That Bad Review with Adrian Easdown: Recent Episodes
Adrian Easdown
Josh Carnavas is the Managing Director of Brisbane Camperland, a successful family business that has risen above many hardships within a tough industry, especially early on in its development. In this week’s episode, Adrian and Josh chat about the importance of taking time away from a business, in order to make good business decisions. They discuss the advantages and pitfalls of ...
Read More The post 107. Revisiting: Achieving Results by Taking Time Out, Operating a Successful Family Business & Industry Shaping Technology (Ep. 71) appeared first on Adrian Easdown.
Karl Heyman is the CEO of Family Parks Australia & New Zealand, a network of pet friendly holiday parks that celebrate having a point of difference. Before moving to Australia, Karl worked for the Caravan Club in the UK. The Caravan Club (now the Caravan and Motor Home Club) is a 107-year-old club with traditional values, turning over 100 million pounds a year, boasting over 400 thousand members across approximately 250-270 parks in England, Scotland, Wales and Republic of ...
Read More The post 106. Revisiting: Point of Difference, Building Mutually Beneficial Partnerships & Handling Customer Complaints Effectively (Ep.69) appeared first on Adrian Easdown.
Peter Buttigieg is the CEO and Founder of RMS, a global Cloud Software Company that specialises in software solutions. With 35+ years’ experience, Peter has witnessed the rapid transition into the digital age and countless technological changes. Throughout his career, Peter’s main role has been introducing such advancements to the public and encouraging involvement. Business owners across the globe are ...
Read More The post 105. Revisiting: Embracing Technology, Using Feedback to Implement Change & Recognising Challenges (Ep.52) appeared first on Adrian Easdown.
While it’s possible to set out the path we would like our lives to take, if there is one thing that is certain, life has a tendency to throw out curve-balls when we least expect it. This has been highlighted for every person, in almost every country across the world. We have been served a curve-ball of unprecedented proportions, one that is impacting us on a global scale. We ...
Read More The post 104. Revisiting: Dealing with Industry Disruption, Risk Appetite & Being Your Authentic Self appeared first on Adrian Easdown.
This week on the ‘That Bad Review’ podcast series, we present the third episode in the Southern NSW, Visitor Economy Bushfire Recovery Summit podcast series. Episode three begins with a conversation between Adrian and Graeme Haycraft. Graeme was instrumental in the tourism recovery efforts on behalf of the Murrindindi and Mitchell Shire Councils, after the Black Saturday Fires of 2009. Graeme ...
Read More The post 103. Graeme Haycraft & Jeremy Wilshire on Mental Health Support, Keeping Community Spirit High & Access to Recovery Resources appeared first on Adrian Easdown.
Richard Beere is the Managing Director ofFastrak Asian Solutions and the Chair of Destination Southern New South Wales. With over 40 years’ experience working in the Tourism Industry, Richard possess a wealth of knowledge. Adrian was keen to chat with Richard, and hear what advice he has for industry stakeholders. Richard’s insights are even more valuable at this period in time, ...
Read More The post 102. Richard Beere on Target Markets and Best Fit Products, Building Resilience Through Diversity & The Holistic Circle Driving Consumerism appeared first on Adrian Easdown.
This week on the ‘That Bad Review’ we present the second episode in the Southern NSW, Visitor Economy Bushfire Recovery Summit podcast series. Episode two begins with a conversation between Adrian and Shannan Perry-Hall. Shannon is the Recovery Action Team Lead – Economic & Tourism, and the Acting Tourism Manager at Shoalhaven City Council. Shannon and Adrian have a great ...
Read More The post 101. Communication is Key, Recovery Tips for Operators & Consistent Messaging appeared first on Adrian Easdown.
To celebrate the 100th episode of ‘That Bad Review’ podcast series, Adrian chats with Australian actor, musician, long-standing TV host and more recently holiday park owner, Frankie J Holden. Frankie shares his experience around falling in love with the caravan and camping industry, while hosting the TV series ‘What’s Up Downunder’. “We would travel all over Australia and visit wonderful ...
Read More The post 100. Frankie J Holden on: Falling in Love with the Caravan and Camping Industry, Connecting with Nature & The Future of Holiday Parks appeared first on Adrian Easdown.
In February 2020, a Visitor Economy Bushfire Recovery Summit, was held on the South Coast of NSW, in the wake of a prolonged and devastating bushfire period. The event focused on sharing strategies to support communities through a locally-led recovery process. The event also provided a platform for attendees to communicate the needs of local and regional business owners. Adrian ...
Read More The post 99. Visitor Economy Bushfire Recovery Summit: Locally-Led Recovery, Reactivating Local Economies & Building Better Futures appeared first on Adrian Easdown.
Neil James is the Vice President of Global Customer Success at ReviewPro. ReviewPro offers accommodation providers with integrated tools and processes to increase guest satisfaction and revenue. On this week’s episode of ‘That Bad Review’, podcast series, Adrian and Neil discuss issues around responding to online reviews. They chat about the unpredictability of industry altering events, and how adaptability is ...
Read More The post 98. Neil James on Advantages of Workplace Learning, Industry Shaping Events & the Pitfalls of Responding to Reviews appeared first on Adrian Easdown.
Gavin McKay and his wife Steph are relief managers, traveling Australia. It’s not something they fell into, it was a meticulously planned life decision, an idea hatched over thirty years ago. However, despite a well-planned itinerary, Gavin and Steph’s journey has switched directions multiple times. Their Big-Lap became more about the adventures to be had, rather than ticking off the ...
Read More The post 97. Gavin Mckay on Freedom offered by Relief Management, Planning for the Big Lap & the Impact of Tourism on Regional Australia appeared first on Adrian Easdown.
Justin Sheppard is a Big Picture Advisor in association with Big Picture Education Australia, offering innovative programs that are revolutionising the education system. Designed to support passionate high-school students through identifying and exploring what excites them, the program is producing incredible results. On this week’s episode of ‘That Bad Review’ podcast series, Adrian catches up with Justin for a chat about ...
