Care Home Management magazine's podcast: Recent Episodes
Care Home Management
An informative and entertaining podcast from the Care Home Management magazine editorial team. Hear a review of the latest care home sector news and interviews with the industry's movers and shakers.
In our latest podcast, Care Home Management looks forward to the next Care Home Awards which celebrates its 10th anniversary in 2026.
This flagship event, of which Care Home Management is the media partner, is the perfect way for providers to reward themselves and their teams for best practice, and to boost their reputation locally.
Commercial director Helen Warrilow outlines:
- The benefits of entering
- How winning or being a finalist can boost reputation and occupancy
- New categories for 2026
- How to enter
- How to sponsor a category and enjoy discounted advertising with CHM
- News of the Awards Lunch on May 15 2026.
Tune in now to find out more about the Care Home Awards 2026.
Podcast hosted by Steve Hemsley and kindly sponsored by Hendrix Training.
Listen to all our industry-leading podcasts here.
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Care Home Management is the UK's leading media brand for care home providers and managers.
In our latest industry-leading podcast, we look at the state of the UK care home market and how the current economic and political landscape is impacting buyers and sellers.
We talk to Christie & Co’s managing director for care Richard Lunn, and head of healthcare consultancy Hannah Haines about trends, transactions and occupancy.
The Care Market Review 2025 special podcast reveals that market activity has picked up and yields continue to stabilise, but investors remain selective about where they put their money. The market is evolving with more M&A and joint ventures between investors and a focus on management contracts.
Moving into 2026, more money is likely to become available for mid-market deals and high-performing care homes.
On the podcast we also discuss how the sector will be impacted by the Labour government's overhaul of the planning system and how high construction costs are fuelling joint venture partnerships.
We also explore geographical trends, how interest from international investors is likely to grow in 2026, the future of purpose-built homes and other factors that will decide the health of the UK care home marketing over the next year.
Podcast hosted by Steve Hemsley and kindly sponsored by Hendrix Training.
Listen to all our industry-leading podcasts here.
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Care Home Management is the UK's leading media brand for care home providers and managers.
In our special podcast with workforce management systems specialists Planday we look at AI's role in balancing staffing needs, predicting revenue and improving scheduling efficiency.
We talk to Planday's principal AI engineer Tom Gadsby who discusses:
- The importance of starting small with AI pilots to assess its impact on staff retention and well-being
- Why you must gradually scale up, while maintaining human oversight and control
- The need to speak to other care homes to understand their experiences and challenges
- How to define the key problems and objectives for your care home before exploring AI solutions
- Why care homes should reach out to providers such as Planday to understand how their AI-powered workforce management tools could address your specific needs.
Join Tom and host Care Home Management's podcast editor Steve Hemsley
Podcast kindly sponsored by Hendrix Training who supply care home with professional actors for in-house training roleplays.
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Care Home Management is the UK's leading media brand for care home providers and managers.
In this special podcast with communications specialists Conteur, Care Home Management discusses how care homes can and should be promoting their positive story.
Join Conteur's managing director David Huckerby and account director Natasha Jones as they provide top tips on how to create a positive narrative. These include:
- How to become a community hub
- Why you need to be authentic and consistent in your marketing
- How to leverage different social media platforms
- Why you should use video content
- How to encourage staff to be care home brand ambassadors
- How to help change negative perceptions of social care.
Hear about one case study where Conteur helped a care home increase enquiries by 90% and boosted occupancy by 32% in three months.
Find out more about Conteur's care home marketing packages here.
Podcast hosted by Steve Hemsley and kindly sponsored by Hendrix Training who provide professional actors for care home training role plays.
Tune into all our industry-leading podcasts here.
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Care Home Management is the UK's leading media brand for care home providers and managers.
In the second of our special podcasts on Artificial Intelligence we explore how AI is improving care today.
We look at:
- How AI is improving care outcomes
- The use of AI to solve problems
- How AI is saving time and money by improving manual tasks
- The importance of Human Intelligence in this new world
- How AI supports residents and staff
- How AI improves data quality
Join guest host York Woodford-Smith from Five On A Bike as he discusses all things AI and care with Ally Cares CEO Thomas Tredinnick and PainChek's senior business development manager Tandeep GIll.
Listen to all our industry-leading podcasts here.
Podcast kindly sponsored by Hendrix Training, supplying role play actors to support care home training.
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Care Home Management is the UK's leading media brand for care home providers and managers.
Cognitive Stimulation Therapy (CST) is the world's leading non-drug intervention for dementia, proven to delay cognitive decline by 4-6 months.
In this special podcast we talk to specialist Brain+ and its CEO Devika Wood, who explains how this digital solution is helping people living with dementia.
The therapy is delivered through multimodal group therapy, involving 5-8 residents, and recommended to be conducted twice a week over seven weeks.
CST can improve communication, reduce aggression and anxiety, and improve someone's mood.
Devika provides an example of a session focused on childhood memories, involving residents discussing games and sparking conversations.
Join here and podcast host Steve Hemsley.
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Care Home Management is the UK's leading media brand for care home providers and managers.
Care homes can save time and money be reassessing how they replace and maintain their assisted baths and showers.
This is the message from moving and handling experts Medaco on the special Care Home Management podcast: ‘Top Assisted Bathing Trends That Won’t Drain Your Budget’.
Medaco is vendor-neutral, and operations director Steve Smallridge says the overall design on baths has not changed much during the company’s 40 years supporting care homes, but there are now many more options.
He adds that most baths last between 10-15 years, and providers need to decide when it is the most cost-effective time to replace assets rather than keep repairing them.
Most care homes will replace baths one at a time and it is important to be aware of wear and tear, especially when it comes to infection control and prevention.
Many baths are used for therapy nowadays as well as for general cleanliness, with features such as LED lights, spa and Bluetooth music options becoming more popular.
Showers are also becoming a more popular choice for care homes and for residents as part of any en-suite facility.
Installation manager Dave Hyde explains how new baths can be installed with minimum disruption, with many fixed in a resident’s room within one day. He also works with a nationwide team of engineers who advise care homes on how to get the most from their baths for longer.
Tune in to all our industry-leading podcasts here.
Podcast hosted by Steve Hemsley. Podcast kindly sponsored by soft skills training experts Hendrix Training
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Care Home Management is the UK's leading media brand for care home providers and managers.
Artificial Intelligence (AI) is impacting on all sectors, and care is no exception.
In this special Care Home Management magazine podcast we discuss how AI is both an opportunity and a challenge for care homes.
AI has the potential to improve care-giving and the care business, but there are risks around data privacy, bias and the need not to ignore human oversight of any decisions made using the technology.
Join our expert panel of Tandeep Gill, head of business development at Painchek; Katie Thorn, project lead at Digital Care Hub and Simon Beck, founder of Care homemarketingexpert.com.
Our panel help to identify key problems and barriers faced by staff, and assess how AI could help address them.
Podcast hosted by Steve Hemsley. Kindly sponsored by soft skills training and role play experts Hendrix Training.
Listen to all our industry-leading podcasts here.
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Care Home Management is the UK's leading media brand for care home providers and managers.
Care homes can save time and money by digitalising their administration and, in future, having a better understanding of how artificial intelligence will change the care sector.
In our latest podcast ‘Digital Top Tip for Care Homes in 2025’ our experts discuss how care homes have reached different levels of maturity when it comes to digital transformation.
James Maynard, director of product marketing at Access Group, says providers want more integration between the systems they buy and to use data more effectively.
Iain Corrigan, commercial director at CoolCare, agrees that integration is essential to convince care homes to invest more in digital.
Also on the panel is Kate Roberts, managing director of Neuven, whosays there is still work to do to convince care homes of the full benefits of going digital.
The podcast is hosted by Alan Rustad and kindly sponsored by leading soft skills training company Hendrix Training.
Tune into all our industry-leading podcasts here.
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Care Home Management is the UK's leading media brand for care home providers and managers.
Our latest podcast looks back on the care home market in 2024 and explores the trends shaping the market this year.
The ‘Regional insights: The UK care market in review’ podcast dives into Christie & Co’s annual report.
The podcast provides valuable insight from Christie & Co’s experts who look back at the impact of last year’s General Election and high inflation which caused market uncertainty. In 2025 they explore the potential threats to care home businesses from rising employer NI contributions and the jump in the minimum wage.
Join Christie & Co’s regional directors Rob Kinsman and Lee Howard alongside senior director Martin Daw as they discuss the future care home market with podcast host Alan Rustad.
Podcast kindly sponsored by soft skills training experts Hendrix Training.
Listen to all our industry-leading podcasts here.
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Care Home Management is the UK's leading media brand for care home providers and managers.
A care home’s laundry can be its Cinderella service – all work and not much fun. But when things go wrong, the knock on effects are often substantial.
Much has changed in the care home laundry. Machines have become ever more sophisticated in terms of power and detergent consumption. They can be monitored and possible future problems anticipated from many miles away.
Find out more with our latest industry-leading podcast with JLA.
