DSO Secrets: Recent Episodes
Emmet Scott - CEO, Growth Leader
This podcast is for those who want to move from just existing in a dental space to being involved in a DSO and pushing more out into the world. Now is the time for this evolution.
Never limit your possibilities based on what you see others do. Form your own path and fill up space on that blank canvas that you’ve been handed.
Are you running your multi-million-dollar practice with outdated systems? In this episode, Jake Puhl sits down with April Lowry, General Manager of Ora Dental, to dive into the game-changing potential of streamlined practice management. Discover how Ora’s all-in-one platform is tackling hidden inefficiencies, unifying everything from scheduling and claims processing to AI-powered imaging—all designed to save you time, reduce costs, and improve patient experience. If you're ready to make technology work for you and simplify your practice's growth, this episode is a must-listen for dental leaders looking to stay ahead.
📲Learn more about Ora & Follow them on Social:
Website: https://oradental.com/
Linkedin: https://www.linkedin.com/company/grow-with-ora/
Is AI the future of dental leadership—or just another tool? In this episode of our CEO Series, we sit down with Amol Nirgudkar, a tech innovator & CEO at Patient Prism, to explore his unique perspective on AI’s role in transforming dental practices and the world beyond. He shares insights into how AI can identify hidden challenges yet emphasizes that true growth still relies on human connection and a leadership mindset. This conversation offers a thought-provoking look at how tech and humanity intersect, inspiring dental entrepreneurs to lead with purpose as they grow.
Connect with Amol Nirgudkar:
LinkedIn: https://www.linkedin.com/in/amolnirgudkar/
Learn more about Patient Prism👉
https://www.patientprism.com/
Are you losing 9 out of 10 uninsured patients and not sure why? In this episode, Jake Puhl, CEO of the DEO, talks with Paul Lowry, CEO & Co-Founder of Dental Menu, about a membership continuity plan that’s helping practices solve retention problems and boost profitability. They reveal shocking stats on patient retention and explain how a true membership continuity plan can keep patients coming back. You’ll learn the difference between discount plans and real membership programs, plus long-term strategies to maximize patient value. Tune in to discover how to grow your practice with smarter, more effective solutions.
⬆️Ready to take your membership plan to the next level? Email josh@dentalmenu.com for a free pricing tool that will help you analyze and optimize your membership plan.
📲Learn more about Dental Menu & Follow them on Social:
Website: www.DentalMenu.com
LinkedIn: https://www.linkedin.com/company/dental-memberships/
IG: https://www.instagram.com/dentalmenu/
FB: https://www.facebook.com/TheDentalMenu/
Jake Puhl, CEO of the Dentist Entrepreneur Organization, hosts Gregor Connell, Director of Clinical Education, and Brian Curley, Director of Strategic Markets at VOCO America. They dive into the critical balance of cost and quality in dental supplies, exploring why "cheap" isn't always best. Greg shares insights from his 35 years in the field, offering clinical solutions to common dental challenges, while Brian discusses how VOCO’s innovative materials help practices save money without sacrificing quality. Together, they cover change management, product efficiency, and the impact on both small and large dental groups, making this a must-listen for growth-minded dental entrepreneurs.
To learn more about VOCO visit👉 https://www.voco.dental/us/home.aspx
In this episode, Jake Puhl, CEO of The Dentist Entrepreneur Organization, hosts Kevin Gladstone, Director of Sales at OrthoFi, and Jay Hogan, Vice President and Co-Founder of PerfectFitOrtho. They discuss a powerful partnership aimed at helping dental practices offer more orthodontic care, streamline treatment plans, and simplify payment processes for patients. Kevin and Jay share how combining flexible financing with efficient workflows can boost case acceptance and profitability. If you're a dental entrepreneur looking to grow your ortho cases and enhance patient satisfaction, this episode is for you!
📖Download AcceptCare's 2024 Benchmark Report for Free 🔗 https://bit.ly/4gTp6fy
To learn more about AcceptCare visit👉
Website: https://acceptcare.com/
LinkedIn: https://www.linkedin.com/company/acceptcare/posts/?feedView=all
Facebook: https://www.facebook.com/acceptcare/
To learn more about PerfectFitOrtho visit👉
Website: https://www.perfectfitortho.com/
Jake Puhl, CEO of the Dentist Entrepreneur Organization, hosts Jamie Viramontes, Founder and CEO of Konnect. Jamie shares insights from his 25-year career in human resources, discussing how to attract and retain top talent in the dental industry. They explore the current labor challenges, such as managing generational gaps and creating engaging workplace cultures. Jamie emphasizes the importance of connecting with employees and developing career paths to improve retention. He also discusses the ROI of effective HR strategies and how Konnect helps dental practices build scalable, people-first cultures.
Connect with Jamie Viramontes:
LinkedIn: http://www.linkedin.com/in/jamiemichaelv
To learn more about Konnect visit👉
Website: https://www.hrkonnect.com/
LinkedIn: http://www.linkedin.com/company/konnectme
In this episode, Jake Puhl, CEO of the Dentist Entrepreneur Organization, hosts J.W. Oliver, Managing Partner of Support DDS, for the second installment of the CEO series. They discuss leadership, delegation, and scaling a business globally. J.W. shares his journey from running a small dental equipment company to leading a team of 1,200 across multiple countries. He emphasizes the importance of empowering others, focusing on high-impact tasks, and having a coach. Tune in for practical insights on overcoming leadership challenges and elevating your skills as a leader.
Connect with J.W. Oliver:
Email: jw@zimworx.com
Learn more about SupportDDS👉 https://supportdds.com/
In this first episode of the CEO Series, Jake Puhl sits down with Brannon Moncrief, CEO & Principal at McLerran & Associates, to kick off a new lineup of powerful conversations with industry leaders. Each episode will dive into the entrepreneurial journeys of CEOs, uncovering how they navigate challenges and scale their businesses.
In this episode, Brannon discusses his path from dental finance to M&A, growing McLerran & Associates, and leading over 1,500 dental practice transactions. He dives into topics like navigating the consolidation of the dental industry, mastering delegation, building a strong team, and balancing personal life while growing a business.
Connect with Brannon Moncrief:
Phone: (512) 660-8505
Email: brannon@dentaltransitions.com
Learn more about McLerran & Associates👉 https://dentaltransitions.com/contact-us/
In this episode, Jake Puhl, CEO of The Dentist Entrepreneur Organization, hosts Michelle Lee, Owner of Good Margins Dental Accounting (Super Accountants for Super Dentists). They dive into why having clean financials is crucial for dental practices, how transparency can impact decision-making, and the common pitfalls dentists face with financial management. Michelle also shares tips on optimizing financial practices, understanding where your money is going, and strategies for better financial health. Whether you're a solo practitioner or running multiple locations, this episode is packed with actionable advice to help you thrive in 2024.
To Learn More About Good Margins Dental Accounting Visit👉
http://Goodmarginscfo.com
📧 Connect with Michelle Lee:
Email: mlee@leeannecfo.com
Enter to win a week-long getaway from Good Margins Dental Accounting! To enter schedule a consultation here 👉 https://bit.ly/GoodMarginsContest
Disclaimer: This giveaway only covers Hotel accommodations and does not include any airfare or taxes.
In this episode, Jake Puhl, CEO of The Dentist Entrepreneur Organization, hosts Hilary Jorgensen, COO of Smile Warranty. They discuss how Smile Warranty covers every 'what if' in life, from accidents to poor hygiene, offering zero-cost retreats or repairs for patients. Hilary explains how this innovative warranty reimburses dentists up to their full fee value, not just what insurance covers. They dive into the benefits for both patients and practices, highlighting how Smile Warranty can enhance patient trust, boost revenue, and ensure comprehensive care.
To Learn More About Smile Warranty Visit👉
https://bit.ly/SmileWarranty
📧 Connect with Hilary Jorgensen:
Email: hilary@mysmilewarranty.com
Jake Puhl, CEO of The Dentist Entrepreneur Organization, hosts Andy Grover, Co-Founder & Chief Development Officer at Tend Dental. This episode dives into Tend's unique patient experience approach, their rapid growth since launching in 2019, and innovative strategies in urban markets. Andy shares insights on navigating the challenges of expanding a dental group during the pandemic and Tend's vision for future growth. He highlights innovative practices such as personalized patient care, leveraging technology to enhance the patient journey, and designing welcoming, patient-centric clinic environments. These strategies have significantly increased their Net Promoter Score (NPS), boosted patient retention, and transformed the overall patient experience. Tune in for an inspiring conversation on revolutionizing patient care and setting new standards in the dental industry.
📧 Connect with Andy Grover:
LinkedIn: https://www.linkedin.com/in/andy-grover-a4935a4/
Email: andy@andygrover.com
Jake Puhl, CEO of The Dentist Entrepreneur Organization, hosts David Haynes, VP of National Practice Sales at Menlo Dental Transitions. They dive deep into the intricacies of dental practice transitions, focusing on the current marketplace for exits, mergers, and acquisitions. David shares insights on creating competitive environments for selling practices, the importance of financial transparency, and strategies to maximize practice valuation. They also discuss how the market has evolved post-COVID and the growing sophistication of both buyers and sellers. This episode is a must-listen for dental entrepreneurs considering their future transition plans.
To Learn More About Menlo Dental Transitions Visit👉 https://bit.ly/MenloDental
📧 Connect with David Haynes:
Email: david@menlotransitions.com
Jake Puhl, CEO of The Dentist Entrepreneur Organization, hosts Jay Hogan, Vice President and Co-Founder of PerfectFitOrtho, and Dr. Noel Liu, Owner of Secure Dental. They dive into the thriving aligner economy and its impact on modern dental practices. Dr. Liu shares how he successfully integrated PerfectFitOrtho into Secure Dental, highlighting the ease of implementation and the substantial benefits. They explore advancements in aligner technology, the financial advantages of incorporating aligners, and strategies to leverage this growing market. They also discuss enhancing patient satisfaction, boosting practice revenue, and streamlining operations by offering virtual consultations and weekly patient monitoring, reducing chair time while maintaining high-quality care.
To Learn More About PerfectFitOrtho Visit👉 https://bit.ly/PerfectFitPodcast
Jake Puhl, CEO of The Dentist Entrepreneur Organization, hosts Shawn Johnson, VP of Business Development, and Lara Blaine, Property and Casualty Manager at Treloar & Heisel. They dive into the essentials of insurance and retirement planning for dental practices. Shawn emphasizes the importance of comprehensive insurance coverage and regular policy reviews, while Lara shares insights on managing property and casualty risks, including cyber threats and natural disasters. They share real-life examples, from tornadoes destroying new practices to age discrimination lawsuits, highlighting the need for tailored insurance solutions to safeguard your practice and ensure peace of mind.
