Tyler Tech Podcast

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In this Tyler Tech Podcast episode, Morgan Jines, vice president of payments at Tyler Technologies, and Thomas Yarbrough, manager of payment operations, discuss how public sector organizations are modernizing payment experiences to better serve residents while improving operational efficiency. Recorded live at Tyler Connect 2026 in Las Vegas, the conversation explores the evolving landscape of digital payments, and the practical steps agencies can take to increase adoption.

Morgan and Thomas discuss common barriers to digital payment adoption, including resident awareness, longstanding habits, and varying levels of comfort with technology. They share strategies for reaching residents through multiple touchpoints, promoting self-service options such as autopay and e-billing, and creating payment experiences that are simple, secure, and convenient.

The episode also examines the operational benefits of payment modernization, including reduced manual processing, streamlined reconciliation, lower service shutoff rates, and more predictable revenue collection. The discussion highlights the value of unified payment platforms that provide a consistent experience across departments while strengthening security and simplifying account management.

Looking ahead, Morgan and Thomas explore emerging payment trends, evolving compliance requirements, and growing demand for digital wallet and mobile payment options. Throughout the conversation, they emphasize that successful payment modernization is not just about technology — it’s about improving the experience for both residents and agency staff through greater accessibility, flexibility, and efficiency.

This episode also highlights City Hall Selfie Day, an annual initiative celebrating public service and civic pride. The campaign encourages local governments and community members to showcase the places and people behind public service, helping build awareness, engagement, and appreciation for the work happening across cities, counties, and agencies.

Download: AI for Impact: Proven Results for Government
Download: How to Create a Unified Digital Payment Experience
Download: White Paper: Procuring a Modern Payments Platform
Watch: Payment Solutions Built for Government, Trusted by Residents
Watch: Unlocking Payment Efficiency
Read: Best Practices for Implementing a Unified Payment Solution
Read: Increase Community Resilience With Modern Payment Systems
Read: What Are the Benefits of an Integrated Payments Solution?
Read: Transforming Government Payments Through a Unified Platform

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In this Tyler Tech Podcast episode, recorded live at Tyler Connect 2026 in Las Vegas, Chris Fabian (Tyler Technologies), Nick Mastronardi (Polco), and Liz Stewart (Envisio) explore how local governments are rethinking budgeting in a time of fiscal pressure, rising expectations, and rapid technological change. Drawing on insights from workshops and readiness assessments conducted with public sector organizations, the conversation highlights how leaders are moving beyond traditional budgeting processes toward more outcomes-driven, data-informed decision making.

At the center of this shift is a broader industry focus on rethinking budgeting, shaped in part through ongoing collaboration with the Government Finance Officers Association (GFOA). Working together, these organizations have contributed to frameworks and tools that help governments better align resources with community priorities, incorporate data and resident input, and improve transparency. One example is the jointly developed readiness assessment, which enables organizations to benchmark their current budgeting practices, identify strengths and gaps, and establish a clearer path forward.

From practical frameworks like priority-based budgeting to emerging AI-enabled tools, the episode highlights how governments can reduce complexity, accelerate analysis, and spend more time focusing on strategic decisions rather than manual processes. The guests also emphasize the importance of starting with structure — using assessments to establish a baseline, build cross-departmental alignment, and prioritize where to take action first.

Download: AI for Impact: Proven Results for Government
Watch: How to Transform Budgeting Processes for Uncertain Times
Watch: A Transformative Partnership for Priority-Based Budgeting
Read: Tyler, Envisio, Polco: Transformative Budgeting Partnership
Read: How Rethinking Budgeting Builds Trust, Agility, and Results
Read: When Budget Pressure Forces Leaders to Change Tactics

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In this Tyler Tech Podcast episode, John Matelski, CIO at the National Association of Counties (NACo), shares a national perspective on how counties are navigating increasing complexity while becoming more strategic in their approach to technology. Recorded live at Tyler Connect 2026 in Las Vegas, the conversation highlights how counties of all sizes are shifting from isolated, reactive efforts to more coordinated, enterprise-wide initiatives.

Like many local governments, counties are facing a convergence of pressures, including workforce challenges, cybersecurity risks, and rising expectations for more seamless digital services. Talent shortages, aging workforces, and legacy systems continue to create barriers, while limited resources make prioritization a constant challenge. These dynamics are pushing leaders to be more deliberate about how they plan, invest in, and execute modernization efforts.

Throughout the discussion, John emphasizes the value of NACo’s national network in helping counties navigate these challenges. By connecting leaders across more than 3,000 counties, NACo enables peer-to-peer learning grounded in real-world experience. These insights help organizations avoid common pitfalls, move beyond theory, and accelerate more confident, informed decision-making.

The conversation also explores key technology trends shaping county strategies today, including cloud adoption, cybersecurity, data governance, and the growing interest in AI. John underscores the importance of strong data foundations and clear use cases, noting that successful modernization efforts require a focus on outcomes — not just technology itself.

This episode also highlights the 2026 State CIO Priorities Playbook, designed to help government leaders turn strategy into action. The playbook provides practical insights, real-world examples, and actionable guidance across top priorities like AI, cybersecurity, modernization, accessibility, and digital services.

2026 State CIO Priorities Playbook:From Planning to Execution: Turning Priorities Into Progress

And learn more about the topics discussed in this episode with these resources:

Explore: NACO’s Directory of Programs & Resources
Download:AI for Impact: Proven Results for Government
Download:Modern Governments Live in the Cloud
Download: Building a Resilient Government
Read: Modernizing County Tech: Trends, Tools, and Talent
Read: ERP Partnership That Deliver Results
Read: How Digital Services Shape Public Trust in Local Government

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In this Tyler Tech Podcast episode, Mike Cook, IT director for the city of Redondo Beach, California, shares how his organization is approaching modernization as a foundational shift from aging infrastructure and manual processes to a more stable, automated, and scalable environment. Recorded live at Tyler Connect 2026 in Las Vegas, the conversation highlights Redondo Beach’s journey from legacy, on-premises ERP systems to a modern cloud solution, earning the city a Tyler Excellence Award along the way.

Like many local governments, Redondo Beach was operating with a highly constrained IT team, aging servers, and outdated software across its technology stack. Frequent downtime, mounting cybersecurity risks, and resource limitations made it increasingly difficult to maintain core systems, let alone improve them. Moving to the cloud helped stabilize the environment, reduce operational risk, and eliminate much of the ongoing maintenance burden that had previously consumed the team’s time.

With that foundation in place, the city has shifted its focus to modernizing long-standing workflows that remained largely unchanged for nearly two decades. From manual invoice processing and paper-based approvals to broader document digitization efforts, Redondo Beach is now working to streamline operations, introduce automation, and prepare for emerging AI capabilities in a more intentional and strategic way. Throughout the conversation, Mike offers a pragmatic perspective on modernization — emphasizing the importance of aligning technology decisions with business needs, taking a phased approach, and building toward long-term transformation without losing sight of day-to-day service delivery.

2026 State CIO Priorities Playbook: From Planning to Execution: Turning Priorities Into Progress

And learn more about the topics discussed in this episode with these resources:

Download: NASCIO 2026 State CIO Top 10 Priorities
Download: AI for Impact: Proven Results for Government
Download: Modern Governments Live in the Cloud
Download:Building a Resilient Government
Watch:What Our Clients Are Saying About PACE
Read:ERP Partnership That Deliver Results
Read:How Digital Services Shape Public Trust in Local Government

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In this Tyler Tech Podcast episode, Burgandi Grace, principal project manager for artificial intelligence at Tyler Technologies, and Heidi DeVore, CAMA specialist from the Kansas Department of Revenue’s Property Valuation Division, discuss how governments are working to connect fragmented systems and make data more usable across agencies. Recorded live at Tyler Connect 2026 in Las Vegas, the conversation brings together both a broad view of modernization efforts and a detailed, statewide example of what it takes to align data across more than 100 local offices.

Like many government organizations, Kansas operated with systems that were technically standardized but functionally disconnected. While counties used the same property appraisal software, differences in scale, processes, and data practices meant the state was effectively working with 105 separate systems. That fragmentation made it difficult to share data, report consistently, or provide timely insights across jurisdictions.

Together, Burgandi and Heidi offer a grounded look at how governments are improving access to data, supporting better performance tracking, and making incremental progress toward more connected operations — while balancing technical, organizational, and operational considerations along the way.

2026 State CIO Priorities Playbook: From Planning to Execution: Turning Priorities Into Progress

And learn more about the topics discussed in this episode with these resources:

Download: NASCIO 2026 State CIO Top 10 Priorities
Download: AI for Impact: Proven Results for Government
Download: Modern Governments Live in the Cloud
Download:Building a Resilient Government
Watch:Kansas Centralizes Property Valuation Data Statewide
Read:How Digital Services Shape Public Trust in Local Government

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Let us know what you think about the Tyler Tech Podcast in this survey!

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In this Tyler Tech Podcast episode, Judge Vanessa Heinold and Municipal Court Administrator Tiffany Totah of the city of Victoria, Texas, share how their municipal court expanded community access to the courts by rethinking how and where court services are delivered. Recorded live at Tyler Connect 2026 in Las Vegas, the conversation highlights Victoria’s Tyler Excellence Award-winning approach to improving access, compliance, and trust.

Like many courts, Victoria faced challenges with missed appearances, unresolved cases, and warrants that created real‑world barriers for residents — from lost wages and transportation issues to perceived barriers like unfamiliar or intimidating court settings and limited digital access. Traditional court hours and settings made it difficult for people to engage with the system, even when they wanted to resolve their cases.

Judge Heinold and Tiffany Totah explain how the court addressed these issues by asking a simple but powerful question: What are the barriers to coming to court? Their answer led to flexible, community‑centered solutions such as evening dockets, open dockets, and outreach court sessions held in familiar locations like libraries and food kitchens — meeting people where they are and creating more approachable paths to resolution.

The episode also explores the technology and operational foundations that made this model possible, enabling residents to resolve cases in a single interaction without returning to court for paperwork or payments. Together, they reflect on the results — thousands of cases resolved, warrants recalled, stronger community partnerships, and a cultural shift toward empathy and problem‑solving — offering practical insights for courts looking to expand access to justice through more flexible, community‑focused service delivery.

2026 State CIO Priorities Playbook: From Planning to Execution: Turning Priorities Into Progress

And learn more about the topics discussed in this episode with these resources:

Download: NASCIO 2026 State CIO Top 10 Priorities
Download: AI for Impact: Proven Results for Government
Download: Modern Governments Live in the Cloud
Download:Building a Resilient Government
Read:Texas Court Models Justice Around People, Resolves More Cases
Read:How Digital Services Shape Public Trust in Local Government

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Let us know what you think about the Tyler Tech Podcast in this survey!

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In this Tyler Tech Podcast episode, Kemarr Brown, deputy city manager for the city of Homestead, Florida, discusses how the city transformed service delivery to better support residents and businesses amid rapid growth. Recorded live at Tyler Connect 2026 in Las Vegas, the conversation highlights Homestead’s modernization journey — an effort recognized with a Tyler Excellence Award for its impact and results.

Like many local governments, Homestead faced challenges stemming from fragmented systems, manual processes, and limited visibility across departments. Permitting applications required in-person submissions or manual emails, code compliance officers spent significant time creating cases instead of working in the field, and online payments were unavailable for most services. These inefficiencies slowed service delivery and made it harder for the city to respond to rising demand.

Kemarr shares how Homestead addressed these challenges by implementing a unified, enterprise-wide digital platform, including Tyler’s Enterprise Permitting & Licensing and integrated payments solutions. By replacing disconnected systems with a single source of truth, the city created 24/7 digital access, real-time workflow visibility, and greater transparency for both staff and the community. Leaders can now track permitting timelines, identify bottlenecks, and use data — not intuition — to guide decisions and target limited resources where they matter most.

The conversation also explores the leadership and change-management side of digital transformation. Kemarr emphasizes the importance of executive alignment, clearly defining a “north star,” auditing existing processes before implementing new technology, and partnering closely with staff to design workflows that support compliance while making it easier to do business with the city.

This episode offers practical insights for city and county leaders looking to modernize service delivery, improve transparency, and scale for future growth. It reinforces how a strong digital foundation can help governments operate more efficiently while building trust with the communities they serve — advancing Tyler’s mission to help people, places, and communities thrive.

2026 State CIO Priorities Playbook: From Planning to Execution: Turning Priorities Into Progress

And learn more about the topics discussed in this episode with these resources:

Download: NASCIO 2026 State CIO Top 10 Priorities
Download: AI for Impact: Proven Results for Government
Download: Modern Governments Live in the Cloud
Download:Building a Resilient Government
Read:How Digital Services Shape Public Trust in Local Government

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In this episode of the Tyler Tech Podcast, Liz Thomas, president of Tyler’s State and Federal Group, and Russell Gainford, chief technology officer, dive into how state agencies are translating the 2026 NACIO State CIO Priorities into action, with a focus on efficiency, modernization, and AI.

Drawing on insights from CIOs across all 50 states and U.S. territories, Liz and Russell explore how technology is being used to reduce administrative burdens, streamline workflows, and empower public sector teams. They discuss how AI, cloud platforms, and integrated systems are helping agencies work smarter, deliver faster results, and enhance resident and business experiences — all while maintaining security, transparency, and public trust.

The conversation highlights real-world examples of how modernization initiatives — from automating manual processes to building stronger data foundations — create measurable impact, improve staff capacity, and support better decision-making. Liz and Russell also address the importance of human-centered design, workforce engagement, and data-driven insights in successfully implementing new technologies.

This episode provides a practical look at how state technology leaders are using AI and modern tech to drive efficiency, improve outcomes, and meet the evolving needs of residents and businesses. It offers actionable insights for CIOs, technology leaders, and anyone interested in how thoughtful technology adoption is transforming government services.

CIO Priorities Playbook: From Planning to Execution: Turning Priorities Into Progress

And learn more about the topics discussed in this episode with these resources:

Download: 2026 State CIO Top 10 Priorities
Download: AI for Impact: Proven Results for Government
Download: Modern Governments Live in the Cloud
Read: AI at Enterprise Scale: Simplifying State Services Today
Read: How Digital Services Shape Public Trust in Local Government
Read: When Budget Pressure Forces Leaders to Change Tactics

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In this episode of the Tyler Tech Podcast, Liz Thomas, president of Tyler’s State and Federal Group, and Russell Gainford, chief technology officer, share insights from the 2026 NASCIO State CIO Priorities report and explore the trends shaping technology across state government.

Drawing on perspectives from CIOs in all 50 states and U.S. territories, Liz and Russell discuss how priorities are evolving, with modernization, accessibility, and AI rising to the top alongside longstanding concerns like cybersecurity and budget management. They explain how these priorities reflect the dual focus of state technology leaders: balancing innovation and efficiency with risk management and security, all while delivering better outcomes for residents.

The conversation highlights the challenges that aging systems, fragmented workflows, and legislative changes create for agencies, and how modernization initiatives—from cloud adoption to more flexible, integrated platforms—can reduce administrative burdens, improve citizen experiences, and empower teams to work more effectively. Liz and Russell also explore how engaging employees and stakeholders early in the modernization journey can accelerate adoption and drive meaningful change.

This episode offers a practical look at the trends and priorities guiding state technology in 2026, providing insights for CIOs, technology leaders, and anyone interested in how modernization, innovation, and strategic planning are shaping government services. It underscores Tyler’s commitment to helping states deliver secure, efficient, and modern solutions that meet the needs of their communities.

This episode also highlights National Cities, Towns & Villages Month, celebrated each May to honor the unique spirit and vibrancy of communities across the country. It’s a time to recognize local leaders, showcase the people and places that make your city, town, or village extraordinary, and celebrate the unity and diversity that bring communities together. From issuing proclamations and sharing love letters to creating short videos and posting on your municipality’s social channels, there are many ways to participate and shine a spotlight on what makes your community special.

Learn More: National Cities, Towns & Villages Month

And learn more about the topics discussed in this episode with these resources:

CIO Priorities Playbook: From Planning to Execution: Turning Priorities Into Progress
Download: 2026 State CIO Top 10 Priorities
Download: AI for Impact: Proven Results for Government
Download: Modern Governments Live in the Cloud
Read: AI at Enterprise Scale: Simplifying State Services Today
Read: How Digital Services Shape Public Trust in Local Government
Read: When Budget Pressure Forces Leaders to Change Tactics

Listen to other episodes of the podcast.

Let us know what you think about the Tyler Tech Podcast in this survey!

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In this episode of the Tyler Tech Podcast, Hollie Poole, accounts payable specialist for Pickens County, Georgia, shares how a small but highly collaborative county modernized its financial operations by moving from disconnected systems to a unified, cloud-based ERP platform.

Serving a community of roughly 35,000 residents just north of Atlanta, Pickens County faced challenges common to many local governments — fragmented systems, limited visibility into financial data, and manual processes that slowed collaboration between departments. Hollie explains how adopting a modern ERP platform created a shared source of truth across the organization, giving departments real-time access to financial information while improving transparency and decision-making.

The conversation explores how cloud technology, automation, and AI-powered invoice capture have transformed accounts payable workflows, reducing manual data entry and making it easier to track approvals, manage invoices, and maintain a clear audit trail. Hollie also shares how automation and scheduled reporting have empowered departments to monitor budgets, track outstanding purchase orders, and address issues proactively instead of waiting for monthly reports.

Drawing on Pickens County’s experience, Hollie reflects on the importance of building organizational buy-in during technology transitions, emphasizing that modernization succeeds when teams understand the purpose behind the change and share a common vision for improvement.

This episode offers a practical look at how counties of any size can use cloud technology, automation, and AI to streamline financial operations, strengthen transparency, and create a more connected and efficient government — reinforcing Tyler’s mission to help communities operate more effectively.

This episode also spotlights Tyler Connect 2026, where innovation and collaboration take center stage. Taking place April 7-10 at The Venetian Resort Las Vegas. Connect brings together public sector professionals from across the country to explore new solutions, share ideas, and strengthen communities. It’s a week dedicated to learning, connection, and imagining what’s possible for the future of government technology. Explore registration details to start planning your Connect 2026 experience.

Learn More and Register Now: Tyler Connect 2026 in Las Vegas
Read: Let’s Empower, Collaborate, and Imagine at Connect 2026!

And learn more about the topics discussed in this episode with these resources:

Watch: Automation Speeds Up County’s Invoice Processing
Download: AI for Impact: Proven Results for Government
Download: Modern Governments Live in the Cloud
Read: TEA Winner: Boosting Efficiency With AP Automation
Read: Boosting Resilience: The Technology Strategy of 3 Counties
Read: Excellence 2025: Performance & Innovation Solutions
Read: How Digital Services Shape Public Trust in Local Government
Read: ERP Partnership That Delivers Results

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Let us know what you think about the Tyler Tech Podcast in this survey!

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In this episode of the Tyler Tech Podcast, John Warren, county clerk for Dallas County, Texas, shares how his office has modernized court operations at scale — moving from paper-based workflows to a digital, data-driven environment powered by automation and AI.

Drawing on more than three decades in the court system, John reflects on the cultural and operational challenges of change, from earning staff buy-in to redesigning processes that were built for a paper world. He explains how digitization has expanded access to records, strengthened disaster recovery, and enabled staff to work more efficiently without compromising accuracy or accountability.

The conversation explores how AI-assisted document processing, analytics, and online public access are helping the clerk’s office manage growing caseloads, reduce backlogs, and improve the experience for judges, attorneys, and residents alike. John also shares practical advice for other government leaders, emphasizing the importance of learning from peers, focusing on outcomes, and treating modernization as a continuous journey rather than a one-time project.

This episode offers a real-world look at how thoughtful adoption of technology can reduce friction, support employees, and create more resilient public sector operations — reinforcing Tyler’s mission to help communities operate more effectively.

This episode also spotlights Tyler Connect 2026, where innovation and collaboration take center stage. Taking place April 7-10 at The Venetian Resort in Las Vegas. Connect brings together public sector professionals from across the country to explore new solutions, share ideas, and strengthen communities. It’s a week dedicated to learning, connection, and imagining what’s possible for the future of government technology. Explore registration details to start planning your Connect 2026 experience.

