The Interview Series by Retail Insider: Recent Episodes
Retail Insider Canada
'The Interview Series' by Retail Insider hosts retail industry discussions with guests from the Canadian retail industry. Hosted by the Editor-In-Chief at Retail Insider, Craig Patterson.
Craig and Bob Arora, President of The Reset Team Corp., discuss how the company evolved from a traditional merchandising operation into a national partner specializing in fixture installations, store resets, and large-scale retail execution. After noticing a major industry gap — work that had to be completed before merchandising could even begin — Arora launched The Reset Team in 2009 to handle specialized tasks like fixture moves, layout changes, and signage installation. The business quickly grew into a coast-to-coast execution partner supporting major retailers including Home Depot, Walmart, Pet Valu, and PetSmart.
Arora outlines how The Reset Team now leads complex remodels, relocations, and nationwide rollouts with precision and speed. Their specialized crews manage every step from pre-merchandising setup to final execution, supported by real-time reporting and consistent communication. He highlights why national retailers increasingly avoid patchwork regional contractors: inconsistency, uneven quality, and unnecessary management headaches. A recent high-stakes smartphone display rollout, completed across 100+ stores with zero deviation, illustrates how precision execution protects brand standards.
Training, specialization, and technology form the backbone of The Reset Team’s consistency. Arora explains how distributed teams are unified through detailed handbooks, video training, field mentorship, and digital tools like photo verification and automated scheduling. He also discusses broader retail trends, noting that merchandising has shifted from basic shelf-stocking to a dynamic strategy driven by brand experience, flexible fixtures, and rapid campaign alignment. Looking ahead, Arora expects The Reset Team to keep expanding as retailers embrace faster rollouts, evolving store formats, and more experiential environments—and he aims for the company to remain the first choice when execution needs to be done right, and at scale.
Interviewed this episode:
- Bob Arora, President of The Reset Team Corp.
- The Reset Team Corp.
This podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
LinkedIn: www.linkedin.com/in/CraigPattersonToronto
Instagram: @craig_patterson_toronto
Twitter: @RI_EIC
Follow Retail Insider:
LinkedIn: www.linkedin.com/company/Retail-Insider
Facebook: https://www.facebook.com/RetailInsider/
Twitter: @RetailInsider_
Instagram: @Retail_Insider_Canada
Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
Craig Patterson and Kris Zanuldin, head of KONEK at Interac Corp. (Interac), discuss how the new Canadian e-commerce payment solution was developed to address key gaps in online checkout experiences. KONEK focuses on accessibility, trust, and convenience—factors Zanuldin says are essential for driving adoption in payments. Built to give Canadians more choice, the system aims to solve pain points around rising payment costs, fraud, and increasingly demanding customer expectations.
Zanuldin outlines how KONEK benefits merchants by improving conversion rates while also reducing payment-processing expenses. By working collaboratively with major financial institutions, KONEK enables features like bank-grade fraud protection, liability shift, and a streamlined checkout flow. The platform also tackles cart abandonment by offering customers more payment options, particularly pay-by-bank methods that resonate strongly with Gen Z and trust-conscious shoppers.
He also highlights the advantage of a made-in-Canada solution built for Canadian regulations, consumer behavior, and security expectations. With Staples as the first national launch partner, KONEK is set to showcase a smoother checkout and improved customer experience. Looking ahead, Zanuldin expects KONEK to play a major role in Canada’s shift from offline to digital commerce, providing a trusted, lower-cost payment alternative as digital wallets and online retail continue to accelerate.
Merchants who are interested in learning more about KONEK can visit KONEK.ca.
Interviewed this episode:
- Kris Zanuldin, head of KONEK at Interac Corp. (Interac),
- KONEK
- Interac Corp. (Interac),
This podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
LinkedIn: www.linkedin.com/in/CraigPattersonToronto
Instagram: @craig_patterson_toronto
Twitter: @RI_EIC
Follow Retail Insider:
LinkedIn: www.linkedin.com/company/Retail-Insider
Facebook: https://www.facebook.com/RetailInsider/
Twitter: @RetailInsider_
Instagram: @Retail_Insider_Canada
Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
Craig Patterson and Albert Chow, co-founder & CEO at Silk & Snow, discussed the company’s origins and growth trajectory. Launched in 2017 as a mattress-in-a-box brand, Silk & Snow quickly distinguished itself by leveraging Toronto’s local manufacturing ecosystem. From the beginning, the brand emphasized thoughtful design, supply chain transparency, and strong relationships with family-owned manufacturers, eventually expanding into bedding, bedroom furniture, and living room essentials.
Chow highlighted the pivotal role of Silk & Snow’s 2023 acquisition by Sleep Country Canada in accelerating the company’s expansion. While the brand began with mattresses, its timely pivot during the pandemic into bedding and furniture positioned it for long-term growth. Today, Silk & Snow complements Sleep Country’s digital and retail presence, with showrooms and shop-in-shop concepts across Canada. The company currently operates seven standalone stores, aiming to reach 10 by year’s end, with further plans to grow to 15 locations.
Looking ahead, Silk & Snow remains focused on refreshing its product lines with new bed frames, sofa colors, and evolving designs while staying true to its Canadian identity. Chow noted shifting consumer behavior, with shoppers blending online research and physical store visits, especially in categories like mattresses and furniture where tactile experience matters. He also pointed to broader retail trends, including the decline of department stores, the rise of specialty retailers, and growing consumer interest in supporting Canadian-made products.
Interviewed this episode:
- Albert Chow, co-founder & CEO at Silk & Snow
- Silk & Snow
This podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
LinkedIn: www.linkedin.com/in/CraigPattersonToronto
Instagram: @craig_patterson_toronto
Twitter: @RI_EIC
Follow Retail Insider:
LinkedIn: www.linkedin.com/company/Retail-Insider
Facebook: https://www.facebook.com/RetailInsider/
Twitter: @RetailInsider_
Instagram: @Retail_Insider_Canada
Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
Craig Patterson discusses the Toronto Waterfront BIA with Tim Kocur, Executive Director and Dorsa Alizadeh–Shabani, Manager of Operations. The conversation ranges from the revitalization and rising energy across Toronto’s Waterfront, focusing on the seasonal buzz, new retail openings, and exciting new restaurants like Queen’s Harbour. Alizadeh-Shabani notes the summer’s delayed start due to record rainfall but emphasizes a strong rebound with full crowds and booming cafes. Kocur shares that the eastern waterfront is evolving into a “development powerhouse,” with a wave of new businesses, patios, and community engagement shaping the area into a livelier destination. The addition of unique spaces like Ethos Climbing and new patios at Irene and Simona are just some signs of the district’s renaissance.
They also discuss major infrastructure and placemaking efforts reshaping connectivity and public space. The long-awaited LRT project has gained traction, now in the city’s Transit Expansion Office, with interim bus lanes already installed. Wayfinding signage has been expanded to help visitors discover hidden eateries and attractions beyond the water’s edge. A temporary park at 40 Queens Quay East, complete with whimsical seating, aims to activate otherwise unused space, while beautification efforts around industrial zones like the Redpath Sugar Refinery are gradually improving the area’s appeal. Hotel developments at One Yonge and on Bathurst, plus enhancements at Billy Bishop Airport like U.S. pre-clearance, are adding long-term vibrancy.
Looking ahead, Kocur and Alizadeh-Shabani highlight a future of integrated experiences across east, central, and west waterfront zones. Key developments include a bridge connecting the Parliament Slip to a new island park, expanded green space, and enhanced access to the Toronto Islands with improved bike rentals. They also hint at large-scale placemaking potential at the Rees parking lot, with ideas for sports viewing areas and hospitality activations. From Harborfront Centre’s daily programming and cultural exhibits to fireworks on Canada Day, it’s clear the Toronto Waterfront BIA is building not just a destination—but a multi-generational ecosystem of community, culture, and commerce.
Interviewed this episode:
- Dorsa Alizadeh, Manager of Operations at The Waterfront BIA
- Tim Kocur, Executive Director at The Waterfront BIA
- The Waterfront BIA
This podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
LinkedIn: www.linkedin.com/in/CraigPattersonToronto
Instagram: @craig_patterson_toronto
Twitter: @RI_EIC
Follow Retail Insider:
LinkedIn: www.linkedin.com/company/Retail-Insider
Facebook: https://www.facebook.com/RetailInsider/
Twitter: @RetailInsider_
Instagram: @Retail_Insider_Canada
Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
Craig Patterson and Ben Hertzman, President of Progress Luv2Pak and Gather Packaging, discuss the remarkable evolution of the Canadian packaging company since its founding in 1917. Hertzman shares how Luv2Pak began as a hat box factory supplying icons like Holt Renfrew and Hudson’s Bay, before his family acquired it in 1981 and expanded into gift boxes, bags, ribbons, and coordinated packaging programs for North America’s top retailers. By shifting from solely domestic manufacturing to global sourcing, the company adapted to retailers’ changing needs, establishing itself as a leader in premium retail packaging.
The conversation explores how pandemic-driven supply chain disruptions and skyrocketing freight costs inspired Luv2Pak’s bold decision to reinvest in local production. Hertzman details the launch of Gather Packaging’s state-of-the-art paper bag factory in Toronto, built to ensure exceptional quality and a reliable North American supply. The new facility reflects a commitment to making goods closer to where they’re consumed, while using sustainable materials and processes that meet the needs of modern retailers and eco-conscious consumers.
Patterson and Hertzman also examine how packaging serves as a vital extension of brand experience, both in-store and in e-commerce, acting as a “walking billboard” that reinforces identity and customer loyalty. Highlighting Luv2Pak’s longstanding partnership with Harry Rosen as an example of coordinated, high-quality packaging, Ben shares insights on balancing a 100-year legacy with constant innovation, and offers advice for retailers to stay nimble and invest in packaging that reflects their brand values in an ever-changing market.
Interviewed this episode:
- Ben Hertzman, President of Love2pak and Gather Packaging
- Progress Luv2Pak and Gather Packaging
This podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
LinkedIn: www.linkedin.com/in/CraigPattersonToronto
Instagram: @craig_patterson_toronto
Twitter: @RI_EIC
Follow Retail Insider:
LinkedIn: www.linkedin.com/company/Retail-Insider
Facebook: https://www.facebook.com/RetailInsider/
Twitter: @RetailInsider_
Instagram: @Retail_Insider_Canada
Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
Craig Patterson and Tony Flanz, founder and CEO of Montreal-based brokerage Think Retail, discuss the 20-year journey of Think Retail, the Montreal-based brokerage firm founded by Flanz in 2005. Flanz shares the inspiration behind launching his business—a desire to provide a more personalized, white-glove service to clients—and reflects on his first client, Bizou, a relationship that blossomed into a deeply personal, multi-generational collaboration. His unwavering passion and client-first approach remain at the heart of Think Retail’s success, which continues to grow through long-term partnerships and strategic leasing across Canada.
They explore milestone moments, including the pivotal Fossil mandate, early deals like American Apparel at Yorkdale, and the emotional story of Flanz’s philanthropic work with Autism Speaks. While building his firm, Flanz faced immense personal challenges—supporting a son diagnosed with autism and caring for a terminally ill wife—yet he continued to grow the business with resilience and optimism. He credits the brokerage as both a professional outlet and emotional anchor during these years.
They also discuss how Think Retail is shaping the future of Canadian retail, from introducing international brands like Adopt, Kmart 24, and Morgan de Toi, to helping Crocs expand across Canada. Flanz emphasizes the enduring value of integrity, relationships, and local market insight in an industry increasingly shaped by online retail, entertainment-focused malls, and digital tools. Looking ahead, he sees vast opportunity for global brands in Canada, thanks to low market saturation, high-performing malls, and a strong national identity.
Interviewed this episode:
- Tony Flanz, President at Think Retail
- Think Retail
This podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
LinkedIn: www.linkedin.com/in/CraigPattersonToronto
Instagram: @craig_patterson_toronto
Twitter: @RI_EIC
Follow Retail Insider:
LinkedIn: www.linkedin.com/company/Retail-Insider
Facebook: https://www.facebook.com/RetailInsider/
Twitter: @RetailInsider_
Instagram: @Retail_Insider_Canada
Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
Craig Patterson and Ravi Rangan, Chief Technology Officer at Centric Software, discuss how the company’s end-to-end product lifecycle management (PLM) solutions are revolutionizing fast-moving consumer goods, fashion, and adjacent industries. Rangan details how Centric evolved from its roots in apparel PLM to now supporting footwear, consumer electronics, and even formulated products like food and cosmetics. By unifying planning, development, sourcing, and in-season optimization, Centric enables brands to streamline processes, improve cohesion, and close feedback loops that have traditionally been siloed.
The conversation explores Centric Software’s innovative use of artificial intelligence, from early expert systems managing complex material compatibilities to predictive analytics forecasting assortment demands and the latest generative AI applications. Rangan shares how Centric’s generative AI tools assist designers with rapid ideation and virtual sampling, dramatically reducing time-to-market by integrating creative inspiration with companies’ own qualified materials and business rules. Grounding AI outputs in enterprise data ensures that suggestions are practical, compliant, and tailored to each customer’s established processes.
Patterson and Rangan highlight shifting industry attitudes toward AI, especially among Canadian retailers, and discuss the critical role of keeping humans in the loop for validation as adoption grows. Looking ahead, Ravi reveals Centric’s excitement about expanding into new categories like consumer electronics and harnessing AI-driven insights to empower retailers with comprehensive, real-time product intelligence. Together, they emphasize the transformative potential of connected PLM solutions to improve agility, design accuracy, and competitiveness in a rapidly evolving retail landscape.
Interviewed this episode:
- Ravi Rangan, Chief Technology Officer at Centric Software
- Centric Software.
This podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
LinkedIn: www.linkedin.com/in/CraigPattersonToronto
Instagram: @craig_patterson_toronto
Twitter: @RI_EIC
Follow Retail Insider:
LinkedIn: www.linkedin.com/company/Retail-Insider
Facebook: https://www.facebook.com/RetailInsider/
Twitter: @RetailInsider_
Instagram: @Retail_Insider_Canada
Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
Luxury brands may be misreading their most important customers, according to a new research report by Toronto-based consultancy Faculty of Change. The report, titled “The Secret Language of Wealth Your Company Isn’t Speaking,” dives into the shifting mindset of high-net-worth individuals and uncovers a surprising insight: luxury retail is increasingly failing to deliver the one thing its customers value most—status.
“Everything is about status,” said Jared Gordon, Managing Partner at Faculty of Change. “People don’t talk about it openly, but that’s ultimately what drives behaviour, especially among affluent consumers.”
Interviewed this episode:
- Jared Gordon, Managing Partner at Faculty of Change
- Faculty of Change
This podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
LinkedIn: www.linkedin.com/in/CraigPattersonToronto
Instagram: @craig_patterson_toronto
Twitter: @RI_EIC
Follow Retail Insider:
LinkedIn: www.linkedin.com/company/Retail-Insider
Facebook: https://www.facebook.com/RetailInsider/
Twitter: @RetailInsider_
Instagram: @Retail_Insider_Canada
Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
Craig and Myriam Belzile-Maguire, Founder and Designer at Maguire Shoes, discuss the remarkable growth the Montreal-based footwear brand she founded. Known for its direct-to-consumer model, the brand offers high-quality shoes at affordable prices by cutting out traditional wholesale markups. Myriam shares how her experience as a designer inspired the creation of a mid-range price point in leather footwear that bridges the gap between budget and luxury. Maguire’s unique business approach has been instrumental in its success, allowing the brand to maintain fair pricing while delivering exceptional quality.
Maguire Shoes has expanded significantly since its inception, starting with a small Montreal shop and growing to include locations in Toronto, New York, and soon, Brooklyn. Myriam explains the strategic importance of being in trend-driven neighborhoods with vibrant local life, such as Nolita in Manhattan, to enhance visibility and attract fashion-savvy customers. Physical stores have also positively impacted online sales, with half of the brand's revenue now generated through e-commerce.
Beyond footwear, Maguire has diversified its product line to include accessories such as gloves and jewelry, inspired by collaborations with trusted manufacturers. As the brand continues to explore new markets and refine its offerings, Myriam hints at potential future ventures, including a possible expansion into men's footwear. Despite rapid growth, Maguire Shoes remains committed to its Canadian roots, ensuring competitive pricing for local customers while capturing global attention through innovative designs and strategic retail placement.
Interviewed this episode:
- Myriam Belzile-Maguire, Founder and Designer at Maguire Shoes
- Maguire Shoes
This podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
LinkedIn: www.linkedin.com/in/CraigPattersonToronto
Instagram: @craig_patterson_toronto
Twitter: @RI_EIC
Follow Retail Insider:
LinkedIn: www.linkedin.com/company/Retail-Insider
Facebook: https://www.facebook.com/RetailInsider/
Twitter: @RetailInsider_
Instagram: @Retail_Insider_Canada
Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
Craig and Keren Halpern, Product Marketing Director, Retail & Hospitality at Priority Software, discuss how Priority Software’s ERP solutions help small to mid-sized retailers streamline operations and enhance customer experience. Halpern highlights Priority’s tailored platform, which enables retailers to manage retail, POS, and ecommerce functions in one place. By consolidating essential retail processes, Priority Software offers flexibility and growth without the need for additional integrations, a crucial advantage for resource-conscious businesses.
Halpern addresses the challenges facing small and mid-sized retailers in North America, particularly in a highly competitive market where they must deliver the same level of service as larger counterparts. Priority Software supports these businesses with a seamless omnichannel experience, merging physical and digital retail channels to meet customer expectations. Priority Software’s centralized system allows retailers to maintain up-to-date inventory, personalize customer engagement, and manage operations across multiple locations with ease.
The discussion also explores trends and future needs in retail, with Halpern emphasizing the importance of cloud-based point-of-sale (POS) systems for centralized management and operational ease. Through cloud POS, retailers benefit from simplified operations, better data visibility, and automated processes that improve both customer and employee experience.
Interviewed this episode:
- Keren Halpern, Product Marketing Director, Retail & Hospitality at Priority Software
- Priority Software
This podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
LinkedIn: www.linkedin.com/in/CraigPattersonToronto
Instagram: @craig_patterson_toronto
Twitter: @RI_EIC
Follow Retail Insider:
LinkedIn: www.linkedin.com/company/Retail-Insider
Facebook: https://www.facebook.com/RetailInsider/
Twitter: @RetailInsider_
Instagram: @Retail_Insider_Canada
Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
Craig and Mark Ang, CEO at GoBolt, discuss the company’s impressive journey from a consumer storage startup to a leading logistics company, offering fulfillment and last-mile delivery solutions for retailers. Ang highlights the company’s pivot in 2019, transitioning into logistics and scaling rapidly across Canada and the U.S., with over 1.5 million square feet of operations in 10 markets.
GoBolt’s unique approach combines technology and operations to offer seamless visibility into package tracking, enhancing both retailer and customer experiences. The company’s proprietary technology enables real-time tracking and operational efficiency, while its flexible service model allows retailers to choose fulfillment or last-mile delivery à la carte. Ang also emphasizes GoBolt’s commitment to sustainability with its EV fleet, reducing carbon emissions and improving delivery safety and cost-effectiveness.
Looking ahead, GoBolt is poised for continued growth, with plans to expand into new markets by 2025. As Ang explains, GoBolt’s innovative solutions, including real-time tracking and customer-focused delivery options, are driving success for major brands like Frank and Oak. With a focus on technology and sustainability, GoBolt is positioning itself as a leader in the evolving logistics landscape.
