Boys Under The Hood: Recent Episodes
James Stephenson & Pat Kelly
This is the perfect show for people that know NOTHING about cars. Join Master Automotive Technician and Shop Owner James Stephenson and his friend, Radio Personality Pat Kelly as they pull back the curtain on the automotive industry from both the consumer and shop's point of view. How often should you change your oil, what does it mean when your Check Engine Light comes on, should you buy an aftermarket warranty when you buy a used car, why don't grocery stores sell banana milk anymore? James uses his 23 years of experience working in the Automotive Industry to help educate listeners on what's truly needed and what's not so they can make informed decisions when it comes time to repair their car. James and Pat also have other local business owners pop by to give us all some insight into their trades. Have a question? Submit it on our website or social media and we'll read it live on air! Boys Under The Hood was nationally featured in Ratchet+Wrench Magazine in 2019. James has been a Master Automotive Technician for nearly 20 years. He is a multi shop owner and an Automotive Business Development Coach. Pat has been in Broadcasting and an on air personality for nearly 20 years.
On this episode of Boys Under The Hood, James and Pat talk about different forms of marketing and the reasons to use each. Then James talks about an extreme example where they weren't able to market for people.
Listen now to find out why!
Thank you for listening!
Visit our website to listen to more episodes or to ask a question.
www.LotusPE.us
Use this link to schedule your seat in our Bi-weekly Free Business Support Call
For an entire video library of Boys Under The Hood:
Lotus Consulting | YouTube Page
Sponsored By:
Lotus Consulting
Precision Auto Repair
Precision Detailing
AutoRepair #AutoRepairShop #AutoRepairBusiness #AutoShopOwner #AutoShopManagement #BusinessGrowth #HiringTips #Profitability #TimeManagement #HiringAutomotiveTechnicians #BusinessCoaching #AutoRepairShopBusinessCoach #SmallBusinessTips #MechanicLife #AutomotiveIndustry #BusinessSuccess #PodcastForMechanics #PodcastForAutoRepairShopOwners
On this episode of Boys Under the Hood, James and Pat discuss ways to hire and and retain staff. They deep dive into engagement techniques and ways to set your business up for success when hiring
Thank you for listening!
Visit our website to listen to more episodes or to ask a question.
www.LotusPE.us
Use this link to schedule your seat in our Bi-weekly Free Business Support Call
For an entire video library of Boys Under The Hood:
Lotus Consulting | YouTube Page
Sponsored By:
Lotus Consulting
Precision Auto Repair
Precision Detailing
AutoRepair #AutoRepairShop #AutoRepairBusiness #AutoShopOwner #AutoShopManagement #BusinessGrowth #HiringTips #Profitability #TimeManagement #HiringAutomotiveTechnicians #BusinessCoaching #AutoRepairShopBusinessCoach #SmallBusinessTips #MechanicLife #AutomotiveIndustry #BusinessSuccess #PodcastForMechanics #PodcastForAutoRepairShopOwners
In this episode of "Boys Under The Hood," we talk with Tim Lanza from Lanza Auto in Leominster, MA. Tim is a second-generation business owner running a 50-year-old auto repair shop. In his first year of working with James, he has grown the shop by over 200% while maintaining a 5 star reputation!
Listen to learn more about Tim and all the hard work he's put in to achieve such amazing growth.
Thank you for listening!
Visit our website to listen to more episodes or to ask a question.
www.LotusPE.us
For an entire video library of Boys Under The Hood:
Lotus Consulting | YouTube Page
Sponsored By:
Lotus Business Solutions
Precision Auto Repair
Original Car Detailing
AutoRepair #AutoRepairShop #AutoRepairBusiness #AutoShopOwner #AutoShopManagement #BusinessGrowth #HiringTips #Profitability #TimeManagement #HiringAutomotiveTechnicians #BusinessCoaching #AutoRepairShopBusinessCoach #SmallBusinessTips #MechanicLife #AutomotiveIndustry #BusinessSuccess #PodcastForMechanics #PodcastForAutoRepairShopOwners
In this episode of "Boys Under The Hood," James and Pat talk about how to get your auto repair shop to make more money. Profit is the lifeblood that your business needs to allow you to reinvest back in the business to get the right people and tools needed to gain ethical and sustainable growth.
James and Pat break down the three main ways to boost your shop's profits. Tune in to learn simple and effective strategies to increase your auto repair shop's income.
Thank you for listening!
Visit our website to listen to more episodes or to ask a question.
www.LotusPE.us
For an entire video library of Boys Under The Hood:
Lotus Consulting | YouTube Page
Sponsored By:
Lotus Business Solutions
Precision Auto Repair
Original Car Detailing
AutoRepair #AutoRepairShop #AutoRepairBusiness #AutoShopOwner #AutoShopManagement #BusinessGrowth #HiringTips #Profitability #TimeManagement #HiringAutomotiveTechnicians #BusinessCoaching #AutoRepairShopBusinessCoach #SmallBusinessTips #MechanicLife #AutomotiveIndustry #BusinessSuccess #PodcastForMechanics #PodcastForAutoRepairShopOwners
This week's episode of "Boys Under The Hood" is a special treat. Kevin Vaught joined us. Kevin is a multi-shop owner with over 40 years of experience and a top Business Development Coach in the United States. He's also James' mentor. Many years ago, when James needed help growing his auto repair shop, he started working with Kevin, who was and still is at the top of the Auto Repair Shop Coaching Industry. Years later, Kevin recruited James to work with him at the top coaching firm in the world for Independent Auto Repair Shops where he learned how to solve business constraints that Auto Repair Shop Owners face.
