Page it to the Limit: Recent Episodes
PagerDuty Community
Page It to the Limit is a podcast that focuses on what it means to operate software in production. Hosted by the PagerDuty Community Team, we cover the leading practices used in the software industry to improve both system reliability and the lives of the people responsible for supporting it.
Additional Resources* TeraSky * Mitchell Hashimoto’s post, My AI Adoption Journey * OpenAI’s follow up, Harness engineering: leveraging Codex in an agent-first world * Scott Rosenberg, Backstage As The Ultimate MCP Server * Learn more about TeraSky’s Backstage plugins * Our prior episodes on Platform Engineering feature Abby Bangser on what is Platform Engineering, Dave Bresci on IDPs, and Avantik Iyer on Backstage * Join the PagerDuty Commons! * PagerDuty Home Page * Episode edited by Mandy Moore * Transcripts by Rev
Additional Resources* Developer Relations: Trust is Built in the Trenches, Not Through Marketing. The Apple story Tessa refers to. * Jobs to be Done. * Built for Devs * Built for Devs on Product Hunt * Check out Tessa’s Developer Adoption Playbook * See the whole episode recording on our YouTube channel * Join the PagerDuty Commons! * PagerDuty Home Page * Episode edited by Mandy Moore * Transcripts by Rev
Additional Resources* Built for Devs * Built for Devs on Product Hunt * Check out Tessa’s Developer Adoption Playbook * See the whole episode recording on our YouTube channel * Join the PagerDuty Commons! * PagerDuty Home Page * Episode edited by Mandy Moore * Transcripts by Rev
Additional Resources* Knightmare: a DevOps Cautionary Tale * Knight Capital Group at Wikipedia * Case Study 4: The $440 Million Software Error at Knight Capital * The Knight Capital Disaster: How a Deployment Error Cost $460 Million in 45 Minutes * SEC report * Join the PagerDuty Commons! * PagerDuty Home Page * Episode edited by Mandy Moore * Transcripts by Rev
Additional Resources* Get a copy of Frictionless for yourself, including the workbook! * The DORA metrics are now at DORA.dev * The SPACE Framework * DX, the Developer Experience Platform * Our episode with Helen Beal on Value Stream Management * Our episode with Steve Pereira and Andrew Davis on Flow Engineering * The Phoenix Project * Some more depth on the RICE Scoring Model * Join the PagerDuty Commons! * PagerDuty Home Page * Episode edited by Mandy Moore * Transcripts by Rev
Additional Resources* Innostax * Mindset, The New Psychology of Success by Carol S. Dweck * Join the PagerDuty Commons! * PagerDuty Home Page * Episode edited by Mandy Moore * Transcripts by Rev
Additional Resources* Mate Security * Meta’s Agents Rule of Two: A Practical Approach to AI Agent Security * Join the PagerDuty Commons! * PagerDuty Home Page * Episode edited by Mandy Moore * Transcripts by Rev
Additional Resources* Lorin Hochstein “TTR: the out-of-control metric” from the Surfing Complexity blog. * DORA and the DORA Metrics * A bit more about statistical process control at deming.org * Moving Past Shallow Incident Data by John Allspaw * Join the PagerDuty Commons! * PagerDuty Home Page * Episode edited by Mandy Moore * Transcripts by Rev
Additional Resources* Cisco AppDynamics * OpenTelemetry * Join the PagerDuty Commons! * PagerDuty Home Page * Episode edited by Mandy Moore * Transcripts by Rev
Today’s episode is about technical debt, not as a cautionary tale, but as a lens. We take a closer look at where debt comes from, how it quietly rewires teams, and why paying it off is rarely just a matter of “cleaning up code.” Along the way, we’ll examine two real-world stories: one where unaddressed debt led to a $440 million disaster, and another where a company used an infrastructure overhaul to rebuild architectural trust. This is about more than code. It’s about momentum, memory, and the systems we inherit.
