The Profitable Property Management Podcast: Recent Episodes

Jordan Muela

Welcome closers! The Profitable Property Management Podcast is the show for property management entrepreneurs who don’t settle for average results. Your host Jordan Muela, Co-Founder of LeadSimple and PM Grow Summit, interviews a new world-class property management entrepreneur or industry expert every week and gets them to share actionable insights to help you grow your property management empire.

Whether you manage 100 units or 1000, this is the show that's going to help you see the big picture and give you the tools and tactics that you need to achieve your goals.

So, if you're tired of hearing the same recycled strategies and content everybody else is talking about, this is going to be a fresh take to help you take your business to the next level.

Welcome Closers!

Serial entrepreneur Benton Cotter joins us to share his journey scaling multiple property management companies from 100 to 4000+ units. Gain unique perspectives on centralization, integration, company culture, competing with large platforms, and more.

Key Moments:

Getting started in property management
Rapid growth through digital marketing
The portfolio manager model
Lessons on centralization
Managing regulations across markets
Integrating after a tech company acquisition
Current M&A trends in property management
Exiting a company after 1 year
New partnership focused on service

Don't miss future episodes with Benton and other industry experts!

For more thought-provoking discussions and insights, subscribe to our YouTube channel. We'd love to hear your thoughts on the episode, so please leave a comment or review!

https://www.youtube.com/@profitablepropertymanagement

Are you a property manager looking to scale your business in 2023?
Join us for LeadSimple University in Austin, TX from December 5-7. This exclusive event brings together top industry experts to teach you the latest systems and processes to automate tasks, streamline operations, and develop rockstar team members. You'll leave with actionable strategies to 10x your growth, reduce stress, and create predictable profits. Space is limited, so secure your spot today at https://www.leadsimple.com/lsu.
Unlock your full potential with LeadSimple University!

Welcome Closers!

In this episode, Jordan provides an in-depth analysis of mergers, acquisitions, and venture capital in the property management industry. He discusses the recent cycle of rollups and outside capital entering the space, explaining why standardizing complex property management operations has proven difficult. Jordan contrasts the venture capital versus value investing mindsets, arguing that cashflow-focused deals often fare better than those emphasizing big revenue promises. He also highlights the knowledge asymmetry that exists between experienced property managers and outside capital pursing deals in the space.

Key Moments:

The recent cycle of capital and rollups in property management
The challenges of standardizing complex operations across different property types
Why venture capital has struggled to generate standout returns in residential property management
The difference between cashflow valuation versus revenue multiples
The knowledge asymmetry between seasoned property managers and outside capital

If you enjoyed this episode, don't forget to subscribe to the Profitable Property Management Podcast on your favorite podcasting platform. For more thought-provoking discussions and insights, subscribe to our YouTube channel. We'd love to hear your thoughts on the episode, so please leave a comment or review!

More episodes of The Profitable Property Management Podcast:

https://www.youtube.com/@profitablepropertymanagement

Are you a property manager looking to scale your business in 2023?
Join us for LeadSimple University in Austin, TX from December 5-7. This exclusive event brings together top industry experts to teach you the latest systems and processes to automate tasks, streamline operations, and develop rockstar team members. You'll leave with actionable strategies to 10x your growth, reduce stress, and create predictable profits. Space is limited, so secure your spot today at https://www.leadsimple.com/lsu.
Unlock your full potential with LeadSimple University!

Welcome Closers,
In this episode, we dive deep into the world of customer complaints with Jordan Muela, a seasoned entrepreneur and expert in handling customer feedback. Jordan shares his unique approach to transforming complaints into opportunities for growth and improvement.

Episode Overview:

Jordan joins us to discuss the power of handling customer complaints effectively. He introduces us to the concept of CCR (Complaint, Contribution, Request), a method that transforms complaints into possibilities. Jordan shares his insights on how to use complaints as a tool to improve services and build stronger relationships with customers.

Key Moments:

Understanding the concept of CCR (Complaint, Contribution, Request)
How to effectively handle customer complaints
Real-life examples of transforming complaints into opportunities
The impact of CCR on business growth and customer relationships

If you enjoyed this episode, don't forget to subscribe to our YouTube channel for additional content.

https://www.youtube.com/@profitablepropertymanagement

Are you a property manager looking to scale your business in 2023?
Join us for LeadSimple University in Austin, TX from December 5-7. This exclusive event brings together top industry experts to teach you the latest systems and processes to automate tasks, streamline operations, and develop rockstar team members. You'll leave with actionable strategies to 10x your growth, reduce stress, and create predictable profits. Space is limited, so secure your spot today at https://www.leadsimple.com/lsu.
Unlock your full potential with LeadSimple University!

Welcome Closers!

In this episode of the Profitable Property Management Podcast Jordan shares his unique perspective on the concept of "Infinite Games" and how it applies to the workplace and our personal lives.

Key Moments:
• The concept of "Infinite Games" and how it applies to the workplace and our personal lives.
• Insights on how the journey towards a goal can lead to personal and professional growth.
• Importance of commitment in achieving goals and how it can lead to personal transformation.
• The importance of quality relationships at work and how they contribute to a fulfilling career.

If you enjoyed this episode, don't forget to subscribe to the Profitable Property Management Podcast on your favorite podcasting platform. For more thought-provoking discussions and insights, subscribe to our YouTube channel. We'd love to hear your thoughts on the episode, so please leave a comment or review!
More episodes of The Profitable Property Management Podcast:
https://www.youtube.com/@profitablepropertymanagement

Welcome Closers,
In this insightful episode, Jordan dives into the importance of vision and values in the workplace, the role of risk-taking in business, and the power of meaningful work. Jordan shares his unique perspective on these topics, providing valuable insights for entrepreneurs and business leaders alike.

Welcome Closers,

In this solo episode, Jordan Muela dives into the critical concept of personal agency - the power each of us has to influence outcomes and events through our choices and actions. He explores how adopting a high agency mindset is key to achieving goals, overcoming obstacles, and creating the life you want.

Topics Discussed:

The difference between feeling you have agency vs. feeling like things are happening to you (00:00:45 - 00:01:42)
Why believing you have agency is a choice and mental "exercise" (00:01:44 - 00:02:13)
Where lack of agency shows up: conversations with team members, complaining vs solving problems (00:02:13 - 00:04:19)
The importance of curiosity not judgment when faced with low agency attitudes (00:04:19 - 00:05:27)
You always have a choice - even if it's difficult or painful in the moment (00:05:27 - 00:07:27)
Getting clear on your vision to justify the price of agency (00:07:27 - 00:08:18)
Daily practice of flexing your agency "muscle" (00:08:18 - 00:09:36)

Resources:

More episodes of The Profitable Property Management Podcast: https://www.youtube.com/@profitablepropertymanagement

Subscribe on YouTube for more content:

Don't miss future episodes - subscribe to Jordan's YouTube channel via the link above for more great content aimed at helping you build profitable systems in your business and life!

Welcome Closers!

In this solo episode, host Jordan Muela dives into the critical concept of personal agency - the power each of us has to influence outcomes and events through our choices and actions. He explores how adopting a high agency mindset is key to achieving goals, overcoming obstacles, and creating the life you want.

Resources:

More episodes of The Profitable Property Management Video Podcast: https://www.youtube.com/@profitablepropertymanagement

Subscribe on YouTube for more content:

Don't miss future episodes - subscribe to Jordan's YouTube channel via the link above for more great content aimed at helping you build profitable systems in your business and life!

Hello Closers!
In this podcast episode, Bradley Johnson provides valuable insights into effective management strategies, the importance of clear communication, and the challenges of leading a property management business. Whether you're a property manager or interested in the industry, this episode offers practical advice and lessons learned from Bradley's experience.

Subscribe to The Profitable Property Management Podcast to gain valuable insights and strategies for running a successful property management business. Stay updated on the latest episodes and learn from industry experts like Bradley Johnson. Don't miss out on the opportunity to grow your business and increase profitability.

Welcome Closers!

Join us as David Borden, a seasoned entrepreneur, shares his journey from the military to mastering property management. Learn from his experiences with RentClicks.com and his current venture, RentVine. Tune in for insights on the future of rental properties and tips on scaling your business.

Subscribe to the Profitable Property Management Podcast to gain valuable insights and strategies for growing your property management business. Don't miss out on future episodes filled with expert interviews and actionable tips. Subscribe now on your favorite podcast platform.

Welcome Closers!
In this episode of The Profitable Property Management Podcast, host Jordan welcomes special guest Carla Browne, a property management expert from Canada. Carla shares her journey in the property management industry, her experiences with real property management organizations in the U.S., and her insights on the Canadian market. She discusses the challenges and opportunities in the property management industry and emphasizes the need for professionalism and growth in the field.

Topics Discussed:

Carla's transition from real estate to property management
The importance of passion and determination in overcoming challenges
Carla's involvement with real property management organizations in the U.S.
The unique opportunity for growth in the Canadian market
The need to elevate the property management profession in Canada
Differences between the Canadian and U.S. property management markets

Subscribe to The Profitable Property Management Podcast to get access to more episodes featuring industry experts and valuable insights on property management.
Don't miss out on the opportunity to grow your property management business and increase your profitability.

Welcome Closers!

In this episode of The Profitable Property Management Podcast, host Jordan Muela and special guest Corey Bohner discuss the challenges of dealing with tenants in property management. They explore how to cultivate healthy and functional tenant relationships that serve business goals and objectives.

Throughout the episode, Jordan and Corey provide valuable insights and strategies for dealing with difficult tenants and cultivating healthy tenant relationships in property management.

Don't miss out on this informative and engaging episode of The Profitable Property Management Podcast. Like the video, subscribe to the channel, and sign up for the newsletter for more updates on property management strategies and insights.