Listen to learn more about Kevin, the challenges in the auto repair industry, and how Kevin helped James go from an automotive technician to a multi-shop owner, business coach, and business investor.
Thank you for listening!
Visit our website to listen to more episodes or to ask a question.
www.LotusPE.us
For an entire video library of Boys Under The Hood:
Lotus Consulting | YouTube Page
Sponsored By:
Lotus Business Solutions
Precision Auto Repair
Original Car Detailing
AutoRepair #AutoRepairShop #AutoRepairBusiness #AutoShopOwner #AutoShopManagement #BusinessGrowth #HiringTips #Profitability #TimeManagement #HiringAutomotiveTechnicians #BusinessCoaching #AutoRepairShopBusinessCoach #SmallBusinessTips #MechanicLife #AutomotiveIndustry #BusinessSuccess #PodcastForMechanics #PodcastForAutoRepairShopOwners
In this episode of "Boys Under The Hood," James and Pat talk about how they started working together. They began with a radio show on Lazer 99.3 in Springfield, MA, and then moved to a podcast. James was already running a successful auto repair shop and coaching other shops across the country. As his business grew, Pat joined to help with marketing. Listen to their story and learn how their partnership can help your auto repair shop succeed.
Keywords: auto repair shop owner, auto repair shop, hiring automotive technicians, auto repair, auto repair shop marketing, business growth, podcast, radio show, Springfield MA, successful business, coaching, partnership, Boys Under The Hood.
Thank you for listening!
Visit our website to listen to more episodes or to ask a question.
www.LotusPE.us
For an entire video library of Boys Under The Hood:
Lotus Consulting | YouTube Page
Sponsored By:
Lotus Business Solutions
Precision Auto Repair
Original Car Detailing
In today’s episode, hosts James Stephenson and Pat Kelly explore how radio can help your brand get noticed and grow. They look at Rock 102’s smart moves and share their winning tips. Learn why radio should be part of your mix to reach more people.
Show notes:
(1:37) A general misconception
(3:40) The power of radio and branding
(5:28) People do business with people
(7:30) The more 'why' questions you ask...
(9:29) Radio as a marketing tool
(14:05) Marketing consistently over time
(15:52) People don't want to do it if there's a challenge
(18:41) Business Solutions
(20:580 Outro
Thank you for listening!
Visit our website to listen to more episodes or to ask a question.
www.BoysUnderTheHood.biz
For an entire video library of Boys Under The Hood:
Boys Under The Hood | YouTube Page
Sponsored By:
Lotus Business Solutions
Lotus Media
Lotus Financial
In a world constantly chasing the latest digital trend, an often-underestimated player continues to make a significant impact: radio. In today’s episode, hosts James Stephenson and Pat Kelly delve into the timeless art of radio marketing and the intricate craft of storytelling. This discussion is a testament to the medium’s endurance and a guide to mastering its use in marketing strategies today.
Show notes:
(2:49) The importance of radio in marketing
(5:26) Like a business consultant
(8:27) It puts you on a stage
(9:50) Shaping data-driven messaging and making connections
(12:51) Consistency
(13:48) Outro
Thank you for listening!
Visit our website to listen to more episodes or to ask a question.
www.BoysUnderTheHood.biz
For an entire video library of Boys Under The Hood:
Boys Under The Hood | YouTube Page
Sponsored By:
Lotus Business Solutions
Lotus Media
Lotus Financial
As the digital landscape evolves, so must our strategies to navigate it. In this episode, hosts James Stephenson and Pat Kelly share a topic that serves as a beacon for those looking to enhance their digital marketing efforts, providing actionable tactics and insights that can be applied across various industries. From video production secrets to system development, the discussion is a treasure trove of information for anyone eager to elevate their online presence and business performance.
Show notes:
(1:12) Web video production
(4:08) Utilizing videos and the importance of captions
(6:59) What Lotus Media can do for your business?
(9:14) Conversions
(12:19) Business solutions and systems development
(14:05) Testing and developing actionable tactics
(15:57) Turning a business around
(17:55) Outro
Thank you for listening!
Visit our website to listen to more episodes or to ask a question.
www.BoysUnderTheHood.biz
For an entire video library of Boys Under The Hood:
Boys Under The Hood | YouTube Page
Sponsored By:
Lotus Business Solutions
Lotus Media
Lotus Financial
In today’s episode, hosts James Stephenson and guest retired Army Combat Medic Bryan Miles discuss key points about leadership and how the military and business are similar in many respects. Bryan shares his journey from a young ground medic to an E7 Platoon Sergeant, illuminating the path to purposeful leadership. Tracing Bryan’s 20-year military voyage reveals how he piloted a medevac company, flew in helicopters, dropped into scorching situations to stitch people together, and mastered the art of innovation and accountability. Their heartfelt dialogue delves into the essence of mentorship, the importance of a guiding ‘why,’ and the strength found in overcoming adversity—a conversation that promises to resonate with leaders in any sphere.
Show notes:
(1:20) Who is Bryan Miles?
(3:38) A thought process
(5:19) You want their buy-in
(6:22) The exploration of the ‘why’: Driving force for team cohesion and growth
(11:13) Leading by example.
(14:11) Methods of regular accountability: Counseling and see one, do one, teach one
(19:38) Overcoming limiting beliefs in business
(21:20) Outro
Thank you for listening!
