SCMRC LEAD | Epic Supply Chain Lessons: Recent Episodes
SCMRC LEAD | Epic Supply Chain Lessons
The Supply Chain Management Research Center (SCMRC) at the Sam M. Walton College of Business connects industry, faculty and students to LEAD the supply chain of the future. The SCMRC LEAD Podcast is hosted by SCMRC Executive Director Donnie Williams. Together, we LEAD: Learn, Engage, Address, Develop.
Learn | Collaborative learning through research, peer-to-peer networks, & the shared pursuit of supply chain innovation.
Engage | Engaging industry partners with students & faculty of the Walton Supply Chain Management program.
Address | Addressing the most pressing and relevant supply chain issues through various platforms.
Develop | Developing supply chain talent and thought leaders for the future.
Host Mike Graen continues his conversation with Tyler Davis from Woodman's and Mark Shake from Badger Technologies focused on the impact of the robot on pricing discrepancies, out-of-stocks, and incorrect products.
The robot identifies issues like wrong products and out-of-stocks, saving labor by organizing tags by location and improving online order fulfillment. It also helps in inventory management, reducing shrinkage, and ensuring accurate product placement. The robot's data is used across the business, from district managers to buyers, and it has been well-received by store employees. Future plans include integrating RFID technology for better inventory tracking.
The conversation emphasizes the importance of leveraging technology to automate routine tasks and improve overall store efficiency.
Host Mike Graen sits down with Tyler Davis from Woodman's and Mark Shake from Badger Technologies to the implementation of Badger's retail solutions, including AI and machine learning for security and disinfection applications.
Woodman's, a 240,000 square feet grocery store chain, uses Badger's robots to verify pricing accuracy daily, reducing the need for manual checks and improving customer experience. The robots also assist in identifying out-of-stock items and optimizing product placement.
Woodmans' 20 stores, primarily in the Midwest, benefit from these automations, enhancing operational efficiency and customer satisfaction.
Mike Graen discusses the state of on-shelf availability in retail, highlighting the impact of inventory distortion, which cost retailers over $1.77 trillion in 2023. He cites a McKinsey survey showing 62% of shoppers couldn't find an item on their list, leading to 39% switching brands and 32% switching retailers. Graen emphasizes the importance of meeting customer needs, referencing Walmart CEO Doug McMillon. He explores solutions like algorithms, audits, computer vision, RFID, and robots, noting that on-shelf availability is crucial for customer satisfaction and sales. He also mentions the role of buy online, pick up in-store (BOPIS) and research online, buy in-store (ROBUS) in modern retail.
Host Mike Graen sits down with Sarjoun Skaff - CEO of Bossa Nova Robotics - to disucss the story of how the Bossa Nova Shelf Scanning Robot came to be, along with topics including:
- Challenges of implementing robots in retail stores.
- Using robots in retail, focusing on stocking and customer service.
- Supply chain automation and integration.
Host Mike Graen sits down with Sarjoun Skaff - CEO of Bossa Nova Robotics - to disucss the story of how the Bossa Nova Shelf Scanning Robot came to be, along with topics including:
- How the need to their robots was identified.
- The trials and errors it took before a finished product.
- Additional benefits robot tech can provide.
Host Mike Graen sits down with Glenn Richey from Auburn University about supply chian implications to on-shelf availability. In this part 2 episode, Mike and Glenn discuss topics including:
- Supply chain visibility and data-sharing.
- Setting measurable goals.
- Potentail disruptions from regulation.
Host Mike Grain sits down with Dr. Glenn Richey from Auburn University about supply chian implications to on-shelf availability. In this part 1 episode, Mike and Glenn discuss topics including:
- Supply chain management and inventory accuracy.
- Supply chain complexity and collaboration and product availability.
- Supply chain resilience and nearshoring after global pandemic.