Interviewed this episode:
- Mark Ang, CEO at GoBolt
- GoBolt
This podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
LinkedIn: www.linkedin.com/in/CraigPattersonToronto
Instagram: @craig_patterson_toronto
Twitter: @RI_EIC
Follow Retail Insider:
LinkedIn: www.linkedin.com/company/Retail-Insider
Facebook: https://www.facebook.com/RetailInsider/
Twitter: @RetailInsider_
Instagram: @Retail_Insider_Canada
Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
Craig and Leucepe (Leo) Martinez, Program Director at eTail Toronto, discuss the upcoming eTail Toronto conference, set to take place on September 25-26 at the Hyatt Regency Toronto (Register here). The event, known for its practical and actionable insights, will gather over 300 attendees and 75 speakers, offering a comprehensive exploration of the latest trends and challenges in eCommerce. Martinez emphasizes that eTail Toronto is not just a conference but a community, having supported the retail industry through major changes since 1999.
The conference will cover key themes such as the connected customer journey, digital transformation, and the critical role of AI in retail. Martinez highlights the importance of real-world use cases, focusing on how retailers are leveraging human-centric AI to optimize the customer experience. Day two will explore the needs of the modern consumer, emphasizing storytelling, purpose-led brands, social commerce, and sustainability in retail.
Networking opportunities are a major focus at eTail Toronto, with over 10 hours dedicated to structured activities, including meetups, roundtable discussions, and private events. Martinez encourages attendees, especially first-timers, to make the most of these opportunities to build valuable connections. The conference promises to be a dynamic event, offering both education and networking to advance the retail industry in Canada.
Retailers & Brands – Get 20% off your tickets to eTail Toronto with code RETINSIDER –[Register Here]
Interviewed this episode:
- Leucepe (Leo) Martinez, Program Director at eTail Toronto
- eTail Toronto
This podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
LinkedIn: www.linkedin.com/in/CraigPattersonToronto
Instagram: @craig_patterson_toronto
Twitter: @RI_EIC
Follow Retail Insider:
LinkedIn: www.linkedin.com/company/Retail-Insider
Facebook: https://www.facebook.com/RetailInsider/
Twitter: @RetailInsider_
Instagram: @Retail_Insider_Canada
Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
Craig and Dustin Fuhs, Editor-in-Chief at Retail Insider, discuss nearly four years of retail industry evolution during Fuhs’ tenure with the publication. They reflect on the significant impacts of the COVID-19 pandemic, which brought about numerous challenges such as lockdowns, bankruptcies, and rapid adaptations within the retail sector. Fuhs shares insights into how Retail Insider managed to navigate through these turbulent times by staying flexible and responsive to the changing needs of their readership.
Throughout the conversation, Fuhs highlights several memorable stories and milestones, including the closures of major retailers including the Disney Store, Nordstrom, and Target. He recounts the secretive and strategic nature of their work, from holding exclusive news about IKEA’s downtown Toronto store to the expansion of Indochino under Drew Green’s direction. The discussion also covers the rise of experiential retail, with examples like Tesla and Apple stores, and Fuhs’ passion for immersive retail experiences.
As Fuhs prepares to step down from his role, he reveals his future plans, including the launch of his new venture, The Immersive Lab, which focuses on creating unique retail and experiential environments. He expresses his gratitude for the relationships and experiences gained during his time at Retail Insider and looks forward to continuing to contribute to the industry in new ways. Patterson and Fuhs conclude by emphasizing their ongoing commitment to staying connected and discussing the ever-evolving landscape of retail.
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Interviewed this episode:
- Dustin Fuhs, Editor in Chief at Retail Insider
- Retail Insider
This podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
LinkedIn: www.linkedin.com/in/CraigPattersonToronto
Instagram: @craig_patterson_toronto
Twitter: @RI_EIC
Follow Retail Insider:
LinkedIn: www.linkedin.com/company/Retail-Insider
Facebook: https://www.facebook.com/RetailInsider/
Twitter: @RetailInsider_
Instagram: @Retail_Insider_Canada
Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
Craig and Liza Amlani, Principal and Founder of Retail Strategy Group, discuss the arrival of La Maison Simons in downtown Toronto and its potential impact on the retail landscape. They explore how the new stores at Yonge and Dundas will influence shopping habits, tourism, and local retail dynamics. Simons’ diverse product assortment, combining private labels and luxury goods, is expected to attract a wide range of customers and drive significant sales.
The conversation also touches on the broader retail trends, emphasizing the importance of physical stores in enhancing customer experience and loyalty. Amlani highlights the role of visual merchandising and knowledgeable sales associates in creating memorable shopping experiences. They also discuss the importance of data-driven insights in tailoring product assortments to meet customer needs, as demonstrated by Simon’s strategic approach.
Additionally, Patterson and Amlani delve into the global shopping phenomenon, with a particular focus on Shein’s IPO and its implications for the fashion industry. They discuss the environmental impact of fast fashion and the growing consumer awareness around sustainability. The conversation underscores the need for retailers to balance product quality, customer experience, and ethical practices in today’s competitive market.
Episode Sponsor:
- Salesforce - Turn today's shopping trends into tomorrow's retail success. Visit Salesforce to see the global insights from Salesforce to boost your bottom line.
Featured During this Episode:
- Liza Amlani, Principal and Founder of Retail Strategy Group
- Retail Strategy Group
This podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available.
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
Craig and Casdin Parr, Vice President Retail Advisory Services at JLL Canada, discuss the current state of Canada’s retail leasing market, delving into the challenges and opportunities facing various retail sectors. They explore how high street retail in cities like Toronto and Vancouver is experiencing a resurgence, with significant openings. Parr highlights the momentum in Bloor-Yorkville in Toronto, and the revival of Ste- Catherine Street in Montreal as key indicators of positive trends in high street retail.
The luxury retail segment is discussed, which remains strong despite economic uncertainties. Parr explains that while the demand for luxury retail continues, there is a more tempered approach to expansion, with brands planning their capital investments carefully. Notable developments include the upcoming Royalmont in Montreal and Oakridge Park in Vancouver, both set to introduce new luxury brands to the Canadian market.
Further, they discuss the impact of major retail developments and tenant movements in various regions. From Simons entering the Toronto market to the redevelopment of Nordstrom’s space in Vancouver, these changes signal significant shifts in the retail landscape. Parr emphasizes the robust demand for retail spaces in Edmonton and Calgary, driven by strong local economies and consumer responses.
Episode Sponsor: Canada's first specialized retail builder. Visit SAJO to see their holistic approach and transdisciplinary team to explore and understand your needs.
Interviewed this episode:
- Sarah Power, Founder of INLAND
- INLAND
This podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available.
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
Craig and Lee discuss La Maison Simons’ ambitious expansion into Toronto, focusing on the retailer’s move into spaces vacated by Nordstrom at CF Toronto Eaton Centre and the Yorkdale Shopping Centre. With a $75 million investment, Simons plans to open two new stores which could become the top-sellers in the chain. The expansion reflects Simons’ strategy to grow its footprint and cater to the city’s demand for diverse retail options.
At CF Toronto Eaton Centre, Simons will occupy approximately 110,000 square feet over three floors, featuring a main floor presence and a new hallway connecting the north and south ends of the mall. This corridor, a first in the mall’s history, will improve pedestrian access and enhance the shopping experience. In addition to Simons, a Nike flagship store and Eataly will also take up space in the former Nordstrom location, further enriching the mall’s retail offerings.
Yorkdale Shopping Centre will see Simons take over the first two levels of the former Nordstrom space, catering to the young, fashion-forward shoppers frequenting the mall. The new stores will include luxury designer departments and Simons’ popular private label merchandise, aiming to significantly boost the retailer’s sales. With these expansions, Simons continues its coast-to-coast growth, solidifying its position as a key player in the Canadian retail landscape.
Craig finally speculates that Simons will open in the former Nordstrom building in downtown Vancouver, in a similar fashion to what was announced for CF Toronto Eaton Centre.
Episode Sponsor:
- Salesforce – Turn today’s shopping trends into tomorrow’s retail success. Visit Salesforce to see the global insights from Salesforce to boost your bottom line.
Discussed in this Episode:
- La Maison Simons to Open Stores at CF Toronto Eaton Centre and Yorkdale in Former Nordstrom Spaces
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
Craig interviews Stephen Bailey, Chief Marketing Officer of iconic Vancouver-based footwear brand John Fluevog. They discuss the evolution and unique positioning of John Fluevog Shoes within the footwear industry. Bailey reflects on his 20 years with the Vancouver-based company, emphasizing its dedication to creating “unique soles for unique souls.” He describes how the brand’s independent spirit and medium size allows for a personalized connection with customers, which is central to its retail strategy. Bailey also discusses Fluevog’s choice to manage its retail distribution through 24 stores globally, after a shift away from wholesale due to the desire to control brand presentation.
They discussion shifts to the significant impact of the pandemic on retail strategies, where John Fluevog Shoes quickly adapted to changing consumer behaviours and increased its focus on direct-to-consumer sales. This shift included enhancing the online shopping experience and integrating store-based fulfillment to maintain inventory efficiency and customer engagement. Bailey points out the importance of in-store experience in creating lasting customer relationships, sharing anecdotes that demonstrate the brand’s commitment to exceptional service and community building among “Fluevogers.”
They then discuss John Fluevog’s approach to collaborations and innovations in the footwear industry. Bailey highlights partnerships with iconic designers and how these collaborations reflect the brand’s authentic approach to fashion. Looking to the future, he speculates on the trends including customization and on-demand footwear, suggesting that John Fluevog Shoes is well-positioned to adapt to these evolving industry dynamics due to its agile business model and commitment to unique, high-quality designs.
Episode Sponsor:
- Salesforce - Turn today's shopping trends into tomorrow's retail success. Visit Salesforce to see the global insights from Salesforce to boost your bottom line.
Featured During this Episode:
- Stephen Bailey, Chief Marketing Officer at John Fluevog
- John Fluevog
This podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available.
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
Craig and Sarah Power, Founder of INLAND, discuss the journey of the INLAND platform that has helped shape the landscape of Canadian fashion by showcasing over 500 designers since its inception in 2014. This year marks the 10th anniversary, and the celebration is set to take place at the CF Toronto Eaton Centre. Power discusses INLAND's commitment to providing emerging designers with a public platform that transcends traditional online retail, enhancing their visibility and engagement with the community.
Patterson and Power discuss the upcoming event, noting that it will occupy the former Williams Sonoma space on the third level of the mall next to Sephora, an area known for its upscale retail environment. They discuss the strategic partnership with the Creative School of Fashion at Toronto Metropolitan University, allowing recent graduates to display their work alongside seasoned designers. The event promises a diverse range of products, from upcycled fashion to luxury footwear, highlighting the innovative and sustainable practices that define modern Canadian fashion.
They also discuss how INLAND not only showcases products but also fosters direct consumer engagement in a physical retail setting. This interaction is crucial for designers to receive feedback and evolve their offerings. With the high foot traffic expected at the CF Toronto Eaton Centre, this year's event is poised to introduce a broad audience to unique, high-quality fashion items that might otherwise remain under the radar.
Interviewed this episode:
- Sarah Power, Founder of INLAND
- INLAND
This podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available.
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
Craig and Adam X., Founder and Creative Director at Adam X Atelier, discuss the foundation and philosophy behind his designs, highlighting his multicultural background and his passion for art and fashion. Adam’s journey began with foundational courses at George Brown College and styling at Ryerson University, leading him to discover the communicative power of fashion. Adam discusses his approach to designing garments that enhance the wearer’s beauty through meticulous draping, tailoring, and attention to detail, using various materials and inspirations ranging from movies to nature.
Adam discussed his creative process, from the emotional drive behind his collections to the meticulous steps of bringing a concept to life. He recounts a personal story that inspired the “Some Beings” collection, demonstrating how emotional narratives and experiences shape his work. The discussion transitions into Adam’s focus on womenswear, his experiences with retail and direct-to-consumer engagement, and the expansion of his brand into U.S. markets. Adam highlights the importance of reaching customers across all platforms and the ongoing effort to introduce ready-to-wear collections.
The interview concludes with reflections on the challenges and opportunities within the Canadian fashion industry, the importance of collaboration among designers, boutiques, and other industry participants, and advice for emerging designers. Adam emphasizes the transformative power of fashion, its ability to communicate, and the need for a supportive community and infrastructure to nurture Canadian talent.
Interviewed this episode:
- Adam X., Creative Director at Adam X Atelier
- Adam X Atelier
This podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available.
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
Craig and Lee discuss the relocation of Harry Rosen’s flagship store from 82 Bloor Street West to 153 Cumberland Street in Toronto’s upscale Yorkville neighborhood. This move from its long-standing Bloor Street location represents a major development in the city’s retail scene. The store’s design features will include a three-floor layout and expanded back-of-house operations, which are part of Harry Rosen’s evolving retail strategy. The relocation is seen as a transformative moment for Yorkville, further establishing it as a luxury retail hub.
They also touch upon the broader implications of this move for Yorkville and Bloor Street’s retail dynamics. The conversation highlights the influx of luxury brands into the area, including new and expanding stores like Bulgari and Lululemon, and the role these developments play in attracting more foot traffic and elevating the shopping experience.
The historical context of Harry Rosen’s establishment and its founder’s legacy in Canadian menswear is explored in the conversation. From its origins in 1955 to the passing of its founder in 2023, Harry Rosen has been instrumental in shaping men’s fashion in Canada. The discussion concludes with reflections on the store’s past locations and the evolution of Toronto’s retail environment over the decades.
Episode Sponsor:
- SAJO - Canada's first specialized retail builder. Visit SAJO to see their holistic approach and transdisciplinary team to explore and understand your needs.
Discussed in this Episode:
- Harry Rosen to Relocate Bloor Street Flagship to New Cumberland Street Premises in Toronto
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
Craig and Josh Katz, Assistant Vice President of Leasing at RioCan Real Estate Investment Trust, discuss Katz’s extensive career in commercial real estate, starting with his entry into the industry right before the 2008 financial crisis.
Katz highlights the resilience of certain retail categories and the innovative approaches taken by RioCan to navigate these challenging times, including the development of The Well in Toronto. This mixed-use project is a transformation of urban retail, offering a blend of necessity-based and unique retail experiences, including a significant focus on fitness and food tenants.
Katz also discusses RioCan’s strategies for future developments and leasing trends, including the move towards mixed-use projects and the importance of creating engaging retail environments that cater to community needs. The conversation touches on specific projects including 11 Yorkville Avenue, where Sweat and Tonic will be a tenant. They also discuss South Edmonton Common and the introduction of Chick-fil-A to the Edmonton market, showcasing RioCan’s proactive approach to reimagining retail spaces and enhancing consumer experiences. The interview concludes with a look at the broader implications of these strategies for the retail and commercial real estate industries.
Interviewed this episode:
- Josh Katz, Assistant Vice President, Leasing at RioCan Real Estate Investment Trust
- RioCan Real Estate Investment Trust
This podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available.
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
Craig interviews Christina Morrow, Founder at Vancouver-based Wicked Rose, about Morrow’s journey of creating a groundbreaking women’s martial arts activewear brand. Morrow shares her personal motivation, driven by the lack of suitable clothing options for women in martial arts, which led her to develop a brand that combines high quality, performance-oriented apparel with size inclusivity up to 5XL. Morrow’s six-year experience in Muay Thai, and her dissatisfaction with existing offerings, inspired her to research and eventually create a line of activewear that caters specifically to women’s needs in martial arts.
Morrow discusses the unique design challenges and solutions Wicked Rose offers, like the introduction of non-see-through spats with high waistbands to ensure comfort and functionality during intense training sessions. Morrow’s approach involved meticulous product development, including gathering feedback from the martial arts community and incorporating innovative design elements to address common issues faced by women in martial arts. Her collaboration with a tattoo artist friend brings a unique aesthetic to the brand, making it stand out in a market saturated with generic designs.
The conversation concludes with Morrow’s future ambitions for Wicked Rose, including its upcoming Kickstarter campaign aimed at broadening the brand’s reach and introducing sustainable practices in activewear production. They touch upon the potential expansion into retail and the vision of establishing Wicked Rose as a globally recognized activewear brand founded on principles of empowerment, innovation, and inclusivity.
Interviewed this episode:
- Christina Morrow, Founder at Wicked Rose
- Wicked Rose
- [Kickstarter Campaign Link]
This podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available.
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
Craig Patterson and Bernard Leblanc, President and Chief Executive Officer at La Maison Simons, discuss the opening of Simons’ new store in Halifax, marking the Quebec City-based retailer’s first venture into the Atlantic provinces. Leblanc shares insights into the $20 million investment and the store’s design, which pays homage to Halifax’s maritime heritage and the Simon family’s roots, with architectural elements inspired by the Bluenose and sails referencing Simons family history. The store expansion reflects Simon’s ambition to bring its brand coast to coast, offering a unique shopping experience that blends local heritage with the retailer’s distinguished architectural style.
The conversation shifts to the rationale behind selecting Halifax for Simon’s 17th store. Leblanc highlights Halifax’s status as a dynamic and rapidly growing city with a diverse clientele, including a significant student population and visitors from neighbouring provinces. The strategic location within a major shopping centre aims to cater to the broader Atlantic region, further cementing Simon’s presence in the Canadian retail landscape.
Patterson and Leblanc finally delve into Simon’s broader retail strategy, discussing the significant portion of sales now coming from e-commerce, while also acknowledging the strong return to physical store shopping post-pandemic. Leblanc emphasizes a unified commerce approach, prioritizing seamless customer experiences across all platforms. The discussion concludes with future prospects for expansion and the potential for more Simon’s stores in major Canadian cities, underlining the company’s patient yet ambitious growth strategy and its commitment to serving diverse customer needs across the country.
Episode Sponsor:
- Salesforce - Turn today's shopping trends into tomorrow's retail success. Visit Salesforce to see the global insights from Salesforce to boost your bottom line.
Featured During this Episode:
- Bernard Leblanc, President and Chief Executive Officer at La Maison Simons
- La Maison Simons
This podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available.
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
Craig and Lee discuss the recent announcement of closures of two long-standing establishments in Yorkville, Toronto – Pusatiri’s grocery and Flo’s Diner. Pusatiri’s, known for its upscale grocery offerings, is closing due to a strategic decision by the owners, with plans for the space potentially converting into a restaurant. The closure of Flo’s Diner, a beloved local eatery, follows a landlord dispute, leaving its future uncertain. These closures signal significant shifts in the neighborhood, emphasizing the changing dynamics of retail and community spaces in Yorkville.
The podcast delves into the broader transformation of the Yorkville area, which includes not only retail changes but also significant luxury residential developments. Craig highlights the influx of super-wealthy residents through new high-end condominium projects, suggesting a continued evolution towards an even more upscale neighborhood. This shift is anticipated to further influence the types of retail and dining establishments that will thrive in Yorkville, potentially attracting more luxury brands and high-end restaurants to cater to the affluent demographic.
Finally, Craig and Lee reflect on the mixed reactions from the Yorkville community, ranging from disappointment over the closures to excitement about the neighborhood’s future. They discuss the potential for new opportunities and spaces that could emerge from these changes, emphasizing the importance of maintaining a vibrant, diverse community amidst the luxury developments. The conversation underscores the dynamic nature of urban neighborhoods and the continuous cycle of change, highlighting Yorkville as a case study in balancing growth with community needs.
Episode Sponsor:
- Salesforce - Turn today's shopping trends into tomorrow's retail success. Visit Salesforce to see the global insights from Salesforce to boost your bottom line.
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
Craig and Ali Baker, Vice President at Avison Young in Toronto, discuss the dynamic landscape of Canadian retail, focusing on the transformative effects of the pandemic and the shift towards suburban markets.