Visit our website to listen to more episodes or to ask a question.
www.BoysUnderTheHood.biz
For an entire video library of Boys Under The Hood:
Boys Under The Hood | YouTube Page
Sponsored By:
Lotus Business Solutions
Lotus Media
Lotus Financial
In the world of trade businesses, growth, and innovation are often the hallmarks of success. In today's episode, hosts James Stephenson and Pat Kelly explore the dynamic strategies trade businesses can adopt to scale up, harnessing the power of strategic partnerships and AI innovations. By integrating modern tools and methodologies, trade enterprises can significantly boost their efficiency, enhance customer satisfaction, and expand their market presence.
Show notes:
(0:57) Hands-on service and personal interactions
(3:13) Strategic partnerships
(5:21) The changing demographics within the trade industry
(8:58) Money in trades
(12:33) The concept of a roll-up strategy
(14:29) Maximizing business growth and efficiency
(17:22) Outro
Thank you for listening!
Visit our website to listen to more episodes or to ask a question.
www.BoysUnderTheHood.biz
For an entire video library of Boys Under The Hood:
Boys Under The Hood | YouTube Page
Sponsored By:
Lotus Business Solutions
Lotus Media
Lotus Financial
In today's episode, embarking on a digital marketing odyssey hosts James Stephenson and Pat Kelly, whose expertise lies in transforming a stagnant online presence into a thriving, dynamic platform. As the discussion unfolds, listeners are treated to a deep dive into the world of web marketing and the essential components that contribute to a compelling website, offering a treasure trove of strategies to revitalize your digital footprint, drive traffic, and captivate your audience that results in conversion.
Show notes:
(0:47) Marketing strategy and the essence of business growth
(5:38) Practical challenges in revitalizing a business
(6:17) Digital engagement: Pivotal elements optimizing website user experience and conversion rates
(8:12) Taking action: Efficiency of websites
(10:25) How do you have a user-friendly website for audience retention and conversion?
(14:22) Outro
Thank you for listening!
Visit our website to listen to more episodes or to ask a question.
www.BoysUnderTheHood.biz
For an entire video library of Boys Under The Hood:
Boys Under The Hood | YouTube Page
Sponsored By:
Lotus Business Solutions
Lotus Media
Lotus Financial
Have you ever wondered why some businesses flourish like a well-oiled machine while others sputter out? In today’s episode, hosts James Stephenson and Pat Kelly discuss how consistency, a touch of coaching, and a refusal to mess with what works keep business in peak condition—you can achieve sustainable growth and a strong market presence. It’s about cutting through the noise with a no-nonsense approach that values customer time and delivers straightforward solutions.
Link mentioned:
Lotus Business Solutions - https://www.lotuspe.us/
Show notes:
(2:28) Dallas Cowboys’ defense metaphor
(3:56) Coaching and engine analogy
(5:39) Evolution, maintaining success, and avoiding unnecessary changes
(7:01) Data don’t lie: Consistency over time
(9:57) Marketing strategies that are proven
(12:18) What customer wants
(13:35) Conversion: Websites to landing page
(16:40) Outro
Thank you for listening!
Visit our website to listen to more episodes or to ask a question.
www.BoysUnderTheHood.biz
For an entire video library of Boys Under The Hood:
Boys Under The Hood | YouTube Page
Sponsored By:
Lotus Business Solutions
Lotus Media
Lotus Financial
Have you ever wondered how being on time could skyrocket your career or business to new heights? In business, time is not just a ticking clock on the wall but the heartbeat of success. In today’s episode, hosts James Stephenson and Pat Kelly delve into the significance of punctuality and the decisive role that strategic business coaching plays in propelling careers and businesses forward. As two individuals who have journeyed life as business owners, they share personal stories and lessons that are as much about precision as they are about strategic planning and execution.
Link mentioned:
Lotus Business Solutions - https://www.lotuspe.us/
Show notes:
(1:06) Time mastery
(2:29) The importance of strategic business coaching
(7:26) A business metaphor
(9:56) Strategic partnerships and savvy acquisitions
(12:13) Maintaining a well-oiled mind
(13:01) Outro
Thank you for listening!
Visit our website to listen to more episodes or to ask a question.
www.BoysUnderTheHood.biz
For an entire video library of Boys Under The Hood:
Boys Under The Hood | YouTube Page
Sponsored By:
Lotus Business Solutions
Lotus Media
Lotus Financial
Unlock the mysteries of radio advertising success as we dissect the strategy behind effective audio branding. We explore the nuanced approach of crafting brief yet frequent ads to imprint your brand's message into listeners' minds. This episode isn't about overnight success but patience and consistency. Learn how to resonate emotionally with your audience and why a relentless brand presence could be your ticket to a loyal customer base. We also discussed the importance of maintaining a customer-focused approach, emphasizing trust and convenience. From ensuring seamless approval processes to educating customers about maintenance and repair costs, the key to success lies in transparency and the quality of service provided.
This episode is not just a series of discussions; it's a toolkit for the modern business owner looking to leverage traditional and innovative strategies for long-term success. By blending the mechanical with the digital, we present a holistic approach to business growth that is as relevant to the auto shop on the corner as it is to the online startup.