Read More The post 96. Justin Sheppard on Big Picture Education, the Advantages of Exploring Passions Early On & Building the Right Foundations appeared first on Adrian Easdown.
This week on the show, Adrian chats with a very special guest, Bart Easdown. Bart is the Operations Manager for all four of Adrian’s holiday parks and the youngest of his brothers. A musician at heart, Bart has felt an underlying pull towards hospitality and tourism-based roles. For the good part of a decade, Bart has tried his hand at ...
Read More The post 95. Bart Easdown on Working with Family, Social Media Diluting the Human Connection & Understanding Employees appeared first on Adrian Easdown.
Karen Baldwin is the owner-operator of Best Western Kennedy Drive Airport Motel, in Tweed Heads, NSW. Adrian and Karen met at the Best Western Australasia conference, where Karen and her husband Steve won a ‘Quality and Service’ Award. The couple also proudly hold a number one in customer service award. In addition to these impressive accolades, they boast the third ...
Read More The post 94. Karen Baldwin on Challenges within the Accommodation Industry, Guest Perspective and Prioritising Staff Needs appeared first on Adrian Easdown.
Craig Coughlin is the CEO of LUXXE Outsourced Hotel Services, a company that offers outsourced service solutions to hotels. Adrian was keen to chat all things staffing with Craig, and get some tips on how to maintain a healthy balance when employing a large number of people, especially in the often-transient hospitality sector. On this week’s episode of the ‘That ...
Read More The post 93. Craig Coughlin on Outsourced Hotel Services, Tapping into Hidden Skills Sets & Eliminating Waste in Guest Accommodation appeared first on Adrian Easdown.
Hugh Fitzpatrick works with Industry Insights at the Caravan Industry Association of Australia (CIAA) and is also the chair for the Young Tourism Network. Hugh is passionate about regional Australia and works hard to provide business owners with actionable insights to help businesses succeed. On this week’s episode of the ‘That Bad Review’ podcast series, Adrian and Hugh discuss the ...
Read More The post 92. Hugh Fitzpatrick – Tourism Insights, Caravan & Camping Trends & Rebuilding after a Natural Disaster appeared first on Adrian Easdown.
Michael Collins is the principal of CF Global, a procurement company specialising in products used across multiple service-based industries. After years working in the tourism and hospitality sector, Michael came across a niche market that needed servicing and took advantage of the opportunity to start his own business. On this week’s episode of the ‘That Bad Review’ podcast series, Adrian ...
Read More The post 91. Michael Collins on Eco-Tourism in Indigenous Communities, Made in China & the Importance of a Supportive Family appeared first on Adrian Easdown.
Liz Ward is the Co-Founder and CEO of Tourism Tribe. Liz started a career in digital strategy and digital marketing when working for Tourism and Events Queensland. Honing her skills whilst project managing the development of the Australian Tourism Data Warehouse (ATDW), a large online resource used by organisations nation-wide. Liz later became the CEO of ATDW, a position she ...
Read More The post 90. Liz Ward on Training Solutions for Tourism Operators, Co-Founding a Successful Business & Digital Savvy Small Business Owners appeared first on Adrian Easdown.
Bruce Harkness is the Senior Vice President of HR and Customer Experience at Wyndham Destination, Asia Pacific. Wyndham Destination is a global company which develops, markets and sells vacation ownership interests in approximately 110 countries. On this week’s episode of the ‘That Bad Review’ podcast series, Adrian and Bruce chat about providing a personalised customer experience. Bruce shares how Millennials ...
Read More The post 89. Bruce Harkness on Personalised Customer Experience, Accommodation Based Communalisation & Industry Shaping Millennials appeared first on Adrian Easdown.
Bert van Spronsen is the Founder & Managing Director of Kui Parks, a network of over 80 holiday parks across Australia. Parks within the Kui network are carefully chosen against a well-researched criterion, and tend to offer facilities similar to those of traditional holiday parks. On this week’s episode of the ‘That Bad Review’ podcast series, Adrian and Bert have ...
Read More The post 88. Bert van Spronsen on Traditional Holiday Parks, Four Key Elements of a Successful Park & Focusing on Existing Guests appeared first on Adrian Easdown.
Katrina McCarter is a speaker, author & marketing strategist, as well as the founder and CEO of Marketing to Mums. Through her business, Marketing to Mums, Katrina coaches brands in understanding how to sell more effectively to Australia’s biggest consumer market, mums. Katrina is a wealth of knowledge when it comes to marketing, sharing her insights in her books, keynote ...
Read More The post 87. Katrina McCarter on Marketing to Australia’s Largest Consumer Group, Inter-Generational Travel & the Power of Testimonials appeared first on Adrian Easdown.
Alistair Mitchell is a mental health advocate, performance coach and the founder of Discovering the Best You. ‘Discovering the Best You,’ provides programs and presentations designed to tackle mental health in schools, businesses and sporting organisations. Alistair draws on his own battle with mental health to better equip others with the skills necessary to support people going through difficult times. ...
Read More The post 86. Alistair Mitchell on Mental Health, Disengaged Employees & Being an Empathetic Boss appeared first on Adrian Easdown.
Andrea Plawutsky is the Director of Amplify Me, a Tourism Consultancy specialising in the Chinese market. Andrea spent numerous years living in China, learning the language and building a solid understanding of the Chinese culture. With over twenty-years experience in tourism and travel, one service Andrea provides is to guide Australian business owners through the process of becoming ‘China Ready’. ...
Read More The post 85. Andrea Plawutsky on: Becoming China Ready, 8 Tips for Tapping into a New Market & Selling Benefits not Features appeared first on Adrian Easdown.
Sean Haylan is the General Manager of Destination Southern NSW (DSNSW), a regional, industry focused tourism body, driving the visitor economy in south east New South Wales. On this week’s episode of the ‘That Bad Review’ podcast series, Adrian and Sean have a great chat around the growing recognition of the tourism sector as a powerhouse industry. A sector that ...