Join Olivia Nolan, business development director for care, and JLA's in-house chemist Lucy Cripwell as they discuss:
- Thermal disinfection programmes
- Remote maintenance and monitoring
- Why care homes need to buy machines that last
- Ozone technology and much more.
Podcast hosted by Alan Rustad and kindly sponsored by Rotacloud.
Listen to all our podcasts here.
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Care Home Management is the UK's leading media brand for care home providers and managers.
As the media partner for the Care Home Awards, Care Home Management is delighted to bring you this special podcast to help providers celebrate best practice.
Join CHA commercial director Helen Warrilow and communications manager Rosie Pickering as they discuss why care homes should enter and how they can do it.
- Hear about new categories
- Practical advice on how to enter
- Deadlines
- News of the Awards dinner in London in May
- Sponsor news
Podcast hosted by Alan Rustad.
Listen to all our industry-leading podcasts here.
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Care Home Management is the UK's leading media brand for care home providers and managers.
Care home recruitment and resident occupancy are hard for providers to stay on top of.
On our latest industry-leading podcast with specialist communications agency Conteur, we learn the secrets to boosting both.
Join managing director David Huckerby and account director Natasha Jones as they share their top tips with podcast host Alan Rustad.
They discuss:
- Why care home operators must guard against putting all their eggs into one basket when it comes to communication
- Why your messaging must be consistent
- How to understand different media channels
- The power of video
- Using residents and their families as brand ambassadors
- Measuring success
Podcast kindly sponsored by Rotacloud.
Tune into all our podcasts here.
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Care Home Management is the UK's leading media brand for care home providers and managers.
“Go to work on an egg” – perfect advice for care homes
The humble British egg has had a tough time of it in the last thirty years or more.
But the British egg is back in a big way. Packed with protein and vitamins but no sugar, it is playing a vital part on the care home menu – both as a cooked item in its own right or as part of dishes such as ice cream, cakes and mayonnaise.
In this special podcast we talk to British Lion Eggs about the importance of protein in residents' diets. Many residents are of an age where they remember how good eggs can be for their health.
Join food safety and hygiene specialist, Dr Lisa Ackerley and specialist older person’s dietitian, Alison Smith as they discuss how the protein provided by eggs helps older people in care homes guard against some of the problems increasing frailty can bring.
Of course, eggs must be cooked properly!
Podcast hosted by Alan Rustad and kindly sponsored by Rotacloud.
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For a care home to remain viable it must maximise its occupancy rates. But keeping occupancy levels high is no easy task.
In our special podcast we look at:
- How care homes can ensure they keep residency levels as high as possible?
- The importance of sales and marketing
- Turning enquiries into residents
Join Ali Powell, CEO and Founder of Commercial Acceleration as she talks to host Alan Rustad.
For all our industry-leading podcasts please click here.
Podcasts kindly sponsored by Rotacloud.
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Care Home Management is the UK's leading media brand for care home providers and managers.
In this special podcast with Towergate Insurance and Care England we provide some top tips to help care homes purchase the most useful and cost-effective insurance.
- Are you insured for the right things? Protecting revenue as well as the building?
- What about cyber insurance?
- What if you had a data health breach?
- Working with insurance brokers
Join our experts, Care England's social care advisor Richard Ayres and Towergate's head of care Jason Brown.
Podcast hosted by Alan Rustad.
Listen to all our industry-leading podcasts here.
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Care Home Management is the UK's leading media brand for care home providers and managers.
PR and marketing can boost your care home's reputation, which can boost occupancy.
In this special podcast we explore the benefits of promoting your home locally and how you can drive enquiries using strong and relevant content in all your marketing.
Our experts provide some great top tips to help care providers improve their marketing straightaway.
Join Five On A Bike Group founder York Woodford-Smith and Chew PR's founder Colette Lowe.
Podcast hosted by Care Home Management's publishing editor Steve Hemsley.
Podcast sponsored by Rotacloud.
Listen to all our industry-leading podcasts here.
Support the Show.
Care Home Management is the UK's leading media brand for care home providers and managers.
Two of key elements to a successful care home are good leadership from the management team and a strong and loyal workforce to deliver the very best of care.
But how do you achieve that?
In this podcast, four people with a deep knowledge of the legal, HR, and service requirements were brought together to discuss how owners and managers can inspire with the very best leadership, and at the same time get the best from their teams.
They also examined what is needed to recruit and retain staff, who today have so many other opportunities open to them.
Taking part were James Howell, Managing Director of Rubric Law; Nicola Johnson, from Kelso Care Consortium; Zameer Nazarali – CEO and Founder SimplifyER; and Leigh Smith – Director of Growth and Happiness,
Podcast hosted by Alan Rustad. Podcast sponsored by Rotacloud.
Listen to all our podcasts here.
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Care Home Management is the UK's leading media brand for care home providers and managers.
Going digital must be a priority for care homes but it is a complex area.
In our latest industry-leading podcast we look at three specific areas to save care homes time and money:
- DSCR - improving outcomes for Care Providers & Service Users
- Improving transparency in the care home by removing manual processes, particularly around expenses
- Digitalisation in workforce management, particularly the challenges with temporary staffing
Join our expert panel of Kate Roberts, managing director of Neuven, Sanjay Malkani, head of sales at Expend and Ed Evans, sales director at Log My Care.
Podcast sponsored by Rotacloud and hosted by CHM's publishing editor Steve Hemsley.
Tune in to all our podcasts here.
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Care Home Management is the UK's leading media brand for care home providers and managers.
Sustainability has never been a more important subject for care homes.
Potential residents and their families are asking questions they have never asked before. And regulators, like the CQC, are including sustainability policies in their regulation procedures.
In a recent Care Home Management podcast, three people from companies providing services to care homes came together to discuss sustainability and how it is a subject that will be given even more prominence.
They were James Read, Chief Marketing Officer, of Zellar; Christina Larkin, Chief Data and Marketing Officer at JLA; and Nicole Fenton, Marketing Manager, Ontex Global.
They discuss:
- How care home owners are responding to the calls to be more sustainable
- The reaction of managers and carers and other stakeholders
- Where can things clash? For example. sustainability versus infection control?
- How will sustainability in care homes evolve over the next few years?
Join our panel and host Alan Rustad.
Podcast sponsored by Rotacloud.
Listen to all our industry-leading podcasts here.
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Care Home Management is the UK's leading media brand for care home providers and managers.
The start of a new year is always a time for looking ahead and also reviewing the previous 12 months.
Every January Christie & Co, specialist advisor for buying and selling businesses, brings out its Business Outlook where it does just that.
In a special Care Home Management magazine podcast, we caught up with three of their regional leaders, Rob Kinsman, South and West; Lee Howard, North and Midlands; and Martin Daw, Scotland.
· How robust is the care sector?
· Where is demand coming from?
· Where is investment coming from?
· Local authorities and private sector challenges
· The benefits of investing in better facilities
· Impact of predicted interest rates and a General Election
Podcast hosted by Alan Rustad. Listen to all our podcasts here.
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Care Home Management is the UK's leading media brand for care home providers and managers.
The Care Home Awards are benchmarks for innovation and excellence and the closing date for the 2024 Awards is the end of January.
Listen to our short podcast interview with commercial director Helen Warrilow, development director Matt MacNamara and event manager Rose Freeman as they discuss this year's awards for CHM publishing editor Steve Hemsley.
Find out:
- Why it's not too late to enter
- How the Care Home Awards team can help you with last minute entries
- Why you care home's positive stories should be told
- The positive impact of Awards on a care home's reputation and its workforce
- How to celebrate with others at the Awards Lunch and ceremony in May.
Tune into all our industry-leading podcasts here.
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Care Home Management is the UK's leading media brand for care home providers and managers.
The start of a brand new year is always a time for reflection on what has passed and a look ahead to what the next 12 months will offer.
On our latest podcast, sponsored by Rotacloud, Care Home Management brought together two experts to look ahead at both what the Care Quality Commission’s new assessment framework will mean for care home regulation and whether operators are as up to speed as they should be with using digital social care records that the CQC will be demanding.
Our experts Philippa Doyle, partner and head of social care at Hempsons solicitors and Daniel O’Shaughnessy, delivery manager at Digital Care Hub, which used to be known as Digital Social Care, discussed what care homes should do to prepare for the new framework and how they can seek help to ensure they equip themselves with the right systems.
They discuss:
- Whether the CQC framework will improve quality of care
- How to finally move from paper to digital in 2024
Podcast hosted by Alan Rustad.
Join us for the final podcast of 2023. Tune into all our podcasts here.
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Care Home Management is the UK's leading media brand for care home providers and managers.
In our latest industry-leading podcast, we look at the subject of insurance and why care homes need to be on top of their cover. We talk to specialist Towergate and discuss:
- Why insurance cover is obligatory and essential for peace of mind
- How digitalisation has increased risks
- How we are seeing more claims against senior individuals in care homes
- How insurance can protect from reputational damage.
Join host Alan Rustad as he talks to Towergate's divisional claims manager Michael Glanton and trading director Carolyn Baker-Mellor.