Additional Resources Check out Boaz’s webinar with Moshe Bar and Matt Johansen: The Science Behind Alert Fatigue in Security Teams: How to Beat It * How Neuroscience Can Help Us Battle Alert Fatigue, at Dark Reading * Understanding Alert Fatigue and How to Prevent It* in the PagerDuty Resources * OX Security * PagerDuty Home Page * Join the PagerDuty Commons * Episode edited by Mandy Moore * Transcripts by Rev
Additional Resources
- PagerDuty Home Page
- PagerDuty Commons
- Episode edited by Mandy Moore
- Transcripts by Rev
Additional Resources* Learn more about Backstage * Backstage GitHub * The State of Backstage in 2025 @ KubeCon 2025 * Connect with Avantika * PagerDuty Backstage Plugin * PagerDuty Home Page * PagerDuty Commons * Episode edited by Mandy Moore * Transcripts by Rev
Additional Resources* Watch Andy session at PagerDuty on Tour * PagerDuty On Tour * PagerDuty Home Page * PagerDuty Commons * Episode edited by Mandy Moore * Transcripts by Rev
Additional Resources* Watch Andrew session at PagerDuty on Tour * PagerDuty On Tour * PagerDuty Home Page * PagerDuty Commons * Checkout.com * Episode edited by Mandy Moore * Transcripts by Rev
Additional Resources* Watch Laura session at PagerDuty on Tour * PagerDuty On Tour * PagerDuty Home Page * PagerDuty Commons * Backstage * Episode edited by Mandy Moore * Transcripts by Rev
Additional Resources Dark Side of Open Source: The Community Strikes Back * Open Observability Talks podcast * What is Copyleft? * Open Source Summit, a Linux Foundation event * Vim After Bram: A Core Maintainer on How They’ve Kept it Going* * State of Open Con * CNCF - The Cloud Native Computing Foundation * PagerDuty Home Page * Episode edited by Mandy Moore * Transcripts by Rev
Additional Resources* Join the new PagerDuty Commons * Check out Laundry Duty with Ben Hutchison * PagerDuty Home Page * Episode edited by Mandy Moore * Transcripts by Rev
Additional Resources* JNation Conference * React Summit Conference * React India Conference * React Alicante Conference * React Norway Conference * Join the new PagerDuty Commons * PagerDuty Home Page * Episode edited by Mandy Moore * Transcripts by Rev
Additional Resources* groundcover * eBPF * Open Telemetry * Join PagerDuty’s new community, PagerDuty Commons * PagerDuty Home Page * Episode edited by Mandy Moore * Transcripts by Rev
Additional Resources* DevOps Vancouver Meetup October 29, 2024 * Visit the new PagerDuty Commons community site! * PagerDuty Home Page * Episode edited by Mandy Moore * Transcripts by Rev
Additional Resources* APM - Application Performance Monitoring at Wikipedia * Jeff’s article, Cloud Dependencies Need to Stop F-ing Us When They Go Down at The New Stack * Jeff’s first episode on the podcast, Reliability of Cloud Dependencies, from February 2023 * PagerDuty Home Page * Episode edited by Mandy Moore * Transcripts by Rev
Additional Resources Get your copy of Confident Devops use code KoganPage20 for 20% off * Project to Product: How to Survive and Thrive in the Age of Digital Disruption with the Flow Framework by Mik Kersten * Open Telemetry * Our episode on Internal Developer Platforms with Dave Bresci * Agile Conversations by Douglas Squirrel and Jeffrey Fredrick * Grover’s Algorithm at Wikipedia * Google’s XPRIZE Quantum for Real-World Impact * Cybernetics: or the Control and Communication in the Animal and the Machine by Norbert Wiener * A Mind at Play: How Claude Shannon Invented the Information Age by Jimmy Soni and Rob Goodman * Phenomenology at the In Our Time podcast by the BBC * PagerDuty Home Page * Episode edited by Mandy Moore * Transcripts by Rev
Additional Resources* Grafana Labs. Join the community * Brandy’s post on monitoring AWS Fargate * Get started with Grafana and Java * Prometheus * Network Monitoring with Grafana and Prometheus * Open Telemetry * Raspberry Pi * PagerDuty Home Page * Episode edited by Mandy Moore * Transcripts by Rev
Additional Resources Get your copy of Project Hail Mary by Andy Weir * More on Larry Niven * The Three-Body Problem* by Cixin Liu * Charles Stross * Starship Troopers * PagerDuty Home Page * Come hang out with us in the Hangops Slack * Episode edited by Mandy Moore * Transcripts by Rev
Time for some summer reading! Elora and Mandi talk about crypto, Walmart parking lots, and money laundering.