Host Michael Graen is joined by Dr. Senthil Chinnappa Gounder P, Director of Research and Technical Professor at Auburn University, about the past, present, and future of the RFID tag. They discuss their views in this second part on RFID including:
- RFID tag evolution.
- Creative solutions for RFID tagging.
- RFID's impact on sustainability and packaging redesign.
Host Michael Graen is joined by Dr. Senthil Chinnappa Gounder P, Director of Research and Technical Professor at Auburn University, about the past, present, and future of the RFID tag. They discuss their views on RFID including:
- Evaluating technology for business needs with a focus on RFID tags.
- RFID technology and its applications in various industries.
- RFID tags and their components.
Host Michael Graen is joined by Jonathan Gregory from GS1 to discuss RFID Technology in the food sector. This part 2 episode includes talking points on:
RFID tags and their capabilities for inventory management.
The role of RFID for loss prevention in retail.
Industry standards and best practices for RFID adoption.
Host Michael Graen is joined by Jonathan Gregory from GS1 to discuss RFID Technology in the food sector. This part 1 episode includes talking points on:
- GS1's role in the industry.
- Food waste and its impact on the environment, retail, and consumer safety.
- Reducing food waste in supply chain using RFID technology.
Host Mike Graen is joined by University of Memphis President, Dr. Bill Hardgrave, to discuss the state of omni-channel in 2024. Topics of conversation in this part 2 episode include:
- RFID adoption and inventory accuracy in retail.
- Inventory accuracy and its importance in retail.
- RFID technology and omni-channel retail.
Host Mike Graen is joined by University of Memphis President, Dr. Bill Hardgrave, to discuss the state of omni-channel in 2024. Topics of conversation in this part 1 episode include:
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Retail technologies and RFID
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Omni-channel retailing and inventory accuracy
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Inventory accuracy and its impact on retail sales
Host Mike Graen concludes his conversation with Dr. Matt Waller, Dean Emeritus for the University of Arkansas - Sam M. Walton College of Business, as they discuss the state of the retail supply chain industry in 2024. Topics of this part 2 conversation include:
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Store-level implications of case pack quantity management.
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Supply chain management and customer expectations.
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Retail supply chain trends and opportunities.
Host Mike Graen is joined by Dr. Matt Waller, Dean Emeritus for the University of Arkansas - Sam M. Walton College of Business, as they discuss the state of the retail supply chain industry in 2024. Topics of this part 1 conversation include:
- Leadership and supply chain management insights.
- Supply chain issues during the pandemic.
- Supply chain technology.
Host Mike Graen continues his conversation with Myron Burke from Divergent Technology Advisors to discuss the impact of serialized items on retail supply chains including:
Supply chain issues and product authentication.
Serialization and its benefits in supply chain management.
Supply chain modernization and collaboration.
Host Mike Graen is joined by Myron Burke, Founder and CEO of Divergent Technology Advisors, for a discussion about the impact of serialized items on retail supply chains including:
- Barcode Technology
- Inventory Management
- Loss Prevention
And don't forget to rank the University of Arkansas in the Gartner Industry Survey! Only 2 questions and takes less than 2 minutes. Link here:
https://walton.uark.edu/departments/supplychain/2024-gartner-survey.php?utm_source=podcast&utm_medium=podcast&utm_id=gartner
Host Mike Graen continues Season 3 of the Supply Chain LEAD Podcast by finishing up his conversation with Emil Martinez - Managing Partner Retail GTM NA at Tata Consultancy Services - to discuss the state of the industry. In this Part 2 episode, Mike and Emil discuss topics including:
- OSA's impact on shopping experience
- Leveraging OSA technology
- Retail technology evolution & industry planning
Host Mike Graen kicks-off Season 3 of the Supply Chain LEAD Podcast with sitting down with Emil Martinez - Managing Partner Retail GTM NA at Tata Consultancy Services - to discuss the state of the industry. In this Part 1 episode, Mike and Emil discuss topics including:
- Retail industry trends and transformation
- Improving customer satisfaction through OSA
- Data sharing challenges and opportunities
Join Mike Graen as he welcomes Gena Morgan - Vice President of Standards at GS1 - for a conversation exploring GS1 Sunrise 2027 and its impact on On Shelf Availability. Topics of discussion include:
- Improving OSA with GS1 standards
- Benefits of serialization
- RFID use-cases
Much has been written about the estimated $245 billion in lost sales each year in North America alone that is a consequence of items being out-of-stock. Worse than the short-term effects of lost sales to brands is that 65% of consumers say that they would try a new brand if their “go-to brands” were out-of-stock. In addition, Retail Shrink (unaccounted for inventory) caused by retail theft and shortages cause on hand accuracy issues which exacerbate the issue of on-shelf availability.
