The ServiceMonster Podcast: Recent Episodes
ServiceMonster
Welcome to The ServiceMonster Podcast, your bi-weekly resource for all things ServiceMonster. All episodes are hosted by ServiceMonster CEO Joe Kowalski, with guest hosting duties coming from ServiceMonster employees, service industry leaders, and many others. Thanks for listening and we hope you enjoy!
In this episode of The ServiceMonster Podcast, Joe, Adam, and Mary discuss what makes for great Customer Support & Service, and why it is so important to your business. Also in this episode, we go over the latest updates to the ServiceMonster software, and break down some posts from SMUG. Be sure to check back every week for new episodes!
0:00 - Intro 1:23 - Customer Support & Customer Service 2:29 - Why It’s Important To Be Good At It 7:38 - Leads Through Reviews 10:09 - Being The Expert 12:24 - Making Excellent Customer Support Part Of The Culture 17:56 - The Metrics 21:33 - The End Result 23:13 - ServiceMonster Updates 31:38 - SMUG Paul: Fancy New Buttons 33:57 - SMUG Nathaniel: API? Ask Bruno 37:11 - Outro
In this episode of The ServiceMonster Podcast, Joe, Adam, and Asher have a conversation with Robert Ayala about his entrepreneurial journey have a service business owner. Starting from the beginning, to finding Super Hero employees, getting off the truck, focusing on social media, and getting good reviews.
0:00 - Intro 1:03 - Robert Ayala: How It Started 5:23 - Creating A Path For Your Employees 11:56 - Getting Off The Truck 15:33 - What To Do Off The Truck 22:14 - When You Want To Go Big You Have To Go Small 25:28 - Using Social Media and Reviews 29:44 - Uniforms 34:07 - Loft 35:53 - Running Two Different Businesses 37:52 - Parting Words 39:56 - Outro
In this episode of The ServiceMonster Podcast, Joe, Adam, and Mary break down internal employee communications within ServiceMonster 6 and the app, from notes to activities, and more! Joe & Adam go in depth on the feature request process, and also in this episode, our weekly updates on the software, and a deep dive at some of our highlighted posts in SMUG.
0:00 - Intro 2:33 - Employee Communications 3:43 - Notes 10:46 - Activities 22:26 - ServiceMonster Updates 30:12 - SMUG Matt: Customize Order Approval Page 32:04 - SMUG Paul: Show Route Feature 33:33 - Feature Request Process 47:51 - Outro
In this episode of the ServiceMonster Podcast, Adam and Mary give you the rundown on appointment reminders. How to set them up, default settings, and how to customize them to best serve your business. Also in this episode, our weekly updates on the software, and a deep dive at some of our highlighted posts in SMUG.
0:00 - Intro 04:01 - Appointment Reminders Set-Up 12:20 - Do Not Contact 13:35 - Default Pipeline 14:47 - After The Appointment Reminders 16:34 - ServiceMonster Updates 18:23 - SMUG Kimberly: Referral Program 20:32 - SMUG Vincent: Mobile App Question 22:44 - SMUG Matt: Client Not On The Schedule 26:18 - Outro
In this episode of The ServiceMonster Podcast, Joe, Adam, and Mary take a look into drip campaigns within ServiceMonster. How to set them up using templates, how to set them up from scratch, and why they are so important to your business. We also go over ServiceMonster Updates, and take a look at some of your questions in SMUG. Check back every week for a new episode of the Podcast!
00:00 - Intro 02:25 - Showcasing Drip Campaigns 13:35 - Starting A Campaign From Scratch 19:20 - The Importance Of These Campaigns 25:52 - ServiceMonster Updates 29:36 - SMUG Alan: Reference Field 31:21 - SMUG Matt: Change Order Accepted E-mail 32:04 - SMUG Kimberly: Disable Creating New Services for Technician Security Roles 33:49 - SMUG Corey: Help With Marketing and E-mail templates 38:23 - Outro
Creating Templates: https://www.help.servicemonster.net/help-articles/creating-marketing-templates
Order Approval tool: https://www.help.servicemonster.net/help-articles/online-estimate-order-approval Security Roles: https://www.help.servicemonster.net/help-articles/security-roles
Marketing webinar: https://www.bigmarker.com/servicemonster/ServiceMonster-Marketing
6.5.6. Release notes link: https://www.help.servicemonster.net/release-notes/release-notes-v6-5-6
In this episode, Joe and Adam have a conversation with Bobby Walker about starting a new business, the importance of reviews and the future of Trade Shows. Check back every week for a new episode!