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Cory Doctorow's craphound.com
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Get your copy of Red Team Blues
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Learn more about Radical Candor by Kim Scott
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PagerDuty Home Page
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Episode edited by Mandy Moore
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Transcripts by Rev
Additional Resources Get your copy of Tidy First?* * Join a future episode! https://bit.ly/PageItBookClub * PagerDuty Home Page * Episode edited by Mandy Moore * Transcripts by Rev
Additional Resources* Techtonica * Ada Developers Academy * PagerDuty Home Page * Episode edited by Mandy Moore * Transcripts by Rev
This month our book club features Flow Engineering: From Value Stream Mapping to Effective Action, out May 14, 2024 from IT Revolution Press. The authors, Steve Pereira and Andrew Davis, join Mandi to talk about the book, the practice of Value Stream Mapping, and achieving Flow in an organization.
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Learn more, join the newsletter and office hours at https://flowengineering.org/
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Order Flow Engineering, available May 14, 2024
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More on OODA
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If you're not familiar with the parable of the blind men and the elephant
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Our prior episodes with Helen Beal on Value Stream Management and Dominica DeGrandis on Making Work Visible
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PagerDuty Home Page
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Episode edited by Mandy Moore
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Transcripts by Rev
Additional Resources* Winglang - A programming language for the cloud * Winglang Playground * Wing Cloud * PagerDuty Home Page * Episode edited by Mandy Moore * Transcripts by Rev
Additional Resources A writeup of a talk by Breanne about doing transformative work in sometimes-reluctant orgs. * A Diana Initiative talk by Breanne about becoming a security partner, and an accompanying Gusto blog post on the subject. * Reinventing Cybersecurity, edited by Jasmine Henry, is free* and has a chapter from Breanne about cultivating a positive and open security culture. * Read the Fantastic Manual from BSides 2022 talks about knowing what to document and how to keep the right information out there in the right form. * When it comes to talking about security partnership, this pair of Netflix posts are about as definitive as it gets: one and two. * PagerDuty Home Page * Episode edited by Mandy Moore * Transcripts by Rev
Additional Resources Get your copy of Kill it with Fire* * https://www.bellotti.tech/ * PagerDuty Home Page * Episode edited by Mandy Moore * Transcripts by Rev
For a full transcript of this episode, click the “Display Transcript” button above.
Additional Resources* Adidas * Adidas Engineering Blog * PagerDuty Home Page * Join the PagerDuty Community * Episode transcribed by Rev
Additional Resources* Jeli.io * Our episode on Psychological Safety with Tim Geraghty * Learning From Incidents * PagerDuty Home Page * Learning from Incidents * Episode edited by Mandy Moore * Transcripts by Rev
Additional Resources Want a copy of After the Gold Rush? Send us an email * Join us on a future episode! bit.ly/PageItBookClub * After The Gold Rush at Goodreads. * More from Steve McConnell * The Gang of Four: Design Patterns: Elements of Reusable Object-Oriented Software by Erich Gamma, Richard Heim, Ralph Johnson, and John Vlissides * The Agile Manifesto * Extreme Programming * The Phoenix Project by Gene Kim, Kevin Behr, and George Spafford; and The Unicorn Project by Gene Kim * Kill it with Fire* by Marianne Bellotti * PagerDuty Home Page * Episode edited by Mandy Moore * Transcripts by Rev
For a full transcript of this episode, click the “Display Transcript” button above.