Read More The post 84. Sean Haylan on Positive Attitude Verses Skill Set, The Growth of Tourism in Regional Areas & The Benefits of Collaboration. appeared first on Adrian Easdown.
On this week’s episode of the ‘That Bad Review’ podcast series, we take a look at highlights from some of the conversations Adrian has had with a fantastic mix of podcast guests. We revisit the valuable insights for success offered by Nick Ellis, the General Manager of Ovolo Inchcolm in episode 56. Nick shares his advice around not judging a ...
Read More The post 83. Insights for Success with Nick Ellis, Mateship & Comradery with Laura Cocking & Turning Detractors into Promoters with Timo Lorenzen appeared first on Adrian Easdown.
Matt Bruckner is the Chief Operating Officer (COO) for NRMA Parks and Resorts. Adrian and Matt entered the industry around the same time, both securing jobs through the Australian Tourism Park Management (ATPM). Adrian and his wife Casey moved away from ATPM and explored the holiday park industry as an independent husband and wife team, while Matt continued as an ...
Read More The post 82. Matt Bruckner on Accessibility, Sustainability & Communicating Effectively with Guests appeared first on Adrian Easdown.
Avril Carter is a Sales Director with ReviewPro, responsible for business acquisition and support within Australasia. ReviewPro provides guest intelligence solutions to hospitality businesses, with a focus on managing online reputations and delivering improved guest experiences. Adrian caught up with Avril for a chat about his favourite topic, reviews. On this week’s episode of the ‘That Bad Review’ podcast series, ...
Read More The post 81. Avril Carter on: The Evolution of Reviews, Amplifying Complaints to Benefit Your Business & Reading Between the Lines of Feedback appeared first on Adrian Easdown.
Craig ‘Macca’ McGown is a host on the popular Australian travel television show ‘What’s Up Downunder’, which celebrates all things caravanning and camping. While growing up, Macca’s family holidayed in a caravan or tent. These fun filled trips ignited Macca’s passion for the industry and eventually led him to his dream job. In this week’s episode, Adrian and Macca have ...
Read More The post 80. Craig ‘Macca’ McGown On Caravanning and Camping, ‘Anti-Social’ Social Media & What Kids Won’t Learn in School appeared first on Adrian Easdown.
Michael Vincent is the host of The Seachange Business Podcast. Through his podcast, Michael seeks to understand the back story behind what makes business owners successful. This week’s episode of ‘That Bad Review’ Podcast is done a bit differently. Instead of asking the questions, Adrian is interviewed by Michael. By sharing Adrian’s own experiences with podcast listeners, Michael and Adrian ...
Read More The post 79. Adrian Easdown on Everyone has a Story, Tips for Success & How to Effectively Scale Your Business. appeared first on Adrian Easdown.
Sandi-Kate Hutchins is the owner-operator of Prime Pet Friendly Tourist Park in Lakes Entrance, Victoria. In four years, Sandi-Kate and her husband have transformed the run-down park into a popular pet friendly holiday destination. Adrian caught up with Sandi-Kate to chat about what sets her park apart from other pet friendly accommodation businesses. In this week’s podcast episode, Adrian and ...
Read More The post 78. Sandi-Kate Hutchins on Increase in Pet Friendly Tourist Parks, Tips for Accommodating Pets & Connecting Guests through Music appeared first on Adrian Easdown.
Robert Zatta’s is the owner operator of the multi-award winning Best Western Bluegum Motel in Dubbo. Five years ago, Robert and his wife Amanda embarked on a renovation of the motel’s infrastructure and an overhaul of systems and procedures. The upgrades transformed the business, taking it from an average 3 ½ star motel to a popular 4 ½* property. In ...
Read More The post 77. Robert Zatta on How to Soar to the Top on TripAdvisor, the Importance of Word-of-Mouth and the Pros & Cons of Mobile Check-In appeared first on Adrian Easdown.
Kate Mitchell is an ex-holiday park manager and co-owner of City Centre Motor Inn Armidale. Kate’s constantly on the lookout for innovative tourism ventures and progressive self-development opportunities. This week Kate shares tales of her most recent transformational adventure in Peru. In this week’s episode, Adrian and Kate chat about the importance of maintaining a positive mindset and the effect ...
Read More The post 76. Kate Mitchell on Personal Transformation, Operating at a High Frequency and Questioning Social Norms appeared first on Adrian Easdown.
Colby Hutchinson is the Director of Customer Experience (CX) & Brand Management Administration at Best Western® Hotels & Resorts. Despite being in the hospitality game for over 25 years, Colby Hutchinson wakes up each day excited to go to work. Adrian caught up with Colby after he flew in from the United States for the Best Western Australasia National Convention. ...
Read More The post 75. Colby Hutchinson on Fundamentals for Life, Working in a Data Rich, Process Poor Industry & the Benefits of Online Travel Agents (OTAs) appeared first on Adrian Easdown.
Adam Hutchinson is the founder of CamperMate and GeoZone, two digital solutions reshaping the Caravan & Camping Industry in New Zealand. Born from the simple desire to connect tourists with available camping facilities, the concept has since been developed into technology that is addressing significant industry problems. In this week’s episode, Adrian and Adam discuss GPS enabled apps that reduce ...
Read More The post 74. Adam Hutchinson on Freedom Camping Issues Tackled with Technology, Secrets to Success & Discovering Your Passion appeared first on Adrian Easdown.
Graham Perry is the Managing Director for Best Western Hotels & Resorts Australasia. Adrian and Graham caught up during the hotel group’s National Convention held at Noosa. Adrian was invited to the event as the official podcast media host. The invitation was an innovative effort by Best Western to ensure important conversations discussed during the event were continued post conference. ...
Read More The post 73. Graham Perry on Technology & Distribution, the Value of Partnerships & Tapping into the Consumer Perspective appeared first on Adrian Easdown.
Jess Dineen is the multi-award-winning Operations Manager at Dineen Tourism Management and an advocate for establishing a balance between work and play. Having recently returned from a three-month trip travelling around Europe, Jess is well positioned to share her views on the effects of recharging to ensure productivity within the workplace. In this week’s episode, Adrian and Jess chat about ...