In this episode, Joe, Adam, and Mary discuss Zapier. How to set it up, connect to it, and start using it for your business. Adam gives you the update on ServiceMonster, as well as highlighting some posts from the community on SMUG. Check back every week for a new episode!
00:00 - Intro 02:03 - Zapier 101 08:18 - Where To Start 12:17 - Setting Up Connections 23:38 - Pulling Data Out Of Zapier 36:04 - ServiceMonster Updates 45:02 - SMUG Heather: Why Are My Routes Out Of Order? 46:13 - SMUG Robin: New Note Options 47:21 - Outro
00:00 Intro
01:48 - Documenting How to Scale A Business
15:35 - What’s The Motivation?
23:28 - Teams & People
27:17 - No More Excuses
33:02 - Finding The Right Formula To Grow
37:09 - Legitimate Coaching
40:58 - Conquer
44:59 - Outro
Check out Brandon Vaughn's channel here:
https://www.youtube.com/channel/UCsXBxhukhivePlAq7PYLi_A
In this episode Adam does a deep dive into schedule, from appointment views to route tags, and Joe goes over a change to the podcast. Check back every week for a new episode!
In this episode, Joe and Adam sit down for a conversation with Robert Atlas, where they discuss his success in carpet repair running a different type of franchise. Check back every other week for a new episode!
In this episode, Joe, Adam, and Michael discuss weekly SMUG posts, share some news on our latest product updates, and say a farewell to Michael. Check back every other week for a new episode!
In this episode, Joe, Adam, Michael, and Mary continue their deep dive into all things hiring... including the importance of paying attention to some of the "boring" legal aspects, employee training, and establishing a phenomenal company culture! Also covered are weekly SMUG posts, release info, and general ServiceMonster news. Check back every other week for a new episode!
In this episode, Joe, Adam, Michael, and Mary talk about all things hiring. From creating a good job ad to your overall marketing & branding, every service business owner who is growing their business will find something of value here. Also covered are weekly SMUG posts, release info, and general ServiceMonster news. Check back every other week for a new episode!
0:00 - Intro
2:19 - Hiring Employees
13:02 Marketing to Hire Employees
18:08 - Getting the Interview Right
31:27 - Hire Slow, Fire Fast
36:56 - Have a Plan For Your Hires
44:43 - ServiceMonster Updates
51:39 - SMUG Kimberly: Security Roles
52:30 - SMUG Nathaniel: Jyngle or Hatch?
53:41 - SMUG Ken: Implementing a Service Plan
1:00:27 - SMUG Pete: Shoutout to Michael
1:03:27 - SMUG Jarred: Attaching Pictures to the Work Order
1:04:51 - Outro
In this episode, Joe, Adam, and Mary discuss profit margins. Why you should know them, and why they're so important to your business. Mary gives us an overview of setting up a marketing campaign in ServiceMonster 6. Also covered are weekly SMUG posts, release info, and general ServiceMonster news. Check back every other week for a new episode.
In this episode, Joe, Adam, and Michael discuss preparing for spring marketing campaigns, and ways to get a head start before the busy season! Also covered are weekly SMUG posts, release info, and general ServiceMonster news. Check back every other week for a new episode.
In this episode, Joe, Adam, Michael, and Mary discuss why having great customer support is so important - and how to get there in your business! Also covered are weekly SMUG posts, release info, and general ServiceMonster news. Check back every other week for a new episode.
In this episode, Joe, Adam, Michael, and Mary share some practical tips for fortifying your business in the new year. Also covered are weekly SMUG posts, release info, and general ServiceMonster news. Check back every other week for a new episode!
In this special yearly episode, Joe, Adam, Michael, and Mary go over the BEST new ServiceMonster features of 2020! Also covered are weekly SMUG posts, release info, and general ServiceMonster news. Check back every other week for a new episode!