Learn More and Register Now:Tyler Connect 2026 in Las Vegas
Read:Let’s Empower, Collaborate, and Imagine at Connect 2026!

And learn more about the topics discussed in this episode with these resources:

Download: AI for Impact: Proven Results for Government
Download:Modern Governments Live in the Cloud
Read:Dallas Increased Transparency and Access
Read:3 Key Takeaways From NACO’s Annual Conference 2025
Read:Data Helps Dallas Manage E-Filing Growth
Read:Data Enhances E-Filing Quality and Efficiency in Dallas

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Let us know what you think about the Tyler Tech Podcast in this survey!

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In this episode of the Tyler Tech Podcast, Christine Vayda, business administrator for the Epping School District in Epping, New Hampshire, shares how a focus on efficiency has helped the district modernize operations across finance, HR, payroll, and onboarding.

Drawing on experience from multiple school districts, Christine discusses the challenges of manual, paper-based processes and why they are no longer sustainable for today’s business offices. She walks through how Epping has used connected systems and automation to reduce data entry, improve accuracy and transparency, and streamline everyday workflows — even with a small team wearing many hats.

The conversation highlights practical examples of modernization in action, including automated approval workflows, centralized budget tracking and reporting, and self-service tools that give employees real-time access to pay information, contracts, and leave requests. Christine also emphasizes the importance of training and communication in driving adoption, and how helping staff understand the purpose behind change builds trust and long-term buy-in.

This episode offers a grounded, real-world perspective on how school districts of any size can rethink long-standing processes, reduce administrative burden, and create more efficient operations that better support staff, leadership, and the community.

Learn More and Register Now: Tyler Connect 2026 in Las Vegas
Read: Let’s Empower, Collaborate, and Imagine at Connect 2026!

And learn more about the topics discussed in this episode with these resources:

Download: Modern Governments Live in the Cloud
Watch: Paperless Processes Connect District’s Data
Read: TEA Winner: District Modernizes HR Processes
Read: 3 Ways Automation Transforms School AP Processes
Read: How Paperless HR Processes Build Trust in Data Accuracy
Read: 6 Tips for Managing School Finances in a Shifting Economy

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In this episode of the Tyler Tech Podcast, Kirsten D’Amato and Deborah Pierrel, business systems analysts for the city of Palm Springs, California, share how the city transformed permitting and licensing into a more accessible, transparent, and efficient experience for both residents and staff — a modernization effort that earned Palm Springs a 2025 Tyler Excellence Award.

Recorded live at Tyler Connect 2025 in San Antonio, the conversation explores how Palm Springs unified eight departments onto a single enterprise permitting and licensing platform, replacing fragmented, paper-based processes with a connected digital workflow. Kirsten and Deborah walk through the challenges of managing permits across siloed systems and how bringing everything into one centralized environment created real-time visibility, streamlined collaboration, and eliminated hidden data and manual workarounds.

They also discuss the impact on the community, from enabling 24/7 online access and real-time status updates to significantly reducing in-person foot traffic while still maintaining inclusive support options. Along the way, they highlight the operational benefits of going paperless, including reduced storage needs, faster processing, improved scalability, and simpler onboarding and training for staff.

Whether you work in community development, IT, or local government operations, this episode offers practical insight into breaking down departmental silos, modernizing high-impact services, and building a permitting and licensing experience that better supports staff, residents, and long-term growth.

Learn More and Register Now: Tyler Connect 2026 in Las Vegas
Read: Let’s Empower, Collaborate, and Imagine at Connect 2026!

And learn more about the topics discussed in this episode with these resources:

Download: Modern Governments Live in the Cloud
Watch: How a California City Broke Down Silos and Increased Efficiency
Read: California City Eliminates Paper With Enterprise Software
Read: Excellence 2025: Connected Community, Equity & Access
Read: Excellence 2025: Digital Services & Cloud Solutions
Read: How Local Governments Thrive With Cloud-Based Solutions
Read: Enterprise ERP a Leader for Cloud ERP for Local Government

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In this episode of the Tyler Tech Podcast, Jeff Dempsey, financial systems analyst for the city of Madison, Wisconsin, shares how the city modernized its payment systems to improve security, efficiency, and the experience for both residents and staff — a transformation that earned Madison a 2025 Tyler Excellence Award (TEA).

Recorded live at Tyler Connect 2025 in San Antonio, the conversation explores how Madison addressed PCI compliance challenges and outdated hardware by streamlining payments across in-person, online, and phone channels. Jeff walks through the city’s transition to a more connected payments ecosystem, including the role Tyler Payments, Resident Access, and Utility Access played in creating real-time visibility, simplifying reconciliation, and reducing reliance on disconnected tools.

Jeff also highlights the behind-the-scenes work that supported the rollout, from coordinating stakeholders and upgrading hardware to managing change for both staff and the community. The results include faster payment processing, significant growth in autopay adoption, improved cash management, reduced manual effort, and a more secure, user-friendly experience for residents.

Whether you support finance, IT, or digital services in government, this episode offers practical insight into modernizing payment operations, strengthening security, and using integrated solutions to create measurable efficiency gains across the organization.

This episode also spotlights Tyler Connect 2026, where innovation and collaboration take center stage. Taking place April 7–10 at The Venetian Resort in Las Vegas. Connect brings together public sector professionals from across the country to explore new solutions, share ideas, and strengthen communities. It’s a week dedicated to learning, connection, and imagining what’s possible for the future of government technology. Explore registration details and early bird pricing in the show notes to start planning your Connect 2026 experience.

Learn More and Register Now: Tyler Connect 2026 in Las Vegas

And learn more about the topics discussed in this episode with these resources:

Download: Modern Governments Live in the Cloud
Download: White Paper: Procuring a Modern Payments Platform
Download: Process Payments in Real Time
Download: How to Create a Unified Digital Payment Experience
Watch: Payments Procurement: Simplify and Maximize Value
Read: Excellence 2025: Digital Services & Cloud Solutions
Read: Enterprise ERP a Leader for Cloud ERP for Local Government

Listen to other episodes of the podcast.

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In this episode of the Tyler Tech Podcast, Dennis Click, deputy controller for Albemarle County, Virginia, shares how the county modernized its financial and procurement operations — a transformation that earned Albemarle County a 2025 Tyler Excellence Award (TEA).

Recorded live at Tyler Connect 2025 in San Antonio, the conversation explores how Albemarle County moved away from a patchwork of disconnected systems that limited transparency and slowed day-to-day work. Dennis walks through the county’s journey to streamline processes, break down departmental silos, and improve access to real-time financial data, including the role Tyler’s Enterprise ERP played in bringing tools and workflows onto a single, connected platform.

Dennis also highlights the behind-the-scenes work that set the stage for success, from early data cleanup and chart of accounts modernization to change management and staff enablement. The results include reduced manual entry, improved procurement timelines, stronger reporting, expanded self-service capabilities, and a noticeable boost in confidence across the organization.

Whether you support finance, procurement, or technology in government, this episode offers practical insight into building a stronger operational foundation, empowering teams, and using modern systems to free staff for higher-value work while better serving the community.

Learn More and Register Now: Tyler Connect 2026 in Las Vegas

And learn more about the topics discussed in this episode with these resources:

Download: Modern Governments Live in the Cloud
Download: White Paper: Procuring a Modern Payments Platform
Download: Process Payments in Real Time
Download: How to Create a Unified Digital Payment Experience
Watch: Payments Procurement: Simplify and Maximize Value
Read: Excellence 2025: Digital Services & Cloud Solutions
Read: Enterprise ERP a Leader for Cloud ERP for Local Government

Listen to other episodes of the podcast.

Let us know what you think about the Tyler Tech Podcast in this survey!

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In this episode of the Tyler Tech Podcast, Rudy Zucker, project manager for the City of Naperville, Illinois, shares how the city modernized its annual Arbor Day Tree Sale — an innovation that earned Naperville a 2025 Tyler Excellence Award (TEA).

Recorded live at Tyler Connect 2025 in San Antonio, the conversation explores how Naperville transformed a traditionally in-person, labor-intensive program into a simple, secure, and user-friendly digital experience. Rudy walks through the city’s shift from a basic online payment workaround to an integrated solution using Resident Access and Tyler Payments, helping the city strengthen PCI compliance while meeting rising resident expectations for ease and convenience.

Rudy also highlights the behind-the-scenes impact of the new approach, including reduced staff workload, improved inventory tracking, faster refunds, and the elimination of cross-department silos. What once required four or five staff members to manage now takes just one — freeing teams to focus on higher-value work while delivering a smoother experience for residents.

Whether you support finance, public works, or digital services in local government, this episode offers practical insights on modernizing payments, improving security, and showing how even small community programs can deliver big wins through thoughtful digital transformation.

This episode also highlights the Tyler Excellence Awards, which celebrate public sector organizations using Tyler solutions to make a meaningful impact in their communities. Apply now at the link below!

Submit Your Tyler Excellence Awards Application Now!

And learn more about the topics discussed in this episode with these resources:

Download: Modern Governments Live in the Cloud
Download: White Paper: Procuring a Modern Payments Platform
Download: Process Payments in Real Time
Download: How to Create a Unified Digital Payment Experience
Read: Excellence 2025: Civic Interaction & Public Trust Solutions
Read: 7 Payment Automation Myths
Read: How Governments Build Public Trust With Data and AI
Read: Enterprise ERP a Leader for Cloud ERP for Local Government
Read: Increase Community Resilience With Modern Payment Systems

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Let us know what you think about the Tyler Tech Podcast in this survey!

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In this special Best of 2025 edition of the Tyler Tech Podcast, we revisit standout conversations from the past year — moments that highlight how resilience, cloud innovation, and artificial intelligence are reshaping the public sector.

The episode begins with Cate Ryba, director of resident engagement at Tyler, who unpacks the many dimensions of government resilience, from organizational and operational readiness to cyber, fiscal, and disaster recovery planning. She explains why strong community connections and real-time resident engagement are foundational to building trust and navigating disruption.

Next, Russell Gainford, Tyler’s Chief Technology Officer, explores how cloud infrastructure gives governments the flexibility, redundancy, and scale to keep services running 24/7. His insights reveal how modern cloud environments create new possibilities for continuity, failover, and system reliability across interconnected public-sector operations.

Turning to modernization, Mike Teeters, senior product manager, discusses how cloud technology helps agencies reduce workforce pressure, simplify upgrades, and scale effortlessly during peak periods — all while ensuring staff stay current with the latest capabilities.

From there, Franklin Williams, president of the Data & Insights Division and deputy chief technology officer, explains why strong data governance is essential to the future of AI in government. Clean, discoverable, and authoritative data, he notes, is the key to enabling accurate insights and unlocking the potential of emerging agentic frameworks.

Finally, Elliot Flautt, director of state data solutions, shares how governments are beginning to use AI to enhance transparency, streamline routine interactions, and guide residents to the services they need. He highlights the importance of secure, privacy-minded data practices in building the trustworthy AI systems that will increasingly support government operations.

Whether you focus on technology strategy, data management, or community engagement, this best-of episode offers practical lessons on strengthening resilience, embracing cloud-driven modernization, and harnessing AI to serve communities more effectively.

This episode also spotlights Tyler Connect 2026, where innovation and collaboration take center stage. Taking place April 7–10 at the Venetian Resort in Las Vegas. Connect brings together public sector professionals from across the country to explore new solutions, share ideas, and strengthen communities. It’s a week dedicated to learning, connection, and imagining what’s possible for the future of government technology. Explore registration details and early bird pricing in the show notes to start planning your Connect 2026 experience.

Learn More and Register Now: Tyler Connect 2026 in Las Vegas

And learn more about the topics discussed in this episode with these resources:

Download: Modern Governments Live in the Cloud
Download: Building a Resilient Government
Download: Digital Access and Accessibility in the Resident Experience
Download: Revolutionizing the Government Workforce With AI
Download: A Digital Guide to Modernizing the Resident Experience
Download: Cloud-Smart Strategies for IT Infrastructure Modernization
Download: A Digital Government Guide to Effective Data Strategies
Read: How Cloud-Based Solutions Expand Access to State Services
Read: Using Cloud-Based Solutions to Improve Access in Counties
Read: Boosting Resilience: Cloud Solutions for Modern Government
Read: Partnering With Communities to Build Resilience
Read: The Power of Data: Building Resilient and Responsive Systems
Read: Preparing for the Future of AI in Government

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In this episode of the Tyler Tech Podcast, Erin Sweeney, routing specialist for West Ada School District in Idaho, shares how the district transformed its student transportation operations — a journey that helped earn West Ada a 2025 Tyler Excellence Award (TEA).

Recorded live at Tyler Connect 2025 in San Antonio, the conversation explores how the district overcame long-standing challenges with student ridership data, route planning, and communicating with families. Erin details West Ada’s shift from paper-based processes to real-time ridership insights, empowering staff to improve efficiency, streamline routing, and strengthen safety across the system.

From tablet-based turn-by-turn navigation to more accurate ridership tracking, Erin highlights the technology and teamwork that have helped West Ada better serve students and parents. She also shares a compelling real-world example — using scan data to locate a missing student within minutes — that demonstrates the critical impact of having timely, accurate information.

Whether you support school transportation, manage district operations, or lead public-sector innovation, this episode offers practical lessons on data-driven decision making, improved communication, and modernizing essential services to build trust within communities.

Submit Your Tyler Excellence Awards Application Now!

And learn more about the topics discussed in this episode with these resources:

Download: Modern Governments Live in the Cloud
Watch:Student Ridership Insights Boost Efficiency and Access
Read: TEA Winner: Increasing Access to Educational Programs
Read:Excellence 2025: Connected Community, Equity & Access
Read: 5 Ways Large Districts Can Leverage Transportation Tech
Read:5 Essential Tech Questions for School Fleet Contractors
Read: District Transforms Operations and Culture With Technology
Read: How One District is Shaping Driver Support in Illinois

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In this episode of the Tyler Tech Podcast, Burgandi Grace, principal project manager for artificial intelligence at Tyler Technologies, and Jessica Crone, management analyst for the City of Rancho Cordova, California, explore how integrated systems and collaboration are transforming local government.

Recorded live at Tyler Connect 2025 in San Antonio, the conversation dives into the real-world impact of Tyler’s Connected Communities vision — a framework that helps governments link people, data, and processes to improve efficiency and strengthen resident trust.

Jessica shares how Rancho Cordova turned that vision into reality by breaking down silos across departments, automating workflows, and creating more transparent, resident-focused digital services. From paper-heavy processes to seamless online applications, she highlights how integration has reduced turnaround times from a week to a single day — while empowering staff and residents alike.

Together, they discuss how leadership support, staff engagement, and creative change management — like Rancho Cordova’s “Super Egg” mascot — can make modernization both effective and fun.

Whether you’re a government leader, project manager, or technologist, this episode offers practical lessons on collaboration, data sharing, and the power of connection to drive better outcomes for communities.

This episode also spotlights Tyler Connect 2026, where innovation and collaboration take center stage. Taking place April 7–10 at the Venetian Resort in Las Vegas, Connect brings together public sector professionals from across the country to explore new solutions, share ideas, and strengthen communities. It’s a week dedicated to learning, connection, and imagining what’s possible for the future of government technology. Explore registration details and early bird pricing in the show notes to start planning your Connect 2026 experience.

Learn More and Register Now: Tyler Connect 2026 in Las Vegas

And learn more about the topics discussed in this episode with these resources:

Download: Modern Governments Live in the Cloud
Success Story: TEA Winner: City of Rancho Cordova, California
Blog: Let’s Empower, Connect, and Imagine at Connect 2026!
Blog: Excellence 2025: Civic Interaction & Public Trust Solutions
Blog: Excellence 2025: Digital Services & Cloud Solutions
Blog: Partnering With Communities to Build Resilience
Blog: How Small Cities Are Using Technology to Grow Resilience
Blog:Unlocking AI Starts With Strong Data Governance

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In this episode of the Tyler Tech Podcast, Cate Ryba, director of resident engagement at Tyler Technologies, and Sara Diaz, director of information technology for the city of El Cajon, California, join the show to discuss how digital services can strengthen community connections and build public trust.

Recorded live at Tyler Connect 2025 in San Antonio, the conversation explores how El Cajon’s My El Cajon app — powered by Tyler’s My Civic platform — is making government more intuitive and responsive. Sara shares how her team designed the app with real residents in mind, incorporating feedback from diverse users to ensure accessibility across ages, languages, and cultures.

Cate highlights how user expectations are evolving and why government technology must deliver the same seamless, reliable experiences that residents enjoy from private-sector apps. Together, they discuss how strong partnerships, data-driven improvements, and thoughtful design can help governments meet residents where they are — online, on their phones, and in their communities.

Learn More and Register Now: Tyler Connect 2026 in Las Vegas

And learn more about the topics discussed in this episode with these resources:

Download: Modern Governments Live in the Cloud
Watch: How a City Sparked Civic Engagement
Watch: My Civic App Offers a One-Stop Shop for Newark Community
Watch: My Civic: One App to Engage Your Citizens
Success Story: The Technologically Thriving City of El Cajon, California
Blog: Let’s Empower, Connect, and Imagine at Connect 2026!
Blog: Excellence 2025: Civic Interaction & Public Trust Solutions
Blog: Excellence 2025: Digital Services & Cloud Solutions
Blog: Partnering With Communities to Build Resilience
Blog: How Small Cities Are Using Technology to Grow Resilience
Listen: Strengthening Public Trust and Resilience

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In this episode of the Tyler Tech Podcast, Tim Walsh, general manager of cybersecurity at Tyler Technologies, joins the show to discuss the human side of cybersecurity and the importance of building a strong organizational culture to support it.

Tim explains why technology alone isn’t enough to defend against evolving threats — emphasizing the critical role of people, processes, and leadership. He shares how public sector organizations can strengthen cyber resilience by investing in their teams, encouraging continuous training, and fostering a culture where every employee understands their part in protecting systems and data.

The conversation also explores strategies for addressing workforce shortages, partnering effectively to maintain 24/7 coverage, and recruiting and retaining cybersecurity talent in a competitive market. By empowering employees and creating a culture of shared responsibility, public sector leaders can build teams that are ready to adapt, respond, and thrive in an ever-changing cybersecurity landscape.

This episode also highlights the advantages of cloud infrastructure and how it is transforming the public sector. From reducing technical debt and streamlining operations to creating the flexibility to adopt AI and other emerging tools, the cloud provides a smarter, more resilient foundation for modernization, security, and innovation. Explore our resources in the show notes to learn how governments can maximize long-term value and take the next step toward a future built to adapt.

Explore More: Cloud Infrastructure for Government

And learn more about the topics discussed in this episode with these resources:

Download: Digital Access and Accessibility in the Resident Experience
Download: How To Identify Cyberthreats Before They Become a Breach
Tyler in the News: South Carolina AI, Cyber Initiatives Reshape Services
Blog: The Power of Data: Building Resilient and Responsive Systems
Blog: Preparing for the Future of AI in Government
Blog: Boosting Resilience: Cloud Solutions for Modern Government
Blog: Cyber Defense: Local Governments Weigh In
Blog: Partnering With Communities to Build Resilience
Blog: K-12 Cybersecurity Funding: What Districts Need to Know
Blog: Resilient Communities Rely on Modern Public Safety Solutions
Blog: Increase Community Resilience With Modern Payment Systems
Blog: How Cloud-Based Solutions Expand Access to State Services
Blog: Resilience at Scale: Technology for an Unpredictable Future

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In this episode of the Tyler Tech Podcast, Ryan Jacobson, manager of software engineering, and Sonya Newell, team lead in cybersecurity, join the show to discuss the changing nature of cybersecurity and the growing impact of artificial intelligence (AI).

Ryan and Sonya share how threats like ransomware, zero-day vulnerabilities, and legacy technology continue to challenge public sector agencies, especially as more services move to the cloud. They also explain how AI has lowered the barrier for attackers to create sophisticated phishing and voice scams, while at the same time giving defenders new tools to monitor, detect, and respond.

The conversation underscores why resilience is about more than just technology — it requires awareness, adaptability, and culture. By asking the right questions, starting small, and reinforcing strong internal processes, public sector leaders can take meaningful steps toward strengthening cybersecurity in an AI-driven world.

