The Entytle Podcast: Recent Episodes
Entytle, Inc.
The Industrial OEM market is heating up!! Are you ready to dive into the latest & greatest in the machinery sector? Entytle, Inc., presents ‘The Entytle Podcast’ - the only podcast dedicated to all things Installed Base. Hear and learn from industry leaders as they share what works for them and how they navigate the evolving industrial landscape. If you’d like to feature on the podcast or would like to recommend someone, please write in to marketing@entytle.com
In this episode of the Aftermarket Champions Podcast, host Vivek Joshi interviews Paul Wolf (Director of Customer Service) from R.A. Jones, Coesia about his journey in the Customer service domain of the Industrial OEM industry. While talking about his journey, Paul passionately underscores RA Jones's commitment to a customer-centric approach, emphasizing the proactive understanding and anticipation of customer needs. This strategy not only fosters enduring client relationships but also elevates satisfaction and loyalty levels.
Moving into training methodologies, Paul discusses the pivotal shift away from traditional classroom settings to interactive, video-based learning tools. This adaptation aligns with industry-wide digitalization trends, prioritizing swift information retrieval and efficient problem-solving. He addresses the challenges posed by a shifting workforce, particularly among younger generations who favor accessing information over retaining it. Paul highlights the critical role of knowledge management in transferring expertise from seasoned veterans to new hires, stressing the importance of capturing and standardizing knowledge effectively. Moreover, he emphasizes R.A. Jones Coesia's global approach to service, maintaining a delicate balance between standardized practices and localized adaptations to ensure consistent and effective support worldwide. Throughout, Paul underscores the significance of continuous customer feedback in refining service delivery, ensuring R.A. Jones Coesia remains agile and responsive to evolving customer needs and technological advancements in the industry.
In this insightful episode, we engage with Jayesh Bafna (VP and GM - Aftermarket and Services at Komline Group), a veteran in the Industrial Aftermarket industry, who recounts his professional journey from Cummins, a large and well-resourced company, to Komline, a smaller, more agile organization. Jayesh explores the challenges and opportunities of this transition, emphasizing the need for consistent processes across business units and the integration of best practices in pricing and services.
Jayesh underscores the crucial role of the aftermarket in fostering customer loyalty and enhancing profitability. He reflects on how long-term customer relationships and experiences are built over decades, long after the initial sale, highlighting the enduring engagement aftermarket professionals maintain with their customers.
Drawing on his extensive experience, Jayesh compares working in public versus private companies, discussing how each environment influences expectations and operational strategies. He shares how limited resources can drive innovation and adaptability, a lesson he learned from his upbringing in Mumbai.
Throughout the conversation, Jayesh attributes his success to a blend of luck, supportive mentors, and a deep passion for his work. He stresses the importance of continuous learning and the value of being surrounded by intelligent, motivated individuals.
This episode offers a comprehensive look into the Industrial Aftermarket industry, providing valuable insights into customer loyalty, operational efficiency, and the advantages of working in diverse business environments. Tune in to learn how to achieve aftermarket success from one of the industry’s most experienced professionals.
In this episode of the Aftermarket Champions Podcast, host Vivek Joshi interviews Bridgett Rousselle, Global Lifecycle Business Automation Leader at Xylem. Bridgett delves into the pivotal role of service and aftermarket solutions within the water industry, emphasizing their significance throughout the customer journey. She highlights the necessity for seamless collaboration across different functions within a company to ensure comprehensive service delivery that meets and exceeds customer expectations.Bridgett also explores the essential mindset required for achieving service excellence, advocating for innovation, customer-centricity, and a culture of continuous improvement. Drawing from her global experience, she underscores the importance of balancing global strategies with an acute awareness of local nuances, enabling companies to adapt their services effectively across diverse markets.Throughout the conversation, Bridgett stresses the importance of ongoing learning and development within the industry. She emphasizes continuous education as essential for staying ahead of industry trends and evolving customer needs, driving innovation and sustainable growth.Bridgett concludes by highlighting the transformative impact of a proactive mindset and collaborative approach in establishing leadership in service provision. She encourages industry professionals to embrace change, foster internal cohesion, and prioritize customer-centric strategies to achieve and maintain success in the dynamic water industry landscape.