In this episode, Joe, Adam, and Michael talk about the importance of honesty and integrity as a business owner. Plus, the team talks through why the decision was made to cancel The ServiceMonster Cleaning Symposium. Also covered are weekly SMUG posts, release info, and general ServiceMonster news. Check back every other week for a new episode!
In this episode, Joe, Adam, and Michael discuss the top 10 reasons you're not using ServiceMonster - and offer solutions to each of them. Also covered are weekly SMUG posts, release info, and general ServiceMonster news. Check back every other week for a new episode!
In this episode, Joe, Adam, Michael, and Mary discuss how opportunity costs play a large role in every area of your life - and how tracking opportunities in ServiceMonster helps you run a more efficient business! Also covered are weekly SMUG posts, release info, and general ServiceMonster news. Check back every other week for a new episode.
In this episode, Joe, Adam, and Michael tackle how to overcome several common sales objections - and why it's so important to be prepared! Also covered are weekly SMUG posts, release info, and general ServiceMonster news. Check back every other week for a new episode.
In this episode, Joe, Adam, Michael, and Mary discuss the customer lifecycle and how CRM software helps you manage it. Also covered are weekly SMUG posts, release info, and general ServiceMonster news. Check back every other week for a new episode!
In this episode, the ServiceMonster team (Joe, Adam, and Michael) are joined by a special guest... Michelle Myers from Pink Callers! This week the discussion revolves around virtual office options for service businesses, building GREAT company culture, and why Pink Callers and ServiceMonster go hand-in-hand. Also covered are weekly SMUG posts, release info, and general ServiceMonster news. Check back every other week for a new episode!
In this episode, the ServiceMonster team takes a detour from the usual business-focused topics. Join Joe, Adam, Michael, and Justin as they journey off-topic into the worlds of genius filmmaking, celebrities eating hot wings, the evolution of a famous podcast host, and even crossover country/hip-hop. This is a different one... buckle up!
In this episode, Joe, Adam, and Mary tackle our third podcast focused on scaling your service business. This week, the topic is company communication! Also covered are weekly SMUG posts, release info, and general ServiceMonster news. Check back every other week for a new episode.
In this episode, Joe, Adam, and Mary tackle our second podcast episode on scaling your service business. This week, the focus is on how to use commissions to incentivize your employees! Also covered are weekly SMUG posts, release info, and general ServiceMonster news. Check back every other week for a new episode!
In this episode, Joe, Adam, and Michael explore how employees, training, and culture affect the scalability of a service business. Also covered are weekly SMUG posts, an in-depth look at release 6.5.1, and general ServiceMonster news. Check back every other week for a new episode!
In this special episode, Joe, Adam, and Michael are joined by Rich from Broadly to show how a ServiceMonster and Broadly integration helps you run a stronger business! Also covered are weekly SMUG posts, an in-depth look at release 6.5.1, and general ServiceMonster news. Check back every other week for a new episode.
In this episode, Joe, Adam, and Michael cover the seven big ideas of StoryBrand marketing. Also covered are weekly SMUG posts, product updates, and general ServiceMonster news. Check back every other week for a new episode!
In this episode, Joe, Adam, and Michael discuss how diversifying your service business can catapult you into a season of growth. Also covered are weekly SMUG posts, product updates, and general ServiceMonster news. Check back every other week for a new episode!
In this episode, Joe, Adam, and Michael break down several important KPI's (Key Performance Indicators) for your business. Also covered are weekly SMUG posts, product updates, and general ServiceMonster news. Check back every other Wednesday for a new episode!
In this episode, Joe, Adam, and Michael dive into new cleaning industry data and highlight the key differences between retention and loyalty. Also covered are weekly SMUG posts, product updates, and general ServiceMonster news. Check back every other Wednesday for a new episode!
In this episode, Joe, Adam, and Michael talk through how best to communicate with your customers during a crisis situation. Also covered are weekly SMUG posts, product updates, and general ServiceMonster news. Check back every other Wednesday for a new episode!
In this episode, Joe, Adam, and Michael preview an exciting upcoming announcement from ServiceMonster: The 30 Day Business Challenge! Also covered are weekly SMUG posts, product updates, and general ServiceMonster news. Check back every other Wednesday for a new episode.
After a brief break, we're back! In this episode, Joe, Adam, and Michael cover a broad range of topics from how to navigate a crisis to new ServiceMonster features. Also covered are weekly SMUG posts, product updates, and general ServiceMonster news. Check back every two weeks for a new episode!