In the conversation, Baker highlights the resurgence of suburban strip plazas and the competitive nature of these markets, driven by the pandemic’s influence on consumer mobility and retail preferences. Quick service restaurants, service retail, and boutique fitness studios are identified as areas of significant activity, indicating a move towards experiential and service-based retail offerings. The discussion also touches on challenges and opportunities in urban retail, emphasizing the importance of traffic generation and a diverse tenant mix for landlords.
Looking forward, Baker shares insights on emerging trends and the continued importance of physical retail spaces. Despite the challenges posed by inflation and changing consumer habits, she remains optimistic about the retail sector’s resilience and potential for growth. Baker’s experiences and observations offer a comprehensive overview of the current state and future prospects of Canadian retail, highlighting the industry’s adaptability and the critical role of strategic leasing and market understanding.
Episode Sponsor:
- Salesforce - Turn today's shopping trends into tomorrow's retail success. Visit Salesforce to see the global insights from Salesforce to boost your bottom line.
Featured During this Episode:
- Ali Baker, Vice President at Avison Young
- Avison Young
This podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available.
Subscribe, Rate, and Review our Retail Insider Podcast!
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
Craig and Lee discuss the latest retail developments on Robson Street, a key shopping area in downtown Vancouver. They highlight significant changes, such as the transformation of the former Victoria’s Secret location into an adidas Concept store and the relocation of Roots due to Arc’teryx taking over its prime spot. This episode delves into the dynamics of retail real estate, showcasing how major brands are reshaping the street’s retail mix.
Further, they touch on additional developments, including the opening of a Lush Spa and plans for new entrants like Esprit, signaling a revival of the street’s appeal. The discussion also covers the closure of Club Monaco and its replacement by JD Sports, illustrating the evolving nature of retail spaces and consumer preferences. The conversation provides insights into how these changes contribute to Robson Street’s competitiveness with other shopping destinations.
Finally, Craig and Lee speculate on the future of Robson Street in the face of new challenges, such as the opening of Oakridge Park, a major retail development. They ponder the need for Robson Street to upgrade its public realm to maintain attractiveness and competitiveness. Through their dialogue, they underscore the importance of innovation and adaptation in the retail sector, highlighting how Robson Street’s evolution reflects broader trends in urban retail environments.
Episode Sponsor:
- SAJO - Canada's first specialized retail builder. Visit SAJO to see their holistic approach and transdisciplinary team to explore and understand your needs.
Discussed in this Episode:
- Robson Street in Vancouver in Flux as New Retailers Prepare to Open Stores [Feature]
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
Craig and Eric Sherman, Head of National Operations at First Capital REIT discuss Eric’s extensive experience in the retail real estate industry, highlighting his journey from a summer student to the head of national operations at First Capital REIT. Eric reflects on his start in the industry, emphasizing the lack of awareness about retail real estate opportunities during his university days. He recounts his career progression, mentioning key projects and roles leading to his current position.
The conversation shifts to the transformation of Yorkville Village and the strategic decisions behind acquiring properties in high-density, high-income neighbourhoods. Eric elaborates on First Capital REIT’s approach to curating retail mixes in different neighbourhoods, with examples from Yorkville to Liberty Village. He talks about the importance of integrating luxury with personal service and experiences, discussing the impact of global trends on local retail strategies.
Finally, Eric shares insights into First Capital REIT’s broader strategy, focusing on grocery-anchored neighborhood shopping centers and the importance of community integration. He emphasizes the role of operations and property management in enhancing retail environments. Discussing recent projects like One Bloor Street East, Eric highlights the challenges and successes in revitalizing retail spaces, showcasing the company’s adaptive strategies in response to changing retail landscapes and consumer expectations.
Interviewed this episode:
- Eric Sherman, Head of National Operations at First Capital REIT
- First Capital REIT
This podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available.
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Craig and Lee discuss CF Sherway Gardens, a Toronto shopping centre that boasts high sales per square foot productivity as new retailers open. The mall is anchored by Hudson’s Bay, Saks Fifth Avenue, and Harry Rosen, and will be welcoming new retailers such as Arcteryx, Ray Ban, and Alo Yoga. The future of Saks Fifth Avenue at the mall is uncertain, with the store having significantly downsized its offerings. Additionally, the mall lacks a direct subway connection and faces competition from Square One in Mississauga, which boasts a luxury offering.
Despite these challenges, CF Sherway Gardens is undergoing significant redevelopment. Plans are in place to add residential towers and other uses to the site, reflecting a broader trend of shopping center intensification in Toronto. The future of CF Sherway Gardens remains to be seen, but it is currently a successful mall with ambitious plans for the future.
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Discussed in this Episode:
- Toronto’s CF Sherway Gardens Hits Sales Milestone with Exciting Retail Growth and Future Plans [Interview]
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Craig and Lee discuss the recent opening of a Loblaws City Market in downtown Vancouver’s historic The Post building, an important addition to the city’s grocery shopping availability. The store occupies a substantial 45,000 square feet on the second floor of the renovated Canada Post building, introducing a vast retail and grocery space to the area. They highlight the store’s layout, including a wide array of departments such as bakery, dairy, deli, and seafood, and its strategic location near prominent city landmarks and office buildings.
They delve into the challenges and opportunities presented by the store’s location. Despite its impressive size and variety, the Loblaws City Market faces competition from numerous nearby grocery stores serving the densely populated downtown area. Craig and Lee discuss whether the store’s location—lacking immediate residential towers—might impact its foot traffic, contrasting it with other areas of downtown Vancouver that boast higher residential densities. They speculate on the store’s potential role as a destination for specific products and its appeal to office workers in the vicinity.
Further, they discuss the broader implications of the store’s opening for downtown Vancouver’s retail landscape and urban living. They touch on the convenience of living in a downtown area with high grocery store penetration and how the new Loblaws City Market fits into this ecosystem. The conversation covers payment experiences, with a particular focus on the store’s acceptance of payment methods and how this reflects on Loblaws’ customer service. Overall, Craig and Lee provide insights into how the new store contributes to downtown Vancouver’s convenience, retail diversity, and the ongoing evolution of urban grocery shopping.
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Craig and Lee discuss Oakridge Park's transformation into a luxury retail hub, as revealed in their latest podcast. The announcement includes a mix of luxury and upper contemporary brands, such as Christian Louboutin, Miu Miu, Alexander Wang, Maison Margiela, and Versace, marking a significant upscale shift for the shopping center. With about 20% of its retail space dedicated to luxury brands, Oakridge is set to become an exclusive mall attracting wealthy clientele. Craig shares insights from Crystal Burns of Quad Real, emphasizing the strategic positioning of Oakridge Park in Vancouver's retail scene.
The podcast delves into the unusual strategy of announcing retailers in batches, a rare occurrence in Canada according to Craig's experience. He compares Oakridge's approach to Royal Mount in Montreal, noting the significance of such announcements in today's retail market. The discussion extends to the introduction of new-to-market brands and the implications for Vancouver's luxury retail landscape, highlighting the city's capacity to support this influx of high-end retailers.
Craig and Lee further explore the presence of existing brands in downtown Vancouver and their expansion to Oakridge, including Louis Vuitton, Prada, and others. They ponder the future of luxury retail in Vancouver, considering the potential for market share shifts between downtown and Oakridge. With excitement, Craig anticipates future announcements and the development's impact, drawing parallels with Royal Mount in Montreal. The conversation concludes with optimism for Oakridge Park's contribution to Vancouver's status as a luxury retail destination, eagerly awaiting the project's completion and the arrival of new retailers.
Discussed this episode:
- Oakridge Park in Vancouver Announces First Confirmed Luxury Retail Tenants Ahead of 2025 Grand Opening [Feature]
This podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available.
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Craig, Leo, and David delve into the realm of small and medium-sized businesses in Canada. Leo highlights Interac's focus on authentic support, emphasizing the importance of the small business community in Canada's economic landscape. The discussion unfolds around Interac's initiatives, including the Dollar One Hub, offering tools for goal setting, tax planning, and invoicing, along with a mindfulness and money module to alleviate the stress entrepreneurs often face.
David Nagy shares his admiration for Interac's work, acknowledging its broader impact beyond traditional debit transactions. The conversation takes a reflective turn as David emphasizes the challenges entrepreneurs encounter, both personally and professionally. The speakers delve into the mindset of small business owners, the interconnectedness of business and personal life, and the need for simplified tools. Interac's commitment to making the entrepreneurial journey smoother extends beyond payments, with Leo hinting at upcoming ventures in the verification space, supporting diverse communities, and building networks to bridge gaps for entrepreneurs across Canada. The trio concludes with a celebration of the unique spirit of Canadian entrepreneurship and the vital role small businesses play in the nation's economic fabric.
Interviewed this episode:
- Leo Bailey, Client Partnership, SMB Director at Interac Corp.
- Interac Corp
- David Nagy, Founder at eCommerce Canada
- eCommerce Canada
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Craig Patterson and Martin Moriarty, Senior Vice President at Marcus & Millichap, discuss the dynamic nature of Vancouver’s retail market and growth. Moriarty sheds light on the transformation of key areas like the luxury zone along Alberni Street, the vibrancy of Robson Street, and the promising developments around Granville Street. He notes the arrival of high-profile brands like Balenciaga, signalling a robust and diverse retail environment.
In their conversation, they touch upon the significant transformations in areas like Oakridge Park and West 4th Avenue in Kitsilano. Moriarty speaks about the comprehensive redevelopment of Oakridge Centre into a mixed-use space, highlighting the expected influx of luxury retailers and the positive impact on the city’s retail landscape. The discussion also covers the evolution of West 4th into a hub for direct-to-consumer and outdoor brands, reflecting the street’s unique identity and its appeal to a millennial demographic.
Patterson and Moriarty then discuss the challenges and successes in revitalizing areas like Gastown, noting the recent upturn in retail activity and the potential pedestrianization of Water Street. Martin expresses optimism about the future of Vancouver’s retail sectors, underlining the city’s growing appeal on a global scale and its ability to attract diverse international retailers. The conversation concludes with a positive outlook on Vancouver’s continued growth and its evolving role in the global retail marketplace.
Interviewed this episode:
- Martin Moriarty, Senior Vice President at Marcus & Millichap
- Marcus & Millichap
This podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available.
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Craig and Lisa (Phillips) Hutcheson, Managing Partner at J.C. Williams Group, discuss insights gathered in the Ebeltoft Group's newly released Retail Innovations 19 book. They highlight the role of sustainability in modern retail, both as an environmental concern and as a foundational element in business models. From Canadian initiatives like Good Foot Delivery, promoting employment for neuro-diverse communities, to France's Fresh focusing on local, organic produce, they illustrate how sustainability is being integrated in diverse retail formats globally.
The conversation then shifts to enhanced consumer experiences, demonstrating the resurgence of physical stores but with a twist. They discuss examples like Suso Skate Co's roller rink pop-ups in shopping centres and Shanghai's Ultraviolet restaurant, which offers a multi-sensory dining experience. These examples underscore the retail sector's innovative approaches to creating memorable, immersive customer experiences. Hutcheson also touches upon the importance of combining online and offline aspects to enhance customer engagement and convenience. Patterson and Hutcheson then delve into the theme of operational efficiency in retail.
They discuss examples like Sweet Green's automated salad preparation in Chicago and Just Cuts' streamlined haircutting services in Australia, showing how technological integration is optimizing retail operations. These examples highlight the industry's response to modern challenges, including labor shortages and the demand for quick, efficient service. The discussion concludes with a forward-looking perspective on how these innovations might shape the next 50 years of retail.
Interviewed this episode:
- Lisa (Phillips) Hutcheson, Managing Partner at J.C. Williams Group
- J.C. Williams Group
This podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available.
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
Retail Insider’s Craig Patterson and Ani Nersessian, Founder at VM ID Inc., discuss the role of visual merchandising in the retail sector. Nersessian emphasizes the importance of visual merchandising in creating inviting retail environments and enhancing customer engagement. She highlights the challenges small businesses face in visual merchandising, noting that it often gets neglected due to various operational demands. She advocates for the strategic use of visual elements to optimize retail presentation and elevate customer experiences.
Nersessian points out how larger companies set trends, and she discusses the importance of adapting these trends to fit the needs of smaller businesses. She shares her approach to consulting and package design, offering tailored visual merchandising solutions. Nersessian also touches on the psychological aspects of merchandising, such as customer navigation, product grouping, and creating an inviting space layout, which all contribute to the overall shopping experience and potentially increase sales.
Nersessian then goes on to talk about the practical aspects of visual merchandising, including the use of planograms, software tools, and the importance of experience over formal education in this field. She addresses the challenges of meeting tight client deadlines, especially during peak retail seasons, and the importance of adaptability in visual merchandising. The conversation concludes with a discussion on measuring the success of visual merchandising efforts, focusing on metrics like unit per transaction, average sales, and customer conversion rates. Ani emphasizes that visual merchandising is not just about aesthetics but is a critical component of the retail engine, driving sales and enhancing brand value.
Interviewed this episode:
- Ani Nersessian, Founder at VM ID Inc.
- VM ID Inc.
This podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available.
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Craig and Lee delve into the most read articles of 2023, providing insights into the retail industry’s notable stories and trends. They begin by discussing Hudson’s Bay Company’s relaunch of Zellers, a major retail development that generated buzz and curiosity. The hosts evaluate the initial success of the relaunch and potential challenges in the future, such as low foot traffic and the popularity of Zellers’ food trucks.
The conversation shifts to Nordstrom’s surprising exit from Canada in early 2023, leaving a void in the Canadian retail landscape. Craig and Lee explore the impact on Canadian workers, vendors, and shoppers while reflecting on Nordstrom’s brief yet impactful presence. They also touch on the luxury wing expansion at the Yorkdale Shopping Centre, which is the most productive shopping center in Canada, and highlight other exciting retail developments to watch for in 2024, including Royalmount in Montreal and Oakridge Centre’s transformation into Oakridge Park.
The hosts wrap up the episode by discussing Unity Brands’ strategic acquisitions, Furla’s sudden departure from Canada, and the ever-evolving retail landscape.
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
Craig and Casdin Parr, Vice President of Retail Advisory Services at JLL Toronto, discuss Casdin's insights on the state of Canadian retail. The duo delves into the evolving trends and positive momentum the industry is witnessing, emphasizing the collaborative efforts between retailers and landlords. Casdin Parr sheds light on the exciting trajectory over the past 18 to 24 months, noting the shrinking inventory in high streets and shopping centers, showcasing the growth of top-quality brands. Looking ahead to 2024, expectations are set for a wave of exciting store openings, reflecting the collaborative spirit and the flourishing Canadian retail landscape.
The interview unfolds with a focus on international brands entering the Canadian market, with Craig inquiring about the factors driving this trend. Casdin Parr attributes it to the stability of the Canadian consumer and the concentrated performance of key markets like Toronto, Vancouver, and Montreal. He anticipates a continuation of this trend, highlighting ongoing partnerships with brands entering the Canadian marketplace in 2023 and promising prospects for 2024 and 2025. The conversation pivots to the preference of retailers for high streets versus shopping centers, with insights into how brands aim to showcase their best brand experience regardless of the location, fostering an opportunity-driven approach in the retail landscape.
As the interview progresses, the focus shifts to specific markets like Bloor Yorkville, where Casdin Parr shares the remarkable transformation of the node over the past 18 to 24 months. The excitement surrounding new entrants and upcoming openings reflects the resilience and appeal of this dynamic retail hub. The dialogue extends to Toronto's luxury market, discussing the potential for a third luxury node and the impact of major projects like Royal Mountain Montreal and Oak Ridge Park in Vancouver. The interview concludes with a glimpse into the thriving luxury retail scene in Alberta, emphasizing the unexpected success of luxury stores in West Edmonton Mall and the shifting definition of luxury in the modern retail landscape.
Interviewed this episode:
- Casdin Parr, Vice President Retail Advisory Services, JLL
- JLL Canada
This podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available.
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
Craig and Scott Mulligan, Managing Partner and Broker of Record at CDN Global, discuss an overview of CDN Global's recent expansion into the Toronto market through a successful merger with Ellington Partners Corporate Real Estate Advisors. The discussion unveils the unique position of CDN Global as a boutique brokerage, emphasizing its ownership structure and empathetic approach to client services.
The conversation delves into the challenges of the industrial space, shedding light on the increasing demand driven by the surge in e-commerce. Scott analyzes the tight industrial market conditions, with a mere 1 percent vacancy rate, and speculates on potential corrections in rental rates. The dialogue explores CDN Global's plans to actively grow its existing industrial business while expressing a keen interest in acquiring a team to lead the CDN Global retail group, recognizing the interconnectedness of retail and industrial sectors.
Scott also shares insights into recent notable deals, highlighting CDN Global's involvement in the sale of a building and land in Sheridan Park, emphasizing their active role in the life sciences sector. The conversation concludes with Scott expressing excitement about the merger and CDN Global's national representation, reinforcing their commitment to providing premium service to clients across Canada.
Interviewed this episode:
- Scott Mulligan, Broker of Record and Managing Partner, CDNGLOBAL Toronto, Brokerage
- CDNGLOBAL Toronto
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Craig and Tony Flanz, the founder and CEO of Montreal-based brokerage Think Retail, shed light on the ever-evolving Canadian retail landscape. The interview spans topics from the success story of Think Retail to Tony's valuable insights on international brands making their mark in Canada. With a keen focus on experiential shopping, Tony emphasizes the significance of providing unique in-store experiences to attract and retain consumers in the competitive retail market.
The discussion unfolds into an exploration of Tony's impressive journey in the industry, from his roots in leasing a small convenience center to founding Think Retail in 2005. The conversation navigates through Tony's experiences working with national landlords, such as Moorgaard and Presud, offering a comprehensive understanding of both sides of the retail table. As the interview progresses, Tony shares intriguing details about Think Retail's current projects, including the Royal Mail project in Montreal and The Well in Toronto, bringing a mix of global brands and unique concepts to the Canadian market.
The interview concludes with a glimpse into the exciting future of Canadian retail, with Tony revealing upcoming brand expansions. From the introduction of innovative concepts like Kailomar 24 to the entry of well-established European brands, Tony provides valuable insights into the trends shaping the retail landscape in the next few years. Overall, the conversation paints a vivid picture of the thriving and dynamic world of Canadian retail through the lens of Tony Flanz and Think Retail.
Interviewed this episode:
- Tony Flanz, President at Think Retail
- Think Retail
This podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available.
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
Craig and Mark Ainley, a contemporary Feng Shui consultant and the founder of Sense of Space based in Vancouver. Ainley sheds light on the intricate interplay between design, colour, and functionality in retail spaces. He emphasizes the need to move beyond conventional perceptions of Feng Shui, showcasing its relevance in optimizing the layout and ambiance of homes, businesses, and, notably, retail establishments.
Mark Ainley
Ainley discusses his expertise in aligning the design of spaces with their primary functions, offering a blend of aesthetics and functionality. He dispels common misconceptions about Feng Shui, illustrating its application in creating spaces that resonate with individuals, whether they live, work, or shop there. The discussion delves into the impact of subtle design elements on customer behaviour, from the positioning of tables to the psychology of colour and the importance of maintaining an inviting exterior.
The conversation extends to the nuances of retail, exploring how small details like cleanliness, lighting, and signage play a pivotal role in attracting customers. Ainley draws from his experiences, including a fascinating observation of a store with a table angle affecting foot traffic. As the dialogue unfolds, the focus shifts to the significance of visual merchandising, the changing dynamics of window displays, and the role of technology in enhancing or detracting from the overall retail experience. Ainley concludes by urging businesses to prioritize the physiological welcome and call to action within their spaces, fostering an authentic and enjoyable shopping experience that goes beyond the convenience of online alternatives.