Tune into all our podcasts here.
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Care Home Management is the UK's leading media brand for care home providers and managers.
Running a care home with plenty of digital help, whether it be in the shape of the care given, the deployment of staff, or just bookkeeping tasks, has transformed the way homes operate over the past few years.
Tune in to our latest industry-leading podcast where are expert panel discusses:
- Are home operators now fully on board with using digital technology to truly deliver better care?
- Turning digital ambition into action
- How much further can care homes can go with the introduction of digital?
- Opportunities from Artificial Intelligence
- Do care homes have the right infrastructure to maximise what is on offer from digital technology?
- What does a multi-channel approach look like?
Join our expert panel comprising Jon Anderton, managing partner, Cambridge Telecom; James Maynard, director of product marketing, The Access Group; and James Revell, director of contact solutions at Whistl.
Podcast hosted by Alan Rustad. Podcast sponsored by Rotacloud.
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Care Home Management is the UK's leading media brand for care home providers and managers.
In our latest Supplier Special podcast, we talk to The Care Home Interior Co's managing director Kerry Southern-Reason about how any refurbishment must take into account the needs of the residents and of the planet.
She discusses:
- How investing in better care home interiors boosts occupancy
- How taking pride in the look of your care home tells families that you care
- Thinking about sustainability – can you recycle furniture and furnishings?
- How the right look and furnishings help residents to feel safe and secure
- Remembering this is the residents’ home so does the interior and the furnishings used reflect this?
- Top tips for improving your care home interior on a set budget
Join host Alan Rustad.
Listen to all our industry-leading podcasts here.
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Care Home Management is the UK's leading media brand for care home providers and managers.
Care homes are always being encouraged to tell their positive stories.
You can only do this if you are on top of your PR and marketing. You need to know what to say and how to say it to different audiences across different media and marketing channels.
In our latest industry-leading podcast our experts discuss:
- Why care homes should focus on their positive human interest stories
- How to get the best value from any marketing and PR budget
- How video can bring any care home storytelling to life.
- Why positive marketing can be crucial in boosting a care home's reputation locally
- Finding and using good news stories from residents and their families.
There is even some great advice to get your care home on local TV to share stories of great care.
Join our experts; York Woodford-Smith, from Five On A Bike; Adam James, from Springup PR and Colette Lowe from Chew PR.
Podcast hosted by Steve Hemsley and sponsored by soft skills training consultancy Hendrix Training.
Support the showCare Home Management is the UK's leading media brand for care home providers and managers.
The Care Quality Commission outlines fundamental standards that should be provided for residents. These include person centred care, dignity and respect, consent, safety and safeguarding from abuse.
Join our expert panel to discuss what this all means for care homes today.
Our panellists discuss:
- Why fundamental standards are as important as ever
- The CQC's planned changes
- Why everyone in a care home organisation must understand the standards
- How the standards keep staff safe too
- The role standards play when recruiting
- The role they play when planning a training strategy
- How the standards impact on care home equipment and premises
- Understanding the regulations and your obligations
Join our experts: Philippa Doyle, partner at Hempsons; Gary Hook, managing director at Edify Training; Andy Backhouse, UK client services director CAS Recruitment, and Helen Buchan, head of product at JLA.
Podcast hosted by Alan Rustad and sponsored by Hendrix Training.
Tune into all our industry-leading podcasts here.
Support the showCare Home Management is the UK's leading media brand for care home providers and managers.
Recruitment and retention of care workers is arguably the key challenge for most care providers in 2023.
On our latest industry-leading podcast the experts discuss:
- Why the care sector cannot ignore the issue of pay when it comes to retention and recruitment
- How staff shortages impact on the quality of care
- Are there any short-term solutions to the long-term staffing problems
- The role of professional development and training
- Why care homes need a Leadership Mindset
- How care can recruit people in other sectors who have the right transferrable skills
- What can care learn from other industries?
- Why we need more innovation around staffing
- The importance of having real company value
- How employee wellbeing can play a big part in retaining your best people
This podcast is a must-listen for any care home owner or manager looking for solutions to its staffing challenges.
Join: Dee Newton from Craven Consultancy Services; Charles Armitage from Florence and Zameer Nazarali from SimplifyER.
Your host is CHM's publishing editor Steve Hemsley and the podcast is sponsored by CAS Recruitment, a leading recruiter sourcing carers from the Philippines for more than 20 years.
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Care homes must - and they want - to avoid compliance breaches.
But it is not always easy to stay on top of the latest regulations when delivering care or ensuring the care home building complies with the latest rules.
On our latest industry-leading podcast our expert panel discusses:
- How to comply with the latest legal requirements affecting care homes
- Which agencies you must interact with. It is not just the CQC
- Safe care and safe guarding compliance
- Do you actually know when you are breaching regulations?
- Training staff to understand compliance
- How care home compliance can vary across the UK
- Improving care homes' relationship with CQC
- Ensuring compliance with regulations that affect the care home building. Is your building safe?
Listen to our experts as they share free tips and advice. Neil Grant from law firm Gordons Partnership Solicitors, Bradley Lambert from First Choice Nursing, Kevin Groombridge from Care Inspections UK, and Josh Tedstone from Specialist Façade Inspections.
Podcast hosted by Alan Rustad and sponsored by Rotacloud.
Tune in to all our podcasts here.
Support the showCare Home Management is the UK's leading media brand for care home providers and managers.
Why buy a care home? How do you sell a care home?
These two crucial questions are answered on our latest industry-leading podcast.
Our expert panel discuss:
- How healthy is the care home real estate market?
- How confident are banks and others in the lending market?
- What legal due diligence must you do?
- Who are the buyers and who are the sellers?
- How do you structure a care home real estate deal?
- What is happening in the new build market?
- How can a CQC report and rating can affect a deal?
Join our fantastic experts Faisal Dhalla, partner at Hempsons, Jimmy Johns, director at Christie Finance, and Rob Kinsman, regional director at Christie & Co.
Podcast hosted by Alan Rustad and kindly sponsored by Rotacloud.
Support the showCare Home Management is the UK's leading media brand for care home providers and managers.
So much has changed in the area of infection control and prevention over the past three years and care homes are constantly looking for ways to improve.
In this special podcast we look at:
- The role of digital technology in infection control
- How care home teams can work more collaboratively
- How regulation is changing around disinfection
- The importance of training for permanent and temp staff
- What should the policy be around wearing masks in a care home?
- Do residents and their families view care homes as safe?
- Keeping uniforms clean
- Ensuring the laundry operation runs efficiently
Join our two experts Robert Ackland, chief technology officer at JLA, and Fiona Millington, chief nurse at Florence.
Podcast hosted by Alan Rustad.
Podcast sponsored by Rotacloud.
Support the showCare Home Management is the UK's leading media brand for care home providers and managers.
With recruitment and retention an on-going challenge, care homes often need to sponsor foreign workers.
However, it is important that they follow the rules and do not breach the terms of a sponsor licence.
In this special podcast Sundeep Rathod, partner Head of Immigration at law firm Edwin Coe LLP, guides care homes through the process.
- What are a care home's sponsorship and compliance obligations
- Why care homes must read the Home Office guidance
- Avoiding breaches and what to do when there is a breach
- Integrating sponsorship within existing HR practices
This is a must listen for any care home provider looking to sponsor foreign workers.
Tune into all our podcasts here.
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In our latest podcast looking at care home digital transformation our expert panel discusses:
- The future of care home telephone systems
- Modern digital call handling
- How using live chat and messaging apps saves time
- Retaining the personal touch
- The modernisation of care record keeping
- What is still not working when it comes to digital solutions
Join our experts Ted Mellor from Sage, Katie Thorn from Digital Social Care, Lauren Williams from Moneypenny and Jon Anderton from Cambridge Telecom.
Podcast hosted by Alan Rustad.
Podcast sponsored by Rotacloud.
Tune into all our podcasts here.
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Christie & Co's analysis of the UK care home market reveals that the number of deals are at a 14 year high, significantly rebounding from the two years of rather subdued market activity.
In our latest special industry-leading podcast we are joined by regional directors Lee Howard and Rob Kinsman to discuss what will drive the buying and selling of care homes in 2023.
Podcast hosted by Steve Hemsley.
Tune in to all our podcasts here.
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We are delighted to chat with CoolCare on another special supplier podcast.
We discover how care homes are saving money and time by using administration software to help them through the cost of living crisis.
Managing director Fiona Hale and sales manager Iain Corrigan explain how using an admin and workforce management system can save money and time.
They discuss:
- How better rostering can reduce agency costs and boost staff morale
- How technology can provide employees with more certainty over the shifts they want and need
- How going digital frees up managers' time to spend on more meaningful tasks - such as talking to their team
Tune into the podcast here for more tips on how to save money and boost staff engagement during the cost of living crisis.
Podcast hosted by Steve Hemsley.
For all of our industry-leading podcasts click here.
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In tough times we need our care staff to be well trained and to upskill where possible.