In this episode, Joe & Adam discuss the ins and outs of one of the biggest ServiceMonster releases ever (coming soon). Also covered are weekly SMUG posts, product updates, and general ServiceMonster news. Check back every two weeks for a new episode!
In this episode, Joe & Adam walk through a simple plan to help cleaning business owners build a sales process. Also covered are weekly SMUG posts, product updates, and general ServiceMonster news. Check back every two weeks for a new episode!
In this episode, Joe & Adam discuss the importance of vendor relationships and finding vendors that you can trust. Also covered are weekly SMUG posts, product updates, and general ServiceMonster news. Check back every two weeks for a new episode!
In this episode, Joe & Adam break down a great method of setting up SMART business goals. Also covered are weekly SMUG posts, product updates, and general ServiceMonster news. Check back every two weeks for a new episode.
In this special end of the year episode, Adam walks through the top 10 ServiceMonster features of 2019! Also covered are a few quick updates and a discussion on the tragic loss of Adam's beard. Check back in 2020 for a new episode!
In this episode, Joe and Adam highlight an important ServiceMonster feature: service items! Also covered are weekly SMUG posts, product updates, and general ServiceMonster news. Check back every two weeks for a new episode.
In this episode, Joe and Michael discuss the ins and outs of analyzing leads for your service business. Also covered are weekly SMUG posts, product updates, and general ServiceMonster news. Check back every two weeks for a new episode!
In this episode, Adam and Michael are joined by Curtis and Shawn from NiceJob! This episode is all about why reviews are so important and how NiceJob + ServiceMonster helps YOU get more of them. Also covered are weekly SMUG posts, product updates, and general ServiceMonster news. Check back every two weeks for a new episode!
In this episode, Joe and Adam chat about the benefits and drawbacks of lead generation companies. Also covered are weekly SMUG posts, product updates, and general ServiceMonster news. Check back every two weeks for a new episode!
In this episode, Joe and Adam tackle what to do in the coming winter months, including becoming an even better leader and utilizing FillMySchedule cards. Also covered are weekly SMUG posts, product updates, and general ServiceMonster news. Check back every two weeks for a new episode!
In this episode, Joe and Michael continue their discussion on branding, with a focus on more of the big picture aspects to creating and maintaining your company brand. Also covered are weekly SMUG posts, product updates, and general ServiceMonster news. Check back every two weeks for a new episode!
In this episode, Joe and Michael focus on something that is often overlooked in service businesses: BRANDING. Also covered are weekly SMUG posts, product updates, and general ServiceMonster news. Check back every two weeks for a new episode!
In this episode, Joe and Adam dive deep into scheduling! They cover the new ServiceMonster desktop schedule, mobile scheduling, and why the schedule is so important. Also covered are weekly SMUG posts, product updates, and general ServiceMonster news. Check back every two weeks for a new episode!
In this episode, Joe and Adam give a recap of the ServiceMonster Simplified webinar and focus on our brand new mobile app! Check back every two weeks for a new episode.
In this episode, Joe and Michael discuss how a big marketing event can help your business through a season of change. Also covered are the weekly SMUG posts, product updates, and general ServiceMonster news. Check back every two weeks for a new episode!
In this episode, Joe and Adam analyze some cleaning industry statistics and discuss pricing! Also covered are the weekly SMUG posts, product updates, and general ServiceMonster news. Check back every two weeks for a new episode!
In this episode, Joe and Adam deep-dive into Zapier integration with ServiceMonster. Also covered are the weekly SMUG post discussions, product updates, and general ServiceMonster news. Check back every two weeks for a new episode!
In this episode, Joe and Adam discuss the importance of one basic business practice: answering your phone! Also covered are the weekly SMUG post discussions, product updates, and general ServiceMonster news. Check back every week for a new episode!
In this episode, Joe and Adam discuss how to learn and grow from your best and worst business decisions. Also covered are the weekly SMUG post discussions, product updates, and general ServiceMonster news! Check back every week for a new episode.
In this episode, Adam, Javi, and Michael discuss the importance of maintaining a solid relationship between the sales and marketing functions of a business. Also covered are the weekly SMUG post discussions, product updates, and general ServiceMonster news! Check back every week for a new episode.
