Front Office on Fire: Recent Episodes
Ericka Aguilar
Host, Ericka Tapia is a dental front office coach. Ericka helps front office team members get to the next level of their career through one on one coaching sessions, group coaching sessions, on-air coaching calls, and expert interviews. Learn how to break through limitations in your career and reignite the reason you chose a career in dentistry! Ericka is also an expert with team building and reconnecting disconnected teams. Meet Ericka and fellow listeners in our private Facebook group or at our front office conference, Front Office on Fire LIVE!
Do you know of a practice that has been a victim of embezzlement? The American Dental Association recently did a survey on observed behaviors exhibited by embezzlers. These behaviors included: possessiveness of workspace, reluctant to crosstrain, bullying, complaining, vacation reluctant, living beyond their means, and defensive attitude when questioned about their work. These outcomes were presented in a pie chart with a percentage so let me give you the top 3 percentages: number 1: Possessiveness about duties and lack of cross training other team members is 48%, number 2: defensiveness when questioned about their work is 37% and coming in at number 3: bullying and complaining is 31%.
In this week's episode I have the pleasure of interviewing David Harris. David is the CEO of Properident which is the world's largest firm investigating financial crimes committed against dental practices. A rule breaker in his youth- David changed his direction and has spent much of his adult life in the world of investigation and enforcement where he uses his unrivaled ability to understand the criminal thought process to help educate and protect dental practice owners.
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Connect with David Harris
www.dentalembezzlement.com
Other links Mentioned:
https://www.prosperident.com/category/prosperident-newsletters/
In this episode, host Ericka Aguilar talks about conflict among dental teams and how to manage workplace conflicts. Ericka offers tips on creating rules for conflict that will help your team feel heard and change thier mindset about conflict.
Host Ericka Tapia has a discussion with Howard Farran about the resources available to front office teams. Howard shares an interesting last take-away at the end of the episode that you won't want to miss!