The Enterprise Technology Podcast: Recent Episodes
John Perez
All things software and Best Practices in the Enterprise Software industry. Including discussions on Customer Relationship Management, Enterprise Resource Planning, Blockchain, Cloud Application Reviews, and any Software that powers your business. Listen Notes
The magic of Dreamforce is coming to New York on December 8th, 2022 at the Jacob Javits Center with Salesforce World Tour.
Get hands-on with Salesforce's latest innovations and transform your customer experience.
Discover how to deliver real-time customer magic with Customer 360 and Salesforce Genie. Take your productivity to the next level with Slack Canvas. Plus, network with peers and explore solutions to today’s biggest business challenges.
Our company, CRM Experts Online, will be in attendance. If your interested in meeting us, please reach out to us at sales@crmexpertsny.com.
Thank you all for tuning in!
New Salesforce Automotive Cloud Helps the Industry Deliver on the Promise of Connected Vehicles and Next-Gen Customer Experiences.
93% of auto industry leaders agree first-party data will help substantially improve the customer experience overall – whether during the vehicle browsing, purchasing, financing, or post-purchase phase.
Today, Salesforce announced Automotive Cloud, a new product built specifically for automakers, dealers, automotive finance groups, and their customers. Automotive Cloud helps deliver exceptional service and experiences with Driver 360 across every customer interaction, drives revenue through better lead conversion and collaboration, and leverages industry-specific automation, intelligence, and real-time analytics for increased productivity and cost savings.
The automotive industry is in the midst of a massive transformation as it rises to meet the demands of the digital age. Only 1% of automotive customers are fully satisfied with their car buying experience, and just a quarter of automakers and dealers believe their companies have adapted well to selling online. To build new revenue streams and fix the broken customer experience, the industry must tap into new opportunities created by new selling and servicing models, connected vehicles, subscriptions and partnerships, and the wealth of data these new offerings create.
John M Perez talks through the Top Key Things a Business must lead with surrounding their people and technology.
During unprecedented speed, companies are being asked
to restart their engines, to quickly bring national economies
back online. The challenge is complicated by uncertainties
about the progression of COVID-19 and the social, political
and fiscal actions that it will drive.
Leaders need detailed plans of action now to return their
businesses to at least partial if not full operation.
In this episode John M Perez guides your business in to the 3 key steps to keep up with the new normal. That is:
-
Put People First
-
Change Course & Direction Immediately
-
Invest in Technology
Inspired by Accenture's 5 Priorities to Re Open & Reinvent Your Business.
More than 20.5 million Americans lost their jobs in April, according to Labor Department data. If you recently lost your job, or just want to learn something new, consider learning what the job site Indeed says is 2020's most in-demand skill: coding.
In light of the recent events with George Floyd, and the world protesting against Social Injustice, John M Perez took the time to acknowledge the importance of Social Corporate Responsibility Programs at Corporations and why it matters in your organization. John covers the following on this episode:
- Top Tech companies that truly embrace the funding and support for Social Equality and Justice.
- What Salesforce.Com, Apple, Microsoft, and Google are doing to truly put their money and programs behind positive social causes.
- Why it is important for your company to hire or procure services from a company that is Socially Responsible and supports Social Equality and Justice.
- How Corporate social responsibility impacts your bottom line.
If you work for a medium to large enterprise, chances are there are hundreds, if not thousands, of applications in your organization. Software is vital, but it’s expensive. Instead of trying to understand the costs of 1,000 applications, start by listening to this podcast!! There’s no doubt that CRM, ERP, and Marketing Automation Applications are on the top 10 on that list. John M Perez talks you through a few best practices and things to consider to reduce your costs.
Is your business overpaying for Expensive software during the COVID crisis? Do you need to cut costs on your cloud based tools? In this episode I go over the Top FREE Open Source Alternatives to Zoom, Salesforce, Hubspot, Microsoft Office, Trello, Shopify, and much more!
Learn how to replace all the software apps below in this episode:
- Salesforce
- Salesforce Marketing Cloud
- Microsoft Office
- Microsoft Project
- Trello
- Slack
- Shopify
- Team Viewer
- Google Drive
- Amazon S3 Storage
- Zapier
- Algolia Search
- Hubspot
- Google Analytics
- Github
- 1 Password
- Netsuite ERP
- Asana
- Digital Ocean/AWS
In Episode 14, John M Perez interviews Health Lynk CEO Dr. Michael Dent on Health Lynk's Patient and Provider platform, the COVID-19 Tracker app they created, the Corona Virus and much more. Health Lynk is a healthcare technology platform that has a mission to improve healthcare by the transfer of accurate medical information between patients and their healthcare providers. They recently launched the COVID-19 app on the app store where you can track the Corona Virus worldwide and join chat rooms with experts around the world to discuss the latest findings related to the Corona Virus.