Read More The post 72. Jess Dineen on Empowering Staff to Make Confident Decisions, Benefits of the Award Process & Attracting New Target Markets appeared first on Adrian Easdown.
Josh Carnavas, the Managing Director of Brisbane Camperland, boasts an interesting surname. It’s an anagram of a word related to the industry of which he is very passionate about. Have you figured it out? Adrian was fortunate enough to steer Josh away from his beloved caravans for a chat this week about the industry from a trade perspective. In this ...
Read More The post 71. Josh Carnavas on Operating a Successful Family Business, Achieving Results by Taking Time Out & Industry Shaping Technology appeared first on Adrian Easdown.
Justin Hales is the founder and CEO of Camplify, a recreational vehicle (RV) hiring platform and a major player in the share economy industry. After dominating the Australian market, Justin and his team launched in the UK, seeing fantastic growth in the last twelve months. Camplify will soon expand into other European countries and places like New Zealand. In this ...
Read More The post 70. Justin Hales CEO of Camplify on Turning Ideas into a Successful Business, Offsetting Recreational Vehicles & the Breakdown of Traditional Education Pathways appeared first on Adrian Easdown.
Karl Heyman is the CEO of Family Parks Australia & New Zealand, a network of pet friendly parks spanning across Australia, New Zealand and China. Before moving to Australia 8 years ago, English born Karl worked for the Caravan Club in the UK. The Caravan Club (now the Caravan and Motor Home Club) is a 107-year-old club with traditional values, ...
Read More The post 69. Karl Heyman CEO of Family Parks on Having a Point of Difference, Building Mutually Beneficial Partnerships and Handling Customer Complaints Effectively appeared first on Adrian Easdown.
Mark Band is the CEO of Parks & Leisure Australia, a national peak body supporting over three hundred thousand people who design, advocate and protect our places and open spaces. Mark and the association members together promote the good use of leisure time, while ensuring our public spaces are accessible and usable. In this week’s episode, Adrian and Mark chat ...
Read More The post 68. Mark Band, CEO of Parks & Leisure Australia on Leisure as a Human Right, the People Behind our Places and Spaces & the Recreation Opportunity Spectrum appeared first on Adrian Easdown.
Irene Viergever, the After-Market Sales & Marketing Manager for global company Thetford, relocated to Australia from the Netherlands five years ago to pursue her dreams. With a strong focus on personal connections and providing high levels of customer service, Irene is inspiring others to look for ways to constantly improve and grow the Caravan and Camping Industry. In this week’s ...
Read More The post 67. Irene Viergever from Thetford on Product Quality Assurance, Young Leaders Fostering Positive Relationships within the Industry and Journaling as a Daily Motivator appeared first on Adrian Easdown.
Amir Harpaz is the co-founder & CEO of Book Outdoors, Board Member of the Florida & Alabama Association for RV Parks & Campgrounds, and Vice President of Harp Development. Amir was invited by Newbook to speak at the Tourism Innovators Conference held at the Gold Coast in June this year, where Adrian was fortunate enough to spend a bit of ...
Read More The post 66. Amir Harpaz on: Industry Dilemma Solved by Book Outdoors, the Issues with 100% Occupancy & the Millennial takeover of the American RV Industry appeared first on Adrian Easdown.
Paul Bambei is the President and CEO of the Association of RV Parks & Campgrounds (ARVC), based in Denver, Colorado. Adrian was fortunate enough to catch up with Paul at the Tourism Innovators Conference held at the Gold Coast in June 2019 and chat with him about the parallels and differences between the Australian and American markets. In this week’s ...
Read More The post 65. Paul Bambei – CEO of ARVC on The Pros and Cons of Emotional Decision Making, the Growth of a Recession Proof Industry & Attracting Diverse Minority Groups appeared first on Adrian Easdown.
Content Creators Aaron & Jules Davenport have a passion for the tourism industry, sharing and documenting countless travel adventures with their three young boys. Together this collective of fun-loving explorers are known in the caravanning and camping industry as the Travelling Family Circus. In this week’s episode, Aaron, Jules & I chat about their family’s mission to inspire other families ...
Read More The post 64. Travelling Family Circus, the Real Life Classroom & Handling Negative Feedback the Right Way appeared first on Adrian Easdown.
Dr Christopher Warren is an award-wining industry expert on sustainability, dedicating his time to better understanding how we as humans can significantly reduce our carbon footprint. Christopher realised many years ago that there was a large void of inaction in the area of sustainability and decided to make his own contribution. In this week’s episode, Christopher explains that while many ...
Read More The post 63. Christopher Warren on Sustainability in Tourism, understanding your Carbon Footprint & breaking through the Green Ceiling appeared first on Adrian Easdown.
While safe players within the Start-Up Industry believe it’s best to focus energy on one start-up at a time, Mike Hill founder of multiple successful start-ups, believes timing should be the dictator behind grabbing hold of an opportunity and running with it. When Mike Hill hears someone complain about a service, or lack thereof, he would never dream of tuning ...
Read More The post 62. Mike Hill, Co-founder of Aircamp on the Timely Birth & Death of Start-ups, the Instant Generation & the Effects of Social Media Marketing appeared first on Adrian Easdown.
Chris Hartley, CEO of Global Hotel Alliance shares the importance of providing a global voice to independent and family owned hotels and hotel collections. Adrian and Chris discuss the history of the hotel industry and the increasing need for local, privately owned hotel businesses to pool resources to compete with mega brands. They chat about the important role Artificial Intelligence ...
Read More The post 61. Chris Hartley, CEO of Global Hotel Alliance on Global Audiences, Artificial Intelligence & Millennial led Sustainable Tourism appeared first on Adrian Easdown.
This week Steven Wright, CEO of BIG4 Holiday Parks chats about his incredible career rubbing shoulders with some of Australia’s finest sportspeople. We discuss Steven’s experience in dealing with industry disruptions and his tendency towards taking educated risks, all while trying to be the most authentic version of himself. Each Monday, join Adrian Easdown as he has enlightening chats with ...