With such tight margins, there is always a risk that corners could be cut. One area under pressure may be the training of staff who are needed to deliver the first class service residents deserve.
So how do you get value for money from your training budget?
In our latest industry-leading podcast our expert panel discusses:
- The use of apprentices to fill skill gaps and bring in new talent and ideas
- How the Pandemic changed care homes' approach to training
- How good training can lift the mood and morale
- Why the cheapest option is rarely the best option
Join our insightful experts Gary Hook from Edify Training, Conor Shaw from Bizimply and Paul O'Hagan from Paragon.
Podcast hosted by Alan Rustad.
Tune into all our podcasts here.
Podcast sponsored by Rotacloud.
Support the showCare Home Management is the UK's leading media brand for care home providers and managers.
As the cost of living crisis starts to bite, we bring together industry experts to share their tips and advice to help care homes save money and time.
They discuss:
- Top tips around how to save money and time on staffing
- The use of volunteers
- Asking everyone in the care home for money saving ideas
- How to find energy saving solutions in the care home
- Advice on improving food procurement and the catering operation
- Why connecting devices and equipment helps to manage usage more accurately
- The need to improve training so employees know how to save money where they can in areas such as laundry
- Why care homes must be on aware of how inefficient some equipment may be, such as the care home boiler
Join our experts: Mark McCarthy from Zupa, Rachael Venditti at Allmanhall and Christina Larkin at JLA.
Podcast hosted by Alan Rustad and sponsored by Rotacloud.
Support the showCare Home Management is the UK's leading media brand for care home providers and managers.
Care homes must take their online reputation seriously.
Hear some top tips on how to deal with online reviews from experts Reputation on this special Care Home Management magazine podcast.
Good and bad online reviews must be responded to in a timely manner, and difficult conversations taken offline.
A robust strategy around dealing with online reviews will help a care home business by boosting occupancy and employee morale.
Listen to all our industry-leading podcasts here.
Support the showCare Home Management is the UK's leading media brand for care home providers and managers.
Care providers need advice and support when there is - or could be - an inquest into a death at a care home.
This is a specialist area, and law firm Mills & Reeve helps providers through the inquest process to protect the care home and its long-term reputation.
Tune into our special podcast featuring Mills & Reeve partner Chris Gough and principal associate Ruth Minnis.
They discuss:
- Having the right insurance
- Working with medical experts and the coroner
- How evidence is reviewed.
Tune into all our podcasts here.
Support the showCare Home Management is the UK's leading media brand for care home providers and managers.
In our latest special podcast looking at digital transformation, our experts offer more guidance to readers on how to make the best technology decisions for their care home.
We also look at the risk from cyber criminals when it comes to protecting sensitive data and explain the help and support available during Cyber Security Month and beyond.
Our experts discuss:
- Cyber Security month – don’t let in the hackers in
- Protecting your data
- Cyber support available to care homes
- What social care can learn from health care when it comes to cyber security
- How virtual reality is changing and improving residents’ lives
- The role of digital in person centred care
- How using data effectively can improve care
- How digital solutions can help solve recruitment and retention issues
- How technology ensures a consistent quality of care – it’s not just about efficiency savings
- Is the technology you are investing in fit for purpose?
- Does the tech fit with your operation and does it support your carers?
- Can digital help with the sharing of information between health and social care?
Join our experts on the podcast: Stuart Barclay from Vayyar, Michelle Corrigan from Better Security, Better Care and Rhian Bulmer from Tendable.
Podcast hosted by Alan Rustad and sponsored by Smooth Digital.
Support the showCare Home Management is the UK's leading media brand for care home providers and managers.
In our special podcast, The Care Home Interiors Company's managing director Kerry Southern-Reason talks about how design does not have to change radically following the pandemic.
Instead, she says, care homes should look for quick wins to keep everyone safe and keep energy costs down.
Support the showCare Home Management is the UK's leading media brand for care home providers and managers.
Infection control and prevention must be a priority area for care homes.
In our latest industry-leading podcast our expert panel discusses latest trends and provides some top tips for our readers.
Our experts discuss:
- How to run an efficient laundry operation and keep costs down
- Why infection control and prevention must be at the top of care homes' agenda
- The importance of staff training
- Why care homes should undertake a laundry audit to assess energy usage and costs
- How automation and technology can free up staff to spend more time on care
- How investment in technology can ensure laundry equipment runs 24/7
- Why care homes need to think more about airborne transmission as well as surface contact and hand washing. How air purifiers can help with this
Join our expert panel of Debbie Jones, sales manager at Washco, Richard Newton, owner at Opeque, Pete Hewitson, customer service manager at Smart Wellbeing Solutions and Robert Ackland, digital director at JLA.
Podcast sponsored by Smooth Digital and hosted by Alan Rustad for Care Home Management magazine.
Support the show
On our latest industry-leading podcast, sponsored by Smooth Digital, we provide care homes with more expert advice on how to improve care and their care business using technology.
We cover:
- How technology can help to monitor residents' hydration levels
- How to use video to gather and record valuable evidence for CQC
- How younger employees can be involved in, and lead, your digital strategy
- Using technology to boost staff retention and reduce recruitment costs
- How technology can boost your learning and development programme
- Using technology to improve the management of care home finances
- How technology can reduce pressure on many parts of the care business
Join our expert panel of Ted Mellor from Sage Intacct, York Woodford-Smith at Five On A Bike, Rebecca Taylor from Aquarate and Hannah Jones from Radar Healthcare.
Podcast hosted by Alan Rustad.
Support the show
In our latest podcast we explore how care homes can make compliance easier and the operations that relate to it more efficient.
Our experts discuss:
- What exactly do we mean by compliance? Where are the grey areas?
- What are the dangers to care homes of non-compliance in different business areas?
- How care homes be compliant in the area of HR
- The importance of record keeping
- How compliance relates to everyone's duty of care
- Outsourcing versus in-house and the one-stop-shop approach to help boost compliance
- Working with the experts to make compliance easier
- The role of technology in the compliance debate
Join this fascinating discussion featuring Neil Grant from Gordons Partnership, Conor Shaw from Bizimply and David Beattie of Care Ideals.
Podcast hosted by Alan Rustad and sponsored by Smooth Digital.
Support the show
Running a care home is not cheap. With the cost of living crisis and soaring inflation, it is vital providers keep their costs under control.
In our latest industry-leading podcast, Care Home Management magazine looks specifically at cost management and how care homes can save money. Our panel of experts debate:
- How investing in technology can cut costs over the short-, medium- and long-term
- How to handle rising energy bills and staff shortages
- The rising cost of agency workers
- The need for more government support for our sector
- The importance of sensible financial planning when it comes to catering to ensure meals remain nutritious
- Why cash is still king in many care homes and how this can make tracking costs difficult
Join our experts: Mark McCarthy, CFO Zupa, Daisy Robb, account manager at Soldo and Andy Williams, care sector specialist, national account manager at Creed Foodservice.
Podcast sponsored by care home marketing experts Smooth Digital and hosted by Alan Rustad.
Support the show
In our special podcast featuring The Care Home Interiors Company, we chat to managing director Kerry Southern-Reason about the power of good interior design when it comes to running a care home business.
We discuss:
- How good care home interiors can boost occupancy
- Why space and light are crucial
- Creating different areas for different needs
- Using artwork
- Choosing the right furniture, textures and colours
- The latest care home interior design trends.
Podcast hosted by Steve Hemsley.
Tune in to all our podcasts here.
Support the show
In our latest digital special podcast our experts discuss:
- Why investing in technology is investing in your people
- The importance of project governance to ensure success
- How digital transformation is 50% about change management
- How digital investment can boost workplace culture
- The role of procurement to ensure care homes find the right service providers
- The power of data to improve care and the care business
- How a digital investment can improve communication between staff, and with residents and their families
- Using technology to log compliments as well as complaints to boost morale and improve outcomes
As always, our podcasts are full of free insight, tips and advice for care home providers and managers.
Join our expert panel: David Kelly from Deputy, Chloe Weatherhead from Radar Healthcare, Matt Oxley from Whippet and Rachelle Mills from Kareinn.
Podcast hosted by Alan Rustad.
Support the show (http://chmonline.co.uk)
In our latest Legal Special podcast we help care home providers understand the mysterious world of the Court of Protection.
This relates to decisions and declarations on financial, welfare and property.
Join our two experts Neil Ward, a partner at Mills & Reeve LLP and Rachael Hawkin, a solicitor at Hempsons. They discuss how the scope of the Court of Protection has broadened and the link with the Mental Capacity Act.
They also explain deprivation of liberty, the role of the official solicitor, third-party disclosure and the importance of good record keeping.
This is a must listen for UK care home owners and managers.
Podcast hosted by Alan Rustad.
Support the show (http://chmonline.co.uk)
BookJane arrives in the UK to boost care home workforce managementCanadian healthtech company BookJane is working with UK care homes to improve employee wellbeing and the care experience provided to residents.
On our special podcast, Bob Kallonen, the former president of Amica Senior Lifestyles in Canada, discusses how using the BookJane technology improved the running and culture of Amica and boosted staff recruitment and retention.