Welcome Closers!
In this episode of The Profitable Property Management Podcast, Mark Brower and Jordan discuss the unique opportunities and challenges facing the property management industry in the current political climate. They also delve into the importance of having a clear vision for your business and the value of investing in process and change management.
If you're a property manager or interested in the industry, this episode is a must-listen. Gain valuable insights and strategies for navigating the current political climate and maximizing value creation for your clients.

Welcome Closers!

In this episode of the Profitable Property Management Podcast, host Jordan Muela interviews Peter Mackenzie from Rincon Property Management. Peter shares his journey as a serial entrepreneur and how he backed into property management. He also talks about the challenges of leaving a secure job to pursue entrepreneurship and the importance of surrounding yourself with good people. Peter discusses his approach to team management and how he invests in marketing to grow his business. He also talks about the challenges of being an accidental landlord and how his podcast, The Accidental Landlord, helps educate and connect professionals who serve this market. Tune in to learn how Peter's unique background and hustle mentality have helped him succeed in the property management industry.

Welcome Closers!

In this episode, Jordan Muela welcomes guest Daniel Craig to discuss various aspects of entrepreneurship, personal growth, and business success. They cover topics such as the importance of clarity and understanding the baseline before making changes, using self-reported data versus automated data, and the potential leverage that can come from investing in the development of team members. Danny shares his belief that the purpose of business is to create a passive residual income, separate from nonprofit community work, and emphasizes the importance of becoming a new person and embracing difficulty in the struggle of entrepreneurship. Overall, the conversation offers a unique perspective on the role of finances in entrepreneurship and creating something bigger than just making money.

If you want to learn from the best then this is one to listen to. Michael has been through the gamut, seen the best and worst of property management and has managed to come out on top.

The amount of knowledge he shares in this episode is priceless, so take out a pen and paper and be prepared to write down some gems.

"Never stop learning." - Michael McCreary

Michael on Facebook: https://www.facebook.com/michaelmccrearycpm
McCreary Realty: https://www.mccrearyrealty.com/

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Welcome, Closers! Today, I'm interviewing Chuck Hattemer, Co-founder and CMO at Poplar Homes.

Chucks recipe for success?

Start with technology, add in the people, then put in the work.

Doing so has allowed the focus of Poplar homes to be solely on the experience for both renters and owners. So much so that they have been able to set up programs to turn renters into homeowners and homeowners into property investors.

Chuck Hattemer has his sights set high and shows no signs of stopping.

"We came from the renter experience first, and spent a lot of time focusing on the renter experience, but looking back it's important to make clear that the owner is your primary customer first and foremost" - Chuck Hattemer

Chuck's LinkedIn: https://www.linkedin.com/in/charleshattemer/
Poplar: https://www.poplarhomes.com/

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Welcome, Closers! Today, I'm interviewing Brad Randall, Owner and Operator at Welch Randall Real Estate.

Building relationships is what it's all about and they aren't all person to person relationships, im talking about your relationship with your own business.

If you aren't happy in that relationship, is it worth it?

Brad and I deep dive into creating an environment in your business that makes room for happiness on both the employer and employee side. From balancing growth and profit, and discovering the importance of developing your business in a way that feeds your lifestyle not the other way around.

"If you can't find happiness running your own business how would you ever be happy as an employee?" - Brad Randall

Brad's Facebook: https://www.linkedin.com/in/brad-randall-cpm-7208194/
Welch Randall Real Estate: https://www.welchrandall.com/

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Welcome, Closers! Today, I'm interviewing Matthew Tringali, CEO at BetterWho.

From sales to marketing to remote hiring, there's something for everyone in this one.

We touch on the importance of having the right people in the right seats, how you should never get bored in your business and achieving the impossible.

Learn the benefit of establishing cultural alignment and core values early in your business and sharing that message from the top down.

So listen in and gain valuable tips and tricks that can lead you to management success.

"Being able to help people make their business healthy and stand alone is what drives me." - Matthew Tringali

Matthew on LinkedIn: https://www.linkedin.com/in/matthewtringali/
BetterWho: https://betterwho.com/

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Welcome, Closers! Today, I'm interviewing Aaron Treloar, Justin Bajema and Eddie Beekman from Access PM.

Keeping it simple is what these guys are all about. They may have a small team, but they've had huge success.

Get an insight into what managing 500+ properties with a team of less than 10 people looks like. How dedication, the right mindset and aligned goals allow for maxed out efficiency.

Access PM is proof that you don't need 5,000 doors and 100 employees to make big waves.

"If we're going to change something, it has to be something we can automate." - Access PM Group

LinkedIn:
- https://www.linkedin.com/in/aaron-t-7985543a/
- https://www.linkedin.com/in/justinbajema/
- https://www.linkedin.com/in/eddie-beekman-a31b0925/

Access PM: https://www.accesspmgroup.com/
Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Welcome, Closers! Today, I'm interviewing Devin Easterlin Principal at Sterling Johnston Real Estate.

If you're thinking about diving into the property management world this one's for you. Devin talks navigating the ebbs and flows of the market and the value in having the ability to adapt.

Learn that making mistakes is inevitable, but they are the best lessons and learning opportunities we could ask for.

Trust the process, trust yourself and jump.

"If we make a mistake and it costs the owner money, we don't squabble over price, we go in and fix it, easy as that." - Devin Easterlin

Devin's LinkedIn: www.linkedin.com/in/devin-easterlin-13760515/
Sterling Johnston Real Estate: https://www.sterlingjohnstonre.com/
Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Welcome, Closers! Today, I'm interviewing Randall Henderson Vice President of Commercial at Property Management Inc.

It's all about the journey in this one and being able to look back on your life and see the turning points that lead to where you are now.

We touch on the importance of timing and saying goodbye to second guessing in order to push yourself forward.

We end on a discussing of our trek through the Grand Canyon and how sometimes being backed against a wall can result in magic.

This is one for the books.

"No matter how much you prepare, no matter what you do, you will fail without adjustments on the trial and people to help you along the way." - Randall Henderson

Randall's LinkedIn: https://www.linkedin.com/in/randall-henderson-2884b88/
Property Management Inc.: https://www.propertymanagementinc.com/

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Welcome, Closers! Today, I'm interviewing Mark Ainley, founder of GC Realty Investments.

Hiked the Grand Canyon? Check
Host a podcast? Check
Reality TV? Check

Mark Ainley has done it all and shows no signs of stopping.

Starting from the ground up he has built a business that's always one step ahead, proving that grit and determination ultimately lead to success.

"Part of the journey is not knowing where it's going to go" - Mark Ainley

-Mark's LinkedIn: https://www.linkedin.com/in/mark-ainley-216a007/

-GC Realty Investments: https://www.gcrealtyinc.com/

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Welcome, Closers! Today, I'm interviewing Matthew Tandy, Chief Executive Officer at Formatic Property Management.

We dig deep in this one, touching on experiences that shape you, building a business from the ground up and taking on the responsibility of becoming the type of boss you want to be.

Being your employees cheerleader in the good times means nothing if you aren't there supporting them through the rough times.

"I don't want to hear about your biggest failure, everybody's going to lie about that anyway, what I want to hear about is, what are some of your biggest challenges and how did you get over them." - Matthew Tandy

Matthew's LinkedIn:
https://www.linkedin.com/in/matthewtandy/
Formatic: http://www.formaticpropertymanagement.com

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Welcome, Closers! Today, I'm interviewing Marc Cunningham, President of Grace Property Management.

Marc is a trusted veteran when it comes to all things PM, having started in this industry in 1978 while still in high school.

There's no playbook in property management, so take it from a pro and learn the importance of knowing your worth and charging accordingly, the value of transparency, and that at the end of the day we're all making it up as we go.

"If you're thinking you're going to charge a premium level price, but not provide a premium level service, then you're going to fail" - Marc Cunningham

Marc's LinkedIn: https://www.linkedin.com/in/marc-cunningham-0110108/
Grace Property Management: https://www.rentgrace.com/

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Welcome, Closers! Today, I'm interviewing Melissa Sharone, President at First Rate Property Management.

Melissa started as an employee and ended up buying the business. Now, as President, she's committed to giving back to her community and her employees.

We touch on the importance of investing in your own business and how that allows you to elevate in an ever changing industry.

She stresses the need to always know your next step to adapt as nothing ever stays the same in property management.

"You're the property owner and you know what you want, but we're the professionals and we're in the industry every single day." - Melissa Sharone

Melissa on Linkedin: https://www.linkedin.com/in/melissa-sharone-8a1001156/
First Rate Property Management: https://www.boiseproperty.management/

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Welcome, Closers! Today, I'm interviewing Aaron Robertson, Real Estate Broker at Authority Property Management.

We explore the stressors within property management and how to know when to put yourself over your business.

Find out the balance needed for efficiency in the workplace and how that relates to establishing a sustainable lifestyle.

This game isn't for everyone, but Aaron is an A player who never makes excuses, and always finds a way to get the job done.

"Your team sees the most stress when they don't know what to do." - Aaron Robertson

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here

Welcome, Closers! Today, I'm interviewing Duke Dodson CEO of The Dodson Companies.

There's nothing better than being able to evolve in business and Duke Dodson has done just that.

We shed light on the importance of revealing the long term plan to your employees and how to put your identity into the business.

The conversation turns to pros and cons of selling, knowing your competition and taking a crack at what's behind the current labor shortage.

"I probably work more than my peers that work 40 hour weeks, but I decide when that is and to me that's the ultimate." - Duke Dodson

Duke's LinkedIn: https://www.linkedin.com/in/duke-dodson-73b5986/

The Dodson Companies: https://www.dodsonpm.com/

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Welcome, Closers! Today, I'm interviewing Aaron Cooper, Broker at Innovative Property Solutions.