Download this Free Resource to Learn More about Treloar & Heisel 👉 https://bit.ly/4e870Ff
Follow Treloar & Heisel:
FB: https://www.facebook.com/TreloarHeisel
IG: https://www.instagram.com/treloarheisel/
LinkedIn: https://www.linkedin.com/company/treloar-and-heisel
Jake Puhl, CEO of The Dentist Entrepreneur Organization, hosts Dr. Scott Sayre, Founder & Instructor at the Vesper Institute, and Dr. Chris Martin, Co-Founder & CEO of Village Dental, as they delve into the world of sedation dentistry. Learn how Dr. Sayre's Cincinnati-based practices excel using advanced IV sedation techniques, and how Dr. Martin scaled similar models to achieve impressive revenue across multiple locations. They also discussed the importance of mentorship, the integration of IV sedation dentistry for practice growth, and the benefits of hands-on learning at the Vesper Institute. This episode is packed with valuable information on enhancing patient care and expanding dental practice capabilities.
To Learn More Register for Vesper Institute's Upcoming Webinar👉 https://bit.ly/VesperWebinar
Connect with the Vesper Team:
Dr. Scott Sayre: drsayre@nofeardentist.com
Joy Santoro: Joy.Santoro@VesperInsitute.com
In this episode, Emmet hosts Kevin Tallman, CEO of Mango Voice, to discuss innovative dental communication systems. They delve into how cutting-edge technology can streamline practice communication, enhance patient experience, and improve operational efficiency. They also share practical tips for seamlessly integrating new communication systems, real-life success stories from dental entrepreneurs who have benefited from these advancements, and the critical role of effective communication in scaling a dental business. Tune in for actionable advice and expert insights tailored for high-revenue dental entrepreneurs, aiming to revolutionize patient interactions and internal communications for a more connected and efficient practice.
To Learn More About Mango Voice visit their website👉 https://mangovoice.com/
Connect with Kevin Tallman:
Email: kevin@mangovoice.com
In this episode, Emmet hosts Max Baybak, Co-Founder and Chief Growth Officer, Influx Marketing, to discuss valuable insights on maximizing digital marketing strategies for dental practices. They delve into the nuances of crafting a strong web presence, the power of consistent content creation, and why every dental entrepreneur needs to think of themselves as specialists. Max also shares expert tips on follow-up processes to bring in high-value patients and the advantages of niching down without limiting your services. Additional topics include patient avatars, selecting the right advertising channels, medium, message, competition, pay-per-click advertising, local SEO, engaging social media content, staying ahead of future search trends, and more. Tune in for actionable strategies to attract high-value patients and elevate your practice.
To Learn More About Influx Marketing check out their website here👉 https://www.influxmarketing.com/
To download a free copy of the "Identifying and Closing Your Online Profit Gaps" resource, click here 👉 https://www.influxmarketing.com/deo/
In this episode, Emmet hosts Jessie Stamp, Marketing Consultant, and Judy Webster, VP Sales & Service, both of PatientNEWS. They take a deep dive into modern dental marketing, both traditional methods like direct mail and digital strategies, covering how strategically planning your marketing efforts can help mitigate the impact of rising inflation and increase revenue. Emmet, Jessie, and Judy explore how direct mail maintains a tangible presence in a digital age, fostering brand awareness and patient engagement; the synergy between direct mail and digital efforts, and optimizing campaigns to bolster online visibility and cultivate lasting patient relationships. Learn about SEO, clicks, analyzing local demographics and practice data, and many other marketing terms/strategies to tailor your approach. From website optimization to tracking marketing spend ROI, you’ll gain actionable insights to amplify brand presence and navigate the evolving marketing landscape.
To Learn More About PatientNEWS Visit 👉https://patientnews.com/
In this episode, Emmett hosts the world’s most famous cosmetic dentist and New York Times Bestselling Author, Dr. Bill Dorfman. He shares his incredible career story and entrepreneurship journey offering advice for new and experienced dental entrepreneurs alike. Emmet and Dr. Dorfman discuss mindsets and frameworks for success including: making your opportunities; when you get a great opportunity don’t just take it, master it; learn, earn, so you can return; copy genius; the 10 culture; and more. Dr. Dorfman shares the entrepreneurship lessons he’s learned from educating himself on business, out-of-the-box marketing strategies, and bringing in patients; how celebrities became patients at his unique practice; about the founding of his non-profit LEAP Foundation; and much more.
This podcast is sponsored by Influx Marketing — The Digital Agency for Growth-Minded Dental Practices.
To download a free copy of the "Identifying and Closing Your Online Profit Gaps" resource, click here 👉 https://www.influxmarketing.com/deo/
In this episode, Emmet hosts JW Oliver, Managing Partner, SupportDDS and Tanner Applegate, Founder, Unify, taking a deep dive into a universal dental entrepreneur struggle: financial clarity and why grasping your business's financial health is crucial to reaching your growth goals. They cover the importance of leveling up your financial acumen from understanding profit and loss, EBITDA, forecasting, ensuring your metrics and reports are timely and accurate, and much more. Emmet, JW, and Tanner explore the journey from relying on accountants for basic financial reports to realizing your need for CFO-level support. They offer innovative solutions for procuring such support from outsourcing, fractional CFOs, how technology can help fill the gaps, and more. If you are looking to take your financial knowledge to the next level, this podcast is for you.
To Learn More About SupportDDS Visit 👉 https://supportdds.com/
Or connect with JW at jw@supportdds.com
Jake Puhl, CEO of the Dentist Entrepreneur Organization, guest hosts this episode, a discussion with Verne Harnish, Founder of Entrepreneurs’ Organization/Founder & CEO of Scaling Up, who is a keynote speaker at DEO Summit 2024, June 13th-15th in Orlando. Verne and Jake explore how to scale a successful business amidst economic uncertainties, focusing on pricing, compensation, and gamification strategies. Through insights from Verne with references to his best-selling books “Scaling Up” and “Mastering the Rockefeller Habits”, they also consider the complexities of leadership development, emphasizing a shift towards "care ship" to foster employee engagement and organizational growth. They share actionable tips and enlightening perspectives for the entrepreneur's journey, highlight what to expect from Verne’s inspiring Summit presentation, and much more.
In anticipation of esteemed entrepreneurship expert Verne Harnish as DEO Summit keynote, enjoy this special offer when you register April 16th-18th, you’ll get:
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A copy of Verne’s bestselling, “Mastering the Rockefeller Habits” book mailed to you
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[THE DEO VAULT] 100+ Must-Have Dental Resources for Associates, Operations Challenges, & More - we opened our powerful library exclusively for Summit registrants
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Plus use code PODCAST to get $200 off the early ticket price.
Get your ticket now with code PODCAST. *Expires April 18th at midnight!
Register now 👉 https://bit.ly/3PG3eZ3
In this episode, Emmet hosts Brannon Moncrief, CEO & Principal of McLerran & Associates to discuss shifts in the dental industry market, particularly in light of recent macroeconomic changes like inflation and interest rate increases. They take a deep dive into the intricacies of building and sustaining successful dental organizations, in particular focusing on strategies for eventual sale or long-term ownership; aligning organizational goals with market demands; navigating practice sales, understanding buyer expectations and maximizing economic outcomes; and more. With a focus on practical strategies and real-world examples, Emmet and Brandon offer valuable perspectives on navigating the competitive and evolving landscape of group dentistry and highlight the need for adaptability and strategic planning.
Interested in attending McLerran's Workshop at DEO Summit?
Register Here 👉 https://bit.ly/McLerranWorkshop
Connect with Brannon Moncrief:
Phone: (512) 660-8505
Email: brannon@dentaltransitions.com
Schedule a Free Consultation with McLerran & Associates👉 https://dentaltransitions.com/contact-us/
In this episode, Emmet hosts Nick Noda, Group Account Executive at Kleer, to discuss the changing insurance reimbursement landscape. Emmet and Nick overview and diagnose why insurance reimbursements are not keeping up with the increasing expenses of running a practice, whether it is a crisis, and how/whether dental owners and entrepreneurs can operate more efficiently/employ other strategies to mitigate this challenge. Related topics discussed include consumer behavior, patient demands, software, the maturing DSO industry, staying competitive, economic/inflationary pressures, labor challenges, bridging the gap for patients who do not have insurance, dental membership plans, and much more.
Learn how Kleer helped one DSO increase production by 150%:
Download the free case study here👉 https://bit.ly/kleerpodcast
For More Info Visit👉 https://www.kleer.com/
In this episode DEO Coach Amber Nish hosts Dr. Lori Noga, founder and CEO of Tranquility Dental Wellness Center with 4 locations in Washington state; Dr. Maja Martin, co-owner and chief dental officer of Village Dental with 4 locations in North Carolina; and Camie Worley, DEO Operations Coach. They each share their career journeys highlighting their successes and lessons learned. Dr. Noga, Dr. Martin, Camie, and Amber also discuss a multitude of topics on women's leadership in group dentistry including the benefits of having women in ownership/leadership positions; the difference between how a woman leads vs. how a man leads; “Mom guilt“; the imposter syndrome; women supporting each other in leadership roles; and much, much more. Tune in for this special episode for words of wisdom and insight from some of the most amazing women leaders in the industry.
Join us for growth, knowledge, and fun at DEO Summit 2024, the most powerful event in group dentistry!
Get your ticket today and save $200 with coupon code PODCAST. Register now 👉 https://bit.ly/3PG3eZ3
In this episode, Emmet hosts Patrick Arnold, Manager, and Mark Rudolph, Shareholder, both from Elliot Davis, discussing accounting and finance for dental entrepreneurs on everything from benchmarking, partnerships, associate equity, compensation, margins, financial acumen, and more. They cover the accounting specialties of tax accounting, tax strategy, and managerial accounting, emphasizing the need for tailored accounting services. Mark and Patrick advise on essential capabilities for dental owners' finance/accounting teams, stressing forward-looking accounting, budgeting, and forecasting. They outline steps to align financial systems with practice growth, ensuring access to crucial data for successful scaling.
To Learn More
Visit their Website: https://www.elliottdavis.com/
Or Connect with
Patrick Arnold: patrick.arnold@elliottdavis.com
Mark Rudolph: mark.rudolph@elliottdavis.com
This Podcast is Sponsored by Elliot Davis.
In this episode, Emmet hosts Chip Fichtner, Co-founder and Principal, Large Practice Sales. They discuss what's happening in the marketplace right now; partnerships; if you're thinking about a transaction; what constitutes a “large practice sale”; ways deals are being structured currently, the difference between a DSO and an “IDSO”; and much more. Chip shares what numbers to look out for and any potential red flags when considering a transaction. They dive deep into specific financial indicators to review when evaluating a DSO’s financial health, and many more financial topics.
To Learn More About Large Practice Sales
Visit their Website: https://largepracticesales.com/
FB Page: https://www.facebook.com/largepracticesales
This Podcast is Sponsored by Large Practice Sales.
