At the Coalface Podcast - eCommerce Tech & Trends: Recent Episodes
Jason Greenwood
At the Coalface with Jason Greenwood brings you the very best in eCommerce, Omnichannel and Retail SaaS tech and trends. With 20+ years in the industry, Jason and his guests discuss topics in simple language anyone can understand and apply to level up their business!
-
In this episode Jason guests on the No Hacks Show Podcast: https://www.youtube.com/@NoHacksShow (also on all Podcast engines)
-
The No Hacks Show Podcast is Co-hosted by Catherine Quiambao
-
In this episode, Jason & Catherine discuss why DTC brands need B2B Commerce more than ever to help them reduce CAC, increase distribution and reach economies of scale faster
In this episode, Jason guests on the 'Talking Shop' series by KIBO Commerce: https://kibocommerce.com/resource-center/talking-shop-a-commerce-chat-video-series-from-kibo
- Welcome to 'Mentoring Moments', a sub-series of the Podcast
- Mentoring Moments is composed of clips taken from Jason's Mentorship Sessions
- These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
- The episode title outlines some of the topics covered in the episode for reference
- If you'd like to join Jason's Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to apply for 1-1 mentorship with Jason on this page: ā ā ā https://www.greenwoodconsulting.net/jason-greenwood-mentor-sessionsā
Thanks to our sponsor, Commerce Is Digital for their special offer of 10% off ANY eCommerce course when using coupon code EE_PODCAST š
Use the following links and the coupon code is automatically applied:
- B2B eCommerce Course
- B2C eCommerce Course
- AI+eCommerce Course
-
Ram is the CEO of Kibo Commerce - https://kibocommerce.com
-
Kibo was named as a Strong Performer in The Forrester Waveā¢: Order Management Systems, Q2 2023
-
Kibo is a private equity backed, modular, API first, headless commerce platform for mid-enterprise and larger brands
-
Kibo supports B2B, B2C & DTC commerce businesses
-
Kibo also offers native Order Management and Subscription purchasing modules
-
In this episode, Jason & Ram discuss the evolution of commerce over the last 5 years and how Kibo is building the headless commerce platform of the future to help meet these needs
- Derek is the Director, Strategic Accounts & Partnerships and GM North America at dataX.ai - https://www.datax.ai
- dataX.ai is a product data transformation engine which can instantly transform data from one taxonomy (or data model), to any other, using AI
- dataX.ai also acts as a product data sourcing, collection, cleansing and harmonisation service for B2B brands
- In this episode, Jason & Derek discuss the challenges B2B brands face around prepping product data for digital channels and how brands can turn this pain into a strategic data asset and competitive business moat instead
- Welcome to 'Mentoring Moments', a sub-series of the Podcast
- Mentoring Moments is composed of clips taken from Jason's Mentorship Sessions
- These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
- The episode title outlines some of the topics covered in the episode for reference
- If you'd like to join Jason's Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to apply for 1-1 mentorship with Jason on this page: ā ā https://www.greenwoodconsulting.net/jason-greenwood-mentor-sessions
- Youri is the Co-Founder & CEO of Prediko - https://www.prediko.io
- Prediko is an inventory & demand planning and management platform for Shopify brands
- Prediko promises: Restock on time, every time. Shopify brands make better predictions & POs in minutes with Prediko.
- In this episode, Jason & Youri discuss the concepts and application of demand planning strategy, how it will literally determine the success or failure of your business and how done well, it can allow you to get an edge on your competitors
- Dennis is the Co-Founder & CEO of BATCH - https://hellobatch.com
- BATCH is a manufacturer, distributor, wholsaler & DTC retailer of Hemp CBD products
- BATCH sells its own products B2B to dispensaries and other retailers
- BATCH also contract manufactures hemp and CBD products for other brands
- In this episode, Jason & Dennis discuss the challenges and opportunities of being a fully vertically intagrated business, especially as it relates to B2B eCommerce
- Jordan is the Founder & CEO of Salvit Advisors - https://www.salvit.com
- Jordan was gracious enough to be our guest mentor for this episode of Mentoring Moments - thanks Jordan!
- Welcome to 'Mentoring Moments', a sub-series of the Podcast
- Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
- These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
- The episode title outlines some of the topics covered in the episode for reference
- If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to apply for 1-1 mentorship with Jason on this page: ā https://www.greenwoodconsulting.net/jason-greenwood-mentor-sessions
-
Eric is the Co-Founder & CEO of ReConvert - https://www.reconvert.io
-
ReConvert is a post purchase customer experience platform/app for Shopify merchants
-
ReConvert helps merchants sell more, by making it easy to optimize the post-purchase journey
-
ReConvert allows merchants to add checkout upsells, one-click upsells, thank you page offers & more in minutes
-
In this episode, Jason & Eric discuss how important the post purchase customer experience is to AOV, LTV and customer loyalty and how ultra careful merchants should truly be with anything that could add buying friction PRE-purchase
-
Jason is the Principal B2B Visionary at Bloomreach - https://www.bloomreach.com
-
Jason is a long time B2B commerce industry veteran, with over 20 years in the space!
-
Jason helps B2B brands improve their product data and search/merchandising game by helping them realise data as an asset
-
Jason acts as an internal B2B evangelist at Bloomreach, ensuring that the platform is fit for purpose for B2B merchants and their complex & unique requirements
-
Bloomreach is a personalisation, search and merchandising platform for eCommerce
-
In this episode, Jason & Jason discuss how product data and the B2B customer experience are mission critical catalysts for B2B merchants to be able to sell more in the brave new world of digital commerce
- Dustin is the Founder of Performance Marketing Manager - https://performancemarketingmanager.com
- Dustin was gracious enough to be our guest mentor for this episode of Mentoring Moments - thanks Dustin!
- Welcome to 'Mentoring Moments', a sub-series of the Podcast
- Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
- These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
- The episode title outlines some of the topics covered in the episode for reference
- If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to apply for 1-1 mentorship with Jason on this page: https://www.greenwoodconsulting.net/jason-greenwood-mentor-sessions
-
Sophie is the Co-Founder & CEO of yayloh - https://www.yayloh.com
-
yayloh is an end to end returns platform for fashion brands
-
yayloh is laser focused on how brands can turn returns into a strategic customer retention advantage vs just an expensive part of doing business
-
yayloh believes that returns are a crtitical customer touch point, one that can build brand value, give customers joy and stand out as a reason to return to the brand again and again
-
In this episode, Jason & Sophie discuss how brands need to change their mindset and strategy around returns so that it becomes a key pillar of long term trust building between brand and customer
- Suzie is the Digital Marketing & E-Commerce Lead (ANZ) at Metagenics - https://metagenicsanz.com
- Metagenics is a natural health product and supplement manufacturer
- Metagenics supplies the trade (Practitioners) and retailers via B2B eCommerce & EDI
- Metagenics is also increasingly leaning into DTC eCommerce for sales of its consumer/retail products
- In this episode, Jason & Suzie discuss the challenges and opportunities that eCommerce presents for manufacturers and how they can best leverage digital channels to educate, inform and ultimately sell more
-
Welcome to 'Mentoring Moments', a sub-series of the Podcast
-
Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
-
These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
-
The episode title outlines some of the topics covered in the episode for reference
-
If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone and you can also apply for 1-1 mentorship with Jason on this page: https://bit.ly/3Ncui1c
-
Ron is the Co-Founder & CEO of Rockerbox - https://www.rockerbox.com
-
Rockerbox is a SaaS based, Omnichannel marketing attribution, tracking & modelling platform
-
Rockerbox "brings clarity to the noise throughĀ accurate attributionĀ andĀ marketing mix modelingĀ that helps you make theĀ rightoptimizations."
-
Rockerbox allows markeeters to become increasingly confident in where their marketing budget is working hardest for them
-
In this episode, Jason & Ron talk about the evolving world of online privacy, how this is affecting marketers' ability to do their job well and what they can do about it
-
Brandon is the CMO of Wholesale Gorilla - https://wholesalegorilla.com
-
Wholesale Gorillaā is a Shopify App that adds a suite of B2B functionality to Shopify
-
Wholesale Gorilla has been available since 2017 and has steadily added new functionality then until now
-
Brandon was brought in by the founders as a fractional CMO to help supercharge app sales and performance through strategic marketing initiatives
-
In this episode, Jason & Brandon talk about the challenges of building a brand outside the Shopify ecosystem and how B2B eCommerce tech vendors can position and market themseleves for succsess in this bravew new world
-
Liz is the Founder & CEO of GROW AI - https://www.getgrowai.com
-
Liz was gracious enough to be our guest mentor for this episode of Mentoring Moments - thanks Liz!
- Welcome to 'Mentoring Moments', a sub-series of the Podcast Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
- These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
- The episode title outlines some of the topics covered in the episode for reference
- If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone and you can also apply for 1-1 mentorship with Jason on this page: https://bit.ly/3Ncui1c
-
James is the Founder & CEO of ā Particular Audienceā - ā ā https://particularaudience.comā ā
-
Particular Audience is an eCommerce Search, Merchandising and Personalisation Engine
-
Particular Audience helps merchants sell more by tailoring their customer experience to the 1-1 level
-
In this episode, Jason & James discuss how Particular Audience has evolved in the age of AI and how merchants and their customers are benefiting as a result
-
Andrew is the COO of Commerce Vision - https://www.commercevision.com.au
-
Commerce Vision is a SaaS based, B2B focused eCommerce/Omnichannel platform
-
Commerce Vision also offers advanced order management/automation, field merchandising and mobile CRM modules
-
In this episode, Jason & Andrew discuss how B2B eCommerce has evolved over the last 20+ years, how Commerce Vision has evolved alongside these changes and how B2B merchants can leverage a modern tech stack to deliver sales and service efficiency and advanced eCommerce UX at scale
JASON GUESTS ON THE CANDID FOUNDERS PODCAST!
In this episode, Jason's reviews the Bare Kind Board Pack in REAL TIME!
We discuss:
- Channel Risk - how does BK expand from 1 B2B Marketplace and an online store into everywhere
- Who are the BK ICP's and how do we get them to trust us?
- How does BK think about their business as charity first, not channel first. At the moment Charity feeds into B2B and B2C but should be leading, it's their secret sauce!