Take a journey through Aaron's beginnings in property management, from managing 3 to 300 doors and learning to trust your instincts in the industry.

Get the inside scoop into managing staff, making smart calculated decisions and putting out fires, figuratively and literally. Also get a peak into the perks of DIY property flips vs. turnkey homes.

"Everything's fixable in homes, enough money, enough insurance coverage, everything's fixable in homes." - Aaron Cooper

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Welcome, Closers! Today we have a special process veterans panel. I'm interviewing experts David Kerner, President at TouchPoint Property Management, Paul Kankowski, Director of Systems & Operations at Pure Property Management and Matthew Tringali, CEO at Homevault Academy.

The amount of process knowledge from this group of panelists is bar none – learn the ins and outs from the pros themselves.

Processes take time but are one of the most high leverage strategies you can pursue to improve the efficiency of your business and fast-track your growth.

Listen in and discover how to step up your game with processes.

David's LinkedIn:
https://www.linkedin.com/in/davidjkerner/
TouchPoint Property Management:
https://touchpointpropertymanagement.com/
Paul's LinkedIn:
https://www.linkedin.com/in/paul-kankowski/
Pure Property Management:
https://www.purepm.co/
Matthew's LinkedIn:
https://www.linkedin.com/in/matthewtringali/
Homevault Academy
https://www.linkedin.com/company/betterwho/

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Welcome, Closers! Today, I'm interviewing Sarah Laidler, Designated Broker at Accolade Properties.

Sarah is the definition of 'big fish, small pond'. We dive into the complexities of being an active owner and viewing your team as family. Explore the importance of embracing your business from the inside out and that failure is just a stepping stone. Communication comes in many forms, and finding what works for you and your clients can make all the difference.

"We judge other people based on their actions, but then we judge ourselves based on our intentions." - Sarah Laidler

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here: https://bit.ly/3BXS9da

Sarah on Facebook: https://www.facebook.com/sarah.laidler.5
Accolade Properties: https://www.accolade-properties.com
https://www.facebook.com/AccoladeProperties

Welcome, Closers! Today, I'm interviewing Steve Hart, Chief Executive Officer and Co-Founder of Property Management Inc. (PMI).

Listen in as I rewind the tape with Steve back to his start in the industry and his pursuit of generational entrepreneurship.

Discover the true potential of the people you hire and how they can be your primary asset, how the growth and success of your company is attributed to ever teammate involved, and why you should learn to lean into flexibility in order to break out of the status quo.

"The importance of people, that's what franchising is all about, you know, it's a family of people working together and building a brand so everyone can share off that success." - Steve Hart

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

I'm attending the PM Systems Conference in September. Wanna join? Grab a listener discount using "leadsimplerocks" for $100 off at checkout.

Welcome, Closers! Today, I'm interviewing Paul Kankowski, Director of Systems & Operations at .

Prepare yourself.

Hardcore, process-minded Paul gets into the nitty gritty of automation, building resilient systems and processes.

Deep dive into the importance of reputation, building relationships and how creating solid systems and processes can make all the difference.

"Processes aren't something that you make and you shelf and they lie there. They're living breathing documents that are going to make your company better." - Paul Kankowski

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here

Welcome, Closers! Today, I'm interviewing Thad Tarkington, Co-Founder & CEO at Second Nature. Listen in as we discuss all things reputation, public speaking, the importance of language and even metaphorical vacuuming.

Learn how keeping the creative juices flowing is just as much a mental game as dealing with burn out, and how pure passion for what you're doing can create a positive trend in all aspects of your business.

"I remember somebody told me, for public speaking... if you ever get an opportunity to speak, whatever it may be, without hesitation say yes." - Thad Tarkington

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Welcome, Closers! Today, I'm interviewing Phil Owen, OnSight PROS President, who has a philosophical approach to property management and working will all levels of clientele.

Uncover the importance of setting a standard of excellence and living up to it as well as smiling and saying "I love you" in business.

"If you smile while you communicate, you'll communicate differently." - Phil Owen

"Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here."

Welcome, Closers! Today, you're in for a treat with this special Hot Ones themed episode featuring Ray Hespen Property Meld CEO & Co-Founder, Thad Tarkington Second Nature CEO & Co-Founder, Phil Owen OnSight PROS CEO – and hot sauce.

Can we take the heat? Find out as we battle the sauces while breaking down working remote, running a business and how soon is too soon to drink the milk.

"So i'm just going to say, that does not taste good." - Phil Owen

Follow:
Ray Hespen
Thad Tarkington
Phil Owen

Visit:
Property Meld
Second Nature
OnSight PROS

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here

Welcome, Closers! Today, I'm interviewing Deb Newell, Executive Real Estate Consultant at Real-Time Consulting Services.

Listen in as I deep dive into property management with Deb Newell. Get her perspective on managing vendors, navigating tenants and the ins and outs of dealing with maintenance. Learn to set your expectations up front, the importance of vulnerability in business and the worth of having a proactive relationship with clients.

"I think people think that leaders are to be revered and [are] untouchable people ... but actually I think that good leaders are people who have shown that they've failed and have overcome it and that they're vulnerable and that they've shared their story." - Deb Newell

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Welcome, Closers! Today, I'm interviewing Peter Lohmann, Co-Founder & CEO at RL Property Management.

From engineer to entrepreneur, Peter applies his systems and processes thinking to his property management business.

What Peter loves about starting and growing a business? He says you're constantly at the limit of your capabilities.

"Every time you add a few hundred doors, everything breaks – and you have to rework your processes and redistribute workload among employees." - Peter Lohmann

For more from Peter, catch him on Twitter: https://twitter.com/pslohmann

Welcome, Closers! Today, I'm interviewing Ralph Reahard, Broker at Real Property Management Richmond Metro.

We take a good hard look at wealth creation through REI ahead of this year's PM Syndication Summit.

I take extreme interest in this topic as it feels obvious but also a pain in the ass; it's both within striking distance and yet not quite there. I strongly endorse and recommend you consider showing up for the PM Syndication Summit - I'll be there. (No, I'm not getting paid to say this.)

For more information, go to:
https://pmsyndicationsummit.com

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Welcome, Closers! Today, I'm interviewing Scott Brady, Owner, Broker & President at Progressive Property Management, Inc.

Scott wastes no time digging into the numbers of property management and association management. He has spent his career building, testing and evolving his company - all while reading about a book a week. He says the industry is currently in a race towards delegation, automation, implementation and operating more efficiently to improve margins.

Where do you stack up in this race?

"The good are getting better, and if you're not incrementally improving your company – the aggregation of small gains, making tiny improvements everyday in your company, embracing change, implementing it – you could be left behind." - Scott Brady"

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Welcome, Closers! Today, I'm interviewing Lyle and Taylor Haas, father-daughter duo at Colorado Realty and Property Management, Inc.

I ask them about the distinction between: family vs sports team. Is the family-owned company a family or a sports team?

They say it's more like the organization is going to the Super Bowl.

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Welcome, Closers! Today, I'm interviewing Ben Sencenbaugh, President & Owner of The Realty Medics.

Ben took me on a journey back to his days working on planes and space shuttles (cool, right?) and how his career evolution brought him to where he's at today - the single family residential space. Along the way, he explains why and how he applies his process mindset to the business to ensure all systems are always a go.

"Where are the wheels spinning instead of moving forward and why?" - Ben Sencenbaugh

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Welcome, Closers! Today, I'm interviewing DD Lee, Broker/Owner of Skyline Properties Group, inc.

Listen in as we cover a variety of topics, including what and who she attributes her sales training to, her mindset around self doubt, and her encouragement for entrepreneurs in the space that are in constant pursuit of their next challenge.

For the scalers and the sellers, this episode is for you.

"Are we going to be able to do this? Well, you don't know until you try." - DD Lee

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Welcome, Closers! Today, I'm interviewing Daniel Craig, Founder & CEO of ProfitCoach.

I go way back with Daniel. Listen in as we cover a variety of topics, including the three steps you need to take today to 3X your profits:

1) Get Clear

2) Define The Target

3) Stay On Track

"What we want our clients to do is really understand their why. Why are you in business?" - Daniel Craig

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Welcome, Closers! Today, I'm interviewing Andrew Smallwood, VP of Revenue at Second Nature.

Listen in as I cover a variety of topics with Andrew, including takeaways from his Cutco days, why it's important to be categorically different (queue purple suits), and how fine-dining experiences truly feed Andrew's soul.

"The question is, ultimately, how are you innovating and radically differentiating yourself from everybody else so that everyone else is compared to you, and not you being compared to something else." - Andrew Smallwood

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

A few years back, a friend of mine in the industry and I collabed to materialize a fun idea we had – host an industry-wide event where there were a ton of stellar speakers, a variety of ways attendees could learn and walk away with something they would want to immediately implement, and have a great time. This was the birth of PM Grow.

Today, I'm no longer involved. Here are some reflections and lessons learned about my time copiloting.

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Welcome, Closers! Today, I'm interviewing John R. Bradford, III, North Carolina State Representative and CEO & Founder at PetScreening.

Listen in as I cover a variety of topics with John, including what it takes to lead from the front, how he climbed the corporate ladder at ExxonMobil and IBM before going all in on property management, and why you're never too good to clean someone else's toilets.

"I would not sell you [an investment property] that I wouldn't buy myself, and in fact, if you don't buy it, I might." - John Bradford

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Welcome, Closers! Today, I'm interviewing Jennifer Stoops, Vice President Corporate Development at PURE Property Management. Listen in as I cover a variety of topics with Jennifer, including what lead her to property management, her takeaways from owning and operating a bakery, the emphasis she puts on people, culture, and community, and how she continues to expand her involvement in the industry.