In this episode, Emmet Scott sits down with Brian Doyle from Rectangle Health to explore the crucial topic of profitability in dental practices. Together, they navigate the landscape of Rectangle Health's innovative solutions, including post-adjudication balance collection, virtual insurance card processing, and waitlist management with patient self-scheduling. Discover how these tools simplify payment processes, automate insurance tasks, and optimize scheduling, ultimately boosting revenue and enhancing the patient experience. Doyle emphasizes the pivotal role of technology in reducing costs and increasing efficiency, making this episode a must-listen for dental professionals looking to stay ahead in the industry.
In this episode of "DEO Growth Secrets," Emmett unravels the key to scaling your dental group business. Instead of traditional growth strategies like capital or team expansion, he unveils the often overlooked secret: the power of organizing and prioritizing your ideas. Emmett introduces the IDOPE process (all ideas documented, organized, prioritized, then executed), a simple yet highly effective method to supercharge business growth. With the IDOPE process, you can create clarity and focus, ensuring your projects make a real impact. Join Emmett on this journey to learn how to overcome overwhelm, implement efficient project management, and scale your dental practice with precision. If you're seeking success and growth, this episode is a must-listen!
In this special episode of DEO Growth Secrets Podcast, host Emmet Scott and CEO of the DEO Jake Puhl dive into student loan repayments and its potential impact on the dental industry and answer questions from DEO members in real time.
Join us for essential insights into navigating the evolving dental landscape.
Have you ever wondered about the right staffing and costs for essential departments like RCM, HR, marketing, and finance? It's a common concern, but the first right question, "How are you defining your department?" often remains unasked. In today's episode, Emmet unravels the significance of clear definitions in leadership, paving the way for success.
In this episode, Emmet speaks with Kyle Henderson, Head of Acquisitions, Withco about “all things” real estate investment. In particular, Kyle discusses a real estate investment strategy that emphasizes properties crucial for a business's income generation, often referred to as "mission critical locations." He explains why dental facilities are a prime example of such essential locations. Kyle shares the key benefits of commercial real estate ownership for dental practice owners. Emmet and Kyle cover why investing your capital in your practice, is a worthy financial move to consider because it allows you to have more control of your financial future.
Join Kyle in the "Own Your Practice's Real Estate in Just 5 Years" webinar taking place October 11th, 2023 at 5 PM ET. Register here: https://with.co/deo
Follow withco on IG: https://www.instagram.com/risewithco/
In this episode, Emmet hosts J.W. Oliver Jr., Managing Partner; Brenda McNulty, Dental Group Director; and Victoria Johnson, Chief Growth Officer of RCM Solutions; all of SupportDDS to discuss and explore how inflation is affecting the dental industry, forcing dental entrepreneurs to rethink their strategies, especially with growing labor and patient acquisition costs. They cover unique solutions that technology offers to help mitigate the effects of an inflationary rollercoaster economy, including centralizing and offshoring workload with remote teams while maintaining high-quality customer service. They overview how adding remote team members to your staff works, and discuss tasks/services virtual staff can cover, revenue cycle management, hiring, retention, cost savings, opportunities, contingencies, software integrations, culture, wages, and much more. To learn more visit: https://supportdds.com/
In this episode, Emmet hosts Adam McDaniel, Segment Manager, Henry Schein One, and Florian Hillen, Founder & CEO, VideaHealth, to discuss AI and how it can boost dental company growth. They discuss AI’s capabilities, the opportunities it offers, and contingencies to be aware of. Emmet, Adam, and Florian break down whether AI can really leverage value between the team and the patient and likewise for associates and standard of care. They cover many other tech/AI topics such as integrating software, simplifying daily tasks, using AI for research and marketing, and much more.
To learn more visit:
https://henryscheinone.com/
https://www.videa.ai/
In this episode, Emmet reflects on what successful dental organizations have in common. He discusses the DEO Growth 30 (the 30 foundational things that you need in order to grow a thriving dental group) and highlights 3 of them. 1: Prioritization is key to moving from entrepreneur to executive. 2. Having a well-defined org chart is key for a cohesive team, healthy culture, defining responsibilities, etc. 3. Timely and accurate P&L statements are a must-have reference for making the right decisions to scale. Emmet dives deep into each of these, illustrating how they function in a thriving, growing dental group.
In this episode, Emmet breaks down the 4 stages of high-achieving leaders. He gives this framework so you can benchmark yourself or a team member and forge a path to get to the next level. He explains the qualities and work approach for each level: 1. reactive stars, 2. superstars, 3. universe (or galaxy), and 4. creator. Emmet offers insight into how entrepreneurs can use this framework to level up their leadership development of themselves and their team to successfully grow their businesses and achieve goals.
In this episode guest host DEO Partner Dr. Eric J. Roman talks with Mike Alessio, General Manager, Danaren Dental Laboratory, and Scott Stapleton, VP of Business Development, Bonadent, to discuss how dental industry vendors can be more than just dental company suppliers, taking on an integrated partner role in driving growth and supporting organizational needs. This is especially true for a dental company’s relationship with its dental lab. They discuss the evolution of the lab industry and - how similar to dental companies - dental labs are also consolidating. Dr. Roman, Mike, and Scott address how vendor relationships are affected when a dental company starts scaling. When a dental lab supports multiple locations or doctors, complexities and issues can increase as well as opportunities, thus the need for alignment and integrated partnership. Challenges therein and solutions are discussed.
To Learn More Visit: https://danaren.com/
In this episode, Emmet hosts Shirley Mishak, VP of National Accounts for Dental for CareCredit, to discuss why offering ease of payment/financing options is a simple way to take better care of your patients, is a win-win for your dental company, and can increase your profitability. Shirley and Emmet overview the integral part patient financing can play any successful dental practice for case acceptance, patient flow, patient recare, and more. They discuss how with today’s integrative and adaptive software and tech, it’s easier than ever to incorporate patient finance options into the software platforms your dental company already uses. Take a listen to understand the benefits patient financing offers your business and why it is a must-have to scale your dental business.
In this episode Emmet hosts Liz Nies, RDH, DSO Liaison and Team Trainer, Perio Protect to discuss perio opportunities to provide more care and value to patients while offering additional revenue streams. Additionally, they cover ways to mitigate rising labor costs; perio disease, and its issues, with an overview of products to help; how innovative products can help hygienists collaborate with patients for better perio care outcomes; and much more! Tune in to learn more about perio opportunities to increase revenue in your dental practice.
To Learn More: Visit: http://perioprotect.com/dso
Read Reviews: http://perioprotect.com/reviews
Receive your Perio Protect® Certification with Personalized, ONE-on-ONE Training: Download Here
Free Resource! How to Focus on Simple Data Points to Improve Periodontal Health: Download Here
In this episode, Emmett hosts Jay Hogan, Founder, PerfectFitOrtho, and Dr. Ilan Abramowitz, Founder, PerfectFitOrtho. They discuss innovative ways to increase revenue and drive down costs in today’s dental practices as well as the inherent challenges of being an entrepreneur, the economy, and much more. The main focus of their conversation is on orthodontics and innovation, specifically how incorporating this specialty into your dental company may be easier than you think. The orthodontics space has more opportunities than ever before and a dental entrepreneur can often deliver this additional care without any equipment or upfront investment.
To Learn More Visit:
Website: www.perfectfitortho.com
FB: https://www.facebook.com/perfectfitortho
LinkedIn: https://www.linkedin.com/perfectfit-ortho
In this episode, Emmet hosts David Rodriguez, Vice President of Professional Relations and Marketing at SmileDirectClub. They explore the significance of aligners for the dental industry, discussing their ability to benefit patients without placing excessive demands on staff. David focuses on how aligners can help solve 2 questions for any dental company whether an individual practice or scaled-up DSO: 1 How can your business unlock current patient value/find new patients? 2. How can digital technology help solve capacity issues? Emmet and David cover the possibilities, opportunities, and contingencies aligners present in maximizing the opportunity for revenue with efficiency.
To Learn More Visit:
Website: https://smiledirectclub.com/
LinkedIn: https://www.linkedin.com/company/smiledirectclub/
David’s Linkedin: https://www.linkedin.com/in/dr10596/
In this episode, Emmet hosts Christopher Holden, President, of Ivoclar North America. They discuss key business principles Christopher has heeded in his career navigating and as a leader in both small and big companies. Emmet and Christopher highlight why keeping innovation at the forefront of what any business does is key, and in dentistry that means best serving the needs of patients for convenience and quality - whether it’s the services dentistry provides or the products both doctors and patients need. Christoper talks about how Ivoclar embodies this philosophy, and reviews how their products can help you create efficiencies to grow your dental company and more!
To Learn More:
Email: christopher.holden@ivoclar.com
Visit: https://www.ivoclar.com/en_us/dso
In this episode, Emmet hosts Chip Fitchner, Co-founder and Principal, Large Practice Sales. They discuss the difference between a DSO and what Chip calls an “IDSO”, what's happening in the marketplace right now if you're thinking about a transaction, what constitutes a “large practice sale”, ways deals are being structured currently, and much more. Chip shares what numbers to look out for and any potential red flags when considering a transaction. They dive deep into specific financial indicators to review when evaluating a DSO’s financial health, and many more financial topics. To learn more about Large Practice Sales Visit: https://largepracticesales.com/ https://www.facebook.com/largepracticesales
In this episode, Emmet hosts DEO Partner Josey Sewell to discuss DEO MAP, the only operating system created specifically for growing dental companies. Josey and Emmet cover what exactly an operating system is and how it can provide direction and clarity for running and growing a thriving dental company. Josey shares why the greatest opportunity your organization has right now is your team - unlocking and unleashing human energy and potential. She highlights how DEO MAP can help dental companies do that and in turn increase not only their revenue and profit but have healthier, and happier teams with better retention. Josey and Emmet also touch on vision, leadership, and much more. Take a listen for an inspiring introduction to how the DEO MAP operating system can make a huge difference in the growth and profitability of your business.