Read More The post 60. Steven Wright, CEO of BIG4 Holiday Parks on Dealing with Industry Disruption, Risk Appetite & Being Your Authentic Self appeared first on Adrian Easdown.
Turning a passion into a career is a dream for many people, one that may seem impossible when stuck in the daily grind of life. The caravan and camping industry however, is one industry that offers a multitude of opportunities and an incredible network of individuals and organisations, that not only support everyday people to make life changing career transitions, ...
Read More The post 59. Transforming a transient client base into a thriving repeat community, industry awareness & catering to niche markets appeared first on Adrian Easdown.
The acquisition of Top Parks by Discovery Parks in 2018 resulted in the creation of Australia’s largest network of holiday parks. In this week’s episode we chat with Laura Cocking the Top Parks Business Development Manager (BDM) for WA, NT, QLD and Northern NSW. With Laura responsible for the business development for almost half the country, her understanding of the caravan and ...
Read More The post 58. Laura Cocking on capitalising on mentorships, industry networking & emerging trends appeared first on Adrian Easdown.
Children of parents who operate holiday parks often learn the trade by default, never actually realising the opportunities the lifestyle presents until they spend time away from the industry. No one knows this better than Dan Fraser, owner operator of North South Holiday Park in Christchurch, New Zealand. Each Monday, join Adrian Easdown as he has enlightening chats with successful ...
Read More The post 57. Dan Fraser on Holiday Park Life, the Importance of Travel & The Value of Virtual Assistants appeared first on Adrian Easdown.
Hotel guests expect so much more than just a bed to sleep in and a complimentary sliver of soap these days. What they really desire is value through experiences and personal connections. Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in any way with caravanning, running ...
Read More The post 56. Nick Ellis on Leveraging Your Assets, Responding to Bad Reviews and Exceptional Experiences for Guests appeared first on Adrian Easdown.
Living life as a full-time traveller is dream of many. But does the reality live up to the expectation? Well, like a lot of things in life, the answer turns out to be yes and no. Welcome to That Bad Review. Each week accommodation industry leader Adrian Easdown talks to passionate people from across the industry who share their thoughts, ...
Read More The post 55. Fancy Life as a Full-Time Traveller? Pro Podcasters Amy and Nick Share What It’s Really Like appeared first on Adrian Easdown.
When a company takes on a new project, there are so many factors to consider. Ingenia Communities have taken on the hospitality world with a level of ingenuity and dignity that should be presented as a model for other similar businesses to follow. Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry ...
Read More The post 54. Simon Owen on Engaging With Your Community, Encouraging Staff Feedback and Maintaining A Legacy appeared first on Adrian Easdown.
We’re entering the innovation zone here at That Bad Review. There are so many exciting changes occurring within the industry, and knowing the best route to take in order to benefit our businesses the most, can be a difficult feat. Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If ...
Read More The post 53. Implementing Automated Systems, Adapting To Changes In Customer Communication Methods and Embracing AI Technology with Shaye Illich appeared first on Adrian Easdown.
There are new exciting technological changes on the horizon for those within the hospitality industry. From customer check-in kiosks to revolutionary data input systems, we’re heading full pelt into the 21st Century. Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in any way with caravanning, running ...
Read More The post 52. Embracing New Technology, Using Feedback To Implement Change and Recognising The Bigger Challenges Ahead with Peter Buttigieg appeared first on Adrian Easdown.
The modern age has seen great changes within the hospitality industry. From the advancement and use of technology to the diversity and shift in the caravanning demographic, big changes are occurring. Keeping up is half the challenge, and understanding how to navigate those changes is something of an art, and takes a bit of experience. Each Monday, join Adrian Easdown ...
Read More The post 51. Danella Mitchell on The Changing Expectations of Guests, Technology’s Role Within The Industry and Prioritising Staff Training appeared first on Adrian Easdown.
Each Monday join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in any way with caravanning, running a restaurant or working with any other sort of hospitality-based business, this podcast is perfect for you. In this landmark 50th episode of That Bad Review, I had the pleasure of speaking ...
Read More The post 50. Having Pride In Your Work, Avoiding Mediocrity and Asking The Right Questions with Bill Walshe appeared first on Adrian Easdown.
Looking back at what made our childhood holiday memories so special can be a helpful tool for us in the industry in creating memorable experiences for our guests now. Welcome to That Bad Review. Each week accommodation industry leader Adrian Easdown talks to passionate people from across the industry who share their thoughts, experiences and lessons learned from the good, ...
Read More The post 49. Drawing on Childhood Holiday Memories to Create Memorable Holiday Experiences Now, with Peter Easdown appeared first on Adrian Easdown.
Technology can make or break any business in today’s digital world, which is why it is imperative you have the right system supporting your business. Each Monday join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in any way with caravanning, running a restaurant or working with any other ...
Read More The post 48. Live from the RMS Park User Event: Technology, Providing an Experience and Using Guest Data to Push Your Business Forward appeared first on Adrian Easdown.
The hospitality industry always needs an innovator, someone who recognises the potential in the silent, behind-the-scenes employees of the business. Each Monday join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in any way with caravanning, running a restaurant or working with any other sort of hospitality-based business, ...
Read More The post 47. Timo Lorenzen on Digging Deeper and Discovering The Hidden Talents Among The Industry’s Staff appeared first on Adrian Easdown.
The hospitality industry is forever changing. With customer’s preferences and needs steadily evolving, your business must be prepared to adapt to those changes. Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in any way with caravanning, running a restaurant or working with any other sort of ...
Read More The post 46. Adapting To A Changing Market and Attending To Staff and Customers Needs With Geoff Illich appeared first on Adrian Easdown.
The role of any great holiday business owner is to ensure that their guests, no matter where they are, walk away with a truly great experience – one filled with memories that last a lifetime. Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in any way ...