Join Mike Graen as he welcomes Brand Elverston for a conversation that will explore the impact that retail shrink has on on-shelf availability and specifically inaccurate / phantom on hands.
The script is flipped as Tony D'Onofrio interviews Mike Graen on opportunities of RFID at retail in this final part of their interview together. Topics of discussion include:
♻️ Sustainability
🏷️ Importance of tagging
🛍️ Collaboration with retailers
The script is flipped as Tony D'Onofrio interviews Mike Graen on opportunities of RFID at retail including:
- Current state of the industry.
- Inventory accuracy.
- How to win in retail.
Join Mike Graen as he continues his conversation with Justin Patton and Matt Russell from the Auburn University RFID Lab for an update on the state of RFID in the retail industry including:
↩️ How to know what's coming in and out.
🚪 Opportunities for solution providers.
🔮 The future of RFID in retail.
Join Mike Graen as he welcomes Justin Patton and Matthew Russell from Auburn University’s RFID Lab, for an update on the state of RFID in the retail industry.
Retailers such as Walmart, Target, Macy’s, Nordstrom’s, Dick’s Sporting Goods are all leveraging RFID to improve on hand accuracy. Explore the status of RFID at retail including use cases such as on hand accuracy, omni-channel picking, asset protection, reducing labor for inventory counting, product authentication, avoiding counterfeit product, supplier claims reduction and frictionless customer checkout experience.
This episode specifically explores:
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- Rebound of brick and mortar retail.
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- The factors that drive interest in the market.
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- Categories of products that are difficult to tag.
Understand the role that the Auburn RFID lab plays in driving industry adoption of RFID in retail.
Host Mike Graen concludes his 2023 OSA "State of the Industry" in this Part 2 episode. He addresses key questions such as:
⚖️Benefits of RFID and its place in retail
🏬 Retailers that are using RFID
🛍️ Leveraging the store pick-up process
Join Mike Graen as he continues his series of open, informal, and topical discussions... each focusing on the teams, techniques, and technologies that are driving meaningful improvements in the area of On Shelf Availability.
Mike Graen provides a 2023 OSA – State of the Industry. He addresses key questions such as:
- What is OSA?
- Why is it important to measure it?
- What are the methods to calculate it?
- What are the future opportunities for the industry?
Host Mike Graen is joined by Barbara Chase - Vice President, Global Sales Store Intelligence at ReTech Labs, Inc./SymphonyAI - for the final part of their conversation about leveraging computer vision to identify OSA alerts for resolution including:
- Business Justifciation for Computer Vision (1:25)
- Data monetization for shelf product data. (5:30)
- Who is their customer? (9:12)
- How to get started. (15:21)
Host Mike Graen is joined by Barbara Chase - Vice President, Global Sales Store Intelligence at ReTech Labs, Inc./SymphonyAI - for a conversation about leveraging computer vision to identify OSA alerts for resolution including:
- Customer perceptions of store intelligence solutions. (3:31)
- What is store intelligence and how does it work? (7:54)
- Hardware options. (11:22)
- How to identify out of stock products. (15:29)
- The criticality of recognizing out of stock products. (19:38)
- The problem with phantom inventory. (24:14)
- How to be customer facing. (27:33)
- Reverse planogram for cereal. (31:48)
Host Mike Graen wraps up his conversation with Wiliot's Steve Statler as they discuss ambient IoT technology including:
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The future of ambient IoT
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How tags read in large distribution centers.