Key Candid Founders & Bare Kind Links:
- Candid Founders YT Channel: https://www.youtube.com/@Barekind/videos
- šØ Subscribe to our newsletter - https://candidfounders.com
- š§¦ Buy our socks: https://barekind.com/
- š Stock our socks: https://barekind.faire.com
- šø Sell on Faire: https://www.faire.com/apply/barekind (We get Ā£150 for a referral which helps us invest money to build these videos)
-
Arjun is the Co-Founder & CEO of Rye - https://rye.com
-
Ryeā aims to be the 'plumbing' of the next generation internet
-
Ryeā ā will be the 'spades and picks' that enables commerce everywhere
-
Ryeā ā connects buyers and sellers via intermediate merchants across media and other platforms (think Link In Bio platforms, Netflix etc)
-
In this episode, Jason & Arjun discuss the gaps in the market that are preventing commerce from being truly universal and how Rye and their heavy hitting VC backers aim to fix
- Lance is the Director, Business Groups and General Manager of B2B at BigCommerce - https://www.bigcommerce.com
- BigCommerce is a SaaS eCommerce Platform targeted at mid-market enterprise eCommerce merchants and above
- BigCommerce has increasingly focused on serving B2B merchants more deeply and completely over the last few years starting with the release of the 'B2B Edition' in mid-2021
- BigCommerce followed up this release with the purchase of BundleB2B and B2B Ninja in mid-2022 and have continued to repidly develop, enhance and extend B2B functionality in the platform ever since
- In this episode, Jason & Lance discuss the current state of B2B commerce, its mid-term growth prospects, the importance of B2B merchants to BigCommerce and why B2B functionality is such a central for focus for the platform and its future
- Welcome to 'Mentoring Moments', a sub-series of the Podcast
- Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
- These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
- The episode title outlines some of the topics covered in the episode for reference
- If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone and you can also apply for 1-1 mentorship with Jason on this page
- Brayden is the Growth Specialist at Holler Commerce - https://www.hollercommerce.com
- Holler Commerce is a social commerce platform that converts audience into community and impressions into revenue
- Holler Commerce started life as the home-grown tech behind the wildly successful otdoors community and commerce platform GoWild
- Holler Commerce is the productisation and commercialisation of the GoWild tech underpinnings
- Holler Commerce is designed to help retailers start with community and build commerce experiences on top of it
- In this episode, Jason & Brayden discuss how Holler came to be and why brands should focus on building out and serving a community of the like minded before ever trying to sell to them
- Matt is the eCommerce Manager at Thermacell - https://www.thermacell.com
- Thermacell is a designer, manufacturer, wholesaler, distributor & DTC retailer of natural insect repellent products
- Matt has a deep background in DTC & retail eCommerce having come from Amazon
- Matt has helped Thermacell turn his experience into a strategic B2B eCommerce strength
- In this episode, Jason & Matt discuss how B2B brands can leapĀ ahead by pulling from the rich eCommerce talent pool to be found in the DTC & B2C eCommerce world
- Welcome to 'Mentoring Moments', a sub-series of the Podcast
- Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
- These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
- The episode title outlines some of the topics covered in the episode for reference
- If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone and you can also apply for 1-1 mentorship with Jason on this page
- Kasper is the Co-Founder of CEO of Hello Retail - https://helloretail.com
- Hello Retail helps eCommerce brands create an ened to end personalised customer Journey
- Hello Retail provides: Search & Merchandising, Product Recommendations, Audience Builder, Triggered Email and Personalised Brand Page functionality
- In this episode, Jason & Kasper discuss how and why brands MUST make their customer experiences more personal and tailored if they want to win at the game of retail
- Jess is the eCommerce Manager (B2B) at Chief Enterprises - https://store.chiefenterprises.com
- Chief is a designer, manufacturer, wholesaler and distributor of electro-mechnical and power systems for the on-offroad vehicle indistries
- You can think of Chief as an OEM partner to the industry they serve
- Chief is a pure B2B business
- Jess is a digital native and has been working with Chief for over 4 years
- Jess knows B2B eCommerce inside out as this has been the focus of her entire career thus far
- In this episode, Jason &Ā Jess discuss how B2B brands can get a leg up on their competitors by hiring eCommerce savvy digital natives to help accelerate their journey to digital commerce success
- Welcome to 'Mentoring Moments', a sub-series of the Podcast
- Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
- These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
- The episode title outlines some of the topics covered in the episode for reference
- If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone and you can also apply for 1-1 mentorship with Jason on this page
- Martin is the Co-Founder of Centra -Ā https://centra.com
- Centra is an mid-enterprise headless commerce platform
- Centra also offers more than commerce, including Order Management and a Lightweight PIM system
- Centra is designed to be a cost effective headless commerde solution for DTC & B2B brands
- Centra is focused primarily on the fashion & lifestyle verticals
- In this episode, Jason & Martin discuss what merchants and agencies are loking for in their headless commerce solution and how it can solve for real business challenges - at scale
- Arno is Co-Founder & CTO of Sana Commerce - https://www.sana-commerce.com
- He is also the host of the B2B EāCommerce Integrated Podcast
- Arno has been working in the B2B eCommerce space for almost 13 years
- Arno knows the good, the nad and the ugly when it comes to successful B2B eCommerce projects
- Arno also deeply understands the opportunity that B2B eCommerce presents for legacy B2B brands that do not offer eCommerce to their customers today
- In this episode, Jason & Arno discuss his background in B2B commerce, how Sana came to be and how B2B merchants can help ensure B2B eCommerce project success and high channel adoption rates by their customers
- You can check our sponsor for this episode here: Mikata
- Welcome to 'Mentoring Moments', a sub-series of the Podcast
- Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
- These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
- The episode title outlines some of the topics covered in the episode for reference
- If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone and you can also apply for 1-1 mentorship with Jason on this page
- Alan is the CEO of Shopbox - https://www.shopbox.ai
- Shopbox is a SaaS based, game-changing AI sales engine for eCommerce stores
- Shopbox leverages consumer psychology, shopping and buying patters to personalise all stages of the customer journey
- Shopbox uniquely and accurately matches your merchandising goals to customer desires
- Shopbox mimics shop assistant behaviours - a good store assistant sells the product - a great one sells the bundle
- Shopbox uses smart prompts to generate multiple product purchases in the same visit
- With Shopbox - one customer click builds a unique store experience around that customer
- In this episode, Jason & Alan discuss how consumer psychology and buying patterns demonstrate buyer intent and how AI aided customer journeys can improve sales and conversion metrics for brands
- Chris is currently the Application Architect for Heidrick & Struggles
- Chris has worked in eCommerce for 25+ years
- Chris has a deep specialisation in enterprise and solution architecture and dev engineering of eCommerce platforms
- Chris has also specialised in B2B eCommerce for a good portion of his career and was part of the original development team that built IBM Websphere Commerce and its B2B eCommerce functionality - one of the first in the game to offer this
- In this episode, Jason & Chris discuss the history of B2B eCommerce, how we got where we are today and where he sees the future of the industry headed, along with his take on the biggest B2B commerce opportunities available to merchants today
- You can check our sponsor for this episode here: Mikata
- Welcome to 'Mentoring Moments', a sub-series of the Podcast
- Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
- These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
- The episode title outlines some of the topics covered in the episode for reference
- If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone and you can also apply for 1-1 mentorship with Jason on this page
- Paul is the Co-Founder Ubu - https://www.getubu.com
- Ubu is a permission based, Opt-In, Marketing Automation Platform for Instagram
- Ubu is so much more than just Marketing Automation though - it is an end to end community engagement platform for Instagram
- Ubu helps strong personal and commercial brands better create a community from their Instagram following through automated, DM based communication
- Think of Ubu a bit like the 'Klaviyo' of Instagram
- In this episode, Jason & Paul discuss how smart brands are succesfully migrating their rented audiences from platforms like Instagram to owned platforms like email and other forms of direct communications
- Andrew is the Co-Founder & Director of Bare Kind - https://barekind.co.uk
- Bare Kind are a sustainable fashion brand with a built in social conscience as part of their business model
- Bare Kind make bamboo fabric socks featuring endangered animals in their designs
- Bare Kind donates 10% of all profits to animal charities representing the animals displayed in their designs
- In this episode, Jason & Andrew discuss sustanability, greenwashing, authenticiy and building a B2B eCommerce channel by leveraging B2B marketplaces like Faire
- You can check our sponsor for this episode here: Mikata
- Ryan is the CEO & Head of Digital for SunshowerOnline AU - https://sunshoweronline.com.au
- Ryan was gracious enough to be our guest mentor for this episode of Mentoring Moments - thanks Ryan!
- Welcome to 'Mentoring Moments', a sub-series of the Podcast
- Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
- These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
- The episode title outlines some of the topics covered in the episode for reference
- If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone and you can also apply for 1-1 mentorship with Jason on this page
- Kait is the Co-Founder of CEO of Brij - https://brij.it
- Brij is a SaaS platform that provides the ultimate in QR code generation, managament and analytics for eCommerce
- Brij acts as a simple, easy to use consumer 'bridge' between the smartphone and a brands website and consumer facing content and experiences
- Brij helps brands create QR Code Experiences for their products, allowing customers to register, reorder, and more with a simple scan
- In this episode, Jason & Kait discuss how QR codes have come to the fore for eCommerce branding, merchandising, marketing, service and CX since their consumer resurgence & adoption during Covid
- Brett is the Executive Director of the B2B eCommerce Association - https://b2bea.org
- The B2B eCommerce Association is truly helping to put B2B eCommerce on the map
- Brett is a B2B eCommerce expert, having worked in the space for well over a decade
- The B2BEA aims to be an industry body that supports the adoption of B2B eCommerce by creating a focal point for industry players to participate in and contribute to
- The B2BEA also works with B2B eCommerce thought leaders and content producers to create a 'Centre of Excellence' for B2B eCommerce and related practitioners
- In this episode, Jason & Brett discuss the state of B2B eCommerce, how he has seen it evolve over the last decade, as well as what's next for B2BEA.ORG
- Check our sponsor for this episode: Mikata
- Welcome to 'Mentoring Moments', a sub-series of the Podcast
- Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
- These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
- The episode title outlines some of the topics covered in the episode for reference
- If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone and you can also apply for 1-1 mentorship with Jason on this page
- Michael is the Co-Founder of PostPilot - https://www.postpilot.com
- PostPilot is a SaaS platform that offers Direct Mail marketing reinvented for modern eCommerce
- PostPilot makes it a cinch to send personalized, profitable Direct Mail for eCommerce brands
- PostPilot also integrates with common systems in the eComm martech stack such as Klaviyo, making it super easy to integrate PostPilot into existing Marketing Automation workflows
- PostPilot makes sending direct mail as easy as sending an email!
- In this episode, Jason & Michael discuss how effective Direct Mail is, why it has been shunned by many digital marketers and how they can recapture this opportunity at scale for the digital age
- Michael is the Global Head of Digital Experience and Brand for W. L. Gore & Associates - https://www.gore.com
- W. L. Gore & Associates are of course famous for manufacturing technical fabrics like their ground breaking Gore-Tex waterproof/breathable fabric
- Michael has been working with W. L. Gore for nearly 5 years, helping them build out their B2B Digital Commerce experiences
- Michael has worked for other leading B2B manufacturers such as BOSE & BOC Edwards and is a wealth of B2B eCommerce info
- Michael knows exactly wjhat it takes to build world class B2B teams and sales enablement and shares from his deep pool of knowledge
- In this episode, Jason & Michael discuss how he enables B2B digital commerce capabilities at some of the biggest manufacturers in the world!
- Welcome to 'Mentoring Moments', a sub-series of the Podcast
- Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
- These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
- The episode title outlines some of the topics covered in the episode for reference
- If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone and you can also apply for 1-1 mentorship with Jason on this page
- Nik is the CCO & Partner of Scratcher - https://scratcher.io
- Scratcher is a SaaS based, interactive eCommerce Gamification & Quiz Commerce Platform
- Scratcher goes beyond traditional marketing to incentivise the customer journey with interactive marketing
- Scratcher offers more than 20 interactive game formats such as:Scratchcard, Wheel of fortune, Slot Machine, Dice, Mystery Box, Lucky Number
- Scratcher helps brands to generate leads, enhance loyalty, promote products and drive salesIn this episode, Jason & Nik discuss eCommerce gamification and how brands of all shapes and sizes can increase engagement via Quiz Commerce
- Dean is the Director, Global eCommerce Collaboration at Stanley Black & Decker - https://www.stanleyblackanddecker.com
- Dean has been working with B&D for over 2 years - helping them build out their tech and capabilities around eCommerce and specifically, B2B eCommerce globally
- Dean has a wealth of experience in the B2B eCommerce space and helping manufacturing brands go global with their eCommerce ambitions
- In this episode, Jason & Dean discuss what it takes to enable B2B eCommerce at scale for global brands
- Welcome to 'Mentoring Moments', a sub-series of the Podcast
- Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
- These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
- The episode title outlines some of the topics covered in the episode for reference
- If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone and you can also apply for 1-1 mentorship with Jason on this page
- Jess is the Co-Founder & CEO of Wonderment - https://www.wonderment.com
- Wonderment is a SaaS based, comprehensive end to end order workflow, tracking and customer communications platform for eCommerce
- Wonderment is: "The new way to build customer loyalty. De-stress your team and delight your customers with transparent order tracking, instant issue detection, and insight into every order"
- Wonderment helps brands proactively and automatically manage one of the most frequest requests to customer service: WISMO (Where Is My Order)
- In this episode, Jason & Jess discuss the importance of operationalising customer communications at every point in the eCommerce customer journey lifecycle to build trust, loyalty, stickiness & advocacy
- Kris is the Co-Founder and CEO of GenAlpha - https://www.genalpha.com
- GenAlpha has built a B2B eCommerce platform called Equip360 and it is specifically designed to serve the Automotive and Heavy Equipment OEM verticals
- Kris is a long time B2B commerce expert, having worked in this space for over 20 years
- In this episode, Jason & Kris discuss the importance of industry specific B2B eCommerce platforms and functionality and how GenAlpha uniquely services the Automotive & Heavy Equipment verticals
- Welcome to 'Mentoring Moments', a sub-series of the Podcast
- Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
- These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
- The episode title outlines some of the topics covered in the episode for reference
- If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone and you can also apply for 1-1 mentorship with Jason on this page
- Oliver is the Co-Founder of Returnista - https://www.returnista.nl
- Returnista is a SaaS based Returns Management Platform for eCommerce
- Returnista's goal is simple: "Leading the way to zero returns" through their automated and optimized returns solution
- Returnista also offers a novel 'exchange' service that helps brands lose fewer sales by ensuring the customer ultimately gets the product they want every time
- Returnista also offers deep returns analytics down to SKU level so that merchants can address issues (typically substandard product info/content) that prompt high return rates in the first place
- In this episode, Jason & Olivier discuss how brands can alter their thinking about returns and convert it from a necessary evil into a tech & data enabled strategic CX initiative
- Brian is the Managing Partner of Enceiba - An Amazon Strategy and Growth Agency for Manufacturers and Brands. He is also the Co-Founder of Master B2B - a private community for B2B eCommerce practitioners
- To say Brian is a B2B commerce specialist is an understatement
- Brian helps B2B merchants maximise their eCommerce opportunities across marketplaces and owned channels through strategic and tactical consulting, guidance, support and implementation
- In this episode, Jason & Brian discuss how and why B2B brands should be leveraging Amazon and other digital channels to help fuel their eCommerce growth
- Welcome to 'Mentoring Moments', a sub-series of the Podcast
- Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
- These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
- The episode title outlines some of the topics covered in the episode for reference
- If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone and you can also apply for 1-1 mentorship with Jason on this page
- Omri is the Founder & CEO of Dialogue - https://nowdialogue.com
- Much of current eCommerce CX personalisation technology is expensive, complex and hard to implement
- Dialogue aims to change this with its AI powered, low/no code SaaS tech approach
- Dialogue is laser focused on being the premier Experience Optimisation platform for eCommerce for small & medium size merchants
- Dialogue brings dynamic content and product recommendations to the eCommerce customer journey
- In this episode, Jason & Omri discuss how and why many small & medium size eCommerce merchants have been frozen out of key personalisation opportunities and how Dialogue solves for this
- Michael is the Founder of CommerceIsDigital - https://commerceisdigital.com
- CommerceIsDigital is both an B2B focused eCommerce Consultancy and eCommerce training program provider
- Michael has generously provided a 40% discount off his training programs exclusively for THE ECOMMERCE EDGE Podcast listeners - just use the code EEPODCAST at checkout to receive the discount!