Explore More: Cloud Infrastructure for Government

And learn more about the topics discussed in this episode with these resources:

Download: Digital Access and Accessibility in the Resident Experience
Tyler in the News: South Carolina AI, Cyber Initiatives Reshape Services
Blog: The Power of Data: Building Resilient and Responsive Systems
Blog: Preparing for the Future of AI in Government
Blog: Boosting Resilience: Cloud Solutions for Modern Government
Blog: Cyber Defense: Local Governments Weigh In
Blog: Partnering With Communities to Build Resilience
Blog: Resilient Communities Rely on Modern Public Safety Solutions
Blog: Increase Community Resilience With Modern Payment Systems
Blog: How Cloud-Based Solutions Expand Access to State Services
Blog: Resilience at Scale: Technology for an Unpredictable Future

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In this episode of the Tyler Tech Podcast, Chris Hall, commissioner of Collier County, Florida, joins the show to discuss how his community has transformed its approach to budgeting through priority-based budgeting.

Commissioner Hall shares how Collier County shifted away from manual, subjective methods to a data-driven, goal-oriented framework that better aligns resources with resident needs. He explains how evaluating more than 600 programs revealed redundancies, created new opportunities for savings and revenue, and strengthened fiscal responsibility without raising taxes.

The conversation also highlights the importance of staff buy-in, transparency, and empowering employees to rethink long standing practices. With $150 million in potential savings already identified and $40 million implemented, Collier County is setting a new standard for sustainable budgeting and service delivery.

Tune in to hear how one county is redefining its budgeting process and building a smarter, more strategic path forward.

Explore More: Cloud Infrastructure for Government

And learn more about the topics discussed in this episode with these resources:

Download: How Priority Based Budgeting Saved Money in a Florida County
Download: Reframe Uncertainty With Priority Based Budgeting
Download: How Does Priority Based Budgeting Optimize ROI?
Download: Aligning Budgets With Priorities
Download: Priority Based Budgeting Matches Spending to Priorities
Download: How Priority Based Budgeting Benefits Liberty Lake, Washington
Blog: Tyler, Envisio, Polco: Transformative Budgeting Partnership
Blog: Priority Based Budgeting’s Growing Impact
Blog: The Budgeting Process: Governments Find Power in AI
Tyler in the News: Tyler, Envisio Partner on Priority Based Budgeting Software
Podcast: Reimagining Government With Priority Based Budgeting

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In this episode of the Tyler Tech Podcast, Elliot Flautt, director of state data solutions at Tyler Technologies, joins the show to discuss how governments are using data to drive smarter decisions, increase transparency, and strengthen trust with their communities.

Elliot shares his perspective on the importance of breaking down silos across agencies, balancing the demand for transparency with the responsibility to protect privacy, and making the most of limited resources. He highlights how effective data governance lays the foundation for governments to deliver value while safeguarding sensitive information.

The conversation also explores how innovations like artificial intelligence (AI) are opening new possibilities for resident engagement — from improving access to public data to suggesting services that communities may not realize are available. Elliot emphasizes the need to start small, build momentum with early wins, and grow data initiatives into programs that deliver measurable outcomes.

Tune in to hear how governments are leading with data to improve operations, foster transparency, and prepare for the opportunities with AI.

Explore More: Cloud Infrastructure for Government

And learn more about the topics discussed in this episode with these resources:

Download: A Digital Government Guide to Effective Data Strategies
Download: Digital Access and Accessibility in the Resident Experience
Blog: The Power of Data: Building Resilient and Responsive Systems
Blog: Preparing for the Future of AI in Government
Blog: Improving Public Safety: Data and Cloud Innovations
Blog: Nevada’s Pursuit of Open Government

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In this episode of the Tyler Tech Podcast, Pat Martel, West Coast regional director at the International City/County Management Association (ICMA), joins the show to discuss the evolving landscape of local government leadership.

A former city manager and past president of ICMA, Pat shares how the association supports managers as they navigate today’s most pressing challenges — from workforce recruitment and retention to the growing need for innovation, agility, and digital access.

The conversation explores ICMA’s efforts to build the next generation of leaders through fellowships, student programs, and leadership development initiatives. Pat also highlights how technology — including artificial intelligence (AI) — is reshaping local government service delivery, and how even smaller communities are finding ways to bridge the digital divide and enhance resident engagement.

Looking ahead, Pat offers an optimistic view of the profession, underscoring the resilience of local governments, the adaptability of current leaders, and the importance of meeting communities where they are. She also previews the upcoming ICMA Annual Conference in Tampa, Florida, where leaders from across the country will gather to share strategies and best practices.

Tune in to hear how ICMA is helping local governments strengthen their communities, embrace innovation, and build for the future.

This episode also highlights “Resilient by Design: How Technology Supports Government,” our free e-book that explores how public sector agencies can strengthen their resilience in the face of disruption. From cloud infrastructure and automation to secure payment systems and crisis response tools, the e-book features real-world examples of how technology helps governments maintain continuity and serve their communities more effectively.

Download:Resilient by Design: How Technology Supports Government

And learn more about the topics discussed in this episode with these resources:

Discover More: Tyler Technologies and ICMA
Video: Transforming Digital Government Experiences
Video: It Doesn’t Have to Be Complicated: Transitioning to Digital Payouts
Blog: Future-Proofing Government Through Technology Modernization
Blog: Modernize in the Cloud for Innovation and Resilience
Blog: Modernizing County Tech: Trends, Tools, and Talent

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In this episode of the Tyler Tech Podcast, we explore how strong data governance is essential to unlocking the full potential of artificial intelligence in the public sector.

Recorded live at the Tyler Connect conference in San Antonio, this insightful conversation features Franklin Williams, president of Tyler’s Data & Insights Division and deputy chief technology officer. Franklin explains how effective data governance — covering data inventory, quality, access, and accountability — lays the groundwork for trustworthy AI and better decision-making.

We dive into the most common data challenges public sector agencies face today, the practical steps to take when building a governance program, and how those efforts can empower both human users and AI systems alike. From data stewardship to responsible access controls, this episode offers valuable guidance for any organization preparing for the future of government technology.

Tune in to learn how cleaning, cataloging, and securing your data today can help unlock transparency, operational insight, and innovation tomorrow.

Download: Resilient by Design: How Technology Supports Government

And learn more about the topics discussed in this episode with these resources:

Download: A Digital Government Guide to Effective Data Strategies
Download: Digital Access and Accessibility in the Resident Experience
Blog: The Power of Data: Building Resilient and Responsive Systems
Blog: Preparing for the Future of AI in Government
Blog: Improving Public Safety: Data and Cloud Innovations
Blog: Nevada’s Pursuit of Open Government

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In this episode of the Tyler Tech Podcast, we examine what it really means to modernize public sector budgeting in today’s fast-changing world. Recorded live at the Tyler Connect conference in San Antonio, this conversation brings together three thought leaders helping governments drive more transparent, agile, and priority-based financial planning.

Chris Fabian, senior director of product strategy for priority based budgeting at Tyler; Liz Steward, vice president of marketing and research at Envisio; and Nick Mastronardi, CEO of Polco, discuss the Government Finance Officers Association’s (GFOA) Rethinking Budgeting Initiative. Together, they explore how governments can align resources with community priorities, track impact through performance data, and close the feedback loop with meaningful resident engagement.

With real-world examples throughout the conversation, this episode spotlights how budgeting innovation is already taking shape — and how collaboration between technology providers and public finance leaders is driving meaningful progress.

Tune in to discover how priority-based budgeting, strategic planning, and data-informed decision-making are shaping a more resilient and trusted public sector.

This episode also features a spotlight on City Hall Selfie Day — a nationwide celebration of civic pride and local government heroes hosted by ELGL. Learn how to get involved on August 12 and show your support for public service in a creative and memorable way.

And learn more about the topics discussed in this episode with these resources:

Download: How Priority Based Budgeting Saved Money in a Florida County
Download: How Does Priority Based Budgeting Optimize ROI?
Download: Aligning Budgets With Priorities
Download: Priority Based Budgeting Matches Spending to Priorities
Download: How Priority Based Budgeting Benefits Liberty Lake, Washington
Blog: Priority Based Budgeting’s Growing Impact
Blog: The Budgeting Process: Governments Find Power in AI
Tyler in the News: Tyler, Envisio Partner on Priority Based Budgeting Software
Podcast: Reimagining Government With Priority Based Budgeting

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In this episode of the Tyler Tech Podcast, we explore how public sector agencies can modernize with purpose — strategically adopting cloud technologies and preparing for emerging innovations like AI.

Recorded live at the Tyler Connect conference in San Antonio, this insightful conversation features Mike Teeters, senior product manager at Tyler. Mike shares practical guidance on moving away from legacy systems, overcoming budget and staffing challenges, and leveraging the cloud to ensure scalability, resilience, and continuous innovation.

We also discuss how government agencies can take incremental steps toward modernization, build trust through transparency and data governance, and evaluate success through measurable outcomes like improved service delivery and resident engagement.

Tune in to learn how to build a strong digital foundation today — and set the stage for what’s next.

Download: Resilient by Design: How Technology Supports Government

And learn more about the topics discussed in this episode with these resources:

Download: Cloud-Smart Strategies for IT Infrastructure Modernization
Blog: Boosting Resilience: Cloud Solutions for Modern Government
Blog: Partnering With Communities to Build Resilience
Blog: Resilient Communities Rely on Modern Public Safety Solutions
Blog: Increase Community Resilience With Modern Payment Systems
Blog: How Cloud-Based Solutions Expand Access to State Services
Blog: Resilience at Scale: Technology for an Unpredictable Future
Podcast: The Cloud Advantage: Powering Public Sector Resilience

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In this episode of the Tyler Tech Podcast, we unpack a common and often misunderstood topic in public sector cloud computing: what GovCloud is, how it differs from standard cloud environments, and when each is actually necessary.

Recorded live at our annual Tyler Connect conference in San Antonio, this insightful discussion features Russell Gainford, chief technology officer at Tyler Technologies, and Gerard Gallant, senior program manager at Amazon Web Services (AWS). Together, they explore how state and local governments can navigate evolving compliance needs and make smart, secure, and cost-effective cloud choices.

Throughout the episode, Russell and Gerard clarify the distinction between security and compliance, explain why assumptions around GovCloud can lead to unnecessary complexity and cost, and highlight AWS’s Nitro System as a game-changing innovation in data protection. They also touch on the broader importance of continuous education in cloud decision-making, particularly as agencies modernize infrastructure and embrace emerging technologies.

Tune in to hear how public sector leaders can confidently choose the right cloud environment for their mission — grounded in actual requirements, not just labels.

Download: Resilient by Design: How Technology Supports Government

And learn more about the topics discussed in this episode with these resources:

Download: Resilient by Design: How Technology Supports Government
Download: Cloud-Smart Strategies for IT Infrastructure Modernization
Blog: Boosting Resilience: Cloud Solutions for Modern Government
Blog: Partnering With Communities to Build Resilience
Blog: Resilient Communities Rely on Modern Public Safety Solutions
Blog: Increase Community Resilience With Modern Payment Systems
Blog: How Cloud-Based Solutions Expand Access to State Services
Podcast: The Cloud Advantage: Powering Public Sector Resilience

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In this episode of the Tyler Tech Podcast, Rita Reynolds, CIO at the National Association of Counties (NACo), returns to share forward-looking insights on the evolving technology landscape in county government.

Recorded live at the Tyler Connect conference in San Antonio, this conversation explores NACo’s 2025 technology priorities — from the rising significance of AI and IT modernization to the continued dominance of cybersecurity and the growing need to support smaller, rural counties.

Rita walks us through the development and impact of the AI County Compass, a resource guiding local governments on how to responsibly integrate generative AI into their operations. She also details new hands-on programs like the CIO Reserves pilot, helping counties without dedicated IT leadership, and a national challenge aimed at modernizing legacy systems.

Throughout the episode, Rita shares practical strategies for workforce development, cross-county collaboration, and making technology investments that strengthen infrastructure while keeping residents at the center.

Tune in to hear how counties are turning emerging tech into actionable outcomes — and why partnership, planning, and policy are key to sustainable digital transformation.

Download: Resilient by Design: How Technology Supports Government

And learn more about the topics discussed in this episode with these resources:

Download: NACo 2025 Technology Priorities
Download: NACo AI County Compass Toolkit
Download: How Priority Based Budgeting Saved Money in a Florida County
Subscribe: NACo County Tech Xchange
Podcast: Tech Transformation in Counties
Blog: Using Cloud-Based Solutions to Improve Access in Counties

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In this episode of the Tyler Tech Podcast, a panel of experts from Amazon Web Services — Doug Gartner, John Persano, and Tami Fillyaw — join us to explore the realities of cloud transformation in the public sector.

Recorded live at our annual Tyler Connect conference, this timely conversation dives into the benefits and challenges of cloud adoption across public safety, justice, finance, and administration. Together, our guests break down common concerns about reliability, security, and legacy infrastructure while offering practical insights into how agencies can build a strong cloud foundation and scale smart.

Throughout the episode, Doug, John, and Tami discuss how the cloud supports greater resilience, enhances data security and compliance, and enables cost optimization and performance. They also share lessons learned from real-world migrations — from the importance of executive sponsorship to the value of training and starting small.

Tune in to hear how government leaders can overcome barriers, improve continuity, and use cloud technology to deliver more reliable and secure services to their communities.

This episode also features a special shoutout to Small Cities Month, celebrated each June, highlighting the innovation and impact of communities with fewer than 50,000 residents. From modernizing infrastructure to enhancing local services, small cities are rising to meet today’s challenges with creativity and heart. Read our latest blog to see how these communities are using technology to grow resilience and deliver meaningful change.

Blog: How Small Cities Are Using Technology to Grow Resilience

And learn more about the topics discussed in this episode with these resources:

Download: Resilient by Design: How Technology Supports Government
Download: Cloud-Smart Strategies for IT Infrastructure Modernization
Blog: Boosting Resilience: Cloud Solutions for Modern Government
Blog: Partnering With Communities to Build Resilience
Blog: Resilient Communities Rely on Modern Public Safety Solutions
Blog: Increase Community Resilience With Modern Payment Systems
Blog: How Cloud-Based Solutions Expand Access to State Services
Podcast: The Cloud Advantage: Powering Public Sector Resilience

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In this episode of the Tyler Tech Podcast, guest host Alex Valvassori, sales executive for cannabis licensing at Tyler Technologies, sits down with Joanne Moorehead, executive director of the U.S. Virgin Islands Office of Cannabis Regulation, to discuss what it takes to build a government agency — and an entire regulatory framework — from the ground up.

Joanne shares her experience stepping into a newly formed office, the unexpected logistical and operational challenges she faced, and how her team is working to launch a complex licensing program with limited resources. She also highlights the important role of technology in managing medical cannabis patient registration, streamlining workflows, and supporting a smooth user experience for residents.

Throughout the conversation, Joanne offers insights into navigating public perception, engaging with community stakeholders, and balancing the demands of a high-interest industry in a unique market. She also reflects on the importance of collaboration and knowledge-sharing across jurisdictions as more states and territories launch regulated cannabis markets.

Tune in to learn how public sector leaders are using practical tools and clear communication to stand up new programs, improve service delivery, and create sustainable regulatory models in a rapidly evolving space.

This episode also highlights Digital Access and Accessibility in the Resident Experience, a new white paper exploring how public sector organizations can remove barriers and create more inclusive digital services. As governments continue to expand digital offerings, ensuring a seamless, user-friendly experience is more important than ever.

Download: Digital Access and Accessibility in the Resident Experience

And learn more about the topics discussed in this episode with these resources:

Download: Cannabis Licensing Software
Learn More: Cannabis Licensing Software Solutions
Blog: 5 Things to Know About Cannabis Licensing Systems
Blog: Key Cannabis Licensing System Priorities
Blog: How to Approach Cannabis Regulation From Industry Experts
Podcast: Historic and Future Trends of Cannabis Regulation

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In this episode of the Tyler Tech Podcast, Andrew Kahl, chief client officer at Tyler Technologies, joins us to explore why trust, transparency, and responsiveness are more critical than ever in the public sector. He shares how his decades of experience in technology shaped his approach to client relationships, and how his "infinity loop" philosophy helps agencies create stronger connections and deliver lasting value.

Throughout the conversation, Andrew discusses how public expectations are evolving, why simplifying engagement is essential, and how agencies can move beyond transactional interactions to build trusted, long-term partnerships. He also offers insights into the role of technology — from usability to AI and automation — in helping government leaders modernize services and meet rising constituent demands.

Tune in to learn how thoughtful client experience strategies can help agencies deliver with greater ease, strengthen resident trust, and shape a more responsive future for public service.

Download: Digital Access and Accessibility: Creating a Better Resident Experience

And learn more about the topics discussed in this episode with these resources:

Download: A Digital Guide to Modernizing the Resident Experience
Blog: Partnering With Communities to Build Resilience
Blog: Increase Community Resilience With Modern Payment Systems
Blog: Using Cloud-Based Solutions to Improve Access in Counties
Blog: Tyler Excellence Awards for the Public Sector
Blog: Excellence 2024: Performance & Innovation Solutions
Blog: Excellence 2024: Connected Community Solutions
Blog: Excellence 2024: Operational Efficiency Solutions
Blog: Excellence 2024: Data & Transparency Solutions
Video: Arkansas Enhances Residents’ Experience
Video: How an Ohio County Boosts Assessment Fairness & Transparency
Video: How a City Sparked Civic Engagement

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In this episode of the Tyler Tech Podcast, we examine how the evolving tech landscape, AI adoption, and changing organizational demands are reshaping state and local government.

Guest host Bob Ragsdale, director of analyst relations at Tyler, sits down with Dustin Haisler, president of e.Republic, for a forward-looking conversation on the trends shaping public sector innovation. Drawing from his insights at the Center for Digital Government’s Beyond the Beltway conference, Dustin explores how governments are managing technical debt, building enterprise technology strategies, and adapting to emerging tools and innovations shaping public sector operations.

Dustin also discusses how agencies can embrace continuous improvement, foster a culture of innovation, and meet rising expectations from residents. From workforce reskilling to the importance of data governance and enterprise solutions, this episode is full of practical guidance for public sector leaders charting a course through uncertainty.

Tune in to hear how IT leaders and mission owners alike can seize this moment to reimagine service delivery — and why there’s never been a more exciting time to work in government.

This episode also highlights Tyler Connect 2025, our annual conference designed to bring public sector professionals together to empower, collaborate, and imagine. Join us in San Antonio, Texas, from May 11-14, 2025, for product training, networking, and inspiration to help drive your organization forward. Early registration is now open — visit tylertech.com/connect to secure your spot!

Blog: Let’s Empower, Collaborate, and Imagine at Connect 2025!

And learn more about the topics discussed in this episode with these resources:

Download: Building a Resilient Government
Download: A Digital Guide to Modernizing the Resident Experience
Download: Revolutionizing the Government Workforce With AI
Download: Digital Access and Accessibility in the Resident Experience
Download: How to Create a Unified Digital Payment Experience
Blog: Partnering With Communities to Build Resilience
Blog: Increase Community Resilience With Modern Payment Systems
Blog: How Cloud-Based Solutions Expand Access to State Services

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In this episode of the Tyler Tech Podcast, we explore how cloud technology helps governments build greater resilience, maintain continuity, and adapt to evolving risks.

Russell Gainford, chief technology officer at Tyler, joins us to discuss how the cloud delivers the scalability, flexibility, and reliability agencies need to keep critical services running — even in the face of disruption. From cybersecurity threats to natural disasters and unexpected system demands, cloud-based infrastructure empowers governments to respond quickly and recover confidently.

Throughout the conversation, Russell shares insights on the limitations of traditional on-premises environments, the growing importance of proactive risk planning, and how cloud solutions help reduce technical debt while improving operational agility. He also offers best practices for building a roadmap to resilience, including how to prioritize critical systems, plan for dependencies, and make smart investments over time.

Tune in to learn how modern cloud strategies are helping government agencies strengthen resilience, improve service delivery, and prepare for the unexpected.