Show notes:
(0:55) Touches in marketing and radio branding
(4:04) Patience and consistency: Crafting audio ads that convert audience to customers
(7:51) Target common interest
(9:56) Maximizing business traffic and success
(11:38) Q&A portion: Dylan, Bonita Springs, FL, Auto Repair Shop Owner
(15:30) Maximing the car count that you have now and audit the current process
(16:55) 100% customers should know
(17:44) Proper vehicle inspection and documentation
(20:09) Ensure no under servicing. building trust and confidence
(26:35) Creating and maintaining a customer-focused business
(30:35) Add value-added services
(32:42) Effective marketing strategies and brand building (Lotus Media)
(35:38) Optimize your online presence and streamline finances
(38:26) How to connect with us (Lotus Business Solutions)
(40:42) Outro
Thank you for listening!
Visit our website to listen to more episodes or to ask a question.
www.BoysUnderTheHood.biz
For an entire video library of Boys Under The Hood:
Boys Under The Hood | YouTube Page
Sponsored By:
Lotus Business Solutions
Lotus Media
Lotus Financial
In today’s episode, we give you a real-world perspective and bring you a case study of Bensen, an auto repair shop owner from York, PA, who mainly deals with fleet repairs. We discuss the importance of reinvesting profits, the value of vendor agreements for timely payments, and how to transition from less profitable fleet work to customer jobs. We also shared the importance of delivering top-quality services and implementing effective marketing strategies by creating a dynamic online presence. We also emphasize the value of customer retention marketing, creating a robust online presence for businesses, and the value of customer reviews and video content for showcasing services with a user-friendly website.
Show notes:
(4:54) The importance of taking responsibility
(5:32) Ownership of any type of issues, document, and reflect
(8:33) Identify the most significant pain points of your business
(9:04) Set vital business goals and robust plans and execute
(10:22) Q&A Portion
(13:15) You have to collect and re-invest
(15:28) Offer value-add services
(17:07) Figure out strategies to provide high-quality service to your customers.
(18:01) Establish and market your business.
(20:13) Get people vendor agreements and advertise to your existing customer base.
(21:12) Make your website easy for the customers
(25:43) Create landing pages and paid ad campaigns
(27:42) Ask your customers about their experience with you
(29:10) Outro
Thank you for listening!
Visit our website to listen to more episodes or to ask a question.
www.BoysUnderTheHood.biz
For an entire video library of Boys Under The Hood:
Boys Under The Hood | YouTube Page
Sponsored By:
Lotus Business Solutions
Lotus Media
Lotus Financial
In today’s episode, we discuss the importance of managing expenses systematically and strategically for allocating funds within a business. A crucial aspect of this is having a system in place that ensures efficiency and profitability—understanding valuable insights and strategies for automotive shop owners looking to boost their business success, emphasizing the importance of efficiency, customer experience, and the strategic use of technology, providing a roadmap for automotive business success.
Show notes:
(1:02) A better system is now available
(3:34) Understanding the expenses
(6:01) Don't be automatic
(9:04) Consistently high-quality experience
(13:14) The importance of thorough vehicle inspections
(17:56) Q&A portion
(22:50) Cash flow and time
(25:49) Effective phone procedures and customer experience
(37:43) Build value and rapport
(46:19) Boosting business
(48:50) Outro
Thank you for listening!
Visit our website to listen to more episodes or to ask a question.
www.BoysUnderTheHood.biz
For an entire video library of Boys Under The Hood:
Boys Under The Hood | YouTube Page
Sponsored By:
Lotus Business Solutions
Lotus Media
Lotus Financial
Running a successful automotive shop requires more than just a passion for cars. It involves understanding the complexities of hiring, training, and retaining quality technicians. In our recent podcast episode, we sat down with Greg Guertin, an automotive technology instructor, to discuss these challenges and share valuable insights. The success of an automotive shop hinges on effective hiring, comprehensive training, and retention strategies. Auto shop owners can ensure their business's long-term success by fostering a conducive work environment, setting clear goals, and investing in young talent with the right attitude.
Show notes:
[1:42] Auto shop program
[5:53] Students' challenges and how to overcome them
[10:41] Hiring quality technicians and training strategies
[13:01] Attracting and retaining quality technicians through the proper appreciation
[16:30] Attitude, aptitude, and ethics
[21:16] Creating a team-based incentive system
[24:53] Positive work environment and setting goals
[34:03] Developing successful apprentice programs
[48:23] Outro
Thank you for listening!
Visit our website to listen to more episodes or to ask a question.
www.BoysUnderTheHood.biz
For an entire video library of Boys Under The Hood:
Boys Under The Hood | YouTube Page
Sponsored By:
Lotus Business Solutions
Lotus Media
Lotus Financial
In this episode, we explore the challenges faced by auto repair shop owners and offer insights to improve efficiency and profitability. We talked about seasonal adjustments, pricing tactics, and the integral role of recruiting employees with the right tenacity, talent, and integrity. Find out how something as mundane as potholes can throw a wrench into both your vehicles and your health. Get clued in on the significance of charging your worth and avoiding a race to the bottom. In the financial pit stop, we discuss how Lotus Financial hits the accelerator in supporting small businesses and why building equity and wealth through business ownership can get you on the fast track to success.
Show notes:
[3:58] Importance of effective marketing campaigns
[5:36] Niche marketing, targeting specific services and advertising as an investment in the business
[12:43] Pricing services based on the business's value
[14:26] Seeking feedback from clients for continuous improvement and the importance of being brutally honest about business operations
[18:27] Role of Lotus Financial in supporting business owners
[19:27] Treating a business as an asset for future sale
[20:54] Addressing a question from a shop owner in Burlington, Vermont, facing financial challenges
[25:53] Financial advice for business owners, including consistent savings
[43:56] Outro
Thank you for listening!