enter the code where it says 'Add coupon code' at checkout to qualify - Michael has a unique perspective on the B2B commerce space to share, having come from an eCommerce vendor and product development background
- In this episode, Jason & Michael discuss the common ways B2B businesses can execute on their digital commerce strategy and how/when each one makes sense and why
- Welcome to 'Mentoring Moments', a sub-series of the Podcast
- Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
- These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
- The episode title outlines some of the topics covered in the episode for reference
- If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone and you can also apply for 1-1 mentorship with Jason on this page
- Henry is the Co-Founder & CEO of Mutinex - https://mutinex.co
- Mutinex is a next generation SaaS based digital BI/Analytics platform for marketers
- Mutinex does not rely on cookies, Javascript or other forms of user tracking to help marketers determine the channels and campaigns that are working vs those that are not
- Mutinex 'GrowthOS' is the marketing analytics platform that helps marketers to make better investment decisions
- Mutinex uses marketing mix modeling for data driven marketing results which can improve marketing ROI by up to 20%
- In this episode, Jason & Henry discuss the art and science behind marketing mix modelling and how it trumps many other methods of determining marketing performance and spend allocation
- Jay is the Founder & CEO of B2B Squared - https://b2b-squared.com
- Jay is a specialist B2B eCommerce Consultant that has helped many medium and large B2B enteprises through their digital transformation and eCommerce enablement process
- Jay is also the head of B2B eCommerce Management at Danone - a global food & beverage manufacturer based in Paris France
- In this episode, Jason & Jay discuss how B2B brands can accelerate their digital transformation journey through smart processes that cover all the major bases on the way to creating transactional eCommerce capabilities
- Welcome to 'Mentoring Moments', a sub-series of the Podcast
- Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
- These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
- The episode title outlines some of the topics covered in the episode for reference
- If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone and you can also apply for 1-1 mentorship with Jason on this page
- Oren is the Co-Founder & CEO of Fondue - https://www.getfondue.com
- Fondue is a SaaS platform that helps eCommerce merchants stop hemorrhaging cash on discount coupons
- Fondue replaces these coupon codes with proactive CashBack campaigns instead
- CashBack is enabled by a UTM so brands can easily add it to any link in an email, sms, popup, influencer link, or ad
- Shoppers can redeem CashBack post purchase either as cash or a gift card to use on the brand's store
- Since not every shopper claims their CashBack, brands can reinvest that money into larger offers to increase conversion and revenue
- In this episode, Jason & Oren discuss the dangers of discount driven eCommerce and the brand damage & ongoing discounting expectations this can create
- Welcome to 'Mentoring Moments', a sub-series of the Podcast
- Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
- These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
- The episode title outlines some of the topics covered in the episode for reference
- If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone and you can also apply for 1-1 mentorship with Jason on this page
- Daniel is the Co-Founder & CEO of Kimonix - https://www.kimonix.com
- Kimonix is an AI powered SaaS platform that synchronizes sales data, inventory analytics, and insights on merchants' eCommerce customer preferences to create smart collections that boost sales, optimize inventory, and maximize margins
- Kimonix helps eCommerce merchants to automate their personalised merchandising efforts to help increase conversions and delight customers with a more seamless customer experience via tailored product category merchandising and display
- In this episode, Jason & Daniel discuss eCommerce 'smart personalisation' and where the industry is headed with the advent of 'AI Everywhere'
- Welcome to 'Mentoring Moments', a sub-series of the Podcast
- Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
- These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
- The episode title outlines some of the topics covered in the episode for reference
- If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone and you can also apply for 1-1 mentorship with Jason on this page
- Bobby is the CEO of Retail Data Partners - https://www.retaildatapartners.com
- RDP is a SaaS sales data, analytics, insights & business intelligence platform for Amazon 1P merchants
- Most other Amazon merchant data platforms focus on Amazon 3P sellers and RDP uniquely fills this gap in the market for 1P sellers
- RDP is a tool that helps Amazon 1P sellers become more Efficient, Scalable & Profitable through tailored, automated insights into their business
- In this episode, Jason & Bobby discuss the unique needs of Amazon 1P sellers and how they can and should be leveraging their unique Amazon data to improve every aspect of their business
- Welcome to 'Mentoring Moments', a sub-series of the Podcast
- Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
- These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
- The episode title outlines some of the topics covered in the episode for reference
- If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone and you can also apply for 1-1 mentorship with Jason on this page
- Jason is the Founder & CEO of Video Chat A Pro - https://videochatapro.com
- Jason is a plumber with a long history of working in and owning plumbing companies
- After a life threatening visit to a customer's house, Jason thought there had to a better way for tradespeople like himself to service customers, at scale, without ever visiting their premises - and Video Chat A Pro was born
- Video Chat A Pro is a SaaS based, tradesperson marketplace and video service commerce delivery platform rolled into one
- In this episode, Jason & Jason discuss the challenges of building a new type of commerce platform and how knowing your industry and its needs intimately are critical success factors
- Dhiraj is the Co-Founder & CEO of dotkonnekt - https://www.dotkonnekt.com
- dotkonnekt is a new, SaaS based Experiential Commerce platform for mid-large DTC brands
- dotkonnekt allows these brands to seamlessly merge the content and commerce journey throughout the entire omnichannel customer lifecycle
- dotkonnekt helps brands capture the elusive holy grail of retail - creating an emotional connection with their customers while generating true product and brand desire
- In this episode, Jason and Dhiraj discuss 'Experiental Commerce' and what it means for brands that can seamless blend content & commerce throughout the customer journey
- Welcome to 'Mentoring Moments', a sub-series of the Podcast
- Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
- These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
- The episode title outlines some of the topics covered in the episode for reference
- If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone and you can also apply for 1-1 mentorship with Jason on this page
- Oliver is the Founder of Aalto Projects & https://www.oliverrhodes.com
- Ollie is also a good friend of the pod and is one of only a handful of guests that have returned for a 2nd time - he was our guest for lucky Episode 100 & now makes his return appearance for lucky episode 200!
- Ollie has led sales & marketing operations for several fast growing SaaS companies and now brings all of his experience and expertise to bear with his own consulting firm - Aalto projects
- Through his consulting work, Ollie has discovered that in some cases what a business needs is not another SaaS platform but a bespoke piece of software built on a SaaS platform (Airtable is his weapon of choice)
- In this episode, Jason and Ollie discuss all things SaaS, commerce and software development and how businesses can benefit from this new paradigm
- Welcome to 'Mentoring Moments', a sub-series of the Podcast
- Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
- These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
- The episode title outlines some of the topics covered in the episode for reference
- If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone and you can also apply for 1-1 mentorship with Jason on this page
- Sean is the Founder & President of Engagement Agents - https://www.engagementagents.com
- Engagement Agents is a SaaS based Retail Tech platform that helps brands manage marketing campaigns holistically across their entire retail store estate
- Engagement Agents automates the process for brands to engage with site location owners (malls/plazas etc) to align joint marketing campaigns
- Engagement Agents eliminates the need for store managers to liaise individually with site owners and allows a brand's 'head office' to coordinate campaigns with all location owners across the chain simultaneously in an automated and harmonised way
- In this episode, Jason and Sean discuss the huge opportunity for retail brands to leverage and maximise marketing opportunities they are already paying for through their store location rents
- Welcome to 'Mentoring Moments', a sub-series of the Podcast
- Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
- These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
- The episode title outlines some of the topics covered in the episode for reference
- If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone and you can also apply for 1-1 mentorship with Jason on this page
- Jesse is the Co-Founder & MD of eCommeleon - https://www.ecommeleon.com
- eCommeleon is a SaaS based eCommerce & omnichannel optimisation and listing platform
- You can think of eCommeleon as an omnichannel tool and lightweight PIM rolled into one
- eCommeleon makes it easy for merchants to list their products across Marketplaces, Shopping Comparison sites, Social Platforms and even across multiple regional eCommerce sites with product data being uniquely optimised per channel/region/market
- In this episode, Jason and Jesse discuss the explosion in digital channels in recent years and how brands can start to manage these channels in a smarter, more efficient, more holistic yet more channel agnostic way
- Welcome to 'Mentoring Moments', a sub-series of the Podcast
- Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
- These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
- The episode title outlines some of the topics covered in the episode for reference
- If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone and you can also apply for 1-1 mentorship with Jason on this page
- Manual is the Co-Founder & CEO of MAZING - https://mazingxr.com
- MAZING is a SaaS based AR platform for eCommerce
- MAZING helps merchants create and manage 3D models of their products for deep customer interactions
- MAZING helps customers visualise products in physical spaces with hyper accuracy
- MAZING also supports virtual try on fashion experiences at scale
- In this episode, Jason and Manual discuss the current state of XR adoption and how eCommerce merchants can start leveraging this technology today to create new, immersive product & shopping experiences
- Welcome to 'Mentoring Moments', a sub-series of the Podcast
- This is a special edition of Mentoring Moments where Jason shares some how to create more freedom in your life through the lens of starting your own business or side hustle
- If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone and you can also apply for 1-1 mentorship with Jason on this page
- Oli is the Founder of PreProduct - https://preproduct.io/
- PreProduct is a pre-order app for Shopify
- PreProduct supports āpay laterā, āpay nowā & deposit-based pre-orders
- PreProduct keeps customers in the loop with front-end wording, a customer portal and email campaigns
- PreProduct helps merchants improve their cashflow and gauge demand for new products in advance
- In this episode, Jason and Oli discuss how eCommerce pre-orders can create better business outcomes for merchants and a better digital experience for their customers
- Liam is the Founder & CEO of Bidnamic - https://www.bidnamic.com
- Bidnamic is a SaaS solution that helps merchants manage and scale their Google Shopping Ads
- Google Shopping Ads are a totally different beast to regular Google Ads and require specialist tools and expertise to get the most out of them
- Bidnamic allows merchants to maximise revenue, profitability and data insights from Google Shopping through proprietary, advanced machine learning technology
- In this episode, Jason and Liam discuss all the unique nuances of Google Shopping and how eCommerce merchants can intelligently build this channel to help fuel their success
- Daniele is the CEO of Sellix - https://sellix.io/
- Sellix is a SaaS eCommerce platform that helps brands sell digital products easily, think subscriptions, tokens, serial keys, digital downloads, video courses, software and licenses and more
- Sellix is a bit like the 'Shopify of Digital Products'
- Sellix also natively supports crypto payments
- Sellix has many built in selling features that are add-ons with other platforms
- In this episode, Jason and Daniele discuss the rise of digital products and how brands that sell them can rapidly build out highly scalable and profitable businesses
- Welcome to 'Mentoring Moments', a sub-series of the Podcast
- Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
- These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
- The episode title outlines some of the topics covered in the episode for reference
- If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone and you can also apply for 1-1 mentorship with Jason on this page
We've recently rebranded from At the Coalface to 'THE ECOMMERCE EDGE' Podcast to better reflect what we do! Enjoy.
- Patrick is the Co-Founder of Immerss - https://www.immerss.live/
- Immerss is a SaaS based Clienteling/Customer Service & Live Shopping Platform for eCommerce
- Immerss brings together mobile video based store concierge services, combined with Live Stream shopping into one, easy to use platform
- Immerss Clienteling enables retail associates to give customers the support they need to make purchases via live video on demand services
- Immerss Live Streaming allows merchants to entertain and interactwith customers to boost sales while viewers can add-to-cart and complete the purchase without ever leaving the show
- In this episode, Jason and Patrick discuss the new 'Phygital' customer expectation and how these experiences blur the lines between online and offline retailing for a more seamless omni-channel experience
- Welcome to 'Mentoring Moments', a sub-series of the Podcast
- Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
- These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
- The episode title outlines some of the topics covered in the episode for reference
- If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone and you can also apply for 1-1 mentorship with Jason on this page
We've recently rebranded from At the Coalface to 'THE ECOMMERCE EDGE' Podcast to better reflect what we do! Enjoy.
- Jeremy is the Founder & CEO of TaskMagic - https://www.taskmagic.com/
- TaskMagic is a SaaS based, low/no code productivity platform and workflow automation tool that can help automate almost any task performed through a web browser
- With TaskMagic, users screen record themselves performing repetitive admin tasks in the browser and TaskMagic works in the background, systematising processes and API calls to allow these tasks to be performed entirely by TaskMagic based on set timings & triggers
- Think of TaskMagic like RPA for browser based tasks
- TaskMagic is particularly well suited to eCommerce businesses where admin tasks are often repetitive and time consuming
- In this episode, Jason and Jeremy discuss the benefits of workflow automation and how this can give business leaders and their staff a mountain of time back to focus on the customer instead
- Welcome to 'Mentoring Moments', a sub-series of the Podcast
- Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
- These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
- The episode title outlines some of the topics covered in the episode for reference
- If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone and you can also apply for 1-1 mentorship with Jason on this page
We've recently rebranded to 'THE ECOMMERCE EDGE' Podcast (formerly At the Coalface) to better reflect what we do! Enjoy.