In this review, John M Perez goes through a review of how your business can use Zoho CRM plus in your business. John reviews the key components and functionality that Zoho Offers across it's suite. This includes a review of CRM Plus, John reviews the details and benefits of how your business can use the integrated modules that come with the suite. This includes the following modules:
- CRM for Sales & Deal Management
- Sales IQ for Web Engagement
- Desk for Customer Support
- Campaigns for Email Campaigns
- Zoho Social for Social Posting, Engagement, and Monitoring.
- Surveys for Customer Satisfaction Measurement
- Motivator to track key KPIs.
John also reviews the areas you should be cautionary about if you decide to purchase. This episode IS NOT sponsored by Zoho.
In this episode learn how Artificial Intelligence, and IOT powered the 2020 Grammys, and Sugar Creek Brewing company. At the Grammy's the IBM Watson technology enhanced the live streaming and TV experience by using machine learning and AI based speech to text to serve up facts about an artist. Learn how IOT and IBM Watson helped Sugar Creek Brewing company reduced their costs by $30,000 per month by improving their foam spillage on their beer and improving the quality.
In this episode of The Enterprise Tech Podcast, industry thought leader John Perez discusses the 3 Main Goals behind every CRM Software implementation, what are some enablers and examples of how CRM systems improve revenue, and efficiency, and what KPIs do you measure.
What are the differences between Email Marketing and Marketing Automation. 20 minutes from John Perez, a CRM and Marketing Automation Expert
In our Information Nugget edition, you get 5 minutes of valuable insight into various enterprise software topics. Learn how to calculate the business value of implementing a customer facing knowledge base for your business.
In this weeks episode, John talks about how AI is changing CRM Applications. Learn some of the Top 5 use cases, and how you can infuse AI in your CRM.
In this weeks episode, John talks about the future trends in CRM Software, and CRM Software Development.
In this weeks episode, John talks about how you would go about implementing your own custom cloud base CRM, and the reasons why you would want to do this.
In this episode of The Enterprise Tech Podcast, industry thought leader John Perez discusses why Open Source is Taking over the Enterprise Software market, and why every business should consider an Open Source Software Strategy
In this episode of The Enterprise Tech Podcast, industry thought leader John Perez discusses why clients should consider upgrading SuiteCRM in 2019 if they have an older version.
Industry veteran John M Perez discusses the importance of CRM to your business, what are the use cases for your business, and why your business will not grow without it.
In this episode of The Enterprise Tech Podcast, industry thought leader John Perez discusses how blockchain will enhance CRM applications.
What is Blockchain? When do you need it? What is Blockchain? When do you need it? Reason #1 - Increases CRM Data Security Reason #2 - A Better Customer Experience Reason #3 - Reduced Database and Security Costs: Reason #4 - Data Cleansing and Accuracy Reason #5 - Real Time Supply Chain Tracking Reason #6 – Smarter Sales Quoting to Contracts
In this episode of The Enterprise Tech Podcast, industry thought leader John Perez discusses the 5 best practices and mistakes companies make when implementing CRM and ERP systems.
- Hiring Only a Developer, and Not an Experienced Consultant.
- Not Aligning Business Objectives with CRM Strategy
- Trying to Boil The Ocean
- Underestimating the People Aspect of CRM
- Not Budgeting for Future Enhancements
In this episode, John Perez walks you through the differences between email marketing and marketing automation. John breaks down his Top 5 differences with supporting examples. Tune in now to learn more, and check out our show notes at https://enterprisetechpodcast.com.
Top 5 differences
Email Tracking vs. Web Behavior Tracking Batch and Blast vs. Automate over time Click reporting vs. Lead Scoring Simple Automation vs. Intelligent Follow Up Single Channel vs. Omni Channel Engagement
Want to improve payroll accuracy and better understand how much time your spending on sales, project, and related CRM activities? This module makes tracking time against any module in SugarCRM or SuiteCRM a breeze and generates weekly time sheets for your staff!
In this episode of The Enterprise Tech Podcast, industry thought leader John Perez discusses why Open Source is Taking over the Enterprise Software market, and why every business should consider an Open Source Software Strategy.
Show agenda as follows:
Introductions. What is Open Source Software? Statistics in The Open Source Marketplace. In The NewsWhat Open Source Apps Should I consider? Top Reasons for Open Source. What are the drawbacks? The Business Model of Open Source. The Outro.
In this debut episode, industry veteran John Perez talks about why your business needs a CRM Platform. Learn the benefits and use cases for using CRM in your business. Episode agenda as follows:
Introductions and welcome What will you learn in this podcast series? CRM in the Marketplace Statistics about CRM Cloud Adoption What can you use a CRM system for in your Business? Whats next in the coming years for CRM? Next Episodes