In this episode of the Aftermarket Champions Podcast, host Vivek Joshi interviews Jonathan Weiner, former CEO of Hayward Gordon. John shares his background in corporate America and his time working in Asia, highlighting the importance of long-term relationships and customer satisfaction. He discusses the challenges of selling capital equipment and the opportunities in the aftermarket, explaining how Hayward Gordon implemented a separate sales organization for aftermarket sales and focused on building customer relationships. Throughout the conversation, Jonathan emphasizes the importance of change management and continuous investment in employee skills to thrive in the aftermarket industry. He further explains the pivotal role these elements play in sustaining growth and innovation.The episode concludes with a discussion on the role of private equity in the aftermarket industry. John discusses the importance of building relationships internally and externally, the value of aftermarket business, and the lessons he has learned throughout his career. Jonathan emphasizes the need for change management when implementing new strategies and the importance of listening and understanding the needs of others, highlighting the role of luck and opportunity in his success. Join us as we explore John Weiner's insights into the aftermarket industry, gaining valuable lessons and strategies for success in this dynamic field.
In this episode of Aftermarket Champions, Vivek Joshi, the host of the podcast, engages in a discussion with Bella Abram, a key figure at Baker Hughes Bentley, Nevada. Bella shares her career journey, from starting as an electrical engineer in Brazil to her current role as a Growth Sales Manager in Europe.
In this insightful conversation, Vivek and Bella explore Bella's transition from sales to service and back to sales, emphasizing the importance of data-driven insights in aftermarket success. They discuss how Bella's leadership has revamped the install-based growth strategy at Baker Hughes, using tools like Entytle to drive global campaigns and inform strategic decisions.
Get your hands on essential insights into navigating the aftermarket landscape and the key attributes of a successful mindset in sales and service. Whether you're a seasoned industry veteran or new to the scene, this episode offers valuable wisdom for thriving in the dynamic aftermarket services sector.
Follow Bella's journey from product development to leading sales initiatives across Europe, driven by her dedication to innovation and progress. Through candid anecdotes and reflections, Bella provides actionable strategies for success in the ever-evolving world of aftermarket sales and service. Tune in to know Bella's secrets to success and maximize your aftermarket journey.
Welcome back to the first episode of season 2 of the Aftermarket Champions Podcast, hosted by Vivek Joshi, CEO of Entytle! We're thrilled to have Carla Wynter, the VP of Global Parts and Services at Johnson Controls, join us for an engaging conversation. Carla shares her remarkable journey through the world of logistics, manufacturing, and technical services.As Carla reflects on her career, she unveils a tapestry of experiences, from her days at FedEx to her pivotal roles at Webvan, GE, and now Johnson Controls. Each chapter reveals insights into managing diverse teams and driving aftermarket success.Throughout our discussion, Carla underscores the importance of people-centered leadership and the transformative power of technology in shaping customer experiences. With anecdotes from her tenure at leading organizations, Carla paints a vivid picture of the evolving landscape of aftermarket services.Listeners will uncover valuable lessons on organizational maturity, from reactive approaches to predictive and proactive strategies. Carla dives into the nuances of assessing capabilities and aligning with industry standards for sustained growth.But it doesn't stop there. Carla generously shares her wisdom, offering practical advice for aspiring leaders in the aftermarket and service sectors. From the art of networking to the essence of team dynamics, Carla's words resonate as a guiding light in a dynamic industry.Join us as we embark on a journey with Carla Wynter, exploring the road to aftermarket excellence and uncovering invaluable insights along the way.
In this episode of the Aftermarket Champions Podcast, host Vivek Joshi engages in a dynamic conversation with industry veteran David Hart, Managing Partner at Field Service Associates Ltd. The focus is on the transformative journey of service organizations, highlighting the shift from a necessary function to a lucrative profit center.