Interviewed this episode:
- Mark Ainley, Flow Optimization Specialist, Contemporary Feng Shui Facilitator and Instructor, WELL AP
- Sense of Space
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Craig and Suzanne Sears, the CEO and founder of Luxury Careers Canada discuss the challenges faced by new Canadians in securing employment, emphasizing the vast pool of highly educated, underemployed individuals in the Canadian workforce. She stresses the importance of retailers adapting to the reality that 35% of the workforce comprises new Canadians, urging a shift in mindset towards embracing diversity and providing equal opportunities.
The conversation delves into discriminatory hiring practices, with Suzanne addressing the prevalent demand for "Canadian experience" and the need for a cultural shift in employers' expectations. She anticipates potential legal changes to discourage such discriminatory practices. Moving on, the discussion turns to recent developments in the hospitality industry, specifically the ban on unpaid labour for work trials. Suzanne applauds this change, emphasizing its positive impact on making the workplace more humane and fair, particularly for new Canadians unfamiliar with stringent labor standards.
The interview concludes with a glimpse into the holiday hiring landscape and economic predictions. Suzanne projects a growth of approximately 2% in the retail industry over the next six months, challenging earlier predictions of a flat or declining market. Despite cautious optimism, she anticipates retailers adapting to the changing economic climate, emphasizing the resilience and strength of the retail sector in Canada.
Interviewed this episode:
- Suzanne Sears, President of Best Retail Careers International Inc.
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Craig and Suzanne Sears, CEO and founder of Luxury Careers Canada, discuss Ontario’s salary disclosure legislation. Suzanne provides valuable insights into the origins of this legislation, its initial cancellation by the Ford government, and its recent revival. The conversation delves into the legislation’s primary intent – addressing the gender pay gap and fostering diversity, equity, and inclusion within the retail sector.
The discussion further explores the potential repercussions for retailers, who may now be compelled to disclose salary ranges in job postings. Suzanne highlights the concerns within the industry, including the possibility of companies exploiting broad pay bands to avoid transparency. Craig raises the question of whether this move towards salary disclosure will indeed lead to increased costs for retailers and a necessary adjustment in employee compensation.
Shifting gears, the conversation touches on a fascinating trend in the employment landscape – the return of baby boomers to part-time retail positions. Suzanne sheds light on how this demographic, driven by the need for supplemental income amid rising costs of living, is becoming an untapped talent pool for retailers. The duo discusses the advantages and challenges associated with hiring older individuals, emphasizing the potential benefits for both employers and experienced part-time workers.
Interviewed this episode:
- Suzanne Sears, President of Best Retail Careers International Inc.
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Craig and Lee delve into a detailed comparison of the retail landscapes in Vancouver and San Francisco. The discussion starts with the alarming number of store closures in San Francisco, where Market Street and Union Square. Vancouver seems to be more resilient in this regard, especially in popular areas like Robson Street and Granville Street. The conversation takes a somber turn as they address the issue of poverty and homelessness which is more concentrated in Vancouver, notably in the Downtown East Side, leading to challenges for retailers in the area.
The dialogue transitions to the topic of retail crime, with both cities grappling with theft and shoplifting problems. San Francisco’s retail crime appears to be more brazen, while Vancouver is not immune to these issues. The situation has led to a coalition in British Columbia to address these challenges, impacting retailers of all sizes. Despite these hurdles, high-end retailers in San Francisco’s Union Square area are reported to be thriving, highlighting the persistence of luxury brands given the wealth in the city. Both cities offer a unique shopping experience, with San Francisco featuring a wide range of luxury boutiques and Vancouver ranking as the second-best city for luxury shopping in Canada, with continued growth potential.
The discussion concludes with a visit to Gastown and the Woodward’s atrium, highlighting the architectural and historical significance of the area. While they appreciate the unique elements, the hosts acknowledge the challenges posed by addiction and homelessness. Despite these difficulties, they hope for positive change in the future and emphasize the importance of discussing and addressing these issues in the retail context.
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Craig and Lee delve into the intricate dynamics of downtown retail, honing in on the specific case of Edmonton in this episode of The Weekly by Retail Insider. Craig, having traversed the diverse retail landscapes from Vancouver to San Francisco, shares insights on the stark contrast between the vibrancy of suburban shopping centers and the decline of downtown cores. The conversation unfolds with a critical examination of factors such as the historical shift from downtown to suburbs post-World War II, the impact of major retailers like Walmart and Amazon, and the surprising downturn of once-thriving downtowns like Edmonton.
The duo scrutinizes Edmonton's downtown, noting the challenges of parking, increasing costs, and a lack of vibrancy. Craig's firsthand experience paints a vivid picture of the transformation from a bustling retail hub in the '80s and '90s to a quieter, less inviting space today. The podcast explores the broader trend in Canadian cities, drawing parallels between Edmonton and other urban centers like Winnipeg, Ottawa, and even smaller cities like Regina and Saskatoon, which have managed to maintain downtown retail vibrancy. The episode concludes with a reflection on potential solutions, from urban planning initiatives to the role of pedestrians in downtown spaces, leaving listeners pondering the future of retail landscapes in Canadian cities.
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Craig and Lee discuss Craig’s recent talk at the Canadian Jewellers Association Summit in Vancouver. They delve into emerging trends in the Canadian jewellery industry, including the growing presence of luxury brands and the shift towards direct-to-consumer retail.
They also consider the impact of a potential recession on consumer sentiment, particularly among the wealthy. The discussion emphasizes the significance of creating a captivating in-store environment for jewellery retailers, as high-end jewellery purchases often involve a curated and immersive experience. Furthermore, they touch upon the changing dynamics of Chinese tour groups and how their absence, due to geopolitical reasons, affects the retail landscape in Canada.
Despite the challenges, they highlight the positive impact of other visitors who come to Canada for various reasons, boosting the retail industry, especially in cities like Vancouver and Toronto. Overall, the conversation provides insights into the evolving Canadian jewellery retail landscape and the factors shaping its future.
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Craig has a discussion with Eric Champagne, CIO of La Vie en Rose, and Benoit Simard, President of GoCo. They discuss the key challenges facing the retail industry, with a strong focus on La Vie en Rose's digital transformation with the support of GoCo by TELUS. Champagne highlights three critical challenges: the need for robust cybersecurity, the rapid evolution of technology, and the competitive workforce landscape. He emphasizes the importance of staying focused on maximizing the value of existing technology before adopting new solutions, dispelling the myth that IT is expensive, and encouraging IT leaders to get involved in the business.
Champagne further details La Vie en Rose's technological investments, including transitioning from on-premises systems to a fully SaaS cloud-based environment. The company has not only updated its ERP and point of sale systems but has also empowered the business units with more control over their technology. Champagne credits GoCo for its role in ensuring connectivity, offering redundancy, and simplifying contract negotiations.
Benoit Simard, President of GoCo, provides insights into the company's role in the retail industry, offering managed network services, security, and unified communication. He discusses the technological challenges retailers face, such as supporting IoT applications, video analytics, and addressing cybersecurity risks. Simard emphasizes GoCo's unique position as a multi-carrier service provider and its ability to ensure faster, reliable connectivity, strong LAN/Wi-Fi infrastructure, and enhanced security measures. CEOs seeking digital transformation are advised to prioritize understanding their business's specific needs, embrace modern technology's value, and actively engage in their business operations to foster collaboration and success between IT and the business units.
Interviewed this episode:
- Benoit Simard, President at GoCo, Vice-Président TELUS
- Eric Champagne, CIO, La Vie en Rose
- GoCo by TELUS
- La Vie en Rose
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Craig and the Passen leadership discuss their innovative digital measurement platform that is poised to revolutionize the fashion industry. Passen's digital solution is designed to help consumers find clothing that fits both online and in-store, addressing a long-standing challenge in the retail world. Their commitment to improving shopper satisfaction, boosting online sales, and reducing the environmental impact of fashion consumption sets Passen apart as a trailblazer in this field.
The platform has undergone a remarkable transformation, evolving from the initial concept of a virtual change room in malls to a more accessible and convenient handheld mobile device. This shift allows users to scan their bodies from the comfort of their homes, providing accurate measurements that can be directly compared to specific garments. The company's three-phase approach includes capturing measurements, comparing them to the chosen clothing items, and offering a seamless and user-friendly customer experience. With plans to integrate their technology into Shopify and collaborate with iconic retailers, Passen aims to decrease the number of returns and ultimately contribute to reducing waste and carbon footprints in the industry.
As a Canadian company, Passen takes pride in its Canadian heritage and its ability to collaborate with well-known retailers, like Harry Rosen. The calibration process with retailers is in full swing, and Passen plans to implement its technology on various Shopify sites in the near future. Their vision extends beyond simple growth; they aim to transform the fashion industry, reduce the stress and waste associated with clothing returns, and offer a personalized shopping experience that caters to individual preferences. With an experienced team and unwavering commitment, Passen is ready to make its mark and redefine the way consumers shop for clothing
Interviewed this episode:
- Carmin Garofalo, Chief Executive Officer of Passen Inc.
- John Campbell, Managing Director at Passen Inc.
- Tracy Lewis, Vice President of People Culture and Business at Passen
- Passen
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Craig and Johanne Marcotte, Executive Vice President, Portfolio Management, Retail at JLL Canada, discuss property management trends, emphasizing the importance of a global network, sustainability, and adapting to changing tenant expectations and technology. They delve into JLL’s approach to navigating these trends, offering insights for property owners and investors.
Property management has evolved from merely overseeing spaces to curating experiences, with a focus on health and well-being. Johanne highlights the challenges posed by regulatory variations in sustainability efforts. She emphasizes the need for a nuanced approach, prioritizing people, technology, and sustainability to excel in property management.
JLL’s extensive expertise and global network enable them to deliver exceptional results for their clients, promoting trust, transparency, and execution.
Interviewed this episode:* Johanne Marcotte, Executive Vice President, Portfolio Management, Retail at JLL Canada * JLL Canada
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Craig and Lee embark on a discussion centered around the contrasting retail landscapes of San Francisco's Union Square and Toronto's Yorkville. Their recent trip to San Francisco prompted them to explore the Union Square area, known for its diverse retail offerings, particularly in the luxury segment. They highlight the architectural grandeur of Union Square, wide sidewalks, and a concentration of high-end brands like Saks Fifth Avenue and Neiman Marcus. The discussion delves into the presence of wealthy patrons in San Francisco, driven by the city's tech industry, contributing to the thriving luxury retail scene.
In contrast, the hosts shed light on the village-like ambiance of Yorkville, emphasizing the historical charm of the area with smaller buildings, cafes, and a tight-knit community. Craig observes that Yorkville, with its resident population and diverse income levels, boasts a vibrant and safe environment for both shopping and socializing. They also touch on the challenges faced by San Francisco, including vagrancy and crime in certain areas, like the nearby Tenderloin neighborhood, which contrast with the relative safety of Toronto's upscale shopping districts.
Ultimately, the hosts recognize that both San Francisco and Canadian cities like Toronto have unique retail landscapes, with San Francisco's Union Square catering to luxury consumers and Toronto's Yorkville offering a distinctive village atmosphere. They express optimism for San Francisco's retail future, foreseeing the city overcoming its hurdles, while appreciating Canada's vibrant downtown cores and their sustained retail vibrancy.
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Craig and Kyle Tomlin, Director of Events in Canada for ICSC, discuss the highly anticipated ICSC@CANADA 2023 Conference, set to take place from October 2nd to 4th at the Metro Toronto Convention Centre North Hall in downtown Toronto. This event serves as a pivotal moment for the Canadian retail and commercial leasing industry, attracting attendees from both Canada and the United States.
One of the standout features of the conference is its vibrant show floor, which has evolved over the years. In addition to traditional elements like the food hall, the event now boasts a show floor theater where essential industry sessions will be held. Attendees can also enjoy the ICSC refreshment lounge, generously sponsored by Starbucks, for networking and grabbing a coffee.
The conference agenda places a strong emphasis on technology’s role in retail, with sessions covering augmented reality, artificial intelligence, and more. While deal-making is a significant aspect of ICSC Canada, the event also offers invaluable educational content, making it a must-attend for industry professionals looking to stay informed and network with key players.
Interviewed this episode:
- Kyle Tomlin, Director of Events - ICSC Canada
- ICSC Canada
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Craig and Lee dive into the dynamic changes taking place on Bloor Street West in downtown Toronto. The episode explores the city’s evolving luxury run, focusing on the influx of luxury brands, extensive renovations, and exciting store openings that are reshaping the retail landscape.
Craig highlights the grand arrival of Ferragamo, a renowned Italian luxury brand, on Bloor Street. He shares insights from his interview with Ferragamo’s CEO, shedding light on the brand’s strategic choice to establish a presence on one of the world’s most prestigious luxury retail streets. Alongside Ferragamo, children’s retailer Bonpoint has also set up shop, adding to the diverse mix of offerings on Bloor Street.
The hosts delve into the developments at iconic addresses like 110 Bloor Street West, 100 Bloor Street, and even discuss the closures and future plans for the area. Craig underscores the flurry of construction activity and the promising outlook for Bloor Street’s retail scene, debunking earlier concerns of vacancies and emphasizing the street’s resurgence as a retail powerhouse. With new luxury boutiques, renovations, and intriguing arrivals on the horizon, Bloor Street continues to be a captivating retail destination in Toronto.
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Craig and Chau Lui, Co-Owner of Paris Jewellers, discuss the remarkable journey of the Edmonton-based jewelry brand that originated from humble beginnings to a thriving jewelry brand with 23 locations across Canada. Chau recounts how her mother’s perseverance as an immigrant led to the establishment of the first store, even in the face of language barriers. The family’s dedication and the warm embrace of the St. Albert community propelled the brand’s growth, marked by a unique combination of passion and clear responsibilities.
The conversation delves into the intricacies of the jewelry business, highlighting the company’s dual focus on in-store and online experiences. Chau emphasizes the distinct preferences of customers across various locations, where factors like cultural nuances and trends play a significant role. This adaptability extends to Paris Jewelers’ innovative approach to product development, where Chau describes a data-driven process that responds to customer demands while celebrating personal moments through intricately designed jewelry pieces.
Looking ahead, the dialogue touches on the challenges posed by the pandemic and the company’s resilient response. Chau discusses the insights gained during lockdowns and the transformative power of perspective that prompted the company to reevaluate its strategies and streamline its operations. With a focus on maintaining the bond of trust with customers and further expansion, the video podcast provides an insightful glimpse into the dynamic world of Paris Jewelers and its continued commitment to crafting meaningful jewelry experiences.
Interviewed this episode:* Chau Lui, Co-Owner of Paris Jewellers * Paris Jewellers
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Craig and Lee discuss the fierce rivalry unfolding between Toronto’s Bloor-Yorkville and Yorkdale Shopping Centre in the realm of luxury retail. Delving into the nuances of this competition, they highlight the contrasting strategies and advantages each entitiy brings to the table. While Yorkdale’s dominance owes much to the streamlined approach offered by its single landlord, Oxford Properties, and its climate-controlled environment that appeals to shoppers during harsh Canadian winters, Bloor-Yorkville’s allure rests on its unique offerings and potential for a personalized shopping experience. Craig and Lee also draw parallels to similar trends in the United States, where luxury shopping has transitioned from vibrant downtowns to suburban malls due to shifts in consumer preferences and city landscapes.
Moving beyond Toronto’s borders, the hosts elaborate on luxury retail expansion in cities such as Vancouver and Montreal. They spotlight upcoming developments like the Oakridge Park in Vancouver and Royalmount in Montreal, both poised to reshape luxury shopping landscapes in their respective regions. The conversation shifts to the challenges posed by fragmented property ownership in Bloor-Yorkville, contrasting with the more cohesive approach of shopping centres like Yorkdale. As Lee aptly points out, navigating through individual building owners and their unique personalities can complicate retailer placement and leasing negotiations, underscoring the distinct advantages of mall environments for luxury retail expansion.
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Craig and Lee discuss the intriguing juxtaposition between traditional department stores and the contemporary trend of brand-specific "World Of" concessions within the realm of retail. Delving into the heart of this topic, they examine the implications for consumer experience and shopping convenience. While department stores historically aimed to provide a comprehensive assortment of brands and products under one roof, the emergence of brand-specific concessions challenges this notion by condensing a brand's entire spectrum into a single space. The hosts explore the pros and cons of both approaches, reflecting on how these strategies cater to different shopping behaviors and brand preferences.
The conversation turns to the nuanced nuances of consumer preferences and their influence on the shopping landscape. Lee shares his personal perspective on the advantages of department stores for discovering diverse brands and comparing various offerings. He highlights the importance of a consolidated space to accommodate varying body types and preferences, allowing customers to efficiently explore different fits and styles. On the other hand, they ponder the appeal of "World Of" concessions, which aim to provide a one-stop-shop experience for loyal brand enthusiasts. While this model appeals to shoppers who know exactly what they want, it raises questions about the potential dilution of the distinct department store shopping experience.
As the discussion unfolds, Craig and Lee contemplate the evolving role of department stores in a rapidly changing retail landscape. They consider how the concept of department stores has transformed over time and how they compete with the allure of specialized brand spaces. The hosts dissect the strategic decisions of brands and retailers in adopting these contrasting models, questioning whether the "World Of" concessions might eventually transition into standalone stores. Ultimately, the conversation underscores the evolving nature of consumer preferences, shopping behaviors, and retail strategies, painting a vivid picture of the intricate balance between tradition and innovation in the retail industry.
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Entrepreneur Marco Revah has plans to revive the once-iconic Consumers Distributing brand. Closed for over a quarter-century, Consumers Distributing was known for its pioneering retail model. Revah, a seasoned retail veteran, aims to breathe new life into the brand with an updated concept, Consumers Distributing 2.0, designed to cater to modern consumers and their changing shopping preferences.
Founded in 1957, the original Consumers Distributing quickly became a staple in Canadian shopping culture. The retailer’s unique approach allowed customers to browse products in-store or order from catalogs, with goods not already in-store being delivered to their doorstep. This innovative concept was revolutionary for its time, offering a wide array of products including electronics, furniture, appliances, and toys. However, the original brand faced challenges due to its limited product availability over time, which Revah says that he aims to tackle with his ambitious project.
Revah, a seasoned entrepreneur with a rich history in the retail industry in Canada and the US, has acquired the rights to the Consumers Distributing name. With a fresh approach, Consumers Distributing 2.0 will reimagine the retail experience by collaborating closely with third-party distributors to ensure products are readily available and directly shipped to customers. This move is a strategic response to the current dominance of e-commerce giants like Amazon and Alibaba.
The heart of Consumers Distributing 2.0 lies in its blend of the digital and physical. Revah envisions large “big box” showrooms of up to 300,000 square feet that provide customers the opportunity to interact with products before making a purchase. These showrooms, housed in former retail spaces such as Nordstrom stores in Canada, will serve as touch-points for customers seeking a tactile shopping experience. Additionally, the brand will offer an online platform where distributors can showcase their products, creating a comprehensive shopping ecosystem.
For physical stores, Revah says he’s interested in speaking to landlords Cadillac Fairview and Oxford Properties about occupying former Nordstrom spaces. He’s also interested in former JC Penney and Macy’s locations in the US for Consumers Distributing.
Revah’s innovative approach extends to the membership model he plans to introduce. For a one-time fee of $89, members will gain access to a range of benefits, including a 5% discount on purchases and complimentary refreshments while shopping. In a departure from traditional warehouse clubs, Consumers Distributing 2.0 will welcome all customers without membership checks at the entrance, ensuring inclusivity.