In this episode, Ken Kaufman hosts Troy Eckard, CEO & Manager, of Eckard Enterprises to discuss alternative asset classes and unique investment opportunities for dentists and entrepreneurs to earn passive income. They also discuss the topics of what it means to be a high net-worth individual; private equity; traditional financial investment institutions; the volatile current economy; energy and mineral rights investments; banking; the stock market; retirement and estate planning; and much, much more. Learn More About Eckard Enterprises: Website: https://eckardenterprises.com/ How it Works: https://eckardenterprises.com/investing-with-eckard/ Learn: https://app.eckardenterprises.com/learn Contact Us: https://eckardenterprises.com/contact/ Download Free Resource Here: https://bit.ly/3ADfFNm
In this episode, Ken Kaufman is joined by Richard Low, CEO, and George Hariri, CFO, of Shared Practices respectively. They share their perspectives with Ken on how a dentist should think about the growth of their first dental practice. George and Richard overview their recommendations for focusing on having a healthy practice(s) you can grow. Along with Ken, they detail what a healthy practice consists of from patient flow, EBITDA, profitability, staffing, and more. They explore two specific pieces of advice “pick your problems” and “begin with the end in mind.” They also cover DSO’s ever-changing reputation; their top 3 tips for growth through affiliation, startups, de Novos; traits of a successful dentist entrepreneur; and much, much more. intro snippet - 4:20 - 4:27
In this podcast episode, DEO Partner Emmet Scott, DEO Partner Ken Kaufman, and Partner & CEO of the DEO Jake Puhl discuss the evolution and name change of the DSO Secrets Podcast to DEO’s Growth Secrets Podcast. They review the origin story of DSO Secrets including why DEO acquired DSO Secrets in 2020. They share how the podcast fits into the DEO’s aim to support dentist entrepreneurs, owners, executives, and leaders who see a future bigger than they can achieve alone by giving them the education, resources, and connections they need to run and grow their dental companies and fulfill their vision. With the goal of bringing authenticity and trust to the dental industry, DEO’s Growth Secrets Podcast seeks to raise the industry bar by sharing proven strategies that provide the most efficient path for dental organization success. Emmet, Ken, and Jake also discuss today’s pressing issues including the financial climate, decreasing margins, rising costs, how to do more with less, AI, hiring, and much, much more.
In this episode, Ken Kaufman hosts Jacob Irving, Founder & President of InTech Together to discuss these three key IT shortcuts to help you run and grow a thriving dental business. Technology when “done right” can help make difficult tasks simple, save you time and energy, and free up your budget to take on complex things. Jacob and Ken review shortcuts that will help you evaluate when and how to add new technologies to your business including: start with the end in mind; speak the same language; and plan for the run or you'll crawl forever. They also cover many more tips and strategies you can use to leverage technology to grow your dental practice.
Don't miss the DEO Growth Summit 2023, June 8-10 in San Diego. Use code DEOKEN to save $300. Register here: http://deosummit.com/
In this episode, Emmet hosts J.W. Oliver Jr., Managing Partner, SupportDDS, and Brenda McNulty, Dental Director, SupportDDS, to discuss growing labor costs, patient acquisition, the challenging financial landscape, and more. They cover unique solutions for the impacts US demographic trends are having on the workforce such as baby boomers retiring. J.W. and Brenda highlight how technology can help mitigate the effects of an inflationary rollercoaster economy, including how it can help centralize and offshore workload with remote teams. They define in-sourcing vs out-sourcing, dispel misnomers, discuss financial implications, the great resignation, workplace culture, hiring, retention, and much more.
Learn more about SupportDDS here:
Facebook: https://www.facebook.com/DDSSupport
Linkedin: https://www.linkedin.com/in/brenda-mcnulty-91653072/
Download "Tips for Success" Guide: https://supportdds.com/tips
In this episode, Ken Kaufman tests ChatGPT to see if it understands the difference between cash basis and accrual accounting. He takes it one step further to see if it can explain the steps a dental practice should take to convert from cash basis to accrual accounting. Take a listen to hear the surprising results!
Don't miss the DEO Growth Summit 2023, June 8-10 in San Diego. Register here: http://deosummit.com/
In this episode, Ken Kaufman hosts Shawn Terrell, Founder & Financial Advisor, Dentist Exit Planning. They discuss “all things” exiting and selling a dental business including top considerations for getting your personal finances prepared for the adjustment in income. Shawn suggests having the longest runway possible - amount of time - to start thinking about selling your practice - ideally four years. Ken and Shawn discuss how to prepare for exiting including honestly assessing your lifestyle and the amount of income you need; determining a strategy for how to grow and distribute wealth post-clinical; proactive tax planning and much, much more.
In this special episode, Emmet hosts Dr. Ben Winters, AKA “The Bentist,” DDS, MS, who is the keynote speaker for DEO Growth Summit 2023 in June. Dr. Winters shares his incredible story with Emmet and how he rose to fame on TikTok. He offers tips for dentists who want to leverage social media to gain a following and increase patient flow to their practice. Dr. Winters also gives a sneak peek into what he’ll share at Summit - a formula for going viral on social media to drive more patients and business. Emmet and Dr. Winters cover how social media can help dental entrepreneurs connect with patients, cut costs in patient acquisition, build trust, make a positive impact, and much more.
To hear Ben and many more stellar group dentistry speakers, don't miss the DEO Growth Summit 2023, June 8-10 in San Diego. Register here: http://deosummit.com/
In this episode DEO Partner Josey Sewell hosts Amy Lee, Director of Clinical Operations, Burch Dental; Amber Nish, Chief Marketing Officer, Community Dental Partners; Jenny Britt, Director of Operations, Harvey Family Dentistry; Dr. Whitney Weiner, CEO & Founder, Whole Dental Wellness; and Dr. Jill Jenkins, Owner, Jenkins Dentistry for Kids. They discuss “all things” women in leadership in the group dentistry industry. Topics include the benefits of having women in ownership and leadership positions; the difference between how a woman leads vs. how a man leads; “Mom guilt“; the imposter syndrome, and much, much more. Tune in for this special episode of DSO Secrets for words of wisdom and insight from some of the most amazing women leaders in the industry.
In this episode, Emmet hosts Ken Kaufman, President & CFO of Nuvia Dental Implant Center / DEO Partner to discuss his newly released BOOK “DEO’s Financial Secrets to Grow Dental Organizations: The 9 Required Clarity Tools” that he co-authored with Ashley Kaufman. They review why - if you are in any way involved in dental company financials - this book is a must-read! Highlighting passages from the book, they give an overview of the strategies you’ll find within - the financial clarity tools needed for every growing dental company. Ken and Emmet also discuss how dental entrepreneurs can use this timely book to face the current challenging economic climate and much more.
In this episode, Ken Kaufman hosts Jacob Irving, Founder & President, InTech Together to discuss “all things tech”. In particular, Jacob and Ken cover what opportunities there are for smaller emerging DSOs in upgrading their technology and what tech components are “must-haves”. This episode will help DSO leaders take on an “IT mindset” and think about how IT can be not a cost, but a value add to your dental company.
In this episode, Emmett hosts Dr. Hungate, orthodontist and founder of Simplefeye to discuss how inflation and the culture of convenience are coming to a crossroads in group dentistry. Implementing technology that offers convenience to patients has gone from a nice-to-have to a must-have. Technology can help mitigate staffing shortage issues and cause less friction for consumers. Dr. Hungate and Emmet discuss patient satisfaction, technology options, innovation, the current financial landscape, and much more.
Learn more about Simplifeye here:
Website: Simplifeye.com
Linkedin: https://www.linkedin.com/company/simplifeye
Facebook: https://www.facebook.com/SimplifeyeCo/
Instagram: https://www.instagram.com/simplifeyeco/?hl=en
Emmet hosts Brenda McNulty, Dental Group Director, SupportDDS, and Callie Ward Senior Account Executive, SupportDDS, to discuss creative ways dental practices can overcome inflation. They discuss how technology can help mitigate the effects of inflation, including how it can help centralize and offshore workload with remote teams. Brenda and Callie define in-sourcing vs out-sourcing, dispel the misnomers, and discuss what technology can and can not do. Other topics discussed include the inflationary environment’s current state, financial implications, the great resignation, workplace culture, hiring, retention, and much more.
Learn more about SupportDDS here:
Facebook: https://www.facebook.com/DDSSupport
Linkedin: https://www.linkedin.com/in/brenda-mcnulty-91653072/
Download "Tips for Success" Guide: https://supportdds.com/tips
In this episode, Emmet is joined by Dr. Brett Wells, Founder of DentalHQ, and David Harris, Founder/CEO of Prosperident to discuss how prevalent embezzlement is in the dental profession and how you can combat it. They cover how an in-house membership plan helps prevent embezzlement. Dr. Wells and David also share their 5 accounting best practices to ensure the success of your membership plan, fraud/embezzlement signs to look for, how technology can help, and more.
For More Info Visit: https://www.dentalhq.com/
Email: eric@dentalhq.com
In this episode, Emmet hosts Ryan Chan, Senior Director of DSO Sales, Bento Dental to discuss insurance - the pitfalls and difficulties of the current health care /dental insurance model and whether it’s time for the industry to create its own dental insurance product. They touch on the current financial landscape, reimbursements, insurance premiums/deductibles, technology, inflation, increasing expenses, consumer expectations, and much, much more.
Emmet hosts, Jay Letwat, Vice President - Dental, Sunbit; Andrew Sipes, VP of Operations, Marquee Dental Partners; and Kevin Behjat, Owner, Sahara Dental Professionals to discuss innovative patient financing solutions including buy now, pay later, technology. They discuss inflationary pressures and how dental groups need creative financing solutions for consumers now more than ever. Emmet, Kevin, and Andrew consider the current financial and business landscape, how to serve as many patients as possible, and much more.
For More Information:
Visit: https://sunbit.com/merchant-benefits/dental/
Email: jay@sunbit.com
Emmet hosts Jason Haselhuhn, Chief Revenue Officer, PrimaHealth Credit, to discuss innovative financing solutions for patients. They touch on why it's critical to offer alternative payment options, especially in an inflationary environment. The “buy now, pay later” model is already a favorite for consumers in the retail market, like with financing smartphones for example, so it’s time for dental to tap into this opportunity. Emmet and Jason discuss why it's time to take the in-house payment plan to the next level by providing even more options to consumers, how the structure and reporting options can support it on the back end, and many other topics.
For More Information:
Visit: www.primahealthcredit.com
Email: jhaselhuhn@primahealthcredit.com
In this episode, Emmet hosts Ken Kaufman to discuss Ken’s transition and exit from his CFO role at Community Dental Partners (CDP). In a transparent and vulnerable discussion, Ken and Emmet bridge the incredible successful journey they have had growing CDP to why Ken is ready for a new challenge and leadership role. Ken will continue to guest host DSO Secrets podcast. Take a listen for complete details!
Emmet hosts Kiltesh Patel, MS, MBA, Founder and CEO of tab32, to discuss that though dentistry is very recession resistant, it’s not inflation resistant, and how to mitigate that. They review the current post-COVID inflationary financial landscape and how it’s impacting businesses, including a workforce shortage, escalation of cost, and other challenges. They agree that though currently, there’s a lot of opportunity for the overall growth and scaling up of dental companies, there’s a lot of squeeze in the daily tactical operations. Considering current challenges, Emmet and Kiltesh discuss technology solutions that mitigate inflation to make your business more efficient, decrease costs and become leaner.
