Metrigy MetriSight: Recent Episodes
Metrigy
Metrigy's MetriSight provides metrics-based guidance for IT professionals covering the latest topics unified communications and collaboration, customer engagement, employee experience and work management.
From agentic AI to workplace of the future, here are a few of the technologies and trends Metrigy will be exploring in 2025.
Metrigy’s connected workspace research shows that about 62% of companies studied already are supporting or planning to support AI functionality for collaborative work management (CWM). In this episode, Urmila Kukreja, director of product management for CWM provider Smartsheet, talks with us about the pragmatic use of AI for CWM, and more.
In this episode we talk with Janine Pelosi, CEO of Neat, about Neat’s vision for making video engagement simple. We’ll get Janine’s take on what brought her to Neat, how Neat differentiates in the video conferencing and employee engagement market, and how she sees meetings and meeting spaces evolving in the age of AI and hybrid work.
Metrigy's second-annual ranking of CPaaS providers is out! Find out which providers made the Top 10, and why--and which missed the cut-off but are on our watchlist.
What's the state of adoption for key worksplace collaboration products and services? In this episode, Diane Myers, senior research director and principal analyst responsible for Metrigy's market forecasting and vendor rankings, shares top learnings from our 2024 global buyer-side research study. Technologies covered: UCaaS, meetings, conferencing cameras, IP desk phones
In this episode, Jonathan Rosenberg, Five9's CTO and head of AI, and Metrigy's Robin Gareiss discuss the huge changes coming to customer experience in the next several years, driven largely by generative AI and contextual data.
From the value of cloud voice to combatting downtime and, of course, AI in the voice channel, voice services maven Barbara Dondiego, CEO of AVOXI, shares her insider's perspective on the state of the art in providing voice support for customer service engagements.
In this episode, Metrigy's Diane Myers talks with Greg Zweig, senior director of solutions marketing at Ribbon, about what Microsoft's decision to shutter its Azure for Operators business means for service providers using Metaswitch solutions. They'll discuss near-term steps operators can take to enusre their voice networks remain operational, as well as what they should be thinking of longer term.
Metrigy's Irwin Lazar takes us inside the MetriStar program and shares which providers have earned Top Provider Awards, based on customer sentiment scores and customer business success, and award highlights.
Metrigy has published its second-annual ranking of CCaaS providers, based on market share, financials, market share momentum, product mix, customer sentiment, and customer business success. In this episode, discover why NICE gets the No. 1 spot--again--and find out which other vendors made the cut.
In this episode we talk with Mark Ewing, Product Management Director for Google Meet, Rooms, and Voice about Google's vision and plans for hybrid meetings. We'll get Mark's take on how Google is evolving their meeting device partnerships and portfolio to meet the need for equitable meetings for both in-office and remote participants and how Mark sees AI impacting meeting experiences going forward.
Whitney Meer, an applied AI expert with NICE, explains why knowledge management is really all about AI management today, requirements for doing it well, AI trends to watch, and more.
In this episode, Metrigy's Irwin Lazar walks us through what's going well, and not so well, in collaboration and contact center security today, and shares tips for how to get it right. Based on Metrigy's recently published Workplace Collaboration and Contact Center Security and Compliance: 2024-25 study.
John Hurley, head of product marketing for Notion, explains the company's approach to collaborative work management... and shares why, as an entrepreneur at heart, he finds personal value in Notion.
From AI bot adoption to spending drivers for contact center platforms, Metrigy's Diane Myers shares a few research snippets from Metrigy's Customer Experience MetriCast 2024 global buyer-side market study.
New collaboration applications and features are rapidly transforming employee and customer engagement. But for regulated companies to achieve success, they must ensure that application adoption meets compliance requirements. Here from Theta Lake, a leader in compliance solutions for emerging collaboration applications, as we discuss what IT, business, and compliance leaders need to do to maximize ROI and productivity.
Tune in to discover which vendors have earned our prestigious MetriStar Top Provider Award across 12 CX technology categories, and which additional providers get the nod on earning high customer sentiment ratings and a high percentage of companies in the category success group--and share in our big round of applause to all winners!
Metrigy's Irwin Lazar and Diane Myers will be on hand at EC2024 to share insights on 911, AI for employee collaboration, premises-to-UC cloud migration, collaboration security, and more. Tune in to hear what's on their mind for the event, and beyond.
Metrigy CEO Robin Gareiss provides a quick peek at what you’ll learn in her sessions on agent assist and AI-fueled job shifting, and shares advice on what CX leaders need to ask their vendors down on the show floor.
In this MetriSight we'll get Geoff's insights on how the UCaaS market is evolving and what customers can expect to see in 2024 and beyond.
Metrigy is gearing up to host the inaugural Future of CX Expo conference at the ITEXPO techsupershow. Robin Gareiss and Beth Schultz share a preview of what's on tap.
Metrigy has published its first ranking of CPaaS providers, based on market share, financials, market share momentum, product mix, customer sentiment, and customer business success. In this episode, discover which providers made the list.
In this episode Metrigy President and Principal Analyst Irwin Lazar is joined by Martin Bitzinger, Senior Vice President for Product Management from Mitel to talk about unified communications trends in 2024 and how Mitel is meeting them. We’ll get Martin’s thoughts on a variety of topics including the role of on premises and privately hosted UC platforms, generative AI, the shifting vendor landscape, how buyer expectations are evolving, and much much more.
From the worlds of customer experience, employee experience, and workplace collaboration, Metrigy analysts talk about what technologies and trends they'll be keeping up on this year.
UJET CEO Anand Janefalkar shares his unique perspective on generative AI, AI innovation, and the AI-empowered future of CX.
Vikram Khandpur joined Vonage in April 2023 as SVP of CPaaS Products and Developer Experience. He's charged with driving the strategic direction for the company's communications API portfolio. Here's where he's headed.
Metrigy’s Irwin Lazar chats with new Bandwidth COO Anthony Bartolo on everything from BYOC to CPaaS, voice criticality, and beyond.
What does CX transformation mean in 2022, and what technologies generate the best success? Metrigy CEO Robin Gareiss has the answers in this latest episode.
Metrigy workplace collaboration expert Irwin Lazar walks us through the basics, plus discusses the high points, drawbacks, and his expectations for how these products and the market will evolve.
As part of her employee experience research, Metrigy’s Beth Schultz talks with workplace wellness expert Laura Putnam on how to make create a truly transformational experience for employees centered on...
Metrigy's Robin Gareiss & Irwin Lazar run through the biggest tech news and trends coming out of EC22, plus Irwin shares his take on the post-event announcement that HP is acquiring Poly.
Episode 6: Robin Gareiss, CEO and principal analyst, shares top takeways from her latest buyer-side CX market study.
Episode 5: The Metrigy team will be onsite in Orlando for Enterprise Connect, sharing updates on CPaaS, self-service, E911, and team collaboration security. Tune in to learn more.
Episode 4: Metrigy VP or Research and Principal Analyst Beth Schultz lays out an EX methodology, shares a trends update, and provides tips for success.
Metrigy President and Principal Analyst Irwin Lazar shares the good and not so good coming out of the latest earnings reports, and gives his take on what trends to watch going forward.
Research analyst Matt Baloga walks through the basics of workflow management, from what it is to how it works, how companies are benefiting from its use, and top buying considerations.