While Consumers Distributing 2.0 is gearing up for its revival, Revah’s expansion strategy targets major Canadian cities like Montreal, Toronto, Calgary, Edmonton, and Vancouver. The aim is to establish these cities as launchpads for Consumers Distributing showrooms, leveraging existing retail spaces for optimal impact. As the venture gains momentum, Revah remains open to considering purpose-built buildings for future expansion.
Interviewed this episode:* Marco Revah, National Real Estate Director * Consumers Distributing
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Craig and Lee discuss the groundbreaking transformation underway at Toronto’s Yorkdale shopping center, a conversation centered on the future of luxury retail within this retail hub. The focal point of their conversation is the extensive luxury retail expansion that’s poised to redefine the mall’s allure. Craig provides listeners with intricate insights into how approximately 100,000 square feet of prime retail space will be thoroughly revamped to accommodate a meticulously curated collection of luxury brand flagships. While exact tenant names remain shrouded in secrecy due to ongoing negotiations and non-disclosure agreements, the venture is anticipated to usher in a dozen or so high-end stores, with one potentially standout store boasting an impressive 15,000 square feet.
Drawing on insights gleaned from an enlightening interview with William Correia, the visionary mall Director, Craig and Lee underscore the monumental scale of the ambitious undertaking. They reveal the staggering investment channeled into the meticulous renovation of the expansive central corridor. The conversation also delves into Yorkdale’s strategic pursuit of exclusivity as Craig traces the gradual migration of luxury boutiques down the centre’s corridor over the years. As the discussion progresses, the duo thoughtfully assesses the possibility of an oversaturation of luxury brands within the mall landscape, pondering whether Yorkdale might emerge as one of the globe’s preeminent luxury shopping destinations, enticing affluent consumers and fashion aficionados from far and wide.
Interviewed this episode:* Yorkdale Launches Unprecedented 100,000 Square Foot Luxury Retail Expansion in Toronto [Feature/Photos]
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Craig and David Nagy, Founder at eCommerce Canada, discuss the Canadian Digital Adoption Program (CDAP), a $4 billion government-funded initiative to promote digital innovation and transformation for small businesses in Canada. They delve into the application process, grant amounts, interest-free loans, and youth employment subsidies, highlighting the program’s potential impact on businesses and entrepreneurs.
Interviewed this episode:* David Nagy, Founder at eCommerce Canada * eCommerce Canada * Canadian Digital Adoption Program (CDAP)
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Craig and Lee discuss the exciting arrival of Kith, an international fashion brand known for its trendy streetwear, in the upscale Yorkville area of Toronto. The 10,000 square feet store will feature a unique ice cream bar concept called Kith Treats. This move is expected to attract a younger, affluent demographic and enhance Yorkville’s reputation as a high-end shopping destination. Other retail developments in Bloor-Yorkville are also covered in this episode.
Interviewed this episode:* New Brands Transforming Toronto’s Yorkville Avenue Into Youthful High-End Retail Destination [Feature] * Kith
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Craig and Dean discuss the inspiring journey of Dean Davidson‘s jewelry brand, from its humble beginnings as a hobby to becoming a successful line carried by prestigious retailers like Holt Renfrew.
They delve into the design process, materials used, and future plans, including the possibility of expanding into homeware. Dean shares insights into his demographic, awards, and the opening of his first physical store in Toronto.
The interview reveals the brand’s global distribution, carried by major names in the industry. They wrap up with Dean’s vision for the future, focusing on further expansion and introducing homeware to their retail boutiques.
Interviewed this episode:* Dean Davidson, CEO / Creative Director at Dean Davidson * Dean Davidson (website)
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Craig and Lee discuss the transformation and new additions at Londonderry Mall in Edmonton, including a passport office, Shoppers Drug Mart BeautyBOUTIQUE, and a downsized Hudson’s Bay store with a potential outlet concept. They explore how the mall caters to the diverse local community with relevant amenities and retailers.
Interviewed this episode:* Londonderry Shopping Centre In Edmonton Adding Tenants, Hudson’s Bay Store Downsizing And Remaining Open
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CCraig and Aaron Spivak discuss the journey of Hush Blankets, from the brand’s inception as an innovative solution to a successful sleep company offering a wide range of functional and comfortable bedding products. They discuss Hush’s experiences with pop-up stores, distribution strategies, and plans for the future.
Interviewed this episode:* Aaron Spivak, Co-Founder of Hush. * Hush.
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Craig speaks with Dave Nerada, President of Ricki's and Cleo Fashion, to discuss the changes happening the women's fashion brand Ricki's. They talk about the focus on bringing relevancy back to the brand through a new web platform, improved product quality, and the launch of a new store design. They also mention plans for renovations in current stores and the accessibility of the brand's price point. The conversation touches on the customer base, the updated website, shipping options, store locations, and future product offerings.
Interviewed this episode:* Dave Nerada, President Ricki’s and Cleo Fashion Inc. * Ricki’s * Cleo * Bootlegger
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Craig and David MacMullen, Co-Partner at Drop Spot Vintage discuss the journey of building Drop Spot Vintage, a vintage clothing store in Hamilton, Ontario. They delve into the expansion of the business, including the opening of a second location and a dedicated warehouse for online sales and wholesale. They explore the challenges of sourcing inventory, the types of merchandise available, and the growing demand for sustainable fashion. The conversation highlights the impact of the sustainability movement on the resale market and the future vision of Drop Spot Vintage, including potential new stores and expanding their event brand.
Interviewed this episode:* David MacMullen, Co-Partner at Drop Spot Vintage * Drop Spot Vintage
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Craig and Lee discuss the frustrations and negative impacts of the push to self checkouts, specifically focusing on their experiences at Loblaws and Shoppers Drug Mart. They highlight the lack of staff and respect, absence of bags, and the inconvenience faced by customers including vulnerable groups. Craig expresses his disappointment and calls for improved customer service in these stores.
Interviewed this episode:* Single Use Plastic Bag Ban Creates Unintended Problems In Canada [Feature/Expert Interviews] * Are Canadians Buying Less Groceries With Ongoing Inflation? [Op-Ed] * Consumers In Canada Less Loyal To Brands In Grocery Stores Amid Inflation [Study] * Are Food Retailers in Canada Guilty of ‘Greedflation’? It’s Complicated. [Sylvain Charlebois]
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
Craig and Lee dive into the current state of the Canadian retail industry, discussing recent consumer trends and challenges. They explore topics such as the impact of inflation, consumer spending habits, strengths in lower-cost regions, the struggle of small businesses, the shift between online and in-store retail, and the inventory and supply chain issues faced by retailers.
Interviewed this episode:* Canadian Consumer Spending at Retailers Remains Consistent for July Amid High Inflation: Mastercard Study * Canadians Are Now Buying Less Food. Now What For Grocery Retailers? [Op-Ed]
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
Retail Insider's Craig Patterson interviews retail exec Daniel Ritchie about his past with several notable retailers. The interesting conversation is a walk down memory lane that many will enjoy. Daniel Ritchie is still at it after an attempted retirement, and is working with brand Dr. Vranjes to get it into Canadian stores.
Interviewed this episode:* Daniel Ritchie, Retail Resource Partners Inc. * Dr. Vranjes * Retail Resource Partners Inc. * Bretton’s Image: Martin Vendryes Woodworking
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Craig and Lee discuss the final exit of Nordstrom from Canada after almost 8 years, including the smashing of fixtures by staff in Vancouver during liquidation, challenges Nordstrom had in Canada, speculation on future of old Nordstrom locations and an American Nordstrom discussion.
Retail Insider content discussed this episode:* Nordstrom Rack Stores In Canada Shuttered EOD Sunday As Nordstorm Stores Prepare To Close In June * Nordstrom Rack Closes Canadian Stores: A Discussion [Podcast]
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~This is the audio from a video podcast series, The Interview Series by Retail Insider Canada and is also available through our Retail Insider YouTube Channel . ~
Craig sits down with Mark Cohen, Director of Retail Studies at Columbia Business School and CEO of Sears Canada between 2001 and 2004. They discuss how the department store got started, how they once flourished, what went wrong, and the future of department stores — if any.
Interviewed this episode:* Mark Cohen, Director of Retail Studies at Columbia Business School
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate "The Weekly" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show)~
Craig and Lee have a conversation about what's happening on Yorkville Avenue in Toronto, which has seen several high-end brands lease space on the street in recent weeks. The area is changing rapidly as the population grows and Yorkville Avenue finds its place as a luxury address.
Retail Insider content discussed this episode:* Christian Louboutin Opens Canadian Flagship, Plans Concession Expansion [Photos] (2016) * CHANEL Opens Impressive Canadian Flagship [Photos] (2017) * Brunello Cucinelli To Open Yorkville Flagship (2017) * Versace Opens Impressive Canadian Flagship on Yorkville Avenue [Photos] (2019) * Upscale Sportswear Brand ‘Stone Island’ Opens 1st Canadian Flagship [Photos] (2019) * Balenciaga Opens Large 2-Level Flagship Store on Yorkville Avenue in Toronto [Photos] (2022) * Italian Luxury Brand Isaia Opens First Canadian Storefront in Toronto with Plans for a Second in Vancouver: Interview with CEO Gianluca Isaia (2021) * Reformation to Open 1st Tech-Heavy Canadian Flagship Store in Toronto (2022)
The Weekly podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~This is the audio from a video podcast series, The Interview Series by Retail Insider Canada and is also available through our Retail Insider YouTube Channel . If you would like to subscribe to only audio interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate audio "The Weekly" podcast show is now available (link to Apple Podcast show). ~
Industry veteran John Torella discusses great department stores around the world and what makes them popular, as well as the future of the store concept and why it has died in North America. J.C. Williams Group’s Lisa Hutchison also chimes in.
John Torella is a Senior Advisor with J.C. Williams Group and Lisa Hutchison is the Managing Partner and Strategist at the consultancy.
Interviewed this episode:* Lisa (Phillips) Hutcheson, Managing Partner at J. C. Williams Group * John Torella, Senior Partner at J. C. Williams Group * J. C. Williams Group
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate "The Weekly" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show)~
Retail Insider’s Craig Patterson talks about his recent trip to see retail in Montreal. The conversation with Lee includes a discussion on what’s being seen downtown including vacancies on Ste-Catherine Street as well as the city’s amazing food halls. Craig also visited the Royalmount project which is set to open next year, and toured other areas including the city’s Gay Village.
Retail Insider content discussed this episode:* Retail Photo Tour: Sainte-Catherine Street in Montreal During COVID-19 (March 2021) * Retail Photo Tour: Walking a Loop in Montreal’s Golden Square Mile (April 2021) * Montreal Retail Growing Stronger as Tourists Return and Downtown Re-Emerges [Interview] (October 2022) * Downtown Montreal Looks to Retail Revival Following Pandemic Struggles but Challenges Persist with Construction: Interviews (March 2022) * Holt Renfrew Ogilvy Opens All 6 Retail Levels In Montreal [Photos] (July 2020) * Hudson’s Bay Montreal Downsizing (September 2020) * Downtown Montreal Hudson’s Bay Store Redevelopment Renderings and Plans Revealed (February 2021) * Immersive Aquarium To Open As Part Of Montreal’s Royalmount Project [Interviews] (March 2023) * Innovative Beauty Hall And Wellness Retail Concept To Open At Royalmount In Montreal [Interview/Rendering] (May 2023) * Podcast: Royalmount in Montreal Announces 1st Luxury Tenants (November 2022)
The Weekly podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~This is the audio from a video podcast series, The Interview Series by Retail Insider Canada and is also available through our Retail Insider YouTube Channel . If you would like to subscribe to only audio interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate audio "The Weekly" podcast show is now available (link to Apple Podcast show). ~
Craig speaks with Robert Hayes, CEO of the North American arm of Danish jewellery brand Pilgrim. The discussion includes how Hayes brought the brand into the market, what makes it so popular, wholesale expansion, and what’s in store for new locations in Canada in the coming years including one at CF Toronto Eaton Centre opening in late June.
Interviewed this episode:* Robert Hayes, CEO / Owner of Pilgrim North America Inc. * Pilgrim North America Inc.
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~This is the audio from a video podcast series, The Interview Series by Retail Insider Canada and is also available through our Retail Insider YouTube Channel . If you would like to subscribe to only audio interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate audio "The Weekly" podcast show is now available (link to Apple Podcast show). ~
Craig interviews Toronto-based jeweller Alan Anderson, who discuses how he got started in the jewellery industry, his new atelier on Jarvis Street, and future plans which will include the launch of a handbag line. The also discuss the recent Royal Coronation and jewellery seen on various attendees.
Interviewed this episode:* Alan Anderson, president/designer at Jewels By Alan Anderson * Jewels By Alan Anderson
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~ If you would like to subscribe to only audio interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate audio "The Weekly" podcast show is now available (link to Apple Podcast show). ~
Craig and Randy Harris, President and Founder of Trendex North America, discuss the success of international retailers entering the Canadian market at a challenging time for the economy. That includes Nordstrom exiting Canada, and some success stories.
Interviewed this episode:* Randy Harris, President at Trendex North America * Trendex North America * Trendex North America Newsletter
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~This is the audio from a video podcast series, The Interview Series by Retail Insider Canada and is also available through our Retail Insider YouTube Channel . If you would like to subscribe to only audio interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate audio "The Weekly" podcast show is now available (link to Apple Podcast show). ~
Craig has a discussion with Jenn Gregory and Linda Farha about consultancy Retail Strategies and its expansion into Canada. Jenn Gregory is President of Downtown Strategies at US-based Retail Strategies Group, and Linda Farha is Founder and head of Zenergy Communications in Toronto, as well as Chief Connector at pop-up go. The conversation includes helping businesses in smaller communities thrive along with courses for education.
Interviewed this episode:* Jenn Gregory, President, Downtown Strategies at Retail Strategies * Retail Strategies * Linda Farha, President of Zenergy Communications and pop-up go * Zenergy Communications * pop-up go
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~This is the audio from a video podcast series, The Interview Series by Retail Insider Canada and is also available through our Retail Insider YouTube Channel . If you would like to subscribe to only audio interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate audio "The Weekly" podcast show is now available (link to Apple Podcast show). ~
Craig speaks with Sarah Power, Founder and Creative Director of INLAND, about the new Canadian designer marketplace launching later this week. The conversation also includes a discussion of experiential pop-up retail and its benefits.
Interviewed this episode:* Sarah Power, Head of Communications, Bata Shoe Museum | Founder, INLAND * INLAND
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Follow Craig:
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~This is the audio from a video podcast series, The Interview Series by Retail Insider Canada and is also available through our Retail Insider YouTube Channel . If you would like to subscribe to only audio interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate audio "The Weekly" podcast show is now available (link to Apple Podcast show). ~
Craig speaks with Matt Crowell, Founder and CEO of GetintheLoop, about AI and its implications on malls and the retail industry as a whole. It's an interesting discussion on what the future of AI might look like as it becomes accessible to the public.
Interviewed this episode:* Matt Crowell, Founder, CEO GetintheLoop * GetintheLoop
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Follow Craig:
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~This is the audio from a video podcast series, The Interview Series by Retail Insider Canada and is also available through our Retail Insider YouTube Channel . If you would like to subscribe to only audio interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate audio "The Weekly" podcast show is now available (link to Apple Podcast show). ~
Craig and Ashkan, founder of St. Ash, discuss some of the challenges seen in Toronto's downtown luxury zone, the threat of Yorkdale, Nordstrom's exit from Canada and what's happening with Saks Fifth Avenue, and what's being seen with luxury retail in Paris and Milan.
Interviewed this episode:* Ashkan (Ash) Yousofpour, Executive at St.Ash Inc. * St.Ash Inc.
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~This is the audio from a video podcast series, The Interview Series by Retail Insider Canada and is also available through our Retail Insider YouTube Channel . If you would like to subscribe to only audio interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate audio "The Weekly" podcast show is now available (link to Apple Podcast show). ~
Craig and Larry discuss retail at airports in Canada, including the need to improve the customer experience and offerings in terminals. Leung says airports are missing out on major opportunities to drive consumer sales to grow revenue.
Interviewed this episode:* Larry Leung, Principal and Customer Experience Officer at Transformidy
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~This is the audio from a video podcast series, The Interview Series by Retail Insider Canada and is also available through our Retail Insider YouTube Channel . If you would like to subscribe to only audio interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate audio "The Weekly" podcast show is now available (link to Apple Podcast show). ~
Craig Patterson sits down with Craig Pike of Craig’s Cookies. The discuss how Pike got started, how the business grew into multiple stores, and how he’s planning to expand the business under a new franchise model.
Interviewed this episode:* Craig Pike, CEO of Craig's Cookies
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~This is the audio from a video podcast series, The Interview Series by Retail Insider Canada and is also available through our Retail Insider YouTube Channel . If you would like to subscribe to only audio interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate audio "The Weekly" podcast show is now available (link to Apple Podcast show). ~
Craig sits down with Mark Cohen, Director of Retail Studies at Columbia Business School and CEO of Sears Canada between 2001 and 2004. The discuss why Nordstrom failed in Canada, what might happen with the spaces as well as a revelation that HBC attempted to get Sears to acquire it twice during Cohen's tenure, among other things.
Interviewed this episode:* Mark Cohen, Director of Retail Studies at Columbia Business School
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~This is the audio from a video podcast series, The Interview Series by Retail Insider Canada and is also available through our Retail Insider YouTube Channel . If you would like to subscribe to only audio interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate audio "The Weekly" podcast show is now available (link to Apple Podcast show). ~
Craig sits down with Grace Yan, Commercial Consultant at Blackstone Commercial, to discuss the departure of Nordstrom store in CF Chinook Centre in Calgary. Yan says that times are tough in the Calgary market, and that there are opportunities to do something interesting with Nordstrom’s 140,000 square foot Calgary space after the retailer exits Canada this summer.
Interviewed this episode:* Grace Yan, Commercial Consultant at Blackstone Commercial
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~This is the audio from a video podcast series, The Interview Series by Retail Insider Canada and is also available through our Retail Insider YouTube Channel . If you would like to subscribe to only audio interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate audio "The Weekly" podcast show is now available (link to Apple Podcast show). ~
Craig sits down with Martin Moriarty, Senior Vice President at Marcus & Millichap, to discuss the departure of Nordstrom store in CF Pacific Centre in Vancouver. The conversation includes a discussion of what could be done with the space, the revitalization of Granville Street, and how things are in terms of retail leasing in downtown Vancouver.
Interviewed this episode:* Martin Moriarty, Senior Vice President at Marcus & Millichap
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Follow Craig:
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate "The Weekly" podcast show is now available (link to Apple Podcast show).~
Craig Patterson, Founder and Publisher of Retail Insider Media, sits down with Brian Bailey, Chief Operating Officer at Clip Money Inc. and Chris “Reverend Heat” Horton, President at Pepper Palace Canada Inc.
Craig and Brian discuss how Clip Money works and who’s using it, as retailers get on board with this innovative new deposit solution. Craig and Chris discuss how Pepper Palace has seen benefits from using Clip.
Interviewed this episode:* Brian Bailey, Chief Operating Officer at Clip Money Inc. * Chris "Reverend Heat" Horton, President at Pepper Palace Canada Inc.
The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weeklypodcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate "The Weekly" podcast show is now available (link to Apple Podcast show).~
Craig Patterson, Founder and Publisher of Retail Insider Media, sits down with Sonya Gill, founder of the world’s first global fashion/beauty eCom marketplace to only represent ethnically diverse indie brands called THE LNK.