- Tanya is the Co-Founder & CEO of Flyshot - https://www.flyshot.io/
- Flyshot is an 'In Development/Beta', SaaS based eCommerce promotions management platform
- Flyshot uses a unique model to drive high intent purchases
- flyshot links campaign creative to unique QR codes which customers screenshot and then upload at checkout to qualify for the promotion
- The high intent nature of screenshotting a promotion helps ensure low return rates from the social channels that customers uses most and ultra high engagement
- In this episode, Jason and Tanya discuss eCommerce promotions, how the model is often broken and how high return rates on discounted products can kill eCommerce margins
This is our first episode for 2023 and our first since rebranding to 'THE ECOMMERCE EDGE' Podcast to better reflect what we do.
This episode with Matteo is an absolute CRACKER to kick off 2023 with - so enjoy!
- Matteo is the Co-Founder of Popup - https://www.popup.store
- Popup is an entirely new kind of retail eCommerce platform
- Popup allows merchants to create multiple buyer journey flows vs the traditional Home>Category>Product Page>Cart>Checkout flow
- This is enabled through a completely drag and drop interface as well as the ability to create any kind of landing page which then adopts any flow a merchant wishes from there
- In this episode, Jason and Matteo discuss what Matteo believes to be a
- Andy is the Head of Product at Inveterate - https://www.inveterate.com/
- Inveterate is a SaaS Membership Platform for eCommerce
- Brands like Amazon have been leveraging membership programs (eg: Prime) for years as a way to build loyalty and 'stickiness' with their customers
- They know that if a customer has skin in the game by paying a membership fee, they will want to leverage that program for maximum value, thus creating recurring revenue and ongoing purchases for the brand
- Learn how the best brands go 'viral' through the network effect of premium membership programs
- In this episode, Jason and Andy discuss all things eCommerce membership, customer loyalty and retention
- Welcome to 'Mentoring Moments', a sub-series of the At the Coalface Podcast
- Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
- These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
- The episode title outlines some of the topics covered in the episode for reference
- If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone and you can also apply for 1-1 mentorship with Jason on this page
- Nik is the Co-Founder & CEO of Calcurates - https://calcurates.com
- Calcurates is a SaaS based eCommerce Shipping Rules Management Engine
- Calcurates is a multi-carrier eCommerce shipping engine (software) that helps merchants:- Calculate and display the right shipping methods and rates to their customers- Make shipping cost-effective and helps drive conversion
- Calcurates natively integrates with all major eCommerce platforms and global shipping carriers for easy implementation by merchants
- In this episode, Jason and Nik discuss all things eCommerce shipping and logistics and Nik shares from his years of experience in this space!
- Welcome to 'Mentoring Moments', a sub-series of the At the Coalface Podcast
- Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
- These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
- The episode title outlines some of the topics covered in the episode for reference
- If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone and you can also apply for 1-1 mentorship with Jason on this page
- Jono is the Head of SEO at Yoast - https://yoast.com
- Yoast is the original SEO plugin for Wordpress
- Yoast is one of the most respected names in SEO technology and they now have SEO plugins, tools and services for other platforms like Shopify too
- Yoast helps marketers and brand owners ensure their web sites are SEO optimised from the ground up
- Yoast also keeps them fully informed as Search Engine algorithms evolve and how to adapt to stay on top of the results
- The potential demise of SEO has been talked about for many years but Yoast has remained at the forefront of this industry throughout
- In this episode, Jason and Jono discuss all things SEO & eCommerce and why he thinks SEO is here to stay for the long term as a core part of an optimised customer experience
- Welcome to 'Mentoring Moments', a sub-series of the At the Coalface Podcast
- Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
- These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
- The episode title outlines some of the topics covered in the episode for reference
- If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone and you can also apply for 1-1 mentorship with Jason on this page
- Jake is the Co-Founder and CEO of Treet - https://www.treet.co
- Treet is a SaaS based, branded resale eCommerce platform
- Treet allows fashion retail brands to rapidly setup a platform for direct or customer to customer (peer to peer) resale of used items
- Treet "Powers the majority of resale sites worldwide"
- Treet is in the 'Extension of Product Life' business
- Treet customizes the resale experience to be fully on-brand, allows brands to market to their growing shopper and seller community with payouts, shipping logistics, refunds, and more being managed by Treet
- In this episode, Jason and Jake discuss the business of fashion and how brands can easily implement solutions that connect deeply with customers and improve their sustainability credentials at the same time
- Welcome to 'Mentoring Moments', a sub-series of the At the Coalface Podcast
- Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
- These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
- The episode title outlines some of the topics covered in the episode for reference
- If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone and you can also apply for 1-1 mentorship with Jason on this page
- Rosie is the Co-Founder and CEO of Nibble - https://www.nibbletechnology.com
- After speaking with Rosie, I love this idea/platform!
- Nibble is a SaaS based, AI driven chatbot platform with eCommerce superpowers
- Nibble allow customers to negotiate the purchase price for products on an eCommerce site via AI chatbot
- I know what you're thinking - the customer will always negotiate down to the lowest price possible!
- Not universally true says Rosie - and with Nibble, merchants can set rules to limit their downside risk while simultaneously boosting brand engagement and conversion rates dramatically
- In this episode, Jason and Rosie discuss human/eCommerce buyer psychology and how brands can leverage this to build more profitable eCommerce businesses
- Welcome to 'Mentoring Moments', a sub-series of the At the Coalface Podcast
- Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
- These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
- The episode title outlines some of the topics covered in the episode for reference
- If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone and you can also apply for 1-1 mentorship with Jason on this page
- Turker is Founder and CEO of GoBiz - https://www.gobizusa.com
- GoBiz is a B2B Wholesale eCommerce Marketplace
- Turker also owns and runs iConn Technologies - an Engineered Manufacturing Solution Provider - so he knows B2B inside and out!
- In this episode, Jason and Turker discuss global supply chains, the changing face of B2B commerce and how B2B brands can get the edge by leveraging dedicated B2B and verticalized marketplaces
- Welcome to 'Mentoring Moments', a sub-series of the At the Coalface Podcast
- Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
- These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
- The episode title outlines some of the topics covered in the episode for reference
- If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone and you can also apply for 1-1 mentorship with Jason on this page
- Eyal is Co-Founder of CRO of ReturnGo - https://returngo.ai
- ReturnGO is a SaaS platform that helps merchants to convert returns into exchanges, maximize customer LTV & reduce logistics costs
- ReturnGO uses AI to recommend the best returns option for both customer and merchant in the moment
- ReturnGO automatically takes into account multiple factors such as item value, profitability, return costs, customer return history and more when it makes its return recommendation/offer to the customer
- In this episode, Jason and Eyal discuss the pain of returns for eCommerce merchants and how providing an incentivised 'next best option' can creates a better experience for the customer and better result for the merchant
- Welcome to 'Mentoring Moments', a sub-series of the At the Coalface Podcast
- Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
- These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
- The episode title outlines some of the topics covered in the episode for reference
- If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zones and you can also apply for 1-1 mentorship with Jason on this page
- Greg is Founder of CEO of WAIR - https://www.getwair.com
- WAIR is a SaaS platform that plugs into eCommerce websites to help fashion brands help their customers get the right product, in the right size for them, first time
- WAIR helps to dramatically reduce fashion size 'bracket' buying and resultant customer returns due to incorrect sizing
- WAIR and its sister company Fit3D - use one of the largest proprietary size/fit human data sets ever gathered to help ensure the right fit for every body and body size/shape/type
- In this episode, Jason and Greg discuss the importance of fit technology for fashion eCommerce brands and the mission critical nature of trust building with fashion consumers to increase conversion rates and create a stand out customer experience
- Welcome to 'Mentoring Moments', a sub-series of the At the Coalface Podcast
- Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
- These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
- The episode title outlines some of the topics covered in the episode for reference
- If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zones and you can also apply for 1-1 mentorship with Jason on this page
- Adii is Founder of COGSY - https://cogsy.com
- As an original Co-Founder of WooCommerce, Adii knows eCommerce from the inside out
- Adii recognised the challenges that eCommerce retailers have with inventory and demand planning and he built COGSY to address these challenges
- COGSY is a SaaS platform for eCommerce demand planning
- Stockouts cost retailers ~$1T every year - Cogsy, helps retailers prevent stock-outs, generate 40% more revenue, and save 20+ hours a week managing inventory.
- COGSY has out of the box integrations with Shopify and Amazon with more coming soon!
- In this episode, Jason and Adii discuss how eCommerce retailers can best handle their inventory management challenges at scale
- Welcome to 'Mentoring Moments', a sub-series of the At the Coalface Podcast
- Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
- These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
- The episode title outlines some of the topics covered in the episode for reference
- If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone
- Reed is Founder & CEO and Thomas is the Head of Product Strategy at Hopscotch - https://gohopscotch.com
- Hopscotch is a Fintech startup that aims to bring instant, fee-free payments to small business.
- You can think of Hopscotch like the Venmo or Cash App of B2B payments
- Hopscotch is also bringing accounts receivable based factored operating capital lending to small business via Hopscotch Flow - helping businesses smooth gaps in their cashflow and grow more quickly
- In this episode, Jason, Reed and Thom sit down and discuss the state of B2B Fintech and how Hopscotch is changing the game for small business
- Welcome to 'Mentoring Moments', a sub-series of the At the Coalface Podcast
- Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
- These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
- The episode title outlines some of the topics covered in the episode for reference
- If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone
- Max is the Co-Founder & President of Adgile - https://www.adgile.co
- Adgile is a 'new media' marketplace and tech platform for brands
- Adgile takes traditional, truck/vehicle based static ad media placements and ads a layer of intelligence, analytics and conversion tracking that proves the ROI of each mobile placement
- Adgile has some of the most premium and exclusive vehicle based ad inventory available in the USA - and they have added the digital smarts overlay required to make it highly attractive to digital marketing natives
- In this episode, Jason and Max discuss the current state of traditional, physical ad media and how the entire industry is being modernised through digital marketing and commerce technology
- Welcome to 'Mentoring Moments', a sub-series of the At the Coalface Podcast
- Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
- These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
- The episode title outlines some of the topics covered in the episode for reference
- If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone
- Burc is the CEO & Co-Founder of Prisync - https://prisync.com
- Prisync is a SaaS based, competitor price tracking, monitoring and dynamic repricing engine
- Prisync helps eCommerce brands recover lost revenue and profits by ensuring they are always price competitive on the products they sell
- A key stat from the pod: around 70% of the price movements that Prisync recommends are UP, not down!
- In this episode, Jason and Burc discuss the power of pricing and how eCommerce brands can and should leverage dynamic pricing just like goliath retailers like Amazon do
- For this session, we have the amazing Jonathan Day, Founder & MD of Aligent Consulting Australia as our guest mentor!
- Jonathan discusses all things headless commerce on this episode of Mentoring Moments with Jason Greenwood
- Welcome to 'Mentoring Moments', a sub-series of the At the Coalface Podcast
- Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
- These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
- The episode title outlines some of the topics covered in the episode for reference
- If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone
- Eugene is the Co-Founder & CEO of eVouch - https://www.evouchapp.com
- eVouch is a Shopify App that helps brands leverage the social influence and reach of their existing customers
- eVouch allows brands to incentivise customers to share their purchase on their Instagram Stories as UGC (User Generated Content) via a single click widget on the Shopify order success page
- eVouch makes it easy to generate & capture in the moment social UGC at the point of purchase
- In this episode, Jason and Eugene discuss how brands can and should tap into their own customers' sphere of influence to help grow their sales and social reach via UGC
- Welcome to 'Mentoring Moments', a sub-series of the At the Coalface Podcast
- Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
- These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
- The episode title outlines some of the topics covered in the episode for reference
- If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone
- Andrew is the VP of Engineering at Zonos - https://zonos.com
- Zonos is a SaaS based, API first, end-to-end cross-border commerce solution
- Zonos helps brands simplify and scale international commerce including payments and anti-fraud
- Zonos helps calculate & collect duty, taxes and fees and quote landed costs
- In this episode, Jason and Andrew discuss the complexity of cross-border commerce and how brands can move the needle on growth while outsourcing the complexity to cross border platforms like Zonos
- Andrew is the VP of Engineering at Zonos - https://zonos.com
- Zonos is a SaaS based, API first, end-to-end cross-border commerce solution
- Zonos helps brands simplify and scale international commerce including payments and anti-fraud
- Zonos helps calculate & collect duty, taxes and fees and quote landed costs
- In this episode, Jason and Andrew discuss the complexity of cross-border commerce and how brands can move the needle on growth while outsourcing the complexity to cross border platforms like Zonos
- Welcome to 'Mentoring Moments', part of the At the Coalface Podcast Series
- Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
- These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
- The episode title outlines some of the topics covered in the episode for reference
- If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone
- Welcome to 'Mentoring Moments', part of the At the Coalface Podcast Series
- Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
- These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
- The episode title outlines some of the topics covered in the episode for reference
- If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone
- Gaurav is the Founder & CPO of Avataar - https://www.avataar.ai
- Avataar is a SaaS, AI driven 3D & AR image product image generation platform for eCommerce
- With Avataar, brands can bring their own assets or use Avataar AI to generate world class 3D assets with ultra high photorealism
- Avataar promises "2D to 3D Catalogue Transformation at Scale and Speed"
- Avataar allows brands to create immersive, engaging experiences with cart integration in AR
- Avataar is an API first platform that can be fully integrated within headless commerce experiences or using their native plugins with Shopify & BigCommerce
- In this episode, Jason and Gaurav discuss the rise of 3D/AR/VR in commerce and how brands can leverage these technologies to improve customer experiences and stickiness
- Gaurav is the Founder & CPO of Avataar - https://www.avataar.ai
- Avataar is a SaaS, AI driven 3D & AR image product image generation platform for eCommerce
- With Avataar, brands can bring their own assets or use Avataar AI to generate world class 3D assets with ultra high photorealism
- Avataar promises "2D to 3D Catalogue Transformation at Scale and Speed"
- Avataar allows brands to create immersive, engaging experiences with cart integration in AR
- Avataar is an API first platform that can be fully integrated within headless commerce experiences or using their native plugins with Shopify & BigCommerce
- In this episode, Jason and Gaurav discuss the rise of 3D/AR/VR in commerce and how brands can leverage these technologies to improve customer experiences and stickiness
- Welcome to 'Mentoring Moments', part of the At the Coalface Podcast Series
- Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
- These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
- The episode title outlines some of the topics covered in the episode for reference
- If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone
- Welcome to 'Mentoring Moments', part of the At the Coalface Podcast Series
- Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
- These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
- The episode title outlines some of the topics covered in the episode for reference
- If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone
- Danil is the Co-Founder & CEO of Insense - https://insense.pro
- Insense is a SaaS UGC & creator management platform
- I discovered Insense when an article came out in Insider covering their $2.5M capital raise
- I reached out to Danil to find out more and he agreed to come on to the Pod to talk about the Insense platform and why investors are so hot on it right now
- In this episode, Jason and Danil discuss all things UGC, the Creator Economy, influencers, product testing, authentic product testimonials and reviews and more!