Read More The post 45. Meeting Expectations, Adapting To Different Cultures and Delivering An Exceptional Service with Veronika Vermeulen appeared first on Adrian Easdown.
Allen Suss on Meaningful Experiences, Travel Planning and Avoiding Online Booking Services If you’re thinking of going solo and booking a holiday online, it might be worth your while investing in a travel agent. Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in any way with ...
Read More The post 44. Allen Suss on Meaningful Experiences, Travel Planning and Avoiding Online Booking Services appeared first on Adrian Easdown.
If you work in the hospitality industry, you know how beneficial it can be to hear about other people’s success stories. Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in anyway way with caravanning, running a restaurant or working with any other sort of hospitality-based business, ...
Read More The post 43. Mark & Judy Evans of Paronella Park on Incentives, Taking Advantage of Feedback and Celebrating Victories appeared first on Adrian Easdown.
If you work in the hospitality industry, you know how beneficial it can be to hear about other people’s success stories. Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in anyway way with caravanning, running a restaurant or working with any other sort of hospitality-based business, ...
Read More The post 42. Andrew Kennedy on Video Production, Keeping up With Technology and Sharing Stories Around a Campfire appeared first on Adrian Easdown.
If you work in the hospitality industry, you know how beneficial it can be to hear about other people’s success stories. Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in anyway way with caravanning, running a restaurant or working with any other sort of hospitality-based business, ...
Read More The post 41. Taking a Look Back at Some of the Best From 40 Episodes of That Bad Review appeared first on Adrian Easdown.
If you work in the hospitality industry, you know how beneficial it can be to hear about other people’s success stories. Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in anyway way with caravanning, running a restaurant or working with any other sort of hospitality-based business, ...
Read More The post 40. Cameron D’Arcy on Cultivating Five-Star Reviews, Building Buzz for Your Business and Turning Bad Feedback into a Net Positive appeared first on Adrian Easdown.
If you’re not using feedback as a method of making decisions on the direction your business is heading, you are missing out on a huge resource for making improvements. Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in anyway way with caravanning, running a restaurant or ...
Read More The post 39. Adrian Easdown and Ronsley Vaz on the Power of Feedback, Navigating the Sharing Economy and Nightmare Customer Service appeared first on Adrian Easdown.
If you work in the hospitality industry, you know how beneficial it can be to hear about other people’s success stories. Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in anyway way with caravanning, running a restaurant or working with any other sort of hospitality-based business, ...
Read More The post 38. Elysha Loiterton of Campstay on Standing out on OTAs, Navigating Change in the Accommodation Industry and Staying Motivated as a Business Owner appeared first on Adrian Easdown.
If you work in the hospitality industry, you know how beneficial it can be to hear about other people’s success stories. Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in anyway way with caravanning, running a restaurant or working with any other sort of hospitality-based business, ...
Read More The post 37. Justin Lorrimer on Travelling with Kids, How to Plan an Epic Holiday and Turning Your Experiences into an Income appeared first on Adrian Easdown.
If you work in the hospitality industry, you know how beneficial it can be to hear about other people’s success stories. Each Tuesday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in anyway way with caravanning, running a restaurant or working with any other sort of hospitality-based business, ...
Read More The post 36. Linda Tillman on How to Win More Awards for Your Business, the Importance of Customer Data and Why You Need a Break from Work appeared first on Adrian Easdown.
Technology, when used in the right way, has the ability to improve the way our businesses operate and allow you to grow your profit margins higher than ever before. Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in anyway way with caravanning, running a restaurant or ...
Read More The post 35. The Intersection of Technology and Hospitality with Brad Illich from NewBook appeared first on Adrian Easdown.
Family holidays can be stressful, but when your prepared and hear the advice of others you can create memories that your kids will take with them all the way through their life. Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in anyway way with caravanning, running ...
Read More The post 34. Adele Dyson on Caravanning with Kids and Finding Balance in Work and a Life of Travel appeared first on Adrian Easdown.
If you work in the hospitality industry, you know how beneficial it can be to hear about other people’s success stories. Each Tuesday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around the globe. If you’re involved in anyway way with caravanning, running a restaurant or working with any other sort of hospitality-based ...
Read More The post 33. How Customer Feedback can Help Your Business be safer and the Culture of Safety appeared first on Adrian Easdown.
If you work in the hospitality industry, you know how beneficial it can be to hear about other people’s success stories. Each Monday, join Adrian Easdown as he has deep conversations with successful people in the hospitality industry around the globe. If you’re involved in anyway way with caravanning, running a restaurant or working with any other sort of hospitality-based ...
Read More The post 32. Amanda Kingsmith of The World Wanderers Podcast on Travelling for a Living, Running a Business with Your Partner and Crafting the Perfect Bucket List appeared first on Adrian Easdown.
If you work in the hospitality industry, you know how beneficial it can be to hear about other people’s success stories. Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in anyway way with caravanning, running a restaurant or working with any other sort of hospitality-based business, ...
Read More The post 31. B1G1’s Paul Dunn on the Business of Doing Good, Finding Gratitude in Your Daily Life and the Hidden Blessings of Bad Reviews appeared first on Adrian Easdown.
If you’re looking for inspiration to get into the holiday park business, or just a peek behind the curtain of a successful management couple, this episode is for you. Welcome to That Bad Review. Each week accommodation industry leader Adrian Easdown talks to passionate people from across the industry who share their thoughts, experiences and lessons learned from the good, ...
Read More The post 30. The Making of a Successful Husband and Wife Management Team: Adrian and Casey Share Their Story appeared first on Adrian Easdown.
If you work in the hospitality industry, you know how beneficial it can be to hear about other people’s success stories. Each Monday, join Adrian Easdown as he chats with successful people in the hospitality industry around Australia. If you’re involved in anyway way with caravanning, running a restaurant or working with any other sort of hospitality-based business, this podcast ...
Read More The post 29. Keeping Your Business Prepared for Disaster and Why You Need Good Insurance With Wayne Hepton appeared first on Adrian Easdown.