Download: Digital Access and Accessibility: Creating a Better Resident Experience

And learn more about the topics discussed in this episode with these resources:

Download: Building a Resilient Government
Download: A Digital Guide to Modernizing the Resident Experience
Download: Cloud-Smart Strategies for IT Infrastructure Modernization
Blog: How Cloud-Based Solutions Expand Access to State Services
Blog: Using Cloud-Based Solutions to Improve Access in Counties
Blog: The Cloud Experience: Improving Government Services
Blog: Future-Proofing Government Through Technology Modernization
Video: Tyler Talks: The Cloud is Now
Video: 30 Years of Data Moved to Cloud in 5 Days
Video: Increase Efficiency With the Cloud
Podcast: Cloud Adoption and Understanding the Risks of Legacy Systems

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In this episode of the Tyler Tech Podcast, we explore how resilient payment and disbursement systems help governments maintain stability, serve residents more effectively, and adapt to disruption.

Morgan Jines, vice president of payments, and Brad Labrum, vice president of operations for disbursements at Tyler Technologies, join us to discuss how flexibility, accessibility, and cloud-based infrastructure are shaping the future of government financial operations. They explain how resilient systems support everything from utility payments and license renewals to vendor disbursements and emergency relief, ensuring critical transactions continue without interruption.

Throughout the conversation, Morgan and Brad share insights into how governments can reduce fraud risk, support residents living paycheck to paycheck, and modernize with confidence. They also highlight the role of data, predictive analytics, and digital payment methods in strengthening resilience across the financial landscape.

Tune in to learn how modern payment strategies are helping governments remain secure, efficient, and resident-focused, no matter what challenges arise.

Blog: Let’s Empower, Collaborate, and Imagine at Connect 2025!

And learn more about the topics discussed in this episode with these resources:

Download: How to Create a Unified Digital Payment Experience
Download: Infographic: The Government Payment Deficit
Download: Seeking a Modernized Payment Experience
Video: Unlocking Payment Efficiency
Video: How Is an Integrated Payments System Benefiting a City?
Blog: Transforming Government Payments Through a Unified Platform
Blog: How Cloud-Based Solutions Expand Access to State Services
Blog: Bridging Financial Gaps for Unbanked Residents
Blog: Unlocking Decision-Making With Revenue and Transaction Data
Blog: Transforming Government Payments: 2024 Research Insights
Blog: What Are the Benefits of an Integrated Payments Solution?
Podcast: The Benefits of a Unified Digital Government Payment System

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In this episode of the Tyler Tech Podcast, we explore the critical role of resilient technology in public safety and how agencies can maintain seamless operations, adapt to evolving threats, and respond effectively to emergencies. Whether facing natural disasters, cyberattacks, or large-scale crises, first responders rely on technology to ensure real-time decision-making, secure communications, and uninterrupted service delivery.

Joining us is Paul Case, vice president of client success and general manager on Tyler’s public safety team. Paul works closely with agencies across the country, helping them implement technology strategies that enhance disaster preparedness, cybersecurity resilience, and operational efficiency.

Throughout the conversation, Paul shares real-world examples of agencies that have leveraged cloud-based solutions to stay operational under extreme conditions — from a Louisiana 911 center that remained functional despite losing its roof during a hurricane to a Maryland agency that powered through a snowstorm without disruption.

He also discusses the transformative impact of artificial intelligence (AI), real-time analytics, and integrated emergency response platforms, highlighting how these innovations help public safety professionals anticipate risks, allocate resources effectively, and improve overall outcomes.

Tune in to discover how technology is shaping the future of public safety, ensuring that agencies remain resilient, adaptive, and always ready to serve their communities — no matter what challenges arise.

Download: Digital Access and Accessibility: Creating a Better Resident Experience

And learn more about the topics discussed in this episode with these resources:

Download: Building a Resilient Government
Download: Public Safety Agencies Are Embracing Cloud Living
Download: Rethinking Police Reports
Video: 30 Years of Data Moved to Cloud in 5 Days
Video: Laredo PD Speaks on Cloud Benefits
Video: Better Outcomes With Aligned Emergency Response
Video: Agency Improves Efficiency With Tech
Blog: The Power of Data: Building Resilient and Responsive Systems
Blog: Cyberattack Inspires Agency to Move to Cloud in 5 Days
Blog: The Evolution of Emergency Calls
Blog: Curious about NERIS? We have answers.
Blog: Excellence 2024: Operational Efficiency Solutions

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In this episode of the Tyler Tech Podcast, we explore how technology is strengthening resilience in public safety, ensuring agencies can effectively respond to emergencies, adapt to evolving challenges, and maintain seamless operations to protect their communities.

Pat Ninmann, manager of client success for Tyler’s public safety team, joins us to share insights from her career in law enforcement — rising through the ranks from dispatcher to sheriff. Drawing from her experience, Pat discusses how advancements in mobile data computers (MDC), computer aided dispatch (CAD) systems, and cloud-based solutions are equipping public safety agencies with the tools they need to improve situational awareness, enhance data sharing, and build more connected and resilient operations.

Throughout the conversation, Pat highlights the role of technology in helping agencies recruit and retain skilled officers, leverage data for smarter decision-making, and improve interoperability during emergency response efforts. She also shares real-world perspectives on how digital transformation is shaping the future of public safety.

Tune in to learn how technology is empowering public safety professionals to serve their communities more effectively.

Blog: Let’s Empower, Collaborate, and Imagine at Connect 2025!

And learn more about the topics discussed in this episode with these resources:

Download: Building a Resilient Government
Download: Public Safety Agencies Are Embracing Cloud Living
Download: Rethinking Police Reports
Video: 30 Years of Data Moved to Cloud in 5 Days
Video: Laredo PD Speaks on Cloud Benefits
Video: Better Outcomes With Aligned Emergency Response
Video: Agency Improves Efficiency With Tech
Blog: Cyberattack Inspires Agency to Move to Cloud in 5 Days
Blog: The Evolution of Emergency Calls
Blog: Curious about NERIS? We have answers.
Blog: Excellence 2024: Operational Efficiency Solutions

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In this episode of the Tyler Tech Podcast, we explore how data is strengthening resilience in government operations, fostering transparency, and driving innovation in the public sector. With Open Data Day approaching, now is the perfect time to discuss how making data more accessible can empower communities, improve decision-making, and enhance public services.

Justin Bruce, director of client services for Tyler’s Data & Insights Division, shares his expertise on the role of open data in government. Drawing from his experience deploying open data solutions for the City of Jackson, Mississippi, Justin discusses how governments can leverage data to improve resident engagement, increase operational efficiency, and bolster resilience across multiple areas—including cybersecurity, disaster management, and economic development.

Throughout the conversation, Justin highlights real-world examples of how public sector organizations are using data to improve transparency, enhance service delivery, and make data-driven decisions that benefit their communities. He also shares insights into the emerging trends shaping the future of government data, including artificial intelligence (AI), predictive analytics, and digital accessibility.

Tune in to learn how public sector leaders can harness the power of data to build more resilient, responsive communities while ensuring security, accuracy, and public trust.

This episode also highlights Tyler Connect 2025, our annual conference designed to bring public sector professionals together to empower, collaborate, and imagine. Join us in San Antonio, Texas, from May 11–14, 2025, for product training, networking, and inspiration to help drive your organization forward. Early registration is now open — visit tylertech.com/connect to secure your spot!

Blog: Let’s Empower, Collaborate, and Imagine at Connect 2025!

And learn more about the topics discussed in this episode with these resources:

Download: Building a Resilient Government
Download: Digital Access and Accessibility in the Resident Experience
Download: Revolutionizing the Government Workforce With AI
Download: A Digital Guide to Modernizing the Resident Experience
Download: Digital Access and Accessibility in the Resident Experience
Video: See How Data is Connecting an Ohio County
Blog: Excellence 2024: Data & Transparency Solutions

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In this episode of the Tyler Tech Podcast, we delve into the critical role of resilience in government operations and the essential strategies for navigating disruptions while maintaining public trust. Whether facing natural disasters, economic shifts, or cybersecurity threats, governments must be prepared to withstand challenges and adapt to evolving needs.

Cate Ryba, director of resident engagement at Tyler Technologies, discusses how technology empowers governments to strengthen operations, foster transparent communication, and engage residents as partners in resilience. She shares insights into the importance of proactive planning, data-driven decision-making, and the role of digital tools in enhancing service continuity during crises.

Throughout the conversation, Cate highlights real-world examples, including Louisiana’s use of Tyler’s resident engagement platform to improve disaster preparedness and response. She explores how artificial intelligence (AI), mobile apps, geolocation services, and multilingual accessibility features are shaping the future of resilient public sector operations.

Tune in to learn how governments can leverage technology to build stronger, more responsive communities that are prepared for whatever challenges lie ahead.

This episode also highlights Tyler Connect 2025, our annual conference designed to bring public sector professionals together to empower, collaborate, and imagine. Join us in San Antonio, Texas, from May 11–14, 2025, for product training, networking, and inspiration to help drive your organization forward. Early registration is now open — visit tylertech.com/connect to secure your spot!

Blog: Let’s Empower, Collaborate, and Imagine at Connect 2025!

And learn more about the topics discussed in this episode with these resources:

Download: Building a Resilient Government
Download: Digital Access and Accessibility in the Resident Experience
Download: Revolutionizing the Government Workforce With AI
Download: A Digital Guide to Modernizing the Resident Experience
Download: Improving Resident Engagement With Identity and Access Management
Blog: Transforming Government Payments Through a Unified Platform
Blog: Accessibility’s Role in the Resident Experience
Blog: Inclusive Design Connects the Whole Community
Video: Know Your Vulnerabilities Cybersecurity Webinar

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In this special episode of the Tyler Tech Podcast, we’re revisiting highlights from 2024 to explore how public sector technology is transforming the resident experience. From streamlining payments to enhancing transportation systems, fostering accessibility, and leveraging artificial intelligence, these discussions reveal how governments are breaking down barriers and improving community services.

Morgan Jines, Tyler’s vice president of payments, explains how integrated payment systems meet evolving constituent expectations and create seamless experiences.

Ted Thien, vice president and general manager of transportation software, discusses how families now demand Uber-like transparency and efficiency in K-12 transportation.

Elliot Flautt, director of state data solutions, explores how artificial intelligence (AI) is empowering governments to anticipate resident needs and deliver proactive services.

Kathy Wolf, senior director of user experience, and Mike Teeters, senior product manager, emphasize the importance of accessibility and inclusive design in fostering stronger, more connected communities.

Finally, Kristine Lim, product manager in Tyler’s Data & Insights Division, highlights how AI simplifies access to government data and enhances transparency.

Join us for an insightful look at how governments are leveraging technology to build more inclusive, efficient, and resident-centered services.

This episode also celebrates inspiring stories from public sector organizations making a tangible difference in their communities through impactful technology. These examples of innovation highlight the possibilities when purpose-driven solutions meet government needs. For Tyler clients, applications are now open for the Tyler Excellence Awards, which honor organizations driving meaningful change with forward-thinking approaches.

Submit your application here. You can also read more about excellence in the public sector below:

Blog: Excellence 2024: Data & Transparency Solutions
Blog: Excellence 2024: Connected Community Solutions
Blog: Excellence 2024: Operational Efficiency Solutions

And learn more about the topics discussed in this episode with these resources:

Download: Digital Access and Accessibility in the Resident Experience
Download: Revolutionizing the Government Workforce With AI
Download: A Digital Guide to Modernizing the Resident Experience
Blog: Transforming Government Payments Through a Unified Platform
Blog: Accessibility’s Role in the Resident Experience
Blog: Inclusive Design Connects the Whole Community
Tyler Tech Podcast: The Benefits of a Unified Digital Government Payment System
Tyler Tech Podcast: Student Transportation Tech Solutions: Safety, Efficiency, and AI
Tyler Tech Podcast: Exploring AI’s Transformative Potential in the Public Sector
Tyler Tech Podcast: Why Accessibility in Public Sector Technology Matters
Tyler Tech Podcast: AI in the Public Sector: Guidance, Responsibility, and Impact

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In this episode of the Tyler Tech Podcast, we revisit highlights from some of our most engaging 2024 conversations, focusing on strategies for public sector modernization. From cloud adoption and cybersecurity to AI-driven decision-making and improving accessibility, these discussions explore how digital transformation is shaping the future of public sector innovation.

Russell Gainford, Tyler’s Chief Cloud Officer, discusses the importance of cloud adoption and avoiding the risks of technical debt in outdated systems. He shares how strategic planning and leadership alignment can ensure modernization success.

Sascha Ohler, Vice President of Outdoor Recreation at Tyler, reveals how technology is enhancing state parks, delivering seamless visitor experiences, and making the outdoors more inclusive for all.

Rita Reynolds, CIO of the National Association of Counties (NACo), addresses the challenges counties face in workforce recruitment, cybersecurity, and aligning IT strategies to meet modern demands.

Vivek Mehta, Vice President and General Manager of Tyler’s Platform Solutions Division, explores how artificial intelligence (AI) is enabling governments to boost productivity, enhance decision-making, and improve service delivery while navigating adoption barriers.

Blog: Excellence 2024: Data & Transparency Solutions
Blog: Excellence 2024: Connected Community Solutions

And learn more about the topics discussed in this episode with these resources:

White Paper: Revolutionizing the Government Workforce With AI
Blog: Preparing for the Future of AI in Government
Blog: Future-Proofing Government Through Technology Modernization
Blog: Key GovTech Trends and Takeaways from 2024 Conferences
Blog: Improving Field Inspections With AI
Tyler Tech Podcast: Cloud Adoption and Understanding the Risks of Legacy Systems
Tyler Tech Podcast: AI to Digital Rangers: The Next Era of Outdoor Recreation
Tyler Tech Podcast: Tech Transformation in Counties
Tyler Tech Podcast: The Future of Government with AI and Emerging Tech
Download: A Digital Guide to Modernizing the Resident Experience
Download: Cloud-Smart Strategies for IT Infrastructure Modernization

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In this episode of the Tyler Tech Podcast, we explore the evolving role of artificial intelligence (AI) in the public sector and the critical considerations shaping its development and implementation. AI presents transformative opportunities for government agencies, from streamlining operations and automating routine tasks to enhancing accessibility and building trust with communities. However, these advancements come with unique responsibilities around ethics, transparency, and regulatory compliance.

Kristine Lim, product manager in Tyler’s Data & Insights Division, shares how AI can empower public sector employees by alleviating repetitive tasks, fostering equity, and improving service delivery. She emphasizes the importance of embedding ethical principles, usability, and adaptability into AI solutions to meet the diverse and changing needs of communities.

John Wright, general counsel, corporate at Tyler, delves into the regulatory landscape, discussing how governments can navigate evolving data privacy and security standards while adopting AI responsibly. He offers practical guidance on ensuring accountability, mitigating risks, and building trust in AI-driven decision-making.

This episode also highlights Tyler Connect 2025, our annual conference designed to bring public sector professionals together to empower, collaborate, and imagine. Join us in San Antonio, Texas, from May 11–14, 2025, for product training, networking, and inspiration to help drive your organization forward. Early registration opens December 10—visit tylertech.com/connect to secure your spot!

And learn more about the topics discussed in this episode with these resources:

White paper: Revolutionizing the Government Workforce With AI
Blog: Improving Field Inspections With AI
Blog: Preparing for the Future of AI in Government
Blog: AI Delivers Savings and Staff Satisfaction
Blog: The Budgeting Process: Governments Find Power in AI
Video: Embracing AI: Document Understanding and Workflow Automation
Tyler in the News: Building Smarter Communities With AI-Enhanced Workforce

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In this episode of the Tyler Tech Podcast, we examine how artificial intelligence (AI) is transforming the public sector, enabling governments to improve service delivery, streamline operations, and make data-driven decisions. As AI becomes more prominent in public sector discussions, it offers a unique opportunity to unlock efficiencies and enhance community engagement.

Elliot Flautt, director of state data solutions at Tyler Technologies, provides a thoughtful perspective on the practical applications of AI in government. From automating routine tasks to improving resource allocation and advancing accessibility, Elliot highlights how public agencies are leveraging AI to better serve residents while maintaining accountability and transparency.

The discussion also touches on the importance of ethical implementation, collaboration between public agencies and technology providers, and how governments can start small to realize measurable impacts. Elliot emphasizes that AI’s potential lies not in replacing human input but in enhancing productivity and enabling informed decision-making.

Excellence 2024: Data & Transparency Solutions

And learn more about the topics discussed in this episode with these resources:

White paper: Revolutionizing the Government Workforce With AI
Blog: Improving Field Inspections With AI
Blog: Preparing for the Future of AI in Government
Blog: The Budgeting Process: Governments Find Power in AI
Success Story: Tarrant County Clerk: A First-Of-Its-Kind AI Implementation
Video: Embracing AI: Document Understanding and Workflow Automation
Tyler in the News: Building Smarter Communities With AI-Enhanced Workforce

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In this episode of the Tyler Tech Podcast, we delve into the essentials of digital accessibility and inclusive design in public sector software. As we celebrate World Usability Day, an international effort promoting user-centered design, Tyler Technologies experts Kathy Wolf and Mike Teeters offer valuable insights on how accessible technology can empower communities and enhance the resident experience.

Kathy Wolf, Tyler’s senior director of user experience, discusses the core principles behind designing accessible and inclusive applications, noting that the goal of inclusive design is to ensure everyone, regardless of their abilities or background, can fully participate in and benefit from digital services. She emphasizes empathy as the foundation for understanding user needs and constraints, helping local governments create digital services that are accessible and barrier-free from the initial design phase through testing.

In the second half of the episode, Senior Product Manager Mike Teeters addresses the resident experience, sharing how improving web and mobile accessibility can connect communities and create more inclusive digital spaces for all. Together, Kathy and Mike explore how accessible technology not only meets compliance requirements but also enriches the lives of residents by reducing barriers to essential government services.

We also detail our latest white paper about how AI is empowering public sector agencies to tackle workforce shortages, modernize outdated systems, and navigate budget constraints. You can download that here: Revolutionizing the Government Workforce With AI.

Learn more about the topics discussed in this episode with these resources:

Download: Access Granted: How Local Governments Can Plan to Meet Digital Accessibility Mandates
Blog: Enhancing Access to Services in Local and State Government
Podcast: Technology’s Role in Breaking Down Access Barriers
Podcast: Improving Access: Practical Solutions for Public Sector Challenges
Tyler in the News: Indiana Boosts Accessibility for Local Government
Video: County Increases Access, Streamlining e-Filing Searches

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In this episode of the Tyler Tech Podcast, we conclude our special two-part series on the concept of access, focusing on how technology can help organizations break down barriers and provide access to essential services, resources, and opportunities. Four experts from Tyler Technologies share unique insights into enhancing accessibility in the public sector.

Kristine Lim, product manager in Tyler’s Data & Insights Division, discusses the importance of practical data governance and how data-driven tools can measure and improve access to public services. Daren Jackson, senior vice president of disbursements, provides a thoughtful perspective on how payment technology fosters financial access, urging governments to adopt a broader approach to problem-solving.

Urvi Pandya, general manager of Workforce Case Management, shares strategies for creating safe and accessible work environments, emphasizing the role of community collaboration in simplifying data management. Finally, industry engagement consultant Kim Martin highlights innovations in student transportation systems, demonstrating how technology can enhance service delivery for students and their families.

Be sure to subscribe to the Tyler Tech Podcast for more insights into the technologies shaping the public sector today!

Learn more about the topics discussed in this episode with these resources:

Download: Driving Financial Equity With Technology
Success Story: Chattanooga’s New Public Safety Vision
Podcast: Student Transportation Tech Solutions
Video: Introduction to Workforce Case Management
Blog: Transforming Government Payments Through a Unified Platform
Blog: Building Trust Through Effective Case Management
Blog: Unified Case Management Streamlines Processes
Blog: Harnessing Data and Insights for Community Development
Blog: Data, Equity, and Policing

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In this episode of the Tyler Tech Podcast, we begin a special two-part series on the concept of access, exploring how technology helps organizations break down barriers and provide equitable access to services, resources, and opportunities. We welcome four experts from Tyler Technologies, each sharing insights on how technology can improve access across different sectors.