Additional Resources* PagerDuty Home Page * Backstage.io * PagerDuty plugin for Backstage * Join the PagerDuty Community * Episode transcribed by Rev
Additional Resources* ElevateCX * Support Driven * PagerDuty Home Page * Episode edited by Mandy Moore * Transcripts by Rev
Additional Resources Want to be on a bookclub episode? Have a book we should read? Let us know! https://bit.ly/pageitbookclub * Close to the Machine: publisher’s website, Goodreads * Mandi mentions The Cathedral and the Bazaar by Eric S. Raymond; and Dreaming in Code* by Scott Rosenberg * PagerDuty Home Page * Episode edited by Mandy Moore * Transcripts by Rev
Additional Resources* Powertools for AWS Lambda + Python + TypeScript + Java + .NET * Powertools for AWS Lambda - Automation * Powertools for AWS Lambda - Discord * PagerDuty Home Page * Working in Public: The Making and Maintenance of Open Source Software by Nadia Eghbal * Episode edited by Mandy Moore * Transcripts by Rev
Additional Resources* Syntasso * The CNCF Platforms Working Group * CNCF Platforms White Paper and Platform Engineering Maturity Model * Gregor Hohpe’s Platform Strategy * Team Topologies by Matthew Skelton and Manuel Pais. Manuel was featured on an earlier episode. * KubeCon | CloudNativeCon Europe 2024 * PagerDuty Home Page * Episode edited by Mandy Moore * Transcripts by Rev
Additional Resources* Welcome Tiago episode * Episode 100! Pagey’s Nostalgia Hour * Sustainable On-Call Culture with Paige Cruz * Team Topologies with Manuel Pais * The Incident Response Landscape with CTO Tim Armandpour * Prioritizing Post-Incident Actions with J. Paul Reed * Incident Communications with Kat and Mandi * Some of our events: CodeMash, DevOpsDays Taipei, DevOps Barcelona, Support Driven, AWS re:Invent * January 2024 Terraform Roundtable * PagerDuty and Backstage: GitHub, on the Backstage marketplace, and more from The Unplanned Show * PagerDuty Status Pages * PagerDuty Blog * PagerDuty Runbook Automation * Intro to PagerDuty Copilot and sign up for Early Access * PagerDuty Analytics Insights, plus videos for Q3 and Q4 * PagerDuty Home Page * Episode edited by Mandy Moore * Transcripts by Rev
Additional Resources* The Python Software Foundation * PyPI, the Python Package Index * Tidelift * Python on Mars and F´, a NASA project for embedded and spaceflight systems * Practical Object-Oriented Design by Sandi Metz * CISA, the Cybersecurity & Infrastructure Security Agency (USA) * AWS Heroes * Vint Cerf’s TEDxMidAtlantic talk and a more recent Google Cloud interview about the Interplanetary Internet project * pdpyras, a Python module for accessing PagerDuty’s APIs * PagerDuty Home Page * Episode edited by Mandy Moore * Transcripts by Rev
Additional Resources* Dr. Richard Cook’s How Complex Systems Fail * Papers We Love * LFI - the Learning From Incidents community. * PagerDuty Home Page * Episode edited by Mandy Moore * Transcripts by Rev
Additional Resources* Elora’s acapella group, Countermeasure * Hear all the barbershop ringtones * PagerDuty Home Page * Episode edited by Mandy Moore * Transcripts by Rev
Additional Resources The Goal by Eliyahu M. Goldratt at Goodreads * Find The Phoenix Project, The Unicorn Project* and others at IT Revolution Press * PagerDuty Home Page * Episode edited by Mandy Moore * Transcripts by Rev
Additional Resources* Read the posts here: Part 1, Part 2, Part 3 * PagerDuty Home Page * Episode edited by Mandy Moore * Transcripts by Rev
Additional Resources* PagerDuty Home Page * Episode edited by Mandy Moore * Transcripts by Rev * Team Topologies * Team Topologies Academy
Additional Resources* PagerDuty Home Page * Episode edited by Mandy Moore * Transcripts by Rev
This week we check in with PagerDuty's CTO, Tim Armandpour, to learn more about his perspectives on the state of incident response, where reliability work is headed, and the challenges organizations are still facing.
This week we're joined by Mark Hatch, Senior Director of Infrastructure at Recharge, for a bit of a trip down memory lane. How has infrastructure, monitoring, and response changed for Operations folks in the last 20 years? Mark shares his experiences with us.
This is an exciting episode: we're welcoming a new team member to PagerDuty's Developer Advocacy team, as well as an additional host for this podcast! Listen in to meet Tiago Barbosa and learn more about what he's excited to bring to the PagerDuty community going forward.
In this episode, we dive into the world of artificial intelligence (AI) and its impact on developer experience. James Governor of Redmonk joined us to explore the varying opinions on AI, from the fear of a robot takeover to the integration of AI in our daily lives. Tune in for a discussion on how AI is shaping the future of developers and how we can seek balance amidst rapid innovation. _To add emphasis to a point made in this episode: host Kat Gaines asked ChatGPT to write the first draft of our episode description. Three versions + her human edits later, she felt we had landed on something publishable._
How and when you communicate about an incident is important for keeping stakeholders, users, and customers informed. It also has ramifications for your Support teams and how disruptive an incident can be for them. In this episode, PagerDuty DevOps Advocates Kat Gaines and Mandi Walls discuss the intricacies of communicating during an incident.