Hear former Amica president Bob Kallonen talk about how UK care homes can use the BookJane technology to improve their workforce management
BookJane has now brought its turnkey technology solution to the UK.
The cloud-based system helps care homes streamline their workforce management processes so they can focus more on delivering great care.
Kallonen explains how Amica reduced the excessive use of overtime, cut the number of agency workers needed and removed care leaders from some tasks that were not offering value when it came to delivering care. The solution also helped to improve the culture of the organisation because all employees, whatever their status, felt appreciated and respected.
“There was one study I saw recently that confirmed that the quality of life for the resident is inextricably linked to the quality of the relationship they have with the person deemed to be their primary care giver,” said Kallonen. “You can now use technology to build stronger human relationships.”
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Covid-19 isn't over and it remains an important concern for care home providers who want to do the right thing to protect their residents and employees.
Our infection control podcasts have been some of our most popular listens during the pandemic and, as the country moves to the next phase, we offer some more top tips from industry experts.
Our roundtable panel discusses:
- The importance of face masks as part of infection control procedures, choosing the right masks (for filtration, comfort and price), supply chain issues around PPE and proper wear instructions
- Using technology in laundry to manage infection control
- Hospital-grade air purification. More specifically, demystifying air purification technologies in the context of Covid-19
- The importance of total hygiene, not only on the plates residents eat off and the cups they drink from, but also washbowls, dementia learning aids, staff crocs etc – and how warewashing is the safe, hygienic and economical way of achieving this
Join our experts:
Washco sales manager Debbie Jones, Meiko UK Ltdmanaging director Paul Anderson, Christian Hendriksen, co-founder and CEO at Rensairand Kevin Morris, managing director at Ultrafilter Great Britain Ltd. Podcast hosted by Alan Rustad and sponsored by Care Home Marketing experts Smooth Digital.
Support the show (http://chmonline.co.uk)
In our latest Digital Transformation podcast to help care homes become more efficient and successful for providers and residents, our expert panel discusses:
- Efficiency & Streamlining: how finance and technology can improve overall care and reputation within care homes.
- How digital tools are helping care home managers to spend less time on administration and more time on delivering quality care
- Going beyond data and technology: what digital transformation will mean for operating a care home
- How care homes can benefit from emerging technologies such as the Internet of Things, artificial intelligence and consumer-grade devices suitable for business
A massive thank you to our experts, Ted Mellor, senior account manager at Sage Intacct; Conor Shaw, ceo at Bizimply; solicitor Benjamin Bull from Gordons Solicitors; and Emma Pownall, marketing director at Datel.
Podcast hosted by Alan Rustad.
Podcast kindly sponsored by Smooth Digital.
Tune into all our industry-leading podcasts The Care Home Management Podcast | Care Home Management | Care Home Information (chmonline.co.uk)
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Employee engagement and wellbeing is crucial in any care setting.
It means residents receive better care and employees are motivated and less likely to leave.
Listen to our fascinating podcast roundtable where our experts discuss:
- Why engagement and wellness is so important
- How to improve it. What are the quick wins for any care manager?
- The role of technology in improving employee engagement and wellbeing
- How using video content can improve everyone's mood by boosting a care home's reputation
- The legal and employee relations aspect
- How does CQC view the importance of employee engagement?
- The impact on recruitment and retention
Join our panel:
Steve Davis, director of business development at Roseville Care Homes; Nicola Gallen-Friend, a partner at law firm Magrath Sheldrick LLP; Richard Upshall, head of product design at employee app company Sona; and York Woodford-Smith: founder of care home video production company Five On A Bike.
Podcast hosted by Steve Hemsley.
Tune in to all our podcasts: The Care Home Management Podcast | Care Home Management | Care Home Information (chmonline.co.uk)
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In the latest Care Home Management podcast, we look again at digital transformation and the difference it can make to the delivery of care and a care business.
We discuss:
· How the social care White Paper has technology at its core
· How something as simple as a good broadband connection can help care homes
· The time and money savings possible by going digital
· How new technology must and does integrate with existing systems
· The security concerns and how to manage them
· How technology can help with medicines management
· The role of technology in boosting resident and staff morale
· How data can be generated and actioned to improve care
Our expert roundtable panel comprised Michelle Corrigan, programme director of Better Security, Better Care; Daniel Casson, managing director at Casson Consulting London; and Hooman Safaei, chief quality officer at Atlas Emar.
Podcast hosted by Alan Rustad.
Support the show (http://chmonline.co.uk)
The financing of any care business is always a challenge. This special podcast provides some vital FREE advice to providers. In our roundtable debate we discuss:
Lending:
- What is making lenders nervous about the care home sector
- Five things borrowers can do to increase the likelihood of getting the best finance from the most appropriate lenders
- Who are the new lenders entering the care home sector and how do they differ from the mainstream lenders that have been in the sector for year
The funding of care and unpaid debts:
- The impact on occupancy
- What are the different funding streams available?
Payroll:
- The challenges of payroll for a care home specifically when it comes to processing and delivering payslip and other pay information to the workforce
- The security aspects of payroll in terms of the risk of GDPR breaches and associated fines.
- Running payroll in-house versus outsourcing
Join our experts:
Michelle Ferris and Andy Hopper from accountants Albert Goodman, Alasdair McPherson from business finance brokers Rangewell, and Paul Gibbons from interactive payslip platform Paydashboard.
Podcast hosted by Alan Rustad.
Listen to all our industry-leading podcasts here.
Support the show (http://chmonline.co.uk)
In our latest industry-leading podcast to help care homes go digital we talk to three experts who discuss:
- How tech supports people-focused care andhow digital transformation can complement the care experience
- The role for technology such as automated remote monitoring to support carers to deliver a high level of care
- Why workflow automation does not need to be daunting
Special guests on our podcast roundtable are Brett Smith, director of customer success management at Planday, Stephen Cavanagh, senior sales consultant long-term Care at Ascomand Paddy Gardner Co-founder at Haelu and head of business development at Cliniconex UK.
Podcast hosted by Steve Hemsley.
Support the show (http://chmonline.co.uk)
Infection control and prevention has arguably never been more important.
We continue our series of industry-leading podcasts with an Infection Control Special.
Our guests are Julie Rayner, senior infection control lead at provider Hallmark Care Homes, Lesley McCready, experiential and vocational lead at provider Vida Healthcare, and Debbie Jones, sales manager at leading supplier Washco.
They discuss how to control infection in the laundry, the future of PPE in care homes and they chat about some innovative ways to improve hand washing among staff and residents.
Tune in to all our podcasts here.
Support the show (http://chmonline.co.uk)
Care homes can use the latest AI technology to identify and manage pain being experienced by residents living with dementia.
In a special Care Home Management magazine podcast, we discuss the power of data to support dementia sufferers who often have difficulty communicating their pain.
The panel includes Hannah Miller, dementia lead at Orchard Care Homes, Liz Jones, policy director at National Care Forum, Katie Thorn, project lead at Digital Social Care and Peter Shergill, director at PainChek.
The podcast has been recorded in association with pain assessment technology experts PainChek.
Tune in to the podcast today.
Support the show (http://chmonline.co.uk)
This is a must-listen podcast for care home managers looking for some free advice on how to manage more effectively as we begin a new era post-Covid.
Our experts discuss how to be aware of your staff's mental health concerns after a difficult year and how to provide support. They also discuss the need to embrace change and go digital, plus we talk about the importance of marketing to boost occupancy.
This is the first in a series of podcasts that help you manage your care home more effectively by saving time and money while also improving care.
Our special guests are Lindsey Appleby-Flynn, adult health & social care lead at training provider Connect2Care, Iain Corrigan, team leader at CoolCare, and Tobi Alli-Usman, strategy director at care home marketing experts Smooth Digital.
The podcast is hosted by our publishing editor Steve Hemsley
To hear all our podcasts please click here.
Support the show (http://chmonline.co.uk)
In this special podcast - in association with solicitors Gordons Partnership - we explore the impact of the CQC's five-year strategy consultation.
What now for care homes? Has the CQC listened to the industry's concerns? What will be the role of the regulator going forward?
Fantastic insight from our panel:
Gordons Partnership's partner Neil Grant.
James Allen, chief executive officer at The National Care Group, and David Beattie founder of consultancy Care Ideals.
They discuss the future of continuous improvement, the move away from physical inspections, what does all this mean for commissioners, and will the CQC's proposals actually work in practice?
Podcast hosted by Steve Hemsley.
Tune in to all our industry-leading podcasts https://chmonline.co.uk/podcast/
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As we emerge from the pandemic care homes may need to increase their investment in training.
The question now is where should they spend their money? Where is the demand coming from and what skill gaps need to be addressed?
On our must-listen Training Special podcast roundtable, sponsored by Smooth Digital, we cover:
- How the pandemic has proved that elearning can support care home employees with their essential training particularly around the Care Certificate and mental health training
- The importance of blended learning through eLearning, F2F, virtual and competency assessments. How virtual classrooms will continue to revolutionise how training is delivered, plus the growth in Virtual Reality Training.