- Danil is the Co-Founder & CEO of Insense - https://insense.pro
- Insense is a SaaS UGC & creator management platform
- I discovered Insense when an article came out in Insider covering their $2.5M capital raise
- I reached out to Danil to find out more and he agreed to come on to the Pod to talk about the Insense platform and why investors are so hot on it right now
- In this episode, Jason and Danil discuss all things UGC, the Creator Economy, influencers, product testing, authentic product testimonials and reviews and more!
- Welcome to 'Mentoring Moments', part of the At the Coalface Podcast Series
- Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
- These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
- The episode title outlines some of the topics covered in the episode for reference
- If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone
- Welcome to 'Mentoring Moments', part of the At the Coalface Podcast Series
- Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
- These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
- The episode title outlines some of the topics covered in the episode for reference
- If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone
- Fran is the Founder & CEO of Hark - https://www.sendhark.com
- Hark is a SaaS eCommerce customer service platform
- Hark takes a completely new approach to customer service
- Hark promises to deliver the 'perfect way to create a help desk ticket'
- Hark allows customers to submit tickets via Audio or Video submission and then converts these into helpdesk tickets via AI
- In this episode, Jason and Fran discuss the challenges of managing eCommerce customer service at scale and how to make it more seamless for customers and brands.
- Fran is the Founder & CEO of Hark - https://www.sendhark.com
- Hark is a SaaS eCommerce customer service platform
- Hark takes a completely new approach to customer service
- Hark promises to deliver the 'perfect way to create a help desk ticket'
- Hark allows customers to submit tickets via Audio or Video submission and then converts these into helpdesk tickets via AI
- In this episode, Jason and Fran discuss the challenges of managing eCommerce customer service at scale and how to make it more seamless for customers and brands.
- Welcome to 'Mentoring Moments', part of the At the Coalface Podcast Series
- Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
- These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
- The episode title outlines some of the topics covered in the episode for reference
- If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page: https://www.greenwoodconsulting.net/jason-greenwood-mentor-sessions to register for the sessions in your time zone
- Nisarg is the Co-Founder & CEO of Affable - https://www.affable.ai
- Affable is an end to end SaaS platform & marketplace for Influencer Management
- Affable delivers 3 core functions: Search, Management, Measurement
- Affable exposes influencers to a huge range of brands and also exposes brands to a broad set of influencers that are a good fit based on brand specific criteria
- In this episode, Jason and Nisarg discuss all things Influencer Marketing and how brands of any size and with almost any budget can leverage influencer marketing to grow their business
- Welcome to 'Mentoring Moments', part of the At the Coalface Podcast Series
- Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
- These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
- The episode title outlines some of the topics covered in the episode for reference
- If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page: https://www.greenwoodconsulting.net/jason-greenwood-mentor-sessions to register for the sessions in your time zone
- Mark is the Founder & MD of Convergence - https://convergence.co.nz
- Convergence are eCommerce & omnichannel system integration specialists
- Convergence have developed their own 'iPaas' integration platform called CODI
- Convergence leverages CODI to deliver seamless systems and data integration for eCommerce brands to increase efficiency and reduce/eliminate double handling
- Convergence has deep expertise in eCommerce systems and data integration and automation
- In this episode, Jason and Mark discuss all things eCommerce/omnichannel integration and how brands can benefit massively from the added efficiency this brings to their operations
- Welcome to the first episode of 'Mentoring Moments', part of the At the Coalface Podcast Series
- Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
- These sessions cover everything, digital, eCommerce, retail, SaaS, marketing and business related, plus so much more!
- The episode title outlines some of the topics covered in the episode for reference
- If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and share your own questions, head over to the registration page: https://www.greenwoodconsulting.net/jason-greenwood-mentor-sessions to register for the sessions in your time zone
- Nigel is the Founder & MD of Matter Design, an eCommerce agency based in Australia - https://matterdesign.com.au
- Jason has been privileged to work jointly with Nigel and his team on a couple of recent projects
- Jason felt that sharing our positive experiences partnering together as consultant and agency might be invaluable to merchants and the wider eCommerce ecosystem
- Consultants and agencies can often find themselves at odds with one another, to the detriment of their joint clients
- In this episode we share our experiences and how the relationship can and should be structured for ultimate client/merchant benefit
-
This episode answers common questions like:
-
What are the benefits of a consultant vs an agency?
-
When should we engage a consultant or an agency?
-
How do consultants & agencies work together and how do we get the best out each?
- Dana is the Founder & CCO of Parcel Perform - https://www.parcelperform.com
- Parcel Perform is a SaaS based plug and play, end to end platform for eCommerce shipment tracking
- Parcel Perform is the leading delivery experience platform for eCommerce businesses worldwide
- They have deep expertise in data and logistics and create unique end-to-end customer journeys and highly optimized logistics operations
- The net result is an end customer experience that fully informs customers along the entire fulfilment journey, from order to delivery
- This data informed journey and automated communication system dramatically enhances the customer's delivery experience and simultaneously reduces WISMO (Where Is My Order) customer service requests, reducing costs
- In this episode, Jason and Dana discuss all things UI/UX/CX related to the eCommerce fulfilment experience and how brands can and should make this a key point of difference to positively stand out in the minds of their customers
- Rhys & Chris are the Co-Founders of SparkLayer - https://www.sparklayer.io
- SparkLayer is a SaaS based plug and play Shopify App that adds powerful B2B functionality to Shopify
- Anyone that's worked with Shopify knows it lacks B2B functionality in a big way
- SparkLayer addresses this by adding in crucial B2B functional support like, tiered pricing, pricelists, tiered/group customer accounts, quotes and much more
- In this episode, Jason, Rhys and Chris discuss all things B2B eCommerce, Shopify, the B2B commerce opportunity and how B2B merchants can create sustainable, self-service digital offerings for their customers
- Max is the Co-Founder and MD of Klar - https://www.getklar.com
- Klar is a SaaS based plug and play BI, analytics and reporting tool for eCommerce
- Klar natively connects to platforms like Shopify, WooCommerce, Google, Facebook and others
- Klar is designed to provide deep eCommerce performance analytics without the need for a data analyst/scientist
- Klar says: "Stop running your businesses on spreadsheets and, in turn, frustrating your team. With Klar, you can centralize all your data in one place and customize it to your reality. Save time and get clarity on how to profitably grow, with Klar"
- Klar was developed originally to scratch an itch for the founders and was then commercialised as the 'single source of truth for eCommerce'
- In this episode, Jason and Max discuss all things eCommerce data and analytics and what this means for eCommerce brands that want to leverage this data for smart growth
- Matt is the VP of Partnerships at Reach Payments - https://www.withreach.com
- Reach is a turnkey cross border payments platform (gateway) for eCommerce
- Reach allows merchants to offer localised payment options without the high complexity and cost associated with setting up local operations in cross border destinations
- Reach also ensures an absolute minimum level of payment declinatures due to its strong global payment rail partnerships and anti-fraud capabilities
- In this episode, Jason and Matt discuss all aspects of cross border payments and what this means for eCommerce brands with global ambitions
- Beck is the Founder and CEO of Marxent - https://www.marxentlabs.com
- Marxent 3D Cloud is a SaaS based 3D solution for leading furniture, kitchen, bath, office, and outdoor retailers and manufacturers
- From WebAR and Room Visualizers to 3D Product Configurators and 3D Room Planners - 3D Cloud supports a range of 3D apps and experiences
- 3D Cloud is a full suite of tools that helps merchants create and manage 3D, visual, interactive product shopping experiences online
- In this episode, Jason and Beck discuss 3D eCommerce experiences and their impact on eCommerce merchants selling across verticals that are highly dependent on product visualization to covert shoppers into buyers online
- Frost is the Founder of San Francisco based Social Chat - https://socialchat.ai
- Social Chat is a Livestream Shopping & Customer Engagement Platform
- Social Chat allows brands to simulcast straight from their website and live stream on social at the same time
- Their AI driven system also generates product recommendations and interactive shopping experiences
- Streams are auto-saved and can be deployed on relevant eCommerce website product pages as additional product content, driving further conversions
- In this episode, Jason and Frost discuss the future of Livestream shopping and how it is rapidly evolving to become one of the most important sales and discovery 'channels' for many brands
- Jon is the Co-Founder of San Francisco based Formtoro - https://formtoro.com
- Formtoro is a SaaS based, product and services platform to help brands gather, understand and apply zero party customer data
- Formtoro also helps brands create highly engaging customer experiences through perfectly timed pop-ups and customer journey based messaging
- Formtoro takes 'Quizz Commerce' to the next level by helping brands leverage human psychology to help customers get what they want, in real time
- In this episode, Jason and Jon take a deep dive down the customer/buyer psychology rabbit hole and dissect how brands often ignore it at their peril
- Jay is the Co-Founder of Canada based Bold Commerce - https://boldcommerce.com
- Jay is also the host of the Own Your Commerce Podcast
- Bold Commerce was one of the first dev shops to start building apps for the Shopify App store and currently counts 13 apps in the app store to their credit
- Bold Commerce has also developed their own standalone suite of API driven apps and tools that can be used to plug into almost any eCommerce store or headless solution
- From promotional tools, to product options, to custom checkout solutions and so much more, Bold has been helping to build out the future of commerce for more than a decade
- In this episode, hear from one of the true luminaries of the commerce industry as Jason and Jay discuss how commerce has evolved over the last 10 years and how it's likely to over the next 10
- Ohad is the Co-Founder & CTO of Namogoo - https://www.namogoo.com
- Namogoo is an eCommerce focused, SaaS customer experience platform
- Namogoo leverages customer intent signals to help remove customer website journey friction
- Namogoo also personalises the customer journey across eCommerce website, promotions, email & SMS and helps prevent 'journey hijacking' by 3rd party browser tools
- In this episode, Jason and Ohad discuss how every single eCommerce website visitor is different and how merchants should tailor experiences just for them, at scale
- Austin is the Co-Founder & CEO of Northbeam - https://www.northbeam.io
- Northbeam is an eCommerce focused, SaaS marketing attribution and analytics platform
- Northbeam uses a proprietary system of tracking, data and analytics tools to help brands understand their most valuable marketing efforts in a cookieless world
- With the latest iOS privacy changes and impending death of 3rd party cookies, Nortbeam helps marketers assess their highest ROI channels as well as make important improvements to low performing channels for best ROAS
- Northbeam can help marketers manage budgets, effort and ROI across organic, paid, social, app and other, more difficult to track sources
- In this episode, Jason and Austin discuss the brave new world of online privacy and how brands can get ahead of the cookieless curve to ensure their ongoing success online
- In this episode, Jason guests on the Better Automation Podcast
- This is taken from E06 of the Podcast
- Jason discusses eCommerce/Omnichannel integration and automation in depth in this deep dive interview!
- Ashwin is the Founder & CEO of CustomFit.ai - https://www.customfit.ai
- CustomFit.ai is a SaaS, B2B Focused Experience & Hyper-Personalisation Platform
- CustomFit.ai differs from B2C eCommerce personalisation platforms in that it focuses primarily on content and customer journey personalisation vs search, merch & product recommendation personalisation.
- CustomFit.ai tracks all website interactions from the first landing page to detect the optimal path to engagement for that individual visitor/customer.
- CustomFit.ai also integrates with CDP & Marketing Automation platforms for further marketing segmentation and engagement.
- In this episode, Jason and Ashwin discuss the key differences between B2C and B2B digital experience personalisation and how B2B businesses can level up their customer experience through all stages of the customer journey lifecycle.