Gill explains how the innovative marketplace came about and how global indie brands are able to get into the Canadian market through online channels. Sustainability plays a big role and the future looks bright for the rapidly growing platform.
Interviewed this episode:* Sonya Gill, founder of THE LNK.
The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weeklypodcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~This is the audio from a video podcast series, The Interview Series by Retail Insider Canada and is also available through our Retail Insider YouTube Channel . If you would like to subscribe to only audio interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate audio "The Weekly" podcast show is now available (link to Apple Podcast show). ~
Craig sits down with Lisa (Phillips) Hutcheson, Managing Partner at J.C. Williams Group to discuss the new Ebeltoft Retail Innovations Book which is in its 18th year of production. Four Canadian retailers were among the top innovators.
[Download and read the book here]
Interviewed this episode:* Lisa (Phillips) Hutcheson, Managing Partner at J.C. Williams Group
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate "The Weekly" podcast show is now available (link to Apple Podcast show).~
Craig sits down with Suzanne Sears, founder and President of Best Retail Careers International and Luxury Careers Canada, to discuss the December job numbers in Canada and how they pertain to retail. They then discuss what Suzanne anticipates will happen with retail staffing in Canada for 2023 as we continue to see the industry’s challenges unfold amid a labour shortage.
Interviewed this episode:* Suzanne Sears, President of Best Retail Careers International Inc.
The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weeklypodcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.
Subscribe, Rate, and Review our Retail Insider Podcast!
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Share your thoughts!
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate "The Weekly" podcast show is now available (link to Apple Podcast show).~
Craig sits down with Suzanne Sears, founder and President of Best Retail Careers International and Luxury Careers Canada, to discuss staffing at a challenging time for retailers in this country.
Interviewed this episode:* Suzanne Sears, President of Best Retail Careers International Inc.
The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weeklypodcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate "The Weekly" podcast show is now available (link to Apple Podcast show).~
In a special edition podcast, Craig interviews Rafael Lazer, CEO of Almadev. The discussion includes Almadev’s transformation of the Galleria Mall in Toronto into a complete community with housing, as well as a general discussion of why mall owners are intensifying sites amid a housing crisis in Canada.
Interviewed this episode:* Rafael Lazer, Chief Executive Officer (CEO) at Almadev * Almadev
The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weeklypodcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
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Share your thoughts!
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate "The Weekly" podcast show is now available (link to Apple Podcast show).~
RBC has launched a new buy now pay later platform called PayPlan by RBC. It is already getting tremendous reception from retailers.
Craig interviews two special guests: Neill Ashe, Senior Director, Payments & Commerce at RBC, who talks about PayPlan by RBC and how it functions. Craig then speaks with Troy Skinner, Parts Asset Manager at Martin Motor Sports, about how the retailer is seeing success with PayPlan.
For more information on PayPlan by RBC, visit: rbcroyalbank.com/payplan/
Interviewed this episode:* Neill Ashe, Senior Director, Payments & Commerce at RBC * Troy Skinner, Parts Asset Manager at Martin Motor Sports
The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weeklypodcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
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Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate "The Weekly" podcast show is now available (link to Apple Podcast show).~
Craig and James Yurickuk, Founder and CEO of Wuxly, talk about the brand and where it’s going in terms of new retail stores, wholesale, and collaborations including a recent one with iconic Canadian musician Bryan Adams.
Interviewed this episode:* James Yurichuk, CEO at Wuxly Movement * Wuxly Movement
The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weeklypodcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
- LinkedIn: www.linkedin.com/in/CraigPattersonToronto
- Instagram: @craig_patterson_toronto
- Twitter: @RI_EIC
Follow Retail Insider:
- LinkedIn: www.linkedin.com/company/Retail-Insider
- Facebook: https://www.facebook.com/RetailInsider/
- Twitter: @RetailInsider_
- Instagram: @Retail_Insider_Canada
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Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate "The Weekly" podcast show is now available (link to Apple Podcast show).~
Craig interviews Eric Blaise, President of Headspace Marketing, about how Bill 96 will impact retailers with rules around signage on stores and other businesses. They also discuss language laws generally and how consumers are greeted in stores — and what the penalties might be for businesses in Quebec not complying.
Interviewed this episode:* Éric Blais, President at Headspace Marketing Inc. * Headspace Marketing Inc.
The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weeklypodcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
- LinkedIn: www.linkedin.com/in/CraigPattersonToronto
- Instagram: @craig_patterson_toronto
- Twitter: @RI_EIC
Follow Retail Insider:
- LinkedIn: www.linkedin.com/company/Retail-Insider
- Facebook: https://www.facebook.com/RetailInsider/
- Twitter: @RetailInsider_
- Instagram: @Retail_Insider_Canada
Listen & Subscribe:
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Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate "The Weekly" podcast show is now available (link to Apple Podcast show).~
Craig sits down with The Behar Group‘s CEO Avi Behar and President/Broker of Record Greg Rabin to discuss The Behar Group’s history, some notable deals, and where the Toronto-based brokerage sees food halls and retail going over the next several years.
Interviewed this episode:* Avi Behar, Chairman & CEO | Broker at The Behar Group * Greg Rabin, Vice President at The Behar Group * The Behar Group
The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weeklypodcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
- LinkedIn: www.linkedin.com/in/CraigPattersonToronto
- Instagram: @craig_patterson_toronto
- Twitter: @RI_EIC
Follow Retail Insider:
- LinkedIn: www.linkedin.com/company/Retail-Insider
- Facebook: https://www.facebook.com/RetailInsider/
- Twitter: @RetailInsider_
- Instagram: @Retail_Insider_Canada
Listen & Subscribe:
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Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate "The Weekly" podcast show is now available (link to Apple Podcast show).~
Craig sits down with Suzanne Sears, founder and President of Best Retail Careers International, Retail Staffing Canada and Luxury Careers Canada, to discuss the most recent jobs report showing record-low unemployment. Retailers continue to struggle to find employees and an emergency situation could take place and stores may not be able to remain open if things don’t improve.
Interviewed this episode:* Suzanne Sears, President of Best Retail Careers International Inc.
The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weeklypodcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
- LinkedIn: www.linkedin.com/in/CraigPattersonToronto
- Instagram: @craig_patterson_toronto
- Twitter: @RI_EIC
Follow Retail Insider:
- LinkedIn: www.linkedin.com/company/Retail-Insider
- Facebook: https://www.facebook.com/RetailInsider/
- Twitter: @RetailInsider_
- Instagram: @Retail_Insider_Canada
Listen & Subscribe:
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Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate "The Weekly" podcast show is now available (link to Apple Podcast show).~
Craig sits down with Justin Cohen, Chief Commercial Officer of edgy menswear brand Psycho Bunny. They discuss the plans to open more Psycho Bunny stores in Canada as well as the fact that the brand could even be considered Canadian with its operations in Montreal.
Interviewed this episode:* Justin Cohen, Chief Commercial Officer at Psycho Bunny * Psycho Bunny
The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weeklypodcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
- LinkedIn: www.linkedin.com/in/CraigPattersonToronto
- Instagram: @craig_patterson_toronto
- Twitter: @RI_EIC
Follow Retail Insider:
- LinkedIn: www.linkedin.com/company/Retail-Insider
- Facebook: https://www.facebook.com/RetailInsider/
- Twitter: @RetailInsider_
- Instagram: @Retail_Insider_Canada
Listen & Subscribe:
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Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate "The Weekly" podcast show is now available (link to Apple Podcast show).~
Craig and Ed Skira discuss how Toronto’s rapid growth is impacting retail as thousands of new residential units are added to the city yearly. Skira makes predictions based on increased immigration numbers. UrbanToronto also launched UrbanToronto Pro, a database showcasing what’s happening.
Interviewed this episode:* Edward Skira, Owner of Chart Communications Inc./UrbanToronto.ca. * UrbanToronto.ca
The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weeklypodcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
- LinkedIn: www.linkedin.com/in/CraigPattersonToronto
- Instagram: @craig_patterson_toronto
- Twitter: @RI_EIC
Follow Retail Insider:
- LinkedIn: www.linkedin.com/company/Retail-Insider
- Facebook: https://www.facebook.com/RetailInsider/
- Twitter: @RetailInsider_
- Instagram: @Retail_Insider_Canada
Listen & Subscribe:
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Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate "The Weekly" podcast show is now available (link to Apple Podcast show).~
Craig has an animated conversation discussing the history of retail in Toronto with Michael Binetti, who hosts Jane’s Walks. Binetti begins by discussing the first store in Toronto, followed by how a department store row developed on King Street East that gave way to Simpsons and Eaton’s opening further up on Queen.
Interviewed this episode:* Michael Binetti, Supervisor, Service Design (Transit) at Durham Region (The Regional Municipality of Durham)
The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weeklypodcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
- LinkedIn: www.linkedin.com/in/CraigPattersonToronto
- Instagram: @craig_patterson_toronto
- Twitter: @RI_EIC
Follow Retail Insider:
- LinkedIn: www.linkedin.com/company/Retail-Insider
- Facebook: https://www.facebook.com/RetailInsider/
- Twitter: @RetailInsider_
- Instagram: @Retail_Insider_Canada
Listen & Subscribe:
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Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate "The Weekly" podcast show is now available (link to Apple Podcast show).~
Craig and Ray Riley, CEO of Progress Retail, discuss retail in Canada during the pandemic as well as what’s to come as we see a return to some normalcy.
Interviewed this episode:* Ray Riley, Co-Chief Executive Officer at Progress Retail * Progress Retail
The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weeklypodcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
- LinkedIn: www.linkedin.com/in/CraigPattersonToronto
- Instagram: @craig_patterson_toronto
- Twitter: @RI_EIC
Follow Retail Insider:
- LinkedIn: www.linkedin.com/company/Retail-Insider
- Facebook: https://www.facebook.com/RetailInsider/
- Twitter: @RetailInsider_
- Instagram: @Retail_Insider_Canada
Listen & Subscribe:
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Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate "The Weekly" podcast show is now available (link to Apple Podcast show).~
Craig and Sarah discuss growth at Mastermind Toys over the course of the pandemic, much of which was through online channels that saw significant improvements with technology as well as easy payments made possible through PayPal.
Interviewed this episode:* Sarah Jordan - CEO of Mastermind Toys * Mastermind Toys
The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weeklypodcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
- LinkedIn: www.linkedin.com/in/CraigPattersonToronto
- Instagram: @craig_patterson_toronto
- Twitter: @RI_EIC
Follow Retail Insider:
- LinkedIn: www.linkedin.com/company/Retail-Insider
- Facebook: https://www.facebook.com/RetailInsider/
- Twitter: @RetailInsider_
- Instagram: @Retail_Insider_Canada
Listen & Subscribe:
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Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate "The Weekly" podcast show is now available (link to Apple Podcast show).~
Craig interviews Nathaniel Hausmann, North American president of Swiss chocolate brand Läderach, which expanded into Canada shortly before the pandemic. The chocolate retailer is now expanding aggressively in North America and will be opening more locations in Canada.
Interviewed this episode:* Nathanael Hausmann - President of Läderach North America * Läderach
The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weeklypodcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
- LinkedIn: www.linkedin.com/in/CraigPattersonToronto
- Instagram: @craig_patterson_toronto
- Twitter: @RI_EIC
Follow Retail Insider:
- LinkedIn: www.linkedin.com/company/Retail-Insider
- Facebook: https://www.facebook.com/RetailInsider/
- Twitter: @RetailInsider_
- Instagram: @Retail_Insider_Canada
Listen & Subscribe:
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- Spotify
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Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate "The Weekly" podcast show is now available (link to Apple Podcast show).~
Craig has a conversation with Graham Wong, founder and CEO of flexible workspace concept LAUFT, about its plans for the future which includes locations within shopping centres and even retailers.
Interviewed this episode:* Graham Wong, Founder | CEO of LAUFT * LAUFT
The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weeklypodcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
- LinkedIn: www.linkedin.com/in/CraigPattersonToronto
- Instagram: @craig_patterson_toronto
- Twitter: @RI_EIC
Follow Retail Insider:
- LinkedIn: www.linkedin.com/company/Retail-Insider
- Facebook: https://www.facebook.com/RetailInsider/
- Twitter: @RetailInsider_
- Instagram: @Retail_Insider_Canada
Listen & Subscribe:
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- Spotify
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Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate "The Weekly" podcast show is now available (link to Apple Podcast show).~
Craig has a discussion with Robert K. Brown, Solutions Engineer at Axis Communications, about topics including intelligent analytics and artificial intelligence, machine learning, and how cameras are being used as a tool to coordinate the enhancement of the overall retail experience in stores.
Interviewed this episode:* Robert K Brown, Solutions Engineer at Axis Communications * Axis Communications
The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weeklypodcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
- LinkedIn: www.linkedin.com/in/CraigPattersonToronto
- Instagram: @craig_patterson_toronto
- Twitter: @RI_EIC
Follow Retail Insider:
- LinkedIn: www.linkedin.com/company/Retail-Insider
- Facebook: https://www.facebook.com/RetailInsider/
- Twitter: @RetailInsider_
- Instagram: @Retail_Insider_Canada
Listen & Subscribe:
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- Spotify
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Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate "The Weekly" podcast show is now available (link to Apple Podcast show).~
Craig and Ethan Song discuss Ethan’s new NFT venture that he launched following his exit from Frank And Oak, as well as his analysis of the future of retail post-pandemic.
Interviewed this episode:* Ethan Song - Chief Executive Officer at RareCircles * RareCircles
The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weeklypodcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
- LinkedIn: www.linkedin.com/in/CraigPattersonToronto
- Instagram: @craig_patterson_toronto
- Twitter: @RI_EIC
Follow Retail Insider:
- LinkedIn: www.linkedin.com/company/Retail-Insider
- Facebook: https://www.facebook.com/RetailInsider/
- Twitter: @RetailInsider_
- Instagram: @Retail_Insider_Canada
Listen & Subscribe:
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- Spotify
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Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate "The Weekly" podcast show is now available (link to Apple Podcast show).~
Craig and Courtney discuss how she started her business in Vancouver almost a decade ago, the opening of her newest store, and plans to expand her luxury resale business into Toronto’s Yorkville area this year.
Interviewed this episode:* Courtney Watkins - Owner of Mine & Yours * Mine & Yours
The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weeklypodcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
- LinkedIn: www.linkedin.com/in/CraigPattersonToronto
- Instagram: @craig_patterson_toronto
- Twitter: @RI_EIC
Follow Retail Insider:
- LinkedIn: www.linkedin.com/company/Retail-Insider
- Facebook: https://www.facebook.com/RetailInsider/
- Twitter: @RetailInsider_
- Instagram: @Retail_Insider_Canada
Listen & Subscribe:
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- Spotify
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Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate "The Weekly" podcast show is now available (link to Apple Podcast show).~
Craig and Marc Ouayoun, President and CEO of Porsche Canada, discuss the brand’s future in this country that includes new retail showrooms as well as the unveiling of one of the world’s only Porsche ‘experience centres’ opening near Toronto next year.
Interviewed this episode:* Marc Ouayoun - President & CEO Porsche Cars Canada, Ltd. * Porsche Cars Canada
The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weeklypodcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
- LinkedIn: www.linkedin.com/in/CraigPattersonToronto
- Instagram: @craig_patterson_toronto
- Twitter: @RI_EIC
Follow Retail Insider:
- LinkedIn: www.linkedin.com/company/Retail-Insider
- Facebook: https://www.facebook.com/RetailInsider/
- Twitter: @RetailInsider_
- Instagram: @Retail_Insider_Canada
Listen & Subscribe:
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- Spotify
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Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show). If you would like to subscribe to only Canadian retail discussions between Craig and Lee by Retail Insider, a separate "The Weekly" podcast show is now available (link to Apple Podcast show).~
Craig and retail expert Liza Amlani talk about the Canadian retail landscape including her predictions for what’s to come as we head further into this year.
Interviewed this episode:* Liza Amlani - Principal and Founder of the Retail Strategy Group * The Merchant Life
The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weeklypodcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
- LinkedIn: www.linkedin.com/in/CraigPattersonToronto
- Instagram: @craig_patterson_toronto
- Twitter: @RI_EIC
Follow Retail Insider:
- LinkedIn: www.linkedin.com/company/Retail-Insider
- Facebook: https://www.facebook.com/RetailInsider/
- Twitter: @RetailInsider_
- Instagram: @Retail_Insider_Canada
Listen & Subscribe:
- Apple Podcasts
- Spotify
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Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show)~
Craig interviews the founder of Halifax ReTales Arthur Gaudreau who is marking 10 years of founding his informative social media/newsletter/blog focused on retail and foodservice happenings in the Halifax area. Gaudreau talks about how he started his publication after a mental health crisis and how it grew to have thousands of followers with its local spin on reporting.
Interviewed this episode:* Arthur Gaudreau - Publisher/Creative Director at Halifax Retales * Halifax Retales
The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weeklypodcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
- LinkedIn: www.linkedin.com/in/CraigPattersonToronto
- Instagram: @craig_patterson_toronto
- Twitter: @RI_EIC
Follow Retail Insider:
- LinkedIn: www.linkedin.com/company/Retail-Insider
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- Instagram: @Retail_Insider_Canada
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Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show)~
Craig and Danish Yusuf of Zensurance discuss the implications for retailers not having proper insurance and how the pandemic has changed things.
Interviewed this episode:* Danish Yusuf - CEO and Founder at Zensurance * Zensurance
The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weeklypodcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
- LinkedIn: www.linkedin.com/in/CraigPattersonToronto
- Instagram: @craig_patterson_toronto
- Twitter: @RI_EIC
Follow Retail Insider:
- LinkedIn: www.linkedin.com/company/Retail-Insider
- Facebook: https://www.facebook.com/RetailInsider/
- Twitter: @RetailInsider_
- Instagram: @Retail_Insider_Canada
Listen & Subscribe:
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- Spotify
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Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show)~
Craig and Sean discuss this year’s launch of the Retail Insider the magazine, including what it will entail and how it will fit into an expansion of the Retail Insider Media business in 2022.
Interviewed this episode:* Sean Tarry, Editor-in-Chief, Retail Insider the magazine * Retail Insider the magazine
The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weeklypodcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
- LinkedIn: www.linkedin.com/in/CraigPattersonToronto
- Instagram: @craig_patterson_toronto
- Twitter: @RI_EIC
Follow Retail Insider:
- LinkedIn: www.linkedin.com/company/Retail-Insider
- Facebook: https://www.facebook.com/RetailInsider/
- Twitter: @RetailInsider_
- Instagram: @Retail_Insider_Canada
Listen & Subscribe:
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- Spotify
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Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show)~
Craig and Stefanie discusses some of the history of luxury retail in Toronto and Montreal in the 1970s-1990s. Stefanie and her mother Catherine Hill ran the Chez Catherine luxury retail group in decades past with big names including Valentino, Giorgio Armani, Claude Montana, Ungaro and others.
Interviewed this episode:* Stefani Hill * Stefani's * In Memoriam: Catherine Hill, Founder of Luxury Retailer ‘Chez Catherine’
The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weeklypodcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
- LinkedIn: www.linkedin.com/in/CraigPattersonToronto
- Instagram: @craig_patterson_toronto
- Twitter: @RI_EIC
Follow Retail Insider:
- LinkedIn: www.linkedin.com/company/Retail-Insider
- Facebook: https://www.facebook.com/RetailInsider/
- Twitter: @RetailInsider_
- Instagram: @Retail_Insider_Canada
Listen & Subscribe:
- Apple Podcasts
- Spotify
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Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show)~
Craig and Stefani discusses the expansion of Stefani's to Palm Beach.