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Use cases for food safety and waste.
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Practical application for retail and QSR supply chains.
Host Mike Graen sits down with Steve Statler from Wiliot in part one of this episode to discuss their tech including:
- How they measure on shelf availability
- How Wiliot came to be
- Cost of tags
- Practical examples of how it's used in retail
Mike Graen dicusses Computer Vision with Pierre Marie Rallu - CEO of 1retail AI - and topics including common mistakes retailers make when implementing new technology, how do you track and measure inventory in the back room, digital twins and the opportunities in supply chain warehouses and distribution centers that CV can provide.
Mike Graen dicusses Computer Vision with Pierre Marie Rallu - CEO of 1retail AI - about how CV and AI can help companies know what they have and where it is located, as well as specific use-cases and best-practices.
Join Mike Graen as he finishes his conversation with Elena Ver Planck from the Nedap company including best practices for RFID implementaton, leveraging RFID for theft mitigation, and the value RFID can provide to a company.
Join Mike Graen for Part 1 of his conversation as he discusses the future of RFID at Retail with Elena Verplanck from the Nedap company, including best practice use cases for leveraging RFID to know what you have and where it is.
Host Mike Graen is finishes his conversation by Umesh Cooduvalli and Jamie Kress from Sensormatic to discuss opportunities for RFID and other supply chain technologies at retail.
Host Mike Graen is joined by Umesh Cooduvalli and Jamie Kress from Sensormatic to discuss opportunities for RFID and other supply chain technologies at retail.
Host Mike Graen continues his conversation with J.W. Franz and Daniel Blank from Barcoding Inc. to discuss barcoding's role in the industry including item-level RFID, where is UPC headed, and how barcoding stands for data capture.
Host Donnie Williams is joined by Jason Turner, Vice President for Talent & Growth Initiatives at ArcBest. Jason discusses his "winding route" that led him to working in supply chain along with:
- The mission of ArcBest. (4:41)
- How do you look at innovation and talent? (8:38)
- The importance of diversity in the workplace. (14:02)
- What’s behind the company’s efforts to fight human trafficking? (19:19)
- The importance of a values driven culture. (23:45)
- Don’t let up on the people skills. (27:59)
- Importance of agility and predictability. (32:05)
- His relationship with the University of Arkansas (38:39)
Host Donnie Williams is joined by Mitchell Webb, Senior Director for Walmart at Blue Yonder and CSCMP Ozark Roundtable President. Mitchell discusses his supply chain background, his role at Blue Yonder, as well as:
- The impact of digital transformation on supply chain. (6:35)
- Shaping demand and scalability. (10:47)
- Predictive vs. prescriptive. (18:44)
- How technology is reshaping the supply chain. (22:59)
- Collaboration with other universities. (30:07)
- How to choose the right university for your career? (38:39)
Host Donnie Williams is joined by Bill Carver, Vice President for Sales at J.B. Hunt Transport. Bill talks about his supply chain journey, the importance of a wholistic view of the supply chain, as well as:
- JB Hunt’s 98% customer retention rate. (2:46)
- The importance of the last-mile. (7:46)
- J.B. Hunt’s culture. (13:37)
- How does digital transformation impact the supply chain? (16:07)
- The impact of the platform on truck drivers. (20:15)
- Investing in students and universities. (25:03)
Host Donnie Williams sits down with Greg Smith, Executive Vice President for Supply Chain with Walmart U.S. Stores to discuss the retailer's role in the present and future of supply chain as well as:
- Opportunities and challenges for Walmart. (1:23)
- The growth of e-commerce at Walmart. (5:50)
- Execution and Integration. (7:17)
- Retail’s future. (11:31)
- Innovation in the retail space. (13:28)
- Innovation in the supply chain. (16:56)
- How technology is changing the supply chain. (20:11)
- Walmart’s plans for the future. (23:48)
Host Donnie Williams, Executive Director of the Supply Chain Management Research Center, sits down Associate Dean Brent Williams from the Sam M. Walton College of Business at the University of Arkansas.