In this episode, Adam and Javi cover all of your weekly ServiceMonster news, SMUG posts, and product updates! Check back every week for a new episode.
In this episode, Joe and Adam talk about employee screening and reputation management. Having reliable and trustworthy employees is vital to not just you as a business owner but also to your customers. One of our integrations, The Seal, focuses on helping you out in this area. Check out the episode to learn more!
In this shortened episode of The ServiceMonster Podcast, Adam and Javi chat about our newest release hotfixes and discuss the best SMUG posts of the week. Check back every week for a new episode!
In this episode, Joe and Michael cover all of your weekly ServiceMonster news, with a special guest appearance from one of our developers, Ethan. This is the episode to listen to if you want to know more about our development process from beginning to end. Check back every week for a new episode!
In this episode, Joe and Adam highlight one of our favorite features: The Kanban board. This amazing time management and project management tool is widely used and can change the way you run your business. Check back every week for a new episode!
In this episode, Joe is joined by Javi for a discussion on all things sales! They cover the importance of instilling a sales mentality throughout your team, how to upsell, and what to do about commissions. Check back every week for a new episode!
In this episode, Joe and Adam cover everything you need to know about SOP's (Standard Operating Procedures). This is something that is often overlooked by small business owners but is crucial to achieving long-term business success. Check back every week for a new episode!
In this episode, Adam is joined by Javi for a shorter edition of the podcast. Featured are several SMUG posts and some post-April Fools pranking from Javi. Check back every week for a new episode!
In this episode, Joe and Adam discuss the ServiceMonster mobile story, from the success of the Technician app to the soon-to-be-released Mobile Pro app. Check back every week for a new episode.
In this episode, Joe is joined by Michael, ServiceMonster's marketing coordinator, to talk about... you guessed it... all things marketing! Also featured is an overview of the newest release and our weekly SMUG discussion. Check back every week for a new episode.
In this episode, Joe and Adam discuss automated drip campaigns, a hotfix for ResponsiBid users, and some general questions/comments in the ServiceMonster User Group on Facebook. Also featured... PI DAY! Check back every week for a new episode.
0:00 – 4:43 Intro/Joe addresses server issues
4:44 – 5:37 Why there was no live stream
5:38 – 9:12 SMUG: Alan, where is the show?
9:13 – 9:49 SMUG: Brenda, new reports
9:50 – 13:20 SMUG: Melissa, uploading pics and docs to a site
13:21 – 18:02 Feature Focus: Drip Campaigns
18:03 – 19:54 Drip Campaigns: Call List
19:55 – 24:12 Drip Campaigns: Use Cases
24:13 – 30:32 Drip Campaigns: Dangers of automation
30:33 – 37:47 Drip Campaigns: FAQ
37:48 – 40:21 Webinars/Training/Support Help
40:22 – 41:03 Outro
In this episode, Joe and Adam cover the importance of client retention strategies, including discussing ServiceMonster's own direct-mail marketing service called FillMySchedule. Also featured are a harrowing tale from the ServiceMonster office and some updates on future releases! Check back every week for a new episode.
Timestamps:
0:00 - 6:05 Intro/Office scare
6:06 – 9:55 Zapier/Reports
9:56 – 14:13 Tim from SMUG/Schedule update
14:14 – 19:07 Kevin from SMUG/Follow up text
19:08 – 28:27 Client Retention Pt. 1 FMS
28:28 – 31:42 Client Retention Pt. 2 Case Studies
31:43 – 36:09 Client Retention Pt. 3 FMS Pt. 2
36:10 – 44:03 FMS FAQ
44:04 – 46:13 Closing
- Welcome to #theservicemonsterpodcast, your new weekly resource for all things ServiceMonster. * ------------------------------------------------------------- IN THIS EPISODE OF THE PODCAST We're taking a look at some of the updates and fixes that came out with our latest release of ServiceMonster 6.3.3 Full list of release notes here: https://old.servicemonster.net/blog/2019/02/19/servicemonster-6-3-3-release-notes/ We talk about the posts from Paul, Jorel, and Joe himself in SMUG And our main focus of the week: Lead Acquisition Acquiring leads, managing leads, and jumping on them when they're hot!