Kristine Lim, product manager in Tyler’s Data & Insights division, explains how data-driven tools can measure and improve access to public services. Urvi Pandya, general manager of workforce case management, discusses how technology can create safe, accessible work environments. Industry engagement consultant Kim Martin provides a perspective on making student transportation more inclusive and accessible, while Daren Jackson, senior vice president of disbursements, shares how payments technology fosters financial access and inclusion.

Whether your organization is just beginning its journey toward improving access or looking to expand current efforts, this episode offers practical advice and real-world examples. Don’t miss the conversation, and stay tuned for part two, where we explore how technology can further drive meaningful access and inclusion.

Be sure to subscribe to the Tyler Tech Podcast for more insights into the technologies shaping the public sector today.

Learn more about the topics discussed in this episode with these resources:

Download: Driving Financial Equity With Technology
Success Story: Chattanooga’s New Public Safety Vision
Podcast: Student Transportation Tech Solutions
Video: Introduction to Workforce Case Management
Blog: Transforming Government Payments Through a Unified Platform
Blog: Building Trust Through Effective Case Management
Blog: Unified Case Management Streamlines Processes
Blog: Harnessing Data and Insights for Community Development
Blog: Data, Equity, and Policing

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On this episode of the Tyler Tech Podcast, Tyler cybersecurity expert and account executive, Sam Hamilton, explores the critical role of human behavior in building an effective cybersecurity workforce. Sam shares key strategies for fostering a culture of cybersecurity awareness in organizations, emphasizing the importance of continuous education, personalized training, and storytelling to engage employees.

Sam highlights how tailored cybersecurity education can address specific risks, making the training more relevant and impactful. He discusses successful tactics such as phishing simulations, which track employee responses to identify areas for improvement, and the benefits of positive reinforcement, including certificates and rewards, to motivate employees. He also stresses the importance of keeping cybersecurity training current with evolving threats like AI, ensuring that organizations not only meet compliance requirements but also stay ahead of emerging risks.

Tune in to learn how public sector organizations can overcome challenges such as budget constraints and workforce shortages, and learn why a proactive, engaging approach to cybersecurity is essential for long-term success. Whether you're a leader in the public sector or just looking to enhance your organization's cybersecurity initiatives, this episode offers valuable strategies to drive meaningful improvement.

We also detail our latest white paper about the five main risks of legacy systems. You can download that here: Is Your Legacy Digital Infrastructure Putting You at Risk?

Learn more about the topics discussed in this episode with these resources:

Blog: Current Cybersecurity Landscape: 3 Stats We Help You Avoid
Blog: How Governments Can Secure Networks With Federal Funding
Download: Cybersecurity Solutions and Services Suite
Blog: K-12 Cybersecurity Funding: What Districts Need to Know
Webinar: Fighting Back Against Cyberthreats
Blog: Tap Into Federal Funds to Improve Cybersecurity
Video: Managed Threat Detection Overview

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On this episode of the Tyler Tech Podcast, we explore the evolving landscape of government payments with Tyler's vice president of payments, Morgan Jines. With experience in both payments and government, she shares her expertise on the latest advancements in payment technology and its impact on the public sector.

Morgan discusses the benefits of a unified payment platform, emphasizing how integrating payment systems across departments can streamline processes, improve efficiency, and enhance the user experience for both constituents and internal staff. She also details the challenges governments face with fragmented payment systems and how modern technology can overcome these hurdles, particularly in terms of security and compliance.

Drawing from a recent research study conducted by the Center for Digital Government, in partnership with Tyler Technologies, she offers practical advice for agencies looking to modernize their payment systems, highlighting the importance of evaluating current processes and prioritizing key needs. Whether you’re grappling with integration challenges or seeking to enhance payment security, this episode provides valuable insights and strategies to help agencies navigate the complexities of digital payments.

We also detail our latest white paper about the five main risks of legacy systems. You can download that here: Is Your Legacy Digital Infrastructure Putting You at Risk?

Learn more about the topics discussed in this episode with these resources:

How to Create a Unified Digital Payment Experience
Research Report: Seeking a Modernized Payment Experience
A GovTech Thought Leadership Paper: Driving Financial Equity With Technology
Infographic: The Government Payment Deficit
Blog: Transforming Government Payments: 2024 Research Insights

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On this episode of the Tyler Tech Podcast, we explore the transformative power of artificial intelligence in the public sector with Henry Sal, Tyler's senior director of AI operations. With extensive experience in software development, Henry has been at the forefront of integrating AI to streamline processes, particularly in document automation.

He discusses how AI is reshaping government operations—from reducing the burden of mundane tasks like data entry and document review to enhancing efficiency in court e-filing systems. Henry also explores the role of AI in addressing workforce shortages and improving public service delivery, offering insights into how local governments can prepare for and leverage these advancements.

We also detail our latest white paper about the five main risks of legacy systems. You can download that here: Is Your Legacy Digital Infrastructure Putting You at Risk?

Learn more about the topics discussed in this episode with these resources:

Video: Embracing AI: Document Understanding and Workflow Automation
Success Stories: Tarrant County Clerk: A First-Of-Its-Kind AI Implementation
Blog: Unblocking Justice: AI Solutions for Common Court Challenges
Blog: Implementing AI: A Step-by-Step Guide for Your Court
Blog: Navigating AI: A Beginner’s Guide for Court Professionals
Blog: Future-Proofing Government Through Technology Modernization

And you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcast

Let us know what you think about the Tyler Tech Podcast in this survey!

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On this episode of The Tyler Tech Podcast, we sit down with Ted Thien, vice president and general manager of transportation software at Tyler Technologies, to explore the evolving landscape of K-12 student transportation.

Ted explores the complex challenges faced by school districts as they navigate modern expectations from parents, who increasingly demand an Uber-like experience for their children’s school commutes. From optimizing routes to implementing advanced AI solutions, Ted provides knowledge on how school districts can leverage cutting-edge technology to enhance safety, efficiency, and transparency. He also shares real-world examples of how Tyler’s innovative products are helping districts meet these challenges, including the My Ride K-12 app and Tyler Drive.

We also detail our latest white paper about the five main risks of legacy systems. You can download that here: Is Your Legacy Digital Infrastructure Putting You at Risk?

Learn more about the topics discussed in this episode with these resources:

Video: Improved Communication for Parents, Students, and Staff
Video: Take a Tour of Tyler Drive
Blog: Connecting Vendors: Data Integration for K-12 Transportation
Blog: Simplify Student Transportation Staff Training
Blog: Better Communication and Service for Families and Staff
Tyler in the News: Automative News: Transportation solutions for school bus drivers
Blog: Future-Proofing Government Through Technology Modernization

And you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcast

Let us know what you think about the Tyler Tech Podcast in this survey!

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On this episode of The Tyler Tech Podcast, Tyler’s director of state data solutions, Elliot Flautt, sits down with Nevada state controller Andy Matthews to discuss his inspiring journey through public service and his unwavering commitment to government transparency. Andy reflects on his early career in political campaigns, his path to the Nevada State Assembly, and everything that led him to his role as state controller.

Andy shares the story behind his successful campaign to bring accountability and transparency to state spending, highlighted by the launch of the Nevada Open Finance Portal—a groundbreaking initiative created in partnership with Tyler Technologies. This innovative platform provides taxpayers with unprecedented access to detailed government expenditure data. Andy understands the critical role of modern technology in transforming state financial systems and offers practical insights into the strategic decisions involved in selecting and implementing cloud-based solutions.

We also detail our latest white paper about the five main risks of legacy systems. You can download that here: Is Your Legacy Digital Infrastructure Putting You at Risk?

Learn more about the topics discussed in this episode with these resources:

Tyler Technologies and NASACT: Modernize the Digital Infrastructure in Your State
Blog: Interns Bring Energy, Vision, to Delaware’s Open Data Portal
Blog: Future-Proofing Government Through Technology Modernization
Video: Increase Efficiency with the Cloud
Video: Empowering States and Residents with Software and Services

And you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcast

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On this episode of The Tyler Tech Podcast, we’re bringing you Digital Technologies within Regulatory Agencies: Usage and Perceptions from Regulation Matters: a CLEAR conversation, a podcast from the Council on Licensure, Enforcement and Regulation (CLEAR).

CLEAR, in collaboration with Tyler, conducted a survey this past February, which targeted over 7,000 CLEAR stakeholders, representing more than 400 regulatory agencies, colleges, and bodies. The primary aim was to understand the use and perception of digital technologies within regulatory agencies.

Key insights from the survey reveal the following:

Online Services: A significant number of agencies have adopted online user portals, with mobile access being a common feature. However, only a few have developed mobile-specific apps, highlighting a gap in mobile service provision.
Payment Systems: The importance of centralized payment systems is emphasized, with a noticeable shift towards electronic payments over traditional methods like checks. This change aligns with broader societal trends towards digital financial transactions.
Public Engagement: Regulatory agencies are focusing on improving online interactions with both licensees and the public. Enhanced mobile access and user-friendly digital interfaces are critical for meeting these goals.

Host Line Dempsey talks with Ronne Hines, regulatory consultant and former CLEAR president; Thomas Jackson, general manager of state regulatory with Tyler Technologies; and Michael Teeters, senior product manager with Tyler Technologies, who all contributed to the survey and provided their expert analysis. The discussion on the Regulation Matters: a CLEAR conversation podcast delves into the details of these findings, offering valuable perspectives on the progress and challenges faced by regulatory agencies in the digital age.

You can find more information and download the full report at this link: Survey Report: Perspectives on Online Engagement.

We also detail City Hall Selfie Day, an initiative created by Engaging Local Government Leaders (ELGL), which takes place on Thursday, August 15th. For more information, visit: www.elgl.org/cityhallselfie and for inspiration for your own selfie, you can see some examples by checking out @tylertechnologies on Instagram.

And you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcast

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On this episode of The Tyler Tech Podcast, we sit down with Everett Erichsen, director of the Ulster County Department of Emergency Services in New York. Everett discusses the county’s transformative impact of the text-to-911 solution and highlights the evolution of technology and its critical role in improving public safety. Hear firsthand accounts of how text-to-911 has made a difference, from aiding individuals in distress to maintaining operations during system outages. He also outlines the importance of interoperability in ensuring seamless communication across multiple agencies.

Join us for an insightful conversation on next-gen emergency response technology and the importance of embracing the future to ensure community safety.

Learn more about the topics discussed in this episode with these resources:

Public Safety Solutions
Blog: Is the Modern-Day 911 System Equipped for the Future?
Blog: Addressing Unmet Technology Needs in 911 Centers
Blog: Doing More with Less in Public Safety
Blog: Public Safety Embraces Cloud Tech for Enhanced Efficiency
Video: Insights From a Nine-County 911 Consortium
Download: Public Safety Agencies are Embracing Cloud Living
Podcast: CAD Innovations with Carbyne

And you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcast

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On this episode of The Tyler Tech Podcast, we welcome back Ron Thornburgh, former Kansas Secretary of State and current Vice President of Digital Government Policy & Advocacy at Tyler. Ron shares his insights on how platform technologies are transforming state business services, the benefits of low-code solutions, and the role of AI in government operations. Discover how modern technology can enhance efficiency, bolster security, and empower state governments to tackle complex challenges.

We also detail our latest white paper about the five main risks of legacy systems. You can download that here: Is Your Legacy Digital Infrastructure Putting You at Risk?

Learn more about the topics discussed in this episode with these resources:

White Paper: The Future of Business Services
Issue Paper: Strategies for Fraud Monitoring and Prevention
Blog: Future-Proofing Government Through Technology Modernization
E-Book: A Digital Government Guide to Effective Data Strategies
Blog: Preparing for the Future of AI in Government

And you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcast

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On this episode of The Tyler Tech Podcast, we are joined by Sascha Ohler, the Senior Vice President of Outdoor Recreation at Tyler Technologies. In celebration of Great Outdoors Month, Sascha shares insights on the transformative technology that is revolutionizing the experience for both park visitors and staff.

Discover how AI-powered trip planners are personalizing adventures, and learn about innovative workforce solutions, including digital rangers, that are enhancing outdoor services. Sascha dives into the latest and greatest tech that is simplifying and enriching our outdoor adventures.

We also detail our latest white paper about the five main risks of legacy systems. You can download that here: Is Your Legacy Digital Infrastructure Putting You at Risk?

Learn more about the topics discussed in this episode with these resources:

Blog: 4 Ways State Parks Use Technology for Inclusive Experience
Tyler in the News: Wyoming State Parks Shakes Up Reservation Experience with Innovative Technology
Blog: Maine's Reservation Solution Gets Mainers Outdoors
Tyler in the News: Nevada State Parks Brings New Technology to Reservations
Case Study: California State Parks Enhances Equity with Library Program

And you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcast

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On this episode of The Tyler Tech Podcast, Chris Fabian, Senior Director of Product Strategy, ERP Budgeting at Tyler Technologies, explores the inception and evolution of Priority Based Budgeting, a solution transforming how communities allocate resources. Chris also dives into the exciting integration of AI in budgeting processes, and explores its future implications.

We also detail our latest white paper about the five main risks of legacy systems. You can download that here: Is Your Legacy Digital Infrastructure Putting You at Risk?

Learn more about the topics discussed in this episode with these resources:

Application Sheet: Priority Based Budgeting
Enterprise ERP Performance Based Budgeting
Tyler in the News: The Future of Priority Based Budgeting
Blog: Future-Proofing Government Through Technology Modernization
Enterprise ERP Budgeting

And you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcast

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On this episode of The Tyler Tech Podcast, Gina Erickson, Senior Software Development Manager, ERP Pro, at Tyler Technologies, explores the crucial role of modern solutions such as identity providers in safeguarding technology infrastructure, especially in smaller municipalities like Des Moines County, Iowa, where she spent time as an IT Director. Gina shares insights into the challenges and best practices of tech modernization from her extensive experience.

We also detail our latest white paper about the five main risks of legacy systems. You can download that here: Is Your Legacy Digital Infrastructure Putting You at Risk?

Learn more about the topics discussed in this episode with these resources:

Identity Workforce Streamlines Sign-in Management
Why Do You Need Identity and Access Management (IAM)?
Issue Paper: The Case for Centralized Digital Identities
Blog: 6 Key Dimensions to Enhance the Digital Resident Experience
Blog: Future-Proofing Government Through Technology Modernization

And you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcast

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On this episode of The Tyler Tech Podcast, Vivek Mehta, Vice President and General Manager, Platform Solutions Division at Tyler Technologies, explores the critical challenges facing modern organizations and governments in today's tech-driven world. From streamlining processes to boosting productivity and enhancing resident engagement, Vivek shares his expertise on navigating the complex intersection of technology and workforce dynamics, shedding light on the role of artificial intelligence and emerging technologies in shaping the future of government operations.

We also look ahead to Connect 2024, which will be in Indianapolis, Indiana from May 19th to May 22nd. Registration is now open at: www.tylertech.com/connect

Learn more about the topics discussed in this episode with these resources:

Tyler Technologies Augmented Field Operations Platform
White Paper: Is Your Legacy Digital Infrastructure Putting You at Risk?
E-book: A Digital Guide to Modernizing the Resident Experience
Blog: Preparing for the Future of AI in Government
Podcast: Government's Data-Driven Journey
Blog: Data and Decision-Making: The Measure, Fix, Prevent Approach

And you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcast

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On this episode of The Tyler Tech Podcast, Russell Gainford, Senior Vice President, Cloud Strategy & Operations at Tyler Technologies, explores the benefits of embracing the cloud while also delving into the risks posed by legacy systems. From practical strategies to best practices, Russell offers a roadmap for navigating the complexities of a modern IT infrastructure.

We also look ahead to Connect 2024, which will be in Indianapolis, Indiana from May 19th to May 22nd. Registration is now open at: www.tylertech.com/connect

Learn more about the topics discussed in this episode with these resources:

White Paper: Is Your Legacy Digital Infrastructure Putting You at Risk?
Blog: The Cloud Experience: Improving Government Services
Video: Cloud-Based ERP Delivers Multiple Wins for School District
Blog: Future-Proofing Government Through Technology Modernization
Blog: District Goes from Cumbersome to Convenient with Cloud
Blog: Public Safety Embraces Cloud Tech for Enhanced Efficiency
E-book: A Digital Guide to Modernizing the Resident Experience

And you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcast

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On this episode of The Tyler Tech Podcast, Rita Reynolds, CIO at NACo (National Association of Counties) unveils groundbreaking initiatives aimed at transforming how counties harness technology for accessibility, security, and real-world impact. From innovative workforce strategies to crucial strides in digital transformation, Rita shares insights and practical wisdom that are truly reshaping the landscape of local government. Get ready for a thought-provoking discussion filled with tangible strategies and inspiring anecdotes straight from the forefront of county tech innovation.

We also look ahead to Connect 2024, which will be in Indianapolis, Indiana from May 19th to May 22nd. Registration is now open at: www.tylertech.com/connect

Learn more about the topics discussed in this episode with these resources:

White Paper: Is Your Legacy Digital Infrastructure Putting You at Risk?
NACo Resources
Tyler Technologies & NACo: Modernized Systems from a Connected County
Additional Resources for Counties
Blog: Is it Time for Your County to Move to the Cloud?
Webinar: Making Data Accessible to Residents

And you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcast

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Join us as we shine a spotlight on the remarkable women shaping the landscape of tech and the public sector.

On this episode, we discuss the remarkable strides made by women leaders in technology, the public sector, and in the critical realm of data access. We delve into insightful discussions with three trailblazers, Director of Data Sciences for the State of Maryland, Julia Fischer, Assistant Director of Budget and Performance in Pierce County, Washington, Julie Demuth, and Tyler's Director of Client Success, Marlin Jones, exploring their journeys, challenges, and triumphs.

We also look ahead to Connect 2024, which will be in Indianapolis, Indiana from May 19th to May 22nd. Registration is now open at: www.tylertech.com/connect

Learn more about the topics discussed in this episode with these resources:

White Paper: Is Your Legacy Digital Infrastructure Putting You at Risk?
Blog: Building Trust Through Effective Case Management
Tyler Technologies & NACo: Modernized Systems from a Connected County
Additional Resources for Counties
Additional Resources for States
Blog: Is it Time for Your County to Move to the Cloud?
Blog: Women in Cybersecurity See Positive Growth
Podcast: Leading Change: Women in Cybersecurity

And you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcast

Let us know what you think about the Tyler Tech Podcast in this survey!

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Join us this Women’s History Month as we shine a spotlight on the remarkable women shaping the landscape of tech and the public sector.

On this episode, Tyler’s Media Relations Manager Rikki Ragland sits down with three women driving change at Tyler Technologies. First, Tyler’s President of the Digital Solutions Division, Elizabeth Proudfit, shares her inspiring story of forging her own path into the tech world. Next, Cybersecurity Architect Erica Burgess explores the ever-evolving cybersecurity landscape and her experience navigating the dynamic field. And finally, General Manager of Enterprise Corrections & Civil Process, Mandye Robinson, shares her perspectives on leadership, workforce innovation, and the intersection of technology and public service.

We also highlight National County Government Month, which takes place this April. This annual celebration gives counties an opportunity to showcase their programs and raise public awareness of the many services they provide to their residents.

Learn more about the topics discussed in this episode with these resources:

• Tyler Technologies & NACo: Modernized Systems from a Connected County

• Additional Resources for Counties

• Blog: Is it Time for Your County to Move to the Cloud?

• Blog: Women in Cybersecurity See Positive Growth

• Podcast: Leading Change: Women in Cybersecurity

And you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcast

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On this episode, Tyler's Media Relations Manager, Rikki Ragland is joined by Tyler's Chief Legal Officer, Abby Diaz.

Drawing from her wealth of experience working in law and technology, Abby Diaz provides insights into the evolving landscape of legal operations within the tech industry. In this special episode celebrating Women's History Month, Abby underscores the critical role of diversity, mentorship, and perseverance in navigating historically male-dominated spaces. She delves into how her career journey has been shaped by these principles, shedding light on the transformative power of inclusive practices in driving innovation and progress. Tune in to gain valuable perspectives on how fostering diversity, overcoming challenges, and championing equality are beneficial to the workforce.