- Rathna is the Founder & CEO of FlavorCloud - https://flavorcloud.com
- FlavorCloud is a Global, SaaS, Turn-Key Cross-Border Logistics & Shipping Platform
- FlavorCloud allows any eCommerce website to access global shipping options through a single, turn key integration
- FlavorCloud helps eCommerce merchants to easily offer shipping to almost any country in the world, at the best possible price
- FlavorCloud makes cross-border shipping as easy as shipping across town and it helps eliminate surprises for customers by ensuring that all taxes and duties are fully pre-paid at point of purchase
- In this episode, Jason and Rathna discuss the evolution of eCommerce, the challenges of cross-border commerce and how merchants can turn these challenges into strategic differentiators for their brands
- Andy is the Co-Founder & CEO of Storyhub - https://www.storyhub.ai
- Storyhub is an 'in-beta' SaaS eCommerce CX intelligence and insights platform that turns data into stories that merchants can easily understand and then act on, in near real time
- Storyhub essentially helps merchants find, understand and nurture their biggest fans
- Storyhub gathers customer & brand data from merchant operational systems (eg eCommerce, helpdesk, shipping, returns, reviews, live chat platforms etc) and other data sources , then using AI & NLP weaves it all together into a social timeline like storyboard of insights that tell unique, actionable, internal stories and then creates action points that allow brands to keep their finger on the pulse of their customers
- Storyhub brings all e-commerce and CX data together, to find the hidden issues behind bad experiences - in one place
- This storytelling acts much like a human data scientist would but the process is 100% automated
- In this episode, Jason and Andy discuss the importance of deep customer understanding, respect and appreciation as the catalysts for customer stickiness and brand loyalty
- Eric is the Founder & CEO of ClikDone - https://www.clikdone.com
- ClikDone is a new SaaS eCommerce platform in pre-release beta
- ClikDone is an eCommerce platform expressly engineered for busy service based businesses that need more than traditional eCommerce functionality
- ClikDone supports quote based sales, as well as sales based on combinations of products and services.
- ClikDone also offers configurators and calculators so customers can easily estimate the cost of their jobs by entering simple details online
- In this episode, Jason and Eric discuss how complex service based businesses differ significantly from product based businesses and how typical product focused eCommerce platforms don't work well in these environments
- Daniel is the GM - Shopify at Rewind - https://rewind.com
- Rewind is a data backup and restore platform for SaaS platforms
- Many people don't know that most SaaS platforms (including Shopify, BigCommerce etc) don't routinely back up your data to make it available to you in any meaningful way
- SaaS platforms DO back up your data in case THEY make a mistake and need to recover the data
- If YOU make a mistake with your data and it gets corrupted or deleted in error, then you are pretty much on your own
- Basically, every business needs a BCP - Business Continuity Plan - and backing up your data in a routine, automated way should be a big part of any good BCP
- In this episode, Jason and Dan discuss the importance of a sound data back up and disaster recovery (DR) plan for your SaaS platforms
- Jason recently featured on the Ecomonics Podcast:
- On Apple
- On YouTube
- Timestamps:
- 00:00 Intro 01:32 Living off-grid 04:09 Long-term impact of covid in the industry 06:23 Importance of the fundamental foundations of a business 09:18 The metaverseĀ 28:59 Cryptocurrencies, NFTs, and itās environmental impact Ā 38:35 Advantange of retail today 01:04:49 Parting wisdom and how to reach out to Jason
- In this episode Jason talks all things eCommerce, retail and the Metaverse
- Jason also shares his thoughts on living off-grid and where the world is headed more generally
- This is a fascinating chat and dives deep in areas Jason hasn't talked a lot about before
- Fern is the COO of Omnivore - https://www.omnivore.com.au
- Omnivore is a SaaS based, omnichannel product listing, data feed and integration platform
- Omnivore has out of the box, pre-built connectors for all major eCommerce platforms, marketplaces, social & ad platforms and shopping comparison websites
- Omnivore makes it easy for merchants to list their products on many different digital sales and marketing channels simultaneously and then integrate orders from transactional channels back into a core eCommerce platform or ERP for fulfilment
- In this episode, Jason and Fern discuss the importance of a well planned omnichannel strategy and how merchants can onboard new, popular channels quickly, easily and relatively cheaply
- Jason Recently Spoke at the DTCX3 APAC Virtual Conference
- Here is his track from the conference where he discusses DTC strategies for B2B brands
- Many B2B brands want to establish DTC routes to market but have no idea where to start or how to measure success
- This talk covers all the basics of the why and how for you to sink your teeth into
- Ido is the Founder & COO of Revuze - https://www.revuze.it
- Revuze have developed a unique, proprietary, AI driven, CPG product sentiment and insights engine called Sentimate - https://sentimate.com
- Sentimate is a consumer insights SaaS platform that claims: "Get instant and free access to 1 billion consumer product insights ā indexed, analyzed, and ready to be used for your market research."
- Sentimate helps global CPG brands track the consumer sentiment around their products in near real time
- It does this by capturing and unifying User Generated Content data (primarily customer/user reviews) across thousands of major websites and marketplaces worldwide
- In this episode, Jason and Ido discuss the importance of monitoring and acting on customer sentiment for localised/regionalised product enhancement, marketing and New Product Development (NPD)
- Yair Miron is the Founder of CEO of Rise.ai - https://rise.ai
- Rise.ai is a complete gift card, store credit, loyalty and associated customer experience SaaS platform & app originally built exclusively for Shopify
- Site builder platform Wix acquired Rise in May of 2021 and Rise technology will soon be coming to Wix and other platforms
- Rise also integrates with other popular apps and platforms such as Klaviyo, BOLD Apps and Loop Returns for a more seamless, end to end customer experience
- In this episode, Jason and Yair discuss how to identify market gaps, build a popular Shopify app from scratch and how merchants should build out a unique and differentiated customer experience despite heavy competition
- Chris Jarvis is the Founder of uReturn - https://ureturn.ca
- uReturn is a new, Canadian startup SaaS platform designed to efficiently automate and manage the returns process for (primarily) eCommerce and Omnichannel merchants
- You can think of uReturn a bit like a reverse logistics order management system
- The entire goal of uReturns is to make returned, resalable items available to sales channels as fast as realistically possible via smart routing and returns logic
- uReturns goes way beyond traditional returns UX platforms and dramatically enhances the experience for both merchant and customer
- In this episode, Jason and Chris discuss how the reverse logistics industry is badly broken and how uReturn intends to help fix it
- Tom Coburn is the Co-Founder & CEO of Jebbit - https://www.jebbit.com
- Jebbit is a 'Quiz Commerce' SaaS platform for eCommerce
- Jebbit allows merchants to create interactive quizzes and gamification experiences that gather zero/first party customer product preference data to create a hyper personalised, guided shopping experience
- Jebbit allows merchants to recommend the right products, to the right customers, at the right time, in the moment based on product preferences the customer provides in real time
- In this episode, Jason and Tom discuss how and why merchants can and should gather detailed customer preference data in a fun, customer friendly way and then use that data to personalise the customer journey now and into the future
- James Taylor is the Founder & CEO of Particular Audience - https://particularaudience.com
- Particular Audience is a dynamic eCommerce website personalisation platform for commerce
- Particular audience also helps merchants personalise the customer experience across other digital platforms and services via native integrations with 3rd party marketing tools
- Particular Audience is a true 'Search & Merch' platform, personalising the customer experience across site search, category merchandising, product recommendations and content
- In this episode, Jason and James discuss how important it is to personalise the experience for each and every customer if they are to feel valued, appreciated and ultimately brand loyal
- Mike Angell is a Co-Founder & CTO of Fractal - https://www.fractal.is
- Fractal is a new Gaming NFT Marketplace
- Mike's well known Fractal co-founders are: Justin Kan (co-founder of Twitch), David Wurtz (founder, Charm.io) and Robin Chan (Founder & GP, Goat Capital)
- Mike is a legend in the eCommerce space and this is his 2nd time guesting on the Pod (he was also on E81) - he is our first ever repeat guest
- Fractal co-founder David Wurtz was also a previous guest on E96 of the Pod
- In this episode, Jason and Mike discuss how Fractal came to be, how he got involved and how he thinks Web3 will dramatically impact commerce as we know it
- Subbu is the Founder & CEO of Zycada - https://www.zycada.com
- Zycada is SaaS based website performance optimisation platform
- Zycada uses completely unique and proprietary technology to help accelerate websites by fully caching them all around the world, ensuring the content is being rendered from close to the site visitor
- Zycada differs from traditional CDN's in that it even caches dynamic content and data ensuring performance is not compromised by having to fetch this dynamic data in real time
- In this episode, Jason and Subbu discuss the root causes of site performance issues and how businesses can solve for them for better web rankings, customer experience and ultimately sales and profit
- Sam is the Founder of GiveTree - https://www.givetree.io
- GiveTree is a coming (launch planned for April 2022) social good and fundraising NFT marketplace platform combined with a social good focused Metaverse platform
- Sam had a vision to combine charitable fund raising and NFT's - GiveTree is the fruit of that vision
- Sam went from knowing almost nothing about NFT's to building a HUGE Discord community around his project in a matter of weeks - such is the power of the Web3
- In this episode, Jason and Sam discuss all things Social Good/Impact, Web3, NFT's, how Discord plays an essential part of most successful Web3 projects, how Crypto underpins Web3 transactions and how no one really knows how Web3 will turn out yet
- This is the first of many episodes dedicated to Web3 and key players in the space
- Peter is the APAC Sales Director for impact.com - https://impact.com
- impact.comĀ is a US-based SaaS partnership management platform with 14 offices across the world including 2 in Australia
- impact.com helps technology vendors, merchants and agencies manage all types of partnerships and collaborations across the entire partnership lifecycle
- impact.com makes the creation and logistics of partnerships seamless, easy and collaborative - from Discovery to Recruitment, Contracts & Payments, Engagement, Optimisation, Analytics and beyond
- In this episode, Jason and Peter talk about how partnerships are the new growth hacking and how the top leaders in eCommerce don't go it alone - they do it in close collaboration with key partners that bring unique and valuable synergies to the table for mutual benefit
- Sara is the CMO of Brightpearl - https://www.brightpearl.com
- Brightpearl is a UK based, end to end SaaS omnichannel operations platform for merchants
- Brightpearl encompasses IMS, OMS, WMS, POS, CRM, Demand Planning, Financial and Analytics modules
- You can think of Brightpearl as a SaaS ERP in steroids, designed for mid-size+ retailers
- In this episode, Jason and Sara talk about the state of retail and how brands can leverage modern omnichannel tech like Brightpearl to ease all facets of their business operations
*This episode was recorded before the announcement in late December 2021 that Brightpearl was to be acquired by Sage
- Karen is the Founder & CEO of ShipperHQ and WebShopApps
- Karen is an iconic tech pioneer in the eCommerce space, helping merchants improve eCommerce experiences for their customers since 2008
- ShipperHQ is a SaaS platform that helps manage highly complex shipping rules, custom logic and calculations on eCommerce sites
- ShipperHQ is based in Austin, Texas and has out of the box integrations with all popular eCommerce platforms
- In this episode, Jason and Karen take a stroll down memory lane and discuss what it takes to build ground breaking eCommerce tech in a highly competitive industry while creating an environment where teams can do their best work
- Rick is the Co-Founder & CEO of Field Agent - https://www.fieldagent.net
- Field Agent is a SaaS mobile app that connects secret shoppers with brands
- Field Agent was one of the first iOS apps ever created/approved and from day one it was designed to facilitate and automate the process of finding and engaging with secret shoppers to monitor and improve the brandcustomer experience
- In this episode, Jason and Rick discuss how brands can validate their level of customer centricity by engaging impartial agents that then document their actual experiences with that brand
- Hai is the Co-Founder & CEO of Eva - https://eva.guru
- Eva is a full spectrum SaaS platform that helps merchants monitor, manage and enhance their performance on Amazon.
- Eva has multiple modules such as AI-powered Repricing, Restocking & Reimbursement
- Eva also offers a services layer that helps with Amazon PPC, store management and fulfillment
- In this episode, Jason and Hai discuss how Amazon has come to dominate in the marketplace space and how merchants can leverage it to rapidly grow their business while containing management complexity and cost through smart automation
- Cameron is the Founder & CEO of PaySQUAD - https://www.paysquad.co.nz
- PaySQUAD is a new eCommerce Fintech and Payments platform that supports shared, social payments
- PaySQUAD allows a group of people to easily pay for a single online eCommerce transaction
- Think of scenarios where a group of people might want to do this - such as a family gift for a parent - this is what PaySQUAD is all about
- PaySQUAD allows payments to go shared and social using simple, mobile SaaS tech
- In this episode, Jason and Cameron discuss the evolution of retail eCommerce payments and how he is building a new payments empire from the deep south of New Zealand
- Adam is the Co-Founder & Director of Snatchit - https://www.mysnatchit.shop
- Snatchit is a SaaS eCommerce Influencer Marketplace & Affiliate Platform
- Snatchit connects Shopify retailer websites with influencers to allow them to easily share and recommend the retailer's products to their audiences and earn commissions for doing so
- Snatchit connects influencers with brands via mobile app and allows them to easily benefit from recommending products they already love
- Snatchit is also a retail marketplace app that allows consumers to easily search, find and purchase products via shared influencer links
- Snatchit was born out of a chance connection and business deal with Gary Vaynerchuk
- In this episode, Jason and Adam discuss the changing face of influencer marketing and how brands can leverage 'authentic influence' for eCommerce growth
- Abhishek (Abhi) is the Co-Founder & CEO of Okkular - https://www.okkular.io
- Okkular is a retail SaaS Tech Platform
- Okkular helps merchants dynamically/automatically enrich their products with accurate product descriptions, attributes and tags based on machine vision and visual AI with a particular focus on fashion verticals
- Fashion brands (particularly fast fashion) often struggle to maintain their product catalogs to keep up with the pace of product release cycles - this is where Okkular can help
- In this episode, Jason and Abhishek discuss the challenges facing the fashion industry in the areas of catalog data maintenance, quality and customer experience and how the Okkular solution came to be
- Jason is the Co-Founder & Executive Chair of Marketplacer - https://marketplacer.com
- Marketplacer is a SaaS eCommerce Marketplace Platform
- Marketplacer is one of the very few 'turn-key' marketplace platforms in the world
- Many brands are now looking at starting a marketplace to expand their offering, better monetise their existing traffic or start a standalone marketplace to fill a gap in the market
- In this episode, Jason and Jason discuss how marketplaces have become one of the most popular eCommerce channels in the world and how brands can leverage this to their advantage!