Visit our website to listen to more episodes or to ask a question.
www.BoysUnderTheHood.biz
For an entire video library of Boys Under The Hood:
Boys Under The Hood | YouTube Page
Sponsored By:
Lotus Business Solutions
Lotus Media
Lotus Financial
How does one transition from the corporate world to running a family-owned auto repair business? What are the mental tolls and the complexity of working with different car makes and models? Find out in today’s episode as we're joined by Tim Lanza of Lanza Auto. Hear about his unique challenges, including the struggle of hiring technicians and the solutions he discovered. Discover how a well-rounded marketing strategy can attract more customers and the significance of investing time and attention into your business. We also explore the importance of managing time, prioritizing attention, and the benefits of remaining consistent in business operations.
Lanza Auto is a family-owned and operated business that has been serving our community for over 50 years. Our father-son team is committed to providing high-quality repairs and maintenance for all vehicle makes and models. We believe in building long-lasting customer relationships based on honesty, integrity, and personalized service.
Connect with Lanza Auto:
https://lanzaautoma.com/
Location: 1233 Central St, Leominster, MA
Show notes:
[4:00] Tim’s corporate to entrepreneurship journey
[11:40] Challenges and efficiency in business
[18:46] Improving business processes with coaching
[22:41] Coaching and mentoring for shop owners
[27:00] Improving systems, hiring challenges, and profitability
[31:50] The importance of marketing and recruitment
[44:10] How Tim filters distractions
[54:00] Outro
Thank you for listening!
Visit our website to listen to more episodes or to ask a question.
www.BoysUnderTheHood.biz
For an entire video library of Boys Under The Hood:
Boys Under The Hood | YouTube Page
Sponsored By:
Lotus Business Solutions
Lotus Media
Lotus Financial
Have you ever wondered how a teenage dream could flourish into a successful business? Our guests in this episode, Aaron and Steph, take us through their inspiring journey, from a 15-year-old Aaron tinkering with a broken car to co-owning a thriving automotive business with his wife, Steph, in the heart of Green Bay, Wisconsin. They delve into the dynamics of their unique husband and wife partnership, managing to work together while maintaining a healthy personal relationship. They also discussed the importance of building a relationship and a great culture to ensure success within your business. Tune in to learn from Aaron and Steph's amazing journey and draw inspiration to kickstart or grow your own entrepreneurial endeavor.
Downtown Auto Service is owned by Aaron and Stephanie Schmidt. Aaron started as a technician and bought a shop he was recruited to work at. Before starting his own business, Aaron felt stressed. He was not making enough money and had little to no time with his family. Today, he is profitable, and Downtown Auto Service mostly runs itself, and they’re weeks away from opening a second location.
Connect with Downtown Auto Service:
Web: https://downtownautogb.com/
Location: 43 E Walnut St., Green Bay, WI 54301
Show notes:
[0:00] Intro
[1:49] The history and journey of Downtown Auto Service
[6:24] Why a coach is important?
[10:58] Navigating staff and resistance during organizational structure changes
[14:50] On delegation and evolving as an entrepreneur
[18:34] When business and community culture attracts amazing employees and great customers
[25:08] Overcoming pain points and managing employees
[28:15] Diving deeper into cashflow
[30:34] On running a business during the pandemic
[32:38] The importance of your “why”
[36:56] On building their hiring pipeline: the power of referral
[42:02] Outro
AutoRepairShopCoach #HiringTechnicians #BoysUnderTheHood #Humor #IndustryInsights
Thank you for listening!
Visit our website to listen to more episodes or to ask a question.
www.BoysUnderTheHood.biz
For an entire video library of Boys Under The Hood:
Boys Under The Hood | YouTube Page
Sponsored By:
Lotus Business Solutions
Lotus Media
Lotus Financial
Get ready for another dose of automotive wisdom in part 2 of our special episode featuring Matt Rivest from Precision Auto Repair! Hosted by none other than the remarkable Auto Repair Shop Coach, James Stephenson, and the ever-entertaining Pat Kelly, this episode is packed with valuable insights and a touch of humor that will leave you in splits.
In this segment, we tackle a listener's burning question about maintaining consistency among staff, and you won't believe the depth of knowledge that unfolds. We delve into the critical art of hiring the right people, where James and Matt share their secrets for success in the world of Automotive Technicians. The key? A rigorous vetting process and a constant recruitment strategy that ensures a steady stream of top talent.
But what's a Boys Under The Hood episode without a dash of humor? Pat graces us with a joke that leaves us all scratching our heads – you won't want to miss it! And of course, we extend our heartfelt thanks to Matt for joining us on the podcast and sharing his invaluable insights. Tune in for the latest tips and tricks in the world of hiring Automotive Technicians, and let's keep those wheels of knowledge turning! 🚗🔧
#AutoRepairShopCoach #HiringTechnicians #BoysUnderTheHood #Humor #IndustryInsights
Thank you for listening!