For More Information:
Website: https://www.tab32.com/
Linkedin: https://www.linkedin.com/company/tab32
Facebook: https://www.facebook.com/dental.tab32/
Instagram: https://www.instagram.com/dental_tab32/
YouTube: https://www.youtube.com/channel/UCIBZbExsPV9rZNEtUcwgiIg/featured
In this podcast, Ken Kaufman shares perspectives and thoughts from his hard-earned wisdom during his 20+ year career and life experiences. He ponders the concept that each human being has the power to drive change within themselves as well as the power and ability to influence change in others. Ken also muses on the similar concept of “we're the sum total of what we choose to tolerate” detailing 4 reasons why to help you better handle the challenges in your career and life. Take a listen to this short podcast and be inspired!
Ken Kaufman hosts this episode - part 5 of the 5-part series on everything you need to know to convert from cash to accrual-basis accounting. He’s joined by Nathan Chitty, CFO & Business Development Manager, Operation Dental, LLC; Mike Yates, Chief Financial Officer, Spring Dental Group; and Hollie Williams, Chief Financial Officer, Rodeo Dental & Orthodontics. They unpack and dive deep into the change management necessary to make the switch to accrual accounting: getting doctors, practice managers, regional managers, and C-Suite leaders to understand accrual accounting and why it’s worthwhile to implement. They overview the most common questions you should be prepared to answer, getting buy-in from your team, how to run the change management, and much much more. To get the most out of this episode, go back and listen to parts 1-4 first!
Host Ken Kaufman is back with Hollie Williams, Chief Financial Officer, Rodeo Dental & Orthodontics, to unpack and dive deep into the expense side of accrual-basis accounting. They discuss the concept of the matching principle, how that applies to expense recognition on an income statement, how accrual accounting can provide clarity, and much more. This episode is part 4 of a 5-part series of everything you need to know to convert from cash to accrual-basis accounting.
In this episode, Emmet hosts Dave Monahan, CEO, and founder of Kleer. Emmet and Dave discuss the important crossroads that the dental industry is at with technology innovation. Consumers are demanding convenience, ease of access, and nimble scheduling and payment options, all areas of innovations where the dental industry has traditionally lagged behind. Dave and Emmet also touch on consumer behavior, software, the maturing DSO industry, staying competitive, and more. One area of opportunity they highlight is creating a more cohesive experience between the patient and the provider by bridging the gap for patients who do not have insurance. Kleer offers dental membership plans that enable dental practices to offer care directly to patients — with no insurance middleman in the way. Please visit kleer.com for more information.
In this episode, Emmet hosts orthodontist Dr. Ryan Hungate, Founder, and CEO of Simplifeye. Dr. Hungate shares easy-to-implement advice for dentists who want to modernize their practices and reduce overhead by adding automation and workflows to help their businesses run more efficiently.
Emmet and Dr. Hungate discuss the unique inflection point the dental industry finds itself in with technology and consumer demand for convenience, amongst the challenges of high inflation and a difficult labor market. As dental companies face these challenges, technology can help save costs and meet consumer demand for convenient options for scheduling an appointment, paying their bill and more. They also touch on topics like how to stay competitive, social media, marketing, customer communication, systems, payment processing, staffing, software, and much, much more.
Simplifeye is a company focused on streamlining processes to increase patients and revenue while decreasing overhead. For more information visit:
Website: https://simplifeye.co/
Linkedin: https://www.linkedin.com/company/simplifeye
Facebook: https://www.facebook.com/SimplifeyeCo/
Instagram: https://www.instagram.com/simplifeyeco/?hl=en
In this episode, Emmet is joined by Jon Acuff, a New York Times bestselling author of seven books, including his most recent, “Soundtracks, The Surprising Solution To Overthinking”. Jon is a keynote speaker for the upcoming DEO Growth Summit 2022 in June. Known for his insights wrapped in humor, he is one of INC’s Top 100 Leadership Speakers, having spoken to hundreds of thousands of people including employees of FedEx, Nissan, Microsoft, and more. Referencing his latest book, “Soundtracks”, Jon shares insights on what he’s learned about overthinking; the surprising solution to and how to break down overthinking; adopting a mindset that leads to growth; adapting to change; and more. With Emmet, Jon discusses his experience growing up around dental offices, sharing his practical wisdom with dental entrepreneurs, leadership in this complex time, and more, all giving a sneak peek into his keynote presentation for the Growth Summit in June.
Learn more about Jon here: https://acuff.me/. To hear him as well as many stellar group dentistry speakers, register now for DEO Growth Summit 2022, June 9-11 in Scottsdale: https://deodentalgroup.com/events/.
Host Ken Kaufman is back with Mike Yates, Chief Financial Officer, Spring Dental Group and Hollie Williams, Chief Financial Officer, Rodeo Dental & Orthodontics to unpack and dive deep into the balance sheet and why it's so critical to accurate accrual-basis accounting. This is part 3 of a 5-part series of everything you need to know to convert from cash to accrual-basis accounting.
To hear Ken and many more stellar group dentistry speakers, don't miss the DEO Growth Summit 2022, June 9-11 in Scottsdale. Register here: https://deodentalgroup.com/events/
In this episode, Ken Kaufman hosts JD Stacey, Chief Growth Officer, Community Dental Partners to continue the conversation about associate partnerships. They discuss a step-by-step process for evaluating partnership/equity options with associates. Ken and JD run through the “how-tos” for developing associate partnerships and ownership paths from a business rather than a clinical lens. They cover the pros and cons of different equity and partnership approaches and how to evaluate them for your dental organization.
Emmet hosts JW Oliver, Managing Partner, SupportDDS, and Brenda McNulty, Dental Director, SupportDDS, to discuss off-shoring vs in-sourcing to fill your dental organization’s open job positions. They cover the pros and cons of off-shoring vs insourcing for various job positions and critical tasks such as billing, insurance verification, etc. Everything you need to know to consider offshoring is discussed from cost savings, opportunities, contingencies, software integrations, culture, wages, keeping high-quality customer service, and more.
For More Information:
Website: https://supportdds.com/
Linkedin: https://www.linkedin.com/showcase/supportdds/
Download your Free Guide: Tips for Virtual Teams Success: https://supportdds.com/tips/
In this episode, Emmet hosts Sina S. Amiri, Vice President, Business Development & Partnerships, Zentist. They discuss automation in revenue cycle management (RCM). Emmet and Sina touch on every aspect of the subject including the benefits of automation: the potential labor and cost savings; decreasing expenses; reduction in human error, etc. They also discuss the possible downsides of automation and contingencies to plan for. If you are interested in learning more about how to leverage machine learning algorithms and robotic process automation, this is the podcast for you.
For more information Visit:
Website: http://www.zentist.io/
Linkedin: https://www.linkedin.com/in/betterdentistry/
Twitter: @betterdentistry
Ken Kaufman hosts Julie Serewicz, CFO, Hero Practice Services, to discuss some of the similarities and differences between healthcare verticals. Hero is in 6 states and has both dental and vision practices. Julie speaks from the unique vantage point of being a CFO of both practice types, offering takeaways on their complexities as well as opportunities. Ken and Julie discuss many topics including accounting methods, P & Ls, EHR, financial metrics, and much more.
In this episode, Ken Kaufman hosts JD Stacey, Chief Growth Officer, Community Dental Partners to continue the conversation about the “associate mindset”. They discuss the five primary mindsets of how to successfully transition from an associate mindset to an ownership mindset. They cover all the different facets that go into a mindset from emotions to confidence to financial “know-how” and more. Ken and J.D. discuss mindset 1: the basics of investing; 2: understanding financials; 3: the entity (legal) structure; 4: platform of support; and 5: the psychology of ownership.
In this episode, Emmet hosts Brendon Kensel, Founder & CEO, PrimaHealth Credit. They discuss democratizing access to healthcare: how to eliminate patient financing pain points and grow your business. Highlighting that many patients are overwhelmed with the cost of care and are delaying treatment, Brendon and Emmet discuss how many providers are juggling too many finance partners. Brendon shares how fintech disrupter, PrimaHealth Credit, can be a turnkey solution allowing healthcare providers to profitably care for their patients with one application, instant decisions, real-time reporting, complete loan servicing, and a custom finance program built for dental and orthodontic practices. If you are looking to streamline your patient financing options, this is the podcast for you.
For more information visit:
https://primahealthcredit.com/
https://www.linkedin.com/company/primahealth-credit/
https://www.facebook.com/PrimaHealthCredit/
https://twitter.com/primahealthcred
In today’s episode, Emmet hosts Adam McDaniel, Director of Product Management at Henry Schein One. They discuss choosing the right practice management system to meet your business goals; centralization vs. decentralization (having the tools to be able to choose what business functions to centralize); interoperability with medical software (what tools are available and what the future has in store for DSOs) and more. Adam also shares what software and technology Henry Schein One offers to help with business success and patient satisfaction.
For more Information visit: https://henryscheinone.com/practice-type/dsos
Free eBook giveaway - "The Power of Centralization" - Adam shares his insight as one of three experts quoted throughout the eBook - Download at: https://www.dentrixenterprise.com/dso-secrets
Host Ken Kaufman is back with Mike Yates, Chief Financial Officer, Spring Dental Group and Hollie Williams, Chief Financial Officer, Rodeo Dental & Orthodontics to unpack how accrual accounting impacts your dental organization's P&L. This is part 2 of a 5-part series of everything you need to know to convert from cash to accrual-basis accounting.
In this episode, Emmet is joined by Gary Bird, CEO of SMC National, which was recently featured on the INC 5000 list. Gary is pioneering a new kind of dental marketing and recruiting strategy that emphasizes accountability, focus, and measuring data in real-time to produce stand-out results. In this episode, Gary and Emmet discuss “all things” dental marketing, including why assessing and solving your operations issues is actually the best place to start planning your marketing strategy. They touch on CRM vs. practice management software, dental business models, getting leads, and much more all culminating in a thorough discussion of how to determine and create your patient avatar.
In this episode, Ken Kaufman hosts Mike Yates, CFO, Spring Dental Group, and Hollie Williams, CFO, Rodeo Dental & Orthodontics. Listen in as these three CFOs kick off a 5-part series on everything you need to know to make the switch from cash-based to accrual accounting for your dental organization. Both Hollie and Mike led the switch to accrual inside their DSOs. They share what it was like, what processes/procedures had to be changed, and the mindset shift required plus much more.
Join host Ken Kaufman as he interviews JD Stacey, Chief Growth Officer at Community Dental Partners, on how to get associates and DSOs to understand each other, align, and build great partnerships. Ken and JD discuss the concept of an “associate mindset” vs the “DSO mindset”, why they sometimes clash, and how each side can improve to create amazing partnerships. JD reflects on the lessons learned from being part of the creation and optimization of different types of associate partnerships along the way. If you have associates, this episode is for you with ample takeaways to improve your associate/DSO partnerships.