"You never work harder until you work for yourself." - Jennifer Stoops

Simplify sales, streamline operations, grow faster, and scale your business. To learn more about LeadSimple, go to LeadSimple.com/Podcast today.

Welcome, Closers! Today, I'm interviewing Clay Lehman, CPA, Licensed Florida Real Estate Broker and President of Resolute Asset Management.

Listen in as I cover a variety of topics with Clay, including key learnings from high-stakes experiences throughout his career, how dialed-in processes directly impact his ability to scale Resolute Asset Management, and his advice for anyone that wants to get into real estate.

"I wanted to diversify my revenue streams so that I could weather that and not have to have the stress of growing and shrinking." - Clay Lehman

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here

Welcome, Closers! Today, I'm interviewing Todd Ortscheid, CEO at GTL Real Estate.

Listen in as I cover a variety of topics with Todd, including how he compares property management processes and systems to the safety of the airline industry, the correlation between involvement and the vendors that are providing the best service, and how he'd prefer to spend his time.

"People don't die, usually, in property management when you make a mistake, but people lose money!" - Todd O.

Simplify sales, streamline operations, grow faster, and scale your business. Learn more about LeadSimple - click here.

Jordan discusses the PM Systems Conference with Paul Kankowski.

Mike and Dylan talk about their new book "We Secret Shopped You" and what it says about the state of sales in property management.

Mike and Dylan talk about their new book "We Secret Shopped You" and what it says about the state of sales in property management.

Raymond and Jordan riff on the state of the industry, growth challenges and everything in between.

Get ready as Paul and Jordan dig into the main idea behind his seminars on making systems successful within your business.

(00:30): Introduction

(01:30): Paul’s Business - Where it’s at today

(05:00): Crisis can be a Catalyst

(08:00): Remote Team Members vs Systems

(10:40): Challenges of Systems and Change

(11:00): Power in Knowing Limits

(14:00): Policies and Procedures enhance Systems

(16:20): Why go “All-In” on Systems?

(22:00): What makes Remote Teams difficult?

(28:00): Describe your Sold-Out Workshops

(34:05): Advice for someone new to Systems?

(37:05): Automation in the Industry?

(39:30): What is the end-game of business for you?

(41:00): Closing

(00:30): Personal Life and Self Development

(05:00): How do you deal with skeptics?

(07:45): What do you get from your agenda?

(11:20): How has your view impacted your day to day life?

(13:30): Universal desires and the appeal of the employer

(18:50): Fighting against the grain

(22:15): How do you cultivate your leaders?

(26:00): Does your nature change reflect in your business?

(33:30): The Meaningfulness of work

(37:30): Handling the tension

(40:30): What do you hope your readers take away?

(44:00): What is the end game of business for you?

(45:00): Closing

(00:30): Introduction

(01:30): Tony’s Background

(05:00): What does your company look like today?

(07:45): How did you decide to get started?

(11:10): Why franchise in this new venture?

(13:20): Landscaping and PMs

(17:30): Why make that a separate brand?

(19:20): Perspective of a multi-business operator?

(23:00): Infrastructure in Multiple Businesses

(26:30): Departmental vs Portfolio Management

(29:30): What are other related business added on since?

(34:30): What can others get from your book?

(35:30): Closing - (To Be Continued)

Today Jordan discusses the importance of listening to your team, selecting exemplary team members and the power that collaboration can have. Leadership is the foundation of a good business.

Today we're talking about why so many business owners are struggling because their give their business too much access to their time and attention and how that prevents real growth as an entrepreneur.

Today, Jordan discusses how to break free from the Institutional Imperative that can envelope the entrepreneur.

Today, Jordan goes over his personal philosophy while detailing the dos and do-nots of growth.

Topics covered:

(01:00): Are leads for growth strategy?

(02:15): What makes the growth wheel turn?

(03:45): Review’s have a direct relationship to the customer?

(04:35): Are you married to your concept?

(05:20): What are you doing for your brand and is it clear to the customer?

(06:45): Communication marketing strategy?

(10:05): What marketing entails?

(12:10): What is your legion strategy?

(14:15): What is your cost per sign contract?

(15:18): Are you able to hit target sales?

(16:14): How do you calculate conversion rate?

(18:50): Operationalize your sales function ?

(20:08): Respect the finance function?

(28:13): Different ways to prospecting?

(29:17): Closing statement

Jordan unpacks why your growth strategy is way bigger than where you get your leads from.

Michael has managed over 15,000 units across 22 states in his 14 years of property management. He has always emphasized team building and creating a positive working environment. Hiring over 120 employees, and managing over 250 employees, Michael has become an expert and finding and coaching new talent in the field of property management.

Today I'm interviewing Alex Nigg of Properly.

Today we’ll discuss all things short term rental. From how technicians are managed from a distance to integrating “smart tech” with the properties.

Today I’m interviewing Steve Rozenberg and Pete Neubig of Empire Industries.

Empire Industries was cofounded by Steve and Pete out of necessity for their own investment properties. Over the years since it’s origin Empire Industries has grown into one of the top residential property management companies in the country. Specializing in frustration free property management.

In this episode of The Profitable Property Management Podcast we go in-depth into how Pete and Steve have built such a profitable business.

Today I’m interviewing Joseph Edger of TenantCloud.

Joseph started out in real estate at the age of 14, and has continued to grow his business from there. In 2008 Joseph joined TX Governor Perry’s office to manage millions in state authority focused on helping new companies with growth. Most recently founding TenantCloud Joseph has developed a company with a cloud based business model helping tenants, landlords and service pros.

Today I’m interviewing Ray Hespen, CEO and Co-founder with David Kingman of Property Meld in Rapid City, South Dakota. A company that specializes in solving problems with property maintenance and helping people live better, less frustrating lives.

Today I’m talking with Alex Osenenko formerly of FourandHalf.

Alex Osenenko, the former CEO of Four and a Half, joins me tonight in a farewell address the night prior to the PM Grow Summit '19. Listen as we talk shop on PM Grow and what the future holds for Alex.

Today I’m talking with Dan Butler of CrestCore.

Dan Butler was a real estate investor, but wanted better management for his properties. So he teamed up with Douglas Skipworth to cofound CrestCore Realty.

CrestCore Realty based in Memphis TN, Specializes in all things rental houses so you can focus on growing you real estate portfolio.

Mike was first introduced to entrepreneurship and construction through his father, and eventually led to him purchasing his first homes. Since then, Mike has become a force to be reckoned with in the industry.

While in law school, Michael fell in love with real estate, buying his first investment property while balancing a full course load. That love of real estate led Michael to practice real estate law for 8 years, becoming a partner at North Carolina’s largest residential real estate law firm.

Heather was originally in Oil and Gas but quickly switched her career path upon crossing paths with Michael while searching for investments in the Dallas area. In 2017, the two began RentBridge full time.

Today I am talking to Rich Ford , Chief Development Officer and Co-Founder of Roofstock, a company that provides all of the resources for investors to buy, own and sell real estate online, including data analytics, property management oversight and other tools.

Today I’m speaking with Scott Fritz. Scott is life-long entrepreneur and MAP Development Partner in Austin, Texas with over 20 years as an entrepreneur and strategic developer and Scott also happens to be an EO Certified Facilitator.

In 2010 Scott authored The 40 Hour Work YEAR and has used his book as a platform for assisting numerous other entrepreneurs. Scott has been an active Angel Investor since 2001, investing in over 30 different business ventures.

Today I've brought back Alex Osenenko, President and CEO of Fourandhalf and my good friend to discuss upcoming events and changes to property management. During this episode we will discuss some of the upcoming events, some background on speakers for the PM Grow Summit and of course, growth!

Today, I’m talking with Lou Brown, Founder of Certified Affordable Housing Provider ,Owner of Trust Properties and CEO at Street Smart Systems.

Lou has a multi-faceted background as a real estate investor as he has been buying property since 1976. He has put time and effort into single-family homes, apartments, hotels, subdivisions as well as renovations for homes and apartments. These experiences give him a time-tested outlook on property management today.

Lou is also known for wanting to share his discoveries with others. Being a teacher at heart he enjoys sharing his discoveries with others.

In the 2nd portion of this 3 part series, I am talking with Brad Larsen of RentWerx Property Management. Together, he and I discuss the ins and outs, ups and downs of current practices and what we can look forward to with the implementation of NARPM standards.

Today, I’m discussing the NARPM Accounting Standards (NAS) with Danny Craig in preparation for the NARPM Broker/Owner Conference February 25, 2019.

The first episode of this series is designed to provide you with some basic insight into the current practices and standards in place and some insight to any upcoming changes.

Today, I’m talking with Matt Leschber. Matt is the broker, owner and founder of 1836 Realty.

1836 Realty was founded in 2005 and operates within the Central Texas area, specializing in full service property management as well as make-ready services and in-house sales.

Today I am talking with Lisa Wise, President and Co-Founder of Nest DC, Roost DC and Starling DC. Lisa spoke at PM Grow Summit in 2017 and will be speaking at PM Grow Summit 2019 this year as well!

Roost DC began in January of 2015 and is one of only a handful of employee-owned management companies in the country.

Nest DC manages residential rental units throughout the Washington, DC area. Nest is also a licensed general contractor through Starling DC, which works in design and renovation.

Lisa’s companies were founded on the very principle that giving back is the only way to get ahead.

Today, I’m talking with Steve Crossland, the owner of Crossland Real Estate Team, a local team in Austin, Texas working with Keller Williams.

Steve has been on the show before, but we had to have him back to discuss 2019.