David shares valuable insights into the changing role of service leaders, emphasizing the need for a sales-centric approach. The conversation delves into challenges encountered by service leaders. These include prolonged sales cycles and the growing involvement of CFOs and COOs in decision-making. Field Service Learning emerges as a crucial element for all stakeholders, as he discusses the significance of educating people involved in transforming industry perception.
Exploring emerging trends in the field service market, particularly in manufacturing, David discusses the evolving personas of VP of Service roles and CEOs' awareness of untapped potential in aftermarket services. Workforce challenges and technological solutions, including IoT, are addressed.
David offers practical advice for CEOs, emphasizing the importance of a quick return on investment and advocating for seamlessly integrated SaaS solutions. The episode concludes with a forward-looking perspective on the future of service organizations, highlighting their pivotal role in enhancing business profitability and success.
This episode is a comprehensive guide for companies navigating the transformation journey in the field service market, providing strategic insights for success in a dynamic corporate landscape.
Join us in this insightful podcast episode as we engage in a dynamic conversation with Scott Frew, the CEO of iasset.com, a leading player in the technology solutions space. Scott shares valuable insights into the challenges and opportunities within the industry, emphasizing the ever-growing impact of technology across various sectors.Scott discusses the rapid evolution of the tech landscape, recounting his experiences over the past 15 years and shedding light on the industry's shift towards automation and recurring revenue models. The conversation delves into iasset.com's innovative approach, particularly its commitment to leveraging AI and copilot technology, operating on a robust Azure backplane.As the discussion unfolds, Scott reveals iasset.com's strategic vision, detailing ongoing technological advancements, including the upgrading of mapping algorithms. The CEO provides a glimpse into their current deployments, showcasing transformative projects with major security distributors. Throughout the conversation, a recurring theme emerges the imperative to automate every facet of their operations.The podcast concludes with reflections on the broader technological trends, drawing parallels between the challenges faced in the tech industry and other sectors. Scott shares his pragmatic outlook on the future, underscoring the importance of adapting to the ever-changing landscape.Tune in for a compelling dialogue that explores the nuances of the technology business, offering valuable insights into iasset.com's journey, market trends, and the relentless pursuit of operational efficiency.
In this podcast episode, Vivek hosts Prateek Chakravarty, CEO of Zinier, a field services management software company. Prateek shares his journey from being a field service engineer in the oil and gas industry to leading Zinier. The conversation delves into Pratik's background, the challenges faced in field service roles, and the evolution of the field service industry.
Prateek's narrative takes a significant turn as we delve into his experiences in the field, notably during his stint in Siberia—an area renowned for its challenging conditions. These pivotal experiences profoundly impacted Prateek's mindset, offering invaluable insights into the complexities of field service roles. His time in utilities further enriched his perspective, providing firsthand knowledge of the intricacies involved in managing diverse assets and addressing unique challenges within the energy sector.
Prateek emphasizes the need to bring innovation to the field and make blue-collar jobs attractive again. Zinier's platform focuses on field service automation, catering to companies with distributed assets and workforces. The flexibility of their platform allows for customizable workflows and efficient scheduling, addressing the common challenges across industries.
The discussion explores Zinier's role in empowering the field workforce and bridging the technology gap. Prateek highlights the importance of adapting to changing business scenarios and the company's consultative approach in working with clients from various sectors, including telecom, energy, and manufacturing.
As the conversation shifts to the manufacturing sector, Prateek discusses the concept of servitization and its impact on optimizing workforce management. The podcast concludes with insights into the evolving landscape of customer relationships, where a proactive and consultative approach is key, especially with the generational shift in leadership.
In this episode, Siddharth Madhav, Managing President at Fernweh Group, delves into accelerating industrial tech performance. Siddharth's journey from McKinsey expanded his expertise beyond economics, focusing on accelerated performance transformation of large industrial companies.