Brent discusses:
- Why is innovation in the supply chain receiving so much attention? (2:06)
- Clusters and the point of sale signal. (6:19)
- The importance of education in the supply chain space. (8:24)
- The symbiotic relationship between college and university. (11:48)
- How does executive education impact the future of the region? (13:35)
- How do we think about talent now? (17:36)
- Cultivating student success and growing talent in the region. (20:15)
- Advice for students in college. (23:55)
Host Mike Graen is joined by J.W. Franz and Daniel Blank from Barcoding Inc. to discuss barcoding's role in the industry, opportunities of RFID at Retail, and the business-use cases that are being considered.
Host Mike Graen and Dean Frew continue their conversation about the current and future opportunities of RFID at retail and the business-use cases that are being considered in this part 2 episode.
Host Mike Graen has a discussion with Dean Frew from SML Technologies about the current and future opportunities of RFID at Retail and the business-use cases that are being considered.
Host Mike Graen sits down with Jeff Clapper – President and CEO of 8th & Walton - to discuss OSA capability and its impact on the Retail Supply chain.
8th and Walton plays an important role helping Walmart suppliers work collaboratively with the retail giant and understand how to get their products to the shelf.
Mike Graen continues his conversation with Paul Baboian from Zebra Technologies to discuss the Zebra solutions for many opportunities in the Retail Supply Chain.
Part #2 of this series series explains the driving forces for RFID in the retail supply chain and the Zebra fixed infrastructure and automated data capture technologies such as shelf scanning robots.
Mike Graen sits down with Paul Baboian from Zebra Technologies to discuss the Zebra solutions for many opportunities in the Retail Supply Chain.
Part #1 of this series explains the driving forces for RFID in the retail supply chain and the Zebra Handheld solutions available today.
Mike Graen is joined by a panel of guests as he discusses the power of RFID technology and what it unlocks in the food industry.
Joining Mike are:
Justin Patton | Director of the Auburn RFID Lab
Adam Anderson | VP at Avery Dennison
Jonathan Gregory | Director - Industry Engagement at GS1 US
Mike Graen discusses the power of serialized data in RFID and what it helps unlock for businesses. Joining Mike are:
- Myron Burke | CEO, Founder & Principal
- Senthilkumar CP | Director of Research & Technology, Auburn University RFID Lab
- Jonathan Gregory | Director - Industry Engagement, GS1 US
Mike Graen sits down with a variety of guests to talk about the importance of Computer Vision (CV) product recognition software to take digital images and transform them into on shelf availability issues.
Joining Mike are Anand Prabhu Subramanian (Infilect), Angam Parashar (ParallelDots), Renish Pynadath (Snap2Insight), andMatt Greene (TRAX Retail).
Mike Graen is joined by a panel of guests as he attends the Auburn RFID Lab to discuss a variety of topics about the future of RFID including inventory accuracy, asset protection, claims reduction, inventory sales and sensor platforms.
Industry experts include:
- Brand Elverston | Elverston Consulting LLC
- Bill Hardgrave | University of Memphis President
- Justin Patton | Auburn University RFID Lab - Director
- Dan Hardy | Hanes brand
- Senthilkumar CP | Auburn University RFID Lab - Director of Technology
Mike explores the role that shelf audits play in retail with Henry Ho (Co-Founder of Field Agent) and Ken Drish (VP of Sales at Trax). Hear examples of how this solution is working at retail for CPG companies, Retailers and In-store Merchandisers to measure and fix on shelf availability issues.