Steve is pretty much the opposite of one of these guys that’s trying to get to 10,000 doors at all costs. He’s running a clear, tight playbook and there’s a level of intentionality around balancing profit and growth that I want to tease out and discuss on the show.

So this should be an exciting episode for anybody that is managing less than 500 doors and is kind of wondering, “Do I need to – do I have to grow? Can I be profitable where I’m at?”

If you want some more clarity around those types of issues, then this should be the episode for you.

Today, I’m talking with Jay Papasan, the Vice President of Publishing at Keller Williams and Co-Founder of Papasan Properties Group and co-author of The ONE Thing: The Surprisingly Simple Truth Behind Extraordinary Results, which has sold over a million copies worldwide and made more than 400 appearances on national bestseller lists.

In his book, he shares a philosophy that lets you have fewer distractions and less on your plate while producing more, increasing your income, and getting more satisfaction from life. In today’s episode, you’ll learn what this unique approach to productivity is and how you can use these lessons to improve your property management business.

Today, I’m talking with Dylan Kindler and Nick Kim.

Dylan is an entrepreneurial operator and investor with specializing in a financial and strategic approach. He is the Senior Associate at Parkstone Growth Partners, based out of New York. Parkstone Growth Partners is a private investment firm dedicated to building entrepreneurial businesses and creating long-term value in the Healthcare, Insurance and Consumer markets.

Nick Kim is the Head of Platform at Crosscut Ventures, a startup seeder founded in LA, the firm has been working with entrepreneurs in southern California since 2008. Nick is an entrepreneur, investor, and general manager with an aim to help companies grow.

Today, I’m talking with Michael Cook, the Chief Operations Officer of Streetlane Homes, a real estate investment and property management firm serving Atlanta, GA, Chicago, IL, Houston, TX, Las Vegas, NV, Miami, FL, Phoenix, AZ and Nashville, TN.

Michael is also the Director of Asset Management for GTIS Partners, a leading real estate investment firm in the Americas, headquartered in New York with offices in São Paulo, San Francisco, Los Angeles, Atlanta, Paris and Munich

Listen in as he shares how he has continued to have high performance while maintaining a market for single-family homes nationwide.

You may or may not have heard Jordan talk about the importance of operationalizing sales and marketing - and why it's the difference between results and flailing.

A good lead source is not a growth strategy, nor is hiring a BDM...

For your growth plans to succeed in 2019, you are going to need a robust sales process that is capable of producing consistent results, regardless of who is in the sales role.

On this podcast we discuss the building blocks of building an effective sales process from the ground up with Jeremy Pound from Juicy Results.

Jeremy has worked with property management teams at all stages to completely redefine their approach to sales - and the results have been awe inspiring.

Today, I’m talking with Steve Welty, the owner of Good Life Property Management which is based in San Diego. After selling his share in another property management firm in 2013, Steve started Good Life with the goal of providing the highest level of customer service and best customer experience in the industry.

In the years since, not only has Steve accomplished that, but he has also done so while building a business that supports the lifestyle he is looking for.

In today’s episode, Steve and I discuss the importance of Masterminding, how it has helped shape business and what makes a good Mastermind.

Today we're taking the Profit vs Growth head on in a lively debate between a marketer, a CPA and a growth minded property management entrepreneur. Should you focus on doors, dollars, EBIDTA? Check out this royal rumble with Alex Osenenko, Greg Crabtree and Brad Larsen on Profit versus Growth

Today, I'm talking with Brenton Hayden, the founder of Renters Warehouse and a true OG in the property management industry.

Before there were rollup plays like HomeRiver, before VCs were dropping tens of millions to back companies like mine, before anyone in high finance could even be bothered to think about little old property management, Brenton Hayden was dreaming and scheming about how to build an empire in this sleepy little industry.

I've known Brenton for awhile now. Brenton originally came on my radar screen, actually by hearing some competitor in his market kind of complain about him and his success and his swagger, and the fact that he was young and had a growing company.

And, “How did he deserve that?”

Which was interesting. It was a mental note for me.

Then I met the guy. I got to know him, got to learn more about what he was doing, and it's been fun to watch his success.

So, you know who Renters Warehouse is if you're listening to this right now, it requires no explanation.

The company's blown up since Brenton departed. Brenton took an early retirement at the age of 27, but he's taken some time out of his busy non-schedule to jump on this podcast.

Today, I'm talking with Leah Slaughter of OmniKey Texas. We're going to talk shop about what makes them unique, and how they have grown to scale, while still maintaining a personal touch.

Today, I’m talking with Doug Brien, the CEO and Co-Founder of Mynd, a venture-backed property management company that allows landlords and tenants access to real-time data about their properties. They’ve raised over $35 million and currently manage more than 2,100 doors across California.

Before founding Mynd, Doug was the Co-Founder and Managing Director of Waypoint Homes, the second largest public SFR REIT that managed over $3.5 billion in assets across the U.S.

Before that, Doug played 12 seasons in the NFL. Yes, really.

In today’s episode, you’ll learn how Mynd uses technology to reshape the industry and create a better experience for investors and renters and how you can use these lessons to improve your property management business.

Today, I’m talking with Max Nussenbaum, the former CEO of Castle, a property management startup in Detroit that was using technology to change the game.

At their peak, they had raised $4 million from investors and grew to be Michigan’s second-largest PM company, but in January of 2018 they winded down the business.

In this interview, Max shares the lessons he learned from his time at Castle, where things went wrong, how he would do things differently, and shares lessons that will help you avoid some of the same mistakes.

Today, I'm talking with John Laviter, the Chairman and CEO of Northpoint Asset Management. This is a real estate company with 25 offices across the US. Northpoint represents nearly a billion dollars in assets.

And John's been in the game for some time now. He's built a successful operation and I'm excited to have him on the show to talk about what scaling looks like.

To talk about having a little bit more of a finance and an asset management perspective and what that looks like when operating a property management business

Today, I’m talking with Justin Bajema, the Founder and President of Access Property Management Group in Grand Rapids, Michigan.

Justin started buying property during the housing crisis, but pretty quickly, discovered a lack of professional management options, which lead him to start his own shop.

And today, Access Property Management is managing over 400 units with a highly profitable model that provides a lot of freedom for Justin.

That's what we're going to be digging into in this episode.

Today, I am talking with Mike Paton. Paton helps lead over 200 EOS Implementers and has conducted more than 1000 full day EOS sessions with leadership teams of more than 100 entrepreneurial companies.

He's spent a lifetime learning from entrepreneurs, and spends all of his time as an author, award winning speaker, certified EOS Implementer and the visionary of EOS worldwide.

Specifically, Paton helps entrepreneurs clarify, simplify and achieve their vision by mastering some simple concepts that we're going to go over today.

In our chat today, we’re going to cover what exactly the EOS Methodology is, why it’s so popular, and how you can use this strategy to build a better property management business.

Today, I'm talking with Benton Cotter, the CEO of RentVest, an Inc. 5000 property management company headquartered in Mesa, Arizona.

With 12 offices across the US, RentVest is one of the fastest growing property management companies.

They're on track to meet their goal of expanding into six additional markets and establishing 10,000 accounts nationwide by 2020.

In today's episode, we're going to talk a little bit about RentVest's unique approach to technology, where that makes sense, how they employ it to actually get ahead and what you may be able to apply to your property management shop.

Today I'm talking with Tom Sedlack, the general manager of 33rd Company, a leading property management company in the Minneapolis area.

Tom's an experienced real estate investor, and he's been a featured speaker at numerous NARPM events. You've probably seen him around and may have heard his talk on company valuation models at the most recent Broker/Owner Conference.

In this interview, Tom's going to share where most property management entrepreneurs go wrong when it comes to acquisitions, on both sides of the deal.

A lot of people are interested in this theme, this topic, the idea, but the execution has quite a few places you can go off the rails. Tom’s here to keep you on track.

Today I'm talking with Eric Wetherington, the director of New Heights Property Management, the only certified residential management company in South Carolina.

Eric is also the current President-Elect of NARPM after serving as the South East RVP and National Treasurer.

After spending about 20 years in the business, Eric has started, acquired or managed dozens of companies and has built an incredible base of knowledge.

Eric's a sharp entrepreneur and in today's episode, you're going to learn how he made the move from operator to the owner and how mindset shifts and strategic thinking can help you do the same.

Today I'm talking with Kevin Ortner, the President and CEO of Renters Warehouse, which currently manages 1400 investors across 22,000 residential homes in 42 markets in 25 states.

Kevin is a lifelong entrepreneur who got his start in business in early age, printing greeting cards at home and selling them door to door. Got to respect the hustle.

He's also got a background in aviation, earning his pilot's license at 17. He started a flight school in college, and eventually got his start in real estate as a way to spend his downtime in between flying corporate jets.

Today, we're going to hear about Kevin's path moving from Renters Warehouse's first franchisee in 2010 to now acting as CEO of the company.

So if you're interested in better understanding the playbook that Renters Warehouse has been executing, this is the interview for you.

Today, I'm talking with Steve Welty, the owner of Good Life Property Management, which is based in sunny San Diego.

After selling his share in another property management firm in 2013, Steve started Good Life with the goal of providing the highest level of customer service and experience in the industry.

Pretty lofty goal, isn’t it?

Today, we're going to talk about what he does to actually lean into that. We'll cover Steve's journey and how the business is set up and designed to serve him and his goals while still driving incredible results for his customers.

I have known Steve for quite a few years now. I think he's a visionary, and from a mindset perspective, we're very much on the same frequency.

If you enjoy this episode, please head on over to iTunes and leave us an honest review. The more reviews means better guests, which means a better podcast.

Today, I'm talking with Denny Miller, the broker and co-founder of Zenith Property Management, which specializes in managing single-family homes in and around Vancouver, Washington.