Siddharth highlights that Aftermarket growth is at the top of the list to make the Accelerated performance transformation for industrials due to its high profit margins and recurring revenue nature.Industrials can truly understand the value of Aftermarket Success by doing the following:1) Be granular in understanding true aftermarket potential2) Aftermarket revenue cannot be an afterthought3) Setting up the right incentive model to drive aftermarket salesMoreover, Siddharth stresses robust process and change management as essential components for sustainable industrial transformation. Fernweh's approach centers on collaborative partnerships, fostering deeper relationships rather than purely advisory roles.
He emphasizes the necessity of understanding nuanced aftermarket intricacies and engaging operational forces within industries for successful growth. Siddharth's guidance for independent industrial players includes adaptation, unconventional thinking, and strategic aftermarket structuring. His advice to newcomers includes selecting mentors wisely, understanding personal skill sets, and embracing responsibility for recognition.
Siddharth advocates prioritizing aftermarket growth across industries, underlining the significance of a customer-centric approach for navigating successful industrial transformations.
In this episode of Aftermarket Champions Podcast, our host, Vivek Joshi, chats with Tony Black, President of Service at Husky Injection Molding Systems, a leader in injection molding technology.Tony's diverse career path, starting with his education in marine engineering, to starting his career in aerospace to a business degree and a 30-year tenure at United Technologies, led him to Husky in 2020. He began as a service mechanic and progressed to service sales and installation build operations, shaping his customer-centric approach.He stresses the enduring value of strong customer relationships and delivering on promises. Tony also addresses industry challenges, particularly the shortage of skilled employees.Husky's response to this challenge is Advantage+Elite, a connected solution that gives analytics and dashboards to its customers about their equipment. They also have established a process of having dedicated customer success managers for each service contract. The solution also provides insights that give a comprehensive understanding of product creation, adding significant value for the customer.While sharing his learnings from his long tenure at OTIS, he emphasized on the importance of the on-ground service technicians. Technology and people will have to go hand in hand to bring about successful transformation.Tony also explained what being “Global” really means. Listen to the full podcast to know what it really means.Tony's advice: Put yourself in the customer's shoes, feel what they feel, and understand their perspective. This episode is essential for those seeking success through a customer-centric approach in the service industry.
Meet Amit Bhargava, a seasoned Senior Strategy and M&A Executive. He has extensive experience working in industrial manufacturing, and most recently, he served as the VP of Strategy Business Development at Howden. Notably, he played a key role in the $4.4 billion KPS Exit from Howden in November 2022. He is now a Strategic Advisor role at Aggreko
Amit's career path is fascinating. He started in engineering R&D, pursued an MBA, and later worked in consulting at McKinsey. His journey eventually led him to the world of Venture Capital and startups, specializing in strategy and M&A, which ultimately brought him to Howden, a Private Equity-backed organization, in 2020.
In this conversation, Amit will walk us through Howden's transformation across its three main pillars: People, Process, and Technology.
Our discussion centers on Howden's transformation, particularly its Aftermarket Business. Amit emphasizes their early recognition of stable and recurring revenue potential in this sector. They then focused on recruiting the right talent, establishing the right processes, and leveraging the right data insights.
Amit highlights the importance of motivated leadership and clear top-down communication in the success of Howden's Aftermarket business.
In addressing the challenges they faced, Amit provides an example of a spare parts pricing tool, illustrating how its efficiency suffered due to limited usage by frontline users. This underscores the importance of technology adoption and motivation at all levels of the organization.
Amit points out that establishing measurable KPIs and transparent measurement and reporting processes was fundamental to the Aftermarket transformation journey.
Amit passionately believes that educating organizations about the true potential of Aftermarket business in the Industrial sector and its impact on financial cash flows will be a game-changer. Listen to the full conversation to gain a deeper understanding of the significance of Aftermarket business, especially in the context of Private Equity-led enterprises.