Additional Resources* Scott’s first Dev post about ngrok * Find out more about ngrok * “Just write business logic” article: The Self Provisioning Runtime * The folks at J on the Beach are not kidding around * PagerDuty Home Page * Episode edited by Mandy Moore * Transcripts by Rev
Additional Resources Visit the Value Stream Management Consortium for the State of VSM Reports and 20% discount on annual Influencer membership using code PAGERDUTY20* * Find Flowtopia sessions and other videos on the VSM YouTube Channel * The DevOps Institute * PagerDuty Home Page * Episode edited by Mandy Moore * Transcripts by Rev
Managing work processes across an organization can be a challenge. Shared responsibilities and bottlenecks can cause confusion, stress, and delays. In this episode, we talk with Helen Beal about Value Stream Management, a practice for gathering insights on workstreams from ideas to value realization.
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Visit the Value Stream Management Consortium for the State of VSM Reports and 20% discount on annual Influencer membership using code PAGERDUTY20
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Find Flowtopia sessions and other videos on the VSM YouTube Channel
Many work processes require sophisticated orchestration of data among any number of different software applications. Low-Code and No-Code solutions can help folks create powerful automation to assist in this process. Sarah Ryan joins us to talk about how teams can benefit from these solutions.
Additional Resources
- PagerDuty Home Page
- Guide to assembling a year in review
- Building Greater Operational Efficiency with PagerDuty
- PagerDuty's Service Ownership operations guide
- The Sustainable Web Manifesto
- Sustainable Web Design by Tom Greenwood
- Ecograder's "How Green is Your Website?" tool
- Hubspot's "State of Burnout in Tech" 2022 report
- PagerDuty's Status Page and Status Update Notification Templates features
- Episode edited by Mandy Moore
- Transcripts by Rev
Additional Resources* AWS Startups * PagerDuty Home Page * Episode edited by Mandy Moore * Transcripts by Rev
Additional Resources* PagerDuty Home Page * Past Episode: Support Career Stories * PagerDuty’s Incident Response Ops Guide * PagerDuty’s Customer Support Ops Guide * Episode edited by Mandy Moore * Transcripts by Rev
Additional Resources
- PagerDuty Home Page
- Past episode: Support Career Stories
- PagerDuty's Incident Response Ops Guide
- PagerDuty's Customer Support Ops Guide
- Episode edited by Mandy Moore
- Transcripts by Rev
Additional Resources* PagerDuty Home Page * Metrist * Watch Jeff’s PagerDuty Summit 2022 session on YouTube * Episode edited by Mandy Moore * Transcripts by Rev
Additional Resources* PagerDuty Home Page * Episode edited by Mandy Moore * Transcripts by Rev
Additional Resources* Jeremy Clark * Sweetwater * PagerDuty Home Page * Episode edited by Mandy Moore * Transcripts by Rev
Additional Resources* Join Ops.IO and follow PagerDuty! * Follow LearnAboutOps on Twitter. * Blink * Check out our other community focused episodes: Developer Communities with Mary Thengvall and Julie Gunderson and Open Source Communities with benny Vasquez. * PagerDuty Home Page. * Episode edited by Mandy Moore. * Transcripts by Rev.
Additional Resources Mary’s book, The Business Value of Developer Relations* * DevOpsDays Conference series * PagerDuty Home Page * Transcripts by Rev
PagerDuty has been nominated in the 'Best End-to-End DevOps Tool/Service' category in the DevOps Dozen Awards 2022. Head to https://devopsdozen.com to cast your vote for PagerDuty
API security is more than just putting up a firewall and watching the perimeter of your application. You also need to observe what is going on inside. Join us as we talk with Rob Dickinson, founder and CTO of Resurface, about API security.
Your network layer is the foundation of your service reliability. When things go wrong, they go very wrong. Stuart Clark joins us to talk about the stress the network can cause.
Additional Resources * No, Red Hat 4 is not still available. * PagerDuty Home Page * Join the Community Forums * Transcripts by Rev
Sometimes you plan to become a manager, sometimes it just happens. When leading a team with different types of tasks and responsibilities, Scott took some time to find folks who weren't just like everyone else.