I've known Denny for three years and have always thought of him as somebody who is very sharp. A true hustler. Today, we're going to dig into the weeds of the intentional playbook that he is running within this Vancouver market.

Today, I'm talking with Luke Eddinger, the Director of Robert C. White & Company, a residential property management company in Connecticut, focused on SFH primarily. A little bit of a mix of other property types as well.

In today's episode, we're going to talk about what it looks like to make a dramatic shift in business and how to get intentional about driving profit. Luke shares lessons to help you understand what is possible with focus and intention around turning a business from low-profit into a cash machine.

Luke was one of the folks that we had participate in the financial benchmarking study that was facilitated by Profit Coach and there's a great story here, so we're going to dig right into it.

Today I'm talking with Andy Moore, the CEO of Gulf Coast Property Management, which has served thousands of Florida owners since 2003.

Andy is a long time client, friend, and consummate hustler. In today's episode you're going to learn about Andy's unique approach to running a profitable business, how this strategy helps Gulf Coast get ahead, and how you can use some of these ideas to improve your own property management business.

Today I'm talking with Aaron Marshall, the CEO and Co-Founder of Keyrenter. A low-overhead, high profit technology-based property management business and franchise.

They're now one of the leading players in property management franchising, and they're trying to use strategic thinking and cutting edge tech to deliver a better service to more owners.

In today's episode, you're going to hear a little bit about Aaron's unique approach to building a profitable franchise, and how you can think more like a strategist.

Today, I'm talking with Sarah Laidler, managing broker at Accolade Property Management, based in Ellensburg, Washington.

Prior to working in single-family, Sarah's background was in the multi-family side, where she managed over 1000 apartment units.

In today's episode, you'll learn how Sarah grew her property management company to 500 doors in a town of less than 20,000 people resulting in her company managing over 10% of all available rental properties. If you're in a smaller metro, learn how you can have an outsized presence in a very small market.

Today, I am talking with Steli Efti, the CEO of Close.io, the inside sales CRM of choice for startups and SMBs.

Steli has over 20 years of experience in sales and entrepreneurship and has trained thousands of founders, sales directors, and sales reps to build sustainable and predictable revenue through sales.

He's also a mentor and advisor to many early-stage entrepreneurs as well as a fellow podcaster with his own show, which you can find at TheStartupChat.com.

In this interview, we're going to talk about how to think about growth and how to approach it within your own business.

Today, I'm talking with Steve Crossland, the owner of Crossland Real Estate Team, a local team in Austin, Texas working with Keller Williams.

Steve has built a profitable property management company, and the reason I wanted to have him on the show is that he is known for having some clear constraints and parameters of what he is optimizing for.

Steve is pretty much the opposite of one of these guys that's trying to get to 10,000 doors at all costs. He's running a clear, tight playbook and there's a level of intentionality around balancing profit and growth that I want to tease out and discuss on the show.

So this should be an exciting episode for anybody that is managing less than 500 doors and is kind of wondering, “Do I need to – do I have to grow? Can I be profitable where I'm at?”

If you want some more clarity around those types of issues, then this should be the episode for you.

Today, I am talking with none other than Bryce DeGroot, the President of Compass Advisors, a consulting firm that helps entrepreneurs achieve growth, capital, personal liquidity and eventually the sale and exit of their companies.

Since 1991 Compass has advised in the sale of over 155 companies and served hundreds more through exit planning and business valuations.

More importantly than that, Bryce is a good friend of mine and he's a very smart cat that's going to guide us through the conversation of considerations around buying or selling a portfolio.

Today, I'm talking with Greg Crabtree, the CEO of Crabtree Rowe & Berger, a financial consulting and accounting firm for growth-oriented businesses.

Greg is also a fantastic speaker, and the author of Simple Numbers, Straight Talk, Big Profits, where he outlines a pretty revolutionary set of metrics for driving business profitability.

In our chat today, we're going to cover the most important financial metrics that you can use to understand the direction of your business. How to measure them, the overall purpose of what a benchmark is and a whole lot more.

Today, I am honored to be speaking with Scott Fritz, the founder of Growth Connect, a business coaching and exit planning service that specializes in transforming businesses into assets.

He's also the author of The Forty Hour Work Year, chronicling his entrepreneurial journey that led him to become a passive investor in his own business.

In this interview, Scott shares where most property management entrepreneurs go wrong when it comes to managing their business for the outcome that we all want, which is profit and freedom.

Today, I am talking with Lukas Krause, the CEO of Real Property Management. RPM is now the largest property management franchise in North America with more than 270 offices in 46 states, that manages assets worth more than 13 billion dollars. That's billion with a 'B'.

And today, we're going to discuss what it takes to run a successful franchise and what trends RPM plans on leveraging in the near future in order to maintain their competitive advantage.

This is a conversation you don’t want to miss.

Today we're talking with Andy Propst, the man, the myth, the legend, the CEO of HomeRiver Group.

Andy built his management company to 3,000 doors before handing off the reins so he could focus on founding HomeRiver Group.

HomeRiver Group was formed in 2016 by combining several leading single-family-rental property management companies from around the country. Their multistate footprint and unified national platform position it to provide clients with a unique combination of deep local market knowledge and centralized operational, asset management and reporting capabilities.

Andy's got over 15 years of experience in the industry and today we're going to be talking about how people can actually make money in this industry by running a property management business as a business.

This is a conversation filled with lessons I know a lot of our listeners will be able to immediately apply in their property management businesses.

Today, I’m talking with Scott Brady, the owner of Progressive Property Management, which manages over 500 properties in Southern California.

Scott is also a real estate manager that's developed an interesting non-traditional expansion model that uses real estate agents to manage properties.

In today's episode, you're going to learn about Scott's unique approach to property management, how this strategy helps his company get ahead, and see what of that you can apply to yourself.

The truth is, Scott's model is novel. It's different. Take it or leave it. But even if it’s not for you, what's interesting is how Scott thinks about and approaches the business.

It's that mindshare that I value which is why I brought him on the show today and know you’ll get a lot out of this.

Today I am talking with Matthew Whitaker, the founder and Director of Market Development at gkhouses, a property management company that manages a lot of single family doors in Birmingham, Chattanooga, Nashville, Little Rock and soon to be a city near you.

After starting in Birmingham during the housing crisis, gk has expanded into multiple markets and seen some pretty significant growth. Most importantly, I like Matthew. I think he's competent, I think he's a hustler and he's doing interesting things.

Matt knows what it is to be a founder while still being ambitious and taking best in class thinking from outside the industry, recognizing it's just a business that happens to do property management. I love that mindset.

Today, we're going to talk about his secret sauce and how he's grown the business. If you're second-guessing your own approach to growth, this is the episode for you.

Today I'm talking with Kassandra Taggart, the president of Real Property Management Last Frontier, a fast growing property management company in Anchorage, Alaska of all places, which was named RPM franchise of the year in 2016.

Kassandra is also the president of The Landlord's Almanac, one of the largest landlord clubs in the country dedicated to networking, supporting and training for professional landlords.

In today's episode, we're going to talk a little bit about how Kassandra is using thought leadership to grow her reputation, to grow her business, what it actually looks like in practice, and how you can use some of these same tactics to benefit your business.

So, if you're curious about how to stand out from the crowd, you've been doing some marketing and sales and you just haven't quite got to the point where it's really in a flow state, then this episode is for you.

Today, we have a special guest. We are fortunate to have none other than Dan Butler with us, one half of CrestCore Realty.

We had his partner in crime on the podcast just recently, Douglas Skipworth, and I want to have Dan on to share the other half of the perspective of what drives CrestCore.

CrestCore is a little bit of a different animal in that these are folks that have been really focused on doing real estate investment themselves.

Out of that knowledge, awareness, and DNA they've scaled a management company.

Some people that run management companies have no experience doing first-hand real estate investment themselves. These guys are about as far on the other end of the spectrum as you can get.

Today, we’re going to talk about how they make this strategy work for them, some of the downsides, and everything in between.

Today I'm talking with Pat Hiban, the man, the myth, the legend. A true real estate rockstar. He's held the title of number one agent in the world at both Re/Max and Keller Williams.

He's currently the host of The Real Estate Rock Stars Podcast, and he runs Rebus University.

And in our chat today, we're going to cover the role of personal branding and media and how Pat has used that to really propel where he is at today and to build a media empire. And to have a pretty big footprint within the real estate space.

So, if you are thinking about diving into media, if the thought has crossed your mind if you're attracted to that strategy but unsure what the return is going to be, this is the episode for you.

Today I'm talking with Danielle Miner, the business development manager of Oak Trust Properties, which manages a portfolio of over 800 single-family homes in the Charleston, South Carolina region.

In our chat today, we're going to go deep into Danielle’s experience of selling a property management business and integrating that within the new business.

Everything from working with a business broker, to doing the negotiations, to actually merging. We're going to cover the whole shebang.

So if you're thinking about possible exit strategies, this is the episode for you.

Today, I’m talking with Anthony Iannarino, a bestselling author and internationally recognized thought leader on sales, leadership, and entrepreneurship. His three privately held staffing firms serve some of the most well-recognized brands in the United States and generate annual revenues of $50M.

As if that wasn’t enough, Anthony is also the creator of The Sales Blog, one of the most respected online sales resources with over 60,000 readers each month.

In our chat today, we’re going to go deep into the mindset and skills you need in order to succeed at sales.

Today, I’m talking with Heather and Michael Park from RentBridge. They are former operators that grew a successful RentersWarehouse franchise in the Dallas/Ft. Worth area to over 800 units. After exiting the business, they made the transition to help property managers build a better business through full stack consulting focused on growing revenue and profits.