In this fourth episode of the Aftermarket Champions podcast, we have Jason Wright, Vice President & General Manager for the Aftermarket Business Unit for Gilbarco Veeder Root (a Vontier Operating Company). Jason credits his success to his unique career path which started in the ERP Domain as an Quality Assurance Tester, to financial services, moved to US as a Programme Manager at Gilbarco and grew within the organization to his current role.
“How does the machine work?” Getting to learn this early on in his career (ERP days) is what Jason believes helped him bring a novel perspective in all his roles and succeed at them.
Being Super Iterative, Super Experimenting and continuously learning from your mistakes, goes a long way for an Aftermarket leader to be successful.
Jason emphasis on creating systems and processes around any new opportunities, so that they become independent of any one individual
Similar to other Aftermarket leaders who have come on this Podcast, Jason reiterates the values like being customer-centric, adding value to the customer’s work, acquiring “Shelf Space”.
Finally when asked about the role of Luck in his career, He says, luck may play a role in getting you the opportunity, but it's the Hard Work that will help you keep it and be successful.
He shares one of the biggest insights from the “Voice of the Customer” initiative he took at Gilbarco, which made the organisation relook at their Aftermarket strategy and transform it completely. What is the insight? To find out, you will have to listen to the Podcast.
In the third episode of Aftermarket Champions, our host Vivek Joshi has a chat with Chris Sandiford, who is the President of Heating and Refrigeration Technology at GEA Systems North America, LLC. Chris has a fascinating career story – he started in Engineering, moved to Sales, and then found his way to Services. He learned a lot along the way, and his experiences can be super helpful for people who want to lead the charge in Aftermarket Growth.
Chris really hammers home the idea that a customer experience-focused mindset, commercial thinking, increasing customer touchpoint frequency, and performance-driven approach are the tools to succeed in the Industrial Aftermarket / Services sector.
Chris shares how looking for a solution to a customer's problem instead of just focusing on selling helped him grow in his career.
One of the pivotal learnings Chris shares is that we should stop thinking of Services as just fixing things when they break. Instead, it's about driving customer experience which in the long run will result in customer loyalty and repeat sales.
For folks who want to make it big in the Aftermarket world, Chris has some golden advice: Remember that Aftermarket is like a safety net when the market gets shaky. They should be focussed on the product as well as customer needs. The goal is to help customers optimize their own businesses by offering a more comprehensive range of services.
So, what's the secret sauce for a successful Aftermarket team? According to Chris, it's having leaders who care a lot about customers and the future, using data to make intelligent choices, and always being open to innovation.
This episode is like a guidebook for future leaders who want to lead the charge in making Aftermarket services bigger and better in the Industrial world.
In the second episode of the Aftermarket Champions podcast, our host Vivek Joshi (CEO of Entytle) has a lively chat with Carlos Gomez (VP of Augury Strategic Software Alliance at Baker Hughes). Carlos has taken an unconventional career path, moving from Finance to M&A, then into Strategy, Services, and now Sales. He attributes his success in diverse roles to his "Growth Mindset Approach" and his ability to embrace change. Carlos also points out the significance of an "Accelerated Leadership Programme" that helped him prepare for a change from M&A to his recent leadership roles.
As a leader in Services and Aftermarket, he stresses the importance of shifting away from traditional service methods to a more advanced digital approach to services. He refers to this shift as moving from Preventive to Predictive and Prescriptive services.
He delves into the challenges involved in this transformation, such as finding the right datasets and dealing with unstructured and isolated data. Carlos emphasizes that investing in data at the right time is crucial for reaping the benefits of Aftermarket Digitization and AI Analytics.
According to Carlos, an obsession with improving Customer Experience is paramount for the success of an Aftermarket leader. He suggests focusing on utilizing all forms of Installed Base Data remotely to revolutionize the customer experience. He simplifies the rules for driving Customer Experience through Digitization:
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Have a product that adds value.
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Create a button that customers can click to experience success.
He also touches on the value of outsourcing secondary or adjacent tasks to address the industry's skill gap.
Carlos highlights the impact of Partnership Models, like Augury, as potent ways for Industrial OEMs to achieve rapid digital transformation.