Visit our website to listen to more episodes or to ask a question.
www.BoysUnderTheHood.biz
For an entire video library of Boys Under The Hood:
Boys Under The Hood | YouTube Page
Sponsored By:
Lotus Business Solutions
Lotus Media
Lotus Financial
Welcome to another exciting episode of Boys Under the Hood, the ultimate podcast for auto enthusiasts and business-minded folks alike! Hosted by the dynamic duo, Auto Repair Shop Business Coach James Stephenson and On Air Radio Personality and Media Expert Pat Kelly, we've got a treat for you today. Our special guest, Matt Rivest, owner of Precision Auto Repair in West Springfield, MA, is here to share his remarkable journey – from being a customer to taking the reins as the shop's proud owner.
In this engaging two-part series, Matt takes us on a ride through the twists and turns of his entrepreneurial adventure. He opens up about the hurdles he faced, including the art of delegation, the challenge of holding staff accountable, and the crucial aspect of customer follow-up. Get ready to be inspired by Matt's story, filled with invaluable insights, all in the company of your favorite Auto Repair Shop Business Coach. Tune in and let's get this engine running! 🔧🎙️
AutoRepair #BusinessCoach #Inspiration #BoysUnderTheHood
Thank you for listening!
Visit our website to listen to more episodes or to ask a question.
www.BoysUnderTheHood.biz
For an entire video library of Boys Under The Hood:
Boys Under The Hood | YouTube Page
Sponsored By:
Lotus Business Solutions
Lotus Media
Lotus Financial
In Part 2 of Boys Under The Hood Podcast, our hosts James and Pat continue their insightful conversation with Alfonze from G & A Import Auto Repair. Together, they delve into the evolution of customer interactions in the Auto Repair world, the vital importance of setting clear repair expectations, and the intricacies of aftermarket warranties. Whether you're an Auto Repair Shop Owner or an Automotive Enthusiast, this episode offers valuable insights and advice to enhance your understanding of the industry.
📞 Keywords: Boys Under The Hood, Precision Auto Repair, G and A Import Auto Repair, Auto Repair Shop Coach, Business Coach, Hiring Automotive Technicians, Auto Repair Shop Advice
Thank you for listening!
Visit our website to listen to more episodes or to ask a question.
www.BoysUnderTheHood.biz
For an entire video library of Boys Under The Hood:
Boys Under The Hood | YouTube Page
Sponsored By:
Lotus Business Solutions
Lotus Media
Lotus Financial
Welcome to Boys Under The Hood Podcast, where we dive deep into the world of Auto Repair!
In this episode, we're joined by Alfonze from G & A Import Auto Repair, as well as our expert hosts, James and Pat. Together, we explore the challenges faced by auto repair shops, from part ordering to ensuring top-notch quality, and the art of hiring skilled Automotive Technicians. If you're a shop owner or enthusiast, you won't want to miss this. Get ready for valuable insights and advice for your auto repair business.
🔧 Keywords: Boys Under The Hood, Precision Auto Repair, G and A Import Auto Repair, Auto Repair Shop Coach, Business Coach, Hiring Automotive Technicians, Auto Repair Shop Advice
Thank you for listening!
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On part 1 of this episode of Boys Under The Hood, Auto Repair Shop Coach James and Media Expert Pat Kelly talk to Paul from Pro & Local Detailing in Enfield, CT.
Paul shares his story about starting his company, then talks about some challenges that he has had to face in business and how he was able to overcome them. You'll definitely want to catch the 2nd part of this eposide!
For more information on Paul and his team at Pro & Local Detailing:
ProAndLocal.com
Thank you for listening!
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www.BoysUnderTheHood.biz
For an entire video library of Boys Under The Hood:
Boys Under The Hood | YouTube Page
Sponsored By:
Lotus Business Solutions
Lotus Media
Lotus Financial
On part 2 of this episode of Boys Under The Hood, Auto Repair Shop Coach James and Media Expert Pat Kelly talk to Paul from Pro & Local Detailing in Enfield, CT.
We talked about how Paul was able to build his brand using community events, his method for hiring top Detailers, his time on the team that details Air Force One, and Zombies.
For more information on Paul and his team at Pro & Local Detailing:
ProAndLocal.com
Thank you for listening!
Visit our website to listen to more episodes or to ask a question.
www.BoysUnderTheHood.biz
For an entire video library of Boys Under The Hood:
Boys Under The Hood | YouTube Page
Sponsored By:
Lotus Business Solutions
Lotus Media
Lotus Financial
This week on Boys Under The Hood, Auto Repair Shop Coach James Stephenson and Media Expert Pat Kelly talk about how to bring out the best in your Technicians so that you can utilize the skills they're naturally good at instead of forcing them to do things they don't like doing and are naturally not great at.
If you were a football coach would you make everyone play quarterback? Probably not... Because the team needs players on it that are good in different areas of the business.
Listen to Pat and James as they dive into the world of bringing out the best in your people which is one of the keys to employee retention.
Thank you for listening!
Visit our website to listen to more episodes or to ask a question.
www.BoysUnderTheHood.biz
For an entire video library of Boys Under The Hood:
Boys Under The Hood | YouTube Page
Sponsored By:
Lotus Business Solutions
Lotus Media
Lotus Financial
This week on Boys Under The Hood, Auto Repair Shop Coach James Stephenson and Media Expert Pat Kelly talk about Auto Repair Shop Marketing techniques. they dive into how important not only an external marketing plan is, but also the importance of internal marketing and having a stong customer interaction process that's well documented and trained.
Listen to Pat and James as they dive into the world of marketing and targeting your ideal client then giving then a really high quality experience that will keep them coming back time and time again.
Thank you for listening!