Join host Ken Kaufman as he interviews T Hughes and Austin Moffat from DSO CFO, a company that offers financial solutions for multi-practice and/or single practitioners who want to become multi-practice. They discuss how to use your financial information to drive strategic and operational growth in your organization. Austin and T share how to use finance as a strategic lens into your business to help you figure out what to improve, where to grow and what your challenges are. They touch on industry trends, as well as challenges and opportunities in accounting, financial institution relationships, cash flow, fractional CFOs, associate compensation, acquisitions and de Novos, as well as many other topics.
In this episode, Emmet hosts Chelsea Myers, Founder, and CEO, Dental Life Coach. They discuss why emotional intelligence and vulnerability are crucial to advance the leadership development of not only your team and associates but you. Chelsea and Emmet cover the “human” experience of running a business; emotional intelligence and awareness; self-development; the discomfort of change; emotional strength; going from anxiety to confidence; delegation; viewing your leadership role through an "inside out" lens; and more. Listen to learn how to approach personal and leadership development with authenticity and vulnerability.
Ken Kaufman hosts Santosh Patel, MBA, President, and co-founder, Complete Specialty Solutions. Santosh has 14 years+ of large-scale operations and development experience in both the medical and dental industry, and specializes in helping DSO/group/solo offices thrive through comprehensive in-house dental care. Ken and Santosh discuss some of the unique opportunities and challenges faced when introducing one or more specialties into a general dentistry practice. They reflect on why adding specialties is an accelerating trend. Santosh walks Ken step by step through what struggles - and opportunities - one should consider when deciding if adding specialties is the right move for your dental organization.
Emmet Scott hosts this episode and welcomes Ted Kozel, Chief Revenue Officer, SMC National. They discuss “all things” digital marketing — why it’s at the heart of every dental organization — being the primary way to first connect with patients. Using and defining marketing/business jargon such as leads, customer acquisition cost, cost per opportunity, lifetime value of a patient, conversion, referrals, pay-per-click, ad words, and many more terms, Ted and Emmet offer best practices and innovative ways to put marketing (specifically digital marketing) to work in growing your dental organization.
In this episode, Ken Kaufman hosts Kimberlee Mulkay, Sales & Customer Success Manager, Abella AR. They discuss “all things AR/financing”. Kimberlee share tips and tricks that that dental groups are employing to effectively and successfully collect and create the best outcomes. Kimberlee and Ken touch on the importance of incorporating convenience, a variety of payment options, and payment plans to patients. Technology and software’s role in AR is also discussed as well as many other financing topics and challenges including how to streamline methods when scaling with de novos and acquisitions.
In this podcast, Emmet hosts Austin Hair, Managing Partner, Leaders Real Estate, for an update on what’s new in the real estate market and how to handle its fluxes while growing your dental organization. Austin gives an inside view in to the commercial real estate landscape and offers advice on “med-tail” (retail healthcare); the importance of site selection; marketing; how to leverage technology and analytics for your location search; the value of paying attention to what the competition is doing; ideal grocery store/large retail center anchors; ways to think strategically when planning for expansion and much, much more. This real estate trends discussion with Emmet and Austin will help you with your current scaling plans.
In this episode, Ken Kaufman hosts Robert Papenbrock, VP of Finance at Guardian Dentistry Partners. To help listeners better understand the debt markets, Robert discusses his experiences working in the past as a Credit Officer for different banks. He also details his jump into a DSO leadership role including how his day-to-day work life has changed. Discussing Guardian’s DSO model with Ken, Robert shares how he helped Guardian raise $100mm of debt for growth. They discuss tips for groups who are considering financing growth through debt. Plus, Robert offers advice gained from his unique perspective working in both banking and group dentistry. Take a listen to hear their discussion on these financing topics and more.
In this episode, Ken Kaufman hosts Nick Korhonen, CFO of Corus Orthodontists. They discuss the history of Corus, a unique growing orthodontic partnership network that provides support and autonomy for orthodontic specialists. Nick shares the details of Corus’s growth trajectory to 40 practices, 50 doctors, and over 700 team members. Highlighting the Corus model’s financial structure, Ken and Nick discuss rapid growth challenges; M&A and integration activities; equity; capitalization; partnership; financing; negotiating; plus culture, patient care, Corus “study clubs”, and much more. Listen to learn about Corus’s distinctive approach and gain intel to apply to your DSO’s growth plans.
In this episode, Emmet Scott hosts Dr. Tarek Aly and Dr. Dustin Roden-Johnson Co-Founders of OrthoDent Management LLC & Modern Smiles. They discuss the integration of specialties into dental organizations: the pros and cons, what to consider, and more. Dr. Aly and Dr. Roden-Johnson share the challenges, mistakes, and successes OrthoDent faced when integrating specialties. Emmet and Drs.’ Aly and Roden-Johnson agree the key is thinking from the consumer vantage point first: patients value convenience above all else, “a one-stop-shop”. Jumping off from here they evaluate the opportunities: why not maximize the real estate, the potential, and the skills of your team to see more patients and provide more quality care? Listen to this episode to help you determine if integrating specialties is right for your dental organization.
In this episode, Emmet welcomes Sarah Sharfstein, Vice President, Category Development & Strategy at Aspen Dental. They discuss how to scale in multiple areas simultaneously — what’s needed to support both clinicians and at the practice level to be successful. Sarah gives an inside view into the strategies Aspen is using to scale. She and Emmet dig deep into the challenges, potential solutions, and opportunities that come with adding specialties to any dental organization. Before joining Aspen’s leadership, Sarah spent about 12 years at Invisalign in a variety of different roles. From her experience, it was a natural transition into her role at Aspen to help develop their orthodontic category, driving its utilization in a scalable way to deliver good clinical outcomes.
In this episode host Ken Kaufman, CFO of Community Dental Partners is joined by dental fraud experts from Prospiderent, the world’s oldest and largest dental embezzlement investigation firm. He speaks with Prospiderent’s Founder and CEO David Harris; Supervising Fraud Examiner for the Orthodontic Industry Wendy Askins, BS, MBA, CFE; and Senior Fraud Examiner Amber Weber. They discuss the unique and different fraud vulnerabilities inherent in hiring for the DSO industry. From their discussion, Ken uncovers ways the industry can do a better job of background checks (including Google and credit reports), how to handle these issues in the face of the current hiring shortage and more. As the DSO industry grapples with an “employee’market” David, Amber and Wendy remind listeners to not take hiring shortcuts! Listen to this episode for all the recommendations and timely advice.
In this episode, the roles are reversed and Emmet Scott is interviewed by Garrett Beedle, a student studying accounting and finance at Brigham Young University-Idaho. Garrett goes deep, covering Emmet’s entrepreneurial journey. They discuss the college experience, value of education, making an impact, technology and business, innovation, marketing, business financing, the entrepreneur mindset, and much, much more. Check out this episode to get to know DSO Secrets host, the illustrious Emmet Scott!
In this episode, Ken Kaufman hosts Hollie Williams, CFO, Rodeo Dental and Orthodontics. Previously Hollie was CFO of Choice Cancer Care for over 10 years and held several CFO roles prior to that. She has been a CPA since 1994 and was an Audit Professional at Deloitte Touche Tohmatsu, LLC for 6 years. Ken and Hollie discuss “all things” DSO audits including what to expect when being audited, how to prepare, the transparency needed for banking audits, what challenges DSOs may face for a successful audit, and much more.
Emmet hosts Danielle McKinley, Director of Partner Relations, PCIHIPPA, a leader and compliance and patient data protection with a focus on preventing catastrophic losses caused by regulatory non-compliance, data breaches, and human error. Emmet and Danielle discuss the dangers and contingencies around planning for ransomware, data breaches, preparing for compliance and more. Danielle shares her expertise on how to handle the big compliance risks inherent in dentistry as well as steps to take to mitigate them.
In this episode, Ken Kaufman hosts Ben Hernandez, Founding Partner at Skytale Group, which specializes in high-level financial management and M&A Consulting, primarily in the dental and med spa spaces. They discuss “all things” PPP loans: Round 1 forgiveness; Round 2 funds utilization and forgiveness; and how unforgiven PPP loans can complicate your M&A strategies. Ben emphasizes that the forgiveness rate is tremendous right now if you apply correctly, and how banks can help guide you. Listen to Ken and Ben take a deep dive into all you need to know about PPP loans.
Ken Kaufman hosts Justin Miller, VP of Employee Benefits, USCI Insurance Services, to discuss the key issues and items DSO leaders should consider when setting up their employee benefit plans. They touch on strategies for making benefit plans competitive in the employee marketplace. Justin shares what benefits offer the biggest ROI for employee recruitment and retention. Together they address the complexities and rewards of all things benefits related to successfully scaling a DSO.
In this episode, Emmet hosts Tarek Aly, COO, CFO, and Co-Owner, OrthoDent Management LLC; and Co-Owner, Modern Smiles LLC. They assess the pros and cons for a smaller/ emerging dental group to partner with a larger dental group to scale. Tarek discusses what to evaluate when approaching this decision, breaking the process down into 4 parts: 1. strategic aspect to assess alignment; 2. the resulting change and evolution of leadership and team roles; 3. the finances, both business and ROI; and 4. the feeling/emotions behind the decision to partner. If you are considering partnering with a larger group, this is the episode for you!
In this episode, Ken Kaufman hosts Mike Montgomery, VP of Healthcare Middle Market Lending and Sponsor Finance, Live Oak Bank. They discuss raising debt financing including the dichotomy between debt and equity: when you're financing growth with debt, it means you get to keep your equity. Ken and Mike deliberate the limitations and restrictions of debt and when it's time for private equity. They discuss strategies to make your DSO look more favorable in the eyes of the bank so you have more opportunities for financing and much more.
In this episode, Ken hosts Mike Yates, CFO, Spring Dental. With his strong financial, operational, and technological background, Mike has an advanced and comprehensive understanding of the financial and operational aspects of group dentistry. Ken taps his knowledge about how to make the best use of available financial resources. They also discuss the lessons DSOs can learn from other areas of the healthcare industry.
Kevin Kaufman hosts Mike White, Healthcare Principal with CliftonLarsonAllen to discuss DSO financial/accounting trends, advice for emerging groups, and how much your dental organization should be paying for accounting. Plus they go deep into numbers and financials including how to optimize costs, P&Ls, budgeting, forecasting, the CFO role, and more. Take a listen for accounting and financial advice and strategies for your dental organization.
In this episode, Ken Kaufman hosts Mark Rudolph, CPA and Leader, and JJ Bettencourt Littrell, CPA, both of Elliott Davis, LLC. They discuss employee retention credits (ERCs) available to businesses and how to determine if you qualify. Mark and JJ detail what’s available and how it can be used alongside these other government programs to maximize the COVID relief that's still available. Often dental organizations will qualify if their business was fully or partially suspended by government order. But there’s a lot more to it. Take a listen to find out more plus hear their discussion about other important accounting and financial topics to DSOs.