- The importance of having the right Learning Management System in place to truly deliver a blended learning approach for your organisation.
Special guests Paul Blane, managing director at Care Business Associate Training, Steven Embleton, chief cloud at My Learning Cloud and Jack Medhurst, business development manager at IHasco.
Podcast hosted by Steve Hemsley
Support the show (http://chmonline.co.uk)
In a special podcast in partnership with law firm Irwin Mitchell and sponsored by Smooth Digital, we discuss how care homes can manage risk and maintain cashflow post-pandemic.
Irwin Mitchell's senior associate Amy Comins and associate Nicola Turner (from the firm's Later Life Planning team) are joined by social care consultant and chair of the Independent Care Group Mike Padgham (also owner of the Saint Cecilia's Care Services), and Shaleeza Hasham, head of communications and commissioning at CHD Living.
They discuss:
- Financial and capacity formalities that people should have in place before entering care
- How to communicate with families and support them. The must-haves and nice to haves when it comes to care
- Different contract options
- Supporting managers
- Duty of care to residents and staff when it comes to COVID-19 vaccinations
- Positive examples of great care during the pandemic.
Tune in for a fascinating discussion.
You can find all our podcasts at https://chmonline.co.uk/podcast/
Support the show (http://chmonline.co.uk)
In our latest podcast, publishing editor Steve Hemsley interviews Five On A Bike's managing director York Woodford-Smith about how using video in your care home marketing can boost occupancy rates.
Five On A Bike specialises in making videos for the care sector.
York discusses:
- How to create a great video
- Telling your positive care home story using video
- What makes great content
- How care homes are managed through the whole video production process
- Involving staff, residents and families
- Why using video does not cost as much as you may think
- How video fits into you overall care home marketing strategy
York also explains how using video can be a great tool for recruiting staff to your care home.
Support the show (http://chmonline.co.uk)
In our main March podcast, sponsored by Smooth Digital, we explore some key legal issues affecting care homes.
- How are care homes approaching the vaccination roll out for staff and residents?
- Legalities of having a no jab no job policy
- To what extent do employers have a duty to promote vaccination and encourage care workers to take it up?
- What impact might The Health and Safety at Work etc Act 1974 have on the vaccinations debate?
- Top tips on how care homes can boost their CQC rating by improving person centred care, as well as safe care and treatment.
Excellent expert advice from Amanda Narkiewicz, principal associate at Mills & Reeve LLP, and Philippa Doyle, partner at Hempsons.
Podcast hosted by Steve Hemsley.
Listen to all our podcasts: https://chmonline.co.uk/podcast/
Support the show (http://chmonline.co.uk)
In this podcast, sponsored by Smooth Digital, our editor Ailsa Colquhoun shares an exclusive interview with Professor Deborah Sturdy, England's first chief nurse for adult social care.
This is a must listen as Prof Sturdy outlines:
- Why social care needs more respect
- She wants to champion adult social care
- The role of care employers in retaining and developing staff
- Why the nurse associate role is so important
- Why more people will consider a career in adult social care
Tune in now.
You can hear all our podcasts here.
Support the show (http://chmonline.co.uk)
In this special podcast we explore how care homes can tackle negative reviews online.
Publishing editor Steve Hemsley is joined by Jay Purcell, customer success manager at experts Reputation. They discuss:
- Why care homes should care about online feedback
- What care homes need to do to succeed online
- How social media and reviews impact occupancy rates, resident satisfaction and ultimately revenue
- Why care homes should carry out online surveys
- How online feedback can drive positive change in any care home business
Tune in.
More podcasts: https://chmonline.co.uk/podcast/
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In our latest podcast, sponsored by Smooth Digital, we once again explore the crucially important area of Infection Control and Prevention.
These are difficult times for care homes and this is a must listen for care providers and managers.
Our expert panel discusses:
- The importance of robust infection control and prevention in the laundry room
- How to get laundry design right to reduce the risks
- Cleaning versus disinfecting. How different surfaces require different approaches
- Which products to use where - and when
- How to comply with clinical waste regulations and what is a care home's duty of care
- How technology can be used to combat the spread of infection in places where social distancing and PPE use are challenging
- How getting infection control and prevention right can reduce absenteeism
Discussing the above topics are Nicola Whittaker, national account manager at Miele Professional; Graham Flynn, director at Anenta; Steve Whittall, group director of operations at Airdri; and Dr Barend ter Haar, director at BES Healthcare.
The podcast is hosted by our publishing editor Steve Hemsley.
Support the show (http://chmonline.co.uk)
In our latest podcast we discuss why care homes must take part in the CQC strategy consultation process.
Our experts are Neil Grant, partner at Gordons Partnership Solicitors and Anne Smith, management/nurse consultant at Brilliant Care Solutions.
The podcast is sponsored by care home marketing experts Smooth Digital.
Neil and Anne discuss why care homes need to contribute to the consultation and what the sector should welcome about the CQC's proposals and what providers should be concerned about.
They discuss the four themes of the strategy review:
•People and Communities to let people’s experiences drive regulation
•Smarter Regulation to ensure assessments are more flexible and dynamic
•Safety through Learning to encourage safe care cultures
•Accelerated Improvement by targeting priority areas
The deadline for sharing views is 5pm 4 March.
Podcast hosted by Steve Hemsley.
Support the show (http://chmonline.co.uk)
In our first podcast of 2021, sponsored by care home marketing experts Smooth Digital, we help care homes understand the crucial but often scary world of digital transformation.
This is the third podcast in the series How To Digitalise Your Care Home.
- The importance of simplicity
- How automated rostering has helped care homes during the pandemic
- Using social care tech to monitor covid symptoms and staffing needs
- How residents can use their television rather than smart devices to communicate with loved ones
- How data collection can help care homes improve care and their business
- How you can integrate your existing technology with new software
- The value of an audit trail
- How tech can improve carers' wellbeing
Special guests on our Digital Roundtable are Sam Hussain from Log my Care, Paul Slaughter from Care Messenger, Morten Mathiesen at Sekoia and Killian O'Mahoney from Softworks.
Podcast host is Steve Hemsley, publishing editor at Care Home Management.
Support the show (http://chmonline.co.uk)
In our December podcast we talk to the Care Home Awards organisers Matthew and Helen about their plans for the 2021 event.
Subject to any Covid-19 restrictions that might still be in place, the Awards will take place at lunchtime on 8 July 2021 in the Platinum Suite at ExCeL London, during the Health+Care Shows.
Care Home Management is the official media partner of the Care Home Awards.
The organisers are urging care homes to enter for 2021 to celebrate best practice, collaboration and great care during what has been a very difficult year for all.
Listen to find out about new categories, how to enter and why now more than ever we need to reward our fantastic sector.
Podcast host Steve Hemsley
Support the show (http://chmonline.co.uk)
Care homes need to be on top of the law, and in our latest Legal Special podcast, sponsored by care home marketing experts Smooth Digital, two top care sector lawyers discuss:
- Legal implications of the CQC State of Care report
- Proper use of Deprivation of Liberty Safeguards (DoLS)
- Role of The Local Government and Social Care Ombudsman when it comes to complaints
- How investment in digital can help care homes apply the law
- CQC inspections now and in the future
- CQC strategy for 2021
- Other legal changes expected post-Covid-19
On our panel for this podcast are Jill Mason, partner and head of health & care for Mills & Reeve LLP and Siwan Griffiths, a partner for Bevan Brittan LLP.
Podcast hosted by CHM's publishing editor Steve Hemsley.
Support the show (http://chmonline.co.uk)
Support the show (http://chmonline.co.uk)
In a special Care Home Management magazine bite size podcast, sponsored by Smooth Digital, we talk to David Allison, CEO of www.getmyfirstjob.co.uk/.
David outlines why more young people want to work in the care sector and how care homes need to engage with their workforce of the future, rather than just wait until they have a vacancy.
Also, how informed are young people about the career opportunities in social care and will they remain as keen to work in care once the Covid-19 pandemic is over and the economy recovers?
Hosted by Alan Rustad and Steve Hemsley
Support the show (http://chmonline.co.uk)
Catering in care homes is so important for residents and their families, and can be a challenge for providers.
On our Catering Special Roundtable podcast, sponsored by care home marketing experts Smooth Digital, our experts discuss:
- Managing catering costs in a challenging market
- Tightening of budgets
- Controlling costs
- Food waste
- Allergen management in a care setting
- Importance of IDDSI compliant food in the care sector and the impact on choice, dignity and compliance for all residents
- How dining and care home activities go hand in hand.
Our panel for this podcast comprises: Neil Hargreaves, divisional manager for care homes at apetito UK; Sophie Murray, deputy chair at the National Association of Care Catering; and Rob Henry, quality assurance technical manager at Catercloud.
Podcast hosted by Steve Hemsley.