Additional Resources * The OWASP Top 10 * PagerDuty’s Security Training * Hackers. A cautionary tale of password security and the need for multifactor auth. * PagerDuty Home Page * Transcripts by Rev
October is Cybersecurity Awareness Month! Our security team at PagerDuty helps our engineers keep our platforms safe, helps our employees with security training, and much more. Megg and Patrick joined us for this episode to tell us about what they do and how they got to where they are.
Additional Resources * Buoyant * Linkerd Project * Jason’s presentation, Diagnose Application Issues with Linkerd * PagerDuty Home Page * Transcripts by Rev
The Linkerd service mesh for Kubernetes helps your application access resources and secures network connections. We talked with Jason Morgan of Buoyant about service meshes in general and Linkerd in particular to learn more about it.
Embracing automation in distributed systems is key for reaching scale and efficiency. This week we talk to Jake Cohen about runbook automation, what it means for teams, and how it creates opportunities for automated diagnostics.
Additional Resources * What is Runbook Automation? * Learn more about PagerDuty Process Automation * Check out this post for more on Automated Diagnostics and this one for AWS plugins. * See Automated Diagnostics in action in this recording from our Twitch channel. * PagerDuty Home Page * Join our Community Forums * Transcripts by Rev
The Software Bill of Materials, or SBOM, is a list of any and all components included in a software artifact. In the United States, SBOMs are a requirement for software used by the federal government. This week we talk to Barak Brudo about the mechanisms used to create and use SBOMs.
Your company's customer support team makes sure your customers feel taken care of, but they can also become valuable adds to your engineering teams. Listen to this episode for insights and advice on making the switch from Andra Burck and Isabella Applen of PagerDuty, and Pablo Gonzalez of Salto.
In this episode, Fred Harper joins us to talk about mental health and his experiences with neurodiversity.
Observability, monitoring, and other operational features of your services can't be bolted on at the end of the development process. Setting teams up for success with best practices helps organizations meet their goals.
Managing a team's performance is more than just firing those who don't behave well and promoting those that do. It's nurturing and growing your team to help them perform at their best. Ted Neward, co-founder of Solidify/US talks about his experiencing managing the performance of software teams.
It's time for PagerDuty Summit 2022. In this bonus episode, some of the PagerDuty team joins us to talk about the events, the content, the swag, and all the things they're excited to share with PagerDuty's users and community.
Technical services and applications don't have to live forever. Knowing when to shut down a service or feature that isn't working, and doing it in a way that keeps your users happy, is it's own practice. PagerDuty's Sean Steacy joins us to talk about PagerDuty's EOL process.
Open Source software projects rely on strong communities for support, feature development, bug fixing, and any number of other technical tasks. But communities also provide users with a place to share experiences and find like-minded folks. benny Vasquez, Chair of the AlmaLinux Board of Directors, joins us to talk about what's great about community.
Sharing information in technical communities is key to product and feature adoption. Sharing information within technical teams is crucial to creating shared knowledge about services and their environment. Mary and Kimberly join us to talk about how their backgrounds in Library Science help them create and manage the documentation their organizations need.
Service Level Objectives (SLOs) are a method for focusing work on reliability. As a tool for your team, SLOs provide insight into service performance and can act as a framework for prioritizing tasks and features.
Kolton and Alex reflect on how they identified the space where they could build their respective companies and the shift from larger entities to start ups. Part 2 of a 2-part crossover with the Break Things on Purpose podcast.
The one where we talk about security champions: how it's different from DevOps, why recognition is so critical for success, and how you can get started with championing security.
Iris Carrera is a Senior Site Reliability Engineer at Dutchie focused on observability and incident response. Prior to Dutchie she worked at HashiCorp building the infrastructure that supports HashiCorp Cloud Platform. Iris has worked on infrastructure and site reliability in aerospace, cannabis, and cloud PaaS environments. Iris lives in Seattle, WA, with her partner and pup. She joined us recently to talk about the experience of being new to incident command and how checking in with your peers and yourself can smooth out the process.
Communication is something we can always get better at. Michael Callaghan joins us to talk about communication mistakes we commonly make and how to learn from them.
Dominica DeGrandis is the author of Making Work Visible, and Principal Flow Officer at Tasktop. She joined us to talk about how important it is for teams to ensure that all of their work is accounted for in planning.
The Verica Open Incident Database is a community-contributed collection of software-related incident reports. Courtney Nash tells us all about it.