Visit our website to listen to more episodes or to ask a question.
www.BoysUnderTheHood.biz
For an entire video library of Boys Under The Hood:
Boys Under The Hood | YouTube Page
Sponsored By:
Lotus Business Solutions
Lotus Media
Lotus Financial
This week marks 6 years since James and Pat started Boys Under The Hood!
Today The Boys took a question from an Auto Repair Shop Owner that was concerned about getting some bad reviews centered around pricing after a newly launched marketing campaign.
Have a question you want James and Pat to answer?
www.BoysUnderTheHood.biz
Thank you for listening!
Visit our website to listen to more episodes or to ask a question.
www.BoysUnderTheHood.biz
For an entire video library of Boys Under The Hood:
Boys Under The Hood | YouTube Page
Sponsored By:
Lotus Business Solutions
Lotus Media
Lotus Financial
This week James and Pat took questions from a couple of different Independent Auto Repair Shop Owners
One owner was struggling to make headway in their business and found themselves running from problem to problem all day.
The next is running into car count issues where they get super busy, then slow down.
James and Pat offer their advice based on many years of experience.
Are you a shop owner looking for help? Do you know one?
Ask your question today at www.LotusPE.us
Thank you for listening!
Visit our website to listen to more episodes, or to ask a question.
www.BoysUnderTheHood.biz
Sponsored By:
Lotus Business Solutions
Precision Auto Repair
Lotus Media
Lotus Financial
Boys Under The Hood is a Weekly Podcast focusing on questions that Independent Auto Repair Shop Owners and Automotive Repair Consumers regularly have.
James Stephenson has roughly 25 years of experience in the Automotive Field as a Master Automotive Technician, Multi Auto Repair Shop Owner, and Certified Business Development Coach for Independent Auto Repair Shops. Pat Kelly is an On Air Radio Personality in Springfield, MA with over 30 years of experience in Radio, Media, and Small Business Development.
In addition to Auto Repair Related Questions, James and Pat take a question about how to handle a bad review as a small business owner.
James and Pat lend their tips, tricks, and point of view.
Thank you for listening!
Visit our website to listen to more episodes, or to ask a question.
www.BoysUnderTheHood.biz
Sponsored By:
Lotus Private Equity Group
Precision Auto Repair
Lotus Media
Lotus Financial
Welcome back to Season 3 of Boys Under The Hood!
Boys Under The Hood is a Weekly Podcast focusing on questions that Independent Auto Repair Shop Owners and Automotive Repair Consumers regularly have.
James Stephenson has roughly 25 years of experience in the Automotive Field as a Master Automotive Technician, Multi Auto Repair Shop Owner, and Certified Business Development Coach for Independent Auto Repair Shops. Pat Kelly is an On Air Radio Personality in Springfield, MA with over 30 years of experience in Radio, Media, and Small Business Development.
In addition to Auto Repair Related Questions, James and Pat take the toughest question in small business right now. "Why can't I hire any good Technicians?"
James and Pat lend their tips, tricks, and point of view.
Thank you for listening!
Visit our website to listen to more episodes, or to ask a question.
www.BoysUnderTheHood.biz
Sponsored By:
Lotus Private Equity Group
Precision Auto Repair
Lotus Media
Lotus Financial
After a few months off The Boys are back!!
They took some great questions today and talked about what goes into ensuring your defroster works, what a head gasket leak can look like to a customer, and when to have a timing belt replaced.
James and Pat also talked about some things to be aware of when trying to supply your own parts to an auto repair shop.
To close it out James announced "Repair It Forward" which is a program James and his wife came up with to help local families in need by giving away $3,000 in auto repair. This program gives 2 local families $1,500/ea in auto repair credits to Precision Auto Repair in West Springfield MA. If you're interested in being considered please head to PrecisionAutoRepair.biz and tell James your story.
Want more Boys Under The Hood or have a question you want us to answer?
BoysUnderTheHood.biz or find us on Social Media @BoysUnderTheHood
Thank you to our sponsor, Precision Auto Repair & Sales in West Springfield MA. https://PrecisionAutoRepair.biz
This week The Boys took some great questions. They talked about AC Systems and why it's important to have them properly serviced, why some parts get replaced in sets when some don't, and why in some cases it's not always best to use the cheapest contractor or repair shop. Good, Fast, and Cheap.... Pick any 2.
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Thank you to our sponsor, Precision Auto Repair & Sales in West Springfield MA. https://PrecisionAutoRepair.biz
This week The Boys talked about what's needed to make a vehicle run, how a CVT transmission works, and all about why you should have 4 matching tires on your vehicle.
Then James explained why you shouldn't drink Kambucha if you're really thirsty.
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BoysUnderTheHood.biz or find us on Social Media @BoysUnderTheHood
Thank you to our sponsor, Precision Auto Repair & Sales in West Springfield MA. https://PrecisionAutoRepair.biz/
This week The Boys talked about why it's important to have your vehicle checked over by a licensed repair facility BEFORE calling shops and requesting specific work be performed. Then they talked about Brake Fluid, how long it lasts, and why it should be serviced periodically. Next they talked about engine sludge, how it develops, and how to make sure it doesn't happen to you.
Want more Boys Under The Hood or have a question you want us to answer?
BoysUnderTheHood.biz or find us on Social Media @BoysUnderTheHood
Thank you to our sponsor, Precision Auto Repair & Sales in West Springfield MA. https://PrecisionAutoRepair.biz/
This week The Boys took some really amazing questions!
They talked about used car buying tips, how to find noises when driving, and why a coolant leak can cause your vehicle to overheat.