Interviewed this episode:* Stefani Hill * Stefani's * In Memoriam: Catherine Hill, Founder of Luxury Retailer ‘Chez Catherine’
The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weeklypodcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
- LinkedIn: www.linkedin.com/in/CraigPattersonToronto
- Instagram: @craig_patterson_toronto
- Twitter: @RI_EIC
Follow Retail Insider:
- LinkedIn: www.linkedin.com/company/Retail-Insider
- Facebook: https://www.facebook.com/RetailInsider/
- Twitter: @RetailInsider_
- Instagram: @Retail_Insider_Canada
Listen & Subscribe:
- Apple Podcasts
- Spotify
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Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show)~
Craig and Gillian of Henry’s discuss mental health including her own struggles with being bipolar, marking the first time that a major Canadian CEO has made such a revelation.
Interviewed this episode:* Gillian Stein - CEO of Henry's * Henry's - Canada's Greatest Camera Store
The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weeklypodcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
- LinkedIn: www.linkedin.com/in/CraigPattersonToronto
- Instagram: @craig_patterson_toronto
- Twitter: @RI_EIC
Follow Retail Insider:
- LinkedIn: www.linkedin.com/company/Retail-Insider
- Facebook: https://www.facebook.com/RetailInsider/
- Twitter: @RetailInsider_
- Instagram: @Retail_Insider_Canada
Listen & Subscribe:
- Apple Podcasts
- Spotify
- Overcast
- Stitcher
Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show)~
Craig and Daniel talk about Daniel’s New Daniel’s Chai Bar concept which launched this month, with plans to grow. It’s an upbeat conversation with the former musician and personality who is bullish on the future.
Interviewed this episode:* Daniel Lewis - Founder of Daniel's Chai Bar * Daniel's Chai Bar
The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weeklypodcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
- LinkedIn: www.linkedin.com/in/CraigPattersonToronto
- Instagram: @craig_patterson_toronto
- Twitter: @RI_EIC
Follow Retail Insider:
- LinkedIn: www.linkedin.com/company/Retail-Insider
- Facebook: https://www.facebook.com/RetailInsider/
- Twitter: @RetailInsider_
- Instagram: @Retail_Insider_Canada
Listen & Subscribe:
- Apple Podcasts
- Spotify
- Overcast
- Stitcher
Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show)~
Craig and Suzanne discuss COVID’s impact on retail staffing in Canada, including the challenges being faced due to shortages and options to improve the situation.
Interviewed this episode:* Suzanne Sears, President of Best Retail Careers International Inc.
The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weeklypodcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
- LinkedIn: www.linkedin.com/in/CraigPattersonToronto
- Instagram: @craig_patterson_toronto
- Twitter: @RI_EIC
Follow Retail Insider:
- LinkedIn: www.linkedin.com/company/Retail-Insider
- Facebook: https://www.facebook.com/RetailInsider/
- Twitter: @RetailInsider_
- Instagram: @Retail_Insider_Canada
Listen & Subscribe:
- Apple Podcasts
- Spotify
- Overcast
- Stitcher
Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show)~
Craig discusses the Ren's Pets story with Scott Arsenault.
Interviewed this episode:* Scott Arsenault, CEO at Ren's Pets * Ren's Pets
The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weeklypodcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
- LinkedIn: www.linkedin.com/in/CraigPattersonToronto
- Instagram: @craig_patterson_toronto
- Twitter: @RI_EIC
Follow Retail Insider:
- LinkedIn: www.linkedin.com/company/Retail-Insider
- Facebook: https://www.facebook.com/RetailInsider/
- Twitter: @RetailInsider_
- Instagram: @Retail_Insider_Canada
Listen & Subscribe:
- Apple Podcasts
- Spotify
- Overcast
- Stitcher
Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show)~
Matt Crowell joins Craig to discuss the Retail Insider's partnership with GetintheLoop.
Interviewed this episode:* Matt Crowell - Founder & CEO GetintheLoop * GetintheLoop
The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weeklypodcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
- LinkedIn: www.linkedin.com/in/CraigPattersonToronto
- Instagram: @craig_patterson_toronto
- Twitter: @RI_EIC
Follow Retail Insider:
- LinkedIn: www.linkedin.com/company/Retail-Insider
- Facebook: https://www.facebook.com/RetailInsider/
- Twitter: @RetailInsider_
- Instagram: @Retail_Insider_Canada
Listen & Subscribe:
- Apple Podcasts
- Spotify
- Overcast
- Stitcher
Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show)~
Bruce Winder joins Retail Insider Founder and Editor-in-Chief Craig Patterson to discuss what the future might hold for Canadian retailers after the pandemic. Winder is the author of the book RETAIL Before, During & After COVID-19. Tune in for an animated discussion.
Interviewed this episode:* Bruce Winder - Retail Analyst - Author of RETAIL Before, During & After COVID-19 (Available on Amazon), Consultant, Speaker, Instructor, Neurodiverse, Artist
The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weeklypodcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
- LinkedIn: www.linkedin.com/in/CraigPattersonToronto
- Instagram: @craig_patterson_toronto
- Twitter: @RI_EIC
Follow Retail Insider:
- LinkedIn: www.linkedin.com/company/Retail-Insider
- Facebook: https://www.facebook.com/RetailInsider/
- Twitter: @RetailInsider_
- Instagram: @Retail_Insider_Canada
Listen & Subscribe:
- Apple Podcasts
- Spotify
- Overcast
- Stitcher
Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show)~
Gary Newbury and Jeff Davenport join Retail Insider Founder and Editor-in-Chief Craig Patterson to discuss what the future might hold for large department store anchor spaces in shopping centres in North America. The department store model is going by the wayside and the future of some spaces could involve shipping fulfillment.
Interviewed this episode:* Gary Newbury * Jeff Davenport
The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weeklypodcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
- LinkedIn: www.linkedin.com/in/CraigPattersonToronto
- Instagram: @craig_patterson_toronto
- Twitter: @RI_EIC
Follow Retail Insider:
- LinkedIn: www.linkedin.com/company/Retail-Insider
- Facebook: https://www.facebook.com/RetailInsider/
- Twitter: @RetailInsider_
- Instagram: @Retail_Insider_Canada
Listen & Subscribe:
- Apple Podcasts
- Spotify
- Overcast
- Stitcher
Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show)~
Craig and Sandy Shindleman discuss retail in Winnipeg in Manitoba, including the struggles of retail in downtown Winnipeg and the future of the province’s commercial offerings. Shindleman provides insight into the future of the downtown Winnipeg Hudson’s Bay store as well.
Interviewed this episode:* Sandy Shindleman, President of Shindico Group * Shindico Group
The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weeklypodcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
- LinkedIn: www.linkedin.com/in/CraigPattersonToronto
- Instagram: @craig_patterson_toronto
- Twitter: @RI_EIC
Follow Retail Insider:
- LinkedIn: www.linkedin.com/company/Retail-Insider
- Facebook: https://www.facebook.com/RetailInsider/
- Twitter: @RetailInsider_
- Instagram: @Retail_Insider_Canada
Listen & Subscribe:
- Apple Podcasts
- Spotify
- Overcast
- Stitcher
Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show)~
Craig speaks with Founder and CEO of Ottawa-based Bathorium, Gregory Macdonald, about how he got started with the business and where it’s going. That includes a new Bathorium storefront at CF Rideau Centre in Ottawa, marking a milestone for the business.
Interviewed this episode:* Gregory Macdonald, Founder & CEO of Bathorium * Bathorium - Canada's favourite clean beauty bathing brand
The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weeklypodcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
- LinkedIn: www.linkedin.com/in/CraigPattersonToronto
- Instagram: @craig_patterson_toronto
- Twitter: @RI_EIC
Follow Retail Insider:
- LinkedIn: www.linkedin.com/company/Retail-Insider
- Facebook: https://www.facebook.com/RetailInsider/
- Twitter: @RetailInsider_
- Instagram: @Retail_Insider_Canada
Listen & Subscribe:
- Apple Podcasts
- Spotify
- Overcast
- Stitcher
Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show)~
Craig and industry recruiter Suzanne Sears of Best Retail Careers Int’l. discuss why many retailers in Canada are demanding staff are vaccinated while also supporting vaccine passports.
Interviewed this episode:* Suzanne Sears, President of Best Retail Careers International Inc. * Best Retail Careers International Inc.
The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weeklypodcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
- LinkedIn: www.linkedin.com/in/CraigPattersonToronto
- Instagram: @craig_patterson_toronto
- Twitter: @RI_EIC
Follow Retail Insider:
- LinkedIn: www.linkedin.com/company/Retail-Insider
- Facebook: https://www.facebook.com/RetailInsider/
- Twitter: @RetailInsider_
- Instagram: @Retail_Insider_Canada
Listen & Subscribe:
- Apple Podcasts
- Spotify
- Overcast
- Stitcher
Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show)~
Craig and Jason discuss how Cadillac Fairview has come out with a purpose statement “Transforming Communities for a Vibrant Tomorrow” and what it means for the landlord with the top overall shopping centre portfolio in Canada.
Interviewed this episode:* Jason Anderson, Senior Vice President Brand, Marketing, Communications at Cadillac Fairview * Cadillac Fairview
The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weeklypodcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
- LinkedIn: www.linkedin.com/in/CraigPattersonToronto
- Instagram: @craig_patterson_toronto
- Twitter: @RI_EIC
Follow Retail Insider:
- LinkedIn: www.linkedin.com/company/Retail-Insider
- Facebook: https://www.facebook.com/RetailInsider/
- Twitter: @RetailInsider_
- Instagram: @Retail_Insider_Canada
Listen & Subscribe:
- Apple Podcasts
- Spotify
- Overcast
- Stitcher
Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
Craig speaks with Christina Vandoremalen, VP of Business Deposits and Treasury Solutions at RBC and Doug Anderson, President & CEO of Peavey Industries. They discuss RBC Insight Edge and how it helps support data-driven decision making for expanding retailers looking to gain local insights.
Interviewed this episode:* Christina Vandoremalen, VP, Business Deposits & Treasury Solutions * Royal Bank of Canada * RBC Insight Edge * Doug Anderson, President & CEO at Peavey Industries LP * Peavey Industries
The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weeklypodcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
- LinkedIn: www.linkedin.com/in/CraigPattersonToronto
- Instagram: @craig_patterson_toronto
- Twitter: @RI_EIC
Follow Retail Insider:
- LinkedIn: www.linkedin.com/company/Retail-Insider
- Facebook: https://www.facebook.com/RetailInsider/
- Twitter: @RetailInsider_
- Instagram: @Retail_Insider_Canada
Listen & Subscribe:
- Apple Podcasts
- Spotify
- Overcast
- Stitcher
Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show)~
Craig talks with experts Jeff Davenport and Gary Newbury about the future of shopping centres in North America including mixed-use and online fulfillment as the pandemic disrupts the business model.
Interviewed this episode:* Jeff Davenport * Gary Newbury
The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weeklypodcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
- LinkedIn: www.linkedin.com/in/CraigPattersonToronto
- Instagram: @craig_patterson_toronto
- Twitter: @RI_EIC
Follow Retail Insider:
- LinkedIn: www.linkedin.com/company/Retail-Insider
- Facebook: https://www.facebook.com/RetailInsider/
- Twitter: @RetailInsider_
- Instagram: @Retail_Insider_Canada
Listen & Subscribe:
- Apple Podcasts
- Spotify
- Overcast
- Stitcher
Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show)~
Craig and John G. Crombie, Executive Managing Director of Retail Services Canada at Cushman & Wakefield, discuss a shift in retail over the course of the pandemic as we look to the future after a significant digital transformation.
Interviewed this episode:* John G. Crombie, Executive Managing Director, Retail Services, Canada | ICD.D at Cushman & Wakefield * Cushman & Wakefield
The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weeklypodcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
- LinkedIn: www.linkedin.com/in/CraigPattersonToronto
- Instagram: @craig_patterson_toronto
- Twitter: @RI_EIC
Follow Retail Insider:
- LinkedIn: www.linkedin.com/company/Retail-Insider
- Facebook: https://www.facebook.com/RetailInsider/
- Twitter: @RetailInsider_
- Instagram: @Retail_Insider_Canada
Listen & Subscribe:
- Apple Podcasts
- Spotify
- Overcast
- Stitcher
Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show)~
Craig and Walter discuss Bentley Leathers including its restructuring, challenges during the pandemic and what the future might hold. That includes a global expansion of Airport stores called ‘Tracker’ as well as wholesale in multi-brand retailers.
Interviewed this episode:* Walter Lamothe, President & CEO at Bentley & Co. ltd. * Bentley & Co. LTD
The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weeklypodcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show)~
This week Craig speaks with Darren Gonsalves from Genetec on ways retailers are monitoring and protecting their businesses, especially in these tough times compounded by the COVID-19 pandemic.
- Darren Gonsalves, Regional Sales Manager-Central Canada at Genetec
- Genetec: Leading technology provider of business intelligence, unified physical security, public safety, and operations. Genetec develops open-platform software, hardware and cloud-based services for the physical security and public safety industry. Its flagship product, Security Center, unifies IP-based video surveillance, access control and automatic license plate recognition (ALPR) into one platform. A global innovator since 1997, Genetec is headquartered in Montreal, Canada, and serves enterprise and government organizations via an integrated network of resellers, integrators and consultants in over 80 countries. Genetec was founded on the principle of innovation and remains at the forefront of emerging technologies that unify physical security systems.
The Weekly podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, or through our dedicated RSS feed for Overcast and other podcast players.
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show)~
Craig and Mélissa Lambert, President and Founder of Lambert Design Inc., discuss the origins of the brand as well as its growth and expansion plans including a new flagship building in Montreal.
*Podcast Sponsor: Swyft is a rapidly growing Canadian same-day shipping company that has partnered exclusively with Retail Insider. Learn more about Swyft’s scalable, affordable best-in-class last mile solution*.
Interviewed this episode:* Mélissa Lambert, Présidente et directrice du marketing chez Lambert Design Inc. * Lambert Design Inc.
The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weeklypodcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
Craig and Richard Mcleod discuss Foot Locker and its growth strategy in Canada that includes new community-focused stores and other initiatives. Mcleod has extensive experience in the retail industry and discusses what he’s seen and where things might go post-pandemic.
*Podcast Sponsor: Swyft is a rapidly growing Canadian same-day shipping company that has partnered exclusively with Retail Insider. Learn more about Swyft’s scalable, affordable best-in-class last mile solution*.
Interviewed this episode:* Richard Mcleod, VP, General Manager, Foot Locker Canada * Foot Locker Canada
The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weeklypodcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
Craig, Lee and Jesse discuss an innovative partnership between JLL Canada and Adeptmind which is ushering a new era at Canadian shopping centres in terms of online product searches of what is in malls.
*Podcast Sponsor: Swyft is a rapidly growing Canadian same-day shipping company that has partnered exclusively with Retail Insider. Learn more about Swyft’s scalable, affordable best-in-class last mile solution*.
Interviewed this episode:* Lee Jackson, Vice President Retail Business Development at JLL * JLL Canada * Jesse Michael, Managing Director at Adeptmind * Adeptmind
The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weeklypodcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
~If you would like to subscribe to only interviews by Retail Insider, a separate "The Interview Series" podcast show is now available (link to Apple Podcast show)~
Craig speaks with Terry Cassaday, founder and Chairman of ergonomic chair company ergoCentric which is expanding further into retail with new storefronts.
*Podcast Sponsor: Swyft is a rapidly growing Canadian same-day shipping company that has partnered exclusively with Retail Insider. Learn more about Swyft’s scalable, affordable best-in-class last mile solution*.
Interviewed this episode:* Terry Cassaday, founder and chairman of ergoCentric * ergoCentric
The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weeklypodcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
Craig and Michelle Bailey, Founder & CEO at The Blazing Group, discuss her new book “The Currency of Gratitude” and lessons that retailers can use in organizational training and overall operations.
*Podcast Sponsor: Swyft is a rapidly growing Canadian same-day shipping company that has partnered exclusively with Retail Insider. Learn more about Swyft’s scalable, affordable best-in-class last mile solution*.
Interviewed this episode:* Michele Bailey (Founder & CEO at The Blazing Group) * The Currency Of Gratitude: Turning Small Gestures Into Powerful Business Results (Amazon) * The Blazing Group
The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weeklypodcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
Craig and Jon discuss the launch of Vancouver-based CDNGLOBAL and what makes it unique, and the discussion shifts into what’s being seen in the market.
*Podcast Sponsor: Swyft is a rapidly growing Canadian same-day shipping company that has partnered exclusively with Retail Insider. Learn more about Swyft’s scalable, affordable best-in-class last mile solution*.
Interviewed this episode:* Jon Bishop, President & Co-Founder of CDNGLOBAL® * CDNGLOBAL®
The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weeklypodcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
Craig and Peter discuss La Maison Simons struggles through COVID and plans for beyond.
*Podcast Sponsor: Swyft is a rapidly growing Canadian same-day shipping company that has partnered exclusively with Retail Insider. Learn more about Swyft’s scalable, affordable best-in-class last mile solution*.
Interviewed this episode: Peter Simons, President and Chief Executive Officer of La Maison Simons*. * La Maison Simons
The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weeklypodcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
Craig speaks with entrepreneurs JJ Wilson and Tanner Johnston in an energetic conversation about their new Reyal Performance skincare and supplements lines.
*Podcast Sponsor: Swyft is a rapidly growing Canadian same-day shipping company that has partnered exclusively with Retail Insider. Learn more about Swyft’s scalable, affordable best-in-class last mile solution*.
Interviewed this episode:* Tanner Johnston, Founder at REYAL PERFORMANCE * JJ Wilson, Founder at REYAL PERFORMANCE * Reyal Performance
The Interview Series podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players. Also check out our The Weeklypodcast where Craig and Lee discuss popular content published on Retail Insider which is part of the The Retail Insider Podcast Network.
Subscribe, Rate, and Review our Retail Insider Podcast!
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
Craig and Nicola Kilner, CEO of Toronto-based beauty brand DECIEM, discuss the company's expansion including stores, growth during the pandemic as well as future plans for the rapidly growing iconic brand.
*Podcast Sponsor (Adyen): From in-store to in-app, unify your payments data across channels. Business. Not Boundaries [*Read more]
Discussed in this Episode:
- Nicola Kilner, CEO and Co Founder at DECIEM INC.
- DECIEM INC.
The Weekly podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, or through our dedicated RSS feed for Overcast and other podcast players.
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
Craig speaks with Dr. Alan Ulsifer, CEO of FYidoctors, discussing the optical company's expansion into medical aesthetics. Dr. Ulsifer reveals that his company is expanding further in Canada as well as into the United States and eventually globally.
- Alan Ulsifer, CEO of FYidoctors
- FYidoctors
**Podcast Sponsor (MSC): As one of the world's leading container ship lines, MSC is promoting a sustainable business model that goes far beyond the 'business as usual' approach. [Read more on MSC's Sustainability Program]
The Weekly podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, or through our dedicated RSS feed for Overcast and other podcast players.
Subscribe, Rate, and Review our Retail Insider Podcast!
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
Craig speaks with Moose Knuckles co-CEO Noah Stern about the future of the company as it goes fur-free. Included in the discussion is how Moose Knuckles pivoted and grew during the pandemic as well as its future plans to expand the brand with standalone stores globally.
- Noah Stern, Owner and CEO of Moose Knuckles Canada
- Moose Knuckles Canada
**Podcast Sponsor (MSC): As one of the world's leading container ship lines, MSC is promoting a sustainable business model that goes far beyond the 'business as usual' approach. [Read more on MSC's Sustainability Program]
The Weekly podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, or through our dedicated RSS feed for Overcast and other podcast players.