Support the show (http://chmonline.co.uk)
In our second Infection Control special podcast roundtable, sponsored by Smooth Digital, we are joined by experts Anita Astle MBE, managing director at Wren Hall Nursing Home and director at the National Care Association, Paul Kasler, director at Aura Air, Debbie Harris, founder of Autumna and Paul Anderson, managing director of Meiko.
Our panel discuss:
- · How to stop the spread of a virus in care homes
- · The lack of attention to the aerosol droplets that spread in the air and risk contagion
- · How care homes must look closely at their ventilation and air filtration systems
- · Advice on care home air conditioning
- · How to reassure consumers that your care home is safe
- · How to evidence your infection control procedures
- · How much testing is going on in care homes and preparing for a second wave
- · The role of digital technology in helping to fight infection and the importance of data
- · Why you should avoid washing things by hand and always use machines
- · How manufactures are using smart technology to help fight infection
- · Do consumers now recognise the importance of infection control when choosing a care home?
- · How safe is care home equipment in kitchens and sluice rooms?
- · How suppliers are supporting care homes
Tune in now for expert advice on how to improve Infection Control in your care home.
Listen to all our podcasts here.
Support the show (http://chmonline.co.uk)
In our latest special podcast roundtable, sponsored by Smooth Digital, we talk to four experts about 'Recruitment & Staffing - The Way Forward'.
We welcome Nadra Ahmed, chairman at National Care Association; Zameer Nazarali, CEO and founder Simplify Group; James Sage, HR and employment law partner at Royds Withy King; and David Beattie, health and social care consultant at Care Ideals.
Our experts discuss:
- The challenging recruitment market in social care
- How the role of a care worker has changed
- Issues around retention
- The need to value employees and invest in their wellbeing
- How to improve the image of social care
- The impact of COVID-19 on recruitment and on vacancy numbers
- Why working in a care home is more than just a job
- How to improve your care home working culture
- Dealing with the pay dilemma
- The importance of great leadership and looking after managers' mental health
- How care homes can be more proactive to solve recruitment and retention issues
- How to engage employees
- The recruitment challenges post-Brexit
Tune in for expert advice on ensuring your care home recruits and retains the best.
Support the show (http://chmonline.co.uk)
How to Digitalise Your Care Home
Our latest podcast, sponsored by Smooth Digital, is the second in our series to help care homes go digital and save time and money and improve resident care. Where else will you get some amazing FREE advice from the digital experts.
Tune in:
· How to digitalise your care home cost effectively
· The hard numbers - how you can save time and money by going digital
· Getting staff on board and the importance of communication during implementation
· Running a pilot scheme to iron out teething problems
· The training available and keeping things simple
· Positive impact on staff morale, residents and a home’s reputation
· How to choose the right system for you
· What to avoid when choosing a digital system
Great insight from our expert panel: Sam Hussain from Log my Care, Leigh Ellis from CoolCare, Steve Sullivan at Intelligent Care Software and Dave Thompson from Cura Systems.
Support the show (http://chmonline.co.uk)
Our series of COVID-19 special podcast roundtables continues with a look at Catering & Residents' Wellbeing, exploring how care homes are coping during the pandemic and how they are boosting wellbeing as the crises eases.
The podcast is hosted by Care Home Management's publishing editor Steve Hemsley and sponsored by care home marketing experts Smooth Digital - 'Helping fill care and nursing home beds with private paying residents'.
On the podcast our expert panel discuss:
- The role of food and nutrition during and after the lockdown
- The importance of keeping residents active at this time
- The link between meal times and activities and ensuring they work together
- The impact of food and activities on residents' mental health
- Meeting the Vitamin D challenge
- The reintroduction of social contact in care homes
- How meal times and activities have been adapted during periods of isolation
- Improving activities as we enter a new phase
On the panel are Neil Hargreaves, divisional manager for care homes at apetito UK; Sophie Murray, deputy chair at the National Association of Care Catering; Ian McCombes, Just Bowl co-ordinator for the Bowls Development Alliance; and Ben Allen, founder of Oomph Wellness.
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In Care Home Management's latest COVID-19 podcast special, sponsored by Smooth Digital, we help care homes get to grips with the CQC’s Emergency Support Framework.
We talk to two experts: Neil Grant, health and social care regulatory lawyer at Gordons Partnership LLP and David Beattie, health and social care consultant at Care Ideals.
The new framework follows the CQC’s suspension of physical inspections.
In this podcast we explain how this is a performance assessment rather than just a supportive chat and how the phone calls will aim to determine how care homes are coping in the pandemic.
Our experts explain why care homes should not be overly concerned, but they do need to be prepared.
The podcast covers in detail:
· How can care providers prepare for the emergency framework?
· How an assessment which could lead to enforcement action?
· What is a Summary Record and how will it be used?
· What is a care home’s right to reply?
· What will happen to the data and information gathered on these phone calls? Will it be published?
· How will the questions change over time as we move through the pandemic?
· Will these calls be a one-off?
Tune in now for some valuable free advice on how to prepare for the CQC’s Emergency Support Framework.
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In our latest COVID-19 special podcast roundtable, sponsored by Smooth Digital, we discuss how the pandemic is affecting training and employment in care homes. Our guests are Steven Embleton from training experts My Learning Cloud, Toyah Marshall from HR and employment law firm Ellis Whittam and Alex Wilkins from training provider iHasco.
In this insightful podcast, chaired by Care Home Management's publishing editor Steve Hemsley, we discuss:
- The continued need for training during the COVID-19 pandemic and what care home providers should be focusing on
- The legal position for providers and staff if people are worried about coming into work during the crisis
- Managing volunteers
- Managing risk
- Whistleblowing
- How to ensure staff are getting the most appropriate training around, for instance, mental health and infection prevention
- Future recruitment trends
This is a must listen for any care home manager or owner concerned about how to ensure their employees' skills are up to date and they remain within the law.
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In the second of our COVID-19 special podcast roundtables, sponsored by Smooth Digital, we look at Managing in a Crisis.
Publishing editor Steve Hemsley is joined by four experts to discuss the management and leadership challenges faced by care homes during the Coronavirus outbreak.
Our panel comprises: Nikki Walker, COO at QCS; Fiona Hale, managing director at CoolCare; Sybille Steiner, partner at Irwin Mitchell and Anne Myrup product director at Planday.
They discuss:
· How to manage a care home in a crisis
· What to focus on and how to prioritise
· The importance of having a crisis plan now and in the future
· Why clear and open communication with all staff is crucial
· How digital technology can help managers to lead effectively
· Why employment law must not be ignored during a crisis
· The importance of data collection so the business continues
Tune in today and share our panel’s thought-leadership and insight.
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In the first of our COVID-19 special podcast roundtables, sponsored by care home marketing experts Smooth Digital, we look at the importance of Infection Control.
Our expert panel comprises Philippa Shirtcliffe, head of care quality at Quality Compliance Systems, Jamie Woodhall, technical and innovations manager at Rentokil Specialist Hygiene, Neha Mehta, head of customer success at Sekoia and Lisa Bainbridge, marketing manager at Beaucare Medical.
Our experts discuss:
· What is good practice when it comes to infection control?
· How to obtain and use PPE effectively
· Top tips for robust infection control now and in the future
· Why infection control must be higher up care homes’ business agenda
· How to deal with clinical waste
· Cleaning techniques and the benefit of contingency prepping for a potential COVID-19 outbreak
· Tips on how to communicate good practice and infection control guidance to carers and other staff using digital technology
Join us to learn how to ensure your care home has the best infection control policies in place and how the sector can emerge stronger from the current COVID-19 pandemic.
Hosted by Care Home Management magazine publishing editor Steve Hemsley.
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In our Digital Transformation Podcast Special Roundtable, sponsored by Smooth Digital, we chat to four leaders in their field.
Their expert advice will help you make better decisions for your care home when it comes to investing in technology and delivering person centred care.
Our panel comprises Andrew Coles, head of product management Person Centred Software, who explains the importance and value of data to inform managers and carers so they can make real-time and smarter decisions around care.
Ascom’s major projects sales consultanthealthcare,Steve Cavanagh, tells us how mobile technologies enable care and - if used effectively - will make life easier for carers and better for residents.
Meanwhile, the panel discusses with Invatech Health CEO Tariq Muhammed how to effectively integrate different technologies and data sources. The sharing of data with other health professional can help with care planning and medicines management for example.
And Painchek’s business development director Peter Shergill leads the debate on the role of technology in managing dementia care and how it can help carers to manage residents with confidence.
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The February Care Home Management Magazine podcast is a Legal Advice Special and a must listen for anyone running a UK care home. In a roundtable format we discuss how care providers can challenge the harsher CQC inspections and the conduct of some inspectors. How can homes react to whistle-blowing and safeguarding claims that might not be accurate?
We also look at employment contracts and Section 1 statements that come into force in April and we get advice on changes to care workers' terms and condition. There could also be changes later in February to Sleep-in Shifts payments when the case comes before the Supreme Court.
Our panel also discusses the setting of fees and the way in which care is being commissioned by local authorities and the pressure this is putting on care homes.