Learn more about the topics discussed in this episode with these resources:

Tyler Technologies & NACo: Modernized Systems from a Connected County
Additional Resources for Counties
Blog: Is it Time for Your County to Move to the Cloud?
Blog: Women in Cybersecurity See Positive Growth
Podcast: Leading Change: Women in Cybersecurity

And you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcast

Let us know what you think about the Tyler Tech Podcast in this survey! 

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In today's episode, we revisit past conversations with Russell Gainford, the Senior Vice President, Cloud Strategy & Operations at Tyler Technologies.

Drawing from his extensive expertise in cloud-based technology solutions, Russell Gainford offers insights into the transformative impact of cloud adoption in government services and its resulting positive effects on resident experience and engagement. He emphasizes how cloud technology has fundamentally reshaped government operations, facilitating more efficient, accessible, and user-friendly services while enabling public sector employees to scale and seamlessly integrate their systems. Tune in to gain a thorough understanding of the benefits the cloud can bring.

We also look ahead to Connect 2024, which will be in Indianapolis, Indiana from May 19th to May 22nd - early registration, which saves you $250, is now open at: www.tylertech.com/connect

Learn more about the topics discussed in this episode with these resources:

E-Book: A Digital Government Guide to Modernizing the Resident Experience
Blog: Cloud Advantages Help Government Resiliency
Blog: The Cloud Experience: Improving Government Services
Blog: Is it Time for Your County to Move to the Cloud?
Video: Enhanced Security and Efficiency in the Cloud
Blog: District Goes From Cumbersome to Convenient with Cloud
Podcast: Leveraging the Cloud to Elevate the Digital Resident Experience
Podcast: What to Know About Cloud Adoption with Russell Gainford

And you can listen to other episodes of the podcast at this link: https://www.tylertech.com/resources/podcast

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In today's episode, we revisit a previous conversation with Sloane Wright, the Senior Vice President of Payments at Tyler Technologies. With over two decades of experience in delivering cutting-edge payment solutions for government agencies, Sloane provides valuable insights into the dynamic evolution of government payment systems. Discover how these innovations have not only streamlined processes but have significantly elevated the resident experience.

We also look ahead to Connect 2024, which will be in Indianapolis, Indiana from May 19th to May 22nd - early registration, which saves you $250, is now open at: www.tylertech.com/connect

Learn more about the topics discussed in this episode with these resources:

Blog: How Governments Can Keep Up With Payments Trends
Blog: Creating a Better Payment Experience for Everyone
Blog: 3 Ways Payment Systems Improve Access and Satisfaction
Blog: How Governments Can Offer Worry-Free Payment Options
Video: Payment Solutions Built for Government, Trusted by Residents
Tyler in the News: Why payments to government agencies should be easier
Podcast: Citizen Expectations with Sloane Wright
Podcast: Why Payments are Important for Government with Sloane Wright
Podcast: Emerging Trends with Sloane Wright
Case Study: Faster Access to Information and Improved Customer Support in Monroe, OH
Video: Connect 2024 Indy Hype Video

And you can listen to other episodes of the podcast at this link: https://www.tylertech.com/resources/podcast

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This episode takes looks at how technology in state systems has evolved over time, the importance of fraud monitoring and prevention, strategies for navigating the current landscape of security threats, and recommendations for the future. The episode features Tyler's Vice President of Digital Government Policy & Advocacy and former Kansas Secretary of State, Ron Thornburgh.

We also look ahead to Connect 2024, which will be in Indianapolis, Indiana from May 19th to May 22nd - early registration, which saves you $250, is now open at: https://www.tylertech.com/connect

Learn more about the topics discussed in this episode with these resources:

Issue Paper: Strategies for Fraud Monitoring and Prevention
Case Study: Improving Operations and Reducing Cost with Digital Licenses
Tyler in the News: Arkansas Medical Marijuana Commission OKs online renewal of business permits
Blog: Three States that Simplified Filing
Video: TEA Winner: Texas Health Professions Council
Video: Connecticut’s State Regulatory Best Practices Improve ROI
Video: Empowering States and Residents With Software and Services
Video: Connect 2024 Indy Hype Video

And you can listen to other episodes of the podcast at this link: https://www.tylertech.com/resources/podcast

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This episode takes looks back at episodes from 2023 about topics focusing on how a modern digital infrastructure empowers the public sector.

We chat with 5 Tyler thought leaders and learn about how open data usage, utilizing the Cloud, and connecting residents to digital solutions have helped governments solve problems, create efficiencies, and connect communities.

We also look ahead to Connect 2024, which will be in Indianapolis, Indiana from May 19th to May 22nd - early registration is now open at: https://www.tylertech.com/connect

Learn more about the resources discussed in this episode:

o Webpage: Modernize Your Government Software

o E-Book: A Digital Government Guide to Effective Data Strategies

o White Paper: Leveraging Data as a Transformative Asset

o Video: Paperless Processes Connect Data

o Video: SANDAG’s Journey to Connect Communities With Data

o Video: Connect 2024 Indy Hype Video

And you can listen to the full conversations for the interview clips you heard today at this link: https://www.tylertech.com/resources/podcast

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This episode takes looks back at Connect 2023 in San Antonio, Texas.

We chat with 5 Tyler Excellence Award winners, and learn about how they approached the projects that transformed their cities, towns, and counties. We also look ahead to Connect 2024, which will be in Indianapolis, Indiana from May 19th to May 22nd - early registration is now open: https://www.tylertech.com/connect

Learn more about the resources discussed in this episode:

o Video: How a Virginia County's Enterprise Software Manages Growth

o Video: Bloomington's Open Data Journey

o Video: How Enterprise Tech Simplifies a Texas Town's Development

o Blog: Award Winners Deliver Online Community Development Services

o Video: SANDAG’s Journey to Connect Communities With Data

o Video: Connect 2024 Indy Hype Video

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This episode takes an in-depth look at how the court systems have evolved, key factors such as AI driving the evolution of an electronic court system, and tips on how to begin modernizing your court system. The episode features Tyler’s President of the Courts & Justice Division, Brian McGrath.

Learn more about the resources discussed in this episode:

Choctaw Nation Expands Judicial Service
White Paper: The Evolution of an Advanced Court
How Virtual Courts are Improving Access to Justice
Integrated Software for Courts & Justice Agencies
Tyler Technologies Acquires Computing System Innovations
Tyler Buys AI-Backed Court Document Tech Provider CSI

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This episode takes an in-depth look at how complex data management has evolved, key factors such as AI driving further change in the public sector, and insights for optimizing data quality. The episode features Tyler’s Director of Product Management in the Data & Insights Division, Kyle Hall.

Learn more about the resources discussed in this episode:

e-book: A Digital Government Guide to Effective Data Strategies
Modernize Your Government Software
White Paper: New Directions with Data
Blog: Build Government Trust with Data
Success Stories: How Data & Insights Transforms Communities

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Congressman Ed Perlmutter, Former U.S. Representative for Colorado’s 7th Congressional District (2007-2023), joins Tyler's Alex Valvassori to discuss the SAFE Banking Act, SAFER Banking Act, and the Congressman's history with legalizing and regulating cannabis within the United States. This episode was recorded on October 2, 2023. There are references to specific roles held by members of congress that became outdated by the time the episode was released on October 16, 2023.

Learn more about the resources referenced in this episode:

Key Cannabis Licensing System Priorities Blog
The SAFE Banking Act
The SAFER Banking Act

Mr. Perlmutter is a former member of the U.S. House of Representatives, having served eight terms representing the Seventh Congressional District of Colorado. Before serving in the U.S. House, Mr. Perlmutter served in the Colorado State Senate for two terms, including two years as president pro tempore. There, he earned a reputation as a bipartisan bridge-builder and a champion of renewable energy and smart growth policies. Over the course of his political career, Mr. Perlmutter has developed many relationships at the federal, state and local levels across a broad range of subjects. Prior to his political experience, Mr. Perlmutter was with a Denver-based law firm for more than 20 years, where he practiced business law with an emphasis in commercial litigation and Chapter 11 bankruptcies.

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This episode takes an in-depth look into how A.I. is being used to attack networks, the identification of socially driven A.I. attacks, defending against A.I. driven attacks and how to use A.I. systems safely with renowned ethical hacker Erica Burgess.

Learn more about the resources discussed in this episode:

October 17 Webinar How A Cyber Attacker Moves Through A Network, presented by NACo
October 23-24 Cybercrime Symposium
DEF CON Hacking Organization
Tyler's Cybersecurity solutions
Leading Change: Women in Cybersecurity With Danelle Daley Podcast

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Lewis Koski, CSO, joined Metrc in March 2019 where he originally served as COO. Previously, Lewis helped build the first state agency in the U.S. to develop and implement medical and adult-use cannabis policy, serving as the director of the Colorado Marijuana Enforcement Division. His conversation with Tyler's Alex Valvassori digs into cannabis regulation and policy trends.

Find out more about the resources discussed in this episode:

5 Things to Know About Cannabis Licensing Systems Blog
How One Former Regulator Views Cannabis Programs Podcast
How Mississippi Created a Medical Cannabis Program Podcast
Cannabis Regulations With CANNRA Podcast
How Missouri Handles Medical Marijuana Licensing Podcast
CANNRA
Metrc

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To learn more about the resources discussed in this episode, click the links below:

Video Capabilities in CAD with Tyler Tech & Carbyne
Tyler's Public Safety Offerings
Carbyne's website
Carbyne's partners

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Learn more about the topics discussed in today's episode here:

Tyler Technologies's Affiliate Partnership with NASACT
New Jersey's Open Data Portal
New Jersey's Data-Driven Direction
See How NJ Measured Post-Pandemic Recovery

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Data management and analysis tools can empower governments to manage, fix, and prevent issues within their community services. Discover the resources referenced in the episode:

Clermont County, Ohio, Video
Clermont County Open Data Portal
Texas Department of Information Resources Success Story
Texas Open Data Portal
Austin Launches Performance Site Blog
Austin Open Data Portal

In this episode, Franklin Williams, Tyler's Data & Insights Division president, joins the pod to discuss the development and evolution of data programs, examples of jurisdictions harnessing the power of their data, and what future trends in data management governments should be ready for.

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Citizen identity and access management solutions can enhance government's digital engagements with their residents. Discover the resources referenced in the episode:

Tyler’s white paper, Improving Resident Engagement With Identity and Access Management
Tyler's e-book, A Digital Government Guide to Modernizing The Resident Experience
The Tyler Tech Resource Center
City Hall Selfie Day with ELGL

In this episode, Mike Teeters, Tyler’s Senior Product Manager of Corporate Development, and Nick Winston, Sr. Director of Product Strategy for Tyler's Digital Solutions Division, share their thoughts on CIAM, how residents are interacting with these systems, and how governments can deliver better services by creating a digital profile for their residents that can be shared across departments and jurisdictions.

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Learn more about how Tyler can partner with you to modernize your government software and enhance your resident experience here. Discover the resources referenced in the episode:

Tyler's e-book, A Digital Government Guide to Modernizing The Resident Experience
The Tyler Tech Resource Center
City Hall Selfie Day with ELGL

In this episode, Russell Gainford, Tyler’s Sr. Vice President of Cloud Strategy & Operations, joins host Beth Amann to discuss the evolution of digital government services and how cloud technology can not only provide seamless, integrated services but also significantly enhance the resident experience. The team discusses the shift to modern cloud-based services, how governments can assess their tech stacks, and why this shift is achievable– no matter where you are in your digital journey.

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In this episode of the Tyler Tech Podcast, join host Jeff Harrell as he sits down with the guest Curtis Updike, a former teacher and school staffing professional. Get ready to dive deep into the intricacies of finding suitable substitutes for teachers, aides, and principals when they need to be absent from school.

Curtis brings his wealth of experience and expertise to the table, shedding light on the often-overlooked challenges of matching the right individuals to specific school staffing positions.

Tune in to gain a better understanding of the benefits parents, students, substitutes, and school staff get with a technology solution that actually finds the best fit for the school.

Whether you're an educator, a school administrator, or simply curious about the inner workings of the education system, this episode offers invaluable insights into the often under-appreciated art of school staff substitution.

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Joining the podcast is Tim Walsh, a leading expert in cybersecurity at Tyler Technologies. Tim delves into the latest in cybersecurity in the public sector. In this episode, we explore the ever-evolving landscape of cybersecurity and its impact on government organizations, highlighting the latest trends, challenges, and strategies to protect against malicious attacks.

2023 has shown us that bad actors are becoming increasingly creative with their ransomware attacks, posing significant threats to the public sector. Tim, who has an advanced degree in cybersecurity, discusses the tactics employed by these malicious actors and the lessons learned from recent cybersecurity incidents.

We examine the evolving cybersecurity landscape and explore the innovative approaches and technologies being utilized to safeguard sensitive data and critical infrastructure. From examining emerging threats to exploring best practices and proactive coverage strategies, this podcast equips public sector decision-makers with the knowledge needed to stay ahead of the cybersecurity curve.

Tune in to "The Latest on Cybersecurity in the Public Sector with Tim Walsh" and gain valuable insights into the challenges and opportunities associated with protecting our digital infrastructure in an ever-changing threat landscape. Stay informed, stay vigilant, and stay secure!

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Welcome to "LIVE at Connect '23 (Part 2)", a special edition of the Tyler Tech Podcast. Join us as we take you behind the scenes of Tyler Connect, Tyler's annual user conference that brings together government and technology leaders from all corners of the country. In this Part 2, we delve deeper into the heart of the conference, sharing the excitement and inspiration that filled the air.

In Part 2, we talk to three Tyler Excellence award winners about what they did to receive the award, and what life was like before implementing their solutions.

We also talk to an industry expert in the school transportation space, and find out the important issues and trends facing the school transportation industry.

Guests on LIVE at Connect '23 Part 2:

Pamela Clark is the Business Systems Specialist for the town of Prosper, Texas. We talk to Pamela about her Tyler Excellence Award and how they went from a manual, paper system to an always on, 24/7 solution that reduced revision time by 50%.

Cindy Burke is the Senior Director Data Science at San Diego Association of Governments (SANDAG). Find out how they set a high level of excellence for their data and how they make it accessible to people, including visualizations.

Liang Tian, Ph.D is Principle, Data Science at SANDAG. Hear him discuss the importance of creating dashboards that make data and information easily accessible and digestible for San Diego residents.

Tony Corpin is the Publisher of School Transportation News. He talks about the school transportation industry and the important issues leaders in the space are addressing. What are the current conversations happening in the school transportation space?

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Welcome to "LIVE at Connect '23," a special edition of the Tyler Tech Podcast. Join us as we take you behind the scenes of Tyler Connect, Tyler's annual user conference that brings together government and technology leaders from all corners of the country. In this Part 1, we delve into the heart of the conference, sharing the excitement and inspiration that filled the air.

Get ready to be inspired as we showcase a diverse array of exceptional projects that earned the prestigious Tyler Excellence Award (TEA). From innovative solutions to transformative initiatives, we shine a spoWelcome to "LIVE at Connect '23," a special edition of the Tyler Tech Podcast. Join us as we take you behind the scenes of Tyler Connect, Tyler's annual user conference that brings together government and technology leaders from all corners of the country. In this Part 1, we delve into the heart of the conference, sharing the excitement and inspiration that filled the air.

Get ready to be inspired as we showcase an array of exceptional projects that earned the prestigious Tyler Excellence Award (TEA). From innovative solutions to transformative initiatives, we shine a spotlight on the outstanding achievements that are shaping government technology.

But that's not all. We're thrilled to introduce you to a first-time attendee who shares her unique perspective and impressions of Connect. Experience the conference through the eyes of someone new, as she recounts her favorite moments that made Connect '23 a truly special event.

In an exciting first for the Tyler Tech Podcast, we have the privilege of sitting down with a distinguished mayor. Join us as we engage in an insightful conversation, uncovering the short and long-term challenges he aims to address for his community.

Guests on LIVE at Connect '23 Part 1:

Greg Overtoom is the Assistant Director of Enterprise Applications for Bloomington, Indiana. We talk to Greg about his Tyler Excellence Award and the best practices he learned now that they have been through implementation.

Aline Martinez is the ERP Security and Document Application Manager at IDEA Public Schools. She shares her thoughts as a first time attendee at Tyler Connect.

Sara Worley is the Economic Development Director for Goochland County, Virginia. She was the project manager of the TEA-winning project for her community. She shares what life was like before implementation, and what benefits they are seeing after.

Mike Stanzilis is the Mayor of Mount Arlington, New Jersey. He shares with us the things mayors focus on as they serve their communities, and how both short and long-term goals are high priority.

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Tyler Technologies is proud to be a supporting sponsor of National Police Week, an annual event to honor law enforcement officers who have died in the line of duty. To help us learn more about National Police Week, we are pleased to welcome Bill Alexander, Executive Director of the National Law Enforcement Officers Memorial Fund. His organization hosts the official National Police Week events in Washington, D.C. A retired police officer himself, Bill will share his unique perspective on the history of National Police Week and what the event means both to the surviving family members of the fallen officers as well as to the wider law enforcement community.

Bill Alexander joined the NLEOMF with nearly 30 years of law enforcement experience, starting with the United States Air Force and then as a local police officer in Prince George’s County, a Maryland community just outside of Washington, D.C. He started as a patrol officer and was quickly promoted through a variety of supervisory and command level roles such as media relations, internal affairs, police training academy, and command of the Hyattsville District station, the area which surrounds the University of Maryland. He also forged strong relationships with local/state elected leaders, government officials, and advocacy groups as the department’s lead legislative liaison. He holds a Bachelor’s degree in Management and a Master’s degree in Leadership from Johns Hopkins University. Alexander’s leadership and extensive background in law enforcement will help ensure the Memorial Fund does not falter in its mission, to honor all those who fall in the line of duty.

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Antong Lucky's journey from being sentenced to time behind bars to becoming an advocate for those who are in his former shoes is nothing short of remarkable. In this episode, Antong shares his story in his own words, starting with how he found himself in front of a judge who deemed him "a menace to society." He recounts the challenges he faced in prison, including dealing with limited resources, and how he used his time to reflect and transform himself.

Joining Antong in this conversation is Silas Deane III, founder and head of Tyler's Community Readiness. Silas shares his insights and experiences in helping incarcerated individuals have resources available to help them integrate back into society. Together, they explore the importance of opportunities and the need for greater support for formerly incarcerated individuals. This episode offers a powerful look at the impact opportunity has on individuals and communities and the potential for transformation and advocacy.

About Antong Lucky

As a child of an incarcerated father, Antong Lucky grew up in an impoverished, crime-ridden neighborhood in East Dallas, Texas, born at the same time as East Dallas experienced an alarming rise in crack cocaine and heroin use. Despite his high grades and passion for learning, Antong is introduced to gang life and its consequences.

Eventually, Antong forms the Dallas Bloods gang, inaugurating a period in the 1990s of escalating retaliatory gun violence buoyed by a lucrative illegal drug enterprise until he is ultimately arrested and sentenced to seven years in prison. His journey through the doors of transformation came through the pain of incarceration and introspection that caused him to question the cognitive distortions embedded in him since childhood.

Once in prison, Antong denounced his gang affiliation and began working to unite rival gangs, quickly rising to become one of the most respected and sought-after mentors in prison. A spiritual transformation further inspired Antong to return to his old neighborhood after early release, seeking to align with like-minded people dedicated to challenging systemic issues in U.S. communities through collective efforts. The work of an incisive, determined mind, A Redemptive Path Forward will take its place among the broadening canon of titles championing and investigating prison reform and societal transformation.

About Silas Deane III

Silas Deane III is an award-winning social technology innovator. He received Congressional recognition for his work across the nation. At 24 years old he developed and created the community readiness software, now part of Tyler Technologies which focuses on changing the future of incarceration in America. He has been featured in a Market Watch, Yahoo Finance, and more. He loves helping others achieve their dreams in innovation and entrepreneurship.

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A Redemptive Path Forward: From Incarceration to a Life of Activism

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Venmo, PayPal, Crypto, and more - payment methods have certainly changed and we talk about those trends and how they impact government in our conversation with payments expert, Sloane Wright. This is part three of our three-part series.