Rich Lafferty is a Staff SRE at PagerDuty. In this episode he shares with us what it is a Staff SRE does as well as why high availability and disaster recovery matter and why it's good to reevaluate your plans periodically.
Greg Albrecht is a tech company CTO and has been disaster deployed for hurricanes, earthquakes, wildfires, and other events requiring emergency response. He brings his experience in real-world emergency response to the technical world.
Have you made the leap to a new job during the 'Great Resignation'? Lots of folks have, or are thinking about it. Join us for this episode on what job hunting, recruiting, and hiring is like in the tech industry today with Wendy McIntosh.
Kat Gaines joins our PagerDuty Advocates team as our newest DevOps Advocate, but she has a long history with PagerDuty. She's also a Customer Service pro, so we invited her to the podcast to talk about what she's looking forward to as an Advocate and how Customer Service and DevOps can work together.
Curious about how new organizations were able to maintain their uptime during a news cycle as intense as what turned into Election Week 2020? In this episode Quintessence discusses hypercare preparedness that was put into place at The New York Times with three senior members of their Election Readiness effort - Megan Araula, Lead Software Engineer & Election Readiness Tech Lead, Alexandra Shaheen, Program Manager & Election Readiness Program Lead, and Vinessa Wan, Technical Product Manager, Election Readiness Emeritus.
Technology and preparedness for incidents isn't just for the private sector. This week, Mandi is joined by Jonathon Canada, Sr. Solutions Engineer at Teleport and a Cyber Operations Officer in the Army National Guard, to talk about his unique path.
All-star trio Charity Majors, Liz Fong-Jones, and George Miranda join us this week to talk all things observability, observability engineering, and their new book on the subject.
Mandi is joined by Brittany Woods, Server Automation Manager at H&R Block, to talk about automation, cloud, and all the things.
In this episode, Mandi Walls talks with Tom Geraghty, Transformation Lead at Red Hat's Open Innovation Labs, about psychological safety and why it is crucial for modern high-performing teams.
Tim Nicholas, Principal Engineer for SRE at Xero, talks to Julie Gunderson about the importance of using incidents as learning opportunities.
Julie, Scott, Quinn, and Mandi chat about PagerDuty Summit 2021. And a bunch of other stuff.
Welcome to Page It to the Limit! Patrick Debois, currently at Snyk and author of the DevOps Handbook, joins us to talk about how to think about DevSecOps from the vantage point of Development and/or Operations.
Hello and welcome back to another episode about DevSecOps! Today we’re talking with our very own Franklin Mosley about how to build DevSecOps programs - so if you’re trying to start or support a program of your own, or would like some tips to work better with your security team, take a listen!
Welcome to the second half of our two part episode with James Governor at Redmonk! Today we’re talking about the hiring pipeline, and the processes involved.
This episode is a two parter, with James Governor at Redmonk! First, we’ll be discussing how tools support cultural changes and the ability to make more usable software.
In this episode, Mandi is joined by Murriel Perez McCabe, an Enterprise Customer Engineer at Google, to talk about her career evolution from running systems herself to helping customers run their systems better.
Laurie Barth joins Scott to talk about gaining confidence in your code through testing.
Emily Freeman and Nathen Harvey join Mandi to talk about their book 97 Things Every Cloud Engineer Should Know and some HugOps.
Is your software understandable and what does that mean? Today, we’re discussing what it means to make software understandable with Liran Haimovitch, co-founder and CTO of Rookout.
The PagerDuty Community Team has some great stuff in store for 2021. In this episode, we talk to Alexa Alley, Community Engagement Program Manager, about some of the things that are coming and what you can do to get involved.
Ready to resolve 2020? So are we! Today we’re talking about how 2020 went for us and our team - laughs, lessons, and thoughts.
Want to learn about SaaS development? Today, I’m speaking to Arthur Berezin, Founder and CEO of the JovianX platform. We’ll be talking about common considerations that go into building a SaaS service as well as pitfalls to avoid - including the SaaS control plane, multitenancy model, and more!
Curious about how new organizations were able to maintain their uptime during a news cycle as intense as what turned into Election Week 2020? In this episode Quintessence discusses hypercare preparedness that was put into place at The New York Times with three senior members of their Election Readiness effort - Megan Araula, Lead Software Engineer & Election Readiness Tech Lead, Alexandra Shaheen, Program Manager & Election Readiness Program Lead, and Vinessa Wan, Technical Product Manager, Election Readiness Emeritus.