I wanted to have them on because as consultants that have actually grown a property management business, they can not only talk about operations but actually tie that to revenue.

It so easy for conversations with outsourced sales and marketing vendors to get completely disconnected from revenue, but these guys see the big picture and we’re going to ask them to share what is actually working.

Today, I’m talking with Jeremy Pound, the CEO of Juicy Results, a consultancy that helps great companies build scalable sales teams by getting the most out of their CRM.

He’s also the author of 7 Habits of Highly Scalable Teams and the host of the New Customer Machine podcast, dedicated to helping entrepreneurs use their CRM and the latest technology to scale revenue.

In our chat today, we’re going to cover Jeremy’s best practices for how scaling teams can best use CRMs to master the sales process to create rapid growth and how you can use this strategy to build a better property management business.

If your sales process isn’t much of an actual process, then this is an episode you need to tune into.

Today, I'm talking with Michael Fisher, the owner of multiple Real Property Management franchises that manage close to 700 doors.

In today’s episode, you’ll learn about Michael’s approach to content creation, how this strategy helps his company stand out, and how you can use these lessons to generate a measurable ROI in your own PM business.

If your business hasn’t invested in content yet, then this is the episode for you

Today, I'm talking with Alice Hagen, the principal and co-founder of Calibre Real Estate Brisbane, as well as Daniel Gow, a leading BDM with the company.

Calibre Real Estate Brisbane is a boutique real estate agency in Brisbane, Australia that specializes in residential property management and sales.

Alice is active in the property management side of the business where she has run a BDM team and even jumped in to help with the business development when needed. Daniel is a rising star who started as a leasing specialist and is now killing it as a BDM.

In today's episode, you'll learn how they work together to grow the company, and how you can use these lessons to improve your own business.

Today I'm talking with Hannah Gill, the managing director at Independent Property Group, the largest real estate and property management agency in Australia's capital, Canberra.

Hannah stepped up to managing director after spending six years as a BDM, where she built a successful new business and a leasing team of 12 people.

In this interview, Hannah shares where most property management entrepreneurs go wrong when it comes to building out a sales team.

So if you've struggled with that in the past, if you've made a hire or two and it just hasn't worked out, or if you have a sales team in place right now but you're wondering if they're performing at maximal capacity, then this is the episode for you.

Today, I’m talking with Brian Hughes and Leslie Sowa, the Sales and Marketing Director & Director of Business Development at RentWerx, a full-service property management company in San Antonio, TX.

In 2017, they signed an incredible 368 new units into the company, and they’re already well on their way to their 2018 goal of 500 units.

In today’s episode, you’ll learn about how Brian and Leslie have achieved this incredible growth, and how you can use these lessons to jumpstart your own company.

If you’re curious to see how a biz dev and marketing duo can not just generate leads but sign up 100s of doors a year, then this is the episode for you.

Today, I'm talking with Michael Reese: Entrepreneur, master marketer, endurance athlete, and accomplished autodidact.

Michael is co-founder of Kinder Reese Real Estate Advisors and The National Association of Expert Advisors. He quickly worked his way up from new agent to selling 250 homes a year. And he's moved on to become a highly connected thought leader in the real estate space and beyond.

His latest book, Digital President, promises to help readers create authority, attract audiences, convert customers, and build communities.

We're going to explore the thinking of a master marketer who has managed to transcend the vertical that he's grown up in, as we discuss strategy, positioning, and mental models.

I hope you find this episode valuable as we break down the opportunities on the brokerage side of the business from somebody that's seen it all.

Today, on The Profitable Property Management Podcast, I’m talking with Douglas Skipworth, the co-founder and Principal Broker at CrestCore Realty, a market-leading real estate firm, that manages residential investment and rental properties in Memphis, Tennessee.

Since 2001, CrestCore has helped real estate investors purchase over 1,000 properties and its management portfolio has grown to more than 2,500 residential properties in Memphis, TN.

In today’s episode, Douglas shares where most property management entrepreneurs go wrong when it comes to attracting and closing investors and the exact steps you can take to build dependable investor relationships.

In today’s episode, two podcasts collide. Jordan Muela, of The Profitable Property Management Podcast, is joined by Alex Osenenko, host of The Property Management Show.

Jordan and Alex just came back from their 3-day conference, The PM Grow Summit. Over the last 8-months they worked tirelessly to put this conference together and today they’ll review the good and the bad so they can make next year’s event even better.

They break down the event in terms of who attended, why they attended, what they thought of the event, what are some negative comments, what are some positive comments and even address a couple elephants in the room as well.

If you want to see what it takes to put together a successful event or you’re just curious to hear how it turned out, then this transparent episode is for you.

Today, I'm talking with Bruce Petersen, a multi-family investor, and CEO and founder of Bluebonnet Asset Manager and Bluebonnet Commercial Construction.

After a 20 year career in retail, Bruce made his first real estate investment which yielded a 300% return and he's been hooked ever since.

Today, Bruce syndicates large multi-family deals in central Texas. Properties ranging from 120 to 300 units per property and he currently manages over 900 units in a portfolio, producing average returns of 8 to 9% annually for his investors.

Bruce is obviously a little different than our usual guest, but that's a good thing. Today we're going to get a chance to hear the perspective of a successful real estate investor and why and how he has decided to successfully insource property management.

Today I am talking with Justin Roff-Marsh, the author of, The Machine: A Radical Approach to the Design of the Sales Function. And guys, it truly is pretty radical.

Justin is also the founder of Ballistix, a consulting firm that builds and re-engineers sales environments from the ground up.

He's been doing this for 15 years plus and he's been building more efficient sales functions to help companies, really just grow. Dominate their market. And the work that he's done is called, “Sales Process Engineering”.

In our chat today, we're going to go over what exactly Sales Process Engineering is and why it's so important for property management entrepreneurs. Justin walks us through what this looks like in practice, from the organizational structure to compensation.

Justin tends to work with larger organizations, but what we are talking about could not be more relevant to the property management industry and I’m so excited that Justin has come on the show with us today.

Today, I am talking with the man, the myth, the legend, Marcus Sheridan, AKA The Sales Lion.

This man is a content marketing machine. Marcus runs a content marketing firm that helps small businesses of all types develop inbound marketing strategies that actually move the needle and increase sales.

Marcus' roots are in the pool industry, where he went from close to failing during the 2008 recession to building the most trafficked swimming pool website in the world.

His book, They Ask You Answer: A Revolutionary Approach to Inbound Sales, Content Marketing and Today's Digital Consumer, was released about a year ago and it has blown up since then.

His book is a go-to resource for getting clarity around how to start and sustain a marketing machine that reliably generates new business over the long-haul. In our chat today, he shares exactly what you need to do to get started.

Today, I am interviewing Frank Klesitz, the CEO of Vyral Marketing. This is a company focused on helping professionals and small business owners increase referrals and sales using their existing – keyword 'existing', customer database.

Frank and his team know that your customer list is losing roughly 10% of its value every month through natural decay if you do nothing. Their video marketing strategy can turn those numbers around and help you get more juice out of what you already have instead of throwing marketing dollars at new leads.

Today we're going to be talking all about database marketing, which is really content marketing pointed at a specific list of the contacts that you already have.

Frank covers the fundamentals, shares his strategy to 10x your results, and even writes an engagement email on the spot for a property management firm.

Today I have the privilege of talking to a sales icon. A man who has dedicated himself to mastering his craft. First as a producer, then as a trainer, and now as a thought leader that is dedicated to helping sales professionals thrive.

Victor Antonio of the Sellinger Group has spent 20 years as a top-tier B2B sales exec. He's the guy Verizon, Citrix, and Sprint call when they need sales insight, and he's even cut his own Spike TV show.

Part strategist, part philosopher, part artist, and 100% hustler, I am incredibly excited to have an early influencer in my career on the podcast today.

In our lively chat, Victor breaks down what he calls “Response Block Selling” which is one of the fastest ways to increase your close rate. Not only does he cover what it will and won’t do, but he also walks us through how to block the most common objections a salesperson faces.

If you’re looking for actionable advice to help you close more deals, then this is the episode for you.

Today, on the Profitable Property Management Podcast, I have the distinct pleasure of hosting my friend and coach, Dan Tocchini. Dan has been an executive trainer and coach for over 35 years and in those years, he has worked with sales leaders and managers of all kinds.

In our chat, Dan breaks sales down to its core and cover everything you need to know to build an effective sales organization, from sales fundamentals to specific tactics your team can implement today.

Regardless of what your sales team looks like today, or if you even have one yet, this is an episode you cannot miss.

Today, on the Profitable Property Management Podcast, I’m talking with Rob Coldwell, the President of Rentwell (formerly Your Local Leasing Company), which operates out of Broomall, PA.

Rentwell is a sizeable player in 6 markets and their portfolio runs the gamut from single family homes to condos, to small and medium-sized apartment communities.

In our chat, Rob shares how to build a team, develop your leadership skills, and deliver an effective pitch; everything you need to know to grow your portfolio into a scalable organization, from scratch.

Today, I'm talking with Bob Walters aka The Godfather of Property Management in Australia and New Zealand.

Bob was an early pioneer and jump started the professionalization of property management in Australia and New Zealand by founding and growing Leading Property Managers of Australia (LPMA) and Leading Property Managers of New Zealand (LPMNZ).

Over the years, Bob has personally consulted for over 300 management companies and trained more than 25,000 property management professionals, on top of building multiple rent rolls to thousands of doors.

But most importantly to me right now, this man is the MC at the upcoming 2018 PM Grow Summit that's going to be taking place in San Diego.

In our chat today, we're going to be talk about how property management entrepreneurs can accelerate rent roll growth by building a better sales process.