Mike explores the role that shelf audits play in retail with Henry Ho (Co-Founder of Field Agent) and Ken Drish (VP of Sales at Trax). Hear examples of how this solution is working at retail for CPG companies, Retailers and In-store Merchandisers to measure and fix on shelf availability issues.
Mike Graen sits down with an industry panel discussing RFID at retail that includes: Andy Murray – Founder and Executive Chair of the Customer Centric Leadership Initiative – Former CMO of ASDA, P&G and Saatchi and Saatchi. Deanah Baker – SVP-General Merchandise Manager Apparel (Retired) - Business leader for the RFID initiative at Walmart. Bill Hardgrave – President of the University of Memphis – Industry expert on Omni-channel. Justin Patton – Director of the Auburn RFID Lab. Understand the customer journey implications, retail merchant implications to RFID in the Omni-channel space. Hear the back story of how Walmart implemented an RFID solution to drive on hand accuracy in their stores for both Brick and mortar and omni-channel retailing.
Join us as Mike Graen has a discussion with BJ Santiago – President and CEO of Badger Technologies discussing the use of the Badger Shelf scanning robot for measuring OSA and detecting and alerting on in store conditions.
Join us as Mike Graen has a discussion with William Toney – VP at Avery Dennison as they discuss RFID technology and its impact on the Retail Supply chain. Avery Dennison is a leader in RFID tag technology and Bill’s perspective on the retail industry and the role that RFID technology plays. Listen as Retail Supply Chain Initiative chair Mike Graen discusses with William Toney on the importance of OSA to retail the role RFID plays!
Join us as Mike Graen has a discussion with William Toney – VP at Avery Dennison as they discuss RFID technology and its impact on the Retail Supply chain. Avery Dennison is a leader in RFID tag technology and Bill’s perspective on the retail industry and the role that RFID technology plays. Listen as Retail Supply Chain Initiative chair Mike Graen discusses with William Toney on the importance of OSA to retail the role RFID plays!
Join us as Mike Graen has a discussion with industry Experts on Retail Fixed Camera Solutions and impact to the Retail industry. Join Mike Graen with his panelists: Suzy Monford – Focal Systems Michael Unmussig – SES-Imagotag Derek Johnson – Invue Technologies Take a listen as Retail Supply Chain Initiative chair Mike Graen discusses with this great panel to discuss the Fixed Camera technology for detecting On Shelf Availability issues
Join us as Mike Graen has a discussion with Terry Durham, Darren Davis and Paul Boboian from Zebra Technologies to demonstrate the Zebra Smart Lens solution. This solution from Zebra has the power to see what you have and where it is located real time within a Retail Store environment leveraging RFID technology. This solution is in production with several retail stores and is an exciting solution for retailer! Watch as Retail Supply Chain Initiative chair Mike Graen discusses with Zebra the importance of OSA to retail and the real time product tracking technology.
Join us as Mike Graen has a discussion with industry experts on Shelf Scanning Robot Technology and impact to the Retail industry. Join @Mike Graen with his panelists: David Pinn – CEO of Brain Corp William Santiago – CEO of Badger Technologies Brad Bogolea – CEO of Simbe Robotics Luis Vera – CEO of Zippedi Robots Take a listen as Retail Supply Chain Initiative chair Mike Graen discusses with this great panel of CEO’s discuss the Shelf Scanning technology focus capability.
Join us as Mike Graen has a discussion with Tim Costello from UST Global to discuss the role that future seamless checkout plays in the future of retail. Tim has years of experience at Walmart running stores, Amazon running warehouses and now is leader at UST global exploring the retail technology of the future. Take a listen as Retail Supply Chain Initiative chair Mike Graen discusses with Tim Costello the importance of OSA to retail and the future of seamless technology.