Sloane is an experienced executive working with federal, state and local governments to deliver award winning technology and payment solutions for almost two decades with Tyler. He has led State division operations in the states of Alabama, Indiana and Florida and has been responsible for using innovation and technology to make all government agencies, including departments of transportation and motor vehicles, more accessible, secure and convenient for businesses and citizens.

You'll learn more about the trends and emerging trends, and how Tyler Technologies is working to help governments address those trends to better serve their constituents.

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What is ethical hacking and how can it help government agencies? We dive into that question with Erica Burgess, Technical Lead on Tyler Cybersecurity's Assurance team. Erica brings us a wealth of knowledge as a former software engineer and someone well entrenched in the cybersecurity space since high school.

We define ethical hacking and discuss ways agencies can benefit from it in episode 65 of the Tyler Tech Podcast. You may be surprised by the simple ways we can all be more diligent when it comes to cybersecurity.

Erica was a software engineer and cybersecurity hobbyist for several years before becoming an application security red-teamer in 2018. Since then, she has been earning bug bounties, blogging new CVEs and original exploit techniques, and conducting web app penetration tests as Technical Lead on Tyler Cybersecurity's Assurance team. Erica organizes 2600, a local offensive cybersecurity meetup, and has spoken about hacking, bot writing, and various hacking topics at many conferences and meetups, including DC207, IC2, Tyler Mesh, as well as SkyTalks and DEFCON, the world's largest hacker conference. She has also volunteered at Red Team Village at DEFCON in Vegas, and for code.org and Maine App Challenge. Erica holds a Bachelor of Science in Computer Science from the University of Southern Maine.

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Why are payments important to government? And what are the challenges government faces when trying to create payment options to fit their constituent's needs?

We dive into this topic with payments expert Sloane Wright in Part 2 of our three part series. Sloane is an experienced executive working with federal, state and local governments to deliver award winning technology and payment solutions for almost two decades with Tyler. He has led State division operations in the states of Alabama, Indiana and Florida and has been responsible for using innovation and technology to make all government agencies, including departments of transportation and motor vehicles, more accessible, secure and convenient for businesses and citizens.

You'll learn more about the risks governments face if they are not able to react to the changing expectations citizens have regarding payments, and what solutions exist to help address the problem.

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With new states passing cannabis laws, regulations become more important and new cannabis programs must be considered. To help us understand all the nuances related to this issue, Alex Valvasorri, Tyler Technologies General Manager for Licensing is joined by Erik Gunderson.

Erik Gundersen is the Founder and Principal of ERG Strategies, LLC. ERG Strategies is a consulting firm, driven by the experience of a former top cannabis regulator, that provides unique insights and perspective to cannabis regulators and businesses to help them achieve their goals.

Prior to launching ERG Strategies, Erik served as Executive Director of Maine’s Office of Cannabis Policy (OCP). In February 2019, Maine Governor Janet Mills tapped Gundersen to establish the OCP and launch the state’s adult use cannabis program. Under Gundersen’s leadership, the OCP successfully ushered in the first set of program rules, scaled the Office, and began accepting license applications at the end of 2019. Maine’s adult use cannabis program launched in 2020 amid the COVID pandemic.

Additionally, Erik was a founding member of CANNRA, the national association of cannabis regulators.

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From “the great resignation” to COVID-19 to the aging of today’s workers, there are many contributing factors to the ongoing problem of workforce shortages. Regulators have a unique role to play in keeping the workforce pipeline moving, as they determine who is eligible to work in a wide range of industries.

What can state regulators do to combat workforce shortages? What lessons have regulators learned from the pandemic? What trends can we see in why and how people choose to work?

To help us answers these questions and more, we turn to Ronne Hines. Ronnie is the director at the Division of Professions and Occupations at the Colorado Department of Regulatory Agencies and is a past president and board director of Clear.

Clear is the Council on Licensure Enforcement and Regulations, and is the largest network of professional and occupational regulators dedicated to the exchange of inform. Education and training, and identifying and sharing best practices. She is a wealth of knowledge. You're gonna enjoy this conversation on a trending topic.

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Why are payments important to citizens? And what are the challenges citizens face? We dive into this topic with payments expert Sloane Wright. Sloane is an experienced executive working with federal, state and local governments to deliver award winning technology and payment solutions for almost two decades with Tyler. He has led State division operations in the states of Alabama, Indiana and Florida and has been responsible for using innovation and technology to make all government agencies, including departments of transportation and motor vehicles, more accessible, secure and convenient for businesses and citizens.

You'll learn more about the risks governments face if they are not able to react to the changing expectations citizens have regarding payments, and what solutions exist to help address the problem.

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The global pandemic has impacted many healthcare-related issues. What has been the impact on the opioid epidemic and what do governments need to know? Guest host and Managing Director of Health Ventures at Tyler Technologies, Jeff Stocker is joined by three distinguished guests to address this question: Rob Valuck, PhD and CEO of RxAssurance, Gary Wayne Clark, Chief Strategy Officer of RxAssurance, and Christie Frick, Director of Prescription Drug Monitoring. You'll find out if it's still a crisis, which stakeholders need to be involved, and what tools and technology exist that can help address this problem.

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Healthcare is an important topic because whether you are caring for your own health or that of a friend or loved one, it impacts us all. This episode is part one of a three part series on healthcare, and this episode looks at the healthcare environment and how it has been impacted by the COVID-19 pandemic.

Our guest today is Jeff Stocker, the Managing Director of Health Ventures here at Tyler. Jeff has worked with government agencies and healthcare enterprise systems for over a decade to develop health strategies for accountable care organizations, the Foreign Military Studies Office, DoD, VA, and Medicaid agencies. He is an expert in this space, and if that wasn't enough, also plays the banjo.

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K9 units add much value to police departments. From bomb detection to identifying electronic parts, these dogs are versatile and quite amazing. But how the dogs get identified and placed with departments, and what training is involved? We answer these questions and more in our conversation with Cheryl Walsh, whose foundation "Sean's K9s" focuses on these very issues. Find out the history of Sean's K9s and what they do to help K9 units across the country.

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What happens when medical cannabis is approved and a state must quickly move to implement regulations? Where that’s exactly where Kris Adcock, the Director of the Mississippi medical cannabis program, found herself.

Kris is with the Mississippi State Department of Health and is an accomplished administrator and proven leader within multiple Mississippi state government systems. She leveraged her twenty plus years of experience in child welfare and health care administration to help figure this problem out.

You will enjoy this episode as, Alex Valvassori, Tyler’s General Manager for Cannabis Licensing, speaks with Kris to find out exactly what steps she took to address this challenge.

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Episode 56 looks at the problem of recidivism. What is it? How high is it in the US, how does it compare to other countries, and how can it be addressed? We tackle all those questions and more with Silas Deane III. Silas is the founder and Director of Tyler Technologies' Community Readiness. After traveling to over 50 jails across the country, Silas recognized a lack of access to outside resources for incarcerated individuals. This prompted him to look at ways change the incentives of the corrections industry.

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Connect with Silas Deane III at: silas.deaneiii@tylertech.com

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With summer in full swing, the number of visitors to shared outdoor spaces such as state parks and campgrounds is just ramping up as families rush to get vacations in before the return of fall and the subsequent return of the school year. In this episode, we learn tips for planning those outdoor adventures from Melissa Miller, an outdoors enthusiast and influencer known as “Miss Rover,” who uses technology in the form of Tyler’s NIC Outdoor + US eDirect, for campground and outdoor recreation management.

Also in this episode, Rikki Ragland, Media Relations Manager for Tyler Technology, talks with Miss Rover about the importance of equity and inclusion in outdoor recreation, how the State of California recently launched innovative programs to help make outdoor recreation more accessible, and how technology plays a role in Miss Rover’s personal outdoor adventures. Enjoy Rikki’s conversation with Miss Rover.

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June is Great Outdoors month, and coming out the pandemic, it seems peoples’ desire to get out and enjoy the outdoors has really exploded. And that includes visiting state parks. But often, there are barriers to access. In this episode, we learn about some of the barriers, and how California State Parks, with the help of Tyler’s NIC Outdoor + US eDirect, a market-leader for campground and outdoor recreation management, has recently launched some innovative programs to remove these barriers. Including ways to better serve underrepresented communities.

In this episode, Bill Bryan, VP of North America of Tyler’s US eDirect, talks with Brian Ketterer, the Coastal Field Division Chief at California State Parks about these programs and how they align with Tyler’s message of diversity, equity and inclusion in outdoor recreation. Enjoy Bill Bryan’s conversation with Brian Ketterer.

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Have you received a jury summons in the mail and suddenly your shoulders drop? Your friends say “well, I hope you don’t get selected”. Trial by jury is an important part of our society but the experience can often be one we try to avoid.

In Episode 53 of the Tyler Tech Podcast, we talk with Scott Kerr and discuss how local government can improve this experience. Scott is the General Manager of Tyler Technologies’ Jury Solutions business unit. The business specializes in developing software products and services that help courts streamline and improve the jury process. Over a 30-year career, Scott and his team have built and implemented jury management systems all over the world.

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Back on episode 40 of the Tyler Tech podcast, Alex Valvassori, the General Manager for Cannabis Licensing at Tyler Technologies hosted an episode looking into how Missouri handled medical marijuana licensing.

Alex is back today to speak with Andrew Brisbo and Gillian Schauer of the Cannabis Regulators Association (or CANNRA) about the quickly-rising and important topic of Cannabis regulation.

Andrew was appointed by Michigan Governor Gretchen Whitmer to lead Michigan’s Cannabis Regulatory Agency (CRA) in April 2019. The CRA oversees the medical and adult-use marijuana industries, regulates hemp-derived products, and runs the state’s medical marijuana registry card program. Andrew is also active in the Cannabis Regulators Association (CANNRA), a national organization of more than 40 US state and territorial regulatory agencies that provides policy makers and regulatory agencies with the resources to make informed decisions when considering how to approach the legalization and regulation of cannabis. He currently serves as CANNRA’s president, having been elected to the role in 2021.

Gillian Schauer is the Executive Director of CANNRA, Dr. Schauer has worked in public health and drug policy for nearly two decades and has a decade of experience working with federal and state agencies on cannabis policy, data monitoring, and research translation. Dr. Schauer is also an affiliate Research Scientist with the Addictions, Drug & Alcohol Institute at the University of Washington. She has more than 70 peer-reviewed research publications on cannabis, tobacco, and other substances. She has a PhD in Behavioral Science from Emory University, a Master of Public Health from University of Washington, and a Bachelor of Science from Northwestern University.

In this episode, you'll learn why CANNRA was formed, what work they do, and why it is important as the need for cannabis regulation rises.

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"Cloud" gets thrown around as something we are moving towards, but you may be surprised how prevalent it has become in everyday life. Russell Gainford, VP of Cloud Strategy and Operations at Tyler Technologies, joins host Jeff Harrell to discuss cloud adoption and the many ways the cloud benefits people both personally and professionally. Russell also shares how public sector leaders can make the most of the opportunities the cloud brings their jurisdictions.

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Cybersecurity is a fast-paced, important industry with few women leaders. As we celebrate our 50th episode, we sit down with Danelle Daley, a trailblazer who is transforming this growing field. Danelle is the Vice President and General Manager of Tyler's Cybersecurity division. Guest host, Rikki Ragland, and Danelle dive into why there aren’t a lot of women in cybersecurity, and discuss how a shift is occurring that could change the landscape of cybersecurity leadership in the future.

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More than half of Generation Z say they prefer to receive information from government via social media. Heather Daniels, Sr. Social Media Specialist at Tyler Technologies, joins the podcast to talk about why this is true, and what government agencies can do to better reach this very important generation.

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As we move deeper into 2022, we want to share the key themes in the public sector we'll be talking about. From our Tyler Tech Resource Center on Tylertech.com, to our Tyler Tech Podcast, these are themes impacting the public sector. To uncover these, the Tyler Tech Editorial Manager, Meredith Trimble, joins the podcast. She reveals each one, and goes into depth with relevant examples to illustrate why these are so important today.

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On January 10th, a blog was posted on the Tyler Tech Resource Center from Seb Guerierro entitled, 2021/22 Cyberattack Trends & Projections. Episode 47 of the Tyler Tech Podcast is a companion piece to that blog post, and we’ll be further discussing Cyber Security Trends with Jim Macisso. Jim is a Certified Information Security Manager and Account Executive with Tyler Technologies Cybersecurity Solutions team.

From banking institutions and healthcare systems to local and state governments, Jim has been assisting a diverse array of clients in the public and private sector for nearly a decade to improve the overall effectiveness of their cybersecurity programs.

We’ll dive into the lastest in the ever changing landscape of Cyber security – things like the latest methods and how ready most organizations are for cybrer attacks so that you have the very latest information on the topic.

The checklist of items to help you be more cyber aware:

Multifactor Authentication – Mandate a multifactor solution across the enterprise. Especially for staff that hold elevated access levels, public-facing employee services, and cloud-based portals.
Invest in a threat detection solution - Interactive attacks these days are designed to bypass automated monitoring and means of detection. Our Managed Detection & Response solution, provides 24/7 analyst surveillance, combined with artificial intelligence and machine learning to detect and prevent sophisticated or persistent attacks.
Make sure your cybersecurity policies & procedures are kept up to date.
Test your plans regularly
Conduct Vulnerability Scanning
Work to establish a cybersecurity-driven culture - Just as technology is critical in the fight to detect & stop intrusions… education & the action of end users plays a critical role in effective cybersecurity practices.
Train and test your employees… and then train again. Remember, best-in-practice cybersecurity behaviors can be the difference between a close call and a full-blown incident.

A direct link to the 2021/22 Cyberattack Trends & Projections blog

For more information go to Tyler Technologies

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Worker shortages have impacted many different industries including school transportation. In this episode entitled, Tools for Addressing the School Bus Driver Shortage, we speak with Alfred Karam. Alfred is the Director of Transportation for the Shenendehowa Central School district. He is an experienced, award-winning Director Of Transportation with a rich history in the transportation, trucking, and railroad industry. He is skilled in negotiation, operations management, freight, coaching, and government.

His achievements include:

New York Association for Pupil Transportation Art Shock Award winner - 2011
School Bus Fleet Magazine Administrator of the Year winner - 2013
National Association for Pupil Transportation Larson Quality Award winner – 2017
And served our country as a Marine for 25 years with Transportation and Logistics as his specialty.

In this episode Kim Martin, one of Tyler Tech school transportation experts, speaks with Alfred to share how he has addressed driver shortages while maintaining the highest level of safety and service for all students at Shen.

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Often we make investments in a new software solutions and jump right into using it before we really know how to maximize its effectiveness. Today on the Tyler Tech Podcast, Wendy Steiner, Tyler's Director of Training and Education, shares with us the 5 Reasons Why Training and Education is critical for your success. They are:

Maximizes your investment
Improves productivity
Elevates job satisfaction
Saves your department money
Creates more well-rounded employees

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Now that we have reached the end of 2021 and year one and a half of this podcast, we give you highlights from some of the best podcast episodes of 2021.

The first is Episode 23 entitled 5 Key Public Sector Themes for 2021
In this episode, Meredith Trimble, Tyler Technologies’ editorial content manager, discusses how Tyler’s clients innovated in each of these five areas in scalable ways, even during the most challenging circumstances. She Finds inspirationin the stories illustrating the year’s top public sector themes. Here’s a little taste from Episode 23.

The next is Episode 25, called 5 Reasons to Use American Rescue Plan Funds to Support Data Infrastructure
with Tyler Kleykamp, director of the State Data Officers Network and fellow at Georgetown’s Beeck Center for Social Impact + Innovation, Tyler joined the podcast to discuss specific reasons why governments should use federal relief funds now to support data infrastructure.

Now up is Mark Funkhouser. Mark joined Jeff to talk about 5 Ways to Not Waste Stimulus Funds With Mark Funkhouser on Episode 26. Funkhouser’s key tips included investing in projects that may have significant upfront cost but will reduce future operating expenses, thinking beyond jurisdictional borders to pool resources for larger impact, and investing in cybersecurity to decrease risk.

Next we switch to school transportation and Episode 34. Tyler Technologies’ Kim Rentner, who is a thought leader in the school transportation space, interview Dr. Linda Bluth in an episode entitled, Transporting Students With Special Needs
Dr. Linda Bluth is with the Maryland State Department of Education, Division of Special Education/Early Intervention Services, and past-president, National Association for Pupil Transportation. Dr. Bluth details for listeners how alternative modes of transportation are important as districts consider the needs of students, parents, drivers, and communities at large and provides expert tips on how to articulate the benefits of alternative modes of transportation to stakeholders including parents.

Next up is Episode 35 which focuses on Connecticut’s Data-Driven Approach to Back to School. Tyler Tech podcast guest host Beth Amann interviews Pauline Zaldonis, a key member of the Connecticut Open Data team, to discuss data-driven work in the state of Connecticut. Zaldonis covers the basics of her state’s Open Data Portal as well as the success of cross-agency partnerships continuing to empower residents with the important public health information they need.

Our final highlight in the Best of is Episode 36 which focuses on the Benefits of the Cloud in the Public Sector Why is everyone talking about the cloud? The coronavirus pandemic accelerated new technology adoption as well as moves to the cloud for many public sector agencies, and even Tyler itself, which accelerated cloud development for some of its products. In this episode, Russell Gainford, Tyler’s vice president, cloud strategy & operations, provides an insider look at Tyler’s own cloud journey as well as specific reasons why public sector leaders should care about the cloud and how they can ensure their jurisdiction’s security, agility, and sustainability through cloud-enabled solutions.

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Are virtual courts here to stay?

On January 1, 2020, the idea of a virtual court was almost science fiction for most municipal court administrators, but by April nearly every court in the country had set up some sort of remote hearing option in response to the pandemic. As social distancing requirements ease, is there still a need for this type of technology? According to subject matter experts Jonathan Lang and Marlin Jones, the answer is yes. Besides the challenges the pandemic created, finding childcare, reliable transportation, or even taking time off of work are some of the many challenges people face when seeking justice. Episode 43 looks at how virtual court platforms that offer more than just video conferencing are being used to solve this problem and creating a better solution for communities, constituents, and courts.

Jonathan Lang serves as the Product Manager for the Incode court suite. He is responsible for the overall direction and development of the products and services that Tyler provides to municipal courts across the country. Jonathan has been with Tyler since 2006. For his first nine years at Tyler, he worked as a project manager, specializing in implementation of the Incode court product for municipal courts of significant size. Before Tyler, Jonathan was in charge of technology for a health claims administrator and then worked as a production manager for a custom web development firm.

Marlin Jones is the product owner for the Incode court product. In this role, she works with our clients to identify and address business problems through the development of new software solutions, as well as, responsible for providing support with the direction of assigned products. Marlin relocated back to Texas after living in Atlanta, GA for 20+ years and she started with Tyler in February 2018. Marlin enjoys working closely with our court customers.

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How do you pull off an event that helps your clients maximize the value and efficiency of their solutions when you’ve got thousands of users using many different solutions in many different areas of government?

Well Tyler Connect is the Tyler Technolgoes user conference and we are going to get a sneak peek behind the scenes of this outstanding event because our guest today is Julia Manheim. Julia is the Manager of Event Experience here at Tyler, and an amazing wealth of insight and information.

You'll enjoy this interesting peek behind the curtain on how to pull off an event totally focused on create the best possible experience for clients.

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With 2021 quickly coming to an end, we wanted to surface some very important stories you may have missed. Meredith Trimble, Manager of Editorial Content for Tyler Technologies, joins me with a carefully curated list of five powerful stories from 2021 we can all learn from. You'll love the variety and practical application these stories provide.

Here are links to the stories:

Marriage Applications Go Online
Mississippi Residents Skip the Line
K12 Transportation Scalable Successes
How One County Modernized in the Cloud
Chattanooga, publishing on Monday, November 15, on data, equity, and policing
Bonus: Transformation for the Road Ahead

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What happens when citizens of a state not only put the use of medical marijuana on the ballot, but also pass it in somewhat surprising fashion? Well, that’s exactly what happened in the state of Missouri a couple of years ago.