Subscribe, Rate, and Review our Retail Insider Podcast!
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
This week Craig speaks with INDOCHINO CEO Drew Green about where the company is going, including a new partnership with Nordstrom.
- Drew Green, Chief Executive Officer, President of INDOCHINO
- INDOCHINO
**Podcast Sponsor (MSC): As one of the world's leading container ship lines, MSC is promoting a sustainable business model that goes far beyond the 'business as usual' approach. [Read more on MSC's Sustainability Program]
The Weekly podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, or through our dedicated RSS feed for Overcast and other podcast players.
Subscribe, Rate, and Review our Retail Insider Podcast!
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
This week, Craig speaks with fashion icons Anjli and Gurpreet, discussing fashion in Canada as they begin working with Holt Renfrew as style consultants. The conversation includes a conversation about diversity as well as what we’ll be wearing as people begin to socialize in public again.
**Podcast Sponsor: Salesforce virtual “The Future of Retail is Now” event on June 22, 2021 featuring an exclusive fireside chat with Brian Solis. [Register Here]
Discussed in this episode:
- Anjli Patel - fashion lawyer & trademark agent
- Gurpreet Ahluwalia - Marketing and Fashion
- Eighteen Layers (Instagram)
- Holt Renfrew (Square One)
The Weekly podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, or through our dedicated RSS feed for Overcast and other podcast players.
Subscribe, Rate, and Review our Retail Insider Podcast!
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
This week, Craig and David discuss the 75 year fashion legacy of family-owned Murray Goldman, including the 37 year run of iconic Vancouver-based menswear retailer Boys'Co which will shut down at the end of this year. Despite the sad news, it's a positive conversation with a lot of history and gratitude.
- Boys'Co
- David Goldman, President, Goldman Investments Ltd. and Murray Goldman Ltd (Boys'Co Stores)
- Vancouver-Based Menswear Retailer Boys’Co Shutting Down Operations After 37 Years
The Weekly podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, or through our dedicated RSS feed for Overcast and other podcast players.
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
Craig and Melissa discuss the history of Toronto-based Gotstyle and how the retail brand that she founded in 2005 has been able to weather the pandemic, in addition to thoughts and ideas about the future of high-end fashion retail in Canada.
- Melissa Austria, Founder and Curator of Gotstyle
- Gotstyle website
- Retail Shift in Canada to Temporary Spaces: Interview with Gotstyle Founder Melissa Austria
- Gotstyle Video Commercial – Naked Man
The Weekly podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, or through our dedicated RSS feed for Overcast and other podcast players.
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
Craig and Charles discuss how he landed the position at the Downtown Vancouver Business Improvement Association 29 years ago, retail in the downtown core and what he has planned next.
- Charles Gauthier
- Downtown Vancouver Business Improvement Association
The Weekly podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, or through our dedicated RSS feed for Overcast and other podcast players.
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Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/
Gary Lenett, co-founder of Vancouver-based DUER, speaks to Craig about how he founded the brand, his vision for the future of retail as well as advice for entrepreneurs.
- Gary Lenett, Co-Founder of DUER
- DUER website
The Weekly podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, or through our dedicated RSS feed for Overcast and other podcast players.
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An off-schedule podcast discussion with Retail Insider journalist Mario Toneguzzi who was just named one of the world's top 10 business journalists. Craig and Mario discuss how he became a journalist and what he's seeing in Canadian retail during the pandemic through his interviews with top business leaders.
Interview Details: * Mario Toneguzzi (LinkedIn) * Retail Insider articles by Mario Toneguzzi
The Weekly podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, or through our dedicated RSS feed for Overcast and other podcast players.
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Retail Insider’s Editor-in-Chief Craig Patterson recently interviewed fashion icon Jeanne Beker in a two-part podcast. Ms. Beker was host of Fashion Television between the years 1985 and 2012 and the conversation includes a discussion of some of the most memorable moments, including exclusively announcing the retirement of iconic fashion designer Valentino.
Jeanne Beker captured the hearts and minds of Canadians by showcasing a glamorous world that Fashion Television also aimed to make accessible to the masses. Fast forward today and we see a democratization of designer brands in Canada and beyond.
Ms. Beker continues to be active in the media world including her current role as a host of Style Matters on TSC Today’s Shopping Choice.
Jeanne Beker BooksJeanne is the author of six books, including:
- Finding Myself in Fashion (April 2011)
- Strutting It!: The Grit Behind the Glamour (February 2011)
- Passion for Fashion: Careers in Style (March 2008)
- The Big Night Out (March 2005)
- Jeanne Unbottled : A Life in Fashion (January 2000)
Retail Insider’s Editor-in-Chief Craig Patterson recently interviewed fashion icon Jeanne Beker in a two-part podcast. Most notably, Ms. Beker was host of Fashion Television between the years 1985 and 2012.
Craig and Jeanne discuss retail and fashion and where things are going as consumer preferences shift during the COVID-19 pandemic. Included is new information that some may not know including Jeanne’s first fashion job at Toronto’s Yorkdale Mall where she also held her Sweet 16 party. Also stay tuned for part two of the podcast where Ms. Beker discusses her career on television including her current role as a host of Style Matters on TSC Today’s Shopping Choice.
Jeanne Beker, who recently marked her 69th birthday, grew up in Toronto and launched her career in 1968 with an acting role on CBC television sitcom Toby. Craig and Jeanne discuss her brief history of studying as a mime in Paris prior to moving back to Canada to work at CBC in Newfoundland as an arts and entertainment reporter before moving back to Toronto in 1978 to The NewMusic prior to landing in the fashion space.
Jeanne Beker BooksJeanne is the author of six books, including:
- Finding Myself in Fashion (April 2011)
- Strutting It!: The Grit Behind the Glamour (February 2011)
- Passion for Fashion: Careers in Style (March 2008)
- The Big Night Out (March 2005)
- Jeanne Unbottled : A Life in Fashion (January 2000)
The second part of the series will be released later this week and the best way to stay connected for that video is to sign up for our newsletter. Retail Insider puts out a daily email about Canadian retail news, articles, breaking stories and tours. You can sign up through this link.
An off-schedule podcast discussion with Adam Sturrock (VP of Product Marketing at Amplience). Craig and Adam discuss the importance of agility to the future of retail.
“Everyone says bricks and mortar is dying. I say it just has to evolve,” says Adam. Part of that evolution is the device sitting in everyone’s pockets – the smartphone. Everything is already in place, retailers just need to harness the right technology to really connect with their customers and enrich their experiences, whether they’re shopping online or walking into their physical stores.
A big part of the technology and infrastructure needed will be headless commerce. It provides the business agility retailers need to adapt quickly and proactivity implement change to gain a competitive edge.
Retail Insider Podcast is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.
Interview Details:
- Adam Sturrock (VP of Product Marketing at Amplience)
- Amplience
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An off-schedule podcast discussion with Peter Woolford (President of Clairmark Consulting Ltd.) and Stephen O'Keefe (President of Bottom Line Matters). Craig, Peter and Stephen discuss the retail awakening -- consumers are changing and retailers need to adapt.
Retail Insider Podcast is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.
Interview Details:
- Peter Woolford (President of Clairmark Consulting Ltd.)
- Stephen O’Keefe (President of Bottom Line Matters)
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An off-schedule podcast discussion with David Nagy, Founder of Calgary-based eCommerce Canada. Craig and David discuss the eCommerce marketplace and the pitfalls new entrants will encounter competing online.
Retail Insider Podcast is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.
Interview Details:
- David Nagy
- eCommerce Canada
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An off-schedule podcast discussion with Tyler Yang, Chief Executive Officer at Vancouer-based Loa Skin. Craig and Tyler discuss the enterprise that he and his business partner, Spencer Angeltvedt, have expanded focusing on skincare with plans to expand the product into retailers in Canada.
Retail Insider Podcast is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.
Interview Details:
- Tyler Yang
- Loa Skin
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An off-schedule podcast discussion with Marcelle Rademeyer, Founding Partner at Beauleigh Retail Consultants. Craig and Marcelle discuss what was happening in retail prior to the pandemic, and what the future holds as new tenants secure retail spaces across Canada.
The Weekly podcast by Retail Insider Canada is available on Apple Podcasts, Stitcher, TuneIn, or through our dedicated RSS feed for Overcast and other podcast players.
Interview Details:
- Marcelle Rademeyer
- Beauleigh Retail Consultants
- Instagram: @beauleigh_
- Website: https://beauleigh.com/
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An off-schedule podcast discussion with Lisa Hutcheson, Managing Partner at J.C. Williams Group. Craig and Lisa discuss discuss Ebeltoft's 2021 retail innovation book which showcases leading innovations in Canada and beyond.
Retail Insider Podcast is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.
Interview Details:
- Lisa Hutcheson
- J.C. Williams Group
- Global Retail Trends & Innovations 2021 (Ebeltoft Group)
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An off-schedule podcast discussion with Daniel Carman, VP at Over the Rainbow Ltd. Craig and Daniel discuss the COVID lockdown measure impacts on Canadian retailers and how provincial legislation is harming small retailers while allowing big-box stores to remain open.
Retail Insider Podcast is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.
Interview Details:
- Daniel Carman
- Over the Rainbow Ltd
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An off-schedule podcast discussion with Natalie Bibeau, President at NATA PR. Craig and Natalie discuss skills and education retailers may need to successfully emerge from a troubled 2020.
Retail Insider Podcast is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.
Interview Details:
- Natalie Bibeau
- NATA PR SCHOOL: Get known combining simplified Public Relations tactics.
Learn how to combine PR with social media to reach your clients and easily boost your SEO and sales. Find out about the next training sessions here : www.natapr.com/en
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An off-schedule podcast discussion with Matt Crowell, Founder & CEO of GetInTheLoop. Craig and Matt discuss the future of shopping centres in Canada in a time of digitization as retail heads online, and how the shopping centre has a potential advantage over Amazon.
Retail Insider Podcast is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.
Interview Details:
- Matt Crowell
- GetInTheLoop
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An off-schedule podcast discussion with Greg Neath, VP - Business Development In-Store & Direct Marketing and Premedia at TC Transcontinental Printing. Craig and Greg discuss the TC Transcontinental's product expansion strategy in Canada, and how the company grew to become the largest of its kind in the country.
Retail Insider Podcast is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.
Interview Details:
- Greg Neath
- TC Transcontinental Printing
TC Transcontinental is a leader in flexible packaging in the United States, Canada and Latin America. It is also Canada’s largest printer. The company has over 8,000 employees, the majority of which are based in Canada, the United States and Latin America.
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An off-schedule podcast discussion with Darryl Jullot, Managing Lead of Digital Main Street. Craig and Daryl discuss the challenges small retailer and other businesses are facing in Canada, what’s being done and what the future might hold.
Retail Insider Podcast is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.
Interview Details:
- Darryl Julott
- Digital Main Street
- BDC Small Business Week
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An off-schedule podcast discussion with Jose Ribau from EVP Digital & Innovation at Cadillac Fairview. Mr. Ribau discusses Ravel by CF and the technology initiatives underway, including the LiVE by CF app and their recent CF Guest List offering.
Retail Insider Podcast is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.
Interview Details:
- Jose Ribau from EVP Digital & Innovation at Cadillac Fairview
- Ravel by CF
- LiVE by CF
- CF Guest List
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An off-schedule podcast discussion with John Porter, Founder & CEO of BarterPay. Mr. Porter discusses the BarterPay community which chooses to leverage under-performing assets in the BarterPay network for products & services that offset real cash costs.
Retail Insider Podcast is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.
Interview Details:
- John Porter, Founder & CEO of BarterPay
- Retailers Across Canada Embracing BarterPay Platform Amid COVID-19 (Retail Insider Article)
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An off-schedule podcast discussion with Lynda Murray, the Chief Marketing Officer at ShipperBee. Ms. Murray explains how ShipperBee transforms parcel delivery without changing consumer behaviour while improving or customers business results, customer experience and our environment.
Retail Insider Podcast is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.
Interview Details:
- Lynda Murray, the Chief Marketing Officer at ShipperBee
- BEEcome a Shipper, a DriverBee (up to $25/hour) or a Hive Host (earn >$10M a year without any investment)
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An off-schedule podcast discussion with Ramesh Venkat and Mark Innes from David Sobey Centre for Innovation in Retailing and Services. Mr. Venkat and Mr. Innes discuss the latest research for Canadian retailer responses to COVID-19 and the Rise Again Retail virtual executive education program at the David Sobey Centre for Innovation in Retailing and Services.
Retail Insider Podcast is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.
Interview Details:
- Rise Again Retail: Virtual executive education program by the David Sobey Centre for Innovation in Retailing and Services designed to help retail executives navigate the challenges posed by the pandemic and to enable retail companies to take advantage of the opportunities ahead.
- Ramesh Venkat, Director, David Sobey Centre for Innovation in Retailing and Services
- Mark Innes, Executive In Residence, David Sobey Centre for Innovation in Retailing and Services
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An off-schedule podcast discussion with Dr. Rahul Kushwah, the co-founder and Chief Operating Officer at PredictMedix Inc, an artificial intelligence (AI) company with technology that tests for symptoms of COVID-19 and can be used to monitor spaces.
Retail Insider Podcast is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.
Interview Details:
- Dr. Rahul Kushwah, the Co-founder and Chief Operating Officer at PredictMedix Inc (a Canadian and US listed public company)
- PredictMedix Share Prices: CSE: PMED and OTCQB: PMEDF
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An off-schedule podcast discussion with Charles de Brabant, the Executive Director at Bensadoun School of Retail Management at McGill University. Mr. de Brabant discusses the long road ahead to a recovery in the Canadian retail industry amid weak consumer confidence, as well as what the future may hold as we begin to settle into a ‘new normal’.
Retail Insider Podcast is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.
Interview Details:
- Charles de Brabant, the Executive Director at Bensadoun School of Retail Management at McGill University.
- What Can be Learned From China as we Prepare to Open Up the Retail Sector in Canada? (recent Retail Insider article by Charles de Brabant)
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An off-schedule podcast discussion with George Minakakis, the Chief Executive Officer at Inception Retail Group Inc. Mr. Minakakis discusses the lead up to the COVID-19 (coronavirus) shutdowns, the current view of Canadian retail and overseas retail perspective on COVID-19 behaviors.
Retail Insider Podcast is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.
Interview Details:
- George Minakakis, Chief Executive Officer at Inception Retail Group Inc.
- Retailers in Canada Must Address Changing Consumer Habits Amid Coronavirus Isolation: Expert (by George Minakakis)
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An off-schedule podcast panel discussion with Carl Boutet, the Chief Strategist and Board Advisor for Studio RX for retail strategies. Mr. Boutet discusses how the COVID-19 (coronavirus) shutdowns are having a profound effect on the Canadian retail industry, including the demise of struggling chains as well as an acceleration of innovations that were already in the works.
Retail Insider Podcast is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.
Interview Details:
- Carl Boutet, Chief Strategist & Board Advisor at Studio Rx (Retail Strategy)
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An off-schedule podcast panel discussion with retail industry experts Gary Newbury, David Ian Gray and George Minakakis. Mr. Newbury, Mr. Gray and Mr. Minakakis discuss the impact of COVID-19 on Canadian retailers, and what the future might hold.
Retail Insider Podcast is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.
Interview Details:
-
Gary Newbury Transforms Retail Supply Chain, Logistics & Last Mile Outcomes During Disruption...Rapidly
-
David Ian Gray, founder and strategist at DIG360 Consulting Ltd.
-
George Minakakis, Chief Executive Officer at Inception Retail Group Inc.
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An off-schedule podcast interview with industry Gary Newbury and John McClymont about why click-and-collect will dominate in the face of costly and often unprofitable delivery. Mr. Newbury and Mr. McClymont also discuss supply chain strategies amid COVID-19 as well as the future of the industry.
Retail Insider Podcast is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.
Interview Details:
- Gary Newbury Transforms Retail Supply Chain, Logistics & Last Mile Outcomes During Disruption...Rapidly
- John McClymont Supply Chain & Operations Guru Dedicated to destroying the status quo
- Canadian Retailers Must Rethink Supply Chain Amid Vastly Changing Times (RI Article)
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An off-schedule podcast interview with Miya Knights, Head of Industry Insight, from Eagle Eye Solutions (responsible for the PC Optimum loyalty programs) about the recently published “Connected Consumer Report”. Ms. Knights discusses the report as well what is expected to change in the Canadian retail industry amid the recent COVID-19 pandemic.
Retail Insider Podcast is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.
Interview Details:
- Miya Knights, Head of Industry Insights at Eagle Eye Solutions
- Eagle Eye ‘Connected Consumer Report’ Reveals Canadian Shopping Preferences (Retail Insider article)
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An off-schedule podcast interview with David Ian Gray, founder and strategist at DIG360 Consulting Ltd. Mr. Gray discusses the inevitable consequence of the devastating economic impact the COVID-19 (coronavirus) pandemic is having on retailers across the country. The Weekly podcast returns on Friday.
Retail Insider Podcast is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.
Sponsored by Peregrine/Acorn: The team has shifted their BC facility from fabricating store fixtures to plexiglas shields to protect our grocery store workers during the COVID-19 pandemic. Visit https://www.peregrine.build or more information.
Interview Details:
- Second Wave of Retail Bankruptcies Expected in Canada Amid COVID-19 Pandemic: Expert
- David Ian Gray, founder and strategist at DIG360 Consulting Ltd.
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An off-schedule podcast interview with Mark Ainley, a retail flow analyst and consultant from Sense of Space in Vancouver. Mr. Ainley discusses the flow of retail and how physical spaces can be more welcoming to customers.
Retail Insider Podcast is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.
Interview Details:
- Mark Ainley, Principal & Consultant (LinkedIn)
- Sense of Space Contemporary Feng Shui
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An off-schedule podcast where Craig discusses Canadian retail trends with Ramesh Venkat, a director and retail expert from the David Sobey Centre for Innovation in Retailing and Services, including Canadian retail challenges, how the customer has changed over the last decade, how AI is being integrated into Canadian retail and other trending retail topics. The Weekly podcast returns on Friday.
Sponsored by Retail Executive Program - RISE: The Retail Innovation, Strategy & Excellence (RISE) program at the David Sobey Centre is designed to provide retail leaders with the skills, tools and insights to stay ahead of the curve. Hosted at Saint Mary’s University in Halifax, Nova Scotia from April 19 - 24, 2020, this 6-day intensive program exposes participants to current ideas by thought leaders and subject matter experts, in a retail-focused environment.
Retail Insider Podcast is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.
Interview Details:
- Ramesh Venkat, PhD
- David Sobey Centre for Innovation in Retailing and Services
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Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!
An off-schedule podcast interviewing the Owner & CEO of Calgary-based Swimco, Lori Bacon. Ms. Bacon discusses the challenges and opportunities of being a multi-store retailer in Canada, including how a customer-centric approach makes consumers comfortable being “half-naked”.The Weekly podcast returns on Friday.
Retail Insider Podcast is available on Apple Podcasts, Stitcher, TuneIn, Google Play, or through our dedicated RSS feed for Overcast and other podcast players.
Interview Details:
- Lori Bacon, Owner & CEO, Swimco
- Swimco: Swimwear & Beachwear
Subscribe, Rate, and Review our Retail Insider Podcast!
Follow Craig:
Follow Retail Insider:
Listen & Subscribe:
- Apple Podcasts
- Spotify
- Overcast
- Stitcher
- Google Play
Share your thoughts!
Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!