Continuous Improvement Show: Recent Episodes
Peter Herku
In the Continuous Improvement Show we talk about how we can serve our customers better, delivering better quality products and services, faster against lower costs.
In this episode, you get an overview of the 9 major parts of The Ultimate Process Excellence System in this new program of using Lean Six Sigma in a small business.
We also discuss how to use CTS-tree (customer satisfaction matrix) to help you better understand the problem on hand.
This is an easy but powerful tool you can use today to serve your customers better.
For more training on practical Lean Six Sigma, go to herkuXL.com
Human Resources Teams (and other team as well) needs to create focus on where to improve their work processes.
In my system, www.herkuXL.com, I have created 3 pillars: Prepare, Diagnose and Execute. The first pillar starts with identifying the priority projects, This is essential if you want to achieve ANY progress as HR Team.
To do this, I have 2 easy-to-use tools that can help teams to find and focus on the key projects.
Listen as I explain the use of those handy tools.
Enjoy.
Peter
PS: For more on this, go to https://www.herkuxl.com
Here are 7 reasons why you should improve your business with Lean Six Sigma. True for both big and small companies. Lear more: https://herku.com/xlind
Summary of the 7 reasons to learn & apply lean six sigma in small business:
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Focus on what matters the most
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Increasing results
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Step-by-step improvement activities
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Be in-control
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Delight and focus on customers
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Happy employees (and happy you)
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More profit $$$
Every business needs satisfied customers but it is not a given. Here is what we discuss today:
- How can you keep focussing on satisfying your customers?
- How do you do that?
- How is employee satisfaction linked to customer satisfaction?
- What are the 3 key pillars of satisfying ANY customer?
This episode is brought to you by HerkuXL® - online training platform for Business Excellence.
Go to https://www.herku.com/xlind to learn more for FREE.
We can easily identify 4 key learnings from this time of crisis. #remoteworking , #remotelearning, #discipline and less #travel should not be forgotten when everything is behind. You can start now at https://herku.com/herkuxl putting these into practice while preparing for "normal" situation - if it comes back at all...
Today we are going to talk basics: 1. what is continuous improvement 2. What are the benefits for the customer and for the company 3. Who should be involved in CI 4. What are the 3 essential ingredients for a successful CI