He then shifts his focus to the Customer Success team, which he calls the "Delivery Vehicle of Value" for achieving the best and quickest outcomes.
Carlos urges Aftermarket leaders to aim for fully leveraging customer proximity and becoming a "Trusted Partner" rather than just a "Supplier." If you're someone aiming to drive Aftermarket Growth by transforming yourself and your organization, the insights shared by Carlos in this conversation are a must-have resource.
In this episode of Aftermarket Champions, our host, Vivek Joshi, Founder & CEO at Entytle engages in an insightful conversation with Scott Patterson, Vice President of the Fire Business at Peerless. Scott's journey from the Factory Floor to his current VP role is an inspiring tale, and he imparts valuable advice to aspiring aftermarket leaders.
Scott stresses the significance of active listening, reliability & persistence in execution, along with the power of storytelling. He urges professionals to take ownership of their targets and commitments, as delivering on promises builds credibility and trust with customers and colleagues alike.
During the discussion, Scott reflects on his transition from quality to services domain and emphasizes the importance of understanding human nature, which has been instrumental in his personal growth.
In a fascinating insight, Scott introduces his "palms up approach" to the commercial mindset. He advocates helping people find solutions rather than merely selling them. The key to becoming a successful aftermarket leader, according to him, lies in persistent and unwavering dedication to assisting customers.
Overall, Scott Patterson's journey and wisdom make this episode a must-listen for anyone seeking inspiration and success in driving aftermarket growth for Industrial OEMs.
In this episode, Vivek Joshi, Founder, and CEO at Entytle, welcomes you to “Aftermarket Champions”, a captivating series that unravels the stories of unsung heroes of the Manufacturing Industry. As we delve down into the experiences of aftermarket leaders who have transitioned from diverse backgrounds, expect insightful episodes lasting 30-35 minutes.
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In this episode, Lalit Bhatt, Chief Technology Officer at Entytle talks about how Analytics & AI can help with Installed Base Aftermarket Selling. AI is disrupting the way business is done. Industrial Sales and Service teams can now exploit emergent AI & Data Analytics to sell more and grow more.
This podcast features Anthony Kennada, CEO of AudiencePlus.
In this podcast, Anthony Kennada talks about what is owned media and how can industrials leverage it for their marketing and aftermarket strategy in 2023.
This podcast features Rob Bradenham - Chief Growth Officer, Entytle, Tom Sturdivant - Head of Customer Success, Entytle, Colin Palmer - Customer Success Manager, Entytle and Pooja Dalvi - Customer Success Manager, Entytle.
In this podcast, Rob, Tom, Colin, and Pooja talk abouthow industrials can service their aftermarket better and overcome challenges such as rising interest rates, supply chain issues, workforce attrition, change in customer expectations, etc.
This podcast features Mitesh Prema, CEO of Fernweh Group and author of “The Titanium Economy”
In this podcast, Mitesh Prema talks about the Mitesh talks about how Digital Transformation is the key to success in uncertain times.
This podcast features Vivek Joshi, CEO of Entytle, and Rob Bradenham, Chief Growth Officer of Entytle.
In this podcast, Vivek Joshi and Rob Bradenham talk about The Largest Industrial OEM community - IndustryNext, predicting where Industrials are headed next, the challenges faced by the industrials, and how analyzing these challenges can lead Industrials through uncertainty.
This podcast features Rob Bradenham, Chief Growth Officer of Entytle.
In this podcast, Rob Bradenham talks about what OEMs need, how aftermarket service is unique for each piece of equipment, and what challenges are faced while scaling the installed base and building solutions.
This podcast features Tom Sturdivant, Global Leader Success Manager at Entytle.
In this episode, Tom Sturdivant talks about different ways to drive value from the Installed Base.
Tom Sturdivant is an experienced Customer Success Manager with a demonstrated history of working in the information technology and customer service industry.
Tom Sturdivant explains the features re-equipped in Entytle product, which helps Industrials to function placidly.