In this episode, Emmet hosts John Sheldon, CMO, Smile Direct Club. Together, they consider the possibilities and power of marketing in the DSO industry, discussing best practices and innovative strategies in both the group dentistry industry and beyond. John also highlights Smile Direct Club’s marketing strategy. Plus John and Emmet discuss the importance of creating “irrational brand love” and a transformational user experience; using testimonials; having a credible voice, both rational and emotional; why telling stories is imperative; “on-ramps” into products; messaging; and much, much more.
In this episode host Ken Kaufman, CFO of Community Dental Partners is joined by dental fraud expert David Harris, to discuss fraud vulnerabilities within the DSO industry. They dive into why DSOs have unique and different fraud vulnerabilities. David Harris is the author of “Dental Embezzlement Expert” and founder and CEO of the world’s oldest and largest dental embezzlement investigation firm, Prosperident (founded 1989). He is a sought-after speaker and foremost expert on all things fraud in the dental space. David’s qualifications include: Certified Fraud Examiner, Certified in Financial Forensics, Forensic CPA, Chartered Professional Accountant, Certified Management Accountant, and Licensed Private Investigator. Whether you’ve been thinking about fraud and how to keep your business safe, or if this is the first time it’s crossed your mind — you don’t want to miss this episode!
In this episode, Ken Kaufman, CFO of Community Dental Partners guest hosts and welcomes Nathan Chitty, CFO and Director of Business Development at Operation in Dental HQ in Orlando, FL. Ken and Nathan discuss all things unique about finance in dental organizations. Ken taps Nathan’s expertise with raising debt and equity and they discuss the pros and cons of expanding with deNovos vs acquisitions; software options and integrations for practice management, finance and HR; and a variety of other finance topics: cashflow, EDIBTA, accounting, private equity and more. Listen to learn from Ken and Nathan’s expertise with finance in group dentistry.
In this podcast, Emmet discusses the 4 location growth categories of DSOs that he’s seeing in the group dentistry marketplace: #1 Innovators, #2 Consolidators, #3 Turnaround Masters, #4 Franchisers. He discusses the differences in their paths for location growth, solicits comments, and asks for listeners to chime on the DSO Secrets Facebook page: Which category do you fall into? And is there another category that Emmet missed?
In this episode, Emmet hosts Sabina Hitchen, PR Strategist, Founder of Press for Success; and Jessica Abo, Media Trainer, and Journalist; to discuss the need for marketing expertise in dentistry. They discuss how competition for patients isn’t just from other dental practices but from anything else that is grabbing patients’ mind space — multiple products and services. Marketers from all industries are vying for consumers' attention. Sabina and Jessica offer thought-provoking commentary and strategies for marketing and PR in the dental industry — to help group dentistry leaders go beyond the belief that since dentistry is need-based, patients will always seek care. To acquire patients, a sophisticated marketing approach is required on par with the entire consumer landscape.
In this episode, Emmet hosts Steve Bilt, CEO of Smile Brands Inc. They discuss the leadership journey. Using different metaphors, Steve and Emmet discuss the self-awareness and humility needed for leadership. A “lightning bolt” is one metaphor Steve uses to describe the roller coaster of leading a large DSO: giving the example of COVID, he notes how it was up, down, up, down — from feeling abject fear — to figuring out how to make things work, understanding whatever course of action was determined, would be enough. Take a listen and learn from the wisdom Steve has gained from 23+ years in CEO roles. In 2020, Steve was recognized as a top-rated U.S. Large Company CEO by Glassdoor, voted by Smile Brand’s employees. Don’t miss Steve and Emmet’s thought-provoking and inspiring conversation.
In this episode, Emmet hosts Alamin Uddin, CEO & Founder of NexHealth to discuss the sometimes elusive “patient experience”. They discuss companies like Amazon and Uber, how they have made the consumer experience frictionless and easy, and how health care must head that direction. They remind listeners that keeping technology, convenience, and ease of access top of mind is key for acquiring and retaining patients. Listen for an engaging and thought-provoking discussion to view the patient experience in a brand new light.
In this episode, Emmet hosts Dr. Riddhi Gangolli, Senior Director of Professional Education/ Marketing and Chris Thompson, VP of Sales, both from Smile Direct Club (SDC). Emmet doesn’t hold back when asking tough and complex questions — both negative and positive. They discuss the extent of doctor involvement with SDC treatment; how they vet cases; which cases they don’t accept; how SDC aligners are manufactured; teledentistry; being industry disruptors; marketing; demand and opportunity for the dental industry as a whole; and more. Take a listen to their thought-provoking discussion. The answers Dr. Gangolli and Chris provide about SDC might surprise you!
In this episode Emmet defines and breaks down what a DSO (Dental Support Organization) really is. He muses on its different components in an aim to dispute the negative connotations the term DSO has for some in the dental industry. The key word Emmet focuses on is “support” — the concept that clinicians should be supported so they have more autonomy to focus on clinical care. He discusses the components that constitute a successful DSO from strong clinical leadership and vision to defining the patient avatar to carving a niche in the marketplace to establishing what impact the DSO will have in the community and more. Take a listen for Emmet’s insightful definition of the true pieces of a DSO.
In this episode Emmet muses on developing and scaling the clinical leadership of DSO organizations, a topic he's been pondering for years. In light of the maturing DSO industry, it’s a perfect time to reflect on this topic. Emmet notes that putting together the words “Clinical Scaling Leadership” sounds odd but it makes for a perfect opportunity to reflect on the clarity of your DSO’s vision. Emmet discusses the importance of asking questions like: Where does clarity of leadership begin and end? Where does autonomy for clinical leadership begin and end? There is a push and pull between the vision that DSO leadership has for scaling and the level of control that clinical leadership requires to meet quality and patient care. Emmet discusses how to support and develop clinician leadership while furthering the business side of scaling a DSO.
For the full press release on The DEO's acquisition of the DSO Secrets brand, click here: https://bit.ly/3qX99ui
Join Emmet for this episode discussing the difference between a “To Do” List and a “To No” List. Learn the benefits and challenges of “To Do” lists, including how to avoid making a “To Wish” List. Have you heard of a “To No” List? It might not be what you think — it’s not the opposite of a “To Do” list. Emmet explains how to use the disciplined approach of a “To No” List to get to the next goal for your DSO by evaluating priorities and deciding what to let go of. Listen and learn how to incorporate these lists into your plans for 2021.
Listen in as Ken shares important secrets to consider when acquiring a dental practice. His number 1 go-to secret is the 12-month go-forward forecast for the acquired dental practice.
Ken Kaufman interviews Austin and Nathan from Leaders Real Estate Development about how to find the best real estate for your DSO.
On today's episode, Ken Kaufman hosts an interview with CFO, Ben Hernandez of Skytale Group, discussing on different aspects of DSO Finance. Listen in and learn on how Ben Hernandez helps his clients organize their financials, create clean charts of accounts, implement the DSO documents all the way through the financial processes and tell effective stories to get the funding.
Ken Kaufman interviews Preston Marchant, Director of Revenue Cycle Tax & Audit Community Dental Partners, on the topic of HHS Payments. Listen in as Preston tackles the questions on what the program is all about, its purpose, who does it apply to, and how to justify the expenses.
In this final episode of the series on turning Organizational Chaos into Amazing Results, Host Ken Kaufman interviews Guest Jodi Evans as she talks about how to create the most effective cadence and accountability with your teams. Additionally, Jodi makes it very clear that when a leader commits to a regular cadence of celebration it brings more confidence and momentum to your team and your company than almost anything else you can do.
Continuing on Part 2 of the Chaos to Amazing Results series, in this Part 3 episode, Host Ken Kaufman interviews Guest Jodi Evans as she walks through the importance and how the playbook works in aligning the organization's initiatives and coming up with a strategic plan to ultimately achieve the amazing results.
Building on Part 1 of the Chaos to Amazing Results series, in this Part 2 episode, Host Ken Kaufman interviews Guest Jodi Evans as she explores why clarifying who is on your team and who they interact with needs to come before building the vision for the team and each individual.
Ken Kaufman starts a several part series interviewing Jodi Evans, COO of National Dental Partners on the topic of converting Chaos into Amazing Results. Listen in to Part 1 as Jodi shares how to determine your level of organizational chaos and the first step to take to convert chaos into amazing results.
Emmet hosts the ADSO’s Bradley Rightnowar to discuss the importance of understanding how laws and upcoming bills impact the DSO and dental industry and why dentist-entrepreneurs and DSO leaders need to get and stay educated about them. Emmet and Bradley discuss the role of the ADSO: to lobby for, against or to add input into bills and policies at the federal and state level that can affect both patients and businesses. They use California Senate Bill 977 as a case study and how its implications can trickle into other states. They also discuss legislation regarding PPE, insurance and more.
Emmet hosts Sarah Varney and Christine Diehl, Co-Founders/CEOs of DSO Hygiene Excellence. They discuss the inception of their company, the backstory of how their practice transitioned to a DSO and their positive experience with it. They also touch on what happens to hygiene teams when DSO acquisitions happen: change management, autonomy, and more. Plus Sarah and Christine discuss their vision of elevating the profession of dental hygiene to be leaders in their DSO offices.
In this episode Emmet hosts Mitchell Goldman, JD, CEO of Mid-Atlantic Dental Partners. With over 30 years of experience in healthcare, Mitchell shares his experience and insight with Emmet into what he sees for the future of dentistry and DSOs, referring back to what primary care went through in the 1980s. He reminds Emmet and DSO leaders that the trajectory that group dentistry is not new but different as medical practices went through it before. Both Emmet and Mitchell agree the focus of group dentistry is elevating the quality of care for the industry. They also discuss the complexity of leading a DSO through COVID-19, medical and dental care coming together, dental school and more.
Emmet talks with Ken Kaufman, CFO of National Dental Partners (formerly Community Dental Partners), about private equity (PE) and access to capital. They discuss the 5 truths of PE: they don’t want to buy you out; they don’t want to control your clinical operations; they want you to keep a great culture; they want clarity on your vision; and they want clarity on the financials of your dental group.
In this episode, guest host Ken Kaufman interviews the new ADSO President Emmet Scott. They discuss his vision for the ADSO for his 3 year tenure — the 5 principles to revolutionize the DSO industry: aligning the industry, increasing patient access and care; team/clinician support; integrating dentistry’s role in healthcare/oral systemic link in health; and keeping a future-focused customer-oriented mindset.
In this episode Emmet discusses “Straight Talk” with Jackie Brown, Director of HR of Community Dental Partners. It’s an approach that helps address communication breakdowns in organizations and between employees by facing issues when they happen. This allows for positive communication, working toward collaboration — a professional and consistent way to resolve issues and maintain culture by attacking the problem not the person. Conflict resolution communication always needs to happen even within a DSO that is core-value driven and has great culture.