Today, on the Profitable Property Management Podcast, I'm talking with Tara Bradbury, the director of the BDM Academy, a one-stop shop for coaching and training resources for property management business development managers.

Within one calendar year, Tara has closed over 260 contracts working as the BDM for a property management company. In our chat, she shares everything you need to know about how to build an effective outbound prospecting system so you can drive similar results in your business.

If you've thought about bringing on a BDM, but you're not sure where to begin, or you’ve already done that but aren’t getting the results you’re looking for, then this is the episode for you.

Today, I am talking with none other than Duke Dodson, owner of Dodson Property Management, which now manages over 4,000 units in the Richmond and Fredericksburg markets.

Duke is busy in the real estate market, beyond property management. He's doing active development in everything from apartments to ice cream shops to co-working spaces. He's a gifted hustler and one of the sharpest self-made guys in the industry whose appetite for winning was refined during his previous career as a professional poker player.

In our chat, we're cover the specific strategies Duke has used to scale his company to where it is today. From lessons on the art of the pitch to how he structures compensation for his BDMs, this is an interview packed with actionable advice to help you scale your business.

If you’re looking for strategies to help you break through a growth plateau, then this is the episode for you.

Today, I’m talking with Steve Rozenberg, the Owner, Co-Founder, and President at Empire Industries, a frustration free property management company created by investors for investors.

Not only does Steve run a growing property management business but he is also a full-time airline pilot, regularly flying international routes. While many property managers with full-time jobs treat their PM business as a side-gig, that’s not the case with Steve as his business is rapidly growing.

In our chat, we’re going to talk about Steve’s journey from 0 to 500 properties in under 4 years and dig into the specifics of how he has used BDMs to help him do that, all while holding down a job that sends him all over the world.

If you’re looking for systems to help you grow a thriving property management business without taking up all your time, then this is the episode for you.

Today, we are recording the final episode in season one, which has been all about marketing. We've had a ton of big guests that have dissected property management marketing from pretty much every angle, but we haven't yet talked about probably the most important conversation, and that's the one about growth metrics.

That's what we're talking about today, and we have two special guests to help:

The first is Brad Larsen of RentWerx from San Antonio, Texas. He was a guest earlier in the season, and we're welcoming him back because not only is he a smart operator, he's actually growing in large part because he knows numbers.
Our second guest is Daniel Craig, a long-time friend and now chief property coach at LeadSimple where he works with property management entrepreneurs to help bring clarity to their numbers and identify growth opportunities and uncover hidden profits.

This episode is all about digging into the core growth levers that will help or hurt you regardless of what marketing strategy you put in place.

Today, I’m talking with John Jantsch, the man that literally wrote the book on referral based marketing, in addition to several other books. He’s the founder of Duct Tape Marketing and has lived, breathed and sweated small business marketing for many, many years.

Long before digital marketing was trendy, long before social media was an obvious part of the conversation - John Jantsch was in the trenches helping small business owners figure out how to grow without losing their shirts.

It’s an honor to have him on the show today to talk about how to build a referral engine for your property management business.

Today, I'm talking with Kai Davis, a business coach who helps freelancers, consultants and entrepreneurs uncover hidden profits in their business without spending more on marketing.

I've been following Kai for some time, and I happen to follow a lot of people outside of the property management industry because I think it is the smart thing to do. Following smart people in other industries and then cross-applying those skills is one of the fastest ways to get to the top.

In addition to being a highly-regarded coach and author, Kai is also a founder of the public relations agency Double Your Audience and host of the podcast "Make Money Online" and "Get More Clients."

We're going to talk to Kai about lessons working with those folks running service-based businesses and how they can apply that to property management. And we're going to dig into some of the strategies that he has used to market his own business.

Today, we have a special episode of the Profitable Property Management Show as we are releasing a live recording of interviews with each of the five keynote speakers from the 2018 PM Grow Summit.

So why is this a big deal? Why should you care?

Each of the Keynote speakers are significant figures within their own right, within their own domain. In today’s interview, they each are going to talk briefly about one actionable idea that you can implement immediately and give you a taste of what they’ll be talking about in January at the PM Grow Summit.

This episode was co-hosted with my partner in crime and cohost of the PM Grow Summit, Alex Osenenko and we hope you enjoy it.

Today, I'm talking with Mike and Dylan O'Neil, the guys behind the property management lead gen agency Geek Real Estate Marketing and the authors of the book, Make It Ring.

In this episode, we're going to talk about the overall funnel concept when it comes to sales and marketing. What is the funnel? Why does it matter? And how can you use this concept to grow your PM business?

Our chat clocks in at 100 minutes, but you will want to listen to every second of it as Mike and Dylan leave no stone unturned when sharing the exact process they have used to generate over 18,000 leads.

Today, I am talking with Chuck Hattemer, the co-founder and CMO of OneRent, a property management startup that has raised $8,000,000 in funding to deliver a simple and efficient rental experience that everyone can trust, from landlords to renters.

They launched just 3 years ago and already have over 1,200 homes under management and have served more than 10,000 renters across 56 cities.

In our chat, Chuck holds nothing back as he shares the exact tactics, strategies, funnels, and even scripts, that he and his team have used to rapidly grow their business as well as how they plan to scale.

Today, I'm talking with none other than Ben White, CEO of the property management reporting and communications platform, Apmasphere.

Back in the day, Ben practiced law with the folks in mergers and acquisitions and capital raising at the global law firm, Herbert Smith Freehills. From there, he joined the world-renowned Boston Consulting Group as a lead consultant before heading the property management division at Ray White, which manages over 200,000 rental properties across Australia.

Yes, two-hundred-thousand properties.

Ben has authored many books, hosts a large property management conference in Australia, but most importantly, Ben is a long-term thinker who's trying to see the big picture and see where the puck is headed tomorrow.

In this interview, we're going to drill into Ben's concept of 'The Five Channels of Growth' for property managers that he wrote about in his most recent book, Numbers Game.

If you’re looking to grow your rent roll but are tired of a “spray and pray” approach to marketing, then this is the episode for you.

Today, I'm talking with a special guest, whose background ranges from building beverage distribution networks in Minsk, to selling property management software, to know running the largest marketing agency in the property management industry.

Yes, I'm talking about my good friend and brother from another mother, Alex Osenenko, President and CEO of Fourandhalf.

Today, we're going to be talking about how to rethink your pricing strategy to help you stand out in the market, increase your profits, and grow your business.

If your current pricing doesn't have much strategy behind it, then this is the episode for you.

Today, I'm talking with Pam Kosanke, the CMO of Renters Warehouse, America's largest and most awarded residential property management company.

During her 4 years at the company, Pam has helped propel Renters Warehouse to over 19,000 properties managed nationwide in 42 markets across 25 states.

Pretty impressive, huh?

In our chat, we cover how Pam has built up the brand and the multi-channel marketing strategy that's helped grow the brand and make it something unique and sustain this aggressive growth at scale.

Today, I’m talking with Amy Harrison, a sales copywriter, consultant, and speaker who teaches businesses how to avoid drab business content and instead write copy customers love to read

In our chat, we’re going to dive into how copywriting can help property management entrepreneurs win more clients and boost sales.

Amy shares the key issues property managers need to communicate with their copy and lays out exactly how you can do that, even if you aren’t a great writer.

Amy is one of my favorite marketers because of the creativity she infuses into what she does, so you’re in for a treat today.

Today, I'm talking with Brad Larsen, host of the Property Management Mastermind Podcast and the owner of RentWerx San Antonio, the fastest growing property management company in San Antonio since 2011.

In our chat, we're going to talk about why Brad is known as a monster implementer and how he went from real estate agent to property management empire builder.

Brad holds nothing back and shares the exact steps he followed to acquire his first 100 properties and talks in detail about how he scaled by handing off business development to another employee.

If closing one new single family home every day of the calendar year sounds like a pipedream, then this is the episode for you.

Today, on The Profitable Property Management Podcast, I‘m talking with Ryan Hanley, the Senior Vice-President of Marketing at TrustedChoice.com and author of “Content Warfare”, a book that will help you find your audience, tell your story and win the battle for attention online.

Ryan got his start in the insurance industry where he used content marketing (which others said didn’t work their industry) to generate six-figures in new business premium a month.

Since then, Ryan has used those strategies to help other offline businesses get found online and today we’re going to dive into exactly how he does that.

If you’re struggling to stand out in the very, very crowded online market, then this is the episode for you.

Today, on The Profitable Property Management Podcast, I am talking with my good friend Ryan Mauldin. Ryan and I have had a relationship for close to a decade now and is a fellow entrepreneur, hustler extraordinaire.

The reason we're talking with Ryan is that he has a deep background in branding, design, SEO, SEM, and everything that is required to build a robust online presence.

In our chat today, we dive into how property management entrepreneurs can benefit from Ryan’s vast expertise to better use data to build their online brand.

Today, I'm talking with Spencer Sutton, the Director of Marketing for GK Houses, an ambitious and high-growth property management company now based in Birmingham, Chattanooga, and Nashville. In today's chat, we dive into why GK hired a Director of Marketing and what exactly Spencer plans to do to help them reach their goal of 25,000 doors.

This week we are talking to Rich Drake, CEO of the Houston franchise of Renters Warehouse. In the last four years, Rich and his team have built out the largest Renters Warehouse franchise in the nation, in terms of revenue, growth rate, and the number of units. In this interview, we talk about how they market and how they've been leveraging local networking events to help build a lead generating machine.

This week we're talking to a world class entrepreneur out of Detroit, Michigan. His name is Max Nussenbaum and he is the founder of Castle, a new property management startup that’s looking to change the industry. In this interview, Max shares their unique approach to the market and how they’re building the property management company of the future.