Join us as @Mike Graen has a discussion with Brand Elverston to discuss the role that Asset protection plays in a retail environment, its impact on OSA and technology trends to support AP. Brand spent 12 years serving his country in the Military and 22 years in Asset Protection at Walmart. He now owns his own consulting company called Elverston Consulting. Take a listen as Retail Supply Chain Initiative chair Mike Graen discusses with Brand Elverston the importance of Asset Protection and its impact on OSA.
Join us as Mike Graen has a discussion with Dean Frew to discuss the role that RFID technology plays in improving retailer on hand accuracy and driving OSA. Dean is the CTO for SML technologies – A solution provider that provides a fully integrated RFID solution for retail. Take a listen as Retail Supply Chain Initiative chair Mike Graen discusses with Dean Frew (CTO of SML technologies) of the important role of RFID in driving OSA.
Join Mike Graen in this discussion with Henry Ho and Rick West from Field Agent to discuss the role that retail audits play in understanding OSA. How can you use crowd sourcing teams to provide in store audits that allow you to measure OSA and alert retail coverage teams to fix OSA issues? Henry and Rick provide some practical examples where in store audits teams play a valuable role. Listen now as Retail Supply Chain Initiative chair Mike Graen discusses with Henry Ho and Rick West about the important role of store audits in driving OSA.
Join Mike Graen as he sits down with Brent Williams, Associate Dean for Executive Education and Outreach, and Garrison Endowed Chair in Supply Chain Management in the Walton College of Business at the University of Arkansas. Brent shares his perspective of the role that supply chain plays in retail OSA. Listen now as Retail Supply Chain Initiative Chair Mike Graen discusses with Brent Williams on the importance of the supply chain on driving OSA in retail. https://www.linkedin.com/feed/hashtag/?keywords=thisishowwelead&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6950449008700006400 (#ThisIsHowWeLEAD) https://www.linkedin.com/in/ACoAABA1oGYBJiqIDrb4F0sKOEnSuK6yJ192daA (Donnie Williams, Ph.D.)
Join Mike Graen as he sits down with Geoff Seper from Teamcore to discuss the role that Algorithms play in OSA measurement and alerting. Geoff shares how algorithms can be used by retailers and suppliers to measure OSA without having individuals perform audits. Algorithms have become a powerful tool to measure OSA especially for higher velocity items and alert retail employees and third party providers of the OSA issues. Listen now as Retail Supply Initiative chair Mike Graen discusses with Geoff Seper about the importance of algorithms to drive OSA at retail.
In this episode, host Mike Graen sits down with Jack Buller about CPG suppliers implications of on-shelf availability and out of stocks. Jack is a former operations leaders at P&G and understands the role of the CPG customer in driving OSA. The CPG role does not end when they deliver the product to the retailer. Learn how CPG companies invest in retails coverage to drive OSA and sales for their business.
Join Mike Graen as he has a discussion with Justin Patton to discuss the importance of on hand accuracy at retail, how to measure it and the different forms of incorrect on hands. Not every inventory inaccuracy is created equal. Some cause you to have too much inventory and some cause OSA issues for your customers. Learn about the importance of critical overstated inventory and the impact it has on OSA. Take a listen as Retail Supply Chain Initiative chair @Mike Graen discusses with Justin Patton (Director of the Auburn RFID Lab) of the important role that store on hand accuracy plays in OSA.
Join us as we have a discussion with Pete Silvestri about the CPG Supplier implications of on-shelf availability and out of stocks. Pete spent his entire career with Procter & Gamble in both Sales and Operations. As he finishes his incredible career with P&G in retail operations, he spends time with us to discuss the CPG supplier implications of OSA. Pete will address critical OSA issues such as: What role does a CPG supplier like P&G have in delivering OSA to their company? What are the major causes of Retail OSA issues and what can a CPG supplier do about it? What is the importance of data to deliver alerting for 3rd party coverage? Take a listen as Retail Supply Chain Initiative chair Mike Graen discusses with Pete Silvestri to discuss this important topic to retailers, suppliers and solution providers!