Getting a bad review from a guest can really knock you for a six. Adrian Easdown knows this feeling well, each Monday he brings you chats with successful folks in the hospitality industry around Australia sharing their experiences. If you’re involved in anyway way with caravanning, running a restaurant or working with any other sort of hospitality-based business, this podcast ...
Read More The post 28. Grant Wilckens on the Value of Competition in the Hospitality Industry, How to Learn from Failure and Why Customer Feedback Is a “Gift” appeared first on Adrian Easdown.
If you work in the hospitality industry, you know how beneficial it can be to hear about other people’s success stories. Each Monday, join Adrian Easdown as he has deep conversations with successful people in the hospitality industry around Australia and the world. If you’re involved in anyway with caravanning, running a restaurant or working with any other sort of ...
Read More The post 27. Michael Quigley on Preparing for Disaster, Attentiveness to Detail and Nixing a Bad Review Before It Even Happens appeared first on Adrian Easdown.
If you work in the hospitality industry, you know how beneficial it can be to hear about other people’s success stories. Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia, picking their brains about marketing, logistics and everything else hospitality. If you’re involved in anyway way with caravanning, running a ...
Read More The post 26. Amanda Hinton on Digital Marketing, Attracting Guests & Keeping Attractions Fresh appeared first on Adrian Easdown.
Getting a bad review can be one of hardest things to deal with in the accommodation business, but it can also be a great catalyst for improvement. Each week industry veteran Adrian Easdown talks to passionate people from across the industry who share their thoughts, experiences and lessons learned from the good, the bad and the ugly in accommodation and ...
Read More The post 25. Eric Cacciatore from Restaurant Unstoppable on Chasing Your Dreams and Connecting with Amazing People appeared first on Adrian Easdown.
Maybe you own a small cafe, and your business partner begged you to make a Facebook page. Or maybe you’re a big resort, and TripAdvisor and Instagram bring a sizeable percentage of your business. Regardless of where you are in the hospitality industry, social media is something you need to be thinking about. On the latest episode of That Bad ...
Read More The post 23. Joshua Clifton on Why You Can’t Afford to Ignore Social Media, Identifying Your Key Customers and Why Australia Needs to Step up Its Hospitality Game appeared first on Adrian Easdown.
In an industry that’s full of big characters, Peter Finn definitely holds his own. But he’s by no means you’re typical miner. As principal and founder of the very successful mining and labour hire service, FACE Contracting, Peter really represents the human face of mining. That’s not to mention he is a real innovator when it comes to how we ...
Read More The post 22. Peter Finn on Motivating Your Team, Managing Expectations and Why Relationships are Key appeared first on Adrian Easdown.
Our latest guest on That Bad Review is one of those rare people who has dedicated his life to something positive. Harvee Pene, founder of Inspire, is an accountant on a mission. Having grown up in some rough neighbourhoods in New Zealand, Harvee came to Australia at a young age. He saw it as a land of opportunity, and in ...
Read More The post 21. Harvee Pene on The Social Responsibility of Entrepreneurs, Our Interconnected World and Finding Your Impact appeared first on Adrian Easdown.
I always love a good success story, and on the latest episode I have a great one for you. Two years ago, Will McGovern and his family opened Rivershore Resort, a ‘glamping’ experience set in Southeastern Queensland. Since then, they’ve been lauded by locals and nomads alike as a can’t-miss property. How did they do it? Besides a combination of ...
Read More The post 20. Will McGovern of Rivershore Resort on How he Turned his Property into an Overnight Success appeared first on Adrian Easdown.
This episode of That Bad Review is a bit of a departure from previous episodes. My very special guest is, well, yours truly. This time I’m taking a look back at the journey that we’ve been on over the past 18 episodes of the podcast, looking back on the great information and insights I’ve gained and I hope you have ...
Read More The post 19. Empowering Your Staff, Boosting Motivation, and The Importance of Empathy – A Recap of 18 Great Episodes appeared first on Adrian Easdown.
On the latest episode of That Bad Review, I have an enlightening talk with David Jones about how he stays on top of things in such a fast-moving industry. When younger folks have completely different needs and desires than your older customers, how do you keep everyone happy? With The Hospitality Whisperer, David helps businesses make the most of their ...
Read More The post 18. David Jones on Staying Motivated, the Benefits of Technology and Adapting to Younger Generations in the Hospitality Industry appeared first on Adrian Easdown.
In today’s tech-addled world, taking a caravan out into the Australian country can be one of the best ways to disconnect yourself from modern life. When you don’t see other humans for days while driving, it provides a cathartic sense of relief from the constant stimulation we experience. Stuart Lamont, CEO of the Caravan Industry Association, promotes caravaning as a ...
Read More The post 17. Stuart Lamont on the Beauty of Caravaning and Why Empathy is the Key to Customer Relations appeared first on Adrian Easdown.
This week’s episode of That Bad Review hits extremely close to home because I’m speaking with Debra Murnane, who also just happens to be my mother-in-law. Debra is an amazing woman and a seasoned holiday park manager with a lot of wisdom to share. Our conversation centered around a few themes, namely: how the industry has changed over the last ...
Read More The post 16. Debra Murnane, Reflecting on a Career in Holiday Park Management, Retirement and Grandparenthood appeared first on Adrian Easdown.
If you’re thinking of buying or selling a caravan park, hotel or motel, then this episode is going to set you up to do it right. My guest is industry veteran and Principal of CRE Brokers, Kevin Connolly. If you’re not familiar with them, CRE is Australia’s leading accommodation and hospitality business brokerage firm, with offices up and down the ...
Read More The post 15. Buying or Selling an Accommodation Business the Right Way, with Kevin Connolly appeared first on Adrian Easdown.
In this episode, we welcome the queen of caravanning in Queensland, Michelle Weston – General Manager of the Caravan Parks Association of Queensland, and formerly GM of operations and GM of finance at the Caravan Parks Association of Australia. Michelle is hugely energetic and enthusiastic about caravanning, and a passionate advocate for the industry in general. She shares with us ...