- Eric is the Founder & CEO of TextChat - https://www.textchat.com
- TextChat is live chat platform that alerts agents via text message in real time when a customer activates a chat session with them
- This unique notification systems helps ensure that remote teams never miss a chat message again
- TextChat is also looking at bringing their notification system to WhatsApp in the near future
- Live chat is a game changer for merchants looking to scale their customer service function cost effectively, while also bringing higher levels of service to their customers
- In this episode, Jason and Eric discuss the power of live chat and the benefits of chat to even smaller eCommerce merchants without dedicated customer service or sales teams
- Bar is the Co-founder & CEO of Balance Payments - https://www.getbalance.com
- Balance is a specialist B2B payments platform and fintech solution provider based out of Tel Aviv
- B2B merchants & marketplaces have very unique payment system requirements and Balance is the first and perhaps only platform specialising in this space
- Balance was specifically designed to help B2B merchants and marketplaces manage B2B payment methods, types and complexity in a seamless, B2C like way
- In this episode, Jason and Bar discuss the explosion of B2B eCommerce and how it has created the need for more creative and innovative B2B payment solutions like Balance
- Greg is the Founder & CEO of Devicedesk - https://www.devicedesk.com
- Devicedesk is a 6 year old, specialist B2B SaaS enterprise eCommerce & order management platform based out of Melbourne, Australia
- Enterprise B2B merchants have very unique needs, especially in verticals like IT products, IT services and Telcos
- Devicedesk was specifically built for these complex environments
- Devicedesk makes it easy to deploy and connect B2B eCommerce experiences with B2B buyers
- In this episode, Jason and Greg discuss how the rise of B2B eCommerce has forced brands to revisit their eCommerce experience to help eliminate buying friction and better emulate the B2C eCommerce experience
- Shadi is the Founder & Director of Spiff3D - https://spiff3d.com
- Spiff3D is a SaaS eCommerce product customisation platform
- Spiff3D allows almost any eCommerce merchant to customise & personalise their products, thereby creating a deeper customer connection and making more profit per order
- Merchants can use Spiff3D to create the front end product customisation customer experience, manage back office customisation & fulfillment operations and run detailed analytics on customised product sales and margin performance, all in one, easy to use platform
- In this episode, Jason and Shadi discuss the rise of made to order/on-demand, hyper personalised products and how brands can leverage modern technology to differentiate their product offering and make more money in the process
- Dennis is the Founder of CEO of Postalytics - https://www.postalytics.com
- Postalytics is a SaaS direct mail marketing automation platform - think of it like Klaviyo but for direct (physical) mail
- Postalytics brings the power of segmentation, marketing automation, workflows and sending to an easy to use SaaS direct mail marketing automation platform for brands
- Merchants can use the Postalytics interface to create direct mail workflows and campaigns, designate target recipient groups/segments and trigger off the printing and mailing functions, with end to end trackability right from the Postalytics platform
- In this episode, Jason and Dennis discuss how brands can leverage direct mail, automation and mail analytics to dramatically improve their brand experience and achieve messaging cut through that rivals email
- Kaus is the Founder of Mason - https://getmason.io
- Mason is a 'No Code' SaaS eCommerce integration and automation platform - think of it like Zapier for eCommerce, on Steroids.
- Mason brings design šØ, + data š + channels, together all in one place, with easy to deploy 'playbooks' for marketing and eCommerce.
- Merchants can use Mason's easy, simple content micro-apps to automate tedious commerce functions and tasks in minutes.
- In this episode, Jason and Kaus discuss how brands can become more scalable through the use of Mason and other, modern low/no code commerce technologies.
- Hawk is the Partnership and Sales Manager for Starshipit - https://www.starshipit.com
- Starshipit is a New Zealand based eCommerce courier integration and order management platform.
- Starshipit helps eCommerce merchants ease their fulfillment operations pain and make them more efficient and scalable through courier integration and fulfillment process automation.
- In this episode, Jason and Hawk discuss how brands can become more scalable through the use of fulfillment automation technologies.
- Oliver is the Head of Growth for SupplyCompass - https://supplycompass.com
- SupplyCompass is a UK based, SaaS Product Lifecycle Management (PLM), Collaborative Sourcing and Sustainable Supply Chain management platform for fashion brands.
- SupplyCompass helps fashion brands work collaboratively and transparently with designers, suppliers, manufacturers and product development partners throughout the product lifecycle.
- In this episode, Jason and Oliver discuss the current state of fast (and slow) fashion, as well as how brands can become more sustainable through collaborative sourcing and effective, end to end supply chain management.
- Lee is the Founder & CEO of Brauz - https://brauz.com
- Brauz is an Australian founded immersive commerce platform
- Brauz helps brands connect intimately with their customers via reserve/book/try in store and remote/Zoom concierge service functionality
- Jason and Lee discuss the growing pains of Brauz and what others can learn from his incredible journey from marketplace, to pivot, to building a best of breed SaaS customer service & enablement platform
- Ryan is the Founder & former CEO of Neto (Now Maropost Commerce Cloud - MCC) - https://www.maropost.com/platform/commerce
- Neto is an eCommerce and Omnichannel platform founded in Australia in 2009 and sold to Maropost in March of 2021 for $60M.
- Neto was and is a popular eCommerce platform within the ANZ region and with the Maropost purchase has gone global and is growing rapidly
- Jason and Ryan discuss the early years and growing pains of Neto and what others can learn from his incredible journey from scratching an itch to building a global SaaS commerce powerhouse
- Blake is the CEO of Flippa - https://flippa.com
- Flippa is an online marketplace for selling existing online businesses and other digital assets
- Flippa is used by thousands of merchants to successfully exit their business ventures when they see fit by easily connecting with a market of willing buyers - with Flippa essentially acting as the 'broker'
- Jason and Blake discuss what makes a good digital asset to sell and how vendors can extract maximum value from their ventures at sale time
- As the CEO of the BIGGEST digital business asset marketplace in the world, you will appreciate Blake's unique insights into this fascinating industry!
- David is the Founder of Charm - https://charm.io
- Charm is a SaaS platform that provides deep research, unique data points and rankings on over 2 million DTC eCommerce brands
- This data is used by investors, product teams and marketers to research the best brands to target and invest in, learn from or sell to
- Jason and David discuss how Charm came to be and how they built out a unique 'ranking engine' for DTC eCommerce brands
- As a 'Founder in Residence' at Google, David offers his unique and expert perspective on DTC eCommerce and what it takes to win in this space
- Amit is the Chief Strategy Officer & US General Manager at VTEX - https://vtex.com
- VTEX is an enterprise grade SaaS eCommerce platform that was founded in Brazil and just went public on the NYSE in the USA
- Jason and Amit discuss how and why VTEX has taken the world by storm and what their plans for the future look like as a newly minted public company
- VTEX supports enterprise merchants with B2C, B2B and Marketplace channels and also has a built in omni-channel Order Management System
- VTEX counts among its customers: Walmart, Levi's, Sony, L'OrƩal and Motorola
- Amit leads US operations for VTEX and is an expert in omnichannel commerce technology
- Jasper is the Strategic Partner Manager APAC at Gorgias
- Gorgias is an omnichannel customer service and helpdesk platform: www.gorgias.com
- Jason and Jasper discuss how customer service and support is critical to the success of any eCommerce or omnichannel business and how it can actually be turned into a profit centre done right
- Gorgias is an omnichannel heldesk system that allows merchants to manage all of their customer communication channels in one platform - email, live chat, SMS, phone calls, FB, IG, reviews, and more
- Gorgias has deep, native integrations with Shopify, BigCommerce, Magento and many other commerce, communications and operational platforms
- Jasper is an expert in omnichannel customer service technology and experiences and you'll love the tips he gives to merchants wanting to level up their CS game BIG!
- Jonathan is the co-founder & CEO of ZonGuru
- ZonGuru is a SaaS based Amazon retailer sourcing, BI, insights and optimisation platform: https://www.zonguru.com
- Jason and Jonathan discuss how omni-channel and Amazon native retailers need to use increasingly sophisticated tools to win on Amazon.
- ZonGuru brings together a suite of tools that allows retailers to find Amazon product niches, source products, optimise listings, manage customer communications and run detailed ongoing analytics across seller activities on Amazon.
- As an expert in Amazon seller & business performance optimisation, Jonathan provides valuable tips to anyone aspiring to sell on or sell BETTER on Amazon.
- Danny is the co-founder of Omneo
- Omneo is a SaaS retail Customer Experience (CX) platform: https://www.omneo.io
- Jason and Danny discuss how the modern CDP industry can be myopically focused on better marketing weaponry vs serving the customer better at every touchpoint
- Omneo changes the game for customer service and sales teams in that it focuses on surfacing customer data as and where the customer wants it, to aid in their shopping & buying journeys
- As an expert in retail customer focused CX, Danny inspires us all to be more customer centric instead of just paying lip service
- James is the co-founder and director of client services for MerchantSpring
- MerchantSpring is a SaaS eCommerce Marketplace Analytics and BI platform: https://merchantspring.io/
- Jason and James discuss how the marketplace space has evolved over the last few years
- Is Australia 'over marketplaced'??
- What does the future of marketplaces look like?
- How should merchants approach marketplace performance management?
- How can merchants manage their performance across multiple marketplaces in multiple regions?
- As an expert in marketplace management, analytics and performance, James provides super useful insights for anyone that already is or is considering eCommerce marketplace selling
- John is the co-owner (with his wife) of MobileDigital Australia.
- SNIPER is the their end to end SaaS SMS/MMS/Text Message marketing platform: https://snipermobile.com
- The data they share in terms of SMS customer stickiness, conversion, CLV and retention will astound you.
- John explains how SMS cuts through like no other digital marketing channel and why brands must consider this channel as part of their overall marketing mix.
- John also shares how and why marketers MUST treat SMS marketing very differently to all other channels for it to work.
- Jason Andrew is the founder of Brisbane based SBO Financial - https://sbo.financial
- He's also the author of 'Stark Naked Numbers' - a book that helps owners/leaders understand the numbers that drive their business to success
- Jason is a financial accountant by trade but is an expert financial business consultant more broadly
- In this episode Jason & Jason discuss why profits, not just revenue should be the focus of any eCommerce or omni-channel business
- Jason helps break down the key financial drivers that ensure the success of your business and busts the 'acquisition at all costs' myth that's so pervasive in eCommerce today
- Fiona Norton is the Product Marketing Manager at BigCommerce - https://www.bigcommerce.com
- Jason & Fiona discuss the special needs of both B2B merchants and customers
- They also discuss the release of the new BigCommerce B2B Edition, why BigCommerce built this Edition and what gaps they saw in the market for it
- Fiona shares some key B2B eCommerce market data that shows it's growing even faster than B2C eCommerce
- How do Merchants take advantage of this new B2B paradigm?
- Fiona also discusses the future of BigCommerce and what they see as 'game changing' opportunities for merchants in a 'post-covid' world
Another exciting episode you do not want to miss!
- Kathleen Booth is the CMO of Clean.io - https://www.clean.io
- Clean.io is an eCommerce customer experience and brand/margin protection platform
- Clean.io helps protect brands from the negative customer experience, margin and customer data impacts of browser based coupon and deal finder extensions like Honey, Coupert, Amazon Assistant, Pricescout, Offers.com and others
- Jason & Kathleen discuss why Clean.io was created and how these browser technologies work and why they are so destructive to brands and ultimately to customers themselves
- Nick Raushenbush is the co-founder & COO of Shogun - https://getshogun.com
- Shogun is an eCommerce tech startup founded in 2015 and specialising in technology that helps eCommerce brands sell more.
- Their first product 'Page Builder' has been wildly successful and is used by over 20k merchants worldwide.
- Their latest product 'Shogun Front End' is an end to end headless front end solution.
- Shogun has received over $100m in investor funding to date with a valuation of almost $600m and heading towards unicorn valuation status.
- Nick sat down with Jason to discuss the eCommerce startup/tech journey and what's next for Shogun!
