People of the PNW: Recent Episodes
People of the PNW
Want to learn about Express best practices in a whole new way? Sit down with Express expert and Franchise Developer for the well respected Pacific Northwest Region, Dawn Colston, and other leaders from her region as she talks through your franchise, staffing, and leadership challenges. New episodes weekly!
Join Dawn and Kelly as they visit with Carla Reyes, former Express FOC. Listen as Carla shares her passion for the role and how she excelled in it.
Dawn sits down this week with Tobin Miller to discuss the Top 50 Sales Program and announce our region Top 50 Sales Reps for 2019. Listen in to hear about who hit, what changes have been made for 2020, and what your strategy should be to become a Top 50 Sales Team!
Happy New Year! It's 2020 and we are back. This week we discuss Top 50 Sales Rep Changes, Squad Call Changes, and best practices to get off to a strong start in 2020.
This week Dawn and Kelly share some quick highlights from the year. Listen to see if your office is featured and to celebrate our region!
This week, Dawn and Kelly talk about Business Reviews. Should you do them and what tools should you use to prepare them? Tune In!
Functional Roles are almost here! Listen this week as Dawn and Kelly talk about the changes and what that means for you.
This week, Dawn and Kelly chat with Tamberyne McCutcheon, a new sales rep in Anchorage, about all things sales rep including ramp up, Fast Track, and awards.
This week Brett Weinberg joins Dawn and Kent Marketing Specialist - Nicole Rigoni - to discuss all things EMMA. If you are not using this amazing tool in your office, stop what you are doing and get started!
Dawn sits down with Walter Thompson from Lloyd's Register and Regina Fitzgerald from Franchise Systems to discuss what ISO certification means to Express and our clients.
This week Dawn sits down with Jake Domer, 10 year veteran franchisee of the award winning Bellevue office. Not sure how to approach selling to big prospects? Jake shares how he mastered the process with Bellevue who regularly bills big names like Microsoft and Terex.
Mark Hagen, tenured franchise owner of Bellingham, Mount Vernon, Everett joins us this week to share his tips for retaining his long-time clients. Mark and Sandy Hagen are the top producing owners within the PNW and among the top elite of Express worldwide. Listen in as Mark tells us how small things make a big impact.
Feel like you never know what to say in your MPCs? This week Dawn and Kelly talk about questions you can ask in the interview process to ensure you don't struggle any longer!
What is a JOA? How do you use it? Why are there so many acronyms? Brett Weinberg, Professional Field Consultant for the West Zone, is here this week to answer all those questions and many more. Listen to why you should look through that inbox for your JOA and put it to use immediately.
With Ready for Takeoff wrapping up, what's next? Listen in as Dawn and Kelly discuss the Change Your Climate Challenge coming in Q4.
Interested in learning more about eDocs and what to expect in the coming roll out? This week Kelly and Dawn chat with Bayley Lichtenberg about how the eDocs beta test is going and what to expect to make the transition to paperless go smoothly in your office next month.
Join us as we mix it up this week and share Ready for Takeoff updates on the podcast instead of Facebook live! We are also giving region shout outs so don't miss this short episode.
Want to learn how to grow current accounts and make more money? Express has a process for that! This week Dawn and Kelly discuss the QC process and how to maximize your QC calls.
Hear how Express has evolved from one of the originals. This week, Dawn and Kelly chat with longtime franchisee Kris Hoglund to hear about what it was like to be apart of the early Express days and what a big transformation we have had.
Cheri Milford is in the Snoqualmie Studio this week and it's all about Office Services! Need to know why you should invest in office services? Listen up as Cheri & Dawn discuss the benefits of diversifying your business!
Dawn sits down with new sales reps, Katrina Engelbrecht (Olympia) and Jordan Bradley (Seattle) to share what they've learned so far, how they stay motivated, and their keys to success for new reps.
Dawn and Kelly sit down to discuss growing offices around the region. Listen in to hear which offices are making a big impact.
Dawn sits down with longtime partners in crime - Elisha Arunga & Tobin Miller- to discuss how to keep the outside and inside "N'SYNC". This podcast is great for inside and outside team members to hear tips and tricks for keeping everyone on the same page.
Dawn and Jeremy Flowers, Corporate Office Services Developer, chat about the different fast track programs going on in our region right now. Tune in for lots of shout outs and explanation of the programs!
This week, Dawn chats with Jenni Cruz and Kayla Rawie, Recruiters for Express Healthcare. Find out how the two healthcare offices in our region can benefit your office! Listen for a special shout out to Julius and Freda, the other Express Healthcare recruiters!
Confused about all the recent competition launches? Dawn and Kelly sit down to explain the Q3 initiatives and what you need to do to win.
Dawn and Kelly chat with Nicole Rigoni, Marketing Specialist for multiple offices in the PNW Region. Listen as they discuss the benefits and challenges of adding this exciting new role to your team!
Dawn and Kelly chat with Ashley Stone, successful manager of the ever growing Centralia office. Listen as these three discuss the impacts of big life changes, their personal transitions at Express, and how change impacts the workplace
On this episode, Dawn sits down with Stephanie Eterovic, Everett, WA Office Manager, and Stacey Snodgrass, longtime Manager of the highly successful Bellingham, WA office and franchisee of the up and coming Everett, WA office. Listen as these high performing leaders share their tips for success!
This week, Kelly & Dawn sit down with Bayley Lichtenberg to discuss the challenges of the recruiting specialist role. Join us to learn how she manages her schedule, finds candidates, and works with her team. Click below to learn more about this exciting role.
This week, Dawn connects with long-tenured industrial superstars Elisha Arunga and Bridget Holt to discuss how the workplace has changed since they started, how associates have changed, and how to manage it all. Don't miss it!
This week, Dawn and Kelly chat with Denise Anderson, Tacoma Front Office Coordinator, about managing a lobby and providing stellar customer service. Listen as this 6-year veteran shares her secrets to success!
This week, Dawn and Kelly chat about ways to increase the number of different companies you are contacting in a week. Listen in as we give you simple ways to add new companies to your database!
This week, Dawn sits down with Aaron Spiro, Seattle General Manager, to discuss best hiring and on-boarding practices to ensure you are setting your internal team members up for success.
Want to learn more about running a professional Skilled Trades desk? On this week's episode, hear from our experts Amanda Zender (Bellingham), Christina Boatright (Kent), and Kerri Shaffer (Tacoma) as they share their tips and best practices. Please be patient with us as we work through our editing challenges
Hear phone interviewing tips from the expert- Dave Kehlor, Frachise Developer in Indianapolis. Dave's region created the phone interview process almost 3 years. Get general tips and statistics from the region that piloted the best practice. This podcast is 20 minutes of great information!
Want to hear some tips and tricks from Top 50 sales reps? Want to know what the new Top 50 rules are? On this week's episode, we cover the new auditing rules for new clients and chat with Top 50 reps Katelyn Huffman (Mount Vernon) and April Grady (Tacoma)
Don't know where to start with Client Safety Inventories? This week Dawn and Tammy Goodell discuss Safety Tours with Washington Worker's Comp expert - Lisa Kramer. Learn who, when, and why from Washington's best!