Read More The post 14. How To Excel In The Caravanning Industry Now and In The Future, with Michelle Weston appeared first on Adrian Easdown.
It wouldn’t be surprising to bump into my latest guest, Campbell Korff, in the surf off Byron Bay. What might surprise you is the incredible career path that’s taken him from Sydney lawyer to world-travelling finance wiz and back to Northern New South Wales. It’s here that he brings his knowledge and experience to benefit his local community, both in ...
Read More The post 13. Secrets to Great Service, Authentic Experiences, the Airbnb Conundrum and Investment Basics with Campbell Korff appeared first on Adrian Easdown.
If you want to succeed in the hospitality industry, you need to be responsive, alert and mindful of their guests’ needs and desires. A small slipup can lead to a landslide of mistakes that result in a restaurant or resort that is poorly reviewed and quickly headed for disaster. Fortunately, hospitality veteran Andrew Williams was kind enough to stop by ...
Read More The post 12. Creating a Healthy, Mindful Hospitality Service with Andrew Williams appeared first on Adrian Easdown.
Today on That Bad Review Podcast I’m speaking with Daniel Tilton, CEO for Next Generation Holiday Parks, a ‘family multinational’ that owns and operates holiday parks in both Australia and New Zealand. Daniel is the strategic brain of the company, as well as overseeing day to day operations of our parks. This episode is nostalgic for me because it was ...
Read More The post 11. Daniel Tilton on Facing Seasonality Challenges, Marketing Insights and Thriving in the Accommodation Industry appeared first on Adrian Easdown.
In this week’s episode of That Bad Review, I’m lucky enough to chat with Dave Eddy – the co-founder and CMO of Australia’s largest and fastest growing caravan hire and RV sharing community, Camplify. Dave’s got bucket loads of energy and wisdom to share when it comes to the sharing economy, rental practices, online profiles/reviews and the accommodation industry at ...
Read More The post 10. The Camplify Episode: Lessons and Tips from the Sharing Economy appeared first on Adrian Easdown.
Need a little inspiration? Looking for a template or some tips on how to better utilise time and organise your business? Want to become a better leader? Today’s episode of That Bad Review checks all three of those boxes with a powerhouse of a guest, April Whiston. April is an ambitious entrepreneur, a business coach, a mother, and the owner ...
Read More The post 9. April Whiston on Empowering People, Going All in on Your Dreams and Juggling Multiple Businesses appeared first on Adrian Easdown.
This week’s episode of That Bad Review hits extremely close to home because I’m speaking with Tash Maguire – my sister. Tash is an amazing woman who’s endured tragedy and built a beautiful legacy out the other side. Our conversation centres around the story of Tash’s daughter, Maya, who was diagnosed with a rare form of terminal childhood cancer. Tash ...
Read More The post 8. How to Build a Legacy and Create a Unique Family Holiday Experiences with Tash Maguire appeared first on Adrian Easdown.
In this week’s episode of That Bad Review, I’m talking to hospitality superstar James Henderson. James has had an incredible career that spans technology, economy, hospitality and podcasting. He founded a tech company in 2014 that capitalised on nightlife and social media, and the went on to create a Facebook group that brings together thought leaders across multiple industries. Not ...
Read More The post 7. Feedback, Perspective and Going Viral with James Henderson appeared first on Adrian Easdown.
Have you ever struggled to get the pricing of your park just right? Well, today on That Bad Review podcast, I spoke to a manager who’s turned pricing on its head. Margaret Shannon is an award-winning manager at Ballina Beach Village. She’s got a real passion for the caravan industry, a sharp business mind, and has come up with some ...
Read More The post 6. The Award-Winning Margaret Shannon on Her Tips & Tricks for Success and Change in the Caravan Park Industry appeared first on Adrian Easdown.
This week’s episode of That Bad Review is all about the human element. From training practices to empowerment to how to approach guests and, ultimately, to life philosophy, this episode covers a lot of ground. My guest is Cath Bellchambers – hospitality trainer and motivational performance coach. Cath is an absolute burst of energy. She’s a pleasure to speak with ...
Read More The post 5. Cath Bellchambers on Empowering Your Staff and How to Identify Gaps in the Market appeared first on Adrian Easdown.
In this week’s episode of That Bad Review, I speak with marketing automation specialist, powerhouse cyclist and all-round adventurer, Christie Hamilton. Christie is a startup expert, and is currently director at the fastest growing Infusionsoft Partner in the world, Benelds – a small business automation consultancy that specialises in transforming businesses into modern machines through the power of technology. Beyond ...
Read More The post 4. Christie Hamilton on Work-Life Balance, Embracing Caravan Park Culture and Leveraging Data appeared first on Adrian Easdown.
What’s the proper response to receiving bad feedback? Even if your business receives 100 flattering reviews, the one bad one will stick out. So, how should you approach that situation when it arises? My guest in this week’s episode is entrepreneur legend Ronsley Vaz, and he’s helping me to break down how to go about tackling bad reviews, and the ...
Read More The post 3. Ronsley Vaz on the Mentality You Need to Adopt to Deal with Bad Reviews appeared first on Adrian Easdown.
The accommodation industry is all about customer service, right? In this episode of That Bad Review, Jim Bolger shares his thoughts on choosing the positive approach with customers, but he also tells us how to deliver the perfect ‘no,’ if that’s the only option. He also chats about how Airbnb can be considered as an alternative market, and what that ...
Read More The post 2. When to Say No in the Accommodation Industry with Jim Bolger appeared first on Adrian Easdown.
If you’re an entrepreneur working in the accommodation industry, and you’re looking for ways to relax and avoid burnout, then you’ll definitely want to check out this episode of That Bad Review. Today, I’m speaking with Belinda Thomas – the award-winning founder and owner of Hire Me Holiday Parks, and park manager extraordinaire. Here, Belinda shares her story, her top ...
Read More The post 1. How to Avoid Burnout, Build the Perfect Team and Walk in the Shoes of Your Customers with Belinda Thomas appeared first on Adrian Easdown.