What are the licensing and regulatory implications? Who needs to be involved and what are the steps forward to best serve the citizens of the state? In this episode, we learn exactly what happened from the person who figured all that out.

Amy Moore is the Deputy Director and Counsel for the Medical Marijuana Regulatory Program at the Missouri Department of Health and Senior Services. She joined the program at its inception in December 2018. Before joining DHSS, she worked in public utility regulation at the Missouri Public Service Commission, first representing the Commission Staff in hearings before the Commission and then serving as legal counsel and policy advisor to Commissioner and Chairman Daniel Hall. Amy graduated from the University of Missouri School of Law in 2009 and holds bachelor’s degrees in Business and Psychology from the University of Tennessee at Chattanooga.

And to speak with Amy on this topic, we have the perfect person here at Tyler, Alex Valvassori. Alex is the General Manager for Cannabis Licensing at Tyler Technologies. He has worked in the cannabis industry since 2014, serving as Chief Compliance Officer for a variety of cannabis businesses. Alex later co-founded Complia, the first and only cannabis-specific licensing technology platform on the market. In 2019, Complia was acquired by NIC, and Alex later joined the Tyler team via its acquisition of NIC. Alex resides in Chicago and is a graduate of the University of Illinois.

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October is Cybersecurity Awareness month, but being cyber aware is something we must be every day. Cybersecurity subject matter expert Max Greene is back to give us the latest on the threat environment, plus give us the latest tips on remaining cyber diligent at home and on all of our devices. Do I really need a strong password? What about two-factor authentication? Did I really win a $100 gift card like the text I just received indicates? Find out on Episode 39 of the Tyler Tech Podcast.

Here's Jeff's notes from Max on staying cyber diligent at home:

Designate certain devices for certain activities (ex: business use vs. personal use)
Use your VPN (virtual private network)
Use a strong passwords
Use two-factor authentication
Hover over links and use the "first forward slash, two dots back" rule to see where the link is taking you

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This episode is part of our series on school transportation and today we are talking specifically about Medicaid and Medicaid reimbursements for K-12 transportation services. Kim Rentner, our School Transportation subject matter expert here at Tyler, speaks with Casey Gayer.

Casey currently oversees Medicaid and special education program operations for Frontline Education’s partner districts nationwide. She received a BA in International Relations from UC Davis, with a focus on public policy. Casey's experience spans hundreds of districts across the country, making her a subject matter expert in both Medicaid and special education program rules and regulations. She also has experience working for a grants research firm, where she previously led a team of analysts that researched and published articles on Federal, State and foundation RFPs and congressional legislation that impacted local government funding.

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"Cloud" or "the Cloud" are popular buzz words, but what do they really mean, and how are they helpful for the public sector? Russell Gainford, Vice President of Cloud Strategy and Operations for Tyler Technologies joins the podcast to help us understand what the cloud is, and what problem it is helping solve for local, state, and federal government agencies.

Russell uses a great analogy to help us understand the benefits of the cloud, and helps us understand why it is important to move clients to the cloud on a timeline that works best for their individual situation. He also tackles topics like cybersecurity and cloud best practices during this very informative episode.

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Pauline Zaldonis, a key member of the Connecticut Open Data team, joins guest host Beth Amann to discuss data-driven work in the state of Connecticut.

We cover the basics of the Connecticut Open Data Portal and the success of cross-agency partnerships in the state to empower residents with the information they need. The School Learning Model Indicators Dashboard and data surrounding COVID-19 have increased attention on the Open Data Portal, and Pauline shares how the team is thinking about resident engagement– especially as we head back to school for the 2021-2022 school year.

Learn more about the open data portal:

CT Open Data Portal

CT COVID-19 Story

Nominate a Dataset

School Learning Model Indicators

Tyler Technologies

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We kick off a new series on School Transportation by focusing on transporting students with special needs, and how alternative modes of transportation are important as we consider the needs of the students, the parents, the drivers, and the community at large. Tyler Technologies' own Kim Rentner, a school transportation expert in her own right, interviews subject matter experts on different topics school transportation faces today.

You won't want to miss this discussion on the positives that alternative modes of transportation bring to the industry, and hear Dr Linda Bluth's tips for what messages should be sent to parents regarding these modes.

Host: Kim Rentner: Kim has spent 23 years in K-12 transportation. She has served in various roles such as Northern Regional Director for the Illinois Association for Pupil Transportation, Safety Officer, Third Party Tester and Director of Transportation. She is an official NAPT (Nation Association for Pupil Transportation) instructor. Kim is passionate about student safety and loves sharing that passion with others.

Guest: Dr. Linda Fran Booth: Dr. Bluth has 48 years of experience as a Special Educator including 33 years in special needs transportation. Her past experience includes work at the United States Department of Education (USDE) and as a University Professor; School System Administrator; and Policy Specialist in the Maryland Governor’s Office for Children Youth and Families. She is currently employed part-time at the Maryland State Department of Education, Division of Special Education/Early Intervention Services. Dr. Bluth is the Past-President, National Association for Pupil Transportation (NAPT), as well as the recipient of the NAPT Distinguished Service Award (2000). She previously served as NAPT Director at Large (1995–1998) and Special Needs Committee Chairperson. She authored four editions of Transporting Students with Disabilities. In addition, she has over 100 publications in the field of transportation and numerous education publications. She administers the Special Needs Endorsement Program.

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At every level of government, there are mandates surrounding law enforcements move from Uniform Crime Reporting to Incident-Based Crime Reporting. Moving from one form of reporting to another is stressful in any situation, but in a career where mission-criticality is of the utmost importance, utilizing technology solutions can make this easier and better for all involved.

In this episode, government entities at all levels will hear from industry experts as how to best tackle these reporting mandates.

Key info:

The FBI’s National Incident Based Reporting Systems (NIBRS) is a compilation of reports generated by local, state, tribal, and federal automated records systems. Numerous mandates exist across this space requiring agencies to move from UCR to IBR.

Guests:

Clark Nethers – longtime law enforcement professional who now implements the Incode Public Safety product for Tyler.
Adam Bobola – long time law enforcement professional who remained a sworn officer while working for Tyler. Expert with our Enterprise Records product and the switch from UCR to IBR.
Skip Bland - More than 30 years of military security, law enforcement, and counterintelligence experience. Currently, works with Federal Agencies to support their criminal justice information systems.

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The Tyler Tech podcast celebrates its one-year anniversary by re-airing the very first episode, a dive into the breakthrough research into Gen Z and how they think about government.

Jeff interviews Jason Dorsey of the Center for Generational Kinetics who draws out some key insights about Gen Z, how they want to engage government, and how government can better connect with this very important generation. You may also learn a little Gen Z lingo as well.

For more great content like this, go to the Tyler Technologies Resource Center.

For more about Tyler Technologies, go to TylerTech.com.

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With the American Rescue Plan Act grants hitting state and local government, how can data be used to maximize this once in a generation opportunity? Oliver Wise, Director of Recovery Solutions for Tyler's Data & Insights Division helps us understand this very issue by sharing four ways data can advance these ARPA grants. Oliver explains how data is an essential force multiplier to the ARPA for state and local governments to help them prioritize recovery investments, evaluate programs, promote equity, and comply with federal reporting requirements.

The four ways:

Data can help policy makers design policy intervention that addresses the most impacted industries and communities.
Data allows policy makers to rapidly evaluate the impact of ARPA-funded programs.
Data supports an equitable recover for all community members.
Data leveraged for internal management can be reused for automated, external reporting.

Helpful links:

Tyler Technologies Recovery Insights

Pierce County, Washington's Open Data Dashboards

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Social media is a very important communication tool for government. In fact, in the study Tyler Technologies did with the Center for Generational Kinetics, over half of both Gen Z and Millenials said they prefer to get their information from local government via social media.

Heather Daniels, Tyler Technologies' sr. social media specialist is back to help us understand the top 5 mistakes to avoid when using social media. Heather was with us on Episode 21 discussing 5 tips for improving social media, and now she helps us navigate those things to avoid.

Heather spent several years in the public sector with cities like Los Angeles and Missouri City, Texas, and shares her insight with us.

Here's the 5 Mistakes Heather shares:

Not targeting a specific audience - being too broad
Cross posting the same post on all platforms
Not commenting to posts in a timely manner
Posting too often, or not enough
Repeatedly using the same style of image
BONUS: Using poor spelling and grammar

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Like so many, Medicaid agencies were forced to change the way they do business due to the pandemic. While serving Medicaid recipients remained the top priority, new opportunities for fraud made program integrity a more urgent focus than ever before.

In this fascinating episode, we talk with Jason Helmandollar, Vice President of Healthcare Solutions at Pulselight, and a nationally recognized expert on Medicaid fraud. He walks us through the changes in Medicaid brought on by the pandemic, the opportunity those changes opened up for fraud, and how the individuals responsible for program integrity can use data to help ensure the right people are getting the services they need.

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Tyler Technologies held its' annual user conference Connect 2021 in April under the theme, Virtually Possible. We tracked the Top 5 key takeaways from the highly successful conference and share them with you today. Meredith Trimble, Tyler's Editorial Manager, is back on the show to talk about them in detail, and explains what they mean to the public sector.

Meredith gives real examples of jurisdictions and schools making a difference in their communities and serving their constituents, many earning the Tyler Excellence Award for their efforts.

The 5 Key Takeaways from Connect 2021 are:

We are all still connected
Government practitioners are among the heroes of 2020
The public sector is moving to the cloud
Cybersecurity matters
Partners are valuable

BONUS: The best days are ahead of us!

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People love stories. Facts and figures are often forgotten, but a good story will stick with you for a while. In this episode of the Tyler Tech podcast, former broadcast journalist and current marketing content specialist, Kate Nadolski, shares some very practical ways you can become skilled at crafting a story that connects with your audience.

Kate studied communication and journalism in school, and previously to working at Tyler, she spent 7 years in local news, covering and crafting stories across the state of Michigan and beyond.

And for the first time, the Tyler Tech podcast is guest-hosted by Beth Amann. Beth is a marketing communications specialist for Tyler and a wearer of many hats. She is a theatre artist, performer, and producer - most notably having co-founded the Monumental Theatre Company in Washington D.C. Beth is the co-host of the What is one Actually? Podcast, and brings her podcast and theatre experience to the show.

Find more resources at the Tyler Tech Resource Center.

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With the American Rescue Plan Act, local government is seeing opportunities to address some of the challenges they are facing brought on by the pandemic. But what’s the best way to use these funds? How do you make sure to best leverage this unique opportunity with both short term needs and long term priorities in mind? Well, to help us understand this, we turn to Mark Funkhouser.

Mark Funkhouser, is the president of Funkhouser & Associates, and is a municipal finance expert and former mayor of Kansas City who has served as a government official, elected leader and publisher of Governingmagazine. He is a trusted and credible advisor to government officials who is uniquely qualified to help them put their communities on the path to fiscal sustainability.

Mark has a master’s degree in social work from West Virginia University, an M.B.A. from Tennessee State University, and an interdisciplinary Ph.D. in public administration and urban sociology from the University of Missouri at Kansas City.

Ways to Not Waste Your Stimulus Funds

Don’t misapply a temporary windfall
Invest some of the money to reduce your operating costs
Think beyond your borders
Make overdue investments in technology and cybersecurity
Spend some on social services and small businesses to avert short-term disaster

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With the American Rescue Plan approved, many are looking at the best use of those funds to strengthen government for both short term and long term success. Today, we look at how those funds might be used to support data infrastructure, and turn to an external subject matter expert, Tyler Kleykamp.

Tyler is a Fellow at Georgetown University’s Beeck Center for Social Impact + Innovation and Director of the State Chief Data Officers Network. Tyler was the State of Connecticut’s first Chief Data Officer (CDO) and one of the first state Chief Data Officers in the nation. A geographer by training, most of Tyler’s career has been in Connecticut state government including positions with the Department of Public Health, Office of Policy and Management, and the Governor’s Office.

In his role as CDO Tyler led Connecticut’s efforts to use data to enhance the efficiency and effectiveness of state programs, policies, and services.

He was named a “Data and IT Innovator” by Route Fifty. In 2019, Tyler was named one of Government Technology’s “Top 25 Doers, Dreamers, and Drivers.”

Today Tyler brings us his 5 reasons to use the American Rescue Plan funds to support data infrastructure. Which are:

5 Reasons to Use American Rescue Plan Funds to Support Data Infrastructure

It’s necessary for informed recovery
It’s vital for equitable recovery
It builds a modern digital infrastructure
Allows for future data-driven problem solving
It’s an investment in both short and long term success

For information about: Tyler Technologies

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It often dominates the headlines. Modern criminals, cyber and otherwise, are using modern ways to conduct crime. So here’s the problem we are looking at in this episode: if modern criminals are more sophisticated than ever, how can federal law enforcement use technology to keep us safe?

Well, to help us answer that question, we turn to Skip Bland, a development executive, with Tyler Technologies. Skip has an incredible background, including:

More than 30 years of military security, law enforcement, and counterintelligence experience.
Upon joining the U.S. Air Force in 1984, he guarded nuclear weapons storage areas and aircraft at strategic commands near Oxford, England, and later in Adana, Turkey.
From there he spent a decade with the Air Force Office of Special Investigations (AFOSI), which identifies, investigates, and neutralizes serious criminal, terrorist, and espionage threats to the USAF and Department of Defense, thereby protecting national security.

Skip is a wealth of information and helps us carefully navigate this very important topic.

Here's the 7 Ways Criminal Investigations Benefit from Innovative Technology:

To fight modern crime, you need modernized investigative solutions
Integrated solutions support collaboration across the investigative landscape
Internal tracking of investigative activity leads to better outcomes
Law enforcement reporting and analytics lead to better insights
Informant tracking solutions streamline informant interactions
Tracking LE officials’ training and behavior enables accountability
Mobile case management empowers the field operator

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2020 is over. And now that we’re well into Q1 of 2021, we share the five key themes we are talking about and tracking this year in the public sector. And how has the pandemic impacted these key themes?

The perfect person to educate us on this topic is Tyler’s Editorial Manager, Meredith Trimble. Meredith has an extensive background in the public sector, writes and produces the Tyler blog, and is a guest contributor for publications like GovLoop, ELGL, and the American City & County.

Go to the Tyler Tech Blog

Get in touch with Meredith: Meredith.trimble@tylertech.com

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Vocational Rehabilitation. It’s a vital service for individuals and communities, but to be effective, VR counselors must have the right tools to help.

To help us understand what vocational rehabilitation is, who is eligible, and what success looks like for both the individual and community, we turn to John Harper. John is the Chief Subject Matter Expert at Encorpe, and has 25 years working in vocational rehabilitation.

He has a Master’s degree in vocational rehabilitation counseling, a licensed professional counselor, a certified rehabilitation counselor, and spent many years in the Missouri Vocational Rehabilitation agency.

Learn more about Tyler Technologies Vocation Rehabilitation Solutions

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GenZ wants information from their local government via social media. What does that mean for those in the public sector? Get 5 very practical tips on how to improve your social media from Heather Daniels, Tyler's Sr. Social Media Specialist. They are:

Invest in talent.
Define a social media strategy.
Be intentional with social media usage.
Always create relevant content.
DEI work is everyone's work

(Plus a bonus tip on unleashing valuable content you may be overlooking!)

Heather spent several years in the public sector with cities like Los Angeles and Missouri City, Texas, and shares her insight with us.

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Heather Daniels

Jeff Harrell

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It is no secret schools are facing lots of challenges, especially in the last year with the pandemic. What are some of the unique challenges school transportation is facing? Getting students safely from point A to point B is more challenging than you think.

Here to help us navigate this issue is Kim Rentner. Kim is an Industry Engagement Consultant at Tyler Technologies, and she works with Transportation Directors, Business Managers and Superintendents to find solutions that are the best fit for their unique situations.

Kim has spent 23 years in K-12 transportation. She has served in various roles such as Northern Regional Director for the Illinois Association for Pupil Transportation, Safety Officer, Third Party Tester and Director of Transportation. She is an official NAPT (Nation Association for Pupil Transportation) instructor. Kim is passionate about student safety and loves sharing that passion with others. She’s the perfect person to help us understand school transportation issues.

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We kick off Season Two of the Tyler Tech Podcast with a "best of" compilation of the breakthrough research separating myth from truth in how each generation wants to engage with their local government.

Generational expert Jason Dorsey walks us through each generation, hand-picking the biggest discoveries from the research, giving local government leaders incredible insight as they work to engage with their community.

More content available at the Tyler Tech Resource Center.

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The threat environment is high and cyber incidents seem to be on the rise. The public sector has not been immune to cyber attacks. Get some great information plus six tips to build cyber resilience in your organization from Ron Barnier, one of Tyler Technologies' cybersecurity experts.

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Tyler Technologies Resource Center

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Veterans have been impacted by the pandemic but automation and technology are helping them access the benefits they deserve. Find out how the Kansas Commission on Veterans Affairs leverages automation to take care of Veterans in need. Especially those who cannot access services and benefits on their own. Semper Gumby!

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We complete the two-part series, diving into the challenges of a GovTech Stack that does not stack up. Tyler internal expert Mike Teeters helps us understand who and how the Government Tech Stack gets implemented, and addresses the questions of whether or not there is a certain order to implementation.

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Engaging with citizens is more critical than ever. The desire for a seamless experience is high, and the pandemic has put an ever-increasing dependance on technology. Tyler internal expert Mike Teeters helps us understand the concept of a Government Technology Stack and why it is so important to local government.

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It's challenging to connect during a pandemic. There are resident services needs but many traditional channels are closed. In this episode, TJ Sokoll, Tyler's Vice President of Product Strategy, shares some real world examples of how communities across the country are creatively connecting through civic engagement.

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Data can be overwhelming. How can local government use data to solve important problems without getting lost in the sea of statistics? Oliver Wise, Director of Recovery Solutions for Tyler's Data & Insights Division gives us some practical insights on how local government can use data effectively.

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When a hiker goes missing in a large area in Greene County, New York, the 911 Emergency Operations Center turns to technology to solve a very important problem. Hear how some quick, creative thinking turned a potentially scary situation into another day at the park.

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Teacher, Administrator and Enneagram expert Joey Schewee, daughter of Suzanne Stabile (author of the Enneagram gold standard book, "Road Back to You"), is back with a PhD-level course on the Enneagram. If you work in a team environment, or just want to learn more about your motivation, you'll love this very practical episode.environments to increase communication and productivity.

For more great content, so to the Tyler Tech Resource Center.

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Get an advanced lesson from teacher and Enneagram experts, Joey Schewee, daughter of Suzanne Stabile (author of the Enneagram gold standard book, "Road Back to You"). Learn how the Enneagram can be used in team environments to increase communication and productivity.

www.tylertech.com/resources/podcast

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Many of us are working from home. What threats does that create? What do I need to watch out for? Social Engineer and Tyler subject matter expert Max Greene gives us some very practical insights to help us be safer at home.

Here's a link to the Tyler Tech Resource Center: Resource Center

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Dr. Kevin Gilliland is back to talk about the opioid epidemic and why the problem has skyrocketed in recent years.

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TJ Sokoll realized connecting with his local government was difficult, so he did something about it. Hear how communities around the country are doing the same.

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Clinical psychologist Dr. Kevin Gilliland joins Jeff to share some interesting and helpful insights into COVID-19's impact on our mental health.

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We learn how this innovative city made it easier for businesses to conduct business with the city. And we find out what might be the best BBQ in town.

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The final in the four-part series on the GenResearch is all about Baby Boomers. Their definition of government engagement may be surprising.

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Jason Dorsey and Jeff Harrell discuss what Jeff claims is the greatest Generation, Gen X. What this skeptical generation thinks about local government is surprising.

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Jason Dorsey is back to dive into the myths and truths about a generation that often gets a bad rap. And a surprise division is uncovered.

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Generational expert Jason Dorsey joins host Jeff Harrell to dive into the ground-breaking research on how Gen Z feels about local government. The generation they most closely align to is surprising.

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Get an exclusive sneak peek into the new Tyler Tech Podcast, which kicks off with a 4-part series on the generations communities are asked to serve today.

Tyler Tech Podcast: Recent Episodes

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