retaining employees.
In today’s episode, Solomon and Allan welcome back Lenny Gray, CEO of D2D Millionaire and Rove Pest Control. Lenny goes in-depth with the second book he wrote “MORE Door-to-Door Millionaire: Next-Level Training.” This book teaches readers more tactics and techniques that Lenny has used to grow several multi-million-dollar companies, through door-to-door sales.
In today’s episode, Solomon and Allan welcome Lenny Gray, CEO of D2D Millionaire and Rove Pest Control. Lenny’s career in the door-to-door sales industry started in 1998 and has led him to become an industry expert. Sol, Allan, and Lenny discuss the earning potential of knocking doors, recruiting, and having honest work ethics in the pest control industry.
In today’s episode, Solomon and Allan welcome Georgia Eaton, owner of Got Gophers. Three years ago, Georgia started and scaled her company very quickly. Georgia talks about the journey of becoming her own boss, and why she leaped to start her own company. Solomon, Allan, and Georgia discuss business startup funding, setbacks, and growth strategies they used early on in their pest control companies.
In today’s episode, Solomon and Allan welcome Darin Huffaker. Darin has been a pest control company owner for several decades and discusses the ups and downs of the industry. Increasing the client experience should be the main focus to keep your Google and Yelp ratings high. There is always room for improvement, and Darin talks about the three basic ways to have success in the pest control industry.
In today’s episode, your hosts Solomon Airhart and Allan Draper answer important questions about how they will improve their businesses and grow their assets. They discuss the importance of understanding corporate finance fundamentals, such as the time value of money. They also discuss what books they are currently reading, and their long-term goals. This episode is full of tips that will help you become a bug money millionaire.
In today’s episode, Solomon and Allan welcome Dave Otteson. Dave is the Vice President and Senior Loan Officer with Live Oak Bank. Dave has been an SBA loan industry professional for 20 years, he helps existing pest control companies with SBA financing to facilitate growth, acquisitions, or partner buyouts on a nationwide scale. Sol, Allan, and Dave discuss the benefits of obtaining an SBA loan to help grow your pest control company. Small Business Administration (SBA) loans are a great financing alternative compared to traditional financing because they offer more flexibility with terms and lower interest rates.
In today’s episode, Solomon and Allan welcome Courtney Carace. Courtney is the co-owner and COO of Pest-End, a second-generation women-owned family pest control and wildlife business servicing much of New England. Solomon, Allan, and Courtney discuss the process of buying out her parents to take over the company. Courtney shares her experience with EOS, and why hiring for your weakness is crucial for your pest control company.
In today’s episode, your hosts Solomon and Allan recap the important pieces of episodes eight and nine. In episode eight, Chase Goodeill joins us to discuss how he got started in the commercial side of pest control, focusing on residential pest control during certain seasons and commercial during other seasons. Sol and Allan talk about getting systems and processes in place during your “off-season.” In episode nine, Phil Cooper joins us to talk about how to implement the Entrepreneurial Operating System (EOS). Sol, Allan, and Phil discuss the importance of EOS, and how it can make your pest control company operate more efficiently.
In today’s episode, hosts Solomon and Allan recap the important pieces of episodes six and seven. In episode six, Dawn Daggett joins us to discuss the importance of branding and collections language. Sol, Allan, and Dawn discuss “no-no” words that should never be used in the pest control industry. In episode seven, guest speaker Eric Bassett joins us to talk about company culture and inside sales. Eric discusses the importance of giving employees resources and personal development to create leaders within your pest control organization. Join us next week as we recap episodes eight and nine.
In today’s episode, Solomon and Allan welcome Rusty Prewett. Rusty started Prewett Pest Control in July 2020 from scratch. Rusty also hosts the Prewett Pest Podcast, where he is documenting the journey of starting a brand new pest control company as an outsider in the industry. Solomon, Allan, and Rusty discuss the reasons Rusty decided to start a pest control company from the ground up. As an entrepreneur, Rusty wanted to diversify, while creating passive income, and the pest control industry was a perfect match. Rusty wanted to be intentional with his hiring and training process, so he could create an unbelievable customer experience with Prewett Pest Control.
In today’s episode, Solomon and Allan welcome Phil Cooper. Phil was a second-generation owner of Cooper Pest Solutions, growing it from 7 people to the largest privately-held pest control company in New Jersey before selling to Terminix in 2018. Phil currently implements the Entrepreneurial Operating System (EOS) both in and out of the pest industry. Solomon, Allan, and Phil discuss the importance of EOS and how it can make your pest control company better. Leaders within an organization need to be able to have open and honest conversations to solve problems.
In today’s episode, Solomon and Allan welcome Chase Goodeill. Chase is the President of Goodeill Holdings, Inc. and the owner of Pest Control Consultants. Solomon, Allan, and Chase discuss the main differences between residential and commercial pest control customers. Commercial properties have different pest control needs, whether you’re servicing a school, a hospital, or an office building, it's important to have a variety of services and solutions. When closing a deal, it isn't always about the lowest price on the commercial side, a lot of times companies are willing to pay more, for better services.
In today’s episode, Solomon and Allan are pleased to welcome Eric Bassett.
Eric is the owner and Vice President at Natura Pest Control. Eric started knocking on doors for Clark Pest Control in California when he was 18 years old. Solomon, Allan, and Eric discuss the pros and cons of having a four-day workweek. How creating unique benefits, can really help with staffing. Giving employees the resources and personal development programs will create leaders in your organization.
In today’s episode, Solomon and Allan welcome Dawn Daggett with Queen Bee Pest Resolutions. Dawn is an expert in the industry because of her experience with consulting, operations, and customer service. Dawn discusses the importance of having checks and balances, and proper systems in place to run your pest control company efficiently. Whether your organization is training a new person or training some who has been around for a while, repetition is key as you're implementing a new system.
Join your hosts Solomon and Allan, as they discuss a recap of the first four Bug Bux Podcast episodes. Each episode contains powerful information to help you start and grow your pest control company. Solomon and Allan are here to provide the best guests and resources to help you become a bug money millionaire.
In today’s episode, Solomon and Allan are excited to welcome Bianca DiMercurio. Bianca is an expert at establishing brand guidelines and creating aggressive marketing strategies. Bianca discusses the importance of establishing a brand identity in the creation process of your business name, logo, and colors, and why it is crucial for pest control companies.
In today’s episode, Allan and Solomon are excited to welcome Josh Zuniga. Josh is the Founder and CEO at Zunex Pest Control, which is a family-owned Pest Control Company servicing the Greater Puget Sound area. Josh shares his story of how he got started in pest control, and why he made a commitment to success that resulted in exceeding his own expectations.
In today’s episode, Solomon and Allan are pleased to welcome Phil Rinehart. Phil is the founder of The Law Offices of Phillip M. Rinehart, they specialize in all stages of business law. Phil is also the founder of EcoGen Pest Control. Solomon, Allan, and Phil discuss why forming the right entity and having an operating agreement is crucial for start-ups.
Welcome to the Bug Bux Podcast, hosted by Solomon Airhart & Allan Draper. In today’s episode, Solomon and Allan discuss how they got started and why they created this podcast. Join them each Thursday to learn about starting and scaling your pest control company and becoming a bug money millionaire.