Our excellent contributors are Philippa Doyle, a partner in the health and social care advisory team at Hempsons Solicitors, Sybille Steiner, partner and employment lawyer at Irwin Mitchell Solicitors and Mei-Ling Huang, partner in the social care team at Royds Withy King.
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In the first Care Home Management magazine podcast of 2020 we talk to care home singer Sharon Wallace about her experience as the Unexpected Star of the Show on Michael McIntyre’s Big Show on the BBC on Christmas Day. She also explains her project Handmade For Dementia. We also have a wonderful interview with 93 year old Sonja Sternberg who, with her sister Gisela, fled the Nazis in the Second World War. Both were both awarded the British Empire Medal for their services to Holocaust Education in the 2020 New Year’s Honours List. Sonja and Gisela are both now residing at Belong Morris Foundation in Didsbury. Our packed January podcast concludes with a fascinating interview with Davina Ludlow from carehome.co.uk who talks about some insightful research by P&G Professional. Its study reveals what people look for when researching a care home for their loved ones. A podcast not to be missed.
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In the final Care Home Management magazine podcast of 2019, sponsored by Edify Training, we discuss the impact of the General Election result on the care home sector. We also hear from Sheryl Davis, home manager at Brandon House in Coventry, who explains why they signed up for Age UK’s Postcards of Kindness initiative. Sending and receiving postcards from around the world has led to the setting up of a real-life post office in the care home and this has been a real hit with residents and carers. We also talk to the National Association of Care Catering’s new National Chair Sue Cawthray about nutrition and resident wellbeing. She’s held the post role before and has some great ideas of how the NACC can support care homes and tackle ongoing challenges around funding. She also announces the launch of the Care Chef of the Year. In our supplier interview we are delighted to chat to Nicola Whittaker, national account manager at leading laundry and dishwasher equipment manufacturer Miele Professional. She passes on some great tips on laundry infection control and tells us how care homes can benefit from effective laundry room design and layout – however much space is available.
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In the November Care Home Management magazine podcast, sponsored by Edify Training, our editor Ailsa Colquhoun talks to Gary Shearin, interim ceo at the Care Workers’ Charity about its new Beating Heart of Care report which covers the thoughts of more than 200 care workers and leaders. It looks at key issues around remuneration, mental health, care demands at home and good management which affect retention and recruitment. Also, presenter Alan Rustad finds out from Care UK’s dementia expert Suzanne Mumford what happened when residents at the group’s Sherwood Grange home were given the opportunity to draw a nude model as part of their art class. In our supplier spot, Steve Hemsley talks to Morten Mathiesen from care planning company Sekoia about the benefits of digitalisation in terms of saving care workers and providers time by removing manual processes. This means more time for quality care for residents. We also review the latest edition of Care Home Management magazine which is out now and covers health and safety, management technology and insurance as well as the latest best practice news.
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In the October Care Home Management magazine podcast, sponsored by MyAko.com, we talk to Konrad Czajka and Cath Davies from Czajka Care Group whose health care professionals experienced what it's like to have dementia via the specially-designed Virtual Dementia Tour. We also interview Simon Guntrip, a care home entertainer from Best Foot Forward who in true Strictly spirit gets residents dancing and active. In our regular supplier interview we talk to Apetito's Matt Norton about how the company's years of experience producing quality and nutritious food for care homes and the role of its expert team of dietitians, chefs and food technicians. The Care Home Management editorial team of Steve Hemsley, Ailsa Colquhoun and Alan Rustad also review the 2019 Care Show. Listen now.
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In this special podcast, sponsored by MyAko.com. we focus on training by inviting three suppliers to discuss key issues affecting care home staff learning and development. Steven Embleton of My Learning Cloud debates why we need a standardised approach to learning in the health and social care sector, while Peter Hewitson of Edify Training asks what impact technology will continue to have on care sector training. We also discuss with Fay Oughton of Pin Point Training how highly effective, qualitative and contemporaneous training can help to tackle the high level of attrition in the sector by inspiring people to become carers. Don't miss this hugely insightful behind the scenes care sector training podcast round table. See more at Chmonline.co.uk
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Welcome to a very special Care Home Management magazine podcast as we celebrate the Care Home Awards. CHM is proud to be the official media partner for this great event and our journalists caught up with the winners, sponsors and organisers. A must listen for anyone keen to share best practice. Care UK won a string of awards, including Best Care Home Group for providers with more than 50 homes. We talk to ceo Andrew Knight about the company’s fantastic ‘Fulfilling Lives’ approach to care. We also interview Rachel Beckett, chair of Wellburn Care Homes which picked up an award for the superb dining experience it gives to residents.
We also hear from Cornerstone Healthcare Group’s maintenance manager Andy Foster about an award-winning initiative to introduce more effective seizure monitors and safer mattresses; and from Valerie Manor’s owner and manager Zoe Fry about its family approach to running the business which means it has a waiting list for nurses wanting to work there.
We cap off this Care Home Awards Special with a chat to headline sponsor Legal & General Retirement Living Solutions’ ceo Steve Ellis and organiser Matthew Davies who gives us an exclusive about next year’s Awards.
Well done to everyone on a great event!
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In the latest Care Home Management magazine podcast we talk to Jeremy Walford, managing director of Middleton Hall Retirement Village, which is the first of its kind to set up an Employee Ownership Trust. Could an employee ownership business model boost your care home's financial performance, staff morale and carer retention? In Care In The News we discuss delays in authorising Deprivation of Liberty Safeguards applications and claims by the British Geriatrics Society that the UK is running out of care home beds. Also, how efficient is your laundry function? Electrolux Professional Laundry’s David Leadley-Kramer shares his tips. Also, hear some key advice on recruiting nurses and other carers from Sam Greenhalgh at recruitment app company Florence.
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In the May Care Home Management magazine podcast we talk to Jo Mazza from Ashley Gardens Care Centre in Kent about the music festival they organised as part of their dementia care. Our Care in the News panel discuss the Four Seasons Health Care administration and what it means for our sector. Also, Fastroi UK MD Jim Ward explains how the UK and Finnish social care sectors share similar concerns when it comes to digital transformation. We also speak to Quality Compliance Systems' Leah Cooke about why good communication is vital to maintain compliance.
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In the latest Care Home Management magazine podcast, sponsored by MyAko.comHallmark Care Homes' Avnish Goyal talks about the need for more political will to solve social care problems and why a Commissioner for Older People is a must. Also, Neil Eastwood, author of the book Saving Social Care, explains how to recruit and retain the best frontline staff. We also talk to Tracey Campbell, managing director of The Paterson Group about the new T Level courses that will operate alongside apprenticeships and which have been developed in collaboration with health and social care employers.
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In the latest Care Home Management magazine podcast sponsored by MyAko.com, we have an exclusive interview with CQC interim chief inspector for adult social care Debbie Westhead. She tells CHM editor Ailsa Colquhoun how care homes can navigate the complicated care system more effectively and why we need to see more innovation in the sector and more collaboration across the health system. Alan Rustad talks to Encore Homes' learning manager Luke Wiltshire about a fantastic dementia training initiative called Mind The Gap which involves staff and residents' families. There is also an update on the Care Home Awards and details of how to book your tickets for the awards lunch on June 27 in the Platinum Suite at ExCel London during Health+Care.
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In the latest Care Home Management magazine podcast sponsored by myAko.com Professor Martin Green, chief executive at Care England, tells editor Ailsa Colquhoun what he hopes for from the Green Paper if it is published in April. He also shares valuable insight into how care homes can become hubs of the local community when it comes to supporting those needing care. We also discuss the appointment of Kate Terroni as chief inspector of Adult Social Care at CQC and examine research showing how little is spent on residents’ catering in some council-funded care homes. Meanwhile, Exemplar Health Care’s director of referrals and business development Amanda Lighton talks about her rise from nurse level to board level as the company goes from strength to strength. We also hear from CQC improvement consultant Taruna Chauhan about how she mentors care home managers to help them raise their standards. #carehome #carenews #socialcare
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Join us for the second Care Home Management magazine podcast kindly sponsored by MyAko.com. We talk to Vic Rayner, executive director of the National Care Forum, about how readers can prepare for Care Home Open Day on June 28; and we chat to Care Home Awards organiser Matthew Davies about why awards are a great way to shout about your care home's fantastic work. Deadline for entries is January 31. Our guest supplier interview is with Peter Eckhardt, who is CEO of Gainsborough Healthcare Group. He talks about innovation in bathing and infection control. We also catch up with Care Home Management magazine editor Ailsa Colquhoun and discuss the Jan/Feb issue.
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In this first Care Home Management magazine podcast, sponsored by myAko.com, we review the latest care home sector news, discuss the December issue and chat with editor Ailsa Colquhoun about the forthcoming magazine redesign in January. Also, hear an interview with Nadra Ahmed from the National Care Association on the departure of Andrea Sutcliffe from the CQC and why care home staff must be valued. We also look at the power of video to promote your care home with Five on a Bike's York Smith, and chat to myAko.com managing director Kevin Ashley about his company's new learning and employee engagement solution.
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