Sushana Taunk, Senior Product Manager, Entytle explains the new features that have been launched in the Entytle Installed Base Platform.
Rob Bradenham, Chief Growth Officer at entytle explains the market condition and also provides insights on what factors Industrials focuses on.
Ron Giuntini, an Industrials Aftermarket Expert with 45+ of Experience & Principal at G35 software, explains how aftermarket leaders can gain a competitive edge in 2023 by calculating B2B aftermarket parts revenue.
Aaron Arnold, Customer Success Manager, Entytle Inc. in a Q&A on how industrials can use Mobile to get a 360 view.
Aaron Arnold, Customer Success Manager, Entytle Inc. explains how Industrials can use Mobile to get a 360 view and the benefits of using mobile for industrials, and the ease of completing tasks.
Aaron Arnold (Customer Success Manager, Entytle) in a Q&A on how industrials can use Mobile to get a 360 view.
Aaron Arnold (Customer Success Manager, Entytle) explains how Industrials can use Mobile to get a 360 view and the benefits of using mobile for industrials, and the ease of completing tasks.
Sam Klaidman, Founder and Principal Advisor, Middlesex Consulting, Michael Blumberg, President, Blumberg Advisory Group, Ron Guintini, Industrial Aftermarket Veteran in a live Q&A with Vivek Joshi CEO and Co-founder, Entytle on Lesson from Past Recessions.
Rob Brandheman, Chief Growth Officer, Entytle shares the key takeaways from Lessons from Past Recessions: Learn from the OGs of Industrial OEMs event.
There is always something to be learned from previous recessionary experiences, and we are fortunate to have the pioneers of the industrial area share their perspectives and tactics that you can use right away to deal with the challenging scenario that lies ahead. Listen to the Podcast featuring Michael Blumberg (Four decades of experience acting as a growth catalyst helping Manufacturers) discussing the fundamental ideas of aftermarket, implied equipment expansion, and repositioning your company to stay ahead of the curve.
Each time a recession occurs we hear - “this time it is different, but it is not”.
There’s always something to learn from past recessionary experiences and we are privileged to have the OGs of Industrial space share their take and strategies that you can implement today to navigate the complicated situation ahead of us.
Listen to the podcast now featuring Sam Klaidman (20-year successful career as a leader of two high-tech, B2B, Customer Service organizations), who talks in-depth about his decades of experience with recession and what industries think about it and its effects on them.
Ron Giuntini an Industrial B2B aftermarket veteran in Conversation with Vivek Joshi, CEO and Co-founder, Entytle talking about the financial aspects how to maximize operating margin while the market is facing down turn and a Global Recession.
In light of the approaching recession, Vivek Joshi, CEO of Entytle, Inc., advises what steps an industrial should take, and what impact stagflation has on the industrial sector. What tools, including those from the aftermarket, are currently available to OEMs? What are recession-era tactics still relevant for OEMs today?
Michael Blumberg, President, Blumberg Advisory Group, 25 year veteran in the Industrial space.
Bella Abram, Services and Installed Base Growth Leader, Bentley Nevada and Sam Klaidman, Founder and Principal Adviser, Middlesex Consulting in a live Q&A with Vivek Joshi, CEO and Co-founder, Entytle on Chief Installed Base Officer- the hottest industrial role in 2022.
Bella Abram, Services and Installed Base Growth Leader, Bentley Nevada and Sam Klaidman, Founder and Principal Adviser, Middlesex Consulting in Conversation with Vivek Joshi, CEO and Co-founder, Entytle on a live discussion about the role of a Chief Installed Base Officer (CIBO), its importance and how industrials can benifit from this role in their organizations.
Bella Abram, Services and Installed Base Growth Leader, Bentley Nevada and Sam Klaidman, Founder and Principal Adviser, Middlesex Consulting in Conversation with Vivek Joshi, CEO and Co-founder, Entytle talking about the hottest industrial role in 2022- The role of a Chief Installed Base Officer (CIBO)!!