Join us as we have a discussion with Myron Burke about the retailer implications of on-shelf availability and out of stocks. Myron spent 18 years with Walmart and Sam’s Club both in the U.S. and international and now is a consultant leading retail technology initiatives for the industry. Myron provides us prospective about the retailer implications of out of stocks. Why is it so difficult for a retailer to deliver and maintain OSA? What are the issues on exposing retailer on hands for BOPIS customers? What are the implications of retail theft and store operations to maintain on hand accuracy? Take a listen as Retail Supply Chain Initiative chair Mike Graen discusses with Myron Burke to discuss this important topic to retailers, suppliers and solution providers!
Join us as we have a discussion with Dr. Bill Hardgrave about the BOPIS implications of on-shelf availability and out of stocks. Dr. Hardgrave is an industry expert and currently serves at the President of the University of Memphis. Bill provides us prospective about the customer implications of out of stocks for retailers as it relates to BOPIS. How confident are retailers in exposing on hands to customers for BOPIS? Are they hiding inventory from their customers? Is there a difference between and OSA at the shelf (disappointed customer) vs. a BOPIS failure (refund required) to the customer? Take a listen as Retail Supply Chain Initiative chair Mike Graen discusses with Dr. Hardgrave to discuss this important topic to retailers, suppliers and solution providers!
Join us as we have a discussion with Andy Murray about the customer implications of on-shelf availability and out of stocks. Andy is a former executive at P&G, Saatchi and Saatchi X and recently retired as the Chief Marketing Officer of Walmart ASDA. Andy provides us prospective about the customer implications of out of stocks for retailers. What customer choices are made when a retailer is out of stock from a brand switching point of view? Why is OSA is important for both brick and mortar shoppers and Buy Online Pick Up in Store (BOPIS) shopping. Take a listen as Retail Supply Chain Initiative chair Mike Graen discusses with Andy Murray to discuss this important topic to retailers, suppliers and solution providers!
We are excited to introduce season 2 of the SCMRC LEAD Podcast, being hosted by Mike Graen and focusing on the Retail Supply Chain Initiative (RSCI), a strategic partnership initiative of the SCMRC. The goal of this initiative is to surface the challenges and opportunities of on shelf availability (OSA), focusing on the concepts, tools, and technologies driving retail OSA. OSA is important for both brick and mortar shoppers and Buy Online Pick Up in Store (BOPIS) shopping. Season 2 will feature a dynamic guest list of retailers, CPG suppliers, solution providers and industry leaders to drive collaborative efforts and advance learning within the industry. Take a listen as SCMRC Executive Director Donnie Williams sits down with Mike Graen to discuss this partnered initiative and to share what’s in store over the coming year!
What does the North Carolina State Wolfpack have to do with the SCM industry? Find out in this podcast episode with Kathryn Fair, head of the customer supply chain with Unilever. Listen as she shares her insights on how the pandemic has accelerated industry trends such as e-commerce, direct-to-consumer, and digitization, and how agility and resiliency will be key differentiators as SCM leaders navigate the future.
In this episode of the SCMRC LEAD Podcast, Donnie Williams sat down with Matt Connolly, Vice President of Global Operations at Clorox. Matt shares some incredible insights into the culture of innovation at Clorox, how they adapted during the pandemic, his beliefs on successfully managing the omni-channel supply chain, and how collaboration will become increasingly important within the industry. As he states it “When we as a profession can figure out how to work across company boundaries, it’ll be amazing what we can get done.”
Mark McEntire joins the SCMRC LEAD Podcast to discuss the renaissance of technology in supply chain, and how Transplace serves customer needs by delivering what they want the most: speed, innovation, actionable insights, visibility, and continuous improvement.