- Jim is the CEO of Nosto, a popular SaaS based eCommerce personalisation platform - https://www.nosto.com
- Jim and Jason talk about the current and future state of personalisation, particularly in the omni-channel era.
- How do brands ensure 'surprise and delight' moments when 'hyper-personalisation' is in play?
- They also talk about Nosto's recent acquisition of the Stackla Social UGC (User Generated Content) platform and how Nosto is looking to leverage Stackla tech within Nosto to further enrich the customer experience and brand stickiness.
- Jim is currently based in Sweden and you can hear the birds chirping in the background as he speaks, which was a nice touch! :-)
Juliana Jackson is the Chief Growth Officer at Omniconvert - https://www.omniconvert.com/reveal
Omniconvert is a SaaS software company that offers their Explore, Reveal, Adapt and Survey platforms for 360deg actionable customer insights and predictive analytics. Their tools span the spectrum of both quantitative and qualitative data points to allow eCommerce and omni-channel merchants to market to and more importantly SERVE their customers better.
Juliana is a no-holds-barred straight talker so buckle up for some customer centric truth and f-bombs! :-)
Nick is the VP of retail at Lexer - https://lexer.io
Lexer is a Customer Data Platform (CDP) vendor based in Melbourne Australia. As part of the wider eCommerce tech ecosystem, CDP's are rapidly gaining in popularity as the death of 3rd party cookies and new iOS privacy restrictions affect how merchants acquire new customers. This has led to a renewed focus on zero & first party customer data and customer retention as more sustainable ways to grow a business.
In this fireside chat style episode, Jason is a guest on the Unbxd Vlog/Vodcast Series and the audio is posted here for your listening pleasure. The Unbxd team discusses the future of eCommerce with Jason to get his take.
Mike Angell is the co-founder of Carted - https://www.carted.com/
Mike has worked in digital and eCommerce for years. He and co-founder Holly Cardew are now planning to totally disrupt the eCommerce world with Carted, the world's first 'Universal Commerce API'.
Michael is the Co-Founder and Director of Yoghurt Digital based in Sydney - https://www.yoghurtdigital.com.au
Yoghurt specialises in Branding, User Experience Design/Research, Conversion Rate Optimisation and Digital Marketing. In this episode we discuss his world and how businesses can truly become more customer centric across all experiences and touch points.
Ofer is the founder and CEO of Pepperi - https://www.pepperi.com
Pepperi is a dedicated B2B commerce platform. Listen in as he and Jason discuss the all ins and outs of B2B commerce obstacles & opportunities!
Bhaskar is an email Marketing Automation expert and in this pod, we jam and discuss how B2B customer expectations have changed and how Marketing Automation can help!
Why you MUST track and include ācost to serviceā as part of your CLV calculations for them to be accurate.
In this episode we discuss what a CDP (Customer Data Platform) is, why you need one and how to pick the right one for your business!
Jason is the first guest on Episode 1 of the new Grinteq Podcast (check them out on YouTube) with amazing hosts Nick KaeshkoĀ &Ā š· Valentin Kuznetcov!
- 00:00 Let's start
- 08:49 E-commerce has taken off. How does this growth affect small, medium, large, enterprise-level businesses online?
- 19:07 Could the whole sudden surge in demand be something similar to a bubble?
- 23:31 The biometric e-commerce. What can we expect out of it in the next few years?
- 37:33 How does AR build a bridge between online and physical?
- 42:38 Is AI still overhyped and is it integrated into businesses completely?
- 52:25 Building an app using voice technology. Is it the nearest future?
- 1:01:30 Will mobile shopping take over e-commerce?
- 1:05:41 How would social media evolve in e-commerce over the next few years?
- 1:12:01 How do the US presidential election results affect the e-commerce industry around the globe as well as the US, which is one of the biggest markets?
This episode was prompted by a controversial post Jason made on LinkedIn where he asserted that most merchants simply do not need a Headless Commerce solution and that it's just a popular buzzword for 2020.
Nihad holds much the same view, commented on the post and agreed to be on the pod to discuss this topic further with Jason and here we are.
Nihad is a Managing Partner at Woolman, the biggest Shopify Plus agency in Europe.
Thanks for your insights Nihad!
- Product Information Management (PIM) platforms are getting more and more attention as a critical part of a modern commerce stack.
- Brands are starting to realise the incredible volume and complexity of enriched product data required to feed optimized catalogs to the myriad sales and marketing channels available today.
- Thatās where a Product Information Management (PIM) platform comes into play.
- In this episode we discuss 3 things you should be looking for in your next PIM platform!
Google dominated web search by building a better search engine.
But theyāve stopped innovating in the last few years as their monopoly status has eliminated the need to stay ahead of anyone else in the space.
Hereās what I think they should do... :-)
Ever wondered who you should be connecting with on LinkedIn?
In this episode Jason shares his top tips to help you identify your ideal LinkedIn connections!
Be careful what you wish for. How you get your way matters much more than whether you get your way or not.
In this episode Jason shares two real life stories that show just how important relationships are in work and life.
In this episode we cover off the top eCommerce, Omni-Channel and New Retail trends worth paying attention to in 2020. We discuss the needle moving challenges and opportunities retailers will face & embrace as we enter the new decade. Buckle up - this will be fun!
Iāve been fortunate to be exposed to a lot of discussion about Artificial Intelligence (AI) over the last few years. Iām also pretty close to the technology due to the industry I work in.
However Iāve noticed some missing pieces to the AI discourse and I cover those and my thoughts in this episode.
eCommerce Conferences are missing out on some of the top content and speakers available. Hereās why and how they can fix it - and why they should.Ā
Often times being a good human goes out the window when weāre under stress but itās then than our values are most important. They should be the bedrock of who we are.Ā
In this episode I cover off the what I consider to be the biggest threats to TikTokās continued growth and popularity.
I discuss the new podcast format and my latest learnings. Going to get back into the podcast hard now!
In this Podcast episode, Jason is speaking on a panel at the Online Retailer NZ Conference 2018.
This was held FRIDAY 9 MARCH | GRAND MILLENIUM, AUCKLAND, New Zealand.
This panel is all about Amazon and wider marketplace strategy for businesses. A lot of organisations are terrified of Amazon but with the right strategy you cannot only survive but thrive on Amazon and other marketplaces such as eBay, Catch Marketplace, TMall and TradeMe.
In this episode, we cover how to select the right ERP and how ERP plays a crucial role in both digital transformation and omnichannel commerce. ERP is heartbeat of medium/large scale enterprises and it's a make or break decision for many organisations. |
Jason brings his many years of experience with commerce systems to the discussion and helps set you up to make the best choice for your business. |
TIMESTAMPS |
0:45 - Jason's Back & The Morning Hustle! | 2:20 - What is ERP & why is it so important? | 4:50 - The Power of ERP + CRM | 5:35 - BIG names in ERP | 7:00 - What should you look for in an ERP System? | 8:15 - SaaS/Cloud ERP & NetSuite | 13:35 - Jcurve | 15:30 - Technology Search and Select/Vetting - the power of partnership |
In this episode in the Digital Transformation mini-series, Jason discusses the pro's and cons of various omni-channel email marketing, eDM and marketing automation platforms. He also explains how these should fit within the wider context of your commerce and omni-channel stack.
TIMESTAMPS
1:00 - eDM Defined 3:05 - MailChimp 3:40 - Segmentation 7:30 - Advanced Enterprise eDM & Marketing Automation Platforms 8:35 - eDM Platform Integrations 9:40 - Email ROI
LINKS
Music: https://soundcloud.com/ybmuzik/the-feast
This is episode 2 in the Digital Transformation Mini-Series of At the Coalface. In this episode, we talk POS (Point of Sale) systems and how to select the right one for your business. We also cover the gotchas and key considerations relating to POS within the broader context of business wide digital transformation. Enjoy! |
TIMESTAMPS |
1:20 - POS - what's that? | 3:40 - Key POS Selection Criteria - Integration Capability | 7:30 - The POS Experience - Payment Systems etc. | 8:35 - POS Systems and Loyalty/Rewards Platforms | 9:35 - Rewards/Loyalty - Online vs Offline | 12:40 - Cloud First POS |
LINKS |
Music: https://soundcloud.com/ybmuzik/hip-hop-beats-instrumental-mos
In this episode Jason gets into the specifics of how to start down a path of digital transformation. From assessing existing systems & processes, to stakeholder interviews and technology search and select, Jason dives deep into how to set yourself up for success.| # TIMESTAMPS| 1:40 - The Goals of Digital Transformation| 3:10 - Existing Systems Assessment| 5:00 - Stakeholder Interviews| 6:50 - Automation & the Red Flag of Paper| 8:50 - Can We Optimise?| 10:00 - Constant Improvement & the Journey
THIS EPISODE |
Always wondered how the big boys like Amazon ensure their prices are always competitive? |
In this episode, Jason discusses the future of eCommerce pricing models and technology: dynamic pricing. This allows eCommerce businesses to adapt in near real time to market volatility to ensure they remain competitive from a pricing perspective. This allows them to maximise profits without over, or under discounting. |
TIMESTAMPS |
2:00 - Automated Pricing Optimisation | 4:30 - Rule Based Pricing | 6:20 - The Technology Behind Pricing Intelligence | 8:00 - Automated Pricing Updates | 10:00 - The Importance of Integration | 10:50 - Next Level Customer Specific Pricing | 12:20 - Market Dynamics & Excess Discounting | 13:10 - Price Split Testing | 14:00 - Brand Differentiation & Discounting |
Want to get more out of LinkedIn? Of coure you do! If you want to become a LinkedIn power user this episode is for you.
# TIMESTAMPS
2:30 - Platform Basics | 3:30 - Connecting on LinkedIn | 4:35 - Missing Out | 7:05 - Brand Pages | 8:55 - Evergreen Content | 10:00 - Profile Use/Editing | 11:20 - LinkedIn Recommendations | 14:30 - 'Who's Viewed My Profile' |
Live Streaming started to take off in 2016. For 2017 expect it to be where your audience spends a lot of its time consuming content. Live is raw and authentic. It doesn't require post production and for those capable of it, it sets your content apart from the highly polished content being spread across social media.
In short - live content stands out better among all the social media noise. The upshot is the major platforms favour this content in terms of organic reach too. Win-win!
In this episode we discuss the major live streaming platforms and how you can leverage them to build your brand and audience.
TIMESTAMPS
1:45 - THE year of Live Streaming 2:55 - Twitter/Periscope 6:10 - YouTube Live 7:40 - 3rd Party YouTube Live Apps 9:00 - Benefits of Live Streaming 9:55 - Instagram Live 13:40 - Facebook Live 16:45 - 'Fake' Live Streams via Facebook API 18:55 - Live Streaming and Copyrighted Content Grey Area 20:30 - Live Streaming and Reach
In this episode we have Peter Ratcliffe on the show. Peter is a longstanding digital expert and Head of Digital for Retail Apparel Group in Australia. He manages omni-channel operations for RAG and offers his advice on how to organise digital teams and drive digital transformation within organisations.
Peter won the Trailblazer award from Magento at Magento Live in late 2016 in recognition of his contribution to eCommerce innovation & leadership.
TIMESTAMPS
1:20 - Background in IT 3:00 - Digital Teams 5:00 - Digital Skillsets 8:35 - Who Owns the Data? 10:25 - Importance of Business Skills 11:50 - Advice for Young Guns of Digital 14:40 - Practical Skills 17:00 - Merchant Side Experience 20:00 - A Passion for Fashion 23:30 - Magento Trailblazer 26:30 - Magento 2 & Large Scale Project Management 31:00 - Selecting the Right Technology & Partners 40:10 - Who Stands Out? 44:00 - Change Management & The C Suite 46:00 - Staying on the Cutting Edge 49:35 - Gray Hairs vs Young Guns 55:20 - Goals & Aspirations
In this episode we discuss the recent investment of 250M dollars made in Magento by a Chinese venture capital fund. What does this mean for you if you run Magento now or are considering it? What does this mean for the eCommerce ecosystem in general and what will Magento use the funds for? These and other questions answered in episode 50 of At the Coalface.
TIMESTAMPS
2:35 - Drinking the Kool-Aid 3:40 - eComm Platforms and the Ecosystem 5:20 - The Great Firewall of China 6:30 - Self Hosted and Localisation 7:30 - Marketplaces & Opportunity 8:05 - Commercial Savvy & Connections in China 8:30 - Benefits to Magento Merchants
In this episode Jason walks through the challenges and opportunities of making the jump from B2B to B2C. Many B2B business see the margins of retail as easy pickings but all is not as it seems...
Whether you're a B2B business looking to go B2C or a reseller concerned about competition from your suppliers, this episode will help you understand what's coming and prepare for it.
In this episode Jason walks you through the process of creating your own Podcast! He covers off the latest tools and tips to get you up and running FAST. It's the recent experiences setting up the At the Coalface Podcast that Jason draws from for this episode.
TIMESTAMPS
1:00 - Plans for 2017 1:40 - Change to At the Coalface 3:15 - Facebook Live Video on Podcasts 4:50 - Preparing Content 6:10 - Podcast Hosting 8:22 - MP3 File Conversion 9:10 - Meta Tagging Your Files 13:05 - Lodging the Podcast with iTunes 13:50 - Other Podcast Directories