Leading the Way: Recent Episodes
Erica Price
A podcast series that delivers leadership development through conversations with RAC leaders. In each episode, we discuss a leader’s unique career journey, relevant leadership skills, current events and real-time challenges.
In episode 14 of Leading the Way, I speak with Neil Cooke, Deputy Group Chief Financial Officer. For those of you who know Neil, you won't be surprised that we start off chatting about surfing, from cold water brain freezes on Vancouver Island, to a Great White close encounter at Boranup beach.
We next chat about Neil's career journey covering his experience travelling to different parts of the world with global companies, and the various roles he has had at RAC over the last twelve years. Thanks for tuning in!
For Episode 13 of Leading the Way, I asked Phoebe Adams, Head of Connected Women to join me. Phoebe was hired at Better Labs as an Innovation Product Manager a year and a half ago.
Since then, she and her start up partner Steph have commercialised Connected Women and expanded interstate.
Phoebe has worked in the world of innovation for a while, and I was curious to learn about how a concept starts as an idea, goes through a rigorous process and ends up as a commercialised business. I also wanted to delve into Phoebe's perspective on leading teams. Thanks for tuning in!
In this podcast episode, I am delighted to speak with Kylie Johnston, Group Executive People.
Kylie shares the books that shaped her outlook, her exposure to small business operations from a young age, her steep learning curve in hospitality, and developing a service mindset which ultimately led to her trail blazing work on the Member Centred Blueprint.
I hope you enjoy this episode of Leading the Way.
In Leading the Way podcast Episode 11, I interview Tracy Hailstones, the GM of Roadside Services.
In my conversation with Tracy, I was moved by the care she has for her people. Examples of this include, focusing on compassion to understand the fears and concerns of people while they move through significant change, being grounded in a positive intention for difficult conversations, and emphasising the importance of every patrol coming home safely.
Tracy shares tips, strategies and insights into her experience leading projects and people, highlighting important leadership characteristics - authenticity, compassion, empathy and courage.
Thanks for listening!
In episode 10, I'm delighted to speak with Nic Polyblank, the Revenue and Member Experience Manager for Parks and Resorts. Nic shares his experiences living as a backpacker at the Monkey Mia resort, trading in his backpack for luxury at Crown Towers, and returning to RAC in his current role as COVID hit.
We deep dive into the operations behind our Parks and Resorts, the challenges the employees overcome daily, and the amazing member experience they aim to create across the state. I hope you learn a thing or two - I certainly did!
Andrew O'Hara is my latest guest on the Leading the Way podcast. Andrew recently celebrated his 10th anniversary at RAC and has been the CEO of Insurance for the last 5 years.
I'm delighted to share some of Andrew's story with you, from his first role in Insurance, to his move across the country, to his career challenges and highlights so far. We explore the benefits of changing roles, the importance of gender equity, and strategies for taking care of our mental health. Enjoy this episode!
As I continue to interview leaders across RAC, I am amazed at the diversity in our people. Leading the Way - Episode 8 features Sharon Rowse, the General Manager of Community Impact.
In our conversation, we cover many topics including being English royalty, an unfortunate incident with a movie star, and her experience leading the creation of the new Purpose, Vision, and Mission. Enjoy listening to the podcast and let us know what you think in the comments.
As part of DevelopMe Week, I hosted a live podcast interview with James Edwards.
James is the General Manager of Strategic Innovation and CEO of Better Labs. I'm really happy to be able to share the audio of this live interview, where you can hear the audience responding to our conversation.
In this episode, James and I discuss the power of transparency, hiring for culture first, failing fast, freeing up space for innovation, and starting a business with a problem, not an idea. If you are curious about the Strategic Innovation team or want insight into the world of innovation and start-ups, you'll enjoy this conversation.
I have had the pleasure of working with Jaime over the last few years, and I appreciate his honesty, deep listening, and genuine interest in others. In his time here, he and his team have delivered a massive digital transformation which he describes as bringing RAC technology out of the '80s and into the cloud.
In this episode, we talk about his approach to leadership, parenting, growth mindset, and the long list of passions that will keep him busy when he retires one day.
In episode 5, I speak with Claire Penney-Owen who is the Head of Change, a mum to three boys, and a die-hard English cricket and rugby supporter.
Claire has worked at RAC for over seven years, and in this time, she has been runner-up Employee of the Year and has been nominated for Leader of the Year multiple times.
Tune in to hear Claire's perspective on change, being an authentic leader, and how to navigate ambiguity.
Haylee started at RAC a year and a half ago as the General Manager Brand and Marketing. She stepped into a new role, set up a new function, and built a new team.
In this podcast episode, Haylee and I speak about working overseas, being a full-time mum, the PhD she started, recovering from a serious accident, and landing at RAC.
I hope you enjoy hearing her perspective on leadership and can learn from her diverse professional and life experience.
In this episode, Paige and I explore leading high performing frontline teams through a pandemic and her approach to managing challenging conversations with our members. We also cover what it was like for her to leave RAC and return 'home', how she keeps connection at the centre of her leadership, and how she's learned from making mistakes in her 6 years at RAC. We can learn a lot from our frontline teams, and there are plenty of gems in this conversation with Paige.