Here's Dan Garrison, Inside Sales at Baker Hughes and Ben Kilby, Customer Service Manager at R.A Jones in conversation with Rob Bradenham Chief Growth Officer, Entytle discussing what is an Installed Base Data Platform and how it helped them achieve exceptional results.
Here's Dan Garrison, Inside Sales at Baker Hughes and Ben Kilby, Customer Service Manager at R.A Jones in conversation with Rob Bradenham Chief Growth Officer, Entytle discussing what is an Installed Base Data Platform and how it helped them achieve exceptional results.
Dr. Leo Stevens, SVP Global Pricing, Americas Sales Leader at Cole-Parmer explains how to calculate Price Indexes, explains the various types of Price Indexes and talk about how we can use pricing as a strategic tool for future growth.
Dr. Leo Stevens, SVP Global Pricing, Americas Sales Leader at Cole-Parmer talks about how industrial OEMs can drive revenue by Optimizing prices, what strategies to use when it comes to pricing, explains the pricing maturity curves, and many such things when it comes to using price as a strategic tool.
Roy Chikballapur CEO, MachIQ, a Digital Transformation Specialist talks about E-commerce done right in the Industrial OEM space.
Lisa Anderson, President, LMA Consulting Group, Inc. talks about how Supply Chain Management that has gone global created absolute disruption during the pandemic. She also talks about a study done by Brookings Institute that mentions how the pandemic pushed all the expectations of digitization and technological advancements in the next 10 years, ahead of time.
Michael Blumberg, President, Blumberg Advisory Group talks about service marketing challenges in the aftermarket world and how we can overcome them. He also discusses how we can fix these problems using traditional marketing approaches.
Vivek Joshi CEO of Entytle, Inc., and Amay Jhaveri, Ex-VP of Products discuss Entytle's 2020 year in review in details as well as launched Entytle's Customer Central 360 - A single pane of truth across all your customer’s activities.
Vivek Joshi CEO of Entytle, Inc., Amay Jhaveri, Ex-VP of Products and Tom Sturdivant, Sr. Manager Customer Success, answer all the questions regarding Installed Base Selling Strategies that Actually work for Industrial OEMs
Vivek Joshi CEO of Entytle, Inc., Amay Jhaveri, Ex-VP of Products and Tom Sturdivant, Sr. Manager Customer Success, explain what is an IBDP and how we can operationalize it in terms of Users, Sponsors and Enablers.
Carlos Gomez, Executive Sales Leader, at Baker Hughes proves that the sales team can gain success through integrated data set insights, Artificial Intelligence, and technical sales experts.
Remi Gicquel, Director Sales at HPE, talks about the need of having all the customer information at an OEM's fingertips and the role of Advanced Analytics and Digital Installed Base Selling Techniques that can help them fundamentally change the way an OEM sells.
Thomas Reslewic Executive - In - Residence, Battery Ventures, shares his insights on how embracing Artificial Intelligence & Machine Learning is the only way to move forward in the Industrial OEM world.
Carlos Gomez, Executive Sales Leader, at Baker Hughes talks about the various challenges when it comes to customer digital twin and gives us three stepping stones to achieve success.
Pam Washburn, Sales Enablement Director, at Johnson Controls talks about the dilemma they faced at the onset of the sudden global pandemic and how they thrived in spite of it.
Hans Van Der Aa, President of SupportPro, talks about the ambitions and vision behind SupportPro’s success.
Listen from Scott Patterson, VP Aftermarket Sales & Services, how an Installed Base Data Platform helped Peerless Pump with their Aftermarket.
Discover how strong connections and better visibility to Installed Base are imperative for aftermarket success with Adrien Bron, Partner, Bain & Co.
David Cote, former Chairman & CEO of Honeywell and the Author of Winning Now Winning Later, talks about his learnings across decades of industrial experience. Learn the importance of aftermarket and how any organization can accelerate their journey towards growth with the help of transformational leadership from one of the most successful leaders of a leading industrial manufacturing company of his era!