Ken Kaufman interviews CFO Patrick Nelson to discuss the process his organization when through to identify and roll-out their core values just a year ago. Listen in as Patrick reveals many lessons learned and other advice crucial for emerging DSO who want to avoid making the same mistakes he has. After growing through acquisition to 20 locations and almost 40 full-time doctors supported, Patrick's commentary is full of valuable nuggets you don't want to miss.
This episode is a discussion of the HHS Funds expansion. On July 10th, HHS announced that this portal and the application process are open to dentists who have not previously been eligible to receive funding through the Provider Relief Fund. This decision will provide the necessary funding for dental practices to continue to rebound across the country. The Association of Dental Support Organizations (ADSO) has been instrumental in making this happen. To discuss the history, benefits and how to apply, Emmet is joined by ADSO’s Executive Director Christopher Badgley; Preston Marchant, Director of Revenue Accounting, National Dental Partners; Benjamin Mezer, Chief Compliance Officer, Hero Practice Services; and Ken Kaufman CFO, National Dental Partners.
Ken Kaufman interviews CFO Jake Lewis to discuss the pitfalls of focusing too much on EBITDA multiples and not enough on actually building a value-add DSO that supports its affiliated clinicians in unique and empowering ways. Adding value as a DSO will always put you on a faster track to building a great company than focusing on multiples. Jake shares other insights from selling a 26-location DSO as well as tips, tricks, and mistakes along the way.
Tom Nelson talks with guest host, Ken Kaufman, on today's episode where he discusses the commercial banking and acquisition expertise that he brings to his CFO role at Atlas Dentistry. Listen in and learn from how they are growing and scaling under his financial leadership. This episode is part of the CFO and Finance Leader series of episodes that Ken Kaufman will be hosting.
Emmet hosts Holly Anne Mitchell, Chief Empathy Officer, of The LeadWell Network, discussing her entrepreneurial journey and why “making the request” was transformational to her success. To take your business to a whole other level, Emmet and Holly discuss how DSO leaders can gain this mindset and uncover new resources, networks, and opportunities. They also discuss resilience and adversity — and the creativity, capabilities, and lessons — discovered during the pandemic and more.
In this episode Ken Kaufman, CFO of Community Dental Partners, guests hosts for Emmet, and interviews David Harris, CEO of Prosperident, the world’s largest Dental Embezzlement Investigation Firm. They discuss how DSOs can shield their businesses from embezzlement and fraud plus the risks to be aware of. David shares the fascinating story of how he started his career in this field, insight into the mind of the embezzler, and more. Learn how to keep your DSO safe from the threat you may not see coming and listen to this podcast!
In this episode, the tables are turned — Jake Puhl, CEO of The DEO, interviews Emmet about “The 5 Disciplines of an Entrepreneur Team”. They discuss how to use these leadership development tools, crafted by Emmet, to empower your team with an entrepreneurial mindset to effect change in your organization. The goal is for your staff to have the right framework to make decisions as you would. You don’t want to miss this one!
Emmet invites Dr. Abe Abdul, Chief Innovation Officer of Dental Cupid Inc. to discuss it's formation in response to COVID-19. Dental Cupid helps alleviate the stress of patient overflow by diverting dental related emergencies to dental practices. The network started with 20 dentists and now has 12,000+ dentists signed up worldwide. Emmet and Dr. Abdul also discuss how the best innovations are borne out of emergencies and more.
Emmet invites Shauntesa Russell, Human Resources Manage and Andrea Rice, Facilities Director, of Community Dental Partners on the podcast to discuss the Black Lives Matter movement. They address why it's important — even if it's uncomfortable — to discuss the issues that sparked the movement, recent events, and why this is an opportunity for change and unity within your business.
Emmet Scott gives exclusive access to The DEO Summer Summit by sharing one of the keynote speakers sessions. Steve Bilt, CEO of Smile Brands addresses the attendees in the first ever virtual Summit discussing:
- Lessons learned to help you become your best potential leader during these chaotic times
- Maintaining integrity and focus while planning for the future
- Communication lessons to keep morale high
- The importance of matching your values with actions and why integrity matters more than ever
In part 2 of the "CEOs of DSOs" series, Emmet Scott talks with AJ Acierno, Co-Founder and CEO of DecisionOne Dental Partners. AJ and Emmet talk what it means to be a leader, getting out of your comfort zone and realizing that you need to surround yourself with really good people that know more than you in areas where you're deficient.
In the first installment of the special series, CEOs of DSOs, Emmet Scott interviews Josh Gwinn, CEO of Hero Practice Services. Josh talks all things leadership including "quality leadership," strategies that smaller groups can use at little to no cost and leadership and communication principles.
On today's episode, Emmet Scott hosts a unique panel of top dental thought leaders discussing the politics in dentistry.
Rick Workman of Heartland Dental, Steve Thorne of Pacific Dental, Steve Bilt of Smile Brands, Chris Badgley of the ADSO and Jake Puhl of the DEO all share their thoughts and experiences on how to learn and become actively engaged in the political process within the dental industry.
Emmet Scott hosts Jacob Puhl, CEO of The Dental Entrepreneur Organization, to discuss keys for ramping up as dental groups open or re-open. They navigate team safety, executive hiring, KPIs, project management platforms, measuring effectiveness, and other keys for a successful re-entry into the new dental world.
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On today's episode of DSO Secrets we are opening up the conversation about the tensions currently happening between dentists and hygienists, and what we can do to move forward in a positive way.
We talked with three experts on this topic to get their take on how dentists and hygienists can become better aligned:
- Heidi Arndt, COO at Strive Dental
- Josey Sewell, VP of Education at Dental Intel
- Kathy Whitely, Clinical Training Director of Staff at Community Dental Partners
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Emmet discusses team, patients, and cashflow with Jacob Puhl, CEO of The Dental Entrepreneur Organization. They discuss these three keys as a framework to cut through the current noise and how to use this approach to lead your DSO in the new dental world.
On today's episode, we have guest host Ken Kaufman, CFO of Community Dental Partners. Ken discusses how to forecast your cash during a time of crisis and when it's time to ramp-up.
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On today's episode, We have guest host Ken Kaufman CFO of Community Dental Partners. Ken will be covering Cash Burn rate.
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Listen in on today's episode with Emmet Scott as he discusses Stress Tools in a Crisis with Dr. Mark Bird and JD Stacey.
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Listen in on today's episode with Emmet Scott as he discusses how to entrepreneur through a crisis on a macro level.
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Listen in on today's episode with Emmet Scott as he discusses how to lead in a crisis.
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Listen in on today's episode with Emmet Scott as he discusses Metrics, Vendors, and Financials.
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Listen in on today's episode with Emmet Scott as he discusses the story of three women. The Craftsman, Carpenter, and Contractor.
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Listen in on today's episode with Emmet Scott as he discusses the Clinician and The Biz Person.
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Listen in on today's episode with Emmet Scott as he discusses the insourcing vs outsourcing with JW Oliver.
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Listen in on today's episode with Guest Host Ken Kaufman as he discusses six steps in the roadmap to DSO financial supremacy.
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Listen in on today's episode with Emmet Scott as he discusses the D.O.P.E System.
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Listen in on today's episode with Emmet Scott and special guest
Brian Colao Director or the DSO industry group at Dykema.
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Listen in on today's episode with Emmet Scott and special guest
Mark Rudolph Talking CPA Strategy.
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On today's episode, we have guest host Ken Kaufman CFO of Community Dental Partners. Ken will be covering why going to GEMBA gets better results and how CDP has implemented it into their business.
For information on "What is GEMBA?" watch this 1-minute video:
https://www.youtube.com/watch?v=8RvfQlx4cxE
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Listen in on today's episode with Guest Host Dr. Charles Moser as he discusses the topic of discipline.
Episodes referenced on creating SOP's: E30 SOP Hacks with Emmet Scott.
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To contact Dr. Charles email him at: cmoser@deodental.com
Listen in on today's episode with Emmet Scott as he dives into the anxiety cycle. Emmet dives into how to identify anxiety, how to deal with it, and ways to break this cycle.
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Listen in on today's episode with Guest Host Dr. Charles Moser as he discusses the Principles of Success.
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To contact Dr. Charles email him at: cmoser@deodental.com
Listen in on today's episode with Guest Host Ken Kaufman as he discusses why your bank balance is wrong.
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Listen in on today's episode with Emmet Scott as he dives into the success cycle. Emmets dives into systems, processes, and a better alternative than copying someone else's SOP.
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Listen in on today's episode with Emmet Scott and special guest
Dr. Charles Moser, VP in charge of Community Management at DEO.
Websites mentioned on the podcast: https://deodentalgroup.com/
To contact Dr.Moser by email: cmoser@deodentalgroup.com
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Listen in on today's episode with Guest Host Ken Kaufman as he dives into the role of data in building a DSO.
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Listen in on today's episode I give my perspective of what I think happened historically around quality assurance in the industry.
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Listen in on today's episode with Dr. Chad Evans as I cover a topic that has been coming up a lot lately from new Dental graduates. We discuss specialties and how to look and shape your future
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Listen in on today's episode with Dr. Chad Evans as dive into the successful attributes of a successful Dentist. Chad started with one location and has since grown to over 30 locations in the last 10 years.
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On today's episode, I sit down with Jacob Puhl CEO of Dentist Entrepreneur Organization. Jake is passionate about establishing thriving dental groups and DSOs by building executive teams, executive leadership, culture, operational systems, recruiting, retention, and financial structure.
Tune in as we discuss what happens when culture breaks down and how to regain it.
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On today's episode, We have guest host Ken Kaufman CFO of Community Dental Partners. Ken will be covering what EBITDA is not. Part three of the three-part series covering the topic of EBITDA.
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On today's episode, We have guest host Ken Kaufman CFO of Community Dental Partners. Ken will be covering what EBITDA is. Part two of the three-part series covering the topic of EBITDA.
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On today's episode, We have guest host Ken Kaufman CFO of Community Dental Partners. Ken is doing a three-part podcast covering the topic of EBITDA starting with today's episode discussing the EDITA Fascination.
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On today's episode, I discuss a question I was asked from a recent presentation. Listen as I discuss whether you centralize call centers and billing.
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On today's episode, I discuss a question I was asked from a recent presentation. Listen as I discuss which executive to hire next to build out your DSO.
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On today's episode, I cover a question that was recently brought up in the DSO Secrets Facebook Group. Listen as I discuss brand recognition and whether it is better to have one brand or multiple brands.
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On today's episode, I discuss a question that has been asked a lot lately around marketing. Listen as I discuss how to make marketing less transactional and really dial in on who is your target avatar.
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On today's episode, I'm taking on the topic of talented staff that you feel are asking for money over and over again. Listen as I discuss how to objectively calculate whether it's worth paying them more or note.
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On today's episode, I'm taking on the topic of income. I have been getting a lot of question about income lately. Listen as discuss the 3 income streams of a DSO.
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During this episode, Jake and Emmet list out their frustrations with the DSO industry.
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