Avaya Podcasts: Recent Episodes
Avaya Podcasts
Listen in as Aragon Research CEO Jim Lundy and Avaya CMO Simon Harrison talk about how the future of work accelerated and evolved because of COVID-19. Businesses are facing the need to adopt work-from-anywhere mindsets, policies, and practices. What does this mean as you ponder a hybrid model that combines remote work with returning to the office? How can you meet the needs of today’s “everything customer,” who wants to be left alone, yet remain connected? How do you deliver in a new economy of experiences, where you need to provide agile, hyper-personalized interactions for both customers and employees? What new solutions and innovations can enable game-changing customer engagement and organizational efficiency? Join us for insightful answers to top-of-mind questions.
Contact Centers need to become intelligent, work-from-anywhere Customer Experience Centers to enable organizations to better serve the “everything customer” in today’s experience economy. Providing more insight, more context and better outcomes for more personalized and empathetic interactions between a brand and its customers. TechTarget talks to Anthony Bartolo, Chief Product Officer at Avaya, about the factors driving change in CCaaS.
LumenVox Is Listening! We sit down with Jeff Hopper to discuss the impacts of encryption, enhanced audio capabilities, and a new Configuration AI Gateway...PLUS orderability through Avaya AND an early adopter opportunity for Avaya partners!
Using their unique "PhonePrinting" approach, Pindrop secures the phone channel using 1,000+ unique acoustic features of a caller to deliver remarkably efficient fraud protection and customer authentication with an 80+% success rate. The ultimate goal of a fraudster is to steal YOUR money...not only in banks but also in insurance and retail. The same technology approach delivers powerful customer authentication.
Using PhonePrinting to secure the phone channel to deliver remarkably efficient fraud protection and customer authentication
We sat down with long-time partner RSI to discuss their world-class solutions harness the power of telecom metrics to track, monitor and manage the performance of network facilities and drive business outcomes. These guys know the business.
AND - they have solution already in place for Avaya Cloud Office!
Solutions for Avaya communication platforms including ACO, IP Office, Aura/CM
We sit down with Matthew Kelly of Spectrum Real Time Solutions to discuss contact center and enterprise data displays and the importance of statistics reporting in the workplace.