Then they talked about the recent closing of a friend's restaurant at The Basketball Hall Of Fame and how James pulled a hilarious prank on the owner about 10 years ago at James' wedding. You don't want to miss this story!!!
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Thank you to our sponsor, Precision Auto Repair & Sales in West Springfield MA. https://PrecisionAutoRepair.biz/
Excellent show this week!
The Boys talked about what's actually involved when Technicians diagnose a problem with a car vs taking a car to a local part store to have the computer read. They talked about why you shouldn't and in most cases can't bring your own parts to a repair shop. Then they talked about how Pat's hands sweat.... a lot.....
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Thank you to our sponsor, Precision Auto Repair & Sales in West Springfield MA. https://PrecisionAutoRepair.biz/
It's great to be back!!!
Today we took some really good questions. With the warmer weather we're seeing it was no surprise that most of them had to deal with AC systems blowing warmer than usual.
Then James told us about his terrifyingly uncomfortable experience at Costco when he accidentally coughed while shopping. You're not going to want to miss this one!
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BoysUnderTheHood.biz or find us on Social Media @BoysUnderTheHood
Thank you to our sponsor, Precision Auto Repair & Sales in West Springfield MA. https://PrecisionAutoRepair.biz/
Great show today!
The Boys talked about The Magnuson-Moss Act which allows a consumer to have their vehicle serviced wherever they want, as long as the vehicle is serviced following the maintenance schedule in the owners manual.
So if you were told by a new car dealer that you "Need" to go to them, you've been lied to.
Then they talked about bad wheel bearings, testing a vehicle to determine why a Check Engine Light is on, and about Pat's irrational fear of Deviled Eggs.
Want more Boys Under The Hood or have a question you want us to answer?
BoysUnderTheHood.biz or find us on Social Media @BoysUnderTheHood
Thank you to our sponsor, Precision Auto Repair & Sales in West Springfield MA. https://PrecisionAutoRepair.biz/
The Boys took some really great questions today!
Today they talked about why a failed AC Compressor could actually cause your car to shut off and stall, what to do if you leave your car windows open and it rains, and how to pick a repair shop that best suits your needs.
The Boys also talked about the difference between Daylight Savings Time and Daylight Saving Time then how someone once sneezed on James' neck at a convenience store.... yum!
Want more Boys Under The Hood or have a question you want us to answer?
BoysUnderTheHood.biz or find us on Social Media @BoysUnderTheHood
Thank you to our sponsor, Precision Auto Repair & Sales in West Springfield MA. https://PrecisionAutoRepair.biz/
Today was Pat's Birthday!!
We talked about how to determine if a catalytic converter is faulty, what a Turbo does, and what a Part Store does when they look at a Check Engine Light vs what an actual Repair Shop Does when they ACTUALLY diagnose a Check Engine Light.
Then The Boys talked about Christmas Lights and Pat continues to mislead James by tricking him into thinking places are haunted, when they're not..... which has absolutely nothing to do with cars.
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BoysUnderTheHood.biz or find us on Social Media @BoysUnderTheHood
Thank you to our sponsor, Precision Auto Repair & Sales in West Springfield MA. https://PrecisionAutoRepair.biz/
"Happy Birthday Pat!!"
Today was the first show in the new studio!
We definitely answered some car questions.... But James also told us why he's not allowed to play Softball anymore. You need to hear this!!!
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BoysUnderTheHood.biz or find us on Social Media @BoysUnderTheHood
Thank you to our sponsor, Precision Auto Repair & Sales in West Springfield MA. https://PrecisionAutoRepair.biz/
Awesome show today with some really great questions from all over the country!
Today The Boys talked about aftermarket warranties and how in some cases they might not have the consumers best interest at heart, why it might not be a good idea to use a shop that requires you to bring your own parts with you, and banana milk...... The Boys did a lot of talking about Banana Milk.
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BoysUnderTheHood.biz or find us on Social Media @BoysUnderTheHood
Thank you to our sponsor, Precision Auto Repair & Sales in West Springfield MA. https://PrecisionAutoRepair.biz/
Today we heard from woman that recently had her brakes replaced at a chain but was questioning the "need" to replace all of the calipers with the routine brake job. Then we heard from a man that had his vehicle checked over at a local part store and bought some parts to repair it but none of them fixed it. So he went to a local shop to have the vehicle diagnosed properly and is questioning the diagnostic process.
Finally we heard from a woman that has her car at a shop for 6 weeks now waiting on an engine repair.... then we randomly heard from the shop too!!! You won't believe how different the 2 stories are.
Then James picked The Question Of The Week and donated to The American Brain Tumor Association.
Want more Boys Under The Hood or have a question you want us to answer?
BoysUnderTheHood.biz or find us on Social Media @BoysUnderTheHood
Thank you to our sponsor, Precision Auto Repair & Sales in West Springfield MA. https://PrecisionAutoRepair.biz/
Today we talked about the difference between machining brake rotors vs replacing them, some car buying tips, what Check Engine Light Diagnosis actually entails, and why lighting a fire on the ice when ice fishing might be classified as crazy.
Then James picked The Question Of The Week and donated to Shriners Hospitals For Children.
Want more Boys Under The Hood or have a question you want us to answer?
BoysUnderTheHood.biz or find us on Social Media @BoysUnderTheHood
Thank you to our sponsor, Precision Auto Repair & Sales in West Springfield MA. https://PrecisionAutoRepair.biz/