Liran Tal joins us to discuss the security challenges and misconceptions people have about using third party dependencies.
Luke Tucker is in charge of building the global hacker community at HackerOne, where over 800,000 members gather to help make the Internet more secure. Scott and Luke talk about building and running such a large community spread all over the world.
In this PagerDuty Summit special, we hear from Gremlin's Tammy Bryant as she gives us a sneak peak into her talk on Building and Scaling Site Reliability Teams (SRE) teams. Tammy talks to us about the importance of SRE and how to build teams with the right culture.
Liz Fong-Jones speaks about her upcoming talk at PagerDuty Summit, on 23 September, as well as other topics including how Honeycomb is handling the COVID pandemic and how to navigate work-life balance when home is work.
In this PagerDuty Summit Special episode Julie Gunderson talks with Connie-Lynne Villani, Director of Incident Management at Fastly about her upcoming PagerDuty Summit talk: Approaching Incident Response Compassionately and why it is important for both people and the organization.
George Miranda returns as a guest to talk about how we need to all have more empathy for each other, be more gentle, and have anchors in our lives that can help us deal with incidents that aren't over
Lilia Gutnik joins us this week and talks to us about her favorite aspects of our upcoming PagerDuty Summit!
Mandi Walls talks with John Allspaw, Co-Founder and Principal at Adaptive Capacity Labs, about the practice of dealing with technical incidents.
In this episode Matty Stratton makes a special appearance talking to us about Digital Transformation, Government Agencies, the impact of COVID, and thinking ahead.
Julie Gunderson and Mandi Walls talk with J. Paul Reed, Senior Applied Resilience Engineer at Netflix, about the importance of thinking about your humans and how operations has changed in the light of COVID-19.
In this episode Julie Gunderson plays right answers/wrong answers with Brian Weber, Sr. Site Reliability Engineer at Twitter and Brian Rutkin, Staff Site Reliability Engineer at Twitter. The guests share both the right ways and the wrong ways of doing things.
Jaime Woo and Emil Stolarsky are Co-founders of Incident Labs and curators The Post-Incident Review zine. They talk with Scott about the importance of learning from mistakes, what makes a good post-incident report, and more importantly how to get people to read them.
Austin and George discuss why other industries (like industrial scale shipping) are able to automate massive systems without adding complexity, yet the software industry hasn’t adopted the same approach. Why are we okay with that? We discuss the ideas that are driving today’s complex designs and identify a few ways to reframe our views.
Sumbry, Head of Reliability Engineering at AirBnb, and George discuss tips for the current challenge many of us in the software industry are facing: how we communicate with our coworkers remotely. We consider lessons learned from managing globally distributed teams and compare those to what we’re learning now due to the COVID-19 pandemic.
In this episode, the PagerDuty community team discusses what they have learned at PagerDuty and in the industry over the last 20 years.
Leandro and George discuss a few of the practical considerations that teams need to tackle when moving to a model where teams own the code they ship to production.
In this episode, Julie Gunderson talks with Jason Yee, Director of Advocacy at Gremlin about the current state of affairs with COVID-19 and the similarities between incident response and chaos engineering.
In this episode host Julie Gunderson talks with Corey Quinn, the "Number One Cloud Influencer for 2019", named by Analytica.
Scott McAllister and George Miranda, cover practical ways to figure out how to code, ship, and own your own software in production by discussing the Full-Service Ownership Ops Guide
In this episode, Julie Gunderson talks with Bea Hughes, Senior Security Engineer and Sarai Rosenberg, Insecurity Princess; both from PagerDuty, about all things security.
Paul Hinze and Robbie Th'ng from HashiCorp join Scott as they talk about Terraform and infrastructure as code
Jay Gordon is the host of the popular On-Call Nightmares podcast. Matt and Jay discuss some of the stories Jay has heard, as well as how on-call has changed over the years.
In this episode host George Miranda chats with Bruce Wong, Director of Engineering at StitchFix, about practical ways of getting started with Chaos Engineering.
In this episode, host Julie Gunderson talks with Google’s Yuri Grinshteyn, Customer Engineer at Google Cloud and specialist in reliability, about the importance of smart alerting and Service Level Objectives.
In this episode the four show hosts introduce themselves, concepts behind this podcast, and a few of the upcoming episodes.