Management Success' Podcast: Recent Episodes
Management Success
Bob Spitz from Management Success talks with successful auto repair shop owners about management techniques and what is need to take your shop to the next level. Bob Spitz & Steve Ek, of Ek Automotive, talk general automotive repair shop management while Bob talks with Kareem Abouzeid from Knockout Collision about expanding your collision shop.
Episode One - The 5 areas of the business that effect car count - Owner and managements attitude toward customers—Is Your shop car-centric or customer centric? Bob Spitz hosts a conversation with 3 of the top shops in the country to discuss the topic of car count and how owner attitude effects everything Steve Ek—Ek Automotive Nancy Knight-- Knights Automotive Kate Jonasse—K Tech Automotive
Bob Spitz from Management Success talks with Kareem Abouzeid, Knockout Collision, and Dino DiGiulio, Body Best Collision, about controlling the shrinking profit dollar in auto body shops.
Bob Spitz from Management Success talks with Kareem Abouzeid, Knockout Collision, and Dino DiGiulio, Body Best Collision, about the process from when a car arrives for repairs all the way through delivery.
Bob and Kareem continue their talk about increasing your shops efficiency though proper processes and procedures to create a better bottom line, improve customer satisfaction and keep the insurance companies happy.
Bob Spitz, Steve Ek and PJ Roberts from Roberts Automotive discuss the importance of written policy for guiding new and existing employees.
Bob and Kareem Abouzeid from Knockout Collision talk about how to improve efficiency to increase your bottom line.
First of the series—Tips on handling the customer from the phone call through the initial estimate process.
Bob Spitz and Steve Ek of EK Automotive discuss marketing to potential employees and technicians.
In this first recording in the series “Building a Winning Team”, Bob Spitz and Steve Ek of EK Automotive discuss the importance of attitude and tone in building a true team of professionals in your shop.